Hello, thank you for contacting us today. How may I help you?
I made a mistake on an order and want to see if I can remove an item.  I didn't mean to buy it, I was just looking at it.
Alright I'll try to look into that for you. Can I have your first and last name please.
Rodriguez Domingo
Thank you Rodriguez, I was able to pull up your account. One moment please Was there anything that tipped you off to accidentally ordering the extra item? or did you just happen to check your order?
I just happened to check it.
Alright, could you provide me with your Account ID and order ID so I can pull up the order?  I'll also need your username and email address to verify it.
Account ID: EFUAHXBXLC Order ID: 7235632441 I don't have my username or email available right now
Great I was able to pull up the order. Alright let me see what I can do let me check with the system to see if the order was actually incorrect.

Alright, it looks like that Item didn't actually make it into your order. There might have been a glitch with the information being desplayed. Don't worry you weren't charged for it.
Ok, thanks.  That's all I needed today
Was there anything else I could help you with? Thank you and have a great day!