Hi, how can I help you?
hi I would like to check the status of my order. I ordered only one item but I received an email saying that I ordered two Just wanted to make sure you have it right
Ok, I understand. I can help with that
Thank you
Just to clarify, you ordered one item and it says you ordered two?
Yes. Thats correct
Ok. Can I have your full name or Account ID please?
Crystal Minh
Ok and can I have your Account ID and Order ID so I can look up your order?
Account ID: IXXNY1NU8R Order ID: 4895531962
thank you Let me check our system
Thank you
Ok, it looks like an extra item was added! Do you know the Shipping Status
I only ordered a Guess jacket for $49 It says out for delivery
ok, one moment

Ok, since it is out for delivery already. I can give you the refund now and then when you receive the item you will need to contact us and to start the return process. is this ok?
Sure. Thats fine.
Sorry for the inconvenience

I have refunded your account!
I appreciate your help Thank you
Your welcome. Can I help with anything else today?
Thats all. Thank you
ok, have a good day