Hello, thank you for reaching out to AcmeCorp. How may I help you?
Hi
Was there anything I could help you with today?
I want to view my shopping history because I lost the phone I use for two factor autentication
Oh my, I'm so sorry you lost your phone. I hope it will be easy to get it replaced. For now let me go ahead and help get your two factor authentication reset. Could I please have your full name or account ID?
Thanks for the care My name is Joseph Banter I don't know my account ID
Great I was able to pull up your account Joseph. Not a problem.
Oh. Great
Do you still have access to your email address and if so could you provide me with it so I can send you an email with instructions on resetting the authentication?
I don't have access to my email also
No problem we should still be able to get it resolved and I'll be able to provide you with the address. Do you have your security PIN still?
Yeah. I have the Pin number Should I send it
Great, yes please.
298679
Perfect, I just sent an email to the account on file. the Email address is jbanter42@email.com
Okay. Thanks
Also here is a link to our security guidelines for safe practices

Was there anything else I could help you with today?
That will be all Have not gotten the link
www.Acmebrand.com/security/guidelines Thank you for shopping with us Joseph. Have a great day!