hello, Thank you for contacting us today. How may I help you?
Hi.  My name is Alessandro Phoenix.  My order ID is 4399669751.  I was wondering if I could upgrade my order to overnight shipping?
Upgrading to overnight shipping? I'm sure I could help with that. Let me pull up your account first.

Alright, now could I please have your account ID to verify it?
My account ID is ATDV2WMWIW.
Okay everything looks good. Could you please tel me the shipping status of the order?
Order Received.
Order recieved perfect let's go ahead and get it upgraded

I'll need to determine how much the extra fee is. could you tell me your membership level?
My membership level is Gold.
Even better news. I can upgrade the shipping for you free of charge! Let me go ahead and put that through now.

Was there anything else I could help you with?
That's it for today.  Thank you.
Not a problem, thank you for shopping with us and have a great day!