Thank you for contacting Acme.  How may I help you today?
So I really want these Calvin Klein jeans but they are like 20 dollars more expensive on your site then the competitor.
Oh, I'm sorry to hear that.  May I ask your full name so that I can take a look at your account
yes, it's Chloe Zang Zhang sorry
Unfortunately, our prices are determined by algorithm, and it is not something that I have control over
well do you have any promo codes I can make up the difference?
Based on your account status, I can issue a promo code for the difference.  I just need some information for verification purposes do you have your Account ID and Order ID handy?
ok great! yes, my account id is 8RSW0CDTHR and my order id is 4807182027
Okay, Ms Zhang, the code ZLNTX should cover the price difference
ok great, thank you so much. I'm ordering now!
Glad to hear it.  Is there anything else I can help you with today?
no that's it.
Okay, have a great day, Ms Zhang