Hey what's cracking? I'm trying to see if the shipping cost was included in my order because an email told me I was gonna get free shipping. Seems like the price may be off, can  you check it out for me? Anyone there?
I'd be glad to check on that. Can I have your name?
Yeah it's Joseph Banter It was Guess boots that I ordered
Okay, so Mr. Banter you feel you were overcharged?
Yes, what's going on?
Can I have your account number and order ID?
6417150605 is the order ID My account number is EABUGCDVLQ
Can I please have your membership level?
Yes it's silver
Great, how muc were you overcharged? *much
$163 That was the total on my order
I can refund the amount since you are silver. What is the amount you feel you were overcharged?
Okay, looks like it was about $20
Okay, I refunded $20. Is there anything else?