Hello, this is AcmeBrands customer service. How may I help you?
Hi, I'm having trouble removing an item from my order.
Okay, may I have your full name or account ID?
Sure. Albert Sanders and Account ID is JDVYTRMHB6 Okay, great. I need to remove the Guess shirt from my order,
Okay, may I have your order ID?
The order ID is 4721235592 Sorry about that! I thought I had only added the item to the cart, but I ended up actually buying it.
That's alright. Has the order already shipped?
Um, let me look. Oh gosh, it says that the order is already in transit.
Okay, may I ask what your membership level is?
I should be a Guest.
Ah, unfortunately you will have to wait until you receive the order.
Oh, okay.
Once the item arrives, call back to customer service to initiate a return.
Okay! Thanks so much.
No problem, is there anything else I can help you with?
I think that's it, thank you.
Okay, have a nice day.