Welcome to AcmeBrands. How may I help?
Hi. I need to check on a shipping issue. The shipping i paid seemed way too high.
OK. let me check for you. One moment. What were you looking for me to do regarding the shipping costs?
It just seemed to high for me on order number 8893757749. Is there a way to get some of that shipping refunded?
I can certainly try. May I have your full name or account ID
yes it's Norman Bouchard and my account ID is PNZLFSW0OU
Thanks. May I have your username, email address, and order ID
my email address is nbouchard735@email.com and i already gave my order id above
Thanks. I just need the username
it's nbouchard735
I have validated that, thanks What is the shipping status?
it says in transit
OK.

Thank you for being a valued customer. I went ahead and waived the shipping fee. Anything else?