hello!
Hello,  I am trying to figure out the status of my refund.
sure, I can help you with that, can I get your name please?
Alessandro Phoenix
I will also need your user name, email address and order ID please
Username: aphoenix289 Email Address: aphoenix289@email.com Order ID: 5631043764
It looks like your refund is in progress at this time!
How long will it take to finish?
It should be just a few days.
ok one more thing.  can you tell me what payment method the refund is coming?
yes, it will be directly refunded to your credit card
ok, thank you for your help
you're welcome, have a great day!