Hi, how may I assist you?
yes i would like to check the status of my order because it seems like there is an extra fee added for no reason
Sure, what's your full name?
Norman Bouchard
Can I have your account and order IDs as well?
My account ID is RWQ228Z9UA my order ID is 2115476277
I was able to pull up your account.
thank you
What's your membership level?
Guest
Unfortunately, it doesn't seem like there is anything that can be done about the fee. We have been assigning processing fees as a result of the COVID 19 pandemic, due to issues with our supply chain. I apologize for the inconvenience.
oh i see it's all right
Is there anything else I can do for you?
i just wanted to know why the fee was there no nothing else needs to be done thank you
Have a great day!