Hello, thank you for reaching out to us today. How may I help you?
Hello my name is Chloe Zhang and I need to view my shopping history can you help me out I lost the phone I use for secutiry meassures
Sure thing Chloe. Did oyu have an issue accessing your account?
so just want to make sure my account is secure and no one has made a transaction
I see, sounds like you can't use the 2 factor authentication because you no longer have access to your phone. I'll do my best to get that cleared up for you
Ok thanks
Alright, I was able to pull up your account. Could oyu provide me with your e-mail address please?
yeah its chloezhang613@email.com
Great since you had your e-mail available I was able to send you a 2FA reset message. Just access that and follow the directions.
Ok thanks I will do that and access my history from there
Also here is a link to our security guidelines for future reference.
ok thanks for the assitance have a great day
Not problem, was there anything else you needed?
thats all thanks
Have a great day!