Hi, i want to check on shipping status because i never received my package
Hi, there!  Thanks for reaching out.  I can help you with that.
okay
Did you receive an email regarding your shipment?
No, I haven't I've been waiting for 5 days
Oh no!  Can I get your full name or Account ID?
Name: Joyce Wu | Account ID: SWXZHI7KZO
Great.  Let me pull up your account.
okay, thank you
I've got it pulled up.  I just need to validate it. Can you provide your Username, email address, and Order ID?
Username: joycewu0 | Email Address: joycewu0@email.com | Order ID: 7697035587
Okay I've validated your purchase. Now I can get to the bottom of this.
okay, thank you
Okay, since your package is late by 5 days, it could still take up to 7 days to receive it.
Okay, so i need to give it two more days to show up?
Yes, once it's been a week since your delivery date, then reach back out and we can resend the order. Anything else I can help you with?
Okay, that will be everything. Thank you again
Thank you and have a great day.