Welcome to customer service unit
Hi, I want to check on an order. I bought a pair of boots for 74$ but my email confirmation gave me a higher price
Sorry
Was I charged 74?
please can I have your full name
Joseph Banter
I need to verify your identity I need your account id and order id
Account ID: QY9WENTOFL Order ID: 9110282482
Verified

What is your membership level?
silver
What is the amount of the overcharge?
10$
The extra charge has been successfully removed. I am very sorry for the inconvenience
thank you!
Would that be all for today?