Hello, how may i be of service?
Hi there - there's a pair of boots I'm thinking about ordering but I wanted to get some more information first
If I understand correctly, you are asking today about a single item (boots), for some more information?
Yes, that's right
I can definitely help you with that, may i please have your name?
Do you need my name? Or rather, do you need my full name?
It is not necessary if you do not wish to share, just a pleasantry
Ah okay
Since you are only inquiring about an Item, there is no need to pull up your account So, what information about our boots were you looking for?
Right, I wanted to buy them for my wife and I wanted to know if they were waterproof
We have many different design boots, with both waterproof and non-waterproof models that being said most of our boots are waterproof
well I'm looking at a pair of Calvin Klein boots
the only way to know for sure is to check the guarentee is present and attached upon purchase
what guarantee?
There should be a guarentee displayed upon adding the item to be purchased, if it is waterproof If it is not waterproof, there will be no guarentee shown the guarentee is for the waterproofing
Why doesn't it just say so on the product page?
I am not sure. I agree that doesn't make much sense, however, I can file a report with our development team to fix the issue if you wish
Yes, you should do that
Ok, I have filed that report to our internal team for you just now, they will recieve it shortly and hopefully be able to change the site going forward to show the guarentee more prominently on the page is there anything else I can do to assist you?
No that's all
thank you for contacting us, and have a nice day