Hi, how can I help you
Joseph Banter here. I'm disappointed with how high the shipping fee was on my order. Can I get a refund? A refund on the shipping fee, that is.
Yes, I can look into that for you
Thanks, I appreciate it.
your welcome Can I have your full name or Account ID please?
Joseph Banter
sorry i see you already told me

Can I have your username, email and Order ID?
josephbanter439 Email Address: josephbanter439@email.com 0308605422
great it looks like I will be able to help with that fee
Great!
Do you know the Shipping Status?
Shipping Status: In Transit
Great, i can waive the entire fee since it's still in transit
Perfect, thanks a lot.
you're welcome

Ok, your account has been updated! thanks for being a loyal customer Can I help with anything else today?
My pleasure1 That's it, you've been very helpful.
Have a great day