HI!
Hello, how may I help you.
I was calling to check the status of my order There seems to be an extra fee added to the account for no apparent reason
What about your order Oh I can help you with that
Thank you
Can I please get your name.
Joyce Wu
Okay, Joyce I pulled up your account. I will need to verify your identity. Can I also get your account id and order id
Account ID: UUUNG286GX Order ID: 6127786687
Okay, everything looks good. Now i need to check with the system if this is a valid order
okay
Yes We did make a mistake with the fee. What level member are you.
Bronze
By how much were you overcharged
9.99
Okay, I have corrected the bad fee. it has been taken off the order and added back onto your account. Do you need anything else?
Thank you. I appreciate it
Have a great dya
No. Thank you
day*