Hi, i would like to check the status of my order
ok, i can help you with that! what would you like to know about your order?
i only ordered one item, but my email confirmation says i ordered two
ok, let's start by getting your name or account ID
name is Joseph Banter
Hello Joseph, let me find that order as well can i get your account ID and order ID?
the order ID is 3036850123 Account ID: QCJFRT3PTN
those all seemed to work

looking at the system, i can assure you that you were only charged for one item only and the email was wrong
ok, that's a relief!
do you have anything else i can help with?
that's it
great, have a wonderful day then!