Hello! Thank you for shopping with AcmeBrands. How may I assist you?
I was wondering what this extra fee on my order is for?
I'll be glad to help you with that. May I get your full name, please?
Sanya Afzal
Thank you, Sanya. To continue assisting you, may I please get your Account ID and Order ID?
Account ID: CURL8HUHVC Order ID: 6988491530
Sanya, I have checked our system and it looks like the company has made an error in assessing you that extra fee. May I get your membership level, please?
bronze
I'm so sorry: unfortunately Bronze members are not eligible to get extra fees waived. This fee may have been added because of price surging at the time of your order. Is there anything more I may help you with today?
I don't understand why I would be charged more. Can you offer me any restitution?
I truly apologize, there's nothing more that I can do on my side, but I'll be happy to escalate your concerns to a manager and have them contact you ASAP.
That would be excellent.
I'll have a manager reach out to you as quickly as possible, Sanya. Thank you so much for contacting AcmeBrands customer service. Goodbye!