Hi! Thank you for reaching out today.  How may I help you today?
My order is scheduled to ship but I am hoping to delay it until next week to avoid the shipping fee
I can look into that for you. Can I start with your full name
David Williams
Thank you Mr. Williams, I have pulled up your account and will just need to verify some additional information Can I have your Account ID and Order ID?
Account ID: PF0WB6X3ND Order ID: 9634526869
Thank you! Give me a moment to look into this for you

I appreciate your patiences, I was able to update your order.
ok thank you so much
You You're Welcome.  Is there anything else I can assist with today?
no thank you
Have a great day!