Good afternoon, how can I help you?
Hi there, I received an email that that a premium subscription service was added to my account, but I never authorized this and don't want to be charged for it
I see, let me check one moment please
my name is Alessandro Phoenix
Sorry for the delay, I was making sure I had your solution. I see that you possibly have a problem of buying a product that you did not order. Let me enter your name
yes, getting a subscription that i didn't order
would you give me your username, email and order ID please
yes actually i don't have any of those items i only have my name and address
Ok let me check then one moment

Mr. Alessandro, the only thing I can tell you is to make a cancellation of your membership but with this action you will still pay the membership of this month, but it will not be charged in future months
that sounds fine
you can do it on the page at any time.
ok thank you
Ok a pleasure to help you have a nice day