Hello Joyce Wu here
hello, how may i help you
I want to issue a complain because of a charge on my billing statement this statement has not been reserved even though I have complete my return already this is really frustrating
if i understand correctly, you wish to check on the status of a refund for an item, which you have already returned to us?
yes that is correct
i can help with that today
thanks
let me pull up your account real quick
ok
alright i just need the following: username, email address, and order id, to pull up the refund claim
ok no problem Email Address: joycew02@email.com Username: joycew02 Order ID: 9978748057  Address: 9910 Brushwick Dr  San Lima, NY 17496
thank you and how many days have you been waiting for the refund?
about a day or two
ok, and do you know your membership level?
its bronze
i see usually it can take up to 7 days for refunds to be fully processed
Oh i see so I just have to wai t wait
since it has only been 2, i cannot do anything at this time. however, if 7 days pass and you still have not recieved the refund, please contact us so we can rectify the issue
ok I will contact you if theres no change in 7 days
aside from that, is there any other way i can help you today?
no that would be all
thank you and have a good one!