Hi! How can I help you today?
I believe that I am missing some credits from my account.
I see, what is your full name or account ID?
Chloe Zhang
Where did the credits originate from?
It is $40 worth of credits from a promotional package I bought.
I apologize about this.

I have generated a promo code in the amount of $40 It is: 0DV40 Again, I apologize for the inconvenience
Great. Thank you.
Is there anything else I can do for you today?
No, that's all
Great, have a good day!