Hello, how may I help you today?
I need to check an order status But I have a problem
Can you please tell me more about the issue you are experiencing?
I cannot do the two-factor authentication because I lost the phone connected to it
I can certainly help you with that. Can you please tell me your full name and email address?
albert sanders as45@email.com
Thank you.

I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and you will be able to log-in to your account.
cool, just a sec. I will try that
Also, please consider reading our guide on best practices for security to keep your account safe. A link to this guide will also be sent to you.
okay, that worked, thanks for the additional info
You are welcome. Is there anything else I can help you with today?
that's it, thanks
Thank you. Have a great day!