good afternoon, how can I help you?
hi! i want to upgrade to overnight shipping im going on a trip tomorrow night
sure! one moment please ok, would you give me your full name or account ID please
Name: David Williams Account ID: VSP2NQCFKT
Additional, could you give me your email, username and order ID to verify.
i dont have my email or username but i have my zip code and phone number
don't worry, in this case I will use your previous data but if I'm going to need the order ID a series of number that allows me to locate the order.
Order ID: 4782356638
everything in order, now could you tell me how is the status of your order? is already in shipment or in transit
order received
ok, would you tell me your membership level please to know how much the change will cost sir, are you there?
its bronze sorr!
don't worry It will be $20 for the overnight shipping this will be charged to your credit card where you placed the order
perfect thats all
all set have a nice day