Hello, how can I help you today?
Hello can you check my order and tell me if the shipping was included in the displayed cost?
Yes I can/
I thought it did but then I received an email that implies otherwise Thank you
Can I have your full name?
It's Norman Bouchard
And your username, email, and order ID?
normanb5, normanb5@email.com, 3691684968
What's the shipping status of your order?
It shows out for delivery
And can I have your account ID?
VQCOE7NXHV
Let me check that everything is right
thank you
No it wasn't. What would you like me to do for you knowing that shipping wasn't included?
I guess I will just register a complaint, thank you for your time today
Okay, is there anything else I can help you with?
No thank you , have a good day
Then have a nice day!