Hello! What's your name, and how may I help you?
I'm Crystal Minh and I need to go through the password recovery process.
No problem. While I cannot get your old one, I can make you a new one. May I have your username, and pin number?
My username is: cm262551 I don't have a pin, but my security answer is: Singh
Perfect. A new password has been made for you, p7urejcyrun. Please try it if you wish to test it.
Ok, that seems to be working fine. Can I still change it if I want?
Awesome! Anything else you'd like help with? And yes, you can change it now.
No, that will be all. Thanks!
No problem. Have a good one!