Hello, how can I help you?
Hi. I ordered the wrong item and would like to cancel. Can I change my order?
Okay, how would you like to change it?
Well I got the wrong boots. I messed up when putting them in the shopping cart. Can I change the order?
I'm still trying to understand what you want to do. What exactly do you want changed and what do you want it changed to
I want to Manage Shipping of my order.
Okay, no problem! Can I get your full name or account ID?
Rodriguez Domingo
What is the shipping status?
Out for delivery.
Great, thanks. Can I get your username, email, and order ID as well?
rodriguezdomingo251 rodriguezdomingo251@email.com 8706847615
Thanks

I went ahead and updated the order for you!
Thanks.
Anything else you need?
Nope.
Have a great day