Hello, how can I help you today?
Hi, this is Alessandro Phoenix, I've placed an account there, but I need to make some changes regarding the shipping
In what way are you trying to change your shipping?
The problem is, I seem to have ordered the wrong item by mistake, so I need to change that before anything is shipped
Ahhh
It looks like I ordered a Guess shirt by mistake, I really wanted to order the $74 Calvin Klein shirt
Okay okay, give me a moment and I'll have everything I need to help you

What's the shipping status for your order?
"Order Received" according to my account I hope that means that it hasn't left the building
It should Can I have your username, email, and order ID please!
You can indeed, in that order they are: alessandrophoenix533 alessandrophoenix533@email.com 8648938746
Okay, so I'll cancel that order for you and you shouldn't have to worry about it at all.
Ah that would be great
You shouldn't have to worry about a refund process or anything since we did it before it got to you And you can order the shirt without worry! Is there anything else I can do for you today?
Excellent.  I should be able to get it right this time, so I won't need anything else.  Thanks for all your help
Have a great day!