Hi! How may I help?
Hi, I've got a bit of a problem. I want to log in to my account, but I can't access it. I set up 2-factor authentication on my account, but I lost the phone I use for the two-factor authentication. Is there anything I can do to get into my account?
Well let's see, do you have another phone you could use the Two-Factor on that we could change it over to?
Yes, I could switch it to my husband's phone number if that's okay. His number is 665-452-9802
What is your current number, also may I have your full name to switch?
Sure, my current number is 443-788-9000. And my full name is Crystal Minh
Great! One more thing, do you have your password, and username on you? If not one of those, I can also take a zip-code to verify.
My zip code is 96700
A username or password? I just need one of those now.
I have a PIN number I can give to you. It's 319051
Perfect! One second.

It has been fixed. Anything else I can help you with today?
That's all I need today. Thank you so much!
Have a great day!