Hello, how may I help you today?
Hi, I think I have been charged twice for an item I bought.
I am sorry that this happened.  Let's investigate and see what we can do here. May I have your full name or Account ID?
Yes, Joyce Wu
To verify your identity may I also have your account ID and order ID?
My account id is SWWZFQ4JGI My order id is 9043089444
Thank you for that.  So basically you received an email that indicated you had ordered 2 of the same item but you only ordered one, correct?
Yes, I was charged twice but only ordered one.
I will check with our system, give me one moment.

Ah the system indicates that this email is in error.  You will only be charged for one item only. Apologies for the confusion.
Ok, so I will get my money back if it has already been charged?
That is correct, it should not be charged twice in the first place.
Ok, thanks! That's all I needed.
If for some reason it does happen to do so, do not hesitate to recontact us.
Ok, thanks!
You are most welcome, is there anything else I can help you with today?
No, that's all I needed. Thanks
You have a wonderful rest of your day and thank you for you business!