how may i help you?
HI there I lost my phone and cant do the 2 way authentication. Im trying to look at my shopping history and cant
if i undertand properly, you wish to reset your 2 factor/way authentication today? that way you can reacess your account
Yea i guess that will work too As long as i can see my history after
ok
Can we do that?
of course, let's start now first i need your full name to pull up your account
Albert Sanders
thank you albert i will need your email adress so i can send you the reset code
I cant access taht
do you have your email adress? ok then
only thing i can give you is my landline or home address
do you know your account pin or the answer to your secret question? which is what is your mothers maiden name
yes Martinez
thank you

i will send the reset code to the email on file
Thank you and then i can reaccess my account?
also, to be safe, i am sending you a link of best security practices, just in case you wish to peruse it.
Wow youve been awesome
yes, once you access the email i sent with the reset code, you will be able to log back into your account if you do not know the email on file i have sent the code to , i can give it to you now no problem, thats why we are here
Great well im going to set this up now, just got the email. Thank you for all your help
perfect is there anything else i can assist with
No thanks
have a good one