Hi I have a request for you I feel really stupid. I was at a fun concert and I lost my phone at the concert. I use the phone for my two-factor authentication. But now I can't get into my account. I need to get in to it to see about my order. Can you help me log in? Hello????
I understand your situation, don't worry, I'm going to help you solve it. one moment please
great
ok could you give me your full name or account id please
okay Joseph Banter
Now Mr. Joseph would give me the number of his lost phone.
(149) 965-0679
Could you give me your username, email, zipcode or ID of previous orders to verify your identity. just with 3 is enought
okay  jb521110 jb521110@email.com zip is 12596
all in order! now tell me the new phone number you want to add
okay great it's (510) 453-3928
all set anything else you need?
so how do I log in?
sure
I don't understand how to log in can you tell me how?
the new phone has already been added to the system
okay, so how do I log in?
to enter you only need your username and password, the phone is to provide identity verifications
oh okay let me try to log in right now oh, good I was just able to log in i forgot my password but i got a temporary one on my new phone
wanted to know something about a product?
so I got into the account no, i don't need anything else
I'm glad
I think that I am okay now thanks for adding my new phone
I was a pleasure to help you Mr. Joseph have a nice day