Thanks for contacting AcmeBrands, how can I assist you today?
Hello,
Hello, thanks for contacting AcmeBrands, how can I assist you today?
I think my order is wrong, I ordered a pair of jeans but my email confirmation says I ordered 2 pairs.
I can take a look at that for you.
Thanks! Let me know what you need from me
Can you first let me know your full name or account ID?
Albert Sanders
Thank you Albert.  Could you also give me the Account ID and Order ID so I can pull up the specific order you're concerned about?
The order ID is 6134545813
Great, and how about your Account ID?
LBQ9OEXH9G
Fantastic, thank you. I'm not finding those ID numbers.  Are you sure those are the correct Account and Order IDs?
My account ID is definitely LBQ9OEXH9G and the order ID is 6134545813
Okay, it looks like I had the  order wrong.  Let me look into this specific order. I've just looked into this issue and the email you were sent was wrong.  You were only charged for one pair of the jeans.
Oh great! That's a good thing because in retrospect these are kinda ugly so I'm glad I'm only getting one pair!
Yes, I'm definitely glad we didn't charge you for a second pair, for many reasons! Is there anything else I can help you with today?
No thank you, that's all. I appreciate it.
You're very welcome.  Thank you for contacting us and have a great day
You too.
Goodbye.