how may i help you
hello i do need some help i have signed up for a premium subscription however i would like to dispute the last bill because i have been charged twice for the subscription
i see so you are having an issue with your subscription bill double charging i can assist with that
yes that is my issue
i need your full name to pull up your account
my name is Rodriguez Domingo
I also need your account id and order id
Account ID: VHALG1WBE9 Order ID: 9200897830
thanks, and whatis your membership level
Silver
and what is the $ amount of the bill you are disputing?
let me see $89 i have got charged twice
are you certain it is not just showing you the amount owed, and the amount paid? the bill isn't very clear i must admit however, at this time i am only able to refund you up to $10 difference
are you seeing that my subscription has been charged twice
i don't have access to that information
all right i will accept the refund
is there anything else i can do i have refunded your amount of 10$
nothing else thank you
have a good one