Hello, what can I help you with today?
HI there, I was charged twice for an item I bought I'm a bronze member, if that helps
I'm sorry! Can I please have your name?
Chloe Zhang
Thank you, I will also need your account ID and Order ID
account is JOFDCKMJWX Order ID: 1470732365
Great, thanks! How much was the charge for?
99$
Ok, I apologize for the error. I'll refund that to your account. Is there anything else I can help you with today?
thanks for doing that
No problem! You have a great day.