Hello, how can I help you today?
i returned an item and the charge has not been reversed yet.
Oh, lets look in to that. Can I get your full name or account ID?
Chloe Zhang
Thanks Chloe, I'll just pull up your account. One moment please.

Just to clarify, you have returned an item and have not received credit for it yet?
yes, the charge has not been removed from my billing statement.
Alright, I will have to validate the purchase. Can I get your username, email address and Order ID please Chloe?
chloez34  chloez34@email.com  2909367861
How long have you been waiting for the refund to show up Chloe?
1 week
And can I ask for your membership level Chloe?
silver
Thanks Chloe. It often takes 7 days for the credit to show up. I can't do anything unless it has been longer than 7 days. Since it is just at 7 days it should show up tomorrow!
ok, i'll check on it again tomorrow to see if it shows up.
Thanks for your patience Chloe. Is there anything else I can help you with today?
that is it.
Thanks, you have a great day!