AcmeBrands, how may I help you?
Hi. My name is Joseph Banter.  I am having trouble searching on the website.  When I try to search for an item, the results I get are unrelated.  Can you help?
Sure, let me help you

Can you log out and log back in, and then try your search again?
I just logged out and back in, and am still having the same issue.
Ok

Ok, lets try clearing your cookies from your browser. Check the settings option in the browser and select more details.
Ok I cleared the cookies, and now it's functioning properly.
That is great Can I help you with anything else?
That was it.  Thanks for the help.
Have a good day.