Hello, how can I help you today?
My situation has changed so I would like to change the shipping address on my order.
I'd be happy to help you with that. Can I please get your full name or Account ID?
Crystal Minh
Let me just pull up your account Crystal.
ok
Do you have the shipping status of your order?
delivered
And just to clarify, you wanted this shipped to a different address Crystal?
yes
To validate the purchase I will need your username, email address and account ID.
cminh972   cminh972@email.com   I6H9EN83SD
Do you also have your Order ID?
9653044120
Great. Since this order has already been delivered I will have to send out a new one to the correct address.
ok
Alright, it has been done. Is there anything else I can help you with today?
No, thank you
Thanks Crystal. Enjoy your day.