good afternoon, how can I help you?
Hi. I'm really unhappy. I just signed up with you guys for your subscription and I see I was charged twice. My bank account is overdrawn now!
Oh sorry that you have this problem, let's check the matter. would you give me your full name or account ID
My name is Sanya Afzal.
additional to this you would give me the order ID and account ID please
Account ID: ODCXSLE9XD Order ID: 9236936940
everything in order, you will indicate your level of membership to verify
I am a Silver member.
a question, have you currently paid that bill?
Yes I paid it and then saw it was paid a second time.
I understand, and how much was the additional amount charged?
It looks like $74 dollars.
alright, one moment

all set !
Oh thank you so much.
a pleasure to help you
That's all I needed today.
have a nice day