hello, Thank you for contacting AcmeBrand. How can I help you?
Hi, my name's Albert Sanders, I need to check up on something
Sure thing Albert, what did you need to check on?
I don't have an account, I've been using your site as a guest, but I just heard on the news about premium subscriptions being added to people's accounts I need to check to make sure that I'm not being charged for this, because I never signed up for it
Hmm, sure thing let me look into this for you.

Alright Albert. I have some information available that may be able to help.
okay
Firstly premium memberships cant be purchesed. You are automatically enrolled into the service based on your past purchases.
I see
This also means there is no fee for this. If you would like I can let you know the amounts you need to spend for each tier.
Oh, well, that sounds like good news I don't think I use this site often enough to qualify, but what is the lowest level?
The lowest level would put qualify you for the Bronze tier. This requires $500 worth of purchases over the last year.
yes, I wouldn't come close to that, even in a good year, but thanks for your help
Not a problem, did you have any other questions or concerns I can address?
I just heard some troubling news, and I wanted to make sure that there wasn't any 'Service Added', but it seems like I had nothing to worry about Thanks very much for your help
I see. We can double check to see if there may have been a service added if you would like.
Yes, if you have a second, it can't hurt to double-check
Sure thing, how did you hear about the additional service?
it was on the news
I see let me pull up your guest account real fast.

I'll check our system to see what this might be about.

So it does look like the news was correct and a service was added to accounts.  I'll go ahead and remove that if you would like.
Yes, please.
Let me offer you a refund for the service as well. since it would have been billed to your account.
Ah, thank you.  I'm glad we caught that
I'm very sorry for the inconveniece and I'm very happy we were able to get things cleared up!
Me too!  Thank you very much for your help, you were excellent.
Did you need anything else today?
No, everything seems to be cleared up now.
Thank you for shopping with us Albert, have a wonderful day!