HI, how can I help you?
I want to know the state of my refund
Sure, happy to help. Can I start with your name please?
Albert Sanders, i want to know that state of my refund because i want to add items to my existing refund.
Got it. Ok, let me take a look.

Can I please have your username, email, and order ID?
Order ID: 5581075586 Username: alberts2
Ok, and what is your email address?
Email Address: alberts2@email.com
Great. The status is "not started" What is the reason for the new return?
My email stating that i have a refund of $100 dollars and i would like to order the Michael kors boots for $64 so i just want to know what would be my refund status when i order the boots
Ok I see. So you are wanting to purchase the boots?
Im sorry no i would like to get a refund on the boots
I see. Of course. Just a moment please
ok
Great. With the boots refunded, your refund will now be $164. Is there anything else I can do for you?
that will be all thank you
Great, thank you!