Hello. How can i help you today?
Hello, my wife was talking about how my subscription service was removed from my account, but I want to keep the subscription service. I really like the benefits is has.
Okay. I'm sorry to hear it was removed. I'd be more than happy to help you out with this one. Let me look into this real quick
Okay, thank you for checking.
No problem Can I get your full name and account ID?
My name is Alessandro Phoenix and my account ID is 654321
I will be checking our system to see what I can find out

I have looked into and it looks like your spouse was mistaken. Your subscription has not been removed.
Okay, so there are no problems?
No problems. You are good to go! Is there anything else I can do for you today?
No, thanks for the help
Have a great day!