Hello, how may I help you today?
Hi! I wanted to check the status of my order. You see there seems to be an extra fee added for no reason
I see, let's see what we can find out.
Thank you
May I have your full name and account ID?
Albert Sanders
Thank you, may I also have your account ID and Order ID please?
Account ID: VAK1VGXKT3 Order ID: 5448810595
Thank you, I will now enter this info into our system and see what it determines.  One moment.
Sure. Thanks
The system is indicating there is no error on it's part.  Do you happen to know your membership level?
Bronze
Unfortunately, there is nothing I can do on my end.  It seems you might have accidentally made a mistake when ordering.  I apologize. Most likely this was the result of a price surge which is completely out of my control obviously.
Hmmm Okay.
Is there anything else I can do for you today?
That is all. Thank you
Thank you and you have a wonderful rest of your day!