Hello, thank you for contacting AcmeBrand, how may I help you today?
I would like to check on my order status but i cannot access my account because i lost the phone i use for two- factorauthentication ***two-factor authentication
OK, sounds like you want to reset your two-factor authentication, is that correct?
yes because i lost my other phone
OK, to reset I will need to send a special code to your email.  First can you provide me with your full name or account ID?
Norman Bouchard
Great, can you provide me with your email address?
NormanBouchard2@yahoo.com
The email has been sent now.  To be safe you should also follow best practices for security.  I will be sending a link on the best practices to the email address you provided.
okay
Is there anything else I can assist you with today?
no that will be all
Great, thank you and have a great day!