How can I help you?
Hi I am unable to access my account. You see I have lost my phone that I use for two-factor authentication.
I'd be glad to help. Can I have your name? I need to pull up your account.
Sanya Afzal
Can I have your email, so I can send you a reset code?
sanyaafzal723@email.com
Okay, reset code has been sent. Ms. Afzal it's also a good idea to follow best practices for security. Here is a link that will help with that.
Thank you
Is there anything else I can help you with?
Thats all. Thanks for your help
You're welcome.