Welcome to AcmeBrands! How may I help you?
Hi I'd like to return an item that came to be with a stain
oh no! That is unacceptable, I am sorry. Let's get that return started right away. What is your name please?
sure David Williams
I need your username, email & order Id
davidw53, davidw53@email.com, 9441443847
OK, we found your order. Are you one of our members?
I am a guest
I see. When did you make this purchase?
2019-12-09
Oh that makes things complicated. Unfortunately, we have a 30 day limit on returns
oh I see
I am so sorry.
That's fine
If only you had told us earlier
I understand
I appreciate your understanding! Also, fyi, our gold members have unlimited returns.
oh ok.. I'll look into that
anyway, is there anything else I can do today? Sorry I was unable to take care of this.
that is all
Have a good day, and thanks again for being so understanding