Hi, how may I help you?
need a password reset i guess
ok I can help you today So you just want to change your password?
i mean unless there is another way to get it to access the account.
I can help you recover your password if you want?
well no i would like the password reset :)
Ok great. Can I get your full name or Account ID please?
Sanya Afzal sa942967
Can I have your Username please are you there?