Hi there, thanks for contacting Acme! How can I help you?
Hi. I was trying to check my account for information on an order and I cannot access it because I forgot my password.
Oh no! Sorry to hear that. I'd be happy to help you out with that.
Okay. Thank you.
Can I get your full name or account ID please?
Joyce Wu
Thank you. Do you remember your username?
joycew27
Thanks.

I can't see what your password is, but we can generate a new one. Then you can change it to something else later if you'd like.
That sounds great.
Can you give me your pin number or the answer to your security question please, so I can generate a new password?
583344
Thank you. Your new password is:

ifhlb9brkel Can I help you with anything else today?
No that was all I needed. Thank you so much for your help.
Excellent. You are very welcome. Have a great day!