AcmeBrands, how may I help you?
Hi, I would like to know if you could help me track my package because it still has not arrived.
Let me help you with that. Could I have your full name or account id?
Thanks My name is David Williams
When was the package supposed to arrive?
It was supposed to ship 9 days ago
Ok  Could I have your username, email address and order id to validate your purchase?
yes. my user name is dwilliams596, email is dwilliams596@email.com my order ID is 6715951310
Thank you Since it has been longer than a week, I will need to resend the package. I will need your address.
Oh. okay. my address is 7683 Lincoln Ave, La Fayette, TX 40706
And what did the shipment contained, the brand and type so that I can send the right items.
I had a pair of Calvin Klein boots and jeans, and a pair of Guess jeans
Thank you We will resend your order. I apologize for the delay. Can I help you with anything else?
Okay. When should I expect it to arrive?
In about a week.
I will keep an eye out for it. Thank you, that is all I need today
Have a good day.