Hi, how can I help you?
Hi. Can you give me some info on your refund policy? I'm thinking of placing an order but I want to make sure i can return or get refunded if something goes wrong.
sure

Refunds are available for any item that has not been shipped. All that you will need in order to obtain a refund is your order ID, usernam & email address.
ok great
is that all you wanted to know today?
yeah that sounds good
ok, wel lI hope that you decide to buy something! bye for now!