Welcome to AcmeBrands. How may I help?
I was charged twice for an item I bought
OK. How did you find that out?
I noticed it when I was looking at my account
OK. Is this for a subscription?
No, it was for some boots I bought.
Okay. May I have your full name or account ID
Yes, Norman Bouchard IKNGMRHSSK
OK. I have pulled up your account. I need username email address and order id
My username is nbouchard. My email is nbouchard@email.com and the order id is 9791274484
Thanks. Let me update your order.

OK. I made the correction. Anything else?