Hi, this is Acme Support. How can I help you?
Greetings! My name's Albert Sanders. I Want to know the state of my refund in regards to the $59 Michael Kors shirt I returned
Absolutely, I will also need your account ID and email address to find that information for you. Pardon me, username, order ID, email address.
My username is asanders841  The order id is 6320097961  My email is asanders841@email.com
Looks like it is in progress and processing from an online request.
That's great. I should have an existing refund of $100 already. If possible, I would like to add the $59 refund to that, so my total would be $159.
Sure, that will take manager approval though so I have sent that request through to them.
Ok, that sounds good to me. Thank you!
Absolutely, is there anything else I can help you with today?
No that should do it, I appreciate it. have a great day
Have a good day!