Hello! Thank you for contacting us today! How can I help you?
I need to return the jacket I purchase please
Sure. Can I know the purpose of the return?
oh. well it was a mistake, can we leave it at that?
I'm sorry we need more information about returns before we can process them.
it was the wrong size. it doesn't fit
Perfect. Thank you. Can I have your name please?
Joyce Wu
Thank you, Joyce. Now can I have your username, email address, and the Order ID?
joycew98 joycew98@email.com 3908654502
Great! And Joyce what is your membership level?
bronze
Thank you. Alright when was the purchase made?
2019-12-06
Okay unfortunately that is not within the return window. Do you have the receipt or is the item in it's original packaging?
it is, yes
Great! We can return that then. I will have to print a shipping label so can I get the address for it please?
oh thanks!  0179 Brushwick Dr  San Lima, MI 31237
And would you like that return processed by mail, in store, or by drop off center?
oh. well, i can't really get to the store you know... how about I mail it?
Great. I have that all set up for you. Can I help you with anything else today?
no, that is all. thanks very much
Thank you and have a great afternoon!