Welcome to AcmeBrands. How may I help?
before i make a purchase i need to know what your refund policy is
OK. Let me check.

If the item has not shipped, you can get a refund. All you need is order ID, name, and email
what if i want a refund for an item that was shipped but didn't met my expectations?
You will have to return the item once you receive it and then get credit
do you pay for return shipping or would I?
I will. Anything else?
That was all my questions. thank you
You're welcome. And thanks for being a valued customer.