Hi! How can I help you?
Hi, my name's Chloe Zhang.  I signed up for a premium subscription, but I don't know when the annual fee is due
Hi, Chloe. I can help you with that. Can I get your account ID and order ID please?
LUNGSOIJN6 3378870393 in that order
Okay, it looks like your subscription is inactive, so there is nothing due at this time. Would you like the link to look at your account details and possibly reactivate your subscription?
Yes, that would be good
I have sent the link. Do you know your username so that you can sign in?
Yes, I should be able to sign in with that link.
Okay, great. Anything else I can help you with?
I can probably take care of that myself, then, Thanks for your help
You're welcome! Have a great day.