Hello. How can i help you today?
Hello, I'm having a problem logging in. I lost the phone I use for two-factor authentification.
Okay. I'd be more than happy to help you with that. Can I get your full name and Account ID?
My name is Alessandro Phoenix and my account ID is 123456
great We will look into resetting your two factor so you can log in Can I get your email address?
my email is Phoenix1@email.com
Great I will have a reset code sent to the email address on file I will also send a link with best practices to help keep your account secure Is there anything else I can help you with today?
No, thanks for the help
No problem have a great day!