Hi, thanks for contacting AcmeBrands, how can I help you?
Hello, I need to check and see if my subscription is active. Can you see if my payment went through?
Sure, I can help you with that. Can I get your full name please?
Crystal Minh
Thanks, give me one second here to pull this up.
Sure.
Can I get your Account ID and Order ID as well please?
Account ID: BELUVSVORX Order ID: 4068474878
Thanks.

It looks like your subscription is still active, but there is an amount due of $14 which is due tomorrow.
Can you charge my payment method on file for that amount now?
Sure thing. First though, I'm going to send you a link so you can check on your status in the future.
That's great. Thank you!
So the link I'm sending is to login to your account. Do you know your username? Are you still there? Your username in case you don't have it on hand is: cminh1 Now, I can change the payment method for you.

What is your current payment method? Are you still there? I'm going to have to end the conversation here if you are no longer active.