Hello, how may I help you today?
Oh my gosh, I am such an airhead! Can you please help me with something?
Yes, of course.
I totally forgot to add those sick Tommy Hilfiger boots to my order when I was in my shopping cart. I def want to add them to my order befoer it ships!
Sure, no problem. Can I please have your full name or account ID?
Sanya Afzal
Before I can modify your order, I am required to verify your identity. Can you please provide me with your account ID and order ID?
Account ID: 6JPSH9ODNK Order ID: 6926087908
Thank you

Can you please tell me the current shipping status of your order?
Ummmmm ... oh! It says Out For Delivery.
Do you know your membership level?
Yeah, just a lowly Bronze member!
I sincerely apologize, but I am not authorized to modify your order because it's already out for delivery.
Well, dang!
You will have to place a new order. I apologize again for the inconvenience.
Alright, next time I'll try not to shop while I'm high.
Is there anything else I can help you with today?
Nah, I'm cool. Thanks for the help, man!
Thank you. Have a great day!