Hello, how may I help you?
I'd like to check the status of my account, I think my subscription was removed.
Okay, can I have your full name please?
Albert Sanders
Thank you. How exactly did you find out about this issue?
I heard something on the news about it
I've checked the system and everything in your account looks fine. You must have misheard something on the news, your subscription is intact and you have no extra fees on it.
Oh, sorry about that, thanks so much
Not a problem at all, I'm glad that everything is just fine. Is there anything else you need today?
No, thanks
Okay, have a great day!