Hello, Thank you for contacting us. How may I help you?
I just received the boots I bought but they have a stain. I would like to return them.
I'm so sorry to hear the boots arrived with a stain. Lets try to get that taken care of for you. Can I please have your full name?
Crystal Minh
Thank you Crystal. I was able to pull up your account. I'll need to validate the purchase as well. Could you provide me with your Username, Email and Order ID please?
cminh498@email.com username is cminh498 and the order ID is 1645224392
Great, everything looks good. Next could oyu tell me what your membership level is?
I'm a guest
Alright thank you. When was the purchase date?
Jan 27, 2020
Okay, and do you still have the receipt available?
I have the order information from my order statement
Most of our items also ship with a receipt included. Unfortunately the purchase is past the normal return period so without that I won't being to process the return. be able*
I did not realize I would need a receipt from an online purchase - but you should have a record of my order. And they were damaged when I recieved them
I understand and I'm very sorry for the incovenience. But again, with the item being outside of the period on our return policy I'll need the receipt in order to set up the return
Is there anyone higher up that could approve it? Or do I need to dispute the charge with my credit card company? I should not be charged $99 for stained boots
Sure thing, I'll go ahead and escalate this concern to management..

You'll receive a message from a manager shortly. I'm sorry I wasn't able to be of any help. Is there anything else I might be able to do before I transfer you to that chat?
No thanks, I understand you don't set policies so thank for putting me in touch with someone who can help
Not a problem. Thank you for shopping with us. Have a good day!