Hello, my name is James?  Can I have your name?
James, I just placed an order and need to see about removing an item
I can help with that?  Can I have your full name or username?
Rodriguez Domingo
I need your account ID and your order ID, Mr. Domingo.
Account id is DILZAXELFD and order #0750097967 is
Okay,  I need the order's shipping status.
Shipping Status: Delivered
And what is your membership level?
Member Level: Gold
I can offer a refund now.
That would be great!  How do I send the boots back?
You will need to print out a shipping label.  For that,  I'll need your full address.
Address: 1510 Woodshore St  Monterey, NY 72325
And do you want to mail it,  drop it off at a local store,  or drop it off at UPS?
I can drop it in the mail
And what refund method do you want? We can send you a gift card,  put it on your account,  mail a check,  or refund your credit card?
Refund my cc is fine.
I need to confirm your credit card number and the dollar amount of the item.
cc#5555 4444 3333 2222 and it was for $64
Can I help you with anything else?
No that is all.  Thank you
Have a good day.