Hello, how may I help you today?
Hello, my name is Joyce Wu I'm trying to buy jeans for myself but my card keeps declining. It says it is invalid.
I am so sorry to hear that. Please give me a moment to look into that for you.
WHy is this happening?
Can you please go back to the checkout page and try entering your credit card information again?
YES Stll no luck
Can you please try logging out of your account and logging back in?
Ok let me try Ah it seems that has worked. I'm able to check out now Thanks so much
I am glad that we were able to resolve the issue. Thank you for your patience. You are welcome. Is there anything else I can help you with today?
Perfect. No that will be all!
Thank you. Have a great day!