Hello! Thank you for contacting us today. How can I help you?
Hi, I need to return the Michael_Kors boots $79 because of a stain
Oh I'm sorry to hear that. Sure. I can do that for you. Can I get your name please?
Order ID 0290455302 Albert Sanders alberts7 purchase date 09-13-2019
Thank you, Albert. Can I get your email address as well?
alberts7@email.com I used my debit card by the way
Perfect. Do you know what your membership level is?
guest
Okay and you made that purchase on 9/13/2019 correct?
yes
Do you happen to have the receipt for that order?
just the order no. 0290455302
Unfortunately we are unable to do the return at this time because the purchase was made more than 30 days ago and you do not have the receipt. I apologize.
OK, I will look for my reciept and get back to you.
Okay great. Is there anything else I can help you with today?
Can I send my bank record showing the debit?
Unfortunately we do need the actual receipt.
OK.  Thanks I'm done
Thank you and have a great day!