Hi! How can I help you?
I forgot my password and can't get into my account.
Okay, I can help you with that. Can I have your full name and your username, please?
Joyce Wu
And your username?
I don't remember that either
Okay, I will need some info to verify your identity so that we can recover your username. Can you give me your zip code and phone number?
21473    811-385-5652
Okay, your username is jwu1
got it
For your password, I cannot recover the old one, but I can generate a new one for you. I just need your PIN or answer to the security question
security question is Singh
cs9lyts0xcw is your new password. You should be all set to access your account. Is there anything else I can help you with?
No, thanks for your help.
You're very welcome! Have a great day.