Thank you for contacting AcmeBrands! How can I help you today?
Hey, Norman Bouchard here. Something wrong with my order: I got an email saying that I ordered Qty: 2 of the Calvin Klein jacket, but I definitely only ordered 1. Can you help?
Yes, I can help you with that. Can you provide me with your account ID and order ID please?
Account ID: SQQBFDDP0Z Order ID: 7290653362
Thank you.

I've reviewed your order and it appears that the email you received was incorrect. I show 1 Calvin Klein jacket and you have only been charged for one.
Oh thank goodness. Thanks for confirming that for me.
You're welcome. I'm sorry the email has caused you some inconvenience. Can I help you with anything else?
No that's it. You've been a huge help. Thanks.
You're welcome. Enjoy your day!