Hi! Thanks for contacting Acme. How can I help you today?
Hello, my name is Joyce Wu
Hi Ms. Wu.
I forgot to add this great pair of jeans to my order Any chance I can add it now? Great Michael_Kors jeans
I can help you with that. One moment, please.
ok thank you
I just need a little more info. Can I get your Account ID and Order ID?
yes Account ID: SU0U69LYQN Order ID: 8549461970
Next up, I'll need you to give your shipping status. Can you see that?
yes Shipping Status: Out for Delivery
and lastly, I'll need your membership level?
It is bronze
OKay.

Because the item has already shipped, it's too late to add anything else to that order.
Ah ok I see That's ok I'll make another one Thanks for trying!
It's my pleasure. Is there anything else that I can help you with today?
that will be all
Have a great day and thanks for shopping with Acme.