This is AcmeBrands customer service, how may I help you?
I am having a big problem with your website.
I'm sorry to hear that, what is the problem exactly?
It is running so slow that I am not even able to use it.
I see, I will send a report to our website team.

In the meantime, please try to log out and log back in. Hopefully that will fix the issue.
Give me a second. I'll try.
Sure, let me know if it is still slow.
That didn't help
Okay. Please try to visit another website so that we can make sure it is not your internet connection that is the problem.
I did that. It's not my connection. Your website is the only one running slow.
I'm sorry to hear that. Can you try to close other tabs and any background programs please, just in case they are slowing down your browser.

If that doesn't work I can make the purchase for you.
I closed out everything and logged into your website again and it's working fine now. I'll be able to shop.
Great, I'm happy to hear that it is fixed. Is there anything else you need help with?
No, that's all. Thanks for your help.
You're welcome, have a nice day.