Hello! Thank you for contacting us today. How can I help you?
Can I add another item to an order I submitted?
I can certainly check for you. Can I have your name please I'll also need the Order ID and Account ID.
Albert Sanders Account ID: VJEBFIDKNT Order ID: 4397701192
Perfect. Can you tell me what the shipping status of the order is?
Oh great, it says delivered.  My son must have picked it up and didn't tell me.
Oh sure. Let's see if I can do anything for you. What is your membership level?
Gold
Well perfect. Because you are a Gold member and we value you I am able to ship the new item to you ASAP in a separate order with zero shipping cost. Can you tell me what the item is that you had wanted to add?
Thank you very much.  Tommy Hilfiger boots for $64.
Great! I have made that purchase for you, it will be shipped this evening, and you should expect no shipping cost at all. Can I help you with anything else today?
Thank you again, appreciate it.  That's all.
Thank you and have a great afternoon!