Hi, how can I help you?
Hi! I had ordered a pair of Guess boots but I received the wrong size
ok, do you want to return them?
Yes please and I was hoping you could help
I can help with that Can I have your full name or Account ID please?
Norman Bouchard
Can I have your email, username and Order ID?
Username: nb665505 nb665505@email.com Order ID: 1469102630
Do you know your membership level?
Guest
Do you have the receipt?
Yes and it is in its original packaging
ok, great I'm going to give you a shipping label to print out so you can send the item back to us for free. Can I have your address?
7477 2nd Ave  Newark, CA 38846
Would you like to process the Return using In Store, By Mail or at a Drop Off Center?
Mail please
Ok, it's done. Just send it back to us at your convenience Can I help with anything else today?
Thats all. Thanks
Have a great day