Good afternoon, how may I help you today?
I ordered some things and got a confirmation email. However, the shipping date is different than what I thought it was going to be. Can you look into this?
Yes, I can look in to this for you. Can I get your full name or Account ID?
Sanya Afzal
Just to clarify Sanya, you think the shipping date is wrong?
Yes. I need to confirm the shipping date and check the status of my shipment.
Alright, I have to verify your account. Can I also get your Account ID and Order ID Sanya?
Account ID: QRMJTX9QLK Order ID: 0759024256
It looks like the company made a mistake with your shipping but I would like to change this for you. Is it fine with you if I update the delivery time to the morning?
Yes, that would be fine.
I have updated the delivery time and you should receive it in the morning. Is there anything else I can help you with?
No, that is all.
Thanks, you have a great day!