Hello. How are you today?
Hey! I'm good, what about yourself?
I am doing fine. How can I assist you today?
I need to add an item to my order.  I forgot to add it to my cart when I was shopping earlier
I know that can be frustrating. I would be happy to look into it for you. Can we start with your name, user id, and order number if you have it?
My name is Joyce Wu, and my order number is 3592639862 I don't have my user id at the moment
Joyce, do you have your email address?
I don't, but I can give you my phone number I also have an acount id handy.  Does that help?
The account ID would be fantastic Joyce
1WJAHBGJLM
Is that your user id?
maybe? it says account id
Ok lets see here. I got so little training when I started.
No problem.  Are you able to find my order?
We will need to do a user id revovery. Can you provide me with your full address?
sure 3516 Primrose Ave  San Lima, WA 98862
Now what is your phone number Joyce?
(407) 844-6049
Do you know what item you would like to add?
yes, I'd like a blue checkered men's Micahel Kor's shirt in a size medium It's a button down oxford
Alright I added that item tour shipment. Is there anything else I can help you with?
oh great! just to double check, what was the price of the shirt
It was Free. Congatulations.
oh thanks!
We see you are a valued customer. Is there anything else I can help you with?
Nope, that should be it.  thanks again for your help
Thanks for shopping with us and have a great day.