Hello! This is Acme customer support. How may I help you today?
I bought a jacket on your website, but it's just not warm enough for the New York winters. I'd like to return it for a refund.
That makes sense to me, it can sure get cold up there. Can I start by getting your full name?
David Williams
I'll need your Username, Order ID and email address so that I can access that order. Do you have that information available?
Yeah, I can grab it for you
Great!
Username: davidwilliams647 Order ID: 4618852972 Email Address: davidwilliams647@email.com
And, this is a  refund, correct? You have not actually received the product and don't need to return it?
Correct. I realized from some reviews I read that it's not really made for very cold weather.
Perfect, do you have a preferred refund method?
I bought it through PayPal. Can you refund it back to paypal?
I can't but I can refund it directly to your account, would that be acceptable?
Yeah, that will work
No problem, can I just get your account ID?
UIZEIT5GOJ
And what is the amount of the refund for that item?
$74
Okay, I've just credited your account for $74.  Is there anything else that I can help you with today?
That's all. Thank you for your help!
Thanks for shopping with Acme. Have a great day!