Hello, how may I help you?
I need to make a change to the shipping on my order. Can you help with that?
Sure, can I have your name please?
It's Crystal Minh
Thank you Crystal. What do you want to change exactly?
I ordered the wrong item accidentally.
Okay, can I have the shipping status of the current order?
Out for Delivery
Okay, I will need your username, email address, and order ID.
crystalm940 crystalm940@email.com Order ID: 9679250764
And what is the new item you wish to order?
I don't want to order a new item. I want to not have ordered the wrong item.
Okay then.

Your order will now be updated. Is there anything else I can help you with?
So, did you remove that item from my order?
Yes, the wrong item will no longer be delivered to you.
Great, that's all that I needed.
Okay, thank you have a nice day.