Hi! How can I help you? This chat will automatically disconnect after a couple of minutes.
Yes i signed up for you guys premium subscription and i have some wuestions questions?
Ok! Give me just a moment to pull up your info.
I want to know the status of my subscription
Can I please have either your full name or your Account ID?
Yes my Account ID is 10L5K4CXP4
Oops I did NOT mean to click that haha No refund was made, though. One moment please
haha that's play okay
Ok, I've got your account pulled up. Do you have your order number and can I have your full name as well?
I don't have an order number. I'm just trying to find out if my payment went through and when this will be reflected on my account?I really like you guys service, so i'm trying to make sure i keep it And if my payment hasn't went through i would like to pay the subscription fee now
Hmmm, it says your subscription isn't active and that you owe $0. Would you like to reactivate your subscription? Here is the link to check your subscription status in the future.
hmmm. what is it that it not active but my balance is at 0? Wouldn't i have a overdue balance if my subscription is no longer active?
It appears that you do not have a subscription at all and thus don't owe anything. I could look it up again with your full name if you like and see if the results are any different?
Yes please, my name is Sanya Afzal
Now it says it was due yesterday. Are you sure you don't have an order number?
Yes i'm very sure. All i have is my account Id number. Ok so can i pay the past due balance now and how much is it?
It says that it is $0 and therefore you do not owe anything.
okay so is my subscription back active again?
You will need to go to the link I provided and reactivate it. Is there anything else I can help with?
okay thank you, no that will be all
Thank you for shopping with us! Have a great day,