Hello, how may I help you?
Hi....I want to check my account for an online order but I lost my phone on which I had everything. Can you help me?
Okay. Do you need to reset your two factor authentication?
Yes please
Oka, I will need your full name and your email address.
It is Rodriguez Domingo Sadly, I don't have an email address...would my phone number and address do?
If you don't have your email address, do you have a PIN number or a security answer?
My security answer is Livingston
Great, I'm sending the reset code to the email address you have on file as well as a link with security practices you should follow.

The email address linked to your account is rdomingo85@gmail.com
That is so nice of you...i forgot about that email address I will have to reset it too
No problem. Is there anything else you need today?
nothing else...thank you and have a good day!
Thank you, hope you have a nice day too!