Hi, how may I assist you today?
Good morning Name is Albert Sanders I have an issue with my order.
Good morning Albert

i've just pulled up your account, and what seems to be your issue?
I can't get into my account since I forgot my password
Oh, so this isn't an order issue.  You're just trying to access your account
yea, can you help me/ *?
Certainly, let's look into this for you Albert Would you happen to know your username?
yes, its alberts4 I just don't know the password that goes with it well, i guess i did know, but i certainly don't have it now i've tried like 10 times already
I hear you Albert.  Well I cannot provide you with your password, but I can generate a new temporary one for you Would you know your pin number by any chance?
Is it 353362?
Yes, that worked! Your temp password is o7ksc4lk3r9
OK, great let me write that down
No worries, take your time
Got it
Is there anything else I can help you with today?
That's all Ok, yea, i can log in again
ok, have a wonderful day then