Hello, how can i help you today
Hi I cannot access your account because you forgot your password
Okay lets get that for you, could i get your full name or account ID please
Name: Joyce Wu
Okay, i will need your username and pin or answer to your security question to give you a new password
Username: jwu70401 Pin Number: 817272
csxgc744i16 Here is your new password you can login with that and make a new password if you would like
thank you
No problem, can i help you with anything else