Hello, how can I help you?
I want to return the jeans i bought
Okay, what seems to be the problem with them?
they're still in the original packaging, but i can see through the wrapper that its light blue and not the dark blue like in the photos
Okay, let's see what we can do Can I get your full name or account ID?
Alessandro Phoenix
And then to validate the purchase I will also need your username, email, and order ID
aphoenix570 Email Address: aphoenix570@email.com Order ID: 6609498072
What is your membership level?
i'm a Bronze
When did you purchase the item? Do you have the original receipt?
i believe that qualifies me for free returns i don't know about the receipt, but i haven't opened it at all the purchase date is 2019-11-15
Okay, yes you can return the item if it is in the original packaging. I will be sending you a shipping label to return it, so can I get your full address?
great! 6002 Primrose Ave  San Mateo, TX 51065
How did you want to return the item?
what are my options?
You can return by mail, in store, or the drop off center
Drop off center sounds good
Great, I have started the return for you Anything else you need?
that's all, thanks!
Have a great day