Hello, thank you for contacting us today. How may I help you?
Hi! I am expecting a refund of $100 and I would like to add an item to my existing refund
Alright, I should be able to help with that. And thank you for providing the initial refund amount
I would like to return the Calvin Klein shirt I bought fro  $89 and add it to the existing refund
Great, that information will be very helpful in a moment.
Thank you
Can I please have your Full name or account ID?
Chloe Zhang
Thank you Chloe, I was able to pull up your account. Could you also provide me with your Username, Email address and the order ID so I can validate the purchase?
Username: chloezhang040  chloezhang040@email.com Order ID: 2894240631
Great! thank you so much. Alright the additional refund was for a Calvin Klein shirt at 89$ correct?
yes please
Alright let me go ahead and process that refund.

And you're all set. Was there anything else I could help you with?
I appreciate your help. Thank you so much
No problem Chloe. Thank you for shopping with us. Have a great day!