Hi, how can I help you today?
I was wondering if it was possible for me to get an extenstion of when the fees for my premium subscription was due? I won't be paid until the week following the due date
Can I get your full name or account id?
David Williams MR4JRGOMF4
Let me pull up your account.
ok
May I have your order id to verify your identity?
3093479524
Great, your identity is verified. To check whether you get an extension, I need your membership level.
it's silver
Sorry that silver member get an extension if they are only 1 day late.
it is possible to speak to your manager about this? i really don't want to loose my benefits.  There must be something I can do
I am really sorry about that, but I can't do anything for you at this moment.
and you don't have a manager I can talk to? hello?
okay, I am doing some research. Please wait.
okay I'm gonna time out soon
I will notify team with "manager"
ok
Is there anything else I can of help to you?
no that's it thanks
wonderful, have a nice day!