Hello, and how may I help you today?
Hi. I placed an order a while ago, but haven't received my package yet.
Sure, I can help you with that! Can I start vy getting your name?
Sure - David Williams
Hi David, let me just pull up your account

Ok, it seems that you havea question about a missing item, is that correct?
Items actually - the package with three items (my entiore order) hasn't arrived.
I'll look into that right now, could I please have your username, email, and order ID?
sure, my username is davidwilliams371 and my email is davidwilliams371@email.com give me a sec to find the order ID...
Sure thing
OK, found it 9528105985
Great, I've verified your purchase. It can sometimes take multiple days for your order to arrive. How many days ago was the order placed?
It's been 5 days. But I'm a silver member and should have gotten fast shipping And I'm leaving on vacation soon, and need the items for the trip...
Okay I've noted that down, let me see here Sometimes packages can be labeled as delivered but still take some time to arrive.
Does you system show my package as delivered?
I'm sorry but you should wait up to a week and then we'll be able to help you
That won't work - I'll already be on vacation then. Can you resend the order?
I'm sorry I'm unable to. Is there anything else I could help you with?
Well, if you can't resend the order I guess not. I'll just return the items if they get here after my vacation. Have a great day. Hello? We're done, so you can close the chat?
Have a good day.