Hello, how can I help you today?
Hi there. I want to upgrade the delivery on one of my packages because I need it urgently. I bought a jacket from you and just booked a last minute trip, so I would like to have it in time of my departure.
Alright, lets see what we can do about that. Can I get your full name or Account ID?
Sure. My name is Chloe Zhang And my account ID is UNGC9XY8BI
Thanks Chloe. And you wanted to upgrade this so you get it faster?
Yes. I was hoping for overnight delivery
I have to verify your identity. Can I get your Account ID and Order ID?
My account ID I just gave to you But my order ID is 2653201449
Sorry about that! It popped up on my screen while I was pulling up your account with your name. Do you have the shipping status on this?
Yes I should Oh my, it says the item was delivered! Is that what you see on your end too?
It actually does not show me the status yet. I think my system is a little slower!
I guess I should go check my mailbox to see if it has arrived!
If it is delivered you should have it by then end of the day! Was there anything else you needed today?
No that's all Sorry for bothering you I should have checked the shipping status first!
No problem, Chloe. I 'm just glad you will get it in time. Have a great evening!