Hi.
Hello. How may I assist you today?
So I lost my phone while I was visiting my daughter It's the phone I use for my two-factor authentication. Now I can't get into my account.
Gotcha, so sorry to hear that. What's your name?
I don't know what to do Crystal Minh
Can I have your email address?
yes it's minh_2938@aol.com
Thanks. I am going to send you an email Crystal. It will tell you how to reset that two-factor authentication.
Thanks! That will be really useful
In addition, I am going to send you an email which explains our suggestions for best security practices. Do you know your username?
ummm.... I think it's minhthegreat
Okay, then. Just wanted to make sure you knew it!
lol
Can I help you with anything else?
Can you wait while I try to log in? I see the email
Of course.
I am following your instructions It worked! I'm back in my account Thanks so much
Awesome! I am glad it worked. Can I help with anything else?
No. I'll good now!! *I'm
Okay then. Thanks for reaching out, have a great day!