Hi how can I help you
I need to return an item.
Okay, you would like to initiate a refund?
I accidentally bought it in this hideous shade of green. I would like to replace it with the one in black
Okay, can I have your name please?
Albert Sanders
Okay, now I need your username, email address, and order ID
as077597 as077597@email.com 559399512
What is your membership level?
gold
Can I have your full address to create a shipping label
9280 2nd Ave   San Mateo, WA 57132
How would you like the exchange processed by mail, drop off, or in store
mail
Okay, you can print off the shipping label and ship the item back and then they will send you the black one. Is there anything else I can do for you?
Thanks, that's it
Thank you for being a gold member