welcome! how can I help you?
I'm trying to check on my order, but I can't get into my account.
ok, I can help you with that. what exactly is the problem?
I forgot my password
i hate when that happens. Let's start with your name I also need your username
Joyce Wu   jw36059
thanks
sorry, it's jw036059
alright, now I need either your PIN, or we can use a security question if you do not recall your PIN
security question
can you tell me your mother's maiden name?
livingston
thanks you. Your new password is 2rxk1qdc8cx Is there anything else?
No, thanks for your help
have a good day!