Hello, thank you for contacting AcmeBrands. How can I help you today?
would like to check on the shipping status because I never received my package. is it possible to resend my order? I have been waiting for 5 days
I can look into this for you - can you provide your full name or account ID?
Crystal Minh. account id is EXJ8VNUPHO
Thank you Crystal - I also need your username, email address, and order ID.
user name cminh284. cminh284@email.com order id is 3804539377
You mentioned earlier that you had been waiting on your order for 5 days.
yes
Sometimes order get mistakenly marked as delivered, but can still take a few more days until they show up.
can my order be resent to me?
Our policy is to not resend orders until they have been delayed for more than 7 days.
ok
If your order hasn't arrived by then, please check back with us and we will work to get your order resent.
ok thank you.
Is there anything else I can help you with today?
that is all
Thank you, have a great day!