Hi! Thanks for contacting Acme support. How can I help you today?
Is it possible to change the delivery on an order?  I would like it to be delayed in order to avoid extra fees.  Thanks.
Sure, I can look into that for you. May I have your full name, please?
Albert Sanders
Great, now I need to get a little info to pull up the order. Can I have your Account ID and Order ID?
Account ID: APPUWHY2OQ Order ID: 9975857681
Okay, now can you tell me the shipping status?
oh, it says out for delivery.  Probably too late to change?
Let's see if there is anything I can do to help. What is your subscription level?
member level is silver
Because we value our Silver customers, I'll credit the shipping fee back to your account, if you'd like?
Thank you very much.
No problem. Is there anything else I can help you with today?
No, thank you again for your help!
Have a great day!