Hi! How can I help you?
I am interested in the state of my refund
Sure, I can take care of that! Can I have your name please?
My name is Joyce Wu I wanted to add an item to refund
So you want to know the status or you want to add an item?
I want to refund another item, the pair of Guess boots
ok, thanks for clarifying. What was the reason for the refund?
I don't like the fit of the boots
ok, I'll just need your username, email address and order ID
My username is jwu70257 My email is jwu72057@email.com And my order id is 9618675623
perfect! To get that refund to you I just need the purchase price of the boots and the original refund amount you were waiting on so the new refund amount and the old amount
Okay I see, the purchase price is $54 Is that okay?
yes, did you already have a refund in progress? or is this the only refund?
I had a refund in progress already, which was $100 So I should get a $154 refund in total
Thanks so much, I've updated your refund amount to be $154 Is there anything else I can help with today?

it doesn't sound like it, have a wonderful day!