hi, how can i help you?
HI. My confirmation email that I received does not have the correct items on it. I want to make sure my order is correct
so, you would like to check on an order, right? May I have your name please?
Yes. What I ordered and what was in the email was different Rodriguez Domingo
let's check on that then
IT should be Michael Kors jeans and a coat
and what does the email say?
The email is for a dress and woman's  jacket.
I need your account & Order ID please
My account id is JZPFJBIIJ7 and the order ID is 2354853282
thank you

can you tell me the shipping status of the order please?
Order received
I will need to refund your account
Ok
How much is the cost?
69 for the pants and 89 for the coat
OK, the refund has gone through. Apologies for the mistake
That is okay. So the other items are cancelled, correct>
would you like the other items? what exactly have you received? Sir?
I have not received anything yet other than the confirmation with the incorrect information
shall we order them now?
Yes. I just want to be sure that I will not receive the dress and jacket as the email stated
the system knows about the mistake, yes
great
is there anything else today?
NO
you don't need anything else?
No thank you
thanks for being a customer, have a nice day