Hi, how may I help you today?
Yes, one second please my issue is a bit long
No problem.
ok, I'd like to check the status of my account because... I got an email saying my subscription was removed, but I still want my subscription
May I have your full name or Account ID?
Rodriguez Domingo
Okay, I've pulled up your account.  May I also have your Account ID and Order ID?
I actually don't have that information on me today. I only have my address and member level
Okay, may I have your full address and phone number please?
Address: 3286 Lexington Ave  Monterey, CA 59557 Surprisingly, I don't have my phone number on me today. I have a very poor memory
That's okay!  No worries.
Ok, great
Okay, your account is active.  Your payment of $55 is due three days from today.
ok, so my subscription wasn't removed like it said in the email?
No, it's still listed as active in our system.
ok great I was worried that an important Service was removed from my plan.
Let me double check for you.
ok thank you!
It seems that the email you received was SPAM and not from us.
oh, that makes sense! So everything is ok on your side
Yes, you did the right thing in reaching out to us.
Thank you. Do I need to do anything else?
No, that's it!  Just make sure to pay your bill in 3 days.
Ok, I will do that for sure. Thank you for your time
You're welcome!  Have a great day.