Have a good day! Hello! What's your name, and how may I help you today?
Hi there. It's Alessandro Phoenix here. I received my bill today and see that I was charged twice a coat that I bought for my wife last month
Alright, to verify your order and to help you, I'll need a few details. Could I have the Order ID and your Account ID, please?
Sure. My ID is HECSW6JOHA and I don't see an order ID anywhere.
I see, allow me to see if I can check with what you gave me.
Thanks
It seems you were overcharged, may I know how much the overcharge was?
Yes, $49 Okay. Great!
Your order has been updated to remove the extra charge. Anything else I can help you with today, Alessandro?