Hi, there.  How may I help you?
Hi I would like to change my order to overnight del please
Okay, I can look into that and see if it's possible.  May I have your name please?
Alessandro Phoenix
May I have your Account ID and Order ID?
2174665131 did you get it
Do you have your Account ID?
you mean 4IENX590MD that's what i normally use
Yes, that's perfect. Do you have the Shipping Status?
Well it is saying order received what that mean can I change to overnight delivery
So, we have received the order, but it hasn't shipped yet.  Let me check if you can change it.
ok thank you
What is your membership level?
Make it overnight please I am a Silver member
Yes, it can be upgraded, and the charge for that is $20.  May I use the card on file?
Thank you yes
Great!  You should get your package tomorrow.
Perfect thanks
Can I help you with anything else?
Have a good day No thank you
You too.