Thank you for contacting Acme.  How may I help you today?
Hi there. I heard online that i may have missing credits with your store. specifically 40 dollars and i want to check
Okay, I can help you check on that May I ask your full name to begin with?
Sanya Afzal
and do you know where these credits may have originated from?  Perhaps a subscription refund, or a promotional package?
No, I just heard I may have some and i thought i'd check.
Ah, yes, I see in our system that there is indeed a $40 credit that should have been visible on your side
Where can I find it?
Since this was a problem on our end, I will go ahead and re-issue that to you right now
oh great thank you!
You can now enter the code OQP5U to your account at any time, and $40 in credit will be available to you
thank you so much, i'm going to order now!
Good to hear.  Is there anything else I can help you with today?
nope that's it, thanks!
You're welcome.  Have a great day