Hello. How may I assist you today?
hi, i am trying to access my account but i lost my phone so i can't do the 2 step process
Okay, what's your full name?
Chloe Zhang
Do you know your username and password?
Username: chloez33 password: kittens98
Thanks! I didn't need that information, just so you know, I just wanted to know whether or not you knew them :) What's your email address?
chloez33@email.com
I will send an email containing the information about how to reset your 2-factor authentication.
ok great ok
I will also send an email about best practices for security, this will help you ensure that your account is safe in the future!

Is there anything else I can help you with today?
nope thats it thank you
Okay, have a great day!