Hello, how can I help you today?
Hi, I need help with a charge on my account. I was charged twice for my subscription this month
So you were billed twice, I can certainly take a look at that.
Yes
Can I start with your full name or account ID?
My name is Albert Sanders
I have the account now, can I also have account ID and the order ID to try and get to the bottom of this?
Yes. My account ID is 3Y17GNKQII and my order ID is 2330514368
Alright and can I ask what membership level you have?
Yes,I have a bronze membership
Alright I verified with our system and it is indeed an error on our part, what is the amount that you were overcharged?
It was two subscription charges
I understand, could you tell me how much the erroneous charge was for?
I don't have my bill in front of me. Whatever the subscription charge is monthly
The standard yearly is for 99$, I will go ahead and do that.
That sounds right. Great, Thanks!
The refund has been made to you, is there anything else I can help with?
No, that is all. Thanks again!
Have a great rest of your day.