Hi how can I help you
Hi I'm due to get a refund but instead I want to add an item to my refund
You mean return an additional item for an additional refund amount?
Yes exactly, sorry.
No problem, just needed to clarify. I will help you with that.
ok thanks
What is the reason for the return and what is your membership level
My reason is that they're defective and my member level is Bronze
How long ago was the order placed and do you have the reciept?
It was purchased on October 26 2019 and yes I have a receipt
Great, you're eligible to return then. Can I get your full name, user name, email and order id
My full name is Joseph Banter, my username is jbanter3 and the order id is 5474843237
And email please
jbanter3@email.com
Now I'll need your street address for the return label
8328 2nd Ave  Brighton, WA 50342
And do you want to return by mail, in store or drop off center

Just let me know your preferred method of return and I will have that return label sent to your email
by mail
You're all set. Anything else today?
No that's it thank you
Have a nice day