Hello, how can I help you today?
I placed an order, but I forgot to add an item that I needed. So I wanted to see how to go about adding it.
No worries, can I have your full name?
Chloe Zhang
And can I have your account and order ID's?
My account ID is XHSE9FT1LS, and my Order ID is 6664113331
And what's the shipping status of your order?
It says it's Out for Delivery
Well what's your membership level?
My membership level is Bronze.
Well that's a shame. Since your order is already out for delivery we can't add anything to it And since you're only a Bronze member we can't ship a new order with no additional shipping
So should I just go in and place a new order?
So if you want your item you'd have to place a new order yourself!
Ok, I'll go ahead and do that.
Yes, sorry again that I can't do anything Is there anything else I can do for you?
That's ok, thank you for your help. And no, that's all for now.
Well then have a nice day!