Hello, how can I help!
I was charged twice on my billing statement for my premium subscription
i see, you wish to dispute a double payment on your subscription, and I am happy to help! I will need your full name to pull up the account
Crystal Minh
Thank you! I now need your account id and order id, to pull up the subscription
Account ID: OV3OCGF7IN Order ID: 2912666257
Thanks again now, what is your membership level?
Gold
now, how much was the additional charge, so I can refund you the amount now?
I amount of the premium subscription
ok, have you paid the bill already?
No Yes I have already payed my bill
and it charged you two times correct?
yes
how much were you charged?
#99 $99
how much did you pay in otherwords is that 99 total or was it two payments of 99
it was two payment of 99
ok

There, i have refunded the double charge amount is there anything else i can assist with??
okay, thank you that will be everything
Have a good day