Hi, there!  How may I help you?
Im trying to add a purchase to my cart, but it won't update
Oh no!  I can help you with that.
ok thanks
Try to refresh the page and add the purchase.
ok, let me try oh, that didn't work
Okay.  Try logging out of your account, then log back in and try to add the item to the cart.
ok, let me try oh that worked! thanks!
Wonderful!  May I help you with anything else?
no that's it, thanks
Have a great day!