Hello, how can i help you?
I ordered some jeans, but now I think they are really ugly. I don't want to order them. Could I get a refund before the item ships?
Of course I will be happy to help you with this. Can I get a name please?
Norman Bouchard.
Can I now get a username, email and order id
Username: nb584609  nb584609@email.com Order ID: 1543336560
Great! Everything looks good  Now how do you want your refund processed? back on credit card, paper check, added to account or via gift card?
You can put it back on the credit card. It will be $49, right?
Yes mam/sir.

I just sent the refund to you.
Thank you.
And your order has been canceld. Can I help you with anything else?
No, that is all.
Have a great day.