How can I help you?
Hi I have a question about my account.
What is your question?
I'm not sure if I am late on my premium subscription. can you check for me?
Sure, can I have your name?
Albert Sanders
Can I have your account and order ID?
DJEEUR73JW 8596674162
It looks like your subscription isn't active and there is an amount due of $14.
ok can you pay that with the card on file?
Sure, and here is a link so you can easily access your account.
ok thanks
You are all set is there anything else?