Hello, how may I help you?
Hi. I got an email saying my subscription was removed from my account without my doing. Can you check on that forme.
Sure, could I get your name, please?
yes, it's Norman Bouchard.
Thank you, Norman. You heard about this from an email?
yes
Okay, let me just check on that here.

It does appear this service was removed by mistake. Our apologies, I'll just go ahead and reinstate it for you.
ok thanks
Okay, can you see the service on your account now?
yes i can
Great, is there anything else I can do for you?
nope that is it, thanks
Have a wonderful day!