Hello, how can I help you today?
Hello! I placed an order earlier but forgot to add another item I wanted. Could I get it added to my existing order?
Alright, you are wanting to add to an already existing order, is that correct?
Correct.
Okay, let me see what can be done. May I have your full name and account ID?
Joseph Banter, account QC5SNX0193
Now I need your order ID, please.
My order ID is 3966721118
Thank you. Do you know the current status of your order?
Uh, my shipping status says Order Received.
Thankfully this means that your order can in fact be updated.
Awesome.
I will need to know what the item is, including price and brand name.
They're the $69 Michael_Kors boots.
Alright, your order has been updated. Will that be all for today?
That's all I needed. Thanks a lot!
My pleasure! Have a great day!