hi, how can I help you?
Hey, I bought a Jacket but I don't want it any more, can I get a refund on that?
well that depends. Let's look into it. What is your name please?
Albert Sanders is my name.
is this a new order?
I've already made the order but I have not received it yet. I was hoping to cancel it before it got shipped. Get a refund, rather.
what is your account & order ID please?
Account ID: 5LARJSOKDM Order ID: 1100139088
sorry i need to check something - can I have you email please and username
of course it's:  alberts0@email.com my username is: alberts0
thanks

and would you prefer a refund to your credit card or something else?
whichever is easier for you is ok for me.
i could add it to your account
as long as it's for $79 that's good for me
there we go.
thanks
is there anything else today?
that's all for today!
thanks I appreciate you!
bye!
have a good day