Hello, how can I help you today?
I got charged twice for the same item, but I only bought 1.
I'm sorry about that. Let me check that for you.
ok
Is this a charge for a subscription or for something else?
It's an item, I bought some jeans.
Okay, please hold. Could I get you name or account ID please?
David Williams, FUUVDYOLHV
Thank you.

Could I get the order ID please?
1431821010
The system isn't showing any errors for the order.
Well, it might not show an error, but I am showing that I have been billed twice for one item.
Could I get your membership level please?
Silver
Thank you. I'd like to remove this charge if you feel that it is an overcharge.
Yes, please
What was the amount you were overcharged?
$74
Okay, I've removed that charge for you. Can I help with anything else?
No, that's all I need.
Have a great day.