Hello
Hi! I checked my account and I am missing my credit
Give me your full name or account id Sorry for any inconvenience
David Williams
Where did the credits originate from?
It was a promotional package I brought.  Should have been $40
I will check my system for the error

Everything is normal here I can see the credits in your acct Try this method Logout of your account and log back in. This should resolve it
Ok, I will look again thank you
you are welcome Will this be all for today?