How can I help you?
Good afternoon. I wanted to initiate a return of something I bought on your site because upon arrival, it appears to have what I believe to be a mustard stain on it
Oh no, sorry about that. Can I have your name to pull up your account?
Sure. My name is Chloe Zhang
I need to validate your purchase, can I have your username, email and order ID?
Sure. My username is chloezhang675. My email address is chloezhang675@email.com And the order ID is 1592434612
Thanks, and can I have your membership level?
I have gold membership
Great, our Gold Members are allowed unlimited returns. Can I have your address to generate a shipping label?
Sure. It is 6086 Brushwick Dr  Newark, CA 31706
And how would you like to return the item?
Is it possible to make the return by mail?
Yes, just print the label out and return it by mail. Can I assist with anything else today?