Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hello, I am having trouble putting in a promo code and it is telling me it is invalid
I'll be glad to help you with that. May I get your full name, please?
Rodriguez Domingo
Thank you, Rodriguez. May I ask, what is the date that your promo code was issued?
It was 9 days ago
Thank you. Unfortunately our promo codes generally only are valid for 7 days. Let me check the system for you, just in case.

Rodriguez, may I get your membership level, please?
Silver
Perfect! As a valued customer, I'll be glad to issue a new promo code for you to use in lieu of the one that is outdated.
That would be great, thanks
You can use "1OA3Q" on your next order to receive 20% off your purchase.
Thank you
Is there anything more I may help you with today?
That is all
Thank you so much for contacting AcmeBrands customer service. Goodbye!