Hello, how may I help you?
Hi I need an extension to pay for my premium subscription
Okay, may I have either your full name or account ID?
Account ID is MZLKPHT7UZ
May I have your full name and your order ID?
Joyce Wu Order ID: 6828779534
Okay, what is your membership level (Gold/Silver/Bronze)?
Silver
Okay, silver members can get an extension if you are one day late.
Okay thank you
No problem, do you need help with anything else?
No that is all thank you very much
Your welcome, have a nice day.