Hello, how can I help you today?
Hi, can you let me know if I have any credits on my account? I think I should, but I can't find them.
Sure, I can help. Could I get your full name?
Chloe Zhang
Thank you, Chloe. Where were the credits from?
a previous purchase I made it was a one time deal worth $40
Okay, let me look at your account here.

It does appear you are missing credit that is due to you. I can get you those funds now. Could you confirm the amount of credit missing?
$40
Here is a promo code for $40: P6SSR
Amazing, thank you!
Sorry for the inconvenience. Is there anything else I can do for you?
that was it
Have a great day!