Hello, how may I help you today?
Hi, my name's Norman Bouchard, Bronze member, I'm having trouble with a promo code I was issued
I can assist you with that right away.
it's showing up as invalid, but I know I haven't used it yet
Can I please have your full name or account ID? Sorry, you already gave me your full name.
Yes, no middle name
Most promotion codes expire after 7 days. Do you remember when your promotion code was issued?
oh i see, this code was issued 9 days ago
Can you please tell me your membership level?
Bronze
I can generate a new promo code for you because you are a valued customer of our company.

Your new promo code is WDBJ0
Oh that's wonderful, thank you
Is there anything else I can help you with today?
No, that's everything, thanks a lot
Thank you. Have a great day!