Hello, how can I help you today?
There seems to be an extra fee on my order, and I just wanted to see what it was.
Okay, can I have your full name, account ID, and order ID?
My name is Albert Sanders, my  Account ID is 1XX9XCDLGX, and my Order ID is 6862920334
I can remove that fee for you right now, how much were you overcharged?
It was $29.
Great, the fee has been removed. Is there anything else I can do for you?
No, that's all!!
Okay, thank you and have a nice day.