hi how can I help you?
Hi! i need to move my shipping to next week delivery i want to avoid paying the fee!
i get that! OK, let's start. What is your name please? I also need youraccount & Order ID
Name: Chloe Zhang Account ID: DGXSV37G6D order: 8793694282
thanks

ok, the system has found you, what is your shipping status please? it is on the order
Order Received
oh perfect, then we can easily take care of this are you a member? just checking, ma'am?
sorry i am gold!!
oh you are! you should not have been charged shipping in the first plasce! very sorry
thank you! can you refund me the amount/
how much were you charged? i will go ahead and change the shipping daye to next week
thank you was charged 20
is there anything else? Chloe? hopefully that is all you needed today
that is all
then good bye