Hi. How may I assist you today?
Hi I'm trying to purchase an item but I can't add it to the cart.  The cart isn't updating when I try to add it
I'm sorry to hear that. Have you tried refreshing the page and trying again?
I did, but that didn't help
Hmm. Okay, then let's try logging out and then back into your account. Then see if the item is in your cart or if you can add it to your cart.
O.k. give me a second. YES that worked.  It's added to my cart now.  Thank you so much
That's great to hear. Is there anything else I can help you with?
That's all I needed.  Thank you !
Have a nice day.