Thank you for contacting Acme.  How may I help you today?
I just got my bill, and it looks like you guys charged me twice for the subscription.  It's listed two times on the bill
Oh, I'm sorry to hear that.  Let me see if we can clear this up for you May I ask your full name to begin with?
Crystal Minh
Thanks Ms Minh.  And this was your subscription that you were overbilled for, correct?
yes
okay, to take a look at the billing details, I'll just need your account ID and order iD and also, your membership level
Account ID: 3YEO1IR2HE Order ID: 3219194995 silver membership
and how much were you billed for?
40
Oh, I see. And, yes, the system is showing that you were indeed billed twice.  We're very sorry about that
can you refund the extra fee?
Yes, I can get right on that for you This will just take a moment
great thanks!
Okay, the refund should be going through now
great, thank you so much!
You're welcome.  Is there anything else I can help you with today?
nope, that covers it!
Excellent.  Have a great day, Ms Minh