Hello, how may I help you today?
Hello, I want to look at my shopping history but I seem to have forgotten my password because I can't access my account.
I can certainly help you with that. Can you please tell me your full name and username?
Chloe Zhang.  Username chloez82
Thank you.

Due to security concerns, I am unable to recover your current password, but I can generate a new password for you.
Oh ok.  That's fine
Can you please tell me your PIN number or the answer to your security question?
security answer is Livingston
Thank you.

Your new password is bvg7u8n0fvo
Ok great thanks
Is there anything else I can help you with today?
Nope that was it you've been a big help thanks
You are welcome. Thank you. Have a great day!