Hello, how may I help you?
Hi, I need to return an item. I ordered black but got blue
Sorry for this, could I get your name, please?
yes, you have the pleasure of speaking to Alessandro Phoenix
Thanks, Alessandro. I'll also need your Username, Email, and Order ID.
alessandrop307, alessandrop307@email.com  and my order number is 1299757368
Thank you, sir. What is your membership level?
Silver
Okay, and when was the purchase date?
2019-09-13
And do you have the receipt?
Yes, I have the original packing and all
Great, let's get that returned. Could I have your address for the shipping label?
3374 Brushwick Dr  Raleigh, WA 4847 thanks for your help, glad it was this easy
Would you like to send it by  mail, in store, or at a drop-off location?
send by mail will work
Okay, you're all set. Is there anything else I can do for you?
no that is all, thank you very much
Have a great day!