Hi. Thanks for contacting customer support, how may I help you today?
Yes i'm trying to order something and use the promo code that you guys gave me but it keeps saying invalid
That's no good. Please give me your name and I'll look into that for you.
sure its  Crystal Minh
How old is that promo code, Crystal?
5 days
That should still work. Let me dig into the system on that for you.
ok
Can I ask you your membership level?
guest
I'm sorry but that code is invalid and can't be used at our site.
it should work. i got it from you guys and its only 5 days old it says i had 7 days to use it
I realize your frustration, but my hands are tied on this matter. I can alert my manager to your displeasure, if you'd like.
yes. because i've had this happen before and they afford me another promo code
I'll make that note. Is there anything else that I can help with today?
no that will be all
We appreciate you shopping with Acme, have a nice day!