Hi there!  How can I help you today?
Hi! My shipping cost were way to high on my last order
I can help you resolve the issue.  May I have your full name or Account ID?
Joyce Wu
I've pulled up your account.  I'll need to verify your identity.
ok
May I please have your Order ID?
6077906197
Do you have your username and email address?
Username: joycew98 Email Address: joycew98@email.com
So you have already received your order and are looking to reduce shipping costs for future orders?
I have not received it yet
Okay, let me check the shipping status.
ok
Okay, the item has not shipped yet, so perhaps I can change the price of shipping. can
yes please do
Did you receive an email that let you know about the price of shipping?
It was $25
Would you like me to cancel the order for you?
No, I just want my shipping cost refunded
The only thing I can do is to cancel the order.
Ok, never mind.  I will just deal with it.  I  have just never had a shipping cost so high as a valued member Thank you so much
What is your member level?
It ok.  I'll just keep the order and play the shipping cost pay*
I'm sorry I wasn't able to help you today.
It is ok.  Have a great
If you have any other questions, please feel free to reach out.