Hi there, how can I help you?
Hello I would like to change a regular shipping speed to overnight
Sure, happy to help. Can I please start by getting your full name?
Joyce Wu
Great, thank you. Can I please have your account ID and order ID?
Account ID: N1I4LYYDJV Order ID: 9796964524
Great. Now has the item already been shipped?
Not yet, still in the cart
Got it. Are you a gold member?
sadly no "Member Level: Guest" Awesome
No worries! I will update this. To confirm, you would like overnight delivery for tomorrow?
sounds good
Great! Is there anything else I can help with?
That's it...that was fast and easy. Thank you
No worries! Have a nice day.