AcmeBrands, how may I help you?
Hi, my name's Albert Sanders
Hi Albert
I just ordered a jacket, but I'm afraid I've changed my mind and I need to cancel that order before it ships
Let me help you with that.

Is there a reason you want to cancel the order?
I'm afraid it just wasn't the right jacket for me.  With the weather suddenly improving, I won't be needing it any more
Ok Could I have your account id and order id to verify your identity?
AGZQUYTL4F 4619497280
Thank you Could you tell me the status of your shipment?
It looks like it hasn't been shipped, but I don't see anything written anywhere
Ok
I just made the purchase, so it must still be processing
Let me refund the amount, how much was the jacket?
$99
Thank you I have canceled the order and a refund in the amount of $99 has been made to your account. Can I help you with anything else?
No, that's everything, thanks
Have a good day.