Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
Chloe Zhang
Hi Chloe.  How can I help you today?
I'm looking at my billing statement and i see that my charge still haven't been reversed even though i already completed the return
I'm so sorry for that, I will be happy to assist you.
ok
First, I'll need to get your username, email address, and order ID.
Username: Email Address: cz449033@email.com Order ID: 9244973017
Thank you, I just need your username.  We can recover it by you providing me either your zip code or phone number.  Thanks so much!
Username: cz449033, Phone Number: (384) 637-9495
Oh, never mind, I see you have a username.  Just give me one second to check out what's going on.

Great, I have vaildated your purchase.  May I ask how long have you been waiting for the refund?
Yes its been about 3 weeks now!
Yes, that is definitely our mistake.  I have just manually processed your credit.  You should the refund credited on your bill in a couple of days.
Thank you!
May I help you with anything else today? You are so welcome.
that will be all
Great, have a wonderful rest of the day.