Hello, how can I help you?
Yes i only order one item but i got a email confirmation says i ordered two. just trying to check the status
Oh so you got an email that contradicts what you actually ordered?
yes
Can I have your full name and account id?
Joyce Wu and account id is  VZIRLMIYOS
The account is up lastly I just need the order id
6363036798
Your identity has now been verified

The email was indeed wrong, you were only charged for one item.
ok, great! thanks for checking
Was there anything else I could do for you?
that will be all
Have a great day!