Hello, how can I help you?
I haven't recieved my package and was hoping to get my order resent I've been waiting for 5 days
Okay, could I get your full name, please?
Albert Sanders
Thanks, Albert. I'll also need your Username, Email, and Order ID.
Username: albertsanders187 Email Address: albertsanders187@email.com Order ID: 0258746938
Great, now let me just look up your order here.

SOmetimes the package can be marked as delivered by mistake. Please allow a full week (2 days from now) and if it hasn't arrived we can send you a new one.
O.k. I'll check back later then.  Maybe it will show up.
Is there anything else I can do for you?
that's all
Have a good day!