Good morning, how can I help you today?
HI.  My name is Crystal Minh.  I am having issues with the website running really slow. Can you help?
Yes, Crystal, there are several things we can try. Just to clarify, it is the website running slow, not just one thing not working?
The entire website is running slow.
Alright, that is so frustrating. Let's get that fixed! Can you start by logging out of your account and then back in?
I tried that and it is still running slow. Anything else I can try?
Ok, I am going to notify the website team so they can also try and prevent this from happening. Can you also try closing all of the open tabs on your browser?
Ok.  I closed all other programs and tabs and now it is running properly.
Oh great! Quite often the other programs running will slow down the site. Is there anything else you need today Crystal?
That is all for today.  Thanks for your help.
Thanks, you have a great day!