AcmeBrands, how may I help you?
Hello , I can't seem to access my account because I lost the phone I use for the authentication
Let me help you with that. Could I have your full name or account id?
My full name is David Williams
Could I have your email address?
I do not have an email address
That is okay Do you have a pin or do you want to answer the security question?
I would like to answer the security question
What is your mother's maiden name?
Martinez
Thank you I will send the reset code to access your account to the email address on file. To be safe please follow best practices for security.
Thank you very much
Can I help you with anything else?
That is all, thank you.
Have a good day.