Hello, thank you for contacting us today. How can I help you?
I want to make sure that my subscription is active
Alright, I'm sure I can help with that. Was there anything specific about the status you needed to know such as the due date or amount due? Or maybe payign the bill today?
yes, I may need to pay my subscription. Will you be able to help me with that?
I'll definitely be able to help with that. Can I please have your Full name or account ID in order to pull up your account?
Joyce Wu Account ID: THNN2QFLLZ
Alright thank you and thank you for providing the account ID, can I also have the Order ID please?
Order ID: 1625516108
Alright thank you, I was able to verify your identity with the system. Let me look up the status of the subscription for you.

Alright it looks like the bill may have already been payed. Your subscription is listed as active with no amount due. And the bill was due today so you shopuld be in the clear.
oh that is good to know. So, it was due today but I don't owe anything?
Yes that's correct
huh. well that sounds good to me. that is all I needed today, thanks
Not a problem. I hope you have a great day!