Hi.  How can I help you?
Hi, my husband told me I should check my account because I might have missing credits that haven't been applied I'm a subscription member
Ok Can you tell me your name and account ID?
Joyce Wu I can't find my account ID
What were the missing credits from?

Can you tell me about how you originally got the credits?
From purchases I believe oh wait sorry I forgot subcription refund
What was the amount of the credits?
40 dollars
Ok, you now have a promo code for the $40
oh good thanks for your help
Is there anything else I can do for you?
no that's it
Ok, I'll end this chat now