Hello, how may I help you?
I need to check an order status
Let me help you with that. What would you like to know about your order?
I just need to know the status
The shipping status? Or is there something wrong with the order quantity or the delivery time?
the shipping status or estimated shipping date if it hasn't been completed
Let me help you with that. Could I have your full name or account id?
David Williams
Could I have your account id and order id to verify your identity?
I don't have my account id thats why I can't look it up
One moment please. Did you get an email about your order with the wrong shipping information?
I did but I have lost my phone so I can't see the email or complete the 2 factor authentication on my account
One moment please while I try to pull up the information to help you. Could I have your email address to reset you account?
david.williams@gmail.com
The reset will be sent to to email on the account.
ok but I can't access my email can I just get the ship date?
Here is a link for security best practices/

I am unable to verify the account without the account id.
ok
Can I help you with anything else?
no
I apologize for being unable to help you at this time.
its ok
Have a good day.