Hello! How can I help you today?
I'm leaving on a cruise ship tomorrow.
Oh that's exciting!
Can I get my shirt upgraded to overnight delivery, so I can have it in time? It is exciting!
Let me check to see if you can. Did you already place your order?
Yes
Can I have your full name and account ID please so I can pull up your account
Chloe Zhang Account ID: MN8VDCTOEF
Thank you Chloe. Now I need your order ID to validate your purchase.
sure, whatever you need to do Order ID: 8656813177
And do you know your shipping status?
It says that it is in transit.
I'm sorry. I can't change the shipping method once it's in transit. The good news is it should arrive today or tomorrow.
Is that  a guarantee? It's not a nudist cruise, so I do need clothing.
I'm sorry I can't guarantee anything since it's in transit
okay, I'll just hope for the best.
There's no way to change how quickly the driver will deliver your package. It is in the carriers hands now. I appologize. I'm assuming you are not going on a nudist cruise
I understand. I should have shipped it right last week. It's not your problem. No, I like to keep my clothed ON!
Is there anything else I can help you with today?
That's all. Thanks!
Enjoy your cruise!