Hello, how can I help you
Hello! I'm checking on my refund status
I will be happy to help you with that. Can I get your name ?
Alessandro Phoenix
Can I now get your username, email and order id?
ap181733, ap181733@email.com, 6571146784
Everything looks good and to answer your question your refund is in status. It was processed over the phone and will be back on your card soon.
okay, thank you
do you need anymore help?
no, thank you
Okay, have a great day.