Hello, thank you for contacting AcmeCorp how may I help you?
Hello, I would like to add this item to my existing order. Can you please help me?
I would happy to assist. May I have your full name or account ID?
Thanks. Account ID: UNVQVXPE3C
Thank you. In order verify identity may I have your full name and account ID? I apologize your order ID.

Once I have your full name and order ID I will be able to verify if I am able to add this item? Hello, are you still there? It appears we may have gotten disconnected. Please contact us again so we are able to verify the status of the order. If the order has not been shipped we should be able to add the item. Thank you for contacting Acme Corp.