Hi! Thanks for contacting Acme support. How can I help you today?
Hi! I received the item but I got the wrong color so I would like to return it
Sure, I can look into that for you. May I have your full name, please?
Crystal Minh
I just need to validate your purchase. I'll need your username, email address and Order ID.
Username: crystalminh819 crystalminh819@email.com 1901 2nd Ave  San Mateo, WA 47193
Do you have your order ID?
Order ID: 9063936957
Got it. What is your membership level?
guest
And what was the purchase date on that item?
2020-02-09
I'm sorry, we only allow guests to return items within a 30 day period.

Does that answer your question, I hope?
I would like to process the return please
I can't offer you a return because the purchase was more than 30 days ago.
Is there anything you do?
No. I'm sorry. Our policies are very firm.
Okay. Thank you
Is there anything else that I can help you with today?
Thats all. Thank you
Have a great day and I'm sorry I couldn't be more helpful!