Hello, how may I help you?
Hello. I bought the Tommy Hilfiger jacket but it's the wrong color.
Sorry for this, I can try to get it returned for you. Could I have your name, please?
Thanks, I am Joyce Wu
Hi, Joyce. I'll also need your Username and Email.
Username: joycew48, Email Address: joycew48@email.com
Do you know the order ID?
Order ID: 1069367900
Okay, great, and what is your membership level?
I'm only at Guest level
When was the purchase date?
I ordered it on Jan 9 2020
Finally, do you have the receipt?
I have all of the original packaging, yes
Okay, I'll need your address to send the return shipping label to.
5905 Circle Drive  Raleigh, MI 40487
Would you like to send it by mail, in store, or at a drop-off location?
I'll do it in store.
Okay, your return is all set. Is there anything else I can do for you?
Oh great, thank you! Nope that's it.
Have a good day!