Hello, how can I help you today?
i would like to add an item to my existing order since i forgot to add it to my cart earlier.
No worries, can I have your full name?
would like to add a pair of guess jeans Sanya Afzal
And your account and order ID's?
ULRE5EZYLS. 1980897662
Are you sure the account ID is accurate?
ULRE5EZLYS
Okay, and what's your shipping status?
in transit
Can I ask your membership level?
silver
Okay, since it's already left our warehouses I can't add anything to the order. But since you're a silver level member I can create a new order and ship it out to you ASAP at no extra charge. Is that okay?
yes that is ok
And the item you wanted was Guess jeans right?
yes
Okay, the purchase has been made and it should be on it's way ASAP Is there anything else I can do for you today?
thank you. that is all
Then have a nice day!