Welcome to AcmeBrands, how may I help?
Yeah, so something weird is going on with your pricing. I looked at a jacket yesterday, but when I checked it again today the price was way higher It's supposed to be a gift, so I couldn't buy it yesterday as I had to get the person's size
OK. Let me help you with that. May I have your full name or account ID?
Sure, I'm Joseph Banter And my account ID is EJMKBECULR
OK Joseph. I have pulled up your account.

OK. I am recording the change for you.
So you can get me yesterday's price?
I just need your order ID
OK, let me find that piece of paper... OK it is 2408030204
OK. Your identity has been verified. Sometimes our prices change due to demand or vendor issues. Sorry that happened.
But I'm a silver memeber - I thought the whole point of signing up for membership was to get the better prices?!?
Thank you for your silver membership. As one of our valued members. I can help.

Please use promo code 5AHD3
That code will get me a discount price to match yesterday's?
Yes.
Great! Thank you for the code.
Is there anything else I can help you with?