Thanks for contacting AcmeBrands, how may I help you?
I heard some news that my subscription was removed even though i want it
Sure, I can help you with that! Let me get your name or account id to pull up your account
Name: Sanya Afzal
And you said, you heard this from the news right?
yea
Let me check the system here ...

It does not seem like this is the case I think this was just a simple misunderstanding, as we do not see any service removal on our end
Really?  The news said it affected everyone in the Baltimore area
I'm unaware of any such news and again, your account shows no interruption of service
ok, i guess i'm good to go then
great, if there's nothing else, have a wonderful day!
yea, that's it
ok, bye!