Hi I have a question about an order I made. hello? anyone there?
Hello, I'm sorry for the delay. How can I help you?
Hi! I have a question about an order I just made
Sure! What is the question?
It was for a coat but my sister just told me that my mom got one just like for my birthday so I need to cancel the trade and apply for a refund. can you help? cancel the transaction
Okay. May I have your full name?
cool it's Joyce Wu
Now may I have your username, email address, and order ID?
ok my user name is jw784205 jw784205@email.com is my email order ID is 5909933363 It's the Guess coat
Do you know the shipping status?
I'm not sure. I hope it hasn't shipped yet. I don't think it did
You should have gotten an email that says something like order received, in transit, or out for delivery if you haven't received it yet.
I did get the order received email I didn't get the order shipped though email though
That's okay. How much was the coat?
$84
I'm processing the refund now.
oh great! thank you!
Is there anything else you need?
that's it
Okay. In that case, have a wonderful day!