Hi
Hi! Thanks for contacting Acme support. How can I help you today?
I just checked my order and the shipping cost seems way too high If you can't fix this, I would like to just cancel my order
I'm sorry to hear that. Can I get your full name so that I can look into that for you.
Sanya Afzal
One moment Sanya.

Let me bring up your order. Can I get your username, email address and order ID?
yes username is sa280076 sa280076@email.com order id 9915516748
And what is the delivery status?
order received
thanks.

Okay, I can go ahead and cancel the order for you, is that what you'd like me to do?
yes
no problem.
I mean, you could have just been nice and reduce the shipping fee or something but I guess I will just cancel
Unfortunately that wasn't an option at this time.
ok
I went ahead and canceled your order and there is no charge to you. Is there anything else I can do for you today?
no. that was all thank you for your help
Have a great day and thanks for shopping with Acme!