Hello, how may I help you?
My name is spelled wrong on my account, and I'd like to correct it.
I can help with that. Can I get your full name please?
Yes. The way it shows now is Norman Bouchard
Thank you. Can you also provide your zip code, phone number, and username so I can verify your identity?
My zip code is 41133, my phone number is 346-825-3729, and my username is Norman525
Hmm, I am having some issues with that information. How about your email address and Order ID?
My Order ID is 3496763419, and my email is norman525@gmail.com
I'm still having issues with your email address. Do you have your password or PIN number?
Am I supposed to share my Pin or password?
Yes, that is the only other method of verification I have.
7xa5Grq& Sorry typo 7xa5GrqU
Thanks. What name do you want to change it to?
The correct spelling is Norman Bauchard
Thank you! I have updated your name in our system and you are good to go.
Thank you so much!
Is there anything else I can help with?
No, that was all.
Have a great day