Hello. How can I help you today?
Hi! I wanted to check the status of my order There seems to be an extra fee added for no reason
Okay, just a moment please Thanks for waiting. Can I have your full name?
Sure. David Williams
Thanks David.

In order to look up the order, can I please have your account ID, along with your Order ID?
Sure. My account id is LQSE8VJJ7H Order ID is 4797920939
Thanks so much David, I will look that up now.
Thank you
It looks like that fee might be a mistake on our part.
Thank you
What is your membership level?
Its GOLD
Thank you. How much was the fee?
It was 9.99
Okay, I am happy to remove that 9.99 fee for you.
Appreciate it
Sorry about the confusing information! Your order has been updated, and your account should reflect that change. Is there anything else I can help you with today David?
Thank you No that is all thank you for your help
You're welcome, have a wonderful remainder of the day!