Hi! How may I help you?
I want to check the status of my account, my husband is saying the premium was removed for some reason. I would like to get that back
I see, let me help you with that. May I have your full name and/or account ID?
Joyce Wu
Thanks Joyce! I've pulled up your account. So just to confirm, you heard about this from your spouse?
Well we had the premium, he usually manages it but he's saying its been removed from the account for whatever reason.
Okay, no problem. Let me check our system to see if this was an error.

It seems this was an error on our part. I apologize for the confusion! I'll reinstate your service for you in a sec.

Done! Your service should have been reinstated.
Excellent, thanks so much that was all I needed
No problem! Can you see the service being activated on your account?
Yes I am seeing its back up thanks again
No problem. Have a great day!