welcome, how can i help you?
I have a question about my subscription account.
let me look that up for you, what would you like to know?
I think my account may be missing a $40 credit.
what is your name please?
Chloe Zhang
what was the credit issued for?
A promotional package that I purchased
I see. let me check our system

yes, indeed, this looks like something I can fix for you
Great
Here is a promo code for $40 - ECOPF so sorry for the error Is there anything else today?
That's it.  Thank you very much.
have a good one!