Hi! Thank you for contacting Acme today.  How may I assist you?
is there an issue with my order? Its been taking a long time to get to me
Oh no! I am so sorry that you are having this issue. I can look into this for you Can I please start with your full name
David Williams
Thank you Mr. Williams. I have pull up your account. I'll just need to verify some additional information Can you provide me with your Account ID and Order ID?
davidwilliams677 order id i can not find
Ok, no a problem.  Do you have your Username and email mail address
davidwilliams677@email.com davidwilliams677
Thank you! I was able to locate your order.  How long have you been waiting for this order?
for a long time
Has it be over 7 days?
yes
I am sorry that happen.  What I can do is ship you a new order.  You're previous order may have been lost in transit. In order to send a new order can you verify your full address
is there another suggestion for me?
I'm sorry what do you mean is there another suggestion?
can i cancel my order or have a new order shipped to me?
Yes! That is what I am doing for you.  I will just need you to verify your full address and I can get it shipped out to you
0840 Lincoln Ave Raleigh,TX 58702
And exactly what was the product you ordered
Michael Kors jacket
Perfect. Thank you! I have made another order to be shipped out immediately to you Is there any other questions I can answer for you today?
the search bar does not work
Just to clarify, the search bar on the Acme website isn't working?
right
Ok, does it give you an error message. For example does it say no results found or something different
yes
I would suggest logging out and back into your account.  That generally fixes errors like this
and if that does not work what else should i do? still does not work
Since that did not work, I would suggest clearing out your cookies on your browser.  Sometimes that saves a previous search and will generate this error
ok that worked for me
Great! I am glad that worked.  Is there anything else I can assist with today?
that is all
Have a great day