Hello, how can I help you today?
Yikes, I didn't realize how much shipping was! Can I change my shipping so it arrives next week to save some money?
Let me see if I can do that for you. Can I have your name please?
Sanya Afzal
Thank you, I will also need your account ID and order ID.
Order ID: 8667152050 Account ID: CX0MZQ7ASI
What is the current shipping status of your order?
Order received
Okay, can I have your membership level?
I'm just a bronze. :(
That's okay, we can delay the shipping no problem.
Oh good!
Your order will be delivered next week and your shipping fee has been waived. Is there anything else I can help you with?
Thanks so much for your help! That was all I needed today.
You're welcome. Have a great weekend!