I need some help with an order.
Sure, what can I help with?
I think it is being sent to the wrong address
Can I have your full name or account ID?
AICVWLG5E0
What is the current shipping status of the order?
Out for delivery I got an email and it had the wrong address on it
No problem, I will need your username, email address, and the order ID.
Order ID: 6743838865 Username: dw334933  Dw334933@email.com
Thank you. Would you like me to update the address on the order to the current address on your account?
Well, I'm concerned because the email I got has a different address than mine. I don't want my shirt delivered to someone else!
Of course, I'll change the address on the order to your address. There must've been a mistake in the system.

The order will now be sent to your address.
I have not moved, so I don't know why my address would be wrong. If you just updated my address now, how will it be sent to me since it is already out for delivery?
Our third party delivery partner will receive an instruction to reroute the package.
Oh, that is perfect. Thanks
You're welcome, is there anything else you need help with?
No
Okay, have a nice day.