Hello, how can I help you today?
Hi there, I was charged for an order but never purchased anything. Can you help me get to the bottom of this issue?
Yes, I can. Can I have your full name?
Joseph Banter jb528542
And your username, email, and order ID?
jb528542@email.com  8465631706
Let me ask the system what's going on.
Okay, thanks!
Can I ask your membership level Mr. Banter?
Gold
Well the system is showing a purchase, but because you're a Gold member we'll trust you on this and refund the charges.
Thank you, I appreciate it!
Is there anything else I can do for you today?
No, thank you though
Well then have a nice day!