AcmeBrands, how may I help you?
Hello
Hello
I believe I have been charged too much for shipping, can you check on that?
Sure Could I have your full name or account id?
The name is Alessandro Phoenix
Did you get an email and your shipping cost is too high?
Yes it was, I would like to get a refund on that if possible
Could I have your username, email address and order id to validate your purchase?
aphoenix715, aphoenix715@email.com,3931780892
Thank you
No problem
Could you tell the status of your delivery?
It shows out for delivery
Since your package is out for delivery, I cannot change anything for the delivery. I can give you part of the shipping fee back.
That will be fine, I appreciate that
Can I help you with anything else?
That is all, thank you, have a good day
Have a good day.