Hi, how can I help you?
I was charged twice for my subscription and would like a credit please.
Ok, I can help with that Can I have your full name or Account ID please?
Crystal Minh Account ID: WWJTJYFOTP
Can I also have your Order ID please?
Order ID: 7405851976
Do you know your membership level?
bronze
thank you Ok, let me check our system

Our system is showing you were billed twice but have only paid once, so I won't be able to give you a refund. I can fix the issue now so you won't be billed twice
ok please do
great, one moment Ok, everything is showing up correctly in your account now. Sorry for the inconvenience
thank you
You're welcome, can I help with anything else?
no thanks
Have a great day