Hello! Thank you for contacting us today. How can I help you?
HI, the site is taking forever to load. I know I am connected because the little wheel thing spins, but that is the only activity that is happening.
I'm sorry to hear that. Let me see if I can get that resolved for you. Can I please have your name? Are you still there?
yes
Can I please have your name?
Alessandro Phoenix
Thank you, Alessandro. Alright. First I am going to write up a report to our Website Team to ask them to fix this issue. So let me do that really quickly.
Okay
Okay, next. Would you mind trying to visit another website to see if it is your connection or our website?
Sure Everything worked fine on the other site
Alright at least we know it's on our end then. Okay could you try closing any other tabs in your browser as well as any other programs.
Yes, I will do that done
Did that fix the problem at all?
Nope.
Can you try logging out of your account and then back in please.
I sure will. Give me a few seconds. Looks like that worked!
Awesome! I'm glad we could find a solution. Is there anything else for you today?
Nope! Thank you so much!
Thank you and have a great day!