hello?
Welcome to AcmeBrands. How may I help?
I was charged for jeans I never ordered?
OK. Let me look into it. One moment. May I have your full name or account ID
I'm Sanya Afzal
Thanks, I have pulled up the account. What is your username, email address, and order ID?
username sanyaafzal338 sanyaafzal338@email.com 1909091772 order id
Thanks, I have validated the purchase Let me check our system and see if this was an error

I apologize. It was an error on our end. Let me fix that.
awesome
OK. Your account has been credited back. Anything else I can help with?