Hello, how can I help you today?
I was billed for the premium subscription shopping service, but I never asked for that. So I just want to check on it.
No worries let me see what I can do for you Can I have your full name please?
My name is Crystal Minh.
And how did you learn about this Crystal?
I saw the premium subscription on my account.
Just to be clear, you personally saw this on your account and didn't hear about it from a secondary source or an email?
Someone else told me they saw it on my account.
And who was this?
My husband.
Okay, thank you!

Let me check the system to see what the problem is
Thank you.
Well after checking, someone along the line must have made a mistake, because you don't have a premium subscription. You haven't been charged anything since your last purchase.
So I was never charged $40 for the service?
Nope.
Okay, great. Thank you!
Great! Is there anything else I can do for you today?
No, that was it.
Well then have a nice day!