Hey, I’m Donny. How can I help you today?
Hi I want to check on order status because the cost of shipping was too high.
Absolutely. Can I have your name and account number please?
Name: Crystal Minh Account ID: 5OOMA1AJNU
Thank you. Ill go ahead and pull up your account. Could I also get your Username, email and order ID please?

Still there Crystal?
Username: crystalminh045 Email Address: crystalminh045@email.com Order ID: 4430502314
Thank you. I will go ahead and verify the purchase Have you received any notifications of delivery status yet?
Shipping Status: In Transit I would like to just cancel the order and get a refund.  Personal Info
Thank you. One moment please.

I went ahead and canceled your order for you. Is there anything else I could do for you?
No but thank you
No problem. Sorry for the inconvenience. I hope you have a great night.