Welcome to AcmeBrands. How may I help?
Can I take an item off my order?
Let me see. One moment. What was the reason?
I was holding it in my cart to possibly purchase later, so I hadn't even specified the right size. It was still there accidentally when I ordered my jacket.
OK. Let me help with that. What is your full name or account ID?
Joyce Wu
Thanks, I have pulled up your account. What is your account ID and order ID
Account ID: UPGR7TQR3K Order ID: 4759863430
WHat is the shipping status?
out for delivery
What is member level?
guest
Sorry. You must wait until the item arrives and call back to return it. Anything else?