Hello. Thanks for contacting Acme customer support, how may I help you today?
Yes i was thinking about order an item but before i do i would like t get some more information on them item
I can look into that for you. May I start by getting your full name?
Crystal Minh
What was you specific question, Ms. Minh?
I was looking at the Tommy Hilfiger Jacket
Yes.
My question is how to detach the hood? Id there a hidden zipper are something
Got it. Let me look that up for you.

The hood is simple to detach. It just attaches using 5 buttons. Simply undo the buttons and the hood comes right off.

Does that answer help you out today?
yes it does, thank you!
Is there anything else that I can help you with today?
that's it
Thanks for shopping with Acme and have a great day! We appreciate you shopping with us.