Hello! Thank you for choosing AcmeBrands. How may I assist you?
I was wondering why there's still a charge on my account even though I completed the return
I'm so sorry to hear that! Let me try to figure that out for you. Your full name, please?
Crystal Minh
To validate your purchase, may I please get your Username, Email Address, and Order ID?
crystalm703 crystalm703@email.com 3807003227
Perfect, thank you. May I ask, how long have you been waiting on your refund?
I'm not sure how long it's been, maybe a week since I put it in the mail
About 7 days, then?
that sounds about right
What is your membership level?
Guest
I'm so sorry, unfortunately I cannot assist you further until your wait time has been over 7 days. If you would please wait another day or two to account for delays and contact us again, we'll be happy to assist you.
It may have been longer I was just guessing can you check the status?
Because you are a Guest, we would need the exact time that you've been waiting on your return to process.
okay. let me think, I'll check real quick when I sent it I think it was the 30th actually so that would be 10 days now
Ahhh, thank you! In this case, I can go ahead and process the credit for you.
great, thank you so much!
Your account has been credited for the amount you were expecting post-return. Is there anything more I may help you with today?
No that's it
Thank you so much for contacting AcmeBrands customer service. Goodbye!