Hello. How may I help you today?
hello, i forgot my password
Sure. May I have your name please?
Joyce Wu
May I also have your username?
i don't have that i'm actually looking for a status on my order
One moment please. Can I have the Zip, phone number, and email address for the account?
58634 (780) 792-0182 I don't know the email address
Ok your username is jwu1 Now lets get your password.

Do you know your PIN? Or security answer?
167608
Thank you Joyce. Your reset password will be fg8pxkxlbtg Anything else I can help you with?
no, thanks
Great. Have a nice day.