Good afternoon. What may I help you with today?
Hi I have a question about a promo code I'm trying to buy a jacket but it says my promo code is invalid. Can you check what's up?
Certainly. Can I have your name and the promo code please?
Alessandro Phoenix 9587
Thank you. Give me a minute to pull this up for you. When were you issued this code?
8 days ago
Typically our promo codes expire after 7 days. Can you tell me what your membership level is?
gold
Great. I can go ahead and issue you a new code.
ok great
Your new prome code is: L3IEY. This will give you 20% off.
cool thanks!
You are welcome. Can I help with anything else?
that's it
Ok, have a good day.