Hi, how can I help you?
Hi. I've already submitted a refund request, but I'd like to add something else to that. Can you help me  with that?
Ok sure. Happy to help. What is the reason for wanting to add to the refund?
Toe box is too narrow. Too bad, cute boots.
Ok got it. I'm sorry to hear that. Let me take a look. Can I have your name please?
I've got my order number if that helps. Joseph Banter
Great! Yes, the order ID would be great
4627648389
Thanks. Can I also have your email and username please?
Sure. It's josephb8@email.com and username is josephb8
What is the brand of the boots that you are returning?
They're calvin klein boots
Got it. And what was the purchase price?
$79.00
Great. And what was your previous refund amount?
Checking... Have a note here somewhere... $100.00
Great
Great!
Wonderful! Your refund has been updated and the total will now be 179. Anything else I can help with?
No, that's everything. Really appreciate your help, though.
Great, have a great day!