Hello, how may I help you today?
hello, i need an extension because i currently do not have enough for payment.
Alright, you are hoping to get an extension on your subscription. Is that correct?
that is correct, extension on subscription.
May I please have your full name or Account ID?
Chloe Zhang, Account ID: R9UXTHUH0Q
Thank you, one moment please.

May I please have your order ID also?
Order ID is 9789596686.
I'm sorry, I'm unable to pull up that account ID and order ID. Are you certain those are correct?
Yes, that is that information from my statement.
One moment please. I'm sorry this is taking so long, I am trying to verify your information in order to check about an extension.
What seems to be the issue and taking so long?
In order for me to check on an extension for you, I have to verify your Identity using your name, account ID, and order ID. The system isn't recognizing the IDs given.
If you cannot solve this, I would like to speak to a supervisor please.
There it goes. May I have your membership level? Gold, silver, bronze, or guest.
Bronze.
I am sorry, but with that membership level there are no extensions available. Is there anything else I can help you with today?
No, but can I make a formal complaint with your company or transfer me to someone who can take the complaint?
You will receive a link to our complaints department. Will that be all?
Can I get you employee ID number and name? Please hurry, the time for me to submit this HIT is almost out. End conversation now.
Have a good day.