Hi, how may I help you?
Hey there! Alessandro Phoenix here. I already placed an order, right? But I want to add another item to it. I totally forgot earlier.
No problem I can help with that
Great!
one moment

Can I get your Account ID and Order ID too please
Account ID: CR4E7EQVTB Order ID: 4420325396
Okay, and you just want to add an item to an order you already placed, correct?
Yes exactly!
First we need to see if the order has shipped out already.
The Tommy Hilfiger shirt, the one that's $99
Do you know the Shipping Status?
Ahhh man, it says Delivered.
hmmm okay what's your membership level?
Bronze Member
Ok, since the item's already been shipped I won't be able to add the item to it. I'm sorry about that!
Well, shoot. Thank you for trying, at least!
you're welcome! I hope you have a good day anyway
Thanks you too1
Can I do anything else for you?
That's it, thanks!
Ok Bye!