Hello. Thank you for contacting Acme. May I have your name please?
Alessandro Phoenix
Thank you Alessandro, how can I help you today?
I wanted to check the status of my account. I believe i have some missing credits.
Ok, I will be happy to help. What is your Account ID?
I'm not sure how do I find that?
It should be on your account...
I don't see it, can you use my name instead my credits should be from a previous purchase
Do you have an order ID?
No but the last thing I ordered was a Michael Kors Jacket for $59
Okay, try to log in and out of your account. It seems like the credit should be there, as far as everything I can see on my end.
Does it show that my credits came with the deal?
Yes, it shows you should have them.
Ok awesome that's all i wanted to check
Great! have a great night