Hello, how may I help you today?
Hi there, I've been trying to access my account but I seem to have forgotten my username. Could you help me?
I am sure we can get this fixed for you. May I have your full name?
My name is Joyce Wu
Thank you for that.  I will next need 2 of the following:  zip code, phone number or email address.
No problem. My phone number is (768) 599-6783 and my zip code is 68626
Fantastic.  Give me one moment and I will create a temporary username for you. Here is your temporary username, you can of course change it at any time:  jwu1
Okay perfect
Is there anything else I can help you with today?
No that's everything. You've been very helpful. thanks!
You have a wonderful rest of your day!