Hi, what can I do for you?
I was checking my account and I believe that I have some missing credits that came from a subscription refund.
Okay I can look into that for you. Can i have your name and account number.
My name is Norman Bouchard and my account number is 987654123. On my account it shows that I am a Guest member.
Okay thanks. I need to verify the account. username, email address, order ID.
My username is N. Bouchard and my email address is Norman.Bouchard1@gmail.com. My order ID is 789654 and it is for Guess Boots that cost $74.
Your refund is in progress and should be back in your account soon.
Great. Thank you so much.
Is there anything else I can do for you?
No, there isn't.
Great, have a nice day.