Hi, how may I help you today?
I signed up for a premium subscription shopping service and I want to make sure it is active
Ok, let's check that for you To begin, can I get your full name?
Chloe Zhang
Great, and I am going to verify your identity Can I also get your Account ID and an Order ID?
HJEFNA20MJ Order ID: 1688779733
Great, your identity has been verified Let me check on this subscription for you Chloe
Thanks
It looks like your subscription is not active at the moment and requires a payment of $49
Darn it, I guess the payment didn't go through then
How long ago did you make the payment? If it was within the last hour perhaps it is just not reflected on the account
It was actually yesterday
I see, yea, in that case it does seem like the payment did not go through I can send you a link to find this information for yourself in the future
thanks, but i can already login that's why i suspected it was wrong in the first place i think the credit card is just busted and that's why i messaged customer service
I see, do you need help updating your credit card?
yea, but I don't have the new credit card number I will go ahead and do that in the future when I get more information
No problem, is there anything else I can assist you with today?
No, that is all
OK, have a great day then!