Hi, this is ACME. How may I help you today?
Hello. I made a refund and I want to check the status I really need the money back and I need to know what's going on with my refund
That's no problem. I'm sorry for the wait. May I get your full name or Account ID?
yes I'm Norman Bouchard
Okay, Mr. Bouchard. Now I just need your username, email address, and Order ID for the refund.
Okay nbouchard192 nbouchard192@email.com 4438713225 Thanks for helping me double check this
Okay, so your refund status is in progress.
I was so nervous about the status Okay, what does in progress mean?
Your payment method was via online. The refund is currently being processed.
Okay. So I can expect to get it soon? And my payment method is "online"? What does that mean?
Yes, you should get it soon. You refund was initiated online.
Oh, okay I guess it might go back on my Debit Card, then?
Yes, it should go back soon. Give it 5-7 business days.
Great! Thank you for checking this for me That is all I needed
Is there anything else I can help you with?
Nope
Ah, okay. Thank you for your patience and being an ACME customer. Have a great day!