Hello and welcome to AcmeCorp, how can I help you today?
I got laid off because of that stupid virus!!! Money is so tight righ tnow. I want to keep my premium subscription though
So sorry to hear that.  Would you like to pay the upcoming bill on that? Or did you need an extension?
I need an extension - like more time to pay
Yes, I'll be happy to help you with that, this virus sure is a menace!  Can I have your full name?
Chloe Zhang
And next, can I have your account ID and order ID to verify your identity?
Just a second. I have to find it. I know I have it written down somewhere... Account ID: PWLHINGNXN Order ID: 9181134864
Great you're all verified.  May I ask your membership level?
Bronze
I'm sorry, for our Bronze and Guest members, we cannot offer complimentary extensions.
Are you serious?!?
As it's because of the virus, I would be happy to escalate this to a manager.
That's a TERRIBLE way to treat your customers while we are in an emergency!!! Yes, I want to speak with your manager
I know, I personally cannot give you the extension, but I'm sure our manager will because of the circumstances.
Okay, we'll see
Can I have your phone number so the manager can call you back?
(732) 421-0108
I have notified our manager.  They should be giving you a call soon and I'm sure they'll be happy to give you the extension. Is there anything else I can help you with today?
No, that's al *all
Wonderful, hope you have a wonderful day!