Thank you for contacting Acme.  How may I help you today?
Hey. I'm thinking about buying a michael kors shirt I want to know if the buttons are brown or black though
Excellent choice.  Let me see what I can find This will just take a second as I dig up the details
ok
My name is Ford Prefect, by the way, how may I address you today?
Joyce Wu
Thanks, Ms Wu and, yes, I have some information about the Michael Kors shirt right here
great
although the designers offer lots of choices, our purchasing team has chosen the dark brown buttons, which are quite stylish They are almost, but not quite, black
hm, all right sounds nice Thanks
I'm glad to hear it and you're welcome.  May I help with anything else?
No, that's it
Excellent, have a great day