Hello, thank you for contacting AcmeBrand.  How can I help you today?
Yeah hi, I ordered a jacket for my wife for her birthday from you guys, and when she unwrapped it it had a big stain on it. So now I look like a jerk
I do apologize for that - would you like to return the jacket?
Yeah
Can you provide me with your full name or account ID?
Rodriguez Domingo is my name
Thank you. Can you also provide me with your username, email address, and order ID?
Yeah, my username is rd449427 E-mail is rd449427@email.com Order ID is 0352530814
Thank you - and can you also confirm your membership level for me please?
I don't have a membership I'm a guest\
In that case, can you confirm the date you made this purchase?
December 6th of last year
Do you have your receipt?
I don't think so, it was purchased by credit card though, so there should be a record of it
Unfortunately we are unable to accept the return of your purchase.  As a guest, returns must be initiated within 30 days of purchase or accompanied by a receipt. I do apologize for this inconvenience.
Wow. Great.
Is there anything else I can assist you with at this time?
Guess I'll have to hit up the twitter army to get you guys to give me a refund then. Nope, that was it.
Again, I sincerely apologize.  Have a great day!