Hello, how can I assist you?
Hello, I need to return an item that I purchased because it is not the color I want
Can I get your full name or your account ID?
Chloe Zhang My order id is 3604980830
And may I have your username and e-mail address?
czhang25 czhang25@email.com
What is your membership level?
guest
What was the purchase date for this order?
2019-10-30
Ok, I can only process this return if you have a receipt as guests only have 30 days in which to return an item.
oh ok
If you do not have a receipt we unfortunately cannot process a return.
I dont thank you for the help
Apologies for the inconvenience. Have a good day.