Hi, how may I help you?
I have an extra fee added to my order.  My name is Crystal Minh
ok

Can I have your Account ID and Order ID?
Account ID: UUZD4WZABR Order ID: 0554017677
Let me check our system
thanks I'm a guest member if that matters
Ok, thank you Our system says there is an added fee that shouldn't be there I will gett that removed for you
Thank you so much.  It was 35 dollars
Thank you!

Okay, it's been removed Sorry for the inconvenience
great that's all I needed no problem
ok, have a good day