Hello, how can i help you
I never received the item that I ordered. I have been waiting 5 days.
Do you think it was lost?
I don't know. I just know I have never received it.
Okay, can i get your full name.
Crystal Minh
Okay i found your account, crystal . I need to validate purchase now for that can i get your username, email and order id.
crystalminh355 crystalminh355@email.com 0321046048
Thank you. Has your order been marked as delivered for shipping status?
I don't see any shipping status.
Okay, Sometimes packages can be marked as delivered but can still take a couple days to arrive. It also may still be just in transit. Please try to wait for 7 days. If it has not arrived by then I will ship a new order out for you.
Ok. Thanks
Do you need anymore help?
No, that's all.
have a  great day.