Hi. My name is Anne. What did you need help with?
I am wondering if I can get an extension on my premium subscription.
Let me check that for you. Can I get your name?
Albert Sanders
Thank you.

I need to get your account id and your order id.
ok, my account id is ASEDNSDVIV My order id is 1027160873
Thank again. Lastly, could I get your membership level?
Yes, it's gold.
As a gold member you qualify for an extension which I have just put into place.
Thanks so much!
You are welcome. Can I help you with anything else?
No, that's all I needed. Thanks
Have a wonderful day.