Welcome to AcmeBrands. How may I help?
Hi I have a question about my account I currently am signed up for your premium subscription. I think it's expiriing soon but I'm not sure. Can you check for me?
Sure. One moment. Did you want to know the due date or if a payment went through?
due date and if it is due soon whether you can help me with renewing it
OK. May I have your full name and account ID
David Williams B5Y5ZFL62X
Thanks. I have pulled up your account. I now need the order ID
0062262729
Thanks. I have verified that information.

Your subscription is active, and $14 is due in three days.
ok can you pay that for me with the card on file? I'm glad it didn't expire yet
Please use the above link to check it in the future. I can definitely help you pay it now. One moment.

Okay. I have applied the amount and you are all set. Anything else i can help with?