Hello
Hello, how can I assist you today?
I am really stressed out right now. I am a mother and my children at home because our school is closed
Oh no! That is not what I like to hear. What is the problem?
So I am really struggling Today I tried to check my order but I couldn't get into my account I completely forgot my password!
Oh, that would be very stressful. I am so sorry. I don't know that we sell what you need for that problem...
Can you please help me?
But I can help you find your password!
I know, I know Yes, that would make things so much better!
Can I please get your full name or Account ID?
Alessandro Phoenix
Do you have your username Alessandro?
alessandrop461
For security reasons I can't look up your password, but I can generate a new one for you. Do you have your Pin Number?
That would be fine I do It's 447077
Great, your new password is m6ntu7ugdxj
Thank you! I'm entering it right now It's good! I am back in my account Thanks for helping me! One less thing on my to-do list
That will get you in to your account, now you just have to get help with those kiddos!!
I know!!! I do!
But is there anything else I can do for you today?
I need the schools to open again :) That's it You've been a big help
Thanks Alessandro, you take care of yourself and have a good day!