Hello, how may I help you?
I want to change the delivery time of my order if it's possible.
Of course, what type of change did you want to make?
Can I get it delivered a little later that day?
Let me check on that for you. Can I get your full name or Account ID? And can I get your Order ID as well please
My name is Joyce Wu My order id is 5696936747
Can I also for your account ID please
Sure, it's 7TQGEOMMIL
What is the shipping status on the item?
I just saw it's in transit. Is it too late?
Yes, unfortunately since it is in transit, it is too late to change the delivery time.
Ok, thanks for your help anyway.
Sorry for the inconvenience, is there anything else I can help you with?
No, that's all I needed.
Have a great day!