Thank you for contacting Acme.  How may I help you today?
I should have a refund on my account and I want to check on that then I need to return a shirt and get refund on that also
Okay, I can help you with that. I should probably be able to add that shirt to your existing refund
Thank you
Okay, may I just gather some information from you, so that I can verify your account details? I'll need your full name, user name, email address, and the Order ID of the item that you wish to return
Albert Sanders as470662 as470662@email.com 5158821113
There we are, I can see your existing refund now.  Everything seems to be in order, so I can go ahead and add the new item to it May I ask which brand of shirt you wished to return, and its price?
The Michael Kors shirt and it's $74
Okay, that refund has been added to your account.  Is there anything else I can help you with today?
Nope that's all.  Thank you
Excellent.  Have a great day Mr. Sanders