Good afternoon, how may I help you today?
Hi! I just looked at my account and just realized that I haven't received my refund
Oh, I'm so sorry about that. Let's take a look in to this. Just to clarify, you want to check on your refund status?
Yes. I should have received the money but I don't see it in my account.
Let me pull up your account. Can I get your full name or Account ID?
Chloe Zhang
Thanks Chloe. To pull up your order could I please get your username, email address and Order ID?
my username is chloe345 my email is chloe23@gmail.com my order id: 345690
Thanks Chloe. According to the system your refund is in progress. It should show up in a few days.
Oh ok. Just want to make sure Thank you then
Is there anything else I can help you with today?
That will be it Thanks
Thanks, you have a great day.