Hi, thanks for contacting AcmeBrands. How can I help you?
I want to change my jacket it is small for me
Ok, so did you want to cancel an order? or change an item from your order?
No, I want to small one I want to change size
Ok, so you placed an order for a small jacket, but you would like to change that to a larger size. Gotcha.
yes
Can I get your full name or account ID please?
Albert Sanders Order ID is 7544795613
Thanks, one moment.

Can I get your account ID as well please?
asanders300 is my username
Did you want to return that jacket?
yes but can you send me larger size
You want to return the small jacket and order a larger size? Yes.
Yes
Can I get your E-mail address please?
asanders300@email.com
Thanks, one moment.

What is your membership level?
Gold
Ok, thanks. We can get that return started for you. I just need your address so we can send out a return label.
Address: 2917 1st Ave San Lima, CA 17162 ok
Thanks. And how would you like to return that to us? Options are by mail, drop off at a local store, or drop off at a local UPS/Fedex center.
a local store is good for me thank you
Ok, all set. Did you need help with anything else today?
No thank you very much. Have a nice day
You too! Bye now.