Hello. How may I assist you today?
Hi. I was hoping I could manage my shipment. I ordered the wrong item.
Oh dear, I will do my best! What's your name?
I am Albert Sanders.
Can I have your account and order IDs please?
My Order ID: 6677063463 Account ID: 6W5PAHHIP3
Can I have your username and email please?
Email Address: alberts0@email.com and username is alberts0
Thank you. What is the shipping status of your order?
It just says that it is In Transit.
I was able to find your order. I will update your order for you.
Great. I just need to change the order.
That's all set.
Great! Thank you so much!
The system is updated Can I help with anything else?
That was it. Thank you!
Excellent. Have a great day!