Hello, thank you for contacting us today. How may I help you?
Hi I noticed that I have been charged for an order I never placed It is a Guess jeans for $54
Oh well that's not good. Let's see if we can figure out what happened.
Thanks
First could you provide me with your first and last name so I can pull up your account?
Chloe Zhang
Thank you Chloe. To validate the purchase I'll also need your Username, Email Address and Order ID. Could I have those as well?
cz212707@email.com Username: cz212707 Order ID: 1138706083
Alright. I was able to find it. now lets see what happened. Let me check with our system one moment.

Alright, This looks like an error on our part. I'm going to go ahead and credit your for the mistake and I'm sorry for any problems this may have caused.
Thank you
You're all set Chloe. Was there anything else I could help you with?
Appreciate it Thats all. Thank you
Thank you for shopping with us. Have a great day!