Thank you for contacting Acme Brands! How can I assist you today?
Hi! I managed to lose my phone and I can't access my account because of the two factor authentication
I'm sorry to hear you've lost your phone, but I'll be able to help you get back into your account. Can you provide me with your name or account ID?
Norman Bouchard
I've pulled up your account, Norman. I'll need to send you an email with a reset code to use to access your account. What is your email address?
I do not remember it.  Sorry it was in my phone
No problem. Do you have the PIN number to your account?
No. I know my security question answer.  I hope that works It is ahmed
Yes, thank you. I'll send the reset code email to your email on file with us.
Thank you so much!
I'll also be sending you a link about security practices because we do recommend that you always use the best practices to protect your account.

You're welcome. Is there anything else I can help you with?
Ok, thank you No thank you
Great, enjoy the rest of your day!