Hello! How can I help you?
Hello. I have an unusual request for you
Sure!
I am working nonstop right now. I'm a scientist who specializes in pandemics, so as you might imagine I am very busy I originally scheduled my order to arrive in the afternoon, as I thought that I would be home then. But my schedule is very busy and I won't be home before 9:30 pm
I can imagine! Let me fix that for you.
Can you change the delivery time of my order?
What is your full name, please?
And also, please let me know the status so I can see what's going on with it Albert Sanders
Thank you, Albert. One moment, please. While I pull up your account, can I please have your account ID and order ID?
O8ITNRRGYM 5650399809
Thank you!

So it looks like this was a mistake on our part. I'm going to update the system immediately so that it is delivered in the evening.
Oh good Please make sure it arrives after 9:30 pm if possible
Is there anything else that I can help you with? I will do what I can!
Can I expect the order to arrive on time?
Yes, absolutely.
Oh good That's all needed Thank you for helping during this difficult time
Great, have a wonderful day, and thanks for your service!