Hello, thank you for contacting us today. How may I help you?
Hi, i need to check my order status but I can't get past the authentication because I no longer have my phone
Oh, I'm sorry to hear that. Let's try to get your 2FA reset for you. Could you provide me with your Full name or account ID please?
Chloe Zhang
Thank you Chloe, I was able to pull up your account. Do you have access to your email still and if you could you provide me with that?
yes i do cz558088@email.com
Great let me note that information so I can sent out an email with instructions on resetting the authentication.

Also here is a link to our security guidelines for safe practice.
Thank you
You should receive the email shortly. Was there anything else I could help you with?
nope that is all
Thank you for shopping with us. Have a wonderful day.