Hello. How may I assist you today?
Hi, I just checked my statement and you have charged me twice for the subscription service, twice in the same month.
I can check into it. What's your name?
Thank you. Albert Sanders
What are your account and order IDs?
Account ID is 0B04TGRCUS Order ID 4324126857
What is your membership level Albert?
Silver
I am not finding those account or order IDs in our system.
okay try OBO4TGRCUS as the account ID Please
Okay, is there another order ID?
4324126957 Tommy Hilfiger Jeans $69
Okay, those worked. Thanks for your patience.
No problem, thank you - it was my error i think
We can offer you a $10 refund for the charge for your subscription. You're very welcome, we are all human.
Is that the full cost of it?
I am not sure, I don't have access to the information to the charge. It is just our company policy to refund our Silver members $10 in these circumstances.
Okay thats finbe, just do that please. #fine
Can I help with anything else?
No, you've been great. Thank you and goodbye.
Thanks! Have a great day