I’d like to check my order.
Sorry about that, sure thing. Let me help you with that. Can I get your full name or account ID please? Are you still there? Hello?
Joyce Wu
Thanks, one moment
Account ID: YQJXQDLSRE
What do you want to know about your order?
I’ve noticed an extra fee 😞
Ok, I can check on that for you
Great thanks
Do you have the order ID?
2100050772
Thanks.
U bet
Can I get your membership level please?
Bronze
Ok, I pulled up the order in the system, and unfortunately it looks like the fee was due to user error.
Are you human?
Since you are a bronze member, we can't waive the fee unfortunately. Yes, I am a human.
Thanks for nothing!
I do apologize for the inconvenience. Can I help you with anything else?
No thanks! You’ve wasted my time buddy!
Sorry to hear that, I hope the rest of your day goes better. Thanks for contacing Acme.