Hi, how can I help you?
hello. i need to check my order status. there seems to be an extra fee added to it for no reason.
Ok, I can help with that Can I have your full name or Account ID please?
yes, it's Albert Sanders.
Can I have your Account ID and Order ID?
Account ID: GTVJMIQR7S and Order ID: 5608293760
Let me check your account

Do you know your membership level?
yes, it's silver
ok, one moment

I can remove the extra fee for you today How much was it for?
it's was for 5 dollars
ok

Ok, I have removed it from your account! Sorry for the inconvenience Can I help with anything else? Have a great day