Hello! Thank you for contacting AcmeBrands. How can I help you today?
Hello I have an issue that I need assistance with.
Okay, please explain the issue and I'll do my best to resolve it.
I am disputing my bill because I was charged twice for an item I purchased.
You were charged twice for the same order or for a single item in your order?
I have the premium subscription, I certainly was not expecting this to happen. I was charged twice for my order.
I'm sorry that's happened. I'll be happy to take a look at your account and billing to find a solution.
That would be terrific
Could you please provide me with your full name, account ID and order number.
a8rbp1tu7h that was my account number Whoops I do not have an order number oh no what do I do?
It's okay, I'll be able to locate your account with your full name.
Rodriguez Domingo
Thank you. I'll pull up your account.
oh my thank you whew I was worried there for a moment wow you are the best thank you for your help
Don't worry and I'm happy to help. I've confirmed that there was a billing error on our part. I'm very sorry about that. Are you one of our Gold or Silver members?
I am a bronze member
Thanks okay, it's was our error and we'll be happy to remove the extra charge for you. Please confirm the amount that was overcharged to your form of payment.
Thank you, it was $69 I understand goof ups happen from time to time.
I've successfully updated the order to reflect the $69 order and you should see the change on your order details and billing shortly.
thats great news!
Is there anything else I can help you with today?
Thank you for your help, that was all I needed. Have a terrific day!
You're welcome and thank you for being so understanding. I hope you have a great day. Good-bye!