Hello. How can i help you today?
Hi, I thought that the cost of the jeans I wanted included shipping, but I just got an email that says it's separate. Can you check on my shipment?
Yeah let's look into that for you
Thanks!
Can I get your full name or Account ID?
My name is Joyce Wu
Okay, can I get your username, email, and order ID?
Yeah, my username is jw624152, my email address is jw624152@email.com and my order ID is 7583313388
Okay it looks like the email sent to you was correct.
Oh, darn. I'm not sure why I thought that.
I will manually update the order so that it is reflected correctly
That would be great!
I have updated it. Is there anything else I can help you with?
No, that's all.
All right. Well Thanks for reaching out and have a great day!