Hello, thank you for contacting AcmeCorp today. How may I help you?
Hi, I'm hoping to place an order, but I can't seem to add any items to my cart.  Can you help with this?
I'm sorry you're having issues with adding items to your cart. Let's try a few things to see if we can't do a few things to see if we can get it fixed. First could you try refreshing the page and seeing if adding an Item starts to work?
Okay, I'll try refreshing. No, I'm still having the same problem.
Alright let's try something else.

Could you try logging in and out of your account for me to see if it clears anything up?
Okay, I'll try that.  Just a second. Ah, that seems to have done the trick.  Thanks, my cart is updating now
Awesome, I'm glad we were able to get it working again. Was there anything else I could help you with today?
No, that was everything.  Thanks for your help
No problem! Thank you for shopping with us. Have a wonderful day!