Hello. How may I help you today?
I want to check on the shipping status of my order.  It's been 9 days and I haven't received it yet
Sure.May I have your name please?
Alessandro Phoenix
Thank you. Just one moment please. Can I have your username, email, and order ID also?
aphoenix814 aphoenix814@email.com Order ID: 9436026346
And it has been 9 days correct?
Correct
Im going to reship this order to you. It should only take 7 days. Can I have your address?
3705 Lincoln Ave, San Lima NY 25171
Can you confirm the item you ordered?
The Guess jacket and the Calvin Klein jacket
Ok I went ahead and resent this package to you. Looks like it got lost.
Thank you, much appreciated
Anything else I can help you with?
Nope that is all
Great. Have a nice day.