good morning, how can I help you?
I was charged for an order I never bought
I understand, let me check one moment please
My name is Crystal Minh
alright, let's check that

additional to this would give me your order ID, email and username please
Order ID: 0559099330 Email Address: crystalminh560@email.com  Username: crystalminh560
let me check the system to verify the error.

indeed it was a mistake, forgive the inconvenience caused tell me how much the bill was to return the payment
$79.00
all set Miss Crystal
Thanks so much
a pleasure to help you
That's all I needed
have a nice day