Hello, how can I help you today?
Hi I would like to return an item because it is the wrong size
Glad to help. May I have your full name please?
Joyce Wu
thanks Joyce.
welcome
To validate your purchase, can I have your username, email address and order id please?
Username: joycewu5 Email Address: joycewu5@email.com Order ID: 5978868053
Perfect. Next, what is your membership level?
Silver
thanks. What is your purchase date?
2020-03-22
It is possible to return with the last 6 months.
Okay can we process that return now
Sure.
Ok
I need your full address for printing a shipping label. and how would you like to process your return? by mail, in store or drop off center?
2688 Lincoln Ave  Jacksonville, WA 87663 in store
thanks.
welcome
Okay, you can go ahead and print the shipping label and proceed with the return.
Okay, thank you for me helping me today
Great, is there anything else that I can help you with?
That is everything
Have a nice day!