Hi, thanks for contacting AcmeBrands, how can I help you?
Hi, I need to check on a package
Sure, I can help you with that.  Can I get your full name or Account ID?
Sure, my name is Rodriguez Domingo
Thank you Rodriguez Can you tell me precisely what information you'd like about your package?
I ordered something a while ago, but I haven't gotten the package yet
Can I get your account ID and order ID to check on that particular order?
Sure. hold on a sec while I find the info... OK, the account name is GHDL1YIRHO - I know it's weird, my wife picked it And the order ID is 5917626739
Thank you very much.  And do you have your username and email address  as well?
Yeah my user name is rd147319 and the email is rd147319@email.com
Thank you for that.  How long have you been waiting for the shipment?
Like 2 weeks, and I'm a gold member so it should have been here within 3 days I think
I will go ahead and ship a new order for you. Can I get your mailing address?
No, that won't work, I needed the item by today anyway Can I just cancel the order and get a refund?
Yes, I can do that for you. How would you like to be refunded?
You can just return the money to the card I used
Can you please confirm your credit card number for me?
I don't have that info on me. Is it not in my records?
I'm afraid I need to confirm it to credit that card.  I could also issue you a paper check, prepaid gift card, or add credit to your account.
Let's just add credit to my account then
How much was the order for?
$198
I've added that amount to your account.  I'm sorry for the invoncenience.  Is there anything else I can do for you today?
Do you know why the package never came?
I'm afraid I don't have that information.
Ok, well I guess that's it. Thanks for your help.
Thank you.  Have a nice day.  I'm sorry again for the problem with your order.