hi, thanks for contacting AcmeBrands, how may I help?
Hi, i want to check a shipping cost.  It's too high right now.
Ok, to clarify.  Is this the shipping fee?  What would you like to do to change it?
Yes, I want to get the shipping fee waived.
OK, i can help you with that.  Let's get your full name first
Albert Sanders
I'll need to validate your purchase next Can I get your username, email and order ID?
Username: albertsanders890 Email Address: albertsanders890@email.com Order ID: 8882028229
Those all checked off on my end I will now check the status of the delivery. Can you tell me the Shipping Status?
It says it is In Transit
Ok great, I can waive the fee on this shipment

Is there anything else you need?
Oh, ok that was pretty simple.  Nope, that's it
Great, have a wonderful evening!