hello, how may I help you today?
hi, I want to make sure my jeans are the right ones because I got a email saying otherwise
it sounds like you want to manage your order can I get you account id to start with?
Account ID: LZB1TPERFY
Now, just to double check, what would you like to know about your order?
i want to double check the jeans are the right ones the boots look ok to me
ok and what type of jeans did you expect?
i want michael kors jeans
in a size 32?
yup
ok, those are the ones we have on file let me check a bit more by getting your name, account id and order id
Name: Joseph Banter Order ID: 9623612568 i think i gave the account id already
oh yes, you are right

You have been verified Joseph! And i will need your username and email to validate purchase
Username: josephb6 josephb6@email.com
that worked as well

It looks like your suspicion might be right We originally had michael kors jeans in a size 32, but that was replaced by the same brand and size in a different color is that ok with you?
yea, not cool
so sorry about that, looks like we ran out of stock on the other item so this was replaced and an email was sent out
ok, can you change it back?
well yes, but we are still out of stock so it might arrive later
that's fine, i would really like to keep the darker blue color
ok, i can do that for you

ok, i have changed back to the exact original item it will arrive in about 2 weeks
wow, can't believe it went from 2 days to 2 weeks
we apologize for the inconvenience please let me know if there is anything we can do to help
well, i mean its not your fault the inventory is just broken
hmm, i will make a note of that for others
oh, that's great!
thanks, is there anything else i can help with?
no that's it, at least i know what happened
great, thanks for contacting AcmeBrands and have a wonderful day!