Thank you for contacting AcmeBrands! What can I do for you?
Hi, I need to remove the second item from my order. I didn't actually mean to order it, I was just thinking about it.
I'll be happy to help you out with that. Can I please get your full name or account ID?
Yes. My name is Joseph Banter. My account id is U0BKPSRUDU
Thank you, Joseph. One moment, please.

I have pulled up your account. Can you please give me the order ID?
Yes. It is 6159792130
Thank you. One moment, please.

Verified, thanks! Can you tell me the shipping status?
It says out for delivery.
Okay. And what is your membership level?
Guest
Okay, thank you. Unfortunately, we cannot do anything at present, since it has left our warehouse. However, here is the good news: As soon as you receive the extra item, all you have to do is get back in touch with us, and there will be a free return that you can do for a refund provided it is within 30 days.
Okay. Thank you.
Can I help you with anything else?
No, that is all.
Okay, have a nice day, Joseph!