HI, how can I help you?
Hi there! So I'm so sorry. I think my payment is due today for my subscription with you guys and I'm not sure if it's gone through yet?
Okay, can I have your name please
Sure it's Alessandro Phoenix I think the annual is due today but I just can't remember, I totally want to pay just not sure if it's already tried or if I passed the date.
Can I also have your account ID and order ID?
Sure it's uhhh ALAG94R4EU and the.... Order id is 9749421551
Your due date is in three days and the amount owed is $14.