Yo whats up?
Hello, thank you for contacting AcmeBrands.  How may I help you today?
Yeah the name on my account is wack
It sounds like what you want to do is to change the name on your account is that correct?
Yea my last name is not Williams its Von Studegart
I can help with getting this updated.  First can you provide me with your full name or account ID?
I dont have my accountId but I have my username and pin number
Could you provide me with your full name?  I can pull your account information up that way.
Well its wrong on the screen so do you want the wrong name or the right name?
I will try the 'wrong name' first.
David Williams Ok Correct name is David Von Studegart Ok not sure what that means but great
Great - you stated earlier you had your username and pin number.  Could you provide those to me along with one of the following: zip code, phone number, password, email address, or Order ID from a previous purchase?
Later good bye? Name: David Williams  Password: v4Bee8Tv  Member Level: Guest  Pin Number: 532458  Username: davidw19
Thank you for providing that information.  Your account name has now been updated to David Von Studegart. Is there anything else I can assist with today?