Hi! How can I help you today?
Hi.  I am having trouble logging in
I would be happy to assist with that.  Are you just needing your password
Do you mean my pin number?
No, you said you can not log into your account. My question is what is preventing you from logging in? Do you not know your password?
I lost my phone which I was using for two-factor authentication
Ok, got it.  Can I have your full name?
Rodriguez Domingo
Can I also have your email address
rdomingo@gmail.com
In order to reset your two factor auth, I will have to send you a code to your email.

I have sent you the link to enter the code from your email.  That will allow you back into your account
Great. Thank you.  I see the email now.
You're Welcome! Anything else I can help with today?
No thank you.  Have a good day.
Thank you for contacting us today! Have a great day