Hello and thanks for contacting AcmeBrands. How can I assist you today? Are you there?
Hi how are you? I have a question regarding my subscription
I'm great and I'm happy to help you with your subscriptoin. I can I have your name?
Sure, it is Rodriguez Domingo Do you need my account ID?
Nice to meet you Mr. Domingo. If you have it available, yes.
Ok, it is O5BO6PGPZO
Thank you. What's your question regarding your subscription?
I know that my subscription needs to be renewed soon and I really like the benefits Unfortunately my boss have cut my hours due to the coronavirus I want to keep my membership but can't afford it right now. Can i get an extension to pay for it?
I'm sorry to hear that. So many people are being effected by the virus. Give me one moment to pull up your account.
ok thanks so much
Do you have your order ID?
yeah hold on. I think I have it 3603669182
Thanks.

Are you one of our Gold members?
Yes I am
Great! As one of our valued Gold members, we're able to give you an extension on your membership. I'll be happy to process that for you.
ok that's great! thank you so much
Is there anything else that I can help you with?
no that's it. Can I ask how much longer I have now?
I've extended your membership for one month. If your situation doesn't improve, please feel free to contact us again.
ok thanks again! what's your name?
You're welcome. My name is Sher. Can I help you with anything else?
No that's it. Thank you so much Sher!
You're welcome! I hope you have a great day! Good-bye.