AcmeBrands, how may I help you?
yes i husband just told me he seen that my premium subscription has been removed from my account. And i don't understand why see i do want it
Let me find out for you.
ok
Could I have your full name or account id?
my name is David Williams and my account id is DG4567HN
And you said your husband noticed the service removed from your account?
yes
Thank you Let me check the system

According to the system, your premium subscription is still part of your plan. Your husband might have misunderstood.
hmm okay, it wasn't when i looked. Maybe it was a glitch and you guys fix it okay, but thank you. I'm just glad i still have it
Can I help you with anything else?
that will be all
Have a good day.