Hello. How can i help you today?
Theres an extra charge from you guys
Okay. I'd be more than happy to look into that for you. Just to clarify you believe there has been an extra charge added to your order?
yes hello
okay can I get your full name and Order ID?
Albert Sanders 0669368879
okay can I get the order ID? Sorry out system was slowing down for a moment there
0669368879
but I'm confident we can get this resolved quickly for oyu Okay is that the order ID or the account ID. I need both
thats the order i dont have my account id atm
Okay we were able to verify everything.

Okay it looks like this was an error on our part. How much do you feel you were overcharged?
144
Okay

Your fee has been fully refunded. Is there anything else I can help you with today?
No thanks
Have a great day