Hi, how can I help you?
I'm trying to order some boots and the promo code I was sent won't work
Ok, I should be able to help with that Does it say the Promo code is invalid when you try to use it?
Yes
Ok, can I have your full name or Account ID please?
David Williams
Mr. Williams our Promo codes are usually valid for about 7 days, do you know how old that one is?
I guess it was about 9 days ago. I got it in an email
Ok, that could be the reason it's not working. One moment please
As a gold member is there anything you can do to help me out?
Yes, I'm sure there is since you are a gold member

I can generate a new Promo code for you now since you are a Gold member
That would b great! Thanks so much for your help.
You're welcome! thanks for being a loyal customer
Thanks. I really appreciate it.
Your welcome. Here is your Promo code for 20% off: QBNTG that will work at checkout!
Perfect. Thanks for all your help. Have a great day.
You too! Good bye