Hello. Thank you for contacting Acme. May I have your name please?
Albert Sanders
Thank you Albert, how can I help you?
I want to know about my orders
What would you like to know about your orders?
has it been shipped?
I can take a look at that for you. What is your full account ID and your order ID?
i am sorry, can not find it
You do not have your order ID?
Yes
I am not able to check if you don't have that.
Thanks
Is there anything else I can try to help with?
no
have a great day!