Hello! How can I help you today?
I was charged twice for something I bought.
Ok. I can help you with that.
thanks Name: David Williams Account ID: 9KFY4AOHGQ
Can I have your account ID too please
yes Account ID: 9KFY4AOHGQ
Thanks. And your order ID
1249613747
What is your membership level? Are you gold or silver?
silver
How much were you overcharged?
double so 168
Ok. your order was updated, and you should see the update on your account shortly. Is there anything else I can help you with today?
no
I hope you have a great day!