Hi! Thank you for contacting Acme. How may I help you?
Hi, i'm trying to make a purchase but my credit card keeps getting rejected. There's plenty of money in my account. I don't know why this keeps happening.
I am so sorry this is happening.  Let me look into it for you Can I have your full name/
yes, it's David Williams.
Thank you! I have pull up your account and now I just need to verify a few things. Can you also provide me with the account ID and order ID
Ok, i don't have either of those
That is ok. Can you try and reenter you credit card information and see if that fixes the problem
yes, give me a second ok that didn't work, anything else I can try?
Yes, please try and log out of your account and back in.  Hopefully that fixes this error
ok i will try
Thank you! Let me know if that works
I think that did the trick! it appears to have accepted my card.
Great! I think it was just a glitch in the system.  Is there anything else I can assist with today?
Nope, that's it, thanks !
Have a great afternoon