Thank you for contacting Acme.  How may I help you today?
I ordered a package but never recieved it so I'd like to check the shipping status.
Okay, I can help you with that
Great!
May I ask your full name before we begin?
My name is Chloe Zhang.
Thanks Ms Zhang, and did you receive any emails about your shipment? If not, I can go ahead and check on the package itself
No, I haven't and I've been waiting 5 days, Yes, please check.
Ah, I see In that case, may I ask your username, email address and Order ID?
My username is chloez78. My email address is  chloez78@email.com and my order ID is 4472533588.
Okay, I can see your account details now. It looks like your order is on its way It's been a little slow with the current situation, but everything looks good on our end It should arrive either today or tomorrow
That's great, I can't wait. Thank you!
You're welcome.  Is there anything else I can help you with today?
Nope, that's it, have a good day!
You too