Hello, thank you for contacting AcmeBrands. How can I help today
yes i never received my package so i would like to check my status
Sure, I can check on your missing item for you. Can I have your full name or account ID?
Albert Sanders and my account id is PEQHYZYVNH
Thank you Albert. Can I have your username, email address, and order ID?
sure one sec username alberts9, email is alberts9@email.com and order id is  5792293996
And how long have you been waiting on your shipment?
9 days
OK, it looks like the order may have been lost in transit. Can I have your address? I will ship out a replacement order immediately.
1999 Circle Drive  San Mateo, TX 95869
OK, and what was the product needing to be shipped?
Guess boots
OK, your replacement order has been placed. Is there anything else I can help with?
great, that will be all
Thank you, have a great day