Welcome to AcmeBrands. How may I help?
HI! I have an existing refund of $100 and I was hoping to add another item to the existing refund please
OK. Let me see what I can do. One moment.
The item is $89 worth. A pair of boots
What was the reason for the refund?
It is the wrong color
Sorry about that. May I start with your full name or account ID
Joseph Banter
Thanks Joseph. I have pulled up your account. What is your username, email address,a nd orderID/
Username: josephb1 josephb1@email.com Order ID: 9427243533
Thanks, I was able to validate your purchase. What was the brand of the boots?
Michael Kors
OK. I have the boots at $89. What was your original refund amount?
100 please
OK.

OK. I have processed the refund. Anything else I can help with?
Thats all. I appreciate your help
No problem. Have a great day!