Hi, how can I help you?
i returned an item, it was processed, and there is no refund on my billing statement!
Okay I can look into that, can I have your name
crystal minh
Can I have yoru username, email address, and order ID
crystalm437  crystalm437@email.com  7105062539
Your refund is still in progress and should be in your account in the next 48 hours. Is there anything else I can help you with?
that is all.
Okay, have a nice day