hello!
Hi, How may I help you today?
how can I help you?
Oops, sorry, brain fart
hehe no problem!
I thought I was at work that's what happens when you're stuck at home
True! Was there something I can assist you with?
so anyway, the reason I called into Acme...I have a premium subscription there, but I'm having trouble with money lately is there any way that I can get an extension on the bill?
Sure, I'd be happy to help with that. May I have your name please?
Of course, it's Crystal Minh
Thanks, I'll need your account ID and order ID too please.
MHDFIYQ73C 6845439765
Thanks so much, can you tell me your membership level?
Bronze
I apologize but unfortunately we cannot offer an extension for that membership level. Did you have any other questions for me today?
oh, I'm sorry to hear that
yeah, I'm sorry, wish I could help
is there anything else you can do?  I can pay this bill, and I want to, I just need more time
I can escalate to my manager, I'll I'd need is your phone number and they'll call you back
okay, thanks (567) 628-7056
Done, you can expect to hear from them shortly. Anything else I can help you with?
No, I think I'll just wait to hear back Thanks for your help
you're welcome, have a great day and good luck!