Hello, how can I help you today?
Can you please tell me when the annual sale is occurring?
Happy to help, may I have your full name please?
Albert Sanders
Albert, this year, the annual sale started on January 23rd and ended on January 31st.
Shoot, I missed it.  I will check earlier next time.
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Will do, thank you.
Great, is there anything else that I can help you with?
No, I am good.
Have a nice day!