Hello, how can I help you today?
I'm having trouble with my order delivery. Can you help me with it?
Okay, what seems to be the problem?
I selected non rush delivery since I'm not home. Is there a way to make sure it comes next week? I'm not home this week and am not sure if it's out for delivery
Are you saying you'd like me to downgrade your shipping so it shows up later?
yes please! I couldn't think of the term.
No worries, can I have your full name?
David Williams
And your account and order ID's?
7169243542 is my order ID Account ID is FPCST4FPVQ
And what's your shipping status?
I'm not sure where do i find that?
No worries. Give me a moment. Though one quick question, did you receive an email telling you something was wrong with your shipping?
I think it said it was out for delivery
Okay, thank you.

Can I ask your membership level?
it's bronze
Okay, since the item has already left our warehouse I can't delay the shipping, but since you are a Bronze member I can refund you the shipping fees.
That works!
Good to hear. Is there anything else I can do for you today?
that's it thank yoy
Then have a nice day!