Hello. How can I help you?
I need to check on my refund because I want to add a jacket to my existing refund.
You want to return a second item correct?
I just want to know the state of my refund.
I can help you with that. Can I have your name please?
Sanya Afzal
Thank you Sanya. I will need your user name,  e-mail and order id as well.
sa072042 sa072042@email.com Order ID: 7388136864 My existing refund is $100 if that helps and the other refund I want is $64
Thank you. your refund status is showing as in progress. So, you should see a refund in the next day or two.
great. And the total will be for $164?
Yes it will.
perfect!
Did you need help with anything else today?
that's all for today! bye
Great, have a good night.