Hello, how may I help you?
Hello, i want to view my shopping history but cant access my account because i for got my password
Sure, I'll help you with that Can I have your full name?
Joyce Wu
Thank you, I will need your username as well
i do not have my username on me right noe now
Okay, we can figure that out too
Okay
I will need 2 of the following: zip code, phone number, email address
Phone Number: (325) 937-6923 | zip code: 35853
Thanks, your username is jwu1
Okay thank you, i will write that down
I can't get your old password, but I can generate a new one for you. I will need the answer to your security question or your PIN number
Okay we can go ahead and create a new password. my pin number is 165245
Great, here is your new password: vp9othnmmxs Is there anything else I can help you with?
OKay thank you, that is everything i needed help with, thank you again
You're welcome, have a nice day