Hello. Thanks for contacting client support, how may I help you today?
Hi.  I would like to move my shipping on my order to next week.
I'd love to help with that. Can I please get your full name?
Crystal Minh
Crystal, what is the reason that you'd like to change the shipping?
To avoid the fees
No problem. Can I‌ please get your Account ID and the Order ID associated with the account so I can research that for you.
GCSGAG2R27 8072470537
And, I'll also need your shipping status.
It says delivered
Crystal, what is your membership level?
Bronze
Because the item has already been delivered, I can't change the date. But I can credit your account, if you'd like.
That would be great! Thank you
Okay, you're all set Crystal.
Thank you
Is there anything else that I can do for you today?
Nope
Thanks for being an Acme customer, have a great day!