Hello, this is AcmeBrands customer service. How may I help you?
I've accessed your site almost wholly through a phone I've lost want to see what all I've bought but can't get in 2 factor authentify
Okay, we can reset your 2 factor auth. I will need your full name or account ID, as well as your email address.
ok I'm albert sanders alsanders@email.com dunno the account ID as can't log in to look
That's alright, we can reset it with just your name. I am sending a reset code to your email address. To be safer in the future, I will also send a link with some security practices you can use to secure your account information.
ok seeing the email I'll be sure to write down my usernames this time anyway!
Yep, always good to do. Is there anything else you need help with today?
I"m back in on my home pc nope thanks for helping me
Great, I'm glad it worked! Have a nice day.