hi
Hello, how may I help you?
Would like to know the status of my item
Sure, what were you wondering about it?
I'm yet to receive it
Oh, sorry for this. Could I get your name, please?
it's been 5 days and counting now Sanya Afzal
Thanks, Sanya. I'll also need your Username, Email, and Order ID.
Username: sanyaa16 sanyaa16@email.com Order ID: 6803635368
Thank you, Sanya. Let me see here.

We ask that you wait 7 days from when you placed an order and then contact us again. If you still haven't received the item we can replace it at  that time. Is there anything else I can do for you?
I'm not happy about this, just so you know waiting extra days again that's all
Sorry and have a good day.