Hi, there.  How may I help you?
I think I may have a problem with my order. I thought i ordered 1 item but my email says I ordered 2
Okay, so you received an email stating that you ordered 2 items, but you only ordered one, correct?
yes that is correct
May I have your full name?
Sanya Afzal
Okay, I'm going to verify your identity.  May I have your Account ID and Order ID?
Account ID: FLPRNPDCPM Order ID: 9126659126
I'm going to check the system to see if this was a valid error.
ok
Our system says that the email is incorrect.  You were charged for only one item.
okay thanks for checking
Can I help you with anything else?
thats all thanks
Have a great day.