Hi! How may I help you?
I just got my bill, and I got charged twice for one of my items.
I see, may I have your full name, account and order ID to verify?
My name is Norman Bouchard, my Account ID is 1SGXR1ICBX, and my Order ID is 3779118928
What is your membership level by chance?
My membership level is Silver.
We trust you and will remove the extra fee. How much extra was it?
It was for $49
It has been removed. Anything else today?
No, that was all. Thank you.
Have a good one!