Hi there! What can I do for you?
Hi I just had a premium subscription added to my account and I didn't want it.
Okay, I'll be happy to check on that for you. What is your full name, please?
Norman Bouchard
Thank you, Norman, and how did you hear about this error?
through an email
Okay.

Let me check the system.

According to the system, you don't actually have that subscription.
oh good, so the email was wrong.
We have had a problem with people impersonating us and sending people spam emails, and I'm very sorry about that. If you look at the email, you'll see that we are actually not the senders.
o.k. thank you so much for your help.
You're welcome! Can I help you with anything else?
yes I see that now. Oops that's all thank you.
You're welcome, have a great day and stay safe!