Hi
Hi, thanks for contacting Acme.  How may I help?
I heard from my spouse I may have missing credits worth of $40 for my premium subscription shopping service it was from a promotional package I bought
Okay, I can help with this.  I'm sure we can get it squared away May I just gather some information from you first, so that I can check on the account details May I ask for either your full name or your account ID? either one would work
Alessandro Phoenix
Thanks Mr. Phoenix and, sorry about that, you can just ignore that little pop-up about a blank refund.  I simply hit the wrong button on my terminal

As for the missing credits, our system is showing that $40 was indeed credited to your account, and it is still available for use that means that we must be having issues with our customer interface
I am glad I have the credit, as to how do we fix this issues so I can use my credit
If you are able to log out and then log right back in, your account display will reset, and you should be able to see your credit balance
all right, thanks
You're welcome Is there anything else I can help you with while we're connected?
no, that is all for now
Okay, have a great day Mr. Phoenix