Hi, my name is Danny. How may I help you?
Hi.  My name is Chloe Zhang.  My Order ID is 4235577553.  I would like to return this item because I accidently purchased it in the wrong colorl
No problem. May I also have your account ID?
I do not have that information.  My Username is czhang44 and my email address is czhang44@email.com if that helps.
Okay, Chloe. Please give me one moment.

Do you have a membership? If so, what if your membership level?
Gold
Sounds great. Gold members get unlimited returns.
Great.
All I need if your full address in order to  send you a shipping label for your return.
2282 2nd Ave, Raleigh, CA 61684
How would you like to return? By mail, in store, or via a drop off center?
By mail
You're all set. Do you need help with anything else?
no thank you
Ok, then. Have a nice day, Chloe.