Hello, how may I help you?
yes i would like to check the status of my order because i recieved an email that saying i order 2 items when i only order 1
I can help with that. Can I get your account ID, full name, and order ID please.
My name is Rodriguez Domingo, my Account ID: M6EBXQJR5M and my order id is  0929208660
It looks like that was an error on our part, can I get the shipping status on the item?
Its saying out for delivery
Hello, once the item arrives you will need to call back to the customer service line to start the return process. However, I will go ahead and issue the refund for the item now. How much did it cost?
okay, great it was $69 I would like that to be put back on the card i already have on file with you guys
Of course, I went ahead and refunded $69 to the card on file for you.
thank you hello
Is there anything else I can help you with?
that will be all
Have a great day!