Hello, how can I help you?
I wanted to check the status of my order. I'm seeing an extra fee and I don't know what that would be fore.
Okay, can I get your full name or account ID so I can pull up your account?
My name is Crystal Minh, and my Account ID is 91WHTWZZWQ
Okay, our system shows that there was an error, and that extra fee should be removed. How much was the mystery fee you were charged?
The amount was $29 Great, thank you!
No problem. Can I help you with anything else?
No, that was all.
Have a great day!