Hello, how can i help you
I got charged twice for my subscription.
I will be happy to help you with that. Can i get a name please.
Joyce Wu
I found your account, Joyce. Can I get your account id and order  id now.
account id is  CY9N7FIRX1 and order is 3371277238
I verified your identity. Now can i get your membership level.
Bronze
I will check with the system to see if this error is valid

Okay, it says this error is valid. How much were you billed for the second time?
60 dollars
Then I will give you a refund for 60.
ok
Okay, I have sent the refund to you do you need anything else?
Thanks. That's all.
have a great day.