Hello. How may I help you today?
Hello, I was looking at my bill today and realized I got charged twice for my subscription fee.
I see. may I have your name please? Lets see if we can get this sorted.
Chloe Zhang
Thank you. Can I have your account ID and order ID please?
PWYCGYBRFE, 5523923775
Do you know your membership level?
Gold
One moment please
Of course.
How much were you overcharged?
I think it was around $55.
Let me get that refunded for you.
That would be great!
Ok I have processed that refund. Sorry about that.
Thank you so much.
Anything else I can help you with?