Hello, thank you for contacting us today. How can I help you?
Hello, I was curious as to what your refund policy is?
Sure thing let me get that information for you.

So in order to be eligible for a refund the Item has to be in an order received status, that is not shipped yet. The information we'll need from you is Youd Order ID, Username and Email so make sure you have this handy when requesting a refund. Also there are time periods in which a refund is accepted but this is based off your membership level
Ok, thank you very much
Not a problem  the memberhsip level refers to when you need to return an item that has already shipped in order to get a refund. Was there anything else you would like to know?
That is all
Thank you for shopping with us. Have a great day!