Hi, how can I help you?
Hi, I need to cancel an item before it ships.
Ok, I can help with that Do you want to cancel your whole order or just an item in your order?
just the item, i changed my mind
ok, what item do you want to cancel?
Product: Boots  Brand: Tommy_Hilfiger  Amount: $79 Order ID: 5529918504
Can I have your full name or Account ID please?
Account ID: EIYDW2IP4Y
thank you, one moment please Do you know your Username and email?
yes Email Address: rd068836@email.com Name: Rodriguez Domingo
thank you Do you have your Username?
I dont Username: rd068836 found it
thx
please refund
Do you want the money to go back to your credit card?
yes please
Ok, I will refund the $79 now
thanks!
Your welcome! Can I help you with anything else today?
no
Ok, have a great day