Thank you for contacting Acme.  How may I help you today?
Hi I signed up for a premium subscription but i got charged twice for the subscription
Oh, I'm sorry to hear that, but I'm sure we can get this sorted out I'll need to confirm some details regarding your account, may I ask for your full name, Account ID, and the order ID?
Crystal Minh Account ID: G8RYV0H0PT
and I will also need to ask your membership level
Gold
Thanks Ms. Minh.  And do you have the order ID of any recent order?
Order ID: 7975890668
Okay, I can see your account now
What am i supposed to do in order to get my money back
I can take care of that for you right now
Please do. Thanks
Since you are a Gold member, the extra charge will be refunded immediately. May I just confirm the amount that you were double-billed?
Alright. Thanks
I mean, may I ask you how much you were overbilled, so that I can issue the refund?
$99
Okay, you are all set, the refund should be on its way. Is there anything else I can help you with today?
Okay. Thanks All good
Excellent.  Have a great day, Ms. Minh