Hi how can I help you Hello
Hello.  My name is David Williams.  I am writing because I need my 2 factor authentication to log into my account.
Ok
I misplaced my phone that I usually use for that.
Do you have your username
No.  My member level is Guest. My phone number is (758) 524-4059 if that helps.
Yes it does I also need your street adress
8104 Kennedy St.  Newark, NY 68582
And lastly your email
I cannot provide that at this time.
How about your PIN or security question
That is all the information I can provide.
I'm sorry, I won't be able to reset your two factor authentication right now because we don't have enough identification. This will have to be escalated.
Ok
Please email  mailto:escalation@acmecorp.com They will be able to help you Is there anything else I can help you with?
I will do that.   Thank you for your help.
Thank you, have a nice day