Hello, how can I help you?
Hi I'm curious about the status of my subscription I should have a premium subscription and I'd like to keep it
May I have your full name and account ID?
Joyce Wu Account ID: 5GI2BKXPH7
And do you have an order ID?
6537620649
My system shows your account has expired. You can renew with a $14 dollar payment within 3 days.
Oh, I see I will pay it tomorrow then
I have sent you a link which will provide you with account information. Do you have a username?
yes
Ok, great. Is ther anything else I can assist you with?
No, that's it for now
Have a great day.