hi! how can i help you today
Hi.  My name is Chloe Zhang.  I had recently purchased a Guess shirt for $84.  However, there was an extra fee added on and I am not sure why.
Sure! let me look into that for you what is your account id and order id?
My account ID is DKKUNMNIKI. My order ID is 8502580213.
Great! let me take a look

It looks like you may be incorrect. What is your membership level?
Silver
Thanks. We always trust our silver members so we will remove the fee. It was 84 correct?
Great.  Thank you. Yes
What was the fee amount?
10
Can i help you with anything else