Can you help me, please?
Hello and welcome to AcmeCorp, how can I help you today?
Norman Bouchard here. I got furloughed due to stupid COVID-19, and I need an extension on my membership. I'm good for it, I promise! And I'm a Gold member too, so c'mon ... you know you want to help a dude out.
Yes Norman, sorry about the COVID-19 problems, it's a menace.  I'll be happy to look into getting that extension.
Awesome, thank you for your help.
You're welcome.  Can I have your account ID and order ID please?
Account ID: PRGIVYGRVC Order ID: 2916461328
And yes, as you're a gold member, you get a complimentary extension.  Thanks for being a member, we value your loyalty.

All right, I have taken care of that for you. Is there anything else I can help you with today?
That's it. Thank you!
You're so welcome, have a nice day1