Hello, how can I help you today?
Hi, my name's Rodriguez Domingo.  I made an order, but the cost of shipping was just too high in retrospect Is it still possible to move the delivery date back to next week?
Glad to help. May I have your full name please?
yes, there's no middle name, just Rodriguez Domingo
thanks.
or the account ID is WG5HYCYNB2 if that helps
I also need your order ID, please.
7198812760
Perfect. What is the shipping status of the order?
It says "Out for Delivery".  Does that mean that it's just waiting to leave the warehouse?
Oh, it is already sent out from the warehouse. So it is too late to change the delivery date.
Oh, shoot
I need your membership level to proceed further, please.
I am a guest member
Sorry that we can't do anything for a guest member in this situation.
I understand.  If it's already in a mail truck, there's nothing that you could do I guess that's what happens when one snoozes
Thanks for your understanding. Is there anything else that I can help you with?
I losed the chance to save money on my shoeses, but thanks for your help anyway.  That was all I needed
Have a nice day!