Hello, how may I help you?
Hey, I'm not in a rush to receive my order so if I move the shipment date to next week, can I avoid paying the shipping fee?
Yes, we can do that! Could I get your name, please?
Awesome! Joseph Banter
Thanks, Joseph. I'll also need your Account and Order ID.
YPBVKWD1Z3 2978659877
Great, do you know the shipping status of your order?
No I don't Can you see?
I can't see the shipping status myself, no
Oh ok So could we move the shipment date?
We could change it to morning or evening.
Evening next week is fine
Okay, one moment, please.

Okay, I'll change the time now.
Thanks!
You're all set, is there anything else I can help with?
That's it. Thank you. And the fee was avoided?
Yes