Hi! I ordered CK boots last night but I noticed there is an extra fee added to my credit card. What is the fee for? hello... hello
Hello, sorry for the wait. Can I have your full name or account ID?
Albert Sanders
Okay, I will need your account ID and order ID.
My order ID is 1739856704
Thank you, may I have your account ID as well?
UMI4G6W7HO
I'm afraid the system says there was no mistake with the fee. May I ask what your membership level is?
oh really? because there is an extra fee in my account. My membership is bronze.
I'm afraid that as you are a Bronze member, I cannot remove the fee for you. I'm very sorry for the inconvenience.
What is the fee for?
The product was very much in demand at the time you purchased it, and there was a price surge on it.
Oh that is totally unfair
I'm very sorry for any inconveniences you are experiencing. Is there anything else I can help you with?
That's all bye
Goodbye