Hello, how can I help you today?
Hi. I need to access my account, but I lost my phone, so I can't use the two-factor authorization. Can you help me access my account?
Sure, may I have your full name?
Yeah, it's Rodriguez Domingo
thank you. Do you want me to help reset the two-factor authorization?
yeah, could you? I just need to see my shopping history.
Yes, I can do so by sending a special code to your email.
That would be great, thank you.
So, I need your email address please.
rdomingo@email.com
thank you
is there anything else?
Yes, I will send the reset code to your email address. To be safe, please follow best practices for security.
okay, I'll try that. goodbye
You can take a look at the link for the best practices. Is there anything else that I can help you with?
no
Have a nice day.