HI
Hello, thank you for contacting AcmeCorp, how may I help you today?
I want to change my shipping to next week to get free shipping
Ok so you would like to downgrade the shipping correct?
yes
May I have your full name and account id please?
Rodriguez Domingo Account ID: JUATJIWUPB
Thank you Rodriguez, may I have your order id please? To validate the purchase please?
Order ID: 2315340812
Thank you, may I have your membership level please?
Silver
First may I have the shipping status of the order?
In Transit
Since the item is in transit we cannot change the date; however, let me look into a few other options please.

Since the order is already shipped, I can add a credit back to your account. Would this work for you?
yes, this works, thank you
Your welcome, is there anything else I may help with today? If there is nothing else. Thank you for contacting AcmeCorp, please be safe and stay well.