Hi! How can I help you today?
I was shopping earlier and thought I added everything I liked to my cart, but I forgot the boots. Can I still add them to my order?
I'd be happy to check on that for you. Can I have your full name, account ID, and order ID, please?
Albert Sanders. My account ID is EYKX1T79R5 and my order ID is 7138041284.
And what does the shipping status say on your order?
it says order received
Okay, great. We can go ahead and add it to the existing order since it hasn't shipped. What was the brand of boots you wanted to add?
Tommy Hilfiger I'm so glad!
Okay, I have added it to your order! Is there anything else I can help you with today?
No, that's all. Thanks a bunch!
You're very welcome! Have a great day.