Hello, thank you for contacting AcmeBrand. How may I help you?
Hi I have a problem with my order.
I'll do what I can to help. What is wrong with your order?
I just lost my job and my order was using two-day delivery. can I change that to regular shipping so I can save on the shipping cost?
I;m so sorry to hear about your job situation. With the recent  concerns with Covid It 's a pretty rough time. I'll see what I can do to help.
ok I appreciate it
Could you provide me with your Username and account ID so I can pull up your account please?
czhang95 ZMCADJTFMF
Sorry about that and thank you for the information. I ment Full name rather than username
Chloe Zhang
Thank you Chloe. Could I also ask for your order ID to pull up the order?
8977691356
Great I was able to pull of the order. Could you tell me the shipping status please?
It said out for delivery but I was hoping it hasn't been shipped out yet
Because the order is already out for delivery I won't be able to change the date but let's see if I can still help Could you tell me your membership level?
guest
Unfortunately at this membership level there is nothing I'll be able to do. I'm very sorry for the inconvenience.
oh no :( I don't know what I'm going to do anyway I know you tried. thanks anyway
Again I'm really sorry. And I do hope your situation improves. Was there anything I could do for you today?
no
Thank you for shopping with us Chloe. Have a good day.