Hi, how can I help you?
I'm having trouble using a promo code.
ok, I can help How many days old is the promo code?
I got it 8 days ago
ok, Can I have your full name or Account ID please?
David Williams
Our promo codes are typically only good for 7 days but let me see if there's anything I can do for you today
oh no! I didn't know that
Yeah

Do you know your membership level?
silver
that's great news!
good
our silver members do qualify to have a promo code renewed if needed we value your loyalty as customers
that's great to hear!
Yes, I can make you a fresh code now!
Thanks
you're welcome Here is your new Promo Code: 7J1NP
Does this one expire in 7 days?
Try to use it in 7 days or it will expire yes
haha okay thanks
you're welcome! can I do anything else for you today?
nope you've done all I need.
great, have a good day!