Hello, thank you for contacting AcmeCorp how may I help you?
I think the cost of shipping on my order was excessive.
I would happy to look into this for you. Just to verify, you already placed an order?
yes.
May I please have your full name or account id?
Crystal Minh WX6NBEJGKC
Thank you may I please have your username, email address, and Order ID?
cminh199@email.com order id 5740852375 username cminh199
Thank you may I have the shipping status of your order please?
says order received
Just to verify you do not want to cancel this order, correct?
i would prefer to get the shipping cost reduced.
Thank you. Just one moment while I put your information in.

What is your membership level please?
bronze
One thing we can do to reduce cost is to delay the shipping date. Is that ok with you? We can move the date to next week.
was there an error in calculating the shipping cost that i could get a partial refund and shippd right away instead of having to delay the shipping to get a shipping cost reduction?
No there was no error since the order is received we can delay shipping or cancel the order?
ok, you can delay the shipping.
Is there anything else I may help you with?
that is all i needed.
Thank you for contacting AcmeCorp, you have a great day.