Hi, how can I help you today?
Hello.. I've been trying to use a Promo code but it says that it's invalid.
Ah I see. I'm happy to help with that. When did the promo code come from?
I got the code two days ago sent to me.
Ok I see. Let me take a look What is your name, please?
Chloe Zhang
Thank you! Let me check the system about the promo code.

Alright, the system confirms that your code should work. I'm sorry for the issue. Let me get a new code for you
Excellent, that would be great!
Your new promo code is 5K5T7 Is there anything else I can do for you?
Sweet, I'm going to use that code now! I think that'll do it.. Thank you!
Great! Enjoy!