Hello, how may I help you today?
hi, i am a member of the premium service but, i think it may be about to expire is my account still valid?
Would you like to know the status of your subscription?
my name is albert sanders yes
Sure I can help you with that can you please tell me your account ID and order ID?
my account ID is AT4UTI7O92 and my order ID is 5279513389
Thank you

Yes, your subscription is currently active and you do not have any amount due.
ok thank you for your help that is all i needed today
I've sent you a link to your account so that you can check your subscription status in the future.
ok thank you
Do you know your username?
actually no i do not seem to have it written down
You will need your username to login to your account using the link I sent you. Give me a second to look up your username Your username is asanders1
ok thank you very much for your help
Is there anything else I can help you with today?
that is all thank you
Thank you. Have a great day!