Hello, thank you for contacting AcmeBrand. How can I help today?
Hi. I need to check on my refund.
Sure, are you just needing to check the status of your refund?
yeah i just want to double check
Can I have your full name or account ID?
yeah it's Albert Sanders and I don't know my account id
Thank you Albert, I will also need your username, email address, and order ID.
ok, my username is alberts7, my email is alberts7@email.com and the order id is 7151164765
I see here that your refund is in progress. It looks like you initiated this refund online so it will be refunded in that same manner. You should probably see it completed in 3-5 business days.
ok great thanks
Is there anything else I can help with today?
no that's it
Thank you and have a great day!