Hello, how may I help you today?
Can you plese confirm the quantity of an order I placed.  I ordered one, but the e-mail confirmation stated two?  Thanks,
I am happy to help you with that. I will need your full name and account ID.
Joyce Wu Account ID: IORN5MI5YF
Thank you. Now I need your order ID.
Order ID: 2132943561
Now I will check to see if the system made an error.

It seems the email you received was incorrect. You only order one item and the email sent was a mistake.
Great, thank you for confirming.
Will that be all for today?
Yes, that was it, thanks.
Have a great day!