Hello, how may I help you today?
Hello, I beleive I have some missing credits due to an email I received
I see, could you elaborate a little more?
The credits came from a one time deal from a pervious purchase
I understand, let's see what we can figure out here. May I have your full name or account ID?
Rodriguez Domingo
Pulling up your account... and this credit was from a previous purchase correct?
yes that is correct
Ok give me one moment to check with our internal system.
ok
Ah, do you happen to know the amount of credit missing?
$40
Perfect.  Give me one moment to generate you a Promo Code for that amount.

Here is your promo code for the $40 in error.  My apologies.  KMDFD
Thank you very much
Of course, thank you for your business.  Is there anything else I can help you with today?
that is all
Have a wonderful rest of your day!