Hello. How may I be of assistance for you?
Yes i would like to remove the second item on my order
Sure I can take a look into this.  May I have your name please?
David Williams
Did you mean to order two and changed your mind?
my spouse decide they did not like it
Can I have your account ID and Order ID?
My account id is SNXQP4N9PE and my order id is  7560143238
What is the shipping status?
order received
Ok great. We can take of this in time.\ One moment please. How much is the item?
$84
Alright I have removed that from the order. Anything else I can help you with?
thanks, that will be all
Great. Have a nice day.