Hello, how may I help you today?
Hi i want to check on shipping status because your package was never received. I would like to resend your order. I have been waiting for 9 days.
I see, I am sorry to hear that, let's see what we can do about this. May I have your full name or Account ID?
Name: Norman Bouchard
I will have to validate this purchase, may I have your username, email address and Order ID please?
Username: normanb2 Email Address: normanb2@email.com Order ID: 4253750188
So the usual time before a reorder is 7 days but you have waited 9 days correct?  In that case I will work on shipping you a new order.
Ok great thank you
The first thing I will need is your full address.
4704 Lincoln Ave  Baltimore, MI 21929
Finally, what was the item you ordered so I can reorder for you.
a Tommy Hilfiger shirt
Fantastic.  I was able to get this reordered for you, apologies for the wait.  It should be arriving sooner than later.
great thank you
Is there anything else I can help you with today?
no but thank you
Thank you for your patronage and you have a wonderful rest of your day!