Hi, how can I help you?
I need to cancel part of my order.
Ok, I can help with that What do you want to cancel
it's for order number 6711724786 and my name is Domingo Rodriguez I want to cancel the second item on the order, the Calvin Klein Jeans for $64
Ok great. One moment please

Can I get your Order ID please?
6711724786
Ok, Account ID please?
DPEUSLPR6Y
Can you give me your name again please. The system isn't accepting it
try it this way: Rodriguez Domingo
thanks

that worked! Ok, i just need to know whether the item has shipped. Do you have the Shipping Status?
it does say out for delivery.
Ok, what's your membership level?
Bronze
Ok, great news I can offer you a refund now
Great!
After the item arrives you will need to call back and get the shipping label so you can return the item for free back to us, okay?
I will definitely do that
Ok, I will refund $64 now

Ok, $64 has been refunded to your account automaticallyQ oops Is there anything else I can do for you today?
no, that was it
Ok, please follow up and return the item. Have a great day! Good bye
I will and you too
Thx