Thank you for shopping with AcmeBrands! How may I assist you?
I recently placed an order for one item but my account says there are two items. I just wanted to check on the status.
Okay, let me find out. What is your full name?
Alessandro Phoenix My email confirmation says 2 items so I want to make sure I wasn't charged twice
May I also have your username, email address, and order ID?
Order ID: 9791732200 A.phoenix@gmail.com
Thank you! Actually, the only other thing I need is your account ID.
Account ID: CORDRV8QFT
One moment while I search my system to find out what is going on.

You don't have to worry, you were only charged once. The email was sent by mistake. Is there anything else you need today?
no, thanks!
Okay. Have a great day!