Hello. I have a problem with my promo code. Can you help me? Hello??
Of course!
Oh great!
so you are having an issue with your promo code correct>?
Yes, that's right
I need your full name to pull up the account
Joyce Wu You sent me a promo code that I really want to use. But I'm getting a message that the code is invalid
alright so, promo codes are only good for 7 days, how old is your promo code?
Oh no. Maybe that's the issue. I got it eight days ago
i see let me check my system

what is your membership level?
Silver
ok i can generate you a new promo code now it is for 20% off your next purchase

AV3X7 is the code
Oh good That's so nice of you I am entering it now
now that is resolved, is there anything else i can help with today?
That code worked! I am so happy that I am able to get the discount. That is all that I needed
have a good one!