good morning, how can I help you?
Hi, I noticed an extra fee on my statement, so I just wanted to find out what that was.
sure, would you give me your full name or account ID
Sanya Afzal 7JWBIXDCBF
additional to this would give me your order ID please
Sure, 0686069241
everything in order, let me review the error with the system

ok, you would indicate the level of membership you have with us pelase please*
Guest
ok, Miss Sanya according to the system the error was not on our part which prevents me from solving your problem. sorry I can't assist you anymore
Could you at least explain the fee?
according to the system everything was in order from our position. is what i can tell you
Ok
have a nice day