Hi! Thanks for contacting customer support. How can I help you today?
Hey I'm trying to buy something, but for some odd reason my cart isn't updating. It keeps saying it's empty. What gives?
That's not fun, let me look into that for you.
Ok fantastic
Can I get your name please?
Joyce Wu
Joyce, Can you try refreshing the page and adding the item again and let me know if that works?
Okay, let me give that a shot Nope, it's still doing the same thing, won't add anything into the cart
Okay, let's have you log out and log back in. Can you try that for me?

Are you still there Joyce?
Okay
No problem.
Yeah, that did it! Thanks for your help
Awesome Is there anything else that I can help you with today?
That was it, thanks!
Have a great day, Joyce!