Hi, how can I help you today?
Hi. I ordered these amazing jeans for my best friend but I choose the wrong size by mistake Can you help me return them?
I understand, let me check on that for you.
Great
Okay, so you wanted a refund on the jeans because of the size, right?
Yes It's the wrong size
Could I get your name or account ID?
my friend can't wear them Chloe Zhang
Can I have your username, email address and order ID please?
Okay chloezhang149@email.com chloezhang149 5211057171
Thank you.
Sure. I just want to return these jeans
What kind of refund method would you prefer?
Ummm I can drop them off at the store There's a store right by my house And if you can credit the money back to my PayPal that would be great
Perhaps we could refund to your credit card?
well i paid by paypal but I guess that's fine. As long as I get my money back I don't care how I get it!
Okay!

Could I have your account ID please?
It's 203837327
What is the dollar amount you wish to refund?
$49
I've credited your card with this refund. Can I help with anything else today?
So can I bring the jeans to your store to return them?
Gold members are are allowed unlimited returns, Silver only for purchases in the last six months, Bronze the last ninety days. All others must must return within thirty days. Can I help with anything else?
Okay I am gold so I think I'm okay So can I bring the jeans to the store to return them?
Yes, that should be fine.
okay great that's all i needed thanks for your help
Have a nice day.