Hello, how can I help you today?
Hi, I can't get into my account because I totally forgot my password.
May I have your full name or your account ID?
Sure.  Albert Sanders
I can't recover the old password but I can generate a new, temporary password.
Okay
Do you have your username?
asanders234
And I need a PIN number or the answer to a security question.
Alexander
0k62yo6jkqw We reccomend you change this password once you are able to log in.
Should I try it now just to check?
Is there anything else I can assist you with today? Yes, go ahead and try it.
It worked.  Thanks for your help.
Great. Any other questions I can answer for you today?
Nope.  That's it.
Have a great day.