Thank you for contacting AcmeBrands! How can I help you?
is there another way to retrieve my account access as i have canceled  my cell
Yes, there is and I can help you with that. Did you have two factor authentication turn on with your cell phone?
i no loner have the cell on file, need another way to authenticate identity
Alright. Could you provide me with your name or account ID please?
jane doe - 231322111 would you email me a link so i may access my account? same email as on file
Yes, I can. Do you have your username?
janedoe12
I can't provide you with your existing password, but I can provide you with a new one that you can use with your username to log in. Would you prefer that?
yes please
Great, do you have the PIN number for your account?
yes
What is your PIN?
0000
Your new password is dt8auvktj2j. You can change to something more memorable after you log in.
thank you, is that it?
You're welcome. Is there something else I can help you with?
no more help, appriecate your attention. good bye stay safe, jane
Okay, have a great day.