Hello! I'd like to check the status of my account. I recently bought Guess boots from you and want to find out if your subscription service includes free shipping from out of the country. Could you help me with this?
I can definitely help you with that. Can I have your name and account ID to start please?
Yes, my name is Norman Bouchard and my ID is A345TDMHP3DQ3G.
Im not finding you in the system Norman. Do you have your account ID with us correct?
I'm certain that's correct. I'm looking at my invoice for the order right now. Can I provide any other info to help you verify me?
Yes one moment please. What is your email address Norman?
It's ngm3433@gmail.com
And do you have an order number?
Yes, it's 53243. Are you able to find me in your system?
One second. Our system is having issues. I am unable to verify at you at the moment. Checking if its an issue on our end. Can you verify the user id?
Sure, it's A345TDMHP3DQ3G. Even if you can't find me in your system, I have a pretty basic question that hopefully can be answered without looking me up.
Sure. what is your subscription status?
Essentially - I know that Acme provides free shipping on some brands during promotional periods I'm a guest. I bought boots from Guess that were shipped from Italy. Does that free shipping promotion apply even though these were shipped internationally?
It does apply since it is being sold through us.
Perfect. Thank you so much for your help. Much appreciated. Have a great day!
You welcome and sorry for the delay.