Thanks for being an AcmeBrands customer! How may I assist you?
Hi. I'm trying to view my shopping history but I can't get into my account
Are you getting an error message at all?
No, I lost the phone that I use for two factor authentication.
I see. We can reset that for you right now. First, may I have your full name?
Albert Sanders
Thanks, Albert. After we get a few more pieces of information, I'll be sending you a special code via email. May I have your email address?
asanders@email.com
Okay, the special code will be sent to that email address along with a link talking about security best practices.

Is there anything else I can help you with?
No, thank you
Okay. Have a nice day!