Hello, how can I help you today?
I would like to speak to you today about the shipping rate that you charged me on this order. I have been receiving orders from you for a long tim and I have never had to pay this much for shipping.Since I am a frequent customer I thought maybe there
I can certainly take a look for you. To pull up your information, I need your full name or account ID please.
Name is Chloe Zhang. Thank you.
No problem Miss Zhang. Alright, to pull up your order I need your username, the email associated with your order, and the order number please.
Username is: cz575934, Email: cz575934@email.com and order number: 1622569158
Finally, you should have gotten an email with the current shipping status. What did it say that the status currently is?
Delivered
Did you receive the item you ordered already?
Yes I have and I love it. My issue is with the shipping price.
Since you have been a long term customer, I will go ahead and refund the shipping cost to you Right, i just wanted to verify that it did not get lost
Thank you so much. I appreciate it and hope to do much business in the future. Have a great day.
I went ahead and refunded the 8 dollars to your account. You have a great day, and we hope to hear from you soon.