Hi, there!  How may I help you?
Hi, I ordered these three things and the total amount seemed too high on the email
Okay, I can look into that issue for you.  May I have your full name and Account ID please?
Crystal Minh
Crystal, do you happen to have your Account ID, as well?
V9OZNUOLI2
Thank you. What was the amount on the email you received?
250
Do you have your Order ID?
3694566813
Thank you.

I have verified your identity and now I can look into this issue.
Great, thank you
The system is telling me that the amount indicated on the email is correct. What is your membership level?
Silver but my order was only 237
What was the amount indicated on the email?
250
Okay, I am going to remove the difference from your order.
Thank you
Okay, your order has been updated and the $13 has been removed.  Can I help you with anything else today?
That’s it
Great.  Have a good day!