hi there, how are you? how can I help?
I'm well thanks and you? I was hoping you could assist me in initiating a return for an item I purchased on your site. It was supposed to be a surprise birthday present for my husband, but when it arrived, I realized it was the wrong colour.
just fine, thanks sorry to hear that. what is your name please?
My name is Sanya Afzal
can I ask your membership level please?
Yes, I am a silver member
and what was the purchase date?
I purchased the shirt on 2019-12-03
OK< as a Silver member, we can accept returns from the last 6 months, so that is no problem. I will need your address for the shipping label
Perfect. My address is 2131 1st Ave  Monterey, CA 28051
would you prefer to mail it back to us or to take it to a store or a drop-off center?
I think it would be easiest just to mail it back to you, rather than me having to drive anyhwere. anywhere***
yes ofc

OK, you will receive that label soon. Is there anything else today?
Perfect. And I just give it to my mail man then to return?
as long as it is in a box
Okay great that's everything for today thanks for your assistance
ok have a good afternoon