Hi I'd love to check up on my order status online
Okay, may I have your full name, account AND order ID to verify?
But I can not access my account because I lost the phone i normally use  for two factor authentication. My name is Rodriguez Domingo
Oh okay. Let's help with that.
I don't have the other details
May I have your pin number or security question answer?
I can't remember those either. Cna you make do with my Username
I could use your email.
Okay rd879477@email.com
The reset code will be sent to your email on whatever device you can have access to to change it. Did you need anything else today?
Wow. Thanks a lot I appreciate That will be all
Have a good one!