Hi! How can I help you today?
Hi, I was wondering if I'd be able to check on my shipping? It was way higher than normal and I'm not sure why.
Sure, I'd be happy to help. Can I have your full name, username, email address, and order ID, please?
Sure my name is Chloe Zhang Username: chloezhang589 chloezhang589@email.com and the order ID is 0650068769
And what is the shipping status on your order?
It says Out for delivery.
And what is your membership level, Chloe?
I'm a guest
Okay, since it is out for delivery, I can't change the shipping time or anything, but I can give you a partial credit towards the shipping cost.
Oh alright that would be fine then.
How much was the shipping cost?
is was $12
Okay, I have applied the credit to your account. Is there anything else I can help you with today?
Nope that it, you've been a great help
I'm so glad I could help! I hope you have a great day.