Hello, how can I help you?
hi, I received a jacket but it's the wrong size...I want to return it
I'd be happy to help you with that, Can I get a name please.
Chloe Zhang
Okay, i found your account, chloe. Can I get your username, email and order id so I can validate purchase.
cz429482 cz429482@email.com and 3436807161
Thank you, everything looks good. What level member are you?
Silver
What was the date of the original purchase?
2019-12-12
Good news, You will be able to make a return.  I Need your address now so I can make a shipping label for you.
8371 Brunswick Dr Baltimore, MI 1506
Okay now how would you like to process your return? mail, in store or drop off center?
mail, please
Okay, Then everything is done, do you need any help?
that's it...thanks
Have a great day.