Thank you for contacting Acme.  How may I help you today?
Hi...is it possible for the jacket I just ordered to upgrade to overnight shipping because I want it quick!
I think I can help you with that, I'll just need to check on some details May I have your full name to begin with?
It is Crystal Minh
Okay, and may I also ask your Account ID and Order ID?
My account id is S9RWGGASW3 and the order id is 6304045013
and do you know the current status of that order, is it still saying "Order Received"?
it is saying delivered
Oh, in that case, the good news is that your order should already be at your door so there is no need for an upgrade
Thank you so much!
It might be waiting behind a desk with your building manager You're welcome.  Is there anything else I can help you with today?
Nothing else...thank you and have a good day!
You too