Thank you for contacting Acme.  How may I help you today?
HI there I have an issue with my order The thing I want is out of stock Can you help me buy it
Okay, I can help with that
Great thanks!
Before we begin, I'll just need to bring up your account.  May I ask your full name or your account id?
Chloe Zhang chloez16 I wanted to buy a shirt It's $89 and it's by Tommy Hilfiger
Okay, I can let our purchasing department know that you are looking for the item.  Hopefully they can do a better job next time
Can you ship to me? I really want to buy the shirt I have a conference coming up where I want to wear it
Yes, I can place a back order into our system, and that way it will ship to you automatically as soon as we have it available Unfortunately, I can't say exactly when that would be
Do you have any idea Like is it 1 week? Or a month? My conference is in two months
I don't know exactly when it would be available, but it has usually been a matter of a week or two in the past.
Okay great Then it should get to me in time Please place an order for me
It's not 100% certainty, but it's extremely likely that you would get it on time Of course If you would like me to use the credit card that you have on file, I can set that order up for you right now
Yes, that's fine
Okay, that's all taken care of.  It should now ship to you as soon as we get it in stock
Great thanks so much That's all I needed So thanks for your help
You're welcome. Have a great day