Hello, how can I help you today?
I had a subscription removed for the shopping service and wanted to know why.
Okay, let me look into this. Can I have your full name?
Joseph Banter
And how did you find out about this issue?
My spouse told me
Okay, let me check the system to see what went wrong

Well looking at your account, you still seem to have your subscription. So someone along the way must have made a mistake.
Ok that is good.  I like this subscription and want to keep it.
That's good to hear. Is there anything else I can do for you today?
No that is everything thank you
Well then have a nice day!