good afternoon, how can I help you?
Hi! I need to remove an item from my order I ordered the wrong size
ooh I see, not problem could you give me your full name or account ID
Chloe Zhang
you would indicate the status of your shipment
Order Received
in addition to this could you give me your order ID, email and username
1932455006 I do not have the other information
I can renew the username but sure you don't have your email?
no
one moment please let me check the option for you Miss Chloe
ok
Excuse the delay, I am verifying the information. please wait
ok
ok, would you give me your account ID sorry the delay
YIAFKGAV2L
ok, all in order now would you tell me your membership level please
Guest
ok would you tell me the price of the shirt to make the refund
84
all set sorry for the troubles
its ok, thank you
a pleasure to help you