hello
how may i help you
Yes i would like to check the status of me order because the delivery tie is all wrong
so, you would like to change your delivery time? is that correct?
yes
i can help with that first ill need your full name to pull up the account
Crystal Minh
then i will also need your account id and order id to pull up the shipment

thank you, now i just need the account and order id
ok Account ID: MDXHKYW3HA and Order ID: 5288739760
thank you

looks like this was a mistake on our end, and i will fix it for you now
thank you
ok, your order has been changed to the correct delivery time is there anything else i can help with today
no that will do and thanks so much'
have a good one