Hello, thank you for contacting AcmeBrand. How may I help you?
Hi I have a question about an order I made
Sure, what can I help you with?
I just got the confirm it was out for delivery but I didn't order it with next day shipping. I ordered it with regular delivery So I wanted to have the shipping charge refunded because I never wanted that
Sure thing let m e see what I can do to help. Could you provide me with your Full name please?
Norman Bouchard
Thank you Norman. To clarify you ordered but the order was for overnight by mistake and wanted a refund on the shipping?
yes
Alright, could you provide me with your Username, Email and Order ID please?
normanbouchard557 normanbouchard557@email.com 4087963330
Thank you Norman. Could you tell me the shipping status please?
It says out for delivery
Since the order is out for delivery I wont be able to change the date but I'll hapilly offer you a refund on the shipping fee.
ok that helps thankns
Alright let me put that through for you

Was there anything else I could help you with?
that's it thanks so much
No problem Have a wonderful day!