Hello, how can I help you?
Hi there. I need to check the status of my order. I only ordered one item but my email confirmation says I ordered two?
May I have your full name and account ID?
yes it's Crystal Minh and my account ID is 8XPJ27B5DV
And may I have the order ID?
yes it is 5665046363
Ok, my system shows you were only charged for one item. There appears to have been a mistake in the confirmation e-mail you were sent
ok i was just making sure
I apologize for the error.
thank you
Is there anything else I can answer for you today?
nope
Have a great day.