Hello, how may I help you today?
Hello, I am having a problem with my account.
What is the problem specifically?
I cannot get into my account because I forgot my username.
May I have your full name or account ID?
Alessandro Phoenix
I can generate a new, temporary username for you but I will need some additional information.
ok
May I have your zip code, phone number, and an e-mail address?
94582 940-476-5715 aphoenix@gmail.com
Hmmm, I am unable to verify your identity using that information. Is it all correct?
Maybe you could just try the phone number 940-476-5715
My apologies but I am still unable to verify your identity. There may be an error with the system so I suggest you try again in a little while.