Hi! How can I help you today?
Hey... this is embarassing... I lost my job because of COVID-19 and I need more time to get the money together to pay my subscription. Can you guys arrange an extension for me due to hardship?
I am so sorry to hear that.  It is such a tough time right now.  Let me look into that Can I have your name?
Thanks. I'm trying to keep my spirits up. I appreciate your help. Joyce Wu
And your account id and order id
KYMRE4JDAX 0004239648
What is your membership level?
Sigh. Just a Guest.
Unforunately, guest members do not generally get extensions.  But I can let me manager know the situation and have them call you.  What is your phone number?
That would be great, if you would have a manager call me. I appreciate it. (288) 470-0284
Ok, I have alerted them.  Is there anything else I can help with
No that's it. Thanks a lot, you've brightened my day a little.
I am so glad I could do that. Enjoy the rest of your day