Thank you for contacting Acme Brands! How can I help you today?
HI the cost of my shipping order is too high, I want to get my shipping cost waived
I'm sorry your shipping costs were too high. I'd be happy to take a look at it. Could you provide me with your name or account ID?
Joyce Wu Account ID: SLV985EZ0J
Thank you. Please verify your username, email address and the order ID.
Username: jwu94715 Email Address: jwu94715@email.com Order ID: 2455111306
Thank you. What is the shipping status of your order?
Shipping Status: Out for Delivery
Unfortunately, since the order has already shipped and about to arrived to you, I'm unable to waive the shipping costs. However, I can give you part of the shipping fee back to you.
thank you
I've refunded you're account $8, which is the cost of standard shipping. You're welcome. Is there anything else I can help you with today?
that is all
Alright. I hope you have a great day!