Hi, how can I help you?
I would like to check on my order status online but lost the phone that was needed for the two factor authentication
Okay, can I have your name please?
Chloe Zhang
Do you have your pin number?
7432
Thank you, I am sending an email to the one on file to reset the account.
Ok.  Thank you
Is there anything else I can help you with?
That is all.
Have a nice day