good afternoon, how can I help you?
Hi, I am trying to order this shirt, but my credit card won't seem to go through.
oh, Let's do a series of steps and see which one could solve your problem. To verify, have you already tried to log out of your account and log back in?
I did that just a moment ago.
ok, so you also try to put the card data again?
I just put the card data back in again. I must have mistyped, because this time it worked.
I am glad to hear all set then
Thank you so much
a pleasure to help you