Hi how can I help you
yes i i would like to check the status of my premium subscription because it seems like it has been removed from my account and i did not do this because i still want it
OK let's start with your full name And then your account id and order id
its Norman Bouchard my account is AF4563RG and the order id is 214765
OK I see your account is not active but you can renew it by paying the $14 due amount within the next three days.  I have just sent a link to your email which you can click on to log in and pay this amount to reactivate your subscription Anything else I can help you with?
okay no that will do it
Have a nice day