Hi! How may I help?
I have received detective jacket. It has a stain on the sleeve
Let's fix that for you, may I have your full name, username, email and Order ID to verify?
I wanted this jacket for my son for his birthday Rodriguez Domingo  rdomingo479  rdomingo479@email.com
Do you have an Order ID?
4598350392
Do you have a membership status?
Guest
When did you purchase the jacket?
02-23-2020
Do you have a recipt?
yes
Great! How would you like to return it, by shipping label?
yes please can you send one to my email
Sure, may I have your address for it?
rdomingo479@email.com
I meant your home address, sorry.
2801 Primrose Ave  Newark, MI 53441
Would you like to send it by mail back?
yes please
It will be sent to your email, anything else today?
Can I have a discount or upgraded shipping since It was defective I need this soon for my sons birthday in 10 days
Return shipping cannot be upgraded, but I can give you a promo code for the next order.

GR5NZ
thank you. that's all
Have a great day!