Hi, how can I help you?
an item is way overpriced that I called on
Ok, I can help with that You are upset because of a bad price on an item?
yes tommy hilfiger jacket for 54 dollars
Have you seen the jacket at a lower price some other time?
yes for 40 dollars somewhere else
Ok, do you want to return the item or do you want to let us know about our unreasonable price on the item?
unreasonable price and I'd like it discounted
Ok, I can help with that now Can I have your full name or Account ID please
Alessandro Phoenix Account ID: TH2BINMYDG
And you saw it priced at $40 with a competitor of ours?

can I also have your Order ID please?
yes 4714068186
I need to verify your order. thx

Just to let you know our prices are often adjusted by algorithms using competitive market prices.
okay
It's done automatically and fairly frequently. I won't be able to change any pricing today
okay, thanks
Your welcome I see you asked to have the price discounted and I should be able to help today by creating a Promo Code for you. You can use that code for a discount on your next order!
okay
I hoe that the promo code will make you feel better about this situation.
yes
I'm sorry you experienced this issue with us today. Here is your Promo Code: 38TM8 Use it next time you shop with us!
I will thanks
your welcome. Can I help with anything else today?
no
Ok, have a great day