Hello, how are you doing today?
I could be better.  It seems I was charged for an order I never placed.
I'm sorry, let me look into that for you! What is your name?
David Williams
Thank you, can I also please have your username, email address, and order ID?
dwilliams898 dwilliams898@email.com Order ID: 2257571553
What is your membership level David?
Gold
Thank you for being a loyal shopper! Let me get that amount refunded for you.

That charge should be refunded for you now. Is there anything else I can help you with today?
Thank you No that is all.
You're welcome, have a good day!