Hello. How can I help you today?
Hello, I think a subscription was mistakenly added to my account I don't want it, so could you check please?
Sure one moment please. Can I have your name and account ID?
Name: Alessandro Phoenix I'm sorry I don't have my account ID
How were you informed of this? Was it an email?
My spouse discovered it somehow
Oh I see. One moment
I did not receive an email, I believe that he did
I went ahead and removed the charge for you.
OK thank you! How much is the refund amount?
Do you want a refund? It is $40

A refund has been sent to you. Is there anything else I can help you with?
No thank you
Great have a nice day.