Hello, how may I help you today?
I would like to change the shipping time for my order.
Sure, no problem. Can I please have your full name, account ID, and order ID?
Chloe Zhang Account ID: YJO8IOJIPZ Order ID: 8707596379
Thank you. Do you have any reason to believe that we might have made a mistake on your shipping?
No i would like to change it so i am not charged.
Would you like to change your shipping to a slower option?
Yes, that is fine.
Can you please tell me the current shipping status of your order?
oh, it shows the order received. I am not home though.
No problem. Order received means that your order was received by our system.
oh good.
Can you please tell me your membership level?
gold
I should have no problem downgrading your shipping to next week so that you aren't charged for shipping. Please give me a moment.
perfect
Your delivery date has been delayed to next week. Is there anything else I can help you with today?
Great. Thanks for your help.
You are welcome. Thank you. Have a great day!