Good afternoon, how can I help you today?
Hi! I need to return an item
I can look in to that for you. May I ask what was wrong with the item?
I'm simply not liking it much. I looks so different form the picture they put on the description
No problem, just to verify, you have already received the item and you want to return it?
Actually, the item is not shipped yet
Ok, then this will be a refund. can I get your full name or account ID?
Norman Bouchard, and the id is EPFRFWVQE7
Thanks Norman. I pulled up your account and need to validate the purchase. Do you have your username, email address and Order ID?
Sure, user name is normanbouchard195, email is normanbouchard195@email.com, and the order id is 7800407924
I was able to validate your purchase. How would you like your refund?
I'd like it to be refunded to me credit card. thanks
What was the cost of the item Norman?
It was 79 bucks
Alright, I have credited your card for $79. Is there anything else I can help you with today?
I really appreciate it. Thank you and have a great day.
Thanks, you too!