Hello! Thanks for contacting Acme customer support. How may I help you today?
Hi I have a question about a refund. I should have seen it awhile ago but I haven't yet. Can you check?
I can help with that. Can I please get your full name?
Sanya Afzal
One moment while I bring up your account.

Okay, what is the reason that you were expecting a refund?
I already returned the item over a month ago it shouldn't take that long for a refund so that's why I'm checking
I agree. I can look into that for you. Can I get your username, email address and order ID? That way I can bring up the order for you.
sa987286  sa987286@email.com 9508001039
Thanks.

And, again, how long have you been waiting on this refund?
A month at least I sent it back the end of February or maybe early March
There was no specific number of days for you?
it's at least 25 or 30
okay, just one moment. Sorry for the delay. I'll be right with you.

It seems like this might be an error with the Customer Interface. Can you try logging out and logging back in?
ok ok back in
I see the credit on my side, so there shouldn't be an issue for you.
ok so I should be able to see it soon?
Yes. It should update for you shortly.
ok great thanks
Is there anything else that I can do to help today?
that's it
Have a great day and we appreciate you choosing Acme.