Hello, how may I help you today?
Hi, I need to change an order that I placed, but it's already listed as being in transit, what should I do?
Can you please tell me more about what you would like to change regarding your order?
The jacket for my partner is  something he doesn't want, it's the Kors Jacket. I don't want that, but I do want the shirt, (guess) My Order ID: 3275885462 Account ID: Z0FWZ5TOBD
I can look into that for you. Can I please have your full name?
Will I need to just return it? I'm Albert Sanders.
Thank you. One moment please.

Can I please have your membership level?
bronze
I am able to offer you an immediate refund on the jacket you ordered. Can you please tell me the cost of the jacket?
Ok, I think that's fine, Shall I just return it then? Cost is 89$
After the item arrives, please contact our customer support to start your return process for the jacket. Your refund has been processed already.
Great, thanks and goodbye.
Is there anything else I can help you with today?
No, You've been great, have a good and safe day.
Thank you. Have a great day!