Hi, how can I help you? Hi are you still there?
I did not choose overnight shipping when I placed my order, but I'm wondering now if I can still do that.
I can look into it. Casn I have your name
If you are not able to change this, I will need to cancel my order. My name is Norman Bouchard I'm happy to pay extra for the over night shipping
Okay I also need your acocunt ID and order ID
Account # XG2BZIQPK XG2BZIQPKA and order number is  1895109060 I am able to purchase this jacket elsewhere if you're not able to ship overnight
WHat is the shipping status?
Shipping Status: Order Received So I don't think it's left your warehouse yet please cancel the order if you cannot overnight it to me.
I am still looking into it What is your membership level?
I can probably stop payment on my credit card if you are not able to overnight it Member Level: Silver I have been an excellent customer over the years, and you have always been there for me
Okay I can do this, the charge is 20, would you like me to move forward with this?>
and I hope you will be again, in the instance. YES! Thank you so much! I really appreciate this - especially because I love this jacket so much! and my event tomorrow night will be in a very cold snowy place That is great news!!
Okay you are all set, it will be there tomorrow
Thank you.  :-D That's all I'm going to need now. Should I close this window so you can help another customer?
Have a nice day