Hi, how can I help?
Hi! I have a question about this coat.
what would you like to know?
Is the hood removable? If so, how do you remove it? Is there a hidden zipper?
Do you see the buttons on the collar?

If you unbuttone them, the hood can be detached
Okay! That is helpful.
great. is there anything else?
That is all! Thanks!
have a good one!