Hello, how can I help you today?
Hey, I have forgotten my passworrd.
Okay, let me see what I can do to help you. Can I have your full name?
Ok thanks Alessandro Phoenix
Can I have your username please?
I don't remember my user name either but I do have my Pin.
Well I need that, so we'll get your username first.
395696
Okay so I need your ZIP code and email.
74874 I don't have my email either.
Do you have your phone number?
Yes, sorry I'm out of the house and only have limited info. (358) 189-6978
Okay, your username is aphoenix1 So we can use that to recover your password.
Ok thank you
And you gave me your PIN above correct?
Yes
So I'm going to use that to generate a new password for you, so you can get into your account and manually change the password to whatever you want.
Excellent thank you
So you new password is: 02jx4qpa2j0c Is there anything else I can do for you today?
Great thank you. No that's it thanks for your help.
Then have a nice day!