Thank you for contacting Acme.  How may I help you today?
I need to change my shipping address because I had to move in with my parents and won't be able to receive my order at the original address.
Okay, I can help you with that I'll just need to get some information from you so that I can verify the original order.  May I ask you full name first?
Yes, Chloe Zhang
And do you want to change the address on an existing order, or on your account in general? That is to say, had you already placed an order with us when you had to move?
Sorry, an existing order. The order id is 0197459103 I don't think it has been shipped yet.
Okay, do you see a status for your order?  Is it "Order Received", "In Transit" or anything like that?
Yes, it says order received
Okay, good.  That means that we are ready to ship to you, but the package hasn't left our building.  So we can fix this very easily May I just ask your username and your email address to go with the order ID you already gave me
I'm sorry I am being a pain, but can I just cancel the order? I just noticed I accidentally ordered the wrong item.
Yes, I can do that for you
My username is chloezhang349 My email address is chloezhang349@email.com
And cancelling your order is the main thing I can help you with today, is that right?
Yes, please.
You would say that that was at the top of your page, metaphorically speaking?
Not really sure what you are saying, but I would like to cancel my order.
I just need to make sure that I'm following the right steps, and not doing anything wrong on my end.  But as you ask, I can cancel this order for you
Yes, I realized I ordered the wrong item and I want to cancel it. Sorry for the confusion.
Okay, your order has now been cancelled.
Thanks so much!
Since it hadn't shipped, you shouldn't be charged anything
Ok, perfect!
Is there anything else I can help you with today?
No, that's all I needed.
Okay, have a good day, Ms Zhang