hello, how may i be of assistance today?
What is your return policy?
To clarify, are you asking about our return policy storewide, or about a particular order or item?
storewide please
I can help you with that, may I ask with whom I am speaking today? Just a first name is fine so long as you are comfortable

It is also ok if you do not wish to share
Joyce Wu
Ok Joyce, I have an answer for you here. I will send a document, but also explain Our return policy is based on membership level (bronze, silver, gold)
okay i am a guest
gold members are allowed unlimited returns. Silver members are allowed returns on purchases going back 6 months. Lastly Bronze members are allowed reurns on all purchases within the last 90 days As a guest member, you may return any item purchased withing the last 90 days

Did you have any further question, or is there anything else I can help you with today? apologies i mistyped that guest members are allowed to refund any purchase within the last 30 days
okay thank you! thats all have a good day
thanks to you, and have a great day