Hello, thank you for contacting AcmeCorp how may I help you?
I am expecting a $84 refund and just wanted to check on the status of that refund
I would happy to look into this for you. May I have your full name or Account ID please?
David Williams
Thank you David, may I please have your username, email address, and Order ID?
Username: davidw06 Email Address: davidw06@email.com Order ID: 8957811624
Your refund is in progress, looks like it was done online. You should receive in next 2 to 3 business days.
Ok.  Thank you
Is there anything else I may help you with today?
Nope that is all
Thank you for contacting AcmeCorp, you have a great day.