Hello, thank you for contacting AcmeCorp how may I help you?
Hello, I only ordered one item but the email confirmation says I ordered two
I would happy to look into this for you. Just to clarify the email stated two items but you only ordered one?
Yes
May have I have your full name or account id?
Joce Wu Joyce
Thanks Joyce, in order to verify may I please have your account id and order Id?
&DJCAEIGTV and 5231067377 7DJCAEIGTV
Thanks Joyce let me look into our system.

After checking I can assure you that there is only 1 item and you will not be charged twice. Is there anything else I can help you with?
Ok thank you That is all
Thank you for contacting AcmeCorp, you have a great day.