hello, thank you for contacting AcmeBrand. How may I help you?
I was just trying to find out about a payment
Not a problem. Were you looking to to check if your subscription had a balance due? Or maybe intending to make a payment on it?
No. I bought a jacket but I think my payment method is wrong.
Oh ok thank you so much for clarifying Let's go ahead and try to get that sorted.
Thanks
First can I please have your Full name and Account ID?
Norman Bouchard I52KSZ6K05
Thank you so much, I need to verify your identity so I just need your order ID now.
Let me look that up 3150669907
Thank you so much Norman. Can I please have the shipping status of the jacket?
It has been delivered.
Unfortunately because the item has already been delivered I can't change the payment method for that item. I can however set it up so all future payments use the method of your choice.
Ok. I thought I had everything set up to go on my debit card.
I'll go ahead and make sure that payments will be made using your debit card in the future. Is that alright?
Yes please
Alright, all set. Was there anything else I could help you with today?
No, that was it. thanks
Thank you for shopping with us. Have a great day!