Hello, how can I help today?
Hello, my name is Albert Sanders and I need to move my delivery date so I don't have to pay for shipping anymore.
Alright Albert let me take a look to see how I can help.
Thank you!
So just to make sure, you want to downgrade the delivery to avoid a fee?
Yes please!
Can I have your account ID and order id?
Account: B00RF6XQSN Order: 7159183927
Thank you for that. Identity has been verified. What is the order status currently?
In Transit
Alright so it has already been sent, what is your membership level?
Gold
In that case I cannot change the date as it has already shipped, what I can do in this case being a gold customer is to credit you back the shipping cost.
Wow, thank you so much
Sure thing, we like to take care of our gold customers.
I appreciate that!!
Was there anything else I could do for you?
That's everything!
Have a great day!