Hello, thank you for contacting AcmeCorp how may I help you?
Hi, I found a pair of jeans I really liked and was ready to buy, but now they are out of stock!
Oh no, let me check for you.
Please
May I have your full name or account ID?
This is Joseph Banter.
Thank you Joseph, is this only one item that is out of stock?
Yes, it is the Hilfiger jeans you had for $59.
I am going to write up a report to our purchasing  department to let them know about this.
Yes, they should get more so the stock won't run out so quickly.
If you want I am able to back-order the item unless you would prefer to wait until it is stock again.
No, I don't want to risk waiting for the price to go up. If you can order them for me now, I would prefer that.
Yes, I do apologize for this. Let makes the order. Am I able to use the credit card on file?
Yes, that will be fine.
Once it is back in stock this will ship immediately to you. Is there anything else I may help you with today?
No, that was all for today. I do appreciate your assistance.
Thank you for contacting AcmeCorp, you have a great day.