Hello, thank you for contacting AcmeCorp, how may I help you today?
Hi
Hello
I want to check the status of my account because i believe i may have some missing credits worth $40
How can I help you today? Oh no, I would happy to look into this for you.
The credits came from a one time deal with a previous purchase
May I have your full name or account id?
Joyce Wu I dont know my account ID can you help me pull that up
Thats ok Joyce, I have your account pulled up. I do apologize about the credits. You stated from a previous purchase correct

Let me check our system.
okay thanks
I sincerely apologize, our system confirmed you are missing 40 worth of credit

Here is your code for your credit: MBXQ9 It is 40 dollars. Is there anything else I may help with today? Well if there is nothing else. Thank you for contacting AcmeCorp, please be safe and stay well.
Thanks That will be all
Your welcome. Thank you.