Hi there, thanks for contacting us at AcmeBrands. How can I help you today?
Hi I have a question about a recent order
Sure.
There seems to be an extra fee that was added and I don't know why I'm being charged it
Ok, I'd be happy to look into that for you. Can I get your full name or account ID please?
My name is Alessandro Phoenix My ID is A6PCAF95HT
Thanks. Do you happen to have your order ID?
yeah it's 5201318971 it was for the tommy hilfiger boots
Thanks.

It looks like our system charged you an extra fee in error. I do apologize. I'll go ahead and remove that fee for you now. Can you confirm the amount you were overcharged?
$15
Ok, I went ahead and removed that $15 fee. Once again we apologize for the hassle. Is there anything else I can help you with?
no that was it thanks!
You're welcome, have a good one!