Hi, how can I help you?
I'm trying to look at my shopping history, but can't get into my account
I can help you with that! Do you know your username?
No, I forgot it
No problem. Can I get your full name to pull up your account?
David Williams
Great. I'll also need your zip code, phone number, and email to verify your identity.
57132  501-661-4674
Great! Your new username is dwilliams1
Thanks
Now I'll have to generate a new password for you. Can I get your PIN or the answer to your security question?
I don't have either one of those
Hmm, do you know your old password? If you do that might work with the username I just gave you.
Sure
Does that get you into your account?
Yes, that worked
Okay, great! Can I help you with anything else?
No, thank you
Have a great day!