Hello, thank you for contacting AcmeCorp, how may I help you today?
Hey, can you check on my shipping? The fee is way too high.
Yes I would happy to look into this for you.
Thanks!
May I have your full name or account id please?
Norman Bouchard
Thank you may I please have your username, email address, and Order ID?
Let's see if I can remember! nbouchard613 nbouchard613@email.com 8281377775 Whew, got it all. With auto fill, I don't have to remember.
What is the order Id again?
8281377775
Thank you. What is the status of shipping on this order?
it's in transit
I can offer to waive the fee if that would help?
That would be great!
Done. Is there anything else I may help you with today?
No, that's everything.
Thank you for contacting AcmeCorp, please be safe and stay well.