hello
Good afternoon, how can I help you today?
i'm still waiting on a charge on my account to be reversed.  i completed the return already any idea what's going on?
I can certainly look in to this for you. Just to clarify, you returned an item and haven't received credit yet?
yes
Can I get your full name or account ID?
Rodriguez Domingo
Thanks Rodriguez. One moment while I pull up your account.

I just have to validate your order. Can I get your username, email address and Order ID?
sure rd087143,  rd087143@email.com, 1948998602
How long have you been waiting for the refund Rodriguez?
a week
Has it been more than 7 days?
tomorrow it will be more than 7
It usually takes 7 days to show up. I'm sure you will see it tomorrow.
alrighty
Please contact us if it does not come tomorrow. Is there anything else I can help you with?
that was it
Thanks and have a great day.