Hi! How can I help you today?
Hi, I recently placed an order for two items, but I didn't mean to actually order the second one. I was thinking about it, but I don't really want it.
ok, so you want to cancel one of the items?
yes please
sure, I can help you with that, may I have your name please?
Rodriguez Domingo
thank you, can I have your account ID and order ID please
sure, my Account ID is A8K64GEUXR and my order ID is 1580061525
thank you

Can you tell me the shipping status please?
The order statement says "In Transit"
OK, great, I'm going to ask that you wait until you receive the order and then call us back at customer service to start the return process.
OK, so I can't return the item until it's delivered, right?
Is there anything else I can help you with? that is correct
OK, that is everything then. Thanks for your help!
you're welcome, stay healthy out there!