Hello, how can I help you today?
Yes i would like to move my shipping date to next week
Okay. Let me see what I can do for you. Can I have your full name?
Joyce Wu
And your account and order ID's?
4R4HHIRR5E and 4424915150
Okay, and what's the shipping status of your order?
saying delivered
And your membership level?
sliver
Well since it's already arrived I can't delay the shipping, but because you're a valued member I can refund you the extra costs you'd have incurred.
okay, thanks
Is there anything else I can do for you today?
no that will be all thank you
Then have a nice day!