How can I help you?
Hi there. I recently placed an order but subsequently got an email confirming the order with a different address than my own. As such, can you confirm this for me: is my parcel coming to 6712 Kennedy St  La Fayette, NY 91253
Sure, can I have your name?
Yes - my name is David Williams
What is the current shipping status?
It says that it is out for delivery
Can I have your username, email address and order number?
My user name is dw798730, my email address is dw798730@email.com and the order number is 1407352098
Do you want to change the address?
No i want to know if this is the address the order is currently being shipped to: 6712 Kennedy St  La Fayette, NY 91253
Okay, and what is your account number?
My account number? I don't know what that is
It seems the address is wrong according to our system, I can change that for you.
Okay Thanks that would be great
You are all set is there anything else?