Hello, how can I help you today?
Hi, I forgot my password and can't login.
Glad to help. May I have your full name please?
Rodriguez Domingo
thanks Rodriguez.

Do you have your username?
I don't have that either
Can you please let me know your zip code and phone number to verify your identity?
44230 Phone Number: (060) 828-9730
thanks.

Perfect. Your username is rdomingo1.

I am going to give you a new password.
Great. Thank you.
Before that , can you tell me your PIN number or your mother's maiden name?
I don't have either of those. I know my security question
That is fine. What is the answer?
Alexander
Perfect. Your new password is k53ktbas76s.
Thank you!
You are welcome. Is there anything else that I can help you with?
That's all i needed today.
Have a nice day!