Hello, how can I help you?
HI. I got an email saying I ordered two coats and I only want one
Okay, I can help you update your order Can I please get your full name, account ID, and order ID?
Norman Bouchard PVSZQKJG2S 5960845057
Okay, our system shows you were shipped an additional item by mistake Do you know the shipping status of your order?
it says delivered but I didn't get it yet
I'm sorry, I can't start the return process until the item arrives Please contact us again once you receive the item
ok thank you
Is there anything else I can help you with?
no ty
Okay, have a nice day.