Hi, how may I help you?
I was charged for an order but I never bought anything.
Ok, I can help you
thanks. What info do you need?
So you have a charge for an order you didn't make? are you there?
yes sorry The order is 7652338424 it was for a pair of jeans
Was an extra pair of jeans charged to your order?
No, it was an order i did not create.
Ok, thanks. One moment please.
Okay!
Ok, can I have your full name or Account ID please?
Name Albert Sanders I don't have my account ID but I have an order ID
Thx, can I have your Username and email please
alberts4@email.com alberts4
Okay, no problem

How would you like to receive your money back? I can add it to your account
Can I have it back on the card on the account?
Yes
That works.
Actually, I would need your Account ID to do that. Do you have an address? I can send you a paper check if you have your address handy.
3894 Lexington Ave  Monterey, CA 46546 the check is fine.
Ok, great.

Do you know how much you were charged for the jeans?
$59
Ok, a check for $59 will be sent to you!
Thank you.
Can I help with anything else today
That's it!
great, have a good day!