Hello, how may I help you today?
Yes, please. My name is Joseph and I placed an order for a jacket.  I am trying to figure out why a subscription was added to my account as I did not request that.
I see, give me a moment and let's see what we can do about this.
I would like the subscitption deleted and the $40 refunded.  This was definetly your error.
First of all may I have your full name please?
Joseph Banter Thank you...
And how did you receive this news, did you get an email?
My wife told me about it.  It probably was an email
Give me one moment to check in the system
thank you, I appreciate your help in getting this taken care of
So I entered your info and the system says there are no extra charges on your account.  Perhaps your wife misunderstood, but I see nothing here that includes a subscription.
Please check and make sure I was not charged the $40 for a subscription.
I will reenter one more time just to double check.

What I will do to ensure this will not happen is update your account, one moment.
ok Perfect, thank you
This should ensure you will not get charged.  Apologies for the confusion.
thank you for your help
Is there anything else I can help you with today?
nothing, thank you so much!
Thank you for being a customer and have a great rest of your day!