Hi, how may I help you?
Hello I think I got a wrong email confirmation I ordered only one item, but the email says I ordered two.
Okay, can I have your full name, account ID, and order ID?
Sure, Norman Bouchard, account id is T9E5BPWBIG, and the order id is 1999800494
Do you know the shipping status of the  order?
Yes, it says in transit
May I ask what your membership level is?
I'm a guest memebe member
Unfortunately I can't offer you an immediate refund. You will have to wait for the item to be delivered, then initiate a return
All right, I'll do that. Thank you
Thank you for being understanding. Is there anything else I can help you with?
Nope, that's all for today, Have a great day.
Thanks, you too.