i was charged for something i never bought!
hi, thanks for contacting us today, i will see what i can do about that
what the heck!  how can you guys be so careless?!
What is it exactly that the message says you bought?
it is a Tommy Hilfiger Jacket
ok, and what is your name?
David Williams
Ok, Mr. Williams, let's see what i can do about that I will first need to find this order in our system can i get the order ID along with your username and email?
Order ID: 6908340871 Email Address: davidwilliams040@email.com Username: davidwilliams040
great, i was able to find it right here and let me check the results

Yup, it looks like it was a system error so you are right let me change that for you how much was the jacket for?
It was $64
ok, i have issued you credit for the amount of $64
ok, i can't just get a refund?
sorry, that is outside the company policy is there anything else i can do for you?
well, what can do for me within company policy?
to be honest, not much else, but maybe you had another issue?
no, that's the only issue i have, unless i get some other mystery email
ok, in that case, have a great day!