Thank you for contacting Acme Brands! How can I help you today?
Hello, I would like to return a Tommy Hilfiger jacket as the product has a stain on it
I'm so sorry that you got a jacket with a stain. I'd be happy to assist you with a return. Can I have your name or account ID?
Sanya Afzal
Thank you. Can you verify your username, email address and the order ID for the jacket?
sa456627, sa456627@email.com, 7782592643
And what is your membership level with us?
guest
Do you still have your receipt?
I do not
What date did you purchase the jacket?
2019-10-30
I'm sorry, but returns can only be made within 30 days of the purchase date. It has been much more than that.
Oh I see Ok well thank you
You're welcome. I'm sorry I couldn't be of more help. Is there anything else I can help you with?
That is all I needed
Okay. I hope you enjoy the rest of your day.