Welcome to AcmeBrands. How may I help you?
Good day I am checking on a shipping issue I am being charged a pretty high amount Can someone look into that?
Ok. Let me see if I can help. One moment. What is your full name or account ID?
My name is Alessandro Phoenix and my account id is AFEQXLXZUI
Thanks. I have pulled up your account, Alessandro. What is your username, email address, and order ID?
alessandrophoenix362, alessandrophoenix362@email.com, and 9396456204
Thanks, I have validated your purchase. What is the shipping status?
Okay, so what is up with my shipping fee? It's out for delivery now
I have refunded you a portion of the shipping charges. Hope this helps.
Okay thanks - yes it helps
Great! Anything else I can help with?
That is it for today Thanks!
You're welcome. Have a great day!