Hello and welcome to AcmeCorp.  With whom do I have the pleasure of speaking with today?
Hi my name is Rodriguez.
Hi Rodriguez.  How can I help you today?
Hi!  I ordered some boots and I would like to take the free shipping option even though it means a longer delivery. Can you assist?
Yes, I will be happy to help you with this.
Great!
First, can I have your full name or account ID?
Name is Rodriguez Domingo Account id is O6ZCKXAXXO
Thank you.  Now, would you like to cancel the order and redo it to get Free Shipping?
If that is the best way to do it, yes.
Okay great.  First, can I have your order ID, username and email address for the account?
Order ID 7850417206 email is rodriguez@mail.com and username is rodriguez1
Great, thanks so much.  I will gladly take care of this for you now.
Awesome.  Thank you
Okay, the order has been cancelled.  You can now reorder it and choose the Free Shipping option.
Wonderful.
Is there anything else I may help you with today?
No that is all. Thank you!
You're very welcome.  Hope you have a wonderful rest of your day.