Hi! How may I help you?
Hi I'm trying to buy some boots, but my cart won't update when I push the add to cart button
I see, let's try a few different things to fix it.
Ok
Could you try refreshing the page and then adding again?
Sure hold on Nope still not working
Could you try logging in and out?
Yes just a sec No that didn't seem to fix it
On the bottom left of the page, does it say out of stock by chance?
Oh shoot.  Yes it does!  Dang it.
Sorry, this sometimes happens to our customers.
Well thanks for the info.  Boy do I feel silly.
No problem! Anything else today?
That's all
Have a great day!