Thanks for contacting Acme.  How may I help you today?
I made a return but the charge has not been reversed on my billing statement yet
Oh, I'm sorry to hear that.  Let me see if I can clear this up for you May I ask your full name or your account ID to begin with?
sanyaa17
Ah, thank you, I see your user name, I can use that in just a moment.  But may I also ask for your full name.  Your account ID number would also work if you have it available, it would be a long string of capital letters and numbers
Sanya Afzal
Thanks, Sanya, I can see your account now to check on the status of your refund, I just need a couple of more pieces of information to verify your identity.  May I ask your email address and the Order ID that is associated with your return?
sanyaa17@email.com 7323989080
Okay, I can see your refund request in our system.
alright
One moment, please, I'm just having a little trouble with the system

How long have you been waiting for the refund to show up?
2 weeks
Oh, I'm sorry to say that this was indeed an error on our part But I can process the credit for you right now
alright thanks
There we are, that charge should be reversed on your billing statement now.
great thanks, that was all I needed
Excellent, I'm glad I could help. Have a great day