Thank you for shopping with AcmeBrands! How may I help you?
I can't access my account because i lost the phone i use for two factor authentication.
No problem, let's take care of that. May I have your full name?
Sanya Afzal
Thank you. May I have your email address? I'll be sending you a reset code.
safzal98@email.com
You will receive your reset code shortly. I'm also sending you a link about security best practices so you can make sure you are being safe.

Is there anything else I can help you with?
ok, thank you! that will be all
Okay. Have a nice day!