Hello, how may I help you today?
Hi I'm having a big problem logging in
I am so sorry to hear that. I will do my best to resolve your issue.
my phone broke and it's what I use for 2 factor authentication
Can I please have your full name and your email address?
Albert Sanders alberts7@email.com
Thank you.

I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your   account. Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you.
ok great thanks so much
You are welcome. Is there anything else I can help you with today?
no that' sit
Thank you. Have a great day!