hi, how can I help you?
Hi I think there’s a problem because I ordered one item but my email confirmation says I got 2.
sure, I can help you with that! Can I have your name please?
Sanya Afzal
Thanks, I'll also need your account ID and order ID.

Sanya? Can I have that information please?
Account ID: RDHLA5GCWU Order ID: 8591245766
It looks like that email was incorrect - I apologize for that. You'll only be charged for the one item.
Great thanks
Is there anything else I can help you with today? I guess not, have a good day!