Welcome to AcmeBrands. How May I help you?
Hello, I was supposed to have a charge reversed But it hasn't happened yet Could you help me?
Sure. May I have your full name or account ID?
Rodriguez Domingo
Thanks. You are checking on the status of a refund?
Yes For $89 The return has been completed but I do not have my $89 back yet
OK. I have pulled up your account. OK. It was for a previous purchase. Let me check.

OK. I have let the department know. Let me check on something else.
OK thank you
OK. I see the amount is $89. Let me process that.

OK. Please use promo code QNKY7
What will that do?
That is the $89 for your return
OH OK awesome!! Thank you so much for your help!!
No problem. Anything else I can help with?