Hi, how can I help you?
Hi. I'd like to see if I can speed up the shipping on an order.
I can help you with that. May I have your full name, account ID, and order ID?
My name is Joyce Wu, and the account ID is 0SJVYEEGCH. My order ID is 4810823608
Did you know the shipping status of the order?
It looks like it is in transit.
Unfortunately, that means the item is already in the hands of the delivery service so I'm not able to change the shipping. It should be arriving today or tomorrow though.
I was hoping to have overnight shipment. Can you track the order for me?
I don't have the tracking number on my end, but it should be in the confirmation email that was sent to you.
Okay I will check my email. How long does shipping usually take?
Once the delivery service has it, it should be less than 2 days.
Okay, that is acceptable if there is nothing else that can be done.
I apologize I wasn't able to help you. Do you have any other questions for today?
No. That is all I needed.
Have a good day, contact us if you have any other questions!