good afternoon, how can I help you?
hi, i'd like to check on the status of my account i would like to know if it qualifies for free shipping in the US and international
sure, one moment please ok, would you give me your full name or account ID
chloe zhang. i don't know my account id sorry
don't worry let me check with the system if you qualify

Indeed, your account does qualify for international shipping service!
awesome, thank you
For more Info I will send a link of the FAQ page

all set a pleasure to help you