Good morning, how can I help you today?
Hello, I am inquiring about the state of my refund and want to add the boots I have to it.
Just to clarify, were you wanting to know if your refund has gone through yet?
Yes, and then add another item to be refunded as well.
I can help you with this. I will need to pull up your account. Can I get your full name or account number?
Crystal Minh
Thank you Crystal, let me look in to this for you. Just one moment please. To check on the status of your refund can I get your username, email address and Order ID?
cminh676  cminh676@email.com  and the order ID I want to add is 8043955146
Is this not a current order that you are wanting to check the refund status on. I did pull verify that you do have an order by the ID already.
Yes, I said I wanted to add that order to be refunded and to verify my other refunds were processed.
The system tell me that your refund is complete.
thank you that's all, thanks
Thanks, you have a great day!