Hello! How may I help you?
I have an existing refund and would like to add one more item to it
Of course. May I have the reason for your refund?
Wrong size
I am sorry to hear that. May I have your full name or account ID please?
Alessandro Phoenix
Thank you! Now may I have your username, email address, and order ID?
alessandrop232  alessandrop232@email.com   7780574611
Thank you. What item are you returning?
Calvin Klein shirt
What is the price of the shirt?
$64
And what was the amount of your previous refund?
$100
Thank you.

I have put the refund of $164 back into your account. is there anything else you need help with?
No, thanks for your help.
Have a great day!