Hello, how can I help you today?
good morning. I heard online that my account may have a subscription on it that I didn't order can you check for me?
Sure, let me look into that.
i'm sorry, the subscription i did want was actually remove...
I see, so a service was removed from your plan is that right?
yes, i heard online that that may have happened. but I don't want to lose my subscription
Could I get your name or account ID please?
yes it's Norman Bouchard and i don't know my account id
That's fine let me see if I can proceed without it. So did you hear about this potential problem through an email?
yes
Let me trying to check our system about this.
ok
Mr. Bouchard I have reinstated this service to your account. Can you check that it works?
sure give me a sec yep, seems to be all good now
That's great! Can I help with anything else?
nope that's it
Have a nice day.