Hello, how may I help you?
Hello! I think there was an issue with the payment method I used on my order. Can I check on that?
Sure, could I get your full name?
Norman Bouchard
Hi Norman, are you trying to change your payment method?
Yes, I used PayPal but that's not right: I want the charge to go to my credit card instead.
Okay, could I also get your account and order ID?
Account ID: UQCEDYJTMU Order ID: 1257869110
Okay great, I see your order here, but do you know the shipping status?
It says "Order Received"
Okay, I'll go ahead and change the payment method to your credit card for you now.
Awesome, I appreciate it.
Your order has been updated. Is there anything else I can do for you?
That's it. Have a good one!
Have a great day!