Hello, how may I help you?
Hi there, I bought a jacket from you and it had a stain on it when i took it out of the packaging. I would like to return it.
Let me help you with that. So you would like to return a jacket that had a stain on it?
Yes please
Could I have your full name or account id?
Alessandro Phoenix
Could I have your username, email address and order id to validate your order?
Username: aphoenix536 aphoenix536@email.com 6066 Brushwick Dr  Monterey, MI 44548 Order ID: 9162334659
Thank you What is your membership level?
Guest
Could you tell me the purchase date of the jacket?
November 12, 2019
It has been longer than the 30 days allowed to be able to return the jacket.
It is still in the original packaging
We only allow returns up to 30 days and since it has been longer than that, we cannot accept a return. I apologize for that but it is the policy.
Can i get a coupon for next purchase due to the quality of the jacket i purchased?
I am sorry but we cannot offer a coupon at this time.
Alright. Thanks.
Can I help you with anything else?
Nothing at this time.
Have a good day.