Hello, how can I help you today?
I need to make a return.
Glad to help. May I have your full name please?
Crystal Minh
Thanks Crystal. What is the reason for the return?
There is a big stain on it.
Got it. Can you please let me have your username, email address and Order ID to validate this purchase?
cminh805 cminh805@email.com 3173901680
thanks. I also need your membership level to proceed further, please.
silve silver
thanks. Give me a second.

When did you make the purchase, Crystal?
on the 13th of Decemeber
Great, your item can be returned. I need your address to print a shipping label for the return, please. and how would you like to process your return?
2445 2nd Ave  La Fayette, TX 30111 What do you mean how would I like to process it?
You can return the item by mail, in store or drop off center.
mail
Okay. You can go ahead to print the shipping label now and proceed with the return.
Great. Thanks.  How long will it take to process?
After we return the item, it will take one day to process the return.
Great. Thanks
Sorry I mean after we get the item.
Oh ok.  That's how I read it.
You are welcome. Is there anything else that I can help you with?
That's it.  Thank you
Have a nice day!