Thanks for contacting us today! What can I do for you?
Hi, this is Norman Bouchard again.  Gold member
Hi Norman, how can I help?
Sorry to keep calling in every odd-numbered day, but this time I'm having some trouble with a promo code
No worries. What is the issue with it?
I got the code 5 days ago, but it is showing up as invalid when I try to check out
Okay.

One moment, please.

I'm sorry for the inconvenience, that was our fault! Here is a new promo code: LYXS1 Can I help you with anything else, Norman?
No, that's perfect.  The code seems to be working when I try the cart Thanks for your help
Great! Have a nice day! You're welcome!