Hi, how can I help you?
Hi.  My name is Joseph Banter.  My Order ID is 1702872652.  I placed my order 9 days ago and still have not received it.  What is the shipping status?
Give me a minute and I will look into this for you.

Can I have the ud=sername and email address for the account username
My Username is jbanter4 and my email address is jbanter4@email.com.
Can you see what the shipping statu says on your account?
No I cannot see the shipping status.
The delivery is out for delivery and should be delivered by the end of the day
Ok great.  Thank you!
Is there anything else I can do for you?