Hi, how can I assist you today?
Hello, I need to check the status of my order as the delivery time is wrong and needs to be changed
Can I have your full name please?
Chloe Zhang
Thanks, can you be more specific about what you mean by the wrong delivery time?
I wanted it out for delivery for next weekend
Okay, were you informed about the delivery via email?
Yes
Can I have your account and order IDs please?
9AGNH3CQBM, 2144462945
Can I also have your username and email address?
9AGNH3CQBM is my account if id
Do you have your username? I will also need your email address to locate your purchase.
chloezhang4587@email.com chloezhang4587
Great, I found your order. Let me see what seems to have happened... Just a moment pleae.
ok
Did the email say you'd get the delivery earlier than this weekend?
Yes it did
Okay, thanks for that.

I just checked and it look like you are still set to receive your order this weekend. Does that help?
yes thank you
Great! Can I help with anything else?
that is all
Okay. Have a great day!