Hello and welcome to AcmeCorp.  How can I help you today?
HI! I have this subscription shopping service. I wanted to check my account because I feel it has been added to my account I do not want it you see I feel it shouldn't be there in my account
Okay, I see.  I'll be happy to help you with this. Can I have the full name on your account?
Thank you Joyce Wu
And how did you find out about his service? ^this
I read it in an email and wanted to find out it was a mistake
I am going to check our system about this issue.
Thank you
Yes, I am so sorry, the service was mistakenly added to your account.  I will remove it right away.
Thank you I have been charged $40 Would you be able to refund it too
I have removed the service and since it was our error, I am going to refund you the $40 back to your account.
Thank you
Your refund has now been credited. You're welcome, is there anything else I can help you with today?
That is all. Thank you so much
Great, have a nice day!