Hello, how may I help you today?
I am trying to buy a shirt but whenever I add it, my cart doesn't update.
I see, so just so I am clear, when you are on our website, when you try to add an item currently it will not add it correct?
No, I try to add it but it doesn't show up in my cart.
Let's see what we can get done about this, one moment. Ok, let's do a couple of troubleshooting steps and see if this is a quick fix.  The first thing is just try refreshing the page and add the shirt again.
Ok, I tried that but I still don't see it.
Thank you for that, let's try another quick one.  Try logging out of your account then logging back in and adding the item.  Usually this is a cookie problem.  Give that a try.
Ah, that worked! Thanks so much!
Fantastic!  Now you can buy that shirt you want.  Is there anything else I can help you with today?
No, that's all!
Thank you for your patronage and you have a wonderful rest of your day!