Hello, how can I help you today?
Yes i was checking my account and i see that a subscription was added to my account and i didn't not want this add on and i also see that you guys charged me the $40 for this and i would like a refund
Glad to help. May I have your full name please?
sure its Chloe Zhang
thanks Chloe.

Can you tell me how you heard about this issue?
from a friend
okay.

I will check the system about this problem.
ok
the system shows that there are no extra charges in your account. You don't need to worry about that. Your friend might have misheard the news.
oh okay, thank you for checking into this
or misunderstood the  news. You are welcome. Is there anything else that I can help you with?
that will be all
Have a nice day!