good afternoon, how can I help you?
hi, i cannot get into my account because i lost my password
oh I see, not problem would you give me your full name or account ID
David Williams account id is 346677298
additional to this would you give me the  username
dwilliams961
ok i'm going to generate a new password for your user. but before doing it could you give me your pin number for security measures
Pin Number: 489960
ibjh5mc1gp here you go all set
oh ok perfect thank you
a pleasure to help you have a nice day