i ordered the wrong item by accident and i want to change the order
Sure, I can help you with that. Can I have your full name?
Name: Chloe Zhang
Can I also have your account ID and order ID, please?
Account ID: QKCLXNARKC Order ID: 4107071650
Thank you, Chloe. What does the shipping status on your order say?
Shipping Status: Out for Delivery
Okay and what is your username and email address?
Email Address: chloezhang848@email.com Username: chloezhang848
Okay, since it is out for delivery, we cannot update the order. However, as soon as you receive it, you can contact us again to start the return process. I'm sorry I couldn't update that for you. Is there anything else I can help you with?
thats all thank you even though im a gold member? im shocked as a gold memebr i dont get better treatment
We will gladly do the return at no cost and ship the item you wanted with expedited shipping, plus you won't have to wait for the returned item to arrive back here before your new order ships. Those are all perks of being a gold member. But since it has already left the facility, there isn't any way to update the order. Because it should arrive today. Anything else?
oh im sorry thats all
Don't be sorry. No worries. Have a great day!