Hi, how may I help you?
Hi, my name's David Williams I need to log in to my account, but I have two-factor authorization on, and I'm afraid I've lost the phone I was using
Could I have your email to fix it?
I'm actually not quite sure which email address I use with this account
Well then I need either your pin or your answer to your security question.
sure, the pin is 642505
We have sent the link to the email on file to reset it from any device. It was the email 28ams@yahoo.com.
ah there it is.  I can see the email now
Anything else today?
no, that was everything.  I can turn off the 2fa by myself now, so thanks for your help
Have a good one!