Hello how can I help you today?
I used to access your site solely through my iphone which has been stolen now I want to check on what i've boughten from you but i'm not authenticated on my home pc
I see that is unfortunate, sorry about that.
I think I need this computer authenticated if that's possible
So you would like to go ahead and remove your two factor authentication as you no longer can access the phone?
I suppose more interested in adding it to my pc so I can access my account and all
Alright, can I start with asking for your full name or account ID to bring up the account?
Chloe Zhang cz735316
Could I also have your email address in order to send you the reset code to remove the phone you no longer have access to?
cz735316@email.com ok. i'm most interested in being able to access my account from my computer but sure that too
Yes this will allow the phone to be removed and then you can set it up to be accessed from your computer.
fantastic thanks
I am also going to send you another link regarding best practices for account security as well and to be safe it is best to follow those.

Now that I have sent you those and the reset code so you can remove the authentication and change that to your computer was there anything else I could help you with?
ohh there it is just got it that's all for now thank you
Great happy to have been able to help, enjoy your day!