Thank you for contacting Acme.  How may I help you today?
I need to see where my refund is at in the process. And also, if I can add these Guess jeans to my refund.
Okay, I can take care of that for you
They didn't fit my boyfriend at all :(
Oh, I'm sorry to hear that
It's okay, I think he just needs to redo his measurements.
I'll just need to gather some information so that I can verify your account and update this refund
Sure, what do you need?
and if I may, the Calvin Klein jeans are more well-suited to the body-builder physique
Lol, that he's not. He's the IT-guy physique. But he's cuddly, so it's ok.
your username, email address, and the Order ID would be great
Username: chloezhang775
(and in that case, the Tommy Hilfigers should suit your needs)
Hmm, I'll definitely look into those then. Order ID: 8434549014 Email Address: chloezhang775@email.com
There we are.  And may I confirm the dollar value of your existing refund, before I add the Guess Jeans, and then the purchase price of the Guess Jeans by themselves?
$100 for the existing refund $89 for the Guess jeans. It's too bad, cause they're super cute.
That they are.  But they do have a tendency to run a bit small.  I'm sure you'll be pleased with the TH jeans, though and for now, I can go ahead and update your refund for you
Yeah, I need to get is actual measurements. Okay, thank you so much for your help.
You're very welcome.  And you're all set.
Thanks again. Have a good day!
Is there anything else I can help with while we're here? Ah, you too