Hi, how can I help you today?
Hello.. I was wanting to dispute my bill, because I was charged twice.
Ok, I can help you with that
Great.
So an item was charged twice on your bill?
That's correct, I signed up for the premium subscription.. And I was charged twice for it.
Ok, one moment please and I will see what I can do
Okay, thank you!
Your welcome, can I get your full name or Account ID?
AA44R3EQBV
Next, I just need to verify your identity Can I have your full name and Order ID please?
Rodriguez Domingo, order ID 3292563231
Ok great, do you know what level your membership is?
It's currently guest, but i just signed up for the premium subscription!
Ok, let me check to see the system about your refund. One moment please.
Excellent! Thank you so much!
Your welcome

Good news, we can fix your problem Have you already paid the bill?
Yes, I have already been charged to my credit card.
No problem, you are eligible to receive a refund today

A refund has been made to your account for the $10 you paid after being double billed. Was this the correct dollar amount?
Awesome! Thank you for your help today, that is the correct amount.
Ok great! Is there anything else I can help you with today?
Nope, thanks again!
You're welcome. Have a great day! Goodbye