Hello, how may I help you today?
I want to change the name on my account because it is spelled wrong.
Sure, I can help with that. Could I start by getting your full name or account ID?
I don't have that
DO you have access to the current account name or account ID number?
Crystal Minh
Thank you, and just to double check you need to change your name on the account, correct.
yes
Perfect, allow me to just enter this in.

To help verify the account identity I'm going to need your Zip Code, Phone Number, and Email Address. If you don't have all three there are some other ways to verify
94769, (945) 479-4617, I don't have an email
Do you have you username, pin number, or an order ID?
pin number is 541501
Thank you, one moment

Great, your identity has been verified. Now if you could just give me the new name you would like on the account
It's Krystal Minh
Your account information has been updated. Is there anything else I can do for you?
No that's it, thank you
Thanks, have a great day!