Hello, thank you for contacting AcmeBrands.  How can I help you today?
My jacket just arrived and it's the wrong color, not good
Are you wanting to return the jacket due to being the wrong color?
I want the right one
Can you provide your first name or account ID please?
Joseph
I apologize, I meant to ask for full name and not first name.
Banter
Thank you. To verify your order I will need your username, email address, and order ID.
josephbanter482  and josephbanter482@email.com and 4612939524
OK, to determine your eligibility for return I will need your membership level.
Guest
And when did you make this purchase?
2019-12-05
Do you have your receipt?
I think so
Great, as long as you have your receipt you can return outside of the 30 day return window for guest members.
when will I get the right one?
Yes, once you submit the return you will need to re order.  In order to print your return label I will need your full addres. Are you still there?
okay 6749 Primrose Ave La Fayette TX 18483
Great, how would you like to process your return?  By mail, in store return, or at the drop off center?
in store
You are now all set.  Is there anything else I can assist with today?
nope, thanks
Thank you and have a great day!