Hello, thank you for contacting AcmeCorp how may I help you? How may I help you today?
Hi, I really would like to upgrade to overnight shipping for my current order.
I would happy to help. May I get your full get your full name and account id? Apologies, I meant may I please get your full name and account ID?
Yes, it's David Williams and my id is XP5ZFD8NPT
May I have your order ID please?
yes its 6893997625
Thank you and what the shipping status of this order?
it says out for delivery
Since it out for delivery we cannot upgrade the shipping; however, you should arrive today or tomorrow. Is there anything else I can help you with?
No, that will do, thanks for your time.
Thank you for contacting AcmeCorp, you have a great day.