Hello, how can I help you today?
Hello! I'm hoping to track down some missing credits from my account
Sure, I can take a look for you. First, what is your full name or account ID?
My name is Joseph Banter I don't have my account ID on hand, sorry
No problem, I can pull your account up off of your name. Where did the credits origionally come from?
It was from an old promotional package I bought they should be about 40$
Alright, I pulled up the information. It does appear that there was a system issue which caused the credits to expire. I will go ahead and issue you a new promo code to return the 40 dollars in credits to you.
Thank you so much!
2ZEJV Enter that in as your code, and it will credit you for 40 dollars. No problem Is there anything else I can do for you today?
No, that's it.
Great. Thank you, and you have a great rest of your day.