good afternoon, how can I help you?
Hi....my wife looked at my purchases and said that I should have a 40$ credit but I do not see it. Can you help me with this?
Sure, you mean that you have an additional amount to what you requested?
That is what she thinks. Can you help me clear it up?
Ok, could you tell me your full name or account ID
It is alessandro phoenix and I have  a bronze level I can't seem to find my account id. Hope my name works
and your Orden ID please I think there is no problem just having your name
Perfect!
your Order ID please
I last bought a calvin klein shirt but I loved it so much that I threw the bill in the recycling bin. I knew I would not have to return it. It was 49$ and was sent at my address 5038 2nd ave raleigh wa
I see, one moment please Let me see how I can solve your question without the Order ID.
that would be nice of you
Couldn't you check if you still have the possibility to get the Order ID?
Sadly, i don't
It is difficult for me to identify your order without this value I see, one moment please Well I can't help you Mr.
It is okay.....
sorry  for  the situation but without that information I cannot move forward.
I'll try to find the papers and call you back Thanks for your patience!
No problem, a pleasure to help you. have a nice day!