Hello, how may I help you today?
Hello
Is there something I can help you with today?
yes I would like to make sure that the total cost of my items to purchase are equal to the prices listed below
Did you have a problem on your bill?
will i got an email notification telling me otherwise
Let me look in to that for you.
it stated that the total cost was not equal to the order prices sure thing thank you do you need any information from me?
Can I get our full name or Account ID?
sure my name is Chole Zhang and my account ID is SFM8BOYCMR
Thanks Chole. To verify your identity can I also get your Order ID?
sure the Order ID is 6511772766
My system is having trouble verifying you. Just to clarify. You placed an order and you got an email and the prices were incorrect?
yes my email is czhang54@email.com the Order ID is  6511772766 with a purchase date of 2019-11-13
Just one moment Chloe. I'm sorry, you said your name is Chole Zhang?
yes
Not Chloe?
I am Chloe Zhang
You just had a typo when you told me your name. I found you now! :) I've validated your identity, let me look up the purchase.
sorry about that
do you have a user name?
i do, it is czhang54
I just looked up your order and the prices are all correct. There must have been an error in the email your received.
oh all right thank you
Is there anything else you need today?
nothing else thank you
Thanks, you have a great day Chloe.