Hi how can I help you
Can you check the status of my account. My premimum subscription seems to have been removed
Of course what's your full name
Crystal Minh
Can I get your account id and order id
Im sorry i dont have that now
Hm just a moment
hmm maybe i didnt sign up yet. My spouse told me about it
Oh OK hold on

Yes, it looks like that is the case, your spouse must have been confused
Ah dang thank you for your help. I guess ill sign up for my account then
OK have a nice day