Hi.  Am I connected?
Hello. How can i help you today?
Hi, I just have a quick question about a product I couldn't seem to find the answer on the website, so I was wondering if you know about it
I would be more than happy to help what's the question?
Great.  I really like these Michael Kors boots, but I can't tell if the laces are black or dark brown
Okay I'll look into that right now

The laces on the Michael Kors boots are in fact black.
Oh that's great. Thanks for checking that for me.  That was all I needed
Great to hear. Have a great day!