Hello, thank you for contacting AcmeBrands. How can I help today?
Yes i would like to check the status of my order because im looking an it seems like there was an extra fee added for no reason
I can help find the cause behind this mystery fee.  Can I have your full name and account ID please?
Chloe Zhang and my Account ID is WNH1V7NH5P
Thank you Chloe - what is your order ID?
Order ID is 4212838670
Thank you, it does appear that this was a company mistake. What was the amount that was charged and needs to be removed?
$35
This fee has now been removed. Is there anything else I can help you with?
thank you so much , that will be all
Thank you, have a great day!