Thank you for shopping with AcmeBrands! How may I help you?
Hi! It's a funny situation... I was charged with $59 although I did not buy anything yet I was looking at the boots but I am very sure that I did not purchase it.
Oh, that is a problem. Let me see what I can find out. May I have your full name?
David Williams
Thank you. May I also have your username, email address, and order ID?
davidwilliams739 davidwilliams739@email.com Order ID: 0045409868
Great! Now let me find out what happened.

You are right, that shouldn't be there. Let me credit your account.

Okay, you should have your money back now. Is there anything else you need?
Great. That's all Thank you
Okay. Have a wonderful day!