Hello! Thank you for contacting us today. How can I help you?
I forgot my password I can't access my account
I can help with that. Can I get your name please? I will also need your username.
David Williams Username: davidw69
Thank you, David. I can't give you the old password but I can generate a new one for you. Can I get your PIN or the answer to your security question please?
Alexander
Okay, David. Here is your randomly generated password: j3p90u6fz6. You will log in with that and then the system will prompt you to create a new password. Can I help you with anything else today?
no
Thank you and have a great day!