Hello, thank you for contacting AcmeBrands. How can I help you today?
Yes I wanted to check on my order status however, I cannot acces my account because I lost the phone I use for the two-factor authentication.
I can definitely help you with this.  Can I have your full name or account ID?
Sure my name is Alessandro Phoenix
Thank you Alessandro.  I will need your email address to send you the reset code.
alessandrophoenix219@email.com
OK, the reset code will be sent to this email address shortly
Perfect. Thank you for your help.
I can also send you a link that has our best practices for security in case you have any questions moving forward.

Is there anything else I can help you with?
No that is all.
Thank you, have a great day!