Hi, how can I help you? hello?
Hi So I want to check the status of my order
Sure, I'd be happy to help you with that. May I have your name please?
it seems like there is a mistake in the syste system* because I only ordered one item
ok, lets see if we can straighten that out
but the confirmation email says that I ordered 2 ok thanks
sure, lets start with your name
My name is Rodriguez Domingo
ok, thanks, and your account ID and order ID?
Order ID: 1060647228 Account ID: ADK45IHKCV
Great, and your username and email address?

Mr Domindo?
Domingo
your username and email address please oops sorry!
no problem so I dont have an email or my username seems like I lost them
ok

not a problem It looks like that email was incorrect - you will only be charged for one item! sorry about the mixup!
Oh ok, thats a relief
Yes! Anything else I can help you with?
I really appreciate you taking the time no that would be all thank you
no problem, happy to help, have a great day!