Hello, Thank you for contacting AcmeBrand. How may I help you?
Hi.  My name is Joyce Wu.  My Order ID is 0568746402.  I recently returned a Guess shirt for $49, but I do not see the reversal on my billing statement?
I'll gladly look into that for you Joyce.

Alright I pulled up your account. Could I also have your Username and Email address so I can validate the order?
My username is joycew86 and email is joycew86@email.com.
Great, everything looks good. How long have you been waiting for the refund to show up?
6 days
Thank you Joyce, and what is your membership level?
Bronze
Alright thank you. It can take up to 7 days for a refund to process so I can't do anything about it at this moment. I would suggest contacting us tomorrow if the refund still doesn't show up in your account. If you have any other questions or concerns feel free to ask.
Ok I will check tomorrow.  Thank you.
No problem Joyce. I hope you have a wonderful day.