Hi.  Am I connected?
Hello, how may I help you today?
Hi, my name's Alessandro Phoenix, silver member I ordered these Guess boots, but I need to return them, because they arrived with a big stain on them
And what can I do for you? I see, I am sorry to hear that. Let's see what we can do about this.

Now to validate this purchase may I have your username, email address and order ID?
sure, in that order they are: alessandrop894 alessandrop894@email.com 1978454970
Thank you for that.  You mentioned earlier you are a Silver member, did you purchase these boots within the last 6 months?
yes, they were bought late in December
Excellent then we can get this going rather easily. I am going to send a shipping label for you to print, but for that I will need your full address.
3827 Circle Drive  Baltimore, MI 65255
Finally one more bit of business, how would you like to return this item?  By mail, In store, or at a Drop off center?
I'll just use the shipping label to send it back
So just mail it back? (you use the shipping label for all of them is why I ask)
Yes, I'll mail it back
Very good, you are all set, you should be getting the email with the label very soon.  Is there anything else I can help you with today?
No, that's everything.  Thank you
You have a wonderful rest of your day!