Hello, how may I help you?
Hi. I am a premium subscriber and I am wondering when my annual fee is due?
Let me help you with that.
Perfect. Thank you
So you just want to know when your annual fee for your subscription is due?
Yes
Could I have your full name or account id?
Yes. My name is David Williams Account ID is YR5BHR4FKH
Could I have your account id and order id to verify your identity?
YR5BHR4FKH
And your order id?
4745115166
Thank you

Do you want to know the amount or the due date?
Due date please
It was due yesterday. Can I help you with anything else?
No. That will be all. Thank you
Have a good day.