Hello, how can I help you?
Hi, i would like to check on my order status because the cost of shipping was too high
I can check on that for you. Can I have your full name or account ID?
My name is alessandro phoenix
May I also have your username, email address and order ID?
Username: ap078853 | Email Address: ap078853@email.com | Order ID: 4754508432
Thank you.

Do you know the shipping status of your item?
my shipping status is out for delivery
I'm sorry to hear that the cost of shipping was too high. As the item is out for delivery, I can't cancel the order but I can offer you a partial refund for delivery.
what would the partial refund for delivery be
I can offer you an $8 refund on the shipping cost. Would that be okay for you?
yes that would be okay
I've done that for you. Can I help you with anything else?
no that will be everything, thank you for helping me today
Thank you for being a customer. Have a great day!