Hello, how may I help you?
Hi i have an issue with shipping i paid for overnight shipping on an order and just recieved it today
Okay, so is your aim to get a refund on the shipping?
yes i ordered this over a month ago
May I have your full name?
David Williams
May I have your username, email, and order ID?
dwilliams689 dwilliams689@email.com 8689006413
So the order was just delivered today, correct?
yes
The best I can do is give you part of the shipping cost back, it will be $8.

I'm very sorry for the inconvenience.
i appreciate it np thanks
Do you need anything else?
nope thats all
Okay, thank you and enjoy the rest of your day.