Hello, how can I help you today?
Hi there, I'm having a lot of trouble with the website today.  I can't seem to et any search results.  Can you help?
Glad to help. May I have your  name please?
It's David Williams
thanks David .

You mean you are unable to see any search results, right?
Yes, sorry for my typing mistake I get 0 results
It is OK. Did you try logging out and logging back in?
Yes, I just tried that and the search bar still doesn't get any results
Okay, then you can try clearing out your cookies.
Oh, that seemed to do the trick!  Thank you!   It was getting very frustrating there for a while. That worked
Great. Is there anything else that I can help you with?
That is all.  Thank you again!
Have a nice day!