good morning, how can I help you?
Hi. I think I got charged twice for my subscription David Williams LUGFDDOS6V 4264993975
oh, let's check it then

just one moment please
Ok ty
let me check the system now

indeed it was a mistake on our part, sorry for the problems caused. how much was the additional amount?
No problem can you refund 59
all set
Thank you. Have a great week
a pleasure to help you have a nice day