AcmeBrands, how may I help you?
yes i would like to see how i go about returning an item
Sure, what is the problem with the item?
i order the the jacket for my son and i order the wrong size.
Ok, let me help you with that. Could I have your full name or account id?
sure its Chloe Zhang and my account id is ASR4564F
Could I have your username, email address and order id to validate your purchase?
my Username is czhang73, email address is czhang73@email.com Order ID: 9172223650
Thank you What is your membership level?
guest
And when was the item bought/
Tommy hilifiger jacket
Was it bought in the last 30 days?
No it was bought on 9/22/2019
I am sorry but we cannot process a return for a guest member for an item that was bought more than 30 days ago. Can I help you with anything else?
oh okay, that will be all
Have a good day.