Hi how can I help you
HI I have a question about my account. I broke my phone and am waiting for a replacement. But it was the phone i was using for two factor authentication. Can you turn that off so I can log into my account?
Can you still recieve email on another device?
yeah I can get it on my computer
Great I can get this taken care of for you Can I get your full name and email
My name is Albert Sanders My email address isasanders964@email.com asanders964@email.com forgot the space there
For security purposes can I get your mothers maiden name
Simpson
OK great, I have reset your two factor authentication and a link will be sent to your email I  have also sent a link about best security practices for your reference
oh great thank you!
Anything else?
that's it I'll wait for the email then
Have  nice day