Hello, how can i help you today
Dude. I have no idea what happened, but I'm super annoyed. I got charged for some rando order that I did NOT place. Who wants a boring, gray, button-up Michael Kors shirt anyway? Not THIS guy! Can you help me out?
Yeah sure could i get your full name and account ID please
Alessandro Phoenix I don't know the Account ID, sorry.
Okay, do you have the order ID
Yeah sure, the ID for the order I didn't place! 1629976446
Okay, do you have your membership level
Silver all the way, baby!
Okay since you are silver we will  refund the order right away. Is there anything else i can help you with today?
Nah man, that's it. Thank you so much for your help!
No problem, have a nice day