Good morning, how can I help you today?
I don't wish to subscribe to the premium shopping service but my credit card got charged.
Alright, I can look in to this for you. Just to clarify, you got charged for premium shopping, but you don't want it?
correct- I got charged $40.
Lets look in to this and take care of it. Can I get your full name or Account ID?
Albert Sanders
One moment while I pull up your account Albert.
okay
May I ask how you know that you were charged for this?
My spouse said it was on our credit card receipt.
I will just check the system. One moment please.

I looked and you should not have been charged for that. I am going to go ahead and remove the service and the charge. I am so sorry about the mistake!
Oh that's great. Thank you so much. How much will the refund be?
I just gave you the credit for $40. It should all be taken care of now.
Perfect thanks so much.
Is there anything else I can help you with today?
that was everything.
Thanks Albert. Again, I apologize for the error. Have a great day!