Hello, how may I help you?
I'm having a lot of problems with the website today. The speed is almost unusably slow.
I can help you troubleshoot this issue. Could you try logging out of your account and back in to see if it is still slow?
I actually tried that 2 or 3 times already. I thought it might just be me, but it didn't help
Do other websites run at normal speeds for you?
yes, they do
You could try closing other browser tabs and computer applications to see if they are slowing the site down.
ok, i tried that, but it didn't help
I'm sorry you're still having trouble. I'll write a report to our web team. I can help you make a purchase from my end in the meantime if that will help.
ok, i think that i'll check back in a couple of hours and see if it has cleared up. I wanted to browse a bit more before deciding.
Okay, sure thing. Is there anything else I can do for you?
no, i think that will be all
Have a good day!