Hi, how can I help you today?
Hi! I am trying to make a purchase but for some reason my credit card keeps getting declined. I am not sure why it is showing up invalid
Oh, I'm sorry for that, I can help troubleshoot the issue for you.
Thank you
Could you try logging out of your account and back in and see if the problem persists?
sure I logged. out and logged in again. It still wouldn't accept the credit card
The card is not expired, correct?
no it isn't
Well, I could make the purchase for you on my end if you would like. I'd need your card number, expiration date, and the item you're trying to purchase.
Is there any other way?
THe only other thing we haven't tried is trying to enter the card information again.

I'm sorry but that's all I can do to help. Would you like me to make the purchase for you, or is there anything else I can help with?
I will try and purchase it again If am having trouble I will contact you again. Thank you for your help.
Okay, have a great day