Hello How can I help you?
Hi I am trying to access my account but I lost my phone. I can not complete the two factor authentication.
I will be glad to help you with that.
It's urgent please help
Could I have your full name or account id?
Chloe Zhang
Thank you
account id 22993
Could I have your email address?
sure chloezhang103@email.com Now what?
I am going to send you an email to reset the code.

Just follow the instructions on the email and you should be able to access your account. I am also sending a link about security best practices.
Hm, ok Sounds good
Is there anything else I can help you with?
No, that's it
Have a nice day.
THanks. You too.
Goodbye