Hello, thank you for reaching out to us today. How may I help you?
Hello there! Um so I'd like to check the status of an order I have with you guys. The payment method looks like it's wrong in the confirmation email
Sure thing, what we can do is just go ahead and get the payment method set to the one you would prefer.
Oh amazing, thank you
Can I please have your full name in order to pull up your account please?
Joseph Banter
Alright, I was able to pull it up. Thank you Joseph.
Oh good! I was hoping you would
In order to verify your identity and pull up the order I'll also need your account ID and Order ID please.
Sure thing, the order ID is 1050028448 And my actual ID is DRFC8YVDWS
Great, everything looks good.
Goodgood
The last thing I'll need to know is the shipping status of the order, could you provide me with that?
It says Order Received, so hopefully we still have time to change the method I'd like to change the payment method to Credit Card if it isn't already
Great, the order hasn't shipped yet so we'll be able to get that changed right away.
That's great to hear
Alright, would you like to use the card we have on file or would you prefer to provide a new one?
The one you have on file is fine
Great, let me put that through for you.
Sure thing, take your time
Alright, all set. was there anything else I could help with today?
I do believe that's everything, thank you again
No problem, be safe and have a great day!