Hi! How may I help you?
I wanted to see why the shipping cost are so high for this order?
Sure, may I have full name, Order ID, Username and Email in order to verify it?
Alessandro Phoenix, 9254675243, alessandrophoenix218@gmail.com That's the one.
Did you order any special shipping such as overnight?
Not that I am aware of, there was no rush to get the boots.
What is your membership level?
It's Gold.
Since you're a gold member we believe you about any extra fees, just tell us how much extra it was and I can remove it for you.
There was a $10 shipping charge. To be honest I think I now want to cancel the order.
Alright, how would you like the refund sent to you? Credit?
A refund would be the best option at this point.
How would you like it sent to you? Credit?
Yes, back on the card I used.
How much was the full order?
The item was $69, and then there is the $10 shipping fee.
There is your refund! Anything else I may do for you today?
Not right now, thank you for your quick assistance.
Thank you! Have a great day!