Thanks for contacting AcmeBrands! How can I help you?
Hi, I just placed an order but want to upgrade it to overnight shipping.
Okay, let me see if I can help you with that.
I need it right away
One moment, please.
sure
Can I get your full name, please, so that I can pull up your account?
Norman Bouchard
Thank you, Norman, one moment.

And for verification, can you please send me your account ID and order ID?
Account ID: VYFDASWOBW Order ID: 2153727237
Got it, thank you! What is the shipping status of the order?
I just had regular shipping
But I mean, is it order received, in transit, out for delivery, or delivered?
No, I just ordered like 15 minutes ago
Okay, that would be order received, then, I imagine.

Let me upgrade this for you now. What is your membership level?
bronze how much more will it cost?
Okay, it will be $20 for overnight, would you like me to charge that to the card on your account?
yes, thank you!
Done! You'll be receiving it tomorrow. Can I help you with anything else today?
I'm all done. bye
Have a great day!