Hi, how can I help you?
HI! I am a silver member. Can you check if I have late payment for my membership? I am not sure when is my due date.
Okay, can I have your full name, account ID, and order ID?
Norman Bouchard My account ID is N23789 and I haven't ordered anything yet so I don't have an order ID
Interesting, are you sure you don't have an order ID?
Oh... do you mean this one: 456YO90?
Yes, that was it.

I'm afraid your bill was due yesterday.
Can I pay it now?
I'm sending you a link to check your subscription status later.

You can pay it now, it will be $55. Would you like me to charge your account?
Thank you. And if I pay it today, will I able to buy things with the benefit of my membership?
Yes, you will have silver benefits right away.
Yes please. Just use the credit card in file
Done, is there anything else you need help with today?
Alright. Thank you for your help. I am good now. thanks. Have a great day
You're welcome, have a nice day.