Hello How can I help you?
Hi The promo code I got from you guys says it's invalid? What's up with that?
Let me help you with that. Could I have your full name or account id?
Crystal Minh is my name.
Okay, could you tell me when the promo code was issued?
8 days ago.
Let me check the system.

Could you tell me your membership level?
Gold.
Let me get you a new promo code.

Your new promo code is ILAGU
Thanks so much!
Is there anything else I can help you with?
No that's all.
I hope you have a nice day. Goodbye