Thanks for contacting AcmeBrands! How can I help you?
Hi I have a question about an order I made
Sure, can I have your name so I can pull up your account, please?
Norman Bouchard
Thanks, Norman. What would you like to know?
I bought these boots for my daughter's birthday but they're too small and I need to order the next size up. Can I return these?
I'll need to validate your purchase. Can you please provide your account ID and order ID?
order id is 8524196120 account is under normanb4
I need the account ID number, not the user name. It should be a letter/number combination.
I don't see it here. I'm not sure
It should be listed. I can try to validate with a Zip code instead, if you have that?
65460
I apologize, I made a mistake, what I actually need is your email address. Do you have that available?
normanb4@email.com
Thank you. One moment, please.

Got it! What is your membership level?
silver
Okay, and when was it purchased?
October 7, 2019
Okay, I can process that for you now.
great I appreciate it
I'll need to send you a return label. Can you please send me your full shipping address?
4168 1st Ave  Jacksonville, NY 65460
Got it, thank you. How would you like to return it? By mail, in store, or at a drop-off center?
mail
Got it. You're all set to return the item! Can I help you with anything else today?
that's it thanks again
Okay, have a great day!