Hi! How may I help?
Hi! I was calling because I have already completed my return. However the charge on my billing statement has not been reversed
I see, may I have your full name, username, order ID and email to verify this?
Crystal Minh Username: crystalm074 crystalm074@email.com Order ID: 5974111069
Thank you, one second.

How long have you been waiting for the refund since the item went back?
Over a week
It has been sent. Anything else I may help you with today?
That is all. Thank you
Have a great day!