Hi, this is Acme Support. How can I help you?
Yes, I want to check my order status online.  However, I have lost the phone I used for the two-factor authentication.  So I can't access it.
Okay, to do that I will send a code to your email address. I will need your full name or account ID, and then your email address.
My name is Rodriguez Domingo.  I don't have my account ID,  but my email is rdomingo182 rdomingo182@email.com
Alright, so an email with a code to get you back into your account has been sent, along with a link on our best practices for account safety.
Ok, thank you for your time.
No problem at all, was there anything else I could help you with?
No, thanks
Have a great day!