Hello, how can i help you
Hi, I wanted to check on my order status...my shipping price seemed way too high
Do you want to downgrade it so its lower? Or are you trying to waive it?
No, I think I'd just like to cancel the order and get a refund or get the shipping waived if that's possible
Okay I can see about helping you with this issue. Can I get your full name
Chloe Zhang
Okay, i found your account I now need to validate purchase. I will need your username, email and order id
Username: cz278641 Order ID: 9611812617 Email Address: cz278641@email.com
Thank you. Can i get the status of your delivery now
delivered
If that is the  case the best i can do is give you a shipping refund. The standard shipping is 8 $ so i will refund that.
ok that's fine thanks so much
It has been refunded. Do you need anymore help.
that's all thanks for the help
have a great day.