Hello. How may I help you?
I forgot my password.  Can you give it to me? Hello?
Yes What's your full name?
Sanya Afzal
What's your username?
sa391056
I can't get your old password, but I can get you a new password. I will need either your PIN, or the answer to your security question.
My pin is 605326
Your new password is qdfclpcdyus Can I help with anything else?
That's all, thanks.
Excellent. I hope you have a great day