AcmeBrands, how may I help you?
I was charged for a coat that I never bought.
Let me help you with that. Could I have your full name or account id?
Alessandro Phoenix
Could I have your username, email address and order id to validate your purchase?
Username: ap754479 Email Address: ap754479@email.com Order ID: 6135288322
Thank you Let me check the system.

There was a mistake, let me correct that for you.
Great! Is tehre anything I  need to do?
I apologize that you were charged, we have returned the credit to you account. No Can I help you with anything else?
Great, thanks! All set!
Have a good day.