Good Afternoon!
Hi, how can I help today?
Hi there. I'm reaching out to find out the status of my order. I received a notification saying that it had been delivered, but I didn't receive it.
Of course! Sorry to hear about that. What is your name?
No worries at all. My name is Joseph Banter.
Thanks Joseph. What is your username, email, and order ID?
jbanter, jbanter@gmail.com, order id: 6119837148
Great, let me take a look.
Thank you - no rush.
I'm checking to see if that notification was incorrect.

Yes, the notification was in error.
Ah, ok!
Sorry for the stress. Is there anything else I can do?
Could you possibly tell me the new anticipated delivery date and also the tracking info? The boots are a present for my boyfriend, so I need them by a specific date. Don't want to show up to his party without a present :)
Sure How long have you been waiting for the item?
I placed the order exactly a week ago.
Ah, ok. I am going to place a new order for you then Can I plaese have your address?
Sure thing, its: 9899 Brushwick Dr, San Lima, WA 16206
Great. What is the brand of the boots?
They are Tommy Hilfiger Was there an incorrect address on the order? Just out of curiosity.
No that was correct. Sometimes there is an issue with the delivery service. I apologize. The new order has been placed for you. Is there anything else I can do?
No problem at all and thanks so much for your help. I really appreciate it. That was it!
Great, have a nice day.