Hello. How may  help you today?
Yes I returned an item and it's still showing on my billing statement.  I was told that charge would be reversed.
Let me take a look at that for you. Can I have your name first please?
Albert Sanders
So if I am understanding you are missing credit for a return?
yes
Thanks. Can I have your username, email, and order ID please?
username:alberts1 email:alberts1@email.com order ID 5139122674
How long have you been waiting for this refund Albert?
2 Weeks
Thank you. One moment please.

It has been a while and looks like an error on our end. Let me manually push that refund through.
Thank you so much!
Alright I went in and resent the refund. Is there anything else I can help you with?