Hello, how may I help you today?
Hello, I think there has been a subscription added to my account I'm not sure why but i do not want it. It's too expensive and do not need it. My name is Chloe Zhang
One moment please.
ok
I want to make sure I help you the best way possible. For clarification purposes, are you saying a service was mistakenly added to your account and you would like it removed?
Yes
Do you mind telling me how you discovered this issue?
I heard some news that it had been on my account
Alright, I will check the system to see if an error has occurred.

The system says that no service has been added.
Ok
There is nothing to worry about and no additional charges have been made. Will that be all for today?
Ah ok i see. That is all!
Have a great day!