Thanks for contacting Acme.  How may I help you today?
Good afternoon! I was hoping you could assist me with something. My name on my account is spelled incorrectly, so I was hoping to modify that with you today
Okay, I can help you with that To begin with, may I ask your full name or your account ID.  In this situation, the latter might be easier, if you have it. But if you don't know your account ID, the name as it is currently recorded would be find "would be fine"
Yes haha. Unfortunately though I don't know my account ID. The current name on the account though is Rodriguez Domingo
Okay, I can see an account in our system by that name
Great
and now may I ask how you would like the name to be spelled on the account?
So, my name is actually spelled Rodrigues Dominigo
I see, and sorry about that mistake.  But before I can make the change, I will need some information so that I can verify your identity
Sure thing.
I'll need any three pieces of information, whichever you would prefer to give, out of the following: zip code, telephone number, PIN number, username, password, email address, or the order ID of any previous purchase
My zip code is:  85337. My username is: rd546703. And my email address is: rd546703@email.com
Excellent, I can now update the name on your account
Perfect, thanks a bundle.
That's all taken care of.  Your account is now in the name of Rodrigues Domingo.
Great!
Would there be anything else that I can assist you with today?
No that's everything. Have a great day!
You too