Hello, how may I help you today?
Hi, I recently received an item in the wrong color and I need to return it.
Sure, let me get right on that for you.
Thanks
First, can I get your name please?
Yes, it is Crystal Minh.
Great.  Next, I need to verify your purchase.  Can I have your Order ID, Username, and email address?
Order ID is 8646105595. User name is cm212106, and my email is  cm212106@email.com.
Thanks so much.  Can I have the purchase date of the item and also, do you have a membership with our company (gold, silver)?
I purchased the jacket on 8/8/2019, and I don't have a preferred membership, only a guest member at the moment.
I am so sorry, but for guest members, you only have the last 30 days in which to return the item.  It has been six months since your purchase.
That is unfortunate to hear. I just opened the package because I am going on a trip to Germany. Is there anything that can be done?
I'm so sorry, for guest membership, you can only return items 30 days after purchase.  If you like, I can offer you a promo code off your next purchase because we really appreciate your business.
Ok, I understand. Maybe I will gift it to someone and order the color I want. I would appreciate a promo code to use on that purchase.
Thanks so much for understanding.  Here is a promo code for your next order, 9569I
Thank you for your assistance.
Is there anything else I may assist with today?
No, that was all.
Thanks, have a wonderful day.