Hi, how can I help you?
Hi, I lost my phone and I'm locked out of my account. Can you help me reset my two factor auth?
Sure! Can I have your name please?
My name is Norman Bouchard. I forgot the email that was associated with my account, but I have my security answer.
Thanks for that, next I'll need your email address so I can send you a reset link ok, that would be perfect if you can provide that secret answer
Okay, my answer is Alexander
Great, I've gone ahead and sent a link to the email address on file to reset your 2FA. I'll also send you a link on best practices for maintaining your online secuirty

Was there anything else I could help you with today?
Oh okay, do you happen to know what email address is on the account?
yes, I show it as lilweenie@mail.com anything else I can do for you?
Great, thanks. That's all I needed today
you're welcome! have a good night!