Hello, how may I assist you today?
There seems to be an extra fee added to my order
What's your full name?
David Williams
Can I have your account and order IDs?
Acc# SNIMLZKLEP, Order ID: 8827389283
I've located your account with us. Can you clarify the extra charge for me, please? Is it a higher than average shipping fee?
It is a processing fee that was not mentioned when ordering this product
What's your membership status?
Guest
Thanks for that information.

Let me dig a bit deeper and see if there was a mistake made with that fee. Just a moment please.
Hello?
I apologize for the wait, I am still trying to figure out the answer. Unfortunately the processing fee is being added to customers who have placed orders in the last few weeks, due to the current COVID 19 crisis. I apologize for the inconvenience, but it's out of my hands.
I would like to start a return for this product.  This is a fee that should have been stated on the website prior to the purchase.
What is the shipping status of the order?
Still in transit.  If you send me the return authorization i will place them back into the mail as soon as i receive them.
Unfortunately, David, you will have to wait until your order arrives before we can begin the refund process.
Is there a possibility of just refunding the fee, rather then do the return?
No, sorry about that.
Will i receive a 100% refund for the amount that was charged to my card?
I cannot speculate about what will happen in the future, I would advise you to call us back as soon as your order arrives.
I will do that, thank you for your time
Thanks David, have a great day!