Hello, how can I help?
Hi! I know I need to pay for my subscription soon. Due to recent pandemic, I lost my job but I still want to keep the service. Is there anyway I can ask for an extension? I just need some more time to get a job
Let me see what I can do for you. Can I have your full name?
David Williams
Thank you Mr. Williams, can I have your account ID and order ID?
Account ID: IYMTNLLTMX Order ID: 2710582631
What level of membership do you have?
I am just a guest
I'm very sorry Mr. Williams, but I am afraid you are ineligible for an extension. I understand the situation and I am very sorry.
Oh ok. I though so but just try to ask.. Never mind Thank you
I hope everything gets better soon. Is there anything else you need help with?
That's all Thaks Have a great day
Okay, thank you and have a nice day.