hi, how can I help you?
Hi! I am having an issue with my shipment. It seems like the shipping cost was incredibly high.
really? let me look into that for you. what is your name please?
Maybe I'm just used to Amazon's free shipping. My name is Norman Bouchard.
yes, amazon is hard to keep up with. may i have your username, email & Order ID.
Order ID: 9205581457 Email Address: normanbouchard515@email.com
I promise that ACME treat their staff way better though
and my username is normanbouchard515 Well that's good to know. I'd love to switch to you guys for all my needs.
do you have you shipping status please?
It says my shipment is in transit
thanks for caring! I know that free delivery is pretty appealing

in that case, here is what I can do for you. I can waive the shipping
Oh that's so kind of you!
how about that?
That would be great. Thank you so much.
nice to help out a loyal customer
Absolutely. See ya later Amazon!
yay! so glad that you asked today! is there any thing else?
That was it. Thank you for being so great!
u2!