Hello, how can I help you today?
Yes, I just purchased a pair of Michael Kors boots. After thinking about it, I don't want them after all.
I see, any particular reason or just generally do not want them?
No, I just don't want them.  Can I get a refund at this point?
I am sure you can.  Let's start the process with your full name or Account ID.
David Williams
Thank you.  Now let's validate the purchase in question.  May I have your username, email address and Order ID please?
I really need the refund before it ships, if possible. dw196660 dw196660@email.com 8668021308
Thank you.  How would you like this refund?  We have several choices, gift card, credit account, a paper check or adjust your credit card on file?
I'd like it back on my credit card.
One more step, do you have your account ID handy?
KS23DXWMYH
And how much was the charge for?
$64
And there we go.  Your refund has been initiated, you should see your credit very soon.  If not feel free to recontact us.
Okay, thank you for your help.
Is there anything else I can help you with today?
no that's it
Thank you and have a wonderful rest of your day!