Hello, how may I help you today?
I ordered the wrong size for my second item I had just added it to the cart because I was thinking about it but did not want to actually make the purchase of it. the item id like removed was the guess boots
Well I can certainly help you with that. Have you already received the item or did you just place the order?
Yes it was delivered
Sure thing, I can help you get that returned. Can you give me your account ID?
ABJ9TTQGTF
Thank you, and can you also give me your username, email address, and order ID so I can get that order verified and pulled up?
0114845171 is my order id I dont have the username or email though
No problem, I can retrieve that from the system. Do you have your name, phone number, and zip code?
Norman Bouchard (101) 444-1263 92686
Great thank you very much. Let me get that order pulled up.

Okay, I've got the order pulled up now. To make sure we are able to process your return request, could you give me your membership level?
Bronze
Thank you, since you are a bronze member, we can process returns for purchases in the last 90 days. When was your purchase made?
I dont actually remember the delivery date
Do you have your receipt, or is the order still in the original packaging?
yes I have the receipt that came with the items
Ok great, we can go ahead and initiate a return. Can you give me your address that you'll be shipping the item from?
1639 Brushwick Dr  Jacksonville, NY 92686
Great, and how would you like to process the return? The options are by mail, in store, or at a drop off center.
mail works for me
Alright, we've got your return in the system and you should be receiving a return label by email very shortly. Is there anything else you need help with?
that was everything thanks
Great, enjoy the rest of your day!