how can i help you today
Hi I was thinking of buying some jeans, but I'm not sure if they will fit right what is your refund policy
if i understand correctly, you are inquiring on our storewide return policy?
yes
i can assist with that today, may i please have your name
Albert Sanders
thanks albert let me pull that information for you

and, were you asking our policy on returns, or refunds, specifically? i believe you initially said refunds, correct?
yes, refunds
alright, i have found an answer for you We do offer refunds on items that have not yet shipped. They can be given for any valid purchase confirmed with order id, username, and email adress. make sure you have this info when you contact us about the refund i am wondering if you meant our return policy, considering you were asking about returning the jeans if they did not fit, is that the case?
yah I guess so, I think I should have said return policy
ok our return policy is based on membership levels. gold members get unlimited returns, silver get unlimited returns for purchases within 6 months, bronze members are the same but only for 90 days all other members are allowed returns within a 30 day period
oh ok, I am a gold member I think that answers my question
then you will have unlimited returns at any date can i help you with anything else
sounds good Thats what i wanted to know
have a good one!