Hello, how can I help you today?
Is it possible to stop my order from shipping?  Thanks.
Let me look in to this for you. May I ask why you are wanting to stop the order from shipping?
I ordered the wrong item by mistake.
Alright, can I get your full name or Account ID?
Sanya Afzal
And you wanted to cancel the order Sanya? Do you have the shipping status?
Yes, cancel. Oh, it says delivered.  Havent gotten my mail though.  so sorry. I guess I will be returning it.
So did you want to do a return?
Yes, i can drop it in store.
I just have to make sure I am able to help you with what you need. How I process this is different based on if it is a return or if it is canceled.
Whichever is easiest for you to do
It isn't what is easiest for me. I want to make you happy. You had told me you needed it cancelled but you also told me you had to return it. I just need to know what I am doing. :)
Thanks.  A return since it already was shiipped
Alright, can I get your Username, email address and order ID please?
safzal51  safzal51@email.com Order ID: 9253143544
And what is your membership level Sanya?
Silver
And when was this purchased? Are you still there Sanya?
sorry 09/14/19
The item should have been returned within 6 months. Do you still have the receipt or the original packaging?
yes i do
Great, than I can accept the return. May I please get your address for the shipping label?
6830 Lincoln Ave  Baltimore, TX 23938
And you said you are going to drop it off in the store?
yes
Alright, the shipping label will be emailed to you. You can just put it on the item and drop it off at the store. Is there anything else you need today?
no, thank you very much
Thanks Sanya, you have a great day.