Hello, how can I assist you today?
I just bought an item but I changed my mind and would like a refund
I can help you with that.
Thnx
Can I get your full name or account ID?
My name is Norman Bouchard Account number is JAK1VN0CQW
Was there a problem with the item?
No I just changed my mind
Alright, have you received this item yet Norman?
No I haven't
Alright, let me just look up your order.
I just ordered it and would like to cancel before it ships
Do you have your username, email address and order ID?
Order ID: 9208578739 Username: normanbouchard413 Email Address is normanbouchard413@email.com
Thanks. Let me just validate the purchase.

How would you like this refund Norman?
Can you just credit my card?
I sure can. Just give me a moment to do this for you.
Sure
What was the cost of the item?
$99
Alright, I just credited your card on file for $99. Is there anything else I can help you with today?
No that's it. Thnx.
Have a great day Norman!