Hi. How can I help you today?
I'm trying to look up an order on my account, but I lost my phone that it uses for 2 factor authentication.
I can definitely help you with that and get you back in to your account. Can I have your name and account ID please?
Albert Sanders I don't know my account number
Thank you Albert. That is ok. Do you have your email address on the account?
alberts9@email.com
I have sent you a link to your email to set the 2FA back up with your new phone.
Ok can you hold on why I try it
I will also send a link for best security practices.

Sure.
Ok that works.  Thanks.
Is there anything else I can help you with?
Thats all.  Thanks
Great. Have a nice day.