hello how can i help you?
Hi, I would like to check on my shipping status. I have received conflicting information.
i see, i can check your shipment status for you today i need your full name to pull up the account
David Williams
then i will also need your account id and order id, to pull up the shipment
Account ID: LN7CEYPXHP Order ID: 5107381925
thanks! now, i need your username, and email, to verify some information
Username: davidw81 Email Address: davidw81@email.com
awesome, thank you!

It looks as if that email was sent by mistake, your order will be arriving at the originally specified time so there is no need to worry, your order is on the way
thats great news!
is there anything else i can assist with?
Thank you for looking into that for me.
have a great day!