Hello! What can I help you with today?
Hello, why the promo code isn't working. I applied it and it says it is invalid.
Let me check on that for you. Can I please have your name or account ID?
My full name is Norman Bouchard.
Thank you. Do you know the date of issue for the promo code?
2 days ago
Ok, let me check one more thing please

It looks like that was our fault, I apologize! I'll send you a new code, just one minute please
Thank you.
Here is a new code for you: W8HX6 Is there anything else I can help you with today?
Nothing else
Ok, have a nice day!