Thank you for being an AcmeBrands customer! How may I help you?
Hi, my name's Rodriguez Domingo, a bronze member I need to check on an order.  It's been 5 days and I haven't received anything yet
Let's find out what's going on. One moment while I pull up your account.

There we go. May I have your account ID and order ID?
VN0NYRUVH5 3911026797 (in that order)
Thanks! Now to validate your purchase, may I have your username, email address, and order ID?
certainly, one second please rd070787 rd070787@email.com 3911026797
Thank you. Now I'll search our system to see what is going on.

It looks like there is an issue with your shipment. I'll change the date so it arrives sooner.

Your shipment has been fixed. Is there anything else you need?
No, that's excellent.  Thanks for your help
You're welcome! Have a nice day.