Hi, there!  How may I help you?
Hi I have a question about my account. In my order it's charging me shipping but I thought premium subscriptio members don't pay shipping fees. Can you check on this?
Yes, I sure can.  May I have your full name please?
Joseph Banter
What is your Account ID and Order ID?
DKMF738DJE 9651485369
Do you happen to have your Username and email address?
jbanter1 jbanter1@email.com
Okay, I am going to validate the purchase.
and I have another question. does the premium subscription also cover international shipping?
I can get you that information, as well. What is your member status?
silver
So, as a silver member, you do have free shipping.
even international?
I am checking to verify that. Were you already charged the shipping fee?
yes
So international shipping is not free, unfortunately.
oh no :( ok it is what it is I guess
I'm sorry about that.  Can I help you with anything else?
no that's it
Okay, have a nice day.