Hi, how can I help you today?
Hi, I have the current subscription package but am not sure when my period expires
Sure, just a moment.
I'm level Gold if that helps
Do you just want to know how long they last in general, or about your account specifically?
I need to know when I will have to make my next payment
If it's in general, your membership lasts for a full calendar year. So, if yours began sometime this year (unless it was January 1st) it should last until the end of 2021. Okay, so by "period" you meant month. I think I understand. What's your full name please?
yeah I just dont want it to lapse Joyce Wu
Can I have your account and order IDs as well Joyce?
1605696306 SXK2ALVCDR
I've found your account with us.

You owe $55 in three days from now.

I sent a link for how to access your account online. It shows you all that sort of stuff, such as your subscription status, due date, and the amount due. Do you know your username?
I dont but good, I will pay that amount then
jwu1 is your username Do you want me to use the card on file?
yes please
That's all set. The card on file has been charged $55, and you can expect to see a link in your email soon about how to get into the online account. Is there anything else I can help you with today?
no thanks for all your help
You're welcome. Have a good day