Hello, how may I help you?
I can't log into my account. It uses 2 factor authentication, but I lost the phone I use for that. Can you help me get in?
Sure, I can help you. Could I please have your full name?
Crystal Minh
Hi, Crystal. I will also need an email address you have access to for your recovery code.
cminh265@email.com
I have sent an email with instructions on removing your 2FA. You should follow measure to make sure your account is safe. Here is a link to security guidelines to follow.

Is there anything else you will be needing?
I don't think so. Can I try to log in from here, or do I do that on my own? I don't know that much about how these things work :/
You would do that on your own
Okay, then that's it for now. I'll go try that. Thanks for your help.
Thanks and have a good day