Hello! How may I assist you today?
I need to return an item I ordered
I'll be glad to assist you with that. What is your full name or Account ID, please?
My name is Albert Sanders.
And you are interested in returning your item, correct?
Yes I need to return them because I got the wrong size/
I completely understand. May I please get your Username, your Email Address, and your Order ID?
Sure. The user name is as128180 email as128180@email.com and order id 7764415715
Thank you so much Albert, I'm validating your purchase now. May I ask what your membership level is?
I'm at Silver
And what was your purchase date?
December 8, 2019
Perfect! Because you're a Silver member, you are eligible to return. Would you please provide your full address? I'll need the Street Number and Street Name, City, State, and Zip Code.
My mailing address is 4688 Kennedy St  San Lima, CA 21647
Thank you so much, Albert. And how would you like to process your return? Your options include By Mail, In Store, or Drop Off Center.
Where is the closest drop off center?
If you'll visit UPS.com and enter your address, you'll be given some options for your nearest UPS drop off center.
I'll just do the instore exchange.
Perfect. Is there anything more I may assist you with today?
do I need a reference number or anything for the exchange?
You will receive an email with the shipping label for the return, if you should change your mind and wish to mail in your return instead. But you don't need a reference number, no. Is there anything more I may assist you with?
Okay. That will work. Nothing else today, thanks.
Take care and have a wonderful day!