Hi, how may I help you today?
Hi, I have a premium subscription question
Ok, what is your question?
I got charged twice for my subscription, what is going on?
Sure, can I get your full name to get started?
Sanya Afzal
Hi Sanya, I will also need your account iD and an order ID
Account ID: NJYC4JF719 Order ID: 4187748569
Great, that worked out nicely So what member level are you? This changes what I can do
Gold
OK, that should make things easier and how much is your overcharge for?
Not sure, it was just charged twice
OK, the normal amount is $99
Oh great!  Is that all?
Yes, as a gold customer we generally just give gold members what they want
wonderful, that's it then
ok, thank you for shopping at AcmeBrands I'm glad I could help you today