Hello, how can I help you today?
HI!!   I'm sooo hoping you can help.  I'm so forgetful and can't remember my username Can you help me figure out how to login?
I'm sorry to hear that but I can help you. I will need your full name or account ID.
I'm Crystal Minh
Thank you Crystal. Can I have two of the following: your zip code, email address or phone number?
45045 is my zip and (683) 047-7507 is my number
Great! Your username is cminh1
Ohh yes!  How could I have forgotten that!  So easy
It happens! Is there anything else I can help you with?
That is all for now, until I forget again I am sure! thank you
You're welcome! Thanks for being a customer. Have a great day!