Good afternoon, how may I assist you today?
Good day, I'm trying to use a promo code but it keeps saying invalid
Oh no! I can look in to this for you. Can I get your full name or Account ID?
Sure my name is Joyce Wu It's crazy because I just got the code 9 days ago
And when you put the code in it just says it is invalid? Oh, our promo codes are usually only valid for 7 days.
Yeah it keeps saying invalid. I've tried like 5 times. But I just got! Can't I still use it?
Lets see what we can do. One moment Joyce.
Okay great
Did you just receive the code or was it 9 days ago?
I'd love to buy some jeans with the code It was 9 days ago but I haven't had a chance to go online and shop until today
Alright, and what is your membership level?
gold I give you guys a lot of business, I really think I should still get to use the code.
I'm going to generate a new code so you can get those jeans Joyce!

DCXQF This one will work.
Hey that's terrific, thank you so much You're a life-saver, God bless you
No problem, glad I could help. Is there anything else I can do for you?
That's it thanks so much for your help
Thanks Joyce. You have a great day!