Hello, how may I help you today?
Hi, my name's Chloe Zhang.  I have a premium subscription there, but I just received an email saying that the subscription was removed Is that right?  I really didn't want that to be removed
I see, let's see what we can figure out here.

May I have your Account ID and Order ID?
I'm afraid I don't have that information.  I was a guest member there It was an email that I received that told me about the service being removed.  I just wanted to check if that was correct
Very well, let me see what I can figure out for you.

Checking your status, it indicates that you are currently active and do not have a payment due. Due for the month, I should say. Your normal fee of $10 will be due next month as usual
Oh, i see.  So that email must have been a mistake, then. Okay, as long as my subscription is still active, I'll keep up my payments
Yes, either a mistake or a phishing email.  From looking at your account, you are still active and do not have a payment due.
Okay, that's good to hear.  Thanks for your help
You are very welcome, thank you for your patronage.  Is there anything else I can help you with today?
No, that was all.  Thanks again
You have a wonderful rest of your day!