Hello, thank you for contacting us today. How may I help you?
I have a question about my account
Sure, how can I help?
I signed up for the premium subscription service but I just checked and I was charged twice for it! I want one of the charges reversed and a refund please
Oh my that's no good. Let's see what I can do to help I'll need a bit of information from you so I can pull everything up. First could you provide me with your Full name and Account ID?
Chloe Zhang GMNST3QQ7B
Thank you Chloe, and can I have your order ID please?
4216069008
Thank you, I was able to verify your identity. Now could oyu tell me your membership level?
bronze
Let me check with my system to see what might have happened.
ok
Unfortunately everything appears to be correct for the charges. I apologize for the inconvenience. Was  it possible the bill was just higher than expected?.
no I see I was charged twice
This might have been done because the previous payment processed later than usual butt I can assure you that there was no error in the amount you were charged.
you're sure? when can I see that on my account?
I can send you a link to your account page so you can double check it if you would like
ok
I'm sorry for any inconvenience this may have caused. Was there anything else I could help you with?
that's it. I'll check the link you sent
Alright, if you find it still in error don't hesitate to contact us and do a followup. Thank you for shopping with us. Have a great day!