Thanks for choosing AcmeBrands! What can I do for you today?
Is there anyway to stop a shipment?  I just realized I ordered the incorrect item.  Thanks.
Let me see what I can do. What is your full name, please?
Sanya Afzal
Thank you, Sanya. While I pull up your account, can you please tell me your order ID and account ID?
Order ID: 6268869747 Account ID: VBDZWB3G82
Got it, thank you! What is the shipping status of your order?
Shoot, in transit.
Well, let's see if we can still help you. What is your membership level?
silver
Well, I have good news for you, Sanya! We trust our members, and since you are a silver member, I can process your refund now. You will still have to return the item after it arrives, but we can do the refund now.
Thank you!  Much appreciated.
What is the cost of the item?
$59
Done! You should see the credit back to your account shortly. After the item arrives, please get back in touch, and we'll set up an easy return for you. For now, though, can I help you with anything else?
That is great, thanks, all good
You're welcome, have a nice day!