Hello. How can I help you today?
Hi I need to check on an order online, but I'm afraid I've lost the phone that I was using for two-factor authorization Is there another way that I can get into my account?
I can help you set up 2FA on your new phone May I have your name?
Crystal Minh
Also what is your email Crystal?
I'm afraid I'm not sure which email is on the account
Do you have your PIN? Or your security answer?
Yes, I have a security answer.  It was Ahmed
Ok thank you. I have sent an email to the email we have on file. From there you can reset the 2FA. Anything else I can help you with?
No that's excellent.  I'll check my email for that code
here is a link with helpful security practices. Great have a nice day.