Hi! Thank you for contacting us today. How may I help you?
Hi I completed a return but the charge on my billing statement hasn't been removed
I will be glad to look into that for you What is your full name?
chloe zhang
Thank you do you have your account id and order id also
yes my order id is 0473636191
do you have your account id
yes it's 339928
Thank you. Your account has been verified. Do you remember what you returned
yes it was a michael kors shirt
How long ago did you refund it
hm maybe 2 weeks great
Thank you for all the information.  Since it has been past 7 days, I was able to reprocess the credit to your account Is there anything else I can assist you with?
ok No, that's it
Have a great day