Hello, how may I help you?
I'd like to add an item to my order, I forgot to include it earlier
Sure, could I get your name, please?
David Williams
Thanks, I'll also need your Account ID and Order ID.
CJXIO99MNW and 5672672458
Thank you David, let me just pull up your order.

Okay, do you know the shipping status?
I already got the original order
Hm, okay. What's your membership level?
I don't want to pay another full shipping charge gold
That's okay, we can place another order for you with free shipping. What item?
cool, great!  Michale Kors jeans, for $49
Should I use the card on file?
yes, go ahead
Okay, you're all set. Is there anything else I can do?
that it, thanks
Have a good day!