Hello, how may I help you today?
Hey I need to check my shopping history I can't access my account
I see, are you having trouble with your username or your password?
The phone I had for two-factor authentication was lost
Understood, so let's reset your two-factor authorization then.
Great thank you
To start I will need your full name or account ID.
Crystal Minh
Ok may I have the email address that is on the account, so I may send the reset code?
Yes- crystalm113@email.com
Alright, I will send the reset code to that email.
Thanks! I appreciate your help.
Also I will send you a link about best practices for security, I find it very helpful myself along with the reset code.
Great
You should have both momentarily.  Is there anything else I can help you with today?
That's all!
Thank you and you have a great rest of your day!