Hello, how may I help you today?
I am locked out of my account. I don't remember my password.
I would be happy to help you with that. Can I get your name or account number?
My name is Joyce Wu, My account number is 242910
Thank you Joyce. Let me just pull up your account. One minute please.

Do you know your username Joyce?
joycewu0
Thank you Joyce, so you just want your password so you can access your account?
Thanks.
I can not access your password but I can generate a new one for you. Can you give me your pin number so I can do that?
242910
Thank you so much. One minute please.
ok
Your new password is eq9irmgtsi5 You should be able to log on with that!
Thank you.
Is there anything else I can help you with today? Enjoy the rest of you day Joyce!