Hi, how can I help you?
Hi! I had placed an order for a jacket but I received the wrong color I would like to return it please
Ok, I can help you return the jacket Can I have your full name or Account ID please?
Rodriguez Domingo
thank you Can I also get your Username, email and Order ID to pull up your order
rodriguezdomingo311 rodriguezdomingo311@email.com Order ID: 9007980857
Thank you. Do you know your membership level?
Bronze
Do you know how long ago you bought it? the purchase date or do you have the receipt?
2020-03-27
ok great! just fyi, Bronze members have 90 days to return items
Oh okay understand So you can process the return for me?
Yes!
Great. Thanks
I just need your address and we will send you the return label to print out. Then you can send it back when you get a chance
7240 Woodshore St  Brighton, MI 28177
How would you like to process the return?
by mail please
great

Ok it's done, just print the return label and send the item back when you can
Thank you
you're welcome Can I help with anything else today?
That is all. Thank you
Have a great day Good bye