how may i help you today?
Hi i need to access my shoppong history but i cannot get into my account because the phone i use for my two factor password is lost
so if i understand correctly, you are having issues logging in due to a lost two factor linked phone?
yes
i can help reset your two factor and fix your issue today, no problem may i please have your full name and account id to pull up your account?
Norman Bouchard I do not have my acc ID but my username is normanb8
and do you have the email address associated with the account?
normanb8@email.com
so i can email you a reset code for your two factor

ok i have sent a reset code, please continue your great account security going forward. I am sending a link with the security practices info

is there anything else i can help with today?
ok, got the email let me try to log in sweet! im in that solves that thanks! nope im good for now
thank you and have a good one