Hi, how can I help you?
Hi. I just have a couple of questions regarding a particular product.
Ok, what would you like to know?
For the Michael Kors jacket that's $49, how exactly do you detach the hood? Is here a zipper or something?
Yes, there are actually 5 buttons on the collar of the jacket You unbutton them to detach the hood
Ohhh okay.
It's a great jacket Can I help with anything else?
Yeah, I like it. No, that would be all. I appreciate your help
Happy to help Have a great day and enjoy your jacket