Hi.  How can I help you?
Yes, I need to check on the status of my order.
Ok
I think someone made a mistake.
Can you tell me your name, your account ID, and the order ID? What was the mistake with the order?
There looks like an extra fee was added for no reason. Joyce Wu 5ETY4PBSZ4 2239367107
It seems the company made a mistake How much is the fee?
It is $13
Ok

The fee has been removed
Okay I appreciate your help.
Is there anything else I can do for you today?
No, that's all.  Thank you and have a great rest of your day.
Thanks.  You have a great day too