Hello, how can I assist you>
I cannot access my account because i lost my phone for the two factor authentication
May I have you name or your account ID?
Rodriguez Domingo
What is an e-mail addressed I can send a verification code to?
Email Address: rd437789@email.com
address, sorry
its ok
And I need a PIN number or the answer to a security question.
I do have neither one of them
The security question is your mother's maiden name.
Yes, i dont have that with me right now can my user or phone number qualify? username
Ok, I can send a link with the authentication code and another with our recommended security practices.
ok
The information and forms should arrive shortly, is there anything else I can help you with?
That  is everything
Have a good day.