Hello and how can I help you today?
I accidentally forgot to add something to an order I already made. I was wondering if I could get it added still. I'm doing some last minute shopping.
Okay give me a moment and I'll see if I can help you with this Is this more of something you already ordered or a new product entirely?
It's something new I want to bundle with the order I placed.
Okay can I have your full name?
Chloe Zhang
And your account and order ID?
L9WKRGWWWZ 5578011814
Okay do you know the shipping status of your order?
Delivered I think
Well then can I ask your membership level?
Silver
Since it's already been delivered, we can't bundle it with your other order. But because you're a Silver member we'll ship the new item to you ASAP at no cost! What is it you want to order?
Oh I didn't know you could do that. It is a Calvin_Klein Jacket
And it's in the system and will be out to you as soon as possible. Is there anything else I can do for you today?
No that's it thanks I've been rushing to get this done for a while. I really appreciate it.
No worries. Thank you and have a great day!