Thank you for contacting Acme.  How may I help you today?
I am checking on the status of my refund.
Okay, I can help you with that.  I'll just need to gather a few pieces of information so that I can access your account May I ask your full name, and then your username, email, and the order iD?
ok Sanya Afzal Email Address: sanyaa81@email.com  Username: sanyaa81 Order ID: 7535810866
Okay, I can see that we have a refund in progress on your account, and that this was initiated online
Okay. So there is nothing additional that I need to do?
Not at this time.  The refund should be sent to your preferred payment method either today or tomorrow
Great! Thanks!
You're welcome.  May I help with anything else today?
That is all!
Have a great day