Hello, how can I help you?
I want to check my account for information on an order. However, I forgot my username, so I can't access my account. Can you help?
Yes, I can help. Can I have your name please
Crystal Minh
Thank you, can I have your zip code and phone number?
zip code is 30576. Phone number is (636) 476-7976
Thank you, your username is Cminh1 What else can I help you with?
OK. Can you hold on a minute and let me try this and make sure it is correct?
Of course, let me know
OK. I just logged into my account, and it is not correct. I still can't access my account.
Okay, I am sorry, there is nothing else I can do at this time. I will notify my team and they will get in touch with you. \

Is there anything else I can do?>
No, that is all. When will I hear from them?
I am sure they will contact you within 48 hours.