Hello, thank you for contacting us today, how can I help you?
Hi, I'm just wondering what the delivery status of my order is?
Was there something specific about the delivery that you needed to know?
Just when it'll be arriving I think the time is wrong in my confirmation
I see, for the most part there shouldn't be any issues with the deliveries. Did you receive an email or anything?
Yes, but it said my order would be here by a certain day but that day has come and gone
Alright thank you for clarifying, Let's see what I can do to help First can I have your Full name or account ID to pull up your account. Both if you can since I'll need the other one later anyway.
My account ID is T1UQQBXUZD My name is Norman Bouchard
Thank you so much. To verify your identity I'll also need the order ID please.
Order ID is  5709997424
Thank you so much, everything there looks good. I'll need to also confirm the purchase. Can I have your username and Email address please?
Username is nboubou Email is nbouch@email.com
Ok, let me check on the issue

Alright, thank you for your patience. It looks liek the email may have been sent in error. Your delivery should be there when you were were originally expecting. like*
Oh, okay
Were there any other concerns you would like to have addressed?
That's good to know Nope, that's all
Thank you for shopping with AcmeBrand. Have a great day!