Welcome, how can I help you?
Hey I'm trying to check on my order. It says it's shipped but I haven't gotten it yet
OK, sometimes it does take a few days. Let's check. What is your name?
David Williams Can you guys send it out again? I've been waiting 5 days
So, did you receive any onformation that led you to think it should have arrived?
Yes
what was that?
The expected arrival date has passed
and what is that date please? HOw long have you been waiting?
5 days
well, normally we need to give it at least a week.
But I'm a silver member I should have gotten it by now
Let me check on your purchase. I need your username, email & Order ID
davidwilliams036, davidwilliams036@email.com, 4852387923
And your shipping status?
It says delivered
so  it is missing?
Yes
I can reorder it for you after 7 days
OK great
let me check one more thing if you don't mind do you have your account ID?
QEGX7FGCCY
ALl right, yes the order is in our system & you should be geting it soon.
Great
is there anything else?
That was it thanks!
have a good one