Hello, how can I help you?
Can you please tell me if I am due to pay my subscription for the year?  Would hate to lose it.  Thanks.
Sure, can I get your full name and account ID, please?
David Williams I don't have the account ID
I'll also need your order ID
or order ID or email, sorry.
That's okay, I was able to verify your identity

According to our system, your subscription is currently inactive, and you have a payment of $55 due in three days I can send you a link where you can look up your account status in the future
ok, I will pay it today. Thank you.
Is there anything else I can help you with?
No, thanks.
Have a great day!