Hello!  How may I help you today?
I've been waiting 5 days for my package, it hasn't arrived.  What is the shipping status?  My name is David Williams, andf my account ID is 2T6GTJQELT
Okay, I'll look into that. Thank you for giving me your information.

May I have your order ID please?
8096522898.  Can you resend the order?
We are checking. May I have your username, email address?
dwilliams651, and my email is dwilliams651@email.com
Thank you!
Will you resend the order?
Since it's only been 5 days, we ask that you wait a bit longer for you package to arrive.
How much longer should I wait?  5 days is a long time.
We can resend your product.  What was it? Please list the brand and type
it is a calvin Klein jacket, for $94, order ID 8096522898
I have that same item being reshipped to you. Is there anything else I can help you with?
That's all, thanks.
Goodybe.