Good afternoon, how can I help you today?
Hi. I need to return the boots I just received. They are in the wrong color.
I can help you with that. Can I get your full name or Account ID?
Albert Sanders
Thanks Albert, I'll just pull up your account.
I don't know my account id
No problem. Can I get your username, email address and Order ID to validate the purchase.
Username: albertsanders134 Email Address: albertsanders134@email.com Order ID: 5905154125
Thanks Albert. What is your membership level?
Silver
Thanks. When did you purchase this item?
2020-02-28
That is within the 6 month return window so it is no problem to return. Can I get your address for the return label?
7646 Brushwick Dr  Monterey, CA 69190 Thats great news to hear
How did you want to make the return Albert?
by mail please
Great, you can print off your shipping label that will be emailed to you and mail the boots back. You will receive credit as soon as we receive them. Is there anything else I can help you with today?
I will be looking out for that email. thank you for all your help.
Thanks, you have a great day Albert!