Hello, how may I help you today?
Hi, I can't use my promo code.
Sure, I can certainly help you with that. Can you please tell me your full name or account ID?
Joyce Wu and my username is joycew86
What error message are you receiving when you try to use your promo code?
I got this promo code just five days ago, but it's saying that it's invalid.
Please give me a moment to check your promo code with the system.
I tried to use it with my Tommy Hilfiger jacket purchase.
Can you please tell me your membership level?
Sure, I'm a gold member.
Thank you. I will immediately generate a new promo code for you. I apologize for any inconvenience you might have experienced.

Your new 20% off promo code is 9B564. It will be valid for up to 7 days.
Great! I'll use it right away. Thanks.
You are welcome. Is there anything else I can help you with today?
Nope, thanks again.
Thank you. Have a great day!