hi, how can I help you?
Hi! I need to check the status of my item but I can’t. I forgot my password. Can you assist me with this?
sure! Can I have your name please?
David Williams
Thanks for that, I'll also need your username please
Username: davidwilliams422
great, next I'll either need your PIN or the answer to your secret question
885921 And the answer is ducky
great! I've generated a new password for you. It is 0vvzyvl0b6p
Great!? Thank you
I'll also send you a link on security best practices you're welcome, anything else I can help wtih?
Ok. Good that’s all
have a great day!