Hello, how can I help you?
Hi! I was trying to check my shopping history online but unfortunately I forgot my password I was hoping you could help me access my account
I can help you with that
Thank you
Can I get your full name or account ID?
David Williams
Can I also get your username?
I have the PIN number. Will that work?
I will need your username, although we can recover that as well if you need
Sure
Okay, I will need 2 of the following from you; zip code, email, phone number.
(330) 663-1083 46762
Thank you. Your username is dwilliams1
Thank you
In order to generate your new password, I will need your PIN now please!
568914
Thanks! Your new password is p5ysnz5mner Anything else I can help you with?
Thank you. Appreciate your help
Have a great day