Thank you for contacting AcmeBrands. How can I help today?
yes i would like to check the status of my order because it seems that there's been an extra fee added for no reason
Absolutely, can I have your full name or account ID?
Alessandro Phoenix and account id is  BAXKDQZCYA
Thank you Alessandro. Can I also have your order ID?
0500914914
It doesn't look like this is a company error, can I have your membership level please?
Gold
In that case, let me go ahead and remove this fee for you. How much do you see that you were overcharged?
$15 Thank you
OK, this fee has been removed now. Is there anything else I can help with today?
great. no that will be all
Thank you, have a great day!