AcmeBrands, how may I help you?
I signed up for the premium subscription shopping service, but I got charged twice for it.
Let me help you with that.
Thank you.
Could I have your full name or account id?
My name is Alessandro Phoenix, and my account number is ERH62XEPAX
Could I have your order id to verify identity?
My Order ID is 6385736180
Thank you
You're welcome.
What is your membership level?
I'm a bronze level member
Let me check it in the system.
Thank you.
According to the system there was no refund because the charge is what it is supposed to be.
But I was charged twice.
It might just be a charge from a previous month that is now being collected.
But I've been charged each month. And then twice this month.
If you would like I can notify a manager so that they can look into your account and call you to try to resolve the issue.
Yes, I'd like to do that.
Ok

The manager will contact you on the phone provided on the account.
Thank you.
I am sorry that I was unable to help you with that. Can I help you with anything else?
Thank you for contacting the manager. That was all, thank you.
Have a good day.