Hello. How may I help you?
Hello.  I would like a refund on an order I place recenlty
Sure no problem.
The order ID is 5583245117
Thank you.

May I have your username, email, and order ID.
I just gave you the order ID cminh413@email.com cminh413
Oh, sorry. I had entered that for your account ID. What is your account ID? Or full name?
I don't think I have an account ID.  Is that like username?  I entered that above
Well, what is your full name? I can pull up your account with that.
Crystal Minh
How would you like to receive your refund? Gift card, add value to your account, paper check, or to your credit card?
Credit card please
Are you sure you don't know your accound ID? I need it to complete the refund.
I have an order number. No account ID though are you still there?
Yes. Give me one moment.

How much is the amount of the refund?
89
That's it. Do you need help with anything else?
Nope. That should take care of it.
Have a nice day.