Hello, how may I assist you today?
Hi, I'm having a lot of trouble on the website today
Oh no, that's not good. Lets see what I can do to help you.
specifically, with the search bar.  I just see a spinning wheel, and it never loads the results for me
May I ask who I am speaking with?
Chloe Chloe Zhang
Just to verify, you are having a problem with the search not working Chloe?
Yes, it's the search that's sluggish
I have a few things we can try to do to fix that.

Chloe, can you try logging out of your account and back in and see if it will work then?
okay, one second I'm back in, and I see the same result, just a spinning wheel
It sounds like the website is really slow for you. Is it just the search that is not working. Or the whole site is slow?
Just the search bar.  Is there anything else I could try for that
Yes. Do you  know how to clear the cookies on your computer?
Yes, I do.  I never thought of that.  Let me give it a try And, oh good, it seems to be working now
Sure, if that doesn't work there are a few other things we can try.
A few test searches are going great, and I can find exactly what I was looking for
Excellent! I'm so glad that wasn't too hard to fix.
Me too
Is there anything else I can help you with?
Thanks for all your help, that was all I needed
Thanks, have a great day Chloe.