Hello
Hi! How can I help you?
I bought these Calvin Klein boots in brown. I thought that the brown would look good, but I've changed my mind Now I want black boots I want to return the boots Can you help me do that?
Sure, I can help you with that. Can I have your full name, username, email address, and order ID, please?
David Williams
And also your membership level.
dw066972 dw066972@email.com 9135540714 I'm a Bronze
When did you purchase the boots?
Hmmm Let me think I believe I bought them on October 24, 2019 I was going to wear them in Halloween costume but I changed my mind
I'm sorry, that's outside of the 90-day return window. Unfortunately, we won't be able to process this return.
Oh no Really? Is there anything you can do?
I'm sorry, there is nothing I can do since the system won't let me open up the return due to it being over the time period. I could notify my manager and have them reach out to you? That's the most I can do, I'm sorry.
That would be great I am a loyal customer. I know that I should have returned them earlier, but maybe you could help me this one time
Okay, I have sent an email to him. Can I help you with anything else right now?
No, that was it
Sure, I understand. I hope my manager can help you with that. Okay, have a great day!