Hello, thanks for contacting AcmeBrands. How can I help today?
Hi...I returned a pair of jeans a while ago but the refund has still not been processed. Can you help me with this?
Sure, can I have your full name or account ID?
Joyce Wu but I forgot my account id...i am so sorry ...what other info can I give you?
How about your username, email address, and order ID?
my username is jw966962, the email is jw966962@email.com and the order id is 0790203899
Thank you - how many days have you been waiting for the refund to show up?
60 days
OK, let me see about processing that credit immediately.  That is an excessive amount of time.

OK, I have processed the credit, you should see it now on your account. Is there anything else I can help with today?
nothing else...thank you so much!
Thank you, have a great day!