Hello, how can I help you today?
I just got an email confirmation on my order, and it looks like you are shipping 2 of item to me.  I only wanted one
I see, let me look into that for you.
ok
Could I get your name or account ID?
Name: Sanya Afzal Account ID: F5Q8PTYU91
Thank you. Can I have the order ID please?
Order ID: 1177478183
Thanks. Could I ask your membership level with us?
Guest
What is the refund amount that you'd like?
$94 thanks!
Is there anything else I can help with today?
nope, that's it.
Have a nice day.