AcmeBrands, how may I help you?
Hi. I would like to confirm the shipping date for my order because I received an email that states it is coming later than I thought it would.
Let me check that for you.
Thanks
Could I have your full name or account id?
My name is Joseph Banter
Could I have your account id and order id to verify your identity?
Sure. My ID is PMQ4DGGTYW and my order ID is 0956505766
Could I have your username and email address to validate your purchase?
username is jbanter8 and email is jbanter8@email.com
Thank you Let me check the system to see the status of your shipment.

The email seems to have been sent by mistake, your order still looks good. It should be there by the correct date.
Okay. Thank you.
Can I help you with anything else?
No, that is all. Have a great day.
Have a good day.