Good afternoon, how can I help you?
Hi I’m trying to use a promo code but it’s not working
Ok, would you give me your full name or account ID please
Norman Bouchard
usually the codes last only 7 days, you could check the date of your promotion code
I got it 5 days ago
ok, It may be an error then let's check it

would indicate your level of membership please
Gold
Ok, sorry for the inconvenience with your promo code I'm going to generate a new one for you

YV2II
Thank you
Here is your new code for 20% off
Perfect
with this your problem is solved!
Awesome! Thanks
a pleasure to help you Have a nice day