hi
Hi, how can I help you?
i want to check the my order status online but i can not access it because i lost the phone i use for two factor autentication
Oh no! Let me help you with that. I'll have to send a code to your email to reset two factor authentication. Can I have your full name so I can pull up your account?
Crystal Minh
Thanks! Can I also get your email? If you don't know the email you used, I can also use your PIN or ask you a security question.
Email Address: cm116311@email.com
Okay, I've sent an email so you can get back into your account. I'll also send you a link to security best practices in case you need to learn more about two factor authentication.
Okay Thanks
Of course! Is there anything else I can do for you?
no
Have a great day!