Hi, how can I help you today?
Hey I feel like the shipping was too high on my order.  Can you check on that for me?
sure, I'd be happy to look into that for you are you looking to cancel your order due to the high shipping cost?
I'd like to cancel the order and get a refund.
sure, can I have your name please?
Norman Bouchard
Thank you Mr Bouchard can I have your user name, email address and order ID please? Hello, Mr. Bouchard?
nbouchard919 Email Address: nbouchard919@email.com Order ID: 5406712662 Sorry, kids are home - crazy times
thanks so much, can you tell me the current shipping status? no problem, I totally understand! Crazy times indeed!
Shipping Status: In Transit
I can go ahead and cancel that order for you if you'd like?
Yes please
Ok, I have taken care of that for you, is there anything else I can help you with?
Thanks that's all.have a nice day!
you too, stay healthy!