Hello! Thank you for choosing AcmeBrands. How may I assist you?
Hi, I've been trying to use this promo code, but it keeps saying it's invalid for some reason.
I'm so sorry about that! Let's get that sorted out for you. Your full name, please?
David Williams
Thank you, David. Typically our promo codes are valid for about 7 days. What is your issue date, if you happen to have it?
I got it 9 days ago.
Oh, okay! The promo code would be out of date, then.

Would you like me to generate a new code for you?
That would be great.
Sure thing! Your promo code is "2B99T" and it will give you 20% off your next purchase. Is there anything more I may help you with today?
Awesome, thank you so much. Nope, that was everything.
Thank you so much for contacting AcmeBrands customer service. Goodbye!