Hello, how may I help you today?
Hello, I would like to check on the status of my account as I was told that it was removed But I still want it
Can you please tell me more details about what was removed?
the subscription, sorry
I can certainly help you with that. Can I please have your full name and account ID?
Chloe Zhang GHTZ56TGH
May I ask how you found out about your subscription being removed?
It was sent in an email
Thank you. Please give me a moment to review your account.
Ok
According to our records, your subscription has never been removed and we never sent you an email about removing your subscription.
Oh ok
This must have been a phishing email. Can you please check the sender of the email?
Must have been Yeah I see the email not after looking closer now after looking closer
Can you please log into your account and verify that your subscription is active?
It is, thank you
Great. I am glad that we were able to resolve this issue.
Me too
Is there anything else I can help you with today?
That is all
Thank you. Have a great day!