Hello, how can I help you today?
Hello, I want to remove the second item from my order.
Okay so the other items are fine, just want to remove the second one?
Yes, exactly.
Can I start with your full name or account id then?
My name is Joyce Wu
Alright the account has been pulled up, can you also provide the account id and order id to verify identity?
BB89UTYYLN 5068887216
That has been verified now, can you tell me whether the item has been shipped?
That's funny, it says shipping status is Delivered
Alright now that I know that, can I have your membership status? or level
I'm a bronze member
Since the item is already there I will have to process a return.
Oh okay then
I can offer the refund immediately though in this case due to member status, can you give me the cost?
Yes, it was $69 Great, thank you
The refund has been issued, can I just have the shipping address to get the shipping label for return to you?
4126 1st Ave  Raleigh, CA 24408
Sorry about the wait that has been created for you. You can print that off to return the item
No problem at all, I really appreciate you helping me
That can either be sent back by mail, in store or through the drop off center
Okay, I will send it back through the mail
Alright everything is squared away with that was there anything else I could help with?
That was it, thank you for the help!
have a great day