Hi, how can I help you?
I ordered a Calvin Klein shirt and there seems to be an extra fee on there that I am not sure what it's for
Okay, I can look into that issue for you.  May I have your name, please?
Joseph Banter
Okay, Mr. Banter, I will need your Account ID and Order ID.
Account ID: CNA1TOHFPX Order ID: 9070820356
I'm going to check the system to see if this was a company error.

May I have your membership level?
Bronze
Unfortunately, I cannot remove the fee because the error was not made on our end.  Sometimes, the prices of items will fluctuate depending on the supply and demand.
But I was charged $99 for the shirt and then charged an additional fee of $49  that I don't know what it is.
I am very sorry that I cannot get the fee removed.
Can you tell me what it's for? It's not an increase in price as it's an "extra" charge
Sometimes the fee originates from the manufacturer adding value to their product without us knowing, and we have to adjust prices accordingly.  This difference is reflected as what we refer to as a "mystery fee."
That's bull hockey.  Is there a manager I can talk to about having the fee removed?
Yes, I can escalate this matter to my manager and she will contact you ASAP.
Thank you
You're welcome.  I'm sorry there wasn't a more positive outcome for you.  Can I help you with anything else?
No that is all
Have a good day.