Thank you for contacting AcmeBrands today, how can I help you?
Hi, I want to upgrade my shipping method for my last order to overnight.
I can look into upgrading to overnight shipping for you. Can you provide me with your full name or account ID?
Norman Bouchard
OK, great.  I will also need your account ID and order ID to look up the order.
NW3UZWRZUQ 2137293887
Can you confirm which of those is the account ID and which is the order ID please?
NW3UZWRZUQ is the account id 2137293887 is the order id
I am not able to pull up either of those in our system, can you double check to confirm they are correct?
it is correct Account ID: NW3UZWRZUQ Order ID: 2137293887
Thank you.  Can you confirm the current shipping status for your order?
0832 Brushwick Dr  La Fayette, WA 89
That looks like the address - do you have the status of the shipment?
in transit
Unfortunately, at this point it is too late to upgrade your shipping, however it is likely the order will arrive by tomorrow anyway. Is there anything else I can assist you with today?