Hello! Thank you for contacting us today. How can I help you?
Hello I recently signed up for a premium subscription and I was looking at my bill and noticed that I was charged twice.
Okay I can look into that for you. Can I have your name please?
Would I be able to get refunded for that?
I can check for you. I'll need your name, the Account ID, and your Order ID please.
Okay Norman Bouchard My account ID is 3EJPVJGWL9 and the order ID is 9633216940
Great. Thanks Norman. Can you also let me know your membership level.
Yes. My membership level is bronze
Okay I will have to check on that really quickly. Give me one second.

Okay it does not look like there was an error on our end. So we cannot offer a refund today. I apologize for that. Can I help you with anything else today?
But how was I charged twice for the subscription?
I am not sure why you are seeing that information. Our end does not show any error. Is it possible that you just believe the bill is higher than it was supposed to be? Can I help you any more today?
Let me call my bank. If anything, is there contact information that you can provide for a manager?
I can send a message to my manager to contact you. Okay I've sent an email. Thank you and have a great day.