Thanks for contacting us at AcmeBrands! How can I assist you today?
Hi, I would like to check my order status. I ordered 1 item, but got a confirmation email for 2
Let me see what's going on. What is your full name, please?
David Williams
Thank you, David. And can you please send me your order/account ID's?

I will use that to verify your identity.
Okay. What else would you need
Your account ID and order ID, please.
Here's my Account ID: 5DABW9FHMK and Order ID: 8407263216
Got it, thank you!

Very sorry for the trouble, it looks like this was a mistake. Can you let me know the shipping status, please?
currently In Transit
Okay. Unfortunately, because it's in that stage, we will have to wait until it arrives, and then we can process a return for you. However, be assured that there will be no charge for this, and we make it very easy, and you will get a refund promptly For now, though, can I help you with anything else today?
That's great. That would be all for now.
Okay, have a great day!