Thank you for shopping with AcmeBrands! How may I help you?
Hello, I ordered something a while ago and it never arrived and I was hoping to figure out what's going on.
Okay, let's find out what happened. May I have your full name?
Sanya Afzal
To validate your purchase, may I also have your username, email address, and order ID?
sa485682, sa485682@email.com, 1777744246
Thanks! How many days have you been waiting for your order?
5 days
Sometimes your account can show that an order is delivered but it will still take another two days or so. So don't worry yet! If it hasn't arrived in 3 more days, please let us know and we'll ship out our entire order again. Is there anything else you need?
Alright, thanks for the information. No, that's all thanks.
You're welcome! Have a nice day.