Hello! Thanks for contacting AcmeBrands. How can I help you today?
Hello, my name is Joseph Banter, and I want to know what's up with my refund?
Hi, Joseph. Was your return already processed?
I am not sure. My refund amount is supposed to be $100. Is that showing on my account?
Let me pull up your account.

Was the refund for a returned item and it's not showing on your bill?
I don't have a bill. I should either have $100 credit on my account, or a refund check being mailed to me. I'm not sure.
Alright. Could you give me your email address and the Order ID please?
I don't seem to have an order ID, but my email is jbanter1@email.com
Okay, let me see if I can locate it.
Thanks for your help.
No problem. Your refund's status is still in progress. The refund is of $100 will be processed online and applied to your account as originally requested.
Great! Now I have another item I want to get a refund on. How do I do this?
I can help you with that as well. Have you already received the item you want a refund on?
I don't think so. (this is not so clear in the instructions! ha ha!)
I understand. What item will you be returning?
Michael Kors Jeans. My Order ID for this is 5216733211
What was the purchase price of the jeans?
$49
Okay, Joseph, I've updated your refund to reflect both the old refund and this new refund amount for a total of $149.
YEAH!!  That's soooooo great!
I'm glad I was able to help you. Is there anything else I can assist you with?
Nope. I'm good! TYVM. Have a good day!
You're welcome. You have a great day, too!