Hello. How can I help you today?
Hi. I was trying to check the status of my order online but I can't login.
I see. Did you forget the username or password? May I have your name please?
Well it's doing this factor authentication thing but I no longer have the phone I used to my name is Crystal Minh.
Oh I see now. Crystal, can you send me your email address?
yup it's cminh@email.com
We can get this fixed. I can email you a link so you can reset.
great!
You should receive a reset code by email.
ok thanks
Im also sending you a link for better online security practices.

Is there anything else i can help you with? hello?
nope that is! that is it
Great. Have a nice day.