Thank you for shopping with AcmeBrands! How may I assist you?
I was trying to check on an order but i am unable to login as i lost my phone i use for two-factor authentication.
Oh, that is a problem! Luckily, it's very easy to reset it. I'll just need some information from you first. May I have your full name?
Albert Sanders
Thank you. May I also have your email address?
sanders@email.com
Okay. If you check your email in a few minutes, you will see your reset code. I'm also going to send you a link about security best practices, so you can be sure you are maximizing your identity protection.

Is there anything else I can help you with?
sounds good. you were helpful today!
I'm glad I could help! Have a wonderful day.