Hello, my name is Mike, how may I help you today?
Hi Mike, my name is Chloe I've having an issue with my premium subscription
Sure what would you like to know Chloe?
I'd like to know when the annual fee is due
Ok, to get started, can I get your last name as well?
Zhang
Wonderful, and to verify your identity, can I also get your account ID and Order ID
MQ9RHZFSKW Hmm, order ID OK, found it 3625481249
Wonderful, your identity has been verified

So based on my records, your subscription is still active and is not due for another 14 days
ok, so I've got two weeks to get my finances sorted out
Yes, that sounds about right And also, here's a link so you can check this yourself in the future

Do you know your account username for logging in?
Not really, do you know what it is?
According to your profile it is czhang1
Ah, got it Ok, i probably forgot the password as well, but I'll deal with that later.  I'm good to go for today
No problem, thank you for contacting AcmeBrands and have a wonderful day!