Thank you for contacting Acme brand. May I have your name please?
Sanya Afzal I need to see about cancelling an order I just placed.  This shipping is just to high.  I would like to cancel it and get it refunded back to my account please.
ok thank you sanya i will be happy to check into that for you what is your account ID and order ID please
Account ID: FDBDQVAV39 Order ID: 7038122945
thank you for having that information ready! what is your email and user name please?
sanyaafzal965@email.com username: sanyaafzal965 sorry fat fingers :)
i have fat fingers too what is the shipping status?
In transit
ok ma'am, i have gone ahead and cancelled that order
and the refund will be credited to my account?
yes, you will see a credit of 8 dollars

is there anything else ic an help you with?
Umm I ordered a $59 jacket, a $64 pair of jeans plus an $84 guess shirt.  :) Plus taxes and shipping.  Should be much more than $8
oh, i was just talking about the shipping fee, yes you will be refunded for all of the rest as well my apologies
Sweet.  Thank you!
215 total thank you!