Hello, thank you for contacting AcmeCorp how may I help you?
Hi I have a quick question.
I happy to help, whats your question?
I've been trying to buy different items but everytime I get to the purchase screen, it iseems that they are always out of stock. Does your system not refresh until the purchase screen?
Lets look into this. Which item or items?
I was looking at the Michael Kors jeans It's the one for $69
Ok it was just this one item that is stating out of stock?
For now yes. There was a scarf but the weather is getting warmer so it's not as important anymore
Can I get your full name or account ID please?
Alessandro Phoenix My user name is alessandrophoenix061
Thank you Alessandro. Are you sure about the scarf?
Well, if have it then sure if you have it
Both are showing out of stock?
The scarf yes. The jeans in my size yes
What I am going to do is write up a report let the purchasing department know about this. I do apologize that they are out of stock.
ok is there a way I can be sent a text if my item becomes available?
We can do better, what I can do is back-order both or one of the items. Once it is in, it will ship immediately.
ok that's great!
Would you like both items?
what are my chances you think? and yes I do
I did let our purchasing team know, in order to back-order can we use the credit card on file?
yes that's ok
Once there back in stock which they will be they will ship to you immediately. Is there anything else I may help you with today?
that was it. thanks for your help!
Thank you for contacting AcmeCorp, have a great day.