Hello
Hello, how can I help you today?
I want to check the status of my account it seems like I paid for a subscription but I didnt order it so I would like a refund
Okay, can I have your full name?
sure my name is Joye Wu Joyce Wu
And how did you find out about this Joyce?
My wife told me about this issue
Okay!

Let me check the system to see what's wrong.

Well your wife must have misheard something because we don't have a subscription on your account. You haven't been charged anything since your last purchase.
Yeah could be she told me she wasnt sure so are you sure there isnt a charge?
100%
ok
Is there anything else I can do for you?
sorry for wasting your time then that would be all
No worries. Have a nice day!