Hello how cnai help you today?
I got charged twice for my subscription
im sorry! what is your name please? also please provide your account id and order id
Chloe Zhang XASWJSGX7M 9640279593
What is your membership level?
silver
What is the amount that is incorrect?
40$
Silver members get a refund for up to 10$ no matter what. ANything larger, i will need ot check in my system

Looks like there was a valid error

DO you need anything else?
no that was all
have a good day