Thank you for being an AcmeBrands customer! How may I help you?
Hi, I need some help getting into my account. I lost my phone and can't get past the two factor authentication. My name is Chloe Zhang
I can help you with that. One moment while I pull up your account.

May I have your email address so I can send you the reset code?
chloez90@email.com
You'll receive your reset code soon. I'm also send you a link telling you about security best practices.
Okay, sounds good
Once you receive your code, you should be good to go! Is there anything else you need today?
Thank you for your help, that's all I needed. I'll go reset it right now.
Great! Have a wonderful day.