Hello, How can I help you today?
Hi, how are you? I am having trouble accessing my account. I lost the phone to do the two factor authentication.
I'm good, thanks! I can help you with that. Can I please have your full name, email address, and pin number?
ok it's allesandro phoenix, my email address is aphoenix@email.com and my pin number is 252323
Ok, one moment please.

I sent an email with a reset code to you. I'll also send you a link with information about how to keep your account secure. Is there anything else I can help you with today?
no that will do!
Great, you have a nice day!