How may I help you?
it was my annual fee renewal date recently and it looks like you guys charged me twice! two charges for 99$
Let's fix that, may I have your full name, account ID and Order Id?
Sanya Afzal X7PPMHQYNE 3522614303
What is your membership level?
isn't about an order though just want to fix the double subscription charge bronze
I know, but I need the order ID regardless.

It seems this was a billing error, our mistake. Let me refund you.
that's a relief
There you go, anything else today?
that's all thanks for fixing that
Have a great day!