How may I assist you tonight?
Hi, my name is Chloe Zhang and I'm looking to buy some boots However, my subscription seems to be removed so I don't get free shipping?
Ok, so this is more about the subscription issue or the boots?
Its more about the subscription.  It seems like it was removed from my account
Ok Chloe, and how did you hear about this?
I just heard some news
OK, I'll look into this for you right now

Seems like there was an error on our end
ok, sounds good
OK, i have just re-instated your subscription You should be good to go on buying those boots now Can you see the service on your side?
Let me check ok, yea, when i go to checkout the shipping is free again yea, I paid $99 for this, so I really hope to get my money's worth
Certainly, and is there anything else I can help you with?
That's it, thanks
OK, have a nice day!