Thank you for contacting Acme.  How may I help you today?
Hello, I am upset because an item I want to purchase is out of stock
Oh, I'm sorry to hear that Is it a specific item that you are searching for?
Tommy Hilfiger jeans
Okay, I'll go ahead and file a report with our purchasing team, hopefully this will get them to do a better job of keeping our shelves stocked
Thank you
May I ask your full name, so that I can add a note to your account about this
63232 Cyrstal Minh
Okay, I have let the purchasing department know about the outage.
Thanks
If you would like, I can place a back order, so that the item will automatically be shipped to you when we have it available
I will just check back later
Okay.  Is there anything else I can help with while we're here?
That is all
Have a great day, Ms. Minh