Hello, how may I help you today?
Hello. I need help updating my order
Can you please tell me more about your order?
I bought this really great Michael Kors jacket for my husband but he hates it He is so hard to shop for! I was wondering if you could help me remove it from my order
Sure, no problem. Can I please have your full name, account ID, and order ID?
Chloe Zhang 6JZ7BXUSKY 6650151893
Would you like to receive a refund for the jacket?
yes The jacket was $74. I would like that amount refunded And I want the jacket removed from the order
I can go ahead and do that for you. Can you please tell me your username and order ID?
I think I just gave it to you
My mistake. Can I have your username and email address?
chloezhang183
I need these information to pull up your order details.
chloezzzzz@gmail.com
Thank you. Would you like to receive your refund by gift card, account credit, paper check, or credit card?
Hmmm. I guess account credit would be good I can buy my husband a new gift
No problem.

A refund amount of $74 has been applied to your account.
Ok good
Is there anything else I can help you with today?
can you confirm that the jacket has been removed from my order
Yes, it has been removed. I will send you an email confirmation shortly.
great that is all i need
Thank you. Have a great day!