Hi, thanks for waiting. How can I help you?
Hi.  My name is Crystal Minh.  I would like to view my shopping history, but I seem to have forgotten my username.
I can pull that up for you. Can I get your zip code as well as either a phone number or e-mail?
Zip is 16890.  Email is crystalminh781@email.com
Thank you. Your user name is cminh1
Great.  Thanks for the help.
No problem. Did you need anything else?
That is all for today.
Great. Have a good night!