Hello, thank you for contacting AcmeBrands. How can I help today?
seems like I was over charged for your service I have a premium service special discounts
To confirm - does the billing issue look to be related to an order or your premium subscription service?
subscription, looks to be charged twice not good
OK, I can look into this for you. Can I have your full name and account ID?
albert sanders
Thank you Albert, I will need your account ID and your order ID please.
SY2PK4ARRG
and your order ID?
sorry just a sec 3761947168
What is your membership level?
cliver silver
OK, and how much are you asking to be refunded?
well i was debited twice the ammount so 100% refund plus something elese because I noticed it
Do you have the dollar amount?
64 plus something for my trouble fair? helli?
I apologize, but as a silver member we are only able to refund a maximum of $10. Our system shows that this was not a double bill, but was in fact an increase in the price of the subscription.
but i was charged twice for the order meaning I paid 64 for the oder then 64 again
It looks like your billing statement is incorrect.  I show in our system that you were in fact charged the correct amount. I can still offer you a $10 refund for the misunderstanding if that will suffice?
but i have the bill in front of me. 10 will not do
I apologize, but that is all I am able to offer you at this time.
let me talk to a manager
I will escalate this to a manager, and they will be in touch with you shortly to address any additional questions you have. Is there anything else that I can help you with today?
no thank you for your time
Thank you, and have a great day!