Hi, there.  How may I help you?
I would like to remove an item from my order
Okay, I can help you with that.  May I have your full name, please?
Joyce Wu
Has the item already shipped?  If so, do you know the shipping status?
Shipping Status: Out for Delivery
Are you a Gold, Silver, or Bronze member?
Bronze
May I have your Username, email address, and Order ID?
Im only in possession of my order iD 7837650590
Okay, may I also have your Account ID?
WV2CK6MBSO
Okay, I have verified your identity.  Please be patient as our system is slow today.
ok
I can offer a refund to you right now, and then when the order arrives, you can reach out again to get the return label sent to you.
Okay that will be fine
Do you know how much the item was?
yes $84
Okay, the refund has been initiated.  May I help you with anything else?
That will be everything
Have a wonderful day!