Hello, how can i help you today
I'm trying to access my account to see my shopping history, but I forgot my password.
Okay, could i get your full  account id and Username please
My Account ID is 00797979, and my username is APhoenix3
Okay, i cannot give you your old password but we can generate a new one. I just need your pin number or for you to answer your security question which is what is your mothers maiden name
Ok. My Pin is 920679
Okay, here is your temp password de30ufyog you can log into your account and change your password if you wish
Great, thank you so much!!
No problem, can i help you with anything else
Nope, that was it!
Okay have a nice day