Hi, how can I help you?
I just received my order in the mail, but it just doesn't fit.
I'm sorry to hear that. Can I please have your name and account number?
I'm Albert Sanders.  Hold on and I'll look up the account number. Hm.  I don't see it.  I have a username and an order ID.  Will one of those work?
Sure, can I have your username and order number?
Sure. My username is asanders065. My order # is 6535570716.
Great, can you please tell me your membership level?
I am bronze.
Okay, and what is the date you placed the order?
It was back in November.  November 18, 2019, I think.
I'm sorry, but returns must be made within 90 with Bronze membership level.