Hi! How can I help you?
Hi! I think I go charged twice for my premium subscription. Is there any way you could check?
I can definitely look into that for you. Can you give me your full name so that I can pull up your account?
Joseph Banter
Thank you, Joseph.

I will also need your account ID and order ID, please
AIQTS0NPWH 0882143510
And what is your membership level?
guest
I'm sorry, Joseph. It looks like everything was billed correctly on our end.
Could I see proof from a manager please?
I can notify the manager to have them contact you.
ok
You should hear from them shortly. Is there anything else I can help you with at this time?
nope
Okay, have a great day!