Hello, can I help you with anything today?
Hi. I'm trying to make a purchase, but my card keeps getting declined.  I know it's got credit on it, and I can't figure out what the problem is
What is your name?
Albert Sanders
Can you try logging out and back in?
Ok I did that, but my card is still being declined
Try typing in the information again.
ok oh! there it goes.  Thanks!
Is there anything else you need from me?
nope, that's it.  thanks so much
Have a great day!  Glad we got the problem settled!