Hello, how may I help you today?
Hello, i am trying to access my account to check on an order but i have forgotten my username
I see, I can help you with this. Could you please  start by providing me a little more information? I need your full name or Account ID
Full name: David Williams, I do not have my account ID right me. I do have my email address, member level and order address, Ido you need any of those?
Yes, sir. I have pulled up your account and just need your zip code and email address to confirm your identity.
zip code: 68074. email address: davidwilliams847@email.com
Thank you, one moment

Perfect, I have verified your identity. Your username is dwilliams1 Is there anything else I can assist you with today?
no that will be everything, thank you for helping me today
Thank you and have a good day!