Hello, Thank you for contacting AcmeBrand. How may I help you?
Hi I wanted to add an item to my order I forgot to do it earlier, can you help me?
Sure thing lets see what I can do to help. Can I please have your Full name and account ID to pull up your account?
My name is Albert Sander and my account id is FRKBGWKHGZ Sanders I mean
Thank you Albert. and you wanted to add an item to your existing order?
Yes, can I add a shirt brand Michael_/kors sorry Michael_Kors
Sure thing, I'll take note of that information but I need to verify your identity first. I'll just need the order ID please.
ok my order id is 9709099930
One moment i made an error inputting that.

Alright everything looks good.
ok and its the blue shirt yes?
And we;re adding a Michael Kors shirt in blue?
yup I wanted the blue one
Okay. one more hting before I add the item, what is your shipping status?
it says it is delivered
Since it is already delivered I wont be able to add an item but lets see what I can do. What is your membership level?
oh ok I'm a guest
Unfortunately I wont be able to add the item to that order. You'll end up having to place a new one. I'm sorry for the inconvenience.
oh that's ok, I was afraid that might happen
Was there anything else I could help you with today?
I think that is everything thanks
Alright, thank you for shopping with us and I'm sorry I couldn't be of more help. Have a good day