Hi, there!  How may I help you?
I was hoping to extend my premium subscription. I don't have the renewal fee yet but will in two weeks
Okay, I can look into that issue for you.  May I please have your full name please?
Can I postpone my dues yet keep my status joseph banter
I will check.

May I have your Account ID and Order ID?
A7YHUIHSC8 1020829373
May I have your membership level?
silver
Silver members can only get an extension if you are only 1 day late.
that's too bad
I'm sorry but I cannot do anything more at this point.
gotcha. will have to wait then, thanks anyway
You are welcome.  Anything else I can help you with?
nope, that's it
Okay, have a great day.