Hi! Thank you for contacting us today.  How can I help you?
Yes, the promo code I am trying to use is saying it is invalid.
Sure! I can help you with that. Can I have your name?
Yes, it is Alessandro Phoenix.
Thank You Alessandro What is the promo code that you have?
It is for 25% off.
Thank you! please gave me a moment while I look into this
ok
Thank you for waiting Do you have your order id and account id
I have the order ID.  Is is 1920408280.
Thank you for the informaton I have a new promo code for you 87L6E
Thank you very much.
You are welcome Anything else I can help with today?
no, thank you.
Have a great day!