hello, thank you for contacting us today. How may I help you?
Can you please check my account as I am unable to locate a credit of $40 from a promotional package I purchased.  Thanks.
Sure thing. I'll happily look into that for you Coiuld you give me your first and last name please?
Sanya Afzal
Great I was able to pull up your account. Thank you Sanya. Let me note the reason the credit was being issued. one moment.

Alright, I'm going to check with out system to see what happened.

I see the credit on my end so there might be an issue with the interface. Could you try refreshing the page or logging in and out to see if it shows up?
Ok, be back in a flash Well, you have the magic touch or answer, that worked.  Thank you!
Haha that's great to hear! Could I help you with anything else today?
No, thanks, again.
Thank you for shopping with us. Have a wonderful day!