Hi, how can I help you?
Hi there - I placed an order on your website last night I got a confirmation email saying the standard shipping would be $25 I want to know if my order has shipped already because the shipping cost seems way higher than normal
Okay, I can look into this for you Can I have yoru name, username, email address and order id please
Yes, my name is Albert Sanders my username is alberts2 and my email is alberts2@email.com Oh and my order ID is 3768517052
Can you see the shipping status?
It says In Transit I placed the order last night
Okay, I can cancel this order for you
I still want the item Is it possible to get the shipping cost waived or at least reduced?
Sure I can refund the amout you were overcharged. Normal shipping is $8, so I can refund 17
Okay, that works
Okay that amount will be credited back, anything else I can do for you?
No, that's all Thank you
Have a good day