Hello, how can I help you today?
I need to return something, can you help me? It looked so much better in the picture
Sure! What would you like to return?
It's a Guess jacket
Is there something wrong with it?
well it just doesn't fit right
Okay. What is your full name?
I look like the abominal snowman only in gray
We can't have that!
David Williams abominable you know what i mean
I definitely understand. Would you say the problem is more with the size or the color of it?
the size the style what's right with it?
Okay. May I have your username, email address, and order ID to validate the purchase? Sounds like it was a real miss!
you can say that again! dwilliams252 dwilliams252@email.com  6435299837
Great! Now, what is your membership level?
Silver
When did you buy the jacket?
um, on the 25th
That's well within range of being able to return an item. Can I get your full address?
great. 6711 Circle Drive  Jacksonville, NY 52883
Would you like the return processed by mail, in a store, or at a drop off center?
well I am not going out much these days. so by mail thanks
Okay. Everything has been updated in the system, so now all you have to do is mail the jacket in. Is there anything else I can help you with?
oh, i forgot to say, that the jacket has a stain on it
I'll make sure the return processing center knows to look for that. Anything else?
that is all, thanks for your help
You're welcome! Have a great day.