Hello how can i help you today
I just placed an order but I forgot to add an item to my shopping cart. Can I add the item now?
Sure we can try, to start can i get your full name and account ID
My name is Crystal Minh and my account ID is SVOC8OKP9K.
Okay and could i get the Order ID please
The order ID is 0711311750.
Okay now could you tell me the shipping status of your order
My shipping status is delivered.
Okay sadly we cannot add onto that order but we can ship the new item too you. What is your membership level
I'm a silver member.
Okay then we can ship you the order free of a shipping fee. What were you looking to add to the order
I'd like to add a jacket.
Okay sure i have added it to your order and you should see it in 5 business days. Is there anything else i can help you with?
No, that is all, thank you!
No problem have a nice day