Hello, thank you for contacting AcmeCorp how may I help you?
Hi there - placed an order on your website recently and selected expedited shipping But I want to switch to regular shipping instead now
I would be happy to help. To verify you would like to downgrade shipping?
Yes, that's right
Next week delivery would work ok for you?
Yeah, that's fine
Great, may I have your full name and account ID please?
Yes my name is Norman Bouchard and my account ID is WBHIUEUAZ2
Thanks Norman, may I have your order ID?
It's 5137816570
Thank you, what is the current shipping status?
It says Order Received
May I have your membership level please?
I'm a silver member
We can delay the shipping to next week without any problem, would that work for you?
Yes Can I get the expedited shipping fee refunded as well?
Yes you will save on shipping cost since it has not shipped yet.
Okay, great
Is there anything else I can do for you?
No, that's all I needed
Thank you for contacting AcmeCorp, you have a great day.