Hello, thank you for contacting AcmeCorp, how may I help you today?
hi, I thought I had signed up for the premium subscription but I don't see it on my account anymore, can we fix this?
Yes I would happy to look into this for you. Do you believe it was removed from your account possibley? In order to look it up, may I have your full name or account id please? Hello are you still with me?
im not sure , let me find my id I dont see it, my name is  Chloe Zhang
How did you hear about this?
via email
I do apologize. Let me check our system.
ok
I am showing on our end that the email is not valid and did not come from us. Your service is still active.
do I have the premium subscription shopping service, which offers benefits such as expedited shipping and special discounts.
It is possible the email was a scam. Yes I am showing your service active. Is there anything else I may help with today?
oh good, thanks! im glad to hear no that is all
Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well.