Welcome to AcmeBrands. How may I help?
Hi...I am thinking about buying a pair of Michael Kors shoes but I am afraid they won't fit and since they are expensive, I am wondering if I can exchange them. Is a refund also possible if I don't like them
Sure. Let me check for you. You want to know about the refund policy?
Yes I do
Ok. Refunds are available for items not shipped yet. If you provide us with order ID customer name and username and email, it will expedite process whenever you have a return, that is
I haven't bought anything yet...I was curious if I change my mind and return the item, will I be reimbursed with my bronze level.
Sure. Let me check.

Bronze members are allowed returns but it must be within a ninety day period.
Perfect....that is the answer I was looking for. I have the window to return them if they don't fit. Thank you
You're welcome. Anything else?
Nothing for today.....have a great day!
You too!