Hi, how may I help you today?
Hi, I'd like to know more about my subscription status
Sure, to get started can I get your full name?
Joseph Banter
Ok Joseph, what would you like to know?
Well, do I have a subscription right now? It seems like it was added to my account, but I shouldn't have one.
I see, how did you hear about this issue?
I read it in an email
Let me check the system to see if this is a valid error
Ok
Now, just to make sure, you have an extra service added to your account and you would like to remove it?
Yes, and how much did it cost me?
So after checking our system, it does seem like this is a legitimate error, so I will take care of it for you right now I'm going to do the removal first and then we can talk about costs

OK, that part is done
Good, and the costs?
It seems the added service cost you $40, is that right?
yes, that is exactly right! How did you know?
OK, I have processed the refund So what happened was the company gave a discounted annual subscription to many of our gold members, since as you may know the typical price is $99 a year
That's right, I am a gold member.  I've heard about the premium subscription before, but I actually don't shop that much. I basically buy a lot of stuff once a year during the holidays when there is usually a free shipping discount, so having this perk doesn't help me much.
Well Mr. Banter, just so you know Gold membership has many further benefits beyond free shipping If you would like I can send you a link with more information
Uhh, sure, i guess
This page will tell you about all the great benefits you already have, such as discounts and invites to special events
Ok, cool I guess
Is there anything else I could help you with?
I got the refund so I'm good to go.
Ok, have a wonderful day then and don't let your gold status go to waste!