Hi how can I help you
I ordered wrong item.
Has it been shipped yet?
yes
Did you recieve it yet?
no Please cancel the order.
Just one moment Did you order two items and want to cancel one item, or cancel whole order?
I want to cancel the whole thing because I don't need it anymore.
OK full name please
Joyce Wu
Also userrname, email and order id
jwu33055 jwu33055@email.com 4408170979
How do you want the amount refunded?
84
Gift card, add value to account, paper check or credit card?
add value
OK you're all set
ok
Anything else?
no
Have a nice day