Hi, how can I help you today?
I want to check my account but I forgot my username
I can help you with that.
ok great
Could I have your full name or account ID?
Joyce Wu
Thanks Joyce. I'll also need your Zip Code and Phone number to verify your identity.
90499,   (351) 639-8184
Great, I've verified your identity. Your username is: jwu1 Is there anything else I can help you with?
that is all, thank you
Have a great day!