Hi there. How may I help you?
I never received my product I have been waiting for 5 days
I am sorry to hear that. Let me get your name and order id.
Alessandro Phoenix 1143408065
Thank you Mr Phoenix

Alright, I will also need your user name and e-mail address please?
alessandrop148,alessandrop148@email.com
According to our system your order is still on track to arrive within 7 days of your order date.
I understand.
If you still haven't received it after 7 days please feel free to contact us again.
ok
Was there any other item you wanted me to look up?
no
Then I hope you have a pleasant evening.