Hi! This is Acme customer support. How may I help you today?
Hi! I was hoping you could help me. I have a subscription with you and I wanted to check the status of it. I can't remember when it's due and how much I owe.
It's my pleasure to look into that for you. May I start by getting your full name?
Yes. I'm Joyce Wu.
One moment, Joyce. May I also have your Account ID and your Order ID so that I can access your account details?
Sure. My Account ID: FZRUKCRLAK and the Order ID: 5664641541
Just a second while I look up your subscription status.

Your account is currently active, but there is a payment of $14 due today.
Oh awesome. Can I just go ahead and pay that balance?
Of course, While I'm doing that here is a link for you to look up your account directly, you'll just need your username to access your account. Do you have your Username?
Perfect. Thank you so much! I do not have my username.
No problem, your username is jwu1.
Oh man. How could I forget that? Hah!
I forget my own name every day!I've made that payment on your account and your subscription is active and up to date.
Thank you so much for getting that status information for me. That was extremely helpful!
Is there anything else that I can help you with today?
That was it. Thank you!
Thanks for shopping with Acme. Have a great day!