Hello I'm signed-up for your premium service but will need some extra time to pay
Hello. I understand you are looking to get an extension on payment for your premium service? Can I have your full name and account name?
Yes is this possible? My name is Crystal Minh account number 7DC3ZISHY5 An additional 2 weeks for my next check to clear should suffice
Thank you Crystal. Give me a moment while I pull up your account. Do you know your membership level?
One moment let me look It says I'm a guest
I do see that you have payment due today. Further action will depend on your account level.
I see what is possible for me at the guest level Or what would getting to a higher level entail
Our levels are Gold, Silver, and Bronze. Do you see that on your subscription?
I didn't know about this Can I postpone payment for at least a week while maintaining my membership or not
Do you have your username Crystal?
I don't have that available right now no I have my phone number and account number and address
I just confirmed your guest subscription Crystal. Unfortunately we are unable to provide an extension to all guest accounts. Full payment of $49 is do today. I apologize Crystal. The payment will be due by tomorrow.
Ok I may need to cease services then as I'm unable to pay for a week may I speak to a manager Or is there anything we can do right now to get me a subscription level such that an extension would be possible
Let me look into this for your Crystal. We would hate to lose you as a customer.