Hi! How may I help you today?
Hello, I need to return an item I purchased as it is the wrong color
Sure! I would be happy to help with that Can I have your name and account id
Joyce Wu order id is 0158212295
Thank you and for security purposes can you verify your username and email address
joycew91 and joycew91@email.com
Thanks, what is your membership level?
silver
What was your purchase date
09-15-2019
Thank you for all that information.  Due to your order being past the 6 month mark, I am not able to return the item
Oh ok, thank you
I do apologize for that.  Is there anything else I can assist with?
that is all
Thank you for contacting us today.  Have a great day