Hello, how can I help you today?
I have an extra $50 fee on my order and I am trying to figure out what it's for.
I can look in to this for you. Can I get your full name or account ID?
Albert Sanders
Thanks Albert. I'm just pulling up your account. Just to verify, you had a $50 charge and you don't know what it is for?
Correct
Alright, can I also get your account ID and Order ID?
Account ID: 59ST3PAZ4R Order ID: 0223485086
Thanks Albert. Just give me a moment while I look and see what this fee was.

Albert what is your membership level?
Gold
We really value our gold members and I am just going to go ahead and remove this fee for you.
Thank you.  I would appreciate it
You said it was $50?
yes
Alright, I have removed that and I am really sorry about it!
Thank you!
Is there anything else I can help you with today?
Nope that is all
Have a great day, Albert!