Hello, how can I help you today?
Hi, I cannot access my account because I lost my phone that I use for 2 factor authentication.  Can you help me with that?
Yes I can! Can I have your full name?
Joyce Wu
And your email, so I can send you a reset code?
joycewu7@email.com
Okay, so the email has been sent. I'm also going to send you some information on best security practices
can I turn off the two factor until I get a new phone or find my old one?
Just so you know the best ways to be safe All that will be outlined in the reset process once you go through the email.
Okay great.  Thanks for your help and the extra info.  I really appreciate it.  Have a good day.
No worries. Is there anything else I can do for you?
No, i think that will be all.
Then have a nice day!