Hello, thank you for contacting AcmeCorp, how may I help you today?
Hi I got a promo code in my email GoldShip25 it says it is not valid yet can you tell me when it will be active
Oh no, I can look into this for you. May I have your full name or account id please?
David Williams
Thank you David, can you please check the date on the promo code. Sometimes they are expired since they only last for typically 7 days.
4/10/2020
Its not the date so let me check our system quick.

May I have your membership level please?
gold
This code is not valid; however, at no fault of your own. I am going to issue another promo code: OTAE8 to use on your next purchase. Is there anything else I can help you with today?
nope that is all
Thank you for contacting AcmeCorp, please be safe and stay well.