Hello, how can I help you this afternoon?
I got charged twice for something I bought and would like a refund
Oh no! What's your full name?
Norman Bouchard
Thanks Norman. Can I have your account and order IDs as well?
My account ID is TJSBGDTSSU and my order ID is 1147432657
I've used that information to pull up your account.

It looks like the email we sent you was incorrect, we only charged you for one item.
I'm sorry but that simply isn't the case. I was definitely charged twice. I would like a refund please
What's the shipping status of those items?
I don't have that information Can I speak to a manager please?
Sure. If you call (800) 952-1048 and select option 6, they will be able to put you in touch with our management team.
Okay thank you
Hopefully someone there can address this situation in a satisfactory way. Is there anything else I can assist you with?
I certainly hope so. That's all for now, thanks.
You're welcome, have a great day!