hello! how can i help you today?
I just lost my phone this morning.   Is there a way I can check the status of my order without using it for two-step authentication?
sure!! what is your name please
My name is Joseph Banter
Whats your email please?
jbanter@notrealemail.com
The new pin has been sent to your email For best security practices, you should follow this link for setting up passwords
Let me check.   It will take a minute.
Are you able to get in
Yes.    I did get in.
great1 have a good day!