Hello and thank you for contacting us today! How can I help you?
Hi.  My name is Joseph Banter.  I want to verify the shipping charge because I believe it is too high.
Sure, Joseph. Let me look into that. I'll just pull your account up quickly.

Alright Joseph can I please get your username, email address, and the Order ID?
Sure.  My username is jb897419, my email is jb897419@email.com, and Order ID is 9573001782.
Perfect thank you! Can you tell me what the status of your delivery is?
Order Received
Great. Would you like me to cancel the shipment?
No.  I would like the shipping cost waived if possible.
Sure I can do that. Normal shipping costs are $8.00 So I can refund that back to you if you'd like.
Great.  Thank you.
Perfect. I have refunded that Joseph. Is there anything else I can help you with today?
That was it for today.
Thank you and have a great day!