Hello, how can I help you today?
I got charged twice for this jacket.  And I pay good money for the Gold level to have an incident like this
I'm sorry to hear that, let me check this issue for you. Could I get your name or account ID?
Joyce Wu
Okay, I'll just need your account ID and order ID to start checking on this.
W3AXSE1BTE 952748705
Thank you.

Ms. Wu are you sure about the order ID 952748705?
9527484705
Could I ask your membership status with us?
Gold
What was the amount that you were overcharged and would like to be refunded?
64
I'm happy to have refunded the overcharge. Is there anything else I can do for you today?
that is it
Thank you and have a nice day.