Hi, how may I help you today?
Hi, I want to check the status of my account?
What do you want to know about it?
Actually, the status of my subscription?
Do you want to know how much is due?
No, actually I heard some news that an extra subscription was added to my account I don't want any extra charges or fees
Ok, you want to make sure there aren't any extra subscriptions added to your account
yes, and if there is, then i would like a refund
Ok, and what is your full name?
Chloe Zhang
Hello Chloe

Well, my name is Karen and I would be happy to help you with this

let me check the system for you
Oh, hi Karen
I have just checked and I can assure you that nothing is added to your account
Hmm, are you sure?
yes, I am certain, I am looking at your account now
Ok, I guess that makes things easy
Yup, anything else I can help you with?
that's it then
Great, have a nice day!