Hi, how can I help you? are you there?
Hi.  My name is David Williams.  My Account ID is AATQVFE2KH.  I was wondering what the status of my subscription is, and when my annual fee is due?
Ok, do you want to pay the annual fee or just check what it is
Both please.
okay, one moment please
If the fee is due today,  I would like to pay it now.
ok Can I have your full name or Account ID please?
I already gave you both of those.
thx

Can I also have your Order ID to look up your subscription
Yes.  My Order ID is 2164889564.
One moment while I look over the details of your account Ok it looks like your annual fee is due. It's $49, would you like to pay that now?
Yes I will pay that now.
Also, I'm sending you a link so you can log in and check this from your own device if you want to

Okay, I have entered the payment. Your account is now up to date and active!
Great.  Thanks for your help.
You're welcome. Can I help with anything else?
That was it for today.
Ok, have a good day