Hi! How can I help you today?
Hello, I would like to check on my order status as the cost of shipping was much higher than expected
No problem, one moment. What is your full name or account ID?
Joyce Wu
In order to validate your purchase, I need your username, email address, and order ID.
jw460458,  jw460458@email.com, 9440246489
Great, what is the shipping status?
Out for delivery
The best I can do is give you a refund for the shipping since it is out for delivery.
I would just like to see if I can cancel the order and get a refund
I have refunded the shipping, but you want to cancel the order?
yes please
What is your membership level?
gold
Great, I can refund the order immediately but once its delivered you can send it to us.
Thanks
How much was it?
$133
I have refunded the order. Is there anything else I can do for you today?
Thank you fof your time, that is all
Great, thank you for contacting AcmeCorp and have a good day!