Hello, how may I help you?
so when I open a package from you guys my allegedly new jeans already have a stain on them!
I'm so sorry for this, would you like to initiate a return?
that might be best as long as I get a clean one this time!
We can have you return the item and you get the money you payed back, is that okay?
ok I'd rather have it replaced
Can I have your full name?
but that's better than nothing I'm chloe zhang
Thank you, could I also get your email, order ID, and membership level?
bronze member cz702684@email.com and 1778700041
Thank you. I'll need your username as well.
cz702684
Thanks again. When was the purchase made?
hmm email says a week ago only just received
Okay great, let's get it returned now. You'll need to print a shipping label we send you. What's your address?
ohh email'd be better for that ya I'm 8188 woodshore newark mi 39937
Thank you, and how would you like to process the return? By mail in store, or at a drop-off location.
hmm mail'd be best
Okay, you're all set, is there anything else I can do for you?
no that's all hon thanks for being so helpful!
My pleasure, have a great day!