Hi! How can I help you today?
Hi, can I upgrade my order to overnight shipping?
Sure, I can help you with that. Can I get your full name and account ID?
Norman Bouchard Order ID: 7320812600
Thank you, Norman. You gave me your order ID, which I need as well, but do you see your account ID? I need that as well. It should be different than your order ID
Account ID: KI3QOMLOQ9
Great, thanks! What does the shipping status say on your order?
order
order received?
Sorry, I didn't see the last part.  Yes, received
That's okay! Okay, great. That means we can still change the shipping method and go ahead and update that for you. What is your membership level?
guest
Okay, the fee will be $20 to upgrade to overnight shipping. Do I have your permission to charge the card on file? Are you still there?
yes please Sorry Great, thank you/
Okay, great! I have updated that for you. Anything else I can help you with?
No, all good.
Okay, awesome. Have a great day!