hi
Hello! How can I help you today?
can I use my promo?
Let me check for you. Is it not working for you? When did you get it?
it was sent to me a week ago in email
Typically promo codes are only good for 7 days. But I'll double check. Can I get your full name or account ID please
Name: Joseph Banter
Thank you Joseph.

What is your membership level?
Silver
Ok. I can issue you a new promo code.

It is 5CXUU And it is for 20% off your next purchase. Is there anything else I can help you with today?
no, that is all, thank you
I hope you have a great day!