Hi, there.  How may I help you?
Hi, I bought a Guess shirt and it has a stain on it. I mean it was there when it arrived.
It arrived with a stain on it?  I'm so sorry about that!  So I'm assuming you'd like to return it.
Yes please
May I have your name please?
Albert Sanders
Mr. Sanders, may I have your Username, email address, and Account ID?
username is alberts3 alberts3@email.com account id I'm afraid I don thave
Order ID, I'm sorry
no problem 4902816648
What is your membership level?
Gold
Great!   Gold members get unlimited refunds, and I will need your full address.
4632 2nd Ave Baltimore Ca 82266
I'm going to email the return label to you.  How would you like to process the return:  by mail, in-store, or drop-off center?
In store please
Great!  Everything is all fixed, and you should be receiving that email shortly.  Is there anything else I can do for you today?
No, you've been very helpful, thank you. Goodbye.
You're welcome.  Have a good day!