Hello. How can I help you?
I bought some  new boots and they don't fit. Can I return them?
Certainly. Let me just get some information from you. Can I have your name? Sorry, I mean your user name.
davidwilliams541 is my allias
Thank you. One moment please.
Thanks for looking me up
OK, how would you like this to be refunded?
yes please do I need to mail the boots back?
You will recive a shipping slip in your e-mail. Would you like this refund on a credit card?
yes please
Do you have your account id # handy? If not I can put this on a gift card for you.

Thank you. Have a great day.