Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi, my name's Joseph Banter
Hello, Joseph!
I placed an order, but my situation has changed a bit, so I need to change some shipping details before it's too late
I'll be glad to help you with that! Your full name, please? I'm so sorry, you already provided that! :)

Joseph, were you wanting to upgrade/downgrade your shipping, or was it another kind of change that you wished to make?
I just need to update my address before the package is shipped Oh wait, no I'm sorry, disregard that.
Disregarding! :) What may I help you with?
I got confused with another call I made earlier today. That's what happens when you're stuck at home, I guess
I understand completely!
I wanted to call _Acme_ because I accidentally ordered the wrong item.
No worries! Let me help you sort that out. So you need to make a change to your existing order because an incorrect item was purchased?
Yes, that's correct I ordered the wrong item by accident, but the status is still "Order Received" so there should still be time to fix it
To validate your purchase, may I please get your Username, Email Address, and Order ID?
jbanter1 jbanter1@email.com and the order ID is 9771728971
Thank you so much, Joseph. So we'll be updating your order with an item change.
Yes
Is there a particular item you would like to substitute for the item currently ordered?
I ordered the Tommy Hilfiger boots, and I meant to order the Michael Kors boots instead
No problem! I will make a note of that on your order, and it will be updated before it's shipped. Is there anything more I may help you with today?
Excellent.  No that was everything I needed, thanks
Thank you so much for contacting AcmeBrands customer service. Goodbye!