Hi! How can I help you?
Hi there, I wanted to check the status of my account because I have a shipping question, if that's possible.
Sure, I can help with that. What is your full name?
My name is Alessasndro Phoenix.  I'm wondering if my account will provide free shipping out of the country and I know different membership levels provide that, I'm not sure if mine does though.
I can check on that for you. What level membership do you have?
Silver level.
It looks like your account does not qualify for free international shipping. Sorry I couldn't give you the answer you were looking for. I'm sending you a link to our FAQ which has answers to more questions you may have about our services.
Oh that's okay, I just wanted to check and see, and make sure before I started having things sent out of the country when I order. :)
Sure, I understand! Glad I could help. Is there anything else I can help you with today?
No no that was all I needed to know, thank you so much!
You're very welcome! Have a great day.