Hello! Thank you for contacting us today. How can I assist you?
Hi I’m being charged for an order I never placed
Oh no. Let's look into that. Can I get your name please?
Crystal Minh
Thank you, Crystal. Now can you please provide me your username, email address, and the Order ID? Are you still there, Crystal?
cm351975@email.com cm351975 0314300492
Thank you. Now you said you were billed but you never bought anything correct?
Yes, for some shoes
What is your membership level?
Only a guest
Unfortunately it does look like this was not an error on our end. I am unable to update this order. I apologize for that. Is there anything else I can help you with?
So what does that mean
Perhaps you are misremembering and this is something you ordered in the past but forgot about? Can I help you with anything else today?
That’s it
Thanks. Have a good day.