Thank you for contacting Acme.  How may I help you today? Are you there?
Hi Sorry yes i am I have an issue with my account
Okay, I can help with that
I want to see my shopping history But I can't get into my account I forgot my password Can you help me get in?
Of course, and that happens to the best of us I'll just need some information for you, and then I can give you a temporary password that should get you in the door
Okay that would be great I feel so silly about forgetting my passowrd usually i'm more on top of things :(
May I ask your full name and your user name
Crystal Minh crystalisastar
I wouldn't worry about that at all.  There are bigger things to worry about than passwords these days
yes, there are !!!
Okay, I can see your account.  For security purposes, I'll just need to ask for either your PIN number, if you have one, or the answer that you gave to a security question
Okay My pin is 933569
Excellent.  So the password bfm5u6gs1do will get you into your account, and from there you can change it to whatever you would like.
Okay Let me try that I am logging in right now Oh great!!! I logged in And I can see my shopping history This is wonderful
Ah, good to hear
I will make a new password now that I can remember Thanks for your help
You're welcome.  Is there anything else I can help you with today?
No that was it thank you
Have a great day