Hi! Thanks for contacting Acme support. How can I help you today?
Hi, I want to add an item to my order, I forgot to add it to my cart earlier. My order was recieved though...what should I do?
Okay, I can help with that. May I have your full name?
Alessandro Phoenix
I need to look up your order. I'll need you r Account ID and your Order ID.
Account ID: MB7IUMZJKW Order ID: 1487597424
And you said that you already received the item. What was the shipping status?
Order received Should I just place a separate order?
Let's see, what is your membership level?
bronze
I'm sorry, because you have already received the item, I can't add it to your order.
Soo... Just place another order, right?
Exactly.
Got it, thanks, and goodbye.
Is there anything else I can help you with today?
No, I'm good, I wanted to verify how to proceed. Goodbye.
Have a great day!