Thank you for contacting AcmeBrands, how may I help you?
Hi, I want to know my shipping status
OK, and to whom am I talking to?
Joyce Wu
Hi Joyce, in order to check the shipping status, can I get an Order ID?
ok, 7983619034
I will also need your account ID to verify your identity
XGVHZTILS0
Wonderful, that passed with flying colors Just to be clear, what would you like to know about shipping status?
Well, my package was never recieved and I've been waiting for awhile, so I want to check what's going on
No problem Joyce, can I get your Username and Email as well to validate the purchase
My username is  joycew28 Email is  joycew28@email.com
Great, your purchase has been validated Do you know the exact number of days you have been waiting?
yea, it's already been 5 days
Just so you know, a package can be mistakenly marked as delivered, but requires a couple days to arrive This is especially true if it has been less than a week
Hmm, I see I'm a gold member though
First off, thanks for being a valued gold member! With that said, the shipping is largely beyond our control.  AcmeBrands will pass off your jeans to the distribution center and when the item goes out for delivery, that is up to them.
I see, so there's nothing you can do then?
I have a small number of options, but I don't think anything is necessary at this point.  Please check back in another couple days, and I can escalate the issue as needed. Again, this type of delay sometimes occurs and usually works itself out by the end of the week.
Ok, fair enough I'll wait until the weekend then and see what happens
Great, please feel free to reach out again if things don't work out as expected Thanks and have a great day!