how can i help you today?
Hi, this is Joyce Wu.  I don't have an account there but I just made an order as a guest Unfortunately, I need to return this shirt because it arrived with a stain
if i understand correctly, you need to process a return for your shirt for a stain?
Yes, that's correct
ok, one moment while i pull up your account

may i have your username, email, and order #?
sure, in that order, they are: joycew94 joycew94@email.com 3635786307
one moment

thank you would you like this refunded to the card on file?
I would prefer PayPal, if that's possible
we can do credit card, gift card, paper check, or add the value to your account
hm, in that case, Credit card would be best
ok

may i have your account id to process the refund? i will need your account id, and the amount of the item cost, to process the refund
I'm afraid I don't have an account ID, this was placed as a guest the amount of the item was $79, for a Calvin Klein shirt
i dont seem to able to process a refund dor guest accounts to credit card at this time is it ok if we mail you a check? we can also mail a gift card, but i am ssuming you wish to have the cash
Mailing a check would be fine
ok

ok, may i have your mailing adress for the check? please?
5329 Lexington Ave  San Lima, TX 51471
thank you

ok the refund has processed can i help you with anything else