AcmeBrands, how may I help you?
Yes i'm looking at my bill, and i'm noticing that i got charged twice for my subscription payment
Let me help you with that. Could I have your full name or account id?
Sanya Afzal and my account id is RPEP8HQEKC
Could I have your order id?
sure its 9648920098
Thank you What is your membership level?
sliver
How much is the amount charged?
$99
I can only refund up to $10 dollars, is that okay?
no, that not ok when i was charged twice. i would like my whole $99 please
I am unable to do more than that. However I can leave a message for a manager who might be able to help you. Would you like me to message the manager?
yes i would
Ok I have sent a message to the manager. He should contact you soon.
ok
Can I help you with anything else?
that will be all
Have a good day.