hi there, how can i help you?
Hi, I just made an order but there is an extra fee that I don't understand.
well that's not good. what is your name please?
Norman Bouchard
let's check on that order. CAn I have the account & Order ID please?
Account ID: YRNGBCG0DD Order ID: 5512729864
so sorry, the system says that is indeed our mistake are you a member?
Yes
what level of membership?
Bronze
oh i see. I am sorry, it seems there was a temporary price change I am unable to resolve this
What does that mean?
I am only authorized to make refunds to our Gold & Silver members
But you said the extra fee was your mistake.
yes the system did say that. I wish that I could help.
Okay, cancel the order.
do you have the shipping status?
Order Received
I can offer a refund. What is the amount?
$94
OK. That is taken care of. If the order does arrive, please call back to get a shipping label for returning it.
Okay
Is there anything else today?
No, that's all.
thanks for being our customer, sorry for the trouble have a good day