Hello I am trying to find some information on my order
Hello, how can I help you today?
I was reviewing my order and it appears that the payment method is not correct
I'm sorry to hear that. So you are needing to change the payment method, is that correct?
I'm sorry I actually need to find out the status of a refund and see how I would be receiving that refund?
That is quite alright. I'd be glad to help you with that. May I have your full name or account ID?
Absolutely my name is Crystal Minh Were you able to locate the refund status?
Thank you so much. One moment please. May I have your username, email, and order ID?
I have the order ID.  It is 1012809669 I also have user ID of cm442144 and email of cm442144@email.com
Thank you so much.
Sure let me know if I can provide any additional information
Your refund is in progress right now and you should be receiving it within the next 3 to 5 business days.
That sounds perfect should I see a credit through paypal?
Yes ma'am. You will receive credit through paypal.
Great that is all the information I needed.  Thank you for your help.
Is that all that I can do for you today? Okay, have a great day.