search is NOT working
Hello, how may I help you today?
every time i search, there are 0 results being returned SO frustrating
Sorry to hear that, let's see what we can do to fix this situation. Let's try a couple of troubleshooting steps first. First, try logging out then logging back in to your account and try searching then.
ok cool will do didnt work
No problem, the next one is a little more involved.  You will need to clear out your cookies.  Do you know how to do this?

It is in the settings option under 'more details'.
oh that worked!!
Oh fantastic! That is usually the problem 90% of the time, sorry for your inconvenience. Is there anything else I can help you with today?
that's all
Thank you and you have a wonderful rest of your day!