Hello, thank you for contacting AcmeCorp, how may I help you today?
Wanted to know status of account Recieved news a subscription was added to account
Ok I would be happy to look into this for you.
Thanks
May I have your full name or account id please?
Norman Bouchard Account IS Covid-19
Thank you Norman. How did you hear about this service being added to the account?
I don't want this subscription, can you refund me the cost Email
Let me check our system this may be an error.

No worries. This is a scam email and was not sent on behalf of AcmeCorp. You were never charged for this.
Ok perfect Thank you for verifying that for me
Is there anything else I may help you with today?
No
Thank you for contacting AcmeCorp, please be safe and stay well.