Hi, how can I help you today?
Hi, I want to make sure that the total cost is equal to the cost listed. I got an email that said it cost more I ordered a pair of Guess Jeans that was supposed to be $64
Ok, I can help you with that today.
Can you tell me if that $64 price is correct?
Sure, so you already bought the jeans and paid $64 for them
I also ordered a Calvin Klein Jacket that was listed at  $59 Yes, I paid $123 for both
Ok, no problem. I can help you with that. We can confirm your order cost of the items is correct.
Okay, thank you very much!
Your welcome Can I get your full name or Account ID
Account ID is TJDCUSXZG7
Ok thanks

Ok I need to verify your identity. Can I get your full name and order ID please?
Joseph Banter Order ID 2980046990
Thank you

One moment please Ok, it looks like there might be  a mistake. Can you tell me the shipping status?
I was hoping you could tell me the shipping status.
Ok, so you don't have anything that says "recieved" "out for delivery"?
No. Just an email saying that there may have been a price change, but no information beyond that.
Ok, no problem. Give me one moment!

Ok, it looks like occasionally our prices change which is out of our control. It's due to algorrithyms. However, I can offer you a promo code for your trouble today! That should make up for the change in price.
Have the items been shipped yet?
Yes, unfortunately they are already out for delivery.
Okay, I'll probably return them and then purchase them again with the promo code. Will that work?
Yes, that is a great idea. Do you know what membership level you are?
Gold level
Perfect, that will all be done free of charge.
Great, thank you so much for your help today
Once you receive the items, contact us for return.
I will do that. Thank you
Your welcome! Have a great day!