Hello, how can I help you today?
Is it possible to change my expedited shipping to slower?  I would rather not pay the extra fee.
Glad to help. May I have your full name please?
David Williams
thanks David. Give me a second.

Can you please let me know your Account ID and Order ID to verify your identity?
Account ID: IHRTZUCKAU Order ID: 5440231233
Perfect. What is the shipping status of the order?
Oh darn, in transit.  Didn't catch that.
Yes, it is too late. But your membership level might help the situation. What is your membership level?
bronze
The shipping date can't be changed, but I can add a credit back to your account for the shipping fee. does that sound good?
I would appreciate it,  thank you
You are welcome. Is there anything else that I can help you with?
No, thanks again
Have a nice day!