Hello, thank you for contacting AcmeCorp, how may I help you today?
I think i have some missing credit worth $40 on my account
I would happy to look into this for you.
ok
May I have your full name or account id please?
Norman Bouchard
I do apologize, where did the 40 of credit originate from?
from a promotional package i bought
Let me check our system please.
ok
The credit is showing on my side so can you please log out and log back into your account to see if your able to see it properly?
Okay, i logged in and black and no longer see the credit on there anymore back
You are not able to see the credit. I can assure you on my side it is here.
OK let me do it one more time, oh ok i can see it now
Great, is there anything else I may help you with today?
That is everything
Thank you for contacting AcmeCorp, please be safe and stay well.