Hello, how can I help you?
I want to check on my order status. My cost of shipping was unusually high.
No problem at all. May I have either your full name or account ID to find you in our system?
My name is Rodriguez Domingo.
And then your account ID and order ID to pull up the correct order information?
Account ID is NNX9YCX0W5 Order ID is 6618813864
Do you know your membership level?
Gold.
How much were you overcharged by?
I don't know. I just want to cancel the order and get a refund.
Okay, would you like your refund in the form of a gift card, value added to your account, a paper check, or on your credit card?
On my credit card. Thank you.
No problem, I'm sorry the order didn't work out for you. Is there anything else I can help you with?
No, that's all.
Have a wonderful day and let us know if you have any additional questions!