How can I help you?
I have a question about a purchase I made.
Sure, what is your question?
I bought a Tommy Hilfiger shirt but when I took it out I found out it has a stain on it So I'd like to return it and get anoteher one sent
Sorry about that. Can I please have your name?
Joyce Wu
And Ms. Wu what is your username, email address and order number?
joycew38 joycew38@email.com 3617394361
What is your membership level?
silver
And when did you make the purchase?
February this year 2/28
Okay, great. Okay, I will need to email you a return label. Can I have your address?
7411 Primrose Ave  San Lima, MI 20836
Okay and how would you like to send it back by mail, drop off center or in store?
mail
Okay, you will  need to print the label and return by mail. You will receive your new order soon.
great thanks so much!
You're welcome. Will there be anything else?