Hello, thank you for contacting AcmeBrand. How may i help you?
Hi there, I have a pending refund. But I would like to add another item to be refunded.
Sure thing, lets see what I can do to help with that. Can I have you full name please?
Joyce Wu
Thank you Joyce, I was able ot pull up your account. And you wanted to add an item to your refund correct?
yes, thats correct
Alright, I'll need your Username, E-mail address and Order ID to validate the purchase please
joycew90 joycew90@email.com Order ID: 9423626854
Alright, everything looks good. What Item would you like to add to your refund?
Guess shirt $89.00
And one last question, how much was your original refund for?
$100.00
Okay. Let me get that added for you.

Okay Joyce, everything is set. Was there anything else I could help you with?
That is everything, thank you.
Not a problem. Thank you for shopping with us, Have a great day!