Welcome to AcmeBrands. How may I help you?
I'm trying to look at my shopping history but can't get into my account
OK. I can help. What was keeping you from accessing the account?
I lost the phone that I use for 2 factor authentication
OK. One moment. May I have your full name or account ID?
Alessandro Phoenix
Thanks, I have pulled up your account. What is your email address?
I don't have one
OK. What is your pin then?
152154
I will send you the code. Please follow this link. It also has ways to stay safe online.
ok. Great
Anything else I can help you with?