Hi! How may I assist you today?
I have to remove a second item from my order please my husband doesn;t want it anymore
Okay, may I have your full name?
Joseph Banter
Thank you. May I also have your account ID and order ID?
Account ID: 2DGQDGSNJK Order ID: 3805613394
Great! And just to verify, you ordered two items but only actually want one, correct?
yes please
Okay. Can you check your email and see what the shipping status of your order is?
Shipping Status: Out for Delivery
What is your membership level?
Silver
Great! That means I can give you a refund immediately. Once your order arrives, call us back to get a shipping label to return it. How much was the item that you want to return?
59 thank you so much
No problem! Your refund has been processed. Is there anything else you need?
nope, thank you! have a good day
You're welcome!