Hello, how are you today? How can i help you?
I did a return but the charge has still not been reversed.
Can I please get your full name and account id?
My name is Alessandro Phoenix but I'm not sure about the account ID
You are looking for the status of your return, is that correct?
no, the return is completed. I just want to know why the charge hasn't been reversed
May I please ask what item you returned?
Tommy Hilfiger jeans
Okay according to the system the missing refund is a problem on you end. Please try to log out then log back in to fix it. I can see the credit appearing on my end, im so sorry for the inconvenience.
ok thank you
Can I help you with anything else?
no
Okay have a great day!