Hello, thank you for contacting AcmeBrand.  How may I help you today?
Hi, name is Joyce Wu. I have an issue with delivery time on an order. I set up a delivery time for PM and I need it changed to AM.
Of course, let me take a look.
Account ID: J6WZQVVGHZ
Can you provide me with your Order ID as well please?
Order ID: 1406787071 I would like to change the time to AM delivery please.
I will need to determine if the order has already shipped.  Can you provide me with the shipping status?
Oh bummer it is already out on delivery. Well maybe next time I will catch it before it ships. That was all I needed today, thanks.
Unfortunately at this time it will be too late for us to change to a morning delivery. Great, thank you and have a great day!