Thank you for contacting Acme.  How may I help you today?
I'm having trouble accessing my account. I no longer have the phone for that two factor authentication thing.
Oh, i'm sorry to hear that, let me see what I can do
ok thank
I should be able to reset the authorization for you, one moment please can I ask your full name or account ID to begin with?
yes, it's Joseph Banter and i don't know my id.
That's not a problem, Mr. Banter, I can see your account now
ok good.
I will need your email address, though, so that I can send you a confidential code that you can use to reset your authorizations
sure, it's josephb3@email.com
Okay, I can send a reset code to that email
great, thank you!
Okay, a link and a reset code are on their way.  From there you should be able to either turn off the authorization or, as I would advise, set it up again with a different phone
Ok I will do, thank you for your help.
Will there be anything else that I can help you with today?
Nope that'll do me.
Excellent, have a great day, Mr. Banter