Hi, how can I help you?
Hi, I have had an issue with shipping. On my recent order they charged me $20. I have never seen shipping this high. What's the reason?
Sure, I'd be happy to help you with that! Can I have your name please?
My name is Alessandro Phoenix
Are you looking to downgrade the shipping to save on shipping fees?
That's fine. I just think $20 for shipping is a little over the top. I usually pay $5
or were you looking for a refund of the shipping price?
I was hoping for a refund.
ok, I'll need your username, email address and order ID please
My username is alessandrophoenix198. My email address is alessandrophoenix198@email.com and my order ID is 9287142062
Thanks for that info, can you tell me the shipping status of that order?
It says it is in transit
ok, I can go ahead and waive that fee for you!
You are awesome. Thank you!
you're very welcome, anything else I can help with?
No, that is it.
ok, glad to be able to help, have a great day!