Hello. Thanks for contacting AcmeBrands, how can I help you?
Hello, I was checking on my order status
Okay, I can help you with that. Can I have your name and order ID please?
Yes, my name is Alessandro Phoenix My order ID is 7616964440
Thanks, I'll pull up your account.

Okay, so you just need to know the status of the shipment of your order?

Could you provide me with your username and email address to validate your purchase?
My username is alessandrophoenix198 I want to know about my order status I have paid a lot for shipping and it says the package is still out for delivery My email address is alessandrophoenix198@email.com
Thanks for that info. I'll check your order status now.

I'm sorry, but there is a delay in shipping the order due a backorder.
I see... Since I have been waiting so long for my order, can I have the shipping waived?
How much is the shipping cost for your order?
It was $10
I'd be happy to adjust your order and refund the $10 for the shipping cost for the inconvenience.
Okay, I appreciate it Do you know when I'll receive the order?
I've update your order and refunded $10 to your account for the shipping cost. You should receive your order 5-7 business days.
Okay, that is good. I appreciate your help.
You're welcome. Is there anything else I can help you with?
Nothing more Thank you!
Great! Have a great day.