hi
How may I help you?
the payment method seems to be wrong, can I check the status of my order?
I see, you wish to change the payment method on your order? I can assist with that. May I have your full name to pull up the account? After your full name, I will also need your account id and order id, to pull up your shipment
I do not want to change the payment method, I want to check the status of my order, and the payment method may not be wrong but the information on it may be Name: Joyce Wu Account ID: MB2RPUTY1S Order ID: 9587414217
understood, one moment while i pull up your shipment

Thank you, and do you have the status of the shipment on hand? (order recieved, in transite, etc.)
Shipping Status: Out for Delivery
Ok, it looks like the payment used was the default on file. We can change the payment method to something else if you wish, but since this order is already out for delivery, we cannot change the payment info on it at this time if you wish, I can change the payment method going forward, but as for this order, it is already en route and paid for on the default method would you like to change the payment method still, or is there something else i can help you with are you there?
hi give me a moment just leave it as is thanks
ok, having nothing else i can help you with, i wish you a nice day