Hello. How may I assist you today?
I am trying to log into my account and it's saying I need a two factor authentication code but I lost the phone that was connected to the account
Gotcha. What's your name?
Joyce Wu
Thanks Joyce. What's your email address?
joycewu4@email.com
Okay, I am going to send you an email right away to help you reset that two-factor authentication.
Thank you!
I am also going to send you a link about our suggestions for best security practices.

Is there anything else I can help you with?
Nope that is all
Great. Thanks for reaching out, have a wonderful day!