Hi! This is Acme customer support. How may I help you today?
Hi! It has been 9 days and I still haven't recieived my package.  Can you check my shipping status
I sure can. Can I start by getting your full name?
Sanya Afzal
Thanks Ms. Afzal, one moment while I bring up your account.

I just need a little information to bring up the order. Can I get your username, email address and order ID?
safzal66@email.com safzal66 8604119528
Perfect, thanks. And can I confirm that your order is 9 days late?
yes
got it.

Would it be acceptable for you if I just shipped you an entire new order?
Yes that is fine
Great, I'll just need your address and I'll get the ball rolling on that.
2815 1st Ave  Raleigh, WA 20686
What was the brand and item that you were missing?
Michael_Kors
Was that a Michael Kors hat or was it another product?
jacket
okay.

Your jacket is on the way!
thank you
Is there anything else you'd like help with today?
no thank you
Have a great weekend and we appreciate you shopping at Acme.