Hello, how may I help you today?
Your website is going bonkers! I'm searching for a jacket but the results keep coming up as boots. I need a jacket ASAP for my skiing trip.
I am so sorry that you are having issues with our website. I will do my best to resolve your issue.
It's like the search bar just doesn't work right
Can you please try logging out of your account and logging back in?
Yeah, I can do that No luck. The search bar is still acting strange.
I apologize for the inconvenience, but can you please try clearing your browser's cookies?
Yeah, give me a second No, that didn't fix it
Can you please tell me what your original search term was?
calvin klein jacket
Can you please try searching for "Prada jacket" and see if that returns any results?
Okay Yes, prada jacket worked
Now, can you please try searching for calvin klein jacket?
Okay, I'll try Yeah, it seems to be working now
Great. I am glad that we were able to resolve your issue. Thank you for your patience.
Sure
Is there anything else I can help you with today?
That's all. Thank you!
You are welcome. Thank you. Have a great day!