HI
Hello, how may I help you?
I want to confirm my shipping address on the order since I got an email from your store saying otherwise
Sure, I can look that up for you. Could I get your full name, please?
David Williams also, can you check on the order status of my shipment? thanks
Sure, could I also get your account and order ID, please?
Account ID: JQTPBV7JWL Order ID: 5576543212
Thank you. I'll also need your username and email to validate the purchase.
Username: davidw75 Email Address: davidw75@email.com
Thank you, now you were wondering if the email with the incorrect address was sent in error?
well, I want to confirm the shipping address I got for the order is correct
What should the address be?
Address: 2895 Woodshore St  San Mateo, NY 96389
That is the address we have on file for your order. The email we sent you was incorrect, this is an issue we've been having. But don't worry, your order is going to the right address.
All right, so the problem was just with the information your email sent.  Can I also check the status of my shipment?
Your shipping status is In Transit Is there anything else I can help you with?
no, that is all, thank you
Have a great day!