Hello, how may I help you today?
Hi! I need an extension on my subscription payment because I do not have the money right now
I can look into that for you. Can I please have your full name or account ID?
Joyce Wu
Before we start, I need to verify your identity. Can you please tell me your account ID and order ID?
Account ID: EV4460BGA3 Order ID: 2128580044
Thank you. Do you know your membership level?
Bronze
I sincerely apologize but I do not have the authorization to extend subscriptions for Bronze members. However, I can have the manager call you so that you can discuss the issue with him, if you would like.
Yes, please do because I do not have it
Can I have your phone number please?
(550) 927-5289
One moment please. Ok, you will get a call from the manager later today.

Is there anything else I can help you with today?
Thank you.  That is all for today
Thank you. Have a great day!