Hi, how can I help you today?
I have a promo code, but it doesn't seem to be working.
What's your full name please?
Joyce Wu
Joyce, on what date was the promo code issued? It should say in small print on there.
April 5th
Hmm, it should be working and I'm not sure why it's not. Anyway, I have generated a new one just for you. It is TLCU6 It's for 20% off.
Great.  Thank you so much.
Can I help you with anything else today?
Nope.  That's it.  Have a good day.
Awesome. Have a good one!