Hello! Thank you for reaching out to us today. How can I help you?
I need to cancel my order.  I've recently lost my job.
I'm sorry to hear that. Let me look into cancelling that for you. Can I get your name please?
Crystal Minh
Thank you, Crystal. Can you tell me what the order status is please?
It says "order received"
Perfect. Next can I get your username, email address, and the order ID?
Username: cm363754 Email Address: cm363754@email.com Order ID: 5994372876
Thank you for all of that. I just want to verify that you want to cancel the order correct?
Yes, cancel the entire order.
Alright I have cancelled that order for you. Is there anything else I can help you with today?
Thanks for your help.  I believe that is all for now.
Thank you and have a great day!