Hello. How can I help you today?
Hey, I discovered today that I was charged for a jacket that I never bought. How could that happen?
Let me take a look for you. May I have your name?
Crystal Minh
Can i have your account ID and Order ID also?

Ill need the username and email too.
I don't know my account ID, but my order ID is 1674115642. My username is crystalm341 and my email address is crystalm341@email.com.
Ok one moment please
Okay
What is your membership level?
Silver
Im not seeing any error on our end. Sure you didnt purchase this jacket and forgot?
I'm positive. I wish I had, when I looked online it looks cute!
Im showing payment was made and the jacket was ordered on your account. Only thing I can recommend is returning it once you receive it.
Hmm, ok. Hopefully it does arrive so I can deal with it. Or keep it, if it's the right size.
Yea sorry I couldnt be any more help. Have a nice day.