Hello. How may I assist you?
HI I want to check status of my account as my subscribtion was added
What is your full name, please?
Albert Sanders
And did you want to have it added, or no?
no, I do not want it added, but I think it has already been added, if it was, I want a refund the refund should be $40
Okay, can I have your account and order IDs please?
I do not have those information should you not have it using my name?
Okay, and how did you find out about the subscription being added?
I heard from my spouse
I think you or your spouse may have misheard/misread something. You were not charged for a subscription.
all right, I will double check my bank account to confirm.  Thanks
Okay, great. Can I help with anything else today?
no, that is all
Thanks! Have a good day.