Hi, thank you for contacting AcmeBrands. How can I help you?
Hi! Last night I bought a boot for my wife but she said that she doesn't like it. Can I remove it from my order?
Sure, I can help cancel that item from your order. Can I have your full name and account ID please.
Norman Bouchard XPWUYTYIXX
Thank you Norman, can you also give me your order ID?
9184120384
Alright, do you have the shipping status of your order?
it is in transit
OK, what is your membership level?
I have gold
In that case I can offer you a refund immmediately.  When your item arrives, you can call back to customer support to get the shipping label for the return. How much was the item that is needing to be returned?
Do I need to pay for returning the item? it is $74 I mean the shipping fee
The refund has been issued.  The shipping fee is included in that price. Is there anything else I can help you with?
Oh ok. Sounds good. Thank you That's all
Great, thank you and have a great day!