Thank you for shopping with AcmeBrands! How may I help you?
Hi, my name is David Williams, Gold member
Hi David
I read in an email today that I might be missing some credits on my premium account, can I check on that
Yes, let me find out what is going on.

Do you know where the credits would have come from? It might have been a subscription refund, a previous purchase, or a promotional package.
Yes, it looks like they might have come from a promo package that I bought
I can see the credits now on my end, so it is a problem with the customer interface. Can you log out and back in again?
Yes, I'm about to log back in now.
Okay, great. Even if they don't show up after logging back in, please be assured that they are in your account.
Okay, there we go.  I can see $40 on my end, too
Awesome! Is there anything else I can help you with?
No, that should be everything.  Thanks for your help
You're welcome. Have a nice day!