Hi. Thanks for contacting support, how may I help you today?
I need to check the status of my order. The email confirmation says I ordered 2 items, but I only ordered one.
I'd be happy to look into that for you. May I start by getting your full name?
Joyce Wu
One moment Joyce.
ok
Thanks. now I just need to get your Account ID and the Order ID associated with the order.
7BRIDYJDBU    9000602046
Great, I just need to look that up in our system.

I do see that we seem to have an error on this. Can I ask you what the shipping status is?
out for delivery
Because the item is out for delivery, I'll need you to wait until the item is delivered to you and then you'll have to call back to start the return process.
Ok then
Is there anything else that I can help you with today?
No, that's it
Have a great day!