Hello, how may I help you today?
Hi, my name is Alessandro Phoenix. I want to move my shipping to next week. The fee is a bit steep right now
I can certainly help you with that. Can I please have your full name, account ID, and order ID?

Just your account and order ID please.
Account ID: C7LWIXVMIP Order ID: 3423232400
Thank you. Please give me a moment to review your order details.

Can you please tell me the current shipping status of your order?
In Transit
May I have your membership level please?
Silver
Because the package is already in transit, I am unable to delay your shipping to next week.
Oh okay, that's unfortunate
However, I am able to refund the shipping fee.
Oh okay, that sounds great!
Can you please tell me how much your shipping fee was?
I think it was $8
I've issued a refund for $8. Is there anything else I can help you with today?
That was it, thank you for helping me.
You are welcome. Thank you. Have a great day!