Thank you for reaching out.  How can I help you?
Hi. My name is Joyce Wu and I need to remove an item from my order. I chose the wrong size.
Okay, I can help you with that.  What is the shipping status of your order?
It is currently out for delivery. The item is a Calvin Klein shirt.
Okay, I'm going to validate your purchase.  What is your email address, Username, and Order ID?
Okay. My order ID is 9243154482. My username is JoyceWu412 and my email is Joycewu412@email.com.
Thank you.  Are you a Gold, Silver, or Bronze member?
I am a Silver member. I have an account ID as well if you need that, which is HDDU6DYYWW
Okay, I checked the shipping status and it appears to be In Transit.
Correct. So what should I do?
Your membership status shows that you are a Gold member.
I believe I am just a silver member, but if I am gold, that is great.
Let me double check just to be sure. It's showing Silver status now.  Sorry for the confusion.
Okay great. It is okay.
Since you are a Silver member you can return the item once it arrives. Do you have a receipt for your order?
Yes, I do have a receipt. Should I just include that when I return it?
Awesome.  I will need your full address to create a return label.
Okay great. My address is 1234 Maple Way, Miami, FL 91919 Actually, my apologies, wrong address. That is my other home. It is shipping to 7172 Kennedy Street, Raleigh, CA 99599. The address is 7172 Kennedy St, Raleigh, CA 99599.
Would you prefer to use that address?
Yes. Thank you.
How would you like to process this return:  by mail, in-store, or drop off center?
Email is fine. Thank you.
The mail option is postal service, not email.  Is this still your preferred option? Your return label will be emailed to you and you can print it out.

I noted it as mail.  If you have any more questions, then please reach out.  Have a great day!