Hello, what can I do for you?
I am trying to log into my account but lost the phone I used for the two factor authentication.  Can you help me log in?
Yes, can I have your name pleasE?
David Williams
Do you have your pin number?
7432 sorry it's 243418 I was thinking of something else.
I will send a reset code to your email address of file.

Is there anything else I can do for you?
No that is all.  Thank you!
Have a good day