Hello, thank you for contacting AcmeCorp, how may I help you today?
I ordered two items and need to remove one of them from my order
I can help you with that. I apologize my system is slow. Let me check on your account. May I have your name or account ID?
Sanya Afzal   Account ID: 4CUBVNEEP3
Thank you may I have your order id?
Order ID: 4329169766
What is the shipping status?
Out for Delivery
May I have your membership level?
gold
I can offer you a refund immediately then once the items is delivered contact us for return.
ok,  that sounds good to me
How much was the item?
89
Is there anything else I can do for you today?
thats it thanks
Thank you for contacting AcmeCorp, please be safe and stay well.