Hello, how can I help you today?
Hi, can you please check on order 9361519809.  I have been waiting five days for it.  Thanks.
Sure, let me check that for you. Did you get an email indicating that something might be wrong?
no, nothing.
Could I get your name or account ID?
Sanya Afzal
I'll just need your account ID and order ID.
Account ID: LDVMNCUB1A Order ID: 9361519809
Thank you.

Can I have your username and email address please?
Username: sanyaafzal939 sanyaafzal939@email.com
Thanks.

Did you have a specific question about this order?
when will I receive it
I've checked the system and it looks like you'll receive the order on the expected date.
Ok thanks, that's all I needed
Okay, have a nice day.