Hello, how can I help you
Hello,  I have a problem with my bill I was charged twice for something I bought
Okay, let me just check that for you.
ok
Could I get your name or account ID please?
account is SF9DEWYAJB
Thank you. So, you never bought a second item right?
No, only the 1 jacket
Could I get your user name, email and order ID please?
Order ID: 7494230297 Crystal Minh
Thank you.

Our system doesn't indicate any errors with this order. Could I get your membership level with us?
silver
I'd like to take the extra charge off for you. What was the amount that you were overcharged?
69.00
And you do feel that this that this amount was an overcharge right?
yes
Okay, we've removed that charge from your order. Is there anything else I can help with?
thank you! no, that is all!
Have a great day.