Hello, thank you for contacting AcmeCorp how may I help you?
Someone told me that my premium subscription shopping service wasn't showing on my account. So I wanted to check on that.
I would happy to look into this for you.
Thank you.
Do you want to make sure the subscription is still active?
Yes, please.
May I have your full name or Account ID please?
My name is Joseph Banter
Thank you Joseph and may I please have your account ID and order ID?
I don't have an order in, so I don't have an order ID. My account ID is 19243703
Ok lets check another way. Do you believe this service was removed?
Yes.
How did you hear about this email, spouse, or news?
My spouse.
I will check into this on our system, one moment please.

You are right and what I need to do is reinstate the lost service, I do apologize.
Thank you!
I have reinstated the service, can you see if properly on your account now?
Yes, it is there now. Thank you!
Wonderful, is there anything else I may do for you today?
No, that was all.
Thank you for contacting AcmeCorp, you have a great day.