Hello, I hope you can help me.
I think I can.  What's the nature of your problem?
I want to check on the status of my order. The shipping cost is too high
I can help with that. Can I have your name or your account ID?
Sanya Afzal LMQ7UGO4NJ
What is the order's shipping status?
Order received I was hoping to cancel and be refunded.
I'll need your username, Email Address,  and Order number to verify it.
Username: safzal78
I can cancel the order for you,  or I can downgrade the shipping to something cheaper.
Email Address: safzal78@email.com Username: safzal78 I'd prefer to cancel
I still need the order ID
Order ID: 4602084614
Your order is valid.   I can cancel it right now.
Ok, thank you
The order has been  canceled.  Can I help you with anything else?
No that was all thank you
Have a good day