Hello, how may I help you?
I have already completed a return and the charge has not been reversed on my billing statement
Okay, can I have your full name to look into this?
David Williams
Thank you, I will need your username, email address, and order ID. Also, how long have you been waiting?
dwilliams952  dwilliams952@email.com   7035223138
Do you happen to know how long you've been waiting for the refund to be processed?
I really don't know, my wife did it for me.
Alright, the system requires me to enter a time frame, so I'll just say it's been more than a week. I want to get this refund done for you right now.

Okay, I have credited your account for the amount you were charged.
Great. Thank you.
You're welcome, is there anything else you need?
No, thanks
Okay, enjoy the rest of your day.