Hello, how may I help you today?
Hi, I'm trying to buy something but my cart isn't updating with the item.
I see.  Let's see if we can figure out what is going on.  One moment.
ok thanks
So you are trying to add an item and it just will not show correct?
it won't add the item to my cart
Let's try a couple of troubleshooting solutions and see what happens.
thanks
First, lets try just refreshing the page.
O.k. that didn't seem to help
Ok, let me look at other solutions.

Let's try logging out of your account and then logging back in and retrying, sometimes it can be a cookie issue.
Aha, that was it.  It just added to the cart.
Oh fantastic! So you were able to add what you wanted correct?
Yes I did.  Thanks that's all I needed.  Have a nice day.
You too!  Thanks for being our customer!