Hi, how can I help you?
Hello, I would like to know what the return policy is as I am thinking about purchasing something for a birthday
ok, I can help with that Do you want the refund policy or return policy?
Refund sorry
no problem, just want to clarify. I have both policies available here

Ok so you prefer to hear the refunds?
yes please
Okay, Refunds are available for any of our items that haven't shipped yet. To get a refund you need to validate the purchase with an order ID, username and email It's good to have that info ready when you contact us If the item has already been shipped, it becomes a Return instead of a Refund
Ok great thanks
You're welcome. Do you have any other questions?
That is all
Ok, have a great day!