Hi! How can I help you?
I think i paid too much for shipping
why so?
it was too high, and seemed like it was higher than normal
so, are you suggesting that you want to change your shipping method, or do you want a refund?
i want a refund
What is your name please?
Rodriguez Domingo
OK, I need your username, email & Order ID please
rd223076 rd223076@email.com Order ID: 2654781900
the system has found your order. what is the shipping status?
delivered
i see. I can offer you a refund of $9. Will that do? oops $8
that works! thanks
ok

is there anything else?
nope that covers it, thanks again
have a good day!