Thank you for contacting Acme.  How may I help you today? Are you there?
hi sorry
Not a problem.  How may I help you today? Are you still there? Unfortunately, I'm going to have to get back to our other customers.  If you'd like to return someone will be able to help you as soon as you are ready
srry i want to check the sttus of my refund
Okay, I can help you with that Can I ask for some information from you so that I can get the details I'll need full name, user name, email address, and Order ID
Name: Chloe Zhang
Okay, I can see your account.  Do you have the other pieces of info so that I can check on this specific refund?
Email Address: chloez99@email.com  Username: chloez99 Order ID: 1533231225
Okay, I can see your account now.  Your refund is currently in progress so it should be issued to you shortly
great! thank you
You're welcome.  Is there anything else I can help you with today?
nope thanls
Certainly, have a great day