Hello, how can I help you?
Hello, My name is Crystal Minh could you check the status of my service subscription? not sure if it has lapsed.
Sure, can I get your account ID and order ID?
Account ID: FXTWLHJIYS Order ID: 2314516733
Our system shows that your subscription is active, and you have a payment of $55 due yesterday I can send you a link so you can check this yourself in the future
yes that would be great
Is there anything else I can help you with?
Can you charge my card on file for the 55 dollars?
Sure, one second

Is there anything else you need?
It's active again? So I can buy something and use my benefits?
Yes, it's active and you're up to date on your payments
that's it then! thank you for your helpt!
You're welcome, have a great day!