welcome, how can I help you?
Hi. I lately bought a promotional package and was supposed to get credits worth $40 but I heard from my wife that those credits have not been added to our account I was hoping you could check that for me please
I would be happy to First, I need your name
David Williams
Hmm. Well, the good news is that our system agrees that the credit should be in your account. Let's try to make it show up for you. Please log out & then log in again, if you don't mind
Oh okay Let me try Well yes it worked Thank you
Fantastic. So sorry for the confusion Is there anything else today?
I appreciate your help thank you
I appreciate you explaining the issue so clearly! Have a great day!