Thank you for contacting AcmeBrands, how can I help you today?
Hello. I am looking to see why there is an extra fee on my order
Do you believe this extra charge was made in error?
I believe so. I can't figure out what it is for
I can look into this for you - can you provide your full name or account ID please?
David Williams P1SUOHZKTQ
Thank you, and do you have your order ID as well?
7364639301
Thank you - can you confirm your membership level please?
Gold
As you are a gold member, I can remove the fee for you.  Can you confirm the amount you feel was charged in error?
$5
I have removed this charge from your order.  Is there anything else I can assist you with today?
No. Thank you for your help!
Thank you have a great day!