Hello, how can I help you today?
Hi there, so I ordered something and my wife decided they didn't want it. Would we be able to remove that from the order?
Let me see if I can help you with that. Can I have your full name?
Sure thing it's David Williams
And you're looking to remove an item from an existing order correct?
Yes please
Okay, can I have the shipping status of your order?
Hmm let me grab it for you Says it's out for delivery
Well if that's the case can I have your membership status?
I don't think I have as I check out via Guest Oh bother this might be harder than I originally thought, I was hoping to get this message out before it even left your building.
Just to triple check, are you trying to remove something that you mistakenly ordered, or change the order?
Change the order
Ahh there we go.
My wife ordered it but now she doesn't want one of the items. Sorry if I misspoke somewhere
Can I have your username, email, and order ID?
Yes you may
No you're good!
Acount ID is 5PDCHQFZQQ, and I didn't have an email for the account sadly. But the order ID is 7553766948 This'll teach me to never purchase something without making an account
Yeah as you're a guest you'll have to do the refund once it gets to you, sorry about that.
That's alright. I figured as much once I saw it was out for delivery
Is there anything else I can do for you today?
I think that's it. Guess I'll just message back once it gets here Thank you though
Well then have a nice day!