Hi, there!  How may I help you?
Hi I forgot my password. Can you help reset it
Oh no!  Yes, I can help you.  What is your full name?
Norman Bouchard
May I have your Username?
Nbouchard
I will need to generate a new password for you. Do you have your PIN?
3456
Here is your new password:  d2um8qahe4a
Great. Thanks for your help
You're welcome. May I help you with anything else?
that’s all. Thanks
Have a great day!