Hello and welcome to AcmeCorp.  How can I help you today?
Just had a question really quick if you have a moment.  The website is barely creeping along, running super slowly.  Can you tell me what's happening or what I can do on my end to fix the problem, if anything?
I'm so sorry to hear that.  I'll be happy to help you fix your slow speeds.  First can you log out and log in to your account and see if that fixes it?
Absolutely.  I'll do that now. Okay, I did that but it's still really really slow when I'm clicking around.
Okay.  Next, can you try visiting another website to see if it's slow.
Sure.  One sec please. It's not slow at all on other sites that I'm going to.
Okay, I will write a report to our website team so they can look into this and fix the speeds.
Thank you.
There are other options we can try if you still want.
Absolutely.  What do you suggest?
Yes, can you try closing all the tabs on the browser except AcmeCorp and see if that fixes it? Sometimes too many tabs can create a slowdown.
Let me see.  I'll do that now. Oh!  I closed everything else out and now it's moving much more quickly.  I'm so sorry about that, it must've been me all along.  I apologize.
Great, you're fine.  I'm glad we got it working again.  Is there anything else I can help you with today?
No that was all I needed help with, thank you so much!
Wonderful, hope you have a nice day!