Hi, how can I help you?
Hello, I was wanting to know the status of my refund as I want to add an item and use the refund amount for it
certainly what is your name please?
Norman Bouchard
Thanks. I also need your username, email & Order ID
normanbouchard265, normanbouchard265@email.com, 6003156346
Yes, I see that you started this refund in a phone call, and the system tells me that it is complete! Go ahead & start spending!
Ok great thanks
Is there anything else for you today?
That is it
Have a good one! Come back soon!