Hi, how can I help you?
yes i would like to check the status of my subscription because it has been removed from my account even though i want it
I'm sorry to hear that. Can I have you name and account number?
yes its  Crystal Minh and account id  is AD574FGH
Thanks Ms. Minh, do you have your order number?
yes order is 1489600
I'm showing you have an amount due of $20.
okay i would like to pay that amount today with the card on file
Okay, would you like to use the credit card you have on file?
yes
Your account is renewed and here is a link so you can access your account in the future.

Your user name is cminh1 Is there anything else I can help you with?