Hello and thank you for contacting us today! How can I help you?
Hello, I would like to know the state of my refund as I am wanting to purchase something and use my refund towards that item
Sure. Can I get your name please?
Crystal Minh
Thank you, Crystal. Now just to clarify, is there a credit missing from your account?
Yes there is
Okay and where did that credit originate from? I apologize for the inconvenience.
For a refund I was owed from a return
Okay let me look into this quickly. Give me one second.
Ok thanks
Okay our side is not showing that the credit is missing so it may be an issue with your customer interface. Let's see if we can resolve that. Can you try and log out and then log back in please.
Ok that seemed to be the problem
Great! Can I help you with anything else today?
That is all thanks
Thank you and have a great afternoon!