Hey, I’m Donny. How can I help you today?
Hi Donny I want to check on my shipping status for my order because I never received my package. My name is Crystal Minh.
I'm sorry to hear that Crystal. I'd love to help you out.
My account ID is HA0UAHBQK0 and my order ID is 5966214509
Give me one moment to look up your account

and could I just get your email address please?
crystalm535@email.com
thanks. one moment while I validate the purchase
Okay
Just need your username now please still there?
Yes sorry My username is crystalm535
no problem
I've been waiting for 9 days. It's been so long!
Have you received any shipping updates?
Nope
alright one moment please

Since it has been longer than a week since you have ordered, we are going to go ahead and send out another shipment to you.
Okay, sounds good to me.
Could I just get the address that you would like the order shipped to please?
9413 1st Ave,  San Mateo, TX 43769
and lastly what is the brand you are having shipped to you?
A tommy Hilfger shirt and a pair of Guess Jeans.
Thanks. One second while I get that info in for you.
Great, can't wait to get my new outfit.
I'm sure it's going to look great! Your order has been processed and I'm very sorry about the delay in your order!
That's okay, thank you very much for helping me
My pleasure! Anything else I could help with today?
Nope that's all. Have a nice day!
Thank you, you as well