Hello, how can I help you today?
Hello, I got a weird email saying that I ordered two items, but I'm pretty sure I only ordered one.
May I have your full name or account ID?
Joyce Wu
May I have your account ID and the order ID please?
AOZUVM9O1H, 8358737591
Ok, there appears to have been an error on our part. Has the order already shipped?
Yes, it says out for delivery.
Ok, when the items arrive please contact us again and we can begin the return process.
Alright, thanks for your help.
What was the price of the item?
$74
I can offer you a refund today as long as the item is returned.
That seems like a good idea, let's do that.
Ok, the refund has been processed.
Awesome
Please contact us again when you receive the item.
Ok, will do.
Anything else I can assist you with?
No, that was all, thanks.
Have a great day.