Hi.  How can I help you?
Hi, I just got an email for my recent order and it says I ordered two items but I only ordered one .
It says you ordered two of the same item?
yes
Ok Can you tell me your name, your account ID, and the order ID from this order?
I am Joyce Wu and the order ID is 1242018830 my account id is U1PKPFANY1
The extra item is a company mistake.  Has this order already shipped?
I think so
Does it say it's in transit, out for delivery, or delivered?
oh,, just looked, it says delivered, it must be in my mailbox
Ok How much is the cost of the item?
$84
Ok, the price of the extra item has been refunded
oh my, thank you very much
Of course Is there anything else I can do for you today?
no thank you, you have been great
Ok, I'll end this chat now