Hi! Thank you contacting acme today. How may I help you
My subscription for premium service is not  showing up when I check my account.
Oh no! Let me look into that for you.  Can I start with your full name
Albert Sanders
Can I also have your account id and order id
My id is AS2525 Order ID is 12345
The order id is generally 9 digits long.
Opps!   That should have been 123456789
Thank you.  Are you looking to see if your subscription is still active Are you still there?
yes
Ok just to clarify are you looking to see if your subscription is active? Did you make a payment recently
I'm sorry i thought you were checking the status.   My subscription should definitely be active. Yes.    It is paid automatically each month.
I see here.  It looks like a payment of $14 was due yesterday.  That is why you are not seeing it in your account
It is paid automatically each month.   It should be in your records.
I am also going to send you a link so you can see this information right on the website

Yes, I see that you have it set up automatically but your payment was not successful. You may what to check with your bank to see what happen
Can you hold while I check my bank account online?
Ok
OH.   I forgot they changed my debit card number.     The number you have for the automatic charge is no longer correct.
Oh ok, that makes sense.  You can use the link I provided above and update that.
OK I will do that.   Thank you.
You're Welcome.  Did you have any other questions today?
Not right now.
Thank you contacting Acme! Have a great day