Hello! How can I help today?
Hi, I'd like to add another item to my order The order ID is 2014100799
Sure thing. Can you please tell me your full name so that I can pull up your account?
Joseph Banter
Thank you, Joseph.

And for verification purposes, can you please send me your account ID?
IXVN7GBEGD
Perfect, thank you! What is the shipping status of your order?
Order Received
Great, so it's still very early in the process, so I can add the item no problem.

What is the item that you would like to add?
It's the Calvin_Klein Boots ($74)
I've made the purchase for you, and they will be arriving shortly! Can I help you with anything else today?
Awesome, thanks! That's all I need
You're welcome, have a nice day!