Welcome to AcmeBrands. How may I help?
Hi, I completed a return but my billing statement still doesn't reflect that.
OK. Let me check. There should be a credit on your account?
yes but the charge hasn't been reversed yet.
OK. What is your full name or account ID?
Sanya Afzal
It is a problem with the customer interface. The credit should be there. Please log out and back in
O.k. let me try that.
ok
O.k. I see it now.  Whew.  Thanks for the help
No problem. Anything else?