Hello, how can I help you today?
Hi, I think the delivery time on my order is wrong and I need to change it.
Okay, let me check that for you. Could I get your name or account ID?
Albert Sanders
Would you like to do something like change this delivery from morning to evening?
Yes, that would work fine.
Please let me have your account ID and order ID Mr. Sanders.
HTTI1DBUMS, 9482718174
Thank you.

I have successfully changed your delivery time Mr. Sanders. Can I assist with anything else today?