Hello! How may I help you today?
Hi, I recently was trying to obtain a refund, and I was wondering where I am in this process?
Sure give me just one second.
What is the status of my refund now? They were Tommy Hilfiger boots.
Can I have your Order ID, Username and and Email address please
7124973012 cminh683 cminh683@email.com
It looks like it's in progress right now to the credit card you have on file. You should be seeing the refund soon.
I was going to update the refund
What do you want to update it to?
What are my options for updating?
prepaid gift card, value on your account, credit card on file, or mailed paper check
Okay, can I please change from credit card to prepaid gift card?
You sure can. And what was the amount for the refund?
I believe it was $94 can you verify this amount?
I just did. You should be getting that refund shortly.
Fantastic, so this is now on prepaid gift card instead of my credit card?
Yes, that is correct Is there anything else I can help you with today?
Thanks so much, and have a great day!
Thanks! You too!