Hello, how may I help you today?
Hi! I was trying to log into my account but I have lost the phone that I use for two-factor authentication. I was hoping you could help me access my account
I can certainly help you with that. Can I please have your full name and email address?
Sanya Afzal I have the security answer. will that work?
Yes
Security Answer: Alexander
I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your  account.
Thank you. Appreciate it
Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you.

Is there anything else I can help you with today?
Thats all. Thank you
You are welcome. Thank you. Have a great day!