Thank you for contacting Acme.  How may I help you today?
Hi there I have bought an item but I got it at the wrong size
Okay, I can probably help you with that
I would like to return the item thanks
To get the details of your order, I will need your full name, username, email address, and order iD
Joyce Wu Username: jwu06071 jwu06071@email.com Order ID: 4788919125 anything else you need?
I'll just need to know your membership level, and to confirm, this is an order that you have already received, and it came in the wrong size?
Member Level: Guest yes I have received it Is the guess shirt that cost 69 dollars
Okay, so with your guest membership, as long as the order was placed within the last 30 days, or if you have your receipt, then we should be able to process the return
oh I see I have purchase it on November 15th 2019 I still have my receipt and the porduct is still in its original packaging
If you have a receipt, your local store may be able to help with a refund, but unfortunately, we can only accept returns from guest members that were placed in the last 30 days Very sorry about that
ok okay thanks for your help anyways
You're welcome.  Is there anything else I could help with while we're here?
no that'll be it thanks have a nice day
You're welcome, and you too