hi
Hello! How can I help you today?
I want to return an item it has a stain Product: Boots
Sure. i can help you with that. Can I have your full name or account ID please so I can pull up your account.
Name: Joyce Wu
Thank you Joyce.

Now I need your username, email address, and order ID to validate the purchase
Username: jw838310 Email Address: jw838310@email.com Order ID: 4168249619
Thank you! And what is your membership level?
Member Level: Silver
When did you purchase the item you wish to return?
Purchase Date: 2019-11-20
I can process the return for you. Can I have your full address so you can print out a shipping label.
Address: 3935 Kennedy St  La Fayette, CA 67942
Thank you! How would you like to return the item? In store, by mail, or at a drop off center?
mail
Ok. you are all set. Is there anything else I can help you with today?
no thank you
I hope you have a great day!