Hi, thank you for shopping with us! What can I help you with?
I have a problem with the cost of shipping.
Ok, I can try to help! What is your problem?
The shipping fee was too high. Can you check on that?
What is your name?
Norman Bouchard.
Also I will need your username, email, and order ID number
Email Address: normanb8@email.com Order ID: 3841996175 I don't have my user ID
Ok, thank you, I was able to pull up your account without it. What is the shipping status on the order?
It is delivered, but I would still like to get a refund on the shipping fee.
No problem, let me get that $8 refunded for you!
That would be great.
Ok, that should be all set. Is there anything else I can help you with today?
No, that's all.
You have a great day!