Hello, how can I help you today?
I need to make a change to my shipping address.
Glad to help. May I have your full name please?
Norman Bouchard
thanks Norman. Give me a second.

Can I have your current address for verification purpose? I also need your telephone number and PIN number, please.
Phone Number: (638) 513-9359 3927 Woodshore St  Newark, TX 94969 I can't seem to find a pin number.
Do you have other information such as username or email address?
sure, one second normanb1@email.com Does this look like a user name? normanb1
I will try that. Give me a second

It doesn't seem to work. Do you have an account id and order id?
ummmm Order ID: 8843339482 Account ID: YRUWIERTK1
Do you just want to change the shipping address for this time or change your profile address?
just for this order. I am staying with a friend while my kitchen is being remodeled.
got it. Thanks Norman. What is the shipping status of your order?
Oh, it says out for delivery.
Okay, give me a second.

thanks for your patience.
no problem
what is your new shipping address?
432 Oakridge Circle Apartment 446 Newark, TX 94969
thanks Norman. Your order has been updated. is there anything else that I can help you with?
Wonderful, Thanks for your help. that will be all.
Have a nice day!