Hi, I need some help with my bill.
Hello, thank you for shopping with AcmeBrands! What is the issue with your bill?
I signed up for the premium subscription service, and bought something using it. And then I get my bill, and I see I paid twice for the same thing. Can you fix this for me, I only got one item.
So you bought one article of clothing but you are showing two on your bill?
Yeah, that's right.
Okay. I'll need a few pieces of information to sort this out. First, what is your full name?
Alessandro Phoenix
Thank you. Now may I get your account ID and order ID?
V4TROQP66D And the order ID is 7886528973
I just looked at your account and see that fortunately, you were only charged for one item. The bill you received was wrong.
Cool. Can I get a refund for extra amount?
No, only because you were only charged once, it was just listed twice mistakenly. Is there anything else I can do for you?
No, I guess that fixes my problem. So I only have to pay for the 1 item?
Exactly!
Thanks for your help. Have a great day!
You're welcome!