Hello, Thank you for contacting us today. How may I help you?
Hi, I forgot my password, so I am unable to access my account :(
Oh, I'm sorry to hear that. Let me try to get the password reset for you.
ok
Could you give me your first and last name please so I can pull up your account?
Alessandro Phoenix
Thank you Alessandro, I was able to pull up the account. Do you have your username available?
Yes, it is ap688062
Great thank you, and do you have your security PIN?
I do not.
Not a problem, I'll ask you your secret question instead. What is your mothers maiden name?
Okay.  Ahmed
Great that was correct.
Okay.
The temporary password for your account is: jdx5exbf5yd Be sure that once you log in you change it to one you'll be able to remember Was there anything else I could help you with today?
Can I try entering it in to make sure it works?
Go ahead.
It works.  Thank you.
Great! did you need any further assistance?
No, I don't.
Thank you for shopping with us, Have a wonderful day!