Hi, I was charged but didn't buy anything?
Hi, my name is Donny. I'm very sorry you experienced that. Let me take care of that for you.
The item I was charged for was a Guess shirt. $54 but I didn't get it. Username: sanyaa44, my Name is Sanya Afzal.
Alright. First I will look up your account. Thank you for that information. One moment please.
Sure, let me know if you need anything else.
Just need an order ID if you have it.
Order ID: 3706981952
Thank you. I will now go ahead and verify your identity.

And now to verify the purchase, can I have your username and email please?
Email Address: sanyaa44@email.com  Username: sanyaa44
Thank you, Sanya. One moment while I verify that.

It appears the mistake was on our end. Let me correct that for you now and issue a refund.
Good, thanks, goodbye.
I do apologize for the mistake. Is there anything else I can help you with today?
No, I'm good thank you.
You're welcome. Have a great day and stay safe out there :)