Hi, how can I help you?
Hi there, I was wondering if my recent purchase price was correct? I purchased a jacket for 94$ but my email confirmation said it was 110$. Did I get charged the correct amount for 94$?
Can I have your full name please?
David Williams
Can I have your account ID and order ID?
sure Account ID: HUKIAYEVFD Order ID: 7198968235
The system says there is no error with the order... May I ask your membership level?
gold
Since you're a gold member, we can remove the fee right away.
great, thanks so much
The $16 overcharge has been removed
thanks again
You're welcome, have a nice day.