Hello, how may I help you today?
Hi I have a question about my account. I signed up for the premium subscription but I just checked my account and I've been charged twice for it!
I am so sorry to hear that. I will do my best to resolve your issue. Can I please have your full name, account ID, and order ID?
ok Joyce Wu GQ821UUFOO 4336830962
Thank you. Can you please tell me your membership level?
silver
Can you please tell me the amount of the extra charge on your bill?
40
Please give me one moment to review your account.
ok
Upon reviewing your account, I've determined that you were charged an additional amount because you had a subscription fee that was past due.
what? that makes no sense
In this case, the extra charge is valid and I am not authorized to give you a refund. I am sorry.
I paid the subscription last year no no no that's not right
Our records show that you upgraded your subscription to a family-share plan last month.
I thought that was included in my subcription?
As a one time courtesy, I can offer you a refund of $10.
alright. go ahead and I have to look that more closely
Family-share plans cost an extra fee per month.
can you switch me back to the regular premiuim subscription?
I've successfully processed your $10 refund. Yes, your plan will automatically revert to the regular plan next month.
ok thanks
Is there anything else I can help you with today?
that's it
Thank you. Have a great day!