Hello how can I assist you today?
Hello my name is Sanya Azfal and I need to access my account I lost the phone I used for the two factor authentication and now I cant access my account
What's your username?
please help me I forgot the username as well I do have the pin number though
Okay, what's the pin?
Pin Number: 730076
I will send the reset code to the email address we have on file
ok thanks a lot
To be safe, you should also follow best policies when resetting the two factor authentication.

I've sent a link about some of our suggesting for securing your account. Is there anything else I can help you with today?
that would be all thanks
Great, thank you!