I would like to upgrade to overnight shipping
Ok
ok
Can you tell me your name or your account ID?
KGITMZTGKH
Can you also tell me your name and the order ID for this shipment?
Joyce Wu 8979619272
Has this order already shipped?
yes, delivered
If it says delivered it's too late to change the shipping level, but you should get it today
Okay, thank you for the information
Is there anything else I can do for you today?
That is everything
Ok, I'll end this chat now