Hello, thank you for contacting us today. How can I help you?
I can't access my account because I lost my phone with the 2 factor authentication on it I needed to see my shopping history
Oh my, I'm sorry to hear that let's try to get that 2 factor Authentication reset for you.
Thanks
First can I have your Full name?
Chloe Zhang
Thank you Chloe, could you provide me with your Email address?
Email Address: chloezhang213@email.com
Alright Chloe, I just sent an email to your account that should have a link to get the authentication reset.
O.k. thank you so much.
I'm also going to go ahead and send you a link to our guide for best practices with the current security system.

Was there anything else I could help you with today?
O.k. I'll be on the look out for it.  That's all I needed.
Thank you for shopping with us, have a great day!