Thank you for contacting AcmeBrands. How can I help today?
Hello, I want to check my shipping, the cost was too high
I can help with this. Can I have your full name or account ID?
Account ID: Y3XYXEKL2Z Chloe Zhang
Is this an order you received an email on, or are you wanting a refund/shipping fee waived?
I would like the fee waived please I already received this order
Can I have your username, email address, and order ID?
Order ID: 1352845498 Username: chloez26 my username is  chloez26 chloez26@email.com
And you mentioned your order has already delivered, is that correct?
yes i have my order but would like a refund for the shipping cost it was too high!
I can refund the $8 shipping for you.
thank you so much!
Your refund has now been processed. Is there anything else I can help you with?
no that is all thank you
Thank you, have a great day!