Hello, how can I help you?
I want to check my subscription status. It was removed even though I want it.
Okay, can I have your full name?
My name is Crystal Minh
And how did you find about this issue?
I heard some news about it, that's why I wanted to check in.
I'm afraid you are mistaken, you must have misunderstood the news. There are no extra charges.
Oh okay, thank goodness. I need to buy some stuff today.
Great, anything else you need help with?
No that's all, thank you.
You're welcome, have a nice day.