hello
Hi! How can I help you today?
the shipping cost for my order was just crazy high this time.  just wanted to make sure that wasn't a mistake
I see, just a moment. Alright, so do you want a refund for the shipping cost?
yes please
Can I please have your account ID or full name?
ZLVXJLN2IA
Great, Now I need to validate the purchase, can I please have username, email address, and order ID.
rodriguezdomingo934 Email Address: rodriguezdomingo934@email.com Order ID: 9000688090
Great, what is the shipping status?
Delivered
So the best that I can do since the item is already delivered is refund a portion of the shipping.
great sounds good
I have initiated the refund, Is there anything else I can do for you today?
that's it, thanks
Great, we appreciate your business at AcmeCorp and please have a good day!