Hi, how may I help you?
I would like to find out when the annual fee is due on my subscription. I don't want it to expire.
Sure! Just need your full name, account and order ID.
Chloe Zhang WB3GAQXVT8 9385428346
It is active, and due today. But it is due for zero dollars. Which means this subscription billing period must be for free.
Oh that's great
Anything else today?
No, thank you
Have a good one!