Thank you for contacting Acme.  How may I help you today?
Can you help me change my shipping details? I moved into a tiny house at the end of my street and I'm afraid my future purchases won't reach me.
Sure I can help you with that Do you have an existing order that you need to update the address on?  Or is this just for any purchases you might make in the future?
Both, but the more important thing right now is my current order. I can take care of the other one when I have more time.
Okay, I can help with that existing order
Great, thanks
I'll just need to gather some information from you first.  May I have your full name and your current order status?
Joseph Banter, and in transit So you can see my concern
I can, indeed and to verify the account, I just need a couple more things from you: your username, email address, and the order ID
My user name is jb301866, my email address is jb301866@email.com, and my order ID is 3301794302.
Okay, it looks like the system is allowing me to change the address, so we must have gotten it just in time
Whew!
may I have the full address of your new location
Yeah, it's 8366 Lexington Ave  Baltimore, MI 11850.
Okay, it looks like we're all set
Awesome, thanks!
You're welcome.  May I help with anything else today?
That's all.
Excellent.  Have a great day