Hi, there.  How may I help you?
I have some questions about the status of my subscription
Okay, I can help you.
I want to find out how much is due because i want to keep the subscription
May I have your name please?
i want to pay the remaining balance to activate it
Sure, we can do that. May I have your name?
Norman Bouchard
Can I have your Account ID & Order ID?
Account ID: IM80CPLPSL Order ID: 9303672549
Do you know the amount that you need to pay?
I dont
I can check for you.

Okay, the amount is $99.
Okay
Do you want to use the credit card we have on file?
yeah
Is there anything else I can help you with today?
No. That will be all
Have a great day!