Hello, how can I help you
Hi, this is Joyce Wu.  I'm having some trouble with the website.
What problem are you having?
I've never seen this before, even as a regular customer, but now every time I try to search for an item, I get 0 results It's starting to get frustrating
Sounds like your search bar is not working. We can troubleshoot this. Please try to log out and log in again then try to search.
Okay, I'll try logging out. hmm, no I'm still not getting any results.  Is there something else I can try?
Okay, now try to clear your browser cookies.
Okay, let me see if I can get that. Okay, I've cleared cookies, and I'm searching for my item, and...success!
Great, im glad it worked. do you need anything else
Thank you it's working now.  Sorry about that, it looks like problem was entirely on my end.
It happens. I hope you have a great day@ ! *