Thank you for contacting Acme.  How may I help you today?
Hi. I placed an order but I need to remove the second item. my husband decided he didn't like it.
Okay, let me see what I can do May I ask your full name to begin with?
sure it's Crystal Minh
And what is the current status of your order, is it "Order Received", "In Transit" etc.?
it says out for delivery
Oh, I see.  May I ask your membership level, I may still be able to help even though the order has left our warehouse
it's gold
Ah, that's good to hear I can offer you an immediate refund for that extra item, and then whenever it arrives, we can help you to easily set up a return.  But for now, may I take down some of your information so that I can process that refund?
ok that sounds good
I'll just need your Account ID and your Order ID
ok my account id is HXF7PNDEFV and my order id is 7845718916
And, which of the items were you wishing to have refunded? If you could let me know the item and the price, that will be the last thing I need
the 2nd item i ordered, the jeans 89 dollars
There we are, you should see that refund on your account now
ok thank you
So when that package arrives, just let us know, and we'll send you a shipping label, and you can just drop it off in the mail for us. Is there anything else I can help with while we're here?
nope that is it
Okay, thanks for calling in, and have a great day, Ms Minh