Hello
Hello, how can I help you?
Hi, I needed to check on the status of an order I made recently but I haven't been able to get into my account
Okay, can I please have you account number or full name?
I'm sorry I've completely forgotten my username My name is Sarah Smith
That's okay, I just need to verify your identity. Can you tell me your zip code, phone number, and email address. Hi, are you still there?