Thank you for contacting Acme.  How may I help you today? Are you there?
yes, sorry i want to add something to my order, please
No problem.  And I can help you with that
i need to add guess jeans to order 4770605087
Sure thing.  May I just ask a few more details first to verify the account?
sure
Your full name, Account ID, and the current status of that order and your membership level, if you have one
Alessandro Phoenix, A8UFMWWJS9, in transit i'm a guest
Thanks, Mr Phoenix.  So it looks like your original order is already in the hands of the postal service, so I'm afraid I can't add anything to the package, but I can start a new order for the Guess Jeans
No, that's okay. Thank you
Ah, sorry, just so I understand.  Would you like to place the order for the Guess Jeans, or shall I disregard that?
disregard, please
Okay, I gotcha Is there anything else I can help with while we're here?
nope
Okay, thanks for calling in, and have a great day