How can I help you today?
Hi! I need to dispute my bill. I got charged twice for my subscription. That's just wrong!
Sure. What is your name please?
Albert Sanders
Can I have your account and order IDs?
LXQDP6NWQE 9060094286
Thanks, I have found your account. Albert, what's your membership level?
Silver member
How much was the charge?
I'm not sure
Okay. We can only refund $10 of that charge, according to company policy. Hopefully that covers it.
Well, shoot! It's better than nothing, I guess.
So sorry.
Thanks for the refund.
Is there anything else I can help with?
That's it
Okay then. Have a great night.