Hello, what can I help you with today?
It looks like i was given and charged for a premium subscription, but I don't want it.  can you refund the fee for me? i didn't sign up for it
Let me check on that for you, can I please have your name?
Alessandro Phoenix
Thank you, can I also have your account ID and order ID number
I don't have either
No problem, how did you hear that you were charged for the subscription?
I got an email
I apologize, it looks like that was our mistake! How much was the charge for?
40 thanks!
Ok, I have refunded that amount for you. Is there anything else I can help you with today?
nope, that covers it! thanks!
You're welcome!