Thank you for shopping with AcmeBrands! How may I assist you?
Hello I already have a pending refund is it possible to add another item to my refund?
It will depend on a few factors. May I have your full name?
Joyce Wu
May I know why would you like to return the second item?
I don't think I can afford it anymore
I understand. May I also have your username, email address, and order ID?
jw589132 jw589132@email.com order # is 9414672887
What would you like to return?
Guess Jeans for $99
What was the price of the other item we are refunding for you?
that is $100
Okay. I'll process your $199 refund now.

You're all set! Is there anything else I can help you with?
no that was all thank you so much!
You're welcome! Have a nice day.