Hello, how may I help you today?
Hello there. I am thinking about placing an order but I want more info on your refund policy first.
I'm glad to answer any questions you have. Refunds are only allowed for items that haven't shipped.
I just want to know the general return policy.
You'll also need the order ID, username, and your email address. Any other questions?
so what happens when the item is shipped.
I think that all can be done is the product returned if it meets certain criteria. I'm not sure how refunds are done after that. Will that be all?
ok thanks, that's all i needed
Have a great day!