hello! thank you for contacting AcmeBrands, how can i help you today?
I am checking on a refund status as I need to add another product to the total refund.
so if i am understanding correctly, you would like to both check the status of a current refund, as well as update it to include another product?
right
I can help you with that today first i'll need your full name or account id to pull up your account
my name is Chloe Zhang.
Thank you may i have the username of the account, email address, and order# for the refund, to check the status of your current refund
my user name is chloez50, email address is chloez50@email.com, the order id is 2754453471
it looks like that refund is still processing, and should be finished soon
okay, so can I add another product to it?
yes, and it will be added to the order you placed the card with online what is the item you would like to add? ?
okay. i need a refund for the Calvin Klein boots that I paid $59 for.
ok, and the reason you are refunding?
they are the wrong size
i see thank you, one moment

and what was the amount of your initial refund (the other item than the boots)?
it was 100 dollars.
ok, i will send a refund for a total of $149 dollars now sorry 159
that's great!  thank you!
is there anything else i can help with today?
no, that was it.
have a good one