Hi! How can I help you today?
Can you check on my order status.  I was charged for shipping on my last order and it should have been free.
Will do, one moment please.
My name is David Williams and my account is EFVA41QY9R
Thank you, It will be just a moment.
ok
To clarify, do you want the shipping cost removed, or do you want to cancel the order?
I just want the shipping cost removed.
Got it, what is your membership level?
Bronze
Great, what was the cost of the shipping?
$9.95
Ok great, I will try to get this refunded for you.
Do you know how long it will take to be refunded to my bank account?
Hm, that really depends on who you use, but generally a few days.

I have successfully refunded the shipping. Is there anything else you need help with today?
that was fast!. Thanks for your help.  That was all I needed.  Have a nice day
No problem, have a good day!