Hello, how may I help you today?
Hello, I think there was a mistake with the shipping cost on my order, it is way higher than I expected.
May I have your Order ID, username, and your e-mail address?
5098851717, rdomingo234, rdomingo234@email.com
What is the delivery status of the order?
I don't have that information
Let me check that for you then. The order has been received, would you like to cancel the order?
Yes please, and get a refund
Payment is not made until the item is shipped. My system shows the item has not been shipped so I can only cancel the order.
Ok, that is fine. Please cancel
Ok, the order has been cancelled and I am sorry for the trouble.
Thank you
Is there anything else I can help you with today?
No, that's all
Have a great day!