Hello, how may I help you today?
Hello For whatever reason, I'm missing $40 worth of credits in my account Please help me get my credits back
I see, let's see what we can do about this, one moment.
ok
May I have your full name or Account ID?
Alessandro Phoenix
Thank you for that.  Now do you remember where these credits are coming from?  Such as a subscription refund or a previous purchase?
I earned them from a promotional package I purchased a couple of weeks ago
Fantastic. Let me enter some info into the system and see what we come up with, one moment.
Ok
Ok, so the system is telling me it's there, therefore it might be a problem in the Customer Interface.  So let's try something real quick that should solve the problem.
Ok!
Go ahead and logout then log back in.  This is usually a cookie issue.
Ok, give me a second
Of course!
Ok, I logged out and back in
Do you see your credit now?
Checking Yes, I see the $40 in credits now.  Thank you!!  :)
Also let me apologize for this inconvenience. Fantastic! You are most welcome, is there anything else I can help you with today?
No, what was everything!  Thanks again and have a great day!  :)
Thank you for your patronage, and have a great rest of your day!