Hi, how can I help you?
Hi
Hi!
I need to add an item to my order
sure!
I forgot to add it to my cart earlier thanks, they are the $49 Guess Boots
sure! Can I have your name please?
Norman Bouchard
Thanks, and you account and order ID?
Account ID: FXXRCEBMDV Order ID: 5641647447
Can yo tell me the shipping status of your existing order please?
It says delivered, but they haven't actually arrived yet.
ok, what is your membership level?
Gold
great, I'll go ahead and create a separate order since it's too late to add them to that order
thank you!
that way you get it ASAP
I appreciate it
you're very welcome, that is all taken care of. Anything else I can help with today?
Nope, that's all
excellent, have a great night, enjoy those new boots!