Hello! Thank you for contacting us today. How can I help you?
Hi, I'm checking on the status of my order now, but the shipping cost seems to be way too high
Sure I can take a look at that for you. Can I start by having your name please?
Joseph Banter
Thank you, Joseph. So you have an issue with the cost of shipping on your order?
Yes, I saw an old receipt and the shipping cost was much more than I would have expected, I'm hoping to get some of that waived since I was a regular customer
Were you looking to cancel the order and get a refund?
I'd just like to get some of that shipping cost refunded since it was so high, otherwise the order is fine
Sure, to do that we can downgrade the order so the delivery would be next week instead. Does that work?
Yes, that should be okay
Alright perfect! Okay Joseph I'll just need to get a few more items of information from you. Could I get your Account ID and Order ID please?
Account is D4IZOFTPRH ; order ID is 5167218242
Perfect thank you. Can you tell me the status of your order?
I can see shipping status, is that the same thing? that says "Out for Delivery"
Yes that's correct.

Okay, because it is out for delivery it's a bit late to alter the shipping. Can you tell me your membership level please?
I don't have a membership, I have been buying as a guest
Okay, unfortunately because you are not a member with us we are unable to refund any of the shipping cost. I'm sorry about that.
Oh, that's too bad.  Buyer beware, I guess
Can I assist you with anything else today?
No, apparently there isn't
Again, I apologize for the inconvenience. Have a great afternoon.