Hello, how may I help you?
Hi, I heard that I had some credits missing on my account and I want to check what happened
Oh, I can look into that for you To get started, can I get your name?
Yes, I am Joyce Wu
And where did these credits originate from?
They came from a one-time deal from a previous purchase
Ok, let's look into this for you
great, thanks
This seems to not show up in the system It might just be an issue with your interface What happens when you log out and log back in?
I'm not sure, I didn't check my acccount My husband told me about it and so I'm just checking
Ok, do you have access to your account and username?
Uhh, yea, I should
And are you able to login?
Hold up, let me try now Yea, ok I'm in now just checking with my phone
ok, and do you see any missing credits?
ah, i see what happened the credit aren't missing, they're just used because I purchased that handbag last week He probably just thought they disappeared ok, this is just a mis-understanding i'll let my husband know what happened
Ok, great and do you need anything else from me?
Nope, that's it
ok, great, have a nice day then and thank you for contacting AcmeBrands!