Hello, how can I help you?
Hi I want to remove the second item from my order because my partner decided they did not like it
Okay, can I please get your full name, account ID and order ID?
Chloe Zhang Account ID: 4W87HWOOJH Order ID: 3496677879
Okay, I was able to verify your order Do you know the shipping status of your item?
its in Transit
Okay, I can't initiate the return process until the item actually arrives Please contact us again once you receive the item
Okay Thanks
Is there anything else I can help you with? Have a nice day!