Hello, how can i help you
Hi, I want to upgrade to overnight shipping
Sure, could I get your name or account ID?
Account ID: 4F832IULBI
Do you know if the item has already been shipped or not?
It just says order received
Great, what is your membership level?
silver
Can you charge $20 to the credit card you have on file with us?
ok
Alright, I have updated your order. Is there anything else I can help you with?
nope, thanks
Great, have a nice day.