Hi, how can I help you?
The promo code I have is being called invalid
Can I have your full name or Account ID please?
Name: Crystal Minh
Do you know how many days old the Promo Code is?
not sure 5 maybe
ok, let me check our system.

Ok, our system says I can create a new Promo Code for you
cool
Here is your new Promo Code: UQ13J Use it anytime you make a purchase in the next 7 days
thanks
Your welcome Can I help with anything else?
no
Have a great day and enjoy shopping with us