Hello, how can I help you today?
yes i'm trying to access my shopping history buy can't access my account because i no longer have my phone that does the two factor authentication
That's not a problem, I can help you get your  Two Factor. Can I get your full name or Account ID?
Joseph Banter and ADF456GH
Thanks Joseph. I'll need your email to send you the code.
Sure its jb602209@email.com
I'm going to send the code to your email. I'm also going to send you a link  about the best security practices.
ok thank you
You should be all set Joseph. Is there anything else I can help you with today?
that will be all
Thanks Joseph, have a great day!