Welcome to AcmeBrands. How may I help you?
hey, how are you? I have a promo code but it will not work. keeps saying it is invalid.
OK, I can help you with that. Could I get your full name or Account ID?
yeah, it's David Williams and i don't know my id.
Not a problem. How long ago did you get this promo code?
I got it 2 days ago.
OK, I'll check and see what's going on.
Thanks so much.
Looks like the fault is on our end. I'll issue you a new 20% off code.
that's great. thank you so much.
Is there anything else I can help you with?
nope, that's it thanks
OK, David, have a nice day!