good afternoon, how can I help you?
I was so excited to find this awesome jacket up on your website again, but it is out of stock. Again.
oh sorry to hear that. let me offer you a solution
Okay
first, would you give me your full name or account ID
It's Norman Bouchard
would now indicate the brand and type of the product. please
It's a Tommy Hilfiger jacket
I will make a separate purchase for you and as soon as we have the product available the shipment will be made.
That would be great!
In addition to this, I will write to our purchasing department to review this matter.
I think that's a good idea.
Before making the purchase, I notify you that we will use the card associated with your account. do you agree?
Oh good. I didn't want to have to get out my wallet.
alright

all set !
Yay!
a pleasure to help you have a nice day