Hello! Thank you for shopping with AcmeBrands. How may I assist you?
HI, I received two charges for my subscription and would like one reversed please.
I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please?
Joseph Banter
Thank you, Joseph. To continue assisting you, may I please get your Account ID and Order ID?
Account ID: U1YXC3JXPJ Order ID: 2002299503
Joseph, may I ask for your membership level, please?
Gold
Good news! You automatically qualify for a refund as our very valued customer. May I ask the dollar amount that should be refunded back to you for the overcharge?
$99
You're all set! A $99 refund has been credited back to your account.
Thank, appreciate it!
Is there anything more I may help you with today?
No, thanks again.
You're welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye!