Hello, how may I help you today?
Hi.  My name is Crystal Minh.  My Account ID ia AU1FHZGQMV.  I was curious what the shipping status of my order is. I have not received my package yet.
Sure thing, let me pull up your account.

Ok I have your account pulled up, could you also give me your order ID? To speed things up, I'll also need your email and username to validate the purchase, so please send me those as well.
My order ID is 2571194351.  My email address is cm591684@email.com My username is cm591684
Great thank you, it'll just be a moment.

Ok, I've got everything validated in the system. Just to confirm, you would like to check on the expected delivery time, right? Have you received any emails about any issues with the delivery?
Yes and No
Ok, let me check on that.

It appears the delivery is on time and will arrive on the expected delivery date sent with the original confirmation. Is there anything else I can help with?
no that was it thank you.
Great, thanks and have a nice day!