Hi, there.  How may I help you?
I am trying to access my account to see my shopping history, but I lost the phone I use for two-factor authentication.
Oh no!  I can help you with that.  May I have your full name and Account ID, please?
Thank you! My name is David Williams, and my account ID is 834771847.
Okay, I have your account pulled up and now I need your email address, please.
My email address is dw750234@email.com
Great.  I am going to reset the account and send it to your email address.
Thank you!!
You are welcome.  I am going to send you a link about security practices, just for your information.
Great, thank you!
May I help you with anything else today?
No, that was all. Thank you.
You are very welcome.  Have a great day!