Hello, thanks for contacting Acme customer support. How can I help you today?
I am requesting a refund because I did not get the right item that I had ordered I changed my mind
I'm sorry to hear that. I'd can look into that for you. May I start by getting your full name?
my name is David Williams
Mr. Williams, I'll be happy to guide you through the refund process.
thank you
I'll need your Username, email address and Order ID to access that order. Do you have that information available?
Account ID: A6Q1WXTVT5  Username: dw009899 Username: dw009899
Do you have your email address, sir?
Email Address: dw009899@email.com
perfect
thanks
and do you have an Order ID?
Order ID: 2511117508
Great. Do you have a preferred refund method?
Paypal
I can't issue a refund in that manner, would you like me to add the amount back to your account instead?
yes please!
And what is the price on the item you would like refunded?
$94
I've added that $94 to your account for the refund. Is there anything else that I can help you with today?
nope! thanks
Thanks for shopping with Acme. Have a pleasant day!