AcmeBrands, how may I help you?
I was looking at my order and I thought I only ordered one pair of boots but my email confirmation shows that I ordered two.
Let me help you with that. Could I have your full name or account id?
Joyce Wu
Could I have your account id and order id to verify your identity?
YO5WU4NWDR is my account id the order id is 1361461645
Thank you Let me check the system about your order.

I would like to apologize it was a mistake. Let me see what I can do. Could you tell me the shipping status of your order?
ok, thanks it says in transit
How much was the item?
$49
I am going to give you a refund and when the item arrives, please contact us again to start the return process.

I am sorry again for the mistake. Can I help you with anything else?
That That's ok, thanks That's all I needed.
Have a good day.