Hello, how may I help you this morning?
Hello, I would like to add an item to an order I already placed. I forgot to add it to my cart earlier. Can you help me?
Yes, I can help you with this. Can I get your full name or account ID so I can look up your account?
My name is David Williams, my account ID is YY0ADVCZSX
Just one moment while I pull up your account David.
Thank you
Can I get your Order ID also David?
My order ID is 8074775578
Great, I just had to verify your identity. So you placed an order and want to add on to it?
Yes please
Do you  have the shipping status?
I want to add another pair of boots, my daughter wanted a matching pair. The shipping status says its out for delivery
Since it has already left our facility to be delivered I can't just add to it. What is your membership level?
Bronze
I'm really sorry David but since this has already on it's way to you I can't just add on to it. The easiest thing for you to do would be to go online and place another order with the jeans.
Okay. Thank you for your help.
Is there anything else I can help you with today?
No that is all
Thanks David. You have a great day!