Hi
Hello, how are you today? What can I help you with?
I'm good I'd like to remove the second item from your order because I accidentally chose the wrong size I was only thinking of buying it and did not want to actually purchase it.
No problem, can I have your name, account ID, and order ID please?
Name: Crystal Minh Account ID: 5HLBHO2SJC Order ID: 1474450032
Thank you, do you know if the order has shipped yet?
Shipping Status: In Transit
Also, what is your membership level?
Member Level: Guest
Since the order is already in transit, it looks like you will have to wait until it arrives. Once you get it, then you can contact us to return the item for a refund. I apologize for the inconvenience. Can I help you with anything else today?
No but thank you
You're welcome. Have a great day!