Good afternoon, how can I help you today?
Hello, I just received an email saying I ordered two items while I only ordered one.
I'll look in to this for you. Can I get your full name or Account ID?
Joseph Banter
Thanks Joseph. I just have to verify your ID. Can I also get your Account ID and Order ID?
Account ID: PIBJVBOLLG, order is 1649056751
I'm sorry Joseph but it does look like we accidentally sent you 2. I'm so sorry about this. What is the shipping status of this item?
Order Received
The item has not shipped out yet so we will remove this from your order and refund you. What was the cost of the item?
Thanks! It is 89 dollars.
I've just refunded you the $89 and the extra item will not be shipped. Is there anything else I can do for you today Joseph?
Nothing
I apologize for our mistake. Have a great day!