how may i help you
hey so got my boots in the mail but they're not the color I ordered
i see, so you wish to prcoess a return for the wrong color boots?
that would be ideal yes
i can definitely help with that first i need your full name to pull up your account
ok David Williams
i will also need your username, email, and order id to pull up the order
the order that just came in wrong color is 8352405980 davidw04 davidw04@email.com
and what is your membership level david?
looks like I'm a guest hope thats not a problem
and how long ago was the date of purchase?
it's been 3 days
ok, then we can process the return for you
ok great
since you will be printing a label for the shipping return, i will need your full mailing address
just want them to be the yellow ones instead as I think I specified 0632 Lincoln Ave Baltimore, TX 54303
and would you like to return by mail, by store, or drop off?
There's a drop off near me I'll do that
alright, drop off those boots at that center and youll be set is there anything else i can help with
that's everything thank you
have a good one