Hi! How can I help you today?
Hello. I was charged for something and I never placed an order.
Okay, I can look into that for you.
Thank you What information do you need?
Let's start with your full name and customer ID.
Norman Bouchard Customer ID as in username?
Account ID if you have it
I don't see anything named Account ID on my display. Just username as normanb1
Okay, I can look for it that way as well. Can I get your email address?
normanb1@email.com
And your order ID as well.
0519722625
Perfect.

What is your membership level?
Gold
Because you are a gold member and we value you as a customer, I will issue you a credit.
Okay.
One moment on that
Thank you
I just issued you a credit to your account. Is there anything else that I can help you with today?
Not today. Thanks for your help!
Thanks for shopping with us! Have a great day.