Hello, how may I help you today?
Hi, I need to manage my shipping details please
Of course, what did you want to do with your shipping details?
I need to update my address
Of course, let's get to work on this.  May I have your full name or Account ID?
Alessandro Phoenix
Would you mind giving me your current street address?
4930 2nd Ave  San Lima, WA 22225 oh, that is my new address
No worries, take your time!
i am such a space cadet, my old address has completely slipped my mind do you need it?
It would be very helpful, but I can try to verify your identity some other ways.
no problem what do you need?
I have your zip code, but I will also need two of the following telephone number, PIN number, Username, Password, Email Address, or an Order ID of a previous purchase.
ok.  22225 did i forget to mention that I have an order in progress? That is why I need to manage the shipping. Sry
Fair enough.  One moment.
thank you
What is the shipping status of your order?  Should be either Order received, In Transit or Out for Delivery?
Order Received
So I will need to validate your order.  I will need your username, email address and Order ID
aphoenix411 aphoenix411@email.com Order ID: 1586953778
Thank you for that. So you would like to change your address to the one you listed earlier? 4930 2nd Ave San Lima, WA 22225
please
And there it is, your address has been updated for this order to the address you requested. Is there anything else I can help you with today?
that's it! thanks!
Thanks for your patronage and you have a wonderful rest of your day!