Hello! Thank you for contacting us today. How can I help you?
I want to know the state of my refund
Sure I can help you with that. Can I get your name please?
because i want to add some item to my existing refund
Can I have your name please? Are you still there?
yeah Norman Bouchard
Thank you, Norman. I also need your username, email address, and the Order ID.
normanb2 normanb2@email.com Order ID: 5344337199
Great. And what is the reason and item you are interesting in refunding?
Okay
Norman you aren't quite answering the questions I'm asking. I wanted to know the refund reason and also which item you are adding.
I want to return an item
I understand that. I'm asking what item you want to add to your existing refund.
a Boot Should i send my order ID
What is the brand and type and what is the reason for the return. You already gave me the order id.
Okay Its a Calvin Klein Boot
What is the reason for the refund? How much was the product? How much was the original refund?
I don't seem to like the item anymore $69 The original refund was $100
Okay.

Can I help you with anything else?
No. That will be all
Thanks.