hello, how can I help you?
Hi I'm pretty sure you guys charged me twice for my subscription
oh no! let me see what I can find out what is your name please?
Crystal Minh
and your account & order IDs?
JCPMUGLTP6 2241433303
are you a member?
guest
the system has verified you
thanks
let me check what our system says

yes, I am sorry, we do need to give you a refund
thank u
how much were you overcharged?
25 thank you
ok, that has been processed, you should see it right away. apologies
yes, i see it now no problem
i hate it when the system does that! is there anything else?
nope thanks a bunch have a good on
thanks for your understanding & have a great day!