Hi! How can I help you today?
Yes, I'm trying to figure out the status of my refund.  I'd like to add a Guess jacket to my refund.
Sure, I'd be happy to help with that! Can I start by getting your name please?
Crystal Minh
Thanks, I'll also need your username, email address and order ID please
crystalminh528 crystalminh528@email.com 1138409607
Thanks for that information. Next I will need the price of the jacket and the original refund amount you were waiting on.
It's $100
for the jacket or was that the original amount? I need both amounts please
The refund was for $100.  The jacket costs $74.
awesome! Ok, I've updated your total refund amount to be $174 was there anything else I could help you with today Ms Minh
Great!  Thank you for your help.  That will be all for today.
You're very welcome, have a great afternoon and stay healthy!