how may i help?
Ugh I am so frustrated. I keep trying to buy something but my credit card keeps getting declined. I really need this item for Mr. Scruffy.
i see i can help figure out why your credit card is being marked as invalid may i have your name please?
Sure. My name is Crystal Minh.
lets try a few things first try rentering the card number
Okay give me one second. Nope that didn't work! It's still saying invalid.
please check to make sure your card is not expired as well
Hmmm. Oh my. Silly me! YES! I'm using the expired card. I forgot they'd send me a new one. Oh I'm sorry for the trouble.
no problem is there anything else i can help you with today?
That was it. THank you so much!
have a good one