Hi
Good afternoon, how can I help you?
I just want to check on shipping status of my package as I don't receive my package yet.
sure! Can you give me your full name or account ID.
My full name is Joyce Wu My account ID is JIWGBNNBRG
Ok, please give me your username, email and order ID please
My order ID is 8756290405 My email address is joycewu2@email.com
Username please
My username is joycewu2
ok, one moment please

How long have you placed the shipping order?
5 days ago My purchase date is July 29, 2019
Ok Mr. Joyce Sometimes orders by mistake are marked as delivered when still have a day or two to deliver. I recommend that you wait two more days to ensure the estimated delivery time. If after two days it still does not arrive, please contact us again.
What address do you have I would like to make sure you have the right address. Can I have the tracking number?
Ok let me check. One moment please
Thank you You can give me the tracking number and I will be able to track the shipment. Many Thanks!
I understand, let me just check the answer Mr. Joyce. Sorry for the delay. Ok Your order is 356478 Mr. Joyce Sorry for the delay. Anything else I can help you with.
ok Thank a lot.
Have a nice day.