Hi, what can I do for you?
Hi, my name's Chloe Zhang.  I have a premium subscription with Acme I was on my account page, but I couldn't find any details about the subscription.  Can you let me know when my annual fee is due?
Okay, thanks for being a premium member.

Sure, I can look into that for you. Can I have your account ID and order ID?
sure, B2H2LIOWXN 8621820011
You have $14 that was due yesterday
oo, sorry about that
Here is a link you can use to check your account in the future

Would you like to pay that amount today?
can I use my credit card on file and pay that off before it gets further into arrears?
Yes, we can do that

You account is now up to date Is there anything else I can do for you?
No, that's perfect, thanks
Have a good day