Hello. How can I help you today?
This two factor authentication has become a nightmare now that I've lost my phone I can not even check my account because you guys won't give me access
I can get it reset for you.
You can?  Thanks
May I have your name please?
I was afraid I was going to have to go through hoops with you guys like some other companies that do not understand I lost my phone I'm Crystal Minh
And do you have your email address that is on the account?
crystalminh992@email.com
Thank you very much. I will send a reset link in the email.
I believe that's it, I have another email account if that doesnt work Ok great
It will allow you to reset the 2FA with the new phone. One moment please.
I will look for the link ok I'm waitinh
Alright. Can you confirm you received the email?
sure it just popped up in my inbox thanks I got it
Great. That should get you back set up. Anything else I can help you with?
Now once I figure out the new phone I will use this link thank you thats all for me today Have a good one!!
Great. Have a nice day.