Hi! I'm Joyce Wu I forgot my username and was hoping you could help me.
HI! How can I help you, Joyce?
I forgot my username and was hoping you could help me.
I can help you access your account.

Can I get your zip code?
64476
And your email address, please?
wu@gmail.com
Your username is jwu1.
Let me try it. It works! Thanks so much.
Is there anything else that I can help you with today?
No, thank you.
Thanks!