Hi, how can I help you today?
yes i'm trying to buy something but can't because my credit card keeps getting rejected
I'm sorry about that. Let me look into this for you. Is it indicating that your card is invalid?
yes
Can I have your name please?
Crystal Minh
Ms. Minh, please try entering the card details just one more time.
still doing the same thing
Okay, let's have you log out then back into your account to retry.
ok, that seemed to work thank you for your help today
That's great! Can I assist with anything else?
that will be all
Have a nice day.