Hello. How can I help you today?
Hi.  My name is Chloe Zhang.   My Order ID is 6407383331.  On my last order of Guess jeans, there was an extra fee added and I can't figure out why.
Hello Chloe. Let me take a look. One moment please. Can you tell me what the fee says? Also can I have your account ID?
My account ID is IFRPQBYFBU.  There is no reason given for the fee.
Ive pulled it up and looks like there was an error on our end. Let me get that fixed for you.
Great thank you.
How much was the fee for? Hello?
$10
Alright I have issued the refund. Im sorry about that.
OK thanks for your help.
No problem. Have a great day.