Hello, how can I help you today?
Hi I want to check your account for more information on an order. I cant access my account because I lost the phone I use for two-factor authentication.
Glad to help. May I have your full name please?
Name: Norman Bouchard
thanks Norman. Give me a second.

Can I have your email address so that I can email you the reset code?
I dont have one right now
Do you have a PIN number?
Pin Number: 941216
thanks Norman. Your email address on file is NormanB@email.com. I will send the reset code to your email address.
great thank you
I will send you a link about security best practices. You may follow them in the future. Here is the link. Is there anything else that I can help you with? Hello, are you there?
no but thank you
Have a nice day!