Hi! How can I help you?
Hello I lost my phone and I need to have that taken off my account as I used it for two factor authentication
Sure, I can help with that! Can I get your name please?
the account is under Chloe Zhang cz832598 cz832598@email.com if you need those
ok, so you need to reset the 2FA?
correct
Thanks for providing that so quickly, next I'll need your PIN and the answer to your secret question
6162 mr bigglesworth
Austin Powers fan I see!
something like that
I will be emailing you a link to reset the 2FA
great thank you
was there anything else I can help with?
that was all
ok, have a great day