Hi! How can I help you?
Hi...I just ordered 2 items but I was wondering if one could be removed My husband changed his mind about a coat
sure, can I have your name please?
Chloe Zhang
ok, thanks. Have you received this item yet?
yes I did
ok, can I have your account ID and order ID please?
sure.....my account is is TBVEK2WYYN and the order id is 6834208716
thanks, and your username and email address?
I am old school, I don't have an email address and I was never given my username or I don't remember it
ok, no problem how would you like to receive your refund?
can you do a refund on my credit card?
how much was the purchase amount?
the coat was 99$
and yes, I can refund that to your card
thank you Thank you so much!
Great, that refund has issued, how would you like to return that item, ship it back or in store?
I'll go to the store since it is right by my house
Ok great, is there anything else I can help you with?
no thank you...have a good day!
you too! thank you!