Hi, there.  How may I help you?
I think I was overcharged.
Okay, were you overcharged for an item or for a subscription fee?
It must have been a subscription because I didn't make an order recently
Okay, so your account was charged, but it is not associated with an actual order, correct?
right It was an extra $40
And you do have a subscription with us?
yes
Okay, may I have your full name please?
Chloe Zhang
Ms. Zhang, may I have your Account ID and Order ID?
Account ID: JOU1KBDCEL Order ID: 4297601963
What is your membership level?
gold
Good news--since you are a valued Gold member, I can remove the charge.
Thanks
Okay, the refund has been activated.  May I help you with anything else today?
I appreciate that! I don't need anything else
You're welcome.  Have a wonderful day!