How may I help you?
Hi, I think I may have been overcharged for shipping on an order.
Sure, may I have your full name, username, account AND order ID to verify?
David Williams dw861747 Account ID: 6G6QQ83501 Order ID: 6856333680
Thank you, one second.

What is your shipping status?
My statement says out for delivery.
All I can do at this point is refund the extra shipping fee, how much was it?
The total charge was 9.99 for shipping.
There you go, anything else today?
Thanks for your help. That's all I needed.
Have a great day!