Hello how may I help you?
Hi I have a general question. Everytime I search for an item there are 0 results being returned, so I want to find out what's going on.
I can help troubleshoot this. Could you try logging out and back in and see if the problem persists?

Are you there?
yes sorry I thought I answered Yes I did that and I am still getting the same problem
Okay, could you also trying cleaning your cookies from your browser?
oh ok I didn't think about that. hold on hey that seemed to work. I can find stuff now! thanks for that suggestion
Great, is there anything else I can do for you?
that's it
Have a wonderful day!