Hi, am I connected?
Hi, how can I help you?
ah, Hi.  My name's Albert Sanders, bronze member I just made an order, but I forgot to add one last item to my cart
Nice to meet you! What can I do for you today?
is it possible to add it to the order before it ships?
Let me check.

Can I get your account ID and order ID please?
TYR15CSJVD 1188343537 (in that order)
Thanks. Do you know the shipping status of your order?
It says "Out for Delivery" does that mean that its out on the dock, waiting to be delivered?
It means it's already been shipped so unfortunately I can't add to the order :(
Oh, shoot.  Ah well I'll just make a new order then I'll have to go without jeans for a few days, but as long as I'm wearing a mask to walk the dog, I'm sure no one will mind
Sorry I couldn't be more helpful!
Thanks for your help, though, that was all I needed
Lol on Zoom no one knows you're not wearing jeans.
Not at all, I understand that it's already out of your hands
Have a great day!