hello, how may i help you
I am inquiring about an order I recently placed as there seems to be an extra fee I was not expecting.
so if i understand correctly, you are inquiring today about a mystery fee added to your order?
yes.
i can help with that! first may i please have your full name and account id
Norman Bouchard FG4NTAZTJ5
in order to verify this, may i also have the order id / number?
6310015224
thank you

and do you know your membership level?
Gold
thank you i can refund this accidental surcharge for you immidiately what was the additional amount in question? in $
$13
ok, the additional fee has been removed, and will be refunded to the payment method used is there anything else i can assist with today?
that is it.
have a good one!