Hi! How can I help you?
yes i see that the charge on my billing statement has not been  reversed even though i have already completed the return
I would be happy to look into this for you. What is your full name?
Crystal Minh
I also need your username, email address, and order ID, please.
okay cminh711 is my username  my email address is cminh711@email.com and my order id is  4481129374
Thank you for the info, Crystal. How long ago did you make this return?
almost a month ago
Oh wow, that definitely should have been in your account by now. I'm sorry for the inconvenience!
yes i don't understand
I have refunded the money back to your account. It should show up in 2-5 business days. I'm sorry that you've had to wait this long, but I'm glad you contacted us so that I could resolve this for you. Is there anything else I can help you with today?
Thank you and that will be all
You're welcome! Have a great day.