Hi, how can I help you?
I am trying to make a purchase, but my cart is not cooperating! Can you help me? Are you still there?
I'm sorry to hear that. Can I please have your name and account number?
Norman Bouchard I don't know my account number would my username help?
Thanks. Mr. Bouchard, can you please try refreshing your page? and adding the item back to your cart?
ok just a minute that doesn't seem to work, do you have any other ideas? My cart still isn'tupdating
Sure, can you please log out and then back into your account?
will try, hold on hmm that might have done it let me add something else and see if it works
Great, please let me know.
Yes, that seems to be OK - it is letting me buy stuff now wonder what was wrong
Great, is there anyting else I can help you with?