Hi, there.  How may I help you?
Hi. I have your subscription service but i got charge twice of what i was supposed to be.
Okay, I can look into that for you.  May I have your name, please?
yea, it's Alessandro Phoenix.
How did you discover this issue?  Was it an email, the news, or someone else told you?
I saw it on my checking account statement.
May I have your Username, email account, and Order ID?
I actually don't know my username. my email is aphoenix@email.com and my order id 9553622492
Your username is aphoenix1
thank you
Our system is indicating that we error did not originate from our end, so I'll have to do a little more digging. What is your member level?
yeah because there are definitely two charges coming out im silver
Unfortunately, there is nothing else that I can do since the error was not on our end.  You can try contacting your bank to see if they can cancel the extra charge.
ok, i will do that.
Sorry about that.  Is there anything else that I can help you with?
nope that's it, thanks
Have a good day.