Hello. I would like help with a refund, please
Hi. I can look into that for you.
Great!
May I start by getting your full name?
Sanya Afzal
Ms. Afzal, what is the issue with the refund?
So here's the thing I bought these jeans because I was going to go camping but I changed my mind about that
That happens.
Can you help me get a refund before they ship?
Let me check for you, just one moment.
Okay
Can I get the shipping status on that order?
Let me see... My account says "in transit"
got it. I need a few more details to pull up your order. Can I ask for your username, email address and Order ID?
safzal08 safzal08@email.com 8727224962
Okay, let me just remove that item from your order.
Oh good It's the $59 Guess jeans
Got it. The order is updated and those jeans have been removed from your order.
Great!
Is there anything else that I can help with today?
Will I also get my $59 refund?
Yes, that refund will show up in your account.
Great Thank you for doing this. I don't need anything else
Is there anything else that I can help with today?
That's it
Thanks for being an Acme customer, have a great day!