Hello, how may I help you today?
My cart isn't updating.  I'm trying to add something to it but anytime I do, it just still looks empty like I didn't put anything in there.
I apologize for the issue you are having with your shopping cart.
It's okay I know it's not your fault.
Can you please try refreshing the web page and adding the item again?
Okay, one moment and I'll try that. This is frustrating.  That didn't work.
Can you please try logging out of your account and logging back in? I am sorry for the inconvenience.
It's okay.  I'll try that now.  One sec please. Okay I don't know what happened.  I tried that and put the jacket in the cart and now it's there so that somehow worked.  You're a lifesaver!
Awesome. I am glad it's working for you now. Is there anything else I can help you with today?
No that was all I needed.  Thank you so much!
Thank you. Have a great day!