Hi. I needed some help. I want to check the status of my order. I need the delivery time changed. The order statement says delivered, but it is not here. Hello?
Sorry Give me a moment and I can pull up what I need to help you with your issue As you said the order says delivered but it hasn't arrived yes?
Yes
So first I'm going to have to ask for your full name, if you don't mind
Joyce Wu
Okay so now I need your account ID and Order ID to make sure I can get the specific order
Account ID : H4YVJ4QPQC Order ID: 6429286405
One moment please

Are you sure that the account and order ID's are correct?
Yes. I am not a member. I am a guest.
Well I'm sorry to say this but there's an issue with our system right now, and it seems we can't pull up orders.
Okay. Well that is all I really needed help with.
So I can't help you with this at the moment, but hopefully when things are back online it will go smoothly for you
Okay, thank you
Have a wonderful day otherwise!