Hi, how can I help you?
I wanted to check on the shipping cost for a recent order. It seems unreasonably high.
oh sorry about that, Let me see what is your name please?
Chloe Zhang
First I will need to validate the purchase. I need your username, email & Order ID please
My username is cz009308, cz009308@email.com and the order ID is 2279928781
thanks

what is the shipping status?
It has been delivered, but the shipping is a lot more than I thought it would be. I just wanted to make sure it wasn't an error or that I was accidentally charged for express delivery
I understand I am authorized to offer you a refund of $8 on the shipping Does that help?
Yes, that would make it much closer to what I was expecting.
OK, let me issue that right now.

I hope that you will continue shopping with is. us is there anything else today?
No thanks, I appreciate your help!!
glad I could help. have a nice day!