Hi! My name is Sanya Afzal. I placed an order but it's taking forever to get here. Can I upgrade to Overnight Shipping?
I'm sorry to hear that Ms. Afzal. I'd be glad to help you today.
Great, thanks.
Can I have your account and order ID to verify your identity?
CMEOLMDPSK 6875864688
Thanks, what is the current shipping status?
Looks like it's in transit Still there?
Yes, I'm here. Thanks.

It is too late to change the shipping date, but the good news is you should receive the order either today or tomorrow.
Hmmm, alright. Thanks for trying.
YOu're welcome. WIll there be anything else?