Hi! How may I help you today?
Hi. I just looked at my bank account and apparently I got charged for an order I never made.
Oh no! Let me look into this for you. Can I have your name?
yeah, it's Crystal Minh.
Can I have your account id and order id
I don't know my account id but the order id seems to bbe 8456511711
Can I have your username and email instead
sure its cm014780
and your email address please
it's cm014780@email.com
What is your membership level?
it's bronze
I do see that we made an error.  I apologize for that.  I have credited your account Is there anything else I can help with today?
nope that is it thank you
Great! Enjoy the rest of your day