Thank you for contacting Acme.  How may I help you today?
Hi!  I totally forgot to add an item to my last order.  Do you think you can help me add it in?
Sure I can help with that If there's still time, I can combine everything into one shipment, or if it's already left, I can set up a new order for you
That sounds amazing!  Thank you
May I gather some information first, so that I can take a look at your account?
Sure!
I'll need your full name, Account ID, the Order ID, and the current status of that original order
Chloe Zhang is my name Account ID: UT3HLYBYWZ Order ID is 3752758935 Shipping Status says Delivered
Okay, in that case, your original order is either waiting for you at your door, or it is very close as we speak.  But I can definitely start a new order for you for the leftover item May I ask, do you have a membership level with us?
oooohhh ok, thank you I do!  I'm a Silver member
Excellent, that allows me to waive the shipping charges on this item
oh excellent, that just made my day!
So looks like we're just about finished, I just need to ask which item you wished to purchase--both the brand and the item type (i.e. "Guess Jeans")
It was a Guess shirt for $94
Excellent, I'll send that right out.
Great, thank you!
and you're all set.  May I help with anything while we're here?
That is everything. Thank you for all of the help!
You're very welcome.  Have a great day