Hello, how can i help you
Hey I need to change my shipping to next week delivery, please.
You want to downgrade shipping?
Basically yes. The shipping was a bit high so I rather just receive my item later.
I will be happy to help you out. |Can I get your account id
Thanks! 97ILMJSPRR
Now I need to verify your identity I will need your full name and order id
Albert Sanders, 1114345895
Everything looks good. What is the shipping status?
In transit
Unfortunately it is too late since it is in transit, However i may still be able to help, what is your membership levl
I'm a gold member
Being a gold member I can give you a full refund on the shipping fee.
Really? That would be awesome.
Yes, I will process it right now. Do you need anything else?
No that's it! Thank you for your help.
Okay, have a great day