how can i help you today?
I would like to move my shipping to next week
if i understand correctly, you wish to change your shipping date on an order you placed?
yes i would like to get it delivered next week, not this week
is this a downgrade from a higher cost shipping option? or just rescheduling? either way I can help, i just need your full name and account id to pull up your account first
I'm trying to avoid the shipping fee
understood, I will get the shipment moved to next week for you
Chloe Zhang, Account ID: KRQMSNNDHH
Thank you I have your account pulled up here, can you please provide the order id# so i can check the order?
Order ID: 8293978178
thank you, and what is the current shipping status of your order?
Order Received
thank you, one moment please
but i haven't got anything
understood, that simply means we have recieved your order, but not yet shipped it
oh ok
do you happen to know your memebership status? (bronze, silver, gold)
silver
Ok thank you, we can delay the shipment for you no problem, as it has not yet shipped
okay thank you
Ok, i have changed your shipment to be sent next week is there anything else i can help you with
not that will be all
thank you, and have a nice day