Hello How can I help you?
Hi.  I had returned a jacket for $64 but I do not see that the charge has been reversed on my statement yet. My name is Crystal Minh.
Let me check that out for you.
And my Order ID is 9370170131
Could I have your username and email address to pull up the order?
Sure.  My username is crystalm932 and my email address is crystalm932@email.com.
Thank you The refund is still in process, it should be in the statement soon.
Ok I hope to see it soon.  Thank you for your help.
You are welcome. Is there anything else I can help you with?
No that is it for today.
Have a nice day.