Thank you for contacting AcmeBrands! How can I help you today? Are you there?
hello yes i want to check on a shipping issue i think the cost of shipping was really high
Okay. Could I first have your name or account ID to pull up your account?
Name: Sanya Afzal Account ID: KTJ8Z9U3K7
Thank you. Can you verify the username, email address and order ID?
Username: sa722464 Order ID: 6570056065 Email Address: sa722464@email.com
Thanks and what is the shipping status of your order?
Shipping Status: Out for Delivery
Since the status if out for delivery and soon to arrive to you, I cannot make an adjustment to the shipping but I can refund your account for the cost of standard shipping.

I've refunded your account for $8, which is the price of standard shipping.
thank you thats perfect
You're welcome. Is there anything else that I can help you with today?
thats all
Great, enjoy your day!