Hello, how can I help you?
I want to know more about my order. I've been charged an extra fee.
Can I please get your name?
Norman Bouchard
Can I please get your account id and order id?
My account ID is FRRTMBQFFL the order number is 9689190865
Thank you. Please hold on a second while I verify your purchase.

It looks there is some issue. Can I please get your membership level?
bronze
I apologize there is nothing we can do, it looks the its a customer error. Do you need anything else?
no
Have a great day!