Good afternoon and thank you for contacting AcmeBrands! How can I help you today?
Hi, I got a confusing email and was hoping you could help me
I hope I can help you better understand it, but can I first have your name?
Chloe Zhang
What was the email about that you received?
out for delivery, but seemed like differen items
Were all of the items incorrect on the order email?
It listed a briefcase too
Other than the briefcase, the other items are correct on your order?
yes
Alright, I'll see if I can adjust the order for you. Could you give me your Account ID and Order ID please, Chloe?
XOEOL5VIJF 5060371870
Thanks you and what is the shipping status of your order?
out for delivery
I'm sorry, you've already told me that the email says it's out for delivery. What is your membership level?

Are you Bronze, Silver or Gold member?
silver
Great, since you are one of our Silver members, I'll be able to refund you for the briefcase immediately. However, after the briefcase arrives, please contact our customer support again to receive a shipping label for the return. How much was the briefcase?
88
I've refunded the $88 to your method of payment for the briefcase.
thanks
You're welcome. Is there something else I can help you with today?
all set
I'm sorry about the mixed up order. I hope you enjoy the rest of your day.