Hello, how can I help you today?
My promo code I got 5 days ago doesn't work.  I want touse it for my order 8517778360
Okay, give me a second and I'll have everything I need to help you What's your first name>
Chloe Zhang cz081371 silver member
Let me check the system to see what the issue is
ok
Are you sure you typed the code in correctly? The system is telling me that the code you have on file is still valid/
i am certain because I have done it multiple times and copy pasted
No worries then. I'll whip you up a new one real quick!
Great!
Your new promo code is JE711 Is there anything else I can do for you today?
Great.  No, I'm good.
Wonderful, have a great day!