Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi. It appears that a premium subscription was added to my account but I don't want it. Can you check for me?
I'll be glad to help you with that. May I get your full name, please? Hello?
Yes sorry Albert Sanders My computer locked up for a second. I apologize
No worries!

Albert, may I ask how you learned about this issue? It may have been via email, your spouse, or on the news?
My spouse actually mentioned it
Thank you! I'll check the system for you to see if we can get to the bottom of this issue.

I'm so sorry Albert, it does appear that there was a subscription added in error to your account. Would you like me to remove it at this time?
Yes, please Thank you
All set! The service has been removed, and I've issued a $40 refund to your account. Is there anything more I may help you with today?
Wonderful. Thank you That is all
Thank you so much for contacting AcmeBrands customer service. Goodbye!