Hi, thanks for contacting us.  How can I help you today?
Good afternoon. I need to make changes to my account information, The name has a spelling error.
Oh, I'm sorry to hear about that, but we can clear that up
Thanks
May I ask your name to begin with, but since there might be some confusion regarding our files, can I also ask for your account ID?
My name is Joyce Wu and I don't see my account ID. Is my usename the same thing?
No, your username would be something different, but I think I can access your account using just your name.  One moment, please.
Thanks
Thanks, Ms. Wu, I have accessed your account now So, you have a spelling error on your account.  Can you give me the name as it is currently written, with the error?
Joyce Woo
Ah, I'm sorry we mixed that up.  It must be irritating I also need to ask some other details, just to be able to fully verify your identity for our purposes
IT is fine. I just don't want it to cause an issue with billing Okay
Can you provide with any three of the following pieces of info, please: zip code, phone number, PIN, username, password, email address, or the order ID of any previous purchase
Sure. My PIN is 694644, zip is 79126, and user name is jwu50112
Excellent, thank you. and you gave me your name earlier, so I'll just go ahead an update your account name to Joyce Wu, if that's okay?
Sounds good
Okay, Ms. Wu, your account has been updated You should see the proper spelling on all correspondence from now on, and you won't need to worry about any billing issues
Great! Thank you
Thank you for contacting us.  May I help you with anything else this afternoon?
Nope. That is all. Thanks!
You're very welcome, and have a great day