Hello, how can I help you?
Hello! I returned a pair of boots a couple of weeks ago, but when I received my statement the charge was still on there. Can you help me out?
Sorry to hear that, I'd be glad to help. Can I please have your full name and account number?
My name is Joyce Wu and the Order ID is 5136934660.
Okay, how much was the refund amount?
The amount was $84 and it was for a pair of Guess boots.
Would you like the $84 refunded to your credit card?
Yes, I thought they had already done it, but if not I would love to have it back on my credit card as soon as possible.
I've refunded $84 to your credit card, is there anything else I can help you with?
No, that is all. I appreciate your help and hope you have a great day!
You're welcome. Have a great day.