good evening!
hello
how can I help you?
I am trying to look at my order history but I can't log into my account because I forgot my password
not a problem, I can help you with that! may I have your name please?
Joseph Banter
Thanks Mr Banter, may I have your username please?
it's Ms Banter by the way!!!! jbanter8
oh jeez, how embarrassing, I'm so sorry!
how rude of you to assume my gender!
I know, I apologize, I'm not very woke

for security reasons I cannot see your password but I can generate a new one for you
that's fine
I'll just need your PIN or the answer to your secret question
Martinez
Your new password is pj6bbslqjr Is there anything else I can help you with ma'am?
How is it that you can see my new password but not my old password? what difference does it make for security?
that's a great question The system does not allow me to access your old password but it does let me generate a new one That way, say you used your old password for all sorts of other accounts, this would prevent me from knowing it
oh, that makes sense thank you for your help
You're welcome Ms Banter, so sorry for the mix up before, lesson learned!
Ok bye
have a good night