Thank you for contacting AcmeBrand today. How may I help you?
Hello, it appears that a promo code I received is invalid when I try to enter it.
I'm sorry to hear the promo code isn't working. I'll do my best to help with the issue. Could you provide me with your full name so I can pull up your account details?
Sure. My name is Norman Bouchard.
Thank you Norman. Please note that most promotional codes are valid for 7 days. There are some special cases where that time can be shorter or longer however. Could you tell me when you received the code?
I got the code 8 days ago.
It is likely that it's expired but I'll check our system just to be sure.
Thanks. Is there any way you can still accept it, since I am only a day late?
It looks like it was expired but I might still be able to help depending on your membership status. What is your membership level?
I am Gold
Great, and thank you for being a Gold member! we greatly appreciate your business. I'm goign to go ahead and reissue the code for you.
Thank you, I appreciate that.
Alright, your nee code is: 4PUHU Was there anything else I could help you with today?
No, thats it. Thanks again,
Thank you for shopping with us. Have a great day!