Hello! Thank you for choosing AcmeBrands. How may I assist you?
Hi I have a question about my account I just got my bill and I was charged twice for something I bought
I'm glad to help you with that. May I get your full name, please?
David Williams
May I please get your Account ID and Order ID, David?
LNRZRMJXBG order id is 1448069994 it's the michael kors jacket I was charged $89 twice but I only bought one
Great, thank you, David. I'm so sorry for the inconvenience. Your membership level?
gold
Thank you. So you were expecting a charge of $89 and it was actually in the total of?
$188
Thank you. As a Gold member, I am authorized to send you a refund of $99 for the overcharge. Will that work for you?
that's fine appreciate it
Is there anything more I may help you with today?
that's it thanks for your help
Thank you so much for contacting AcmeBrands customer service. Goodbye!