Welcome to AcmeBrands. How may I help you?
I just wanted to check the status of my premium shopping service, because I want to keep the service.I wanted to know when the fee is due.
Ok. I can help with that. One moment. You are asking about your premium subscription?
Yes.
OK. May I have your full name and account ID Hello?
My name is David Williams. My account ID is U5CYJZ0ClW
Thanks. I have pulled up the account. What is your order ID?
The Order ID is 6213662901
Thanks.

Your subscription is not active. A payment was due yesterday.
I'll go ahead and pay it today. Thank you.
Please use the link to check online in the future. Shall I charge the card on file to renew?
Yes, that would be great, thank you.
OK. You are all set. Anything else I can help with?