Hi, how can I help you?
Hi.  My name is Chloe Xhang.  I would just like to know the total cost of my order.  My order ID is 5795332557 I received an email stating the total cost was different.
Okay, does the email state the shipping cost was different or the price of the items?
The price of the items. The email stated it was $5 more.
Okay, may I have your account ID as well?
HB61PZOJEX
It appears there was a mistake when the system calculated your total cost. You were charged $5 extra, is that correct?
yES
May I ask what your membership level is?
bronze
Unfortunately I am unable to remove the fee, it turns out that there was a price hike due to the recent COVID-19 pandemic
ok
I'm sorry, is there anything else I can do for you today?
That's it for today.
Okay, have a nice day.