Hello, how can I help you?
I have a question about my account I returned these boots I bought awhile ago but I don't see a refund on my account.
I'm sorry to hear that. Can I please have your name and account number?
my name is Chloe Zhang the number is 9074953874
Thanks, can I please have your username, email address and order number?
user name is cz415332 email is cz415332@email.com order id is 9074953874
I am showing that your refund is in progress and depending on you financial institution you should see it within 24-48 hours.
oh ok then I guess I'll just wait then thanks for checking!
You're welcome, sorry for the inconvenience. Is there anything else?