Hello and thanks for contacting Acme customer support. How may I help you today?
Hi! I had placed an order for an item but I realized that I need the item sooner than I thought I was hoping I could upgrade it to overnight delivery if possible
That happens and I'll see if we can fix that for you. Can I start by getting your name?
Joyce Wu
Can I also have your Account ID and your Order ID?
Account ID: WUDAFQ9SVM Order ID: 6515736977
Perfect And what is the current shipping status on that package?
It says In Transit
Unfortuately, because the item is already in the shipper's hands I can't change the shipping method.
No way to expedite it?
But, it should be there either today or tomorrow!
Oh okay. That sounds good. Thank you
No problem. Is there anything else that I can do for you today?
Thats all. Thank you for your help
Thanks for shopping with Acme. Have a great day!