Thank you for contacting Acme.  How may I help you today? are we connected?
yes
ah, there we are What can I do for you?
so I wa s a size xs, but this staying at home stuff has really impacted my waist line so i need to return this jacket
Ohh, I'm sorry to hear that staying away from the pastries at work has shrunk you down to an xxs, has it?  Well, I can definitely start up a refund for the wrong size to take a look at your account, I'll just need to gather some information from you may I ask your full name, username, email address, and the Order ID are you still there?
sure Chloe Zhang cz976695@email.com 9331120076
Thanks, Ms Zhang. And may I ask your membership level with us?
silver
Okay, so as long as your purchase was made in the last 6 months, we can accept it as a return
ok great it was 1-11-20
(or, if it was older than that, I would either need a receipt or the original packaging) Ah, excellent So if I could ask your address I'll send you a shipping label that you can use with that, you can either drop off the item (with its label) at a local store, at a drop-off center, or simply send it back to us in the mail
it is 2598 woodshore st newark, ny 37044
Okay, and just one last question for our records: How will you be returning the item?  In store, drop-off center, or by mail?
drop off
Okay, we're all set.  Is there anything else I can help with while we're here?
thats all
Excellent.  Have a great day, Ms. Zhang