Welcome to AcmeBrands. How may I help?
It looks like my shipping fee is higher than it should be, and I want to check on that.
OK. Let me help.
Thank you.
What did you want to do about the shipping fee?
I'd like a refund. I didn't want or get overnight shipping, but I was charged for it.
OK.
Thank you.
May I have your full name or account ID
My name is Chloe Zhang, and my account ID is T8MJ3VUHRR
Thanks, I have pulled up your account May I have your username, email address, and order ID
My username is cz672738, email is cz672738@email.com, and order ID is 3857823395
Purchase validated What is the shipping status?
It's already been delivered.
I have gone and credited you the shipping fee. Anything else I can help with?