Hello! What can I help you with today?
Hi!  I need to change my main payment method It is not showing correctly when I look it up
No problem, I can help you with that! To start with, can I get your name or account ID?
my name is Alessandro Phoenix I don't have my account ID handy
That's ok, I can look you up with your name. Alright, what is your current payment method?
debit card.  I'd like to change it to my credit card
Alright, I can get that switched for you. Can you provide your email address, username, and phone number?
i don't know my username, my email is PhoenixAlessandro@gmail.com, and phone is 555-555-5555
Could I have your zipcode or PIN number instead?
my zip code is 78220
Perfect! Give me just a moment to update this.
ok thank you!
So we are switching your payment method to a credit card, is that correct?
yes please
Alright, I have that updated in the system. Is there anything else I can help you with today?
no that's everything.  You have been very helpful... thank you!
Have a nice day!