Hello. How can i help you today?
Hi I want a refund on my shipping fee because it's too expensive is that okay
Okay I'd be more than happy to look into this for you give me one moment please
Thank you what's your name by the Way
My name is Rufold the Seventh
My order hasn't shipped
Can I get your full name please?
Nice name Rudolf the 7th. Joyce Wu ??? You there
Yes Thank you for your patience

I've got your account pulled up now I apologize we had a system issue
All good
can i get your username, email, and order id?
Email Address: joycewu9@email.com  Account ID: E5IN0SEJYT  Username: joycewu9 Order ID: 4424750111
Okay I've located your purchase
Taking forever ?? You there?
Yes I'm here I'm sorry this is taking a long time Next I will need to confirm the status of your orders delivery
You guys are slow
Can you please provide that?
Status received Ordered
I will waive your fee
Yhanke Thank You
Is there anything else I can do for you today?
No that's it for today
All right. Well Thanks for reaching out and have a great day!