Hello, how may I help you today?
I am trying to check my account for order info and I lost the phone that I use for two factor authentication.
Ok, no problem. I can help you with that right away.
ok
Can you please tell me your full name and email address?
Sanya Afzal    safzal88@email.com
I've sent a reset code to your email. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account again. Also, please consider reading our guide on best practices for security to keep your account safe.

A link to the guide has been also sent to you. Is there anything else I can help you with today?
Ok. Got it done and I'm logged in.  Thanks for your help.
You are welcome. Thank you. Have a great day!