Thank you for contacting Acme. How may I help you today?
I placed an order, but I have changed my mind. I want to cancel my order before it ships.
Okay, I can help you with that.  May I ask your full name so that I can bring up your account?
Rodriguez Domingo
And what is the current status of your order?  Is it still listed as "Order Received?"
I don't see anything showing that information.
Okay, and was this an order for an item from our store, or for a subscription?
For an item - GUess jeans
Okay.  Is there a specific reason for cancellation?  Did you accidentally order two items instead of one?  Or was there a defect in the product?
I just changed my mind, and don't want them. I don't think this style will look good on me.
Ok, would you like to substitute another item, or just cancel the whole order?
I would like to just cancel the order.
okay, in that case, I'll just need to confirm some details Can I ask your username, email address, and Order ID
Ok. My usernamme is rd365858 My email is rd365858@email.com and my order id is 5541847408
and in the bottom half of your screen, close to where you found the order ID, do you see anything that says "Order Received" "In Transit" "Out for Delivery" or "Delivered"
I don't see that information
Okay, in that case, I'll just go ahead and issue a refund for this order
Thank you.
would you like that to be added to your account, refunded to your credit card, or would you like a gift card or check mailed to you
Refunded to my credit card please. Thanks!
Okay, and do you know the dollar value of the jeans?
$94 Great, thanks
Okay, a refund will be sent to the credit card on your account Is there anything else I can help you with today?
All set! Have a great day!
You too