Hello. How can I assist you today?
I was double charged for a recent purchase. I need to get the second charge credited back
Let me look into that. What's your full name?
Crystal Minh
Just to clarify, you were charged twice for a purchase of clothing/shoes, and not your membership subscription. Is that correct?
Yes. It was for a jacket I purchased.
Okay. Can I have your account and order IDs?
Account ID: SCBEOJ4YMU Order ID: 6905918275
I've located your account. Just a moment pleae.
ok
What is your membership level please?
bronze
Thank you. I've looked into it, and it appears we have made a mistake in our email communication. What is the shipping status of the item?
it does not show me a status
Okay, in order to proceed with a refund, we will have to wait until the item arrives. To see if you receive one, or two. I can initiate a refund, but it will be pending until the item is shipped.
Is your system showing I ordered one or two?
It is showing one.
does it show that the charge was made twice?
No, not that I can see. Are you basing the double charge based on the email confirmation, or based on how much you owe on your account?
it is based on my account information
Okay, I will go ahead and refund your account then.
OK thank you!
We can use the honor system, and if you end up receiving two please send the other one back! How much was the jacket?
Of course! I definitely don't need 2 jackets. The charge is $79 thank you very much
You're welcome. Is there anything else I can help with?
no thanks. I appreciate your help
Have a great day!