Welcome to AcmeBrands. How may I help?
I would like to upgrade to overnight delivery
OK. Let me look into that. One moment.
ok
What is your full name or account ID?
Joyce Wu
Thanks, I was able to pull up your account. I now need your account ID and order ID
Account ID: H3OKWKUUWC Order ID: 8328621930
Thanks. I have verified your ID. What is the shipping status?
Shipping Status: In Transit
I'm sorry. It is too late in the delivery process to make changes. However, In transit means it is likely to arrive tomorrow.
Okay, i understand
Anything else I can help with?