Hi, how can I help you? Are you there?
Hi Sorry I am really frustrated
Hi how can I help
I saw these boots on your site that look so cool. I really want them When I saw them yesterday, they were really cheap. But now they are much more expensive That's not fair!! Why are the boots more expensive now?
I understand. That can be very frustrating Let me pull up your account and we can discuss it
Okay
Can I have your full name or Account ID please?
Joyce Wu Call me Joy
ok thank you
(Although I don't feel very joyous today)
I understand!

Joy, can I have your Account ID and Order ID please?
RULADBZ9CW 7435525449
Thank you Our prices are often changed automatically using an algorithm
Okay
It takes current market price and competitor prices into account when making changes
But I am a Gold member! That's not fair to make me pay a higher price. Can you honor the price from yesterday?
Unfortunately, I can't do anything about the pricing changes. I do understand your frustration and we value our Gold members!
Seriously? That's so disappointing I want to speak to a manager
What I can do is create a Promo code for you now
Oh, really? Well that would be good too :)
Yes, It will give you a discount equal to what you spent! We value you as a customer
Oh, I am happy with that fix
Great! We want you to leave happy at the end of the day! Let me create the Promo code for you now
Great
Ok, here is your Promo code: 6QEUU Use it at check out next time you shop with us
Thank you! It means a lot to me that you are willing to fix this
Your welcome! Glad to help a loyal customer Can I do anything else for you today?
No, that was it
Ok, have a great day Joy
You also
Good bye