Hi.  I'm James.  How can I help you today?
Hi.  My name is David Williams.  I would like to remove the second item from my order, the Guess jeans.
I can help with that,  David.

I'll need your account ID and the order ID.
My account ID is QGBUZASTHR and my Order ID is 8140179871.
What is the item's shipping status?
Order Received
The item has been removed from the order.
Thank you so much.
Can I help you with anything else?
No that was it for today.
Have a good day.