hello how can i be of service
Hi i ordered the wrong item on accident and would like to cancel it
if i understand correctly you want to cancel an order? or just one item from an order?
cancel the order
understood i can help with that today may i please have your full name to pull up your account?
Name: Joyce Wu
i will also need the account and order id's
Account ID: MBGPHPGDH4 | Order ID: 1401975339
thank you do you have the shipping status of the order?
Shipping Status: In Transit
do you know your membership level? (bronze, silver, gold)
Member Level: Bronze
i can offer you a refund immidiately, please ship the item back to us when you recieve it. how much did the item to be returned cost so i can process the refund
Product: Jeans  Brand: Calvin_Klein  Amount: $84 Product: Shirt  Brand: Guess  Amount: $49 Product: Jeans  Brand: Calvin_Klein  Amount: $64
thank you. when the product arrives please contact us for a shipping label
OKay i will
one moment while i process the order

there, it is all set, can i help you with anything else today?
No that was everthing, thank you for all your help today and help a great day
have a good one!