Hi! How can I help you today?
Hi, my husband said he saw that a premium subscription was added to our account but we never asked for it to be added.
Got it, one moment please May I please have your account ID?
I don't have my id, my name is Sanya Afzal if you can find it that way.
Yes, that will do, thank you!

I'm going to go ahead and find out about this, one moment.
ok
The service was removed, have you been charged for it yet?
I am not sure, he didn't tell me that.
Got it, that is all I'm going to need. Is there anything else you need help with today?
No, that was all.
Great, Thanks for contacting acmecorp and have a good day!