Hi there, how can I help you today?
Hello, I need to change my shipping option.
No problem. Can I have your full name so that I can pull up your account, please?
Chloe Zhang
Thank you, Chloe. One moment, please.

To verify your identity, can I please get your account ID and order ID?
my account id is LIGYJLVWSA and my 0859913990 order id is my order id is 0859913990
Got it, thanks! Would you like to upgrade or downgrade your shipping?
I need my pants tomorrow. I want to upgrade to overnight shipping
Okay, what is the shipping status right now?
in transit
Unfortunately, because it is already in transit, we are unable to change anything.
oh dang. okay
However, since it is already in transit, it is most likely to arrive either today or tomorrow, so there should be nothing to worry about. Can I help you with anything else today?
Oh alright. No, that's it. Thanks for your help.
You're welcome, have a good day!