Hi! How can I help you today?
I want to check a shipping issue because the cost of shipping is too high.
Sure, I can help with that. Can I have your full name, username, email address, and order ID, please?
Chloe Zhang Username: cz821350 Email Address: cz821350@email.com Order ID: 1062029510
And what is the shipping status on the order?
In Transit
Okay, great. I can still update the order then. I will go ahead and waive the cost of shipping for you.

Okay, the fee has been waived! Is there anything else I can help you with today?
No. Thats all
Okay, have a great day!