Hello, thank you for contacting us today. How may I help you?
Hi! My delivery time is wrong on my order.  Can you change it please
Oh I'm sorry to hear that. Did you need to change the time to later in the day?
yes
Alright,, I'll do what I can to help. Can I please have your full name and account ID please?
Sanya Afzal 1Y4RI2BCBT
Thank you Sanya, I was able to pull up your account. Now I just need your order ID to verify your identity please.
4839757867
Alright, let me check and see if the time for delivery is correct with the system.

Alright looks like it is indeed schedules for morning so lets try to get that switched to the evening. Could you trll me your subscription status?
My membership level?? It is gold
Im sorry, I meant to say delivery status.
Delivered
Unfortunately that status means the package has either already arrived or will arrive very shortly. Because of this I am unable to change the time. I apologize for any inconvenience this may have caused.
oh no! I guess it may be at home already.  I will check when I get there.  Thank you so much
Not a problem, did you need assistance with anything else?
no thank you
Have a great day!