Hello How can I help you?
Yes i just received a notification  email and i would like to check the status of my shipped item
I will be glad to help you with that. Could I have your full name or account id?
Chloe Zhang
Let me pull up your order
ok
Could I have your account id and order id
MY order number is 1490867192
Thank you Ok what would you like to know about your order?
The email is saying i ordered something i  haven't order anything. I'm just trying to figure out whats going on
Ok There is an order, would you like me to cancel the order?
yes please
Ok Did the email say the shipping status? If it had already been shipped?
it says it has already been delivered but i didn't place and order nor received anything
Sometimes it will say delivered even though it has not been delivered yet. You are going to have to wait a few days, then when the package has arrived contact us to start the return proccess.
okay thank you
Could you tell me your membership level?
Guest
Ok, thank you Is there anything else I can help you with?
no
Have a good day.