Hello, how may I assist you?
Hi, I need to scheck the status of my order please.
Sure, what's your name?
Joseph Banter
Thank you. Can you be a bit more specific about what you mean by status?
The delivery time I received in my confirmation email was wrong.  I need to change it.
Okay, sorry and you mean time of day, and not day of the week/date, correct?
Yes.
Great. What's your account and your order ID?
I need it to be delivered in the morning while someone is at home. Account ID:  CJTAVCBKAY Order ID: 2634357625
I've located your account with us.

What's the shipping status of the order?
It said In Transit
Unfortunately that means it is in transit and there's nothing we can do. If it needs to be signed for, often times they will just bring it back to the post office and you can pick it up there. I am sure this isn't what you wanted to hear, I apologize. Is there anything else I can help with?
You know, I can't believe that you can't do anything.  I am a Gold member.  Doesn't that count for anything?
If it's in transit, then it has left the facility already and is on a truck. It gets picked up by the postal carriers, FedEx or UPS. We aren't notified about which truck they go on.
Oh well.
I understand your frustration though. I know you expected it in the morning and that's why you scheduled the delivery to be for that time. Somewhere along the way, a mistake was made and the delivery time was altered.
Well, I didn't alter it.
We truly do appreciate your business, especially as a Gold member, but I can't think of anything I can do to try to change the course of events. Yes, I understand. It was probably done by our fulfillment team.
Okay, then.  I guess that's it.
Thanks. Have a great day