Hello, how may I help you?
I placed an order yesterday, for two items. My husband decided that he didn't want it, so I was wondering if we could remove that from the order?
I can help with that, could I please have your full name?
Crystal Minh
Thank you, I'll also need your account and order ID.
Account ID: L1CBDG2OE4 Order ID: 7999315039
Great, do you know t he shipping status of your order?
Well, now it says it's out for delivery.
Okay,  and what is your membership level?
Silver
Well it's too late to cancel the items but we can start the refund process now.
I would appreciate that.
Once the item arrives, contact us again. At that time we can print your return label. In the meantime, how much was the item?
69$
Your money has been refunded.
Thanks!
Is there anything else I can do for you?
How long until I receive my refund in my account?
It should show up in the next few minutes, if not immediatley.
Okay! Thanks again.
Have a great day!