Hi, how can I help you?
Hey can you check on an order for me. I found an extra fee added for no reason.
Sure, can I have your name, account ID, and order ID?
Name: Rodriguez Domingo Account ID: 1MOI8FBNWM Order ID: 3795676317
According to the system, the fee is valid. Can I have your membership level?
Gold
Okay, as you are a gold member we can remove this fee.
o.k. great
How much were you overcharged?
12.95 Thank you so much for your help.  That's all I needed.  Have a nice day!
You're welcome, have a nice day