Hello, how may I help you?
Looking to see if you can help with a delivery issue.  The time seems all wrong
Let me help you with that. Did you want to change your shipping time or is that you got the wrong shipping date?
shipping time please
Do you want to move your shipping time to a different one?
yes
Could I have your full name or account id?
Joseph Banter GSJE71ZTSM
Could I have your account id and order id to verify your identity?
I just sent it
And the order id? Are you still there?
7529379766
Thank you

When would you like me to change the delivery time to?
NEXT WEEK PLEASE.
The order has been updated to change the delivery time to next week. Can I help you with anything else?
No that is it, thank you
Have a good day.