Hello! How can I help you today?
Hi ! I think that ihave have some missing credits worth $40.
I see, let me try to help. To start, can I have your full name and/or account ID?
Sanya Afzal
'Thank you Sanya! I've pulled up your account. I'm sorry for the inconvenience, but do you know where the credits originated from?
A promotional package that you bought
Got it, thank you! Now I'll check if this was an error on our part.

Hm, it seems this was a problem in the Customer Interface. Could you please try logging out and logging back in? Your credit does appear in the database, so it must be there. Perhaps you just need to refresh your account, by logging out and back in. Again, I apologize for the inconvenience.
its working now! thanks! i see it!
Wonderful! I'm glad! Is there anything else I can help you with today?
that' all
Okay. Take care, and have a great day!