Hi, Welcome to customer care unit How may I help you today?
Hi, I need to check the status of my account.  I'm missing some credit. hello?
I'm sorry for the inconvenience Please f=give me your full name or account id
My name is Norman Bouchard.  I don't have my account ID right now. I should have a $40 credit from a subscription refund, but I do not show it in my account.
I'm looking into this issue Where did the credit originate from?
I had a subscription refund Is that refund showing the $40.00
I just checked and I can see that the credit is not missing. The problem is with the interface
Ok, so what does that mean? How do I access the refund?
Try this option, logout of your account and log in again
ok, hang on ill try that
The credit is still in your account, there is no need for a refund I can see the credit in your account
Ok, so will it just be credited to my next order then? Do I have to do something special to access it?
You don't need to take any special action. All you need to do is to logout and login, you will see the credit in your account balance
ok great, I did that and see it now!  Thanks for your help
You are welcome Would that be all for today?
yes that's all I needed.
Ok. Have a great day.