AcmeBrands, how may I help you?
Yes I wanted to see if I could move my shipping out till next week to avoid the shipping fee.
Let me help you with that. Could I have your full name or account id?
Alessandro Phoenix
Could I have your account id and order id to verify your identity?
Account ID: NGQH9GKZGI Order ID: 6295582245
Thank you Could I have your shipping status?
Out for delivery
I am sorry, but since the item has already shipped, I cannot change the shipping to next week. Could you tell me your membership level?
Silver
Since you are a silver member, I can add a credit to your account for the amount of the shipping fee.
Sweet.  That would be appreciated.  Thank you
Done Can I help you with anything else?
Nope that's all
Have a good day.