Thank you for contacting Acme.  How may I help you today?
I need to sign into my account but have forgotten my password
Oh, I'm sorry to hear that, but I can definitely help before we begin, do you still have access to your username?
Yes I do have that
It's not a problem if you don't but it will just let me know where to start Excellent, I'll go ahead and find a new password for you So for security purposes, I'll just need to gather some information from you
ok
may I ask your full name, your username, and either your PIN number or the answer you gave to a security question
Albert Sanders asander1234 Security Answer: Martinez
Thanks, Mr. Sanders

So the temporary password 29g8jttytbg should allow you to access your account From there, you can change it to whatever you would would
Thank you!
("you would like") You're very welcome.  Is there anything else I can assist with while we're here?
No that is all
Excellent. Have a great day, Mr. Sanders