Hello, how can I help you?
Yes i checked my account and i see the premium subscription has been added to my account and i did not want it. I see that you guys charge me for this
Hello, can you provide me your full name or account ID so I can look into this?
Joyce Wu, account 1WED473
How did you hear about this issue?
my spouse
Hello, it looks like you are correct, this is an error on our end. I will go ahead and remove the service for you

I will also offer you a refund of $40 for the item
thank you
Is there anything else you need?
no that will be all
Have a great day