Hello, thank you for contacting us today. How may I help you?
I received my item, but it had a stain, and I'd like to return it.
I'm so sorry your item arrived with a stain. Let's see if I can get a return set up for you.
Great, thank you!
Could you please give me your full name or account ID?
My name is Joseph Banter
Thank you Joseph.
You're welcome
I pulled up your account. Could you also provide me with your Username, Email and Order ID so I can confirm the purchase?
My username is josephb1, My email is josephb1@email.com, and my Order ID is 2493559021
Great everything looks good. Now could you tell me your membership level and date of purchase?
I made the purchase on October 19, 2019, and I'm a guest member
Do you have your receipt available?
Yes, I do.
Awesome. I can go ahead and set up that return for you.
Great, t hank you!!
Could you provide me with your Full address?
My address is 6191 Brushwick Dr, Baltimore, CA, 69805
Great I'll be sending a shipping label out to you. How would you like to do the return. By mail, In store or at a drop off center?
I can do it by mail.
Alright you're all set. Was there anything else I could do for you today?
No, that's it!!
Thank you for shopping with us. Have a wonderful day!