Hi! How can I help today?
I have a question about an item I ordered
Okay! What would you like to know?
I ordered a tommy hilfiger jacket but it's in the wrong color. how do I return it?
I'm happy to help you with that. Can I get your full name, please, so that I can pull up your account?
Albert Sanders
Thank you, Albert. While I do that, can you please send me your email address and order ID, so that I can validate your purchase?
albertsanders324@email.com 5953063517
And lastly, can I have your username, please?
albertsanders324
Validated, thank you! When did you purchase the item?
September 2019
Okay, and what is your membership level?
gold
Great, then you can return for free with no problem! Can you please send me your full address so that I can create a shipping label for you?
great! it's albertsanders324@email.com
Physical address, that is.
5164 Lincoln Ave  Jacksonville, WA 42476 sorry
No worries. How would you like to process the return? By mail, or in store or drop off center?
by mail
Okay. You're all set, Albert! You should be receiving the shipping label shortly. Can I help you with anything else today?
that's it thanks for your help
Okay, have a nice day! You're welcome!