Hi there! Thanks for contacting AcmeBrands, how can I help you?
Hi I have a question about my order.
Sure, how can I help?
I made my order late last year, just got my notification that it was being shipped last week, but still haven't received it
Sure thing, can I start by getting your full name or account ID please?
Chloe Zhang
Thank you. So I can look that up for you, can I get your username, E-mail address, and order ID please?
czhang01 czhang01@email.com 4868118365
Great, thank you. So you said you placed the order last year, do you happen to know how many days ago that was?
since the order? since the order like 180 days
How many days you have been waiting for the order to arrive?
14
Great, thanks.

So since it's been more than 7 days, our policy is to ship out a new order.
ok
Just in case the original one is lost or got misdelivered or something of that nature. To do so I'm going to need your address
8875 Kennedy St  La Fayette, NY 56128
Awesome, thank you. Can you tell me what the item was that you ordered originally?
its the tommy hilfiger jeans
Ok, thanks so much. I have went ahead and updated the order so you should be receiving it in the next couple days.
great thanks so much
We apologize for the inconvenience. Is there anything further I can help you with today?
that's it
Excellent. Thanks for your business. Have a fantastic day!