Hi how can I help you
hi! I would like to manage the shipping for an item I had ordered. I had ordered the wrong item by mistake
Yes, what's your full name And have you recieved the item or is it still in transit
Joyce Wu its still in transit
OK just one moment

Can I get your user name, email and order id
jwu82335@email.com Username: jwu82335 Order ID: 3879245002
Did you want to chane a specific item?  Or just change order?
i would like to change the order please
OK, all taken care of Anything else today?
Thats all. Thank you for your help
Have a nice day