Hello
Hi. How can I help you today?
The shipping cost the jacket is too high for me. for*
I am sorry to hear that. Let me see what I can do for you. Can I get your name and the order ID?
David Williams, 3039363567
Thank you MR. Williams. One moment while I pull up your purchase.

Can I get your user name and e-mail please?
davidwilliams771,davidwilliams771@email.com
Thank you.

Do you know what the shipping status is?
In Transit Can you cancel the order?
Yes, since it hasn't been delivered yet I can go ahead and cancel the order.
Thanks.
Alright, the order has been cancelled. You may want to apply for our gold club membership to avoid shipping charges in the future.
I am already one. I don't know why I got shipping cost.
I will pass that on to the subscription dept. my apologizes for the mixup Is there anything else I can help you with today?
ok That's all
Then enjoy the rest of your day.