Hello, thank you for contacting us. What can I do for you today?
Hi there, I placed an order for a shirt the other day, but I recently received an e-mail from you guys saying it was a different brand. In my order. So I'm just trying to figure out what is going on.
No problem, I should be able to help with that. Can I have your first and last name please?
I'd like to find out what the status is on my shipment. Sure, my name is Crystal Minh
Alright so we're checking on shipment status and confirming the correct item?
Yeah, I'm at work right now and I got an e-mail from you guys saying it's been delivered. But the item it's showing in the e-mail is different than what I ordered. Can you confirm that the item delivered is actually the correct one?
That;s an interesting issue. I can check on our end to see if the item matches what you requested but since it has already been delivered it would need to be returned.
If it doesn't match?
If it doesn't match yes. Can I have your Email address and order ID so I can look up the order please?
Yeah, that wouldn't be a problem, because I'd need to return it anyways to get the right one Sure, one second  cm208290@email.com Order ID is 1594526837
thanks so much  and 2 last things,  your username and Account ID.
cm208290 Q4BICUHSYF
alright now I'm checkign on the purchase.
ok
Ok and what item was it supposed to be?
A Calvin Klein shirt
Unfortunately it looks like they did send the wrong item. Lets getting a shipping label ready for you so it can be returned asap.
Ok :(
How long ago was the purchase date? just to add it to our records.
August 17 of last year
Hmm, that is outside of most of our return limits. What is your membership level by chance. We might still be able to make a return possible.
Silver
Do you still have the receipt?
Yeah, I think so
Alright as long as you still have the receipt or the item is in its original packaging we can go ahead with a return.
Ok
I'll need your Address, city, state and zip code so I can make the shipping label.
6350 Lexington Ave San Mateo, TX 51045
And would you like to send the item back by mail, in store or at a drop off center?
I'll take it to the local store here
Alright, Everything should be set, Is there anything else I can help you with today?
Nope, that was it. Thanks.
Not a problem, you should recieve and email with the shipping label shortly.
Ok, thanks again
I hope you have a great day!