Hi
Thank you for contacting AcmeBrands, how can I help you today?
My name is Albert Sanders i placed an order for some item but i want one of them removed as my partner didn't like it Can you help me with that
OK Albert, let me see what we can do.

Can I have your account ID and order ID please? Are you still there?
Yeah Account ID: NSBCDCEED6 Order ID: 2138093463
Can you confirm the shipment status of your order?
It has been delivered
OK, and what membership level are you?
I'm on Gold Membership
I can offer you a refund immediately, then we can get a shipping label for your return once the refund is processed. How much is the cost of the item you are returning?
$94 Thanks
OK, your refund has now been processed.
Really appreciate
Is there anything else I can help with today?
That is all
Great, thank you and have a good day