Good afternoon, how can I help you?
Can I postpone my subscription payment so it won't be late? like the due date
oh you want an extension you mean?
yes please
would you give me your full name or account ID Sir?
Rodriguez Domingo
additional to this would give me your order ID and account ID
I haven't made an order yet, because i didn't want it to get cancelled if I had a late subscription payment.
oh don't worry, the account ID is associated with your profile where you can check it, and the order anyway (the one that will show me your due date)
I can't seem to find my account ID.
so I can locate it and give it an extension it is a series of capital letters and numbers.
Can you look it up with my phone number. I don't see any other numbers or letters.
oh sure, just give a moment please
Okay, it's (230) 024-1800
ok, please wait sorry the delay
its ok
ok excuse me but to verify you would just like to know about delays in membership payments? maybe
yes, I need to know what happens if it is late.
oh I understand, sorry for the problems caused by my mistake. I'll give you the necessary information
thanks
Ok based on your situation I will give you the following relevant information, after the due date you will pay an additional $ 2 per day late along with your standard amount for the month but if you are a silver or gold member you will have up to 5 days free from this penance.
Okay. That's all I need to know.
sure, a pleasure to help you have a nice day