Hello, how can I help you?
Hi, I want to know about my refund status I want to return these boots too
Okay, can I have your name to pull up your account?
Albert Sanders refund should be $100
So you are inquiring about a refund and you also want to return boots?
yes, so $189 total is what I want refunded hello?? hello?? are you still there?
Yes, I'm pulling up your account, Mr. Sanders. One moment please. Can I please have your username, email, and order ID? I need this information to validate your purchase.
Email Address: albertsanders708@email.com  Username: albertsanders708 Order ID: 0129556379
I'm seeing that your refund is in progress. How long have you been waiting?
I want to add the boots to the refund. $89
Okay, and why do you want to return the boots?
I changed my mind about them
Okay, no worries. What brand are the boots?
Calvin Kein thank you!
You are all set and can expect your refund within 24 hours.
bye now and thank you
Will theree be anything else?
no
Have a great day!