Thank you for contacting Acme.  How may I help you today?
I wanted to check the status of my order online but unfortunately I have lost my phone
I'm sorry to hear that
I used it for two-factor authentication so I cant access the account
Was your password on the phone when you lost it--ah, I see.  Well I can help you with that
I was hoping you could help me log into my account
Yes, if I can trouble you for some account information, I'll be able to email you a code that you can use to log-in
Thank you
from there, you can de-activate the 2FA, or set it to a new phone
appreciate it
may I ask your full name, and the email address associated with your account?
David Williams I have the pin number. Would that work?
Yes, I can find your email address if you have the PIN number and your answer to a security question
Pin Number: 677051
okay, and for security purposes, what was your mother's maiden name
Rose
ah there we are, I have your email address now.  I can send a code directly to dwilliams442@email.com, does that sound correct?
Yes. Thank you
Okay, the email should be out now.  For safety, though, I would definitely recommend re-activating the 2-factor authorization as soon as you can Is there anything else I can help you with?
That is all. Thank you for your help
You're welcome.  Have a great day