Good afternoon, how can I help you today?
Hi. I checked my order and I see there extra fee? Can u explain why
I can try to help with that, what's your full name?
Joseph banter
Thanks Joseph. Just to clarify, it's not part of your shipping cost, right?
correct
Got it. Can I have your account ID and order ID as well?
one moment please
Sure thing.
9178312729 5CXY2VYGGH
Are you sure that's your account ID?
5CXY2VYGFH
Thank you. I was able to locate your account with us.

Hmm... My system seems to think it's not a mistake with the order. I will look into it more. What's your membership level?
Bronze
Thanks Joseph. Unfortunately, there's nothing I can do at this point because the difference you are seeing is a temporary fee being added to all orders. :(
Okay so it will go away than
No, I am sorry, every customer is paying that fee right now, so it has to stay on there.
Is there a supervisor I can talk to?
Sure, if you call into customer service at (800) 594-0817 and select option 6, they will be able to escalate your issue to our management team.
I definitely will. Ty for information.
Is there anything else I can assist you with this afternoon?
No ty
You're welcome, I am sorry we weren't able to address this issue is a satisfactory manner. I hope someone will be able to help! Have a great afternoon!