Hi, there!  How can I help you today?
yes, i would like ti add an item on my order
I can help you with that.  Has your item already shipped?
no it hasn't
May I please have your full name or Account ID?
Yes its Albert Sanders and my account id is LUTKB1WLB6
Thank you.  Let me pull up your account.

May I please have your Order ID?
3194667078
I'm verifying your identity.
ok
Do have the shipping status of your order?
saying in transit
Are you either a Gold or Silver member?
gold
Since you are a Gold member and the item is "In Transit," I am going to ship out your new item ASAP with no shipping fee.
okay thank you so much. The item i want to add is the guess boots
Okay, I will create an order for Guess boots.
thank you so much for your help
All finished!  Is there anything else I can help you with today?
that will be all
Wonderful!  Have a wonderful day.