Hello, this is ACME. How may I assist you today?
I need to check on the shipping status of my order. I need to change the delivery time to next week
That's no problem. May I have your full name or Account ID to pull up your account.
Joyce Wu
Can I also get your Order ID and Account ID?
Order ID: 7387061261 Account ID: CUPZRNFTSZ
What is the shipping status of your order?
It says delivered But it hasnt arrived no
If it's delivered then I can't change the shipping date. It's possible it will soon arrive today. can refund the shipping fee.
That would be great
Okay, give me one moment.
Thanks Thank you!
Do you need help with anything else?
That is all!
Have a great day!