Welcome to AcmeBrands. How may I help?
Hi. I'm trying to view my history online, but it wants to use my phone to authenticate and I've lost my phone. Help!
OK. Let me look into that for you.
Thank you.
Your password is not working, is that correct?
It's insisting I use the two-factor authentication, but I can't because I've lost my phone.
Oh. Okay.We need to reset the 2 factor authentication. Can I have your full name and user ID accountid, sorry
Sanya Afzal I don't have my account ID.
OK. I have pulled up your account Sanya. I need your email address
I can't access my email either - same problem there.
OK. I will generate a new one. I need the PIn number
(325) 800-1929
OK. I made a note.
Good
I will get you that reset code. Bear with me.
No hurry.
I will send you our best practices info so you can be safe on the internet
I appreciate that, but how do I log in to see my shopping history.
OK. I typed in the link. I was able to disable two factor authentication so the phone is not needed
Perfect! I appreciate your help.
No problem. Anything else I can help with?