Welcome to AcmeBrands customer service, how may I help you?
Hi, I want to check on the price of shipping Is it included in the cost because the email says otherwise
Sure, let me look into that for you What is your account ID or name?
Account ID: AS1INXQBY8 Name is Alessandro
Hi Alessandro, to proceed I will need your last name as well And also the Order ID
Last name is Phoenix order ID is 3847653645
Great, your identity has been verified I will also need to validate your purchase What is your email and username?
ap461982@email.com ap461982
Those all look great as well!
Ok, that's good.  You've asked for a lot though, I hope you don't need anything else
Actually, that is all i need from you I have searched for the answer about this particular order and found that the email is correct Which means that the shipping cost is not included
What?!
However, in your case the item does not require any shipping fee which is why it doesn't show up and so to be clear, there is no extra charge
ok, i see So the email is correct in not showing a shipping fee, since there is no shipped fee
That is correct
Ok, that's what i wanted to know then
Wonderful, please feel free to reach out again if you have further questions!