Hi, thanks for contacting Acme. How can I help you today? Is someone there?
Hi I need to change my shipping details
Sure, i can help you out with that. Can I get your full name and account ID please?
Chloe Zhang, Account ID: ZQECSC50MQ
Thank you. What is your shipping status currently on your order? For example, received, in transit, etc.
In transit.
Thanks. Can I get your username, e-mail address, and order ID please? username* Are you still with me?
chloez60@email.com, Order ID: 1165571526 Username: chloez60
Thanks, one moment while I pull that up.

Great, got it. Did you want to change your address, or cancel the order?
Well, I ordered the wrong item by accident.
Ok, so did you want to go ahead and cancel that then?
Yes. Are there any fees involved?
One second, let me see. Nope, no fee for cancelling an order.
Great thanks. I'll go ahead and just order the right item. Thank you.
Excellent. I went ahead and cancelled that for you. Did you need help with anything else today?
No thats it. Thanks for handling this.
Great, happy I was able to help out! Have a great day!