Hello, how can I help you
Hi, I bought a Guess jacket from your website recently I ordered a red one but was sent a black one
Okay, would you like to return it?
Yes
Can I get your fulll name please.
It's Rodriguez Domingo
Okay I have found your account I now need to validate your purchase so I need your email, username and order id.
my username is rodriguezdomingo065 my order Id is 8398723188
and your email now.
oh right it's rodriguezdomingo065@email.com
Thank you, now what level member are you?
Silver I think
And when did you make your puchase?
In October
Great news you will be able to return it. Can I get your full address so I can make you a shipping label.
Oh good My address is 1664 1st Ave Monterey, WA 45017
Now how would you like to process your return? by mail in store or at a drop off center?
Mail in
Great, You will be recieving your refund when we receive the package can I help you with anything else?
No, that's all thank you
Have a great day!