Hello. How may I assist you today?
Hello, i cannot connect my account because i lost my phone I use for two-factor authentication.
I am sorry to hear that. I can definitely help you there though. Can you provide me your full name or account ID first?
My name is Crystal Minh
Thank you Crystal. Do you have your email address also?
no i do not have my email address
Ok we can verify you another way. Do you have your PIN number? We also have a security question on file. What is your mothers maiden name?
i have my security answer which is Livingston
Thank you very much.

I am sending a reset link to the email that is on file. Also here a link about common online password precautions to follow.

Is there anything else I can help with?
no that will all thank you for everything
Great. Have a nice day.