Good afternoon, how can I help you today?
Hi, I don't see my subscription service on my account anymore?
Oh no, let me take a look in to this for you. Can I get your full name or account ID? Are you still with me?
yes it is Norman Bouchard
Thanks Norman. I'll just pull up your account. Where did you see that you don't have the service anymore?

Hello?
I heard it through the grapevine aka my wife
Never want to doubt your wife!! ;) Let me just look this up for you.
Thankyou
According to my system your wife was actually wrong for a change. Your service is still active and you have nothing to worry about. Was there anything else you needed today?
no that is it I am going to tell her that tho :)
Thanks Norman. Have a good day. Be gentle on her!! :)