Hi, how may I help you?
I'm trying to check on my order but can't get into my account.
I can help with that Why can't you get into your account?
I forgot my username
Ok, I will help you recover your Username
ok
Can I have your full name or Account ID please?
Chloe Zhang
I just need a couple pieces of information Do you have your Zip code and telephone number?
78358   005-360-6088
the phone number doesn't match our records I can also use your email if you have it
chloezhang084@email.com
thank you Ok your Username is: czhang1 That should work right now
Yes, I got logged in
great! Can I help with anything else today?
No, thank you
Ok, have a good day