good morning, how can I help you?
Hi, I need to ask for a refund on the shipping for my last order.  It was way too expensive!
oh, sure would you give me your full name or account ID
Sure, I'm Sanya Afzal
additional to this you would give me the order ID, username and email please
1832055911 is the order ID sanyaa15@email.com sanyaa15 is my username
ok everything in order, would you tell me the status of your shipment currently
it says " Out for Delivery"
ok we are going to give you a refund for the additional payment of the shipment. would you tell me how much was the amount
Ok thank you, it was just for the shipping fees of 14.99 I paid $84 for the jacket
all set !
Great!  Thank you so much!
a pleasure to help you
Have a good day
have a nice day