hello, how may i help you today?
Hi I can't access my account because I forgot my username
do you just need your username recovered, or also your password?
Both if possible
i can assist with that today first we will start with username i will need you full name to pull up your account i will also need 2 of 3 of the following:zip code, phone number, email address
Name: Joyce Wu Phone Number: (009) 271-4307 I have an actual address is that ok
i need either the email adress, or just the zip code
Zip code: 24627
thank you your new username will be jwu1 did that resolve the issue, or do you also need your password recovered?
I need my password too thanks
i cannot retrieve the password, however i can generate a new one for you
Sure that will be fine
i simply need your pin number, or the answer to your security question
I dont have it on hand
you have neither your pin, or the answer to your secret question? unfortunately without one of those i cannot generate a new password due to security purposes if you are certain it is not on hand, please contact us back when you find either to reset your password. however, your new username is still jwu1
Ok thank you
did you find either, or is there anything else i can assist with today?
No but thank you
have a good one!