Thank you for contacting AcmeBrand. How may I help you?
Hi I have a question about your return policy
Sure thing, what would you like to know?
I bought a pair of boots for a birthday present but it's not the right size. I wanted to know how I can return it?
Alright, I believe I found the correct information for you. Returns are based on your membership level. Gold members can make returns no questions asked. Silver member can make returns on purchases in the last 6 months. For bronze members this is 90 days and as a guest the window is 30 days.
hmmm, my status is bronze I made the purchase in September of 2019
Also note for guest if you have the receipt we will still be able to make the return, same goes for bronze or silver.
I think I have the receipt somewhere
Great, you should be good to make a return then
ok cool that's great
Was there anything else I could help you with today?
how can I get the return started?
You can contact an agent and simply tell them you would like to get a return started. You'll be asked for information to validate the purchase and then for your address to setup a shipping label for you.
ok can I get that started now?
Would you like to start a return with me now or were you just wondering about the policy?
I want to start a return but I wanted to know how the policy worked
Alright lets get that started for you then. Can I please have your full name to pull up your account?
Joyce Wu
Thank you Joyce. I was able to pull up your account. Could you also provide me with your Username, Email and Order ID so I can validate the purchase?
jwu55057 jwu55057@email.com 1813099703
Great everything looks good.
ok cool
If I recall correctly you said you were a bronze member and have your receipt correct?
yes
Great. Could you provide me with your address?
5555 Lincoln Ave  Newark, MI 46324
Alright and how would you like to do the return. By mail in store or at a drop off location?
mail
Alright, your return is set up and you'll be getting a shipping label shortly. Was there anything else you needed today?
great thanks so much! that's it
Thank you for shopping with us. Have a great day!