Hello, how can I help you today? Hello?
Hi, I have some shipping issues I need taken care of. I want to push my shipping back a week to avoid paying the shipping fee is possible.
Let me see what I can do Can I have your full name?
yes, it's Crystal Minh?
And your account and order ID's?
my accoutn id is BDQ6HLS1PB and my order id is 4505716134
Do you know the shipping status of your order?
It says it's out for delivery.
Okay, can I ask your membership level?
it is gold
Well since the item has already being shipped to you I can't delay the shipping.
I was afraid of that :(
But since you're a gold member I can add the shipping cost back to your account as credit!
Well that's perfect! Exactly what i needed.
Good to hear! Is there anything else I can do for you today?
No that will do!
Well have a nice day!