Thanks for contacting us! How can I help?
Yes i really upset at the moment
I'm sorry to hear! What seems to be the problem?
Because the charge on our billing statement has not been reversed even though i completed the return
Let me take a look for you. Can you please send me your full name so that I can pull up your account?
Joseph Banter
Thank you, Joseph. While I do that, please send me your username, email address, and order ID so that I can validate your purchase.
ok My Username: josephbanter467, my Email Address: josephbanter467@email.com and order id  Order ID: 6682719417
Thank you. And how long have you been waiting for the refund?
For about a month now. When they said it would take no longer than a week at the longest and a couple days at the least
Oh dear, I'm sorry to hear. I'll get that fixed for you immediately.

I have processed the refund, and you should now see it in your account. Can I help you with anything else today? I apologize for the previous error!
Thank you so much for your help and understanding that will be all, hope you have a great day
You too, thanks!