Hi, I'm Danny from ACME. How may I assist you today?
yes i accidentally order and item on my order and i would like to take off the second item on my order
Okay, that's no problem. May I have your full name and Account ID?
Rodriguez Domingo and my account id H0D4UB2E5W is
May I also get your Order ID for this order?
1226665675
What is the shipping status of your order?
Its saying delivered but i haven't received anything, So i thought maybe that status was in correct
Hmm, that's odd. Are you a member with us?
yes a Gold memeber
Okay, I can give you a refund and once you get the order you can contact us again for a shipping label. How much did the item cost?
$59
Ok, I've refunded you $59 for the item you accidentally ordered. Is there anything else I can assist you with?
no that will be all, thank you for your help
Have a great day! Thank you for shopping with ACME.