Thank you for shopping with AcmeBrands! How may I assist you today?
I wanted to look at my shopping history online, but I can't access my account because I can't remember the phone number I use for the two-factor authentication. Can you help me?
Sure! We can reset the two-factor authentication. To get started, may I have your full name?
Norman Bouchard.
Thank you. May I have your email address so we can send you the reset code?
nbouchard@gmail.com
The reset code will be sent to that email shortly. We will also be sending you a link talking about security best practices.

Is there anything else you need?
OK. I reset my code. Could you hang on so I can be sure it worked?
Sure!
Great. The code worked. Thank you for your help.
You're welcome! Have a nice day.