Hello, how can I help you?
Hello. I have a big issue with my promo code. I really, really want the discount! I never see deals like this But when I tried to use the code, I couldn't It said "invalid" Can you help?
Yes, give me one minute to check our knowledge base
Okay
Can I get your full name and account ID so I can pull up your account?
Rodriguez Domingo I can't remember my account ID :(
That's okay, I was able to pull up the account
Oh good
What membership level are you?
Guest
I'm sorry, I'm afraid that promo code is out of date, and I can't issue a new one
Oh no Really??? I was so excited about this deal
I'm afraid so
Is there anything that you can do? I'm a loyal customer
I'm sorry, unless you want to upgrade to Silver or Gold status, I can't issue a new code
I can't afford to do that right now Oh well I guess I missed out on that deal :(
Is there anything else I can help you with?
No, that was it
Okay, sorry again, and have a nice day.