Hello! How may I help you today?
Hi, I am still waiting for a mistaken charge on my bill to be reversed I already returned it!
Oh no, let me fix that for you
thanks!
Can I have your full name, account id, and order ID please
David WIlliams order id 5508052061 don't know my account, sorry
Hm. I can't do anything without your account ID
i know my username. will that help? davidw85
That's ok. I was able to override it in the system Are you by chance a gold or silver member?
nope not any kind of member
I'm sorry, but the system is showing that you were charged the appropriate amount
that's not cool. I returned it now, i need a refund.
Hmmm. Let me double check that for you. You said you had an unkown charge.
no, i said that I returned the jacket and now I would like to get my money back
Sorry, I misunderstood you when you said mistaken charge. Can I have your e-mail address please
np, davidw85@email.com
How long have you been waiting on the refund?
ever since i returned the jacket
Which was when?
don't remember
was it more or less than 7 days ago?
no idea i think more
Ok. Let's update that for you I just updated your account and you should be seeing your refund shortly. Is there anything else I can help you with today?
Thanks! can you confirm the amount for me please?
What was the amount you paid?
$89
Yes. It s updated for $89
perfect! thanks so much. Any idea how long it will take to get it?
It varies, but you should see it within the next few days
alright then. You know I will be in touch if it doesn't!
of course!
thanks for your help today
Have a great day!