Hello, how may I help you today?
I was supposed to have received a package yesterday and it never arrived Can you check on the status for me?
I am so sorry to hear that. I will do my best to resolve your issue.
It had two shirts and a pair of boots in the ordrer
Can I please have your full name, account ID, and order ID?
Alessandro Phoenix OYCXMGLFGY 8053594358
Did you receive any email notifications from us?
Two days ago, it said it was arriving yesterday
Ok, let me look into your order and see if anything is wrong. Can I please have your username and email address?
aphoenix690 aphoenix690@email.com
Thank you

What was the expected delivery date before you received the email?
yes
Do you know the current shipping status of your order?
it says that it is en route
I apologize for the inconvenience. It seems that the email we sent you was a mistake. Please disregard the email. Your order will arrive within 7 days.
That long? Can you express it?
Yes, due to the current COVID-19 pandemic, shipping is taking longer than usual. I apologize, but I am unable to change the shipping speed because it's already in transit.
That sucks, thanks anyway
You are welcome. Is there anything else I can help you with today?
nope, thanks
Thank you. Have a great day!