Hello, how can I help you today?
Hi I have a question Hi I bought an item but it was by accident and it was the wrong size. I was talking to my sister about buying a gift for our mom and we were playing around with ideas and I didn't realized I had actually ordered it until I got the confirmation this m morning
Glad to help. May I have your full name please?
Sanya Afzal
thanks Sanya. How do you want me to help you with the order?
can I cancel it or return it?
So you want to return it for a refund, right?
yes
Can you please let me have your username, email address and Order ID to validate this purchase?
safzal1 safzal1@email.com 3074108158
Perfect. How do you want to get back the refund?
Can you refund it back to my card?
and how much is the refund amount?
74
Yes, you can refund it back to your credit card. But I need your account ID to process this step, please.
GRZOIHBY7Q
the refund has been made!
great thanks!
You are welcome. Is there anything else that I can help you with?
that's it
Have a nice day!