Thank you for contacting Acme.  How may I help you today?
Hello
Hi
I would like to check the status of my order. The delivery time is wrong and I need it to be changed.
Okay, I can help you with that May I gather some information from you first, so that I can take a look at your order details?
Sure
I'll need your full name, Account ID, and Order ID
My name is Norman Bouchard. My account ID is GOCVKDSDQU. My order ID is 0314984254
Thanks, Mr. Bouchard and how would you like to change the delivery time?
Can I make it sooner?
Certainly.  Would you like to move it from evening to morning delivery?
That sounds good.
Okay, our system is showing that your evening delivery was actually an error on our part, and your order was set up for a morning delivery.  So I can just go ahead an update your account now
Awesome
Indeed.  Okay, you're now set for morning delivery.  Is there anything else I can help you with today?
Nope, thank you!
You're welcome.  Have a great day, Mr Bouchard