Thank you for being an AcmeBrands shopper! How may I help you?
Hi i was hoping i could change my shipping speed on an order i just placed
Sure, let's see what we can do! What is the problem with the current shipment speed?
i need it to be updated to overnight
Okay. What is your full name?
Chloe Zhang
Thanks! In order to find the order, may I also have your account ID and order ID?
2337239009 87TXSBLJIC
Do you know the shipping status of your order?
Order Received
Great! That means we can speed it up. What is your membership level?
silver
It will cost $20 to upgrade to overnight shipping. Can we use your card on file for that?
yep
Perfect! The upgrade has been made. Is there anything else you need?
nope
Okay. Enjoy your new item!