Hi, how are you doing today?
Hi there!  I'm good, was hoping you can help me look into something on my last order please
Sure, what is your name? And what information are you looking for?
I ordered a jacket, but the email confirmation seems to show that I ordered 2 jackets.   I only need one so want to check My name is Sanya Afzal
I can definitely look into that for you! Can I also have your account ID and order ID?
Thank you so much!   My account ID is GWXHXTIPSP Order ID: 4365523231
My apologies, it looks like our company made an error and did add two jackets to that order! Do you know if the order has shipped yet?
oh, thats ok mistakes can happen!   It says it is Out for Delivery
Ok, I can go ahead and get that refund processed for you and once you receive the order, please contact us again to begin the return. How much was the jacket?
I can do that, it was $54
I have refunded that amount for you, and again I apologize for the inconvenience! Is there anything else I can do for you today?
That is it for now, thank you again!
You're welcome, have a nice day!