Hello! Thank you for contacting us today. How can I help you?
Hi there, I recently asked for a refund on a jacket I bought.  I'd like to double check on the status of that refund please
Oh sure I can help with that. Can I get your name please?
Sure!  It's David Williams
Thank you, David. Now can you provide me your username, email address, and the Order ID please.
davidwilliams473@email.com Username: davidwilliams473 6978019319 is the order ID
Perfect. Thank you. Okay let me look into that refund status. One second please. Alright the refund is in progress currently. I see you initiated that refund by phone so sometimes it can take a few extra days to finalize.
Oh ok, can you check on the payment method as well? I can't remember what I asked them to do
Yes. It looks like we had a credit card on file to refund to.
Oh perfect! I like when I actually did it right the first time
Can I help you with anything else today?
That's all for today, thank you for the peace of mind
Thank you and have a great afternoon!