Hello! What's your name, and how may I help you today?
Hi!  I want to check the status of my order.  It looks like there is an extra fee added.  I am not sure what fee is for? Thanks!
Alright, let's check on that fee for you! Could I have your full name, Order ID and Account ID to verify the order?
Sure, my name is Albert Sanders.  Order Id is 2719832835 and the account id is QZEN5PUQKO.
Thanks so much! May I know ask what is your membership level with us?
It is Bronze
I'm sorry, it seems this extra fee was due to them increasing tax on the item. Since it is not a mistake, we could only remove it if you were a Gold or Silver member, since we trust our members of Gold or Silver to remove extra fees.
Ok.  I did not realize that it was an increase in tax.  Thank you for looking into it.
No problem! So sorry I couldn't do more, anything else I can help you with today?
No, that is it.  Thanks!
Have a great day!