Hi, How can I help you today?
Hi, I would like to know the state of my refund
Sure, can I get your username, email, and order id if possible
username: jb150350 email: jb150350@email.com order id: 5164112540
Okay, let me validate the purchase and give you an update.

Okay, what was the amount of the refund
$89
And did you want this back on your CC or would you like a gift card
I would like a gift card
Okay, no problem, may I get your address in order to mail it to you?
6792 Lincoln Ave  Monterey, NY 78101
Great, it will be mailed today, and take about 3-5 days to get to you.
Okay, thank you!
Is there anything else I can help you with today?
that is all
Have a great day.