Hello, thank you for contacting us today, how may I help you?
I recently ordered a pair of jeans and the shipping cost was much higher than I thought it was going to be.
I'm sorry to hear that, would you like to cancel the order?
Yes, please
Sure thing, let me help you with that. First can I have your full name to pull up your account?
My name is Chloe Zhang
Thank you Chloe, next I'll need your Username, Email Address and the Order ID so I can validate the purchase please.
username is chloez73, email is chloez7\3@email.com, and the order ID is 5109900391
Thanks so much, everything checks out there. Lastly Ill need to know the current shipping status.
They have been delivered
Thank you, unfortunatly I cant outright cancel the item but as a valued customer I'll go ahead and refund your shipping cost.
Oh, okay
A refund has been processed on the card on the account. If you would like you can return the item at a later day. Was there anything else I could help you with?
No, thank you
Have a great day and thanks for shopping with us!