Hello! Thank you for contacting us today. How can I help you?
I'm hoping you can help, because I'm pretty upset I just got my bill and I see this charge on here twice
Oh I'm sorry about that. Let me take a look for you. Can I get your name please?
Yes, David Williams its a very unique name
Oh yes, very unique. I've never heard such a name. Okay David. Can I also get your Account ID and Order ID?
You sure can 3DUKS50BVT 8322012062
Okay David. I've verified you. Can I get your membership level now? David, are you still there?
it is bronze
Okay, David. It does look like there was an error. Can you tell me how much the inaccurate charge was?
It was 99 twice
Perfect. Alright, David. I have gone ahead and offered a refund for that inaccurate charge. Is there anything else I can assist you with today? Thank you and have a great day!