Hello, how can I help you?
Hello my name is Chloe Zhang, I currently having issues with my recent order
I'm sorry to hear that, Ms. Zhang. What is the issues?
I wanted to check on the status of my order because I realized how high the shipping cost were after checkout Here is my order number for your reference 4076852135
So, do you think you were overcharged?
Yes ma'am, I believe it was an error by the vendor
Do you have your username and email address?
Yes I do chloezhang672 chloezhang672@email.com Im a silver memeber with the site so I really hope this could be rectified
What is the current shipping status of this order? Hello, are you still with me?
Yes I am
What is your current shipping status?
It's saying its in transit
I can cancel the order for you.
I was rushing to purchase the items because it was the last left and did not have time to double check the shipping cost. I really want time items but I think the shipping is a bit high Is there anyway to waive the shipping fee being that I am a loyal Silver member?
The best I can do is cancel the order. Would you like me to cancel?
No I really don't want to completely cancel the order, are there any other options available to me
I do not have any way to change the shipping cost. How much were you expecting it to be?
My shipping is usually free when I spend over $49 which the cost of my jeans were $59 For some reason I was charged shipping on this order which is why I think it was a mistake by the vendor
Sorry, I'd be glad to cancel the order for you and you can try again.
Okay thanks for help
Is there anything else I can help you with?