Hello, what can I do for you today?
Hi, I bought some jeans and I got the wrong size.  I actually got a size that's way too large for me.  How do I go about returning them and getting the right size?
Ah that's something I can help you with. Can I h ave your first name?
Sure.  It's David.
And last?
Williams.  Sorry.
No you're fine!

And can I have your username, email, and the order ID?
My username is davidw84.  My e-mail is davidw84@email.com.  My order ID is 9866243811
Okay and what's your membership level David?
Gold level.
Okay, since you're Gold you get unlimited returns
Nice, that sounds like a perk.
Since we're processing a return I'm going to need to send you a shipping label To do that I'm going to need your full address.
Alright, no problem.  My address is 8992 Kennedy St.  La fayette, NY 3009
And would you like to do this By Mail, In Store, or at one of our Drop Off Centers?
Hmmmm, mail is fine.
Okay that's everything I can help you with here, an email will be sent your way telling you what to do next. Is there anything else I can do for you today?
Thank you!  No I think that's about it, I just needed to know how to get the jeans back to you.
Well it should be easy enough for you from here Have a nice day!