Hello, how may I help you?
Hello, I would like a refund because I changed my mind.
Let me help you with that.
great
So you would like a refund on a purchase because you don't want it any more or is there something wrong with the product?
No, I changed my mind
Ok Could I have your full name or account id?
The boots just did not look as good as I thought Sure one moment It is Joyce Wu
Could I have your username, email address and order id to validate your order?
sure it is jw643825@email.com jw643828 or id is 1513042756
could you give me the email address again?
jw643828@email.com
thank you

Thank you How would you like your refund, gift card, added to your account, check, or credit card refund?
credit card please
Could I have your account id to refund to credit card?
Hello, the account id is earlier in the thread :) order id 1513042756
that is the order id, I need the account id
I am sorry cannot find an account id
Do you want to get the refund another way, like paper check or gift card?
yes a paper check is okay
Could I have your address to send the paper check?
My apologies I need to leave soon and this is taking longer than expected. Kind regards 123 Main Street Pasadena CA 91030
Could I have the refund amount?
64 thank you so much
The amount of 64 will be send in the mail. Can I help you with anything else?
No that is all, thanks so much
Have a good day.