Hello, thank you for contacting AcmeBrand. How may I help you?
Hey! Super weird issue here: I know I only ordered one of the Guess shirts, but this email says I ordered two. Can you help? Name is Crystal Minh
Sure thing I'll be happy to look into it for you.

Thank you for providing your name I was able to pull up your account. Could  I also have your Account ID and Order ID please?
BSWCVZGNNU 7340139325
Great I was able to pull up your account. Order& Let me check to see if there was an error with the email.

It looks like the email contianed an error. I can assure oyu you were only charged once and for 1 item. Was there anything else I could help you with today?
Whew! That's a relief. That's it!
Thank you for shopping with us. Have a great day!