Thank you for contacting Acme brand. May I have your name please?
Yes, it's Norman Bouchard
Thank you Norman. How can I help you today?
Okay so I really want these  Tommy Hilfger boots but they are almost 40 dollars more than your competitor? Can you tell me why that it?
Sure, Let me look into that for you,

These shoes are top of the line and we offer only the best product so that is why they are so expensive.
But how can another company have the same shoes for 40 dollars less
Are you sure they are the exact same shoe? Our products are exclusive to our store.
They look similar... So can I get a discount so I will buy from you and not them.
Let me check

May I have your account ID please?
yes it is  ESK7WAOA41
Thank you Norman.

I have a discount code I can share with you. It is UTR69 we hope you will still be a happy customer.
Thank you I very much appreciate it!
THank you. Is there anything else I can do to help?
no that is it.
have a great day!