Hello, how can I help you today?
I can't find the item I'm looking for, I'm so frustrated.
Okay, what seems to be the problem?
I keep searching for a product I know you have but the search returns zero results.
Okay, let me see what the problem is. I'm going to let the website team know there's issues today.

Second can I ask you to try logging out and back in?
Okay I tried that, it didn't work.
Can you try clearing out your cookies?
Okay I did that and it also didn't help.
Okay what was your original search term?
Men's plaid shirt
Can you try looking up say "Men's striped shirt" then if that works trying your original term again?
Oh wow, that worked!
Good to hear, is there anything else I can do for you?
That's all thanks?
Then have a nice day!