Hi how can I help you
The item I received had a stain on it. I want a return for a refund.
OK what's your full name
David Williams
Can I get your user name, email and order id
username is davidw08, email is davidw08@email.com, and order is 3170637903
What is your membership level
Gold
Great, you get unlimited returns.  I just need your full mailing address to generate the return label.
Thanks!! 2479 Woodshore St San Mateo, CA 85979
And do you want to return by mail, in store or drop off center?
by mail
Great, a return label has been sent to your email, you're all set. Anything else today?
That's all.
Have a nice day