AcmeBrands, how may I help you?
Yes.    My shipping fees are much higher than I expected.    I'm on a tight budget so I'd like  to get them verified.
Ok Let me help you with that.
Are you there?
Would you like to change the delivery time or just checking the cost?
I want to get the delivery cost reduced.
Ok Could I have your full name or account id?
MY name is Chole Zhang.
Could I have your username, email address and order id to validate your purchase?
User name is chloez71 .   Email is chloez71@email.com   Order ID is 7397132390
Thank you What is the status of your delivery?
When I log into my account I see a status of "Order Received"
I have waived your shipping fee Can I help you with anything else?
No thank you.   Just glad the fee is being waved so I can start saving for a purse.
Have a good day.