Hi.  How can I help you?
Hi! I was calling because the item I received is the wrong color. I was hoping you could help me return it
Ok Can you tell me your account ID, your username, your email address, and the order ID?
Albert Sanders Username: albertsanders458 albertsanders458@email.com Order ID: 3296711005
What is your membership level?
Bronze
What was the purchase date for this item?
2020-02-16
Can you tell me your address/ This can be used to print a shipping label
9440 1st Ave  Baltimore, MI 59908
Would you like to return it in a store, by mail, or in a drop off center?
mail please thank you
Ok

Ok the return is processing and you can print the shipping label and return the item by mail
Thank you
Is there anything else I can do for you today?
Thats all. You have been very helpful
Ok, I'll end this chat now