Hello! What's your name, and how may I help you?
My name is David Williams, and I have an order that I need to check, but I can't remember my username to login.
No problem. Could I have your address, and phone number OR email to verify your account, please?
I believe the email I used was davidwilliams841@email.com My address is 510 Lincoln Ave La Fayette, NY 65774 I'm sorry that's 5190 Lincoln Ave actually
Alright, it went through. Looks like your username was Dwilliams200. Does this help you?
Yes, but are you absolutely sure that's my username?  I'll try to login.
That's what your identity brings it up as, you may try it now.
Ok.  It worked!  Thanks very much!
No problem! Anything else, today?
That's it.  Have a good afternoon.
Have a good one too!