Hello. I have an issue with my account
Alright, what is your full name?
Sanya Afzal I saw that one of your premium subscriptions was added to my account. I don't want this!! I am not going to pay for it. Can you please fix it?
I can certainly take a look. To verify your account, I need your account ID and the order ID for the subscritption
Okay My account is 2jkss832 My order ID is 292736736
and what membership level are you?
Gold
Great, how much were you charged in error?
$40 It's a lot of money
Of course.
I really don't want to pay that
As a gold member you are entitled to a refund
Great!
I just refunded the full 40 dollars to the credit card we have on file on your account. You should see it within the next several business days
That's perfect. Thank you for fixing this error for me
Is there anything else I can do for you?
No, that was it. I just didn't want to pay for the subscription
No problem at all. Have a great rest of your day.