Hi there, how can I help today?
Hi i need to return something, can you please help?
Of course. Have you already received the item? What is the reason for the return?
it has a stain
Ok, I'm so sorry to hear that. Of course I can help with this. Can I start with your name please?
anya Afzal sorry Sanya Afzal
Great, thanks Sanya. What is your username?
sanyaa96
Thank you. Can I please have your email and the order ID?
5353688473
Ok and your email?
sanyaa96@email.com
Thank you. What method would you prefer for the refund? Gift card, paper check, direct refund, or add value to your account?
Can you do a direct refund to paypal?
Let me check on that. Can I have your membership level please?
Guest
Ok great. What is the purchase date?
2019-11-18
Ok I see. Do you have the receipt Ok I see. Do you have the receipt?
no
I'm so sorry--for a return as a guest level member, it would need to be within 30 days of the purchase date. Or you would need the receipt. Since you do not have the receipt, unfortunately it is too late for the return. I apologize. Is there anything else I can help you with?
no that is all thank ou
Great, have a nice day!