Hello, how can i help you
I want to remove the second item on my order. I ordered it by accident.
I will be happy to help you with that.
Great! Thanks.
Can i get your full name.
Albert Sanders
Okay, i found your account. Can i get your account id and order id now I need to verify your account.
Account ID: OGJO7ILXEA Order ID: 5315679119
Okay i was able to verify your identity. Can I get your shipping status.
Delivered
What membership level are you.
Guest
Please wait till you have the item in your hands then call customer service once more. Then you can start return process.
Ok, that will be fine. Thank you.
Can i help you with anything else?
No, that's all the questions I had for today. Thank you.
have a great day.