How can I help you?
I wanted to check on my package status, I never actually got it. So far its been 9 days
Let's take a look at this Can I get your full name or account ID?
Norman Bouchard
Great. Can I also get your username, email, and order ID to validate the purchase?
nbouchard940 nbouchard940@email.com 6465435007
You said it had been 9 days?
thats correct
I am going to ship a new order to you. Can I get your full address to send the item to?
9074 Kennedy St  Raleigh, CA 15260
One final thing, can I get the brand and type of item?
Product: Boots  Brand: Tommy_Hilfiger
Thanks, I went ahead and reordered those boots for you Sorry for the issue
thank you
Have a great day