Thank you for contacting Acme.  How may I help you today?
Hi my name is sanya and it seems like somehow my subscription was removed and I am all sad about it can you help
Okay, Sanya, let me see if we can get to the bottom of this
Thanks for your help what do you need from me?
Pardon my presumption, but I believe we may have talked in the past.  Is this Ms Afzal?
Yes It is how cool is this you where so nice last time
Glad to hear it, and I hope I can sort this out as well
I am sure you can so are a very helpful agent.
So how did you hear about this service being removed from your account?
I received an email about it where it told me to check the status of my account
I see.  I'll check with our system to see if that email was legitimate.  Hopefully it wasn't someone trying to pull a scam
oh dear I did not even think of that there is just to many bad people around anymore
Indeed, and I'm sorry to say that this email was not actually sent by any of us at Acme
well at least I did not give them any info, so all is well, that is good to know
But the good news is, that means that your account is still in great shape
wonderful thanks for checking
Yes, I was just about to say so.  I'm very glad that you brought this to our attention first Is there anything else that I can help you with while we're here?
again thanks for you help, no all is well have a great day and hope to talk to you someday again
Likewise.  Have a great day, Ms Afzal