Hello, how can I help you today?
Hi I think I am missing about $40 in credits on my account. Name: Norman Bouchard The question regards a Tommy Hilfiger jacket I bought that costs $59
Let me check on that for you now...

Ok, I can send you a promo code to add credit back into your account.
Great, thanks so much, I appreciate it, that's all goodbye.
Hold on, gotta send it to you first...
cool, thanks.
GDPCD
got it, goodbye.
There you are, apologies for the inconvenience. Have a good day.