Hello. How can I assist you?
Hello my name isDavid Williams I'm having trouble with the site right now its SO slow. I'm trying to buy a jacket
Let me check that for you Mr. Williams.

I have sent a notification to our website team about the problem. In the meantime we can try a few possible fixes if you have the time.
ok thanks that would be great
First, try logging off then back in to your account.
Ok Still no luck, any other suggestions
Let's try this. Try visiting another site to see if you encounter the same problem. If so, than it is possible your internet provider is having problems.
It must be my internet provider. I will try again in a few hours!!
Hopefully you will have better access at that time. Is there anything else I can do for you?
ok thanks! THat is all
Wonderful. Have a good one!