Thank you for contacting Acme Brands! How can I help you today?
Hello I just submit my order but I forgot to add a jacket in my cart. Can you help me?
Yes, I can help you with that. Can I have your name and account ID please?
Albert Sanders Account ID: 9WFDFMZ6ZT
Thank you. Which order ID is this for?
A CK jacket I need to add a Tommy Hilfigir jacket as well
What is the Order ID number?
8727833598 Sorry... I need to add the CK jacket not the tommy
Okay and what is the shipping status of the order?
it is delivered but I haven't received it yet
It's probably about to arrive. What is your membership level with us?
Bronze
Unfortunately, since the order has already shipped and has a status of delivered, I'm unable to add to your existing order. You would need to place a new order for the jacket.
Oh ok then I will
Is there anything else that I can help you with>
Thank you for your information That's all for now
You're welcome. I hope you have a nice day.