Hi! Thank you for contacting Acme today. How may I help you?
Hi, I noticed my subscription was removed from my account... I just wanted to know the status of my account
Sure I can help with that. Can I have your full name?
Rodriguez Domingo
How did you hear about this issue?
I got an email saying my subscription was removed. I still want the subscription.
I just looked into our system and your subscription is still active.  It appears that it was a spam email.  Please disregard it.
Perfect, thank you so much for helping me out.
You're Welcome.  Can I help with anything else today?
Nope, that'll be it
Great! Enjoy the rest of your day