Hello
Hello, how can I help you today?
I am sorry but I have to submit a complaint
Happy to help, may I have your full name please?
The Tommy jacket I want is out of stock David Williams
thanks David. give me a second please.

Sorry about that,I will write a report and let the Purchasing Department know about this.
Thanks
Great, is there anything else that I can help you with?
no that was all thank you
Have a nice day!