Hello, how may I help you?
Hi, I am concerned that a premium subscription was added to my account that I do not want. Was I charged for this? if so I want a refund! Can you help me with this? This is Sanya Afzal...
Yes I can. How did you hear about this issue?
I saw it on some mail from you guys. It looked like it had been added to my account. ok. thanks.
I am going to check our systems to look into this
Please do. I just wanted some Calvin Klein boots, but not all this hassle.
It looks like the email you received was a spam email. If you check the sender, it won't be from our official marketing team at ACME.
So then, I don't need to worry about this? I wasn't charged for a premium subscription?
Nope! It was just spam and they wanted you to click into it. Don't worry, you haven't been charged a cent!
Ok. Well thank you. Have a nice day.
You as well!