Hello, how can I help you?
Hi, I want to check on my order status. There appears to be an extra fee that was added for no apparent reason? Can you help me?
Yes, what is your username?
I don't have my username on me, can I give you other information?
Yes, what is your full name?
Chloe Zhang
Are you a gold or silver member?
Bronze member
Unfortunately, I can only remove the fee for gold or silver members.  There was a price surge recently and there is nothing else I can do about it.  I do apologize.
Interesting. Wish I would have known that before the purchase.
I am sorry.  Is there anything else I can help you with?
Nope, that's all I guess
Have a nice day.