Hello, how may I help you?
Hi. I'm trying to look up items but the searches just don't seem to make much sense to me.
I can help troubleshoot this issue for you. Could I get your name, please?
Sure, it is Norman Bouchard.
Thanks, Norman. Could you try logging out of your account and back in the see if the search works?
Sure give me one second to try that. Nope. The search bar still isn't work right.
Okay, try clearing your web browser's cookies. They may be cause the search trouble.
Sure. Let me try that. Oh yes! Clearing my cookies seems to have fixed the problem. THe search is working perfectly now.
Oh, great. Is there anything else I can help with?
That was all. Thank you for your help!
Have a good day!