Hello, how may I help you today?
man, I got slammed on shipping charges and I don't want it any more I just want to cancel the order and call it a day
I see I am sorry to hear that. May I have your full name of Account ID? Sorry, or Account ID
Al Sanders  8NEW2PRIPZ
Thank you for that, now I will need to verify the particular purchase. May I have your username, email address and order ID?
Order ID: 3321561774 as381136@email.com  as381136
Thank you again, do you happen to know your shipping status?
well, it says out for delivery, but I don't want it
Unfortunately since it is already out for delivery, I cannot cancel the order. However I can waive the shipping fee.  Would that work for you?
really?  heck yeah~  that would rock my world, man thank you so much~
Fantastic, we value your business so this can be done.  One moment.
you're alright, man
And there we go, is there anything else I can do for you today?
nah, im good
You have a great rest of your day!