Thanks for contacting Acme, how may I help you today?
Hi, i would like to check the status of my account because i think i may have some missing credits worth $40.
Certainly, I can help you with that.  May I ask your full name before we begin?
Joseph Banter I think my credit came from a one-time deal with a previous purchase
Okay, let me check with our system to see what has happened.
Okay
According to our system, there are no missing credits from your account.  It may be a glitch in the system from your side, because I can assure you that the system is showing that you have received your credit May I ask you to log out and log back in.  Sometimes that's all it takes to clear up any problems
OKay, thank you for clearing up the confusion.
are you able to see your credit on your side now?
yes i am
Ah, I'm glad to hear that.  Would there be anything else I can help you with today?
No, that was everything, have a great day
You too, good bye