Hello, how may I help you today?
Hello! I'd like to change my primary payment method It isn't showing up correctly
Sure, no problem. Can I please have your full name or account ID?
Alessandro Phoenix
Do you currently have an active order?
Yes, a Calvin Klein jacket.
Has it already shipped?
It has not yet informed me about shipping.
So there is no shipping status on the order?
Correct
Thank you for clarifying. What is your new preferred method of payment?
Credit Card The order statement shows PayPal
And your current payment method is PayPal?
Correct
Before I can change your payment method, I need to verify your identity. Can you please tell me your zip code, telephone number, and PIN number?
Sure (947) 418-9840 94176 is zip code PIN is 911122
I've successfully updated your payment method to credit card.
Thank you!
Is there anything else I can help you with today?
Nope, that's it
Thank you. Have a great day!