Hello, how may I help you today?
Hi there, I'd like to upgrade to overnight delivery if possible because this is a birthday present I'd like to get a little more quickly if I can, to someone else.
I can certainly help you with that. Can I please have your full name, account ID, and order ID?
Sure!  My name is David Williams.  My account ID is FZ06ZOJYBT and my order ID is 8753821183
Can you please tell me the current shipping status of your order?
It says it's in transit.
I apologize but I am unable to upgrade your shipping to overnight because the package is already in transit. However, according to the tracking information, it looks like the package will arrive either tonight or tomorrow morning.
Oh that's great news!  It should be here in plenty of time then.  Thank you so much for checking that out for me.
You are welcome. Is there anything else I can help you with today?
No no that was the only question I had; thank you so much for being able to answer it for me.
Thank you. Have a great day!