Hello How can I help you?
Hi, I have a problem. I'm trying to use a promo code but it's saying it's invalid.
I will be glad to help you with that.
thanks.
Could I have your full name or account id to pull up your account?
Yes, my name is David Williams.
I have created a promo code for you. It is LU2J9
great! Thanks so much for helping out.
It should give you 20% off Is there anything else I can help you with?
no, that's all.
Have a nice day.