Good afternoon, how can I help you?
Hi. I need your help in sorting out a problem I have
Gladly, tell me what you need.
I am looking at my march bill and I see that I was charged twice for a shirt that I bought. Can you help with this?
Of couse! Give me your full name and account ID. please
my name is joyce wu and the account id is 64vmt99fke
Ok, would you give me the order ID. please
order id is 3135346547
Ok let me check the error.

It would indicate the level of your membership please
my membeship level is guest why was I charged twice? are you there
Yes, but it was due to a change in prices on the date of purchase. I really apologize for the inconvenience but there is nothing I can do.
I would like to speak with your manager
I understand, a moment please
I need a manager please
You will be contacted shortly. Sorry for the inconvenience. is all I can do at the moment.
I need a manager right away to resolve my problem
The Manager will contact you separately. Sir, I must count the chat because I can no longer offer any option to your condition.
when will the manager contact me. I need a time
The waiting time varies between 2 to 4 hours. In that interval you will be contacted.
That is not good. I ugently need to resolve this issue right now
Sorry but I can only offer the information indicated to me. If you wait that time you can solve your doubts with the Manager. I will apologize but it is all I can offer at the moment.
Please give me a phone number for the manager
No problem. The number is as follows: 800 534 7568
thanks and have a good day
Have a nice day too
what is the manager's name
Joseph
and his last name
Smith
thanks that's all goodbye
Not problem. Goodbye !
goodbye thanks for your help I will call the manager and get the problem resolved
No problem. A pleasure to help you!