Hi,  I'm James. How can I help you?
Hello, I was wondering if you could check the status of my order as I noticed the shipping cost was a lot higher than I expected.
I can do that for you.  Can I have your full name?
Norman Bouchard
Do you want to downgrade to a less expensive shipping option?
Actually, can we just cancel the order entirely and give me a refund?
We can possibly do that
Great
I'll need your username,  email address, and order ID.
normanb2, normanb2@email.com, 1595595798
Okay,  can you tell me the shipping status?
Order Received
Okay, the order has been canceled and you will not be charged.
Awesome, thanks so much.
Can I help you with anything else?
That's all for me today.
Have a great day