Good afternoon, how can I help you?
Can you tell me the total price of my purchases? It seems I was charged too much
Does the product already have it in your possession?
Yes, all 3
ok, could you give me your full name or account ID. please
Joyce Wu YZNPZB8UVY
Would you give me your order ID
7160946372
Ok everything in order, let me verify with our system the problem.
Ok
Mr. Joyce Could you tell me your level of membership please
It's gold
Ok, how much does it say the additional amount was on the bill?
300
All ready Mr. Joyce
Thanks
Sorry for the inconvenience. Have a nice day!