Hello what can I help you with today?
Hi I have a question about my account
Okay, what is the question?
I just noticed my name is spelled incorrectly and I wanted to correct that
Okay we can certainly get that addressed for you today. Just to make sure were on the right page. We need to change the name on your account so that it has the correct spelling?
yes
Okay not a problem. Can you provide me with your Full Name and Account ID?
My name is Sanya Afzal ID is sa903953 You have my name as Afzali I want to take out the "i"
Okay. I'm pulling up your account now.

Okay. Next we will need to verify your identity. Can you confirm three of the following fields? Zip, phone number, pin number, username, password, email address, order ID of previous purchase
zip is 20657 phone is 953-983-5853 email is sa903953@email.com user name is sa903953
Okay I've verified your identity. You wish to update the name to "Sanya Afzal" is that correct?
yes that's my correct spelling
Your account has been successfully updated. Is there anything else I can do for you?
ok cool that's great that's it
Awesome. You have a wonderful day! Goodbye.