Hi, there.  How may I help you?
I was browsing around your website, and I accidentally added a shirt to my cart that I don't want to buy. I need to remove it.
Okay, have you purchased the shirt yet?
Yeah, I accidentally bought it. It's the wrong size so I don't want it.
Okay, so you'd like to cancel that item and get a refund?
Yes, please
Okay.  I can help you with that.  May I have your name please?
Norman Bouchard
And you mentioned it was the wrong size, correct?
Yeah, bought a small and need a medium
Can I get your Username. email address, and Order ID?
Ummm...I'm not seeing my username, but I do have the other info. Will that be okay? Order ID: 6280938266
Can you give me your Account ID and Order ID?
Account ID: YI68DMUJNG
what is the shipping status?
It says order received
Okay, I will immediately remove that from your order and issue a refund.
Wow! That was easy!
How much was the item?
$54
Okay, the refund has been initiated.  Good thing you contacted us as soon as you did!
Yeah, I'm impressed that it was so simple Thank you!
You are welcome!  Is there anything else you need today?
That's everything - thanks! :-)
Have a great day!