Good afternoon, how can I help you today?
hi! I wanted to check the status of my order. My problem is that I had ordered only 1 item but I received an email saying I ordered 2
I can look in to this for you. Can I get your full name or Account ID?
I just want to make sure that you have it right Sanya Afzal
Let me just pull your account up Sanya.
Thank you
Just to clarify, you ordered 1 item and got an email saying you ordered 2 items?
Yes. Thats correct
Alright. To verify your identity can I please also get your account ID and Order ID?
Account ID: JJIUXA3FQW Order ID: 4152740381
Your identity was verified and I have to look up the purchase. Do you have your username and email address?
Am sorry. I have my phone number. would that work?
No but I can look up your username for you, just one moment please.
Thank you
I will actually need your phone number to look up your username. As well as your email address.
(272) 544-6777
Or your zip code will work.
37088
Unfortunately I was not able to verify your identity with that information. Can you double check the phone number and zip is correct. Do you not have an email address?
sure Phone Number: (272) 544-6777 37088
You can not see your username or email address on any of your information?
no thats the problem
I'm sorry, what is the problem?
That I do not see the email address
Alright. Let me see if I can solve this another way.
Thank you appreciate it
Just one moment please. Sorry for the wait!

It does look like the company made a mistake and is sending your 2 items instead of one. Do you have the shipping status?
in transit
Unfortunately that shipment is already on the way to you so I can't remove the extra item. When you receive the items if you could please call back we will happily start the return process. I can actually give you the credit now so you are not out the money though. How much was the item?
Appreciate it. Thank you $59
I have refunded you $59. You can just contact us when you receive the item.
Thank you so much
I'm so sorry about the inconvenience. Is there anything else I can do for you?
Thats all. Appreciate your help
Glad I could help. Have a great day.