Hello, how may I help you today?
I want to check my shipment status
Sure thing, can you send me your name and account ID?
Chloe Zhang KBAQU3KAZV
Thank you, please also send me your order ID so I can pull up the order.
Order ID: 0747828245
Thank you, I have the order pulled up successfully. Have you received an email notification about any issues with your shipment?
yes
I see, I'm sorry to hear about that. Can you describe what the issue is?
i want to check if i was charged the right amount, email said i was charged 85 dollars, but I bought for 79 dollars. I want to confirm if the email is correct or is a fraud.
I see, I'm very sorry about that. Let me check in the system and see if I can find the cause of this fee.

While I'm waiting to get the results, can you also give me your membership level?
Bronze
Ok thank you. It appears that the fee is correct. It looks like the original amount of $79 did not include the shipping cost, so $85 is the correct amount. I'm sorry for the confusion.
ok, I understand.
I'm sorry about that, is there anything else I can help with?
no
Great, thank you and a have a nice rest of your day!