Hi. Can I help you with anything today?
I would like to return the product. Because It is green not black.
So you received your item and the clor is wrong? color
Yes
Can I get your name and account ID please?
My name is Crystal Minh and my account ID is 723U2B2
Thank you Crystal. Can I get your username, email address, and order number please?
My username is crystalminh090, my email is crystalminh090@email.com. My order ID is 9321172898
Thank you Crystal. One moment please. Can you tell what membership level you are?
It is Bronze
Thanks Crystal. When was this purchase made?
I think It was around December 10 of last year.
Ok that is past our 90 policy. Do you still have the receipt or original package?
The item is in original packaging.
Great. Since you have that we can process the return. We can do that by mail, in store, or by drop off?
I would prefer for drop off.
Can I get your address. I will send you a label in case you need to mail it.
It is 3283 Circle Drive Monterey, CA 59403
Thanks. Is there anything else I can help you with?
Nothing else.
Great. Have a nice day.