Hello, thank you for contacting us today. How may I help you?
need to return this jacket
Was there any reason you needed to return it?
it has a big stain not from me
Oh my, I'm really sorry to hear that.
yeah, it's gross
Could you provide me with your full name so I can pull up your account please? We'll try to get this taken care of right away.
Alessandro Phoenix
Thank you Alessandro. Next I I'll need to validate the purchase. Could I have your Username, Email and Order ID?
alessandrop487 alessandrop487@email.com 4116305426
Thank you so much, that all checks out. Can I ask what your membership level is?
gold
Great. We can go ahead and get the return started right away then. I'll be sending you a shipping label for the return so I'll need your Full address please
5518 Woodshore St  Raleigh, MI 64051
Alright, and how would you like to do this return. By mail, in store or at a drop off center?
mail is esasier...these days
Alright. Everything is set up, you should receive the shipping label by email shortly. Was there anything else I could help you with today?
that's it
Thank you for shopping with us. Have a  great day!