Hello
Hi there! I wanted to check some information about my order, but I cannot access the account because I lost my phone, which I use for two-factor authentication Can you please help me access my account
Sure I can Give me your full name or account id
My name is Chloe Zhang I'm not sure what my account ID is
Your full name is okay. I need your emial address so that So that I can send you the reset code
I don't know what email address is attached to the account, but will my phone number work?
We can't make use of your phone number Do you have your pin number with you?
I don't have that either
What is your mother's maiden name?
Joan Sorry no Alexander I thought you said my dad
Confirmed. I will send the code to the email address on your dashboard
Thank you so much
I will advice you to follow security best practices in protecting your account I will send you a link on this
Perfect that's great
Will this be all for today?
yes
have a nice day