Hello, how can i help you today
Hello, can you help me check my order status please?  I forgot my username so can't get in on my own
Okay sure, could i get your Full name please
Joyce Wu
Now are you trying to find out the delivery time or what about the order in particular
I just wanted to check in on the order status please, has it been shipped yet?
Okay great, can i get your account ID and order iD
My order ID is 1237890 Account ID HJYFHUEH
Okay and last i need your username and email
my email is joycewu1@email.com but I don't remember my username that is why I couldn't check myself
okay, your username is joycew1
Great!  Thanks so much!
It looks like your order has been shipped and is on time Is there anything else i can help you with
That is even better news, thank you that's all for today!
Okay, have a great day