Hello, how may I help you?
Hi, I just made an order and wanted to change the delivery to next week so I can get free shipping
Okay, can I have your full name, account ID, and order ID?
I am Joseph Banter and my account ID is OHOWD6ZJC6 i dont have the order id
Can you check again for the order ID? I need it to verify your identity.
Oh yes, just found it! 8403158831
Okay, great What is the current shipping status?
o that is odd, it says Delivered
Unfortunately, that means that it is too late to change the shipping. Sometimes the system says delivered when the delivery vehicle enters the neighborhood. You should be getting the package in a few minutes.

May I ask what membership level you are?
gold
Since you're a gold member, I'm just going to add a credit to your account and refund your shipping fee.
Oh my , that is so nice of you i appreciate that
We always take care of our gold members! Is there anything else you need help with?
no that is all, i hope you have a nice weekend
Thank you, I hope you have a great weekend too!