Good afternoon, how can I help you today?
Hello, what happens if I'm late on a subscription payment?
Let me just look that up for you. May I ask who I am talking with?
Albert Sanders
Thanks Albert. It looks like if you are late your subscription gets suspended. Were you needing an extension?
I am looking at a few things I'd like to buy, sounds like I can't do that if I'm late! Is an extension possible?
My system just sent  me an update. The policy has changed. There is just a late fee now. If you are gold or silver you will not be charged a late fee if you pay within 5 days.
Oh perfect, thank you!
Is there anything else you need help with?
That was it, thanks.
Thanks Albert, have a great day.