Good morning, how can I help you today?
Hi, I want to buy some things but when I add them to the shopping cart, the cart doesn't get updated.
That is so frustrating when that happens. There are a few things we can try to fix it. May I ask who I am speaking with today?
I'm Albert Sanders My username is asanders559
Thanks Albert. And the only problem you are having is the cart is not updating for you?
Yes
To start can you log out of your account and log back in and see if that helps?
Okay, just logged out and back. It still doesn't work.
Another thing to try is just to refresh the page.
Refreshing the page didn't work either.
Can you double check that the item you are trying to enter in to the cart is not listed as Out of Stock?
Whoops, I forgot to check that. It looks like the Guess Jeans are out of stock. Sorry about that!
No problem, we get new stock all the time so I would just check back in a few days. Is there anything else I can help you with today?
No, that was all. Thank you
Thanks, you have a good day Albert!