good morning, how can I help you?
Hi, I'm trying to buy some things but the website is very slow. It's impossible to load anything up.
I see, we will do a series of steps and we will see which one solves your situation. First, try to log out of your account and log back in.
Okay, one moment I logged back in and it is still super slow.
ok, do you already try to visit other websites besides ours?
I just checked some other sites and they aren't loading, I guess it must be my internet connection. Sorry about that! Thank you for the help.
surely it is that, I recommend that you solve the problem from there  a pleasure to help you have a nice day