hello, how can i help you?
Hi, i want to add some jeans to my existing order I forgot to do it earlier Can you help me with that?
Sure, no problem To get started can I get your name?
Yea, its Albert Sanders
Thanks Albert

And I'll also need to grab your existing order To do that, I will need to know your account id and order id
Ok, the account id is OZPJZCJH6N and the order id is 5297490419
Great, and has this item already shipped?
Uh, I dunno how do I check that?
There should be a listing under your order statement when you check online
OK, it says out for delivery Hmm, probably too late then huh?
Yea, it sounds like your shipment is already coming in soon What I can do for you is update a new order What is your membership status?
I'm a Silver member Been a that way for 2 years now!
Great, and as a valued Silver member I am able to ship you the jeans at no additional cost Including free shipping! You just pay for the jeans
Wait, so I pay for the jeans or no cost?
Sorry, let me clarify.  There is no additional cost, meaning no extra taxes or fees.
Ah, got it ok, great let's do it then
Right, what is the brand of jeans?
Calvin Klein Jeans Hoo-yah!
Yup, I've gone ahead and made that purchase for you It will charge the credit card already on your account Is there anything else I can help you with?
Nope, that's it
Wonderful, thank your for contacting AcmeBrands and have a great day!