Thank you for contacting us today, before we start can I please have your First and last name?
Albert Sanders
Thank you Albert, what can I help you with today?
I'm trying to buy a pair of boots but my cart is not updating when i add them
I see and I'm sorry for the inconvenience. lets try a few trouble shooting options to see if we can get it fixed. First lets try refreshing the page. It's simple but sometimes it does the trick.
Ok Hmm. That did not work
Alright. Next let's see if logging in and out fixes it.
Tried that. It didn't work either
Hmm, alright. Could you check and see if the item is out of stock? That actually might be why it won't add the item. This will be on the bottom left hand side of the page.
Ok Yes, actually it is out of stock Sorry for the confusion
No problem, if you would like I can have the item back ordered for you. It will ship to you once it becomes available.
yes please
Sure thing can you tell me which item it is?
Michael_Kors Boots
Thank you, I'm sending a message to our purchasing department to make sure they get the item in stock and back ordering it for you, one moment please
Thank you
No problem, The team has been notified to get the item in stock ASAP and it will ship to you as soon as it comes in. Was there anything else I can help you with?
That's it!
Thank's for shopping with us and have a great day!