Hello! How can I help you?
Hello. I have a big issue with my order. I returned these jeans a few days ago because they were the wrong size. But I still see the charge for the jeans on my bill. Can you fix this?
I will look into this right away. What is your full name, please?
Albert Sanders
Thank you, Albert, one moment, please.
Call me Bert, please
Okay, Bert, to validate your purchase, can you please send me your username, email address, and order ID?
asanders997 asanders997@email.com 7305538209
Got it, thank you! When did you return the item?
Hmmm Let me think I think that I put it in the mail about a week ago
Okay. Has it been a full week, or not yet?
I believe that I got an email saying you guys received it Yeah 7 days
What is your membership level?
Guest
Thank you. At this time, I can't do anything since it hasn't passed the 7-day threshold. However, if you do not see a credit by tomorrow, please contact us once again, and we will credit your account immediately. I apologize for the wait! For now, though, can I help you with anything else?
Okay. I will wait and if the credit doesn't show up I will contact you again
Sounds good!
Thanks for your help That's all I need right now
You're welcome, have a great day!