Thanks for contacting us! How can I help?
Hi what is the status of my subscription, I don't want to lose it.  I'll pay today if it's due My name is David Williams
I'll take a look, David.
I just need to know when the annual fee is due and if I can pay it today
Sure. What is your account ID and order ID?
Account ID: XUCMYNHZQV Order ID: 2787701181 I'm a gold member
You have $49 due today. Would you like to pay using your card on file?
Yes please
Done, you're all set! I'm going to send you a link to manage this on your own if you'd like to. You will need to use your username to log in. Do you know it?
Great that's all I needed.  Yes I have my username
Great, have a nice day!