Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
I trying to find out the status of my subscription. I don't want to lose it. My name is Norman Bouchard and I am a level Bronze.
Yes, I will be happy to check that out for you.

Can I get your account ID and order ID please?
My account ID is G0PKNT7QIH and my order ID is 0650847352.
Thanks so much.  Right now, your subscription is shower that it is expired.  If you want to renew it, there is a $14 charge due tomorrow. ^ is showing
Yes, I would love to pay that and keep it up to date.
Yes great, I sent you a link to your account, so you can open that up when you have a chance and you'll be able to pay the balance to keep your membership. You have your username, correct?  That will help you get into the site.
No, I don't have that information. If you could help me with the username then I will check out the link.
Yes, your username is nbouchard1
Thank you for that information. I will check out the link and get that updated today. Have a great day!
Great, is there anything else I can help you with?
No, I think that is all. Thank you!
Wonderful, have a nice day!