Hello, how may I help you?
I forgot password I don't know my username too.
Okay, can I have your full name?
Joyce Wu
I will need two of the following to verify your identity: zip code/phone number/email
(763) 644-1019,81839 What's the new username?
Looks like your username is jwu1

Whoops, I need either your PIN number or security answer to generate a new passwrod for you. password*
Livingston security answer
Great, here is your new password: 056rvvk554yy
thanks
Is there anything else you need?
no
Okay, have a nice day!