Hello! How may I assist you?
Yes i would like to remove the second item from my order please
I'll be glad to assist you. May I get your first name, please?
yes its  Alessandro
Thank you, Alessandro. May I confirm that you mistakenly ordered two items, and you intended to purchase only one?
i ordered to items and wanted both at the time but then my spouse said they did like the item i picked for them. So i would like to cancel that one
Understood! Would you please provide your Full Name or Account ID?
yes  Alessandro Phoenix and my account id is 5HOQRVOC2N
And your Order ID, please?
Its 2045174201
Perfect, thank you Alessandro. Would you check to see the shipping status for your order?
Its saying in transit
Thank you. May I ask what your Membership Level is?
Gold
Wonderful! I'm able to offer you an immediate refund. After the item arrives, you may then contact customer support and receive a shipping label for the return.
okay thank you
What is the cost of the item that you would like the refund on?
$89
I have just processed your refund for $89. Is there anything more I may assist you with today, Alessandro?
No that will be all, thanks
Thank you, and have a wonderful day!