Hello, how can I help you today?
HI there, I want to check the status of an order, there seems to be extra fees added for no apparent reason. Order ID: 9728726874 Account ID: VH01Y1NBHT Please verify for me
Of course one moment.

May I have your full name please/
Alessandro Phoenix
So to make sure I am clear, you believe there are extra charges to an order that are not warranted correct?
yes
I will enter the info and receive an answer from our system, one moment.
got it, thanks
And do you know your current membership level?
Gold
Fantastic.  This can be easily removed. How much was the overcharge?
I  think $4.25
Perfect, let me enter that in and get it removed for you.
thank you so much
There we go, this should be removed very quickly and you will receive an updated email.
thanks once again for your help
Apologies for our error.  Is there anything else I can do for you today?
no that'll be everything. not worries
Thank you and you have a wonderful rest of your day!