Hello! Thank you for choosing AcmeBrands. How may I assist you?
Hi, so I bought these boots and I was checking on the order and it looks like I was charged an extra fee.  Can you check that for me?
I'll be happy to help you with that. Your full name, please?
Rodriguez Domingo
May I please get your Account ID and Order ID?
Account ID: QQ4U1SK4RR Order ID: 6483582878
And Rodriguez, to confirm, you are asking about a mystery fee that appeared on your order?
yes
I'm so sorry, the system is telling me that the extra fee may have been caused by a user error. May I ask for your Membership Level, please?
it's guest
I truly apologize; unfortunately this extra fee cannot be removed from your order at this time.
ok, that's a bummer
Is there anything more I may assist you with today?
no that's it
Thank you so much for contacting AcmeBrands customer service. Goodbye!