Welcome to AcmeBrands. How may I help?
I was really hoping to buy this shirt by tommy hilfiger but it is out of stock
Ok. May I have your full name or account ID
Alessandro Phoenix
Thanks Allesandro. I have pulled up the account.

I am sorry about that. Let me notify the purchasing department so this does not happen again. One moment.
I appreciate it
No problem. Anything else I can help with?