Hello and welcome to AcmeCorp, how can I help you today?
Hello, I want to know the state of my refund now
I'd be happy to provide that for you, can I get your full name please?
My name is Norman Bouchard
And just to confirm, you just want to check the status of your refund, correct?
Yes, I want to know the status of my refund, and also if I could apply it to a pair of Tommy Hilfiger boots I saw on your website Can that be done?
Yes, I can do that for you. I just need to confirm you purchase is valid.
Okay
Can I have your username, email address, and order id please?
My username is nb414028, my email address is nb414028@email.com, and my order id is 7704180101
Great you are all verified.  Can I also get the reason why you want a refund on the Tommy Hilfiger boots?
I don't like the fit on them
Thank you.  Can I get the price of the boots?
They are $74
And what was the refund originally due to you?
$100 Great! Excellent!
Thanks so much.  I have put it for you to get a refund total of $174 ($100 + $74), you should get that in a few days back to your method of payment. Is there anything else I can help you with today?
Nothing more This is great
Wonderful, have a nice day!