Hi!
Hello, thank you for contacting AcmeBrand, how may I help you?
I need to check the status of my order
Alright, was there anything specific about your order that you needed to know?
Yes, I don't know why there is and extra charge added to my order
Oh my lets try to figure out whats happening then. Can I please have your Full name and account ID please?
Rodriguez Domingo and WDCDKSYGNB
Thank you Rodriguez, I was able to pull up your account. Could you provide me with your order ID in order to verify your identity?
Sure, that is 8091524572
Alright everything looks good there. Let me check with the system and see what might have happened.
please
It looks like there was an extra handling fee added for some reason. This is our mistake and I'm sorry for the inconvenience. Could you tell me how much the extra fee was for?
It's $10.99
Alright I went ahead and removed the extra fee. Again I'm sorry for any inconvenience this may have caused. Was there anything else I can help you with?
I appreciate all your help. Have a great day.
You as well. Take care and be safe!