Welcome to AcmeBrands. How may I help?
Hi I can see that I was charged but never bought anything.
OK. Let me check. May I have your full name and account ID
sure Rodriguez Domingo account ID 339928
OK. I pulled up account. I will also need username, email address, and order ID
wow all of that? rodriguezdomingo446
Yes. I need to validate your purchase history
Order ID: 6874509229 rodriguezdomingo446@email.com
Thanks. I just need the username
I already sent it here Username: rodriguezdomingo446
Thanks. Your purchase history is accessible now. Let me check.

I apologize for our error. I will correct it now.

I have credited your account, getting rid of the erroneous fee.
Ok, thank you
Anything else I can help with?