Hello, thank you for contacting AcmeBrand. How may I help you?
I ordered a shirt but I wanted to upgrade to overnight delivery so I can get it as soon as possible. Can you help me?
Sure, I'll see what I can do to help with that. Could you please give me your full name so I can pull up your account?
Joseph Banter
Thank you Joseph. Could I also have your Account ID and Order ID so I can pull up the order?
Order ID: 1505577533 Account ID: QRBWGT6K4E
Great, I was able to find the order. Could you tell me what the shipping status is please?
You have received the order.
It looks like the package was labeled as delivered a little prematurely but that means it will likely arrive today so theres no need to do the upgrade.
OK. Thanks.
Was there anything else I could help you with? Oh wait I'm sorry
No, thanks.
I missread that. Order Received was the status so we can go ahead and get it upgraded.

Can I have your membership level please?
gold
Great I'll be able to upgrade the shipping for you free of charge

Alright you're all set and should receive your oder tomorrow. Sorry about the confusion.
OK. Thank you
Take care and have a great day!