Good afternoon, how can I help you today?
I just wanted to check on the status of my order, because the delivery time didn't look right.
I can look in to this for you. May I ask why you don't think the delivery time is correct?
I had asked for a morning delivery, and it says it's going to be an afternoon delivery.
Lets start by pulling up your account. Can I get your full name or Account ID?
My name is Joyce Wu
Thanks Joyce. I have to verify your identity. Can I get your Account ID and Order ID?
My account ID is UXYK2CIXQ2 and the Order ID is 6383170891
Do you have the shipping status for this order?
It says it's out for delivery.
I'm really sorry Joyce, but since this is out for delivery already I can't change the shipping status to the morning. But items often do arrive earlier than expected and it could show up in the morning.
Ok, thank you. Hopefully it will come in the morning.
I hope so too! Is there anything else I can help you with today?
No, that was it.
Thanks, you have a great weekend Joyce!