HI! How can I help you today
hi I have received my order but the item I ordered has a big stain on it
Oh no! I am so sorry that has happen.  Let me help with this Can I have your name
It is so disappointing Chloe Zhang
Can I have your username, email address and order id?
chloezhang673@email.com Username: chloezhang673 Order ID: 8133853293
What is your membership level
bronze
What was the date of purchase?
2019-12-22
I do apologize.  As a bronze member, you have up to 90 days to return the item.  You outside of that time frame
It is still in its original packaging
I apologize again but I can not accept the return
I just could not check since I was traveling is there anything you can do?
I am so sorry there is nothing I can do
Hmm okay Thanks
You're Welcome! Have a great day