How can I help you?
I need to check on an order and see what items were included.
Okay, I'd be glad to help. Can I have your name to pull up your account?
Norman Bouchard
Mr. Bouchard, did you receive an email regarding your order and the quantity seems to be incorrect?
The items listed in the email are incorrect
Sorry to hear that. Can I have your account and order ID?
Account ID: U9RO0O8M0D Order ID: 4050757467
Thanks, I was able to verify your identity.

It looks like our company made an error. Can you tell me the shipping status?
Out for delivery
Okay, you will need to call back once you receive the order to initiate the return/refund process.
Ok thank you.
You're welcome. Is there anything else I can assist you with?
no that's all
Have a great day.