Hi, how can I help you?
My spouse told me that my account is showing a premium subscription, but I never ordered a premium subscription.
Okay, can I have your name please?
My name is David Williams.
I will check the system
Thank you.
How much were you charged?
I was charged $40.
Okay, I am sorry about that you have been refunded Anything else I can do for you?
Great, thank you so much! No, that was all!
Have a nice day!