Hello, how may I help you?
yes, i'm little upset that this one item is out of stock
Hmm, I'm sorry about this, I can check on it for you. Could I get your full name, please?
Norman Bouchard
Hi, Norman, what item seems to be out of stock?
The Calvin Klein  Jacket
I'll write a report to our purchasing team to inform them of this. In the meantime, I can place the item on back-order for you, if you like.
okay, that would be great!
Should I use the card on file?
yes
Okay, I've put in the order for you. Is there anything else I can help with?
okay great! that will be all
Have a good day!