Hello! How may i help you today?
Hi there! I was hoping to return an item I purchased for my husband because it is the wrong size.
I see, i can help you initiate a return for a wrong size item, no problem! first, i need your full name to pull up the account
Hi there sorry for the delay My name is Alessandro Phoenix
thanks! now i will need the following to verify username, email, and order id
My user name is aphoenix542 My email address isaphoenix542@email.com And the order ID is 7870582043
thank you and what is your membership status
I have a bronze membership
and when was the purchase date?
I purchased the item on the 18th of September 2019
Ok, that is a bit farther out that our return policy covers however, if you have the reciept, or the original packaging, we can process the return do you have either?
Yes i have the receipt for the item
alright since we will send you a label to print, i need your full adress for the return and how would you like to return this? By mail, in store, or a local drop off point?
my address is 5065 2nd Ave  La Fayette, TX 363 and i would definitely prefer to return it by mail if possible
looks like part of that zip code is missing
Ah, I'm sorry im not sure what the other digits are i think it's 32
alright your return is processed. please send us the item with the label we sent you is there anything else i can help with?
no that's great thank you so much
have a nice a day!