Hello, what can I do for you today?
Hi, I think a order was charged to my account that I never made.
I am sorry to hear that? Can I have your name?
I am Joyce Wu
Can I also have your account ID and order ID?
the order is 2916930503 and my username is  jwu38567. I dont know my account ID sorry
What is your membership level?
Bronze , why is this relevant to an order that was placed on my account I didnt make?
It is relevant because the fee was not a mistake. There is nothing I can do to remove the fee at this time
Can I speak to a manager? I am not paying $69 for jeans I didn't order
I will notify and they can contact you
Good grief.....
Is there anything else I can help you with?
i guess not.
Okay have a wonderful day!