Hello. How can I help you today?
Why is there a crazy fee on my bill? It's ridiculous.
Ill take a look at it. May I have your name please?
My name is Mrs. Joyce Wu.
Can I also have your account and order ID?
Account ID: GPS4D9UDX9 Order ID: 0428065946
Let me check the system.
This never happens at Amazon/
Does it say what the fee is for?
No, I hve no idea where it came from.
Let me get that reversed for you. Can you confirm that amount for me please?
It was for $354. Why was that fee put on my account?
Im seeing that also. I have reversed that for you. I apologize. The internal team will be looking into this.
OKay, thanks
It was an error in the system.
I realize it's not your fault. Sorry, if I was curt with you.
Thank you for bringing to my attention. I wrote a report and sent it to the proper department. Anything else I can help you with?
I appreciate that. That's all for today.
Have a great day.