Hello?
Hi, thank you for contacting AcmeBrands. How can I help today?
Can you check on the status of my subscription? I want to keep using it so I need to make sure that everything is good with it.
Sure, can I have your full name or account ID?
Sure, account ID is CDIOIPCXVE My name is Chloe Zhang
Thank you Chloe - may I also have your order ID?
5251513366
OK, let me check our system.
ok
I see that your subscription is inactive.  It looks like you have a $20 balance due today to reactive your subscription.
Can I go ahead and pay that so I can reactivate it? What do you need me to do?
Absolutely, shall I charge your credit card on file?
Yes, that is perfect. Will that be effective immediately, or will it take a few days?
OK, I have charged your card to reactive the account. Should be within a few hours.
Ok, perfect.
Let me send you a link to check the status in the future.
ok
Do you have your username to log into the account online?
Yes
Great, is there anything else I can help you with today?
No, that's it. Thank you so much!
You're welcome, have a great day!