Hi! How can I help you?
Hi.  Good morning!  I'm looking to buy a Calvin Klein jacket and was hoping you could answer some questions for me.
sure, what questions do you have?
I'm wondering what the wash instructions are for it?
Great question, you can wash it in your standard washer and dryer, no need for dry cleaning. We do recommend that you use the low heat setting on your dryer to prevent shrinkage. Shrinkage of the jacket I should say you will not experience any other shrinkage any other questions I can help you with today? still there?
Still here JUst reviewing the info. Hold please.
ok no problem!
I think that answers all my questions.  Very helpful, thanks.
you're welcome, have a great day!