Hello.  How can I help you?
Hi, I purchased a jacket to go skiing and it is the wrong size.  What steps do I need to take to return it?
What is your username?
crysminh sorry that is wrong  it is cminh278
Can I get your email and order number?
cminh278@email.com order # 5113897269
Do you have a membership with us?
yes, bronze level
What is your purchase date?
3/31/2020
Do you have a receipt and the original packaging?
sorry I purchased in on 02-22-2020 yes, I have both
Thank you, one moment. You can return the item.  I need your shipping address.
4947 Lincoln Avenue Brighton TX 10102
Do you want to return the item by mail, in store, or at a drop off center?
by mail
Just return the item in the original order and send it to the address on the label. Is there anything else I can help you with?
No.  Thanks for your help. Have a good day
Have a good day!