Welcome to AcmeBrands. How may I help?
Hi! I'm sooooo sorry but I need to return a shirt I recently bought, it's just not the right color for me.
OK. I can help with that. May I have your full name and account ID
Oh thank you, I know some companies can't always help with that And yes you can My full name is Alessandro Phoenix And my username is ap090819
Thank you Alessandro. I have pulled up the account.
Oh great!
May I have your email address and order id
Sure thing! The email is ap090819@email.com And my order id is...... let's see here 5904729501
Thanks. I validated your purchase.
I'm so embarrassed. See I'm color blind and I thought I was buying blue but it's pink! Oh the horror.
What is your membership level? Haha
My membership level is Silver If only my shirt had been silver, that I would have been okay with!
Thanks for being a silver member. Do you have the receipt?
I believe I do? I paid by credit card
OK. No problem. I will send you a shipping label
I'm not sure if that would be found with the Order ID I mentioned earlier, I can't seem to find the receipt in my emails. Oooooh okay!
I need your full address
5687 1st Ave  Raleigh, CA 7188 That should be the one! We just recently moved so it's been a bit hard to remember it.
Thanks. I made a note of that address.
Awesome!
How would you like to process the return?
Ummm would returning the payment to my card be okay? I'm not sure how you guys usually do these
That is fine. I mean, by mail, in store, or drop off order (to return)
Ohhhh! Okay, in store drop off would probably be best for me if that's okay
Excellent. I made a note of your preference and you are all set. Anything else I can help with?
Wow thank you so much! That's everything I needed
You're welcome. Thanks for being an awesome customer!