Hello, and thanks for getting in touch! How can I help you today?
Yes, i'm looking at my bill statement and i'm noticing that my charge hasn't been reversed even though i already completed the return
Let me take a look. What is your full name, please?
Sanya Afzal
Thank you, Sanya. While I pull up your account, can you please tell me your username, email address, and order ID, so that I can validate the purchase?
My account id is ADF345GB and my order id is 7921586167 . email address is  sa505910@email.com and username is sa505910
Got it, thanks very much! How long have you been waiting on the refund?
two weeks
I'm sorry to hear! Let me fix this for you. Just for my records, what is your membership level?

Apologies, actually I don't need that information.

I've updated your account, and you should be seeing that credit shortly. I'm sorry for the inconvenience! Can I help you with anything else, though, today?
okay, great thank you. That will be a; all
You're welcome, have a nice day!