Hello, Thank you for contacting us today. How may I help you?
Hi I am going on vacation and will not be home to accept my package. I need to change the delivery time. Thanks
Sure thing, Can I have your First and Last name please?
certainly: Chloe Zhang
Thank you very much, to pull up the order I'll also need your Account ID and Order ID please.
ID: SGVJRNECNG Order: 0894601184
Thank you, can I also have your Email and Username please?
are you sure you need that being that I already verified who I am with my account and order information?
Yes, The last things are just to verify the order itself so we can go ahead and change the shipping date.
Ok email: zhang2020@gmail.com and username: zhang2020
Thanks so much and sorry I need to ask for so much extra information. It's just for safety reasons. One last question. On your dashboard there should be a shipping status displayed. I believe it is on the bottom left. Could you tell me what that says
in transit
Perfect, thanks so much. When would you like your delivery rescheduled to?
7 day please
Alright would 3/30/2020 be alright with you?
perfect thank you thanks
Alright all set, Is there anythign else I can help you with?
no you have covered it have a great day!
You too!