Hi, how can I help you?
I need to change my shipping date.
Ok, I can help with that
Great!
What do you want to change about your shipping date?
I want to change to next week delivery to avoid the shipping fee, can you help with that?
Yes, I should be able to help Can I have your full name or Account ID please
Alessandro Phoenix
Okay, I just need to check your order. Can I have your Account ID and Order ID?
Account ID: ZNFXQAKLLW Order ID: 7110533071
thank you
no problem
Do you have the Shipping Status?
Shipping Status: Order Received
that's good news
Is it?
yes it means it hasn't gone out for delivery yet
cool
What's your membership level?
Member Level: Silver
Great, I should be able to fill your request without an issue one moment please
Awesome, that sounds great.
Okay, it's done!
Thanks for the help.
Your welcome. Can I help with anything else today?
That's it for today!
Have a great day! Good bye