Hello, how can I help you today?
Hi! I bought some stuffs yesterday but I just realized that I forgot to put a shirt in my cart. Can you help me with that? I don't want to pay another extra shipping fee for that shirt, if possible.
Happy to help, may I have your full name please?
Sanya Afzal
thanks Sanya.

To verify your identity, I also need your account id and order id please.
My acc ID is REWMM561DB Order ID: 0834141469
Perfect. What is the shipping status of the order?
delivered
then I need your membership level to proceed further, please.
it is bronze
Since your order is delivered, it is too late to add the shirt. Only gold or silver members can get separate order with no shipping fee. I am sorry about that.
Well.. It's ok Good to know. Thank you for your help.
Great, is there anything else that I can help you with?
I am good for now.
Have a nice day!