Hi, I just got an order and it looks like the boots were used.
good afternoon, how can I help you?
There is a stain on them. I'd like to return them.
oh sure! could you give me your full name or account ID
Joyce Wu
additional to this would give me the order ID, email and username please
Order ID: 9963842018 Email Address: jwu32548@email.com Username: jwu32548
ok everything in order, it would indicate your level of membership
Why does my level of membership matter?
because it will indicate the options to process your order for return.
Oh. I don't see why it would matter. I'm a silver level.
sorry about that company policies Ok, when did you make the purchase?
2019-12-13
Ok, we can process your return without problems. forgive us for the verification process. I will need your full address
2561 2nd Ave  Brighton, TX 82571
Where do you want to carry out the return process?
What do you mean?
by mail, in store or drop off center
Oh, I'll mail it back.
all set! a pleasure to help you
Thank you!
and forgive the inconvenience have a nice day