Hi.  How can I help you today? Are you still there?
I am trying to make a purchase and the cart isn't updating when I add an item
Okay
still there?
Can you try refreshing the page and adding the item again?
I have tried that several times actually and still isn't updating
Okay, can you try logging out of the site and then logging back in?
Okay I just tried that as well and still no resolution, still can't add to cart
Okay, can you check if the item is in stock?  It should tell you on the bottom left corner of the page.
ahh, I see it is currently out of stock. That explains the problem, I will sign up for email when it is back in stock. Thank you.
Of course. Is there anything else I can help you with today?
No, thank you for your help
Okay.  I will end this conversation now.