Hi, how can I help you?
Hi, I just noticed you guys removed the subscription from my account even though I still wanted it.
Oh I'm sorry about that. Can I have your name and account ID?
My name is Joyce Wu and i'm sorry I don't have my account ID number.
No problem! How did you find out about this issue?
My husband told me about it.
Looking through everything here, I would say that you must have misheard him or he was wrong. Your subscription is still active.
Hmm, really? Wonder why he would make that up.
I can see it as active here, I apologize for any confusion.
Well then I guess that's all I need then. Thank you!
Is there anything else I can help you with?
Nope, I'm good i guess, thanks.
Have a wonderful day?