Hello,
Hi, thanks for choosing AcmeBrands! What can I do for you?
I think I got a wrong email
Okay, in what way?
I ordered just one item, but it says two
Ah, okay. I'll check on that for you. Can I have your full name, please? I need to pull up your account.
My name is Rodriguez Domingo
Thank you. While I pull that up, can you please send me your account ID and order ID, so that I can verify your identity?
acc id is CENOWMTLYS and the order id is 6737740586
Thank you.

Let me take a look at what happened.
Sure
Good news! This was just a small technical error. The system has told me that, though you received an email that said you ordered 2, you did indeed only order 1. You will only be charged for one, and will only receive one. Is there anything else that I can help you with today?
That's great to know. I'm all set then
Great, have a nice day, and sorry for the inconvenience!