Welcome to AcmeBrands. How may I help?
I would like get an extension for my premium subscription
OK. I can help. One moment. May I have your full name or account ID
Sanya Afzal My account id is 6YW7SHJRIH
Thanks Sanya, I have pulled up your account. What is your order ID?
It is 4692103410
Thanks, I have verified your ID What is your member level?
It is Silver
How late is the payment?
I will get it in about one week
OK. When was it due? One day ago or more than that?
It was due two days ago
OK. I am unable to grant the extension. It must be 1 day late or less. Sorry. Anything else?
I see Can I speak to a manager? I have been a customer for a long time
Yes. Let me have your phone number so they can contact you
Okay, my number is (484) 831-9968 Thank you for helping me
The manager will call you back later. Sorry I could not help. Anything else?