Hi, how can I help you today?
Yes, I want to check my order status online, but I forgot my password.
I can help with that, could I please have your full name or account ID?
Joyce Wu, pin number 644870
Do you know your username?
Yes, it is Joycew33
I cannot retrieve your password but I can make you a new one.
ok, thanks
Your new password is mc2ab0mlw8a Is there anything else I can help you with today?
no, thanks
Have a great day!