hi how can i help you today?
Good morning!  I seem to have a problem. I placed an order for a pair of boots.  Now, I have received an e-mail, telling me my boots have been delivered, but the address is wrong!  Help! Can you tell me, please, who has my boots, and why?
sure! let me check into that for you!
Thank you!
What is your full name and account id?
Crystal Minh, VUGJGHSDNP
What is your user name, email address and order id?
cm480192, cm480192@email.com, 7920863647
How long have you been waiting?
For my order, or for customer service?
order
It's only been a couple of days.  Should I be worried that this shows my order was delivered?
What is your address? I can re-send it to the new address!
It's not a new address.  What address is on my account?  How did a wrong address get used?
What address do you want it sent to? i'll check
273 Keith Evans Road, Dawsonville, GA 30534.  Isn't that the address on my account?
I just updated it. It looks like there was a mistake. I'll resend the order, what was the brand of the order?
Why did it have to be updated?  How did a wrong address get on my account?
I do not know. I can escalate if you want. You may have typed it in wrong.
It is the same address I have used in the past, with no problem.  I didn't type it wrong.  How did it get changed?
i will escalate to see hte audit history. Do you not want the package resent?
Can you guarantee it will go to the correct address?
yes

The order has been resent to your correct address and i have updated your account.
When will it arrive?
within the next 7 days
Shouldn't you send this priority, since your company made the mistake?
okay, will send it priority shipping.
Thank you.  Good bye.
bye