Hi there I am Alessandro Phoenix
Welcome to AcmeBrands. How may I help, Alessandro?
I signed up for bronze level, but got charged TWICE!!!!! Can you help me get my money back please
OK. How did you find out about this issue?
I saw it on my card
I have pulled up your account.
ok
What is your account ID and order ID?
Account ID: YI1PTSCGLT Order ID: 2714981013
Thanks, I have verified your ID

Let me check my system and see what I can do.
ok thank you
We are unable to refund bronze customers. I apologize for that. I hope you can understand.
Ok Thank you for trying
You're welcome. Anything else today?