Hello, how may I help you today?
Hi - I have a complaint. I was charged for a Guess Jacket that I didn't buy and would like my money back
I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID?
Crystal Minh cm531838 cm531838@email.com Order ID: 4860958043
Thank you. Please give me a moment to review your account.

I sincerely apologize. I've reviewed your account and confirmed that you should not have been charged. There was an error in our billing system.

I've processed your refund. It should take 3 to 5 business days before it shows up on your credit card statement.
Thank you very much
You are welcome. Is there anything else I can help you with today?
No thats it, thank you
Thank you. Have a great day!