I forgot to add my Guess shirt to my order earlier, I'm not sure how I left it out of the cart but I did.  Is there anything you can do to help? Anybody around? Alright, hopefully those on the other side wake up soon. lol
Hello.
Hi there. lol
Still there? I just got here, sorry for the wait.
It's alright. lol Can you help me out with adding the Guess shirt to my order?
May I have your full name or account ID?
Sure it's Joyce Wu, and my account ID is OXHTVTXHIL
What is the shipping status of the order?
It says delivered but it isn't here yet.
What is your membership level?
Gold.
Ok, as a Gold member I can ship the new item to you with no fee.
That works.
May I have your username, account ID, and the order ID?
My username is joycewu44@email.com, my account ID is OXHTVTXHIL, and my order ID is 6575346976
Ok, the order is being processed and the item should arrive within a week.
Thanks so much.
Apologies for the wait. Is there anything else I can do for you?
No that's the only inquiry I had.  I appreciate your help though.
Have a great day.