Hello, how can I help you today?
Hey there, I need to return an item, it's the wrong color.
Glad to help. May I have your full name please?
Norman Bouchard Order ID: 6157086227 Username: normanb5
thanks Norman.

I also need your email address please.
It's a Guess shirt and the logo looks like it's bled out. Email Address: normanb5@email.com I don't have the packing for the shirt anymore though.
can you reconfirm your email address and order id please?
normanb5@email.com Order ID: 6157086227
Perfect. What is your membership level?
bronze
Was the purchase made within 90 days?
3-27-2020 purchase date.
Okay, you can return the shirt.
Just in a box?
I need your full address for printing out a shipping label.
8251 Kennedy St  Jacksonville, MI 65882
Yes, just return it in a box since your purchase was made within the last 90 days.
Ok, I'll do that, thanks.
How do you want to process the return?
I'll mail it from home..is that what you mean?
Yes. You can go ahead to print the shipping label now and proceed with the return.
Will do thanks, that's all I need.
You are welcome. Is there anything else that I can help you with?
I'm good, goodbye, thanks again.
Have a nice day!