Thanks for getting in touch today! How can I assist you?
yes i would like check on the shipping cost because i feel like it to high
Sure, let me take a look for you. What is your full name, please?
Joseph Banter
Thank you, Joseph, one moment, please.

To validate your purchase, can you please tell me your username, email address, and order ID?
and my account id is 7I8AKB7F0B, order id is 0617652847 username is jb035805 email address is jb035805@email.com
Got it, thank you! What is the shipping status of your order, Joseph?
Delivered
Okay. I understand that high shipping fees can be very upsetting. What I can do is refund part of the shipping fee ($8).

I have put that into the system, and you should see a refund in your account soon! For the time being, though, can I help you with anything else?
ok, thank you!
You're welcome, Joseph!
that will be all
Okay, have a great day!