Hi! How can I help you today
I have a question about an order I placed There is an item in there that my wife didn't want anymore so I wanted to see if I could fix my order before it goes out
Sure, I can help you with that. Can I have your full name, account ID, and order ID?
Rodriguez Domingo NBC9GN5FOU 4670981438
What does the shipping status say on your end, Rodriguez?
It says out for delivery I'm hoping that's not quite the case
And what is your membership level?
silver
Okay, great! That means I can go ahead and refund you. Then when the item arrives, you can contact us again and we can initiate the return process. Sound good?
that's fine and thanks
Sure! How much was the cost of the item you want to cancel?
$49 it's the tommy hilfiger boots
Great. Anything else I can help with?
that's it
Okay, have a great day!