Thank you for contacting AcmeBrands, how can I help today?
I heard from my spouse that there was some missing credit on my account I would like to check with you to see if it correct or wrong
Let me see, can I have your full name or account ID?
Crystal Minh
Thank you Crystal - where did this credit originate from?
a one time deal from a previous purchase
I do see that the credit is missing, looks like it hasn't been applied yet. How much was the credit amount to be?
$40
This promo code will credit your account the $40 on the next purchase you make.  ZDRF7 Is there anything else I can help with today?
okay, thank you that will be everything
Thank you and have a great day!