hello, how can i be of service?
I would like to order the guess jeans but am unable to add them to my cart.  :(
if i am understanding correctly, you would like to place an order, but are having website issues blocking you from doing so?
Yes.  My cart isn't updating with the item.
i see i can definitely help you with that today, first may i have your full name or account id to pull up the account?
Alessandro Phoenix
thank you we will try a few troubleshooting steps first
ok
first, have you tried refreshing the webpage, then adding the item to cart?
Yes that did not work
understood have you tried logging out and back into the site, then adding the item to cart?

if not, please do so now
That did not work either :(
alright, no problem now, on the item page for the guess jeans, could you check the bottom left to see if it says they are out of stock?
Ohhh I feel stupid now.  That is the problem.
no need to feel that way, happens to the best of us
Thank you!
we should be back in stock so you can order soon aside from that, is there anything else i can help with today?
Nope that's all
have a good one!