Welcome to AcmeBrands. How may I help?
HI! I received a promo code for my birthday but when I try to use it, it says invalid.
OK. Let me investigate. May I have your full name or account ID?
Norman Bouchard
Thanks Norman, I have pulled up your ccount. How long ago was the promo code issued?
around 10 days
OK.
oh sorry 9 9 days
Ok. Let me check our system.

What is your membership level?
Bronze
Thank you for being a valued bronze member.

Please use promo code RCG80 It will replace the old expired one
oh thank you Appreciate that
You're welcome. Anything else I can help with?