Good morning, how can I assist you today?
Hello! I was hearing about the premium subscription and I think I got charged for it on my account, but I didn't want it.
What's your full name?
Joseph Banter
Can I have your account and order IDs, please?
I don't have any of that information
Okay.

It looks like you were erroneously charged for the subscription, so I have removed it from your account. I can offer you a refund as well.
So how much is the refund?
I've refunded your account $40.
Okay great. Thanks!
You're welcome. Can I help with anything else?
That is all for me.
Have a great day!