Hello. Can I help you with anything today?
yes, I'm worried my payment info for my last order was wrong?
Oh no. I can definitely help you out with that.
would it be possible to get a refund?
Can I have your name and user id?
Alessandro Phoenix
Yes lets first pull up the account and get you verified.
alessandrophoenix759
Thank you so much. Can you hold for just a second while I get this pulled up.
certainly
Do you also have an order number Alessandro?
5812261705
Can you also provide me with the email address? Thank you so much for your patience.
alessandrophoenix759@email.com
Thanks. I see your purchase. Do you want to update the pay details or do you still prefer a refund?
I would prefer a refund, could you tell me the payment method please?
Of course I can. We can send a gift card, add credit your account, send a paper check, or send it back to your credit card used.
please refund the credit card
Sure just a moment. Do you have the total price?
$84 thank you! that was paid by credit card then?
Ok I have submitted your refund for $84 It was. I was able to pull up the order and the card was on file.
great! that will do it. Thank you.
You will see it in a few days. Is there anything else I can help you with?
no, you were very helpful.
As always thanks for shopping with us and have a nice day.