Hello and thanks for contacting Acme Brands! How can I help you today?
Hi! I just checked the status of my order and upon looking I realiazed there was a subscription added I didn't authorize that nor do I want it
I apologize for that. Could you provide me with your name and account ID?
My name is Sanya Afzal I'm sorry I don't have an account with you guys. I checked out as a guest
Okay. Do you have your order ID?
Unfortunately I do not Is there any other way to access my account?
What is the email address used to place your order?
I have my address: 0376 Lexington Ave  Brighton, CA 9267 Oh, I'm sorry. I believe I misunderstood my information. According to my husband, he attempted to check the status of our account
No problem. I was able to locate your account. Give me one moment to have a look at the issue.
And apparently we were signed up for a subscription with your guys premium services however I don't remember signing up for that Okay
Yes, your husband was correct, the service was added to your statement in error. I apologize and I'll be removing that from your account.
Thank you. Will the charges be reversed as well?
Yes, I'm going to refund you the $40 for the error.

I do sincerely apologize. You should see the credit to your account appear in the next few days.
Thanks again! I appreciate your time and patience
You're welcome. Can I help you with anything else?
No, that's it
Great! Thanks for being a customer and enjoy your day!