Hi! How can I help you today?
yes i just receive an email  and i believe i missing $40 worth of credits
No problem, just a moment Can I please have your full name or account ID
Chloe Zhang abd the account id is ASDTJFVRJ
Great, I apologize for this inconvenience, if you don't mind, where did the credits originate from?
from a promotional package i bought
I see.

I have generated a promo code, it is ULFSZ In the amount of $40
great thank you
Is there anything else I can do for you today?
no that will be all
Great! thank you for contacting AcmeCorp and have a good day!