This is Acme customer support. How may I help you today?
i need to check on an order i placed.  i ordered 1 shirt but my email confirmation says 2 shirts.
We can get to the bottom of that. Can I get your full name, please?
Chloe Zhang
One moment while I bring up your account, Ms. Zhang.

I just need to verify your identity. Can I have your Account ID and your Order ID?
SH8AKRSOA9  0772460853
Thanks.

Now just a second while I look into our records.

Chloe, What's the shipping status on that order?
order received
I'm goingto offer a refund immediately and I've removed the item from your order. I am very sorry about that error.
ok
What was the price on that item?
$94
Okay, you are all set with the item and your refund. Is there anything else you'd like help with today?
that is all.
Have a great day and we appreciate you shopping at Acme.