Hey, I’m Donny. How can I help you today?
My name is Joyce Wu, I'm a Silver member, and I'm very frustrated.
I'm sorry to hear that! How can I help?
Every time I try adding this Michael Kors jacket to my cart, it fails to update. Can you reset my account or something? I want to give you guys money, dammit!
We appreciate your business. Let me get that fixed for you as quickly as possible.

It looks like the first suggestion is to refresh your page and try adding the item to the cart again.
Worth a shot. Refreshing now ... Nope, this jacket just won't go in my cart!
Okay. Next step is to log out and back into your account.
Alright. Will give it a go. BRB.
Okay. Take your time.
Hey, what do you know? That got it working. Thanks for your help, man.
Awesome! I'm really glad I could help you out! :) Anything else I could do for ya?
That's it. Cheers!
Great! Cheers mate