hello?
Hello. Thank you for contacting AcmeBrands. How can I assist you today?
Hi, I had a question regarding my account.
Okay. Can you tell me a little more about you need?
I wanted to check with someone because there seems to be an extra fee added for no reason to my order
I understand. May I please have your full name or Account ID in order to pull up your account?
ok, my name is Sanya Afzal My account ID is UFLKTEZOWD If it also helps, the order ID is 5954144916
Thank you. One moment please while I access your account. Thanks for your helpfulness. That definitely helps.
ok cool
While I finish, can you please tell me what fee you're referring to?
Yeah, the boots I got was supposed to be $54 but as you can see there's extra fees attached to it. I wanted to know how come I'm not paying $54
Okay. That makes sense. Let me look into that for you.
ok thanks
Do you know what your membership status is?
yup its gold
Gold. Great. And how much were you overcharged?
I'm not sure, I'm at work and don't have the invoice with me. I just remembered I was overcharged and wanted to talk to someone before i forget
Okay. That's fine. Let me see if I can remove this fee for you since you are a gold member. One moment please.
ok cool
Okay. I have gone ahead and updated your order to deduct a $10 amount. Is that acceptable to you?
yes that's great. I appreciate it
You are quite welcome. I'm glad I could help. Is there anything else you need assistance with today?
no that was it. again thanks for your help on this
Okay. You're welcome. Well thank you for shopping with us. Have agreat day!