Welcome to AcmeBrands. How may I help?
The Guess boots that were just delivered look like they have been used. There is a big stain on one of the boots. I'd like to return them.
OK. I can help. Sorry about that. What is your full name or account ID?
Joseph Banter
Thanks Joseph, I have pulled up your account. I will now need your username, email address, and order ID
Username: josephbanter025 Email Address: josephbanter025@email.com Order ID: 4082613054
Thanks. I have validated your purchase. What is your member level?
Silver
Thanks for being a valued silver member. Do you have the receipt?
Yeah, in my email. Do you need something from it?
OK. Nothing is needed from that.  Let me start the process.

What is your full address so I can send a shipping label?
3402 2nd Ave  Jacksonville, CA 12922
How would you like to process the return: Mail, In Store, or drop off?
I'll mail it back.
OK Joseph, I have updated the order with your request. Anything else I can help with?
No, that was it.
Have a great day!