My son said that he had returned some things for credit, but we can't find the credit anywhere. We think it is supposed to be about $40.
Okay, I can help you with that. Can you give me your full name and Account ID?
My name is David Williams, I don't have my id with me right now.
No problem, I was able to pull up your account. This credit should have been for products that were returned, correct?
I just asked him for clarification. He said it was a promotional package that we bought. Sorry, I was confused.
No problem at all! let me check on this for you.

Your credit is showing up on my side of things, so it looks like there is an issue with the customer interface. Can you please log out and log back in to see if that resolves your issue?
Ok, I'll try.
Anything else I can help you with?
I'm back. I see it now! That's all I needed. Thanks!
Perfect! You're welcome. Have a great day.