Hello, what can I help you with today?
Hello, I'd like to check out my order because the cost seems too high. Order ID: 3091846360 Hello?
Okay, let me look into that for you. Can I also have your name and account ID please?
Name: Joyce Wu Account ID: DLRDUENVYD
Great, thank you

May I ask why you feel the cost is higher than it should be?
The shipping price seemed to high considering the amount of shoes I ordered. I'd like to cancel and get a refund please
Ok, can I also have an email address please? And a username?
jw865400@email.com Username: jw865400
Thanks! Do you know if the  order has shipped yet?
I received the order already
Oh Ok! I can refund the shipping fee for you if you'd like then.
I'd like to just cancel the whole order please, I'll retrun if needed
Okay, I can start a return for you. Can I please have your address to make a shipping label?
2720 Brushwick Dr  Baltimore, NY 82187
Also, what membership level are you?
Silver
Thanks, when was the purchase date?

Also, would you like to return by mail or to the store or drop off site?
return by mail please
Ok, it should be all set for you to return! Is there anything else I can help you with?
That's all, thanks
You're welcome. Have a good day.