Thanks for contacting Acme.  How may I help you today?
Hi, I have a pending refund but I also need to order something
Certainly.  Were you hoping to buy an item from us, or did you want to add another item to your existing refund?
I want to buy another item
Okay, if you have any questions about an item, I can help you with that
I want to add this Michael Kors shirt for 69, but the refund is $100
Okay, I can check on the status of your refund, and depending on how it has been processed, you may have a store credit with us that you can use to make your $69 purchase I would need your full name to begin,
Sure, it is Alessandro Phoenix
and to check the details of your existing refund, I will need to know your username, email address, and the order ID
aphoenix551 aphoenix551@email.com and order ID = 5699105002
There we are, I can see your details now. It looks like your refund has just been completed, and you have a credit with us for $100, and that was issued online
Great, so I can get the shirt for basically free then?
Exactly, whatever you were charged for your original order has been refunded, so you can make your new purchase without paying out of pocket and you'll even have $31 leftover for your next purchase
Ok great, I will go make that purchase the
I'm glad to hear it.  Would there be anything else I can help you with today?
no, that is it
Excellent.  Have a great day, Mr. Phoenix