Hello, how can I help you?
Hi there.  I want to return the jacket I ordered if that's possible.  It's not the right color, I'm not sure what I was thinking when I bought it. Can you help with that please? Hello? Anybody there?
Hello
Hi. I want to return the jacket I ordered. It's the wrong color.
Can I get your full name please?
My name is Norman Bouchard.
Great, next I need the email address tied to the account and the order number on the jacket
My e-mails is normanbouchard577@email.com The order number is... 0038339468
and what is your membership level?
Bronze.
Alright, I take it that you just got the order, so it has been purchased in the last 90 days correct
Correct.
OK. You can return it so we will get that set up. I will need your full address to set up your return label please.
My address is 1858 Woodshore St Jacksonville, NY 32478
How would you like to do the return. We can do it by mail, store drop off, or drop boxes.
Mail is fine.
Alright, you are all set. Just print out the label and send it to us and we will take care of the rest. Is there anything else we can do for you today?
Thanks for your help, it's much appreciated.  No that was all, thank you. Have a good day.
No problem at all. You have a great day as well.