Hello, how can I help you?
Hi my name is Rodriguez Domingo I got charged twice for my Silver subscription I would like my money back please!
oh I see, one moment please
ok
additional to this would give me the order ID and ID account please
Account ID: S9XOQIOMFY Order ID: 1151374458
everything in order, let me check with the system the problem.
ok
ok, it was certainly a mistake on our part sorry for the inconvenience and I will process your 40 back to you.
ok thank you!
a pleasure to help you