Hello! Thank you for contacting us today. How can I help you?
Hi, I want to manage my shipping because I ordered the wrong item on accident.
Oh sure I can help with that. Can I have your name please?
David Williams
Thank you, David. And what is the status of your shipment?
In Transit Hopefully that's not a problem
Thank you. Can I get your username, email address, and the Order ID?
Username: davidwilliams161 davidwilliams161@email.com Order ID: 1431146249
Perfect. Okay. And you just needed to change the order correct not the address?
Yes, I need to change the items in the order
Sure. Okay. What we can do since it is in transit already is I'll put the change order in and we'll get the items you want. Once your package arrives you can initiate a return separately. Does that work?
Sure that works for me
Perfect. I have put the change order in. Is there anything else I can help you with today?
Okay thank you, that's all I needed today. I appreciate it
Thank you and have a great day!