Thank you for contacting Acme.  How may I help you today?
I have an existing refund that I would like to add one more item to
Okay, I can help you with that May I ask your full name to begin with?
Cystal Minh Crystal
Thanks, Ms Minh.  And to verify the account details, may I ask your username, email address, and the Order ID?
cm284608  cm284608@email.com  0315296925
Okay, I can go ahead and add a new item to your refund now.  May I just ask the value of your existing refund, and then the brand, type, and purchase price of the new item
Existing refund if $100. Item to add is a Tommy Hilfiger jacket for $94
Okay, we're all set.  I've updated your refund for you, so you should now be receiving the full total of $194 Is there anything else I can help with while we're here?
No, thanks for your help
You're welcome.  Have a great day