Hello
Hello, can you look at my order? I see there's an extra fee on here, but I don't know what it's for. I think it's a mistake and needs to be taken off.
Okay..Sure I will look into it
Thanks.
Give me your full name or account id
Account ID is NJC4OTP89W My name is Rodriguez Domingo, not related to the opera singer.
Oh I wondered at first if you guys are related What is your order id?
Lol, everyone always asks. Sure, order ID is: 4015715803
Identity verified Just give me a moment to check my system for the issue
Identity verified? Sounds so sci-fi. Sure, take your time.
What is your membership level?
Bronze
You must have made an error. There is no way I can reverse the extra fee. I am sorry
I made an error? What is the fee even for?
The fee is for an order you placed 24/03/2020
I know there's a fee, but I don't know what it is or why I was charged it. Can you tell me what the fee is for?
I just did. Part of the orders you placed that day.
There can't just be a mystery fee out there. That's not answering the question. Is it for expedited shipping? What is it? What am I being charged for?
The fee is for Guess boots you bought that day There is no way I can reverse the fee It stays
I didn't buy Guess boots. I got a Calvin Klein jacket If the order is completely wrong, then I'm canceling altogether. Check to make sure the right thing is being sent out, because I should be getting a black Calvin Klein jacket for $94, and that's all.
Order can't be cancelled again. It's out for delivery already
Is there a supervisor I can talk to?
I will write to the manager. He will contact you through an email soon
You didn't even check to see what was being sent was correct. Nothing on my end says anything about boots.
I can't help further than this Is there any other thing I can help you with?