Hello and welcome to AcmeCorp.  How can I assist you today?
I was going to check up on my order but I have lost my phone that I was using for my two factor authentication How can I get back into my account?
I'm so sorry to hear that, it looks like you're wanting to reset the two factor authentication, correct?
yes
Okay, in order to reset, I'm going to send you a special code to your email. Can I get your full name please?
Norman Bouchard
Next, can I get your email address?
nbouchard82@yahoo.com
Okay, it's done.  I'm also sending you a link to show you the best security precautions.
alright thanks
You are so welcome.  Is there anything else I can help you with today?
no that was all
Great, have a wonderful day!