Hello, how can I help you?
I bought these Michael Kors boots from you. I though that they would be great, but just changed my mind. I don't want them anymore Can you help me return them? I really want to return them before they ship to me and I'm stuck with them Hello? Can you help me?
Hello, are you saying you want to cancel your order?
Yes
Can I get your full name, account ID, and order ID please
Alessandro Phoenix ETZRNPPSNR 3860081211
What is the shipping status on the order?
I don't know Oh, wait I see an email in my income *inbox It says "in transit"
What is your membership level?
Guest
Hello, since the item has already shipped, you are going to have to wait until the item arrives and then contact us in order to start the return process
Oh no, really? So there is no way that I can get my refund before it ships?
It has already shipped That is what the in transit status means
Oh, no really I didn't understand that when I saw the email Okay Well so once I get the item, should I contact you again to return it?
Yep, then we can start the return process
Okay, thank you for explaining
Is there anything else I can help you with?
No, that was it
Have a great day