I want to upgrade my shipping.
Hi, how may I assist you today?
overnight shipping. please fix this order issue.
What's your full name?
Rodriguez Domingo
Also, do you want to upgrade to overnight shipping, or you already have it and want to downgrade to regular?
I just said upgrade.
Oops, sorry, miss that.

What is your account ID?
TXEWP34AXV
What is your order ID?
5272831842
What is the shipping status?
Order Received
What's your membership level?
Gold
Since it hasn't left the facility, it is still possible to do the upgrade.
Thank you.
Additionally, because you're a Gold member, then the fee to upgrade it waived. Woo woo!
ok
*Happy dance*
Yeah, it is great perk. That's why I signed up for Gold. I trust this company.
Well, we are so happy to have you as a valued member of our community.
thank you.
Can I help you with anything else?
no
Okay, have a good day then.
bye
It was a pleasure to speak with you.