Hi, there!  How may I help you?
I don't know if you can help me. I'm really frustrated with your company
Oh no!  I'm sorry to hear that.  How can I help you?
It just that there are some products on your website that are ALWAYS out of stock
That can definitely be frustrating.
I don't understand...if you can't get the item in stock, then just take it off the website, you know?
Yes, that makes sense.  Unfortunately, due to the virus, we have had to furlough some workers.
Yeah, that's tough. My company laid off some workers too.
It's been challenging, and I apologize for the situation.  May I have your name please?
Rodriguez Domingo
I am going to contact our Purchasing Department know about this issue.

Okay, I've let them know so that can fix this issue, and, again, I apologize for this inconvenience. May I help you with anything else?
I think you did what you could, so no, nothing else
I can send you a promo code to use for a discount in the future.
REally? That would be great, I appreciate that
When the items come back in stock, then make sure to use this:  K0UDR
gotcha
Anything else?
that's all
Have a wonderful day!