Good afternoon, how can I help you today?
I need to check my order status but I can't access my account Name: Crystal Minh I forgot my password
I can look in to this for you Crystal. So you wanted your password?
yes
Do you have your username?
cminh850
Thanks Crystal. Due to security reasons I can not see your password, but I can generate a new one for you. I just need your Pin number to do that.
thanks I dont have one Security Answer: Alexander
Great! That was the next thing I was going to ask for!

Your new password is 47bu6d6dlcg
thanks
Is there anything else you need help with today?
no
Thanks for contacting us and have a great day Crystal!