Good afternoon. Thanks for contacting AcmeBrands. How can I help you today?
Hi there, I ordered some Guess jeans but I realized they are the wrong color I was wondering if I can return them
I'm sorry to hear that. Could you provide me with your name, account ID and order ID to pull up your account?
Sure My name is Rodriguez Domingo My account ID is, hmm I don't seem to have an account ID my order ID is 1390447614
Okay, thank you. I'll pull up your account now.
ok
To confirm your purchase, do you have your username and email address?
rodriguezd752 rodriguezd752@email.com is my e-mail
Thank you. I've confirmed your purchase of the Guess jeans.
Excellent.
Which membership level do you have?
Silver
You still have your receipt for the jeans?
Yeah I think its around here somewhere
Great because you are a Silver member, you can return the product within 6 months of purchase with the receipt. I'll need to send you a return label. What is your shipping address?
5682 2nd Ave Brighton, NY 34559
Thank you. How would you like to process the return: by mail, in store or drop off center?
by mail
You will receive the return label by email shortly. Securely package your return in a suitable box, affix the label and you can send it by mail for us to process your return.
Ok thanks
Is there anything else I can help you with?
Nope
Great! I hope you have a great day.