Hello, I would like to upgrade my shipping option.
I can help with that.  I'm James,  what's your name?
Crystal Minh
Okay, Crystal, I've pulled up your account.   I need to know your account ID and your order ID to pull up the order.
Account ID: ZHNSWPYWIY  Order ID: 9722098994
What is the shipping status?
it says out for delivery, but i want overnight shipping because i want it asap
It's too late to upgrade, but you don't have to wait.   It should be there today if it's out for delivery.
Oh ok
Can I help you with anything else?
No, that was all thank you
Have a good day.