Hey, how can I help you?
I'm having a problem with your website. It's running so slow that I can't use it.
Sorry to hear that. One moment please.
ok
Have you tried to visit another website to see if the trouble is with your connection?
Yes I just did. It's not my connection.
Okay, no worries. Can you try logging out of your account and back in?
That helped. It's running much better now.
Great, is there anyting else you need help with?