Hi!
Hello.  I have a shipping question.
How can I help you? sure, what's your question? hello?
The shipping on a pair of jeans I just bought was very high.
ok, sorry about that - are you looking to have those shipping costs refunded to you?
yes
ok, may I have your name please to start?
Joyce Wu
Thanks, I'll also need your username, email address and order ID please.
jw676265  jw676265@email.com 3311811266
Thanks for that info - can you tell me the shipping status please?
It says out for delivery
Ok, the best I can do is refund $8 of the shipping cost for you. Is there anything else I can help you with today Ms. Wu?
Great. thank you
You're welcome, have a great day!