Hello, how can I help you today?
I think my order is wrong. I thought I ordered only one jacket but the email I got says that I ordered 2 jackets.
Okay, let me see what I can do about that> Can I have your full name?
of course. it's Norman Bouchard
And your account and order ID's?
I do. Account ID: NZHS3UKLUK Order ID: 7001814404
Okay, let me check the system about this and see what's wrong.
i appreciate that
Well looking at it it seems the email was wrong. You're only being charged for one item, and you're only getting one item. Is there anything else I can help you with?
That's odd. How come I got that email?
I don't know, likely some backend issue.
Oh well, you probably should fix that. That's it for today though.
Well then have a nice day!