Hello and welcome to AcmeCorp, how can I help you today?
Hi i think the shipping on my item was to high i purchased it on 11/7/2019 and it still is in transit
I'm so sorry to hear that.  Are you looking to get the fee waived, or are you looking to downgrade the shipping for your order?
i would prefer if it was waiver
So you would like a refund for shipping, correct?
yes
Sure, I can help with that.  Can I get the full name on your account?
Sanya Afzal
Next, can I get your username, email address and order ID please?
sanyaafzal688 sanyaafzal688@email.com 7215983590
Since your order is In Transit, the best I can offer is to cancel the shipment so the shipping charge can be waived.
Yeah that is fine
Wonderful, it's all done now.  You should get that refunded back to you in a couple of days. Is there anything else I can assist you with today?
nope that is all
Great, have a wonderful day!