Hello, how may I help?
Hi.  I haven't received my package yet and was wondering what the shipping status of it is?
Sure, can I have your full name?
David Williams
I will need your username, email address, and order ID please.
Username: davidwilliams443 Email Address: davidwilliams443@email.com Order ID: 3384710008
Thank you, how long have you been waiting for your package?
9 days
Since it has been more than a week, I'll ship you a new order. I'll need your full address.
2638 Circle Drive  San Lima, CA 84953 Thanks for your help!
What was the brand and type of product that you were buying?
Michael Kors Jacket
No problem, I'm very sorry that your package was lost.

Great, the item should arrive very soon. Is there anything else you need?
That's all I need.
Okay, thank you and have a nice day.