Hi! Thanks for contacting Acme support. How can I help you today?
The website is too slow, I can't purchase anything.
I'm sorry to hear that! May I please get your full name?
Albert Sanders
Let's try a few things to see if we can fix that issue for you, Albert.

The first thing to try is logging out of your account and then logging back in. Can you try that for me?
I just tried that. It still doesn't work.
Sure, Are other website working for you. Try visiting another site and let me know if that seems okay to you.
The other website seems a bit slow today too.
Hmm, it sounds like it may be an internet connection issue for you. Have you contacted your ISP?
No, I haven't yet. I will make sure to do it as soon as possible. Anyway, thanks for the help.
No problem, is there anything else I can help you with today?
That's all I wanted to know.
Have a great day!