hello, how can I help you?
Im really upset because I was charge for an order and I never made it
Sure, I'd be happy to assist. May I have your name please?
My name is Rodriguez Domingo thanks
may I have your username, email address and order ID please?
Email Address: rdomingo605@email.com Username: rdomingo605 Order ID: 0967659795
Thank you and your membership level?
Its a Gold membership
Great, since you're a gold member, I'll go ahead and refund you since you never made that purchase
Ok thanks a lot so the total amount was $54
No problem, that has been taken care of! Sorry for the mix up - is there anything else I can help you with?
No problem I understand
Have a great day! Thanks for chatting!