Hello, how can I help you today?
Hello.  I just wanted to check the status of my order because I only ordered a pair of jeans.  My e-mail confirmation says I ordered two items though.
I can look in to that for you. Can I get your full name or Account ID?
Absolutely.  My name is Chloe Zhang and my account ID is ZNQANZYZVG
Thanks Chloe. Just to verify, you ordered one pair of jeans but then got an email saying your ordered two?
Yes.
Alright, I have to verify your identity. To that can I also get your Order ID?
Sure.  It's 4773876482
I'm really sorry Chloe but the company did indeed make a mistake! Can you tell me the shipping status?
It says order received but I didn't get it yet so it must be on its way, maybe?
It will most likely be delivered today. Since it shows as being received I can go ahead and start the return process. How much were the jeans?
Thank you I'd appreciate that.  They were $64.
The refund has been made. And I'm really sorry Chloe, but my mind must be elsewhere! When it says that the order is received, that means the company has received it. Not you!! So, you have been credited for the mistake and you will only receive the o one pair.
Thank you so much!
Working from home has too many distractions with my kids running around...
I just wanted to figure that out, that's all I needed to know.  Hey it happens, it's alright. lol
Was there anything else I could help you with today?
No, but thank you for your help. :)
Thanks for your patience Chloe. You have a great day!