Hello, how can I help you today?
I am inquiring about shipping costs that were included in my bill, but i got an email that it would not be was this is mistake
I see, let me look into this for you.
wait i wrote that wrong. are shipping costs included in the display cost
You said that you got an email from us?
no just an email that said shipping is extra. is it? well not saying "implying"
Okay, just to confirm though you did get an email right?
yesf is shipping extra?
Alright, could I get your name or account ID please?
Alessandro Phoenix
I'll just need your account ID and order ID.
1500464558 can you tell me the staus status*
That was your account ID, yes? I do also need the order ID.
Order ID Account ID: J9OOLTJEWW
Thank you. I will need your username as well.
aphoenix052
And an email address.
aphoenix052@email.com
Thank you.

The email must have been an mistake, the order will be processed as expected initially.
ok great thankyou
Can I help with anything else?
no
Have a nice day.