Welcome to AcmeBrands. How may I help?
I need to check my delivery time. It says that my package is to be delivered next Friday but it is supposed to be this Friday
OK. I can help May I have your full name or account ID
Joseph Banter S2UFIRU9LM
How did you find out about this issue?
email
OK. I need full name account ID and order ID
order Id 1871381766
sorry, just order ID

I have veriified your identity I need username email address
username jb76 RTY7U6 jb9@email.com
OK purchase has been validated

Sorry, there was an error. I can fix that for you
ty
I can change the date. Shall I proceed?
yes
OK. The date has been changed. You are all set Anything else?