Hello, how may I help you today?
Hello. I have an issue with your prices Yesterday I looked at this jacket on your site. You were offering it for a great price. But when I looked today, it was much more expensive. I don't understand This is not okay
I am so sorry to hear that. I will do my best to resolve your issue.
I am a GOLD MEMBER and I feel I am not being treated properly
Can you please provide me with your full name, account ID, and order ID?
Joyce Wu KOFATSRWC3 4214871231
Thank you. Please give me a moment to look into the price discrepancy.
Okay
I sincerely apologize, but it seems that our pricing algorithm has increased the price on this jacket due to limited availability and increased demand. I am unable to override the algorithm and change the price in this case.
Oh no That's so frustrating
However, I am able to offer you a 10% discount code as a one time courtesy.
Oh, okay Well 10% won't cover the price increase So you haven't really fixed it But I guess it's better than nothing
Your satisfaction is extremely important to us. I've increased the discount to 20%.
Oh good I think that will cover most of the increase
Your 20% discount code is 5Q1B8
I appreciate that Thanks so much
You are welcome. Is there anything else I can help you with today?
No that was it
Thank you. Have a great day!