how may i help you?
Hi, my credit card keeps getting rejected. I'm pretty sure there is not a problem with that card.
i see, so you need assistance with the website, as it gives an invalid card error? i can assist with that for you
I'm Chloe Zhang, and it's like you say, invalid
understood chloe we will run some troubleshooting steps
cool, sounds serious.
firstly, try logging out and back into your account, and adding the item to cart
Ok, let me try it.
if that doesnt work we can move on to the next step
no, still same.
ok now, just to double check, make sure your credit card is not expired
OMg, it is.. I'm so sorry, I've not gotten the new one yet. I'm just going to hold off on my order until I get it. Thanks for the ideas.
no problem, our store is available 24/7 for when your new card arrives, can i assist with anything else
I'm embarrassed that I didn't notice. Thanks and No, I'm good now. Bye.
have a good day