Hello, how may I help you today?
HI there, I am waiting for my package to be delivered. It says it was delivered 5 days ago, but it is not here.
I see, let's look into this and see what we can do here.
Thank you.
May I have your full name or Account ID?
Rodriguez Domingo Account ID: SCPQN48JCO
Excellent, now let's get some specifics on the purchase.  May I have your username, email address and order ID please?
Username: rdomingo083 rdomingo083@email.com Order ID: 9375059998
Fantastic, let me pull that up.

I see and you have been waiting 5 days for your order, correct?
Yes, It said it was delivered 5 days ago but it has yet to arrive.
If you have been waiting for less than a week (7 real days), the system can be sometimes mistakenly marked as delivered.  It can still take a couple days to arrive.
So you suggest I wait a few more days, then if it doesnt come to contact you again?
Since you have been waiting 5 days, I would recommend waiting 2 more.  If it has not arrived by then, please contact us. Apologies for the delay.
Sounds good. I will wait a few more days to see if it shows up.
Thank you so much and apologies again.  You should receive it very soon. Is there anything else I can help you with today?
That is everything. Thank you.
You have a wonderful rest of your day!