Hello, how may I help you?
My bill is showing that y'all charged me twice for my subscription. Can you please take one of the charges off?
I can try, could I get your full name, please?
Rodriguez Domingo
Thanks, Rodriguez. I also need your Account ID and Order ID.
My account ID is ESOIWFDWEP My Order ID is 5773037312
Thank you. May I know your membership level?
Silver
How much were you over charged?
My entire subscription service fee. I got charged twice for the same thing.
Sorry, sir, I just need you to confirm the amount.
54
I'm sorry but this is a valid charge on your account and we are unable to remove it.
I don't think so. It's only supposed to be 54, but y'all charged me 108. I want the credit of 54, and if you can't make it happen, then I want to speak to the manager
I will notify our manager of this. Do you have a phone number where they may call you back to discuss this issue?
Yes, 227-748-2875. But I don't want to be kept waiting for over an hour. I have work to do. I'm on my lunch break now.
They will call you ask quickly as possible, sir. Is there anything else I can do for you today?
No, I just want my credit back.
Apologies, and have a good day.