How may i help you?
I am trying to log into my account and seem to have forgotten my password
ah, i see, i can assist in recovering your password today can i have your full name to pull up your account
Joyce Wu
and i will also need your username
joycew85
now to confirm your identity i need either your pin number
699676
or, the answer to your secret question which is, what is your mothers maiden name

thanks your new password is 7gczq4mqtf
Thank you!
is there anything else i can help with?
Nope that is all
have a good one!