Hello! How may I help you today?
Hi, so I wanted to check on the satus of my account.  My husband thought maybe we had some missing credits on our account
Sure. Give me one second and I'll look into that for you.
thanks
What credits specifically are you missing?
We bought a shirt last week that had a one time reward of extra credits
Ok. to start, can I have your full name or account ID please
Albert Sanders 5273 1st Ave  Jacksonville, CA 71026 sorry it wasn't a shirt he bought, it was a pair of michael kors boots
I'm so sorry you haven't gotten the credit yet. Looks like there was an error. Do you remember how much the credit was supposed to be?
i think he said 15?
Here is your promo code for 15 IV8EX
ok, thanks
You are very welcome. Again, I do apologize for that. Is there anything else I can help you with today?
Nope, that should do it.  Thanks for all your help
Of course! I hope you have a great day!