Hi! How can I help you today?
Hi.  My name is Crystal Minh.  I am trying to add a Michael Kors shirt for $54 to my cart, but the cart is not updating.  Can you help?
Absolutely, just a moment please. It won't be much longer, my apologies Great, so can you please try refreshing the page?
I have tried refreshing the page with no luck.
Add the item after you refresh it. Ah, alright. Try logging in and out of your account please.
OK I will try that.
Great.
That solution worked.  I now can see the item in my cart.
Awesome! Is there anything else you need help with today?
That's it for today.  Thanks.
Great, we appreciate your business with AcmeCorp, have a good day!