Hello, thanks for contacting us. What can I help you with today?
hi, i was trying to use a promo code but it says it is invalid when i know it isn't
No problem I'm sure I can help with that. Can I have your first and last name please?
Chloe Zhang
Thank you, do you happen to know when the promo code was issued? They typically expire 7 days after they were issued so that may be why it's coming back invalid.
8 days ago
That's likely why but just to be sure I'll check our system.
ok thank you
Alright our system says that it should actually still be active. Let me issue you a new code to bypass this one not working.

Alright here is your new code. DDNYO Was there anything else I could help you with today?
nope thats it
Thanks for shopping with is Chloe, I hope you have a great day!