Hello! How may I help you?
Hi my credit card is saying it’s invalid when I know it’s not. I’m trying to place an order
I am sorry to hear that. I will help you solve this. May I have your full name and account ID please?
Name: David Williams 12345
Thank you.

You have already tried putting in your credit card again?
Yes
Okay.  Now will you please try logging out and back in?
ok that worked
Great! Is there anything else I can help you with?
nope that’s all
Have a great day!