Hello and welcome to AcmeCorp.  How can I help you today?
I am wondering what the status of my subscription is. I don't want to lose it!
Sure I'll be happy to help you with that. Are you wondering if you're payment went through, do you want to know the amount due, or do you want to know the date that it is due?
I need to know how much is due.
Okay great, first can I get your full name?
David Williams
Can I also get your account ID and order ID please?
My account ID is LZLJQECVIE and my order ID is 1378423020
Great you're all verified.
Okay
Right now, you are not currently on a subscription.  And the amount due it $55.  You have to pay it by tomorrow.
Oh! Can I take care of that right now?
Yes.  Did you just need to check the status, or did you need to pay the bill?
Pay the bill since it's due tomorrow. I don't want to miss out on my gold membership benefits!
Okay, I got you.  First though, I sent you a link so you can look up the information in the future. And to confirm, you have your username, correct?
Okay, thanks. I'm glad I checked the status before it was too late. I do not know my username.
Your username is dwilliams1
I better write that down
And I have taken care of the renewal for your membership.  You will be charged $55 tomorrow so you can keep that wonderful Gold status that we have.
Thank you!
Is there anything else I can help you with today?
No, that's everything.
You're welcome.  Have a wonderful day!