Hello, how can I help you today?
Hi! I lost my phone yesterday and I need help getting into my account because of the two factor thingy
Okay, let me see what I can do to help you. Can I have your full name please?
David Williams
And do you have access to your email, and what is it?
dw182864@email.com
Okay, I've sent the reset code to your email. I'm also going to send an email about safety practices just for future reference
great! thank you
Is there anything else I can do for you today?
no thanks
Then have a wonderful day Mr. Williams.