Hi.  My name is Norman Bouchard.  I am trying to use a promo code on these Guess jeans for $79, but it keeps saying invalid.  Can you help?
Hello, what can I do for you? Sure, I can look into that for you

When was the promo code issued?
I received the code 9 days ago.
Promo codes are only valid for 7 days, so that is why it is not working.
Ok.  Since I am a gold member, could I get the discount anyways?
Sure, I can give you a new promo code.

9XBVJ
Great thank you!
Don't forget to use it within 7 days
Ok
Have a good day!