Hello! How may I help you today?
hi, i lost my phone so i cannot get into my account anymore
Oh I am sorry to hear that. I can help you. Can I have your full name and or customer ID?
Norman Bouchard
Okay, I am in your account. Do you need to get your username or password?
no just reset my password please i can't do the 2 step verification so if you could just delete that part from my account
Okay! What is your username?
nbouchard955
Unfortunately, I cannot get your previous password, but I can generate a new password for you. Will that be okay?
yes
Okay, I will need your pin number
1969
Here is the password generated: o1l5yxum73
ok thank you
Is there anything else I can help you with?