Hi there, and thanks for contacting AcmeBrands! How can I help you today?
Hi! I accidentally chose 2 days shipping for my last purchase. Can I change it to free shipping instead?
Let me see what I can do. Can I please have your full name or account ID so that I can pull up your account?
Rodriguez Domingo
Got it, thanks! One moment, please.
thank you
And can you please send me your account ID and order ID?
Account ID: 4IPXKUXVAT nd my order ID is 1914742899
Verified, thank you!

Do you know if it has shipped yet?
it is being delivered
Does it say out for delivery?
not sure about that. Just the shipping status is delivered. probably it is on its way
I am terribly sorry, but because of the current status, I am unable to change anything, since it has already left our warehouse. But I may be able to get you some money refunded to your account. What is your membership level?
that will be great. it is silver
Good news, I can credit that fee back to your account. So be on the lookout for that to post shortly. Can I help you with anything else?
That's all
Okay, have a great day!