Hello and thank you for contacting AcmeBrands. How can I help you?
Hi, I need to check my account balance
Sure. I can help you out with that.
I think my $40 credit is missing It was from a subscription refund
Ok, sure. So you had a refund but it never showed up? Can I get your full name or account ID please?
Joyce Wu
Thanks.
I don't have an account ID sorry
That's ok.

Ok, I'm so sorry this happened. It does look like an error occurred on our end. You said the amount of credit was $40, correct?
right
Ok, thank you. I'm going to generate a promo code in the amount of $40 for you.
Thanks! You rock!
You're welcome. We appreciate your business and once again apologize for our mistake.

Your promo code is UIR5R
there it is. thanks!
Not a problem. Can I help you out with anything else?
that is all thanks again !
You are very welcome! Have an excellent day!