Hi, there.  How may I help you?
Hi, my name's Albert Sanders, gold member I made an order there, but it looks like I'm going to need to cancel it for a refund
Okay, Mr. Sanders, I can assist you with that.

Is there anything wrong with the item you purchased?
No, everything's fine.  I just changed my mind, and I hope to cancel it before it ships
Okay, may I have your Username, email address, and Order ID #?
as155297 as155297@email.com 5373558605
How would you like to receive your refund:  gift card, credit added to your account, credit card, or paper check?
to my credit card would be good
May I have your Account ID?
PEUGLZ4EN0
What is the dollar amount of your item?
$69
Okay, you're all set.  Is there anything else I can do for you?
No, I think that was everything.  Thanks for your help
Have a great day!