Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Yes i would like to change some thing on my order
I'll be glad to help you with that. May I get your full name, please?
of course its, Chloe Zhang
Thank you, Chloe. And what changes would you like to make to your order?
I order that wrong item by accident and would like to change it to the right item
I completely understand. What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered".
Let me get that for you , one sec it says order received
Thank you, Chloe. To validate your purchase, may I please get your Username, Email Address, and Order ID?
username is chloezhang141, email is chloezhang141@email.com and my order id is 8643045558
Perfect, thank you! Because your order has not shipped yet, I'm able to make that change for you.
great!
Which item would you like to replace your current item for?
I would like to get the Calvin Klein Jeans
I'll make a note of it for our order processing team. Is there anything more I may help you with today?
no that will be all, thanks for all your help. Have a great day!
Likewise! Thank you so much for contacting AcmeBrands customer service. Goodbye!