Hello, how can i help you
Hi, I have the gold member level.  I'm trying to find out when my annual fee is due?
I will be happy to help you with that. can i get your full name
Joyce Wu
Okay now can I get account id and order id so i can verify identity
Account ID: 0RPW8RAK3M Order ID: 5487983071
Okay, everything looks good.

Your due date is actually tomorrow.
Ok, can I pay the fee today?
sure how much of it would you like to pay?
I would like to pay the entire annual fee, please.
Do you have a credit card number or should i use the one on file?
Use the one on file, please.
Okay, I have renewed your subscription. Can i help you with anything else.
Thanks.  That's all I need today.
have a great day