Hello, how can I help you today?
Hi, I need to add something to my order
Glad to help. May I have your full name please?
I forgot to add it when I ordered Joseph Banter
thanks Joseph. Give me a second.

Can you please let me know your Account ID and Order ID to verify your identity?
I want to add a pair of Calvin Klein jeans sure Account ID: QLT10NKKXQ Order ID: 3126201137
Perfect. What is the shipping status of the order?
doesn't say can you do it?
I actually need to know the shipping status first.
I think it says delivered
Oh then it is too late. What is your membership level?
I'm a guest thanks anyway
Sorry that only Gold and Silver members can get a new shipment with no shipping fee.
okay I'll buy them somewhere else then, Bye
You are welcome. Is there anything else that I can help you with?
no
Have a nice day!