Hello, thank you for contacting AcmeCorp, how may I help you today?
Hey, thanks for helping me.
No problem, happy to assist.
I want to make sure of something in my order, because I got an email that confuses me.
Oh no, what was in the email?
So I ordered the Guess jacket for $74, but the email I got says $84. Was that a glitch, maybe?
Maybe an extra charge. Did you upgrade shipping?
Mmmm, nope!
Lets look into this may I have your full name and account ID?
Yeah sure, Alessandro Phoenix
Thanks Alessandro, may I have your order Id? And account id?
Order ID: 9228783166 Account ID: KURYRMM94F
Thank you. Let me check the system quick.

May I have your membership level please?
Sure thing, it's Gold.
I can remove the extra fee, how much were you overcharged? 10 dollars correct?
Sounds about right, yes. That's what the email says, anyway!
I do apologize for that and I have credited it back to you. Is there anything else I may help you with today? May I help you with anything else?
That's it for today, thanks!
Thank you for contacting AcmeCorp, please be safe and stay well.