Welcome to AcmeBrands. How may I help?
Hi I have a question about my account. I saw that I was charged for a premium subscription but I never ordered it. Can you remove it and refund the fee back to my card?
Ok. Let me look into that. One moment. May i have your full name or account ID
David Williams
May I have your username, email address, and order iD
dwilliams1 dwilliams1@email.com 8547963581
Thanks

What is your membership level?
guest
I'm sorry. I am unable to help you with this issue. Anything else?
what do you mean? i'm not supposed to be charged that fee because I never signed up for the service you can't remove it?
No. We cannot remove fees for guest members
can I speak to a manager?
Yes. I will transfer you. Have a good day.