Hi, how may I help you?
Hello!  I'm hoping you are able to help me.  I have a Silver membership and need a little more time to pay.  Can i get an extension?
I can help with that, one moment Can I have your full name or Account ID please?
Joseph Banter 5EF5179DR8 is my account ID if that helps
it does, thank you Can I also have your Order ID?
9970494894
Ok, it looks like you can get an extension! Let me set that up for you now
That's great news! I just needed a little more time, you guys are the best
We appreciate you as a loyal customer Ok, you now have an extension Can I help with anything else today?
You just made my day, thank you so much!  That's all I needed for now
you're welcome1 have a great day