Hi, how may I help you today?
Hi, my name is Chloe Zhang I want to change my order
Hi Chloe, my name is Danny What would you like to change about your order?
I want to remove the second pair of boots from it because my husband decided he didn't want them
Sure, can I get an account ID and Order ID?
Account ID: WJT4Q8F2CC Order ID: 2121288120
Your identity has been verified successfully! I need to check if your item has shipped yet Do you know the shipping status?
It is Out for Delivery
Oh my, that means it is almost at your doorstep already

In order to move forward, I will need to know your membership status
I am a Silver member
Ok, since you are a premium member, I can offer a refund directly on the extra pair of boots your husband didn't want Once the item arrives, please contact customer service again so you can get the return shipping label We essentially trust you will do this later
Ok, that's wonderful I was starting to get a bit worried when the shipping status said the boots almost arrived
How much do the boots cost?
$54
Ok, that has been procesed Is there anything else you need today?
That's it, I'll just reach out again when they arrive
Thanks so much, and have a great day!