Hello, Anyone here?
Hi, thanks for contacting Acme, how can I help you today?
Yes, I'm Carla Ortique
Hi Carla, how can I help you?
Yes, base on my order purchase on 05-02-2020
Sure. What is it I can help you with?
I purchase a jean from you but the size i choose wasn't the size given to me
Oh, sorry to hear that. I do apologize. Would you like to return that?
No. but i want to order for another jeans
Did you already return the jeans that were the wrong size? We may be able to issue a refund if the jeans haven't been shipped out yet, or you already returned them
No, i didn't because i gave it to my uncle So now i need another one from brand Tommy Hilfiger And the price range is $120
Ok, so you just want to place an order for a new pair of jeans. Gotcha. Can I get your account ID and Order ID please?
Okay Here is my Order id 4194513554
Can I get your account ID as well? Are you there?
Yeah
I need your account ID please
Carla Ortique
Your account ID, not your name I'm not going to be able to help you place the order for those Tommy Hilfiger jeans without an account ID
Carlafortique
no, not your username Unfortunately I'm not going to be able to assist you without the account ID. Maybe you can reconnect with us when you have it available.
Is okay. Thank you
What is your membership level? We have Bronze, Silver, and Gold levels.
Guest Bronze
Ok, thanks.
You are welcome
And you wanted to purchase a pair of Tommy Hilfiger jeans, correct?
yes okay
Ok, I went ahead and placed that order for you. Can I help you with anything else today?
Nothing again
If there is nothing further, then I wish you a great rest of your day, and thank you for your business with us here at Acme. Have a great day!
And you too
Thanks. Bye now!