Hello, how can i assist you?
Hello.  I'm trying to make a purchase but anytime I try to my cart won't update when I try to put the item in there.  I'm not sure why it's doing that.
I will be happy to help you! That sounds like a problem with the site itself.  So we will troubleshoot it together.
That sounds great.
Please first try refresh the page
Okay, I just tried that but it didn't work.
Now try to log out then back in.
Okay, one sec.  I will try that now. Okay, logging back in now.
Okay!
That worked!  Still not sure what happened but thank you, that was a pretty easy fix.  It's going into the cart now like it should.
Happy its working now! do you need any further assistance?
No but thank you so much, that really helped out a lot, I'm glad it was a simple fix.
Great, Have a wonderful day!