Hi, how can I help you?
I would like to upgrade my devilery to overnight shipping please.
Sure, I can do that, can I have your name please?
Sure...  My account ID is QSTGH0GR6Y I don't know my username
and your name?
Alessandro Phoenix
thanks, your order ID?
Order ID: 6287051394
Great! Can you tell me the shipping status? Can I get the shipping status please?
It says delivered, but it hasn't been
ok, if it is showing as delivered I cannot update the shipping to overnight. I would check again to see if the package might be there. Is there anything else I can help you with?
No, that is all
ok, have a great day!