Hello, how can I help you today?
I would like to change my shipping order. I ordered the wrong item by accident.
Did you notice that you ordered the wrong item or did that come in an email?
I noticed it
Alright can I have your full name to pull up the account.
Chloe Zhang
And what is the shipping status currently?
order received
I also need your username, email and order id to go ahead with this.
czhang40   czhang40@email.com 1628578704
Great I was able to verify the purchase.

I have put in that to have the order changed.
OK. Great.
Was there anything else I can help with?
No, thank you
have a great day