Hello, thank you for contacting AcmeBrand. How may I help you?
Hi. My name is Joyce Wu.  My Order ID is 5705910961.  I need to verify that my shipping address is the correct one on file.  An email I got says it is a different one
Sure thing Joyce. I'll gladly look into that for you.

I was able to pull up your account. Could you also provide me with your order ID so I can pull up the order? Im sorry I ment your account ID
Yes.  My account ID is Y1R7KESX97.
Thank you, could oyu also provide me with your Username and Email Address so I can validate the purchase?
My username is jw842835 and my email address is jw842835@email.com.
Great, I was able to confirm the purchase. Now lets look into the address.

It looks like something happened with the address and it does not match the one you have on file with us. I'll go ahead and change the address for you.
Great.  Thank you.
Alright, the address has been corrected. Was there anything else I could help you with today?
That is it.
Thank you for shopping with us. Have a great day!