Hello, how may I help you today?
Hi I need to fix the name on my account because it isn't spelled right.
Sure, no problem. Can I please have your full name or account ID?
Norman Bouchard
Thank you And is this the current name on your account?
currently it is Norman Bouchard but it should be Norman Bouchardi
Thank you

Before I can change your name, I am required to verify your identity. Can you please tell me your zip code, phone number, and PIN number?
59478, (893) 510-7037, 856531
I've successfully updated your name to Norman Bouchardi. Is there anything else I can help you with today?
no thank you very much
Thank you. Have a great day!