AcmeBrands, how may I help you?
The shipping cost is too high. Can I get a refund?
Let me find out for you. Could I have your full name or account id?
Joseph Banter
Could I have your username, email address and order id to validate your purchase?
Username: jbanter5,Email Address: jbanter5@email.com and Order ID: 8478497362
Thank you What is the shipping status?
Out for Delivery
Ok, since the order is out for delivery I cannot cancel and refund the money. However I can give you the shipping fee back Would you like a refund on the shipping fee?
Thank you! It's 14 dollars.
I can refund only standard shipping which is $8 Would that be okay?
That will work. I can manage the 4 dollar.
A refund on the shipping fee of 8 dollars has been made to your account. Can I help you with anything else?
Thanks. That's all.
Have a good day.