Hello, how can I help?
Hi! i wanted to know how the hood works
Sorry - could you rephrase your question? I didn't quite understand.
I'm looking to buy a Calvin Klein jacket but is the hood detachable?
Ah okay. I will check on that for you. One moment please.

In the meantime, can you tell me your name?
Vanessa
Nice to meet you! Yes, the hood can be removed.
whoops my name is Albert lol
There are 5 buttons on the collar that holds it in place, and just unbutton them to remove the hood. No worries :)
ok thanks! are there any hidden zippers?
Let me check on that. No, there are not. Did you have any other questions?
no that's all! thank you for your help :)
No problem! hope you have a good day. bye