Hello! Thank you for choosing AcmeBrands. How may I assist you?
I have a question about my account I just got an email saying that I was charged for a premium subscription service but I never ordered it Can you remove it from my account and refund me the amount charged to my card>
I'm so sorry about that! May I get your full name, please?
Chloe Zhang
Thank you Chloe, and I do apologize for the inconvenience. May I ask, how were you informed about this issue?
email
Let me check the system to get to the bottom of this for you.

Thank you for your patience, Chloe. I have removed the extra service that was erroneously added to your account.
great thanks
May I offer you a $40 refund for your inconvenience?
yes that's fine
Your refund has been processed. Is there anything more I may help you with today?
that's it thanks for your help
Thank you so much for contacting AcmeBrands customer service. Goodbye!