Hi, there!  How may I help you?
Yes i would like to check the status of my subscription because i have a shipping question
Sure, I can help you with that.  May I have your full name, please?
Joseph Banter and my account id is ADF435F and my order id is 384557
Can you please double-check your Account ID and Order ID?  The system did not recognize them.
yes those are right
Okay, thank you. Do you have your Username and email address?
username is JBanter367 and my email is JBanter367@gmail.com
Okay, I checked your subscription status, and it is active.
i just would like to know if my subscription included free international shipping?
Okay, thank you for the extra information.  What is your member level?
bronze
Okay, thank you.

I can't find anything about International shipping, but please wait and I will try something else.

Okay, I just received the information.  As  a Bronze member, you do not receive international shipping for free.
ok, thanks for your help
You're welcome.  Anything else I can do for you?
that will be all
Have a great day.