Hello I want to update my refund
Hi Okay, I can help with that
I need to know my refund's status I don't like this Michael Kors shirt I bought
Okay, I can get that for you
And I want to add it to my refund
I see, well I can definitely add that item to your refund may I ask your full name to begin with
Chloe Zhang
and then, to confirm the purchase details, may I ask your username, email, and Order ID
cz558965 cz558965@email.com  9020358835
and what is your membership level with us?
Guest
Okay, well we can refund any order as long as you have a receipt, or even without a receipt, we can refund any order placed in the last 30 days do either of those apply to the MK shirt that you have purchased?
Hmmm Okay I bought it over 30 days ago But I did remember to keep the receipt
Ah, that's good to hear So depending on your preference, we can accept that return either in store, at a drop-off center, or by mail If you would like to return by mail, I can send you a shipping label that you can use to easily send the package back to us
I can bring it back to the store There's a store near my house so it's easy
Okay, I'll go ahead and update your account to let them know that you are coming.
Okay good
One moment please, while I take care of a couple of things
Okay So I had $100 due on my refund
Yes, I can see that that refund is in progress, so as soon as you drop off this shirt, you can get the full value added to your existing $100 refund
Okay So then I will have $164 total, right?
Yes, that's right
Great! I'm going to return the shirt today Thanks for your help
And I think I've got everything I needed on my end.  Is there anything else I can help with while we're here?
No, that was all I appreciate your help
Great, I'm glad I could help and if you see Ivan at the returns desk, tell him I said "The chair is against the wall".  He'll know what you mean ; )
LOL Okay, I will!!! He sounds like a character
Have a great day, Ms Zhang (and he is, indeed)