Hello! Thank you for shopping with AcmeBrands. How may I assist you?
I have an extra fee for no reason on my order My name is Norman Bouchard
I'm so sorry for the inconvenience, Norman! One moment, please.

Norman, how were you made aware of the extra fee?
I saw it in an email
To continue assisting you, may I please get your Account ID and Order ID?
Account ID: DLABWCR5FU Order ID: 9514600847 And I'm a silver member if that makes a difference
I'm so sorry Norman, it does appear that the company has made an error on your order and charged you an extra fee.
I thought it was strange
Norman, may I ask the amount that you were charged?
50 bucks
I have credited $50 back to your account.
Thanks so much
Is there anything more I may help you with today?
That's it
Thank you so much for contacting AcmeBrands customer service. Goodbye!