Hello, how can I help you today?
Hello.  Yes I'm trying to purchase something on the site, but it is running so slowly.  It's really not useable.
Okay, let me see what I can do to help Have you tried logging out and logging back in?
No.  I will try that real quick. Nope. That didn't work.  It's still running slow.
Is it just our site or are other sites slow too?
Just your site.
In other words can you try opening another site to test that?
I have other sites running, and they seem to work fine.
Well maybe that's the issue. Try closing your other tabs and programs you have in the background. Maybe they're causing the slowdown?
Hmm  Ok.  I'll give it a try. I think that worked. Thanks.
That's good to hear. Is there anything else I can do for you today?
No thank you.  That's all I needed.  Have a good day.
You too!