Hi, how may I help you?
Hi, I got charged twice for my subscription? What's going on there?
No problem, I can help you with that What is your full name?
Crystal Minh
Hi Crystal, are you saying you bought one item and was charged twice?
I don't think so, I bought one annual subscription but was billed twice
OK, can I get your account ID and Order ID?
Order ID: 2846282724 Account ID: FYQBPGX2IH And what is your name?
My name is Carol, thanks for chatting into AcmeBrands today

You've been verified Crystal! Moving onto the next step, I'll need to know your membership level
Sure, i'm a gold level member That should probably help, amirite?
You sure are, being gold is always helpful. How much was your subscription for?  In other words, how much did you get charged? Hello, are you still there?
yea, I have to pull up the email to check Do you know how much a single subscription is supposed to cost?
Yes, a single annual subscription is $99
OK, i got charged $198, which is two of them
Got it, so the refund should be for $99 then
Yea, that sounds about right Great, being a gold member makes this quite easy
Yup, that's right And can I help you with anything else today?
No, that's it
Great, have a wonderful day!