Hello, how can I help?
Hi there, I was wondering how much it would cost to have my name stitched on an item I was thinking of ordering. I'm getting myself a graduation present, and want to remember the moment by getting my name stitched on it
Okay, I'd be glad to check on that for you.

The cost is 30 cents per character for the first 15. Then it's 20 cents for the next 15.
Okay, that's great. Thank you
And then 10 cents for any additional. Is there anything else I can help you with?