Hi, how can I help you?
Good Afterboon   In reviewing my order information I feel the shipping cost is too high,  Can you please take a look?
Sure, happy to help with this. Can I start with your name please?
David Williams
Thank you. And has the order been placed yet?
yes  It states it is out for delivery
Got it. Can I please have your username, email, and order ID?
username is davidw48 email is davidw48@email.com and order id is 4VZ9XQJI8K sorry' incorrect order id 5VZ9XQJI8K
Hm, that order ID isn't working either Can you double check your order ID?
sorry, i gave you account id Order ID: 0181074734
Ah I see! No worries

Great.

Since the order is already out for delivery, I can go ahead and refund the shipping cost for you.
that would be awesome
The shipping cost of $8 has been refunded.
thank you very much for your time
Is there anything else I can do? Great, have a great day!