Hi, there.  How may I help you?
Hi, my name's Norman Bouchard.  I already have a refund pending, but I need to add one more item to it
Okay, Mr. Bouchard.  Let me pull up your account.

May I please have your Username, email address, and Order ID?
nbouchard655 nbouchard655@email.com and the order ID is: 8372607497
What is the item that you'd like to add to your refund?
it was the Calvin Klein Boots, $49 my existing refund was in the amount of $100 even
Thank you.  It's all taken care of.  Can I help you with anything else?
No, that was everything.  Thanks so much for your help
Have a great day!