Hello, how can I help you today?
I am having an issue with my subscription. For some reason it was removed from my account.
Glad to help. May I have your full name please?
Joseph Banter
thanks Joseph.

How did you hear about this issue?
My wife told me
got it.

I am going to check my system about this problem.

the system shows that nothing has changed in your account and there are no extra charges. So you have nothing to worry about. Your wife might have misheard the news.
Weird.  Are you sure?
Yes. Can you see the service properly activated on your account now?
hold on, let me check Ok.  I see it now
Great. Is there anything else that I can help you with?
No. That's it. thank you
Have a nice day!