Thank you for contacting Acme.  How may I help you today?
I am trying to look at my order status but I forgot my password.
Okay, I can help you with that Do you have your username handy?
rd309525
Excellent, that makes it easy to fix so to get started, I just need your Full name, and either a PIN number or the answer that you gave to a security question
Rodriguez Domingo 947225
Thanks Mr. Domingo I'll create a new password for you right away
thanks
okay, the password njuudphcww9 will get you into your account, and from there you can change it to whatever you would like
Ok thank you
is there anything else I can help with today?
no thats all
Excellent.  Have a great day, Mr. Domingo