Hi, how may I help you today?
Hi, my name is Joyce and I want to check the status of my account
Hello Joyce, my name is Peter and I'd be happy to help you with that today what would you like to know about your account?
So it seems an extra service was added without my knowledge? I just got an email about it. I never asked for this, I bet I accidentally clicked on one of those ads
OK, we can take care of this for you Can I get your last name to pull up your account?
Wu
Ok, and you mentioned you heard about this through an email notification
Yea
Ok, and let's see what the system has to say

Ok, this does seem to be an issue
Yea, I mean I shop at AcmeBrands quite often but the extra subscription service isn't really needed I got charged $40 for it, can I get a refund?
Certainly, let's process that refund too
Great!
Sorry for the inconvenience.  Is there anything else I can help you with today?
No, that's all
Great, have a nice day than Joyce!