Hello
Hello there! What can I help you with?
I want to know the state of my refund Because I want to add an item to my existing refund
No problem. Can I please get your name, account number and order number first?
Norman Bouchard Order ID: 0114446179
Do you mean you want to order an additional item, or you want a refund on an additional item from the same order? And do you know your account number, Norman?
Yeah I don't know it I want to add another item to my existing refund
Okay, just pulling up your account now... One moment, please. Have you already received your purchase, Norman, or are you still waiting for it?
Not yet received
Okay, great.  Which item is it that you want to cancel?
A Jean
Okay - I'm sorry, can you please give me your email address, since we don't have your account number?
Email Address: nb818922@email.com
Okay, now would you like account credit, a check, or put the money back on your card?
Put it back on the card
No problem. Is there anything else I can help you with?
That will be all
Okay, you have a nice day. Byebye.