HI, how can I help you?
Hi there.  I wondered if I could view my shopping history, but I'm having a problem accessing my account.  I don't remember my username.
Okay, no problem I can help you with this. Can I have your name please
Sure.  My name is Joseph Banter.
Okay I just need to verify your identity. Can I have you zip code and phone number
Absolutely.  My phone number is 530-708-3990.  My zip code is 85980.
Okay your username is jbanter1 Is there anything else I can help you with?
Thank you so much.  No you did great, that was really simple and easy.  I appreciate you helping me so quickly.
Okay, have a nice day.