Hello Im David Williams
Hello, how can I help you?
So I got charged twice for my subscription and would like a refund I want to keep using the service but getting charged 2 times for it is unfair.
Let me check on that for you. I am sorry to hear about your issues. Can I get your account ID and order ID please David?
Account ID: VFWDWCFKL4 Order ID: 6268263375 thats ok I get it mistakes happen
What is your membership level?
Im a Gold member
I will get that refunded immediately for you, thank you for your loyalty. How much were you overcharged?
I got charged $40 thanks a lot this problem had me worried
I have just issued you a refund for the double billing incident. I will also write up a report to our IT team and let them know of the issue
Thanks a lot yeah it will be great if you let them know Its always good to improve and correct those mistakes
Thank you for letting us know. I have notified the team. Anything else I can help you with?
that would be it
Have a great day