Hello! How may I help you?
Hi.  I was just looking at my placed orders and it looks like I added an item by mistake.
I can help you remove that item.
It looks like it is out for delivery, so I probably just need to start a return on it
Okay, we will get it figured out! May I have your full name and account ID?
Alessandro Phoenix Account ID: IU0RQ5YENS
May I also have your order ID?
Order ID: 9479625497
Thank you. And you said the item is out for delivery, correct?
yes
Thank you. What membership level are you?
guest
Since you are guest, you will need to wait for the item to be officially delivered then you can start the refund process.
Ok, and when it's delivered I can just return it?
Yes just contact customer service again.
Ok, thanks for the info.  That's all I need.
Have a grea tday.