Hello, thank you for contacting AcmeBrand. How may I help you?
Hi! I had ordered a pair of jeans but when I received it, it had a big stain on it. I was hoping you could help me return it please
Oh my, I'm so sorry the item had a stain on it when it arrived. I'll do what I can to setup a return. Could you provide me with your Full name please?
Joseph Banter
Thank you Joseph. I was able to pull up your account. Could you also provide me with your Username, Email Address and the order ID so i can validate the purchase?
Username: josephb7  josephb7@email.com Order ID: 2576974606
Great, everything looks good. Could you tell me your membership level please?
Guest
Alright and what was the purchase date?
2020-01-18
Alright, do oyu have a receipt available?
Yes and it is still in its original packaging
Thats great to hear, I'll be able to process the return! Could you give me your full address so I can get a shipping label to you?
4449 Circle Drive  San Mateo, CA 64629
And would you like to do this return by mail, in store or at a drop off location?
mail please
Alright you're all set and you should be getting a shipping label soon. Was there anything else I could help you with?
That is all. Thanks for your help
Thank you for shopping with us. Have a great day!