Hello. how may I help you today?
I have a problem with my bill
I see. May i have your name please?
Joyce Wu
What seems to be the issue?
I signed up for a subscription service and got charged twice for it
Let me look into that for you.
ok
Can I also have your Account ID and Order ID?
5AK4WHPMVD   2940986576
Can I have your membership level?
guest
I do see the double charge. I do apologize. How much was the second one for?
It's not showing that
It must be the standard fee for 10 I will refund that now.

Is there anything else I can help you with
No, thank you
Great have a nice day.