Hi, how can I help you?
I was wondering if you could tell me how to wash a jacket that I'm looking at.
Yes, I can help with that Which jacket is it
I don't want it if I have to dry clean it. Michael Kors jacket.
Ok, let me check.

dry cleaning is a hassle Good news!
Yes, and expensive!
Yes! That jacket can be washed and dried at home.
Oh great, I really wanted it, but not if I couldnt wash it myself.
We do suggest drying on low heat so it doesn't shrink
Thanks for all your help!
I understand!
good to know, thanks.
your welcome. Can I do anything else for you today?
Nope, thanks and have a great day!
You too. Good bye