Hello, how can I help you?
i lost my phone and i am unable to log in to my account using two-factor authentication.
Okay, I can help you reset your 2fa. I will need your full name or account ID first.
David Williams
Thank you, may I have your email address?
dwilliams@email.com
Thank you, I have reset your two factor auth. I will send a link to your email with some security practices to protect your info.

Is there anything else you need today?
that is it.
Okay, thank you and have a nice day.