Hi! How may I help?
Hi, I placed an order, but the shipping cost seems way too high I'm thinking this might have been an error
I see, let's help with that. May I have your full name, username, email and order ID to verify?
Alessandro Phoenix alessandrophoenix741 alessandrophoenix741@email.com 5677922339
What is your shipping status?
In Transit
I see, would you like to cancel the order?
I would really just like to have the cost of shipping waived since I've been a customer there for so long
I see, what is your membership level by chance?
Bronze
I see, what is the overcharge on the shipping?
it looks like I've been charged $10 for shipping
There you are, a refund for the overcharge. Anything else you need help with today?
No, that's perfect.  Thank you
Have a good day!