How can I help you?
Hi I have a question about returns
Sure what question is that?
I got my boots recently but it has a stain on it. I wanted to return it and get another pair like it
Can I have your name please?
Joseph Banter
Thank you. Can I have your account ID, order ID, and membership level?
order id is 0223854607 i'm a guest user is josephbanter872 it's for the michael kors boots
When was the purchase date?
January 14, 2020
I am sorry, but this purchase was too long ago to make a return Did you need anything else?
it was only a couple of months ago
The return policy is 30 days
ok I don't know what I'm going to do with these boots because of the stain
I am very sorry abou that I can notify management and have them reach out to you.
ok please so do it's just been so crazy with the coronavirus I haven't been able to catch up with anything
I understand, hopefully the manager can help you
ok thanks
Is there anything else I can do for you?
no
Have a nice day