Hi, how can I help you today?
Hi there! So I accidentally ordered the wrong item, and I need to manage my shipping details to sort it out.
ok sure! can I  have your name please?
Joseph Banter
ok, thanks, and specifically what do you need to do?

Do you need to return an item>?
Well, my order is currently Order Received. I ordered the wrong item on accident, and I'd like to change the order.
So you need a refund? Can I have your name please?
I would like to chage my current order and have the item I ordered by mistake removed.
gotcha
I already gave my name, Joseph Banter
your username please also your email address and order ID please
jbanter8 jbanter8@email.com 4790811858
thanks for that info! what item did you want to order instead of what you did order? did you get disconnected?
I ordered Guess Jeans and Tommy Hilfiger boots. I just want to get rid of the boots, I ordered them by accident.
ok, that is all set! Anything else I can help you with? It doesn't seem like it, have a good night!