AcmeBrands, how may I help you?
Hello, I'm checking in on my order as the shipping status says I got it, and I haven't received it yet.
Let me find out for you. Could I have your full name or account id?
David Williams INYRNT6CK8 is my ID
Could I have your username, email address and order id to validate your purchase?
davidw22@email.com Username: davidw22 Order ID: 3432812454
Thank you How many days have you been waiting for your product to arrive?
Its been 5 days now
Sometimes packages are mistakenly marked as delivered but are still on their way. If it hasn't arrived in 2 days please let us know
Do you think you can resend the order now?
It hasn't been long enough If it hasn't arrived in two days, then contact  us so that we can resend
Oh ok, I can wait 2 more days.  Thought I would check
Can I help you with anything else?
That sounds good.  That's all for today, thank you!
Have a good day.