I think I paid too much for shipping. Can you check the status of my order?
I will just need to pull up your account first.

Could I please get your User name, email address and Order ID?
My username is rdomingo175 My email is rdomingo175@email.com My order ID is 4583445283
And could I please get your full name?
Rodriguez Domingo
Just a moment please

Has the item already shipped?
It says it is in transit. I want to just cancel the order and get a refund.
Okay, let me look in to that just a moment please. So since the item is in transit, we would have to wait till it is actually received by you to move forward with returning the order and issuing a refund. Once you get the item, you can contact us to get started with that process.
Okay. I will wait until it arrives and then contact you again. Thank you.
You are quite welcome. Is there anything else that I could assist you with today?
That's everything! Thank you again-
Have a great day!