hi how can I help you?
I see that the charge on my account has still not been reversed and it has been 9 days since it was returned
yuo returned an item and your account has not been credited, is that right?
yes that is correct it was for order id 9738916208
well let me take care of that for you. What is your name please?
Crystal Minh
thanks

what is the amount please?
94$
our system has verified that this credit is due

OK, here is a promo code for the amount of $94 IQQV8
thank you for the help
very sorry for the delay thanks for letting us know is there anything else?
that was all thanks again
OK. have a good day