Hello, how can i help you
Hello, I have become aware that I am missing credits that resulted from a promotional package I bought
Okay let me help you with that. Could i get your full name or account ID
Joyce Wu
Okay i am seeing that your credit is still there you are just not seeing it for some reason. Could you log out and log back in on your account and you should see it.
Ok Oh I see it now Thank you
Great, is there anything else i can help you with