Hello! What can I help you with today?
Hi I bought a shirt as a gift but it turned out it was the wrong size. How can I exchange it?
I can help you return it and you can order the correct size. Can I please have your name, email address, username, and order ID to get that started.
ok its Joseph Banter email is josephb6@email.com user name is josephb6 order ID is 8950055868 it's the Guess shirt
Great, thanks! Also, what is your membership level?
guest
Was the purchase made within the last 30 days or do you have the receipt?
it was made in December 2019 so more than 30 days ago
Ok, do you happen to still have the reciept? receipt *
I think so not on me but I'm sure it's somewhere in my apartment
Great, as long as you still have that you will be able to return it! Can I have your address to make a return label for you?
ok its 6356 2nd Ave  Brighton, CA 93627
And would you like to return by mail, or at the store or a drop off center?
mail is fine
Ok, that return should be all set for you. Is there anything else I can help you with today?
no that's it
Ok, you have a nice day!