Hi, Is there anything I can help you with today?
Hello, I recently placed an order and want to check the status, but I lost my phone that I use for the two factor authentication to get into my account.
I can help you with that. First lets get some verifying information. What is your name and account ID please.
This is Albert Sanders, and my account user name is asanders834.
Thanks Albert. Give me a minute while I get you pulled up.
Sure
Ok now that I have you in the system we need to reset your two-factor id. Can I have your email address? You will receive an email from us on how to do that.
Yes, it is asanders834@email.com
Thanks Albert. I will send that out now.
Ok I will pull up my email and see if I get it.
I am also sending you a link about proper security protocol just for your records.
Ok, I got the email and was able to reset the authentication to my new phone.
Thats great to hear. You should be able to log in now and check on your order status. Is there anything else I can help you with?
Ok, I will try to log in now. That was all I needed, thanks for your help.
You are welcome. Reach back out if you are still having trouble.