Thanks for contacting Acmebrands, how can I help you?
Hi. I have to return an item I recently purchased. It had a stain on it when it arrived.
Oh, sorry to hear that. I'd be glad to help you get that done though. Can I get your full name and account ID please?
Yeah no problem. Alessandro Phoenix. Is my account ID my username?
No, it would be different than your username, but we may not need it. I was able to pull up your account with your name. Can I get your username please?
Oh ok great. Yeah, my username is alessandrophoenix976
Thanks. Can I get your e-mail address and the order ID for your order as well please?
alessandrophoenix976@email.com Order ID: 2833815088
Thank you.

Do you happen to know what your membership level is? We have Bronze, Silver, and Gold.
Yeah definitely. It's Gold.
Great. Thanks.

Ok, since you are Gold level, we can accept that return. Can I get your address?
Oh wow, so ifI wasn't Gold, I wouldn't be allowed to return? Address: 0634 Brushwick Dr  Baltimore, MI 93700
Well, since you are Gold, you get unlimited returns. The other membership levels have certain restrictions, like the purchase has to be within a certain time frame, etc.
Ah gotcha. That makes sense.
How would you like to process your return? You can choose by mail, taking it to a store location, or drop off at a shipment center.
I'll drop it off
Ok, one second.

Ok, you're all set. Sorry for the inconvenience. Is there anything else I can help you out with today?
Nope. That's it. Thanks!
No problem, happy to help! Have a great day!