how may i help you oops sorry
HI
i want to check the status of my account a subscription was added even though i don't want it
Ok Can you tell me your name or your account ID?
Chloe Zhang
How did you find out this happened?
i heard some news from you about it email are you there?
Yes, I'm here

Ok, the extra service has been removed
ok thanks
Of course Is there anything else I can do for you today?
no
Ok, I'll end this chat now