Hi, there.  How may Ii help you?
Hi, my name's Norman Bouchard, I have a premium subscription there I just wanted to pay my bill, but I can't seem to find where to do that
Okay, Mr. Bouchard, I can help you with that. May I have your Account ID and Order ID?
FI1ZATBBGM 8337175949 (in that order)
Do you happen to have the amount you need to pay?
I don't know it off-hand
That's okay, I can find out for you.
It's probably the full $99, since I don't recall making any recent payments
The amount due is actually $55.
Oh, that's good to know Can I pay that off now?
Do you have a credit card number that you want to use or would you like us to bill the card we have on file?
The card on file would work
Okay, you're all set.  Anything else today, Mr. Bouchard?
No, that was perfect.  Thanks for all your help
You are welcome.  Have a great day.