Hi, how are you doing today?
I want to know status of account, I think in missing 40$ worth of credits.
Ok, I can look into that for you. What is your name?
Chloe Zhang This credit came from a previous purchase
Does it look like the payment method was incorrect?Or was there a fee added that you're unsure about?

Let me look in the system and see if I can figure it out, one moment please.
No I don't see anything No problem
It actually looks like it might be a problem with the website. Do you mind logging out and logging back in again, and then checking if the credit is still missing?
Ok, log in Ok I see it now The $40 is in my account
Ok great! Is there anything else I can help you with today?
No that's it
You have a great day!