Hello! Thank you for contacting us today. How can I help you?
Hi good afternoon I had a question about your return policy I was looking at a few items but just wanted to know how the return policy works
Sure! Can I get your name please?
sure joyce wu
Thank you, Joyce. Let me pull up our return policy for you.

Our return policy depends on your membership level with us. If you are a gold member you can have unlimited returns. Silver members can make returns on any purchases made within the last 6 months. Finally, bronze members can return any items made in
the bronze part got cut off. how long?
Oh I'm sorry about that. Bronze members can return any items made in the last 90 days. And any other members are allowed returns made within the last 30 days.
ok and what are the requirements for each level?
Sure. The membership requirements for bronze members are those who have made over $500 in purchases last year. Silver is over $1000 in purchases. Gold is anything over $2000.
ok so if I purchase stuff for like $500 today, does that make me bronze?
Yes, that would be correct.
or is it last year's purchase?
It's anything in the last year. So 365 days including today.

Can I help you with anything else today?
no that was it
Thank you and have a great afternoon!