Hi! Thanks for contacting Acme support. How can I help you today?
Hi! I would like to upgrade it to overnight shipping coz I need my order sooner than I thought I was hoping you can help me with that
I can look into that for you. May I have your full name?
Chloe Zhang
One moment, Chloe.

Chloe, can I also get your Account ID and Order ID?
WBXUEGGGJN Order ID: 1173556979
And what is the shipping status on that order?
Can you check that for me?
I can't. It should show that info for you on your order screen.
It says delivered
Thanks Chloe!

Chloe, because you've already received the item, I can't upgrade the shipping.
May be I should check the mailbox. I apologize.
No problem at all. If it's not there, just come back and let us know!
Will do. Thank you for your help
Is there anything else that I can help with?
Thats all. Thank you
Have a great day and thanks for shopping with Acme!