Thanks for contacting Acme.  How may I help?
Hello, I would like to check the status of my account as I read an email saying my subscription was removed but I do not want it removed
Okay, I can definitely check that out for you, and we can probably clear this up right away May I just gather some information from you first, to verify the account details?
Sure
May I ask your full name, or your account ID?
Crystal Minh
Thanks, Ms. Minh

and it looks like that email was legitimate, a service was indeed removed from your account.  Very sorry about that, but since it was a problem on our end, I can reinstate that for you right away
That would be great thank you
Okay, that should be straightened out now.  If you check on your account page, you should see that everything is now active and up to date.
Thanks so much
Again, sorry about that mix-up.  But is there anything else I can help with while we're here?
That is all I needed
Excellent, have a great day, Ms. Minh