Hello, how can I help you today?
Hi, I'd like to get a refund I bought an item and then changed my mind
Happy to help, may I have your full name please?
David Williams
thanks David .
your welcome
To verify your identity, I also need your account id and order id please.
hmmm I don't have an account ID, I do have a username and email Order ID: 1909120609
what is your username and  email please?
Username: dwilliams265 dwilliams265@email.com
thanks David.
your welcome
Your purchase is validated. What is your shipping status?
one sec I don't have a shipping status. I'm just trying to get a refund before the items get shipped out
Okay, got it. How do you want the refund?
I paid with PayPal, so back to my PayPal or credit card is fine
We can only do credit card, but I still need your account id to complete the process. Can you locate it? or you can get a gift card or paper check by giving me your full address.
Ok I will do the address for paper check 6868 Primrose Ave  Monterey, WA 65421
great, just a second.
ok
How much is the refund amount?
$74 Tommy Hilfiger Jacket
Okay, a refund has been made and you will receive a check soon.
Ok, great. Thanks for your help!
Great, is there anything else that I can help you with?
Nope
Have a nice day!