hello, how can i help you
Hello, my name is David Williams and I recently submitted an order that made it seem like it was a different cost than what I had originally thought.
did you get an extra fee
The email implied there would be an extra fee, yes
Okay I found your account but now i need to verify identity Can i get your account id and order id
DL7EDS4DHD 3917761601
Thank you. Now i need to ask the system if the fee was valid
ok
It says the fee was supposed to be there and it may have been an error on your end. Can i get your membership level
gold
Since you are gold. I will be albe to remove the fee How much were you overcharged by.
Great, thank you! $21 Can you also check the status of my shipment? Can you also check the status of my shipment?
What do you want to know about the shipment?
the status
You can find the status by logging into your account and looking at shipment. I cannot access that information for some reason.
okay thanks
do you need anything else
nope!
Have a great day