hi & welcome! how can I help you?
Hello! I got onw Michael Kors jeans, but I think the shipping cost is too hilgh.
is this an order in progress?
Yes, it's in transit.
let me take a look. what is your name?
please Norman Bouchard
thanks. I also need your username & email & Order ID please

sir?
Username is nbouchard902, email is nbouchard902@email.com, and my id is 10NHMWIF8X
thanks

are you sure? our order IDs are numbers only would you please check again?
yes, it's 7045470972 I don't think those zeroes are letter O
it's fine, the second order ID has verified
ok
and you say your shipping status is 'in transit' is that right?
that's correct
fine, then I will waive the fee for you
That's wonderful. Thank you.
glad I could help is there any thing else?
Thanks agian, and have a nice day.
you too