Hey
Welcome to AcmeBrands. How may I help?
Thanks for the welcoming message my name is Joyce Wu and I am calling to complain I want to buy an item but it was cheaper yesterday much cheaper
OK. Was it cheaper on our website, or with a competitor?
it was cheaper at your website
Ok. Let me pull up your account and see what I can do.

OK Joyce. I have pulled up the account.

I will need your account id and order id next
ok I can do that Order ID: 9078678619 Account ID: QOELUDNBZP
Thanks. I have verified your ID. Our prices fluctuate due to an algorithm. It could be any numvber of variables. Stock, shipping, demand I hope you understand.
I do is the price likely to go down over the next days_ or could you give me a couppon to access a better price? coupon*
Of course, Joyce. As a valued customer, I can help.

Please use promo code 30EF0
Ok thanks a lot I will defintely use it.
You're welcome. Anything else, Joyce?