Hello, how can I help you today?
I forgot my password! I need assistance!
Glad to help. May I have your full name please?
Crystal Minh
thanks Crystal.

Can I have your username to start with?
I don't have it. I'm sorry!
No worries. Can you please let me know your zip code and phone number to verify your identity? Hello, are you there? Hello?
285 378 6483 sorry
I also need your zip code please.
15287
Perfect. Your username is cminh1. I am going to generate a new password for you.

To generate the new password, can you  let me have your PIN number?
399643
thanks. Your password is gdjixkkkixq. Is there anything else that I can help you with? Hi, are you there? Have a nice day!