Hi! How can I help you today?
Hi there, I just wanted to check the status of my subscription to make sure it's currently active. I also wanted to make sure that my previous payment made its way through if you could help me to check for that please.
Absolutely, can I please have your full name or account ID please?
My ful l name is Albert Sanders.  My account ID is XRDAUGKRKF is*  Sorry about that typo. Thank you.
Thank you, do you have an order ID?
I don't have an order ID, I'm sorry.  Is there any other information that I can provide you with in order to help?
No, that is fine! Thank you I have gone ahead and loaded up your subscription here, it appears that is is indeed still active and the due date was yesterday. it is*, my apologies
No worries, thank you.  Does that mean that I need to pay for it since it was due yesterday?
Yes, if you have already not done so, the due amount is $45
Alright, I will do that online in my account now then.  Thank you again, I just wanted to make sure my subscription was still active and that my previous payment had gone through.
No problem, anything else I can help you with today?
No but thank you so much, you were very helpful. :)
Thank you, have a good day!