Hello, how may I help you today?
I cannot access my account because i forgot my password
I can certainly help you recover your password.
ok
Can you please tell me your full name or account ID?
Crystal Minh
Thank you. May I also have your username?
Username: cminh353
Due to security concerns, I am unable to recover your current password, but I can generate a new password for you.
okay that would fine
Can you please tell me your PIN number or the answer to your security question?
Security Answer: Singh
Your new password is pc49p0hnsls
okay, thank you
You are welcome. Is there anything else I can help you with today?
that will be everything
Thank you. Have a great day!