Hi.  How can I help you?
Hi. Something is wrong with my order. I need to check the status.
Ok, what seems to be the problem with your order?
There's an extra fee. I can't afford it. I have 5 children to feed.
Ok Can you tell me your full name, your account ID, and the order ID from this order?
Rodriguez Domingo AKSPXY1M7D 5214566902
The fee was a company mistake How much was the fee?
$69
Ok, I will have it removed
Thank you so much. Now we will have enough groceries for the week!
Of course.  Is there anything else I can do for you?
No. It has been a pleasure doing business with you.
Ok, I'll end this chat now
Okay. Have a great day!
You too!