Thank you for contacting AcmeBrands! How can I assist you today?
Hi. I purchased a jacket a little bit ago, and it arrived with a stain. I'd like to return it. If it helps, my order number was 8929306517
I'm so sorry you received a product that had a stain. Could I first have your name or account ID to pull up your account?
My name is Chloe Zhang. I don't think I have an account ID... I have user name, "chloezhang626" if that helps.
Thanks, I was able to locate your account. What is your email address for the order?
It was chloezhang626@email.com
Thanks, Chloe. Are you one of our gold, silver or bronze members?
I'm a Bronze member.
Great and what date was the item purchased?
It was 2020-01-23.
Since you're a Bronze member, you can return items up to 90 days after purchase. If you provide me with your shipping address, I can send you a shipping label to return the jacket to us.
Great! The address is: 9142 1st Ave Jacksonville, WA 99130
And will be processing your return by mail, in store or drop off center?
What's the closest drop off center?
Based on your location, it's within Jacksonville but 5 miles away from your shipping address.
Oh, that's not too bad. I'll just drop it off.
Okay, great. Is there anything else I can help you with today?
Nope, I think that's it. Thanks for your help.
You're welcome. Have a great day!