Hello, how can I help you today?
Hi, I am calling to let you know I was charged for an item I did not order or receive.
Okay, let me check on that for you.
ok my name is Joseph Banter
Could I have your username, email and order ID Mr. Banter?
Username: jbanter6, jbanter6@email.com, Order ID: 6211325101
Thank you.
you are welcome
Mr Banter I have credited your account with the amount you were charged.
can you tell me how this happened?
I'm afraid I don't have the answer to that.
Ok I hope it doesn't happen again. Thank you for your help. Stay well.
Can I help with anything else today?
no I think you have satisfied my need for today. thank you.
Have a nice day.