Hello, how may I help you?
Hi. I want to return these boots I ordered because they are the wrong size.
Okay, can I have your name please?
My name is Joyce WU.
Thank you, I will need your username, email, and order ID.
Email Address: jw485507@email.com Username: jw485507 Order ID: 8696484850
Thank you, what membership level are you?
I am a Silver member.
Great, was it purchased in the last 6 months? If not, do you have a receipt or the original packaging?
Yes. I just made the purchase on March 22nd.
Okay, great. I'll need your full address for the return shipping label.
Sure. My address is 1343 Brushwick Dr  Newark, NY 13168
How would you like to process the return? By mail, in store, or drop off center?
By mail would be great with the whole social distancing thing going on.
Smart choice!

All done, is there anything else you need today?
That was it. THank you for your help today!
You're welcome, have a great day.