Welcome to AcmeBrands. How may I help?
Are you able to handle refunds?
Yes.
Good, I bought an item by mistake and I'd like a refund for it.
OK. I will check into that.
thanks
May I have your full nae or account ID
David Williams
Ok. I have pulled up your account. I will now need username, email address, and order ID
dw520750 dw520750@email.com 9685689372
Thanks. I have validated that.
cool
How would you like the refund?
can it go back to my debit card?
Yes.
let's do that then
debit card

I just need your account ID
I don't have that
OK. I will make a note. Anything else?