Hello, how can I help you today?
I am contacting you to see if I could perhaps have an extension of payment for my subscription. I don't have the funds to cover it this week on the due date, but will be able to next week.
Okay, let me check on that for you.
great
Can I get your name or account ID please?
Yes, my name is Chloe Zhang
I'll also need your account ID and order ID.
My account ID OMOAY29GAC and 4921028915 is my order ID
Thank you for that info.
No problem
Could I ask your membership level with us Ms. Zhang?
Yes, it is guest
I'm so sorry Ms. Zhang but I can't offer a payment extension at this time.
Oh, okay. I thought I'd ask. Thank you for looking for me
Sure thing, can I help with anything else?
Not at this time. Thanks again
Have a nice day.