hello!
hi!
how can I help you?
I'd like to return some boots because are the wrong color. I was hard to see the color in the image online.
Sure, I can help you with that. May I have your name please? Hello?
Sanya Afzal
Thanks, I'll also need your user name, email address and order ID.

Are you still there?
yes
I'll also need your user name, email address and order ID.
sanyaa68@email.com, sanyaa68, 8617363808
Thank you - and your membership level?
Bronze
was the purchase date within the past 90 days?
I made this purchase on 2020-01-08
excellent, that qualifies for a return then! May I have your address please?
sure thanks. 3788 Lincoln Ave  San Mateo, NY 4222
Would you like to mail the boots back or drop them off at a store?
I'll mail them back in
ok, great, you'll just need to print off a shipping label and send them in. Is there anything else I can help you with? If not have a great day, nice chatting with you!