Hi.  How can I help you today?
I just want to check the status of my refund
Okay Can you tell me your full name or your account ID?
My name is Albert Sanders
Okay Albert, what is your username, email address, and the order ID for this purchase?
Username is alberts9. Email is alberts9@email.com. The order ID is 2310284244.
Your refund status is in progress and was initiated by phone.
ok thank you
Would you like to change the status or the payment method?
no thanks i just wanted to double check
Okay.  Is there anything else I can do for you today?
no that's it
Okay, I will end this conversation