Hi, how are you doing today?
Hi. I am a little upset today, to be honest
Oh no, I'm sorry! What can I help with?
I have tons of extra bills from the virus, and I'm trying to save money anywhere I can I just realized that I ordered two day shipping from you by mistake. It's so expensive, and I can't afford it! Can we change the shipping on my order to next week? I don't want to pay the extra fee
Let me look into that for you, I'm happy to help!
Okay
Can I please have your full name, account ID, and order ID?
Crystal Minh my account is CZHWBY3BFS my order is 2668694619
Thanks Crystal. Also, what membership level do you currently have with us?
Silver
And do you know if the package has shipped yet?
Yes, it has unfortunately I have received the order It's not in transit Sorry if I was unclear
No problem! Thanks for letting me know :)

It looks like since you're a loyal member, we are able to credit you the amount of the 2 day shipping.
Oh great
I have added that credit back to your account for you!
That's so nice of you! I feel like people are really coming together during this crisis and it's people like you who keep me going Thank you so much
Well we are very happy to help when we can! Is there anything else I can do for you today?
No, that's it. You're really made my day!
Great, you have a nice day!