Hi! How can I help you?
Yes i'm looking at my account and i see i have been charged for an order that i never bought
Sure, I'd be happy to help you with that! Can I have your name please?
Rodriguez Domingo
Thanks, and your account ID and order ID?
my account id id ASD46GFF  and my order id is 3182429604
Great, thank you for that info.

Do you know your membership level?
yes, Gold
Great, thanks! I'll go ahead and remove that fee. How much were you overcharged?
$99 and thank you
ok, I've gone head and reversed that $99 fee - sorry about the error! Was there anything else I could help with today?
no that will do it
Perfect, thanks for chatting today, have a good afternoon!