Thank you for being an AcmeBrands customer! How may I help you?
Hello, my package never arrived. I have been waiting for 9 days.
That is a problem! Let's see what happened. May I have your full name?
Yes, it's Joyce Wu.
May I also have your username, email address, and order ID?
joycewu5 joycewu5@email.com 6817623927
Thank you. Usually it only takes a couple of days for your package to arrive. But since it has been 9 days, we will ship you a new item.
Thanks.
May I have your full address?
1112 Brushwick Dr  Baltimore, MI 34114 I appreciate it.
What was the item you ordered?
Michael Kors jeans Michael Kors jacket And a Guess jacket Yes.
Okay. All of those items will be shipped out soon. Is there anything else I can help you with?
Thanks for your help.  And no, that's all.
You're welcome! Have a wonderful day.