Hello, how can I help you today?
Hi, can I change my shipping date on an order for next week? I really can't afford the shipping fee right now.
Okay, can I have your full name?
David Williams
And your account and order ID's?
Account ID: Q3TEPYVIKX Order ID: 6667143484
And what's the shipping status of your order?
It says delivered, but that's not true, because I don't have it.
Well it is true, maybe you haven't seen where it was left.

Can I ask your membership level?
Um, I have a PO box that I check every day, and it's not there. Bronze level. I just checked it 20 minutes ago, and it's not there.
Well since you already have it, maybe you had it shipped to your home. I can't slow the shipping. But I can refund you the cost of the shipping because you're a Bronze member.
Okay, that will work. I'll have to check now and see if it got delivered to the wrong box or something. I can check with the neighbor and see if they have it.
Okay, is there anything else I can do for you today?
No, that's it. Thanks for your time. Have a good one now
Then have a nice day!