Hello, how may I help you today?
Hi, can you please check on a refund from a return?
You are wanting to check on a refund status?
Yes
May I have your full name and account ID?
Rodriguez Domingo, I don't have an acct. ID.  My order number is 5190688868
Now I need your username and email.
Username: rodriguezd652 Email Address: rodriguezd652@email.com
Your refund is currently in progress. It shows that it was initiated online.
OK, thanks.
Will that be all for today?
Yes
Have a great day!