Hello! How may I help you today?
I need to know about refunding stuff what is your policy?
Okay. May I have your full name or account ID number?
Rodriguez Domingo ok
You need to know the refund policy?
yes I am a very fussy customer and I return all kinds of stuff
I understand. Please hold.

Our policy for refunds are for only on items that have YET to be shipped.

Does that answer your question?
so you mean I can get a refund before you ship it but not after I get it home?
That is correct. If you have received it already then it would count as a return. Not a refund.
What the hell good is that? How am I to know if the stuff is any good unless I get to try it out first at home?
You can do a return. GOld members have unlimited returns. It looks like you should be a Gold member.
I am Gold
Then you have unlimited returns.
So I can reutrn stuff but cant get a refund for it, is that right?
That is correct. Is there anything else I can help you with today?
So what happens to the money when I return something?
I can notify the internal team and they can get back to you.

Is there anything else I can help you with?
So I get like asotre credit and not money for the refund? store
You will get store credit.
I see
Do you need anything else?
I am not going to buy stuff from you guys. I get better deals everywhere else
I am sorry to hear that. Would you like to cancel your gold membership?
You need to pass this conversation to the bosses.
I shall. Is there anything else I can help you with?
It dont matter. I will keep it That is all I have to say
Have a great day. Goodbye.