Hi! How may I help you today?
Hello. I was just checking my order and their seems to be an added fee that I am trying to figure out what it signifies?
I will be happy to look into that for you Can I have your name?
Alessandro Phoenix
Thank you can I have your account id and order id
sure, ID: TALFHAD7WD, Order ID: 6914420341
Can I have your membership level?
I am a Gold member
Great! It appears it was an error.  How much was the fee?
28.50, seems odd don't you think?
Thank you! I have removed the charge for you. It was an odd amount.   Is there anything else I can help with
so does my account have a credit amount or is it now zero?
You said it was an extra fee on your order correct? I have removed the extra fee from the order so you will not see that charge on your order anymore
oh ok. Well you have a great day and be well my friend. Thank you!
You're Welcome! Have a great day