Hello
Hello
How can I help you?
I would like to remove a pair of Guess jeans from my order! I added them on accident.
I will be glad to help you with that. Could I have your full name or account id?
Norman Bouchard
Could I have your account id and order id?
Account ID 7SLDPUM24D Order ID 3609246296
Could you verify the account id and order id?
7SLDPUM24D 3609246296
I apologize for the wait. The system is working at pulling your information.
Okay!
I am still trying to pull up your account. While I pull up your account, could you tell me if the item has already shipped?
I believe so!
Could you tell me your membership level?
Bronze
Okay Thank you I apologize for the wait

Let me give you a refund. Could you tell me the price of the jeans>
$54 Thank you!
When the package arrives, please call back to start the return process.
Sure!
Is there anything else I can help you with?
No!
Have a nice day.