Hi,  I'm james,  How can I help you?
Hi, I am unable to access my account because I have forgotten my password
I can help with that. Can I have your name?
I am trying to check my order status Joseph Banter
And what is your username?
jbanter4
I can't get your old password,  but I can make a new one. Do you know your Pin number or the answer to your security question?
My Security Answer is Martinez
la4jdmzyeo is your new password Now,  do you want me to help you with your order status?
Yes, can I change this password once I login to the account?
You can. There should be an option to change it in your account settings.
Okay, I just don't feel safe having it displayed in the chatroom People could have seen it if they walked by.
That's understandable.
I am ready for my status.
What do you want to know about your status?
If it has been processed or shipped?
I can't pull up that information directly.   I'm sorry.
Okay. Well that is all for now.
You should be able to find the order details on your own now that you can login. Can I help with anything else?
Got it, thanks. No. Bye for now
Goodbye and have a great day.