Hi, thanks for contacting Acme client support. How can I help you today?
Hi! I need to remove the second item from my order.  I husband hated it
That happens sometimes. It's not a problem. Can I start by getting your full name?
Chloe Zhang
Just a moment. Mrs. Zhang.

Can I have your Account ID and your Order ID so that I can look into that order?
HCT6UY43ID 5254223009
Now I'll just need you to give me your shipping status.
In Transit
And just one more thing, can you tell me your membership level?
Gold
I'm going to issue you an immediate refund (because we calue our Gold members so highly). When the item arrives, I'll need you to call us back and get a shipping label to return the item. Does that sound acceptable to you?
yes thank you
Of course. Is there anything else that I can help you with today?
no
Thanks for shopping at Acme. Have a great day!