Hello! How may I help you?
Hi there! I purchased the Tommy Hilfiger jacket, but I think it's too pricy Can I just cancel the order? Actually, it's not the price of the jacket. It's the shipping cost that made it pricy
I am sorry to hear that. Can I get your full name or account ID please?
Sure, Sanya Afzal, and the id is MYK7ACVJJ3
Thanks for that. Can I also get your username, email address, and order ID please?
sanyaafzal613, and the email is sanyaafzal613@email.com; the order id is 9898121497
Perfect, thanks! Can you tell me what the shipping status is?
It says delivered
Hello, unfortunately I can not cancel your order if it is already delivered. However, I can refund the cost of shipping back to you. Does that work for you?
That'd be great thank you
Great! I just refunded that cost of shipping to your account.
I appreciate it
Is there anything else I can help you with?
Thank you, and you have a great day.
Thanks, you as well