Hi, how can I assist you today?
Hi, can you help me log into my account? I forgot my password and want to view my shopping history
Sure, I can help. What's your full name?
Sanya Afzal
What's your username?
I'm not certain
What's your zip code?
91008
What's your email address?
I'm not sure what address is on my account
what's your phone number?
(286) 727-1577
I've located your account. safzal1 is your username

To create a new password I either need your PIN or the answer to your security question. Do you have either of those?
I have my PIN 99122
o4yfx5jcmm is your new password.
Awesome thank you!
You're welcome. Can I help with anything else today?
No that was it
Have a great day!