Hi! How may I help you?
Hi. I was charged for something I never bought Why did this happen?
Oh, no! I'm not sure why that happened but I can help you resolve it. First, I need your full name or order ID.
Chloe Zhang. 5447546682
Great. Now, I need your username and email.
cz483735, cz483735@email.com
What is your membership level?
Bronze
I'm so sorry but it appears that you did make this purchase. Can I help you with anything else?
I never bought it though. It was just in my cart
Do you know the shipping status?
I don't know it
I'm really sorry about this. I hate that there's nothing I can do! Is there anything else you need help with?
No, that's all. Thanks
Thank you! Have a great day!