Hello. How can i help you today?
hello. I was given a  promo code but it keeps saying it's invalid when I try to use it on my order.
Oh no! I'm sorry to hear that. I'd be happy to look into it for you Can I get your full name?
sure, it's Sanya Afzal
Okay these codes typically only last 7 days. When was it issued?
i got it 5 days ago
Okay so then that can't be the issue.

What is your current membership level?
gold
Okay you are a valued member I am going to issue you a new code.

Here you go XDGL2
ok thank you, i'll try it
Is there anything else I can do for you today?
nope that is it thanks
All right. Well Thanks for reaching out and have a great day!