Hi,  I'm James.  How can I help you today?
hi, my name is joyce. the shipping cost was way too high id like a refund
Would you like a slower shipping speed,  or would you like to cancel the order?
cancel it completely
I can do that for you. First,  I need your full name,  or your account ID,  Joyce.
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Now I need your username,  email address,  and order ID,  to validate the purchase.
order id is 4813977354 jw690184@email.com
And your username? If you don't know it I can recover it for you.
jw690184
And what is your order's shipping status?
never mind. my problem has been solved, im done here
Are you certain?  I'm happy to help with anything you need.
yup, its solved
Goodbye then,  have a good day.