How can I help you?
I need to check my order status, but I forgot my username.  Can you help please.
Sure, can I have your name please?
David Williams
Thank you, I need to verify your indetity. Can I have a phone number and zip coide
533-793-0673 zip is 5258
Thank you, your user ID is Dwilliams1 Is there anything else I can do for you?
no, this is great, thank you
Have a nice day