Thanks for contacting us! How can I help?
Hey so I need to get a refund because I bought something, but I no longer need it.
I'm happy to help you with that. Can you provide me with your full name so that I can pull up your account, please?
Sure, my name is Crystal Minh. Who am I speaking with?
Thank you, this is Sam with customer service. Have you received the item yet, Crystal?
Okay, thanks Sam. Yeah, I've gotten it.
Okay, so to return it, do you have a reason besides not needing it anymore, such as a size issue, etc.?
I just thought I was going to need the jacket but I don't
Okay. When was the purchase made? Also, what is your membership level?
1/28/2020 Silver
Thank you. I will process that for you. Can you please send me your shipping address?
0639 Brushwick Dr  Baltimore, CA 92202
Thank you. Would you like to process this by mail, or at a store/drop-off center?
By mail please
You're all set, you should be receiving the shipping label. Can I help you with anything else today?
That was it, thanks so much!
You're welcome, have a good day!