Hello. How may I help you today?
I am trying to check my account but I can't remember my password.
I can help you with that. Just know that we will have to reset it. May I have your name please?
Alessandro Phoenix
May I have the username for the account also?

Do you have the username?
yes, alessandrop261
Do you have your PIN or security answer?
Yeah, my security answer is Livinston Livingston, sorry
Thank you. Your new password is l0jzgmbgc7
Thanks
That should get you back in. Anything else I can help you with today?
No, that's all! thanks so much
Great. Have a nice day.