Hello. Can I help you with anything today?
Yes, I would like to check the status of my order. The delivery time is incorrect and I have to change it.
I see. Can I have your name please?
Yes, David Williams
Thank you David. Do you also have your account ID and order number?
The account ID is XDL32TB9OS and the order id is 9679602249
Thank you David. What time is it currently schedule for and when would you like to change it to?
It is scheduled for 10 am. 6 pm would be better. It says it has been shipped but I am assuming that doesn't mean it was delivered?
Let me look into this for you.
Thank you
Ok let me change this delivery time for you. Hold just one moment.

Ok David I have changed the delivery time for the evening. Is there anything else I can help you with?
Thank is all. Thank you That is all I mean
You are welcome.