Hello, how may I assist you today?
I need to make a return,
Alright, I can help you with that. Just to clarify, you received an item that you would like to return?
Yes
Can I please get your full name or account ID?
Albert Sanders
May I ask what was wrong with the item?
I got the wrong size. I need a large, but it seems I have a medium
Okay, I just have to validate the purchase. Can I get your username, email address and Order ID?
3907679070 albertsanders165@email.com  albertsanders165
Thanks Albert. What is your membership level?
Bronze
When did you purchase the item Albert?
2020-02-06
Great, that is within the 90 day return period so it will be no problem to return this.
Great
You will need to print out a return label. Can I get your address for that?
sure 0888 Lincoln Ave  San Mateo, CA 59330
How will you be returning the item Albert?
What are my options?
You can either mail it, drop it off in store or at our drop off center.
Well I'm guessing the stores are closed right now, so I guess I'll just mail it.
Great, the shipping label will be emailed to you and when we receive the item you will get your refund.
Great.  Thanks for your help.  Have  a nice day.
You too!