Hi there. What can I help you with today?
Yes.   I finally broke down and purchaed the Michael_Kors boots I have been eyeing.   I'm a bit confused, however,    The price displayed when I log into my account does  not agree with the email I received.   Does the online account version include Opps.   Does what I see online INCLUDE SHIPPING costs.   Lost the last little bit in previous message.
Let me look into that for you. Can I get your name please?
Sanya Afzal
Thank you Sanya.

Let me also get your account id and order id.
Account ID: 2NMXWDGQ4H Order ID: 1978411660
From what I can see the price of the item hasn't changed, however shipping charges would have been added when your made the initial purchase.

It appears an additional charge was added and I will go ahead and take care of that for you now.
That would be great!
Can you tell me the amount you feel was an over charge?
$10
And what was your membership level?
Guest
Thank you.

Alright, the adjustment has been made. Was their anything else you needed help with today?
That is all.  Thank you!
Thank you, have a great day.