How may I help you?
I was looking at my statement and it looks like I was billed twice for my subscription fee
i see, so you wish to dispute your subscription bill, I can assist with that today i first need your full name to pull up the account
Sanya Afzal
I also need your account id, and order id, to pull up the subscription
Account ID: VUOAKVIB4Z Order ID: 2641611612
Thank you and what is your membership level?
gold
and how much were you double billed for? that is what is the extra charge amount
I was billed $49 twice
ok, I can offer you the refund of $49 now, since you have already been charged

I have processed your refund, is there anything else I can do for you today?
No that is all, thank you!
have a good one!