Good afternoon, how can I help you?
Hi, i would like to get a refund on an item i recently bought.
I understand, could you give me more detail about what happened. please
The item i ordered is no longer need so i changed my mind on the product
ok no problem let me check. one moment please
okay
Just to verify, the product is still in shipping?
On my order statement i do not have any shipping information, so im going to assume no
Would you give me your full name or account ID please
Name: Albert Sanders | i do not have my account ID with me
Ok, first we will check how is the current status of your product.
okay
would you give me your username, email and order ID please
Username: asanders714 | Email Address: asanders714@email.com | Order ID: 6825508450
It seems that your username is not correct, you could verify it.
Is there a way we can find out the username?
Sure, no problem.
the only personal information i havnt sent is my phone number and member level
would you give me your zipcode, phone number Your membership is not currently required don't worry.
40382 | Phone Number: (521) 034-4928
Ok everything in order.
okay thank you
Your new user would be asanders1
okay thank you, i will write that down
Ok taking up the above let me enter the data.

ok your order has not started yet.
if my order have not started yet was the payment collected already?
By this I mean that the shipment has not yet been made.
Oh Okay
Just check the status of your product. now to make the refund. one momento
okay
Sir, it seems that the status of your order has not been processed yet (it has been charged) since it does not appear in the system when I verify it.
okay, so should i wait a little longer then come back?
I know, currently there is no order processed to make a refund.
Okay, well thank you for all your help today, i really do appreciate it
wait a few days for the order to be placed.
okay, i will
a pleasure, have a nice day.