Hello! Thank you for contacting us today. How can I help you?
I am having trouble using the site because it is moving so slow
Oh no. I'm sorry. Let's see if we can resolve that for you. Can I have your name please?
Crystal Minh
Thank you, Crystal. I'm going to start off by writing a report to our website team quickly here. Give me one second.

Okay, Crystal. Can you try logging out of your account and logging back in.
ok I tried that but it didn't help
Okay. Let's see. Can you try visiting another website and seeing if it is also slow. That should tell us if it is our side or yours.

Did that work?
I said it didn't
Oh. I'm sorry. I thought you meant that logging out and logging in didn't work. I didn't realize you'd tried the next step. Can you close all other tabs and also any other programs you may be running.

Programs in the background can cause a slowdown.
I had a program running that seems to have fixed it
Great. I'm glad I could help. Can I help with anything else? Thanks. Have a great day.