Hi
Hello. How can I help you today?
So I have a kind upsetting issue I bought this jacket from Guess It was $49 I bought it when I was exercising a ton But then I broke my leg and I gained a lot of weight Now the jacket is the wrong size Can you help me return it?
Lets take a look. Can I have your name please?
Crystal Minh
So Crystal you are looking to return the jacket because it is the wrong size?
yup
Can you tell me your username, email, and order ID?
ok cm144162@email.com cm144162 1141735767
Thanks for that Crystal. What is your membership level?
silver
What was the purchase date of the jacket?
2020-02-04
Great. Thank you. You are eligible to make a return.
okay great how do i do that
Can I have your address for the return label? I will send you a return label for you to print.
6839 1st Ave  Jacksonville, TX 43215
Then you can drop it in the mail, bring to a store, or bring to a drop off location. One moment please.

Which method will you be returning by?
I'll just drop it off at a store i think I want to get rid of it It's depressing to look at clothes that I don't fit into any more
Great that sounds easy enough. Anything else I can do for you?
So I just take it to the store near me?
Yes with the return label that I am sending you.
Okay. So I will wait for the label, then go to the store
Should already have it.
I don't need anything else That was it
Thats it. Great have a nice day.
So I am confused, do I need a label or not? I don't have the label yet
Yes so that the store can ship it to us.
oh okay I understand Well, that's all I needed
Great have a nice day.