Hi! How can I help you?
Hi there, I just bought a Tommy Hilfiger jacket, but I've decided I don't really want it.  I'd like to figure out how I can be refunded for my purchase.
Okay, I can help you with that. What is your full name?
My name is Chloe Zhang.
Thank you, Chloe. I will also need your username, email address, and order ID, please.
My username is chloezhang298, my e-mail address is chloezhang298@email.com, and my order ID is 4033530317
Okay, and do you see a shipping status on your order?
There's no shipping status yet, I just bought it a little while ago, today.
Okay, and last question (hopefully!)...what is your membership level?
It's alright, ask whatever you need to. :)  It's Guest level.
And since you just bought it today, you have the receipt correct?
Yes. The amount on my billing statement is $79.
Perfect! We can go ahead and move forward with the refund then.
That works!
How would you like to be refunded? We can do a gift card, credit the account, paper check, or credit card.
A gift card would be alright. Then I can shop with you again at a later time.
Okay, what is the address you would like us to mail that to?
2753 Lexington Ave  Jacksonville, TX 84187
Okay, you're all set! That will be shipped out immediately. Is there anything else I can help you with today
No that was all, thank you so much for your help! :)
You're very welcome! Have a wonderful day.