Hello, how may I help you today?
I'm looking for information on a extra fee that was added to my order. I don't know why.
I can certainly help you with that. Can I please have your full name, account ID, and order ID?
David Williams CTNMW2GQ7H and 8517243185
Thank you. One moment please.

Just to be sure, are you inquiring about an extra charge on your order?
yes a extra charge
Thank you.

Can you please tell me your membership level?
Gold
Although it seems that the extra charge was valid, I can remove this charge for you because you are a valued Gold member. Can you please tell me the amount of the extra charge?
49
The extra charge has been removed. It may take a few days to show up on your bill.
Thank you for your help
You are welcome. Is there anything else I can help you with today?
that is all thank you
Thank you. Have a great day!