Hello, thanks for contacting AcmeBrands! How can I help you?
I want to look at my shopping order history but cam't
Okay, let me see what I can do.
I lost my phone and can't use the two-factor authentication
Ah, I can reset that for you with no problem! What is your full name, please?
Chloe Zhang
Thank you, Chloe. And what is your email address on file?

If you don't know what it is, I can verify your account with other methods.
That would be great!
Do you have your PIN or mother's maiden name that you can tell me?
My security answer is Livingston
Thank you.

A reset code will be sent to your email on file, zhang_gang@email.com.
Wonderful, thank you!
I'm also sending you a link about best security practices to keep your account secure.

Can I help you with anything else today?
Thanks that is helpful! That is all
Okay, have a good day, Chloe!