Hi, thanks for contacting Acme customer support. How can I help you today?
Hi my name's David Williams, gold member.
Hey David!
I just made an order, but I need to change the shipping details
I'd be happy to help with that. Just one moment.
I just want to move the ship date back to next week, to get the cheaper rate ok
Got it.

Can I have your Account ID and your Order ID?
sure JS90CKM9Z0 9412953823
Super, Now I'll also need your shipping status on that item.
Yes, it's still showing "Order Received" so we're still in good shape
I think you're right, do you have your membership level?
Yes, I'm a gold member
Sir, as a Gold member you have earned our highest level of service. I'm going to delay the shipment for you.
ah, excellent
You are all set on that change. Is there anything else that I can help you with today?
Great, thanks so much for your help, and that was everything
Thanks for shopping with Acme. Have a pleasant day!