Hello, thank you for contacting us today. How can I help you?
Hi there, I just moved and I wanted to manage my shipping details.  Can you help me with that or tell me what I need to do? I also ordered the wrong item. By accident of course.
Sure thing. I'll see what I can do to help
Thank you. :)
Could oyu provide me with your Fill name or account ID so I can pull up your account?
Sure.  My name is Albert Sanders.  My account ID is AQEDURTA7K.
Thank you Albert. I'll also need your Username Email and Order ID in order to validate the purchase, could oyu provide me with those please?
My username is albertsanders063, and my order ID is 4607297950.
and how about your email address?
My e-mail address is albertsanders063@email.com
Great! everything looks good. What Item would oyu like to change in your order?
The Calvin Klein jacket.  I ordered that by mistake.
Alright, and what are we switching it to?
The Hilfiger boots in my cart but unordered, if that's okay.  They're the same price.
That works out perfectly, let me make that change for you Albert
Thank you. :)
Alright, you're all set. Was there anything else I could help you with today?
No that was all, thank you so much for your help, I really appreciate it. :)
No problem! Thank you for shopping with us. Have a great day!