Hi.  Can I help you toda?
how is my refund? I wanna add that to my existing refund.
You would like to add a second refund to a refund you already have?
yes I wanna add it to my existing refund
Ok, can you tell me your full name or your account ID?
Rodriguez Domingo
Ok, thanks.

Can you tell me your username, email address, or order ID?
rdomingo859@email.com  rdomingo859
Can you tell me the oder ID please?
Order ID: 6693716155
Which item do you want to return?
boots
Can you tell me the brand of the boots? Hi, if you tell me the brand of the boots and the price I can approve your refund.
tommy hilfiger
What is the price of the boots?
69 dollars
Can you also tell me the amount of the previous refund?
100 thanks
Is there anything else I can help you with?
no
Ok, I will end this conversation.