Hi! Thanks for contacting Acme support. How can I help you today?
I'm trying to check my account but I lost the phone that I had used for two-factor authentication.
No problem, I'll try to get you fixed up right away. I'll just need your Full name to start.
Crystal Minh
One moment, Crystal. Can I also get your email address so I can send you the reset code?
Sure, it's ccminh@email.com
OK, I'm going to send the rest code to that address for you.
Ok, that works
I'm also going to forward you some info about protecting your account. Better to be safe than sorry.
Okay, thank you so much!
No problem, is there anything else I can help with today?
No that's all I needed today thanks!
Have a great day and thanks for shopping with Acme!