Hello, how can i help you?
Hello, I made a return but for some reason the charge on my bill hasn't been reversed.
You have not received your refund yet?
Well I already returned the item but for some reason I'm still getting billed for it
I will be happy to help you with this issue. Can i get your full name please.
David Williams
Okay i found your account. Can i now get your username, email and order id.
Sure Username: davidw23  davidw23@email.com Order ID: 4319256134
And now i will check with the system to see if this is a valid error.

How long have you been waiting for the refund?
I think I've been waiting for about 8 days now
What level member are you?
I'm a guest member
Okay since it seems like the original refund was not processed. I will go ahead and do that and give you the missing credit right now

There I have returned the missing credit to you. Do you need anymore help?
Great, thanks! That's all I needed.
Have a great day.