good afternoon, how can I help you?
Yes i was trying to view my shopping history but can't access my account because i lost my phone to use my two factor authentication
Ok, no problem, I can send you an email to reset it.
okay great
would you give me your full name or account ID
Crystal Minh and my account id is 1384950
now would you give me your email.
CrystalMinh56@gmail.com
Ok, the email has already been sent in addition to this I will send you a link with some tips that could help you avoid situations like this in the future
okay, that you
not problem! a pleasure to help you have a nice day