Hello, how can I help you?
Hi!!!! I want to check the order of my new shoes, but I forgot my password. :(
Okay, I can help you retrieve it
Awesome.
Can I get your full name and username?
Joyce Wu I don't have my username.
Okay, I can help you retrieve that, too To verify your identify, I need your zip code and either your phone number or your email address
My phone number is 260-211-1965 My zip code is 33224
Okay, your username is jwu1
Thank you!
To reset your password, I need either your PIN or the answer to your security question
I'll need to use the security question.
Okay, what is your mother's last name
Singh
Your new password is hek0488lh0m
Oh thank you!!
I can also send you a link on security best practices
You're amazing. Thank you again!
Is there anything else I can help you with? You're welcome : )
That is all. You're great. You deserve a raise
Thanks so much! Have a great day!