Thank you for contacting Acme.  How may I help you today?
I wanted to check the status of a refund and return another item
Okay, I can help you with that.  May I ask your full name to begin?
Norman Bouchard
and then to validate the purchase, may I also ask your username, email address, and order ID
Username: nb632631 nb632631@email.com Order ID: 6879077489
And what was the item that you were wishing to return.  May I have its brand, type, and price, please?
Tommy Hilfiger boots $54
Okay, I will go ahead and add this to your existing refund, which is currently in progress in our systems
Sweet thank you
Okay, you're all set.  Your original refund, plus the extra $54, will be ready soon, most likely by tomorrow
Thank you
Is there anything else I can help you with?
that is all
Excellent, Have a great day Mr. Bouchard