Hello, how can I help you today?
I am having a difficult time using the website. Nothing is loading properly and it is so slow
Okay, I can help you with that Have you tried other websites to see if it's just us or not?

Hello? Are you still there?
yes sorry the chat is running slow too it is just this website
Okay, I'm going to notify the internal website team of this for you.

And have you tried logging in and out again to see if that fixes it?
not yet. should I try that now?
Yes please!
ok I will try and let you know I don't think it work. I tried to log in again and it was really slow.
Can you try closing all your other tabs and programs and trying again?
no i will try that no it didn't work. Is there anything else I can try?
At this point all I can do is make the purchase for you. Can you provide me your credit card number?
ok sure. my cc number is 7364 485963 45099 american express
and expiration date?
10/21 for the calvin klein boots, right?
And what are you trying to purchase? Okay beat me to it!\
haha
Okay, everything is done on my end.
ok great! thank you so much I'm so happy I could get these boots
You'll likely get a confirmation email and hopefully the site will work better later Is there anything else I can do for you?
no that is everything thanks :)
Well then have a nice day!