Hi, how may I help you?
I have a question about my account
ok, I can help you with that.
I've been trying to buy these boots but your system is saying my credit card is invalid. But I can use it on other sites. Is there something going on with your payment system?
Ok, so you need help using your credit card at check out?
yeah
No problem. I can help First can you double check that the card isn't expired by checking the date please?
no it hasn't expired
great Can you log out and then log back into your account please?
ok hold on
Ok, let me know when you are done
Ok I logged out and logged back in and it works now!
Great!
Why did that happen?
Sometimes the system just gets stuck and logging out can help clear it
oh I see. I'll remember that next time thanks for your help
Your welcome, can I help you with anything else?
that's it
Ok, have a great day Good bye