Good afternoon! Thanks for contacting AcmeBrands. How can I help you?
Hi, I returned an item and am supposed to get a refund but the charge on my account hasn't been reversed yet.
Okay. I'd be happy to help you with checking on your refund status. Can I have your name and order ID?
sure, it's Sanya Afzal and my order id is 4065315419
Thank you. I'll pull up your account.

What username and email address did you use?
my username is safzal61 and my email is safzal61@email.com
Thank you. One moment while I lookup your refund.

Your refund is in progress and will be completed online and  applied directly to your credit card used when you placed the order. You should see the refund within 3 business days.
Ok, great, I was just making sure.
No problem. Is there something else I can help you with today?
nope, that's all i needed thank you!
You're welcome! Enjoy the rest of your day.