Hello, thank you for contacting AcmeCorp, how may I help you today?
Hello there.  I'm hoping you can help me.  I have the premium subscription and I want to check on the status of it please
Ok I would happy to help. Do you want to make sure it is still active?
Yes, and see if I owe any balance
May I have your full name and account id please?
I'm Joyce Wu Account ID: GWPHXMEFXT
Thank you Joyce and may I have your order id please?
Order ID is 7514658848
Thank you.

I am showing that your status is active and that there is no balance due today. Is there anything else I may help with?
Oh that is great!  I wanted to make sure I didn't loose it that's all today, thank you!
Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well.