hello, how may i help you today?
Hello,   I would like information on how to upgrade the shipping for Order ID 6432922258?
if i understand correctly, you would like to upgrade the shipping on your order?
That is correct.
i can assist with that today
I want to upgrade to overnight so I can receive it asap.
may i please have your full name and account ID?
My name is Joseph Banter.    My account ID is CMWD4EXJN That was the wrong ID.   Correct ID is CMWD4JDXJN.   My apologies for the typo.
no problem, and thank you do you have the shipping status of the item currently
My account states that it is "In Transit"
since the item has already shipped, it is not possible for me to upgrade it to overnight shipping however, because it is already in transit, it will arrive within a day or two
Does that mean it will be here tomorrow or the day after?
i do however apologize for the inconvience it is likely to arrive today or tomorrow if you check your tracking number, that should give you a better idea of the timefram (based on if it is local or not yet, and your standard shipper delivery time windows for your residence)
Thank you for your assistance.   I'll need to remember to check my order type next time.
is there anything else i can assist with today?