Hi, there.  How can I help you?
Yeah, this is really strange. I was trying to search for a Guess shirt but I keep getting Michael Kors boots instead!
Oh that's strange.  Let's see if I can help you out.
I hope you can!
Try logging out of your account then logging back in.
Okay, just a sec That didn't work.
Okay, clear the cookies from your browswer, then try again.
How do I do that?
Go to the Setting option on your browser, then click on More Details.
Okay, let me try that. Oh, that fixed it!
Awesome!  It's a good idea to do that every now and again.
Sounds like it!
May I help you with anything else?
No, that's everything.
Have a great day!