how can I help you?
I seem to have been charged more for shipping than I was initially told can this fee be waived?
Sorry to hear that. How much were you charged?
12$
What is it that your ordered? Can I have your name?
Chloe Zhang a michael kors jacket
Do you have your username, email and order number?
chloez36 chloez36@email.com 5823578662
What is the current shipping status?
out for delivery
Okay, the best I can do is offer a refund of $8, since it's already out for delivery.
well thats still pretty good, thanks
You're welcome. Will there be anything else. I've issued the refund.