Thank you for contacting Acme.  How may I help you today?
Hi! i wanted to check on the shipping status for my package Its been 5 days and am still waiting for it
Okay, I should be able to help with that
Thank you
To check the details of your order, may I ask your full name, Account ID and Order ID
David Williams Account ID: C3J3HJB8YM Order ID: 7367050801
I beg your pardon, may I also ask for your username and email address
dwilliams310@email.com
Very sorry about that
dwilliams310 No worries at all
There we go, I can see your account details now

It looks like everything is in order, and our system is showing that the package is on its way. It may take just another day or two to arrive, but if you don't have your package by Friday we can check into that again
How long do you think I should wait Oh okay
Yes, but for now, it looks like the delivery is in the home stretch, so everything should be fine with your order
Thank you. Appreciate it
You're welcome.  Is there anything else I can help with today?
Thats all. Thank you
Have a great day, Mr. Williams