Hello! Thank you for contacting us today. How can I help you?
Hi I seem to be missing credits from my account It was from a one time deal due to a previous purchase
Oh no! I'm sorry to hear that. Let's see if we can resolve that. Can I have your name please?
Chloe Zhang
Okay let me see what's going on. One second.

Do you know how much the credit was supposed to be for?
40
Okay it does look like it was an error in our system. I have generated a promo code for the missing credit. Here you go: UQ75U. Can I help you with anything else today?
that was all thanks
Thank you and have a great day!