Hello. My name is Anne. What can I help you with today?
Hi the payment method on my order is wrong.  can you help?
I certainly can help with that. Can I have your name please?
Albert Sanders
Thank you Mr. Sanders. May I have the order # for the purchase?
Order ID: 9894926659
Thank you. One moment while I pull up the order.

Lastly, I need your account ID please.
Account ID: UWBG1OIHVI
It looks like we are able to change the payment since this hasn't been shipped yet. What form of payment would you like to use instead?
I would like to use my checking account on file, ending in 8794
The payment method has been changed, and your order will ship as scheduled. Is there anything further I can help you with today?
that's all thank you
You are welcome. Have a wonderful day.