How may I help you today?
hi can you help me with the delivery time, it is in need to be changed?
of course i can help change your delivery time today
I need it to be coming to my house a week later
first i need your full name to pull up the account
oh that makes sense sorry  my name is Alessandro Phoenix
and did you recieve an email that made you think something is wrong with the shipment or you simply need to change the date? or change from morning to evening
Oh if you could change from morning to evening then we do not need to change the day
perfect
I work shift so this way I am sure to be home if  you deliver evenings
account id and order id are what i need to continue do you have them handy?
here you go G7KRCW9Y16 need delivery adress too?
also the order id
3808649568
looks like this is actually a mistake on our part i must apologize
oh that is ok, so it will arrive when?
what is the shipping status as of now/
it says it is in Transit
unfortunately, it is too late for me to change the delivery time as the item is already in transit however we will leave it out back for safety
well ok, thanks for trying I will see if my mother can help
Is there anything else I can help with?
Ok that will work too No thanks have a great rest of your day. you where very nice
have a good one