Hi, how are you doing today?
Not so great.
Oh no! What can I help you with?
I can't get into my account.
I'm sorry, do you need help finding your username?
yeah
I can definitely help with that.  Can I please have your full name, email address, and zip code?
Sanya Afzal sanyaafzal215@email.com 17835
Great, thank you. Your username is safzal1 Can I help you with anything else?
That's it.
Ok, you have a great day!