Hi, how can I help you?
Hi I want to log into my account to check on an order, but I forgot my password
ok, I should be able to help You just need help getting into your account correct?
yes please
Can I have your full name or Account ID please?
Sanya Afzal
Can I have your username please?
hm... I forgot that too
No problem,
sorry
it's okay, I will just need a few pieces of info to retrieve your username Can I get your Zipcode, phone number and email 2 of those is good
ok my phone number is (045) 327-0725 and my zip is 45784
okay your username is: safzal1
thanks
your welcome
and what is my password?
for security reasons I can't access your old password, so I will have to generate a new one for you
oh ok
do you have your PIN?
yes 65978
great

Here is your password: ih2olr2x3o you should be able to log in now
oh ok, can I change that when I log in?
Yes, you can change that to something easier to remember
ok great, thank you
You're welcome. Can I help with anything else?
I think that is everything
Ok, Have a good day!