hi how can I help you?
Hi. My name is Chloe Zhang. I received an email stating that my subscription was removed from my account, but I still wanted the subscription.
hi. sorry about that. let me see what I can do.
Okay thank you!
do you have your account & Order IDs?
I don't have an order number, but I can tell you the shipping address as well as what I purchased. It was a Michael Kors shirt for $59 and my address is 2660 Lexington Avenue, Neward, NY 24658.
I think that I am confused. Are we checking onyour subscription status?
Yes. I just thought maybe a recent order purchase could help find / verify my account.
no account ID?
I have been a Guest in terms of member level, so maybe that's why I don't see one? Do guests get an account ID?
i see hold on, sorry for the delay
It is okay.
what is your email? do you not see an order ID on the order form?
Let me look in my emails. Maybe I will find one. My email is chloezhang03@email.com Okay. I have found an account ID. It is 9034687.
oh that helps, thanks any sign of an order id?
Oh, yes. 778334512.
i was unable to verify your identity with that info - will you check for typos please? Chloe Zhang 9034687 778334512
That is the only information I have. Will I need to make a new account?
i think I will have to notify our team that there is aproblem here