Hello, thank you for contacting AcmeCorp, how may I help you today?
Hi! I would like to check my account for some information on my order but I have lost the phone that i use for two-factor authentication. I was hoping you can help me log into my account
I can help you with the 2 factor auth. May I have your full name or account id please?
Sanya Afzal
Thank you Sanya and may I have your email address?
Will the phone number work?
No, your pin or security question answer would work?
Security Answer: Ahmed
I will send the reset code to email on file and I will also send a link about best security practices for future reference.
Thank you
Is there anything else I may help you with today? Your welcome.
Thank you
Thank you for contacting AcmeCorp, please be safe and stay well.