Hi.  How can I help you?
Well, I wanted to see my shopping history online. I was trying to be smart about using accounts online and set up two-factor authentication, but then I lost my phone. Now I can't get in.
OK Can you 5ell me your name, your email address, and your PIN number?
I'm David Williams. I don't remember what email I used for this account, but my PIN is 106797.
I will send a reset code to the email address that's on file with your account
Sounds good! I only have a few, so I'll check them all.
Great! Is there anything else I can do for you today?
That's all I needed, thanks!
Ok, I'll end this chat now