hello, how can i help you?
Hi i want to add a new item to my order because i forgot to add it before.
Have you already placed your order?
yes, order id 9621926017
I will be happy to help you, can I get your name or account id.
Name: Norman Bouchard
Great, found you. Now may i get your account id. I need to verify identity
CW3FSS2LUY
Great everything looks good! Now has the order shipped yet?
yes its in transit
unfortunately we will be unable to update this order. However there are others things they may be able to be done. What membership level are you?
Guest
I apologize, we will be unable to do anything in that regard. You will need to start a new order. Is there anything else I can help you with?
no that is all
Have a great day!