Hello how can I help?
I received an item that I didn't order and would like to know how to return it. I've been charged for this item and would like a credit for the amount.
I'm sorry to hear that. But don't worry I will fix this for you today. One moment please.
OK, I'll wait
Please tell me your full name or account ID.
Sanya Afzal Order ID: 6440747831
Now to check on your order, I also need your username and email please.
Username: sa575658  email: sa575658@email.com
Thank you, now I will check on details for you.

I see that you are correct about the error so I apologize about that. I will issue you a credit.
Thank you, I appreciate that.
It is now completed. Did you need anything else?
No, that's all for now and thank you for you help.
No problem. Hope you have a good day! Bye