Hello! How can I help you today?
I ordered a jacket but I decided shipping is just too high.
Ok. I can help you with that. Do you want to cancel your order?
Yes. I'd like a refund.
Or downgrade your shipping method?
I just want to cancel it.
Can I get your full name or account ID please
Joseph Banter
Thank you Joseph, I pulled your account up. Now I just need your username, email address, and order ID please
My username isjbanter3 Order ID: 2467281727 My email is Jbanter2@email.com
I'm sorry, your username and email address are not showing up. Are you sure you typed them out properly?
Username: jbanter3 I'm very sorry. I hit a wrong number. My email is Jbanter3@email.com Sorry about that.
No worries, Thanks for clarifying. I was able to validate your purchase. Do you know the status of your shipment? Is it order received, in transit, out for delivery, or delivered?
Oh, it is out for delivery.
Since it's out for delivery, the only thing I can do is offer some of the shipping fees back. I can put $8 back on your account
I'd really like to cancel it and get a refund.
I'm sorry, but I can't do that since it's out for delivery. I can only cancel it if it's order received or in transit.
Well that really sucks. I guess I will take the credit of $8
Sorry about that.
Even as a silver member you can't refund me?
No not when the order is out for delivery.

Ok, You have been refunded $8. I'm sorry I couldn't cancel the order. Is there anything else I can help you with today?
No, that was it.
I hope you have a great day!