Thank you for shopping with AcmeBrands! How may I assist you?
Hello. I have an account that I would like to check, but I can't access my account because I forgot my username. Can you help?
Sure! I'll just some information from you first. What is your full name?
Sanya Afzal
Now may I have your zip code and phone number?
My phone is (411) 975-1270. Zip is 37154.
Thank you. Your username is: safzal1 Is there anything else you need?
I thought my username was something different. I don't remember having the number 1 in it.
Our system algorithms prefer usernames with a number in them, so we automatically add 1 to first initial and last name.
I just tried to log into my account with the username you gave me, and I can't access it. Can you help me?
Hmm, that is strange. It should work. Let me do some further research, one moment. We may need to recover your password because the username is absolutely correct.
Maybe I typed it in wrong. Can you wait while I try again?
Sure!
Good news. It did work. Thank you for your time.
You're welcome, I'm glad it worked. Is there anything else you need?
No, that is all. Thank you.
No problem. Have a nice day!