Hello! How may I help you?
I just wanted to get some more information about my order. I can't access my account because I forgot my password.
Okay.May I have your full name and account ID?
My name is Joyce Wu and my Account ID is 975076
Thank you.

Joyce what would you like to know?
How can I get into my account if I forgot my password?
I can help you reset your password. What is your username?
My username is jwu89621
I am unable to get your old password, but I can create a new password for you. Is that okay?
That's fine!
May I have your pin number?
My Pin number is 975076
v1jj0yltly You can use that password to log into your account.
Great, thank you!!
Is there anything else I can help you with?