Hello, how can I help you?
Hi.  My name is Sanya Afzal.  My Order ID is 5019893310.  I was wondering if I can get my shipping moved until next week to avoid the fee?
One second, let me check Can I get your username and email address to verify your purchase?
I am sorry I do not have that information.  My Account ID is 1P4BVRI8KV if that helps.
Okay, I can help retrieve your username

Your username is safzal I was able to validate your purchase successfully Do you know your shipping status?
Order Received
Okay, I can waive the shipping fee
Great thank you.
I've removed the fee from your order Is there anything else I can help you with?
That is all for today.
Okay, have a great day!