AcmeBrands, how may I help you?
Hi I want to add to my existing order I forgot to add it can you add the item Tommy Hilfiger jeans to my Cary
Let me help you with that.
Cart
Could I have your full name or account id?
Norman Bouchard is my name
Thank you Norman  Could I have your account id and order id to verify your identity?
Account ID: MLOHBDNHUC
And your order id?
Order ID: 4400203086
Thank you Could you tell me your shipping status?
In transit
Could you tell me your membership level?
Silver
Since the shipment has already left, we cannot add it to the existing order. I will need to create a new order. We can send it right away without a shipping fee. Is that okay with you?
No nevermind Dont add it
Ok Can I help you with anything else?
No
Have a good day.