Hello, thank you for contacting us today. How may I help you?
I have a question about my account
Sure thing, what is your question?
I signed up for the premium subscription but I was just checking my account and I don't see the credits from my last purchase so I wanted to see what's going on
I'm sorry to hear that. Let's try checking your acocunt to see if anything is wrong. Can I please have your Full name or Account ID in order to pull up your account?
David Williams
Thank you David. I was able to pull up your account. And the problem was that it appears you have a missing credit from a previous purchase correct?
yes
One moment while I check with the system to see what might have happened.
With what I bought in my last order I should have credits about $40 ok
Thank you for that information.

It looks like there was an error on our part and the credit wasn't processed properly. Let's go ahead and get a code for $40 so we can get that on your account ASAP,
ok great
Alright, the promo code for you to use is: AR1N8
ok got it
I'm glad we were able to resolve the issue for you. Was there anything else I could do for you today?
that's it thanks so much
Thank you for shopping with AcmeBrand. Have a wonderful day!