Thanks for contacting Acme.  How may I help you today?
I recently got charged twice for my subscription
Oh, I'm sorry to hear that.  Let's see if we can clear this up
Thank you Crystal Minh Account ID: NJNE78F0KQ
Thanks, Ms Minh, may I also gather some additional information from you ah, you read my mind.  The order ID and your membership level would also be wonderful
No problem Order ID: 4830728637 And I am a guest
Okay, I'll check with our system to see what the problem is
Thanks
Yes, I'm very sorry about that.  I can't explain why, but you were double-billed for a single subscription.  Luckily, I'll be able to refund that for you right away
Perfect, thank you so much That was all I needed to hear!
If I could just keep you on the line for one more moment, I'll get that squared away
Sounds good
May I confirm the amount that you were overcharged?
$79
There we are, that charge has been removed from your account
Thanks so much for your help, have a great day
You're welcome, have a great day, as well