Hello, how can i help you
Hi.  My name is Norman Bouchard.  I need some help because I'm trying to use a promo code and it keeps saying it's invalid.
I will be happy to help you with this issue. Can i get a name please.
I gave you that already.
Oops i see it now
My username is normanbouchard032 and email is normanbouchard032@email.com if that helps.
When was the code issued?
I received the code 9 days ago.
I will see with the system if this is a valid error

It says no this is not an error on our end. What is your membership level
bronze
Okay, the problem is your promo expired 2 days ago. However since you are bronze I can make you a new one.

New promo: LYGO4 Would you need anymore help?
Great thank you! That is it for today.
Have a great day.