AcmeBrands, how may I help you?
Hi, I think I need to double-check on my shipping address
Let me help you with that.
I got this email that doesn't sound quite right, so I need to check if my package is still being sent to my address in NY
Could I have your full name or account id?
Yes, it's David Williams, silver member
Thank you David Could I have your account id and order id to verify your identity?
sure OISFLQX4FS 7676112599
Thank you Let me check the system for your order.

No it is not being sent to the NY address. Would you like for me to change it so that it is?
Yes, please
Ok
1299 Primrose Ave  La Fayette, NY 2696
Your address has been changed. I apologize for the error. Can I help you with anything else?
No, that was everything.  Thank you
Have a good day.