Hello, how may I help you today?
Hi I have a question about an order I had made. It's been awhile and I never received it
I can help you out with this. Can I get your full name or account ID?
Alessandro Phoenix If it helps my order ID is 3251288693 I ordered it a few months back and never got it
Oh, that is not good at all! It should never take that long. Let me look in to this for you. One moment please.
ok thanks
Do you have your account ID Alessandro?
yeah 6RYBLUQ03J
Thank you, I just needed to verify your identity.
ok I understand
Do you know your username so I can look up this purchase?
yeah aphoenix597 it's the Guess t-shirt
Thank you. What is your email address?
aphoenix597@email.com
Were you given a shipping status?
it says that it shipped but I never got it
Yes, that is far too long to be waiting. Would you like me to reship the order for you?
yes please that would be great thanks
If I could get your address I will get it shipped right out!
9719 Lincoln Ave  La Fayette, TX 94578
I have ordered the tshirt again for you and it will be sent immediately. Is there anything else you need today?
that's it thanks so much
Thank you so much for your patience as I took care of this. Have a great day!