hi how can I help you?
Hello, I would like to remove an item from my order as it is the wrong size. I was only thinking of purchasing and did not mean to purchase it
so you would like to remove one item or cancel the entire order?
Remove one item
what is your name please?
Chloe Zhang
thanks. what is your account & order ID please?
FMYTMYPMUE,  6948609915
thanks, the system has verified now can you tell me the shipping sttus? status
delivered
oh too bad. are you a member here?
bronze level
alright. well let's start the refund. Once you have the item, get back in touch to get a shipping level. OK? what is the amount?
Ok thanks, $54
that has been added to your account.
Thank you for the help
is there anything else?
that is all
thanks and have a nice day