Hi, thanks for contacting Acme.  How may I help you this afternoon?
Hi! I was wanting to check the status of my refund.
okay, I can check that out for you right away.  May I ask your full name or your Account ID to begin with?
yes. Albert Sanders The thing is I am already expecting a refund for $100 and I would like to add another item I would like to return to that refund
Oh, I see, you have an existing refund and would like to add an additional item.  That won't be a problem, I'll just need to gather a few pieces of information from you
Of course
Can I ask your username, your email address, and your Order ID
Sure. The username is albertsanders208 email address is albertsanders208@email.com and the order id is 6049622973
Excellent, I can see a valid refund in our system.  Now which item would you like to add to this refund?  Can you please tell me both the brand and the product type (such as Nike Shoes, for example)
It is a pair of Calvin Klein jeans
Okay, and what was the purchase price of this item that you are returning?
$64
And now with your existing $100 refund, this should now come up to $164 in total, is that correct?
Yes. Thank you
You're welcome, and I have now entered a total refund of $164 onto your account in our system
Appreciate it Thank you
Is there anything else that I can help you with today?
Thats all Thank you for your help
You're welcome, have a great day