Hello! I am looking to get a refund on my purchase.
Okay, I can help you with that. Can I get your full name or Account ID?
Joseph Banter
Thank you Joseph. So you are wanting a refund on an item?
Yes a refund would be nice. I decided I really don't like the pants after all
I'm sorry you aren't happy with the pants. I just have to confirm this purchase. Can I get your username, email address and Order ID?
jbanter7 jbanter7@email.com 4733550573
What is your membership level Joseph?
Last I checked it was Gold.
Gold members get free returns so this will not be a problem at all.
Okay thank you
Can I get your address for the shipping label so you can return the pants?
I do not have the pants just yet. I am trying to get a refund on the order before they ship
Oh my goodness. I am so sorry I misunderstood. When you said you didn't like them I thought you had them. Please forgive my mistake. Do you have the shipping status?
It says that it has not shipped yet, so I was trying to squeeze in and cancel before it shipped. sorry about the confusion!
Perfect. If it has not shipped yet, this will not be a problem. One moment while I update this new information. Joseph, how would you like your refund?

I can credit your account, send you a gift card or a paper check or a direct refund to a credit card on file.
credit my account is fine
Perfect, let me do that for you right now.
Thank you!
Can I get your account ID so I can double check we have a card on file?
jbanter7?
And lastly, what was the cost of the pants so I can credit you?
$54
I have put the $54 back on your credit card on file. Is there anything else I can help you with today?
nope that will be all
Thanks, you have a great day Joseph!