Hello, how may I help you?
I have lost my phone and cant get my account authentication code.
Okay, I'll help you reset it. Can I have your full name and email address?
Joyce Wu jw510619@email.com
I'm sending you a link with the reset code as well as some security practices you should follow.
Oh wonderful. Thanks
You're welcome. Is there anything else you need help with?
that' all for now
Okay, have a great day!