Welcome, how can I help?
Hello. I want to access my account but I forgot my password. Can you help?
of course! I hate when that happens. What is your name please?
Joyce Wu.
and your username please?
I don't have that information.
NP, then I will need your zip code, your email or your phone number - 2 of those please.
Zip code 82511 phone (905) 002-5128
thanks! There you are! your username is jwu1
Could you hold on so I make sure it works?
Now I can generate a new password for you well let's get that password first
OK.
I need your PIN for that if you have it?
I don't know have it.
otherwise we can use your security question
I will need the security question.
what is your mother's maiden name?
Singh
thanks

Here is your new password: csids8xxfrc
OK. I just tried it and was able to log into my account. Thanks.
TOgether with your username, you shuld be able to get into your account. I will wait while you try Great! is there anything else?
No, that is all.
have a good day!