Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
I am THE Norman Bouchard, the pimpiest pimp in Newark!  Here's the thing: I am wanting 2 pair of boots and a shirt, and want to inquire about overnight shipping.
I'll be happy to help you with this Norman.
I thank you very much!
Did you want to upgrade your order to overnight shipping?
Yes, but first I need to know a price. I only have so much in my bankroll, but this dude needs his slick threads quick!
Oh yes, can I have your account ID and order ID to proceed, thanks.
Let's see, I was not provided with that information! I got a pair of Guess Boots for $84, a pair of Tommy Hilfiger boots for $64, and a Michael Kors shirt for $99.
You just want to know the price for the overnight shipping, correct?
I have not ordered yet, I need to know the overnight shipping price beforehand!
Ahh gotcha.  Okay, the price is $39.99 for anything 5 pounds or less.  $54.00 for 10 pounds or less, and $69.99 for everything else.  If you're in Hawaii or Alaska, the price is $10.00 higher, and we don't ship outside of the USA. ^ Sorry, that's $54.99 for 10 pounds or less.
This is a great help for Bouchard! I appreciate it!
You are so welcome.  Is there anything else I can help you with today
No thank you! Have a wonderful day!
You too!