Hello, how can I help you today?
Hello, I have placed an order and am trying to use a promo code but it keeps saying that the code is invalid, can you help me with this please?
I see, let me look into this issue.
Thank you
Can I get your name or account ID please?
Rodriguez Domingo
Most promotions only last for seven days, do you know how long ago this code was issued?
Oh I see, I received the promo 9 days ago Is there any way to extend the code for me?
That must be the problem. Let me see about that.
I would appreciate that
Could I ask your membership level with us, Mr. Domingo?
It is the Bronze level
We'll be happy to make a new promo code for you, as you are a valued customer.
Thank you so much
Your code is: FM579 Can I help out with anything else today?
Thanks again, have a good day
Have a great day.