Hello, how can I help you today?
Hello, I'm trying to change the delivery time for my order, can you help?
Sure, I can look in to this for you. Can I get your full name or Account ID?
Sanya Afzal
Thanks Sanya. I'll just pull up your account.

What were you wanting to change about your shipping time?
I wanted to change it from the morning to the evening.
Alright, let me look in to this and see if that is still possible. May I get your Account ID and Order ID?
CRYNDARFHM 4854263473
Great, what is the shipping status of this?
Delivered
I'm a little confused. If the item has been delivered, how can I change it to be delivered in the evening. If you already have it, it is shipped and I can't change the status.
I'm not sure either...
Was there something else you wanted me to do with this order? Or the shipping?
Nope that was it..
Alright, sorry we couldn't help each other today! Enjoy the rest of your evening.