Hi, how may I help you?
Hi. I returned an item but it looks like my charge hasn't been reversed yet.
ok, I can help with that one moment please So you returned your item, but haven't received your credit, correct?
Yes. I've already returned it. But the charge has not been reversed on my billing statement.
Can I have your full name or Account ID please?
David Williams
And what was the item you returned?
A Calvin Klein shirt
great. Can I have your Order ID please?
2677384367
I also need your Account ID to check your order
I don't know my Account ID. I have my username if that will help
no problem, yes your username and email will be perfect
davidw92 Davidw92@email.com
thank you How long has it been since you got the refund?
I've kind of lost track, I don't know when it was.
You don't know how many days since the refund?
No, I don't have that information.
Ok, one moment Do you know what your membership level is? are you there?
Sorry. Yes. I am silver.
okay I'm going to go ahead and process your credit now to make sure you get your money back

Your account has been credited for the item and you should be able to see it now
Perfect! Thanks for your help!
Your welcome. Can I help with anything else?
That was it. Thanks!
Have a good day