Hi how can I help you
Hi.  I placed an order that I need to check on please it doesn'[t seem to have the right payment method
OK let me look
what info do you need?
full name, account id and order id please
ok alessandro phoenix i don't actually have the other numbers with me right now.  can you check by my  address? i'm bronze level my phone is 512-531-9134 9898 2nd ave san mateo, my 51199 my is ny  new york
I'm sorry but without the order id I can't look it up
oh... i'm sorry...  i'm such a ditz.. my friend wanted me to ask about this jaket.. the calvin klein puffer for $74 do you know how one would go about removing a stain?
just one moment

To remove a wine stain from the jacket, wet a cotton cloth and gently dab it on the stained area. Then, sprinkle some salt on the area and let it sit for five minutes or more, absorbing the excess water. Next, pour some boiled water on the area to fl flush out the stain. Finally, you can launder the jacket with the hottest water setting to completely remove any residual marks. When drying, either line dry the jacket or use a low-heat dryer.
hummm  salt and boiling water...  never would have come up with that on my own.  exactly what we needed to know.. Thanks so much for your help!    I'll figure the order stuff out later.    Thanks!!!
Have a nice day