Hello, how may I help you today?
Hi I am having a problem logging into my account. My phone died I used it for 2 factor authentication
Sorry to hear that, we'll need to reset your 2 factor authentication. Can you send me your account ID?
5DKERJF558S
Thank you, I have your account up now. Can you also send me your email address?
alessandrophoenix503@email.com
Ok, you should be receiving a link you can use to reset the 2 factor authentication on your account shortly at that email address.
OK great appreciate it
It will also include some security tips that can help you out if you run into similar issues in the future.

Is there anything else I can help with today?
that's it
Great, enjoy the rest of your day!