That's all
Hi there, how can I help today?
Hello, I have a problem with billing I was hoping you could help me with I think you guys charged me twice for the boots I bought They were $89 but the charge came through as $178
Oh dear, let's check!  What is your name
Joyce Wu It was for some Guess boots
Do you have your Account ID Joyce?
Yes I do, it is 4PRXITAUZL
Thanks. And your order ID?
I don't see an order ID anywhere it was the Guess boots for $89 I don't have the order ID but I can give you other info if you need it
Are you one of our gold subscribers by any chance?
No I'm not, I'm just a lowly Bronze member :(
Well thanks for that! COuld you give me your email address please?
I don't have an email address associated with the order. Could you maybe use my mailing address or phone number instead?
I am having trouble getting information from our system without the Order ID. Please bear with me. sorry this is taking me so long
No worries
what other information did you say that you have?
My shipping address is 7835 Brushwick Dr, Newark, NY 81561 Phone number is (732) 807-7595
I was able to validate your purchase, and process a refund for the amount of $89. Is that all for today?
Thank you so much, I appreciate the help! No, that's it. Thanks again!
Sorry for the delay Have a great day!