Hi, I'm Danny from ACME. How may I assist you today?
Hi Danny, I am trying to place an order but the site is running is soooo  slow, can you help me with this?
Sure, that's no problem. I'm sorry for all your troubles so far.
No problem I was just wondering why it is so slow today
I'm going to send a report to our Website Team to fix whatever issues are causing the slow speed.

As for now, have you tried logging out and then back into your account?
I will try It loaded but it is still very slow to navigate
Hmm. Is our site the only site that is slow to load for you?
Yes it seems to be
Ah, okay. Then it seems to be a problem with your internet connection.

Is there anything else I can help you with?
No thank you have a good day
Have a great day, too! I hope you solve your internet connection troubles. Thank you for being an ACME customer.