Hi! How may I help you?
hello I am really hoping you can help me I'm pretty unhappy with what I am seeing on my account
What's wrong?
I enrolled in the premium subscription shopping level and now I am seeing that  I was charged for something twice? not good
What was double charged?
I did not think I would have to deal with something like this at this level you don't have it in front of you?
I'm sorry, sometimes glitches happen in our system. I'd be happy to try to fix it. Not yet. May I have your full name?
do I really have to enter a bunch of info? this service for premium is not cheap! Not yet? Rodriguez Domingo
Unfortunately, I have to enter your information before I can see your account. It doesn't come up automatically.
I am not happy about where this is going it should all just be there. what the heck am I paying for then? this is so walmart level not premium give me a break
We're still upgrading our systems, so things may be a little less than optimal for the next little while.
that is unacceptable
So you saw a duplicate item?
please just transfer me to your manager? I can't deal
I believe I can help you with a little more information. If not, I will be happy to get my manager involved. May I have your account ID and order ID?
why can't you just transfer me now??
As you wish. May I have your phone number so they can call you right away?
ugh.. V1MLV7WBGD acct ID 1530059635 order phone:1936026837 please ... a manager? can you please transfer me ? I am just trying to get my money back for something I did not buy!!
I see that you were mistakenly charged for two of the same thing. I can take care of this right now or you can wait for the manager's call, it's your choice.
are you going to refund me now?
If it hasn't shipped yet, I can refund you immediately. Otherwise you will have to call when it arrives. Do you know the shipping status?
come on no i do not! please just give me my money?? you should know if it shipped
Okay. I'll get my manager to give you a call since I cannot go any further. I apologize for the inconvenience.