Hello. How can i help you today?
Hi It seems like my cost of shipping was way too high I wanted to check on it
okay I'd be more than happy to look into this for you give me just one moment Can I get your full name and account ID?
Chloe Zhang Account ID: WHNQAIXPOJ
great and can I get your order ID?
Order ID: 5037297928
I'm sorry I also need your username and email
wow Email Address: czhang70@email.com  czhang70
Great I've pulled up the purchase What is the current status of the delivery?
hm in transit
Okay I'm going to waive the shipping fee for you today

You shouldn't have been charged that much it looks like a system error. But rest assured your fee has been waived. Is there anything else I can help you with today?
Oh great :) thanks, that's it
Have a great day!