Hi how can I help you
would like to remove the second item from my order because my partner does not like it.
OK can I get your full name
Norman Bouchard
Have you received the items yet?
items are in transit
OK one moment
ok
OK can I get your account id and order id
XBSQ63LRYS. order id is 8828967845
And what's your membership level
Silver
Great, Since you're a silver member I can process your refund right now.
ok
When the item arrives contact customer service again for a  return What is the price of the item?
ok i will do that when the item arrives. the item is priced at $79
Great, you're refund has been processed
ok
Anything else today
that is all
Have a nice day