Hello, how can I help you today?
Hi there, I wanted to check my account but I can't get into my account because I can't remember my password.  Is there any way you can help me?
Yes I can!
Thank you so much! :)
Can I have your full name?
Sure, it's Joyce Wu.
And do you have your username?
My username is joycewu44
Okay, I can't recover your old password. But I can make you a new one so you can get in and manually change it to whatever you want.
That'll work. :)
To do that I'm going to need your PIN though.
My pin is 281319
Your new password is: fbnlhbfhy2 Is there anything else I can do for you today?
Thank you, I really appreciate you doing that.  That was it, you're a lifesaver. :)
No worries! Have a great day!