Hi! How may I help you today?
Hi, I have an issue with an order on my account. It says I bought a jacket but I'm almost positive I never did.
I am so sorry that is happening. Can I have your name please
Sure its Albert Sanders
Can I also have your account id and order id
Sure thing My order ID is 7105237800 unfortunately I don;t have the account ID available. will my username work?
sure what is that
asanders373
Thank you. Did you receive an email saying you ordered this item?
I didn;t recieve an email about it but I'm checking my order history and I never bought the item
Ok. One moment please
okay
Can I have your email address
sure, its asanders373@email.com
I do see that an error was made.  I have credited your account to reflect the error I do apologize for that
Phew awesome, thank you. I knw something was wrong because it was a womens jacket
Do you have any other questions today?
No thats it, thank you for your help!
You're Welcome! Have a great day