Hello, how can I help you today?
i needed to check something on a past order but i couldn't as i was unable to log in.
And why is that?
i forgot my username.
Okay, can I have your full name?
Joyce Wu
And your Zip code and email?
47108 jwu@email.com
Okay, your username is jwu1 Is there anything else I can do for you today?
ok.  i'll try logging in again. that should be all i need.
Then have a nice day!