Hi, thank you for shopping with us! What can I help you with today?
Hi, I would like to return an item. I thought I purchased a navy blue jacket, but I received a black one.
I apologize! I can get that started for you. What is your name?
My name is Joyce Wu. Thank you, my son is graduating from military academy and I want to match his uniform,
Thank you, can I also have your username, email address, and order ID Totally understandable!
My username is jw746072. My email is jw746072@email.com, And my order ID is 7839014830
Also, what is your membership level?
I am bronze
Was the purchase made within the last 90 days, or is it still in original packaging?
I purchased it 2 weeks ago, but it is not in the original packaging.
That is ok since it is within the 90 day timeframe! Can I please have your address in order to create a shipping label for you? Are you still there?
Sorry, I just had to check my email. I actually ordered it February 19th, does that fit into the 90 day time frame. I got it confused with another purchase.
Yes, that still works!
Awesome, my address is 4943 1st Ave Newark, CA 67909
Thanks! Would you like to return by mail, or drop it of in store or a drop off center?
I would prefer to return it by mail.
Ok, that should be all set for you to ship! Can I help you with anything else today?
No, that is all, thanks for your help and patience
You're welcome, have a wonderful day!