Hi, how may I help you?
Hi! I am trying to use your promo code for my purchasse at checkout, and the code is NOT working. Please help
I am happy to help with this issue.
Do you have another code I could use> The one I have is not working. I am trying to complete my order.
I'm sure we can find a solution for you today.
great, I really appreciate it!
Of course. What does it say when you use the code? Is it Invalid?
I received the code 6 days ago, but I am just now using it. It says the code is invalid when I try to use it.
Ok, great. We can try to fix that here.
fantastic
Can I get your full name or your Account ID
my name is Crystal Minh
Thank you Ms. Minh. Typically, promo codes last 7 days so this one should be working.
my order ID is 4947248215
Ok, thank you. I'm going to check with our system about your promo code. Please give me one moment.
thank you. could yu reset it or give me a new code?
Yes, Our system says there has been a mistake with your code. So I will be able to create a new one for you here.
great
yes, that's great news and it will only take me a moment
ok what is it?
Ok, here is your new promo code: 0P1OJ
i will copy that down and try and use it right now. I will let you know if I have any more problems
Ok, great. Also, feel free to contact us in the future if you have any problems. Is there anything else I can help you with today?
that will be all. thank you for your help.
Your welcome. Have a great day and enjoy your shopping experience.