Hi! How can I help you today?
Hi I would like to check on order status because the cost of shipping was too high.
Sure, let me look into that for you. May I have your full name, please?
Chloe Zhang
Okay, I just need to bring up your purchase. I'll need you username, email address and Order ID.
Username: czhang12 Email Address: czhang12@email.com Order ID: 5229897392
Great, Can you tell me what the shipping status of the order is?
Shipping Status: In Transit
Chloe, would you like me to cancel the order for you?
Yes please I would like a refund if possible
No problem. I just cancelled the order and no charge will be made to your account.
Thank you
Is there anything else that I can help you with today?
No but thank you
Have a great day!