Good afternoon, what can I do for you?
Hi, I can't access my account because I forgot my password.
I understand, could you give me your full name or Account ID please
Sure. My name is Norman Bouchard.
Thanks, what is your username?
NorBou
Ok I can't give you your current password but I can generate a new one for your user.
Sure. That works fine.
One moment please.

ok Before giving you the password, do you have your PIN number?
Yes. It's 214699
one moment please.
This is taking quite awhile. Can I have the password please?
vr84qhnjoy Here is the password, sorry for the delay.
Thanks.
A pleasure to serve you, have a good day.