Hi! How can I help you today?
I was looking at my invoice and it looks like the shipping rate was incorrect and way to high.  Can you look into that?
Sure! I can do that for you Can I have your name
David Williams
Can I have your username, email address and order id
dw527850 dw527850@email.com Order ID: 1227470987
What is your shipping status?
out for delivery
Since the order is already out for delivery, what I can do is issue a refund of $8 for the shipping cost
That would be great
Is there anything else I can help with today?
No that is all.
Have a great day