Hello, my name is Anne. What can I help you with today?
Hi I am trying to get into  my account to check the status of an order, but can't because I cannot remember my password.
I can help you with that. Can I get your name?
Norman Bouchard
Thank you. Mr. Bouchard.

I will have to reset your password I'm afraid. Can I get your user name please?
I don't have that in front of me. Could I give you my phone number?
Not a problem, I can pull that up for you. I will need your zip code, phone number and e-mail.
53599 That is my zip Phone Number: (125) 283-1881
Alright, your user name is: NBouchard1. I will also need your pin to reset the password..
Thanks! Pin Number: 123704
Your new password is as follows: ga56jeuffaa
Thank you so much!
You are welcome. Did you need anything else?
That is all!
Great. Goodbye.