Hi, how can I help you?
yes i'm trying to view my shopping history online but can't access my account because i lost my phone with two factor authentication
Sure. What's your name?
Chloe Zhang
Can I have your email address?
sure its cz476567@email.com
I will send a reset link to your email.

I am also going to send you an email about our suggestions for security best practices. Do you know your username?
great, thank you! its cz476567
Great, just checking. Can I help with anything else?
no, that will be all
Thanks for your time, have a good one!