Good afternoon, how can I help you?
Hi I bought a Guess Shirt last week
tell me what happened to the shirt
i do not think the order shipped yet can i cancel the iterm i ordered and get a refund before it ships i meant yesterday sorry not last week
ok, one moment please sure, but would you tell me the reason for the request?
i want a different design
ok, one moment please ok if you just want to change for another shirt instead of canceling your shipment I can just make the change
No thanks i will order it later
ok, would you give me your full name or account ID
Chloe Zhang OP8CUVKLHT
additional to this would give me your order ID, email and username
chloez22@email.com chloez22 1286484457
ok everything in order, will you indicate the status of the shipment currently?
Preparing to ship
Very well, let me record the status of the shipment.

ok i'm going to cancel shipping now.

all sett
cool
a pleasure to help you
will i be getting a refund to my ccredit card i used
yes miss
perfect
have a nice day!