Hello, how can I help you?
I would like to place an order but need to know the refund policy.
Just one minute while I look that up

Refunds are only available for items that have yet to be shipped. They will be issued for any valid purchase with confirmed order ID, customer username, and customer email address. Please make sure that you have this information if requesting a refun Is there anything else I can help you with?
nope that's all.  Thank you!
Have a great day!