Hi, how can I help you?
I got charged 128 dollars, while I only purchased for 64 dollars.
ok, sorry about that, I'd be happy to help you. Did you get an email with this information?
Yes
ok, was this for an item you purchased or your membership?
I purchased
ok, may I have your name please?
It is Bronze Joyce Wu
Thank you Ms Wu may I have your account ID and order ID please?
Order ID: 2560081640, Account ID: L7GPY2YQXH
ok, thank you - does the email state you were charged for two items when you only wanted one?
Yes
OK, well I have some good news for you. You can disregard that email, it was wrong. You will only be charged for one item. Is there anything else I can help you with today?
Nothing else.
perfect, you have yourself a great da day