Hello, thank you for contacting AcmeCorp, how may I help you today?
I was wondering the status of my order. I was charged an extra fee and I want to make sure it didn't add fast shipping or something.
I would happy to check. May I have your full name and account id please?
Chloe Zhang Account ID: JRYLLJH2SK
May I have your order id, username, and email please?
Order ID: 4165893569 I'm not sure about the rest.
So to verify you were charged an extra mystery fee?
that thats right
Let me check our system.

How much was the fee for?
$12
This was a company error, I am going to waive the fee.
thanks!
The fee has been removed, anything else I may do for you today? Your welcome.
That will be all thank you.
Thank you for contacting AcmeCorp, please be safe and stay well.