hey there
Hello, who do I have the pleasure of speaking with today?
Crystal Minh
Hi Crystal, how can I help you?
i'm trying to use a promo code on the site and it won't work :(
I am so sorry about that, I will look into it right away.
thank you
It's looking like our system made an error on the promo code.  I will go issue you a new 20% off code right away.
oh thanks so much
Here is your new promo code.  You have 7 days to use it before it expires.  The code is 9VT0Y
thanks!
You are so welcome.  Is there anything else I may assist with today?
that was it, thank you
Great, hope you have a wonderful rest of your day.