Hi, how can I help you today?
Ni, I want to check on my order, I see an extra fee. (I meant Hi.) My Name is Crystal Minh
No problem, I can help you with that. What is your full name? Thank you! You're ahead of the ballgame. Give me one moment to pull up your account.

Can I also have your account ID and order ID?
my account # 14MQXYD76Q Order ID 1697276287
Okay, it looks like this was an error in our system. How much was the fee? I ill go ahead and remove it from your account.
I think it was $7 but I'm not sure. Yes, just remove it please. Thanks so much.
Okay, you're all set! The $7 has been credited to your account. Is there anything else I can help you with?
no that's it, Thanks and goodbye. You've been a peach.
You're welcome! I hope you have a lovely day.