Hello, how can I help you today?
I can't access my account. It wants to do two step authentication and I'm not getting the text
Can you tell me why you aren't getting the text? Like if the phone is unavailable to you or something.
I lost my old phone and got a new one, maybe that's the issue.
Yes that information helps out a lot, can I have your full name or account id?
Joseph Banter
The account has been pulled up can I have your email address to send you a code?
jbanter3@email.com
That has been recorded now, to be on the safe side I am also sending you a link about best security practices as well
sounds good
You will receive that email as mentioned that will let you go in and change that authentication, is there anything else I can help with?
No that's it.
have a great day