Hi, this is Crystal Minh, I'm a member there.  I'm thinking about buying some things, but I would like to know more about your membership levels
Great!  I can definitely help you with that.

I have pulled up your account and just need to verify your identity.  What is your account ID?
Oh, umm, I don't know what my account ID is I know that my membership level is Bronze.  May I just ask some general info about the higher levels?
That's okay.  I verified it. Let me look up the different benefits for you.
It's not that big of a deal, its just that I'm heading to Snyderville with my friends Noxeema and Vida, and I wanted to buy a lot of things beforehand to really look my best Are there any kind of just general "Membership Privileges" that a Gold or Silver account would give me Maybe just, hypothetically, if I had an Order Issue in the future
Our Silver Membership gives you all of the perks included with the Bronze, and you can have agents make purchases on your behalf. With the Silver membership, you can cancel orders at any time.
ah, that sounds nice
Gold members get unlimited refunds and will always be given the benefit of the doubt in transactions. And all of the included benefits of Silver & Bronze.
Ah that's good. Yes, the gold membership sounds nice, but I think I can handle the upgrade myself.  Thanks for everything.
You are so welcome!  Can I help you with anything else?
No, that's fine.  Thanks
Have fun with your friends!