Hello, how may I help you?
Hi, i placed an order but i need to remove the second item. My husband decided he didn't like it.
Sure, could I get your full name, please?
yes, it's Albert Sanders.
Thank you. You order two items but only meant to order one?
i ordered 2 but the one of them i don't want anymore
Okay, to find your order I'll need your account and order ID, please.
ok, my acccount id is ZOUI61H0NA and my order id is 1179586177
Thank you, do you know the shipping status of the order?
yes, it says in transit
What's your membership level?
silver
We can offer you a refund immediately. You'll have to contact us again when the item gets there to print a return shipping label for the extra item.
ok that sounds good
Could you confirm to me the cost of the extra item?
yes it 84 dollars
YOur refund has been sent, is there anything else I can help you with?
nope that is it.
Have a good day!