Hello. I am worried about my refund because you messed it up before
Welcome to AcmeBrands. How may I help?
Can you double check my refund for me? I don't have much faith in your company anymore and I want to make sure that this refund is okay
OK. Let me check.
All right
May i have your full name or account ID
Yes Joyce Wu
I will need your username, email address, and order ID
jw871798 jw871798@email.com 8652514912
OK. I see your refund is in progress, and it was made online. Anything else I can help with?
Okay What is the payment method of the refund?
online paypal
Okay, that's fine And the status is "in progress", right? What does that mean? When will it be complete?
It will be complete in 7 and a half minutes. Watch for it.
wow, that's fast!! Great
Anything else?