Hello. How can I help you today?
Hi I have a question about my account.
Sure. What is it?
I wanted to check about the status of a refund. It's been over a month and I still don't see it in my account
Oh So you are still waiting for a refund? May I have your name?
yes Chloe Zhang
Sorry to hear that Chloe. Lets see if I can find out happened.
ok thanks
Can I get your username, email, and order id?
czhang83 czhang83@email.com 7628595756
Are these missing credits?
Yes I returned the item but I still don't see a refund This was over a month ago
One moment please