Hello! How are you today?
I'm good! How are you?
I'm great thanks. What can I help you with?
I was wondering if I qualified for free shipping? I was hoping to make a purchase, but I don't want to pay for shipping
Sure give me one second and i can help you with that.
ok
Just to clarify you did not place your order yet?
Nope, not yet
Are you by any chance a gold member?
I'm not, I'm a bronze member
Can I have your full name or account ID please
Joyce Wu
Yes, you are able to get free shipping
Oh great! I'll go ahead and put my order in.  thanks
You can use that link to see what benefits you have. Is there anything else I can help you with today?
ok, thanks nope that is it
Have a great day!