hello, how can i help you
Hi there, what happens if i'm late on a subcription payment? I want to purchase an item, but I'm late on paying for my silver membership status I'm a little short on money, but I need a dress to wear to my cousin's wedding. I will pay for the subscription with my next paycheck
Do you want to delay payment?
that would be amazing
Okay can I get your name please
Albert Sanders
Okay i found your account, I now need to verify your identity Can I get your account id and order id
I don't know my account number
Do you have the order id?
no, I don't have that either Do you want my address?
I can only use those things to verify your identity.  I can and offer an extension on payment. I can however give you the information you will need when you are ready to make the payment about what will happen with a late payment.
Okay great, thank you
If you are gold or silver, You will have 5 days per month without any late fee. However if you fit within the other 2 membership levels there will be an extra 2 $ each day you are late.

Do you need anything else?
that's all, thanks again
Have a great day