Hi, there!  How may I help you?
Hello. I don't know why but the promo code you sent me two days ago keeps being rejected as "invalid". I'm getting frustrated.
Oh no!  That is frustrating.  I can help you with that.  May I have your name and Account ID please?
Thanks! I'm Chloe Zhang. I don't know my account ID, but my email is czhang67@email.com. The item I'm trying to get is the Tommy Hilfiger boots.
Okay, thank you.  I am going to pull up your account.

Our system indicates that the promo code should not result in an error.
So weird. Can you just send me a new code anyways?
May I have your membership level, please?
Gold baby
I can absolutely get you a new promo code.
Oh great! Thanks!
Here is the new code:  2ZI9U
Perfect, I'll try it out. Thanks so much for your help.
You are welcome!  Any other questions today?
Nope that's it! Have a good one.
Have a great day!