Hello, how may I help you today?
I see my order is out for delivery but won't arrive until next week.  This was supposed to be 2 day delivery.  Is there any way to change the delivery?
I can look into that for you. Can I please have your full name, account ID, and order ID?
Crystal Minh, Account # IXAKAPSPX1  Order # 4928529135
Thank you. Did you receive an email from us about shipping?
Yes and it said it would be delivered next week, on Monday.
Ok, let me look into this for you. Can you please tell me your account ID?
IXAKAPSPX1
Sorry for the inconvenience, but I will also need your username and email address in order to verify your order.
Why can't you look it up with my account #?
In order to protect your account, I can only access your order information if I have your username and email address.
cminh101@gmail.com and username is crystal999
Thank you.
your welcom welcome
And you are concerned that the email you received might be wrong?
no, I ordered on Sunday with 2 day delivery and so I should have received my order today or tomorrow, not next Monday
Ok, I can confirm that there was an issue with your shipping. I will try to fix it for you.

I've changed your delivery date to tomorrow.
Oh, great, I didn't know you'd be able to do that.  Thanks very much and have a good afternoon.
Is there anything else I can help you with today?
No that's it.
Thank you. Have a great day!