Hello, how can I help you today?
Hi, I was billed for an order even though I never bought it!
Glad to help. May I have your full name please?
Rodriguez Domingo
thanks Rodriguez. Can you please let me have your username, email address and Order ID to validate this purchase?
rd836397 rd836397@email.com Order ID: 8579244986
sorry it is a company's mistake. i will give credit back to you.
Okay sounds good
A credit has been returned to your account.  Is there anything else that I can help you with?
No, that was all. Thank you for clearing all of this up.
Have a nice day!