Thank you for shopping with AcmeBrands! How may I assist you?
Hey, I wanted to check on the shipping cost for my order. It is REALLY high. Can you check to make sure it's not an error?
Sure, I can find out what is going on. What is your full name?
Joseph Banter
Thanks! Now may I have your username, email address, and order ID?
Username is jbanter2, my email is jbanter2@email.com The order ID is 7043195561
Great! Do you know the shipping status of your order?
Shipping Status: Order Received
I can waive the fee on your shipment. Let me do that right now.

Is there anything else I can help you with?
No, thanks a lot for your help!
You're welcome! Have a nice day.