Hello! What's your name, and how may I help you?
Hi there!  I was charged for an order I never made and would like to get this straightened out right away
Of course you would. Do you have an order that the extra charge was made out to?
No, I did not buy anything but I got charged $54 for a pair of boots. I have the order ID if that would help
Yes, that is what I need. That, and your account ID and full-name, please. We'll get this fixed for you.
okay. thank you so much.  My name is Crystal Minh. I don't know my account ID but my username is crystalminh872.  The order number is 5309897932
Yes, it seems you were given a false charge. Let me fix that for you.
Great
There, the charge will be removed now. Sorry for the inconvenience.
I am a gold level member, it is quite shocking that something like this could happen! Okay, that is exactly what I needed.  Thank you!
Yes, we do trust our gold members. For had it not been a mistake we would have removed it for your status. Anything else we can help you with today?
Not that's all!  You have been quite helpful... Thanks for the speedy resolution!
No problem, have a good day!