Hello. How may I help you today?
Yes i would like to check the status of my account because i heard my subscription was removed  even though i still want it
I can look at into this for you. May I have your name please?
Joseph Banter
Thank you. Where did you hear this from?
a friend
A friend told you? One moment please.
yes
Sure you didnt hear this from an email, spouse, or maybe the news?
i heard some news,
Ok I see now.

I went ahead and updated the service to make sure it was still there. Everything should be fine now.
ok, thanks
Can you confirm for me?
yes everything good now
Great. Anything else I can help you with? Have a nice day.