Hi, thanks for contacting Acme Brands! How can I help?
Hi there! I'm so sorry to bother you with this, so I placed an order earlier and I thought I had an item In my cart but it looks like I accidentally left it out. Is there any way to add it to the existing order?
No worries at all. Let me see what I can do. Can you give me your full name, please, so that I can pull up your account?
Sure thing! It's Joseph Banter
Thank you, Joseph. While I do that, can you please send me your account ID and order ID for identity verification?
I can indeed, the Account ID is R4ND6X4ZW1 And the Order ID is 5562145826
Got it, thanks! Do you know the shipping status?
Not a problem! Thanks again for the help And It says it's "in Transit"
Okay. And what is your membership level?
It is.......ah! Silver
Perfect, then I have good news.
Ohhhh?
Even though it's already been shipped, we can send a new shipment with this for no shipping charge.

What is the item?
Oh my god! That's awesome! It's a shirt from Calvin Klein for $59
Got it. You can expect it on your doorstep soon! Can I help you with anything else today?
That's so awesome thank yoU! And nope you got everything handled thanks!
You're welcome, have a great day!