Good afternoon, how can I help you?
Hello!  My husband said a subscription was added to my account but we do not want it
Okay, give me a moment and I'll be sure to help you Okay I'm going to need your full name to verify your identity
Chloe Zhang
Okay let me check the system about the issue
ok
From the looks of it there must have been some kind of misunderstanding, a subscription wasn't added to your account. Everything should be good
Ok, well I was charged $40
Well it's not showing the charge on my end, but give me a moment to check again

Well there you go It seems to have just popped into our system First I'll remove it from your account

And we can offer youa  fullr efund sorry, we can offer you a full refund
Great, thank you for your help!
No worries. Is there anything else I can help you with?
No thank you
Well then have a nice day