Hello, how may I help you today?
Hi, I would like to check the status of a recent order. I think there may have been a mistake with the shipping fee. It seems too expensive and I am not sure if a mistake was made?
May I have your full name or your account ID?
Yes, my name is Joseph Banter.
And may I have the account ID and order ID?
My account ID is KU2TR6P4TU The order number is 6480250257
Ok, there does appear to have been a mistake on our part.
Can you fix that for me?
Are you a Gold or Silver member?
I am a guest member, but I order from here all the time.
What was the amount of the fee?
The shipping fee was $50 on products that only cost $198, so that seems excessive.
The fee should be removed now. My apologies for the error in our system.
Thank you, I appreciate your help with the issue. Will it be refunded to my card?
Yes although it make take a few days to process the refund.
Ok, thank you.
Is there anything else I can assist you with?
No that was all I needed today.
Have a good day.