Hello and thank you for contacting us today! How can I help you?
Hi! I wanted to inquire about your refund policy please. I wanted to buy a jacket and am not too sure about the size
Sure I can help you with that. Can I get your name please?
Norman Bouchard
Thank you, Norman. Let me pull that information up quickly!

We only offer refunds on items that have not shipped. The refund will be issued for any valid purchase as long as you can provide the order ID, your username, and your email address. You'll need those bits of information if you request a refund. Is there anything else that I can help you with today?
Thats what I needed to know. Thank you
Thank you and have a great day!