Hello, how can I help you today?
Hi.  my name is David Williams.  My email address is dw315904@email.com. I am trying to add an item to my cart, but the cart is not updating. Please help.
Sure, I can help you out with that. First try logging out, refreshing the page, and then logging in again. See if that fixes the issue while I pull up your account.
ok Ill try that,
Let me know if that solves it.
I can see the item in my cart now.  Thank you.
Great to hear. Is there anything else I can help you with?
no
Alright, have a great rest of your day.