Welcome to AcmeBrands. How may I help?
Hey I need to check the status of my order. Apparently the payment method is wrong.
OK. One moment. I can help with that.
Thanks.
You're welcome. May I have your full name or account ID
WTNKEE8RFN
Thanks. I have pulled up your account. May I have your full nae and order ID
Joyce Wu & 8267234749
Thanks. I have verified your ID What is the shipping status?
It's "Order Received"
Great! What payment method would you like to use?
Credit
OK. I have made the changes and your order is updated. Anything else I can help you with, Joyce?