Thank you for contacting Acme.  How may I help you today?
Yes i never received my package and would like to check the shipping status, please
Oh, I'm sorry to hear that.  Let me see what I can find out for you
ok
May I ask your full name, username, email, and your order ID
sure, its Norman Bouchard, usernamenb192586. email is  nb192586@email.com and the order id is  8248333284
And how long have you been waiting on this shipment?
9 long days
Oh, I'm very sorry to hear that.  Since it's been so long, I can send a replacement order to you at no additional charge.  It appears that the package must have been lost, or maybe even stolen from a mailbox
okay, thank you
Just to make sure, may I ask you again for your shipping address?
9833 2nd Ave  Raleigh, CA 17705
and for the brand name and product that you had ordered (for example "Guess Jeans")
Calvin Klein Shirts
Okay, I'll get that shipped out to you right away.
great, thank you
We're very sorry that you had to wait so long, but is there anything else I can help you with today?
No that will be all
Glad I could help.  Have a great day