Hello, how can I help you today?
Can I move up my delivery date to next week on my order? The shipping fee is too high for me right now since my pay's been cut.
Glad to help. May I have your full name please?
Sanya Afzal Are you still there? Do you need my order number?
so you want to downgrade your shipping?
Yes. I want there to be no shipping fee, so just standard shipping please.
Can you please let me know your Account ID and Order ID to verify your identity?
Account ID: BCMZTYKLKU Order ID: 4905628193 Sorry, I know it's a pain, but I'm sure i'm not the only one asking for this kind of thing now. :(
It's okay.
Unless it's toilet paper...
What is the shipping status?
In Transit
Oh it is too late to change anything now.
No way!
What is your membership level ?
Guest
I am really sorry about that. I can't do anything for guest members in this situation.
Okay, thanks for trying.
You are welcome. Is there anything else that I can help you with?
I'll just have to remember that for future orders. No, that was all. Thanks again.
Have a nice day!