Hello, how can I help today?
Hi! I actually have a quick question
Sure thing.
I wanted to check the details of the cost of shipping? I feel like my shipping fee is really high
So you currently have an order and feel like the shipping cost is high?
Yes
Can i start with your full name?
Are there any deals or anything? Crystal Minh
Ill see what I can do. Just making sure you already placed the order or it has not been placed?
Yes, I already placed the order I see the status as "order received."
Alright, were you possibly looking to downgrade the shipping?
Whatever would make it less expensive Would I receive the item later?
In that case if you did yes
How much later?
a few days usually Would you prefer to delay it then or were you more looking for something else?
I guess that would be fine then. I actually really need the item soon. But I can figure something out.
Can I then have the account id and order id?
Account ID is UPYD6FJWSA Order ID is 0822783454
I was able to pull that up, can you tell me your member level?
Bronze
As it has not shipped yet I am able to credit the amount back for the fee.
Oh that would be great!
Alright, that will be taken care of from my end.
Okay
I also changed the shipping as mentioned earlier, now that it is all done can I help with anything else?
No, that would be all. THank you for your help
Have a great day