Hi, there!  Thanks for reaching out. How can I help you?
Hi, can i add something i missed before to my order?
I can help you with that.  Can I please have your name or Account ID?
3HM0IICQHS Sanya Afzal
Great, I've pulled up your account.
Can i add this Michael Kors Jacket to my order?
Let me verify your identity first.  Do you have your order number?
6254932879
Has your order already shipped?
No it doesnt say
Alright, let me check your status.

Okay, it looks like your order has already shipped. Would you like to make another purchase?
Yes, i guess so can it arrive fast atleast?
Yes, we can manage that in shipping.  You were looking for a Michael Kors jacket, correct?
Yes Michael_Kors
Are you a Gold, Silver, or Bronze member?
Bronze I think its ok ill add it later then maybe ill want something else
Great.  So Bronze members save on shipping fees and promo codes.
Good thanks for your help I think were done, im going to go back to shopping
Here is your promo code:  CORONA1
Thank you! have a good day!
Can I help you with anything else?
No thank you
Awesome.  If you'd like to upgrade your status at any time, then please reach out.  Our Silver members enjoy the perk of having an agent make a purchase for you.
Great. Not now thanks. I do have to go
Have a great day!