Hello, how may I help you today?
Hello, I need help with changing my primary payment method, since it doesn't seem to show up correctly. Can you help me with this?
Of course. Can I have your full name or account ID please?
Yes, my name is Joyce Wu. I think my account ID is joycewu6.
Thank you. Have you already placed an order? Or do you just want to change the default payment method on your account?
I've already placed the order, so yes I want to change my default payment method.
So you want to change the payment method for your current order?
Yes, I would like that too. Could I have it changed to the credit card I have on my account?
I can look into that for you. Can you please tell me your full name, account ID, and order ID?
Yes, my name is Joyce Wu, my account ID is joycewu6, and my order ID is 9984665045.
Thank you.

Are you sure that your order ID is correct?
Yes, I'm sure that it is correct.
I am unable to verify your order ID Can you please copy and paste it again from your order statement
Sure, it is 9984665045. If needed, I ordered a Tommy Hilfiger shirt for $74.
Thank you. One moment.

Do you know the shipping status of the order?
I do not know the shipping status of my order.
Ok. In this case, I can only change your default payment method for your future orders. What is your current payment method?
Alright, that's fine. My current payment method is the debit card, and I would like to have it changed to my credit card.
Before I can change your payment method, I need to verify your identity. Can you please tell me your zip code, phone number, and PIN?
Certainly, my zip code is 88727, my phone number is (688) 861-9123, and my PIN is 910058.
Thank you

I've successfully changed your payment method to credit card. Is there anything else I can help you with today?
Thank you for updating my payment method! That should be it, thanks for the help!
Thank you. Have a great day!