Hi! How may I help you today?
Hello! My name is David Williams. I'm hoping to save on the shipping fees. Could you help me move my shipping date?
Sure, I can look into that for you

What is your shipping status
It's out for delivery. I'm still hoping it could be moved to next week.
I'll take a look.  What is your account id and order id
My account ID is RKDNLFSXDY and order ID is 2412723256.
What is your membership level?
Guest
I do apologize but I will not be able to move the date for you.  The package will be at your door step any minute now

Was there anything else I could help with today?
Can I deny the package? I'm not at home to receive it.
That is your choice.  If you do, it will be returned to us and we will issue a refund when we receive the package back
Is possible not issue a refund once you receive the package and just send it out again? I've been stuck in another state due to the pandemic. Won't be able to be home until next week.
No that isn't possible.  The system will automatically refund once it is received.  You will have a place a new order.  That should be better for you as you can place the order when it is best for you
ok thank you for your help
You're Welcome! Have a great day