Hello, how may I help you today?
Yes i would like to return an item because it had a stain on it when i got it
I am so sorry to hear that. I will do my best to resolve your issue. Can you please provide me with your full name, username, email address, and order ID?
David Williams username is dw862139, email address is  dw862139@email.com and order is  7251724554
Thank you. Can you please tell me your membership level?
Guest
Can you please tell me the date of purchase?
3/16/2020
Your order is eligible for return. Can you please tell me your full address so that I can print out a return label for you?
sure its 8939 Lexington Ave  La Fayette, CA 47813
Would you like to return your order by mail, in store, or at a drop off center?
in store
Your return process has been started. Please bring your order to one of our store locations at your earliest convenience.
ok, thank you so much
You are welcome. Is there anything else I can help you with today?
that will be all
Thank you. Have a great day!