Thank you for contacting Acme.  How may I help you today?
Hi there. I purchased a pair of jeans for a friend's birthday, but I need to return them because they are the wrong size.
Okay, I should be able to help you with that may I ask your full name and, to verify your account details, your username, email address and the Order ID?
Sure. My full name is Crystal Minh and my username is cm748362. The email address on file should be cm748362@email.com and the order ID is 4997271052
okay, we should be able to process a return for you.  May I ask your membership level?
Sure thing. I have a silver membership.
Excellent.  So for a valued member such as yourself, you can return any item that was purchased in the last 6 months, or at any time if you still have a receipt or the original packaging
Ok perfect. I do still have the receipt for the item
That's good.  Would you like to return your item in store, at a drop-off center, or would you prefer that I send you a shipping label so that you can send the package back to us?
It would probably be most convenient if you could send me a shipping label
Okay.  May I just confirm your address, and then I'll send that right out
Yes. My address is 1593 Lincoln Ave  San Mateo, NY 15562
Okay, you should be all set for now.  Is there anything else I could help with while we're here?
No that's everything! I appreciate your help
I'm glad I could help.  Have a great day, Ms Minh