Hello. How may I assist you today?
I am trying to find my order status, but can't logon because I can't remember my password.
Can I have your full name please?
Sanya Afzal
Can I have your username, if you know it?

If you don't know it I can help with that. But, I need the username to help you :)
Username: sanyaafzal665 Sorry, I didn;t see it at first!
No problem! I won't be able to get your password, but I can make you a new one. I will need either your PIN or the answer to your security question.
Okay, that works! Security Answer: Alexander
9pcjsgsvs3d is your new password.
Thank you!
Can I help with anything else? You're welcome!
That is all.
Have a great day :)