Thanks for contacting us at AcmeBrands! How can I help you out today?
Is it possible to get an extension on my subscription payment?
Let me see what I can do. Can you please provide me with your full name so that I can pull up your account?
Chloe Zhang
Thank you, Chloe. While I pull that up, can you please also provide your account ID and order ID?
Account 9KTRK0TM94 order 8346882986
Thank you, I've successfully verified your identity! What is your membership level?
silver
Okay, and when was your payment due?
I am not sure, but I am currently having some trouble with my credit card account but I do not want to lose my benefits
Okay. On my end, it shows actually that your payment is not due for another 3 days, so I can put in a request for an extension for you and grant it.

Is there anything else that I can do for you?
That is great! For how long would it be extended?
I'm afraid that I don't have that information available, but it will hopefully be long enough to give you enough time to get the credit card problem sorted out.
OK, will I receive any notice of the new due date for the payment?
I am not sure, but I can ask my manager to call you with more information, if you'd like.
Yes, that would be wonderful! I just want to make sure everything is sorted out in time.
Sure, what is your number?
(235) 818-2589
I've notified the manager and recorded your phone number, so you can expect a call soon. Can I help you with anything else today?
Not at this time - thank you for all your help!
You're welcome, have a wonderful rest of your day!