Hi! How can I help you?
I would like to return an items that I received with a stain
Sure! Could I get your email, Order ID, Username and Full name to verify?
Joyce Wu joycewu6@email.com joycewu6 Order ID: 8293292599
Thank you, one second.

I see, may I ask for your membership status?
Guest
When did you purchase it?
2019-11-09
Do you have a recipt?
you should really be able to be able to tell from the order ID
Do you have a receipt?
no
Then I'm sorry, our policy states you must have a receipt if not purchased within the last 30 days. There is nothing I can do.
ok
Anything else today?
no
Have a great day! Sorry we couldn't help.