Hello, how can I help you today?
Hi, I am trying to access my account but I forgot my password.
Okay, no worries. I can help you with that Can I have your full name?
Crystal Minh
And your username?
crysminh
I can't get your old password for you, but I can generate a new one so you can get back into your account and manually reset it to be whatever you want!
That would be great thanks
To do that I'm going to need your PIN number
627312
Your new password is ej0ubfu4q5 Is that all I can do for you today?
yes, thank you so much.  have a nice day
You too!