Hello, how can I help you today?
I needed to access my account, but I forgot my username.
You need your username? I can help you with that.
Great, thank you.
Can I get your full name or Account ID?
My name is Crystal Minh
Thanks Crystal. Can I also get your zip code and phone number so I can verify your identity?
My zip code is 49638 and my phone number is 418-213-9969
Can you double check that phone number? It is showing me that it is wrong? Or I can use your email address instead. Are you still there Crystal? This chat will time out if it remains inactive.