Thank you for shopping with AcmeBrands! How may I help you?
I signed up for the premium subscription service, but I was charged twice.
Okay, let's see what we can find out. May I have your full name?
My name is Joyce Wu
Thanks! Now may I have your account ID and order ID?
My account ID is Q82UG09T97 and the Order ID is 3488625637
What membership level do you belong to?
I have a Gold membership
Great news! How much were you billed compared to what you were supposed to be? Are you still there?