Hello, thanks for contacting AcmeBrands How may I help you?
Hi, I want to know the status of my order
Sure, what would you like to know about it?
I want to know whether it has shipped yet
Ok, I can help you with that, can I get your full name to start?
Joyce Wu
Ok, and do you have an account ID and Order ID?
Umm, no I do not I wanted to go onto my account to view it, but I can't
You can't view your account?
That's right
And what is the cause for that?
I don't have the phone I normally use for two-factor authentication
Ah, I see Are you planning to reset this device then to log into your account?
Yes
Ok, I will need your email address to send you the reset code, do you have that?
Yes, it is joycewu4@email.com
Ok, I will be sending you the appropriate reset options in an email I will also be sending you a link
Ok
This link will contain security best practices to ensure that you keep your account and your information safe It is important to AcmeBrands to keep our customer accounts secure
Cool
Is there anything else I can help you with?
No, that's it You've been quite helpful actually
Wonderful, have a great day!