Hi! How may I help you?
I bought a pair of boots but am wondering how I update where my refund goes?
We can do that! I just need your order ID, username, and email.
order ID: 9751123665, username: sa601354 abd email: sa601354@email.com
Ok, one moment while I pull up your info. Where would you like to receive your refund?
I am wondering if maybe we could do a store credit. Is that possible?
Of course! I just need your account ID.
Username? I'm not sure where to find account id
Wait yes, I think your username is sufficient! Sorry about that. What was the amount?
I think the amount is $64 if you can check?
Your refund has been processed! Is there anything else I can help you with?
Where did you put the refund?
It should show up as a credit on your store account.
I see.  Is it to late to change it to my original payment?
I'm sorry, the refund has already been completed.
That's okay. I will use it
Sorry about that again! Can I help with anything else?
Nothing else thank you!
Thank you for shopping with us! Have a great day :)