Hi! How can I help you today?
I just want to make sure the premium subscription is still on my account.  i am not seeing the information when I log in
Sure, I can look into that for you. Can I have your full name, account ID, and order ID, please?
David Williams Account id: 172564525 Order IS: 92546254
It looks like your subscription status is inactive. It would be $49 to reactivate it. Would you like to go ahead and pay that today?
Yes please
Okay, no problem. I can use the credit card on the account. Is that good?
That will work
Okay, your credit card has been charged and your subscription is now active! Is there anything else I can help you with today?
No that is all.  Thank you!
You're very welcome! have a great day.