Thank you for contacting Acme.  How may I help you today?
Good afternoon! Can I have a quick question please?
Certainly
I just checked the status of my order, however, I saw an extra fee in my account.
Okay, I'll see if I can clear this up for you
Can you tell me what fee is that for?
May I ask your full name?
Joyce Wu
and since this is for an existing order, can I ask your account ID and order ID?
my acc ID is JYVFWIEB37 Order ID: 4288469877
Okay, I can see your order details now. I'll check with the system to see if this was a clerical error
Thanks
And, unfortunately, it's saying that this wasn't a mistake on our part Are you a Gold or Silver member with us?
what fee is that? Gold
Yes, I can see that there was a $10 charge for custom stitching on an order It must have been a mistake, but since you are a valued customer with us, I can clear that charge for you right away
ok. Good. because I did not see the fee in my receipt.
Okay, that charge has been cleared out.  You should only be charged what you saw on your receipt
Thank you. Appreciate your help!
You're welcome.  May I help you with anything else today?
I am good. Thank you so much Have a great day
You too