hi there, how can I help you today?
Hi! I wanted to check the status of my order because there seems to be an extra fee added for no reason
Okay, sorry to hear that, let's check. What is your name please?
Joseph Banter
Thanks can I have your account & order ID please?
Account ID: M5OPDWFHP5 Order ID: 4222299872
the system is not finding anything. Are you a member here?
Yes I am a member
what is level please?
Guest
oh well, then there is nothing that I can do. So sorry
Really?
I am not authorized to make any changes
Okay. Thanks
thanks for your understanding is there anything else?
At least you tried Thats all. Thanks
thanks again. have a good day