Welcome How may I help you?
Hi. I ordered the wrong item by accident. I'd like to cancel the order.
Did you order more than the required amount of items?
I only order 1 item
okay
oh wait, sorry, just i ordered 2 items
So I need to be very sure you mistaken ordered 2 items instead of one
yes, i want to cancel both
Now you want to cancel one
both to cancel
the 2 okay What is your full name?
Albert Sanders
I need to confirm your purchase Give me your username, email and order id
asanders358, asanders358@email.com, order id: 3406461694
Purchase validated Which refund option do you want? Gift card, Add value, paper check or credit card
I think I want to keep one item after all. I'd like to keep I want to keep: Product: Boots  Brand: Michael_Kors  Amount: $84 So can I get credit for the Jacket? And I want a credit for part of the shipping cost too
What do you want now? You want to cancel one order?
credit only the Jacket
Give me your account id and order id
Account ID: W6OHKVM1VW Order ID: 3406461694
What is the shipping status?
Shipping Status: Out for Delivery I guess I'll wait for the package to get here then send the jacket back Can I get shipping details to return the jacket?
What is your membership level?
Guest
As a guest you must wait for the items to arrive then call customer support to start the return process. This is the only option