Hi, thanks for contacting AcmeBrands. How can I help you?
I need to change my shipping because I accidentally ordered the wrong thing. Is that possible?
Sure, I'd be happy to assist you with that.
Okay
What specifically did you want to change, were you wanting to upgrade/downgrade the shipping level?
Well, I don't want what I ordered anymore. Can we turn the delivery around?
Did you accidentally order two of the same item instead of one?
Nope, I ordered a shirt when I meant to order a skirt.
Ok, give me one second here.
Okay. I guess what I'm asking is, is it possible to change the wrong item in my shipment?
Sure thing can I start by getting your full name or account ID please?
Yeah, it's Sanya Afzal
Thanks. Can you tell me what your order status is showing as far as shipping?
Let me check.
Order received, in transit, etc
Oh my, you're not going to believe this. I should have looked outside before contacting you. It's delivered.
No worries. Can I get your username, E-mail address, and order ID please?
sanyaafzal681, sanyaafzal681@email.com, and 7175592794
Thanks. So you want to change that shirt to a skirt, correct?
Yeah
Ok, your order has been updated, so you should be receiving the correct item shortly.
Cool! What should I do with the shirt?
When you receive the skirt it should contain a self addressed postage paid envelope that you can use to send it back.
Perfect! Thank you so much.
You're welcome! Can I help you with anything else?
No, that's all.
Excellent. Have a fantastic day!