Hello, how can i help you
Hello I need to remove a second item from my order
did you order two of same item?
No I chose the wrong size accidentally
Has the order shipped yet?
the Tommy Hilfiger boots yes it's in transit I am a gold member, and this was just an error on my part
Can i get your full name
Norman Bouchard
Okay i found you. Now  i need to verify identity. I need your account id and order id
FBOD33KG1E, 0607010532
Thank you, everything looks good. And you say the order is currently in transit?
yes that's what it's showing
I can offer a refund immediately for the second product. and then when it arrives you can call customer service and get support to have it shipped back Can I get the cost of the second item.
Oh that's awesome. Thank you so much. $69
there your refund has been sent. Can i help you with anything else
I appreciate you! No that's it.
Have a great day!