Hello and thank you for contacting us. How may I help you?
Hi there. I made an order, but I changed my mind on it. I was hoping to get a refund.
Sure thing, I should be able to help you with that. Can I please have your First and Last name?
yes, it's Albert Sanders.
Thank you, this is for a refund correct? Was it an item you received already or one that was recently ordered?
No, I haven't received them yet.
Alright thank you, lets get the order canceled and initiate a refund.
okay great, thank you
Can I have your account ID, order ID and email address?
yes you can, i don't have my account id but my order id is 8854325692 and my email is albertsanders963@email.com
Thank you, and just to clarify could you tell me the shipping status of the item? This should be in the lower right hand side of your dashboard I believe.
yeah it's 9561 Kennedy St Brighton TX 80949
The section I'm looking for should say something like "Order Recieved" In Transit, Out for delivery or Delivered.
oh the status, no i don't see the status
Alright not a problem, it should be Order Recieved so I can go ahead and process the refund now.
ok thanks.
Did you have your username available?
yes, it's albertsanders963
Alright how would you like to receive your refund?
on my credit card is fine
Do you have the value of the item available?
99
Alright, are you certain your account ID isnt available? It's the last thing I'll need to get the refund processed.
yes i'm positive i don't have it
Okay one last thing. What is your membership level?
it's silver
Okay perfect. and thank you for being a silver member. I'll be able to go ahead with the refund.
that's all i need for today, thanks.
Sure thing, If you ever have any more questions or concerns feel free to contact us. I hope you have a great day!