Hi what can I do for you?
Hi there. I would like to check the status of my account. It was upgraded to a premium subscription and that is something I do not want.
Okay, can I have your name?
Norman Bouchard
How did you find out about this issue?
I got an email stating I was now a premium subscriber
I will check the system for you

How much were you charged?
$40.00
Okay that hase been refunded to you and your account has been updated. Is there anything else I can do for you?
That is everything. Thank you!
Have a good day