how may i help you?
When I signed up for the premium service I was charged twice I would like to get the additional charge reversed
i see, so you wish today to dispute an incorrect subscription billing charge correct? I can certainly assist with that today. I will first need your full name to pull up the account
Norman Bouchard
i now need your account and order id to verify the purchase
ANNZNVK0D3 2569240101
thank you what is your membership level?
bronze
and how much were you billed for?
two charges of 119$
and this was charged to you, are you certain it isnt a billing statement you have not paid yet? the bill can be quite confusing, it may just be showing the amount due, and amount paid
yes I am showing two charges on my debit card
i am unable to revert the charge at this time, as it shows here the order was placed by you for the subscription i apologize that i am unable to do anything in this scenario is there anything else i can help with
Well sure I placed it, but didn't ask to be charged twice
it seems you purchased two subscriptions
Just let me talk to a manager
there is no manager on duty at this time i would be happy to send a memo internally so they can get back to you
then i want a call back or something because this is ridiculous, why would I want to pay twice for a single subscription
i am sorry there is not more that i can do, expect a call back soon
ok
if theres nothing else i can help you with, i wish you a great day