Thank you for contacting Acme Brands! How can I help you today?
I was charged way to much for shipping.
I'm sorry if there was an overcharge in shipping fees on your order. Could I have your name or account ID so I can pull up your account?
Norman Bouchard
Did you need to change the type of shipping on your order?
No I was charged for shipping and should not have been.
Okay. Can you verify your username, email address and the order ID please?
Username: nb219921 nb219921@email.com Order ID: 2145610725
Thank you and what what is the shipping status of your order?
delivered
I'm unable to waive the shipping cost because the order has already been delivered. However, I'd be happy to refund you the standard shipping cost.
That is great. Thanks
I've refunded your account $8, which is the standard shipping fee. You're welcome. Can I help you with anything else?
You've done all I needed thanks
You're welcome. Enjoy your evening!