Hello, how can I help you today?
I am having trouble using a promo code
Sure, let me look into that. Can I get your full name or account ID please?
David Williams
Great. Do you know how long ago you received the code?]
8 days ago
Alright, that would be the issue. Promo codes automatically expire 1 week after being issued. Let me see what we can do. What membership level are you?
gold
Being a gold member, I will go ahead and issue you a new code. What was the promo code value?
it was for 20%
Your new code is 9RK41. It will be valid for one week from today. Is there anything else I can do for you today?
no, that was it, thanks
No problem. Have a great day.