hi how can I help you?
I need to check the status of an order.  It says I ordered 2 of one item but I only ordered one. My name is Norman Bouchard
ok. what is your name please?
Norman Bouchard I got an email saying that I ordered 2 instead of 1
let me check in our system can I have you account & order ID please?
Account ID: CNKRH8XT7G Order ID: 6540655509
oh dear
what
what is the shipping status please
In Transit
well I am afraid that there has been an error
o.k.  so the email was wrong?
once you receive the item , pplease get back to us & we will initiate a return
Oh my.  Okay, I can do that.  I'll be in touch after it arrives
hold on, we can start the refund now
okay
how much was it?
64
okay

I have begun the refund process. You only need to finalize the return when it arrives. ok?
Thanks for straightening that out for me. yes that is fine
I am very sorry for the mistake
Not a problem.
is there anything else today?
that's all
thanks for your understanding!