Hi, how can I help you?
Hi i just saw something on the news I'm a bit concerned about.
Me too! What did you see?
They said kind of service was added mt our accounts and I'd prefer not to have anythign extra.
Are you concerned that a service may have been added to your account?
Yeah, that's what I heard about.
Ok, I can help with that
great!
Can I have your full name or Account ID please?
Sure thing my name is Alessandro Phoenix
thank you
I actually don't have my account ID howvever
that's okay

Let me check if your account has been effected
awesome, thank you
you're welcome There was an extra service added to your account!
Oh no, yeah can we get that removed?
I can remove it now if you would like? yes

Let me get you a refund too for the service that was added
thank you so much! you were a big help@
of course!

I'm glad you called us! It's done and everything is back to normal on your account
I am too, now i don't have to worry about a suprise bill! haha
exactly Can I help with anything else?
Nope thats it!
Okay, have a great day