Hello. I have a problem with my promo code
Hello, Thank you for reaching out to AcmeBrand today. How may I help you?
I got an email from you guys about a great sale and it listed this code But when I try to enter it, it says the code isn't valid Can you help?
I see and I'm sorry to hear that. Let's try to check on the promo code. one moment please.
Okay
Could you provide me with your Full name or Account ID please?
Crystal Minh
Thank you Crystal. I was able to pull up your account.
Okay
The majority of our promo codes are good for 7 days but sometimes they may come back with errors. Could you tell me when you received the code?
Oh, maybe that's the issue I got the code nine days ago
Ah alright that might be why but let me see if I can still help. Could you tell me your membership level?
Gold
Great let me just do a quick check with the system.

It actually looks like your code was one of the ones that is good beyond the 7 day period and it was labelled expired prematurely. Let me issue a new one for you.
Oh great
The new code for you to use is: NRBJI
That would be so nice of you Let me try that new code I just entered it It worked!!! Thank you
I'm sorry for any inconvenience this may have caused and glad we were able to get it resolved! Was there anything else I could help you with today?
No that was it Thanks for fixing it
No problem! Thank you for shopping with us. Have a wonderful day!