Hi
Hi, thanks for contacting Acme customer support. How can I help you today?
I want to return an item because it has a stain
Let's dig into that. Can I get your full name?
Joyce Wu
Ms. Wu can I also ask for your Username, email address and Order Id so that I can bring up your order?
Username: jwu06321 Email Address: jwu06321@email.com Order ID: 5622088726
Also, what is your membership level, Ms. Wu?
Member Level: Bronze
What was the date of the purchase on that item?
2020-03-03
Great, we have a 90 return window for you so I'm going to process that return right now.
thank you
I'll need your mailing address so that I can issue you a shipping label.
8276 Lexington Ave  San Mateo, WA 97424
How would you like to ship us the return. Via mail, in store or at a drop center?
mail would be fine
no problem. That's it. You are all set to return the item with your shipping label.
thank you
Is there anything else that I can help you with today?
no, that is all
Thanks for shopping with Acme. Have an awesome day!