Good afternoon, how can I help you today?
Hi I would like to check the status of my order The delivery time mentioned is wrong and it needs to be changed
Alright, did you get an email? Or are you wanting to change when it is delivered?
It says its delivered but I have not received it
Alright, I can help you with that. Can I get your full name or Account ID?
Norman Bouchard
Thanks Norman. I have to validate your purchase. Can I get your username, email address and order ID?
Order ID: 1591187031 I have the phone number. Would that work?
I can look up your Username. Do you have your email address?
Bouchardn@yahoo.com
Thanks Norman. Just give me a minute to pull up your user ID. I will need your phone number now. It is needed to pull up your user ID.
(141) 896-1024
Unfortunately I am having trouble verifying your identity. Just to clarify, you placed an order and it had not arrived yet?
i have the account id Would that help?
I just have to make sure I know what to help you with. Did you not receive your order?
not yet
You don't have a username?
nBouchard
Thanks! That is what I needed. Just one moment while I pull this up.

How long ago did your order this Norman?
about 5 days ago
The package can take up to 7 days to be delivered. If it doesn't arrive in another 2 or 3 days then there might be a problem.
oh okay
Is there anything else I can help you with?
Thats all. Thank you
Thanks Norman, I hope the package arrives soon. Have a great day!