Hello, how can I help you today?
Hi I have a question about my order I made an order and tried to apply a promo code but it didn't take
Okay, give me a moment and I'll have what I need to assist you! Okay is the promo code telling you it's invalid or out of date?
It said it is invalid
Can I have you full name?
yes it's Chloe Zhang
Usually our promos are only good for a week so let me check to see if it's a valid error
ok cause I just got the code like two days ago
No worries. What's your membership level?
silver
Well I'll gnerate you a new promo code that should work just fine then

It's: EZGZE
ok great I'll use that
No worries at all. Is there anything else I can help you with?
that was it
Well then thank you and have a nice day!