Hello! Thank you so much for choosing AcmeBrands. How may I assist you?
I seem to have been charged extra for the shipping, more than was displayed at checkout
I'm so sorry about that! May I get your full name, please?
Joseph Banter
Thank you, Joseph. To clarify, was there a charge on your bill that you don't recognize? Alternatively, were you hoping to cancel the order or get a refund on the fee?
It was just higher for the shipping than it was initially displayed to me so if that could be reduced to the original that was given to me that'd be great
One moment, please! May I ask, were you notified about this issue by email?
Well I saw it in the email that the price had jumped 10$
To validate your purchase, may I please get your Username, Email Address, and Order ID?
josephbanter546 josephbanter546@email.com 7685482978
Joseph, would you be able to provide the status of your delivery?  It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered".
Order Received
Thank you so much. One moment.

Because your order hasn't shipped yet, would you like me to cancel the order for you?
could you just credit down the shipping difference? I still want the item
May I please confirm again that you were notified about the discrepancy via email?
yes
And may I get your Account ID, please?
FWW6QANZGL
Unfortunately I cannot credit the overcharge, but I can change the price on the account for you. Would that work?
yes thats fine
Is there anything more I may help you with today?
no thats all
Thank you so much for contacting AcmeBrands customer service. Goodbye!