Thank you for contacting Acme.  How may I help you today?
Good morning. I did to do a return. The product i bought has a stain on it.
Oh, I'm sorry to hear that And did you say that you have already returned the product, or would you like to set up a return now?
i need to return it
Okay, I can help with that May I just gather some information from you so that I can check on your order, and see what our next steps will be
ok
I will need your full name, username, email address, order ID, and finally, your membership level
ok, my name is Albert Sanders, my username is asanders492 and my email is asanders492@email.com my order id is 8874918196 and i have a guest membership level
Thanks, Mr Sanders, I can see your account now Our guest members can return an item at any time as long as you have the receipt, or even without the receipt, I can set up a return for you as long as the purchase was made in the past 30 days
i purchased it on 9/29
Oh I see.  If you have any receipt, either from the box or your emailed receipt, I can still process the return for you
ok i do
Okay, that's good.  I can either send you a shipping label that you can use to send the product back to us, or if you'd prefer, you could return it to a local store or a drop-off center
yes that will work, i'll drop it off
Okay, I'll update your account with the return, and then we should be able to issue you a refund as soon as you make the drop off
ok
Is there anything else I can help you with while we're here?
nope that is it, thanks
Excellent.  Have a great day, Mr. Sanders