Hi! How can I help you today?
I ordered this jacket over a month ago and I still haven't received it.
Sorry to hear that, one moment please.
Ok
Can I please have your full name or account ID?
Chloe Zhang
Thank you!
Account ID: JFZIW8RXAL
Can I also have your email address as well as the order ID?
chloez97@email.com Order ID: 1744501022
I appreciate your cooperation, one moment please Oh, I also need your username, i'm sorry
I ordered this on 2019-12-21. My package was never received. I have been waiting for 5 days. This was supposed to be a birthday present for my son. I ordered it with ample time before his birthday. But now due to your error, I am worried it will not username: chloez97
I'm so sorry to hear about this, I will get it resolved
I need a new order shipped out as soon as possible. It is ridiculous that I have to wait this long for a jacket when I ordered it so long ago.
I understand.
This is an expensive jacket and I need to give it as a birthday gift.
Does it say it was delivered?
No I never even got any confirmation email that it was even shipped out.
Got it, unfortunately since it has not been a full 7 days I can not ship out a new order, it is still possible that your order will arive very soon.
No that is not acceptable. I have watited far too long for this jacket. And as I stated before, I need this as a birthday present for my son. I ordered it on time. It is you that is not fulfilling it on your end. I need you to resend the order now.
I will override it and ship a new order. Can I please have your address?
Thank you. 8701 Kennedy St San Lima, TX 83233
What is the name of the product?
It's a Tommy Hilfiger jacket
The product has been reordered. Is there anything else I can do for you today?
That's all, thank you.
Thank you for contacting acmecorp, have a good day!