Hello! How can I help you?
Hi I placed an order, but I would like to cancel it.
Sure, I'd be happy to help with that. May I have your name please?
Rodriguez Domingo
Did you accidentally order two of the same item?
No, I just changed my mind and don't want it anymore.
ok, can I have your account ID and order ID please?
Account ID: UTWGG6ZQAL Order ID: 0825946000
Thank you - and what is the shipping status?

Sir, the shipping status please?
I haven't received it yet, but my account doesn't show a shipping status.
Does it show "order received"?
Yes
Ok, great, I'll go ahead and issue a refund and cancel that order for you. Is there anything else I can do for you today?
My refund will be for the full amount of $69?
Yes, the full purchase amount, a full 69
Ok, thanks.  That's all.
have a great day! and you're welcome!