Welcome to AcmeBrands. How may I help you?
Hi, good afternoon. I just wanted to know if it's too late to change my shipping information? I'm actually out of town at the moment. And I also ordered the wrong item on accident
Let me see what I can do. One moment.
Okay thank you
OK. What did you want to change about the shipping info?
Since I ordered the wrong item by accident, would it be possible to cancel the order?
Let me check. What is your full name or account ID?
David Williams
Thanks, I have pulled up your account. What is your account ID and order ID?
My account ID is IS8NHDWN7M and order ID is 1892319542
Thanks, I have verified your ID. What is the shipping status?
Let me check
ok
Oh wait. Nvm. It actually says it's already delivered
What is your member level?
Silver
I can get you a refund immediately. Also, when you receive it, call back for mailing info. One moment while I process refund.
Oh that would be great! Thank you
What is the cost of item?
$59
OK. I have processed the refund. Anything else I can help with today?
Thank you No that would be all
You're welcome. Have a great day!