Hello, how may I help you today?
yes, I need some more time to get the needed money to purchase the coat
Are you asking about canceling your order?
no, I want the order, just more time to resolve my method of payment
Would you like to change your payment method?
yes, I would
Sure I can help you with that Can I please have your full name or account ID?
Crystal Minh   acct# SNTO0VB25J
what is your current payment method?
Checking account
do you mean debit card?
yes
ok

In order to change your payment method, I need to verify your identity Can you please provide me with your zip code, phone number, and PIN number?
zip code-6345 Ph # (422) 693-7591  PIN  4442
I apologize, but are you sure that you gave me the correct information? we can try with your username, password, and email address
username: crystalM password: ByHy64 M6    crstlaM@gmail.com
Thank you Your identity is verified. How would you like to change your payment method?
credit card
I've successfully changed the payment method on your account to credit card
thank you
Is there anything else I can help you with today?
no that is all
Thank you Have a great day!