Hello, how can I assist you today?
Hi there, I would like to check the status of my order. There seems to be an additional charge added and there is no explaination for it.
What's your full name?
Alessandro Phoenix
Can I have your account and order IDs as well?
Account ID: F6BLXKQVDK Order ID: 3900929880
Thanks for that information, I've located your account with us.

It looks like the charge is supposed to be there. What's your membership level Alessandro?
Guest
Got it, thanks.
I should only have a charge for $49 for the order. My credit card is showing an extra $40.
I think the charge is probably related to an issue we have been having with our supplier, and we've unfortunately had to apply an extra fee to all current orders. I won't be able to remove it, sorry about that.
You shouldn't add charges to existing orders, just future orders. I would not have purchased the shirt otherwise.
I understand your frustration. Is there anything else I can help you with?
I would like to refund the entire order, since its still in the order recieved status.
I will need your username, email, and order ID please.
aphoenix apoenix@email.com Order ID: 3900929880
I was able to locate your order. The available options for a refund are a gift card, paper check, refund credit card, or adding the value to your account. Which of those do you prefer?
Credit card would be great
Okay, I will just apply the refund to the card on file.
Thank you
You're welcome. Based on what you mentioned earlier, is the amount you were charged $89?
Yes
I've refunded your credit card $89. I apologize for the inconvenience. Is there anything else I can help you with today?
That is everything, thank you.
Awesome, have a great day!