Good afternoon, what can I do for you today?
Hi there! I'm looking back at my order statement and I think I may have been overcharged for shipping. It's never been this high before on any of my other orders!
I'm sorry to hear that, I'd love to help. What's your full name?
Thank you so much for being here to help. My name is Crystal Minh.
Thanks so much Crystal. Can I have your username, email address, and the order ID as well?
Absolutely. My username is crystalm413, and my email address is crystalm413@email.com. The order ID is listed as 7648957570
Perfect, I have located your account with us. What is the delivery status of your order?
It's showing up as delivered, got it this morning
Got it. How much do you think you've been overcharged?
My last shipment was for the same number of items, but shipping was $8 less.
We can credit your account with $8.

Is there anything else you need today?
Thank you so much! That's all I need today :)
Have a great day.