Hello, how can I help you today?
I was charged for an item I did not get
Okay, what's your name?
David Williams
Can I have your account and order IDs?
Order ID: 1249552403 no account ID
Okay, and to clarify - did you order it and not receive it, or did you not order it in the first place?
I never ordered it
Can I have your username and email address please?
dw211880 Email Address: dw211880@email.com
What's your membership level David?
silver
I do in fact see that this was a mistake I have credited your account for the order.
thanks
Is there anything else I can help you with? You're welcome.
no
Great. Have a wonderful day