Hi! How can I help you today?
Hi, I made an order, but I'm afraid I've changed my mind and I need to cancel it
No problem, just a moment. Wont be much longer, my sincere apologies! Can I please have your full name or account ID?
Joseph Banter I don't have an account ID, this was a guest order
Great, now I'm going to need your Order ID. No problem.
Order ID is 6403188446
I am going to also need your email address.
jbanter2@email.com my username is just jbanter2
Great!

Purchase validated.
Excellent.  I was hoping you could just cancel that and initiate a refund before it ships
Where do you want the refund? Valid options are Gift card, account value, a check, or a credit card refund Absolutely! That won't be a problem.
a credit card refund would be best
Great, just a moment. How much was the purchase?
$64 for the Calvin Klein Jacket
I have refunded the order, is there anything else I can do for you today?
No, that's everything.  Thank you so much
Great, we appreciate your business with AcmeCorp and please have a good day!