Hello, how can I help you today?
Can you please see if I can change the shipping time on an order?  Thanks. I want to change it to a less expensive option.
Glad to help. May I have your full name please?
Albert Sanders
thanks

Can you please let me know your Account ID and Order ID to verify your identity?
Account ID: M0QW7KQWH4 Order ID: 1527317394
Perfect. What is the shipping status?
Oh no, delivered.  I feel like a moron.
Okay, what is your membership level anyway?
bronze
I can add a credit back to your account for the shipping fee!
That would be very much appreciated, thank you
You are welcome. Is there anything else that I can help you with?
No, thanks again
Have a nice day!