Hi, how can I help you today?
Hi I have a question about my account. I just got an email notification about my order and I noticed that there seems to be an extra fee added
I see, let me check into that for you. And there's no indication of what that fee is for, is that right?
it just says "additional fee" for $25
Okay I think we can clear that up, could I get your name or account ID?
Rodriguez Domingo
I'll just need your account ID and an order ID.
G28FVHKXAF 9631105995
Thank you.

I'm just checking our system about this.
ok
Could I get your membership level with us?
bronze
I'm very sorry but the system is showing this as customer error. Unfortunately I can't do anything to remove it.
so what am I supposed to do? and what does mean customer error?
I'm afraid that's all the information I have and I can't do anything else at this time. Can I help with anything else though?
I mean that doesn't seem fair to me and is there anyone who can tell me what the customer error means?
I'm sorry I don't have any more information.
can you cancel my order then? I don't feel like patronizing your company at all
Please hold. Sorry, I can't help you any further. You'll have to make a new call to take further actions.
just cancel my order then you can't do that> that?
Did you happen to order two items but now just want the one?
no it was just the one item the shirt is 99. I was charged an extra fee of 25 just cancel the order then or I'll just call my credit card company and tell them to decline the charge. just let me know
I can not do anything further at this time.
then I'm calling my credit card company and I'll never shop at this place again bye
Sorry to hear that. Have a nice day.