Hello, how can I help you today?
Hello! I'm hoping you can help me today, I'm really frustrated. When I type something into the search bar, the results don't seem to have anything to do with what I'm looking for!
What item were you searching for? Have you tried searching for other items?
I'm looking for a nice Guess jacket to buy my wife for our anniversary. When I type in "guess jacket", I seem to be getting completely random results. The same thing happens with other items.
Can you try clearing the cookies in your web browser?

If that does not work can you log out of the website and log back in?
I tried logging in and back out, but that didn't seem to help. I'll try clearing my browser cookies now!
If you would like, I can make the purchase for you if you give me a few details.
Clearing my browser cookies seems like it has fixed the problem! I can see the jackets I was looking for now
Ok, very good. Is there anything else I can help you with today?
That's all I needed, thanks so much for your help
Have a great day.