Hello, thank you for contacting AcmeBrand. How may I help you?
Hi there, I can't seem to get into my account because I forgot my username.  Can you help me out?
Sure thing, let's try to get your username recovered. Could you give me your Full name please?
Okay.  Thank you. Sure. Chloe Zhang
Great, I was able to pull up your acocunt. I'll also need 2 more pieces of information to verify your identity. Could I have 2 of the following?  Your Zip code, Phone number or Email.
My zip code is 23932 and my phone number is (155) 986-4768
Great everything looks good. let me get that username for you.
Thank you so much.
CZhang1 is the username associated with your account. Was there anything else I could help you with today?
Thanks!  That's all I needed, thanks for helping me out.
Have a great day!