Hello, thank you for contacting AcmeCorp how may I help you?
I just got my jacket and it has a BIG stain on it...what happened? I'd like to return it please
Oh no, I apologize. Did you receive the item with a stain?
I did
And to verify you would like to return this item?
yes
I do apologize for this. May I have your full name or account id?
Joyce Wu this is terrible I wanted to wear it this weekend
Thank you Joyce, may I get your username, email, and order ID?
joycew42 joycew42@email.com and 6460246074
Thanks Joyce, may I have your membership level?
Silver
When did you purchase this item?
8 days ago it was on 10-11-2019
We can return the item, may I have your address since you will need to print out a shipping label?
9183 Lexington Ave San Mateo, TX 8261
Thank and how would you like to process the return, we have by mail, in store, or drop off center?
in store
Again I do apologize, is there anything else I can help you with today?
I guess not, I'm surprised that I'm not getting anything for all this trouble but it is what it is I guess...thanks
I can offer you a 20 percent promo discount on your next order, will that be ok?
that would be great, thank you
The promo code is 20PROMO. Is there anything else I can do?
nope, thanks and have a great day
Thank you for contacting AcmeCorp, you have a great day.