Hello, how may i help you?
Hi. I have a cart FULL of items but I wanted to know if my cart qualifies for free shipping.
i see, i can help you find out if you qualify for free shipping may  i have your name?
Sure, it's Joyce Wu.
I have an answer here for you Joyce You qualify for free shipping if your cart total pre-tax is over $25 otherwise there is a $4.99 fee is there anything else i can help with?
Oh great! That's wonderful news. That's all I needed to know. Thank you!
have a good one