Thank you for reaching out to AcmeBrands, how can I help you today?
Hi! I need to check on a package please
Sure, is this related to a package that hasn't yet arrived or something else?
One that hasn't arrived yet
Can you provide me with your full name or account ID please?
Sure, my name is Sanya Afzal
Great, I will also need your username, email address, and order ID.
OK, my user name is sa984976, and my email is sa984976@email.com give me a sec to find the email with the order ID... Ok, order ID is 5747458129
Thank you - and how long would you say you have been waiting on your package to arrive?
5 days I think
Thank you. Sometimes the packages can be mistakenly marked as delivered, but can still take a couple of days to arrive.
So does your system say my package has already been deleivered? *delivered, sorry
Unfortunately I do not have that visibility.  I would suggest to wait a few more days and if it has not yet shown up by then we can look into this further. Is there anything else that I can assist you with today?
Hmm, can you resend the order, I kinda needed those boots for an event Friday... I'm worried they won;t arrive in time...
Unfortunately I am only able to resend orders that have been delayed over 1 week.
Well, I guess I'm stuck then. Thanks for checking
Is there anything else I can help with today?
No, thank you.
Thank you, have a great day!