Hello, thank you for contacting AcmeBrands. How can I help today?
I lost my phone with 2 factor authentication, so I can't check my account.
I can help you reset tha. Can I have your full name or account ID please
Rodriguez Domingo
Thank you Rodriguez. Can I have your email address to send you a reset code?
rodriguezD@hotmail.com
Great, your the code to rest your 2 factor authentication will be sent shortly.  Just to be safe you should always follow the security best practices.  I will have a link with those practices sent to your address as well.
O.k. great, thank you.
Is there anything else I can help you with today?
That's all I need.
Thank you, have a great day!