hello, how may I help you?
I think my husband paid for a subscription on my account but I do not want it and would like a refund, please.
Okay, may I have your name?
Crystal Minh
Thank you, Crystal. I also need your username, email, and order ID.
Unfortunately, I do not have any of that information.
Not a problem, let me just review our system.

I believe your husband did not actually add a subscription to your account. Someone must have misheard but there's been no changes.
Oh, so you don't see a $40 charge?  Then, that is great.
Correct, there is no extra charge. Is there anything else I can help with?
No, thank you very much
Have a great day!