Good morning, how can I help you?
i forgot mu username so I am unable to log in.
ok, I'd be happy to help you with that May I have your name and account ID please? Either one will work
my name is joyce wu and I do not know my account id.
Thank you Ms Wu May I have your zip code and email address please? Ms Wu? Are you still there?
my zip code is 87516 and i forgot my email address used for this account.
OK, can I have your phone number please?
phone number is (119) 579-9685
Thank you

Your user name is jwu1 Is there anything else I can help you with?
let me write that down so i don't forget it again and thank you for your help.
Glad to be able to help, have a wonderful day