Hello, how can I help you today?
I ordered the wrong Item. Please cancel it.
Happy to help, may I have your full name please?
My name is David Williams
thanks David. To verify your identity, I also need your account id and order id please.
Account ID is G638OBXINH, order ID is 0067721876
thanks.

Your identity is verified. What is the shipping status?
In transit
Since the item is in transit, I need to know your membership level to check for benefits. What is your membership level?
guest
Okay, you need to wait until the item arrives and call back to customer support to start the return process.
okay
Great, is there anything else that I can help you with?
Nothing else
Have a nice day!