Hello, thank you for contacting AcmeBrands. How can I help today?
can you help me get back into my account? I lost my phone, so I cannot chek on my order
OK, sounds like you ned me to reset your two-factor authentication?
yes pls
Can I have your full name or account ID?
Norman Bouchard
Thank you Norman. Can I also have your email address? I will need this to send you a reset code.
oh. unfortunately, I don't use email is there any other way?
OK, in that case can I have your PIN number?
um how would I get that?
Or you can answer your security question "What is your mother's maien name?"
That I know!!! Livingston
Perfect!
phew
The reset code will be sent to the address we have on file.
Is there any way you can phone me with it?
I will also generate a link that you will be able to view our recommended security procedures to keep your account safe.

Yes, one moment.
I guess we can see which gets to me first - the reset or the order
An automated message will call your phone with the reset code in the next 10 - 15 minutes.
awesome! you rock!
Is there anything else I can help with?
you have been great, thx so much that is all
You're quite welcome. Thank you and have a great day!