hi how can i help you?
Hi, I'm curious about my order status, my shipping was too high and I need to cancel my order. Account ID: QVRRMUQCVQ My Name is Norman Bouchard
sorry to hear that, let me check for you what is your name please?
Order ID: 5201966945 The delivery status is delivered.
you definietely need to cancel? not downgrade to cheaper shipping?
Right, just cancel it's too much.
what is your username please?
Username: nb479513
email? and order ID
Email Address: nb479513@email.com Order ID: 5201966945
since the order has already been delivered, the best I can do for you is to offer you part of the shipping fee back. I can offer you $8. OK?
I want to return the product and refund please.
is there a problem with the product?
It is too much, The price $69, plus all the shipping added is too high.
are you one of our members?
I have a guest level membership.
i see. what is the purchase date please? It will be on the order
Date was March 28 this year.
since that is within 30 days we can process the refund i need your full address to send you a shipping label
4007 Brushwick Dr  Jacksonville, TX 44058
would you like to return by mail, in store or take it to a drop off center?
I'll mail it.
alright, your return will be processed in due course. is there anything else?
Fine, thanks, goodbye, and your help is appreciated.
have a nice day