hey there
hi, how can I help you?
it looks like ive been charged twice for my subscription
oh dear, let me check on that for you. What is your name please?
Norman Bouchard
thanks. And, your account & order ID please?
JNPTUHDKUJ  9002889313
What is your membership level?
Silver
How much is the charge?
49
And what should it have been?
49 I got charged 2 times
Oh right. sorry
no prob
I am only authorized to offer our Silver members a refund of $10
no way
yeah that doesn't sound fair to me either
whatever i guess... that really stinks but I guess you can only do what you can do I will take the refund, 10 is better than nothing
well if you like, I will put in a note to our team to take another look at that
sure
yes, let me at least put that through for you
thanks
it is the least I can do. I appreciate your understanding
i appreciate it no prob
sorry that I couldn't get the whole amount for you! thanks you are the best
:)
is there anything else?
thats all ty
hope you have a good day