Hello, how may I help you?
Hi, I need to verify an order
What were you wondering about you order?
I bought an item, but I think you are sending me 2 instead.
Oh, I can check on that. Could I get your name, please?
Joseph Banter
Thanks, Joseph. I'll also need your Account and Order ID to pull up some info.
Sure UTLISEFVGH 5745892514
Thanks, let me review that order.

We have in our system that you only purchased one item. The email you received was incorrect.
Ok, perfect! Thanks for the information.
My pleasure, is there anything else I can do for you?
No, that would be all
Have a great day!