Hello, how may I help you today?
Hi, I want to make sure everything is okay with my order.
Sure, no problem. Can I please have your full name, account ID, and order ID?
Alessandro Phoenix GNGHRRLS4H 6073118193
Thank you. Can you please provide me with more details about your question regarding your order?
sure. I ordered one item, but the email I got says I ordered two.  But I didn't.
I am so sorry to hear that. I will do my best to resolve your issue. Please give me one moment.

Thank you for your patience. I've reviewed your order and it seems that we made a mistake and sent you an extra item. Can you please tell me the shipping status of the order?
oh. It says Delivered.  But I haven't checked my mailbox today.
Ok, no problem. I've already removed the extra item from your order. Can you please contact us again to start the return process after you've received the package?
Yes I sure will.
Thank you. I sincerely apologize for the inconvenience. Is there anything else I can help you with today?
That's okay.  I think that's it.  Thank you.
Thank you. Have a great day!