Hello, how can I help you today?
yes I filed a refund earlier, but would like to add another item
Happy to help, may I have your full name please?
Sure, it's Sanya Afzal
thanks, Sanya. Can you tell me the reason for the new refund?
the shirt came with a hole in it
got it. To verify your purchase, can I have your username, email address and order id please?
If possible I would like to add this to my current refund request, though I don't know the state of that one oops, lemme get you that info username is sanyaa32, email is sanyaa32@email.com and Order ID:is 0316000722
Which brand and type of item you want to return?
A Tommy Hilfiger shirt for $94
How much is your old refund?
$100 originally
A total amount of $194 refund has been updated.
Awesome!
Great, is there anything else that I can help you with?
No, that's is everything. thank you.
Have a nice day!