Hello, how can I help you today?
Yes i'm trying to check my account for more information on an  order but i can't because i forgot my password
Alright, just to clarify, you need your password? I can help you with that.
yes to get into my account because i forgot it
Can I get your full name or Account ID?
Chloe Zhang and my account id is  AFG453F4BV
Thanks Chloe. Do you also have your username?
yes its chloezhang048
Great. For security reasons I can't access your password, but I can generate a new one for you.
ok
To do that, I will either need your pin number or the answer to your security question.
4758
Great, your new password is 1psrlrpuxt8
great, thank you
Is there anything else you need help with today Chloe?
that will be all
Thanks, have a great day!