Hello, thank you for contacting Acmebrands how may I help you?
Hiya - I've been having an issue with items that I want to order
I am sorry to hear that, I am happy to assist. What is your issues?
The website says they're out of stock and will be in stock again in 1-2 weeks After 1-2 weeks They're still out of stock
Let me look into this for you. Is this about one item in particular?
It's a Guess shirt I've been trying to buy it for 2 months now My main issue is that I keep getting emails from your website saying "Good News! The item you wanted is back in stock!" but it's not in stock
Lets look into this, I am really sorry to hear that. May I have your full name or account number?
My name is David Williams
Thanks David, and to reconfirm this is for a Guess shirt correct?
Yes, that's right But if this happens for me, I'm sure it happens to other customers and products they want to
I do apologize for this, I am going to write up a report and let our purchasing dept know about this so they can do a better job.
Okay tell your marketing team too I hate getting my hopes up
Yes they have been notified. I am able to back-order the item for you so once it is avail it will ship immediately. Will this help you?
Yes, that sounds fine to me
And may we use the credit card on file?
Yes
I have back-ordered that item for you. Again, I sincerely apologize. Is there anything else I can help you with?
No, that's it
Thank you for contacting us, have a great day.