Thanks for contacting Acme.  How may I help?
HI! I can not access my account because I lost my phone and can not use the two factor thingy
Oh, I'm sorry to hear about that, but I can definitely help you with that I'll be able to send a link via email that will get you into your account, and from there you can turn the two-factor setting off, or add a new phone, however you would wish
ok
May I just gather some information from you first, to verify your account details?
ok what do you need jb663087@email.com that is my email to send the link my name is Joseph Banter
I will need your full name, and for security purposes, either your PIN number or the answer you gave to a security question
sorry I do not know my pin number
Did you give an answer to a question when you first signed up, it most likely asked your mother's maiden name
no I am sorry I do not
I see Are you having any other trouble accessing your account even before you need your phone?  Were you missing a username, or something like that?
No my username is jb663087
I see, well maybe I'll just try the system and see if your security question is already recorded May I ask your mother's maiden name?
its banter
Okay, that seems to have worked I will send a one-time passcode to your email address now.  That will allow you to access your accoutn
thank you
You're welcome.  May I help with anything else while we're here?
no thank you
Excellent.  Good luck with finding that phone, Mr. Banter