Hi! Thanks for contacting Acme. How may I help you today?
Hi I have a question about an order I just placed
I'd be happy to help you with that.
I placed the order but I just realized I had already ordered it last month. I'd like to cancel it and get a refund
Sure, let me look into that for you. May I get your full name?
Norman Bouchard
Just one moment, Mr. Bouchard.

I'll also need your Account ID and Order ID, if those are available.
AA8YVINRMD 6267680869
Thanks.

Can you also tell me the shipping status on that order?
I just got the confirmation so I don't think it's shipped yet
Okay, one moment. Do you have a preferred refund method?
if you can credit it back to the credit card that would be great
No problem.

And what was the value of the item that you'd like refunded?
$54
Let me put that into our system for you.
ok thanks
You are all set now. I've credited a $54 refund to your credit card.
ok great appreciate it
Is there anything else that I can do to help today?
no
Have a great day and thanks for shopping Acme.