Thank you for contacting Acme.  How may I help you today?
Hi I want to make sure the total cost is equal to the prices listed below because you got an email notification implying otherwise.
Sure, I can help you with that Can I ask your full name to begin?
Rodriguez Domingo
and does it look like there might have been an extra fee added to your bill? if so, I'll just need your Account ID and your Order ID so that I can see if it was a mistake on our part
Not that I know of Account ID: XWHYG6RYFH Order ID: 1450559895
and what is your membership status with us?
Member Level: Silver
Yes, well the system is indeed showing that there was a mistake on our end, and that you were overcharged for these items. it looks like $14 was added, does that sound correct?
Yes
Excellent, I'll remove that charge now. Is there anything else I can help you with today?
No but thank you
You're welcome, have a great day