Hello, how may I help you today?
Hi.  I'm trying to buy some new boots, but my credit card keeps being rejected.
I am so sorry to hear that. Please give me a moment to look into that for you.

Can you please go back to the checkout page and try entering your credit card information again?
Yes hold on while i try that No I'm still just getting the same error message
Can you please try logging out of your account and logging back in?
Sure hold on Well that looks like it fixed the problem.  The order went through. Thanks fo ryour help!
You are welcome. I am glad we were able to resolve your issue. Is there anything else I can help you with today?
That's it.
Thank you. Have a great day!