Hi I have a question about my account.
Hello. How may I help you today? I can help with that. What would you like to know?
I lost my phone and that's the one I use two factor authentication on. How do I turn that off so I can access my account from my computer
Can I have your name please?
Joseph Banter
Thank you. One moment while I look into that for you.

Ok Mr. Butler, we will need to reset your authentication. For that I will need your e-mail.
it's jbanter9@email.com
Thank you. One moment please.

We are all set. You will receive a reset code in your e-mail. Simply follow the instructions.
ok great!
Please follow best practices for security.
understood
Is there anything else I can do for you today?
no that was it. I'll wait for the email
Awesome. Have a great day.