Thank you for shopping with AcmeBrands! How may I assist you?
Hi! My name is Joseph Banter and I need to view my account. Unfortunately I lost my phone so I can't do the autentication Can you help me please?
That happens a lot, we've got the reset process down. May I have your email address so I can send you the reset code?
my email is josep2452email.com Yes, please make the password easier
I'll send you the reset code to the email address above and am also sending you a link about security best practices so you can be sure you are up to date.

Is there anything else I can help you with?
Thank you
You're welcome!
Appreciate your help Have a great night.
No problem, have a wonderful day.