How can I help you today?
Hi! I would like to check the status of my order because there seems to be an extra fee added for no reason.
Okay, let me look into that for you.
Thank you
Can I have your full name?
Crystal Minh
And your account and order ID's
Account ID: 1HMQLSD75O Order ID: 9028273956
Okay let me ask the system what's up with the fee.
Thank you
May I ask your membership level?
gold
Okay then let me remove that fee for you, how much was it for?
$20
Okay everything should be sorted out. Is there anything else I can do for you?
Thats all. Thank you for your help
Then have a nice day!