Hello, how can I help you today?
Hi, I am trying to buy a jacket on the web site but every time I search the results are not what they should be
Are you not able to find the specific jacket you're looking for?
No I search for the jacket and it comes back with a pair of boots!
Okay, can you tell me the name of the item you're searching for?
Its a Michael Kors Jacket its $74
Okay, would you like me to make the purchase for you manually?
Could you put it in my shopping basket as I want some other things as well?
I'm sorry, I can't do that from my end I can notify our internal team about the issue, though
Ok please do that and I will try to buy it again tomorrow.
Okay, I'll do that and I'm sorry for the inconvenience.
Thats fine, thank you for your help
No problem, have a great day!