Hello, how may I help you today?
I need to return the Calvin Klein jacket I bought, it's the wrong size.
I would be glad to help you with your return. Can you please provide me with your full name, username, email address, and order ID?
Joyce Wu jw498951 6498754371
May I have your email address too please?
jw498951@email.com
Thank you. Can you please tell me your membership level and the date you purchased the jacket?
I'm a gold member. I bought the jacket 2019-12-09
Your order is eligible for return. Can you please tell me your full address so that I can create a return shipping label for you?
Yes sure it's 8415 Brushwick Dr  San Mateo, TX 50631
Would you like to return your order by mail, in store, or at a drop off center?
I think by mail please
Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today?
Will do. When will I get the refund?
You will receive your refund when your return package is accepted by the shipping courier.
Great thanks
We do not inspect the product before issuing refunds, for Gold members. Is there anything else I can help you with today?
thats everything!
Thank you. Have a great day!