Hi, how can I help you?
Hello, I'd like to check the status of my account. It seems like I'm missing credits worth $40
I can help you with that. Could I please have your full name?
Norman Bouchard
Sorry for this, Norman. Where were the credits from? A subscription, promo, or previous purchase?
Yes, the credits were from a subscription
I see, let me find out if this was an error.

It seems this was an error made on our end. I can give you a $40 promo code to reimburse you.
Thank you, that would be great
QFVX9 is the $40 code Is there anything else I can do for you today?
Thank you, I'll make sure to write the code down No, that was all I needed
Have a good day!