Hello, how can I help you today?
Hi, can I change my shipping address on my order? I'm staying at a different house because of the pandemic
I can help you with that. Can I please get your full name or Account ID.
Albert Sanders HFS2YEAFUJ
Thanks Albert. Let me just pull up your account.

Just to clarify Albert, you have an order on the way and you need to change the address since you relocated during all of this craziness?
Yes, exactly
Do you have your shipping status?
I don't oh wait I found it. I think they delivered it at the wrong address
Oh no! Do you have shipping status as Delivered?
Unfortunately I do
Let me just look up this purchase and see what we can do.
okay thank you!
Do you have your username, email address and order ID?
as011202 as011202@email.com 9600459801
I'm going to change your address and have a package sent. Can I get the correct address?
thank you so much! 2623 Circle Drive  Raleigh, TX 68260
Alright, I updated that for you and you should receive the order shortly. Is there anything else I can help you with?
No that was all. Thanks so much for understanding, I really appreciate it!
No problem Albert. You have a good weekend.