Hi, there.  How may I help you?
Hi I have a question
Sure.
My wife signed up for the premium subscription but I'm not sure what that exactly does. Can you explain what benefits I get? And how does a subscription get cancelled?
I sure can.

Do you know your membership level or do you just want to know about the levels in general?
I'm at guest level
We offer 3 different membership levels:  Bronze, Silver, and Gold.

All members are invited to the annual holiday extravaganza with open bar and free drinks.
that sounds cool!
You also have free flights from anywhere in the US. Bronze members save on shipping fees and promo codes. Silver members also have the ability to have agents make purchases on their behalf and can cancel an order at any time. Gold members receive all of the aforementioned benefits and receive unlimited refunds.
oh wow ok and what about the premium subscription?
Gold members also receive the benefit of the doubt in all transactions. So our subscriptions are different from member levels. Do you know if your subscription is active right now?
I don't know. Can you check?
Yes I can.

Your subscription is active.
ok great if I wanted to cancel it how easy is it to do?
Actually, the system just sent me an update.

Your amount of $49 is due 3 days from now.
ok if I don't pay for it, it will just lapse right? I'm not sure if I can pay for it. I've been furloughed.
Correct.  I absolutely understand.
ok I'll try to see if I can pay for it but it's good to know maybe the stimulus check will come in in the next couple off days anyway thanks for your help
I hope they do come.  It's taking too long! You are welcome.  May I help you with anything else?
that's it
Have a wonderful day.