Hello and thank you for being an AcmeBrands customer! How may I help you?
Hi! I was trying to access my account online but i lost my phone and i use it for two-factor authentication. I was hoping you could help me log into my account
I see. So you want to change the number in your account, right, so you can get in?
could you help me log in without the two factor authentication
Yes, I can do that. May I have your full name?
Rodriguez Domingo
Thank you. We will be resetting the two-factor authorization. May I have your email address so we can send you the reset code?
I have the pin number. Would that help?
Yes, we can definitely use that instead.
807880
Great! We will send the reset code to the email address that is saved in your account.
Thank you
We will also be sending you a link to review security best practices.
Appreciate it
Is there anything else you need?
Thats all. Thanks for your help
You're welcome! Have a nice day.