Hi, my name is Anne. How may I assist you?
I need you to check my order because my email confirmation says 2 items but I only ordered 1
Let look that up for you. Can I get your name please?
Crystal Minh
Thank you Ms. Minh. Could I get your account id, order id and e-mail please?
Account ID: 5DQKPBR9VQ Order ID: 3033411471 crystalminh@gmail.com
It looks like there may be an error on our end. Do you have your shipping status?
delivered want to make sure i'm not charged for 2!
I apologize for the error, and will process a return for the extra item. Could you give me the value of the over charged item?
$54 I'm a gold member too
Thank you. One moment please.
thank you!
You are welcome. Again I do apologize for our error. Is there anything else I can help you with?
no i'm good, bye!
Goodbye.