Hello, how can I help you?
Yes, I'm trying to check my account, but I totally forgot my password.  I'm afraid the system is going to lock me out or something.
Okay, I can help you retrieve your password Can I please get your full name? And also your email address so I can send you a link to reset your password?
Oh, thank goodness!!  Rodriguez Domingo Unfortunately, I can't remember which email I used.
There is an alternate method Do you remember your PIN number?
I think I have it written down.  Let me check... I found it.  It's 646804
Okay, now I've verified your account, I can send a password reset link to the email we have on file I'll also send a link on security best practices
Oh that would be awesome.
Is there anything else I can help you with?
Can you give me a temporary password so that I can try to log in?
I'm sorry, there's no technical way to do that on my end We just send the password reset link
Oh, okay.  That's weird because the last time this happened, they gave me one.  Oh, well.
Sorry for the inconvenience. Is there anything else you need?
No, that's it.
Okay, have a great day.