Hi! Thanks for contacting Acme support. How can I help you today?
I requested a refund recently, and I want to check the status of it.
We can do that. Can I get your full name please?
Norman Bouchard
One moment Mr. Bouchard.

I just need a little more info. Can I get your username, email address and order ID?
Username: normanbouchard232 Email Address: normanbouchard232@email.com Order ID: 5011145875
Great, thanks. I see in our system that the refund is currently in progress and that you initiated the refund during over the phone.
Yes, that's true. Can you tell me the payment method of the refund?
Yes, it's going to be credited to your account by phone, is that Okay for you?
Yes, that is fine. Thank you.
No problem at all. Is there anything else that I can help you with today?
Nothing else. Thanks.
Have a great day and thanks for shopping with Acme!