Helllo, how can i help you?
Hello. I am very confused about my order I saw today that you've tacked on this extra fee. I don't understand why. Can you tell me the status of my order? I need to know what's going on The fee doesn't seem to have any purpose
I will be happy to help you with this issue.
Great!
Can i get a full name?
Norman Bouchard
Can I now get your account id and order id?
Yes LHCO5E6AC1 3715435101
Okay, everything looks good.
What about the extra fee?
I will now check with the system about that fee.

Can I now get your membership level.
Silver
Okay I will be able to remove this fee.  By how much were you overcharged.
The fee was $52
I have removed the fee for you.
Oh great
Can i help you with anything else?
Thank you for taking care of that No, that was it
It is no problem, have a great day.