Hi.  How can I help you?
Hey there! Can you let me know the status of my subscription? Not sure if it's active or not, but I want to pay anything due on it so it doesn't lapse. Name is Alessandro Phoenix
Ok, I'll find out

Can you tell me your account ID and an order ID?
TKFCBPXA4X 9861007961
Your subscription is active, but $49 was due yesterday
Oh! No problem, I can pay it now if that's alright. Just charge the credit card on my account, the full $49 would be fine.
Ok

Ok, your subscription is paid now
Great! Thanks for your help. That's all I need.
Ok I'll end this chat now