Hello, this is Acme Support. How can I help you?
hey there I am curious about your refund and returns policy? I have a friend who really loves this stuff but she is also super picky so I want to see what your refund policy is before I take the chance Do you do refunds at all ever? I want to get her a gift but in case she doesn't like it and needs to return it I need to know
So refunds are only available for orders that have not yet been shipped. To issue one, we would need your order ID, username, and email address. Returns by comparison depend on your membership level. Gold members are allowed unlimited returns, silver are allows returns on purchases made in the last 6 months, bronze for purchases bought in the last 90 days. All other membership levels can returns purchases from the last 30 days. The difference between whether you will be going through the return or refund process depends on whether your order has been shipped or not.
Oh I see. so if I choose to become a gold member I could do a return, or also it looks like silver level would give me some return options too?
Membership levels are determined by your dollar amount in purchases in the last year.
well I would rather actually get the item so she can unwrap the gift and then decide
But yes, everyone has return options, they just vary based on your purchasing level.
I see
Does that answer your question adequately?
well looks like bronze might be a good option. how much would i have to spend to be a bronze member?
$500 in the last year.
what if I spend $500 in this purchase? would it qualify me for bronze level returns?
Your bronze membership would start on the first day of the next month. So yes, you would be able to return that purchase within the 90 day window.
Oh ok great ! that sounds reasonable
Did you have any other questions?
I will just go ahead and do that. and pick myself up a little something too no i think i am all set for now but thanks a lot!
Have fun shopping :)