Hi! How may I help you today?
Hi! Can you please confirm the shipping date for my order?
Sure! Can I have your name?
Joyce Wu
Thank you can I have your account id and order id
Account ID: OCLM8OTDY0 Order ID: 0668162988
Thank you! Do you to change your shipping date?
I need to know when the item shipped
What is your shipping status?
Shipping Status: In Transit
Thank you! Your item shipped out yesterday.  It is scheduled to arrive tomorrow.
Cool, thank you!
You're Welcome! Did you have any other questions today?
No, that was all.
Great! Enjoy the rest of your day