Hello! How may I help you today?
I think I am missing credits that I am owed on my subscription service. I earned the credits from a promotional package I bought
One moment please. Sorry about that. You are having an issue with missing credit from your account. Is that correct?
That's right.
Great! I would be happy to help with that. May I have your full name or account ID, please?
David Williams
You said that you participated in a promotional package and you didn't receive the offered credits, correct?
That is correct.
I'm sorry for the inconvenience. Let's see what is happening.

Do you know how much credit is missing?
I don't know exactly how many, my wife told me and she's not here.
Typically we offer 20 credits for our promotional packages. Does this seem fair to you?
That sounds about right to me.
Great! You will receive a promo code that can be redeemed for 20 credits. Is there anything else you need today?
No, that's all I needed. Thanks.
Fantastic! Have a great day!