hello?
Thank you for contacting Acme.  How may I help you today?
a charge on my bill has not been reversed I completed the return
Okay, I can try to get to the bottom of this for you to get the details of this charge, may I ask your full name, username, email address, and the Order ID
Norman Bouchard normanb6@email.com Order ID: 5373540918
Ah, yes, I can see in our system that you were never credited for this return
yes
I can send that credit to your account right now
thanks
Okay, there we are, you should see the charge reversed on your account now.  Sorry about that mix-up
thanks
Is there anything else I can help you with today?
no
Okay, then, thanks for bringing that to our attention, and have a great day Mr Bouchard