how, how can i help you today
Hi! I need some help with a purchase I made
i can assist you with that, what help do you need with your purchase?
I bought a couple of items for my wife but I would like to remove one item from the order since my wife did not like it
understood, i can remove an item from your order for you today
Thank you
may i please have you full name and account id
Rodriguez Domingo Account ID: OZBOZ9HPON
and do you have the order # handy? in order for me to process your request o removing an item from the order?
Sure. Guess Boots Order ID: 6569003445
thank you do you have the shipping status of the order?
In transit
ok and what is your subscription membership level? (bronze, silver, gold)
Guess Guest sorry about that
no problem ok, since you are a guest subscriber... you must wait for the item to arrive, and then contact us. at that point we can process a refund and return for you
I see.
I apologize we were unable to catch the order before it shipped
Thats okay. I will get in touch with y'all when I receive the order Thank you
thank you very much for your understanding, have a nice day