Hello. My name is Anne. What may I help you with today?
I just wanted to upgrade to overnight shipping because I wanted my package to get here before a birthday comes up for the person it's for.  Can you tell me how to do that?
I can help you with that. Can I get your name?
Sure.  My name is Joyce Wu.
Thank you Joyce. I will also need your order id and your account id.
My order ID is 9438280175 and my account ID is EOHYEUHFJR
Great. Do you know what your shipping status is?
It says Delivered but it isn't here yet.
If that's the case then there is no need to upgrade the shipping as you will receive the package later today or tomorrow at the latest.
Okay, that's really quick then.  Thank you so much. :)
You are welcome. Did you need help with anything else today?
Oh no, that was all.  Thank you.
Wonderful. Enjoy your evening.