Thanks for choosing AcmeBrands! How can I help you today?
Well, I need to check my order status because I think there's a fee there for no reason!
Sorry to hear that! Let me take a look for you.
Thanks
What is your full name, please?
Crystal Minh
Thank you, Crystal, and can you please send me your account and order IDs?

That will allow me to verify your identity.
Oh, I'm sorry...I started daydreaming for a minute! My account ID is OASXB8LFRR and my order ID is 1487343130.
No worries, verification complete! Let me see what happened here.
Okay
What is your membership level?
Bronze
I've checked into it, and I'm afraid that there isn't anything that I can do. It looks like the higher price you noticed was due to market demand that day, and the price was set on the site accordingly. I'm very sorry for the inconvenience.
Oh man. That's okay, thanks for checking.
You're welcome! Can I help you with anything else today?
No, that's all.
Okay, have a great day!