Hello, how may I help you?
Hello there. I need to check my order status but I can't remember my online password.
I can help you recover that. Could I get your name, please?
Sure, it's Sanya Afzal.
Thanks, Sanya. Do you know your username?
yes i do. it's sanyaafzal829
Great, I can generate a new password for you. I'll need  either your PIN number or answer to your secret question.
ok my pin number is 983591
Your new password is mk5w8iktlzn
ok thanks!
Is there anything else I can do for you?
nope that it
Have a good day!