Hello. How may I be of assistance for you?
Hi, I want to check the status of my account. I think I am missing some credits.
Sure. May I have your name please?
My name is Sanya Afzal
And what were the credits from?
From the promotional package from a few weeks ago. I never got my credit.
Oh Im sorry to hear that. Let me take a further look.

Sanya. I am seeing that the credit has been credited back to you. Sometimes the portal messes up. Can you log out then back in. You should see it.

Do you see it?
Okay i will try that. Thank you!
Anything else I can help you with?
I'm not sure. I will give it a few days to see if it is just taking a while. No I think that is all, thank you!
Great. Have a nice day.