AcmeBrands, how may I help you?
can i get a refund on my shipping fee?
Let me find out for you. Could I have your full name or account id?
Albert Sanders
What is the problem with the shipping fee?
too high
Ok Could I have your username, email address and order id to validate your purchase?
asanders427,asanders427@email.com,  5834100114
Thank you And could you tell me the status of your delivery?
Out for Delivery
I will refund the shipping fee. Please wait a moment.
great
The shipping fee was refunded. Can I help you with anything else?
no, thank you
Have a good day.