Hello! How may I help you today?
Hi there! I need to check my account to get more information on an order I placed.
Okay!  Can I have your name or account number please?
Joseph Banter
Okay, I am in your account. What question do you have about your order?
I lost my phone when I went on vacation and that is what I use for my two-factor authentication Well I want to see when it is coming, I don't like surprises.
Okay. I understand.
I need to get into myself, I have no way to do that now.
May I have your account id and order ID to look up your order/
I don't have any of that. Like I said I can't get into my account at all.
Okay, I can help you reset your two-factor authentication. Is that what you want to do?
Well I lost my phone that I use for that, so how can I get into it without my phone?
Yes, we can use your email. May I have your email that is on the account?
Okay, lets do it. josephbanter558@email.com
Thank you. This is the safest way to protect your information!  We have generated a link to help you reset your two-factor authentication.

A link has been sent. Is there anything else I can help with?
No, I will try and get into my account now.
Okay. If you have issues please contact us again! Have a great day!