AcmeBrands, how may I help you?
I had a return that I sent in a few weeks ago, but the fee is still showing up on mjy bill
Ok Let me help you with that.
ok are you still there?
yes Sorry for the delay Could I have your full name or account id?
Norman Bouchard
Could I have your username, email address and order id to validate your purchase?
normanb3 normanb3@email.com Order ID: 4976512202
Thank you It looks like the refund is still in progress and the refund was initiated online.
ok
Can I help you with anything else?
no, that covers it thansk
Have a good day.