Hello, how can I help you today?
Hello, I would like to return an item because it has a stain on it
I see, let me look into that for you. Could I get you name or account ID please?
Chloe Zhang
This item has already been shipped to you right?
Yes it has
Could I get your username, email address, and order ID?
cz498831, cz498831@email.com, 4257228992
Thank you. Could I get your membership level please?
Bronze
Was this purchase made within the last 90 days?
it was made on 12-03-2019
Do you still have the receipt?
I do not
Would it still be in the original packaging by any chance, though I imagine not.
No it isn't
I'm sorry. I'm afraid I'm not able to accept the return.
Oh ok, thank you anyways
Can I help with anything else?
That is all
Have a good day.