Hi, there!  How may I help you?
Hello there! I signed up for the membership program last year.. I can't remember when. Can you help me find out if I need to pay the annual fee now?
Absolutely. May I have your full name or Account ID?
Joyce Wu My ID is XYWLOVFOW7 My membership is gold and I am hoping to keep it
Great.  Let me check on that for you.
Thanks
Do you happen to have an Order ID?
Yes. 7128989632
Okay, you have been verified, so I'm going to take a look at your subscriptions status.

Your account indicates that your subscription is not active.
Oh, is the annual fee due now? Can I pay it along with any bills in my account?
It was due yesterday.  I can send you a link so that you can take a look and manage that for yourself in the future.
Ok. Great. Thanks. I'll take a look at it
Do you know your username?
joyce123
Let me put a note that you'd like to pay the bill.
yes please
Great.  Just use the link I sent you and use your Username and you should be good to go. Can I help you with anything else today?
That is all. have a great day. Thank you
You, too.