Hi,  I'm James.  How can I help you?
I need to confirm what products were included in order number 203816127 sorry - wrong order id try 2038162027 are you still with me James?
Sorry
james, can you confirm that a calvin klein tee shirt was included in order number 2038162027?
Let me check
I also need to confirm that a pair of calvin klein boots were also in that order
I'm not sure if I can find that information,  but I'll try. I'll need your full name and account ID.
albert sanders c5fprxsoik
And does the email say that those items are included?
i did get an email confirming those items but then got another that seemed wrong
The email was accurate.
okay.  good.  you do see those two items?
Unfortunately,  the system doesn't let me see your order directly.  It's very convoluted.
you can't see what's included in an order??
No,  I cannot.
weird...  how do they know what to put in the box? LOL
I don't know,  I didn't design the system.
I guess I will have to wait until I get home to double check.  What is the curoff for returns if I find something isn't right?
From here,  the best I can do is cancel the order for you if you're unsure about it.   Or you can wait until it arrives and request a return. The return cutoff depends on your membership level.  What's yours?
silver
I believe that the return period for silver is 90 days.  Let me double check. It's 6 months for silve
That's great.  Okay.  I think that's all we can do today.  I appreciate your help.
You're welcome.  I'm sorry I couldn't tell you more. Do you need anything else?
No, I'm good.  Thanks!
Have a great day.