Thank you for contacting Acme.  How may I help you today?
i would like to buy something but can not do so because my cart is not updating when I add an item into it
Okay, let's see if we can figure this out I have some tricks that have worked in the past, so we can try them out one by one
ok what is the first one?
I know it sounds simplistic, but is the problem still occurring after you refresh the page?
no but i would try this to see if it works or not give me a few seconds still not working
Okay, another thing that has worked in the past is to simply log out, then log back in sometimes the site just needs a bit of a reset. We will still stay connected if you want to try that
will try this now will let you know if it worked or not ok it is working now
Ah, that's good to hear Is there anything else I can help you with, while we're here?
that is all
Excellent, have a good day