Hello, how may I help you today?
Hi good morning. I just have a quick question.
Of course.
I signed up for the premium subscription service and actually have questions about the status about it. When is the annual fee due?
Sure what kind of questions did you have? I see, give me one moment.

Ah let me get some info from you.
Okay
May I have your full name, account ID and Order ID?
Joyce Wu Account ID is RVD6JOPOB1 and order ID is 0064593699
Thank you for that, let me check your subscription status.
Okay. If it's already due, I would like to pay it today.
So right now, it is not active, your due date is in 3 days for $49.
Okay, thank you! I'll pay in the next couple of days then.
Very good.  Yes you still have 3 days.  Is there anything else I can help you with today?
That would be all. Thank you for your help.
You have a wonderful rest of your day!