Hello. How may I help you today?
Hi, I have a charge on my bill for $69 but I have not bought or received anything from your company.
Lets take a look and see if we can figure that out. May I have your name please?
Alessandro Phoenix
Thank you. May I have your username, email, and order ID please?
aphoenix330@email.com user name is aphoenix330 order id is 6253926749
Alessandro. Im sorry that happened. It does appear to be a company error. Let me get that fixed for you.
I appreciate that.
Ok I have reversed that purchase and everything should be back to normal. Is there anything else I can help you with?
Thanks for your help.  That was all I needed.
Great have a nice day.