My credit card keeps getting rejected. My name is Joyce Wu.
I'm sorry, I have a couple things we can do to help fix that!
o.k. good
First, can you try logging out of your account and back in again?
O.k. I did that, but it still declines the card
Just to double check, the card is not expired, correct?
Oops, You know what...It is expired.  I'm sorry I didn't see that earlier
No problem! Glad we figured out the problem!
Thanks so much.
You have a great day :)