Hello! What can I help you with today? Hey, are you there?
hi i need to upgrade my shipping to the overnight option.
Okay. I can help you with that. Can I get your full name and Account ID please?
my name is Sanya Afzal and my account number is MEMIV2ZA48
great and can you please provide the order id as well?
Order ID: 1878541633
Awesome. What is the current status of the order?
The current status is order received. Please ship these early my daughter needs them for her ski trip tomorrow
Okay. I understand that sounds like a very important event. What is your current membership level?
Gold member. I would like gold level treatment please.
Gold level treatment it is.

Your order has been updated for delivery tomorrow.
Thank you so much! You are amazing!
the fee has also been waived Is there anything else I can help you with today?
Wow this is so awesome I'm going to tell all my friends how great you guys are that is all I needed.
Glad to hear it. Have a great day and enjoy your ski trip with your daughter!