Hi how cna i help you today?
Hi I'm having an issue with a refund I made a return recently but the charge hasn't been reversed yet
Let me check the status for you ?what's your full name or account ID
My name is Chloe Zhang
can i please have your user name, email and order id?
My username is cz081635 email address is cz081635@email.com and the order ID is 1267906823
The refund is still in progress! so you will be getting it back online this week.
Okay, do you know what day I'll receive it?
let me escalate to my manager who will find out fo ryou

They will reach out to you. is there anything else that i can help you wtih?