Hi, there.  How may I help you?
Hello, i got an email suggesting that the items i ordered were not correct. I need to make sure they were.
I can help you with that issue.  What is your full name?
Albert Sanders
Great.  Let me pull up your account.

What about the order was incorrect?
I got an email that implied the items i ordered were not the ones that will be delivered. That is what the email was about.
Okay.  Let me verify your purchase.  May I have your Account ID and Order ID?
Account ID: PYYXH1SEVY Order ID: 8450174953
Okay, I've verified your identity.
I'm glad.
I'm going to check on the items in your order.
okay
Okay, the order is In transit. Are you a member of AcmeBrands?
Okay. And no i am a guess member guest*
Okay, since you are a Guest Member, you are going to have to wait until your order arrives and then reach out to us regarding what is incorrect.
Okay, thank you.
You are very welcome.  May I help you with anything else?
No thanks!
Have a good day.