Hello, how may I help you today?
Hi, I was charged twice for my order Can you send me a refund for the second bill?
Yes, I apologize for the inconvenience. Can you please tell me your full name or account ID?
Sanya Afzal
Can you also tell me your username, email address, and order ID?
4408481303 I don't remember what email address I used or username
Ok. One moment please. do you know your account ID?
YKHCQF2IJQ
Thank you.

Did you receive an email confirmation of your order?
I think so my bank account shows I was charged twice I cant afford to pay for the shirt twice
Ok, give me one moment to look into this for you.
ok thank you
Can you tell me your membership level?
Bronze
I apologize but our records show that you were not charged twice. You were charged a higher price because you used an invalid promo code. In these cases, I am not authorized to make refunds. Is there anything else I can help you with today? Thank you. Have a great day!