Hi, how can I help you?
I can't access my account
Okay, let me get you back in! Can I have your full name or account ID?
Crystal Minh
Do you know your username?
No, I lost my phone.
No problem. Can I have your zip code, phone number, and email address?
64681 (984) 111-6566 CrystalMinh@aol.com
Thanks! Your new username is cminh1.
Ok, thanks. But I can't do 2 factor authentication
We can fix that, I'll just have to send a code to your email.
Ok, thanks. Is that it?
I'll send you a link to our security best practices just for your information, but that should be all!
Ok, thanks.
Thank you! Have a great day.