Hello I was charged twice for my premium subscription. My name is Joseph Banner and my Order ID 731786314 Actually, it was not related to my premium subscription but it was something that I bought from you.
Hi. I can help with that. Give me a moment while I pull up your account.
I am glad to hear Okay
Can I get your order ID?
7137846314
and account id?
W3GAC5YDWQ
Have you given me your full name sir>
I did.  Joseph Banter.  You said that you already pulled my account.
Ok. I've now managed to successfully verify your identity.
ok. Your system appeared to be slow.  I only have 15 minutes break from work.
What is your membership level sir?
Gold
I apologise for that.
You should have been able to see it when you pulled my account.
The extra fee will be removed
Okay.  Thank you.
what amount were you overcharged by?
ok.  Am I done now?  I really have to go. $94
nearly done. ok. I'll resolve that for you.
Thanks.
all done bye!