Thank you for contacting Acme.  How may I help you today?
When is my shipping date.  I have an email saying a different date that I was originally given.
Okay, I can help to clear this up may I ask your full name to begin with?
David Williams
and to check on your order status, may I ask your account ID and order ID?
Order ID: 3781749485 Account ID: KOWDDIQKFZ
and to check on this specific order, may I also ask your email address?
Email Address: davidw66@email.com
Okay, according to our systems, a lot of incorrect emails have gone out recently, and yours was one of them
O.k. so it is the original ship date then.
Yes, you can disregard that email, your original shiipping date is still valid
Great, thank you so much.
You're welcome.  Is there anything else?
That's all I needed. Thank you
Excellent.  Have a great day