Thank you for contacting Acme. How may I help you today?
I'm just wondering if my account includes free shipping from outside of the country, I guess international shipping?
Okay, let me check up on that for you I'll need to ask some information so that I can check on your specific account My I have your full name or your account ID?
David Williams
Ah, yes, Mr Williams.  I can see that your account does indeed offer free international shipping
Awesome! Thanks, that's all I needed.
You're very welcome.  Have a great day.