Hi, this is Acme Support. How can I help you?
hey there ok I feel really silly but
Hit me. No silly questions here.
I can't remember my own username! lol so I can't get in  I need to look at my shopping history can you look it up for me? please?
No worries. I will need 3 of the following to get you back in: full name; email address; zip code; phone number.
ok its Albert Sanders, albertsanders769@email.com zip is 30541 and phn is 2545505330
Your updated username is asanders1
oh ok so that will work and recognize me as me? lol
Absolutely
does that mean i will have to reset the password too?
Only if you don't remember it, your old password is still good
ok I think i remember it
Just contact us again if you don't. Was there anything else I could help you with?
Ok great it worked Im in! got into my account finally lol. thank you!!
No problem at all, have a great day