Thanks for contacting AcmeBrands! What do you need help with this morning?
Hi, my name is Joyce Wu I have been a loyal customer for awhile, but today I just got charged twice for my bill What is going on here?
Hi Joyce, my name is Carol Jensen I'm sorry to hear that!  Let's see what I can do to help with your bill

I will need to start by verifying your identity What is your account ID and an Order ID?
HJREJQ5E9D Order ID: 9680836255
Rejoice, those all worked!
I see what you did there
Ok, now as a long time member, I'm assuming you have a higher member level?
Yup, I'm a Bronze member Been using the benefits for many years now
OK, let me see what the system has to say

I am so sorry, but it does not seem like you are able to get a refund
What do you mean?!
Well, according to my records, you were only charged once So no further action is required
Well, according to my records, that just isn't true!
Are you looking at a billing statement or a bank account?
I'm looking at the billing statement online
Perhaps you could log out and log back in? Something might just be wrong with the page Our end only shows a single charge
Hmm, I'll give that a shot
Hello, are you still there? This chat will end due to inactivity
Oh, yea it worked so I moved onto other chores
Ok, do you need anything else from me today? Sounds like you left again, but the bill was resolved.  Have a nice day!