Hi, there.  How may I help you?
Hi I'd like to get a refund because I got these boots but I changed my mind
Okay, I can help you with that.  May I have your full name?
Can you help me out? Okay great Crystal Minh
May I have your Username, email address, and Order ID?
Sure my username is cminh051 Email address is cminh051@email.com Order ID is 2372919341
Okay, how would you like to receive your refund:  gift card, add value to your account, paper check or credit card?
Let me think a second I think the paper check will suit me best
Okay, may I have your full address?
6183 Woodshore St  San Mateo, NY 17319
And what is the dollar amount of the item?
$89
Okay, your refund has been initiated.  May I help you with anything else?
That was it, thanks!
You are welcome. Have a good day!