hello, thank you for contacting AcmeBrands, how may I assist you?
Hi!  I am interested in renewing my membership today.  Can you help me with that?
yes, i would be happy to help you there to get started, can i get your name or account id?
Sure!  Joseph Banter, acct# 3BGSUNDXJ8
great, thanks i will also need your order id
I don't have an order, I just want to renew my subscription as a Silver member.
Got it, i have verified your indentity with the information given ok, your subscription is set to renew at a cost of $30 should i charge the credit card you have on file?
Yes, let's do that
wonderful ok, that is completed is there anything else you need?
Okay, just to verify, that will be at the current Silver level, correct?
yes, that is right Joseph
Super!  Thank you very much for your help today.
thanks!