Thank you for contacting Acme.  How may I help you today?
I wonder if your website is down today because the search results I do are unrelated to what I am searching for
Oh, I'm sorry to hear that.  I can try a few tricks that sometimes help to fix website issues, and if none of these work, I'll be able to put in a report to our website team
thank you...i am listening!
Okay, if you simply log out of the website and then log back in, is it still giving you the wrong search results? Sometimes that little reset is all it needs to start working again
I just did it and it still comes up wrong
Okay.  It may be a browser issues.  Are you able to clear your browsers cookies and then try it again?  Or try the same search on a different browser?
I did what you asked and it is now working...thank you so much!!!
Ah, that's great news. Sorry about that inconvenience, but I'm glad things are working now

Is there anything else I can help with, while we're here?
thank you....have a nice day! nothing else for me!
You're welcome.  And have a great day, as well