Hello there! What can I do for you?
I am frustrated because every time I try to order a particular pair of boots they are out of stock.
Let me check on that for you. Can you please provide me with your full name so that I can pull up your account?
Chloe Zhang
Thank you, Chloe. While I pull that up, will you please give me your account ID and order ID?

That way I can verify your account and try to help you out.
ok
Thank you. I will be able to help you after receiving those.
Order ID: 2592945001 I don't have an acct. ID.
It should be another random-looking string of letters/numbers. Actually, I think I can work without it, I apologize. What is the exact item in question?
Guess boots for $94
I have notified the purchasing department that they need to do a better job keeping things in stock. For the time being, would you like me to backorder them so that they will ship to you as soon as they are back in stock?
Yes, please
Would you like to use the credit card that you already have on file?
yes
Done! They'll ship out as soon as they're back in stock.
Thank you!
Can I help you with anything else for now?
No, thanks again
You're welcome, have a nice day!