Thank you for contacting AcmeBrand today. How may I help you?
Hi, I have a problem with my payment
I'm sorry to hear that. Let's see what I can do to help. What exactly was the issue?
You took payment two times from me. Please correct This situation
Alright let me look into this for you.
You have to cancel one of them
Can I have your full name and account ID please?
Crystal Minh Account ID: LTYNRF7GUY
Thank you Crystal. I was able to pull up your account.  Could I have your Order ID as well to validate your identity?
Order ID: 8391616936
Okay, everything looks good. Now what is your membership level?
Bronze
Thank you.

Let me check with the system to see what happened.

According to our system. The amount charged was correct.
But I see my bank account two times
This may have been  a previous payment that was not taken at the correct time. incorrect* I'm sorry for any inconvenience this may have caused but there is nothing I can do about it on my end.
Ok, thank you I'll check my account again
Alright, was there anything else I could help you with?
No thank you
Again, I'm sorry about the issue. If you still feel it was in error feel free to contact us again. Have a great day!