Hello, how may I assist you?
I have an unusual situation, I want to order something but I cannot my account. It seems that I have forgotten my password. I cannot access my account that is.
May I have your full name or account ID?
David Williams I know my username if that would help? davidw44
Yes, it would, thank you.
Thank you!
I cannot pull up your old password but I can generate a new one for you.
Okay, that would work,
I will need a PIN number or the answer to a security question.
I can try answering the security question.
What was the mascot of your high school?
Ahmed Great, can I log in now?
The new password is: m16feauj1m
Okay.
For security purposes you may wish to change this in the future.
I will be happy to.
Any other issues I can assist you with today?
No, I am very pleased with all the help you gave me. I was getting worried that I could not log in or change my order.
Feel free to contact us again if there are any issues.
Okay. Thank you.
Have a great day.