hi, how can I help you?
Hi, I was checking on my order and it looks like the delivery date is 7 days from today.  I had paid for two day delivery.  Can you check on that for me?
yes, certainly. What is your name please?
Crystal Minh order # 5569316980
can I have your account id please?
8GPMLIHQLN
ok the system found you, now let's check on that order
thanks
I need your username & email please
crysmin@email.com
in order to check on shipping status
user name is crysmin
so your question is, do you have two day delivery, is that right?
yes that is correct
the system does show that.
so what is the scheduled date of delivery?
what is your order status?
in transit
and purchase date?
April 8
ok let me update that shipping

i have confirmed the 2 day shipping in our system is there anything else today?
no thanks for your help.  Have a nice day
thank you, you too!