Hello and thank you for contacting us today. How can I be of assistance?
hi i wanted to know if im getting free shipping with my order.
Sure. Can I please get your name or Account ID please?
sure, its Joyce Wu and I dont my id number.
Perfect! Thank you, Joyce. Let me look into this for you.

Joyce do you know what your membership level is?
uh yeah, it's silver
Okay Joyce. It looks like due to your silver membership you do have free shipping!
I'm really dying for some new clothes but i just don't want to pay shipping. money is tight.
I totally understand! So yes, with your membership level you do not have to worry about shipping costs at all. Can I help you with anything else?
oh well thats great! thank you! no that it!
I'm glad I could help you today, Joyce. Have a great day!