Hi, there.  How may I help you?
HI! can you help me check the status of my refund? It has been 2 weeks
Yes, I sure can.  May I have your full name so that I can pull up your account?
Rodriguez Domingo
I also need your Username, email address and Order ID to validate the purchase.
rdomingo274 rdomingo274@email.com and my order ID is 1316181209
Okay, I have validated your purchase and the refund status is Complete.
Oh ok because just a few minutes ago, I haven't seen the money
The system is telling me that you requested the refund online.
SO I should see it in my account, right?
You should, but you can also change the payment method. Would you like to do that?
No, thank you I think I am good Thanks for your help Have a great day
Okay, if you change your mind please reach out.  Have a good day.