Hi, how can I help you?
Hi, I have an issue with my recent order.
I am sorry about that? What issue are you having?
Well, I meant to order one pair of boots, but my invoice says there are two items.
Okay, I will check that for you. Can I have your name?
Yes. I'm Chloe Zhang.
Can I get your account ID and order ID?
Order ID: 8858772053 Account ID: ZQOOK45CHR
Okay it looks like you were only charged for one and the email was an error
Oh, alright. Thanks!
Is there anything else I can do for you?