Hi, how can I help you?
Hello, I would like to check on a shipping issue as the cost of shipping ws too high
ok, I can help with that
Ok great
Can I have your full name or Account ID please?
Albert Sanders
What would you like to check about your shipping?
The price was way too high I would like to see if I can get the shipping fee waived
ok, great. I can help I just need to look up your order Can I have your email, username and Order ID?
as708370@email.com, as708370, 5595566613
thank you Do you know the Shipping Status?
Order received
that's good news. I should be able to waive your fee
Thanks so much
you're welcome

Okay, I've updated your account and the shipping fee is now waived! thank you for shopping with us
Great!
Can I help with anything else today?
That is all I needed
Have a great day!