Hi, how may I help you?
Hi, I'm trying to get into my account and can't remember my password.  Can you help?
Sure! Just need your full name, username AND the answer to your security question, please.
David Williams Username is DavyW24 the answer is: BlueTaco
1x0p0mv7e18 Here is your temp password!
Sweet!  Thank you so much! I'll try to remember mine next time
Anything else today?
That should cover it, thanks again
Have a great day!