hi how can i help you? I hope you haven't had to wait for long today
I forgot to add something to my order
Oh let me see what I can do - what is your name?
I did last time I called but I decided to retry Joyce Wu
sorry to hear that Joyce thanks for giving us another chance!
You’re welcome Can you see if micheal know is in stock
O need your account & order ID please
GHKQINJCY5
is that what we are adding to your order?
3774968881 Yes I need size xl
can I have your shipping status please
Order received
ok, then I can certainly help you with that what would you like to order? Michael Kors?
Yes
what item please? was it a shirt?
Yes
okay, you are all set. is there anything else? hope you like the shirt