Hi, how can I help you?
I just ordered the wrong item by accident and would like to cancel the shipping.
Sure, can I have your full name?
Alessandro Phoenix
Thank you, what is the shipping status of the order?
Delivered
Okay, I will need your username, email, and order ID.
aphoenix065    aphoenix065@email.com      7762689339
Sometimes the delivery partner marks an item as delivered even though it hasn't gotten to you yet.

I've updated the order to be cancelled. The item will no longer be sent to you.
Great. Thank you.
You're welcome, is there anything else you need?
No, thank you.
Okay, have a nice day.