Hello there I am having trouble accessing my account. I am not sure what my password is
Sorry to hear that, can I have your name?
Joyce Wu
What is your username, Ms. Wu?
i forgot
For security reasons, can I have your zip code and phone number?
21150 Phone Number: (011) 929-2434
Thanks, your username is jwu1
thank you
I don't have access to your password, but I can generate a new one for you.
yes please
Can you please provide your PIN?
i don't have my pin
What is the answer to your security question?
Ahmed
Here is your new password - l4j07yqhdlg
thanks
You will want to change it. Is there anything else?