Hi.  How can I help you?
There seems to have been an issue on my account, for whatever reason the premium subscription was added though I indicated I did not want it
Ok Can you tell me your name, your account ID, and an order ID?
Crystal Minh xs329ss 283734278
What is your membership level?
gold now
Ok, you have been refunded $40
thank you for taking care of that
Of course Is there anything else I can do for you today?
no that was all
Ok, I'll end this chat now