Hello! How can I help you today?
yes i'm trying to view my shopping history online but can'r access my account because i lost my phone with two factor authentication
Oh, I'm sorry to hear that. I can help you reset it! Can I have your full name or account ID please so I can pull up your account.
Chloe Zhang and my account id is ADRG564HG
Thank you Chloe. And can I have your email address please If you don't have it, your pin will do.
ChloeZhang345@gmail.com 186501
Your reset will be sent to your email address. I just added a link that you can click on to read more about best security practices. Is there anything else I can help you with today?
no that will be all, thanks
I hope you have a great day!