Thank you for contacting Acme Brands! How can I help you?
I cannot access my account because i have lost my phone i use for the two factor authentication
I'm sorry to hear that, but I can help you get back into your account. Can I please have your name or account ID?
Joyce Wu
I'll need to send you a special code to reset your login. What is your email address?
jwu97948@email.com
You should receive the email short with the code and a link to use for the reset. We encourage you to use the best security practices for your account. I'll send you a link for that as well.
Okay, thank you
You're welcome. Is there anything else I can help you with today?
That is everything
Great, enjoy the rest of your day!