Hi, how can I help you?
Hi, I just wanted to check on something; there's a charge on my billing statement that hasn't been reversed yet but I've already sent my item back and completed the return.
Ok, I can help with that. One moment. Can I have your full name or Account ID please?
Absolutely.  My name is Sanya Afzal.
Can I also have your Username and Email please?
Sure.  My username is sanyaa50 and my e-mail is sanyaa50@email.com
Thank you
You're welcome.
And to clarify, you returned an item and didn't receive your credit?
That's correct, yes.
Ok, Can I also have your Order ID?
My order ID is 8845553304
do you know how many days it's been since you started the refund?
It's been about 4 days as of today.
Ok, do you know your membership level?
Silver.
Thank you
You're welcome.
The refund process will typically take up to 7 days to show up in your account I can't start another refund for you today, because it might end up refunding you twice
Oh okay, I understand.  So just wait a few days and it should be alright?
Yes, it should be there within the next 3 days
Great. :)
sorry for the inconvenience
That's quite alright.
Can I help with anything else?
No that was all, thank you so much for explaining and helping.
You're welcome! Have a great day