Thanks for contacting AcmeBrands! What can I do for you?
I never bought this product. I still got a order in my email.
I'm sorry for the inconvenience. I'll take a look for you! Can you please send me your full name, so that I can pull up your account?
Joyce Wu
Thank you, Joyce. While I do that, can you please also send me your username, email address, and order ID, so that I can validate your purchase?
Username: jw319306,  jw319306@email.com and order id is 8017375535
Got it, thanks! Let me check what's going on here.

What is your membership level?
bronze
Unfortunately, it looks like this was not a company error in this case, so we are unable to fix it for those who are not gold members. I'm very sorry for the inconvenience.
ok
Once you receive it, please contact us, and we will see if we can get it returned for you for a refund. For now, though, can I help you with anything else?
no, goodbye.
Have a good day!