Thank you for contacting Acme.  How may I help you today?
Hi there, I'm buying a jacket and I was wondering how much it would cost to stitch my name onto it?
Sure I can get that information for you
Thank you, I really appreciate that.
The price is based on how many characters are stitched.  The first 15 characters of text will cost 30 cents each after that the price decreases to 20 cents each for the next 15 characters, and then 10 cents each for any additional characters
Nice.  Okay thank you so much, that was my only question. :)
You're welcome, have a great day