Hello, how may I help you today?
Hi! I need to remove this shirt from order that I brought for my husband.  He does not like it
I can help you with that. Have you already received the order?
No
Can I get your full name or account ID?
Norman Bouchard
Thanks Norman, let me just pull up your account.

I have to verify your purchase. Can I get your username, email address and Order ID?
Order ID: 8529191003 I do not have my username or email address
I will try and locate that for you.
Thank you
Do you happen to have your account ID?
Account ID: H7XNSIYQBF
Great, I was able to verify your identity with that. Do you know the shipping status?
No I want to remove that shirt from my order
Yes, I was just trying to see if the item had shipped out yet.
Oh sorry Shipping Status: In Transit
What is your membership level Norman?
Silver
Great! Since you are a silver member I can do the refund immediately. After the item arrives you will have to call back and get a shipping label so you can return it.
Ok, I can do that
If you can tell me the cost of the item I will refund you right now.
54
I just refunded you $54. Just call us back when you receive the item. Is there anything else I can do for you today?
No that is it Have a great day
Thanks Norman, you have a great day too!