Hi, there.  How may I help you?
Hi. My wife says that we need to check the status of our account.  She thinks we are missing about $40 worth of credits
Okay, I can help you with that.
the premium subscription
Did you receive an email that told you this?
No.  I think it was from a subscription refund? she wasn't that clear
That's okay.  I'll try to get to the bottom of this.  May I have your name or wife's name?
Albert Sanders thanks, I told her to contact you but she made me do it. lol she's the boss
Yes, sir.  We women know how to get it done!
lol
Okay, so the system tells me that the credit missing was for a previous purchase.  Does that sound right to you?
yes thanks, i think you broke the case
Ha!  I'm like Sherlock Holmes.  The credit missing was $40, correct?
yes, that's right!
Okay, I'm sending you a promo code worth $40:  47BA5
thanks! my wife will be so happy with me
Yay!  Happy wife, happy life.  May I help you with anything else?
you got it! that should do it, thanks again
Have a great day!