Hello, how may I help you today?
I'd like to set up a return.
Sure, no problem. Can I please have your full name or account ID?
Albert Sanders
May I ask the reason for your return?
It had a yellow stain on it when it arrived. like glue or something near the sole
I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your username, email address, and order ID?
albertsanders602@email.com Username: albertsanders602 Order ID: 7020221588
Thank you. Do you happen to know your membership level?
Bronze
Can you please tell me the purchase date?
March 16 of this year.
Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you?
great! 8361 Kennedy St  San Lima, CA 79074
Would you like to return your order by mail, in store, or at a drop off center?
Let's mail it in.
Your return process has been started. Please use the return label to mail your order at your earliest convenience. Is there anything else I can help you with today?
Can do. That's all I need. thanks!
You are welcome. Thank you. Have a great day!