welcome, how can i help?
Hi, I was wondering if there are any reported problems with the website?  It is running so slow, it's unusable.
hmm, let's try & see if that is on our end or yours, I have been hearing that every so often. First thing I always suggest is to try another website. Have you done that?
Yes, other websites seem to work fine.
OK, would you mind closing down the other open tabs in your browser? I know it's a pain but it really does help.
Sure, hold on a second. That seemed to help and it is a lot faster now, thanks.
OH good. Our website team will be relieved. Is there anything else today?
That's all I needed today.  Thank you.
hope you have a good day May all your websites be speedy!