Hello, how can I help you today?
hey I wanted to see my shopping history but I can't access my account
Happy to help, may I have your full name please?
sure Alessandro Phoenix
thanks Alessandro, and what is exactly your issue with not being able to access your account?
I lost the phone I use for 2 factor authentication. I'm not sure what else to do Do you need my birth date?
no worries, I can help you reset two-factor authentication.
Oh great.
Can I have your email address for sending the reset code?
the one one I use for shopping is aphoenix991@email.com
I am going to send the reset code to your email.
Okay. thanks
To be safe, please follow the best practices for security. I am sending a link about the security best practices to you.
okay
Is there anything else that I can help you with?
No, that's it! I'll check back if I still can't get in Thanks for your help! Stay safe!
You too. Have a nice day!