Hi there!  How may I help you?
Hi, I have few questions about my premium subscription
Okay, I can help you with that. First, may II have your full name and Account ID?
First, I need to know the status of my subscription. My name is Albert Sanders, and my id is FNI9F9QYM8
Yes, sir, but I have to pull up your account and verify your identity first.
suer, please go ahead
What is your Order ID?
0628531958
Great, I have verified your identity.  What question did you have about your premium subscription?
I needed to know when is the annual fee is due.
Okay, I will take a look.
please
Let me check your subscription status.

Okay, the amount of $55 is due 3 days from today.
All right, I'll probably pay it tomorrow. Thanks.
I am going to send you a link to your account so that you can check this for yourself in the future.
That's so nice of you. Thanks.
Do you know your Username?
Not really.
asanders1
ok, I'll save it.
Can I help you with anything else today?
No, Thank you and have a great day.
You are welcome.  Have a great day!