Welcome to AcmeBrands. How may I help?
Hi, I got charged twice for my premium subscription.
OK. Let me check. May I have your full name or account ID
Name: Alessandro Phoenix Account ID: DQKT19GDMW
Thanks. I have pulled up your account. Please tell me the order ID now
Order ID: 7342196125
OK. Your Id was verified. What is your member level?
Bronze
OK. You will get the refund. Were you already billed? What was the amount of overcharge?
o.k. thank you yes I was.  $49.00
OK. I have processed your refund. Anything else?