hello, how can i help you.
Hi, I'd like to know the status of my account I want to make sure my subscription is still active On my end it looks like it was removed
I will be happy to help with that. It has been removed?
Can you reactivate it? It looks like it was removed
Of course. I need your full name
Chloe Zhang
Can i ask how you heard about thee issue was it from email, spouse or news.
News
Thank you now i need to check with the system to see if that was an error on our end

Oh this is not an error in our system. Because you heard of it through news you might have misunderstood things. There is nothing to worry about with your account and things look good. There will be no extra charges or anything.
Oh okay, thank you!
Do you need any more help
No, thank you
okay, have a great day