Hi! How can I help you today?
The promo code I am trying to use is being declared as invalid.
Ah I see, I can help you with that! First, can I have your full name and/or account ID?
Name: Norman Bouchard
Thank you Norman, I've pulled up your account. Typically, our promotions usually run for 7 days. Do you think there's a chance that this code might have expired already?
I got the code 5 days ago
Perfect, thank you for the information! Let me check if there was something wrong on our end.

Looks like you were correct! Let me see what I can do to help you redeem the code.

You can use this newly generated promo code instead: QKQPB
Okay
I hope that helps! Is that all you needed help with today?
No
Oh is there something else?
Sorry, that's all I need
Ah okay, I'm glad I could help! Have a great day!