Hello, thank you for contacting us today. How may I help you?
Hello!
Hello there!
I've been charged for an item that I never bought.
Oh my that's not good. Just to clarify, was this for an Item or a subscription?
That was for an item - a Calvin Klein jeans
Alright, thanks for clarifying. Let's see what we can do to resolve the issue. Could you provide me with your Full name please?
Norman Bouchard
Thank you Norman. I was able to pull up your account. Next could you tell me your username, Email address, and the ID number for that order?
My username is normanb7, email normanb7@email.com, and the order id is 8664339029
Alright I was able to find the order.. Let me check with my system to see if this was an error.
Sure
Okay, I'm not sure how it happened but it does indeed appear to be an error. Let's go ahead and get this fixed.. I'm going to immediately credit your for the item.
Thank you, I appreciate it.
You should receive credit for the item shortly. Was there anything else I could help you with today?
I'm all set then. Thank you.
Have a great day!