Hi there my name is Rodriguez Domingo
Hello, thank you for contacting AcmeBrand. How may I help you Rodriguez?
I have an exiting order but forgot a lovely Guess shirt that I wanted to add Any chance I could add it?
I'll see what I can do to help with adding an item to your order. one moment while I pull up your account.

Could you also provide me with your Account ID and order ID so I can look up the order?
Account ID: 2YLYL97UPN Order ID: 2689350904
Great I was able to pull it up. Could you tell me the shipping status?
Shipping Status: In Transit
Since the order is already in transit I cant add an item But could you tell me your membership level?
Ah ok! Member Level: Guest
Unfortunately in this situation I wont be able to help with getting the item to you with your shipment. I apologize for the incovenience. Was there anything else I could help you with today?
Ok I see. That is ok! That is all
Thank you for shopping with us. Have a great day!