Hello, how can i help you
I have missing credit on my account. from previous purchase
Okay I will be happy to help out with this issue.  Can i get a name please.
David Williams
Okay, I found your account David

I will now check with the system to see if this is a valid error or not

Okay this is not an error on our end. Please try to log out then back in. The credit you are missing shows up on my end.
It showed up! Thanks.
Glad to hear, can i help with anything else?
no
Have a great day.