Hello, how can I help you today?
I signed up for the premium service, the problem is that it charged me twice
Glad to help. May I have your full name please?
Albert Sanders
thanks Albert. Give me a second.

Can you please let me know your Account ID and Order ID to verify your identity?
SGSA7PUGCG 2753688712
Can you also let me know your membership level to proceed further?
guest
Great, the system shows that you can get a refund for the overcharge. How much is it?
excellent 40$
The refund has been made to your account.
great thanks for the help with that
You are welcome. Is there anything else that I can help you with?
no that will be everything thanks
Have a nice day!