Hello! How can I help you?
I need to get a refund for this Tommy Hilfiger shirt. I got it got it for my brother, but he said it made him look like a hoodrat, so I need to send it back. He's an ingrate, sorry.
I understand, haha. No worries, let me help you with that.
Thanks! I'm so embarrassed.
So you'd like to return it?
Yes, please.
Okay. And I know it wasn't right for him, but was it a size issue, a color issue, something like that?
It was the style and color. I suspect it's more because I got it than that, but point it, he doesn't like it.
Okay. Well, let's process this return. What's your full name, please?
Chloe Zhang
Thank you, Chloe. And while I pull up your account, can you please tell me your username/email, as well as your order ID, for purchase validation?
Sure, username is chloez45 and my email is chloez45@email.com The order ID is 7805963179
Got it, thank you! And what is your membership level?
Guest is what it says? I didn't even realize there was levels, lol
Guest sounds right, no worries.
Sorry, having a dingy day today
I hear you. When was the purchase made?
11/25/19
Thank you. And do you have the receipt?
Yep. I paid $69 for it. Don't read anything into that.
Haha good one. Since you have the receipt, I can process the return for you! What is your address?
Yay! Address is 4735 Brushwick Dr, La Fayette, NY 42146
Got it, thanks! And how would you like to process this? You can take care of it by mail, or bring it to a store or drop-off center.
I can do a drop-off center if it's close by. That'll be the easiest with this virus thing.
Sounds good. Be safe out there! Can I help you with anything else?
No, you've got me all set now. Thank you so much! You be safe too now.
You're welcome, have a great night! I will.