Thanks for contacting Acme.  How may I help you today?
I've been charged twice and need to have it fixed
I'm sorry to hear that, but we can get this cleared up
Ok thanks.  My order ID is 3246173742 a tommy hiliger hilfiger
One moment please.  You were being charged twice on a product order, I see, not a subscription
i have a premium subscription, but was charged twice for the jacket
I will be able to issue a refund, since you were overcharged I understand.
great! What other info do you need?
Can I ask your full name or your Account ID?
Sanya Afzai thanks
Okay, Sanya, I have your account, and I have your order ID number, but I just need two more pieces of info: your username and your email address
Sanyak is my username my email is snayak@yahoo.com
Excellent, I can see your order in our system now
great!  What else do you need?
How would you like that refund to be issued to you?  I can add it to your account, directly to your credit or debit card, or even send you a gift card or a check if you would like
check would be great
Okay, in that case, may I ask for your mailing address?
don't you have it on file? 1234 ozzy osborne rd
I'm sorry to say, I don't see it in my files
AC DC, TX 12345
but thanks

Ah, I've been there to see the bats, it's nice.  But your address has now been entered, unfortunately I don't see the amount of the over-charge in my files.  Do you happen to remember the amount?
$84
Thank you, an $84 refund will be sent by check to your address
thanks!
Will there be anything else that I can help you with?
no, you've been great!
Thanks for that, and I hope you have a great day