Thank you for contacting AcmeBrands! How can I help you today?
I have an extra fee on my bill can you check it out for me
Yes. Please provide me with your name and account ID.
Chloe Zhang B7Q8DFDDLQ order ID 0540609089
I've pulled up your account, Chloe. Is it an extra service on your account or a fee applied to your recent order?
I can't tell what it is for.  I am a Gold Level member
Alright. Give me one moment to review your account.
sure take your time
I do see an additional fee added to your last order which is probably what you're seeing on your bill. Since you're one of our Gold members, I'd be more than happy to remove that.
great!
What was the total of the fee on your bill?
It's $50
I've updated your order with the adjustment of $50. Is there anything else I can help you with?
no
Okay, enjoy your evening!