Welcome, how can I help ?
Hi! I seem to have forgotten my password for my account
oh dear. i hate when that happens. I am happy to help you with that. What is your name?
Norman Bouchard
Do you recall your username, by any chance? Don't worry, we can still proceed
normanb4
you do! Wonderful!

In order to generate a new password I will either need your PIN, if you have it? Or we can use the Security Questions
674948
great, thanks
you're welcome
pkh4sg5k3o That is your new password. Probably should change it asap...
thank you so much. I was able to get into my account.  I will change it now
Is there anything else today?
Nothing else
great, have a good day!