Hello! How may I help you today?
Yes, I am wanting to find out a bit more information on a product I am considering purchasing.
Okay! Can I have your name or customer ID?
sure. My name is Chloe Zhang.
Okay! What item are you wanting to purhcase?
I am interesting in the Calvin Klein boots that are $79. I need to know if they are waterproof, as there are some rainy days where I live.
Hello!  Most of our boots are waterproof.
Okay, but are these particular boots waterproof as well? I don't want to end up with soggy feet.
TO find out for sure, once you purchase your boots there should be a guarantee that is attached.
Is there no way I can find this out before I purchase them?
Let me look. Please hold. You will just need to check the guarantee that is attached. Is there anything else I can help you with today?