hello, how may i be of assistance?
Hi, I think I am missing $40 in credits on my account. I should have received the credit for a promotional package I purchased.
if i understand correctly, you are missing credit on your account from a promo package?
yes
I can definitely assist with that today first i need your full name or account id to pull up the account
Crystal Minh
my apologies for this inconvienence, we will get it resolved
Thanks.
it looks like the credit is properly applied on our end, and there is an issue with the display of it on your side, i have some steps to remedy this however first try logging out and back in again, sometimes this is needed to update the page let me know if that resolved the missing credit
That did the trick.  Thank you!
no problem! is there anything else i can assist with today?
No, thanks again.
have a good one!