Thank you for contacting Acme.  How may I help you today?
Hello, the reason I contact you is because im trying to use a promo code but it doesnt work
I'm sorry to hear that, but let's see if I can clear that up for you
Ok thanks
May I ask your full name, so that I can take a look at your account?
that would be great Joseph Banter
Okay, Mr. Banter, I can see your account now Sometimes our promo codes are only valid for a limited time, usually a week, do you know when your code was issued?
it was issued about 8 days ago maybe thats why it doest work
Yes, I'm checking in our system now, and the code that was most recently tried on your account has indeed expired However, depending on your membership level, I may be able to provide a new code for you
Oh thats too bad, it would be great if you could help me
are you a member of our site, or were you using the site as a guest?
I really want those boots im a guest
Oh, I'm sorry, I could only issue a replacement promo code to one of our existing members
Thats too bad I guess I will have to wait for another discount then
Indeed, I'm sorry I couldn't be of any more assistance
No problem I understand
Are there any other issues that I could help you with while we are here?
no that would be all thanks
You too.  Have a good day