Thank you for shopping with AcmeBrands! How may I help you?
i need to remove an item from my order because my wife decided after i placed the order that she did not want something.
I can help you with that. May I have your full name to pull up your account?
Chloe Zhang
Thank you. May I also have your account ID and order ID?
TK60Y0KLJN  8579248178
Do you know the shipping status of your order?
delivered
What is your membership level?
guest
Okay. Since it has already arrived, we can start the return process.
ok
May I have your username and email address?
username chloez and email czhang777@email.com
Thanks! How would you like your refund to be processed? You can do it via gift card, having the amount added back to your account, receive a paper check, or have it directly put back onto your credit card.
put back onto my credit card
Great! Now, how much was the item you need to return?
$84
Okay. $84 will be refunded to your credit card shortly. You will also receive a shipping label to send the item back. Is there anything else you need?
that is all.
Have a great day!