Hi!
Hi! How can I help you today?
I need to change my order, I'm getting it as a gift, and my wife doesn't want one of the items :(
Okay, no problem! I can help with that. Let's start with you giving me your full name, account ID, and order ID.
Rodriguez Domingo W5ASYM8HOM And the order number is 1178283559
Okay, and what is the shipping status on your order?
Hm, the website says order received. I guess it must have showed up today.
No, order received means it hasn't shipped yet which means we can still update it! So that is good news. What is your membership level?
Oh, great! Can you take the jeans off? I'm a Gold Member.
Sure, we can cancel the jeans. What was the cost of that item?
They were $79.
I have refunded the cost of the jeans and cancelled that item. Is there anything else I can help you with?
No, that's all I needed. Thanks so much!
Great! You're welcome. have a great day.