Hello, what can I do for you today?
I'm having a problem with my account
What seems to be the problem?
It looks like the premium subscription was added to my account, but I didn't do that.
Okay, can I have your full name?
Crystal Minh
And how did you find out about this error?
I got a notice about it, but I didn't want it.
Was this an email or something else?
I heard some news about it
Ahh okay. Thank you!

Let me check the system about this issue you're having
ok
Okay, it looks like it was added mistakenly and I'll gladly help you remove it.

Okay it's been removed from your account. And I can offer you a refund of the $40 that you've been charged
That would be great
There you go, everything is done. Is there anything else I can help you with today?
No, thanks for your help
Okay, then have a nice day!