Hello, how can I help you?
Hi, I want to know the status of my refund I also want to add an item to my refund.
I can look that up for you. Can you provide your full name or account ID please?
Joyce Wu
Thanks. Can you also provide your username, email address, and Order ID so I can validate the purchase?
jw073284 jw073284@email.com 6771252812
Hello, I checked your refund and it looks like it is still in progress. I see you initiated the refund by phone.
I want to add an item to that refund.
I'm not sure what you mean. Do you want to cancel an additional order?
No, I am going to return a pair of boots, so I want to update my refund.
Oh okay! No problem. Is this the same order number or a different one? And can you provide the reason for the refund?
I don't know if it's the same. The only Order ID I have is 6771252812 The boots are ugly.
Sorry about that! What is the brand of the boots?
Michael Kors
What was the price of the boots?
$64
Excellent, I have added this refund to your previous refund. Is there anything else I can help you with?
No, I think that's it.
Have a great day, thanks for reaching out to ACME!