Hello, how may I help you?
Hi I have a question about my account. I made an order but I checked the confirmation email and the company charged my credit card not my paypal account which I wanted Can you refund my credit card and charge my paypal account?
Okay, can I have your full name, account ID, and order ID please?
Joseph Banter OGYX9VWCCE 7514252560
Okay, can I have the shipping status of the order?
it says out for delivery
I'm afraid that since the order is already out for delivery, it is too late to change the payment method for it. We can still make sure your Paypal gets charged instead for future orders if you would like.
well that's what it should have been that's my problem
I understand your frustration, I'm very sorry about that.
all my money is in the paypal account there's nothing that can be done? can a manager overrule that?
I can have a manager contact you back later.
ok
A manager will contact you later. Unfortunately I can't reverse the charge. Is there anything else you need today?
ok I'll see what the manager says that's it for now
Okay, have a nice day.