Hello. How can i help you today?
Hi I have a problem accessing my account. My phone that was used for 2 factor authentication broke. Can you help?
Yes This is definately something we can help with You wish to reset your two factor authentication?
or figure out a way to log in because my phone doesn't work
If your phone is broken we will need to reset two factor authentication in order for you to log in
ok
Can I get your full name and account ID?
Alessandro Phoenix AZSFKI8DJS
Can you please provide me with your email address as well?
aphoenix6@email.com
Can you confirm your PIN number?
632548
I have sent a reset code to the email address on file
ok thanks
Also I have sent a link with best practices to help you avoid this problem in the future

Is there anything else I can help you with today?
that's it
All right. Have a great day!