Hello, how can I help you today?
Hi, can I change my delivery date to later next week in order to avoid a shipping fee?
May I have your full name and your Account ID?
Chloe Zhang Account ID: QIZ9WOISRC
What is the shipping status of the order?
Oh no, in transit.  Oops. Doubt it will be stopped now!
Yes it is too late for a change. Apologies for the inconvenience.
It is my fault.  Thank you for your time.
Is there anything else I can assist you with?
No, thanks.
Have a good day.