hello, how can I help you?
Hi,  I just have a general question
what is that?
what are the policies regarding cancellations?  Are there steps that I need to take?
you may cancel at any time. you will not be charged after that. is that what  you wanted to know?
Yes, that sounds great
you will continue to have full benefits for the remainder of the month is there anything else?
No, that was exactly what I wanted to know.  Thanks for your help and that's all for now
great. glad I could help bfn!