Hi, there.  How may I help you?
I got a shirt for my husband, but he doesn't like it, so now I need to take it off my order. Can you help me do that? I don't want to cancel the whole order, just the men's Guess shirt portion
Yes, I can help you with that.  Have you already received the order?
No, but it says it's out for delivery. But that's not always true
So you just want to remove one item?
Yes
I can look into that for you.  May I have your name, please?
Joyce Wu He says it would make him look fat. High-maintenance is what he is.
I have a husband like that, too!  That's why he shops for himself from now on.
That's a good idea. No more presents for him, lol Except that we wears horizontal stripes, and those make everyone look fat. He, sorry, not me.
Exactly!  May I have your Account ID and Order ID?
Sure. My Account ID is T5Z5HWHRWG and the Order ID is 7780111249 Although I will wear horizontal stripes on socks if they're cute. Those are the exception to the rule. Retro 70's socks are the best.
I love to wear funky socks.
Except for the toe socks. Yuck!
LOL!  What is your membership level?
Silver Only time I want something between my toes is when I'm getting a pedicure, lol
I haven't had a pedicure since the virus hit.
Me either. It's so embarrasing. :(
I am going to issue you a refund immediately.
Thank you so much! You have been awesome!
When the item arrives, contact Support again so that they can help set up the Return process for you. How much is the item?
Will do. Have a good one, and hope you get a pedicure from someone soon. $64
Me, too!  Have a great day!