good afternoon, how can I help you?
Hi....I would like to know the state of my refund because I would like to buy another pair of jeans the order id is 9934223727
sure, not problen! would you give me your full name or account ID please
My name is Alessandro Phoenix
we will verify the purchase

Could you give me your username, email please
my username is alessandrophoenix795 and my email address is allesandrophoenix795@email.com
you could verify your email please as it is not correct
oups...only one l alessandrophoenix795@email.com Sorry for that mistake!
not problem Mr. Alessandro

everything in order, now let me check the status of your refund. it is currently in progress. the payment method is being processed online
IF I wanted to add a pair of jeans that cost 79$, could you deduct it immediately from my refund?
In this case, no, a full refund will be made for the item you ordered. If you want to buy the pants you can wait for the money to be returned to buy it or do it immediately with your own money
Thank you so much for the information!
not problem! have a nice day