AcmeBrands, how may I help you?
I bought the wrong color item, or the wrong color item got shipped.
Let me help you with that. Could I have your full name or account id? Are you still there?
Yes it is David Williams
Could I have your username, email address and order id to validate your order?
dw828185 dw828185@email.com 8282433773
Thank you What is your membership level?
Gold
Could I have your full address to create a shipping label?
yes 4994 Lexington Ave, Newark, MI 55756
And how would you like to return the item, by mail, in store, or drop off center?
mail
Ok, your return will be processed by mail. You can print out the shipping label and return at any time. Can I help you with anything else?
no that is it, thank you!
Have a good day.