Hello. How may I help you today?
Hey! I placed a two item order, but I want to remove the second item. I totally chose the wrong size.
I see. May I have your name please?
Norman Bouchard
Can I have your account ID and Order ID?
4FMRXX3RGA 3536918602
Norman what is the shipping status?
Out For Delivery, unfortunately!
What is your membership level?
Gold
Well good thing for you I can refund it now. When you get it in just return the second one.

How much was it for one of them?
The boots were $54
Alright I processed the refund. Just ship the extra back to us when you get it. Anything else I can help you with? Great. Have a nice day.