Hello, how may i help you today?
HI there, I'm trying to buy a jacket but my credit card keeps being rejected The card is fine, I just used it this morning with no issues and I paid it off last week
I see, so if i understand correctly, you are having an issue placing an order with your credit card, and need assistance to get it processed as it is being rejected?
Yes, that's right
I can definitely help you with that may i have your full name please?
Yes, it's Chloe Zhang
thank you ok Chloe, am I correct in assuming you have already retried to place the order with the card?
I tried three times earlier
Ok, have you tried logging out of your account, then logging back in to try and place the order?
I don't have an account
Are you certain? I believe an account is required for purchase
Yes, I'm trying to check out as a guest I've done so before
I see Is the credit card expired?
No the card expires in two years
as in, was the expiration date in the last few days? I see then I can place the order for you from my end first, I will need your card number and expiration date
It's 3455 6758 2309 1118 expiration 6/2022
thank you,  and what was the item you wished to buy?
It's a calvin klein jacket
there, i have ordered the jacket for you with the card you provided it will be shipped to the last adress your package were sent (your home unless you have moved)
Okay, that sounds fine
is there anything else i can help you with today?
Can you make sure someone knows about this issue
certainly i will contact our internal team to have them debug the order form on the site
Sounds good
is there anything else i can assist with? i  have sent the report to our internal tema
Nope, that's all
have a great day!