Hi, how can I help you?
Hi, my name is Norman Bouchard.  I placed an order, but I'm going to need to cancel it
Okay, let me check on that.

Can I have your account ID and your order ID?
certainly, they are, in that order: oops, I'm sorry, I don't seem to have an account ID.  This was an order I placed as a guest but my order ID is 8016396820
Okay, do you happen to know the shipping status of the order?
I'm afraid I don't see that information anywhere. Do you know if it is still in your building based on the order ID.  I was hoping to request a refund before it ships
I'm afraid that the item has already shipped. As a guest member, you will have to wait for the item to arrive, then return it.
Oh I'm sorry to hear about that. In that case, I guess I'll just have to wait until it arrives, and then I'll check back in later
Yes. Sorry for the inconvenience. Is there anything else I can help you with?
No, I think that's everything for now, at least. Thanks for your help
Okay, have a nice day.