hello.  I need to check on an order I placed, but I'm having trouble signing into my account.
I'd be happy to help you with that. Are you having trouble remembering your username or password?
no.  I lost my phone and I had it set up to use for two-factor authentication
Sure thing, I can help you get that reset. Can you give me either your full name or account ID?
David Williams
Thank you, and can you give me an email address that I can send the reset link to?
dwilliams144@email.com
Thank you, you will be receiving a 2 factor authentication reset link shortly. I'll also include some information about security policies and tips that you may find useful in the future.

Ok, you should see all of that in your email shortly. Is there anything else I can help with?
I see the email.  That was it.  Thanks
Great, enjoy the rest of your day!