Hello, how can I help you today?
i got a promo code only 2 days ago but it's coming up as invalid when I try to use it...what's happening?
Happy to help, may I have your full name please?
Joyce Wu
thanks Joyce.
you're welcome
I will check our system about this problem.
cool
What is your membership level Joyce?
Gold
Since you are a gold member, I will generate a new promo code for you because you are a valued member.
Thank you...I appreciate that
the new promo code is 064XY.
thanks
Great, is there anything else that I can help you with?
that's all as long as this one works...thank you
Have a nice day!