Hello, how can I help you today?
Hello. I want to look at an order I placed, but I've lost my phone I used to access the account. Is there any way that you could access my account for me? Or give me instructions on how to recover my account?
I'll try to help you. Can you explain further what you are trying to recover when you mean your account. Do you know your username? I can help you recover your username if thats what you need
I created an order and want to check it to make sure I ordered the correct item. Since I lost my phone, I can't access the account/order. My username is DBMS91.
Okay I'll help you find the status of your order. Can I also have your full name and Order ID?
Sanya Afzal Order Id: 23087
Thank you. Do you know if this item has shipped?
No, I don't know if the order has shipped. It is due to arrive at the end of next week. I just want to make sure I ordered the pink, linen napkins and not the pink, polyester napkins. And of the ETA is still the same (end of next week).
Did you lose your password when you lost your phone?
Yes.
Let me help you recover your password. One moment please. Do you know your pin number?
Yes. 8963
Your new password is 0fj7ihty4bnu
Okay. Thank you.
You should be able to check your order now. Please let me know if it's working.
It did. Thank you.
Great! Is there anything else I can help you with?
No, that's it. Thank you for your help. Have a great day!
Thank you, you too! Thanks for being a customer!