Hi, there.  How may I help you?
Hi.  I was just wondering if there was possibly and error in the shipping charges?  It seems very high on my order.
Okay, did you receive an email regarding the charges?
No.  I just noticed them on the invoice that came with the package.
Okay, I can look into that for you.  May I have your full name?
Albert Sanders
Mr. Sanders, do you happen to know the status of your shipping?
Delivered
Okay, may I have your Username, email address, and Order ID?
Email Address: asanders673@email.com  Account ID: ADJLDX0IZB  Username: asanders673 Order ID: 9408709024
Mr. Sanders, since you have already received the item, I can offer you a refund for part of the shipping cost.
That would be great, thank you.
Okay, the refund has been initiated.  Is there anything else I can do today?
That's all for today.  Thanks for your help.
Have a great day.