Hi, how may I help you?
Hi.  I recently purchased a pair of boots and when I received them they had a stain on them. Yuck.  I need them for work and I can't look like a slob
Sorry, I can try to return it for you. Could I have your name, please?
Norman Bouchard
Thanks, Norman. I'll also need your Username, Email, and Order ID.
Email Address: nbouchard956@email.com  Username: nbouchard956 Order ID: 0121753912
Okay, what's your membership level?
Gold
Great, we can get this returned for you right away. I'll need an address for the shipping label.
8858 Circle Drive  Newark, NY 77510
Okay, and would you like to send it back by mail, in store, or at a drop-off location?
In store please
Okay, you're good to go. Is there anything else I can help you with?
That's all.  Thank you.
Have a great day!