Welcome to AcmeBrands. How may I help you?
Hi.  My name is Albert Sanders.  I'm writing because I would like to access my account, but I seem to have forgotten my username.  Can you assist me?
Sure, Albert. I can help you with that. One moment.

Thanks, I have pulled up your account. May I have your zip code and phone number now?
Sure.  My zip code is 98679.  My phone number is (396) 914-3778.
Thanks Albert. I was able to verify your identity. Your username will be the first initial followed by last name followed by 1 asanders1
Great.  Thanks for your help.
You're welcome, Albert. Anything else I can help with today?