Hi, how can I help you today?
I hate to bother you.
No bother at all.
I can't access my order because I can't find my phone and I can't ge the 2fa code.
I'll be happy to help out with that.
that's a relief, thanks.
Can I get your name or account ID?
Sanya Afzal
And I'll just need your email address so that I can send you a rest code.
I don't have my email adress, sorry.
That's okay, do you have a PIN number?
I sure do: 649725
Thanks for that info.
No problem at all.
Okay, I'm going to send the reset code to the address we have on file.
Awesome, hopefully I find my phone later.
For safety it's good to follow best security practices, I'm sending along a link with information about this topic as well.
Yeah, I should probably read that.
Okay, I've sent a reset code to your email, can I help out with anything else today?
That's all, thanks!
Have a great day.