Thank you for contacting Acme.  How may I help you today?
I cannot access my account because i lost my password
Ah, that happens to the best of us.  I can set you up with a temporary password so that you can log back in and change it at your leisure I'll just need to get some details from you to verify your account
Okay that will be perfect
May I ask your full name and your username
Joyce Wu joycew52
There we are, I see your account now
Ok, good
And, one last thing, may I ask either your PIN number or the answer you gave to a security question
Security Answer: Martinez
Okay, Ms Wu, the password bv5ytcu9367 should allow you to access your account, and you can change your password from there
Okay thank you very much
You're welcome.  Is there anything else I can help you with today?
that is everything
Excellent.  Have a great day