Welcome to AcmeBrands. How may I help you?
i want to find out if the shipping charge on my order was in error as it seems higher than what i felt like it should be.
OK. How did you find out about this issue?
i looked at my order confirmation and it seems i never get charged that much on shipping when i order things.
Ok. May I have your account ID or full name
Joseph Banter
What is your username, email address, and order ID
jb815355  jb815355@email.com  1300791350
Thanks, I have validated that info What is the shipping status?
delivered
Thanks for being a valued customer. I have returned the shipping fees by crediting your account. Anythng else I can help with?