Hello! How are you today?
Hello, very good, thank you
I'm great thanks. What can i help you with?
I have recieved this order statement but I have not ordered anything, I do not know where this order came from so I need it cancelled and refunded if ai have been billed
Sure I can help you with that.
thank you I was quite surprised to see this today
Do you see the money taken out of your account, or you just got an email?
The money has been removed
I'm so sorry about that. Lets try to fix it for you. Can I get your full name and account ID please
Sanya Afzal I only have my order Id no account ID
No worries. Thank you Sonya!
It's Sanya
My apologies, Sanya.
No worries haha
Can I have your username, email address, and order ID please
sa234036 sa234036@email.com 2992100286
You are correct. This was an error on our end. Let me fix that for you.
Thank you so much
Ok. So whatever the amount was should be credited to you. Is there anything else I can help you with today?
No thank you very much, have a great day
Thanks you too!