Hello! How may I help you today?
yes i want to check my acount
Okay, one second please Would you like to manage your account or are you having problems with accessing your account? In either case, can I please have your full name or account ID? Hello, are you still there?
Name: Crystal Minh sorry late reply
No worries! I've pulled up your account, Crystal. What would you like to check? I can help you with accessing your account or managing your account. Or is there something else you'd like help with?
i lost the phone you use for two-factor authentication
Okay, no worries! I can help you with that.
cannot access my account
I'll send you a special code to your email. What email would you like me to send it to?
ok cm131791@email.com
Okay, the code has been sent to cm131791@email.com. To be safe, you should follow the recommended best security practices that I've also forwarded along to your email.
ok thank you
No problem! Is there anything else you'd like help with today?
no thanks thank you for the help
You're very welcome. Have a great day!