How can I help you?
Hi, I think my premium subscription was removed but I still want it What should I do? hi?
Sorry about that. Can I have your name?
yes David Williams
Thanks and Mr. William were you notified that something has changed?
yes did it?
How did you learn about this in an email?
yes Can you tell me if I still have the subscription?
One moment please, I am checking my system now.
ok hi?
It seems that email was a scam. If you check the sender it did not come from AcmeCorp
oh ok nevermind then
I'm sorry, I do see the service was removed. Let me fix that for you.
Great
I've added it back, can you see it on your end?
Yes Thanks
You're welcome. Will there be anything else?
No bye? ........ Can you end this now????
End what now?
The conversation
Have a nice day.