Hello, how can I help you?
Hi, I just noticed that I was charged twice for my subscription, is there a way we can fix that?
Let me check on that. Can I get your full name or account ID?
Alessandro Phoenix WUTI4W26CX is my ID
Thanks, can I also get your order ID and membership level?
Order ID is 9519850173 and I'm a Gold member
Thank you. How much were you overcharged?
I was charged twice, so I need money back for one subscription
Yes, how much were you overcharged?
15.99
Great, I just went ahead and refunded you the 15.99!
That's perfect!  Thank you!
Anything else you need?
That is all for today, thanks again!
Have a great day