Thank you for contacting Acme.  How may I help you today?
Hi, I am having a hard time with the website and it is frustrating. I can't seem to get the search bar to work.
Oh, I'm sorry to hear that. I'll see if I can help, and possibly notify our IT team
Ok thank you.
Can I ask what specific problem you are having with the search bar?  Does it keep telling you that there are no results found?
No, it just seems to not bring up anything I search for. Even something generic like coats.
I see I have some suggested steps that you can take, and hopefully one of them may fix the problem for you
Ok
Can you try simply logging out of the website and then logging back in.  I know it sounds simplistic, but sometimes it just takes a quick reset to get things working
Ok, one moment, I will try that. That did not seem to work, now the results are just unrelated to what I was searching for. If I look up coats it shows shirts.
Oh, I see.  May I ask you to try searching for one specific item on your end?  Can you search for "Prada Handbag" and let me know what you see?
Yes, one moment Ok, that brought up Prada pocketbooks.
Ok, and is your original search term still giving you the wrong results if you try it this time?
I just tried it again and it seems to be working now.
Oh, I'm glad to hear that I'm very sorry about the inconvenience, I can't imagine what caused our system to hiccup like that, but I'm glad it's working for you now
Thank you for your help.
You're welcome.  Is there anything else I can help with?
No that will be all for today.
Excellent, have a great day