Hello, how may I help you?
Hi, I'm trying to use this promo code, but it keeps saying that it's invalid? Any help would be appreciated.
Sure, I can help. Could I get your full name, please?
David Williams
Hi, David. How long ago was the promo code issued?
5 days ago
Okay, I'll check the system to see if this error is valid.

May I know your membership level?
Guest
I'm sorry but it appears this is a valid error, the code may have been used already. Is there anything else I could help you with?
Oh darn, no that was everything, thanks.
Sorry and have a good day