Hello, how can I help you?
yes i would like to remove the second item on my order because my spouse decided that they no longer wanted it
I'm sorry, why doesn't he want it? Can I please have your name?
doesnt like the color Norman Bouchard
Thanks, did you already receive the order?
yes
Okay, so are you looking to return the item he doesn't like?
its saying delivered but i haven't recieved it, but yes if i have to i would return it hello are you still there
Yes, I'm trying to figure out what it is you would like to do. If you haven't received the item, then you can't return it. Can I please have your account and order ID?
since i haven't recieved it, then it most haven't shipped yet and therefore i would just like to take the item off my order before it does ship Account ID: 0RWERB62NM, Order ID: 3699462967
What is the current shipping status?
it saying delivered but i haven't received anything so maybe that is an mistake
Okay, what is your membership level?
sliver
Okay, I can issue a refund immediately and you should call back when you receive it to get a return shipping label.
okay
Can you tell me how much the item costs?
$69
Okay, you are all set. Please call back when you receive the order. Can I help with anything else?