Hello, my name is Danny. How may I help you today?
So I ordered something and I really don't want to pay a shipping fee, so can I just move it to next week for my boots to be delivered instead?
Sure, no problem. May I have your full name, account ID, and order ID?
My name is Chloe Zhang, my account is 7Q66PS8LVY and my order is 1118834806
What is the shipping status for your boots?
It says order received
Do you have a membership? If so, what is your membership level?
My member level says Silver
Since you are a Silver member I can delay the shipment of your boots with no problem.

Is there anything else I may help you with?
Oh thank you! that would be great! No that was all thanks!
Sounds great. Have a nice day.