hi
Hi, how can I help you?
I want to check the status of my order because there seems to be an extra fee added for no reason
sure, I'd be happy to help you. Can I have your name please?
David Williams
Thanks, can I have your account ID and order ID too please?
my Order ID: 2481236040
and your account ID?
RNWZA3MNS6
ok, it looks like you might have made an error. Can I ask what membership level you arte? *are
Gold
OK great, I can go ahead and reverse that fee since you are a gold member how much was the fee?
94
thanks - I've gone ahead and taken care of that fee for you - I apologize for the error.
no problem
Anything else I can help you with?
that is all
wonderful, have a perfect day