Hello! Thank you for contacting us today. How can I help you?
Hey I want to check my order but I lost my phone and can't access my account
Oh sure. Did you need to reset your two factor authentication?
yeah I believe
Great. Can I get your name please? And I'll also need an email address to send a special reset code to.
David Williams dwilliams@yahoo.com
Thank you, David. Okay. I will be sending you a link with a reset code. Along with that link I will be sending a link about security best practices for you to review.

Alright. I have that all sent. Is there anything else that I can help you with today?
nope, that's all
Thank you and have a great afternoon!