Hi, there.  How may I help you?
Can you help me? I forgot my username?
Yes, I can definitely help you. What is your full name?
Sanya Afzal
Okay, Ms. Afzal, can you please provide me with your zip code and phone number?
51658 is my zip code my phone number is (521) 815-2389
Okay, I've verified your identity.  Your Username is safzal1
Ok, thanks so much!
Is there anything else you need today?
No, that's all, thanks
Have a great day!