Thank you for contacting Acme Brands! How can I help you today?
I am kind of annoyed because I got a charge on my billing statement that not not been reversed even though I have already completed the return already.
I'm sorry for the delay in receiving your credits for the return. Can I have your name or account ID to pull up your account? Are you there?
Hey yes Sorry my name is Joseph Banter
To verify your purchase, can you please provide your username, email address and order ID?
Username: josephb9 Email Address: josephb9@email.com Order ID: 6403284775
Thank you, Joseph. How long have you been waiting for the refund to show on your bill?
I don't recall the exact day but its been a while.
Has it been more than 7 days?
Yes
What is your membership level with us?
Silver
I'm not able to issue a new refund for the order because it has already been processed. Your bill may have went out before the refund was completed. You should see the refund appear within the next few days and on your next bill.
Okay that would be great. Thank you.
You're welcome. Can I help you with anything else?
No that is all.
I hope you have a great day!