Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi, I'm trying to check on the status of my order. I cannot remember my password and I don't want to get locked out of the site.
I'll be glad to help you with that. May I get your full name, please?
Joyce Wu
Thank you, Joyce. Do you happen to have your username handy?
I don't.
No worries! I can find that information for you. To help me verify your identity, would you please provide your zip code, phone number, and email address? Two out of those three options would be fine.
Zip:  66918 (609) 498-5611
Perfect, thank you! Your username is jwu1.
For some reason I don't have my email address.  I can't remember which one I used.
No worries! I was able to recover your account with the information you provided. jwu1 is your username.
Okay thank you.
Joyce, would you please provide either your PIN number or the answer to your security question>
130369
Thank you!

I'm unable to recover your current password, but I've created a temporary one for you that you may change as soon as you login. The password is: ee28e6j4pih
Okay, thank you.
Is there anything more I may help you with today?
No, that's it.  Thanks again.
Thank you so much for contacting AcmeBrands customer service. Goodbye!