Hi, I was hoping you could give me help with something on my order.
I'd be happy to! What do you need?
I noticed that if I move my shipping up to next week to be delivered, I won't have to pay a shipping fee. I'd really like not having that charge.
That will be no problem. First, can I get your full name or account ID?
my account id is BWYZBESKKR
I have pulled up your account but still need to verify your identity. What is your full name and the order ID?
My name is Albert Sanders and it's 3065158276
Thank you. Do you know whether it has already shipped? Or did you get an email telling you what the shipping status is yet?
I'm not sure.
Okay. Can you check? It will say order received, in transit, out for delivery or delivered. I think it would be one of the first three since you haven't gotten it yet.
Oh, yes, it is order received.
Thank you. What is your membership level?
Silver
Wonderful! Since you are silver, we can delay the shipping with no problem. It will only take a moment.
Thanks, that would be great.
Your order has been updated for delivery next week. Is there anything else I can do for you today?
That'll do it. Bye.
Thank you and have a great day!