hiya
Thank you for contacting AcmeBrands. How can I help you today?
i can't get into my account because i've lost my phone & thus can't use 2-factor authentication.  any way you can help me?
Absolutely I can help. Can I have your full name or account ID?
Sanya Afzal
Thank you Sanya. Can I have your email address to send you a reset code?
i don't have that info in front of me, sorry :/ can you text it?
OK, do you have your PIN or the answer to your security question?
Security Answer: Livingston
Thank you, we will send the code to the email address we have on file.
thanks
Just to be extra safe, I am also going to send a link that will provide you with our security best practices.
ok
You should receive both emails in the next few minutes. Is there anything else I can help you with today?
no that's it
OK, thank you and have a wonderful day!