Hello, how may I help you today?
Hello there!  I am asking about my bill.  I think I got charged twice for my order and I want to make sure I only get charged one time.
Okay, may I have your full name and account ID?
Crystal Minh Account ID: 7VE2A2PCSX Are you seeing it?  The thing I ordered was a pair of Guess Jeans.
You believe you were charged twice for the jeans?
Yes, my statement has two charges for $89 and I only ordered/received one pair of jeans.
Okay, let's see what is going on. May I have your order ID?
Account ID: 7VE2A2PCSX oops 7651725064 that's my Order ID
Thank you, one moment please.

I am so sorry for the wait.
Were you able to find it? I'd like to get this taken care of.
Just to be sure, your order confirmation doesn't say two pairs of Guess Jeans, correct?
No.  It says one
Okay, I have found the system error.
Can I get the charge reversed?
You were overcharged by $89, I will be able to update this for you.
Thank you so much.  I appreciate it.
The extra charge has been taken care of, will that be all for today?
Yes
Have a great day!