Hello! Thank you for contacting us today. How can I help you?
Hi!  I have a bunch of stuff to buy before I go back to school, can you tell me if my cart qualifies for free shipping?
Sure I can look into that for you. Can I get your name please?
Thanks, I'm Norman Bouchard
Thanks, Norman. Let me pull that information up.

Okay. Items in your cart qualify for free shipping, which is 6 business days, if the total cost exceeds $25 pre-tax. Otherwise... there is a flat shipping fee of $4.99 for the entire cart. You may request overnight shipping at a weight-based pricing system, so a higher cost.
Oh great!  I'll qualify for sure
Can I help you with anything else today?
I won't need overnight, so the free shipping over $25 is prefect thanks for your help!
Thank you and have a great day!