Hello, how can I help you today?
Hi! I was hoping to get a refund. I ordered this shirt but I just changed my mind and don't like it much anymore.
I can help you with that. Can I get your full name or Account ID?
Yes. I'm Alessandro Phoenix.
So you just changed your mind and don't want the shirt anymore Alessandro?
That's correct.
To validate the purchase can I get your username, email address and Order ID?
Sure. My username is aphoenix134. My email is aphoenix134@email.com. And the Order ID is 8363057183
Thanks Alessandro. How did you want to receive this refund? Gift card, added to your account, a check or your credit card on file?
Could you just add the amount to my account please?
Of course. What was the amount of the shirt?
It was $79. With everything going on right now I figure I can use that amount for something more important.
I totally understand! I have refunded the $79 to your account. Was there anything else you needed today?
Thank you! That was all I needed today.
Thanks Alessandro, you enjoy your day!