Thank you for shopping with AcmeBrands! How may I assist you?
Good afternoon. I was trying to log onto my account but I forgot my password. Would you be able to help me?
I can help you with that. May I have your full name?
Crystal Minh
May I also have your username? Crystal, are you still there? I think I lost you, we must have a bad connection. Please try again in a few minutes.