Hello! How can I help you today?
Yes i was trying to lool up and view my shopping history and can't access my account because i forgot my password
Sure I can help you reset your password.
okay great
Can I have your full name or account ID please
yes its Alessandro Phoenix and my account id is 1348AS45
Thank you Alessandro.

Ok I was able to pull up your account. Can I have your user name please
yes its alessandrophoenix072
Ok. I can't retrieve your old password, but I can generate a new one for you.
ok
Do you have your pin number?
yes its 4321
Thank you Alessandro.
welcome
Here is your new password: dvmg7cm2qhr
thank you so much
Is there anything else I can help you with today?
that will be all
I hope you have a great day!