Hello
Hi, i want to check the status of my order
What seems to be the issue?
The delivery time is wrong, what is happening?
ok, i can help with that.  Can i get your account ID or name to pull up your account?
Account ID: HDZTEKBFKR
ok, to verify your identity i will need your full name and order ID as well
Name: David Williams order id is 3080152934
Those all worked, now the next step

It seems like this was a valid issue, so i will need to know the shipping status do you know what that is?
the shirt is in transit
I'm so sorry, but i can't do much if the shirt is already out in transit it should arrive later today
ok, that sucks i might not be home at that time
hmm, do you have a phone number?
Phone Number: (991) 998-6108
great, i will leave that with the delivery person so they can call you when they arrive
ok, that works! thanks so much!
do you need any further assistance?
nope, that's it
great, have a nice day!