Hi, how can I help you today?
Hi, I'm curious if shipping was included in the cost that is displayed?
Good question, let me check that for you.
Thank you! I got an email that has lead me to believe that it wasn't included any luck finding anything?
So, the email seemed to indicate that something was wrong?
The email said I had to pay for shipping extra.  Is shipping included?
Could I get your name or account ID?
Chloe Zhang
Could I get your account ID and order ID please?
Account ID: 8AHSGJGWBH Order ID: 8403886815
Thank you. Could I get your username, email address, and order ID please?
chloezhang650 chloezhang650@email.com I already gave you the order ID of 8403886815
Oh, right, sorry about that.
No worries!
Ms. Zhang I've checked the system and can confirm that the order will process as initially expected. The email must have been an error.
Oh ok, so you can confirm that shipping is included?
Yes, the information that was given initially was correct. The email can be disregarded.
Great! Thank you so much
Can I help with anything else?
That is all I needed today
Have a nice day.