Thank you for contacting Acme.  How may I help you today?
HI, I have a billing problem. The charges on my bill haven't been reversed even though I have already completed my return.
Oh, I'm sorry to hear that.  Let me see if we can get this sorted out
wonderful
Ah, sorry about that delay.  A bit of technical difficulty on my end Okay, I can help track down the problem here, I'll just need to gather a bit of information from you to verify the account details May I ask your full name, username, email address, and the Order ID?
Joyce Wu Username: joycewu9 Email Address: joycewu9@email.com Order ID: 6800240128
Thanks, Ms. Wu.  And how long have you been waiting for this refund to show up?
7 dyas days
May I ask your membership level with us?
Bronze
Ah, that's good to hear So, I'm very sorry that this refund has taken so long.  It appears that there was a problem in our systems, so I am going to re-issue it to you now
Okay. That works for me. Glad to have an answer and a solution
Okay, you're all set
Thanks.
Is there anything else I can help with today?
That is all for today
Excellent.  Have a great day, Ms Wu