Hello, how can I help you?
hi, i would like a refund on an order, changed my mind! my name is David Williams
Okay, I'll initiate a refund for you May I ask why you changed your mind?
it was a late night impulse buy but I'm not going out enough to use it right now! it's inthe packaging still
Got it.

Do you know what your username or order ID is?
7715218940 order ID
Okay, I was successfully able to verify your order. How would you like your refund? The options are: Gift card, paper check, add value to your account or a direct refund to your credit card
direct refund to credit card please
Okay, give me just one second

Is there anything else I can help you with?
One last question, why is the refund different then the amount of the jacket?
That's the default refund - do you know the amount the jacket cost?
Amount: $84
Ah, sorry, one second
thanks :)
No problem
have a good day, im all set
You too!