Hello, how can I help you today?
Hello, I would like to order something from Japan but I do not want to pay an astronmical fee for the shipping, I have had an account for while and am wondering if there are any discounts on shipping or perhaps free shipping for International orders?
Glad to help. May I have your  name please?
Crystal Minh
thanks Crystal.

give me a second.
I am sorry I misspoke, I am requiring about having items shipped to Japan
got it.
thank you
So did you make the purchase yet?
No I wanted to check and see if my account includes free or discounted International shipping first
okay, give me a second.
I would like to buy a pair of guess boots for my daughter in Japan
got it.

good news, your account does offer international shipping.
At regular rate or?
give me some more time please.
No problem
What is your membership level?
Gold
give me a second.

thank you for your patience, Crystal.
No problem
But the system said that there is no free shipping for international orders. Sorry about that.
Ok thank you so much for your time today
Great, is there anything else that I can help you with?
No thank you
Have a nice day!