Hi, how can I help you?
Hi I had a question about my order.
Okay, what do you want to know about your order?
I had ordered a jacket but when I got my email confirmation it said I ordered two but I only ordered one
okay, so there's an extra item added to your purchase that you didn't order?
that's right. It said I ordered two jackets but I only ordered one and I only want one unless you want to send me two for the price of one lol
lol. ok I can help with that. What's your full name or Account ID please?
Rodriguez Domingo Account ID is PFSOX6JQMD
ok, one moment please Can i get your Order ID?
2108815570
Ok, let me check our system to see if the error is on our side
ok
Ok, there was a mistake made. Do you have the Shipping Status?
It's in transit
Ok, that means it's already out for shipment
so two are being sent?
Yes. Unfortunately that means when you get the item you will need to call back and make a return
oh you gotta me kidding me alright I guess there's no other choice
I'm sorry about that. I know it's a hassle
I guess I'll contact you once it comes in
Yes, we will create a shipping label so you can mail it free of charge. Sorry for the inconvenience
ok
How much was the item cost?
$84
I can refund your account now

Ok, I refunded your account, so you will just need to contact us and ship the item back when it arrives.
ok that's great thanks
You are welcome. Sorry for the inconvenience Can I help with anything else today?
that's it thanks
ok, have a good day