Thanks for contacting AcmeBrands. How can I assist you today?
I am trying to sign into my account but I don't have my phone needed for 2FA
I'm sorry to hear that you can't access your account, but I can help you with that. Please provide me with your name or Account ID please.
My name is Norman Bouchard I am a gold member, however I do not know my Account ID since I can't  sign in
Thank you for being one of Gold Members! So you don't have your ID but still know your password?
I don't have my password either I would need my old phone to sign in with two-factor authentication  but I lost that phone yay, thank you!
Okay, I'll be able to help you but you'll need to verify your address and either your phone number or email address for me.
okay my email adress is normanb5@email.com
Can you provide me your address or phone number as well?
phone number is 429-088-5241
Thank you. Your username is Bouchard25.
thank you!
You're welcome. I can't recover your existing password but I'll be able to send you a new one that you can use.
That would work
Does your account have a PIN?
I don't think so
You should be receiving a email shortly with your new password. We'll need to reset your two-factor authentication now. One moment please.
okay no problem
You'll now receive a send email with a special code to use to reset your two-factor authentication so that you can access your account successfully.
alright perfect thank you
You're welcome. Is there anything else I can help you with today?
that is all
I'm glad I was able to help you today. I hope you enjoy the rest of your day. Good-bye.