Hello, how can I help you?
Hi. Can you help me with an order I placed?
Sure, can I please have your name, account number and order ID?
My name is David Williams. I actually just wanted to get info on the status of my account.
Okay, Mr. Williams. Can I please have your account number?
I don't have that handy at the moment. Can you just tell me what my shipping options are as a Gold member? Did you find any info for me?
One moment, please I locating the information now.
Great. Thanks.
I do see you get unlimited refunds at the gold level.
Can you tell me if I get free shipping on international orders?
You qualify for discounted shipping.
Ok, so t's discountd on international orders but not free? Thanks for the help. Bye.
Sorry, I'm still researching the policy for you.