Hello, how may I help you today?
well i just bought this jacket, but it has a stain on it.
I see, that is terrible.  Let's see what we can find out about this.
i don't need to find out anything, I just want to return it
Ok, so you would like a refund.  Let's get started. May I have your full name or account ID?
please help me set up a return Norman Bouchar Norman Bouchard sry. with a d
Thank you for that, may I have your username, email address and Order ID?
normanb2 normanb2@email.com 0282708445
Thank you again, are you a Gold, Silver or Bronze level member?
nope why would i join when i get defective merch?
Have you bought this in the last 30 days?
yes, on the 14th
Fantastic, this definitely is within the 30 days window.

So we will need to print out a shipping label, and in this case I will need your full address if you don't mind.
2495 Primrose Ave  Raleigh, NY 20095
One more question. How would you like to process your return.
huh?
By mail, In store or use a drop off center?
oh. well the stores are all closed! are the drop off centers even open?
According to my records, yes following CDC protocols.
hardly essentia! ok then, drop off center would be good to get out anyway!
I understand.  Your status has been updated and you can begin the return process.  Is there anything else I can help you with today?
no thx
You have a great rest of your day!