HI, how can I help you today?
Hi.  My name is Allesandro Phoenix.  My account ID is H1DAWT9WTQ.
Great, what's your issue, Allesandro?
I just want to make sure that the items to be delivered to me are a tommy HIlfiger shirt and guess jeans. The email I received said otherwise.
Okay, I can look into that for you.
The Order ID is 7212643334.
Just let me pull up your account.

What is the shipping status?
Order Received
Thanks.

I can offer you a full refund for that!
ok great
and I'll remove the item from your order.
thank you
Do you have the cost of the item?
$59 and $49 jeans and shirt
Perfect. Is there anything else that I can help you with today?
no
Have a great day!