hello, how may i help you
I have a question about an order I placed
what is your question?
I was ordering the Guess shirt but now it shows that it's out of stock I wanted to see if you could check on that
if i undertand properly, you are inquiring on the stock status of the Guess shirt?
yes
I can assis with that today may i have your full name or account id to pull up your account?
David Williams ID is dw669542
I will write a report to our internal purchasing team, to let them know they need to keep stock up with demand better
ok but does that mean you have it or you don't?
the item should return to stock soon i can back order the item for you if you wish, so when it is in stock it will ship to you straight away
oh ok then that sounds fine. do you have any idea how long it will take?
I do not know for certain at this time, however it will likely be within a week or so
ok I guess I'll wait then
would you like me to use the card on file for payment? oh, ok, that works as well, you may order it on your own when in stock if you wish whichever option you prefer let me know
put me on the waiting list then
would you like me to backorder purchase it now, so it ships immidiately
so when it arrives it'll get processed right away yes
ok, shall i use the card on file for payment so i can process the order?
yes go ahead
your backorder purchase is placed, and will ship the moment we recieve stock is there anything else i can assist with today?
that's it thanks again
have a good one!