Good afternoon, how can I help you?
I have a question about a recent order There seems to be an extra fee added and I don't know why I was charge it charged
I see. Sure, you can give me your full name or account ID.
It's Chloe Zhang my account ID is 4WEGH4FQOL
Could you give me your username, email and order ID. please
My order id is 0186917081
username and email please
email is czhang2383@gmail.com if I remember right user name is czhang2383
It seems that the email and username are incorrect, please verify your information.
what do you need?
Let me find another option to verify your order.

Ok, sorry for the inconvenience. All in order. Let me consult your problem.
ok thanks
one moment please

Ok could you please give me your level of membership.
it's gold
Ok it was a mistake on our part, sorry for the inconvenience generated.
ok so it'll be taken out?
Let me remove the additional fee. How much was the additional fee?
10
OK everything in order. Sorry for the error and if you have any other questions you want to ask me, I am at your service.
ok that's fine. as long as it was taken out then its ok
The additional fee has already been removed. If it is all I wish have you a nice day.