Hello, how may I help you?
I want to know the state of my refund
Let me help you with that.
I have an existing refund of $100 + I want to refund another $74
Did you want to add an extra item to your current refund?
Yes
Could I have your full name or account id?
Albert sanders Account Id 123445 Thanks
Could I have your username, email address and order id to validate your order?
alberts7 alberts7@email.com
And the order id?
0712999033
Thank you What is the  item that you want to return?
Jeans Guess jeans
And the cost of the Guess jeans is 74 right?
Correct
So your total refund is going to be 174 Is that correct?
Yes Thank you that's it
Can I help you with anything else?
No that's it
Have a good day.