Good morning, how may I help you today?
Hi.  My name is Chloe Zhang.  My Order ID is 8384174440.  I returned these TOmmy Hilfiger boots for $59, but the charges have not been taken off my billing statement.
Oh no, I can look in to this for you Chloe. Just to clarify, you returned some boots but have not been credited yet?
Correct.
Let me just pull up your account. One moment please.

I have to validate your order Chloe. Can I please get your username and email address?
Sure.  My username is chloez49, and my email is chloez49@email.com.
How long have you been waiting for this refund Chloe?
5 days.
The refund can take up to 7 days to show up. What is your membership level Chloe?
Gold
As a Gold member you have special perks. I am going to go ahead and give you this credit so you don't have to wait any longer.
Great thank you
I just credited your account. Is there anything else I can help you with today?
That is all for today.
Thanks Chloe, have a great day.