AcmeBrands, how may I help you?
i need to change my shipping info as I ordered the wrong item by accident.
Ok Let me help you with that. Could I have your full name or account id?
Albert Sanders
What is your shipping status?
Order received
Thank you Could I have your username, email address and order id to validate your purchase?
albertsanders929  albertsanders929@email.com  2269131815
Thank you What information would you like corrected on your order?
i ordered a calvin klein jacket and michael kors jeans by accident.
So would you like to change the order or cancel the order?
i want to change the order.
Ok

Ok your order has been changed. Can I help you with anything else?
that is all i needed.
Have a good day.