good morning, how can I help you?
I order the wrong item by mistake and need to see if I can get that removed and the correct item added.
sure, one moment please would you give me your full name or account ID
Joseph Banter
What status is your shipment currently in?
Out for Delivery
additional to this would give me your order ID, email and username please
jb733664 jb733664@email.com Order ID: 1992370474
ok, everything in order tell me which product you want to change
I want to take the Tommy Hilfiger boots off and add the Michael Kors shirt
all set!
Thank you so much.  That was much easier than expected
a pleasure to help you Mr. Joseph