hi! how can I help you?
I recently ordered 2 jackets and need to have one of them removed from my order.
ok sure! Can I have your name please?
Joseph Banter
thanks! and your account and order ID please
Account ID: UJSHIFQ7XE Order ID: 1086743837
and your username and email address Mr Banter
jbanter jbanter@email.com
thanks! how would you like that refunded to you?
to the card on file please
ok, perfect, and the amount? sir?
$94
excellent, I've gone ahead and processed a refund of $94
Thank you!
that will go back on your credit card was there anything else I could assist you with?
Nope that's all
ok! have a great day!