AcmeBrands, how may I help you?
I am trying to add a jacket to my cart but it doesn't seem to be working
Let me help you with that. Is the rest of the website working correctly?
It seems to be
Ok

Can you refresh the page and try adding it to the cart again?
Still not working
Can you log out and then log back in, and try to add to the cart again?
Ok that seemed to work
That is great Can I help you with anything else?
I don't think so
Have a good day.