Hi! How can I help you today?
Hi I have a question about an order I made I didn't realize that it was next day shipping. I don't want to pay the shipping fee. Can you address that?
Sure, I can help you with that. I will need your full name, account ID, and order ID, please
Chloe Zhang 32VL75YKAE 9534100016
And what is the shipping status on the order?
It says In Transit
And what is your membership level?
gold
Okay, since it is in transit we cannot downgrade the shipping but since you are a valued Gold member, I will be happy to credit your account with the amount you paid for shipping.

Oops, wrong button. Hold on one moment
ok great
The credit has been added! Is there anything else I can help you with today?
that's it thanks
You're welcome! Have a great day.