Hi. My name is Anne. What did you need help with?
Hi, I want to check the cost of shipping. I seems to be too high.
Let me check into that for you. Can I get your name and your membership level?
Crystal Minh Silver
Thank you Crystal. One moment please.
Ok
Have you already placed an order?
yes I want to cancel it
Let me get your user name, e-mail and the order id.
Username: crystalminh142 Email Address: crystalminh142@email.com Order ID: 5298852761
And what is the status of the order?
Delivered.... so I guess not
Unfortunately I can only give you a partial refund if the item is already delivered.
Ok, that would be fine
Great I shall put in a refund of $8 for you.
Thanks!
You are welcome. Can I help you with anything else?
no
Then have a good day.