Hello, how can I help you today?
I was hoping you could answer my question regarding refunds.
Are you trying to refund a specific item or did you just want to know about refunds in general?
Just in general, I've actually never bought anything on your site. If I don't like something, can I return it for a refund?
Okay, let me just look into that for you.
Thanks
Can I have your name please?
It's Crystal
We're only able to refund items that haven't been shipped yet.We do need order ID, customer username, and customer email address to make refunds so make sure you have that info. Can I help with anything else today?
okay, I think that makes sense. That's it for now
Have a nice day.