Hello.
Hi! How can I help you today?
I am very confused I got an email about a great sale. It included a promo code Today I tried to use the code and I couldn't. The site says it's "invalid" Can you help me?
Sure, I'd be happy to help. What is your full name?
Sure Chloe Zhang
How long ago did you receive the promo code?
I got five days ago *got it
Okay, it should definitely still be valid then. Let me check with our system.

What is your membership level?
Guest
Okay, I'm very sorry but unfortunately the system shows that it isn't a valid promo code. Maybe there was a mistake with the email or it was a scam email. I advise you to check the sender just to make sure it was legitimate. I'm sorry for the confusion. Is there anything else I can do for you today?
Really? That's so upsetting It looked like a real sales email from you site
I understand. That is frustrating.
I guess I will have to be more careful in the future
Yes, there are so many scams out there these days. I'm so sorry I couldn't help you further.
There are! I get so many calls from people saying that I won a vacation or something I am so upset that I fell for it! Well, thanks anyway for your help I don't need anything else
You're welcome. Be careful out there! And have a great day.