Hi, there.  How may I help you?
hi I forgot the password to my account
Okay, I can help you with that.  May I have your name, please?
and need to check for more information on an order Norman Bouchard
Okay, I can help you with that, as well.

May I have your Username?
normanbouchard461
I am going to generate a new password for you.
Thank you
First, I will need your PIN or the answer to your security question.
I do not have that but I have my security answer
Okay, do you have your mother's maiden name?
rachel
Here is your password:  wkmnhf5enq8
Thanks so much. You're a lifesaver.
I am also sending you a link about best security practices.
Thanks]
You should be able to use the password to access your account to check on the information.
okay
Is there anything else I can help you with today?
that's all
Have a wonderful day!