Hello, how may I help you?
I forgot my password and I need to check on an order
Okay I can help you with that, could I have your full name, please?
Albert Sanders
Hi, Albert, do you know your username?
I don't remember I have my security answer and I can give you my phone number
Could you provide to me your Zip Code, Phone Number, and Email address. I only need two of the three.
Phone Number: (305) 399-8044 44435
Thank you, I've verified your identity and your Username is: asanders1
OH yeah, I forgot about that
Okay, I can generate a new password for you, but I will need that PIN number.
6789
Thank you, sir. Your new password is 79zbr3z13fb . Be sure to make a new one that's more memorable when you log on. Is there anything else I can do for you?
O.k. great.  No that's all thank you.
Have a good day!