Hi, this is Acme Support. How can I help you?
I am very frustrated.  It seems like items are always out of stock!!!! I like the Calvin_Klein boots for $64 but you don't have them in stock.
I'm so sorry. May I have your full name or account ID so I can make a report for our team?
My name is Albert Sanders.  I do not have my account ID.
Alright, I've sent them a notice about this problem. I'm sorry for the inconvenience it's caused you
Can you order me the Calvin Klein boots and send then ASAP.
I can back order it for you so you will get a pair when they are back in stock. Is it okay if I use the credit card on your account for that?
yes, that is fine I am just so sick of you not having items you are supposed to have. It is Bull Shit
Okay, you will get an email when they are in stock and your order is being processed.
Ok, I guess.  I am still very upset
Can I offer you a 10% off code for your next purchase?
Yes, thank you.  This is something.
KSNCG will get you a discount on your next order.
Ok, thanks
Was there anything else I could help you with?
no, thanks
Have a good day, I am sorry for our stocking issues