Hello, thank you for contacting AcmeBrand today. How may I help you?
Hi I want to check a shipping issue because the cost of shipping was too high.
Not a problem. I'll be happy to look into that for you. Could you provide me with your Full name please? Hello, are you still there? If you don't respond soon I'll have to make the chat as incomplete.
Name: Chloe Zhang
Thank you Chloe, Let me pull up your account.

Alright, now can I have your Username, Email and order ID so i can validate the purchase?
Username: chloez75 Email Address: chloez75@email.com Order ID: 6787503245
Alright I was able to validate the purchase. Could you also tell me the shipping status?
Order Received
Great. Since the status is order received I can go ahead and waive the delivery fee for you.

Was there anything else I could help you with today?
No but thank you
Thank you for shopping with us. Have a great day!