Thank you for contacting Acme. How may I help you today?
I believe I have a refund pending.  I have another order I need to return and have refunded as well
Okay, I can help you with that. May I just gather some information from you first, so that I can access your account?
yes
May I ask your full name, username, email address, and the Order iD of your recent purchase?
Sanya Afzal
and also the brand and type of the item that you wish to return
sanyaafzal503@email.com username-sanyaafzal503 order # 0310226275 and it's a Guess shirt
Thanks Ms. Afzal, I can go ahead and add that to your existing refund now
Thank you!
oh sorry, one last thing.  What was the price of this shirt?
$49
Okay, that's all taken care of now.  Is there anything else I can help you with today?
does that make my total credit $149?
Yes, it will all be refunded to you in one transaction
Great thanks!
You're welcome If there's nothing else, I hope you have a great day