Hi! How may I help you today?
Hi, how are you today? I need to return jeans I purchased.
I can help with that.  Can I have your name?
Yes, Rodriguez Domingo
Can I have your username, email address and order id?
sure username is rodriguezdomingo014 email is rodriguezdomingo014@email.com order id is 2673270923
What is the reason for the return
The pants are the wrong color
what is your membership level?
I am at Guest level
What was your purchase date?
2019-09-29
Thank you for all that information.  Unfortunately, returns must be done within 30 days.  I do apologize but I am unable to accept the return Is there anything else I can help with today?
I wasn't aware of the return time frame. I still want to return the pants. This isn't the color I ordered. It isn't my fault you shipped the wrong pants
I do apologize but there is nothing more that I can do.  The item was purchased 6 months ago
I have my own policy. I don't let companies get away with things like this. I can dispute the charge on my card. I am attempting to resolve with you.
I am so sorry I could not help.  I hope you have a good day