Hi, this is ACME. How may I help you?
I need to make sure the right items were deliverd Can you tell me if the items delivered are correct?
Sure. May I have your full name or Account ID?
Sure, my name is Sanya Afzal I got an email saying something about my items being wrong. Is this true?
All right. I was just looking at your account. I didn't see anything unusual. May I also get your email and Order ID to check the specific order?
Yes, safzal50@email.com 4185063077
And your Account ID.
636D0DW3GV
Yeah, your order looks fine. The email seems to be incorrect.
Can you check again? safzal50@email.com Oops Sorry, I got confused
I can check again if you would like. But your order does seem to be correct.
No, that's not necessary You answered my question
Is there anything else you need today?
No, that's everything
Have a nice day then.