Hi
Hello! How may I help you today?
I would like to return an item which I brought
Okay, what is the issue with the item?
product has a strain on it
I am very sorry for the issue. Can I have your full name or Account ID please?
Alessandro Phoenix order ID is 5763783903
Thank you for that. In order to validate your purchase, can you provide your Username, Email Address, and Order ID please?
Username: ap880682 Email Address: ap880682@email.com Order ID: 5763783903
Perfect, I have validated the purchase. What is your membership level?
Bronze
When did you purchase the item?
2019-07-29
Okay, do you have your receipt?
I have a order statement
Is that the receipt that came with the purchase?
yes
Perfect, I have good news, you are eligible to return the item. I will send over a shipping label for you to print out. Can I get your full address please? Are you still there?
my address 3173 Primrose Ave  Baltimore, MI 97198
Would you like to return the item By Mail, In Store, or the Drop Off Center?
by mail
Thank you! I have processed the refund and have sent the shipping label to your email address. Is there anything else I can help you with?
ok thanks. that all, thank you
Have a great day!