Hello, how can I help you today?
I need to get my bill fixed.  I got charged twice for my premium subscription.
Okay, can I have your full name?
Norman Bouchard
And your account and order ID'?
Account ID: 1OCITY3VMJ Order ID: 3389921941
And can I ask your membership level?
Gold
And how much of a refund are you asking for?
the amount of the second charge of the subscription
Do you have that number?
I believe it was 54
Okay, that's what I can give you then
Thanks
And everything should be all in the clear
thank you
Is there anything else I can help you with?
no thats all
Then have a nice day!