Hi, how can I help you?
yes i have questions about one of your products
Okay, great. I can help with that What would you like to know?
Well, I bought a Michael Kors jacket and spilled wine all over it! Do you know how to remove a stain from that jacket?
Let me check

Good news! I can tell you how to remove the wine stain.
yay!
First, you want to wet a cotton cloth and then gently dab (not wipe) it on the stained area. Next sprinkle salt on the stain and let it sit for about 5 minutes or more. Until the excess fluids are absorbed.
salt, how weird. thx
You're welcome. There's a bit more Next you will pour boiled water on the area to help flush out the stain and then put it in the laundry at the hottest water setting you have. This should remove any residual markings. Last you can dry it on the line or at the low heat dryer setting.
that's very helpful. thx!
You're welcome! Can I help with anything else today?
nope that's everything. i have to go wash that jacket off. thx!
Good luck! Have a great day Good bye