Hi, there.  How may I help you?
hello i wanted to know why the calvin klein jacket, the one that's $79, is so expensive on your site compared to other sites :/
Okay, let me check into that for you. Can I get your full name please?
Joyce Wu
May I have your Account ID and your Order ID?
Order ID: 2810130604 Account ID: OM6RMCHPFK
Ms. Wu, I apologize for the issue.  Sometimes our prices change, and it's usually due to an algorithm in our system.
alrighty.  anything you can do about the price difference?
I can give you a promo code to use that will hopefully make the price more acceptable.
ok
0UK4M
thanks
Can I help you with anything else today?
that's it, thanks
Have a good day.