good afternoon, how can I help you?
Hi! I was trying to log into my account. I however have lost my phone that I used for two-factor authentication I was hoping you could help me log in
Sure I can help you with that. could you give me your full name or account ID
Crystal Minh
now would you give me your email to send the reset option.
I am not sure what email address I used. I do have my phone number. Would that work?
any email will do
cminh1400@yahoo.com
Ready I should get to your email, in addition to this let me pass you a link with Security Guides how to prevent situations like this in the future.
Thank you
a pleasure to help you have a nice day