Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi I have a question about my account.
I'll be glad to help you with that. May I get your full name, please?
Albert Sanders
Thank you, Albert! What may I assist you with today?
I returned an item over two months ago and I still don't see the refund in my account. Can you help?
I'm so sorry for the inconvenience! To validate your purchase, may I please get your Username, Email Address, and Order ID?
alberts3 alberts3@email.com 3532934701
Thank you, Albert. To confirm, you've been waiting on your refund for 60 days now?
yes
May I get your membership level, please?
gold
I'm so sorry for that inconvenience. I will go ahead and process your credit right now.

Is there anything more I may help you with today?
great thanks that's it
You're very welcome! Thank you so much for contacting AcmeBrands customer service. Goodbye!