Hi, thanks for contacting Acme customer support. How can I help you today?
Hi! I received an email saying that my shipping date was wrong.  I need to confirm my shipping date and make sure nothing is wrong
Let me look into that for you. Can I start by getting your full name?
David Williams
Just a moment, Mr. Williams.
ok
Can I also have your Account ID and your Order ID?
ORDRXLWLSG 5622235153
Perfect. I'll also need your Username and  email address to bring up that order. Do you have that information for me?
dw818553 dw818553@email.com
And, what was your question about shipping that you needed answered?
yes I need to confirm my shipping date is it tomorrow afternoon like it is suppose to be
got it, one moment.

No, that's not the date that we have in our system. Would you like to change the date on that delivery?
yes
No problem, let me update that to tomorrow afternoon.

That change has been made. Is there anything else that I can help you with today?
no thank you
Thanks for shopping at Acme. Have a great day!