Good afternoon, how can I help you today?
Hi, I'm trying to access my account but I seem to have forgotten my user name
Alright, so you just need your username so you can log on to your account?
Yes, please
I can help you with that. Can I please get your full name or Account ID?
David Williams
To verify your identity can I get your zip code and phone number?
35421 is my zip code.  my phone number is (058) 667-2160
Perfect. I was able to verify your identity and your username is dwilliams1
Great, let me try that out if you could hold on a second. That works!  Thanks for your help.  That's all I needed today.
Great! Thanks for contacting me today. You have a great day David!