Hello, how may I help you?
Hi, I can't get on my account, I lost my phone and need to do the two factor authentification.
Okay, I can help send a link to reset it for you.
(I mean the phone can't be used FOR the 2 factor ID and I need basic help, if I was unclear I'm sorry.
Could I get your full name, please?
Thanks, that will do it for me.  Name: Norman Bouchard Email Address: normanb3@email.com Username: normanb3
Thanks, Norman. I'll send the link to that email.
Appreciated, goodbye.
Wait, we're not done yet!
k..
I know it's lame but I gotta make sure you have security guidelines link

Okay, is that all?
understood, and thanks.
Have a good day