hi i want to check the status of my order
Hello, how may I help you today?
becuase the delivery time is wrong and needs to be changed
Of course, let's see what we can do about this. May I have your full name or account ID?
Name: Norman Bouchard Account ID: UVAKGURLSB
To verify your identity may I also have your Order ID?
Order ID: 9861285711
So you would like to change the delivery time from morning to evening or something similar?
yes please to evening
Very well, let me check with our system and see what we can do here.

Ah yes, there was an error on our part, I can change this to evening delivery.  One moment.

So I have changed the delivery time to evening time.  Is that satisfactory?
that is perfect
Fantastic.  Is there anything else I can do for you today?
that's all
Thank you for your business and you have a wonderful rest of your day!