good afternoon, how can I help you?
I keep trying to search for items and I always get zero results returned.
I see, let me check solution
thanks
ok, we will do a series of steps and we will see which one manages to solve your problem
ok
First, have you already tried to log out and back in from your account?
that did not work
Let's try looking for a specific item other than yours like "Prada Handbag"

let me know how it turned out
that seems to work
Ok, try again to find your desired product
That worked!
I'm glad to hear it a pleasure to help you