Hello, how can I help you today?
I can't access  my account because I forgot my password
Okay, can I have your full name?
Crystal Minh
And do you have access to your username?
yes Username: crystalminh473
Okay, and I need your PIN or security answer to make you a new password.
Security Answer: Livingston
Your new password is: pbv0elz5ppj
okay, thank you
Is there anything else I can help you with today?
that is everything
Then have a nice day!