Hi
Thank you for contacting Acmebrands how may I help you?
I need to fix my info
I am happy to assist, do you need to update your account and/or an order?
I am moving to a new address this week.
Great, do you have any pending orders on the way?
No I have an order but it was delivered already
Can I please get your full name or Account number?
Crystal Minh
Glad it was delivered and I would be happy to update your new address for you.
4077 Kennedy St  San Mateo, NY 44264 is where I will be moving to
Would verify your old address for me?
I'd rather not.
In order to update we need to verify the current address on file
4077 Kennedy St  San Mateo, NY 44264
I understand that is the new address correct?
Yes
In order to update I need to verify the current street address as well as other information
Ok 4077 Kennedy St  San Mateo, NY 44264
What is the old address it is currently on our system?
4077 Kennedy St  San Mateo, NY 44264
Unfortunately without verification of your current address, I am not able to update the system I only need the street address.
Why can't you use other information 4077 Kennedy St
It is company policy and for your security. You are providing me with the new address but I need to confirm the old address which is in our system. Next I need to verify your identity but please provide me the old address?
4077 Kennedy St
Is 4077 the address you will be moving to or is this the current address on file?
current address
What is the new address?
40777 Kennedy St
To clarify there is an extra 7 in the new address? In order to update I need to know the current address and the new address. They will be different I cannot update without this verification.
Yes
I will 3 additional verification items: zip code, telephone number, pin number, username, password, email address, or order number You may provide any 3 of your choice.
44264 (643) 886-8115 cminh709
I will update the new address to 40777 Kennedy St correct?
yes
I appreciate your patience, your account has been updated. Is there anything else I may help you with today?
Thanks, i'm all set
Thank you for contacting us, have a great day.