Hello Can you please help me with something?
Hello, how can I help you today?
I am waiting on an order
I'd love to help you. What are you needing.
But the delivery time isn't right Can you help me change it?
What makes you think the delivery time isn't right?
Well, my job schedule is very intense right now And I'm away a lot I want to make sure that I'm home to receive the order
Were you wanting to change when your order is delivered?
I am usually available after 7 pm I would like the order to be delivered then
Let me pull up your account. What is your full name or account ID?
Joseph Banter
So were you wanting your package to arrive later than it was supposed to arrive?
Yes I think it was originally supposed to come around noon But I won't be home then
Alright. I have to verify your identity. Can I get your Account ID and Order ID?
N7KU6JNSXU 0720500677
Thanks Joseph. what is the shipping status?
I got an email today that said it's in transit
I'm really sorry, but since it is already in transit, I can't change the shipping of it.
That's disappointing Are you sure that there's nothing you can do? We're having tons of rain right now And if I'm not there to pick up the package, it could be damaged
I understand, but it has left the facility so I can not change how it is shipped.
All right Well I'll cross my fingers and think positively
The packages usually arrive late afternoon so it probably won't be sitting there long.
All right
If it is damaged please contact us and we will do a return!
Okay, I will
Sorry I was not more help. Is there anything else I can do for your today?
No
Thanks Joseph. Have a good day.