Thank you for shopping with AcmeBrands! How may I help you?
yes it seem to be an extra fee added to my order and i would like to check that to see what going on. And to get it fixed
Let me see what I can find out. First, may I have your full name?
sure its,  Crystal Minh
Thank you. May I also have your account ID and order ID to further verify your identity?
yes my account id is CWLYD3YZHB and my order id is 6240640318
Now let me see what is going on.
ok
Hmm, the fee appears to be legitimate, but there may be some options still. What is your membership level?
its gold and what is the extra fee for
I'm not sure. But since you are a Gold member, we can remove the fee. What was the amount of the fee?
okay great! it was $25
The fee has been refunded. Is there anything else you need today?
that will do it, thanks for your help
You're welcome! Have a nice day.