Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi, I was talking to my husband about  premium subscription and i think we are missing some credits.
I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please?
Norman Bouchard
Thank you, Norman. To confirm: were you concerned about your premium subscription being mistakenly removed from your account? Or were you inquiring about missing credits from your account?
missing credits with my account, $40
Sure thing. Are you aware with where your credits would have originated from? It may have been a subscription refund, a previous purchase, or a promotional package?
promotional
Thank you, Norman. I will query the system now to see about your missing credits. One moment, please!
ok
Good news! It looks like you may be seeing a temporary issue in our customer interface. Would you please try logging out and in again? Your credits should appear in your account momentarily.
yes let me try oh yes, there they are!
Wonderful! Is there anything more I may help you with today?
thank you very muc! that is all! much
Thank you so much for contacting AcmeBrands customer service. Goodbye!