Hello, how can I help you today?
Hi! I cannot access my account because I have forgotten my password
Glad to help. May I have your full name please?
I was hoping you could help me access my account Sanya Afzal
thanks Sanya. Can I have your username?
sa298758
I can generate a new password for you. But I need your PIN number first.
I have the security answer. Will that work?
Yes, sure! what is that?
Alexander
the new password is c19vfw9l0r9.
Thank you
You are welcome. Is there anything else that I can help you with?
Thats all. Thank you for your help
Have a nice day!