Hi, thanks for contacting Acme support. What can I help you out with today?
I am wondering if I can upgrade to overnight shipping on my order. I really need it as soon as possible.
Sure, I'd be happy to help you out with that. Can I get your full name or account ID please?
My name is Rodriguez Domingo and my account id is NBJGHDHC7M
Thanks, one second while I pull up your info.

Can I get your Order ID as well please?
6018817733
Thanks. Do you happen to know the current shipping status on your order? For example, in transit, out for delivery, etc
Yeah, it's in transit. I hope it's not too late.
Oh, I'm so sorry. Unfortunately once it's in transit, we can't upgrade the shipping. The good news though, is it looks like it will arrive today or tomorrow anyways.
Ok, that will work! Thanks anyway!
Can I help you with anything else though?
No, that's all I needed.
Ok great, well thanks for your business, have a great day!