Hello. Thanks for contacting the customer support team, how may I help you today?
Hi, I'd like to change the shipping method of my order.
It’d be my pleasure to help with that. May I start by getting your full name?
Sure, my name is David Williams
David, what alteration did you want to make to your shipping?
I'd like the change the delivery time to next week.
Okay, was there a specific reason you wanted to make that change?
I actually want to avoid paying extra in shipping fees
That makes sense. I’ll just need your Account ID and the Order ID associated with the account so I can research that for you.
U0OCTFXP4J is my account ID and 8651961587 is my order ID
And I'll also need your shipping status, if you have that.
Sure, it says Shipping Status: In Transit
Because the item has already been shipped, I can't delay the shipping until next week. But, I may be able to offer you other recourse, what is your membership level?
I'm a gold member.
Because you are a valued gold member, I'm going to issue you a credit for the cost of the shipping fee.
I really appreciate that. Thank you very much!
It's my pleasure. Is there anything else that I can help with today?
No, that is all I needed. You've been very helpful.
We always appreciate you shopping with Acme, have a tremendous day!