hello, how may i assist you today?
I've had  a premium subscription that I want to continue.   How do I pay the fee so my benefits do not get dropped?
if i am understanding, you wish to make a payment on your subscription today?
Yes.  Iwant to keep premium service.
i can help with that today first i need your full name and account id
My name is Alessandro Phoenix.   Hold one minute while I get my Account ID.
i will also need your order id while you are at it please
Is it correct the Account ID is the top right and the order ID is on the left?
they should be labeled but if you can't tell, just provide both numbers the account id will be mostly letters if that helps
Go it.    Had to get my magnifying glass due to the small print.  Account ID is RNXG4Y1MV2.    Order ID is 4856820616.
i think i may have your name spelled incorrectly, may i have it again?
My name is Alessandro Phoenix
I'm having issues verifying the name, one moment please

there we go, my aplogies do you know the amount due you would like to pay? if not i can get it for you
I need you to give me the amount.
it looks like your subscription is currently active, with a due amount of $0 with today as the due date

so it seems this is already paid for
Oh.    When was it paid?
I do not no, but there is no balance due for todays due date
Will I be billed when it is due?
yes, you will be billed $0
Are your sure $0 is correct?   I do not want to lose premium service?
that is what the system is telling me yes, i can double check it for you
Please do.
ah, i see, the issue with the name error I was getting caused bad info on my side there is $55 due tomorrow, and your subscription is also on hold until the amount is paid would you like to pay the $55 now with the credit card on file?
Yes I would.
I have renewed your subscription and paid the due amount in full, you now have full membership priveldges is there anything else I can help with today
will a receipt be emailed to me?
no, however you can get the reciept on your account page, i am sending a link now
Thank you!
will that be all for today?
That is all for today.
have a good one