Hello!  I was charged for an item that definitely did not buy! It's not even my style.
Hello, I'm very sorry to hear that. Let me help you resolve this. Can I have your full name or account ID?
David Williams - dw443296
It seems our company made a mistake with your order. I'm very sorry. Are you a gold or silver member?
I am not
Can you tell me what the item is that you did not order
A Tommy Hilfiger shirt. Blue with red and white stripe in the middle.
Do you have an Order ID or username?
I have both. Order ID is 3469907546 Username is dw443296
Can I have your email address as well?
dw443296@email.com
Thank you.
You're welcome!
How would you like your refund? There are a few options. A prepaid gift card is one. Adding the value back to your account is another. I can send you a paper check or refund your credit card as well.
Please refund my credit card.
Absolutely. I'll need to know your credit card number.
Hmm, can't you just refund the used payment?  I don't really feel comfortable putting my CC number on a chat box.
The way the system works requires I input the card for validation. What was the date of the purchase?
I am not sure because I didn't actually make the purchase.
Was it your card used in the purchase?
Yes, nevermind.  Just give me a prepaid gift card please.
I'll need to know your address to mail the card.
9429 Kennedy St Brighton, MI 59609
How would you like to return the item, by mail, in store, or the drop off center?
If I ever get it I will drop it off in store. Only reason I knew about the purchase was because of an email.  Hopefully it hasn't already shipped.
I can check that for you now.
Thank you.
Can you tell me how much the item cost?
99
The $99 gift card will be sent to your address.
Thank you.
Can I help you with anything else?
That will do it.  Thank you.
Thank you for being a customer. Have a great day.