Hello, how can I help you today?
Hi, I returned something recently but the charge hasn't been reversed yet on my billing statement.
Happy to help, may I have your full name please?
yup, it's Norman Bouchard.
thanks Norman, just a second.

Can I have your username, email address and order id?
yeah it's normanb4. My email is normanb4@gmail.com. the order id is 6153485790
thanks Norman.

Can you reconfirm your email address?
oh sorry, it's normanb4@email.com
no problem.

Your purchase has been verified. I am going to do a refund for you.
Ok great thanks
How do you want the refund back?
on the card i paid with i guess.
then I need your account id to retrieve your credit card details.
I don't have that info.
I really need your account id to retrieve your credit card. But other alternatives can be gift card, paper check or add value to your account. Do you want  any one of these options?
Just send me a gift card.
May I have your full address please?
yes, it is 8492 Primrose Ave. Brighton NY 63704
thanks, and how much is the refund?
I believe it's 84 thanks have a great day
A refund has been made and you will receive the gift card soon. Is there anything else that I can help you with? Have a nice day!