Thank you for contacting AcmeBrands! How can I help you today?
Hi, my name's Alessandro Phoenix I have a refund pending, but I just want to double check on the status
Okay, Alessandro. I can help you with that. Can you verify your username, email address and the order ID?
sure alessandrophoenix263 alessandrophoenix263@email.com 8023299888
Thank you. Your refund that was processed online, is complete and was credited to the method of payment used when placing the order.
Oh, I see.  It must just be a delay at my bank, then probably due to the holiday weekend
Yes, it may take a few days to appear in the account dues to the holiday. Is there anything else that I can help you with today?
No, that was everything.  Thank you very much
You're welcome. I hope you enjoy the rest of your day!