Hello. How may I help today?
Hello I have a question about my refund Can you double check the status for me?
Certainly. Can I get your full name?
I am just wondering what's going on with it because I have been waiting awhile to get my money back Crystal Minh
I am sorry for the delay Ms. Minh. One moment while I look into this for you.
Okay thank you
I will need some more info from you.Can I get your user name, email and the order id?
Sure crystalm811 crystalm811@email.com 3321166142
Thank you. And do you know what your refund status is?
I don't know That's why I am asking you I want you to find the status for me
My apologies. According to the system your refund is complete. I was wondering what was showing up on your screen.
Oh, okay So if it's complete, when can I expect to get my money? Also, do you know the payment method?
It shuld have already been returned to your account, though some banks do take a little longer.
Oh okay
Payment method was online.
I guess I will check my statement and see if it's there I see Well, thank you for checking this for me I appreciate it
No problem. Can I help with anything else?
No That was it
Ok, have a good day.