Hello, how may I help you today?
Hello, I have been charged twice for the premium subscription and need a refund
I am so sorry to hear that. Please give me a moment to look into that for you. Can I please have your full name, account ID, and order ID?
Chloe Zhang  4743775209 48TMYLTWDZ
Thank you. Can you please tell me your membership level?
bronze
I sincerely apologize, but our records show that you were billed an additional amount because there was a past due charge on your account. In this case, I am not authorized to offer you a refund.
oh I see Ok well thank you for the information
Is there anything else I can help you with today?
that is all
Thank you. Have a great day!