Thank you for shopping with AcmeBrands! How may I help you?
Hey, can you help me? I have a promo code, but the darn thing says it's invalid!
Oh no! Let's find out what happened. May I have your full name?
Yeah sure. Norman Bouchard. I know I'm just a lowly Guest account, but c'mon. I need a working code!
How long ago were you given the promo code?
I dunno, like 9 days or so?
Okay. Let me search our system.
Yeah that sounds about right. 9 days.
I'm sorry, as a guest, there is nothing we can do once the promo code is out of date. They are only valid for 7 days.
Seriously? Nothing you can do? I'll take a new code if you'll give me one.
Unfortunately, I can't even give you a new one. The minimum membership for an out of date code to be replaced is Bronze.
Well, shoot. Appreciate your help, at least. That's all for today.
I'm sorry I couldn't do more.