Hello, how can I help you today?
Oh shoot.  I seem to have forgotten my password.
Let me help you with that Can I have your full name?
Albert Sanders
And do you have your username?
asanders1
And I need your pin or security question to make you a new password.
480238
Your new password is: v1bbxo17fa9
Ok let me try and log in with that
Is there anything else I can help you with?
Yep, it works!  Thanks for your help.  That's all I need.
Then have a nice day!