Hello, how I can I help you today?
HI, I wanted to check on my order status because I got a notification from UPS, and the cost of shipping is too high
May I have your full name or account ID?
Sure. My name is Albert Sanders. I was wondering if I can just cancel my order and get a refund.
May I have your username, email address, and the order ID?
Yeah sure. My username is asanders138 Email is asanders138@email.com Order ID is 3338498646
Has the item been shipped already?
Sorry about this, I didn't realize the shipping was going to be so expensive I don't think so. It says Order Received
Ok, I can cancel the order for you then.
Awesome, thank you.
The order has now been cancelled.
Marvelous.
Is there anything else I can assist you with today?
Nope, that was everything. Thanks so much.
Have a wonderful day.