Hello, thank you for contacting us today. How can I help you?
hi, i am trying to get into my account but i don't have my phone anymore it says i need a 2 step verification but i can't do that
I'm so sorry to hear that but I'm sure I'll be able to help get your 2FA reset
ok sounds good
To start can I please have your Full Name or Account ID?
Albert Sanders
Thank you Albert. I was able to pull up your account. Do you have your email address by chance?
abanumber5@gmail.com
Awesome thank you so much. I just sent you an email with instruction to reset the authentication.
ok sounds good
Also here is a link to  our guidelines on security practices.
ok thank you
Was there anything else I could help you with today?
nope thats it
Thank you for shopping with us, Have a wonderful day!