Hello, how may I help you?
I was charged twice for my subscription
Let me help you with that. Could I have your full name or account id?
Rodriguez Domingo
Could I have your account id and order id to verify your identity?
LJYGNZAYTM 7688410288
Thank you Could you tell me your membership level?
bronze
Let me check the system to see what happened.

There was an issue with the account, let me get you a refund. What is the extra amount you were charged?
I think 54.00
Your account was refunded $54 dollars.
thank you
I apologize for the error.
thank you have a nice day
Can I help you with anything else?
no
Have a good day.