Hello, how can i help you
I want to upgrade my order to overnight shipping.  I forgot I was leaving town in 2 days.
I'd be happy to help you with that problem. I will need your full name
Alessandro Phoenix
Okay, i found your account will need to look up your order for that I need your acccount id and order id
Account ID: VF3VBRXEIC  ' Order ID: 0852324593
Okay, Everything looks good . Can I get the current shipment status
Shipping Status: Order Received
Great, We will be able to work with that. What level memeber are you
Bronze
Okay, I  will need to charge 20$ to the card on file in order to upgrade your shipping. Is that okay.
yes that's fine, I just need it asap
Okay, your shipment has been upgraded an will arrive tomorrow now
That's all I needed.  Thank you so much.  Have a nice day.
Can I help you with anything else?
that's all thanks.
Have a great day.