Hi! How can I help you today?
Hi, I'd like to confirm the shipping date for the jacket I ordered.  I just got an email giving a date but I'm pretty sure it's not correct.  I thought it was shipping tomorrow morning, but the email said it wouldn't be shipped until Friday.
Sure, I can help you with that! Can I get your full name and/or account ID?
My name is David Williams and my account ID is 469RBGFX1J If you could just tell me if it is shipping tomorrow that would be great
Thank you David, I've pulled up your account! I'll see what I can do for you. Do you have the order ID?
yes, the order id is 7958557712
Thank you, I've verified the order. Do you also have your username?
yes, my username is dwilliams022
Awesome, thank you! I will also need your email address.
my email address is dwilliams022@email.com
Wonderful, thank you! Let's see, are you just trying to find out if your order will ship tomorrow?
yes, is that when it will ship?
I just checked, and yes, it should ship tomorrow.
that's great, thank you!
Your order looks as expected, it's just that the email address we had was incorrect. No problem! Is there anything else I can help you with today?
ok, that explains it! no, that's all I needed for today, thank you for your help!
You're very welcome! Have a great day!