Hello and welcome to AcmeCorp.  How can I help you today?
Hi. I would like to have my account upgraded I want an overnight delivery
Yes, I'll be happy to help you with this.  Can I have the full name on your account?
Sanya Afzal
Thanks Sanya.  Can I also have your account ID and order ID to verify your identity?
Order ID: 8715951172 and my Account ID: PC7W2EUOVG
Thanks, you're all verified.  Can I have the shipping status please?
Delivered
Oh, then there's no need to get overnight shipping if the product has already been delivered to your house. You should have received your item already.  Is there anything else I can help you with today?
I want it upgraded for my next item
We can only do overnight shipping for the current order, and it's too late as it's already been delivered.  When you order another item just message us back and we'll be able to upgrade it for the next item.
Okay. Thanks so much.
You're welcome, hope you have a nice day!