Hi i'm trying to access my account
what issue are you having when trying to access
is asking for my information but i forgot it and I'm trying to find out my order status
what status are you trying to find about your order
I want to know the status was it shipped?
so if i understand correctly, you are asking today about the shipping status of your order?
correct
ok, may i have your full name and account id to pull up the account?
Joyce Wu I don't know my account ID can i provide you with anything else
no i need your account id to check the shipping status perhaps we can get it from your account login you said you had issues logging in, do you know your username?
actually i was able to access now and check thank you so much
so your issue has resolved itself? is there anything else i can help with today?
yes and no thank you have a great day
have a good one