Hi! How can I help you?
Hi! I need to return an item, can you help me with that?
sure, may I have your name please?
Crystal Minh
thanks, may I ask the reason for the return?
I got the wrong size.
ok, may I have your username, email address and order ID please?
Username: cminh730 cminh730@email.com Order ID: 3348917502
thanks so much! What is your membership level Crystal?
I'm a bronze
ok, was the purchase made in the last 90 days?
No, I bought it in November.
ok, unfortunately because it has been more than 90 days we cannot accept the return. Would there be anything else I can help you with?
What if I ask really, really nicely?
I can escalate to my manager if you'd like I'd just need your phone number.
(977) 625-2661 I'll look forward to hearing from them. Thanks for trying to help.
OK, I have let my manager know, they will give you a call. Sorry I couldn't be of more assistance! Have a great night!