Hello, how can I help you?
Yes, when I am searching for an item, the results are not matching the item.
That's strange, let me check that for you.
It's frustrating is what it is.
Does it keep showing "no results found"?
No, it's showing results that don't match the item I searched for. Bottom line:  the search bar doesn't work.
Can I have your name please?
David Williams
What was your initial search item Mr. Williams?
Guess boots
Please try logging out and then logging back into your account.
okay.
Has that helped things?
hold on... nope.
Please try clearing your browser cookies.
How do I do that?
Check the settings in your browser and select "More Details".
ok
Any improvements to the search?
Bingo!  It's working now.
That's great!
Thank you.
Can I help with anything else?
Nope.  Have a good day.
Have a nice day.