Hello, how may I help you today?
I was looking to check a shipping issue because the shipping cost was way too high,
I see, let's see what we can find out about this. May I have your full name or account ID?
Norman Bouchard
To validate the purchase may I have your username, email address and order ID?
nbouchard504 nbouchard504@email.com 1878377885
And what is the current status of your delivery?
Out for Delivery
Unfortunately, since it is already out for delivery, the best I am able to do is give part of the shipping fee back, which would be 8 dollars.  My apologies.
I understand, i appreciate that though. great thank you
There we go, you should see the amount credited very soon. Is there anything else I can help you with today?
that was all I needed
You have a wonderful rest of your day!