Hi how can I help you
I have a question about my account I'm supposed to be enrolled in your premium subscription service but when I checked my last statement there seems to be some missing credit that's about $40. Can you help me with that?
Yes, can I get your full name
Joyce Wu
And what was the $40 credit for?
There were shipping charges that I thought was included with my subscription as well as special discounts because of my status
ok just a moment

OK the credit is showing on my end, it must be an error in the interface. Could you try logging out and back in again to see if it shows up
ok hold on a second That worked! I see it now
Awesome! Anything else today?
that's all
Have a nice day