Hi! How can I help you today?
Hello, There is a extra fee on my order
Give me one second and I can look into that for you. Can I get your full name or Account ID please
My name is Joyce Wu
Thank you Joyce. Now can I have your account ID and order ID please
Account Id is GBMJRGQOZE and my order id is 0306524895
Ok I got your account pulled up.

I'm not seeing any extra fees. What is your membership level?
It is gold
I can remove the fee for you. How much were you overcharged?
It was $5 extra
Ok. That should now be reflected on your account.
Thank you!
Is there anything else I can help you with today/
Nothing else
I hope you have a great day!