Hi, how may I help you?
Hello, I recently placed an order and the cost of shipping was way too much for what I ordered.
Okay, I can look into that issue for you.  What is your name?
My name is Sanya Afzal
Are you interested indelaying the delivery to reduce the shipping cost?
Is that the only way for shipping cost to be reduced? The shipping status says out for delivery
No, I can see if you are eligible for a refund or if I can waive the shipping fee. What is your Username, email address, and Order ID?
My username is sanyaa32 email is sanyaa32@email.com and Order ID is 2311065953
Since the item is already out for delivery, the best I can offer you is part of the shipping fee back to your account.
Okay, that is fine.
It will be $8.

Is there anything else I can help you with?
No, that's all. Thank you.
Okay, have a great day!