Hello, how can I help you today?
HI. I want to check on my order status. I paid a lot for shipping for the item and haven't received it.
Happy to help, may I have your full name please?
Chloe Zhang
thanks Chloe.
Is it possible to cancel the order and get a refund?
Got it. To verify your identity, I also need your account id and order id please.
ZB880QPBJZ is my account id My order ID is 2663462033
thanks Chloe.

Your identity is verified. What is the shipping status of your order?
Out for Delivery
Your membership level may get some benefits in this situation. What is your membership level?
Gold
I can offer a refund immediately. After the item arrives, you should then call back to customer support to get the shipping label for return.
Thank you!
Great, is there anything else that I can help you with?
No thank you.
Have a nice day!