Hi how can I help you
Hey I got charged for an order that I never purchased.
OK lets look into it can I get your full name
Crystal Minh
Can I get your user name, email and order id
Username: crystalminh516 Email Address: crystalminh516@email.com Order ID: 8827660476
Yes  I see this is an error on our end, one moment and I will fix it
O.k. great, so I won't be billed for that?
Correct, I just pocessed a credit for he full amount to your account You should be all set now
Great thank you so much!
Anything else?
nope that's all.  have a nice day
Have a nice day