hi
Hello. How can i help you today?
I want to return the item because of the wrong color
Okay. I'm sorry to hear you got the wrong color. Can I get your full name and account ID?
Name: Chloe Zhang there is no account id on the screen, I only have my username and order id
It's okay

Let me get your username, email, and order ID?
Username: cz913446 Email Address: cz913446@email.com Order ID: 8490598829
Thanks! What is your current membership level?
Member Level: Gold
great you certainly are able to return the item Can I get your street number and name as well as the city, state and zip for the return shipping label?
Address: 0314 Lincoln Ave  Jacksonville, CA 16246
great and do you wish to return it by mail, in store, or at the drop off center?
mail
Great Please use the shipping label provided to ship the item back Is there anything else I can help you with today?
no, that is all, thank you
All right. Well Thanks for reaching out and have a great day!