Hello, thank you for contacting AcmeBrand. How may I help you?
Yes i noticed a subscription was added to my account even though i never wanted it and to see about the $40 refund if this is true
Sure thing, I'll happily look into this for you. Could you provide me with your Full name so I can pull up your account please?
Alessandro Phoenix
Thank you Alessandro. May I ask how you heard about the subscription being added?
from a friend
Let me look into it, one moment please.

Alright, after looking at your account no subscription was added. Your friend may have misheard or misunderstood the unformation. Was there anything else I can help you with today?
okay, thank you and that will be all
Thank you and have a great day!