Hello
Hello, how can I help you?
I am calling in to complain because the charge on your billing statement has not been reversed even though I have already completed the return.
Your refund has not came through yet?
Yes even though I have already completed the return
Okay, id be happy to help you with this. Can I get a name please
David Williams
Okay, I found you david.  Now I need to validate your order. Can I get your username, email and order id.
Username: dw590211 Email Address: dw590211@email.com Order ID: 5347433984
Thank you everything looks good. How long have you been waiting for refund?
Not sure
Do you think its been more than a week?
yes
Okay, I have processed the credit back onto your account. Do you need any other help?
Not for now but thank you
Have a great day.