Hello, how can I help you today?
I was charged for an item I didn't purchase.
Let me look into that for you. Can I get your full name and account ID please?
Alessandro Phoenix
Alright, I have your account pulled up. Next I need your user ID, the email tied to the account, and the order ID you were sent for the order in question.
ap553608 ap553608@email.com Order ID: 2110178554
Alright, there does appear to be a discrepancy in the account. I am going to go ahead and issue a full credit

Alright that is all taken care of. Sorry about the issue Is there anything else I can do for you today?\
Thank you. No, that should do it.
No problem at all. You have a great day.