Hi, how can I help you?
Hello! Can you check the status of my order please?
Yes, I can help you with that
I think I chose 2 days shipping but I havn't recieved my item yet
Ok, you want to check the shipping status, correct?
yes. I chose and was charged for 2 days shipping so the item should arrive today
great. Have you received an email about your shipping order?
not yet
Ok, one moment please
thanks
Your welcome. Can I get your full name or Account ID please?
Alessandro Phoenix
Great, I just need to verify your identity. Can I have your Account ID and Order Id please?
Account ID: RCBWL3D2YO Order ID: 5579767033
thank you

Next I will validate your purchase. Can I Have your Username please?
Aphoenix
Great. and can I have your email please
Aphonix20@gmail.com
Ok, and you want to know if your package will be arriving today since you paid for 2 day shipping, correct?
yes
Ok, one moment

I'm sorry, but it looks like your package will not be arriving today. It's due to arrive tomorrow morning instead Unfortunately, it's already out for delivery so I can't speed up the delivery process from here
Oh but I paid extra for shipping can I get a refund for my shipping fee?
Do you know what level membership you have?
I don't have a membership
ok, I can offer you a partial shipping refund

Ok, your account has been refunded the cost of your two day shipping. Sorry for the inconvenience!
Thank you. It's ok
Your welcome. I hope you will continue to shop with us in the future Is there anything else I can do for you today?
That will be all appreciate your help
Ok, have a great day Goodbye