hello??
Hello. How can I help you>
I was charged for an order that I never made...what's going on?
What is your name?
Crystal Minh
One moment please and I will try to figure this out for you.
okay
What is your email address and the Order ID for the charge?
crystalm683@email.com and 4887679732
Thank you.

Do you have a username?
crystalm683
What is your membership level?
Bronze why is this taking so long?
Unfortunately, I cannot help you with this order.  I will forward you to the proper team.