Good afternoon, how can I help you today?
Hi.....I have a problem I hope you can help me with. My credit card keeps being declined.
I can certainly help you with this. Can I get your full name or account ID?
My name is Sanya Afzal but I can't seem to find my account id. Is my name enough or some other info would do?
Thanks Sanya, I can pull up your account with your name. So you are trying to place an order and your credit card is getting rejected?
That is it and I don't understand
No problem, there are a few things we can try to do to fix this! Can you try entering your credit card information again?
I will try again...give me a minute I have done it but my amex is declined again
No problem, there are a few more things we can try. Can you log out of your account and then log back in?
I will do that immediately I am back in
Enter your credit card information again and see if that works.
It went through! You worked magic!!! Thank you so much
Great! So glad it went through. Is there anything else I can help you with today?
Nothing...I will enjoy my tshirt because of you!
I'm sure you will love your shirt. Enjoy the rest of you day, it was a pleasure chatting with you.