Hi
Hello, how can I help you?
You charged me for a product But I returned it I want to reverse the charge on my billing statement You haven't reversed it for me
Sure, let me take a look at your account.
I returned the product because it didn't fit and I don't want to be charged for it
Can I get your full name and account id please?
Okay I am Rodriguez Domingo My username is rodriguezd872 Do you need more information?
OK, to pull up your order, I will needs your email address tied to the account and the order number
My email is rodriguezd872@email.com The order is 2603588012
Thank you. I show your refund as processing.
Well I already returned the item
It will be refunded to the credit card used to make a purchase within the next 7 days
So why hasn't my charge reversed yet? Can you get it reversed any faster? I really need that $89 I have bills to pay
I can refer this to a manager to get this expedited
That would be great Do you know when the manager will reverse it
Alright, I have notified management of the issue They will review it and contact you as soon as possible
Okay
Is there anything else I can do for you?
Thank you for contacting the manager
No problem at all.
I appreciate it. You know, things are hard right now and I would appreciate that money So it means a lot to me
I understand that having to wait is inconvenient Nobody likes that
Okay I don't have anything else So thanks for your help
You have a great rest of your day.