Hi I want to return an item I got the wrong size Can you help me with that
Okay, no problem. Can you please give me your name, account number, and order number?
Sanya Afzal Order ID: 9909215748
Great - thank you. Do you happen to have your account number, too?  Or an email address?
No. I don't
Okay, no problem.  I don't see that you have a subscription with us - is that correct?
I do
Oh. Hmm. Okay. Could I get your email address please? Maybe I can pull up your account that way.
Email Address: sanyaa30@email.com
Oh, I see it now!  One moment...
Okay
Do you happen to know what type of membership you have?
Silver
Great. Okay, can you tell me the date of purchase?
2020-03-02
Wonderful. Yes, you can certainly return that item. Would you like credit, a refund, or are you hoping to re-order in a different size?
I want a refund.
Okay, sure. We'll need to send you a return authorization, so can I please get your mailing address?
Okay 9444 Kennedy St  Baltimore, WA 79492
Okay, and would you like to return the item by mail, or by dropping it off at one of our stores?
I will drop it at the store
Great. And how would you like your refund processed. Shall we put the money back on your credit card, or would you like store credit?
Yes. Put it on my credit card
No problem. You should get the return label in the mail shortly, and then once you return the item, we'll put that money back on your card.
Okay. Thanks
Is there anything else I can help you with, Sanya?
That will be all
Perfect. You have a nice day. Goodbye!