Hello, thank you for contacting AcmeBrands. How can I help today?
hi! I was trying to access my account to check the status of my order. However, I have lost my phone that I use for two-factor authentication
Sure, I can help reset that for you. Can I have your full name or account ID please?
Crystal Minh
Thank you Crystal, can I also have your email address so I can have a reset code sent to you?
crystalm041@email.com Thank you
You should receive a reset code in the next few minutes.  I am also going to have a link sent to our security best practices to make sure your account is always as safe as possible.

Is there anything else I can help you with today?
Thank you. Appreciate your help
Thank you, have a great day!