Thank you for contacting Acme.  How may I help you today?
hi i changed my mind about my order and want to add something to it
Certainly, I can help you with that May I ask your full name to begin with and to access your order details, I'll also need your account ID and the order ID
albert sanders acct LNIJNZHYJW order 1466900651
Okay, and do you know the status of your order?  ("Order Received", "In Transit", etc.)
it says in transit
Ok, in that case, may I ask your membership level with us?
gold
Excellent I'm sorry to say that your original order has already left our warehouse, but since you are a valued member, I can place a new order for you with no additional shipping charges
ok sure! I want to buy some jeans
Perfect, which jeans would you like to buy?
the michael kors jeans for $54
Great, I'll put that order in, and it will be sent to you ASAP Is there anything else I can help you with?
no that's all thanks!
You're welcome.  Have a great day