Good evening. My name is Anne. How may I assist you?
I would like to know more about a product
Certainly. What were you interested in?
Product: jacket  Brand: Michael_Kors I would like to know is the hood detachable? and is there a hidden zipper?
Give me a minute to look that up for you.
Ok Im sorry how do i detach the hood?
The hood is detachable. There are five buttons that you need to unbutton in order to remove it.
Okay, thank you
You are welcome. Did you need help with anything else?
No that was everything
Great. Enjoy your evening.