Welcome to AcmeBrands. How may I help?
I want to look at my shopping history, but I don't have the phone that I use for two-factor authentication. I don't think I can access my account.
Ok. You have an issue with 2fa. I can help.
Okay, thank you!
You will have to reset 2fa. I will send a code to your email once we finish a few steps May I have your full name or account ID
Crystal Minh
Thanks. I have pulled up your account What is your email address
I don't have one.
OK. What is your pin
I have a security answer, is that the same thing?
Yes. What is mother's maiden name
Martinez
OK. Please check out this link. It has info on how to stay safe online

You are all set. Anything else I can help with, Crystal?