Thank you for contacting Acme Brands! How can I help you today?
yes i would like to check the status of my account because it looks like i was charged and extra fee
Okay, I'd be happy to look at that for you. Could you provide me with your name or account ID?
Rodriguez Domingo and account id is  MOSMEIFF19
Thank you. I've pulled up your account. Was the fee applied to your account or a recent order?
my order
What is the order ID?
3803743187
Thank you.

What is your membership level with us?
gold
Since you're one of our loyal Gold members, I'd be happy to remove the fee from your order. I do apologize for receiving the fee. How much was the fee?
$94
I've removed the $94 fee from your order. Is there anything else I can help you with?
yes, thank you that will be all
You're welcome! Have a great day!