Thank you for contacting Acme.  How may I help you today?
Hello.  I recently placed an order, and teh shipping cost was way too high.
Oh, I'm sorry to hear that.  Let me see if there's something I can do If you'd like, we may be able to downgrade the shipping speed so that it will cost less
I would prefer to have the shipping fee waived.
I see, well let me take a look at your account and see what I can do I'll just need to gather some information from you first may I ask your full name, username, email address, and the order ID
Joseph Banter jbanter0@email.com 0449674676
And may I ask the current shipping status of your order?
it says out for delivery
Okay, and since the order has already left our warehouses, the best I can do is to refund part of the shipping cost.  Our standard shipping charge is $8, so I can refund that to you now
Ok. Thanks
Is there anything else I can help you with while we're here?
Nope. That's it.  Thanks
You're welcome.  Have a great day, Mr. Banter