Hello, how can I help you today?
Hi! I need to check the stau=tus of my order but then I forgot my password. Can you help me retrieve my password?
Alright. So you just need your password so you can get in to your account?
yes
I can help you with that. Can I get your full name or account ID?
Joyce Wu
Thanks Joyce. Do you have your username?
it is wuclan23
For security reasons I can't access your password. But I can generate a new one for you. Do you have your Pin Number?
it is 3456890
Great. Your new password is z1h6z0p5dh You will be able to log in with that. was there anything else you needed today Joyce?
Thank you so much That's all Have a great day
Thanks, you too!