hi how can I help?
i would like a refund. i changed my mind about the item
is there a problem with the item?
no i simply changed my mind about it
ok what is your name please?
David Williams
i also need your account & order IDs
H9ZPLODAH 4721776323
would you please double check that? H9ZPLODAH ?
H9ZPZLODAH
the system does not recognize it
H9ZPZLODAH
ok that worked, thank you
ok
what is the shipping status?
no shipping status
do you see it - on the order?
on the order statement no
can you tell me your username?
dwilliams303
email?
dwilliams303@email.com
how would you like your refund? Added to your account or cc or?
yes a refund add it to my credit card
and what is the amount plkease?
$49
OK, that is taken care of.
thank you
is there anything else?
that is all
thanks. have a nice day