Thank you for contacting Acme.  How may I help you today?
i need an update on my order
Okay, I can help with that.  What would you like to know about your order?
it says I ordered two but i only ordered one
Oh, I see.  Did you receive an email about this, with the wrong quantity?
yes
Okay, well let me check in our system.  The email might have been a mistake, and if not, I can probably help you with a refund
thx
May I gather some information from you so that I can check your account details.  I'll need your full name, account ID, and order ID
crystal minh ilfi4xyjzo
okay, and do you see an order number for your most recent purchase?
6092788154
Okay, it looks like the email you received was legitimate, and your order was for two items instead of one, but we should be able to clear this up Do you see the shipping status of your order?  Is it "Order Received", "In Transit" or anything similar?
in transit'
I see.  Well that means that the item has already left our warehouses, but I can issue you a refund for it now
ok that would be great
And then when your package arrives, if you contact customer support again, we can send you a shipping label so that you can send the unwanted item right back to us May I just ask the cost of the extra item?
54
Okay, your refund has been issued.  Is there anything else I can help you with today?
thats it
Okay, have a great day, Ms Minh