hi how can i help you?
I would like to change my shipping order because some things have changed
you want to change your shipping on a current order? what is the change please?
yes, i would like to change the boots i ordered from brown to the black pair
i see. what is your name please?
Alessandro Phoenix
thank you. Now, I need the shipping status for the order
ok
can you tell me what it says on your order please?
oh i see its saying out for delivery
ok. let me try and validate that . I need your username email & Order ID
give me a sec My Username is ap133751, email is  ap133751@email.com and my order id is  9466152700
thanks
welcome
hmm, can you check that email? it is not recognized ap133751@email.co
ap133751@email.com, sorry for that
no my mistake that is all fine so we need to change to the black boots, correct?
yes thats correct, some how i was ordered the wrong color
so sorry. that has been updated. is there anything else?
thank you so much, that will be all
thanks have a nice day