Hi there! How can I be of assistance?
hi! I received the product I had ordered but it has a stain on it. I was hoping you could help me return it
I'm sorry to hear! What is your name, please?
Rodriguez Domingo
Thank you, Rodriguez. While I pull up your account, can you please send me your username/email address, as well as your order ID, for purchase validation?
rodriguezdomingo601 rodriguezdomingo601@email.com Order ID: 4611148216
Got it, thank you! And what is your membership level?
Bronze
Thank you. And when was this item purchased?
2019-10-21
Okay. And do you have a receipt with it?
It is not in its original packaging
That's okay, as long as you have a receipt. Do you?
Yes
Then we can process it, no problem! What is your shipping address, please, so that I can generate a shipping label?
Sounds good. Thank you 7493 Primrose Ave  San Lima, MI 6533
Thank you. Do you want to process this by mail, or do it in store/at a drop-off center?
mail please
Okay, you're all set! Can I help you with anything else today?
That is all. Thank you
You're welcome, have a great day!