Thank you for choosing AcmeBrands! How can I help you?
I wanted to check in on the status of my package because I still haven't gotten it
I'm sorry to hear that. What is your full name, please?
I'm looking at it and it's now been 9 days alessandro Phoenix
Thank you, Alessandro.

One moment, please, while I check on things.
was a calvin klein jacket if that helps
To validate your purchase, can you please send me your username, email, and order ID?
ap196769 ap196769@email.com 6540549577
Got it, thanks!

Waiting 9 days is unacceptable, and I apologize for that. I'm going to ship out a new order immediately for you. What is your shipping address, please?
1762 Primrose Ave San Lima, WA 27801
Thank you.
so safe to assume that original isn't coming
It must have gotten lost in the mail, and we apologize for that. If the original package does happen to arrive, then you will simply have the nice bonus of a free jacket.
it's ok thanks for making it right
But this new one should arrive very shortly. Can I help you with anything else today?
that's it thank you
My pleasure, have a great day, Alessandro!