Thank you for contacting Acme.  How may I help you today?
Hi! I am missing my $40 credit
Oh, I'm sorry to hear that, let me see if I can get this cleared up for you
thanks
Was this credit in regard to a subscription, a promotional package, or a previous purchase?
subscription refund
Okay, I'll take a look at your account and see what's going on May I just gather some information from you first, to verify the details?
ok
Your full name or your account ID
Sanya Afzal
Thanks, Ms Afzal and I'm very sorry about the inconvenience, I'll get you a code that will place the $40 credit into your account immediately
thank you
There we are, the code QEW04 should do the trick
Thank you so much
You're welcome.  May I help with anything else while we're here?
no thank you
Okay, have a great day