Hi, there.  How can I help you?
Hello Mr. Agent Can you please move my delivery date until sometime next week?  I really don't want to have to pay a shipping fee, and I don't mind waiting longer.
I can help you with that.  What is your full name or Account ID?
Rodriguez Domingo ok
Okay, I've pulled up your account.
And???
Do you know the status of your shipping?
Doh!  Yes, I see now that it's already out for delivery  :(
Let me confirm your purchase. I'll need your Username, email, and Order ID
Order ID is 7552146872.  Sorry, I don't remember my Username, but my email address is rdomingo3829@gmail.com ok
Are you a Gold or Silver member?
Silver
Great.  Let me check on some solutions.
OK Could you please hurry?  I have somewhere I need to be.  This is taking a long time.
Yes, I'm just checking to see if there's an alternative for you rather than cancelling.
Ok Huh?
Okay, it looks like we will have to cancel the order.
So what do I do when I receive the order since it's already out for delivery? Should I refuse delivery?
No, I'd accept delivery.  If you'd like to return the item for a full refund, then you can.
I'd keep it if I could just get the shipping reimbursed.  Could I get a refund of just the shipping?
Sure I can do that for you.
Awesome Can I get a confirmation email that I will be reimbursed the shipping fee please?
Yes you will get a confirmation email once it's changed in the system.
Ok, thank you
You are very welcome.  Can I help you with anything else?
No, that was everything!
Have a wonderful day!