Hello, thank you for reaching out to us today, what can I do to help?
Hi, i would like to move my shipping to next week delivery and avoid paying any shipping fee
Sure thing, I should be able to take care of that for you. Can I have your first and last name please?
My name is Chloe Zhang
Thank you Chloe, now we're changing the shipping address to avoid extra charges correct?
yes change is shipping to next week delivery
Alright great, Ill need to pull up the order and confirm the shipping status with you, Can I have your username, Email address and the order Id please?
Order ID: 9493184960
Do you have your Username and Email available as well?
no but i do have my account id which is ZDEGA6HPTP
I'll see if using the account ID en leu of an Email will work but I do still need to get your username. We can recover that pretty easily. Ill need your zip code and phone number in order to recover the user name, then we can get started on adjusting the shipping
Phone number is 838-561-7122 and zip coed 33783
Alright perfect, you Username is czhang1
okay, do you any other information along with the username?
That should be it for now. I was able to validate the purchase.
okay
Now can you tell me the status of the order?  If it is marked as received, in transit out for delivery or delivered?
shipping status is marked as in transit
thank you

Let's try to get that routed to the new address then. Can you provide me with that?
8202 Primrose Ave  Brighton, NY 33783
And what was the later date for shipping?
just for next week
Would 3/23/2020 be fine?
yes that will be fine
Alright and let's get a partial refund on the shipping cost. Would you liek that credited back to your card?
yes i would
Alright we/re all set. Is there anything else I can do to help you?
no that will be everything, thank you for all your help
Not a problem, Thanks for shopping with us, Have a great day!