Hello there! What can I do for you?
Hi, I was just curious to know why the shipping fee was so high.
I'll be happy to take a look for you.
Thanks.
What is your full name, please?
Rodriguez Domingo
Thank you, Rodriguez. And can you please tell me your username, email address, and order ID?
rdomingo321, rdomingo321@email.com, 9919412590
Got it, thank you! And what is the status of your shipment?
Out for delivery
Thank you. So since it is so far along in the shipment process, I can't actually modify the order itself. However, I can offer you a refund of $8 to offset the costs, if you'd like that?
That would be great thanks!
Done! Can I help you with anything else, Rodriguez?
That's all thanks.
You're welcome, have a good day!