Hello, how may I help you?
Hello. I want to check my account. I was supposed to get a $40 promotional credit and it's not there.
Okay, could I please have your full name?
Norman Bouchard
Thank you, Norman. Where was the credit from?
It was a one time deal with a previous purchase. It was for some Michael Kors boots I bought.
Sorry for the inconvenience, let me check our system here.

This is a visual bug. It shows on our end you have  the credit. Please try logging out and back in and your credit should show up. Is there anything else I can do for you?
Oh great! Yep I just did and there it is. Nope that's all, thanks so much.
Have a great day!