Welcome to AcmeBrands. How may I help you?
I am very confused. I was charged for an order, but didn't buy anything.
Ok. How did you hear about this issue?
I received an order statement sent to my email.
Ok. Let me investigate that for you. One moment. What is your full name or account ID?
My name is Sanya Afzal
Thanks. I have pulled up your account.
Thank you. This is very upsetting to me.
We have found the email to be a scam. Please disregard. If you check the email address, it is not from AcmeBrands.
But I was charged.
OK. I will reverse that for you. One moment. OK. The fee has been removed. Anything else?