Thank you for contacting Acme.  How may I help you today?
Hi! So I just ordered an item but my confirmation email says I ordered two items. Can I check the order status? I only ordered one, not two.
Of course, I can help you with that
Great!
Is this for a single order, or do you have a subscription with us?
I'm a silver member.
Okay, and was it a subscription bill that you were charged twice for, or was your confirmation email about something that you had ordered from our store, such as jeans or boots? Either way, if you could please tell me your full name, I can take a look at your account
I ordered a Guess jacket for $59 but it says I ordered two. And my full name is Sanya Afzal.
Okay, I'll check with our systems to see if we can clear this up
Great!
To check on your specific order, I will need to know your account ID and your order ID
My Account ID is OYFXZYVJMW and my Order ID is 6176375759.
Okay, I can now check with our system to see if that email was correct

And the good news is, that email contained an error on our part.  Sorry about that I can assure you that, in our system, you were charged for one Guess Jacket
Okay, I feel better now, thanks so much!
Good to hear, and I'm glad I could help. Is there anything else I can help you with today?
No, that is all, thanks again!
You're welcome.  Have a great day