Hi, how can I help you?
Hi. I got billed for an order from you and I did not make the order! Hello?  This is kind of important!
I'm sorry to hear that. Can I please have your name and account number?
Alessandro Phoenix I don't know my account #
Thank you Mr. Phoenix. Can I have your user name, email address and order number?
user: alessandrophoenix804, email is the same @email.com  order# 3652296863
What level is your memberhsip?
I'm BRONZE not that it seems to matter if crap is just going to be charged to my account randomly
Thanks, I've credited the account. Is there anything else I can help you with?
sure, can you make sure this doesn't happen again? please? that's everything.  thank you
You're welcome.