Hello, how can I help you today?
I would like to know the state of my refund I just want to double check the status
Glad to help. May I have your full name please?
Joseph Banter
thanks Joseph. To validate your purchase, can I have your username, email address and order id please?
josephb1  josephb1@email.com 7032690209
Perfect. The refund is in progress according to the system.
Okay, thank you
Great, is there anything else that I can help you with?
That is everything
Have a nice day!