Hi!
Yes i'm trying to check the status of my order online but i lost my phone that use the two factor authentication
How can I help you? sure, not a problem, I can help with that! May I have your name please?
Chloe Zhang
Thanks, I'll also need your email address to send you a  link to reset 2 factor authentication
CZhang123@gmail.com
Perfect, I'll send you a link to reset 2FA as well as a link about best practices for online security Was there anything else I could help you with?
okay, great thank you and that will be all
you're welcome, have a good night!