Hello, how can I help you?
Hello, I want to check the status of my order because an extra fee seems to have been added for no reason
May I have your full name and the account ID?
Norman Bouchard Account ID: ZQE23M9R0A
And may I have the order ID please?
4980794181
Thank you. Let me check the order for you...
thank you
Yes, I apologize, you were mistakenly charged with an extra fee.
Can you please remove this fee
Yes, what was the amount of the fee?
9.99 Thank you for you help!
I apologize for the inconvenience and I hope you will still shop with AcmeBrands.
Thank you and I will!
Is there anything else i can assist you with?
No that is all
Have a great day.