hiya
Hi! Thank you for contacting Acme today. How can I help you?
hi, i just put in an order, but the shipping costs too much for me.  i'm hoping to cancel my order and get a refund
I would be more then happy to assist with that. Can you please provide me with your full name?
Sanya Afzal
Thank you, I have pulled up your account and just need to verify some additional information Can you provide me with your username, email address and order ID?
sure safzal49, safzal49@email.com, 1607341438
I have verified your account.  How would you like your refund, gift card, add value to your account, paper check or credit card?
just to my credit card please
And could you provide me with the total amount of your order?
$54
Thank you for all that information.  I have processed your refund back to your credit card Is there anything else I can assist with today?
that's it, thanks
You're Welcome! Have a great day