Hello, how can I help you today?
I want to check up on my order status online. I cannot access my account because I lost my phone.
Okay, let me check on that for you.
ok
So there's nothing wrong with order, you just want to check on the date is that right?
yes I would like to know when it will arrive
Okay, could I get your name or account ID please?
Chloe Zhang
Could I get your account ID and order ID?
My username is chloezhang499 I don't have my order ID with me
Thank you. Did you receive an email indicating that something is wrong?
No, I just want to know what the status of my order is. When will it arrive and has it shipped?
Please hold for a moment.

Could I get your email address?
It is chloezhang499@email.com
Thank you.
sure
Alright, I've checked the system and can confirm that your order will arrive on the expected date.
Wonderful, thanks for your help!!
Can I help with anything else?
No, thanks
Have a nice day.