Hey, I’m Donny. How can I help you today?
Hi Donny, I need help logging into my account please
No problem Can I get your name and account ID?
Sure the name is David Williams I don't have my account ID handy, sorry
Alright David and do you need to reset your username or password?
Well I lost the phone I used for two factor authentication, so is there a way around that?
Absolutely. Let me walk you through that.
Whew, thank you
No problem! What is your email?
dwilliams630@email.com
I am about to send you over a link to your email to reset this. Remember to stay safe by continuing to use 2 factor authentication in the future for best security :)

Is there anything else I could do for you today, David?
No you've been a big help, thank you Have a good day
Awesome, glad I could help. You as well!