Hello, and thanks for choosing AcmeBrands! How can I help you today?
Hello there, I would like to check the status of my order, because I only ordered one item, however, my email confirmation says I ordered two items.
Okay, I'm more than happy to help you. I'll need to pull up your account. Can I get your full name or account ID, please?
Great!  Do you need any information from me?
Yes, so that I can pull up your account and verify everything.
My name is Joseph Banter and my account ID is:  YKKSAJD4DY
Okay, thank you.

And do you have the order ID?
Yes, I sure do!  My order ID is: 0830865726
I have successfully verified your identity! I'm going to check on this error now.
Great! Thank you!
Good news, the email had an error on it. You were only charged for one item. Is there anything else that I can help you with?
Ahh, that IS good news! No thank you, that is perfect!  Thank you for your assistance!  Have a great day!
You too, thanks!