Hi, there.  How may I help you?
I lost my 2-factor authentication phone. My name is Alessandro Phoenix
Okay, I can help you with that.

May I have your email address that I can send the code to?
Email Address: alessandrop533@email.com
Do you have a PIN?
Maybe 342?
I can also accept your mother's maiden name.
French?
Okay, I will send the code to the email address you provided me.  I'm also sending you a link about security practices.
GReat thanks~
You're welcome.  Anything else today?
That's all I needed.  Have a nice day!
You too.