Hello. I have an issue with my order I need someone to help me fix it, please
hi there what is the problem?
So this is the issue I looked at my account today and I saw that you had added an extra fee of $45 to my order. I can't figure out why. I don't want to pay an extra fee Can you tell me what's going on?
let's take a look. what is your name please?
Norman Bouchard Call me Norm
Hi there Norm CAn I have your account & order ID please?
0KRU4OMFL8 0006921597
Are you one of our members, Norm?
I'm only a Guest, I'm afraid
Afraid it is out of my hands then
Really?
nothing I can do Very sorry
But there's an extra fee added for no reason I am not doing to pay that *going to
You should take that up with a manager they might be able to help
Yes, I would like to speak to them
Lowly staff like me have no power sorry
I really expect more from your company
I get it
Okay. That seems weird that you can't fix it but okay Can you connect me to a manager?
I wouldn't be happy either. I don't like this policy at all I think I will look for a new job
Yeah, you should
This is probably my last day here.
Oh I'm sorry
How much were you overcharged?
I don't mean to take it out on you $45
wow.
yeah it's a lot that's why I'm so upset
man. you need to talk to someone about that. I am really sorry that I cannot help you
Well, can you connect me to your manager?
they won't listen to us at all I think you will have to call them
I'm sorry that you're struggling but I'm a busy man and I have other things to do today Okay, please give me the number
Sorry i guess it is pointless to ask if there is anything else I can do so I will say good bye better luck next time!