Hello, how can i help you ?
Hi, this is Norman Bouchard I have a premium subscription there, but I can't seem to find the details about it on my account.  Can you let me know when my annual fee is due?
I will happily look it up for you. Can I get your account id and order id.
AEET9S80WV 5778268813
Your fee is due in 3 days I will also send you a link so you can see it yourself It will help you sign into your account.
Ah, that would be great, thanks
The link has been sent. Can I help you with anything else?
No, that's great.  I'll use that link and take care of the fee tomorrow Thanks again
okay, have a great day.