Hello, how can I help you today?
Yes, I am trying to use a promo code but it is saying that it is invalid?
Sure, I can help you with that. Can I get your full name and account ID please?
My name is Rodriguez Domingo and my order ID is 9937533429
Could you tell me when the promo code was issued?
I got it 8 days ago.
That explains it. Promo codes are only valid for 7 days after being issued. So, it is being marked as invalid due to it expiring.
I don't remember seeing it.  Is there anyway you can allow me to use it?
Let me see what I can do. What membership level are you?
I am a gold
Great, I have you pulled up. What was the promo code discount? I will issue you another promo code equal to the expired one.
It was 25% off.
Great. I have you all taken care of.
Thank you so much.
Your new promo code is RXAVK
Fantastic.  Thank you for your time.
It is good for 1 week starting today No problem, you have a great rest of your day.