Hi! How can I help you today?
I am checking on the status of my refund
Ok, one moment please.
I have the order number if you need it. By the way, who am I talking to?
Yes please, as well as your full name or account ID.
Rodriguez Domingo, order Id : 4595494854
I am an employee here at acmecorp thank you, one moment
And you go by the name of.... I like to know who I am talking to.
I am rodger!
Interesting spelling.  Most times I have seen the name spelled as Roger.
Haha yes, I have been told that before.
For short i go by Rod. So the information is right at your fingertips?
Well not quite, I'm going to need your username and email address.
email address : rd768115@email.com, user name rd768115. Don't sell that to anyone.
thank you! haha, I promise you I won't Rod.
And the verdict is ..... about my refund that is.
I am pulling it up, one moment
That sounds ominous.  You believe me don't you?
Yes sir, I do
Don't rush. I am semi-retired, so I have time.
Thank you, it wont be too much longer!
Boy,that is a relief.  I didn't see agent typing for a minute. I thought you forgot about me.
No no, we never forget about our customers.
Another ominous sign in green. Purchase validation. I forget things, because I am over 60.  Are you?
I'm not quite there yet, but retiring does sound pretty nice if to be honest with you. Ok, I have validated the purchase. Your refund is currently "In-progress" at the moment the payment method was over the phone.
In progress?  That is interesting. Does it say when I will get it?
Unfortunately no, but if you want me to escalate it I can notify the internal team.
No, I think I can wait.  I am pretty healthy and don't plan to die soon.
Great! Glad to hear that. Is there anything else I can help you with today, Rod?
No, thanks for the help.
Thanks for contacting acmecorp, have a good day sir!