Hello, how can I help today?
Hi! I can access my account I mean can't
I see, do you remember your username and password?
Actually, I don't remember my username.
Okay, so you can't access the account because you don't have the username, is that right?
That's right
It's not a problem with resetting two-factor authentication then, right?
I don't tink so. I just forgot my username. I need to retrieve it
Okay, just checking. Could I get your name or account ID?
Sure, My name is Chloe Zhang and unfortunately, I don't remember my id either.
That should be okay.
Thanks
Could I have your ZIP code and phone number please?
sure, my zip code os 87995 and phone number is 663-799-5342
Thank you.
You are welcome
Your new username is: czhang1
Thanks
Can I help with anything else today?
That's all for today. I appreciate your help.
Have a nice day.