Hello
how may i assist you
I'm trying to buy something but my credit card keeps getting rejected by the site.
i see, so you are unable to make a purchase on our site, due to an invalid card error?
Yes that's correct Can you help me fix this?
i can assist with this may i please have your full name?
Crystal Minh
Ok Crystal, let's try and get this fixed have you already tried to re enter the card info?

if not please do so now
Yes, I just tried to re-enter and it still isn't working.
understood now, please try logging out, and back into your account, to see if this fixes the error
Oh okay, I'll try that. One moment please. Hey it worked! Logging out fixed the problem. I can buy my clothes now, thank you for helping me.
awesome! is there anything else i can asist with?
No, that was all.
have a good day!