Thank you for reaching out to us today. How may I help you?
Hi
Hello, what can I do for you today?
I got a promo code in my email about 8 days ago Freeship20 but it keeps getting declared as invalid
Oh that's unfortunate. Lets see what I can do to help. Could you provide me with your  Full name or account ID please?
Norman Bouchard
Thank you Norman. I was able to pull up your account. Most of our promo codes are valid for 7 days after you recieve them but let me go ahead and look into this one for you.

It looks like this promo was supposed to be one of our extended ones so it should still be valid. I'm sorry for the inconvenience. Let me get a new code for you.

Alright here's your new code. IWPN7 Was there anything else I could help you with today?
cool nope thanks!
Thank you for shopping with us. Have a great day!