Hello, how can I help you today?
I ordered the wrong item on accident and would like to change my shipping order
Glad to help. May I have your full name please?
Sanya Afzal
thanks Sanya.
welcome
How many items did you order?
two
and do you want to cancel just one item and get refund?
would like to change the shipping order
How do you like to change the shipping order?
I guess a refund since I order the wrong item on accident
Got it. Can you please let me know your Account ID and Order ID to verify your identity?
Account ID: RIWHDYYOW7 Order ID: 3518719701
Perfect. What is the shipping status?
Shipping Status: Delivered
Okay, then what is your membership level?
Guest
Since you are a guest member and the item has been delivered, you have to wait until the item arrives. and call back to customer support to start the return process.
okay, thank you for the information
You are welcome. Is there anything else that I can help you with?
That is everything
Have a nice day!