Hello, thank you for contacting AcmeBrand. How may I help you?
Hi there I got a situation here I lost my phone Now I can't access my acc
Oh my, I'm sorry to hear that. It sounds like you cant access your account because of 2 factor authentication, correct?
You got it
Let's see what I can do to help. Can I please have your Full name please, so i can pull up your account?
Sure, Joseph Banter
Thank you Joseph, and can I have your email please?
email is josephb4@email.com
Thank you Joseph, I just sent you an email for resetting the authentication.
That's wonderfu. I appreciate it.
Here's a link to our guide for best practices under the current security features as well for future reference.
I got it
Was there anything else I can help you with?
Thank you, and have a wonderful day.
You too!