AcmeBrands, how may I help you?
Hi! I had recently purchased a pair of jeans I received the item but it has a stain on it
Oh that is awful
I would like to return the item please
Let me help you with that
Thank you
Could I have your full name or account id?
Joyce Wu
Could I have your username, email address and order id to validate your purchase?
Username: jw471742  jw471742@email.com Order ID: 0446359977
Thank you What is your membership level?
Guest
Thank you Were the jeans purchased less than 30 days ago?
no
Then I am sorry but we cannot process a return, for guest members purchases can be returned if it has been less than 30 days.
Is there anything you can do?
No, I am sorry, that is the policy which I have to follow.
Hmm okay
Can I help you with anything else?
That is all. Thank you
Have a good night.