Good morning, how can I help you today?
Hi, I have the premium subscription but i was charged twice this month for it.
Oh no, lets look in to this issue. Can I get your full name or Account ID?
Rodriguez Domingo
Thanks Rodriguez. I will just pull up your account.

Just to verify, there was a problem with your bill and you were charged twice for your subscription?
yes
To verify your identity can I please get your Account ID and Order ID?
Account ID: KF7KZDKQ6P Order ID: 4763102935
Thanks Rodriguez. Can I get your membership level?
bronze
One moment while I look in to this for you.

It looks like the company made a mistake Rodriguez. I'm sorry about that. How much were your charged and I will credit your account.
100
I have made that refund for you. Again, I apologize for the mistake.
great thanks
Is there anything else I can do for you today?
nope that's all
Thanks, you have a great day!