Hello, how may I help you today?
Hello.  I need to return an item.
Sure, no problem. Can I please have your full name, account ID, and order ID?
Crystal Minh I don't have my account id but order number is7005299571
Do you have your username and email address?
Email Address: crystalm516@email.com  Username: crystalm516
Thank you.

May I ask the reason for your return?
They don't fit :(
wrong size?
Yes
Can you please tell me your membership level?
Silver
Can you please tell me the date of purchase?
2020-01-06
Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you?
8723 Brushwick Dr  Jacksonville, CA 95517
Thank you. One moment please.

Would you like to return your order by mail, in store, or at a drop off center?
By mail please
No problem.

Your return process has been started. Please mail your order at your earliest convenience.
Great thank you.  That's all I need today
You are welcome. Thank you. Have a great day!