Hello, how can I help you today? Is there anybody there?
I need help with a refund
Okay, could I get you name please?
Allessandro Phoenix
Please hold for just a minute. Can I ask the reason for this refund?

Are you still there?
Yes, the item did not fit correctly.
I'm sorry to hear that.
It is ok, I just didn't love it
Could I have your username, email address and the order ID please?
yes alessandrophoenix312@email.com alessandrophoenix312 and 0403933250
Thank you.

Okay, what sort of refund method do you prefer?
I want it to offset the Michael Kors jacket that I am going to purchase
We can add value to your account is that what you'd like?
yes
Great! I'll just need your account ID.
I dont have that
Please hold for a moment. Okay, what was the value of the refunded item?
100
Okay, a refund has been issued. Is there anything else I can help with?
no that is it
Okay, have a nice day.