Hello, how can i help you today
Hi. I got charged twice for the premium subscription.
Sorry about that, could i get your full name account id and order ID please
Joyce Wu Order ID: 0931374497 Account ID: AF6NKACD59
Okay, and what is your membership level and how much were you charged
Silver $130
Okay looks like it was a mistake on our end so i will go ahead and refund you the amount.
Great! Thank you!
Is there anything else i can do for you?
That is all.
Okay have a good day