Hello. How can I help you today?
I lost my phone and now have a new number so the two-factor authentication will not work.
Gotcha. What's your name?
Joyce Wu
What's your email address Joyce?
jw944412@email.com
I'm sending an email about how to reset it. I will also send an email with our suggestions for best practices for the security of your account.

Can I help with anything else today?
no, thanks a lot
Great. Have a wonderful day!