Hi, how can I help you today?
I'm thinking of ordering from you, but before I do, I need to know your refund policy.
Ok, I can help with that
Thanks.
Your welcome. One moment please

Okay you just want to know our refund policy correct?
Yes.
Ok great. Refunds are available for items before they have been shipped. They can be issued with an Order ID, email, and username So it's best to get that information together before contacting us. We can help you recover a username if needed though Does this answer your question?
Mostly. That means I can't get a refund after something's been shipped?
After it's been shipped, we technically will just have you return the order instead of refunding it So you can still get your money back if you are unhappy
That makes sense. Guess that's all I needed. Thanks for your help.
Your welcome, glad I can help Have a great day!
You too.
Bey Oops, Bye