Hello, how may I help you today?
I would like to see if I can get an extension on when my payment is due
I see, is this for your subscription?
Yes
May I have your full name or Account ID?
Norman Bouchard
Thank you, I will have to verify your identity if you don't mind.  May I also have your account ID and order ID?
Account ID: HAJKGOY3Y7 Order ID: 5895430198
Thank you for that.  Finally, what is your current membership level?
Gold
Fantastic.  As a Gold member you are always entitled to an extension.  Let me go ahead and update this request for you.  One moment.
Thank you!
And there we go, you are all set. Is there anything else I can help you with today?
No that is all
Thank you for your patronage and you have a wonderful rest of your day!