Hello, I need to return an item as it is the wrong size
Glad to help. May I have your full name please?
Joyce Wu
thanks Joyce>

Can you please let me have your username, email address and Order ID to validate this purchase?
: jwu02997,  jwu02997@email.com, 5212889013
thanks.

Perfect. What is your membership level?
Bronze
What is the purchase date of your item?
2019-10-24
give me a second. do you still have the receipt with you?
I don't
Is the item in original packaging?
No
Since 90 days have lapsed, we are not able to process a return without receipt or original packaging. Sorry about that.
Ok thank you anyways
You are welcome. Is there anything else that I can help you with?
That is all
Have a nice day!