Hello, how can I help you today?
I wanted to check on an order I'm waiting for.
Happy to help, may I have your full name please?
Norman Bouchard
thanks Norman, what particular issue you would like to check for?
I was expecting my boots to show up tomorrow. But now I got an email saying they will arrive next week.
got it. May I have your account id and order id please?
Order ID: 3472555556 Account ID: FDHVUX5AOI
Your identity has been verified. Next I need your username and email address to validate your purchase, please.
My username isnb836188 My email address is Nb836188@email.com
great, your purchase is validated.

the system confirmed that your delivery date  is correct and the email is incorrect. Just ignore the email.
Oh good! I was worried they would arrive too late.
No worries, is there anything else that I can help you with?
Nope. That was it. Thanks
Have a nice day!