I forgot to add the Calvin Klein jacket to my cart
i see so if i understand correctly, you would like to add a calvin klein jacket to your order?
yes
may i have your full name, account id, and order id, to pull up your account?
Norman Bouchard
ill need those three to pull up and verify the account
Order ID: 9991610149 Account ID: 9DBLHMQUIL
thank you

and do you have the shipping status of the order?
delivered
i'll need the shipping status to process your request
delivered
what is your membership level? (bronze silver gold)
bronze
i apologize, but i am unable to add an item to an order for you since it is already delivered
okay thanks
however you can place another order on our site for the item you wish
Okay
is there anything else i can help with todayt
no
have a good one