Hi, thanks for contacting AcmeBrands. How can I help you today? Are you there?
yep I need to confirm my order
I can help you with that. Do you need shipping, item or price information?
It has different items listed than the ones I have ordered based on this email
Okay, I can look into that. Can you provide me with your order number and name?
Crystal Minh, order # 6272514085 I am supposed to have Calvin Klein boots
Did you already receive the shipment and the boots are missing?
yeah, the email says is confirming pants I did NOT order pants
I'm sorry about the mix up. What is your Account ID?
Can you tell me what you have listed as my order? UGKV9CGQXQ
Thank you give me one moment to verify your ID and order.

We currently have an order for 1 pair of pants but there is separate order for the books you referenced.
Calvin Klein BOOTS not books and delete the order for the pants
Sorry about that, you're correct, they are boots. I can cancel the order for the pants. You have not yet received them correct?
no can you confirm the price as well
Yes, one moment. The boots are currently listed at $89.99. Are you a Gold member with us?
I have 99 but I will take the discount. Are they the brown ankle boots with the wedge heel? Silver
Yes, they are. Give me a few seconds to cancel the pants order so that it doesn't ship and I'd be happy to give you a refund. Once again I apologize for the mix up.
thank you
I've refunded you for the pants and you should be receiving your boots within the week. Is there anything else I can help you with today?
that should be it, thanks
You're welcome. I hope you have a great day.