Hello
Hello and thank you for contacting Acme Brands. How can I help you today?
I would like to check the status of my order please. I only ordered one item but my confirmation email states I ordered two
I can check on that for you. Could you provide me with your name or account ID please?
Sanya Afzal wtoszx1zzz
I've pulled up your account. What is your order ID?
7819394580
Thank you, Sanya. Let me take a moment to look at your order.
Ok thank you
Yes, I see that there was an error and it's our mistake. I apologize for that. What is the shipping status of your order?
out for delivery
Since it's about to arrive to you, we ask that you wait to receive the extra item and then contact us again so that we can start a return for you.
Ok sounds good.
Is there anything else I can help you with today?
Thank you for your help! Have a nice day!
You're welcome. You too!