Thanks for contacting AcmeBrands, how may I help you?
Yea, I lost my phone recently So now I can't log in
I see, is your phone your second device for two-factor authentication
Yes, i think so
Ok, I can help you with that To get started, can I get your full name?
Alessandro Phoenix
Ok, Mr. Phoenix I will need your email address to reset the passcode Do you have your email?
Umm, I do not
Do you perhaps have a PIN number?
Unfortunately, I do not have that either
Ok, i am going to ask you your security question What is your mother's maiden name?
Ah, I think I have that The answer is Alexander
Ok great, you have been verified I will be sending the reset code to the email that you have on file
I'm not sure what that is
your email is aphoenix1@email.com
Ah, that one its old, but it should forward to my new email address
To be safe, you should follow best practices for security I will be sending you a link with more information
OK, yea I felt silly when I lost my phone Gotta be more careful next time thanks
No problem, have a wonderful day