Thank you for contacting Acme.  How may I help you today?
I have a question about my account
Okay, I can help with that
I currently have a premium subscription butgot an email that it was being removed. I don't want it removed. Can you check on that please?
Oh, I see.  If I could gather some information from you, I'll take a look at your account Hopefully that email was a mistake on our part May I ask your full name
Joseph Banter
Thanks Mr. Banter.  And did you hear about this on your own email account, or through a spouse or family member?
email
Yes, I see.  Our system is saying that a service was indeed removed from your account.  Very sorry about that.  I'll get it reinstated right away
ok thanks
Ok, while we're here, can I just double check that with you Do you see the service as active in your account now, as we speak?
no
Oh, I see.  I have a confirmation in our system that the service was reinstated.  It may take a few minutes before it is fully functional, though.
ok great
Is there anything else that I could help with?
that's it thanks again
Okay, great.  And if you don't see that service active again, please don't hesistate to call again.  Otherwise, have a great day, Mr. Banter