Hello! How can I help you today?
Hi, I'd like to get an update on my refund and add one more item to it
Okay, can I get your full name?
Albert Sanders
One moment, Albert. Why are you expecting a refund, Albert?
This product had a stain on it too Just like the other ones
Oh, I'm sorry to hear that.

Have you already initiated a refund?
Yes, for the other items I want to know the status of it and add the 1 other item
Okay. I'll need your username, email address and Order ID.
albertsanders324 albertsanders324@email.com 7734112598
It shows here that your refund is in progress and will be refunded to you via phone. Does that sound okay to you?
Okay, can I add another pair of boots to it? Yes that sounds okay
Now, let's get you those boots.
I want to be refunded for the Guess boots I ordered
Did you want to order another pair of boots?
not right now
Okay then. your refund is in progress. Is there anything else I can help you with?
No, that's all Thank you!
Have a great day!