Hi, how may I help you today?
Hello. I received an email confirmation for an order that I made. The email says I ordered 2 but I only ordered 1.
No problem, may I have your full name?
Albert Sanders
Next I also need your account id and order id, please.
2EV1DTMONK is the Account ID. 0489597983 is the order ID
Can you reconfirm your account id please?
2EV1DTMONK
Just a moment, please.
If that doesn't work, you can try 2EV1DTM0NK zero instead of the alphabet "O"
Great, let me try.
ok
Sorry it is a company mistake. What is the shipping status?
Order received
Okay, I can offer the refund. Your unwanted item has been removed from your order.
Thank you
How much the cost of the item is meant to be returned?
$49 Thank you
Is there anything else I can help you with today?
no. That will be all
Have a nice day.