Hello, how may I help you today?
Hi there, I just placed an order. But, I need to update the shipping to overnight. I need to order ASAP.
Okay, I can help you with that. Could I have your full name, account ID, and order ID please?
David Williams Account ID: MVWQ4AZNNM Order ID: 5447156814
Hi David, and may I ask, do you know the shipping status of the order?
Order recieved
Thank you, one moment please.

Sorry for the wait, may I know your membership level?
Guest
Okay, I will be able to upgrade the shipping to overnight but it will be a $20 charge to the credit card on your account, is that alright sir?
Yes please. It is okay to charge the card.
Okay, your shipping speed as been updated, is there anything else I can do for you?
That is everything. Thank you!
Thanks and have a good day!