Hello, how can I assist you?
Hi. I need to move my shipping to next week for delivery.
Ok I see. Happy to help. Is your order already on the way?
Well, I received it already. But if I get it next week it is free.
Ok I see. Let me take a look. Can I start with your name please?
Alessandro Phoenix
Thanks! Can I have your account ID and order ID please?
VWI1PTHDIW 6612920544
Great, thanks! I do see that "order received" means that the company received the order but it has not yet shipped Now what is your membership level?
Ah. that make ssense. Bronze
Ok great. I can delay the shipping with no problem.
OK. Very cool. Thanks
Is there anything else I can do for you?
No thats it. thanks a lot.
Great, have a good one!