Thank you for contacting Acme.  How may I help you today?
Yes, I ordered some jeans the other day, and it looks like I was charged twice on my bill.
Oh, I'm sorry to hear that, but I can do my best to clear this up May I ask your full name before we begin?
Albert Sanders
Thanks Mr. Sanders may I also ask your Account ID and your order ID?
24WWTFD2UL 5520301699
Excellent.  I have your account details, and I will check with our system to see if this was a mistake on our part.
Thanks
Ah, good news.  There was indeed an error on our end.  You were charged twice for one item, but this extra fee will be removed
Thanks, when can I expect the money to be returned?
Since the order is being processed, it should be issued from us immediately.
Okay, thanks so much!
At that point it would just depend on how quickly your bank or credit card processes the credit But just to finish things off, I need to confirm with you how much you were overcharged
49$
Excellent, that matches our records.  Sorry about that, it's just an extra security step that we need to take each time.
I understand.
I will remove that charge from your account now, and everything else about your order should proceed as planned Is there anything else that I can help with while we're here?
Nope that's all.
Excellent.  Thanks for your order, and I hope you have a good day, Mr. Sanders