Hi! How may I help?
I wanna know the state of my refund
Sure! May I have your full name, username, account and order ID to verify?
Joyce Wu Order ID: 5829087566 no account id
That's fine, may I have an email instead? I also could use a username, if possible.
jw317049
Thank you, do you have an email?
jw317049@email.com
Thank you! Your refund is online and in progress, it will be returned to your original payment method sometime this week. If not, please contact us.
thanks
Anything else you need help with?
no
Have a great day!