Hello, how may I help you today?
On a recent statement I wanted to verify that the shipping was included. I got an email that implied otherwise Order ID: 6711557416 Has this shipped already?
I can certainly help you with that. Can I please have your full name and account ID? And can you please tell me more about the email you received?
Account ID: QWFGBA0SXE The email displayed an amount more than what I see in my account Like I was being charged for shipping
Your full name please.
Joyce Wu
Can I also have your username and email address?
jwu23300@email.com Username: jwu23300
Thank you. Please give me a moment to review your order details.

I sincerely apologize for the confusion. Please disregard the email you received. You will not be charged for shipping.
Ok
Is there anything else I can help you with today?
Thank you for checking into this for me
You are welcome.
Has it shipped?
Yes
Thanks for the help, have a nice day
Thank you. Have a great day!