Hello, how may I help you today?
Hi I need to return  Order ID: 0136635445 because it's the wrong color.
Sure, I can help you with that. Can I please have your full name or account ID?
Sanya Afzal
Can you please tell me your username, email address, and order ID so that I can look up your order?
sanyaa52 Email Address: sanyaa52@email.com Order ID: 0136635445
Thank you. Do you know your membership level?
I'm a Silver Member
Can you please tell me the date of purchase?
I bought this for my son as a gift but I thought it was lighter colored. Purchase Date: 2019-09-02
I sincerely apologize but we are unable to accept returns for purchases that were made more than 6 months ago.
Oh dear.  I didn't realize it had been that long.  Oh well, I'm sure I'll find someone to gift it to.  Thanks for your time.
I am sorry again. Is there anything else I can help you with today?
no that's all
Thank you. Have a great day!