Hello! How can I help you today?
I order the wrong item and need to see if I can change my shipment
Sure, so you want to remove it from your order?
Yes.  I accidently ordered the tall boots and wanted the short ones
No problem. I can help you with that. To start can I have your full name or account ID please
Crystal Minh
Thank you Crystal. Do you by chance know your shipping status? Is it Order received, in transit, out for delivery, or delivered?
in transit
Can I have your username, email address and order id please
crystalm462 crystalm462@email.com order ID 9437544879
Thank you Crystal.

I was able to remove the item for you.
Are you able to add the short boots?
And your order is now updated. yes I was able to swap them out.
sweet thank you!
Is there anything else I can help you with today? You're welcome!
no that is all
I hope you have a great day.