Hello. how may I help you yoday?
Hi I have a question about my account
Sure
I lost the paper that had my password and i need help loggig in
I can help you recover your password. May i have your name and account ID?
my name is Albert Sanders my ID is alberts5
Thank you Is alberts5 your username?
yes
We are going to have to reset the password. Do you have your PIN?
no not with me
Do you have the answer to your security question?
Livingston
Thank you. Your new password will be wp82hog3fm8
ok great thanks so much!
Anything else today?
No thats it
Great have a nice day.