Hello there! How can I help today?
I got a promo code 8 days ago, but just got a message saying it is invalid.
Let me take a look for you.
Thanks!
What is your full name, please?
Crystal Minh
Thank you, Crystal. One moment, please.

What is your membership level?
Silver
Thank you. The issue seems to be that the promo code is expired, as it is over 7 days old, and they typically just last a week. However, our tiered members such as yourself can get a new one created for them. Here is yours:

FSXSZ
Oh, okay. Thank you so much! This is really helpful.
This should work for a discount. Can I help you with anything else today? And you're welcome!
That is all. Thanks!
You're welcome, have a good day, Crystal!