Hi! How can I help you today?
I just placed an order and need to have one of the items removed.
Sure, I can help you with that. Can I please have your full name, account ID, and order ID?
Joyce Wu Account ID: W0W39BYOZA Order ID: 8611404927
What is the shipping status on your order, Joyce?
Order Received
Okay and what is your membership level?
Bronze
Okay, great. I can send you a refund immediately and cancel the item. How much was the item you want to cancel?
$89  It's the Calvin Klein jacket
Okay, the item has been cancelled and your refund has been processed. Can I help you with anything else today?
Nope that is all.  Thank you
You're welcome! Have a great day.