Hello, how can I help you today?
Hi, I think there is a fee on my order that shouldn't be there
Glad to help. May I have your full name please?
Chloe Zhang
thanks Chloe. Can you please let me know your Account ID and Order ID to verify your identity?
F84TMPFO4A 3932447378
What is your membership level?
Bronze
thanks. Give me a second. Sorry that it is the company's mistake. How much is the overcharge?
It looks like 8.99
the amount has been removed.
thanks so much!
You are welcome. Is there anything else that I can help you with?
no, that was it!
Have a nice day!