Hi! Thank you for contacting us today. How may I help you?
Hello, I'm trying to buy a pair of jeans, but my credit card keeps getting declined for some reason.
I'll be glad to assist as best as I can with that Are you getting an error message? What does it say?
It just says that my card is rejected. Because it is considered invalid.
I'll pull up your account and look into it Can I start with your full name?
Sanya Afzal
Thank you! Do you have an account number and order id?
No
When you get the error message, is it providing any further information?
No
I do not see anything on your account that is blocking the purchase
Weird, what do you suggest then/ ?*
Could you try and enter in the information one more time to see if that works
Okay, I tried it, but it didn't work.
Ok, lets try logging in and out of your account and then try again
Oh, that seemed to fix it!
Oh great! I think it was just a glitch in the system. I am glad that worked
Thanks so much.
You're Welcome! Is there anything else I can help you with?
No that's all.
Have a great day!