hi, how can I help?
hello! I have a problem with my premium subscription
sorry to hear that, what is wrong?
so, for some reason the premium subscription was removed from my account And I want to get it again
what is your name?
My name is Crystak Mihn
and account ID?
2645485
hmm, the system is having difficulty finding you, so sorry
the name was wrong
ahh, that explains it
it's Crystal Mihn
can't fool the system! thanks
sorry again
np
Crystal Minh
let me make sure that I have that: 2645485 and Crystal Minh is that right?
exactly
hmm. do you have an order ID by any chance?

our system seems to be having a hard time finding you
My member level is Silver if it helps
always good to know, silver members do get special treatment around here

it says that your subscription is due today perhaps that is the reason
I see
that should help you check on your account would you like to pay for your renewal today?
Sure
it says here that you owe $14 do you have a cc number or should we use on on file? one on file, sorry
yes 6666 8841 8145 4844
thanks
Will my premium subscription be renewed with it?
yes, that should do it! Is there anything else today?
No, thank you!
So glad that I could help. Have a great day! Good bye