Hi. How may I assist you today?
I cannot access my account because i forgot my username
I can look that up for you. Can I have your name please?
Joyce Wu
Thanks Ms. Wu. I will also need your zip code as well as either your phone number or e-mail.
2456 (055) 130-9826
Could you double check the phone number please?
Its the right number but here is the email if the phone number isnt working joycew80@email.com
Thank you. Your user name is: jwu1. Is there anything else I can help you with today?
OK, thank you That is everything i needed help with today
Ok, have a great day!