Hi, there!  How may I help you?
HI.  My name is Albert Sanders.  I'm curious about the benefits of premium membership.  Can you tell me what they are?
Absolutely!  Have you shopped with us before?
No I have not.
We have three membership levels:  Gold, Silver, and Bronze.

All three levels are invited to our holiday extravaganza with open bar and free flights from anywhere in the US. Gold members get unlimited refunds and you will always receive the benefit of the doubt in transactions. Our Silver members save on shipping fees and promo codes and can have agents make purchases on your behalf.  They can also cancel orders at ant time. Bronze membes save on shipping fees and promo codes. Do any of these levels interest you?
Yes.  Thanks for the clarification.
Can I help you with anything else today?
That's it for today.
Wonderful!  Please feel free to reach out if you have any more questions.
ok thanks
Have a great day!