Hello, how may I help you?
Hello! My name is Crystal Minh I am having trouble accessing my account as I don't rememeber which phone number I signed up with!
I see.
How can I figure this out? It's asking for two-factor authentication.
Well let's take a look at this, one moment please.
ok
So your issue is you have having difficulty getting into your account because you are unsure of the phone number you have used, is this correct?
yes I cannot recall
Your full name is Crystal Minh?
yes
Ok I am going to ask you for a couple of other identification marks, is this ok? First one is your zip code
yes 90131
Excellent and finally your email address since we are having trouble with the phone number
I do not know my email I do have a pin 35964
I see, are you trying to reset your two-factor authentication?
yes
Unfortunately we cannot do that unless we get an email. Just one moment We can do one other thing, it is a security question. What is your mother's maiden name?
Minh
Ah well the PIN you mentioned earlier seemed to work out.  I will go ahead and send an email to the address we have on file which is CMinh@gmail.com
ok thank you!
Included I will send a link for good practices for security of your account.
perfect
Fantastic is there anything else I can help you with today?
nope that will be all!
Thank you, have a wonderful day!@