Hello! How may I help you?
Hi! So i just got the email confirmation for my order, and it looks like it is for 2 of the item.  I only need one.  Can we change the quanitity to one?
Of course. may I have your full name or account ID?
Norman Bouchard
I am in your account Norman. May I have your account ID and order ID Please?
Account ID: ZPWVQEC7C6 Order ID: 0928511041
let me look at your account and about this email you received.

Okay no worries. This email wasn't supposed to go out. You have only been charged for the item you bought.
ok, great! that was easy enough
Yes! Anything else I can help you with?