Hi there, thanks for contacting Acme. How can I help you today?
I need to be able to view my shopping history online. I cant access my account because I forgot my password.
Ok, sorry to hear that. I'd be happy to help you out though. Can I get your full name or account ID please?
David Williams
Thanks David. One second.

Do you happen to know your username?
Yes it is David289
Thank you.

Ok David, I can't actually pull up your password, but what I can do is help you make a new one. Do you happen to remember your pin number or the answer to your security question, so I can do so?
Yes my Pin Number is 69332
Ok, great, thanks. Your new password is g1he5tzbkml Can I help you with anything else today?
Thank you so much! Thats all I needed.
Awesome, happy to help! Have a great day!