Hello! Thank you for choosing AcmeBrands. How may I assist you?
HI! I just bought a jacket but wow... you guys charge a lot for shipping cost Is there any ways to get free shipping from your company?
I'm so sorry for the inconvenience! I'll be glad to help you with that. Would you provide your full name, please?
David Williams
Thank you, David. To confirm your purchase, may I please get your Username, Email Address, and Order ID?
Username: dwilliams921 dwilliams921@email.com Order ID: 3725428970
Perfect, thank you. What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered".
it says order received hello?
One moment, please! Looking into that for you.
ok thank you
Thank you so much for your patience, David. What I can do, since your order isn't out for delivery yet, is to cancel the shipment at this time.
Oh but I still want my item
I understand! Would you like to downgrade the shipping method to reduce the cost, perhaps?
yes please That works
I'll be glad to help you with that, David. To continue assisting you, may I please get your Account ID and Order ID?
Acc ID is DZO2DT97MW Order ID: 3725428970
And your membership level, please?
Gold
Perfect! I can delay the shipping date for you, no problem. Would next week work for you?
Thanks yeah it is fine I am not in a hurry
All set! The new delivery date has been requested. Is there anything more I may help you with today?
That's all Thanks
Thank you so much for contacting AcmeBrands customer service. Goodbye!