Hello my name is Crystal Minh
Hello, thank you for contacting AcmeBrands.  How can I help today?
I have an issue maybe you can help me
Sure, wha seems to be the issue?
So a charge on my billing statement hasnt been reversed and this is really annoying please help me out
OK, sounds like there is a charge on your order that you weren't expecting - is that correct?
Yeah because I already returned the item so I didnt expect that charge to be there.
Alright, can you provide me with your account ID and order ID please?
Yeah sure so my ID is crystalm389 and the order ID is 7543870378
I have your account pulled up - can you verify your membership level?
its a guest member level
One more piece of information I am needing - can you confirm your email address?
yeah sure its  8736 2nd Ave  Raleigh, CA 72980
That looks like your physical address - I am needing your email address.
Oh sorry for that crystalm389@email.com thats my email adress
Thank you - I see that your refund status is showing as "In Progress", and that it was initiated by online chat.
I see, so how long will it take for the refund to become active?
Generally within a few day. Is there anything else I can help you with?
So if I dont see the refund in a couple of days I should contact the site again? that would be all
Yes, correct. Thank you and have a great day!