Hello, how can I help you?
Hi! I can not access my account
Alright, let me pull up your info. What is your full name?
Chloe Zhang
So what appears to be the problem when attempting to pull up your account?
My grand baby ate the piece of paper I had my username and password written on I waited for her to poop it out but it was not readable
So you have neither piece of info? We will have to start with a username recovery
I think my username is czhang11.  we can try that
sure

Alright that does appear to be your correct username
Great
I can not access your old password, but I can assign you a new one To verify your identity, I need either your PIN or the answer to your security question
Zhang12
740w0oio3rj is your new password Is there anything else I can do for you today?
Thank you so much for that.  I was able to log in.  Nothing else for today
No problem. That is good to hear. You have a good rest of your day.