Hello, how can I help you?
check the status of my order cause there is an additional fee can you?
Yep, let me check on that for you Can I get your full name, account ID, and order ID please?
Alessandro Phoenix Account ID: 1QYFBYPJOH Order ID: 3475150111
Hello, according to our systems it doesn't look like this was an error. What is your membership level?
Bronze
Unfortunately, there does not seem to be an error on our end. You may have mistakenly forgotten the fee when you purchased the item. There is nothing further I can do for you.. It looks like there also may have been a price surge during the period you purchased the item
okay thanks
Is there anything else I can help you with?
no
Have a great day