Hello and thank you for contacting AcmeBrands! How can I help you?
Hi! I received an email this morning and I am alarmed I have a subscription with you and it says it was removed from my account I want to keep my subscription I have already paid for it
I'm sorry to hear that. I'm sure we can get this corrected. Could you provide me with your name and account ID?
Joyce Wu I am sorry I do not have my account id
That's okay. I was still able to locate your account. Did the email only say that the subscription was removed?
Great! Yes it was removed
Give me one moment to take a look at your account.

It appears that your subscription was cancelled in error. I will turn your subscription back on for you. My apologies.
Thank you so much
Your subscription is now reinstated. Can you check now that your service is working?
Yes it is! Thank you so much
You're welcome. Is there anything else that I can help you with?
no thank you
Great! Enjoy the rest of your day, Joyce.