Hello, how can I help you today?
I placed an order, and in an email notification, the prices I am paying are not the same that were listed. Can you help me?
Sure thing, I can help you with that. First, can you give me your account ID?
Account ID: S9GJPOMCWL
Thank you, I apologize for the delay while I was searching the system. Are the prices you paid different than the ones that were listed yesterday?
The total is not equal to the prices listed in the order statement. Could you check the prices and status of the shipment?
Ok, I see, thank you for clarifying. Could you give me your full name and order ID so I can pull that up?
Rodriguez Domingo. Order ID 9992080778
Thank you, I have everything pulled up. Let me check to see where the additional fees may have come from.

I'm sorry, it does appear that there was an additional fee added on in error. Could you confirm the amount that you were overcharged?
$220
I'm so sorry about that, I've gone ahead and initiated a refund for $220. Is there anything else you need help with?
No, I was overcharged $20. The total should have been a little over 100.
Oh ok, thank you for clarifying. I'll update that.
Can you check the status of my shipment?
Sure, would you like me to just confirm the delivery date?
I would like the shipping status.
It appears that everything is on schedule and should arrive on the date given in the confirmation email.
OK. Thank you.
Sure thing, have a nice day!