Hello, what can I do for you today?
I believe I was incorrectly charged for shipping
Okay, in what way do you mean?
it was higher then expected
Okay give me a moment and let me see what I can do Are you looking for a refund or would you like to slow your shipping to reduce the charges?
I wantted to have it waived but atleast reduced
Okay, can I have your full name?
Alessandro Phoenix
And your username, email, and order ID?
aphoenix481@email.com 6411871709 aphoenix481
Okay, what's the shipping status of your order?
In Transit
Would you like us to cancel the order then?
cancel it and make it take longer so it's cheaper
Well if that's the case, give me a moment. I asked you if you'd like that near the start, and we should be able to do it without cancelling the order, but I'd have liked to know that sooner. Can I have your account ID?
QPUANR9MIY i did say reduced, I can't know exactly what you need sorry.
What's your membership level?
Silver
Okay, since it's already In Transit I can't slow the shipping, but since you're silver I can refund the fees as a credit to your account.
thanks have a good day
Is that all I can do for you?
yes, thanks for the help
Then have a good day!