Hello, thank you for contacting AcmeBrands. How can I help today?
I have a question about the shipping cost on my order
Alright, what is your question?
when i ordered I thought it had shipping included but the email is implying that the shipping is extra
OK, can I have your full name and account ID?
Sanya Afzal Account ID: D7B94DLIFU
And to validate your order, I need your username, email address and order ID.
sanyaa50 sanyaa50@email.com 7262659434
And what is the shipping status of your order?
Delivered
I can refund part of the shipping cost as the order has already been delivered.
Thank you so much is there anything else so you refunded
Yes, I apologize - experienced a connection issue.  Your refund has been processed. Is there anything else I can help with?
no that is everything
Thank you for your patience, have a great day!