Hello, how may I help you today?
I cannot access my account because I forgot my password
I see, let's see what we can do to get you back up and running agin.
ook
May I have your full name or account ID?
Alessandro Phoenix
Do you know your username?
no I do not, but I remember my security answer
Well I cannot recover your password, but I can make a new one for you.
okay that will be fine
So what is the answer to your security question?
Martinez
Very good.  Here is your new password: aimb3hiew3c   You can of course change it once you access your account.
Okay, thank you
Is there anything else I can help you with today?
No, that is everything
Thank you for you patronage and you have a wonderful rest of your day!