Hello, how can I help you today?
I ordered one time, but I got an item saying I ordered two?
Glad to help. May I have your full name please?
Albert Sanders
thanks Albert.

To verify your identity, I also need your account id and order id please.
KZTTQEBVCQ,0716071039
Perfect.

Did you receive an email about this?
yes
The system shows that the email was wrong. You can rest assured that you were only charged for one item.  You may ignore the email.
ok
Great, is there anything else that I can help you with?
no
Have a nice day!
goodbye
bye.