Hello, how may I help you?
I wanted to check the status of my premium subscription\
Sure, can I have your full name?
Joyce Wu everything ok?
Just to be clear, for what reason do you want to check your subscription status?
to make sure that it stays active, and pay any fees that might need paying
Okay, can I have your account ID and order ID?
Account ID: RBYRIF7CZF Order ID: 2919762514
It appears your subscription is currently inactive. You can reactivate it by paying $55.
ok, lets pay it use the card on file
I will send you a link to check on this yourself next time.

Great, I've charged your card. Your subscription is now active.
great, thanks!
Is there anything else you need today?
nope, that covers it, thanks again
You're welcome, have a nice day.