Hello
Hello. Thank you for contacting the customer support team, how may I help you today?
I want to check the status of my order. It says delivered, but that's not the case.
I’d be happy to look into that for you. May I start by getting your full name?
David Williams
Did you see that notice in an email, or how did you see that notice?
I checked my order statement
okay Just one moment, Mr. Williams.
Okay Hello?
Can I also get your username, email address and order ID? Sorry for the delay, sir.
My Username is DWilliams, my email is DWilliams@email.com and my account ID is IYSNJW10LG
Great, and how long have you been waiting for the item?

Did you have your Order ID, sir?
My order ID is 7060393389, I have been waiting for a week
Sir, I appreciate your patience and I'm just going to ship you a new item.
Okay, thank you.
To do that, I'll need your address.
It is 9925 Lexington Ave Monterey, WA 7444 How long will the shipping take?
It will be there in less than 1 week. What was the item that you needed shipped.
It was Jeans by Tommy_Hilfiger
Okay, the item will be shipped right out to you. We are so sorry fore the error. Is there anything else that I can help you with today?
No, that's it
We appreciate you shopping with us, have a great day!