Hello! How can I help you today?
Hello I have ordered three items and would like to check the status of shipping.
Sure give me one second Did you get an email that something was wrong?
Yes the payment did not go through
Ok.
so the order may be delayed
Can I have your full name or account ID please
DVKRPYYWUR my account id
Now can I have your full name and order ID please
7577765947 order id Joseph Banter
Ok. I have your account pulled up Has the item shipped yet?
Yes it is but since the payment did not go through I am not sure what is the status
Ok. Lets update your payment information Can I have your payment information please
I would like to do it online myself instead of giving it now is that okay
You won't be able to do that since it's in transit. That would only apply to your next order.
ok tell me what information you need
Your credit card number please
00000000000000
Perfect. Your order has been updated. Is there anything else I can help you with today?
I think I am good as of now. Thank you for your help.
You're welcome! Have a great day.