Hello! How can I help you today?
Hello, I have a problem with my premium subscription
Okay, what seems to be the problem?
I got a weird email today from you guys. It says that you removed my subscription. But I still want it. Can you fix that for me?
Let me take a look.
I need to know whether I still have the subscription or not
What is your full name, please?
Sanya Afzal
Thank you, Sanya, and how about your account/order ID's?
My account is 2837347 My order ID is 2947625
I'm having trouble verifying with that information. Can you double-check the ID's, please?
Ummm okay
At least one of them will probably have some letters in it.
oh, oops I think I gave you the wrong ones My account is actually 38shda37
Not to worry.
And my order is 9574732
I'm afraid those values are still not working.
huh well, that's what I wrote down for them
Let me see if I can access your subscription status anyway.
Okay
It looks like your subscription is not currently active, as you suspected, but there is $14 that is due in three days, if you would like to reactivate. Would you like to do that?
Yes, I would
With your card on file?
I am willing to pay the $14 now if that helps Yes, that's fine
Done! Your subscription should now be reinstated.
Great! That's one thing off my to-do list
I have just sent you a link to manage this online on your own, if you'd like.
Oh, good
Do you know your username? You will need that to log in for that.
I think it's sanyaafzal283
Perfect, then you should be all set! Can I help you with anything else?
no, that was it Thank you!
Okay, have a great day! You're welcome!