Hello, how can i help you.
Hi I expected my package to be delivered 5 days ago. I haven't received it yet
Do you think it is missing?
I'm afraid it is
I will be happy to help you with this. CAn i get a name please.
Joyce Wu
Okay I found your account. I need to validate your purchase. I need your username, email and order id
Username: jwu24471 Email Address: jwu24471@email.com Order ID: 4904871507
It seems it can take up to 7 days for the shippments to reach their destinations even if it gets marked as delivered mistakingly . If it is still not there in 2 more days please contact us again and we can send you a new one.
ok, so I should just wait a couple more days?  Or is there anyway it can just be resent?  I really need it
Just wait 2 more days then we will be able to resend it.
Ok, sounds good.  Thanks for your help
do you need anymore help
That's all I need right now
Have a great day.