Hello! How may I help you?
hi i was charged for something i didnt buy Order ID: 1102603323
I am sorry to hear that. I can help you fix this issue.
they charged$49 bucks for boots that i would never buy
Okay. I have your account pulledup. May I have your user name, email, and order number please?
Email Address: jwu11150@email.com Username: jwu11150 Order ID: 1102603323
Okay, I have validated your purchase. Let me look now.

I do see where you were charged for the boots. I can help you with this.

We are refunding the money into your account. I am so sorry for this to happen. It was our company's fault. Is there anything else I can help you with?
thank you no thats it
Have a great day!