Hi the promo i am trying to use is declared invalid
Hi! How can I help you today? I see, what is your account ID or full name?
Chloe Zhang
Typically they are good about 7 days from the issue date, how old is the code?
2 days
I will investigate the problem in the system.

What is your membership level?
Silver
One more moment. I will generate a new code since you are a valued member.

UWO5R is your new promo code.
Thank you
Is there anything else I can do for you today?
That is all
Great, you have a good day now!