How can I help you today?
Hi....I ordered a jacket and paid by paypal but it seems it has not been taken out of my account. I want to receive the coat so I want the payment to go through. Can  you check if it wa s paid?
Sure, can I have your name?
Joyce Wu
Okay, so just so I'm clear...you placed the order but haven't been charged?
exactly can you check to see if it was charged on your end or not? I would not want to receive free boots!
I understand. Can I have your username, email and order number?
my order id is 0097426903 and my account id is Y2BTJJKAI5. Sadly I forgot my username and I don't have an email. I can give you other info if you'd like
Okay, and did you receive a notice or something about payment?
I paid by paypal but when I look at my pal pay account, it does not seem to have been taken out. What do you see in my account? Do you see if it marks paid? Maybe paypal has a delay in their payments?
When did you place the order?
there is no date on my status so that is why I'm wondering if the order really went through
Did you receive a notification?