Hello, how may I help you today?
My subscription was turned off and I'm not sure why. I would still like to be an active user.
Well I am sorry to hear that.  Let's see if we can get this rectified.
Okay, great!
Just so I am clear, your subscription was mistakenly removed and you would like it back correct?
Yes I was the Member Level: Gold
Fantastic, may I have your full name or account ID?
Alessandro Phoenix
Do you recall how you received notice about this?  Was it an email?
My spouse notified me. Not sure how he found out. He didn't tell me.
I see, well I am looking at your account and it still says Gold status.  That is what you wanted correct? Perhaps they misheard something on the news.
Yes, that is correct. Maybe it was a misunderstanding then.
I will go ahead and make sure it has been reinstated just in case, one moment.
Great. Thank you
Ah there we go, you are definitely Gold status for use *sure If you don't mind, go into your account and doublecheck, I will be happy to wait
Okay. From what I can see, it looks like it says Gold.
Fantastic!  You are all set.  Apologies for the wait. Is there anything else I can help you with today?
That is it. Thank you!
Excellent, have a great rest of your day!