Hi, how can I help you today?
Hi I have a question about an order I made
Of course. Can I start with your full name please?
ok its Crystal Minh
Great thank you. What is your question?

When you get a chance, please let me know your Order ID and Account ID
Order ID is 7138860024
Ok thanks. What is the account id?
cminh192
Thank you. Now what is your question?
I had a promo code that I got a couple of days ago and tried to apply it to the order but it was invalid Not sure if you saw it. in my order. But somehow I don't have the emai with the code anymore. I was hoping that you can see if and then apply the discount?
Ok got it. Happy to help. Typically the codes are only good for 7 days so it may have been issued longer ago. Let me look into this
ok thanks
It looks like the code was not valid anymore. Can you please let me know your membership level?
yeah it's bronze
Oh I'm sorry, the code is valid. Just a momeny

Ok, I have a new promo code for you. This can be used on a new order for 20% off: 252CP
ok thanks, appreciate it!
Thank you. Anything else I can help with?
no I'm good. I'm going to use the code!
Great, have a good day!