good afternoon, how can I help you?
I am trying to figure out how to manage the shipping details of my order.  I have to be in NYC on the day it is going to be delivered.
oh I see, one moment please Ok, do you just want to know the status or do you want to change something about your order?
I just want to change the day it is delivered.
ok sure! could you give me your full name or account ID  additional to this would give me the order ID
Crystal Minh  MBQT63EIKJ Order ID: 5892416913
everything in order, to verify the purchase would give me the following information username and email
what?
I verify your identity with the initial data, I just wanted to additionally verify the order.
okay.  So what else do you need?
just email and username
crystalm166 crystalm166@email.com
Ok you want to ask the current date of your order to verify with the system?
Forget about the date, can you also change the shipping address?
yes tell me the new address
5691 Kennedy St Monterey, MI 70401
all set anything else?
No, that's it.  Thank you.
a pleasure to help you