Hi! How can I help you today?
Hi, I would like to know the status of my refund. I think I want to update it.
Sure, I can help you with that. I'll need some info first. Can you give me your Order ID, your username, and your email address? Also, I will need your account ID, please.
Yes, they are  8001770281, josephbanter526,josephbanter526. I don't know my account ID  josephbanter526@email.com
Okay, it looks like the refund is still in progress. What update would you like to make to it? Are you still there?