Hello, how may I help you?
Hi I wanted to check on the status of my account
Let me help you with that. Do you have a question about your account?
I thought I had some more time to set myself up with a premium subscription but it was removed from my account
So do you want to know more about the status of your subscription like the due amount or date?
yeah
Or do you want an extension?
well I wanted to know the status because I got an email that I was at premium level but I don't see it
Could I have your full name or account id?
My name is David Williams I live in Jacksonville, Michigan
Could I have your account id and order id to verify your identity?
I don't have it with me. I'm not at home
Ok
if it helps my address is 8838 Brushwick Dr acksonville, MI 62495 Jacksonville
Let me see what I can do.
ok thanks
I am still trying to pull up your information. Please wait a moment.

Where are you unable to see your premium level?
when I am checking my account, it doesn't say anything about my level even though I got the email
And it is about your subscription, not your premium membership.
it's the premium subscripton service
Well I am unable to to verify identity without your account id and order id, so I cannot have access to your subscription status. I can however if you give me your number, get the manager to call you back.
I guess what I'll do is try again when I am home at my computer/ that has all the information so I'll be able to answer any questions
Can I help you with anything else?
I thought it would be quick no that's it
I apologize for being unable to help you. Have good day Goodbye