Hello, thank you for contacting AcmeCorp, how may I help you today?
Hi there, I made a return recently, and I'm still seeing here that on my billing statement, it hasn't been reversed yet.  I wanted to check and see why.
I would happy to look into this for you. Have you already returned the item?
Yes.  It has already been returned.
May I have your full name or account id please?
Sure.  My name is Joyce Wu.  I have an order ID and username, but I can't seem to find my account ID, would you prefer one of those?
Thank you Joyce I need both your order id, username, and email address?
Sure.  Coming right up.  My order ID is 0201790095.  My username is jw178664.  My e-mail address is jw178664@email.com
Thank you, how many days have you waited for your refund?
It's been about 4 days now but the charge still hasn't been reversed yet.
May I have your membership level please?
It's Gold.
Great. I am to give the credit, how much was the refund?
The jacket I purchased was $64.
I went ahead and credited the refund back to you. Is there anything else I can do for you today?
No that's all, but thank you very much!
You are welcome. Thank you for contacting AcmeCorp, please be safe and stay well.