Hello! How can I help you today?
hi i made a mistake on an order and i would like to cancel the shipment
Sure give me one second and I can help you with that Can I have your full name or account ID please
ok my name is norman bouchard and my account id is KFCXAB2RYP
Perfect. Thank you!

Now can I please have your user name, email address and order number please
nb844717 nb844717@email.com order # 8915508938
Thank you. And you want to cancel your order, correct?
yes
Ok, you're all set. Your order has been canceled. Is there anything else I can help you with today?
that is all thank you for your help
You're welcome. I hope you have a great day!