Thank you for contacting AcmeBrand, how can I help you today?
I would like to change the phone number on my account.  It is currently wrong.
I can help with that, can you provide your full name or account ID?
My name is Albert Sanders and my Account ID is 4534343
Thank you Albert, can you confirm the phone number as it is currently listed?
341-435-7060.  It should be 351-435-7060
And to verify your identity, can you provide two of the pieces of information below please? Zip code, PIN, Username, Password, email address, or order ID from a previous order.
Pin number is 391545 and my Username is as692428
Your phone number has now been updated - is there anything else I can help you with today?
great, thanks no
Thank you, have a great day!