Hello, how may I help you today?
I need to change my shipping details my ID is PNNFSOKV41
Sure, I can help with that? Just to to double check, you want to cancel your order or change the shipping address, correct?
change the shipping addresss
Okay, could I have your full name or account ID please?
my ID is PNNFSOKV41
Oh sorry, didn't see it at first.

I have your account here, however I also need the shipping status of your order.
the status is order received
Thank you, I will also need your username, email, and order id.
Username: jb164109 Email Address: jb164109@email.com Order ID: 6694266598
Okay I verified your order, let me just update the address.

Your order has been updates. Is there anything else I can do for you today?
no that is all
Have a good day!