Hi
good morning, how can I help you?
I got an upsetting email from you today I have a bill for an order But I've never bought anything from your shop I don't understand what's going on And I am very upset What are you going to do to fix this? I want this fixed ASAP Hello?
Oh, it looks like there may have been a charge for a purchase that was never made. Let me first review your data. would you give me your full name or account ID
David Williams
additional to this would give me your order ID, email and username please
7078847826 davidwilliams953@email.com davidwilliams953
ok let me check the error in the system

would you tell me your level of membership with us please
Silver
oh I'm sorry to inform you that it is beyond my ability to help you Mr David
What? Why? I never made this order and I'm not paying for it! Why can't you help me?
sorry for the inconvenience, but The company cannot take care of this problem with its current level of membership.
Well that's not right I am not paying $99 for a jacket that I never ordered I want to speak to your manager
according to our system the invoice was never made additionally
But I got an email about it Please let me talk to your manager
I understand your concern, let me pass you the number so you can call him.
Okay
555-843 9853
Oh I am going to call him right now This is really disappointing to me Since you can't address the issue, I don't need anything more right now
I understand, but so far I can help you, talk to the manager and tell him what happened have a nice day