Hello, how may I help you today?
I need to check on the status of my recent order. There appears to be an extra fee.
May I have your full name and account ID?
Norman Bouchard xbjbw9lyjx
Thank you. You said your are needing to check on your order due to a mystery charge, correct?
yes
May I have your order ID?
3757880029
Sir, the system is saying the account ID is incorrect. Are you sure that is the correct one?
yes
One moment please. I am sorry for the wait, sir. I am trying to verify your identity, but the system keeps saying your account ID is incorrect.
hold on I think I gave your the order id XBJBW9IYJX
There it goes! Thank you. Now let's see if the mystery fee is a system error.

It seems the fee is not a system error. May I have your membership level?
GUEST
I am sorry, but there is nothing that can be done about this fee. There was no error made in our system.
ok
Will that be all?
yes
Have a great day!