Hello there, how can I help you today?
Hi, I got a promo code in an email last week and I want to know when it expires.  Can you help me with that?
Yup, give me a moment and I'll get that info for you.
okay, thanks
Our promo codes usually last 7 days from the date that they're issued
ooh, I might be too late.  Is there any way that I could get another one?
Well I can try to help you there. Can I get your full name?
Albert Sanders
Let me check the system real quick
okay, take your time
Okay, what's your membership level Albert?
Bronze
Since that's the case I can generate a new code for you!

Your new promo code is EVDBT
Thank you so much.  I will make sure to use it within 7 days. I appreciate your help.  Have a good day
No worries. Is there anything else I can help you with today?
No, all's good.  Thanks.
Then have a nice day!