Hello, thank you for contacting AcmeCorp how may I help you?
Hi I was charged for items but I never placed an order
Oh no, let me take a look into this. I do apologize. May I have your full name or account id?
Crystal Minh
Thank you Crystal, to verify may I have your username, email address, and order ID?
Email Address: cminh314@email.com  Username: cminh314 Order ID: 2165888273
Thank you, let me check our system please.

May I have your membership level?
Gold
I sincerely apologize this was a company error, I am processing the credit back to you now.

Is there anything else I may help you with today?
That’s all. Thanks
Thank you for contacting AcmeCorp, please be safe and stay well.