Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi. It looks like my subscription was removed from my account, but I want to keep it. This email says it was removed for some reason?
I'll be glad to help you with that. May I get your full name, please?
Norman Bouchard
I'm so sorry for the inconvenience, Norman. Let me check the system and get an answer for you.

Norman, I sincerely apologize. It looks like that may have been a scam email. If you check the email header, it likely did not come from AcmeCorp's marketing team.
Oh. So I'm still a Bronze member?
Yes! Your membership is still active and you don't need to do anything further. I apologize again for the inconvenience. Is there anything more I may help you with today?
No that's it, thank you.
Thank you so much for contacting AcmeBrands customer service. Goodbye!