Hello, how can i help you?
I was charged for a jacket I didn't order.  The order ID is 6816176176
Okay, could i have your full name or account ID
Sanya Afzal, my username is sanyaafzal095
Okay, could i get your membership level please.
Gold
Okay since you are a gold member i can go ahead and remove that extra charge. how much were you charged for?
Thank you.  I was charged $79.
Okay one moment

Okay i refunded you, is there anything else i can help you with today.?
That's all, thanks.
Okay, have a nice day