Hi! How can I help you today?
I am trying to check the status of my order but can't I lost my phone and can't use the two-factor authentication
I can help you with that. Can I have your full name and your email address, please?
Norman Bouchard I don't use email, so I don't have an email address
Okay, to verify your identity I will need either your PIN or the answer to your security question.
Security Answer: Singh
Okay, I can reset the 2fa but the link is automatically sent to the email on file. You needed an email address to sign up with us. Would you like that email address so that you can receive the link? Maybe it's one you forgot about.
Sure. I don't like using email but will for this.
Okay, the email address on file is normanb168@email.com

The reset link has been sent. I have also sent a link to a document explaining best security practices so that you'll be as safe as possible. Is there anything else I can help you with today?
Great, thanks! That is all!
You're welcome! Have a great day.