Hello, how may I help you today?
I need to check my account to see if the premium subscription service was added by mistake.
You think an unknown service was added to your account?
My husband thinks a shopping service that includes expedited shipping and special discounts was billed to the account.  I really don't want it.
Okay, I can definitely help you with this. Could I get your full name please?
Joyce Wu
Hi, Joyce. You said your husband told you about this?
Yes.
Okay, let me check our system about this.

Yes, I see that this was a mistake on our end.

I just went ahead and removed it from your account.
Great, thank you very much.  The amount was $40, correct?
Yes, I can offer you a refund for the service.
Thank you again.
I've refunded your account, is there anything else I can do for you?
No, that is it.  Have a good day!
Have a great day!