Hello, thank you for contacting us today. How can I help you?
I think a subscription was added to my account which I do not want.
I'm sorry to hear that and i'll be happy to look into it for you. It looks like a service that you didn't request was added to your account correct?
Yes,  a premium thing
Alright, can I please have your Full name or account ID please? just to pull up your account.
Rodriguez Domingo
Thank you Rodriguez. How did you hear about the service being added?
My wife told me about it and that it may be costing $40.
Okay, let me check my system to see what happened.
ok
Alright thank you, it looks like it was indeed added so I can go ahead and get that removed for you.
Great, thank you.
I'll go ahead and start a refund for the 40$
Super!
Alright, everything should be set. Was there anything else I could help you with today?
That's all. Thank you very much for your help.
Not a problem. Thank you for shopping with AcmeBrand. Have a great day!