Hi, how can I help you?
Hi I heard you offer premium subscription shopping service with special benefits
It sure does What would you like to know about?
I want to check my account status because it was added even though i do not want it
Oh, I am sorry to hear that. Can I have your name?
I want a refund Joyce Wu
How did you find out about this extra service that was added?
I got the deduction
But did you receive an email about it?
Yes
Okay it looks like it was an error on our end. I will go ahead and remove that charge for you.

Is there anything else I can do for you?
Thanks Thats all
Okay have a good day.