Hi! How can I help you today?
Hi there, I'd like to return some boots because there was a stain on them when I received them.
I'm sorry to hear that. I would be happy to help. Can I have your full name, username, email address, and order ID, please?
Sure.  My name is Joyce Wu, my username is jwu62049, my e-mail address is jwu62049@email.com, and my order ID is 4907771379
And what is your membership level?
It's Guest level.
When was the purchase date?
2020-03-19
Okay, great. And what is your address? I will need it for the shipping label.
It's 6190 Lincoln Ave Monterey, NY 38105
And lastly, would you like to process the return by mail, in store, or at a drop off center?
I'd like to do that by mail if that's alright.
Absolutely. Social Distancing!
lol Yes!
Okay, you're all set! The shipping label will be sent to your email. Is there anything else I can help you with?
No that's all I needed help with!  Thank you so much for your patience and help!
You're very welcome! Have a wonderful day :)