Hi, am I connected?
Hi! How can I help you?
My name's David Williams I've placed an order there, but the cost of shipping is just too high.  I think I'm going to need to cancel this shipment
Okay, I can help you with that. Can I have your username, email address, and order ID, please?
davidw59 davidw59@email.com 7991003845
Thank you. And what is the shipping status of your order?
"In Transit"
Okay, I was able to successfully cancel your shipment. Is there anything else I can help you with?
No, that was everything.  Thanks for your help
You're welcome! Have a great day.