Hello. How may I help you today?
I'm trying to use a promo code and it says it is invalid.  This is very frustrating!
I see. Lets see if we can figure this out for you. May I have your name please?
Albert Sanders
Thanks Albert. How old is the promo code?
I got it 9 days ago
I see. Our promo codes are only valid for 7 days.
It didn't say anything like that in the email I received.
Let me see if I can get you a new one.
It was for 25% off.
Here is a new code. XCU5J .Give that one a try
Ok and it will be for 25% off also?
Yes
That seems to work.  Thanks!
Great. Have a nice day.