Hi, how may I help you today?
Hi, my name is Joyce and I want to check the status of my order
Sure, what would you like to know about your order?
It says ordered two jackets, but I only ordered one So what's going on?
what is the it you are referring to?
The email notification
ok, got it Sure Joyce, I would be glad to help you with that To start, what is your last name so I can pull up your account?
Wu
Can I also get your account ID and order ID?
Account ID: 1TDKLPS0XA 8660254779
Great, next I need to validate your purchase Can I also get your username and email?
I don't have either of those?
Do you have a zip code or phone number?
86732 Phone Number: (961) 070-9412
OK, i have generated a temporary username for you jwu1 and used this to validate your purchase

OK, it seems the email was probably mistaken You were only charged for one jacket Do you have any other questions for today?
Umm, no that is all
Ok, have a nice day then!