Hi how can I help you?
Hi there!
hi
I forgot my password. Now I can't long in, can't see my shopping history.
Ok, I should be able to help you reset your password Can I have your full name or Account ID please?
Thanks, My name is Norman Bouchard
thank you Can I have your username?
I forgot my username too. I have my security answer though.
Ok, I will just need a few pieces of info to get your Username. And then I will use your PIN to reset the password
sure
Do you have your Zipcode and phone number?
yes, zipcode is 23447 and my phone number is 781-663-3073
nbouchard1 is your username FYI
thanks
sure ok, can I have your PIN to create a new password?
Is this the same as security answer?
sure I can use the security answer instead
Then the security answer is "Ahmed" without the quote
thank you

Ok here is your new password: l40qpkknlx
Thank you. that's wonderful.
Can I help with anything else today? Your welcome
No, you have a great day
you too! good bye