Hi, how are you doing today?
hi, i want to check on an order, but i can't get into my account i lost my phone so ican't authenticate with it
Ok, I can help you with that. What is your name?
Rodriguez Domingo
Thank you. What is your email address? I will be sending you a code to help with the reset.
perfect. rdomingo445@email.com
Ok, the email with the code has been sent. I will also be sending you a link about how to keep your account secure.

Is there anything else I can help you with today?
yeah, well not losing my phone would be a good first step!
Very true :)
let me see. yes, i can get back inn.
Perfect!
thanks a lot
You have a great day.