Hello, how can I help you?
I am showing a premium subscription on my account, but I didn't order a premium subscription. So I just wanted to check on that.
Okay, can I get your full name, account ID, and order ID?
My name is Chloe Zhang, my account ID is 374823, and my Order ID is 21938479.
Okay, the system on my end isn't showing a premium subscription for your account
I was charged $40 for it.
Were you billed for any inappropriate charges?
Yes, $40.
Okay, I can issue you a refund
Great, thank you!
Is there anything else I can help you with?
That was all!
Have a great day!