Hello! How can I help you today?
Can you tell me when the annual fee is due on my account?
Sure! What is your name, please?
Joyce Wu
Thank you, Joyce. And for verification, what is your order ID/account ID?
NNJ5IPVITC 0334262233
Thank you, I've successfully verified your account!

Your annual fee is due today, actually. It's $20. Would you like to pay it today?
yes please
Done, you're all set with that! I'm going to send you a link so that you can manage your subscription information on your own, too.

You will need your username to log in. Do you know it?
I dont
No worries, it's jwu1. Can I help you with anything else today?
Great thank you no that it!
You're welcome, have a nice day, Joyce!