how may i havelp you help you, apologies
Hi, my name's Chloe Zhang, silver member I need to check something on my account, but I seem to have lost my password
i see, so you need your password recovered today, i can help with that i already have your full name to pull up the account

may i also have your username to verify your identity?
Oo, sorry, I think I lost that as well would my phone number work for verification instead?
no, but we can recover your username first i will need 2 of three of the following to verify your username zip code, email, phone number
sure 93703 (817) 721-3816 (Zip and phone number, respectively)
thanks! your username is czhang1 now, are you able to login, or is there still an issue with the password?
Thanks for getting that username for me But yes the lost password was my primary concern
to generate a new password i need either your pin or the answer to the secret question, what is your mothers maiden name
My mother's maiden name is Singh
4cx96cbdl1t is your new password is there anything else i can help with
Ah, thanks.  No getting that password was everything I needed
have a nice day!