Hi.  How can I help you?
HI, I need to check the status of my order. There seems to have been an extra fee added for no reason.
Ok, can you tell me your name, your account id, and the order ID?
Sanya Afzal NBITT1UAWC Order ID: 7271580330
What is your membership level?
Bronze
Sorry, I can't remove the extra fee The system says it's a customer error
Oh. Honestly that doesn't sound too far off. haha.
I'm sorry
I will have to be more careful next time.
Is there anything else I can do for you today?
That was my only question today.
Ok, I'll end this chat now