Hi, i would like to know the state of my refund
Sure, I'd be happy to help you. Can I get your name or account ID so I can pull up your account, please?
David Williams
Can I get your username and email, please?
Username: davidw99 | Email Address: davidw99@email.com
And do you have your order ID?
Order ID: 0689175966
Okay, I have validated your purchase. Your refund is in progress, and was initiated by phone.
okay thank you for your help
Is there anything else that I can help you with?
no that will be everything, thank you again
You're welcome, have a great day!