Thank you for contacting Acme.  How may I help you today?
Hi there, I am just wanting to confim the shipping date of my order. I got an email implying that it has been recieved. Can you let me know the status?
Certainly, I can look that up for you.  May I ask your full name, so that I can take a look at your account? and to check on a specific order, I would also need to ask for your Account ID and your Order ID
Account ID: 9F0YDKRA3P Order ID: 3692644008 Albert Sanders
Thanks Mr. Sanders, I can see your order details now

and you mentioned that an email said that your order had been received.  According to our systems, that is correct That would mean that the order has been received on our end, but has not left our warehouses just yet.
Okay, and the shipping is confirmed tomorrow afternoon. Correct?
Yes, indeed.  Everything in our system appears to match the information that you were given in your email.  With your expedited shipping, your order should still arrive tomorrow, as expected If you needed to make any changes, there is still time, however, and I would be happy to assist you.
Perfect. Just making sure its on time as expected. Its a birthday present for my father. Thank you for your help!
You're very welcome.  And may I offer an indirect Happy Birthday from all of us here. Have a great day, Mr. Banter