Hello, how may I help you today?
Hi. I was going to check on an order but I can’t , I lost the phone associated with the two factor authentication
I am so sorry to hear that. I will do my best to resolve your issue.
Thanks
Can you please provide me with your full name and email address?
My name is Albert Sanders  and my addresses  is 9512 Woodshore St  Jacksonville, TX 33375
Do you have your email address?
I do not. I’m not sure which I used Does my pin of 10634 help?
No, problem. I have your email address saved on file. But before I can access that, I need to confirm your PIN number or the answer to your security question. Yes, thank you.
Oh good
I've sent a reset code to your email address. Please use the code to reset your two-factor authentication and log into your account. To help keep your account safe, please consider reading our guide on best practices for security. A link to this guide will also be sent to you.
O thanks, I’ll be sure to set it to my new phone!
I am glad that we were able to resolve your issue. Thank you for your patience. Is there anything else I can help you with today?
No thank, you have been wonderful
You are welcome. Thank you. Have a great day!