How may I assist you?
I want to move my shipping to next week to avoid paying any shipping fee
i see, you wish to downgrade your shipping to save on cost, and I can assist with that today! I will need your full name to pull up the account
yes, Joyce Wu
thank you, i will also need the account and order ids to pull up the shipment
Order ID: 3028498392
and the account id?
Account ID: JKEXMQVW3X
Thanks! Now, what is the status of the shipment?
Shipping Status: Delivered
and what is your membership level?
Guest
Thank you Unfortunately, because the item has already been delivered, I am unable to delay the delivery
Okay, i understand
I apologise for this inconvience, but you can imagine it is hard to delay and order that is already there other than that, is there anything else I can assist you with?
Its okay, that is everything i needed help with
Have a nice day!