Hello and thank you for contacting us today! How can I help you?
Hi, I'm trying to buy stuff but the website is so slow. It's impossible to use right now.
Oh I'm sorry to hear that. Let's see if we can resolve that issue. Can I have your name please?
Alessandro Phoenix
Okay, Alessandro. First can I have you please close all tabs on your browser and any other open programs that may be running. Those could cause a slowdown.
Okay sure, one moment Alright, I closed everything except for the tab with the store. Still too slow.
Can you try visiting another website and see if it is slow as well?
Okay, just tried a couple of other sites and they are loading just fine.
Could you try logging out and back in again?
Okay I'll try that, one second Hey it worked, guess I should've tried that earlier. Thanks for the help, now I can buy my things!
Oh great! I'm glad that worked. Can I help you with anything else today?
Nope, that's it
Thank you and have a great day!