Hello how can I help
I just checked my bill and see that an item I returned hasn't been credited back as promised.
Ok Can I get your full name and/or account id
I have an order id.  Will that work?  It is 6308890326 and my name is rodriguez domingo.
That plus your email will work
ok rodriguezdomingo842@email.com looks like you're ahead of me... :-) wish the billing department was!
lol now I just need your zip code and phone number for verification
51307 is zip. 924-465-0238 ahead of me again...  you're quick...
ok your user name for reference is rdomingo1
almost seems like you aren't a real person... LOL ok   got it
Oh I am very real Ok it shows your refund was initiated via chat and it is in progress It'll just take a few days to post
that's what they told me a few days ago
I'm sorry it's taking so long, but it does show up in the system
it's been long enough since that chat for me to get a statement...  how long is it supposed to take to get a refund... i'm glad it's in your system.  now how do we get it into my bank.
A few more days. Would you like to wait a few more days or escalate to a manager?
does a manager have the ability to do anything different? or will it just be a higher paid guy saying the same thing
Not really, it's a bank delay out of our hands
ok. do you have the ability to add a note to my account that will be seen by future cust svc agents?
I can send a note internally

I have done that
okay.  i just wanted there to be a record of this conversation in case I have to get on chat for a third time and do this all over again.
Anything else today?
no, thanks for trying to help  i appreciate it.
Have a nice day