Hello, how may I help you today?
I accidentally purchased an item and would like to remove it from my order.
Did you order too many items by accident?
I ordered one item that was the wrong size and didn't mean to purchase it
I can certainly help you with that. Can I please have your full name, account ID, and order ID?
Alessandro Phoenix Account ID: C5PQ5TEAY2 Order ID: 6335023571
Can you please tell me the current shipping status of the order?
It says out for delivery
May I have your membership level please?
guest
Since the order is already out for delivery, please contact us again after you receive the item. We will be able to help you start the return process.
Ok, that will help thank you
Is there anything else I can help you with today?
No that is all, thanks
Thank you. Have a great day!