Hello, how may I help you today?
Hello I'd like to buy something but  cart is not updating when I add the item into it.
Alright, I would be happy to help you troubleshoot this issue.

Please try logging out and then log back in.
OK I've tried that
Did it work?
It didn't is there something else I can try
Try refreshing the page real quick.
I tried that and it worked thanks
Great! Will that be all? Have a great day!