Hi there! How can I help today?
Hi i would like to check the status of my account
No problem. Can I please have your full name so that I can pull it up?
Joyce Wu
Thank you, Joyce. What would you like to know?
I would like to in my subscription my subscription was removed from my account but i still wanted to keep the subscription
Okay. How did you hear about the issue?
I heard the news that i should check the status
Okay. Let me check on that for you.

Very sorry about this confusion. I will reinstate your subscription for you.
Okay, thank you
Can you see it activated now?
Yes i can
Great! Can I help you with anything else today?
That is everything, thank you for all your help today
You're welcome, have a good day!