Thank you for contacting AcmeBrands, how can I help you today?
hiya so my package hasn't arrived just wanted to see what was going on with it it's been 9 days already
Sure, I can look into that for you. What is your full name or account ID please?
MS79XCNKID
Thank you. I will also need your username, email address, and order ID.
crystalminh662@email.com, crystalminh662, 8550228260
Thank you. As you  mentioned earlier you have been waiting on delivery for 9 days I will go ahead and ship a new order.
oh awesome thanks
Can you provide your shipping address?
5110 Circle Drive  Monterey, NY 10164
Alright, and what was the brand and type of product you had ordered?
Product: Jacket  Brand: Michael_Kors  Amount: $94
Your replacement order has been placed. Is there anything else I can help with today?
great, thanks that's it
Thank you, have a great day!