Hi, thanks for contacting Acme client support. How can I help you today?
Hello, I would like to make sure the shipping cost is included in my order as I got an email saying otherwise
I'm happy to check that out for you. May I please have your full name?
Sanya Afzal
One moment, Ms. Afzal. Can I have your Account ID and your Order ID?
Z5HMMSWGXY, 7991328292
Great. I'll also need your Username and email address and to access that order. Do you have that information available?
safzal96, safzal96@email.com, 7991328292
Just a minute while I search our system for you.
ok
I have good news. Shipping is included and the email was incorrect. You will not see a separate charge for that shipping.
Ok great, thanks so much
Of course. Is there anything else that I can help you with today?
That is all I needed
Thanks for shopping with Acme. Have a great day!