Hi! Thank you for contacting Acme today. How may I help you?
Hi, I bough a coat for a ski trip, but when it came it had a big black mark on it.
Oh no! I am so sorry that happen to you. Let's get it returned for you. Can I start with your full name?
Yes, it's Crystal Minh
Thank you! Cabn I have your Username, Email Address and Order ID to verify your account please
Sure, my username is crystalm056, and my email is crystalm056@email.com. Give me a sec to find the order ID in my email... OK, found it, it's 9088545508
Thank you for all that information.  I have verified your account. What is your membership level?
I don't have one, this was my first time ordering
Ok, what was your purchase date
I bought it on 2020-02-05
Thank you for all that information.  Unfortunately, the purchase is more was more than 30 days ago.  It is outside of our return window
But I just got it? Can I at least return it for store credit or something?
I am sorry, there is nothing more that I can do.  It was purchased almost two months ago.  We have a 30 day return policy.
Well, that kind of sucks to be honest, but I get it's not your fault.
I am so sorry again! Did you have any other questions today?
No thanks.
Have a great day