Hi how can I help you today hi are you still there?
oh, sorry hi, I have an issue with order, can you let me know about the status?
sure, give me one second Can I have your account ID or full name please?
ok, David Williams
oh now I've pulled up your account what order issue do you want to check specifically?
i got an email that says i ordered two jackets but i only ordered one
oh so the quantity doesn't match?
correct! can you check if that's the case?
ok so to verify your order can I also have your order ID?
Order ID: 6533999881
oh and the account ID as well
ok, let me see ... here it is Account ID: NVRN4OSY8T
ok upon checking, this is an error on our side
ok ..
sorry for the mistake
can you fix it?
Do you know if it's shipped already?
not sure, what do i look for?
does it say whether the item is shipped? maybe in the email?