Hi! How can I help you today?
Hi there, I just wanted to make sure I'm paying the shipping cost along with what the product says it costs, like both are bundled in together because I just got an e-mail that doesn't say that. Can you tell me if it's included or not included in the total cost?
Sure, I can check on that for you. Can I have your full name, account ID, order ID, username, and email address, please?
My full name is David Williams.  My account ID is SPVDC8C1XW, my order ID is 1176283275, my username is davidwilliams210, and my e-mail address is davidwilliams210@email.com
Thank you for the info, David. I have looked at your order and it looks like everything is correct in our system, so the email was inaccurate. You can disregard it. The shipping was included with your purchase. Is there anything else I can help you with today?
Thank you!  That's all I needed to know.  Thanks for your help. :)
You're very welcome! have a great day.