Thank you for contacting Acme.  How may I help? are you there?
Hi, I would like to add an item to my existing order.
Certainly, I can help you with that May I ask your full name to begin with?
Rodriguez Domingo
Okay, I should be able to add an item to your order, I just need a bit more information to verify the details
Okay
may I ask your account ID and order ID?
account id is JVFM8D1LQA order id is 2590250055
And do you know the shipping status of your order?
Delivered
I see, well in that case, I can definitely put in a new order for you, but the new item won't arrive at the same time
Yes, that is fine
Do you have a membership level with us?
It is Bronze
Thanks.  And what item would you like to order?
I would like to order a pair of Michael Kors boots.  They are $49.
Excellent choice.  I'll put that order into our system, and you should receive delivery soon Would there be anything else I can help with today?
Great, thank you.  No, that was all.
You're welcome. Have a great day