Hi, how can I help you?
I think I got charged twice for my subscription. Can you refund one of the bills?
Okay, can I have your full name, account ID, and order ID?
My name is Joyce Wu. I'm a Silver member and this is ridiculous! This has never happened before. My account ID is KYLEYDS1QO and my order is 8183202233
I understand and I'm very sorry this has happened to you Ms. Wu

How much extra were you charged?
I don't know. It was whatever the subscription charge is. I think 99 dollars.
I'm afraid that as a Silver member, you can only get a refund if the wrong charge was less than $10. Company policy.
I need to speak to a manager. Now.
I'm afraid that won't be possible at the moment as they are all currently tied up. If you still need help, please contact us back at a later time.
Okay. What time will they be available?
A manager will be assigned to your case and can be contacted at 1:00 PM
Okay. Thank you.
I'm very sorry for the inconvenience, thank you for your patience. Have a nice day.