hello, how can i help you
Hi, I was just checking my bill and noticed I got charged twice for my subscription, can you help me out?
Id be happy to help you out. Can i get your full name.
Crystal Minh
I found your account I now need to verify your identity. i need your account id and order id.
VWHYT75LON, 4527577230
Thank you. Now what membership level are you
Gold
Great. Now what was the cost of the extra bill you were not suppose to get?
$55
Okay I will offer you a refund for it immediately. I apologize for the error.
Great, thank you so much for the help.
There you have been refunded the ammount. Do you need anything else?
Nope, that was everything. Have a nice day.
have a great day