Hello, thank you for reaching out to us today. How can I help you?
I need to cancel an order.
I'm sorry to hear that oyu need to cancel an order but I'll do my best to help. Can I have your first and last name please?
Joyce Wu
Thank you so much Joyce. Can I also have your account ID and order ID?
account TG3JKT8H3Y the order is 3421076074
Alright thank you. What is the shipping status of the order?
In Transit I didn't realize that I ordered the wrong size. Sorry!
Not a problem. Can I have your membership level as well?
gold
Alright thank you. As a gold member I can offer the refund immediately. Otherwise we would need to wait until the item arrived and request a return
Thanks. I appreciate that. So, you will process the refund?
Do you have the price of the item available? Yes, I'll be doing that next.
The first item is $99, Calvin Klein boots And also the Guess Boots for $54
Alright you're all set. Was there anything else I could help you with today?
I am very grateful. No, that is all for today, thanks!
Be sure to call us back when the item Arrives so we can get a shipping label set up for you.
Wil do!
I hope you have a great day and thank you for shopping with us!