Hello, how can i help you?
I ordered a pair of boots and they are the wrong size and I would like to see about returning them.
I will be happy to help you with  this issue. Can i get a name please.
Sanya Afzal
I found your account, Sanya. I now need to validate your purchase and for that I need an username, email and order id.
safzal16 safzal16@email.com Order ID: 5852467773
Thank you everything look good. Now can I get your level membership, please.
Silver
Can i get your purchase date now
09/23/2019
Unfortunately You will be unable to make a return. To much time has passed.
Could you tell me what the time limit is?
it cuts off 6 months from date. You are a bit passed that.
ok thank you
Can i help you with anything else?
no that is all
Have a great day.