Hi, there.  How may I help you?
Hey I was charged, but I haven't ordered anything.
I can help you with that.  May I have your full name please?
Rodriguez Domingo
Okay, Mr. Domingo, may I have your Username, email address, and Order ID #?
Rodriguez Domingo 3395147719 and rodriguezdomingo467@email.com
Your Username is different from your name.
Oh sorry rodriguezdomingo467 I apologize
No problem!

Okay, I'm going to check the system about this error.
alright
Okay, it's indicating that the error was not on our end.  May I have your membership level?
Bronze
Unfortunately, there isn't anything I can do for you since the error was made on your end.  I'm sorry about that.
But I didn't buy anything
I understand, but the system indicates the error did not originate from us.  May I help you with anything else?
It's definitely a billing issue and it's not right I need to speak with a supervisor
Okay, I can definitely send my manager a note and let her know.  She will contact you ASAP.
Thank you.
You are welcome.  Again, I am really sorry I wasn't able to rectify that for you.  But our manager will probably have a better solution.
That's ok. Have a great day.
You, too.