Hello!
Hi! How can I help you today?
I need to return some boots
Okay, I can help you return your boots. Is there a problem with them?
They are the wrong size I guessed on the size and I was way off
No problem, May I get your full name.
Albert Sanders
Do you have your username, Albert?
albertsanders230
and an email address and order ID, please?
The order ID is: 7294050987 albertsanders230@email.com
Albert, what is your membership level?
Guest
What was the purchase date on the order?
2020-01-01
I'm sorry, the return period for that item is only 30 days.
Oh, can I exchange them for a different size?
I'm afraid that is only allowed within the initial 30 days. Is there something else that I can help you with?
No, that was it
Sorry I was unable to issue you a refund, have a great day!