Hello, this is John from ACME. How may I assist you today?
I'm trying to shop on the site, but the search bar doesn't appear to be working.  It keeps returning really random results.
I'm sorry to hear that. Is this for different searches or just one search for a particular item?
different searches
Okay, let's try logging out of your account and then back in. This sometimes solves the problem.
Ok just a sec. Nope. That didn't work
Okay. Then it could be your cookies. Can you please try clearing out your cookies and seeing it that works?
Sure That didn't appear to work either.
Okay, then let me send a report to our Website Team to let them know and have them solve it.

As for now, I can make the purchase for you if you want to purchase the item.
No thank you.  I am just trying to browse.  I guess I will try again later.
All right. Is there anything else I can help you with today?
No thank you.  Have a good day
Thank you for being a ACME customer. Have a wonderful day!