Hello, thank you for contacting AcmeBrand. How can I help you today?
Hey, I need to switch to overnight shipping
Sure thing I'll do what I can to help. Can I have your full name please?
Albert Sanders.
Thank you albert, I was able to pull up your account. Alright you wanted to upgrade your shipping to overnight correct?
Yes I need this thing ASAP. Is there a fee?
Depending on your membership level there may be a fee.
I'm bronze. What am I looking at?
The fee for bronze would be $20 Would you like to go ahead with the upgrade?
I'll do it but Amazon is getting my business from now on. $20 is outlandish. give me the overnight.
I understand and I'm sorry the fee is a bit steep but lets go ahead and get this order upgraded for you. Can I have your account ID and order ID please?
HHJJKNXFBV is account 0331458736 is Order ID we good?
Everything is fine there and checks out. What is your delivery status please?
Out for Delivery
So because the order is out for delivery I wont be able to upgrade the status but I'm happy to tell you that in this case you wouldn't need to anyway. The order will either Arrive some time tonight or tomorrow anyway.
Ok thanks for letting me know. :) have a good one.
You too  did you have any other questions?
nope
Take care!