Hello, how may I help you today?
Hi! I am a premium subscription shopping service member. I was just going through my invoice and realized that I have been billed twice for the same item I would like to request my money back please
Does your bill show that you were charged twice for your subscription fee?
No. An item i had ordered It is a Guess jacket
Oh I see Is there an unknown charge on your bill, or does it specifically show that you were charged twice for the same item?
It shows that I have been charged $89 twice thats the price of the jacket i had bought
Ok, Can I please have your full name or account ID?
Crystal Minh
Can I also have your username, email address, and order ID please?
Order ID: 6627046954 I have the account id. Do not have the username handy
do you have your email address?
i have my phone number
Ok, please tell me your account ID
Account ID: LRQ7FAJAJ5  Order Statement LRQ7FAJAJ5
Thank you

I've reviewed your account, and it seems that we charged you an extra amount by mistake.
thank you
Please give me a moment to process your refund.

A refund of $89 has been processed for your account. Is there anything else I can help you with today?
Appreciate it That's all. Thank you
Thank you. Have a great day!