Thank you for shopping with AcmeBrands! How may I help you?
I keep trying to buy this Guess shirt, but my credit card keeps getting rejected. Can you help me find out what's happening?
I would be happy to. First, let's try logging out of your account and logging right back in. Does that help?
I just tried it, and no go. Still got rejected.
Okay. Now let's try checking the expiration date. Does that need to be updated?
No, it's still good. I've got 3 more years until expiration date and it matches what's on your website.
Can you reenter all of the credit card information again?
I just did, and it got rejected again. I think there's something on your end going on.
Okay. In that case, I'd be happy to make the purchase for you while we fix things on our end.
That will work. What do you need from me?
I'll need both the credit card number and expiration date so I can push it through.
5555 1234 6789 1050 Exp date 10/23
Great! And what item did you want to buy?
Guess shirt with inverted triangle logo in white
You're all set! Is there anything else I can do for you?
No, I'm good. Thanks for your time.
You're welcome! Have a nice day.