Hello, how may I help you today?
I am wondering if I can change the shipping on my order because I no longer want to receive it. I realized I ordered the wrong boots.
Let's see what we can find out about this. So you would like to cancel your order?
I guess that will work, I had want to try to not have them shipped because then I will have to just ship them back.
May I have your full name or account ID?
Albert Sanders 82RQN9UOF8
Thank you, may I have your order ID?
4742866267
So I asked if you wanted to cancel because you indicated you wanted to change the shipping.  If you don't want them, it would make more sense to just cancel the order if that makes sense.
Whatever works for you
Do you know your shipping status?
In transit
And what is your membership level?
Gold
Perfect.  I can offer you the refund immediately as a Gold member.
Ok, thanks! That's great!
Unfortunately, the item is going to arrive at your address.
Oh, no. What should I do then?
So you will need to contact us again to get a shipping label sent to your email and you just send it right back. But for now.
Ok, that works!
I can issue this refund immediately.  What was the cost of the order?
$89
And there we go, your refund has been sent.
Great, thank you so much!
As soon as you get the item just contact us again and we will get the return expedited.
Ok, I will
Is there anything else I can help you with today?
No, that's all I needed
You have a wonderful rest of your day!