Hello. How can I help you today?
Hi, I want to know why my shipping cost is so high.
Okay so you want to know why your shipping costs are so high?
Yes on my order
Let's look into this and see what we can find out. Can you confirm your full name and Account ID for me?
Joseph Banter HLFRFTZ9A2
Okay I've pulled up your account. I'm going to take a look at this order next. Can you confirm the username, email address, and order ID?
jbanter8 jbanter8@email.com 4590932430
Okay great. I've got the order pulled up. Can you let me know what the shipping status is?
In transit
Okay. Thank you.

I do see that this shipping fee is abnormally high Since the item is on it's way we cannot cancel the order. But I can issue you your shipping fee back if you would like?
No, I just want to get a refund.
Okay I will cancel your order.

Your order has been canceled. Is there anything else I can do for you today?