Hello, thank you for contacting AcmeCorp, how may I help you today?
I was charged twice on my bill for my premium subscription
I apologize I would happy to look into this for you.
Okay
May I have your full name and account id?
Albert Sanders QHRWHD5RID
Thank you Albert, may I have your order id?
4093854090
Thank you. May I have your membership level please?
silver
How much were you overcharged?
$99
I am going to issue you a refund.
Okay, thank you
Is there anything else I may help you with today?
That is everything
Thank you for contacting AcmeCorp, please be safe and stay well.