Hello, how can i help you today
Hi.  My name is Joyce Wu.  My username is joycew53.  I need to view my shopping history, but I cannot do so because I lost the phone I use for two-factor authentication.  Can you help?
Of course,

I need your email adress so i can send you the link to reset your 2fa
My email is joycew53@email.com
Okay, i have sent you the reset link with it you will be able to reset your 2fa
Ok great.  Thank you.
No problem, have a nice day