Hi,
Hi! What can I help you with today?
I cannot access my account, I lost my phone so I cant authenticate.
Oh, let me see if I can assist you with that.
Thank you
Can I have your full name and your account ID, if you have it, please?
My name is Joyce Wu do you mean my pin number?
I think your account ID is different from your PIN, but it is okay if you don't have it.
Sorry I dont
No worries at all. Can I also have your zip code, phone number, and/or email address, please?
zip code 45144 phone number 263 3387628
Got it, thanks! I was able to verify your account. Your username is just the first letter of your first name, your last name, and the number 1 So in your case, it is jwu1.
Ok, got that thanks.
No problem! Would you like help with any other details about your account?
No, youve been great. Thanks. Bye
No problem, thank you!