Hello, thank you for contacting AcmeCorp, how may I help you today?
Hello I made a mistake with my order I got these black and brown boots, thinking that they would go with my new dress But they don't So I want to return them I will buy boots in a different color later
Ok no problem, so wrong color and you would like to return right?
Exactly
I understand. May I have your full name or account id please?
Crystal Minh
Thank you Crystal may I please have your username, email address, and Order ID?
crystalminh840 crystalminh840@email.com 0939095065
Thank you and may I have your membership level please?
Guest
When did you purchase the boots?
I bough them on October 17, 2019
Do you still have the receipt?
Yes I do I also kept the packaging
Great, we can return. Since there will be a shipping label may I have your address please.
6722 Brushwick Dr  Jacksonville, NY 82781
Thank  you and how would you like to process the return, we have by mail, in store, or drop off center?
I think that I want to go to the store
All set. Is there anything else I can help you with today?
Should I wait to get the shipping label and then bring it to the store?
I apologize you will need to print the label it has been sent to you through email.
Oh okay I can do that
Great. Anything else today?
That's it Thank you
Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well.