Hi! How may I help you?
I would like to know more about the subscription I signed up for.
OK! Is there anything specific you would like to know?
I'd like to check the status of it.
We can do that. I just need your full name or account ID to start.
XMLKCANCEH Joyce Wu
Perfect. Now, can I get your order ID?
I can't find it.
It seems your subscription is no longer active. Your bill of $49 was due yesterday and was never paid. Can I help you with anything else?
Oh shoot.  Can I pay that now?
You can! Do you have your credit card number? If not, we can just use the card on the account.
Yes, go ahead and just use the card on file.  I can't believe I forgot! By paying now will that reactivate it immediately?
It will! It should be reactivated now. Can I help with anything else?
No I think that will be all, thank you so much!
Thank you for shopping with us! Have a great day :)