Hello, how may I help you today?
Hello, I wanted to check on my order because I think the delivery time is not correct.
Okay, I'd be happy to help. Could I please get your full name?
Norman Bouchard
Hi Norman, were you trying to change the delivery time from morning to evening?
Yes that is correct.
Could I also get your account and order ID?
DT53O7EJZU, 2693087522
Great, let me check if there's an error in our system.

Okay, I do see there was an error along the way in your order. I'll go ahead an update the delivery time to the evening for you.
Great, thanks so much.
Okay, you are all set. Is there anything else I can do for you?
That's all for me, thanks for the help.
Thanks and have a good day.