Thank you for contacting Acme.  How may I help you today?
i am having trouble with my cart.  It does not want to update when I put things in it.
Ohh, I'm sorry to hear that.  We've had a few issues with that today, but luckily, they've been easy to fix One thing that has worked has been to simply log out and then come right back in.
ok let me try
It's odd, but just giving the site a little reset seems to work half of the time
still not working
Okay, the other fix isn't quite as easy, but are you able to clear cookies in your browser? That helped a few other people earlier today alternatively, you could simply try a different browser
yes, just clear the history, let me try. There it is, now it is working
Ah that's good to hear
thanks for your help
Is there anything else that I can assist with while we're here?
no thats all
Excellent.  Have a great day