Hello! How may I be of help to you today?
i would like to change the name on the account since it is spelled incorrectly
I'm sorry to hear that. Let's get that cleared up for you.
ok
Can I get your full name or account ID?
Joyce Wu
Now, I just need to verify your identity. Can I get your zip code?
59227
Great, and your telephone number?
509 000 0000
Do you have your PIN, as well?
2264
do you have your username?
JoyceWu11
Okay, I'm still trying to verify your ID. Do you have your password, email address or an Order ID?
password is BaZXkRWZ
Did you have an Order ID?
no just an order statement
OK, What is the proper spelling of your name?
Joyce Wuzo
Got it!

The system is all updated.
thank you. that is all for today.
Great. Have a great day!