Hi, there!  How may I help you?
I need to check my account about an order, but I forgot my password.
I can help you with that.  May I have your full name please?
Norman Bouchard
May I have your Username please?
normanbouchard433
Thank you.  I also need your email address.
normyboy@email.com
I will reset the password and send it to you via email.
Great thank you.
Can I have your PIN number?
I don't have a pin number or if I do, I don't know it I think I set it up with a security question
Okay, please give me the answer to your security quesion.
Alexander
Here is your password:  lkkoqkqysz.  You will also receive an email where you can change your password.lkkoqkqysz
Ok, great thank you.
You are welcome.  Can I help you with anything else?
That's it.  Have a good day.
Have a great day!