Thanks for contacting Acme.  How may I help you today?
Hi, I was going to buy some Guess jeans from your site, but the price is much higher than your competitors'
I'm sorry to hear that
Can you offer any discounts to be more competitive?
I'm sorry to say that the prices are out of my control. We generally use a pricing algorithm to set prices in our stores and online I'm sorry I couldn't be of more help.  Our email newsletter may be a good source of information about any upcoming bargains
I am a Silver level member - I was hoping my loyalty would be rewarded with a discount
I'm afraid that unless it was an existing order, the pricing is out of my control Very sorry about that.  Would there be anything else that I could help you with, instead?
It was an existing order. The order is 863214646
Oh, I'm sorry about that.  I thought you were asking about some jeans that you were going to buy. In that case, can I ask for your full name or your account ID so that I can access your information
My account ID is 7APXSQZDMG
Okay, I have accessed your account, and now I need to check on the order details.  I'll need a few more pieces of information from you for this step
SUre
or just one more piece of info, rather, I'll just need your full name to find the order details, since I already have your account and order ID numbers
My full name is Joseph Banter
Okay, I have your account details, but unfortunately, the system is once-again telling me that the pricing is out of my control
This is very frustrating. I would like to return the product for a refund then
That won't be necessary.  My manager and I both share your frustration, and she has authorized me to issue you a promo code in the amount of the difference due to the inconvenience
Thank you, I appreciate it
Based on the information in your account, the code WE0KV should cover the difference
Great, thank you very much
You're welcome.  Would there be anything else that I can help you with?
That is all
Okay, have a good afternoon