Hello, thank you for contacting us today. How may I help you?
I would like to check the status of my $100 refund because i would like to add an item below to my existing refund
Sure thing, let me help you get that sorted out. Could you give me your Full name and account ID please? or account id *
Sanya Afzal and my account id ADF3567RFG
Great I was able to pull up your account. Could you also give me your Username, Email and Order ID please?
yes my username is sanyaa04, email is sanyaa04@email.com and order id is  4728438192
Alright, I was able to validate the purchase. Could you tell me what item you wish to add to your refund? as well as the price.
The Guess Boots $74
Thank you let me get that added to your refund.

Alright, you're all set Sanya. Was there anything else I could help you with?
okay, thank you and that will be all
Thank you for shopping with us. Have a wonderful day!