Hello, how can I help you today?
Hey I need to check on order 8214986588.  I have an extra fee added for no reason
Happy to help, may I have your full name please?
Crystal Minh
thanks Crystal.

To verify your identity, I also need your account id and order id please.
Account ID: 9CTEQQHRML Order ID: 8214986588
Perfect your identity has been verified.

what is your membership level?
Gold
Great, I can help remove the fee. How much is the extra fee?
Excellent. Thank you so much 9.95
the fee has been removed.  is there anything else that I can help you with?
thank you that's all I needed.  have a nice day
Have a nice day!