Hello, how may I help you?
I received a promo code 5 days ago and I am trying to use it today and it's telling me it's invalid
Okay, I can help you. Could I have your name, please?
Joseph Banter
Thanks, Joseph. Promo codes usually only last 7 days. How long ago did you get it?
5 days ago
Okay, let me check our system.

May I know your membership level?
Guest
Thank you

I'm sorry but we are unable to help you if the code is not working. This may be because it has been used or entered wrong. Is there anything else I could help with?
Could I get a new code?
I'm sorry but I'm unable to provide you a new one.
Guess I won't make the order then.
I'm sorry, have a good day.