Thank you for contacting Acme.  How may I help you today?
Hi
Hi.  What can I do for you?
I want to get an item, but I'm unable to\ as items added to my cart aren't coming up
Oh, I'm sorry to hear that.  I have some quick tricks that often help with website issues, but if none of those work, I should be able to place an order for you manually Is it just the shopping-cart section of the site that's giving you trouble today?
yes just that.
Okay, I know it sounds basic, but sometimes just refreshing the page is enough to get it to work

Is your cart accepting items after reloading the page?
No it doesn't
Okay.  One other simple trick is to log out of the website and then log back in.  Sometimes that quick reset is all the page needs to start working again
Just did
I see.  Is it still giving you the same problem?
same
I see, well I can probably take your order manually, however just to be sure, is the item that you were looking at currently in stock
are you there
There might be a message in the lower left corner if it's out of stock.  That can be easy to miss on the product page
how did I miss that. Thanks
Oh, I see.  Well at least we've found the problem Sorry about that item being out of stock.  Is there anything else I could assist you with while we're here?
That's all
Okay, have a great day