AcmeBrands, how may I help you?
Hi! I am tryin got purchase a boot but the website is really slow.
Let me help you with that.
I can't proceed to check out.
Are all the pages slow or is it the shopping cart page that is not updating?
Everything seems so slow but now I am in the shopping cart page.
ok Can you log out and log back in and try accessing the website again?
I can't log out. The page keeps loading
Ok

Can you try going to another website? To see if it as slow.
Yes. they are fine
Ok

Can you close any other tabs that you have open and and try going through the website again. Sometimes other programs running in the background can cause a slowdown.
Ok. Hey, it works now. Thank you!
That's great Can I help you with anything else?
That's all.. Thank you
Have a good day.