Hi, thank you for shopping with us! How can I help you?
Hi I have a question about my order I didn't realize until I got the confirmation email that it was being sent next day. I wanted regular shipping. Can you help?
I can check on that for you! What is your name?
Chloe Zhang
Can I also have your account ID and order ID please?
1Y7RHQZX4R 3685493356
Thank you Chloe. Do you know the shipping status on this order?
It says in transit
It looks like it is too late to change the date of delivery then. What is your membership level?
silver
Great! Since you're a loyal customer with us, I will go ahead and refund the shipping fee for you.

Is there anything else I can do for you today?
no that's it thanks!
You're welcome! Have a great day!