Hello, how can I help you today?
Hi, I use my phone for two-factor authentication, but I've lost my phone so I can't get into my account! Can you help me?
I'd be glad to help. You are wanting to reset your two-factor authentication, is that correct?
Yes please
Alright, may I please have your full name or account ID?
My name is Rodriguez Domingo
Thank you, and may I please have your email so I can send you a reset code?
Sure, it's rodriguezd383@email.com
Thank you, an email has been sent with a reset code. Just to be safe, you should follow some best practices for security. I could send you a link if you would like.
I really appreciate your help! No, that's okay
It's my pleasure, sir. Will that be all today?
Yes, thanks again
You're welcome, have a great day.