Hello. How can i help you today?
My order is supposed to be here tomorrow afternoon, but I just got an email showing something different. Is it still coming tomorrow afternoon?
Let's look into that for you just one moment please
ok
Can I get your full name and account ID please?
Albert Sanders 5ybx4jo27q
Great and what is the order ID?
0476333300
Alright and then I will need your username, and email address.
asanders317  asanders317@email.com
Okay I've looked into it and it looks like the email you received was incorrect the item is still due to arrive tomorrow afternoon.
Great
Is there anything else I can do for you today?
No, thank you
Thanks and have a great day!