Hi, I have a question about mu premium subscription
Ok, I can help you with that. Can I get your name or account number?
Sure, I'm Crystal Minh
Let me just look up your account Crystal.

What were you wanting to know about your subscription today?
Well, first I wanted to check if it was still active - I feel like the renewal date is coming up and wasn't sure if I already missed it...
Sure, I can look in to that for you. Just one minute please Crystal.
Sure
Crystal, I see that your subscription is still active. Your renewal is due in 3 days. The amount due is $49.
Oh good, thank you! I'll make sure to pay before the due date.
I will send you a link so you can look this up in the future.
That would be great
Do you know your username for logging in to your account?
Hmm, I don't remember it...
Your usernmame is cminh1
Oh, that was quick, thanks!
Your very welcome. Is there anything else I can help you with today?
No that is it. Have a great day!
Thanks, you too, Crystal!