Hello. How may I help you?
Hi, I want to return a pair of boots. They are a bit snug, and I need a larger size.
I'm sorry to hear the don't fit right. I'd be happy to help you with your return. Start with, can I have your full name or Account ID?
My name is David Williams
Thank you, Mr. Williams. May I now have your Username, Email Address, and Order ID?
My username is dw194187. My email is dw194187@email.com. And my order ID is 0479661790
May I also have your membership level please?
I am a Gold member :)
Fantastic! Gold members get unlimited returns.
That is great to hear
May I have your address so I can create a shipping label for your return?
9556 2nd Ave  Baltimore, WA 95630
Great. Would you like to process your return via Mail, In Store, or at a Drop off Center?
In store would be ideal
Great. I've gone ahead and initiated your return. Please return the item to the most convenient store to you and we can then process your refund. Is there anything else I can help you with today?
No. thank you for your time
Thanks so much for being a customer. Have a great day!