Hello! How may I help you?
Yes  i would like to change something on my shipping order because i ordered the wrong item
Okay. May I have your full name and account ID?
Sure its Crystal Minh and my account id  SWPIJG5HJD
THank you. What is the shipping status of your order?
Its saying order received
Thank you. May I now have your username, email address, and order ID?
username is cm345964, email address  cm345964@email.com and order id 4121463678
Thank you.

I am able to help you change your oder. You added the wrong item correct?
yes, correct
Okay, I have placed this information on your account. Is there anything else I can do for you?
no that will be all
Have a great day!