Hi, how can I help you?
Hi! I am trying to bu a jacket, however the website keeps saying that my card is invalid. I only have one card. Can you help me?
Yes, I can help with that So your credit card won't work at checkout right?
yes
First, can you double check the date on your card and make sure it's not expired?
09/24 it is still good
Great I will try to find a solution with you Can you try logging out of your account and then logging back in? This often fixes the problem
Ok. Will try it
ok
No. It still says invalid
okay, can you try reentering your credit card information again? If this doesn't work I can go through and make the purchase for you
Hey, I refreshed the screen and now it goes through
Ok great job! Is there anything else you need today?
well. I am good for now Thank you!
You're welcome
Have a great day
you too!