Hello
Welcome to AcmeBrands. How may I help?
I recently looked at my order and noticed there was an unspecified fee on my order.
OK. Let me look into that for you. One moment. May I have your full name or account ID
MUECQXDIDH Awesome.
Thanks. I have pulled up your account.
Were you able to look at the extra charge?
May I have your full name and order ID
Alessandro Phoenix  6784162648
Thanks. I have verified our ID

It seems like it was an error on our end. One moment. How much were you overcharged?
7.49 How is the weather today?
Rainy and dark, unfortunately
So what will be my new total amount charged to the card?
I have gone ahead and credited the 7.49 back Anything else I can help with?