Hello I'm having problem purchasing an item from your website because it's running slow.
Sorry to hear that. i will write up a ticket and have the website team investigate. A couple things you can try in the meantime Try logging out, refreshing the page, and logging back in. Sometimes that will clear up the issues Let me know if that works for you.
Okay, so I exited out of webpage and refreshed and relogin to the website
Did that clear up the speed issues?
It hasn't It is still slow
Alright, next try closing all your other tabs. Make sure the website is the only thing running in the browser See if that helps.

Are you still there?