Hi, there.  How may I help you?
I would like to add a pair of boots to my order please
Okay, I can assist you with that.  May I have your name please?
Alessandro Phoenix
May I have your Account ID & Order ID?
Account ID: GQORAFDS83 Order ID: 2984247396
May I have the shipping status?
Delivered
Since it's been delivered, it is too late to add to the order.  May I have your membership level?
Silver
What is the item you'd like to add?
The Guess boots
Okay, I've made the purchase for you and it should be delivered within a few days.
Thank you
You're welcome. Is there anything else you need?
No that is all
Have a great day!