Good afternoon, how can I help you today?
I ordered a pair of jeans in the wrong size and would like to return them
I can help you with this. Just to clarify, you've already received the jeans and you want to return them as they don't fit?
Yes that is correct
Can I please get your full name or Account ID?
Chloe Zhang
Thank you Chloe. Please give me a moment as I pull up your account Could I please get your username, email address and order ID to validate the puchase?
Username chloezhang174  email address: chloezhang174@email.com  and my order ID is 0142254887
Thank you so much. What is your membership level Chloe?
Bronze
Can you tell me what day this was purchased?
12/18/2019
Chloe, I am really sorry to tell you this but we are out of the return period for that item. Returns have to be made within 90 days.
Is there anyway to make an exception?  With the Corona virus I've been all out of sorts the past month or so.  I do have the original packaging
I'm so sorry Chloe. I understand how frustrating this must be. It is our store policy that Bronze level members have 90 days to make a return. I do not have the authority to extend that.
Could you speak with a manager?
Chloe, if I could get your phone number I will have a manager contact you.
With everything shut down and the kids out of school, everything has been chaotic 206-645-9683
I understand.

Chloe I have contacted a manager and given them your phone number. You should be hearing from them shortly.
Thank you
Is there anything else I can help you with?
I don't guess so.  I will wait for a call from the manager
Thank you, I hope they can help you. This has been a very hard time for all of us. Have a good day.