Hello. How can i help you today?
Hello!
Hello. How can i help you today?
I got this preminum subcription shopping service, but I think they overcharged me.
Oh no. I'm sorry to hear that. Let's look into this together
They acutally charged me twice
Twice! I'm so sorry to hear that Can I get your full name and account ID?
My name is Chloe Zhang, and id is HNLHYBZJJJ
Okay and what is the order ID?
Order id is 7664470835
Okay thanks. What is your membership level?
Bronze
Okay thank you for your patience. Unfortunately bronze members are not eligible for refunds.
You know, I think it's not my mistake that I was charged twice. I'd like to talk to the manager.
I am the manager. Have a good day!