Hello, how may I help you today?
I want to check the cost of the items I ordered because the email that I got showed different costs than I had originally seen when I placed the order.
May I have your full name or account ID?
My account id is ZMZXNAXEJD
May I have your full name and the order ID?
My name is Crystal Minh, the order id is 8351710762.
What is your membership level?
Gold
OK, it appears you were charged fees meant for lower levels of membership. I can remove those fees for you now.
Thanks!
What was the charge?
The two items were $84 and $54
The extra fees will be removed and an updated email will be sent to you soon.
Ok, thanks a lot!
Is there anything else I can help you with today?
No thanks!
Have a great day.