Hello! Thank you for choosing AcmeBrands. How may I assist you?
Hi.  My name is David Williams.  My Order ID is 8262364914,  On my last purchase of the Tommy Hilfiger jacket for $84, I was charged double.  Can you fix this issue?
I'll be glad to help you with that, David. One moment, please!

May I please get your Account ID and Order ID?
I already provided my order ID.  My account ID is ICCFHWX0S5.
Just to confirm, do you believe that you mistakenly purchased the Tommy Hilfiger jacket twice?
I purchased the jacket once, but I was billed for it twice.
What is the shipping status on your order? It may say "Order Received", "In Transit", "Out For Delivery", or "Delivered".
The shipping status is not available for me to view.
Hmmm, and did you receive a notice via email about this double charge?
No, I just saw it on my bill. I was charged a total of $168.
What is your membership level, please?
Gold
So you were charged $168 and the expected total was $84, correct?
Yes
I'm so sorry for the inconvenience. I'm authorizing a refund of $84 to your account right now.

Is there anything more I may help you with today?
That is it for today.  Thank you.
Thank you so much for contacting AcmeBrands customer service. Goodbye!