Thank you for shopping with AcmeBrands! How may I help you?
Hi. I want to reschedule my delivery time I want to move the shipping to next week delivery
Okay. What is your full name so I can pull up your account?
Joyce Wu
In order to further verify your identy, may I also have your account ID and order ID?
Acct ID : ECFRN8PAGD Order ID: 2248858770
Thanks! Do you know what the shipping status of your order is?
In Transit.... Right?
If that's what you have, I'm sure it's right. Unfortunately, I can't delay the shipment since it's already on a truck, but there may be something else I can do. What is your membership level?
I'm a GOLD member
Awesome! Since you are a gold member, I will credit your account for the shipping fee. Is there anything else I can help you with today?
Thanks That will be all
Okay. Have a wonderful day!