Hi, how may I help you?
Hi, I just wondered what happened, my shipping on my last order was high.
Sure, let's check. May I have your username, email and order ID?
yeah, i am Rodriguez Domingo , my email is rodriguezd843@email.com the order is 9768577077 and my username is rodriguezd843
Thank you, one second.

What is your shipping status?
in transit
I will waive the fee on your shipping.

It has been removed. Anything else today?
o thank you so much, that is all
No problem, have a good one!