Hello. How may I help you?
Hi I have a question about my account. I'm not sure but I think my premium subscription is expiring soon can you check?
Of course. May I Have your full name and account ID please.
Chloe Zhang PNNIKPNUEY
Thank you Chloe. May I have your order ID now please?
5668238014
Thank you. Let me see about your subscription.

It seems your subscription is already expired.
oh no...
The due amount is $14. Would you like to pay that now?
yes
Your account is paid and your account is active again. Is there anything else I can help you with?
great! i'm good now
Have a great day.