Hi there. I need you help?
Ok What do you need help with?
I am checking on the status of my refund
Ok, can you tell me your full name or your account ID?
Norman Bouchard
Ok, what is your username, your email address, and the order ID from this purchase?
can you tell me the status of my refund
Yes, after I check the purchase I can tell you the refund status
my username is nbouchad029, email address is nbouchard029@email.com and the order id is 8252206863
Your refund is currently in progress The refund was initiated online
My refund should be $100 and I want that to go toward the purchase of your guess boots which cost $94
Ok, I will move $94 from the refund to a purchase for Guess Boots
that is great and thanks for your help
Of course.  Is there anything else I can do for you?
No that's all for today and thank you.
Ok, I will end this conversation now