Hi! I'm Crystal Minh
Hi! Thank you for contacting me today! How can I help you?
I seemed to have been charged for something I never bought?
Okay, Crystal! Let's get that figured out for you!

Can I get your username, Email address, and Order ID please?
Sure. crystalminh838@email.com Username is crystalminh838 Order was 7813829201
Okay I have that pulled up. Give me just one second here to look into this!

Okay it does look like there was an error made by the company. Let me just get that credit processing!
Okay.
Okay Crystal! I was able to give you a credit on that error. Is there anything else I can help you with today?
Thanks! That's it.
We apologize for the error. Have a great day!