HI! How can I help you today?
Hi I'm having a problem with a promo code. Can you help?
Sure! What problem are you having?
I'm trying to enter it but it keeps saying it's invalid?
ok, can I have your name?
Rodriguez Domingo
How long ago did you get the promo code?
8 days ago
Ok, I see what happen.  Promo codes are only valid for 7 days What is your membership level?
oh no :( silver
Since you are one of our valued customers, I have generated another one for you HB2SL
oh great thanks so much!
Was there anything else I can help with today You're Welcome
that' sit
Have a great day