Thank you for contacting Acme.  How may I help you today?
I have completed a return but it hasn't been credited on my bill
Oh, I'm sorry to hear that.  I'm sure we can get this sorted out May I ask your full name to begin with?
Norman Bouchard
and was this in regards to a previous purchase, or was it a subscription refund, or a promotional package?
it was a refund on Calvin Klein Boots
Okay, Mr Bouchard. According to our system the credit has indeed been issued to your account, so it must be a website issue
OH good to know. Thank you
If you are able to log out and then log back in, you should be able to see it, but even then, the credit is available for you any time
O.k. great.  That's all I needed.
Excellent.  Have a great day