Hi, there.  How may I help you?
I'm having an issue with my cart. I add the item I would like to buy to my cart but the cart isn't updating
Oh no!  That's frustrating.  Let's see if we can fix this. Try refreshing the page. Then add the item.
Okay I tried refreshing the page and adding the item. It doesn't appear to have worked.
Go ahead and log out of your account and then log back in to see if that helps.
Okay I tried logging out and back in and the item still isn't in my cart Any more ideas?
The item might be out of stock.  Look at the bottom left-hand side of the product page and check to see if it's out of stock.
I checked and I think you are correct. The item is unfortunately out of stock...
I'm sorry.  Try again tomorrow because I know we are getting a new shipment very soon.
Okay sounds good. Thank you for your time!
You are welcome.  Have a great day!