Hello. Can I help you with anything today?
Hi. I've been trying to log in to my account all day, but I forgot my password
Oh I hate when that happens. Lets see if we can sort you out. Do you have your Account ID and full name please?
crystalminh615, Crystal Minh
Thanks Crystal. let me get you pulled up here.
How can I reset my password?
Can I have your email address associated with the account please? I will get you all sorted out. Do you know the email address so I can send you a reset link?
I don't know it But I know my security answer
What is your Mother's maiden name?
Alexander
Thank you very much. I am unable to tell you your current password but can generate a new for you.
Thank you
Crystal your new password is erq97wpkvgf Let me know if there is anything else I can help you with?
No, that's all
Great. Have a nice day.