Hello, I'm Sher. Thank you for contacting AcmeBrands. How can I help you?
I lost my phone and can't log into my account to check my order.
I'm sorry to hear that. Can I have your full name?
my name is alessandro phoenix
Thank you. I'll pull up your account for you Mr. Phoenix.

Do you have your username and password?
I don't have the password. That's why I needed my phone to log in. my username is ap462825
Okay, I can help you recover your password. Thank you for your username.

I'll need to generate you a new password for you to use and once you login with the temporary password, you'll be able to change it to the one you prefer. Can you provide me with your Pin number?
I don't have that. Can you pull it up with my phone number or email?
How about your security question answer, do you remember that?
ugh, no. Sorry. All my info was in my phone.
Well, your security question is set to: What was the name of your first pet? Does that help? If not, you can provide me with your e-mail address.
I have no idea. my email is ap462825@email.com
Okay, so I'll be sending you a rest password link to your e-mail address to have you reset the password to your account yourself. Is that okay?
Sure that will be fine
You should receive the e-mail shortly with instructions on how to complete the process. Is there anything else I can help you with?
Hopefully that works. That will be all. Thanks!
You're welcome. I hope you have a nice day!