Thank you for contacting Acme.  How may I help you today?
Hi! I have an existing refund that I am expecting for $100 and I was hoping to add another item to the existing refund please
Okay, I can help you with that
The item I want to add is for $79
To begin, I'll just need to gather some information from you so that I can verify your account details
Sure
I'll ask for a handful of things all at once, just to keep it easy
sure
your full name, username, email address, the order ID of this purchase, and finally the brand and type of the item that you wish to add to the refund (i.e. "Old Navy Socks" or anything in that format)
Alessandro Phoenix ap155380@email.com Order ID: 5259290960 Michael Kors boots for $79
Okay, it looks like we're all set.  Your refund should now be $179 in total
Thank you Appreciate your help
You're welcome.  Is there anything else I can help with today?
Thats all. Thank you very much
Excellent.  Have a great day, Mr. Phoenix