Hello! Thank you for shopping with AcmeBrands. How may I assist you?
I got a promo code 8 days ago, but when I try to use it, it says it's invalid.
I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please?
My name is Sanya Afzal.
Thank you, Sanya. You mentioned that the promo code is 8 days old; unfortunately our promo codes are valid only for 7 days. Let me double-check the code for you though, just in case.
Thank you. The code is 2937JH
Sadly that promo code is invalid at this time. May I ask for your membership level?
I'm a bronze level member.
Perfect! Because you're a valued customer, I'll be glad to issue a new promo code for you.
Thank you so much!!
Your new code is "IDKL6" and it's valid for 20% off your next purchase. Is there anything more I may help you with today?
Awesome, thank you!! And no, that was all!
You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye!