Thank you for contacting Acme Brands! How can I assist you today?
Hi! My account was charged for a subscription and I didn't want to sign up for that.
I'm sorry about the billing error. Could I please have your name and account ID?
Sure!  Alessandro Phoenix and I actually can't seem to find my account ID Can you look it up by address or something else?
That's alright. Let me see if I can pull up your account.
Thank you!
Yes, I've found it. How did you learn about the billing error?
My husband actually told me that he saw it added to the account
Okay, give me a moment while I take a look at your account and find the reason.

Your husband must have misunderstood the statement. I show that you don't currently have a subscription with us. He may have see the verbage asking for you sign up and the price list.
Ah, I see! Very sorry about that!
It's no problem. It's better to check on these things. Is there anything else that I can help you with?
No, I believe that's it. Thank you again!
You're welcome. Enjoy the rest of your day!