Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
Hi I am Sanya Afzal
Hi Sanya, how can I help you today?
The search doesn't seem to work, it just shows a spinning wheel
Oh no, I'm sorry to hear that, I'll be happy to assist.
Thanks, it has been frustrating
I completely understand, I'll try to guide you through fixing it.  First, can I have to clear your cookies and the after that, try the search again.
Ok I just did. Still same issue.
Okay.  Next, can I have you log out / log in back to your account.  Then try searching agian.
Oh that did the trick! Perfect thank you so much.
Okay great.  I'm so happy, is there anything else I can help you with today?
Nope, have a great day!
You as well!