Hello, how can I help you today?
I am trying to order a jacket but the site is stating that it is out of stock.
I see. Let me look into that for you.
Thanks
Could I get your name or account ID please?
My name is Joyce Wu
What brand was the jacket you're interested in?
Tommy Hilfiger
I'm sending a report to our purchasing department so they work on this.
Okay
Hopefully they can do a better job of keeping things available.
So should I check back later? Or will I be contacted?
I feel like you're not satisfied with this issue yet, am I right?
I I had just hoped for more of a resolution. Or possibly a date to expect the item to be back in stock
Can I back order this item for you?
That would be great
Should I use the same credit card we have on file?
Yes, please
The order has been made, we'll sent it out to you as soon as it's available.
Thank you so much!
Can I help with anything else?
No, that is all
Have a good day.