Hi! How can I help you? Are you there?
Hi.  My name is Joyce Wu.  My order ID is 449797755.  I only ordered one pair of Michael Kors jeans for $79, but my email confirmation says I ordered two.   Can you fix this?
Absolutely, one moment please.

Can I please have your account ID?
Yes.  My account ID is CI0RGZ7EMJ.
I see this is a valid error, I am very sorry about this.
Are you going to refund me?
Yes, one moment. What is the status of the shipment?
The status is Out for Delivery
Unfortunately, until the item is delivered we cannot initiate any refunds, as soon as it is delivered we can do that for you.
Ok
Is there anything else I can help you with today?
That is it for today.  Thank you.
Great, have a good day!