Hi, how can I help you?
hi
hi
I would like to check the status of my order please
ok, what would you like to check about your order?
I had ordered only one item. However I received the email conformation saying I ordered two
Ok, I can help with that.
I just want to make sure that there is only the item i had ordered and I am not charged for anything else
Yes, I understand. Sorry for the inconvenience Can I have your full name or Account ID please?
Albert Sanders
Can I have your Account ID and Order ID to check your order
Account ID: 0UCY1JYCY1 Order ID: 9548369801
Let me check our system to see about the extra item
thank you
Okay, an extra item was added. Do you know the Shipping Status?
It says out for delivery
How much was the item of clothing that was added?
I only ordered boots for $89
Okay, since it's already out for delivery
However there is also a pair of jeans for $59
which one is the item that was accidently added?
jeans
ok I can offer you a refund now and then when you get the extra jeans, you will need to contact us and start the return process. We will give you a return label to print out. Is that ok?
Sure. thats fine
Okay great

I have refunded you for the jeans
Thank you
You're welcome. Can I help with anything else?
No. Appreciate your help. Thanks
You're welcome, have a great day!