Hello, how can I help you?
Hello, is it possible for me to upgrade my order to overnight delivery? My order ID is 5069757671
Let me check on that for you Can I get your full name, account ID, and order ID?
My name is Crystal Minh, my account ID is K96JNGRKRC, and my order ID is 5069757671
What is the shipping status?
It is order received
What is your membership level?
Silver
Okay, I can upgrade your order to overnight shipping for a fee of $20, would you like to charge that to the card on file?
Yes please
Great, I went ahead and upgraded the order to overnight shipping for you! Anything else you need?
No, thanks a lot!
Have a great day