hello, how can I help you?
Hi I have a question about my account.
what would you like to know?
I received a pair of boots but it's the wrong size. I want to return it for a refund. I already have an existing refund pending so I would like to add this to that also
ok. let me look that up for you. what is your name?
David Williams
what is your username, email & order ID please?
davidw10 davidw10@email.com 6669983277 it's the Guess boots
the wrong size, you say?
yes I wanted a size 10 it was a size 8
what is your membership level?
silver
and when did you purchase these boots?
End of December
fine. that is within our 6 month window for returns.
ok great
i need your address. for the shipping label
0271 Circle Drive  Newark, NY 26290
would you like to return them by mail, in store, or at a drop off center?
mail
OK. You are all set. You should receive that label ery quickly is there anything else?
great this was $59 so I should see the credit soon right?
yes
great that's it for me
ok. have a good day!