Thank you for contacting AcmeBrands! How can I help you today?
Hey, I think I was overcharged for shipping.
I'm sorry to hear that you may have been overcharged for shipping costs. Could you provide me with your name or account ID so I can pull up your account?
David Williams
Thank you. Can you verify your username, email address and the order ID?
davidw73 davidw73@email.com 5711346360
What is the shipping status of your order?
Delivered
I cannot waive the shipping fee since it has already be delivered, but I can refund you $8, which would have been the standard shipping cost.
That's really fair. Thank you so much.
You're welcome and I apologize for the error. Is there anything else I can help you with today?
That's ok, you've been very helpful.
Thanks. Have a great day!