Thank you for contacting Acme Brands! How can I help you today?
Hello! I went on a long hike yesterday and I lost the phone that I use for my two factor authentication on the hike Now, I have an order that I need to check but I can't get into my account Can you help me get in?
I'm sorry to hear that you lost your phone. I can help you with accessing your account. Can I have your name or account ID?
Sanya Afzal I appreciate it. It was a really expensive phone, so I'm so mad at myself!
I'll need to send you a email that will include a reset code. What is your email address?
sanya234@gmail.com
You'll receive the email shortly and it will include instructions on how to use the reset code. We recommend that you always use the best security practices with your account. I'll be sending a link about security practices as well.
Okay, thank you I will try to follow those practices Oh! I see the email now I'm going to try to log in
Great! Is there anything else I can help you with?
I just was able to get in I'm so relieved That's all I needed
You're welcome. I hope you enjoy your weekend!