Hi How are you doing today my name is Joyce Wu
Hello, how can I help you?
and I would like to complain about a shirt. I really want to buy it buts its really expensive I saw it at another retailer for at least half the price Product: Shirt  Brand: Calvin_Klein  Amount: $99 its a simple shirt and it costs almost $100 that is outrageous
Let me help you with that. Can I get your full name or account ID?
Name: Joyce Wu Account ID: YEHD7CCKOP
You said you found this at a retailer for how much?
for $50
Thank you, can I also get your order ID?
yeah for sure Order ID: 2349256613
Thanks! Our pricing algorithms are dynamic and take into account a multitude of factors that end up determining the price of the item
Oh so there is no way of lowering that price?
Are you still there?
yeah Im here
Unfortunately, there is not much I can do.
I see I guess I will have to buy the shirt from the other retailer then unless you can give me a promo code or something
Let me check on that

Okay, because of your loyalty to our company, I can offer you a one-time price match to $50 for the item. Please use this code during the check out process. U1PSO
Thanks a lot those are great news I will buy the shirt now Yay!
Awesome! Anything else you needed?