Hello, how can I help you today?
hi I want to check out the status of my order
Okay, let me check that for you.
thanks
Okay, so you've already placed an order and want to check on its shipping status, is that right?
No I don't know why it cost so much
I see, please hold.
thanks
It looks like an extra fee has been added to the order? Is that right?
yes
Okay, I'm sure I can help with that. Can I get your name or account ID please?
Chloe Zhang is my name
Could I get your account ID and order ID please?
74QYPREU4A 3448145428
Thank you.
you're welcome
Our system isn't showing any errors with this order.
It seems high, I don't want to pay that much.
Can I ask your membership level with us?
silver
I'd like to remove this excess fee. How much were you overcharged?
6 dollars
Okay, this amount has been taken off of your charge. Is there anything else I can help with?
nope
Have a nice day.