Hi, how can I help you?
Hello. I am trying to view my shopping history on the site but I cannot remember my password for the life ofme!
Okay, I'll need to pull up your account so I can recover your password. Can I have your full name or account ID please?
ok. my full name is Crystal Minh.
Do you know your username?
yes, it's cm289 sorry cm289497
Thanks. I can't get your old password, but I can create a new one for you. All I need is your PIN number or the answer to your security question.
ok, i don't know my pin number but my security answer is Ahmed
Great! Your new password is r0s3mn6zfl
ok thank you
Is there anything else I can help you with?
nope that's it, thanks
Thank you! Have a great day.