Hi,
Hi, how can I help you?
I think my Calvin Klein Boots order got a wrong delivery time
ok, I'd be happy to help you with that. May I have your name please?
Chole Zhang
thanks! Are you looking to confirm a delivery date or move the time from morning to evening?
I actually want to move the delivery time to evening I won't be at home all day long
No problem, can I have your account ID and order ID please
Sure, acc id is KNU4ICT3TY and the order id is 8888137651
Do you know the shipping status?
Yes, it says delivered - I don't know exacly why
OK, no need to change the delivery time then - do you mind checking to see if it was delivered?
No it wasn't delivered
are you sure?
Yes, I guess something wrong with the system. What do you think?
I think so. Let me see what we can do about that
Please
I've found that sometimes a package is mistakenly marked as delivered but can take a couple extra days to arrive.
That makes sense
Anything else I can help you with?
That's all for today, Thank you.
have a good night, practice social distancing! stay healthy