Hi, how may I help you?
i got an email that is confusing me
Sure, what did it say?
can you tell me if shipping cost is included in the displayed cost?
What's your name please?
Joyce Wu
What's your account and order ID?
EP9UFMC4WM 0681536504
What are your username and email please?
jwu04640 jwu04640@email.com
Thank you.

Yes, shipping is included in the cost.
ok. thx!
Can I help you with anything else?