Hello, how can I help you?
can you help me retrieve my username?
Sure thing, can I have your full name?
David Williams
I will need two of the following pieces of information to verify your identity: zip code/phone number/email address
94229 zip dwilliams649@email.com
Thank you, your username is dwilliams1
ok awesome thanks so much
You're welcome, is there anything else you need today?
thats it
Okay, have a nice day.