Hello, how can I help you today?
I can't remember my password
That's okay, I think we can fix that.
Okay great.
Could I get your name or account ID?
Sure, my name is Joyce Wu
Do you have your username?
I don't
Could I have your ZIP code and email address please.
My zip code is 45955 but I don't remember the email used
Can I have your phone number?
(379) 874-0484
Thank you.

I'm going to set a new username for you, it's jwu1
okay
I can't get old passwords but I'll make you a new one.
Sounds good
Could I get your PIN number or the answer to your security question please?
91242 is my pin
Your new password is: zm1wk7sql4d
Thank you
Can I help with anything else?
That's all
Have a great day.