Thank you for contacting Acme.  How may I help you today?
I want to double check the status of my refund Name: Crystal Minh
Sure, I can take a look at that for you
Email Address: cminh266@email.com  Username: cminh266 Order ID: 8887737236
You read my mind, thanks, Ms Minh
I've checked once before, but I just want to make sure again... you know double check
Yes, indeed. It looks like your refund has just ticked over into "Complete" status
Great!   That's a relief
So if you haven't seen it already, you should see the credit refunded very soon
O.k. thank you so much for your help
You're very welcome.  May I help with anything else while we're here?
That's all I needed
Excellent.  Have a great day, Ms Minh