Hi! How may I help you?
I'm trying to figure out when my jacket is going to ship out
Sure! May I have your full name, Account ID and Order ID in order to check?
You bet, it's David Williams the account ID is qycik4yr09 and the order id is 9096965985
Alright, one moment please.
good
How long have you been waiting for this order?
About 5 months since last October Also the paperwork has my zip code wrong I live near Seattle, but it's got a zip code for some place in Georgia
Well then, let me get your new address and I will have a new one shipped out to it by this week!
ok, it''s 0339 Lincoln Ave, Seattle wa, 98107
Your new item will ship out to this address soon. Anything else I can help you with today?
No, that's it.  What do I do if two of them wind up arriving?
That shouldn't happen, but you can keep the other one. Anything else?
No, I think that's it.  Thanks!
Have a great day!