Hi, what can I do for you?
I'd like to modify my order
Sure! What are you looking to change?
I want to change the shipping type. I want free shipping
Ok I'm happy to help. Is this for an order already on the way?
It is in transit at the moment
Ok got it. Can I start with your name please?
Rodriguez Domingo
Thanks. Can I also have your account ID and order ID?
Account ID is G2YXMW05JO, order ID is 8993108331
Great. Now what is your membership level?
I'm Gold
Great. Since the order is already on the way, I'm not able to change the shipping choice But as a gold member, I can credit back the shipping cost for you.
Oh wow. That would be very nice
Is there anything else I can do for you?
No, that's all. Thank you
Great, have a nice day!