Hi, there.  How can I help you?
Hi! I wanted to know what status of my premium subscription shopping service You see I would like to keep the subscription and wanted to know if there is a balance on the account
Okay, I can help you with that.
Thank you
May I have your name?
Joyce Wu
May I have your Account ID and Order ID?
Account ID: EU3WIXW1C7 Order ID: 5845838487
I am going to pull up your subscription status.

Okay, your subscription is active and your bill of $20 is due today.
Can I pay now?
You sure can.
Thanks
I'm going to send you a link so that you can check your status yourself in the future.  Do you know your Username?
Am not sure
It's jwu1
Thank you Appreciate your help
You are very welcome.  Is there anything else you need today?
Thats all. Thank you
Have a great day!