How may I help you?
Hi!  I'm hoping you can help me check in on my subscription.  I'm worried that it may have lapsed!
i see, you would like to check your subscription status, I am happy to help i need your full name to pull up the account
Thank you! It's Albert Sanders
i will also then need your account and order id
Account ID: 9BVPQTW90N 1154335182 is my order ID
thanks now i need your username and email
AlbySan123 and albysan123@mail.com
thank you! my apologies, i followed the wrong info, i need to fix something on my end
No worries! Just looking to find out if I owe on my premium subscription
Ok, now we are on track. it looks like your subscription is active, but has a due amount of $55 tomorrow
Oh ok!  Can I pay that now?
in the future, you can use this link with your username to check the status, and yes we can pay it now
Excellent, I will remember that
would you like to use the card on file for payment?
Yes please
ok, your subscription has been paid and renewed, can i help with anything else?
That covers everything, thank you so much for your help!
have a nice day!