how may i be of service today?
Hello so it looks like i got charged twice for my premium subscription
if i understand correctly, you are asking about a mystery fee on your order?
Yes, it is for the premium subscription fee.  it appears twice on the invoice
i see i can help with tthat today may i first have your full name to pull up your account?
Norman Bouchard
thank you, one moment please may i also have your account id and order id?
Account ID: 41FP8HQQTD Order ID: 0573943170
and how were you alerted of this double charge on your subscription
I checked my account and it showed up twice i looked at the statement
i see, and what is your subscription level?
silver
ok now what is the amount you are normally charged for a subscription, and what was the amount your statement says you were charged
94.00 and it shows up twice 94.00
at this time i can only offer a refund of $10 the amount. i greatly apologize for this inconvienence. i can refund you $10 now, but you will have to contact your bank about the full error
ok, I will go ahead and do that
would you also like me to refund the $10 now?
yes please
is there anything else i can assist you with today?
nope, that is it, thanks
i wish you the best