Good Afternoon! Thank you for contacting Acme today. How may I assist you today?
I would like to know the status of my refund and also add an item to my refund
It would be my pleasure to assist with this Can I have your full name
David Williams
Thank you Mr. Williams.  I have pulled up your account.  I'll just have to verify a few things first Can I have your Username, email address and Order ID
dw527251 dw527251@email.com order ID: 8886570676
Thank you! I was able to Verify your purchase. I do see that your refund is in progress.  I can go ahead to complete this for you now
Ok, thank you, is that all? ok please hurry
Ok, I see that you started your refund online and it is processing back to your credit card.  You should see the refund in 2-5 business days on your card
Ok, thank you!
Did you have any other questions today?
No
It was my pleasure talking to you today.  Have a great day