Hi! I need to make a return. The item is the wrong size.
Okay, can I have your name please?
Crystal Minh
Thank you, may I have your username, email, and order ID to validate your purchase?
crystalminh025 crystalminh025@email.com Order ID: 8886901068
What membership level are you?
silver
Great, were the items purchased in the last 6 months? If not, do you have the receipt or original packaging?
yes
Okay good, I'll need your full address for the return shipping label.
7024 Primrose Ave  Jacksonville, NY 93182
How would you like to process the return? By mail, in store, or drop off center?
mail
All done, is there anything else you need today?
nope, that was it
Great, thank you and have a nice day.