Hi! How can I help you today?
I need to check on an order.
Got it, can I please have your full name or account ID?
Chloe Zhang
Great, what do you need to find out?
My shipping cost is really high. I was wondering if there is anything that can be done about that.
I understand, I will find this out for you, just a moment I need your username, email address, and order ID please.
Okay, cz544150 is my username. The email is cz544150@email.com and the order id is 8222982514 I'm really not sure why the shipping cost was so high. I really thought my membership level would cut those costs down.
What is the shipping status of the order? I totally understand.
It is in transit.
What I can do for you today is cancel the order. Would that be alright?
I was really just hoping to get the shipping cost waived.
I'll see what I can do for you. Unfortunately there is nothing I can do at this time, once the order is delivered you can contact us again to get a shipping cost refund.
Okay, thank you. I guess that is what I will do.
Great, is there anything else I can do for you today?
That will be all.
Great, have a good day!