Welcome to AcmeBrands. How may I help?
Howdy! I would like to purchase some items however I cannot add them to my shopping cart. For some reason it is not updating....
OK. I can help with that.
ok cool
Please refresh the page and add items again

Did that work?
no
OK.

Please log out and then back in Did that do it?
yes thanlk you
Great! Anything else?