Hi! How may I help you today?
Hello, I cannot access my account because I have lost my phone and need it to get the two factor authentication can you help me?
Ok, I can help with that What is your name?
Crystal Minh
Can I have your email address
crystalming45@email.com
I have sent you an email. It will include a code and all the information you need to get back into your accound

I have also sent a link about account security
Thank you
Is there anything else I can help with today?
That is all
Great! Enjoy the rest of your day