Hello, how can I help you today?
I am wondering why I was charged so much for shipping.
I'm sorry to hear that. I'll try to help you with this. Can I have your full name or account ID?
Alessandro Phoenix
Thanks Alessandro. Can I have your username, email address and order ID as well?
alessandrop169@email.com Username: alessandrop169 Order ID: 8081548323
Thank you. Do you know the status of your shipment?
I have received it.
I'm sorry to hear that the cost of shipping was too high. I can refund part of your shipping fee if you'd like. Would that help solve this issue?
Yes. Thank you.
Great! I'm going to refund you the cost of our standard shipping: $8.
I appreciate your help.
You're welcome. Is there anything else I can help you with?
No you've done all you can.
Then we thank you for being a customer, Alessandro. Have a wonderful day!