Good afternoon, how can I help you today?
i had ordered a couple of items but now i would like to remove one of the items because my husband did not like it
I can help you with this. Have the items been received yet?
no it says out for delivery
Can I get your full name or Account ID?
Sanya Afzal Account ID: JS11XXNQKU
Just give me a minute to pull up your account Sanya.

I'll have to look up your order Sanya. Can I also get your order ID?
Order ID: 5653262410
Sanya, what is your membership level?
bronze
I can give you a refund immediately for the item. When it arrives, you will have to call customer service back to get a shipping label to return it.
sounds good thank you
How much was the item so I can give you the refund?
$59
Great, I have made the refund. Is there anything else I can help you with?
that is all. thank you so much
Thanks, have a great day!