I forgot password
Okay, I can help you with that
I don't know my username too
okay, that's not a problem, I can get you into your account
ok
I'll just need to gather some information from you in order to verify your account May I ask your full name first
Rodriguez Domingo
and then, any two of the following items: Zip code, Phone number, and/or email address
72198 (887) 013-5019
There we are.  So your username is rdomingo1
thanks
I'll get started on your password now Unfortunately, I won't be able to retrieve your existing password, but I can offer you a new one that will get you into your account with that user name and from there, you can change the password back to whatever you would like it to be
ok
I'll just need one final piece of information from you.  Either a PIN Number, or the answer that you gave to a security question (most likely, your mother's maiden name)
I don't know that. I know my security answer, that is Livingston.
That's perfect
what's the new password?
so your new password will be: 59qek0mp44g
thanks
You're welcome.  May I help with anything else?
no
Excellent, have a great day, Mr. Domingo