Hello, how can I help you today?
I would like to upgrade to overnight shipping for an item just ordered. I would like to get my item as soon as possible
Okay, can I have your full name?
Joyce Wu
Can I have your account and order ID?
5346317451
Is that the account ID or the order ID As I need both
order ID
And your account ID?
Account ID 8E3BCIS1HF
Okay, what's your order's shipping status?
Delivered
Well if the item has already been delivered I can't really upgrade the shipping to overnight. The item should already be there, if it's delivered.
Yes, I agree with you. I'm confused on why I am changing this to overnight delivery when it does say it's delivered... these directions made no sense to me. I have my item....
Well is there anything else I can help you with?
No, that that's it
Have a nice day then!