Hello. Can I help you with anything today? Hello?
Yes, i'm here. I have a promo code from 2 days ago and it's not working.
Im sorry to hear that. Can I have your name please?
Sure, it's Joyce Wu.
Thank you Joyce. Let me look into this for you.

Do you know when your promo code was issued?
I got it about 8 days ago i think
DOuble check the date on the bottom in small print.
It isn't expired yet.
Our promo codes are only valid for 7 days after they are issude. issued *
oh, i guess it read it wrong then. thanks anyway
Let me check the system for us real quick.

Looks like there is an error on our end Joyce.
oh ok what does that mean
Let me generate a new promo code for you.
oh awesome, that will be great, thanks!
Please use promo code W0MKP for 20% off your purchase.
Great I will thank you.
Is there anything else I can help you with?
no that's it thanks
Thanks have a great day.