how may i help you?
hi, i need to check the status of my order because there seems to be an extra fee added on
sure, i can help you with your mystery fee today
lol thank you
can i get your full name to pull up the account?
David Williams
ill also need both the account and order ids

please
Order ID: 4389495737 Account ID: ELKGENQACO
thanks

and what is your membership level?
gold
i can refund you immidiately, what is the extra charge amount in $
$34
I have refunded your $34 is there anything else I can help with?
nope thats it
have a good day.