Hi
Hello, how can I help you today?
I need to return and item because its the wrong size
Happy to help, may I have your full name please?
Norman Bouchard
thanks Norman.
yw
To validate your purchase, can I have your username, email address and order id please?
nb235 whoops nb235309 nb235309@email.com 3251695912 I bought if for my dad but it does not fit :(
Sorry about that.
ty
I need your membership level to check for return, please.
gold
Perfect, give me a second.

Gold members get unlimited returns!
yay
I need your full address for printing out a shipping label for the return. Hi, are you there?
Yes 6490 woodshore st san lima TX 45187
thanks Norman.
Thank you for your help today
How would you like to process your return? by mail, in store or drop off center?
by mail
Perfect, you can print out the shipping label and go ahead with the return.
Thank you
Great, is there anything else that I can help you with?
no that was all
Have a nice day!