Hi, thank you for shopping with AcmeCorp! How may I help you?
I ordered the wrong item and wanted to see if it's possible to cancel my order.
Let's see what we can do! May I have your full name?
David Williams
Thank you. Do you know what the shipping status is?
It says Order Received
Now I need to validate your purchase. Can I have your username, email address, and order ID?
username: davidw80 email: davidw80@email.com Order ID 6120894143
Thanks! Just to verify, you wanted to cancel the order, correct?
Yes
I was able to process the cancellation. Is there anything else you need?
No, that's it. Thank you!
You're welcome! Have a nice day.