Hi, I'd like some information about a pair of boots.
May I have your name?
Sure, Crystal Minh
Hi Crystal,  I'm James.   I'd love to help you with that.  What information do you want to know?
I'd like to know what they are made of... they look leather, but I can't tell.
I am unsure.  That information is not in the FAQ. We have a wide range of boots in many different materials I'm sorry that I can't help you with this.  Is there anything else I can help you with?
would it help if you knew which boots?
That might help.
they are black Hilfiger's and have a red and white stripe at the top. retail is $59
I still cannot find that information.  I am deeply sorry. Can I help you with anything else?
No, i guess that's all. Unless you know where I can get the information from
You might check the manufacturer's website. Goodbye