AcmeBrands, how may I help you?
My name is Alessandro Phoenix and I am worried about a return I made that has not been processed.
Let me help you with that.

So you initiate a return and want to know the status?
I already returned the item and the charge has not been reversed. The order ID is 1926278034
Thank you I also need your username and email address.
alessandrop168 alessandrop168@email.com
The refund is currently in progress The payment will be transfer through online Can I help you with anything else?
okay, thank you that's everything
Have a good day.