Hi, how can I help you?
Hi! I need to check my order.  I ordered one item but when I received my email confirmation it had two on it
Ok, I can help with that So your email shows an extra item that you didn't order, correct?
Yes
Ok, can I get your full name or Account ID please?
Crystal Minh 4HUKUWDPHA
I'm going to verify your identity, can I get your Order ID please?
Order ID: 8212625168
Let me check our system if an extra item was ordered
ok thank you
There was a mistake made on our end. Can you tell me the Shipping Status?
Out for Delivery
Ok, since the item already went out for delivery you will have to wait until it arrives and then contact us again and Make A Return. It shows the problem in our system so the return process will be simple
Ok thank you.  I will contact you when I recieve it
Thank you! Sorry for the inconvenience. Have a great day
You too
Good Bye