Hello, how may i help you today?
Hi, my name's Chloe Zhang, silver member I made an order, but I'm afraid I gave the wrong address when I checked out.  Is there still time to change the shipping address?
I am pretty sure we can fix that.

So what is your current address?
it is 5719 Primrose Ave  Brighton, MI 99652 (that's the address that I would like to have it shipped to)
I see, but I will need to current address that is on the account. *the current
Oh, my mistake
No worries!
actually, I got confused, that is the current address on the account
No problem!
I want it to be shipped to the house I'll be in next week, which is a different place
So what I need to do now is verify your identity.
okay
I have the zip code, so I will need 2 of the following.  Telephone number, PIN, Username, Password, email address or Order ID.
(518) 106-4921 chloez28
Very good.  And the address you wanted it changed to was: 5719 Primrose Ave
yes, that's the address on the order statement (sorry about that) but if you could kindly change the address to the following:
Certainly
55 West 81st St, New York, NY, 10101
I apologize I misunderstood
Not at all, that was entirely my fault.  I think the cabin fever is finally getting to me
There we go.  Address has been changed.
Excellent
Is there anything else I can help you with today?
I think that was all I needed today.  Thanks for your help
You are most welcome, thank you for your patronage.  You have a wonderful rest of your day.