Hello. How may I assist you today?
i ordered a jacket but my order confirmation says two jackets were ordered and i want to fix that error.
I can look into that for you. What's your full name?
Rodriguez Domingo
Can I have your account and order IDs as well?
3CUQMU3YZF  1768900626
I've located your account with us.

It looks like the confirmation was in fact correct, in the sense that you were in fact charged for two. What's the shipping status of the order?
In Transit
Okay, so unfortunately, we will have to wait until you receive the order for you to return the extra jacket. However, I can begin the refund process in the meantime. How much was the jacket?
$84
That $84 will be added back into your account. I apologize for the inconvenience, but I hope you are happy with the way this issue was resolved.
and what do i do to return the jacket when my order arrives?
Let us know and we will send you a shipping label. Once you've got the label, you will be able to return in by mail, at a store, or at a drop off center.
ok
Do you have any more questions?
that is what i needed to find out.
Great. We appreciate your business, have a wonderful day.