Hello, how may I help you?
Hey I need to change my shipping information
Sure, could I get your full name, please?
yes it's Alessandro Phoenix
Thank you, Alessandro. Are you trying to change the address of an open order or the address listed on your account?
Well both I just ordered so I need to make sure that it goes to the correct address and going forward as well
Okay, do you know the shipping status of the open order?
I have changed the address online but I now need to change the item to the white ck shirt instead sorry
What would you say your main issue is? We'll start there.
I have so much going on right now I forgot that I made the address change but when I did it would not let me change the item it should be the white calvin klein shirt ordered but I ordered the black instead sorry for the confusion
Okay, do you know the shipping status of your order?
I need to make sure I have the right item on the way
I'm sorry but all I can do is the change the address on your account if you do not have the shipping status What is the current address on the account? Are you there?