Hi, how can I help you?
Hello. I just signed up for the premium subscription but i recently lost my job and i can't pay the fee right now.
oh, I am so sorry to hear that. I can definitely help give you an extension. Can I start by getting your name please?
sure, it's Joyce Wu
thank you, and you account ID and order ID please?
yes, my account id is RJB4T5HLLA and my order id is 0249016787
thanks, any your membership level?
it's guest
ok, unfortunately I cannot give you an extension on that due to your membership level
oh ok. thanks anyway
do you need any other assistance today?
no that's it, thanks.
no problem, stay healthy and good luck finding a new job!