Hi! hOw can i help you today? Are you there?
Hi,  sorry about that I am trying to log in to my account but the site wants to send me a code. I lost my phone that is linked to the account.
oh wow! i'm sorry what is your full name
Albert Sanders alright, can I reset it or something so that I can log in?
yes ! what is your email?
without two-factor authentication
ill send you a code there
asanders793@email.com ok cool I got the code so I think I'm all set
Great! Keeping multi factor authentications is really best security practicies
Yep I logged in
That link has all our best security best practices DO you need anything else?