AcmeBrands, how may I help you?
Hi! I need to check the status of my shipment.  I received an email that said that the total cost was wrong
Let me help you with that.
Thank you
Could I have your full name or account id?
Joseph Banter Account ID: S713NZEX5A
Could I have your order id?
Order ID: 7387008162
Thank you Could I have your username, email address and to validate your order?
jbanter5 jbanter5@email.com 4986 2nd Ave  Baltimore, WA 54555
Thank you So the email said that the total cost is wrong, is that correct?
yes
Let me check the system.

The system says that it is the correct total cost, so the email is right. I can this once change the price for you.
Thank you
I have updated your order to change the price this once. Can I help you with anything else?
No thank you
Have a good day.