Hi, how can I help you?
HI! I just got my bill in the mail and I have been charged twice for something I brought
ok, sorry about that I'd be happy to help
Thank you
was this your subscription bill you were charged twice for or another purchase?
Something I brought is on my bill twice
ok, may I have your name please?
Crystal Minh
thank you, may I have your account ID and order ID please Ms Minh
Account ID: ITIHQWWENL Order ID: 4644038695
OK, good news, the bill you were emailed was incorrect - don't worry you will only be charged for one item. was there anything else I can help you with?
That is great! Thank you. Nothing else
ok, have a great day!