hi how cna i help you?
i need to remove the second item from my order please i ordered the wrong size
sure What is your full name
Crystal Minh
Can i also have your account id and order id
CH5EBHUTSG 6236590897
What is your shipping status please
Out for Delivery
What is your membership level
guest
since the item is out for delivery, you need to wait for it to come before you can get a refund please call us back when the item has arrived
I can do that
Can i help you with anything else