Hello, how can I help you?
Hello, my name is Chloe. I am having trouble accessing my online account because I lost my phone with two-factor authentication on it.
I can reset that for you. May I have your full name?
Sure, my name is Chloe Zhang.
Could I have your email address to send you the reset code?
I'm afraid I don't have that information. Is there another way?
Do you know your PIN number?
Yes I do. It is 578544
Okay, I can send the reset email to the address on file for that account.
Thank you, I will reset it now.
Contact us again if you need additional assistance. Is there anything else I can help you with at the moment?
That should be everything for today. I appreciate your help!
Have a wonderful day!