Hello
Hi, there.  How may I help you?
I just tracked my package and the delivery time seems wrong
Okay, let me look into that for you.  May I have your full name?
David Williams
May I please have your Account ID and Order ID?
yea account ID is QSZQGIFWAF order id 5272356219 the tracking info says it will be delivered in the morning but I won't be home and when I was placing my order, I specifically chose evening delivery
Okay, so you chose evening delivery when you placed the order, but now the tracking info indicates morning delivery?
yes
First, I have to validate your purchase.  May I have your Username and email address?
I have neither I don't use email because of privacy reasons
I understand.  We will have to recover your Username first.
are you sure we need to do all this just to change the delivery time? this is too much hassle!!!
Yes, I have to validate the purchase before I can move forward in the system.  I apologize for the process, but we have to do this for quality control purposes. Can you give me your Zip code and phone number, please?
yes zip is 51638 phone number (353) 849-9272
Okay, your Username is dwilliams1.  Please be sure to write it down for future use.
ok. thank you
Do you happen to know the status of your shipping?
yes in transit
Okay, I have updated your order to have it delivered in the evening.
Thank you so much
Thank you for your patience. Our system is overloaded now because of COVID.
yes, I understand
May I help you with anything else?
that was all thank you
Have a great day!