Hi, how can I help you?
Yes i would like to check the shipping cost because i feel like the shipping was to high
Okay, let me help you with that? Can I get your full name or account ID to pull up your account please?
Crystal Minh, my account id is YS6C8TEJFZ
Thanks. Can I please get your username, email, and order ID?
username is crystalm389 and email is crystalm389@email.com and order id. 2772310588
Thank you! Do you know the status of your delivery?
order received
Okay, I've waived the shipping fee for you.
thank you so much
Of course! Is there anything else I can help with?
that will be all
Thanks, have a great day!