Hello, how can I help?
Hi I need to check on my order status. The cost of shipping was so high.
Okay, I can check on that for you. Please let me know your name or account ID.
Joyce Wu
Also, please let me know your account ID and order ID for verification purposes.
My account ID is KNBO16XAP2 And the order number is 9227421524 The order was for a pair of Michael Kors boots
Thank you for that. One moment please. Did you want to cancel your order due to the shipping price? Or just to check if it has shipped?
I received it, but I'm a gold member and the shipping cost was really high. I thought maybe the vendor made an error, since I'm a valued member.
Ah, I see. Thank you for being a gold member. Let me see what I can do.
I really would like to see if I could get the shipping waived if possible. Ok great, thanks.
Do you remember the price you paid for shipping?
No, but the boots were $99.
Okay, since you are a gold member I can refund you the price of standard shipping. Would that be okay?
That would be wonderful. Thank you so much.
The refund is now complete. Did you need anything else today?
Thank you very much No that is all. I appreciate you.
Wonderful, I hope you have a good day! bye now You're welcome!