Hello. How can I help you today?
I need to purchase some things and I was wondering what would happen if I was late on a subscription payment?
Do you currently have an active subscription?
Yes I do, I mean I wouldn't be asking if I didn't
Can I have your name and account ID please?
I don't have my account ID but my name is Chloe Zhang
Thank you Chloe. Let me look into this for you. When does your subscription end?
I think it ends soon
We do have late fees when your subscription payment is late. It is $2.00 per day past the deadline. Do you know your member status level?
I am a Gold member do I get a discount or something?
As a gold member you do get a grace period of five late days per month. So the fee will not apply during that grace period.
okay, I guess that is alright.
Is there anything else I can help you with?