Hey my name is Donny. How can I help you today?
Hey Donny, my name is Rodriguez Domingo. I'm trying to figure out how to get into my account because I lost my phone. And I have the 2FA setup
okay Rodriguez I will just have to get some info from you to confirm your account one moment please
Okay, let me know what you need I gotta get into my account to check my shopping history
Just looks like I'm going to need your email so that we can send you a link to access your account
Okay Hmm, I don't have that information in front of me. Can you use something else?
If you don't have the email I can bypass this if you have your pin
Okay I have that 397504
perfect. one moment while I enter that info please
Alright great
You should receive an email to instruct you on how to access your account.
Okay, that's terrific. Thank you.
No problem. Is there anything else I could do for you today, Rodriguez?
That's it, thanks very much Donny. It It's been a pleasure*
Great! I appreciate the kind words and hope you have a wonderful day. Stay safe my friend!
You too, thanks again!
Thank you!