Thank you for contacting Acme.  How may I help you today?
Hello. I was looking to buy something off your site but your prices are a lot higher than the competition.
Oh, I'm sorry to hear that.  Had you already placed an order when you noticed the price difference?
No, I haven't placed an order yet, the prices are just too high. Can I have a promo code or something to make up for the different?
Oh, i see. Unfortunately our prices are set by an algorithm that uses a lot of factors to set the prices, but if I can take a look at your account, there might be something I can do May I ask your full name, Account ID, and the Order ID of any recent order?
My  name is Chloe Zhang, and my account id is G50LVKXXUU and the order id is 3061661101
Thanks Ms Zhang, and I can see that you are one of our best customers, so I can indeed issue you a promo code for the difference
oh that's great, thank you
The code B6CTY should serve your needs at checkout
great thanks
You're welcome.  Is there anything else I can help you with today?
nope that's i9t
Glad to hear it.  Have a great day, Ms Zhang