Hi! How can I help you?
yes it seems lie you guys charged an extra fee for no reason onto my order. I would like to check the status of the order
I'm sorry to hear about this issue. I would be happy to look into it for you. Can I have your full name, account ID, and order ID?
Joyce Wu, my account id TP6YGBEO9Q and my order id is 7837508120
And what is your membership level?
bronze
I'm sorry, but unfortunately the system says there is no error with the order. I am not able to take this fee off of your account. I'm sorry that isn't the answer you were looking for.
well why was the extra fee added
It could have been a price surge at the time. I'm sorry I can't help you further. Have a great day.