Welcome to AcmeBrands. How may I help?
Hi I have this subscription service and I was supposed to receive some credits worth $40 which I do not see I was hoping you could help me with it
OK. let me check. What is your full name or account ID
Sanya Afzal The credits came from a subscription refund
Thanks, I have pulled up your account. Thanks for that info.

I checked our system and everything seems fine. The problem is on your end. One moment. Please log out and log back in. You should see it then. Let me know.
Oh okay Let me try
ok
It worked. Thank you
You're very welcome. Anything else I can help with?