Hello. How may I help you today?
Hi I need to get a refund
I can definitely help you with that. Can I have your name and some more details please?
Sure. Joseph Banter
Thank you Joseph and what re you needed a refund for?
So I got these boots. But I don't like them when I say them live. I would like a refund or an exchange.
I understand now. Can I have your username, email, and order number please?
jbanter3 jabanter3@email.com 2514635760
Thanks you. We do have refund options to choose from. Do you have a preference?
Well, what are the options
We have gift cards, add value, paper check, or back to your credit card.
back to credit card is good
Ok one moment please.
ok
Do you know your membership level?
Guest
And when was the purchase date?
2019-07-21
Returns are only possible if the order was made within 30 days.
OK. How about an exchange then
Unfortunately since it is past the 30 days we cant go that route either.
Can you get me an exception?
I am unable to do that. Im sorry.
so what are my options
You can keep them.
But they are in their original packaging
Since it is past the return date we can no longer accept them.