Good afternoon, how can I help you today?
I need to change my shipping info.
I can help you with that.
I won't be home and want to have it sent to another address
Did you  just want your shipping info changed on your account? Or do you have an order on the way and need to change the address.
Just the order
Alright, we can do that. Can I get your full name or account ID?
Sanya Afzal
Let me just pull up your account Sanya.

What is the shipping status of your order?
out for delivery
I also have to validate your purchase. Can I get our username, email address and Order ID please?
Username: safzal48 safzal48@email.com Order ID: 2996844001
I validated your purchase. I will change the address for you. Since it is already out for delivery a new order will be sent to you.

was there anything else you needed today?