Hi, how may I help you?
I signed up for the premium subscription shopping service and was billed for it twice. I need to see about having one of those refunded
ok, I can help with that Can I have your full name or Account ID please?
Norman Bouchard
Can I have your Account ID and Order ID also?
Account ID: EPBEXOHPZA Order ID: 1981897138
thank you Do you know your membership level?
Bronze
Ok, I checked with our system and you were billed twice Just to clarify, did you pay twice and need me to refund you?
Yes
thank you, how much extra were you charged?
$99
Ok, $99 has been refunded to your account sorry for the inconvenience
That's ok.  Thank you for taking care of it
You're welcome! Have a great day