Hi, thank you for contacting AcmeBrands, how may I help you today? hello, are you still there?
Hi sorry I want to make my shipping faster
Ok, it sounds like you have a shipping issue To get started, can I please get your full name or account ID?
sure my name is Albert Sanders
Hi Albert, can you please tell me more about your issue?
so yeah I ordered this jeans and I'm wondering if I can have it delivered faster
hmm, ok, let me take a look Are you trying to change the time of day it is delivered? Or maybe upgrade to overnight shipping?
yeah if I can upgrade so that ships faster that'd be great
Ok, to start, I will need to verify your identity can i get your Account ID and Order ID?
my account id: UXFN6Q7PVF order id: 0508197095
Great, your identity has been verified Next, can you please tell me your shipping status? Has the item shipped yet?
yes I think it's in transit
Ok, that's a little more difficult

Can I please get your member level?
it's gold
Ok, since your item is in transit, i may be hard to reach However, since you are a gold member, I will do everything I can to make this happen

Since you want to upgrade to overnight shipping, that means you want it by tomorrow Let me update your order for you
that's correct
Ok, we hope to be able to get this to you as soon as possible Since you are a Gold Member, there are no extra associated fees for the expedited shipping Is there anything else I can help you with?
awesome so it's done?
yes, to the best of our ability
I'll get the order tomorrow?
if the item is already in transit, then it is likely to go through tomorrow already
I see thanks!
is there anything else you need today?
no that's all. Thanks a lot!
have a wonderful day!