Hello, how may I help you today?
I want to move my deliver date so I don't have to pay for shipping, can you help me with that?
Sure, no problem. Please give me one moment.
ok
Would you like to downgrade your shipping to a slower option?
yes I just don't want to pay for shipping
Can you please tell me your full name, account ID, and order ID?
David Williams Account ID: VDVW52VFJB Order ID: 1025006165
Thank you. Can you please tell me the current shipping status of your order?
I think it's overnight
Is it in transit, out for delivery, or delivered?
out for delivery
Can you please tell me your membership level?
gold
Because the order is already out for delivery, I am unable to downgrade or delay your shipping. However, I am able to credit the shipping fee back to your account.
oh thanks, that is even better!
Please give me one moment to process your credit.
ok
Ok, the shipping fee has been credited back to your account. Is there anything else I can help you with today?
thanks! no that is it
You are welcome. Thank you. Have a great day!