Hi, how can I help you?
I'm trying to check on my order and I can't get into my account
what seems to be the problem?
I forgot my username
ok, let me help you with that. What is your name please?
Rodriguez Domingo
oh dear i think I have had this problem before. one moment
ok
that's better! I need your zip code and email please
71757  rd494029@email.com
or your phone number perfect, thanks

fine, the system verifies you. Your username is rdomingo1
Great. Thanks.
is there anything else?
No, thank you
great, have a wonderful day