Hello, how can I help you today?
Hi, i have signed up for the premium subscription and would like to renew.
Alright, just to clarify are you looking to pay an amount you believe is due or simply check the status of your account?
I guess to check if anything is due first, thanks.
Sure thing, could I start by asking for your full name or account ID in order to pull up your account?
Joyce Wu
Now that I have your account pulled up could I also have the account ID and order ID?
Account ID: 2HBG2MLLHY Order ID: 1706605454
great thanks, your identity has been verified.

Currently I am showing that your account is active as you stated and it looks like you actually already made the payment. Your due date was initially tomorrow but the balance is currently 0.
Oh, great.  Thank you for checking.
I am sending you a link that will allow you to check your status yourself in the future.
Oh good, thanks.
In order to check that do you have access to your username?
Actually, not at the moment.
jwu1
Thanks I am good now.
That will be the username you would use. Is there anything else I could help you with?
no thanks
Have a great day.