Hi! What can I do for you?
I just signed up for the premium subscription up to silver level but you charged me the subscription fee twice!
Sure, I'd be happy to help with that, I'm so sorry that happened!
great I was worried
May I have your name please?
I'm Chloe Zhang
Thanks, and your account ID and order ID?
0URUJBHBZU 4624829897
what was the amount you were over billed for?
charged 99$ twice back to back so one of those back would be nice!
OK, that is not a problem, I will go ahead and refund that. Is there anything else I can help with today?
ok great that's all I was worried about for now thanks for fixing that for me
sorry for the error - I'm glad you caught that! have a great day!