Hello. How can i help you today?
Hi, this is Chloe Zhang, silver member
Hi Chloe Zhang, what can I help you with today?
I made an order there of a Guess Jacket, but it came in the wrong size, so I need to return it
Oh no I'm sorry to hear that I'll look into this right away for you

can i get your username, email address, and order ID?
sure, in that order they are: chloezhang874 chloezhang874@email.com 4298989197
Great! And when did you purchase the item?
It was on January 1st with everything that's been going on, I hadn't even opened the box until now
That's okay as a silver member you can return items for up to six months Can I get your full address including zip code, state, and city?
8648 Lincoln Ave  Raleigh, NY 66474
Great and would you like to return this via mail, in store, or drop off center?
I can take it to the drop off center, that would probably be the easiest thing
Okay great

Alright everything is good to go feel free to drop off at your earliest convenience. Is there anything else I can do for you today?
No, that was everything.  Thanks a lot
No problem have a great day!