AcmeBrands, how may I help you?
Hi, I was wonderinf if you can tell me the statu of my refund?
Sure. Let me find out for you. Could I have your full name or account id?
Norman Bouchard
Could I have your username, email address and order id to validate your purchase?
nb316614 nb316614@email.com  7568431155 order ID
Thank you According to the system, the refund is still in progress. It refund was initiated online.
ok, do you know howit is coming back to me?
Online
ah, ok, tahnks
Can I help you with anything else?
nope that was it
Have a good day.