Hey so I"m trying to figure out why I was charged an extra fee on my order Is anyone there?
Sure, I can try to help with that. What's your full name?
Great! My name is Norman Bouchard
Thanks. Now, can you be a bit more specific about the fee? How is it appearing on your end? As a shipping fee? Something else?
I'm not sure, that's what I can't figure out The jacket was $59, but there's extra fees on top of that $59
I see, that's pretty strange. Let me look into it a bit more. What are your account and order IDs please?
My account ID is PGX68RWNYP and my order ID is 3248190829
Thank you.

What's your membership level Norman?
bronze
Thanks for that. It looks like some kind of processing fee that has been tacked onto orders made since the middle of March when stay-at-home orders began being issued in the U.S.
Oh okay, so there's no way to get that reversed then?
I know, given the circumstances, that no one wants to pay more for their items. But, we have to collect the extra fees to compensate our workers for hazard pay, make up for shortages along our supply chain, et c. Unfortunately, no. There's nothing I will be able to do. Is there anything else I can help you with?
That was it, thanks for the thorough explanation there.
You're so welcome. I hope you continue to do business with us.
Yes I will, thanks again
I appreciate you reaching out, and hope you have a great day.