Hi, how can I help?
Hi, I am having a little bit of trouble because I would like to know the price of overnight shipping.
Sure, I will be happy to look that up for you.
Thank you. I appreciate it.
First, please let me know your full name or account ID so I may pull up your account.
Joyce Wu, Guest.
Ok, great. Nice to meet you Joyce. Do you know your membership level?
I'm not a member, I am a guest.
All right, the fee for overnight shipping is $20.
OK, thank you so much I need to get this year tomorrow for my friends birthday. It sounds like that's pretty reasonable.
No problem. We can definitely overnight it so it will arrive in time. Did you need help with anything else?
Well, I think that's it.
Ok, I hope you have a great day! Bye now