Hello, thank you for contacting AcmeBrand. How may I help you?
I lost my phone, I can't access my account.
It sounds like oyu were using your phone for 2 factor authentication correct?
Yes Please help me.
Alright I'll do my best to help you get access to your account. Could I have your full name or account ID so I can pull up the acocunt?
Alessandro Phoenix
Great thank you, and can I have your email address please?
ap514429@email.com
Do you happen to have your Security PIN?
no
Not a problem. I'll be sending you an email with instructions to reset the 2FA
ok
also here is a link to our safe practices guidelines for reference
Thanks
Was there anything else I could help you with today?
no
Thank you for shopping with us. Have a great day!