Hello! Thank you for contacting us today. How can I help you?
Hi.  My name is Crystal Minh.  My Order ID is 2069027308.  On my last order there was an extra fee added on and I'm not sure why.  Can you tell me?
Sure I can look into that for you Crystal. Let me pull your account up.

Can I get your account ID as well please?
My account ID is DBDOTJKRID.
Okay let me look into that fee really quickly.

It looks like this was not a company error. What is your membership level though?
bRONZE
Unfortunately do to your membership level I am unable to do anything about the fee. It's possible there was a price surge at the time of purchase. I apologize for that. Is there anything else I can help you with?
No that was it for today.
Thank you and have a great day!