Hello, thank you for contacting AcmeCorp, how may I help you today? How may I help you today?
I want to know the state of my refund because I want to add the item to my existing refund
I would happy to help. Just to clarify you want to add an item to another refund correct? May I have your full name or account id please?
Yes Name: Joyce Wu
Thank you may I please have your username, email address, and Order ID?
Username: jw720811, Email Address: jw720811@email.com, Order ID: 2316736529
Thank you. What item would you like to add?
Product: Jacket  Brand: Calvin_Klein  Amount: $74
What was the total of your existing refund?
100
So your total refund will be 174. Is there anything else I may help you with today?
No
Thank you for contacting AcmeCorp, please be safe and stay well.