Hi! How may I help you today?
Hi, I lost my phone so I can't get into my account with two step authentication
I would be glad to help with that.  What is your name?
I'd like to be able to see my shopping history Joyce Wu
Can I also have your email address
joycewu4@email.com
I will have to send you an email that will allow you back into your account with a reset code
awesome
I have sent the code to your email.  I will also send you a link about best security practices for your information

Is there anything else I can help with today?
that will be it thank you
You're Welcome! Have a great day