Hello, how may I help you today?
Hi, I'm locked out of my account. I lost my phone so I can't authenticate.
No problem, I can help you with that right away. We will need to reset your two-factor authentication. Can you please tell me your full name and email address?
David Williams dwilliams463@email.com
I've sent you your reset code to your email. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account.
Okay thank you.
Also, please consider reading our guide on best security practices to keep your account safe.

A link to the guide has been sent to you. Is there anything else I can help you with today?
No, that was all. Thank you!
Thank you. Have a great day!