Hello, thanks for contacting AcmeBrands how may I help you today?
Hello, I placed an order with your company but the shipping cost was high. Is there anything we can do about htis? *this?
Sure, I can help you with that
Great-what can you do about it?
What was the issue with the shipping cost? Are you trying to get a refund?
The cost was high as I mentioned before Sure- if you're offering a refund on the shipping cost, I'd be happy with that.
Ok, to get started, can I get your name or account ID?
Sure, Zanya Afzal Account ID: FSIWWFWZEH *Sanya
I will need to validate your purchase too what is your order id?
Order ID: 5621266909
and email and username
Email Address: sanyaa86@email.com Username: sanyaa86 I'd think once you have the order id..you've be able to validate the rest...
Great, those all have passed
Lovely
yes, the system is a bit onerous in the requirements To fix the shipping cost, I need to check to see status of your delivery It is either “Order Received”,  “In Transit”, “Out for Delivery”, or “Delivered”
Shipping Status: In Transit
Ok, in this case, I can still waive your fee
That would mean a lot to me.Thank you
Awesome, that is complete is there anything else i can do for you?
How can I verify that it's complete? Will I get a refund to my CC?
Yes, this should appear in your account within the next 2-3 business days
Great. thank you
ok, have a nice day!