Thank you for contacting Acme.  How may I help you today?
Good evening.. It seems your website is extremely slow Is it doen?
We have had some trouble with the website today, but it seems to be pretty easy to fix May I ask that you log out of the site and then log back in.  That has been working for other users
I can try No.. it is still slow
I see.  Is it just our website that's running slowly, or are other sites currently moving slow for you?
It is just your website
Oh, shucks.  Is it running slow even with all of your other tabs and programs closed down (aside from this chat window)?  If so, I can let the IT team know, and then I can take down your order manually, if you'd like?
Ok. It is a CK shirt
Okay.  If you have your credit card number and expiration date handy, I can put this order in for you while we're here
and my credit card is 3467 7890 6654 7890 the date is 07/24
Okay, I'll go ahead and make that purchase for you.  May I have the package sent to the same address we have on file with this credit card?
Yes please
Okay, in that case, you're all set.
Thanks a lot Have a great day
Very sorry about the website problems, I hope we can get this figured out soon. You too, good bye