Hi, this is Acme Support. How can I help you?
It seems that I was charged for shipping. I don't think I was supposed to be charged for that?
Let's look into that. May I have your full name?
Chloe Zhang
And then your account ID and order ID, please.
It is account. 42JXNABRW2 Order # 8067761882
Do you know your membership level, by any chance?
I am a gold member!
How much were you overcharged?
I believe it was about 15 dollars Can I get a refund?
Yes, on your next statement you will see a credit for $15 in your account since your store card was used. But the extra fee has been refunded to that. I'm sorry for the inconvenience.
Well. Thank you so much!
Of course. Was there anything else I could help you with?
no. thank you!
Have a good day!