Hello, how can I help you?
Hi, I just wanted to make sure the jacket and shirt I ordered are the correct ones. I just got an email implying otherwise, and just wanted to check the status of my shipment
Could I please have your full name?
Yes, my full name is David Williams
Thank you, David. I will also need your account and order ID.
My account ID is N50EVIQXBG and my order ID is 1023919660
Okay, great, I have your account here. Now to just validate the purchase I'll need to know your Username and email address.
My username is davidwilliams051 and my email is davidwilliams051@email.com
Everything is pulled up. Now, could you tell me again what kind of question you have about the order?
The items I ordered are a black Michael Kors jacket and a gray Michael Kors shirt, but I just checked my email and received a message that listed different items. Could you please make sure that the items delivered are the correct ones?
This email is incorrect. We have on file that you ordered 1 black Michael Kors jacket and 1 gray Michael Kors shirt. Sorry for this inconvenience, but your order is correct.
Thank you for letting me know! I appreciate your help. That answers my question (:
Is there anything else I can do for you?
That will be all, thanks!
Have a great day!