Welcome to AcmeBrands. How may I help you?
Hey, my name is Sanya Afzal. I need you to check my account ASAP. I heard on the news that you're removing subscriptions from people's accounts. I definitely want my account! Can you check and see what happened?
Ok. Let me see if I can help

I have pulled up your account
Cool, thanks
What did you need me to look into today?
I heard on the news that y'all are removing subscriptions from people's accounts. I want my subscription. Can you check and make sure it wasn't removed from my account? I'm a Bronze member.
You want to know if it is active?
I want you to check and make sure that my subscription wasn't removed.
May I have your account ID and order ID
I don't have either.
I can't verify anything then.
I'm just telling you what I know, man.
Ok. One moment.

Thanks. I have reinstated the service. Anything else?