Hello, thank you for contacting AcmeCorp how may I help you?
Hi, i was charged be an order that i never bought for
Oh no I apologize, I will look into this for you.
Okay
I just want to verify you were charged for just one order?
yes
One moment please. May I have your full name or Account Id?
David Williams
Thank you David, and you received the item and would like to return?
No, i havnt received this item. I don't know where the charge came from because i didn't make it
Ok so this is a mystery fee issue. Lets me look into this.
Yes, Okay
May I have your full name, account Id, and order ID?
David Williams | Order ID: 9962885283 | i dont have my account id on me right now
I apologize for asking for your name again, we will have to find a way to get your account number one moment please
Its okay, i have my phone number, member level, email, and username. Will any of these help you?
This may help, first we need to figure out this fee. It is possible this charge was from a service added by another person authorized on this account?
I was charged $89 dollars for a pair of jeans i didn't order
I am going to initiate a refund right away, let me pull up your account with the information provided.
okay, thank you
May I have your user name and email address?
Username: dwilliams741 | Email Address: dwilliams741@email.com
Thank you

How would you like your refund?
to the card on file
To verify for 89 dollars correct?
yes
A refund has been issued, is there anything else I may help you with today?
No that is all, thank you for your help today, have a great day
Thank you for contacting AcmeCorp, you have a great day.