Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
Hello, my name is Shayla
Hi Shayla.  How may I help you with today?
Sorry, my order may actually be under Joyce. But in any case, I am wanting to buy a Guess shirt. I looked at it yesterday, but when I went to order it today, the price is much higher!
Sure I will be happy to help you with that.
Great, thank you
First, can I get the full name for the order.
Yes, Joyce Wu
Can I get your account ID and order ID?
Sure. Account ID is E7LQSSJR6P Order ID is 0171533227
Great, you're all verified.  Our pricing constantly changes from day to day and I am so sorry the price is higher.
I don't see how that is fair to the customer. Do we get a portion refunded to us or something similar? A lot of companies do that.
Our company doesn't currently offer that.  But we are so appreciative of your business, I will be happy to offer you a 20% discount code good for a future order.
OK, that helps. Thank you!
Here is your promo code.  It is good for the next month.  0C7MT
Great, thank you
You are so welcome.  I'm sorry we couldn't refund the price difference, but I hope the promo code makes up for that.  Is there anything else I can help you with?
That's it, thanks for your help
Great, have a wonderful day!