Hello. How may I help you today?
hello I am hoping you can help me!
Sure. Can I have your name please?
Alessandro Phoenix
And what is it that I can do for you today Alessandro?
Ok I am freaking out because I need to check on an order but I lost my phone!! So I cannot access my account without the 2 factor authentication
That is definitely something I can help you with. Hold for just a moment please.
Ok thank you!!
Can you provide me with your email address? I will email you a reset code.
sure, its ale.pho@gmail.com
Great. And that is the email associated with this account?
yes it is
If you check your email there will be a reset code that you access your account with.
ok omg thank you soooo much!!
I will also send you a link for best security practices.

Is there anything else I can help you with?
yay it worked thank you! I got in! no I think  I'm good
Great. Have a nice day.