Hello
Hi I cant access my account
What problem ar eyou getting?
I dont know the authentication it want a two factor authentication
I can help you resolve it
ok thanks
Give me your full name or account id
Joyce Wu
I need your email address. So that I can email you the reset code
send it to jw206422@email.com
You can check your email for the rest code
ok hold on checking now
To be safe you should follow best practices for security
ok I have it thanks
I will send you a link about security best practices
okay thank you
Good. Happy to be of help Will this be all for today?
yes thanks again
have a nice day!