Hi, How can I help you today?
Hi, I'm checking on a pending refund.
Can I have your name?
I'm trying to order something but should be able to apply the refund but I don't see it. Joseph Banter is my name. Order ID: 8966599437
Can I also have your username, email address, and order id?
Username: jbanter9 Email Address: jbanter9@email.com again, Order ID: 8966599437
It appears your refund is still in progress, and you initiated it by online.
Ok, can I apply it toward today's purchase?
Yes, your refund will appear on your account today.
Ok, I'll continue the order then, thank you.
Do you need anything else?
no, I think that's it, goodbye.
Have a great day!