Hello, how may I help you?
Hello. I bought one of your premium subscriptions, wanted to extend it, if possible. I need time to come up with some cash for it. Given my current economic situation
Of course! Can I get your full name, account ID, and order ID to verify your identity?
Great. My name is Joyce Wu Account id is Q8PZQZZCJG order id is 6815278091
What is your membership level?
it is silver can you please help me out
How late are you on the payment?
About a month I just lost my job because of the global pandemic and i don't know when I'l be able to get unemployment compensation
Unfortunately, we are unable to offer you an extension due to your membership level and how far you are behind in payment. However, I will escalate this to my manager for you. Can I get your phone number so they can call you and speak to you about yo ur situation*
sure. it is (189) 615-5708 can you recommend anything that I can do on my end to help my case?
Yes, I will put in some good words for you. I have notified my manager and they will contact you shortly. Is there anything else I can help you with?
no, that is all thank you for your help
Have a great day. I hope your situation improves!