Hello, how can i help you
Hi I have a question about an order I made
Okay, could i have your full name or your account ID?
There seems to be an extra fee added to my order and I have no idea what it's for it's Sanya Afzal Account id is HJWTPCYRP1
Okay, and could i get the order ID as well please
2565309945
Okay let me check on that fee for you one moment please

Okay it looks like that fee was a mistake on our end so i will go ahead and remove that.
ok good appreciate that
No problem, is there anything else i can help you with?
that was it
Okay, have a nice day.