Hello, how can i help you
I think my premium subscription was removed from my account even though I did not ask it to be.
Do you think it expired?
No, not that I know of.  Can you check my account and see.
Did You want me to find out the due date?
yes
Okay can I get your full name please.
Rodriguez Domingo
Great, found your account. Now can I get your account id and order id
Sorry, I do not have that.
I need to be able to verify your identity with this information.
I don't have it. Oh found it.  It is 23543323
Is that the order id or the account id?
account ID
Can you find an order id too?
it is 2323443
It seems your due date was yesterday. So It has expired.
Oh, ok
Do you need anymore help?
no, thanks
have a great day.