Hello! Thank you for contacting AcmeBrands. How can I help you today?
Hi, I need to add something to my order. Well, I guess actually I need help ordering something
Okay, so you haven't yet placed an order?
Well, You see I placed an order, but forgot to add my grandson's jeans to the cart.
I'd be happy to help with that. Can you give me your full name and order ID?
Yes, thank you. I am Alessandro Phoenix And my order ID is 5873489206
Thank you and to verify your order can you provide me with your account ID?
Yes, I have it written here. It's SYAQORHOXV Sorry to be such a bother I am terrible with technology
Thank you for the info. It's not problem, I'm here to help.
My grandson normally takes care of things like this, but since it is his birthday///
Is your order still in transit, out for delivery or delivered?
It has been delivered. But I need to get jeans too
Okay, I understand. And are you one of our Silver or Gold level members?
No, this is my first time shopping online, so I'm not a member of anything.
Since the existing order has already been delivered, I cannot add to that order. Unfortunately, since you are not a member, I cannot place an order directly and you would need to place a brand new order online through our website.
Ooohhh, I see. So I need a new order to get this item. OK, I will see if I can figure that out. Thank you for explaining!
You're welcome. Is there anything else I can help you with?
No thank you dear. Have a great day.
You too. Good-bye.