Hi! How may I help you today
I never brought ANYTHING and I have been charged
I am so sorry! Can I have your name
Joyce Wu
Can I have your username, email and order id
joycew69 joycew69@email.com 9796443393
I do see that we made a mistake. I will issue you a credit

I have credited your account. Can I assist with anything else today
No thank you
You're Welcome! Have a great day