Hello, how may I help you?
I can't get into my account because I set it up for 2 factor authentication and I don't have that phone anymore.
I can help you reset that. Could I get your name, please?
Joyce Wu
Thanks, Joyce. I'll need the email on the account to send instructions to reset the two-factor authorization.
jwu66413@email.com
I'll right, I'll send the reset email now.
Ok, got it.
You should also review this link of best security practices.

Is there anything else I can do for you?
Let me make sure I can sign in real quick
Sure
Ok, it worked. Thanks! That's all I needed
Have a great day!