Hi, how can I help you today? Are you there?
Hello, I can't log into my account because I lost my phone in my driveway.
ugh, I hate when that happens
Yea, that is very troubling.
let's get you back into your account asap. What's your name?
David Williams
So, you just need to get into your account? Or is there another issue?
Just need to go back to my account.
do you know your password?
no
username?
no please reset the two factor authenticator.
so, just to be clear, you would like to reset 2 factor authorization? ok
yes.
do you have your account id?
no
and email address please
i don't know the email, I signed up with.
ok let's use your security questions then. what is your mother's maiden name?
Alexander
do you have your PIN?
no
ok, i will have the system send you the reset email
Thanks.
we will use the email address associated with your account
ok
for future reference, here is some information about how to keep your account safe - is that all for today?
what is the email address associated with my account?
dwilliams456@aol.com
Thanks. That's all.
great, have a nice day & thanks for being our customer