Hi, how can I help you today?
high, I made a recent purchase and I think I was overcharged on the shipping
Ok, sorry to hear that. Can I get your first name please?
Chloe
Thanks Chloe. One moment Can I get your full name or account ID?
ENBHMH0O2I
Thank you, one moment while I check on this for you.

Can you tell me your membership level please?
I do not have that informattion. at this point, I just want to cancel my order Order ID: 8837994642
Ok, one moment please while I pull that up
so is my order cancelled?
Working on it.

Ok, your order has been updated. It is now cancelled. Sorry about the hassle. Can I help you with anything else?
nope, I am good thanks for your help
You're welcome, have a great day.