Hi, how can I help you?
I am looking at my bill and I see that I was double charged for my subscription! I really don't want to pay twice for it.
No problem, can I have your name please? I can definitely help with htat *that
Alessandro Phoenix
Thanks! May I have your account and order ID please?
Yeah, my account ID is SMHLFVPNWM and my order ID is 9544726084.
Great, thank you, what is your membership level Alessandro?
Gold
excellent, I can refund that total amount - how much were you overbilled for?
I'm not sure, actually.
No problem, I'll find out and reverse the double charge. Is there anything else I can help you with tonight?
That would be great! No, that's all I need today.
Excellent, have a great night! Sorry about that extra charge!