Hello. Thank you for contacting Acme. May I have your name please?
David Williams
Hi David. How can I help you today?
I have an order to cancel will that be okay?
Ok, what is your order ID# and Account ID?
Acct ID is 6IKKFLA48S  and my order ID is 9503628601
Has the order already shipped? What is the shipping status?
No the status is received Shipping status is Order Received
How much is the cost that should be refunded?
$247
Okay great, I went ahead and cancelled the order. I also sent you a refund for the full amount. Is there anything else I can help you with?
That is great . Thank you very much. That is all I need
Thank you, have a great day.