Hello, how can I help you today?
Hi,   I've ordered from you before but I can not remember my username to get into the system.   Can you help me?
Happy to help, may I have your full name please?
David Williams
thanks, David .

To verify your identity, I also need your zip code and phone number please.
I just moved.   Believe you have my old address that is 2088 Lincoln Ave, Baltimore, CA 93382.   My phone number is unchanged and is (008)806-8371.
thanks, but can you reconfirm your phone number?
(008)806-8371
How about your email address?
dw118827@email.com
thanks Your username is dwilliams1.
Let me try to get into my account
Take your time.
Oh, that does not look like the account I remember.
Does that account contain your personal details?
yes
then I think this is your account.
ok.   thank you.
don't forget to change your address in your account.
will do.
Great, is there anything else that I can help you with?
No thank you.
Have a nice day!