good afternoon, how can I help you?
I have a complaint
tell about it please
Two days ago I was given a promo code. I'm trying to use it and it's telling me that it's no good.
I see, let me check that one moment please
ok
the code tells you that it is expired or throws an error when entering it?
It says that it's invalid
ok could you give me your full name or account ID please
Albert Sanders
How long did you get the promotion code?
Two days ago
ok let me check the system

ok, it was a mistake on our part sorry for the inconvenience caused. let me generate you a new promo code
ok
O3PB6 here is your new promo code
Great. Thanks.
20% off not problem a pleasure to help you have a nice day!