Hello. How may I help you?
Hello, I would like to add an item to my order as I forgot to add it before I checked out
I can help you with that. May I have your name?
Rodriguez Domingo
Can I also get your account ID as well as your order ID please?
WDKS0KURLT, 8171496793
Thank you Mr. Domingo. Can you tell me what you would like to add to the order?
I would like the Michael Kors boots added please
Thank you. Do you know the status of the order at the moment?
Order received
Thank you.

You are all set Mr. Domingo. Can I help you with anything else?
Thank you that is all
Wonderful. Have a great day!