good afternoon, how can I help you?
Hey, good afternoon! Can you help me figure out what the status is of my refund?
sure! would you give me your full name or account ID
Yeah, no problem. It's Norman Bouchard.
In addition to this, could you give me your username, email and order ID
Username: nb373414 Email Address: nb373414@email.com Order ID: 8939799712
everything in order, I will notify you how is the status of your refund
Awesome, thanks. See the thing is, I really want to add another item to my existing refund.
It is currently in process and the payment method that is being processed is online.
It's hella wintery here in NY and I am in love with these Guess boots on your site!
no problem! It will be a pleasure to help you one moment please
Sure thing, take your time.
ok, just to verify you could give me the amount of your initial refund, you would also tell me the brand of boots you want to add to the current refund and its price.
Totally! Thanks for your help. My existing refund is $100 And the boots I want are the Guess knee-high boots, they are $69.
Ok, all set! any other questions that may help
That's it, thanks a lot for your help!
ok, have a nice day