Hi! How may I help you?
Hi. I need to see my shopping history on your website but I can't log in. I don't have the phone anymore that i used initially for the two factor authentication.
I see, well we can change that! May I have your full name and email to verify?
sure, it's Crystal Minh and my email is cminh@email.com.
I have sent a link to change the phone on file to your email. Will there be anything else today?
nope that's it, thank you!
Have a good one!