Hi, what can I do for  you?
Hi. I'm trying to look at my online shopping history but I can't seem to remember my password.
Okay, can I have your name please?
Sure, it's Joseph Banter.
And your username?
it's jb864869
Thank you, I just need to verify your identity, can I have your pin number?
I'm sorry I don't know it.
Do you know the answer to your security question?
yes, it;'s Alexander
Thank you

I have created a new password for you uvkzm3l13k
ok thank you i'll try it.
Anything else I can help you with?
nope that will do, thanks.
Have a nice day