Hi! How may I help you today?
I want to check the status of my account
Sure! What about the acccount do you need to know
My subscription was added even though I don't want it
Oh no! Let me fix that Can I have your name?
Crystal Minh
And how did you hear about this issue

was it an email?
I heard about it from my spouse
I do see that it was added to your account in error.  I do apologize for this.  I have removed it from your account Is there anything else I can help with today
Do I get a refund?
Yes you do! I have issued the refund for you
Thank you! That will be all
You're Welcome! Have a great day