Hi, how can I help you?
I think there's a billing problem. I see a fee that doesn't make sense to me.
Was there an extra charge placed on your order?
It looks that way to me.
Can I have your full name, account ID, and order ID?
Chloe Zhang, JH638JQCT1, 8882725499
Yes, there was a fee placed on your order. What is your membership level?
Bronze, What was the fee for?
Unfortunately some items have surge pricing due to the coronavirus outbreak. I'm afraid the fee cannot be removed.
I didn't order any Corona!
I know, I'm very sorry. Is there anything else I can do for you?
Is the fee removed?
No, I cannot remove it.
Alright then. I guess that's it. I'll shop at Amazon from now on.
I'm very sorry, please have a nice day.