Hello, my name is Anne. How may I help you today?
Hi I have a question about my subscription I signed up for a premium subscription but I think it expires soon
I can help you with that. What would you like to know?
Anyway I'm having problems paying it because I have no income right now because of the coronavirus
OK, can I get your name please?
I wanted to see when it is due and if I could get an extension? Rodriguez Domingo
Thank you Mr. Domingo. Please give me a moment to pull up your account.
ok
It looks as though you have a payment of $55 due today. Let me see if I can get an extension for you.
ok I appreciate that I'm hoping that my unemployment benefits come in soon
OK, sorry for the delay. An extension has been put on your subscription. I have sent you a link that will give you all the details. You will need your user name to access it.
ok great that's wonderful how long is the extension?
The details are all in the link for you, but it's usually 2 weeks. Is there anything else I can help you with today?
ok hopefully that's enough time thanks for your help that's it
You are welcome. Have a great day.