Hello, how can I help you today?
Hi there, I recently placed an order for a shirt and it looks like I was charged an extra fee.
Okay, can I have your full name?
Chloe Zhang
And your Account and Order ID's?
Account ID: 45IULRCAQY Order ID: 0280737978
Okay let me check the system about all this.

Can I have your membership level?
I'm a guest Is there any other info I can provide you with?
One moment please!
Ok, thank you
Well I'm sorry to say this, but because you're a guest we can't offer you a refund for this regardless of the issue. Most likely there was a surge in pricing of some sort you didn't notice
So, you can just over charge me because I'm "only a guest"
I'm sorry it's part of company policy.
Then I want to return the item\
How long ago did you purchase it?
I just received it so about a week ago
Okay, can I have your username, email, and Order ID?
Here's is this again...Order ID: 0280737978 chloe.z@gmail.com username chloeZ
And again, you're a guest?
Correct
Can I have your full address so I can input it into the shipping label I'm going to email you?
Address: 7546 Lexington Ave  La Fayette, TX 52532
And would you like to return this by mail, in store or at a drop off center? Hello?
mail
Well the email should be sent with all the instructions you'll need to follow Is there anything else I can do for you today?
No, that should be it for today, thanks
Well then have a nice day!