Hi, how can I help you?
Hi, i was charged twice for my bronze subscription can you refund one of the charges?
I'm sorry to hear that. Can I please have your name?
Alessandro Phoenix
Thanks, can I also have your account number and order number?
PGJTZ76U41 9730349288
How much do you feel you were overcharged?
it's the amount of the membership I was charged the same amount twice
What amount was that?
I don't have it up but I think it was around 40? Can you check your records?
Okay, I'm not showing that you were overcharged.
my bank account shows the charge twice though why would that be?
I'm not sure, our system isn't showing that. Have you checked with your bank?
I haven't tried to dispute the charge yet I can mark it as fraudulent if you won't refund the money I figured I would speak with your company first before I start an investigation
Can you please check with your bank and get back to us? I'm unable to issue a refund because it is showing in our system. I'm sorry.
Okay, I will
Is there anything else I can help you with?