I can't access my account because I lost my cellphone that I use for authentication. Can you help me?
Hello, thank you for contacting AcmeCorp, how may I help you today? Yes I can help? Do you need your password or two-factor auth?
I need to have my two-factor authentication reset.
Apologies, I meant I can help no question mark.
Haha, that's fine. I understand.
May I have your full name or account Id?
Chloe Zhang
Thank you.

Thank you Chloe, do you have your email address?
I do not.
Do you have your pin number>
I have my security answer. Is that the same thing?
Yes. What is your favorite color?
Ahmed ?
What is your mothers maiden name? Correct.

I have sent reset code, it should work now.
Perfect. Thank you!
I will also send a link about best security practices.

Anything else I may help you with today?
Nope!
Thank you for contacting AcmeCorp, please be safe and stay well.