Hello, how may I help you today?
Hi there, I keep trying to make a purchase but my credid card keeps getting rejected. I have money in my account, but not sure if an issue with your system?
You are needing help troubleshooting a credit card issue, correct?
yes please
Have you tried re-entering your information?
I have 3 times.
Have you tried logging out and logging back in?
I just tried to do so, still not working.
Hmm. Have you checked to make sure the card hasn't expired?
No it expires 2 years from now. Do you take other payment methods?
If you'd like I can just make the purchase for you if you don't mind give me the card information.
I dont feel comfortable giving my card information like this. I will try a different card. Thanks!
Okay, will that be all?
yes, thank you.
Have a great day.