Hello
Hi! How can I help you today?
I ordered a Guess Jacket, but I'd like to get a refund and I'm hoping to do so before the item ships.
Ok, one moment please Can I please have your full name or account ID?
David Williams I have the Order ID if you need it.
Yes, please, I need the Order ID, username, and your email address.
Order ID is 2602809619 Username dw334919 Email dw334919@email.com
Thank you! What is your reason for wanting a refund today?
I changed my mind. Sorry, there wasn't as much money in my account as I thought there was. Has the item shipped yet?
Ah, no problem, yes the order has shipped.
Okay, I can just return it then?
I am going to initiate a refund, and when the shipment arrives you can just return it to us. Which refund method is best for you, prepaid gift card, value in your account, a check, or a direct  refund to your credit card?
A direct refund to my credit card, please
Ok, great. One moment please How much was the item?
$79
Ok, and what is the credit card number?
The one ending in 6568
A refund has been initiated, is there anything else I can do for you today?
No, thank you so much. You've been great! Have a wonderful day!
Thank you, if you need anything else do not hesitate to contact. Have a good day aswell!