Hello. How may I assist you today?
Hi there! My name is Albert and I subscribed to your premium shopping service a while back, and I just want to make sure that the subscription has been renewed as it is something that I would like to continue.
Hello Albert. Thanks for reaching out to me today. What is your full name?
My name is Albert Sanders I should note that not only do I want to know if the subscription is renewed, but also how much I owe (if anything) and to pay that balance
Okay, I will look into this information for you. Can you also provide me with your Account ID?
Not a problem. My account ID is TGOOXC5UBZ
Additionally, I will need to know one of your Order IDs Thanks Albert.
One of my order IDs is 6718494776
I have located your account with us. Let me see what I can found out about your subscription status?
Thank you
Albert, unfortunately your subscription with us is not currently active. In order to reactivate it, we will need $49 from you by tomorrow.
Okay, I don't mind paying that amount. Can I pay it today with you?
Absolutely. Is there a credit card number you'd like to provide?
Sure my american express number is 0143242342321
Ok Albert. I have made that payment with you to bring your subscription status to active.
Thank you so much
I will also send you a link so that you can check into your account details such as whether or not your subscription is active or not.
and would it be active starting today? Perfect, that would be really helpful
I've sent the link. Yes it will be active today.
Great, thanks
In regards to accessing your account online, do you need any information about that, such as your login info?
Yes that would be great as I don't know where I noted down that information
You bet. Albert, your username is asanders1
Great, I will make note of it now
Awesome. Is there anything else I can help you with today?
No that is everything. You've been really helpful Thanks!
We appreciate your business, have a great remainder of the day.