Good afternoon, how can I help you today?
Hi, I want to return the shoes I bought for a refund
Alright I can help you with this. Can I get your full name or Account ID?
Chloe Zhang R0CTWCFR6E
Thanks Chloe. Can I ask what was wrong with the shoes?
I bought them but then I changed my mind, they didn't match what I wanted to wear them with
Alright. Just to clarify, you have received the shoes already. You want to return them and get a refund?
Yes wait, no they didn't ship I bought them already but didn't get them
Thanks Chloe, that makes a big difference. Just one moment.
I was hoping I could reach out before they ship
Just one moment while I look in to this. Can I get your Username, Email address and Order ID?
czhang44 czhang44@email.com 7028039172
Sorry Chloe, my system is a little slow. Please bear with me.
no problem!
Do you have a shipping status for this?
I just ordered them so I doubt they've shipped
If they weren't shipped yet I can just cancel them for you. You don't have an order date?
2019-09-25
Oh, that was a very long time ago. You didn't receive them yet? Chloe, I'm just going to go ahead and issue you a refund. How would you like the refund?
paypal would be great
I can do a gift card, paper check, credit card or add the credit to your account.
a credit to my account would work thank you!
How much was the item?
79.00
I've credited your account for $79.00. Is there anything else I can help you with today?
No, thank you!
Thanks Chloe. Have a great day.