Hi, thanks for contacting AcmeBrands support. How can I help you?
I want to check on order status because the cost of shipping was too high I'm not understanding how it could be so high
Ok, not a problem. I'll get right on that for you. To start, can I get your full name or account ID?
Sanya Afzal
Thanks. So were you wanting to go ahead and cancel the order then because of the cost being so high, or?
No i already received my order and i noticed the price of shipping. My shipping has never been this high from you guys and i been a valued custmor for a long time
Ok, I understand. One moment.
ok
Can I get your username, e-mail address and order ID please?
Username: sa196300  Email Address: sa196300@email.com  Order ID: 3595061156
Thanks, one moment.

I can go ahead and offer you a refund for the inconvenience.
ok, thank you
I can send you a prepaid gift card or check, or add the refund value directly to your account or credit card., Which would you prefer?
yes can you put it on the credit card i have on file
Sure. Can I get your account ID please?
Account ID: E5JHGUK4C4
And what was the amount of shipping that you need refunded?
$60
Ok, I went ahead and processed that refund for $60, so that should be credited to the credit card on your account.
thank you so much for your help
Did you need assistance with anything else? You're welcome.
no
Alrighty, then have a great rest of your day!