Hello?
Hello My name is James.  How can I help you?
Hi James!  I was just looking online and am wondering if you know when the fall collection is going to launch? I know its a bit early!
Let me check
Thank you!
The fall collection always launches on October 3rd.
Awesome.  Do you know if there is any option to pre-order? I just love buying my fall gear before summer even starts!
I don't believe that there is.
Ok.  Not a worry.  It probally is foolish buying such gear in advance with Global warming and all!  In fact, do you expect to have any swimwear avabile in fall?  I might need some at the rate temps are going up.
I'm not sure.  I'm not privy to the exact details of the seasonal collections before they launch.    It's a surprise for everyone.
That's Ok.  I love surprises.
Can I help you with anything else?
I think I've got all the info I need at the moment. Oh wait.  DO you have any discount codes I can use in future?
What is your membership level?
I am Gold!
As a gold member,  you should have access to all of our latest promo codes.  Just check your email.
Will do.  Thanks for your help James
You're welcome. Anything else?
Nope.
Have a great day.