Hello and welcome to AcmeCorp, how can I help you today?
can not access my account since the phone i used for the two factor authentication got lost.
Sure, I'll be able to help you reset your two factor authentication for you.  First can I have the full name on your account?
Joseph Banter
Hi Joseph.  I'm going to need the email on file so you can get your code for the two factor authentication.
josephbanter716@email.com
Thanks so much.  I'm also going to send you a link to read about the best security practices for your account.
ok thanks
You're welcome.  The email has been sent and you should be able to reset your two factor authentication now.  Is there anything else I can help you with today?
that is all
Wonderful, hope you have a nice day!