Welcome to our customer care unit?
Hello how are you doing today
How may I help you today? My day is going smoothly
I had a question about a payment that was made That's good to hear It is not showing up as being paid
I'm very sorry
I am wondering if it went to the right account
I need to look into this and find the best solution for you
I would like to correct it as soon as possible
Please give me your full name and account id
My full name is Chloe Zang My account number is 24132621 I ordered a pair of Tommy Hilfiger boots for 99 If it is not working that I would like to change the payment method to see if that works
let me get this straight.. You want to change your payment method right?
yes ma'am I would like to change the payment method to Visa instead of the Discover
What is your current method? Credit, debit or paypal?
I currently have credit I will just do debit
Now I just need to verify your identity
ok
I would need the following: zip code, username, phone number
My zip code is 56304 my username is czhang96 and my phone number is 9020145532
Sorry but the phone number was not verified. Can you give me either your email address or order id?
my order id number is 1149089064
Done
ok Thank you and have a good day
You said you prefer debit card
yes i prefer debit Thank you and have a good day
Everything has been updated Bye