Hello, how can i helpo you
Hi there!
What can i do for you?
I'm bit confused about my subscription
What makes you confused?
I really don't know about the status of my subscription - do I have it or not have it?
You want to know if its still is active?
Yes
Can I get your name first.
Crystal Minh
Okay found your account crystal. I now need to verify identity for that I need your account id and order id too
Acc id is BFH4XD1PV4, and the order id is 3592436181
Thank you!

Yes your subscription is currently active.
That's great! Can I know how much is due
You should be able to use it like normal. I will also send you a link so that you can see the exact screen im looking at. And 55 $ would be due.
Can I pay it now?
Sure I will process it for you right now with the credit card on file.

Okay, I made the payment for you. Do you need anymore help?
Thank you. You have a great day.
Have a great day.