Hi! How can I help you today?
I lost my phone and need to have the two-factor authentication reset, please.
Sure, I can help you with that. Can I have your full name and email address, please?
Sanya Afzal safzal50@email.com
Okay, a link has been sent to your email for you to reset 2fa. I will also send a link to a document outlining best security practices to keep you safe.

Is there anything else I can help you with?
no, ty!
You're welcome! have a great day.