Hello and welcome to AcmeCorp, how can I help you today?
Hi, I need some help with the website. It's so slow, nothing is loading! I need to buy stuff really quickly.
Sure, I'll be happy to help with this.  First, can you log out / log in to your account and try the website again?
Okay, I'll try that right now. Nope, didn't work Still slow.
Okay, next can you try closing all the tabs on your browser except for the AcmeCorp one.  See if that helps speed the site up?  Sometimes too many sites can make things slow.
Okay, I'll close my tabs Alright, I closed all my tabs and now the site is loading pretty well! Thank you for the help!
Great, I'm so happy to hear that.  You're welcome, is there anything else I can help you with today?
Nope, that was it. Have a nice day!
Wonderful, you too!