Hi! How can I help you today?
Hi, I ordered the Michael Kors boots, and they came in the wrong color. I wanted the brown, and I received black.
Oh no! I'm sorry to hear about this issue. Can you give me your full name, account ID, and order ID so that I can look into this for you?
Norman Bouchard normanbouchard963 6358632425
So would you like to return these for a full refund?
Is it possible to get my money back to Paypal? I ordered them for a birthday gift, and they won't be here in time. Yes please.
Sure, no problem, Norman. I can assist you with that. Give me just a moment.
Sure
Actually, can I have your email address and username? That way I can pull up your order.
normanbouchard963@email.com normanbouchard963
Is your paypal email the same one you just gave me?
Yes it is.
How much was the total cost of your order?
99$
Your refund has been processed. Is there anything else I can help you with?
When should I see that money back in my account?
It should arrive within 2-3 business days.
Perfect, thanks so much. That's all.
You're very welcome. Have a great day!