Hello, how may I assist you?
I would like to know the status of my refund because I have one more item to add to it.
I am confused. The status of your refund? Did you perhaps mean order?
No, I have an existing refund pending and I want to add one more item to it.
Can I have your full name please?
Alessandro Phoenix
Can I have your username and email address please?
alessandrop755   alessandrop755@email.com
May I also have your order ID?
7336634525
I found your purchase. Can you tell me why you want a refund on the other item?
They are the wrong size
Gotcha. What's the product?
Guess boots for $89
How much did they cost?
$89
Okay, and what was the amount of your refund prior to our conversation?
$100
Your refund has been updated. Can I help with anything else today?
No, thank you
Thanks for your patience with me. Have a great day!