Hello, how can I help you today?
My husband told me that I should check the status of our account. We are supposed to have $40 in credits that aren't showing up.
Okay, let me look into that for you
ok
Can I have your full name?
Crystal Minh
And where did the credits originate from?
It was a one time deal with a previous purchase.
Let me check the system

The credit seems to be on your account. It's just seemingly an issue on the interface's end. Can you try logging out and logging back in to see if you see it?
just a sec. let me try. Yes, I do see it now. Thank you.
Good to hear! Is there anything else I can do for you today?
No, that's all
Well then have a nice day!