Hi, how can I help you?
I was just checking to see how much money I owe, if anything.
Okay, can I have your name please
I'm Joyce Wu. I love your service, but I'm afraid I'm going to lose it.
I'm sorry, why do you think you're going to loose it?
Because I have an outstanding bill I haven't paid.
I need ot verify your identity with your account ID and order ID.
Oh. Okay.  Let me see if I can find it. 63OA8COAVM is my account ID. 4477572749
Okay you owe $49 and it is due today.
Okay. I definitely want to pay that today!
I have sent a link that you can use to access your account and pay your bill. Is there anything else I can do for you?
No, that's all. Thank you!
Have a nice day.