Hello! How may I help you?
Hi, I bought this jacket for my big birthday celebration and it arrived with a stain.  Can I return it?
Of course. May I have your full name and account number?
Crystal Minh Account Numeber is XNSIADHEC
Thank you Crystal. May I have your username, email address, and order ID?
Sure, it's cm041993 cm041993@email.com and Order ID: 4358054361
thank you,

What is your membership level?
I'm just a Guest
When was your purchase date?
it was on 2019-10-26
Do you still have the receipt?
I sure do!
Great! We can use that. May I have your address?
3261 Lexington Ave  Baltimore, TX 19798
Where would you like to drop off your return? In store, mail, or drop off center?
I can pop it in the mail
Your order has been updated. Anything else I can do for you?
That should cover it, thank you
Have a great day!