Hi there I have an issue with my order
Hello, how can I help you today?
I'm so silly I ordered the wrong size and I need to return my order It's a $59 guess jacket I don't know why I ordered an XL
Happy to help, may I have your full name please?
Alessandro Phoenix
thanks, Alessandro. I also need your username, email address and order id to verify your purchase please.
Okay ap875417 ap875417@email.com 5626031630
thanks, your purchase has been verified. Next I need your membership level to check the privileges, please.
Okay I'm a Gold
Great, gold members get unlimited returns.
Great
You need to print out a shipping label for the return. So I need your full address.
6315 Lexington Ave  Baltimore, NY 50905
Next,how you would like to process your return, by mail, in store or drop off center?
By mail is good
Okay, all set for this return. Is there anything else that I can help you with?
Okay, so I just wait to get the label and then I can return it?
Yes, that is correct.
okay great that's all i needed
Have a nice day!