Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hello, I purchased a shirt for my sisters birthday party but it was delivered with a stain on it, can I please return it?
I'm so sorry about that! I'll be glad to help you with that. May I get your full name, please?
Sure it's David Williams
Thank you, David. To continue assisting you, may I please get your Account ID and Order ID?
2889395102 I'm sorry I don't have the account ID available
No worries! May I please get your Username and Email Address?
dwilliams643, dwilliams643@email.com
Thank you, David. And your membership level, if you have it?
Bronze
Excellent, thank you. Would you be able to tell me your purchase date?
Yes it was 2020-01-06
Okay! Unfortunately that's just past our 90 day return window for Bronze members. By chance, do you have your receipt and/or original packaging?
I purchased for a party, unfortunately I had to just grab one at the local store No I don't have the original packing
Do you happen to have your receipt?
Yes I have my debit card receipt
The receipt or order confirmation for your order, though?
Oh I don't believe have a receipt then
That's a shame. I'm so sorry David, but without the receipt and/or original packaging, unfortunately your purchase is just past the allowable return date. I truly apologize for the inconvenience. Is there anything more I may help you with today?
I shouldn't have waited so long, thank you for checking
You're very welcome, and I do apologize that I cannot assist you further today.
Have a good day
Thank you so much for contacting AcmeBrands customer service. Goodbye!