Hi, how can I help you?
Hello.  I signed up awhile back for a premium membership, and I just wondered if it's still an active subscription.  I would like to keep it.  If it's due and I need to pay that I can do that today.
Great, I can help you with that.  May I have your name?
Sure.  My name is Albert Sanders.
Can I get your Account ID and Order ID?
Absolutely.  My account ID is LBXCYD0VUG and my order ID is 6640718700
I'm going to check the status of your subscription.
Thank you so much.
Okay, your subscription is inactive as of right now.  $49 was due yesterday.
Okay I can pay that now if that's possible.  My credit card should be on file.
Absolutely.  First, I'm sending you a link so that you can check on your status by yourself in the future.
Thank you, that'll be convenient next time. :)
Do you know your Username?
My username is alsanders440
Awesome!  Let's get the bill paid and you'll be all set.
Thanks!
Is there anything else I can help you with today?
No that's all I needed help with; thank you for helping me. :)
You're welcome.  Have a good day!