I'm trying to check something in my account, but I can't log in.
How can I help you today? Okay why's that?
I had two-factor authentication set up, put my phone broke.
Okay, can I have your full name?
Joyce Wu
And your email account?
joycewu7@email.com
Okay, the reset code is going to be sent to that email. On top of that I'm going to send some safety information just for future reference.

Is there anything else I can do for you today?
Great. Thanks. Nope that's all.  have a great day.
Have a great one yourself!