Hi! Thanks for contacting Acme customer support. How may I help you today?
I signed up for a premium subscription service, but got charged twice for it. I would like to get my money back.
That's understandable. I'll look into that for you. May I get your full name?
Joseph Banter
One moment, Mr. Banter.
ok
Let's start by verifying your account. Can I get your Account ID and Order ID?
2QT8NUDKQ8    4761421119
perfect.

May I ask what your subscription level is?
guet guest
got it.

One moment while I search our system for you.

I'm very sorry about that and I'll be happy to offer you a refund. What is the amount that you would like refunded?
Whatever the price of the subscription was.
Okay, I can take care of that for you.

I just processed the refund for you and we are very sorry for the inconvenience.
thank you
Is there anything else that I can do to help today?
No, that's all
Have a great day and we appreciate you choosing Acme.