Welcome to AcmeBrands. How may I help?
I have questions about the status of my subscription
Sure. What is your question?
when is the annual fee due? i would like to pay the fee if it is due today
OK. Let me check. May I have your full name and account id?
Crystal Minh. DJKKA7551W
OK. Did you want to just check on the status, or did you want to pay your subscription?
both
OK.

I have pulled up your account. May I have your order ID
5871576153
Thanks Crystal. I have verified your ID

I see that your subscription is not active.
how can i have it active again?
Sure. How much would you like to pay?
all that i have to pay in order for it to be active
50
ok i will like to pay it now
Shall I authorize the payment now?
yes
Thanks. Your subscription is now active. Anything else?