hello
Hi, thanks for contacting AcmeBrands! How can I help you?
my name is Alessandro Phoenix
Hi Alessandro, what can I help you with?
I want to check on order status because the cost of shipping was too high
Sure, give me one second to pull up your info.

Can I get your username, e-mail address and order ID please? Are you still there?
ok Email Address: alessandrop603@email.com
and your username and order ID? I'm going to have to end the conversation for inactivity if you are not actively participating. Are you still there?
Username: alessandrop603 Account ID: BHRQE7RRYH
Thank you. I just need the order ID now Order ID, not account.
Order ID: 2858250302
Thank you.
ok
So did you want us to cancel this order then, since the shipping cost was too high, or what was the resolution you were looking for?
i wanted to see if the cost of shipping can be waived
Sure, one second while I look that up for you.
ok
What is the current shipping status on your order?
Out for Delivery
Unfortunately we can't waive the fee since the item has already shipped out. Sorry.
ok then
In the future though, if you want you can contact us, and if the item hasn't shipped yet we can downgrade it, so it won't be so expensive.
ok
Was there anything else I can help you out with?
no, that is all
Ok, thanks for contacting Acme, have a great day!
you too
Actually, it looks like we can add a credit to your account, depending on your membership level. Do you have a premium membership with us? Bronze, Silver, or Gold?
i have a silver membership
Ok, great, we can add a credit to your account then, to make up for the fact that your order already shipped.
that could be great
Sorry about the confusion. That credit has been added. Have a great day!