Welcome to AcmeBrands. How may I help?
Hello I would like to move my shipping to next week delivery because I would like to avoid paying any shipping fee
OK. Let me help you with that. May I have your full name and account ID
Name: Norman Bouchard Account ID: ALHZRGJFCR
Thanks.

OK. I ahve pulled up the account. have May I have your order ID?
1337641425
Thanks. I have verified your ID. What is the shipping status?
Delivered
OK. I made a note. If it was delivered, the date cannot be altered. What is your member level? Hello? I may be able to help based on your member level
Silver
OK. I will credit your account back for the shipping charges. Thanks for being a valued silver member. Anything else? Thanks for being a silver member. Have a great day.