Hello, how can I help you today?
yes i would like to return an item
Okay, and why is that?
because i ordered the wrong color
Okay, can I have your full name?
Alessandro Phoenix
And your username, email, and order ID?
username is alessandrophoenix397, email is  alessandrophoenix397@email.com and order id is 5096612783
Okay, and may I ask what your membership level is?
bronze
And when did you purchase the item?
3/4/2020
Do you still have the receipt?
yes
Okay, then I can help you. Can I have your full address?
2613 Circle Drive  San Mateo, NY 24571
And how would you like to process this, by mail, in store, or at a drop off center?
mail
Okay, everything is done on my end. Everything else you need to do will be in the email you'll be getting. Is there anything else I can do for you today?
okay, thank that will be all
Then have a nice day!