Good afternoon, how can I help you?
yes i just received an email saying that my premium subscription has been removed
Possibly given the due date, what do you want to solve or know? Or do you think it was removed without justification?
i dont see why its been removed when it doesn't expire until the end of next year
Ok I understand, let's see how to solve your doubt would you give me your full name or account ID
My name is Norman and my account id is EF453R546
How did Mr. Norman receive this notice? oh sorry
I received this notice though email
Sorry I didn't see that you had already specified
its okay
Ok let me check the system
ok
Ok it was definitely a mistake on our part let me fix it
okay, thank you
With this your service should already be restored Could you check that everything is in order
thank you, yes its back up now
perfect I'm glad i could help you Need anything else Mr. Norman?
that will do it
ok, have a nice day