Hi, what can I do for you/.
Hi.  My name is Albert Sanders.  My Order ID is 3151805390.  On my last order of these Calvin Klein boots for $59, I noticed an extra fee?
Okay let's take this one step at a time.

Can I have your account ID?
My account ID is BLUEAQHMUF.
Thank you, your account has been verified.

So just to specify, this is a mystery fee and not an additional item that was added to your order?
Correct.
And can you tell me your membership level?
Gold
Okay, thank you for being a gold member. This fee was not a mistake but for your loyalty at being a gold member I will remove the fee for you.
Great thank you!
Is there anything else I can do for you?
No
Have a great day!