AcmeBrands, how may I help you?
Hi, I just made an order but I think the delivery time is wrong, can we chang it?
Let me help you with that. Could I have your full name or account id?
Yes, my name is Norman Bouchard
When would you like to change your delivery time to?
how about for Friday if possible
Could I have your account id and order id to verify your identity?
MD0WBWRBLT Is my account 8006405328 Is my order
Thank you Let me check if the delivery time is wrong.

Could you tell me your shipping status?
It says out for deliever Delivery
If it is out for delivery, I cannot change the delivery time. I apologize for not being able to change it. Can I help you with anything else?
Oh ok that is all I wanted today
Have a good day.