Hi, there!  How can I help you?
Hi. My account uses two factor authentication. But all that stuff is on a phone I had and I lost it. Can you help me log into my account without it?
Yes, I can help you.  May I have your full name or account ID?
Sure. My name is Chloe Zhang.
Do you remember your username and/or password?
No, I don't have those,  just a pin number.
May I have that please?
567600.
I am going to send you the reset code to email address we have on file.
Okay, great, I'll check that when I get to my computer at home. I can just log in using what you send me?
Yes.  I am also going to send you a link about Best Security Practices.
Thanks so much for your help. I'll call back if I have any problems.
You are very welcome.  Can I help with anything else?
No, that's all I needed for now. Have a great day!
Goodbye!