Thanks for choosing AcmeBrands! How can I help you today?
I just received an email telling me I was receiving some shirts from your company. That is not what I ordered. Can you check on it for me?
Of course. Can you please give me your full name so that I can pull up your account?
It is Joseph Banter
Thank you, Joseph. While I pull that up, can you please send me your username, email address, and order ID, so that I can validate your purchase?
ok. Username: jb843141, jb843141@email.com, Order ID: 8967743794
Thank you.
you are welcome
Let me see what's going on.

What is your membership level?
silver
Okay. Unfortunately, we have on our end that an order for those shirts was indeed placed, and you will be receiving them. While I cannot do anything right now, once you receive them, please contact us again, and we will provide a return label for fre I apologize for any inconvenience, but there is unfortunately nothing that I can do at this time. However, can I help you with anything else today?
So I am receiving shirts instead of jeans?
At the moment, yes, but as soon as you receive them, you can process a return for free. We apologize for this error.
Ok, will it take a long time to procss the return?
We will process it very quickly for you.
Will I get credit back via my bank?
Yes, you will see the credit on your account very quickly after we receive it.
are these items still available? Jeans from Tommy Hilfiger and Michael Kors?
I'm afraid that I don't have that information available to me on my end, but if they are, they will show up on the website. If they are out of stock, a customer service representative can back order them for you in the future. For now, though, can I help you with anything else?
no I suppose not. Thank you, stay well.
You too, thanks, have a great day!