Hello, how may I help you today?
Could you tell me my order status of something I ordered. I think I was charged extra for something.
Sure, could I start by asking for your full name?
Albert Sanders
Hi, Albert. Were you charged twice for something? Or was there an extra charge out of nowhere?
There was an extra fee added but I'm not sure why or what it is
Okay, I'll look into this for you. Could I also get your account and order ID?
ok sure 2JRVMBKSE6 1351487184
Thank you, now let me look at the fee here...

Do you know your membership level?
It is bronze
And may I ask, how did you find out about this extra charge?
I saw it on my order
Thank you. I'm sorry, but this fee appears to be a valid charge. It is a remainder from an unpaid balance on your account. I am unable to remove it.
Oh no. I don't remember having an unpaid balance.
I'm sorry but perhaps someone else made this charge in your name. But, is there anything  else I can do for you?
No that was it, thanks
Sorry and have a good day