Hi, how can I help you?
i would like to check the status of my order because there seems to be an extra fee added for no reason
Ok I can help with that
ok
So you made an order and there is an extra fee on it?
yes
Ok, can I get your full name or Account ID please
Norman Bouchard. account id is YBYQ9QFNHA
Do you know what the fee is for?
no that is why I am contacting you to find out what happened
Ok, great Can I have your Order ID also?
4265857378
One moment while I check our side for the error
ok
Ok, it looks like we made an error so I can remove that fee for you
ok thank you
Your welcome How much were you overcharged for?
that is all. thank you. sorry but i was charged $5 more
Okay you have been refunded the $5
thank you
Your welcome. Can I do anything else for you today?
that is all
Have a great day