Hi, how can I help today?
Good afternoon! I was actually wanting to know more about the return policy? I'm planning to buy stuff for a friend and not sure if they will like it or not.
I see, is it a specific item that you have a question about?
No, not a specific item
Okay, let me look in to that for you.
Okay thank you.
Could I get your name please?

Return policy is determined by membership level. Gold members can return items with no exceptions. Silver members must return within 6 months. It's 90 days for Bronze members. 30 days is the limit for all other members. Can I help with anything else?
Ohh okay. No that would be all. Thank you for your help.
Have a nice day.