Hi I'd like to check the status of my subscription please.
Hello, thank you for contacting AcmeCorp, how may I help you today? I would happy to help may I have your full name and account id please?
Okay, yeah my name is Chloe Zhang Hang on, let me get my account ID It's CREJS549WU
Thanks Chloe, may I have your order id please? To verify you would like to check on the status of your subscription correct?
Sure it's 6122800156 Yeah, I want to keep it active.
After checking the system, the subscription is past due and not active. There is a $20 balance, would you like to take care of today with the card on file?
Oh geez, yeah I'd like to pay that Sure, use the card on file. That'd be great.
I am also going to send you a link so you are able to check on the status anytime in the future. You just need your username to login.
Okay fantastic
I have paid that balance, your account is now active is there anything else I may help with today? Thank you for contacting AcmeCorp, please be safe and stay well.