Hello, Thank you for contacting AcmeBrand. How May I help you?
Hi I have a question about my account
Sure, what is your question?
I was checking my account and saw that I was charged for a jacket I never bought
Oh, that's not good. I'll be happy to look into it for you. Could you provide me with your Full name please?
Norman Bouchard
Thank you Norman. I was able to pull up your account.
it's the Guess jacket I was charged $69 for it but I never bought it
Could you also provide me with your Username, Email and order ID so I can confirm the order and look into it?
nbouchard949
Great. Thank you for that information.
nbouchard949@email.com 0727905983
Alright. let me query our system to see what happened.
ok
Alright, it does look like this charge happened. Let me try to get that taken care of for you.
ok great
I'll go ahead and credit your account for the purchase.

Alright, you're all set. Was there anything else I could help you with?
that's it thanks for your help!
No problem. Thank you for shopping with us. have a great day!