Thank you for contacting Acme.  How may I help you today?
I have a question about my premium subscription
Certainly, I can help you with that.  What would you like to know?
Well, I signed up for premium, but I don't remember if I actually paid for it or not. I really like premium and want to keep it
Okay, I can look into this for you.  So that I can check on your account status, may I ask your full name, Account ID, and Order ID
Yeah I need a minute to find it all Just a second My name is Norman Bouchard my account id is FQPI94JUBS and the order id is 6736513125
Thanks, Mr. Bouchard.  I can see your account now You do have an active subscription with us, but there is a $55 payment due, by tomorrow
Oh, okay, can i just go ahead and pay that now?
Yes, I can handle that for you Would you like me to charge this to the credit card that you have on file?
yes please
There we are, your payment has been made
great thanks
You're welcome, and I will send you a link that should allow you to check on your subscription status from your own account
that would be great
There we are, that should arrive in your email shortly.  Is there anything else I can help you with today?
no thats all thanks
Excellent, have a great day, Mr. Bouchard