hi
Good Morning, Thank you for conatcting Acme, can I help you?
I just want to check the status of my account because I got an email saying a subscription service was added and I don't want it.
Yes, I can help. What is your name and account ID?
Crystal Minh Account ID: 12345
I found your subscription active, is this a mistake?
Yes this is a mistake. I never signed up for it. Can I get a refund?
There has been no charges, would you like me to cancel the subscription?
yes please thank you
thank you, anything else
thats all
Have a great day