Welcome to AcmeBrands. How may I help?
I want to check on my order status but I can't get to my account.
OK. You can't access your account online?
Yes
Are you missing any information, is that why it isn't working? Like, missing username, etc.? Or something else?
I can't remember my password for the account.
Oh. I can help with that. Let me get your full name and account ID
Sanya Afzal I forgot my account ID
That's OK. I have pulled up your account. What is your username?
I can't remember.  This COVID stuff has me all frazzled.  Sorry
OK. Let me recover it. I need your zipcode and phone number
Oh wait, I found it!
Excellent.
sa098180
OK. I have made  note of that. I cannot retrieve the old password but I can generate a new one
Can you just look up my order now and then I can change the password later?
Sorry. I am unable to do that. We have certain procedures we need to follow. I will need your pin
Pin?  Let me see if I wrote that down 295307
Here is the password. t1szhx0kg7g Sorry I was unable to look up the info. Anything esle? else?
So do just log in with this new password and my username?
Yes. That is correct.
Okay. What if that doesn't work?
That is the correct info you will need. If there is a problem, don't hesitate to contact us. There shouldn't be a problem, but you never know.
Okay, cool.  Thanks for your help and wash your hands!
Yes. Same. Have a great day!