Hello, my name is Anne. How may I help you?
Hi anne! I'm having a middle aged moment.  I cannot for the life of me remember my user name, and I want to log into my account
I can help you with that. Can I get your full name please?
Crystal Minh
Than you Crysatl.

Alright, next I need your zip code and your e-mail please.
52637 crystalminh923@email.com
Perfect, I'll have your user name in a minute.
great
Your user name is: cminh1. Did you need any further information?
ok, that covers it!
Great. Have a wonderful day.
you too
Thank you.