good afternoon, how can I help you?
I got charged for the item that was in my cart I know I never actually bought it but it is showing up on my bill
I understand, it looks like it may have been an unintended charge to your bill. let's review, first give me your full name or account ID please
Albert Sanders
would give me your account ID plus the order ID. to verify your identity
asATG4566567 order id 1981327912
ok everything in order, now let me check the system to clarify the problem

It seems that our system gave you an additional charge in error, sorry for the inconvenience
got it, can you credit my account
let me remove the additional amount on your bill. how much was the additional amount?
$84
all set Mr. Albert
ty
sorry for the mistake
it happens, thanks for fixing it
a pleasure to help you. have a nice day