Thank you for contacting Acme.  How may I help you today?
Can you check on the status of my shopping subscription? I don't know if it has lapsed.
Certainly, I can help you with that I'll just need to gather some information from you, so that I can take a look at your account
ok
May I ask your full name, account ID, and the order ID of any recent purchase?
Sure. My name is Sanya Afzal. Order ID: 0308841873 Account ID: 6X2NJRM7MO
Thanks, Ms Afzal.  So I can see your account now. You do have an active account with us, it hasn't lapsed.  However, there is still one payment of $14 outstanding, which is due tomorrow
Ok, if I pay tomorrow then I will be ok?
Yes, that would be fine
Thank you! that helps me out a lot.
If you'd like, I can send you a link that will get you to your subscription-account easily, so that you can take care of that at your leisure
Yes please Ok
Okay, that link will be sent right to your email address Is there anything else that I can help you with, while we're here?
no that's all i need
Good to hear.  Have a great day, Ms Afzal