hello
Hello, what can I do for you today?
i'd like to make a purchase, but i can't because for some reason, my card keeps getting declined any ideas why?
Okay, let me see what I can do to help you?
ok
Just to be sure can you try entering your card information again?
yes, it's correct
Just have to be sure. What's the expiration date on your card?
oh that must be the issue.  it just expired.  thanks for the reminder
No worries, is there anything else I can help you with?
that's it
Well then have a nice day!