Hi, how can I help you?
I signed up for the premium service but I haven't paid yet. I'd still like the service, can I pay in a few weeks?
Sure, let me look that up for you.

So there is a late fee to pay after the due date. It is $2 per day past the deadline
Oh wow, that is a lot.
If you're a gold or silver member you get an extra 5 days
I'm gold.
Do you know your membership level?
Gold.
oh perfect, you have a 5 day grace period then
So I can have a 5 day extension?
you will be all set! Yes Was there anything else I could help you with?
Okay what date do I have to pay by?
It is due tomorrow so you have 5 days from tomorrow to pay
Okay that should work.
Anything else? great!
that's all
Have a good day! Thanks for your gold member membership oops