Hello. How may I help you today?
Hello. I was checking the status of a recent order because the cost of shipping was too high! Can you look into this?
Sure I can see what is going on. Can I have your name please?
Joseph Banter
Thank you Joseph. So are you wanting to cancel because the high price?
No, I just wanted to see why it was so high. Maybe the vendor made an error.
I am unable to see shipping costs
It was the cost of shipping that was too high. Who should I contact about this? I want to get the shipping waived or a refund.
Possible. May I have your username, email, and order ID?
Order ID: 8615021348; Username josephb6 Email Address: josephb6@email.com
May I have the shipping status on your order?
It is out for delivery. I still want the item. I just want the shipping waived or the cost of shipping refunded to me.
I can offer a one time shipping refund.
That would be great. I'll take it. Thank you.
No problem. Is there anything else I can help you with?
No, that is all. Thank you.
Great. Have a nice day.