Hello. What can I help you with?
HI.  My name is Sanya Afzal.  My Order ID is 7505640657.  I believe the cost of shipping was too high on my last order.  Could you look into this please?
Sure thing. Give me a minute to pull up your account.

I need to get your user name and email address please.
Sure.  My username is sa118963, and my email is sa118963@email.com.
Thank you. Lastly, can you tell me what your shipping status is?
The shipping status is Order Received.
I can go ahead and waive the fee for you this time since the order hasn't shipped yet.
Ok great!  Thank you.
You are all set. Did you need help with anything else today?
That is all for today.
Great. Goodbye then.