Hello, how may I help you today?
I'm going to be honest with you. I'm getting fat and my jacket doesn't fit anymore. I'd like to return it.
I see, well let's see what we can do about this. May I have your full name or account ID?
Norman Bouchard
So can we consider this jacket the wrong size?
Definitely the wrong size.
Fair enough, let's validate this purchase really quickly. May I have your username, email address and order ID?
normanb3 normanb3@email.com  3002091133
Fantastic.  Do you happen to know your membership level?
Silver
One last question, did you purchase this jacket in the last 6 months?
I bought it last September 12th.
Do you still have your receipt?
Of course, I keep everything/
Silver members get 6 months is why I am asking, Sept 12th would be beyond 6 months. But since you have the receipt we are good.
Oh no! Whew, thought I was going to have to go on a diet for a second.
So you can return it, now we can go to the next step!
That's a relief because I have a cheeseburger in front of me right now.
I am going to give you a shipping label to print, but to do that I will needs your full address. *need long day
7842 Circle Drive  La Fayette, MI 95464
So how would you like to return this jacket?  By mail, In store or at one of our Drop off centers?
In store works for me
Very good, you should be getting an email very shortly with your shipping label.
Perfect
And we are good to go, is there anything else I can help you with today?
That's it for today!
Thank you and you have a wonderful rest of your day and enjoy that cheeseburger!