CanonIP4200 does not print complete pages #4155

michaelrsweet · 2012-08-02T16:04:01Z

Version: 1.6.1
CUPS.org User: stosch

Since the release of CUPS 1.5.4 my printer does not print complete pages any more (e.g. testpage finishes at about 3/4). The job however is logged as completed. Reverting to 1.5.3 solves the problem in general.
Seldomly there are jobs which are not finished and the printer just hangs. I then have to turn of the power of the printer. I had this problem with 1.5.3 yesterday but cannot reproduce it.
My guess would be, that it has something to do with the usblp/libusb changes here: http://cups.org/str.php?L4128. Especially the comment to the usb-libusb-c-update-1-5-x-3.patch sounds familiar.

In addition: I am using Archlinux x86_64. In earlier days it was suggested to blacklist usblp - I tested both versions - with and without usblp - and got the same results.
I enabled Debugging in cupsd.conf and received no errors.

Please tell me if you need any further information.

michaelrsweet · 2012-08-02T16:44:06Z

CUPS.org User: mike

What printer?

Can you provide a debug error_log file? Run:

cupsctl --debug-logging

to enable debug logging, print something, then attach the /var/log/cups/error_log file.

Thanks!

michaelrsweet · 2012-08-02T17:07:13Z

CUPS.org User: stosch

I attached the error_log. My printer is a Canon PIXMA iP4200 (ID: 04a9:10a2)

michaelrsweet · 2012-08-03T10:44:42Z

CUPS.org User: Le_Limule

i think i have exactly the same pb with a Canon PIXMA IP1600.
the bug let no error in error_log.

[guigui@ctkarch ~]$ uname -a
Linux ctkarch 3.4.7-1-ARCH #1 SMP PREEMPT Sun Jul 29 20:05:01 UTC 2012 i686 GNU/Linux
[guigui@ctkarch ~]$

[guigui@ctkarch ~]$ lsusb
Bus 003 Device 002: ID 046d:c00c Logitech, Inc. Optical Wheel Mouse
Bus 004 Device 004: ID 04a9:10a0 Canon, Inc. PIXMA iP1600 Printer
Bus 004 Device 003: ID 0553:0202 STMicroelectronics Imaging Division (VLSI Vision) Aiptek PenCam 1
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
[guigui@ctkarch ~]$

[guigui@ctkarch ~]$ tail /var/log/messages.log
Aug 2 19:18:51 localhost dbus[299]: [system] Activating service name='org.freedesktop.UDisks' (using servicehelper)
Aug 2 19:18:51 localhost dbus[299]: [system] Successfully activated service 'org.freedesktop.UDisks'
Aug 2 19:19:05 localhost dbus[299]: [system] Failed to activate service 'org.freedesktop.Avahi': timed out
Aug 2 19:19:16 localhost kernel: [ 75.626703] usb 4-1: reset full-speed USB device number 2 using ohci_hcd
Aug 2 19:21:14 localhost kernel: [ 193.516692] usb 4-1: reset full-speed USB device number 2 using ohci_hcd
Aug 2 19:30:02 localhost kernel: [ 721.876731] usb 4-1: reset full-speed USB device number 2 using ohci_hcd
Aug 2 19:30:41 localhost kernel: [ 760.929964] usb 4-1: reset full-speed USB device number 2 using ohci_hcd
Aug 2 19:42:52 localhost kernel: [ 1491.969893] usb 4-1: reset full-speed USB device number 2 using ohci_hcd
Aug 2 19:59:56 localhost kernel: [ 2516.113416] usb 4-1: USB disconnect, device number 2
Aug 2 20:00:01 localhost kernel: [ 2520.583126] usb 4-1: new full-speed USB device number 4 using ohci_hcd
[guigui@ctkarch ~]$

i downgraded cups to 1.5.3-5. and it seems to works (i will see...). (i let libcups 1.6.1-1)

michaelrsweet · 2012-08-04T19:57:11Z

CUPS.org User: till.kamppeter

The problem is a port reset which is done by the new USB backend of CUPS 1.5.4 and 1.6.x to clean up after the job. I will add a quirk handler for this reset so that it will not be done for all printers.

michaelrsweet · 2012-08-04T21:44:39Z

CUPS.org User: till.kamppeter

See also https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1032456

michaelrsweet · 2012-08-06T10:17:08Z

CUPS.org User: till.kamppeter

Patch to fix this bug is attached. The reset after the job will now only be done for Samsung printers and for Prolific Technology USB->Parallel adapters as they need the reset to work correctly.

michaelrsweet · 2012-08-06T17:09:21Z

CUPS.org User: stosch

Thank you. The patch solves the problem of not completing the pages. Though I still have some problems which are pretty random and obviously depending on the software I use:
As I described earlier the printer sometimes hangs after some lines of printing and the only help is to unplug it. I tried it both with and without usblp kernel module loaded. The dmesg output which seems to correlate with this is:
usblp0: USB Bidirectional printer dev 9 if 0 alt 0 proto 2 vid 0x04A9 pid 0x10A2
usblp0: removed
usblp: can't set desired altsetting 0 on interface 0
The problem occures within Openoffice and Canon CD-Labelprint but I haven't experienced it with Adobe Reader. I also had this problem with CUPS 1.5.3.
Is this somehow related or should I open a new bug report?

michaelrsweet · 2012-08-06T17:27:32Z

CUPS.org User: till.kamppeter

On https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1032456 two users have already confirmed that the patch fixes this bug. I have also done a regression test with the Prolific Technology USB->Parallel adapter (needs the after-job reset and has therefore a quirk rule) and it still works.

michaelrsweet · 2012-08-06T18:49:43Z

CUPS.org User: stosch

Ok, I think(/hope) I found the problem. As you (till.kamppeter) posted somewhere else (https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1001028/comments/33) to a slightly different problem I tried to execute:
lpadmin -p -o usb-unidir-default=true
Since then I have printed about 20 jobs without hangs and everything works perfectly.
Thank you again for your great help.

michaelrsweet · 2012-08-07T06:29:31Z

CUPS.org User: till.kamppeter

We have issued the patch now as a Stable Release Update for Ubuntu 12.04 LTS and more people have confirmed that it fixes their problems.

michaelrsweet · 2012-08-10T16:35:42Z

CUPS.org User: till.kamppeter

Attached is an update for my patch. It adds two quirk rules to force uni-directional communication with the Canon Pixma iP4200 and iP4300. This should solve the problem of stosch in this bug report and also https://bugs.launchpad.net/bugs/1032385.

michaelrsweet · 2012-08-16T16:55:43Z

CUPS.org User: stosch

Thanks for the update. It works perfectly here, too.

michaelrsweet · 2012-08-20T11:26:31Z

CUPS.org User: till.kamppeter

Unfortunately, the previous patches caused a regression. The quirk rule for all Samsung printers to still get the clean-up reset did not work making all Samsungs not working with the USB backend.

I have fixed this now and so from now on all-of-a-manufacturer quirk rules (product ID set to 0x0000) work.

michaelrsweet · 2012-08-28T22:02:21Z

CUPS.org User: mike

Fixed in Subversion repository.

michaelrsweet · 2012-09-14T17:33:36Z

CUPS.org User: gentoo_root

I have the same problem with Canon Pixma MP550 (04a9:173d). Please add quirk for this printer too.

michaelrsweet · 2012-09-17T06:34:48Z

CUPS.org User: till.kamppeter

Thank you for the hint. I am preparing some additional quirk rules currently and I will add your printer.

michaelrsweet · 2012-09-22T04:22:13Z

CUPS.org User: fitzcarraldo

I am not sure whether or not I am supposed to file a new bug report, as I believe the problem I am experiencing is the same as reported here, but this report has been closed with resolution, but the patches attached do not refer to the model of printer I have that is suffering from the problem of incomplete pages being printed. The printer is a Canon PIXMA MP560 (04a9:173e), so would you kindly add this printer to your patch. Thank you.

michaelrsweet · 2012-09-24T09:21:10Z

CUPS.org User: till.kamppeter

fitzcarraldo, I have submitted the fix for your problem together with fixes for other printers as STR #4191.

michaelrsweet · 2012-09-24T09:21:10Z

"usb-backend-reset-after-job-only-for-specific-devices.patch":

--- backend/usb-libusb.c.orig 2012-07-16 19:10:55.000000000 +0200
+++ backend/usb-libusb.c 2012-08-06 11:01:58.034150159 +0200
@@ -70,7 +70,7 @@
read_endp, /* Read endpoint /
protocol, / Protocol: 1 = Uni-di, 2 = Bi-di. /
usblp_attached, / "usblp" kernel module attached? */

      opened_for_job; /\* Set to 1 by print_device() */

```
      reset_after_job; /\* Set to 1 by print_device() _/
```
unsigned int quirks; /_ Quirks flags /
struct libusb_device_handle *handle; / Open handle to device /
} usb_printer_t;
@@ -122,6 +122,8 @@
#define USBLP_QUIRK_USB_INIT 0x2 / needs vendor USB init string /
#define USBLP_QUIRK_BAD_CLASS 0x4 / descriptor uses vendor-specific
Class or SubClass /
+#define USBLP_QUIRK_RESET 0x4000 / After printing do a reset
```
                 for clean-up _/
```
#define USBLP_QUIRK_NO_REATTACH 0x8000 /_ After printing we cannot re-attach
the usblp kernel module */

@@ -147,9 +149,11 @@
{ 0x04b8, 0x0202, USBLP_QUIRK_BAD_CLASS }, /* Seiko Epson Receipt
Printer M129C */
{ 0x067b, 0x2305, USBLP_QUIRK_BIDIR |

```
        USBLP_QUIRK_NO_REATTACH },
```
```
        USBLP_QUIRK_NO_REATTACH |
```
```
                USBLP_QUIRK_RESET },
```
/* Prolific Technology, Inc. PL2305 Parallel Port
(USB -> Parallel adapter) */
{ 0x04e8, 0x0000, USBLP_QUIRK_RESET }, /* All Samsung devices */
{ 0, 0 }
};

@@ -256,7 +260,12 @@
}

g.print_fd = print_fd;

g.printer->opened_for_job = 1;

/*
* Some devices need a reset after finishing a job, these devices are
* marked with the USBLP_QUIRK_RESET quirk.
*/
g.printer->reset_after_job = (g.printer->quirks & USBLP_QUIRK_RESET ? 1 : 0);

/*

If we are printing data from a print driver on stdin, ignore SIGTERM
@@ -772,7 +781,7 @@
- Reset the device to clean up after the job
  */
if (printer->opened_for_job == 1)
if (printer->reset_after_job == 1)
{
if ((errcode = libusb_reset_device(printer->handle)) < 0)
fprintf(stderr,
@@ -1288,7 +1297,7 @@
}

printer->usblp_attached = 0;

printer->opened_for_job = 0;
printer->reset_after_job = 0;

if (verbose)
fputs("STATE: +connecting-to-device\n", stderr);
@@ -1586,7 +1595,7 @@
for (i = 0; quirk_printers[i].vendorId; i++)
{
if (vendor == quirk_printers[i].vendorId &&

product == quirk_printers[i].productId)
(product == 0x0000 || product == quirk_printers[i].productId))
return quirk_printers[i].quirks;
}
return 0;

michaelrsweet · 2012-09-24T09:21:10Z

"usb-backend-reset-after-job-only-for-specific-devices-2.patch":

--- cups/backend/usb-libusb.c 2012-07-24 18:37:15.312013467 +0200
+++ usb-libusb.c 2012-08-10 18:31:34.227441856 +0200
@@ -70,7 +70,7 @@
read_endp, /* Read endpoint /
protocol, / Protocol: 1 = Uni-di, 2 = Bi-di. /
usblp_attached, / "usblp" kernel module attached? */

      opened_for_job; /\* Set to 1 by print_device() */

```
      reset_after_job; /\* Set to 1 by print_device() _/
```
unsigned int quirks; /_ Quirks flags /
struct libusb_device_handle *handle; / Open handle to device /
} usb_printer_t;
@@ -122,6 +122,8 @@
#define USBLP_QUIRK_USB_INIT 0x2 / needs vendor USB init string /
#define USBLP_QUIRK_BAD_CLASS 0x4 / descriptor uses vendor-specific
Class or SubClass /
+#define USBLP_QUIRK_RESET 0x4000 / After printing do a reset
```
                 for clean-up _/
```
#define USBLP_QUIRK_NO_REATTACH 0x8000 /_ After printing we cannot re-attach
the usblp kernel module */

@@ -141,15 +143,21 @@
{ 0x0409, 0xf1be, USBLP_QUIRK_BIDIR }, /* NEC Picty800 (HP OEM) /
{ 0x0482, 0x0010, USBLP_QUIRK_BIDIR }, / Kyocera Mita FS 820,
by zut kernel@zut.de */

{ 0x04a9, 0x10a2, USBLP_QUIRK_BIDIR }, /* Canon, Inc. PIXMA iP4200

          Printer, http://www.cups.org/str.php?L4155 */

{ 0x04a9, 0x10b6, USBLP_QUIRK_BIDIR }, /* Canon, Inc. PIXMA iP4300
```
          Printer, https://bugs.launchpad.net/bugs/1032385 _/
```
{ 0x04f9, 0x000d, USBLP_QUIRK_BIDIR |
USBLP_QUIRK_NO_REATTACH }, /_ Brother Industries, Ltd
HL-1440 Laser Printer /
{ 0x04b8, 0x0202, USBLP_QUIRK_BAD_CLASS }, / Seiko Epson Receipt
Printer M129C */
{ 0x067b, 0x2305, USBLP_QUIRK_BIDIR |
```
        USBLP_QUIRK_NO_REATTACH },
```
```
        USBLP_QUIRK_NO_REATTACH |
```
```
                USBLP_QUIRK_RESET },
```
/* Prolific Technology, Inc. PL2305 Parallel Port
(USB -> Parallel adapter) */
{ 0x04e8, 0x0000, USBLP_QUIRK_RESET }, /* All Samsung devices */
{ 0, 0 }
};

@@ -256,7 +264,12 @@
}

g.print_fd = print_fd;

g.printer->opened_for_job = 1;

/*
* Some devices need a reset after finishing a job, these devices are
* marked with the USBLP_QUIRK_RESET quirk.
*/
g.printer->reset_after_job = (g.printer->quirks & USBLP_QUIRK_RESET ? 1 : 0);

/*

If we are printing data from a print driver on stdin, ignore SIGTERM
@@ -772,7 +785,7 @@
- Reset the device to clean up after the job
  */
if (printer->opened_for_job == 1)
if (printer->reset_after_job == 1)
{
if ((errcode = libusb_reset_device(printer->handle)) < 0)
fprintf(stderr,
@@ -1288,7 +1301,7 @@
}

printer->usblp_attached = 0;

printer->opened_for_job = 0;
printer->reset_after_job = 0;

if (verbose)
fputs("STATE: +connecting-to-device\n", stderr);
@@ -1586,7 +1599,7 @@
for (i = 0; quirk_printers[i].vendorId; i++)
{
if (vendor == quirk_printers[i].vendorId &&

product == quirk_printers[i].productId)
(product == 0x0000 || product == quirk_printers[i].productId))
return quirk_printers[i].quirks;
}
return 0;

michaelrsweet · 2012-09-24T09:21:10Z

"usb-backend-reset-after-job-only-for-specific-devices-3.patch":

--- backend/usb-libusb.c 2012-07-24 18:37:15.312013467 +0200
+++ backend/usb-libusb.c 2012-08-20 13:17:53.565679124 +0200
@@ -70,7 +70,7 @@
read_endp, /* Read endpoint /
protocol, / Protocol: 1 = Uni-di, 2 = Bi-di. /
usblp_attached, / "usblp" kernel module attached? */

      opened_for_job; /\* Set to 1 by print_device() */

```
      reset_after_job; /\* Set to 1 by print_device() _/
```
unsigned int quirks; /_ Quirks flags /
struct libusb_device_handle *handle; / Open handle to device /
} usb_printer_t;
@@ -122,6 +122,8 @@
#define USBLP_QUIRK_USB_INIT 0x2 / needs vendor USB init string /
#define USBLP_QUIRK_BAD_CLASS 0x4 / descriptor uses vendor-specific
Class or SubClass /
+#define USBLP_QUIRK_RESET 0x4000 / After printing do a reset
```
                 for clean-up _/
```
#define USBLP_QUIRK_NO_REATTACH 0x8000 /_ After printing we cannot re-attach
the usblp kernel module */

@@ -141,15 +143,21 @@
{ 0x0409, 0xf1be, USBLP_QUIRK_BIDIR }, /* NEC Picty800 (HP OEM) /
{ 0x0482, 0x0010, USBLP_QUIRK_BIDIR }, / Kyocera Mita FS 820,
by zut kernel@zut.de */

{ 0x04a9, 0x10a2, USBLP_QUIRK_BIDIR }, /* Canon, Inc. PIXMA iP4200

          Printer, http://www.cups.org/str.php?L4155 */

{ 0x04a9, 0x10b6, USBLP_QUIRK_BIDIR }, /* Canon, Inc. PIXMA iP4300
```
          Printer, https://bugs.launchpad.net/bugs/1032385 _/
```
{ 0x04f9, 0x000d, USBLP_QUIRK_BIDIR |
USBLP_QUIRK_NO_REATTACH }, /_ Brother Industries, Ltd
HL-1440 Laser Printer /
{ 0x04b8, 0x0202, USBLP_QUIRK_BAD_CLASS }, / Seiko Epson Receipt
Printer M129C */
{ 0x067b, 0x2305, USBLP_QUIRK_BIDIR |
```
        USBLP_QUIRK_NO_REATTACH },
```
```
        USBLP_QUIRK_NO_REATTACH |
```
```
                USBLP_QUIRK_RESET },
```
/* Prolific Technology, Inc. PL2305 Parallel Port
(USB -> Parallel adapter) */
{ 0x04e8, 0x0000, USBLP_QUIRK_RESET }, /* All Samsung devices */
{ 0, 0 }
};

@@ -256,7 +264,12 @@
}

g.print_fd = print_fd;

g.printer->opened_for_job = 1;

/*
* Some devices need a reset after finishing a job, these devices are
* marked with the USBLP_QUIRK_RESET quirk.
*/
g.printer->reset_after_job = (g.printer->quirks & USBLP_QUIRK_RESET ? 1 : 0);

/*

If we are printing data from a print driver on stdin, ignore SIGTERM
@@ -772,7 +785,7 @@
- Reset the device to clean up after the job
  */
if (printer->opened_for_job == 1)
if (printer->reset_after_job == 1)
{
if ((errcode = libusb_reset_device(printer->handle)) < 0)
fprintf(stderr,
@@ -1288,7 +1301,7 @@
}

printer->usblp_attached = 0;

printer->opened_for_job = 0;
printer->reset_after_job = 0;

if (verbose)
fputs("STATE: +connecting-to-device\n", stderr);
@@ -1586,7 +1599,8 @@
for (i = 0; quirk_printers[i].vendorId; i++)
{
if (vendor == quirk_printers[i].vendorId &&

product == quirk_printers[i].productId)
(quirk_printers[i].productId == 0x0000 ||
product == quirk_printers[i].productId))
return quirk_printers[i].quirks;
}
return 0;

michaelrsweet closed this Sep 24, 2012

michaelrsweet added the priority-medium label Mar 17, 2016

michaelrsweet added this to the Stable milestone Mar 17, 2016

This was referenced Mar 17, 2016

CUPS crashes on shutdown when taking down Avahi threaded poll #4213

Closed

Canon Pixma IP1700 does not print complete pages #4303

Closed

apple / cups

CanonIP4200 does not print complete pages #4155

CanonIP4200 does not print complete pages #4155

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apple / cups

CanonIP4200 does not print complete pages #4155

CanonIP4200 does not print complete pages #4155

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