I would like an extension.
Hi, there!  May I please have your full name?
Joyce Wu
Okay, may I have your Account ID and Order ID?
G4VQMZUA6L,0683222531
Okay, what is your membership level?
Silver
You qualify for an extension only if you are 1 day late.
Thank you. I need extension of 5 days.
Unfortunately, since you are a Silver member, you have only a 1 day extension.  Your payment is due today, so you would have to pay tomorrow.
I need to contact the manager. Can I get his phone number?
May I have a phone number where you can be contacted?
(513) 606-6864
Our manager will contact you shortly, and perhaps something can be worked out.
Yes. Thanks.
May I help you with anything else?
no
Have a good day.