Hello! Thank you for contacting us today. How can I help you?
My wife told me to check on our account because she thought she saw a subscription added to it but we didn't sign up for a subscription.
Sure I can help with that. Can I get your name please?
Rodriguez Domingo
Let me check with our system and see if everything is accurate.

Okay it does look like a service was added to the account that was not supposed to be. Let me take care of that for you.

Okay that service has been removed. I can also offer you a refund for that.
Thanks so much. yes please
I apologize for that error. Is there anything else that I can assist you with today?
No, that's all I needed. Thanks a lot
Thank you and have a great day!