Hello, how may I help you today?
Hi. I wanted to return a shirt I ordered.
Sure, I can help you with your return May I have your full name please?
Well, technically it's a jacket. My name is Sanya Afzal.
May I have your reason for return?
I have the order ID number if you need it. It just doesn't fit right.
wrong size?
yes
To process your return, I need to validate your purchase. Can I please have your username, email address, and order ID?
sa666236 sa666326@email.com 7934732017
are you sure that your username is correct?
Opps... sa666326
Thank you

Can you please tell me your membership level?
guest
May I have the date of purchase?
11/20/2019
One moment please I sincerely apologize but we are unable to accept your return because your purchase was made more than 30 days ago.
Ok, then that is all I need. I will be leaving a bad review about your company.
Is there anything else I can help you with today?
no
Thank you. I hope you have a great day.