Hello, how can I help you
Hi there! My name is Alessandro and I'd like to check on the status of my order. The shipping cost seemed a little high.
Do you want to downgrade shippping so it cost less?
I believe my package has already been shipped, as my order statement shows it as out for delivery
Then What do you need done?
I'd like to see about getting the shipping cost refunded. My order isn't here yet, and I really think I paid too much. Could it have been a system error/entered incorrectly?
You want to get the shipping fee waived, is that correct?
That is correct. I order from this site often, and this is the first time I've had this issue
Okay, I will be happy to help you with this

Can I get your username, email and order id I need to validate your order
Absolutely, thank you so much for assisting me, My username is alessandrophoenix912, email is alessandrophoenix912@email.com, and the order ID is 9542267337
Thank you everything looks good since it is going to be delivered soon I can give you a refund back for the shipping fee
Right on, that sounds perfect!
There it should show up on your account soon, Do you need any further help
That's all for today, thank you again for your assistance
Have a great day.