Hi.  How can I help you?
Hi.  My name is Albert Sanders.  My Order ID is 3345587428.  I need to return this Michael Kors jacket for $59.
Ok

What is the reason for returning the jacket?
It was the wrong color.
Ok, can you tell me your username and your email address?
My username is alberts7, and my email address is alberts7@email.com.
What is your membership level?
Bronze
What is the purchase date of the jacket?
2-16-20
Ok Can you tell me your address so you can print a shipping label for the return?
2707 Lexington Ave, San Lima, WA 37550.
Would you like to return it by mail, in a store, or in a drop-off center?
Mail please
Ok, the return is processing and you can print the shipping label and send it in the mail
OK.  Thanks.
Of course Is there anything else I can do for you today?
no
Ok, I'll end this chat now