Hello, how may I assist you today?
Hi, i need to return an item because it is the wrong color.
I can help you with that. Just to verify, you received an item and it is the wrong color so you would like to return it?
Yes, please.
Can I get you full name or Account ID?
Joyce Wu
Thank you Joyce. One moment while I pull up your account. Can I please get your username, email address and Order ID to verify the purchase?
joycew22, joycew22@email.com and Order ID: 7213929367
Thank you so much. I will just verify this order.

May I ask what your membership level is Joyce?
silver
Thank you Joyce. What was the purchase date of you item?
01/17/20
That is within 6 months so we can do a return on this.
good
You will need to print out a shipping label. Can I get your address for that label?
9167 Brushwick Dr  San Lima, MI 42630
Great. How would you like to process this return?
credit my debit card please
It will be credited to your debit card when we receive the return. Would you like to return it by mail, in store or at our drop off center?
I will mail it
Great, as soon as we receive the item you will get the credit. Is there anything else I can help you with today?
Ok, thank you This is all i needed.
Thanks, have a great day Joyce!