How can I help you?
Hello, I want to check a status of my order - it seems like there was a random extra fee added without an explanation.
Sorry about that, can I have your name to pull up your account?
My name is David Williams
To verify your identity, can I have your account and order ID?
My account ID is QSIVPO9MFO. My order ID is 8058366065
Thanks, I was able to verify your identity. Can I have your membership level?
I am bronze level
Mr. Williams, our system is showing you made an error. I apologize but I'm able to make any changes.
What error was on my part?
The extra fee. Do you know what this fee was for and how much?
The fee was $10. Like I said, there was no explanation for it, that's why I'm reaching out.
Yes, I understand. At the bronze level there isn't anything I can do to remove this fee.
Okay.
Is there anything else?
No, that's it. Just for future reference they should explain why they charge people random fees.
Sorry about that, wish I could do more. Have a good day.