Hi! How can I help you today?
HI! I received my boots just now. But apparently there is a stain at the left boot. What are my options?
Oh no, I'm sorry to hear that! I can start a return for you if you'd like.
can I exchange the item?
Sure, but we have to process the return part of it first. Let's start with your full name, username, email address, and order ID, please.
ok Norman Bouchard Username: nbouchard126 Email Address: nbouchard126@email.com Order ID: 3162645600
And what is your membership level?
bronze
What was the date of purchase?
2019-10-20
Okay, since that is outside of the return window, you'll have to have a receipt. Do you have that?
yes
Okay, we can go ahead and process your return. I need your address for the shipping label, please.
3126 1st Ave  Raleigh, NY 99643
Would you like to process this by mail, in store, or through a drop off center?
by mail please
Okay, your return is in the system. We will also ship out a new item as soon as we see that the return is on its way back to us. Is there anything else I can help you with?
Alright.. Thank you so much That will be all Have a great day.
You're welcome! Have a great day