Hello, how may I help you?
Hi. I got an email saying I may have some missing credits on my account.
I'll look into this for you. Could I have your full name, please?
sure it's Sanya Afzal
Thanks, Sanya. Could I know where the credits originated from?
I don't know. I got an email saying there may be 40 dollars in credits on my account. maybe from a promo package i bought?
Oh, I see. One moment.

Just reviewing your account here.
ok
It does appear a service was added to your account due to our mistake. I'll go ahead and remove the service and refund you now.
well i was asking about 40 dollars in credits?
I thought the credits were missing because you were charged for the extra service
no, it was for a promo package i bought i thought
Okay

This is just a visual bug. THe credits should be on your account when you reload the page.
ok sounds good
Is there anything else I could do for you?
nope that is it, thank you!
Have a good day!