Hello, this is Stephanie from ACME. How may I assist you today?
Hello, I was checking on the order than I received, because I got an email stating I would get another item
Okay, let me look into this. May I get your full name and account ID?
My name is David Williams My account id is YEZAZCLU0F
What is your order ID?
It is 1273355181
All right. Now I need your username and email.
My email address is davidwilliams185@email.com and my username is davidwilliams185
Just to make sure I have this right, you received an email stating that you are to receive the wrong item? Or is it an extra item?
It seems to be the wrong item
Okay.
I was expecting a pair of Guess boots
Okay, it looks like there was an error with your order. I will change it right now. I'm so sorry for this mistake.
Ahh okay Thanks for looking into it
All right. I've changed the item to the pair of Guess boots you originally ordered. Once again, we are sorry about this error.
Thank you for fixing that
Is there anything else I can do for you?
I will send the other item back I appreciate your help That is all for today
Have a great day! Thank you for being a ACME customer.