Hi! How can I help you today?
Hi, I'm wondering if I can get an extension on paying my silver status bill because I got laid off last week and don't have the money yet.
I understand and I'm sorry to hear that. Times are tough right now. I would be happy to help. Can I have your full name, account ID, and order ID, please?
Norman Bouchard Account ID: FPDYA2QSSL Order ID: 2672998893 I'm a loyal customer for a long time
What is your membership level?
silver
Oh, you already told me that. Sorry!
it's okay
Okay, you qualify for an extension. I will go ahead and update your account now.
thank you! how long is my extension for?
Okay, it's been successfully extended for a month. If you're still having trouble at that time, please feel free to contact us again. Is there anything else I can help you with today?
thank you for your help, i'm good. bye now!
You're welcome! Have a great day.