Hi, how are you doing today?
I got an email that seemed to display a different item than I ordered can you confirm that the item being delivered is michael kors boots?
Sure, I can look into that for you. What is your name?
Chloe Zhang
Thank you, can I also have your account ID and order ID

Along with those two items, I will also need your username and email address please
czhang99 czhang99@email.com
Can I also have your account ID and order ID?
FBPJ0UKPVS 2970875983
Thank you, one moment while I check the system please

I apologize, it looks like the email was correct. I will change the order in our system to the Michael Kors boots for you.
thanks
You're welcome, is there anything else I can help you with today?
no that was all
Have a great day!