good afternoon, how can I help you?
Hi I want to return the item below because it is the wrong color. It is a GUESS Shirt.
sure, would you give me your full name or account ID. please
Name: Norman Bouchard
In addition to this, you would give me your username, email and order ID
Username: normanb5 Email Address: normanb5@email.com Order ID: 8006057669
ok everything in order, now would you tell me the level of your membership with us
Member Level: Guest
Would you tell me how long ago did you make the purchase?
I made it on 2019-11-20
Oh ... I regret that your deadline to make a return has expired, it was up to 30 days
Oh ok thank you
not problem have a nice day