Hello. How can I help you today?
Hi, my name's Crystal Minh
Hello
Bronze member.  I made a purchase there, but the cost of shipping was just too high Is there any way to get that shipping cost waived?
I see. Can I have the username, email, and order ID please?
cm295900 cm295900@email.com and the order ID is: 9712625007
What is the status on this order?
Order Received
One moment please.

I can waive the fee this one time for you.
Ah, that's great
Alright that should do it. Anything else I can help you with?
No that was everything.  Thank you very much
Great. Have a nice day.