Hello and welcome to AcmeCorp.  How can I help you today?
Can you tell me the price for overnight shipping?  Is it even available?
Yes, I'll be happy to answer that for you.

If you're in the US, our Overnight Shipping is a weight-based rate.  It's $39.99 for items 5 pounds or less.
I am a gold member.  Can I get a discount on that?
$54.99 for 10 pounds or less, and $69.99 for everything else.  If you're in Hawaii or Alaska it's $10.00 higher.  We don't ship outside of the US. Do you want to upgrade to overnight shipping for your item? There is no upgrade fee for gold members.

Are you still there?
yes I'm still thinking about, so I don't want to upgrade at the moment.  Thanks
Okay then.  Is there anything else I can help you with?
No thank you.  Have a good day
Great, have a nice day too!