Hi! Thanks for contacting Acme support. How can I help you today?
Hi.  My name is Sanya Afzal.  My account ID is FK5EZLVEOJ.  I was wondering when the annual fee is due for my premium subscription service. If it is due today I would like to pay it.
I can look into that for you. Just one moment.

I'll just pull up your account. Do you also have an Order ID that you can give me?
Yes.  My Order ID is 9495524578.
great.

I see that you have a $14 payment due in 3 days to keep your account active. In the future, you can look this info up for yourself through the link that I'm sending you.
Ok great.  Thank you.
Your username is safzal1. Is there anything else that I can do for you today?
No that is it.  Thanks.
Have a great day and thanks for shopping with Acme!