Hi there, and thanks for contacting AcmeBrands! How can I help you?
I would like a refund on my item that I recently purchased.
Okay, I'm happy to help you out with that. What is the reason for the refund request?
A friend of mine is giving me a pair of these boots so I would like to cancel this order.
Okay. I'll need to pull up your account. Can I get your full name or account ID, please?
Name is Sanya Afzal
Okay, great. Just to validate your purchase, can you please provide your: user name, email address, and order ID?
u: sanyaa77    email: sanyaa77@email.com  order id: 3765730700
Great, I've validated your purchase! How would you like your refund to be sent to you?
back on the card would be fine
Okay, I'll have it refunded back to your credit card. May I have your account ID, please?
how do i find it?  all i know is my username
I will see if I can pull it up that way.

Do you know the amount of the refund?
$84
Great, you should be all set. Can I help you with anything else today?
do you know about how long it will take?  just so i can keep track of it
Let me check.

I don't seem to have that information available, but it should not take too long for it to be posted back to your card.
ok,  that is all i needed,  thank you for your help.
Thank you, have a great day!