Hello, thank you for contacting AcmeBrand. How may I help you?
HI! I did a mistake just now. I don't want the second item from my order which is a jacket I was thinking of buying it but apparently I bought it. Is there a way to remove the item?
Alright and don't worry. I'm sure we'll be able to resolve the issue. Could you give me your full name please?
Alessandro Phoenix
Thank you Alessandro. Could I also have your Account ID and order ID please so i can look it up?
Account ID: LBDWOGTH7Z Order ID: 6943213501
Great, I was able to pull up the order. What is the shipping status?
In transit, i think
Could you tell me your membership level?
gold
Alright, I'll e able to offer you a refund immediately but since the item has already shipped It will need to be returned. When the item arrives please contact us again to set up a return for it. How much was the item?
Ok. it was $59
Alright. I got that refund settup for you. Was there anything else I could help you with?
That's all Thanks Have a great day
Thank you for shopping with us. Have a great day!