how can i help you
Hi! I wanted to check the status of my order. I see that there is some extra fee added for no reason.
So you want to know what the extra fees billed to you are?
Yes, it shouldn't be there
Can i get your name or account id, please?
Albert Sanders Account ID: DBKTCUBFHV
Thank you. Can i get your order id.
Order ID: 7584644885
Thank you your identity has been verified.  Now I need to check with the system to see if the fees are valid.
Thanks
The fee seems to be a mistake on our end. Would you like me to remove the fee?
Yes please Thank you
By how much were you overcharge?
9.99
I will remove it now.
Thanks
Okay the fee is gone, do you need any further help?
Thats all. Thank you
Okay, have a great day.