Hello, how can i help you today
Hi, my name's Norman Bouchard, a gold member I just need to change the details on an order.  I'm afraid that I ordered the wrong item by accident
Okay sure, could i get your account ID and order ID please
yes, they are: I2P2N6BZ5Z and 7876951406
Okay, what is the shipping status of the order
It says "Out for Delivery" but I'm not sure exactly what that means I hope it means that it's out on the dock, waiting to be delivered
Okay sadly since it is out for delivery i cannot cancel one item and add another But when it gets to you you can easily initiate the return and refund Do you want me to ship the new item to you right away?
Ah, I see umm, no I don't think that's necessary. I'll just wait for this one to arrive, and then I'll come back to make the switch
Okay great and sorry about that, Is there anything else i can do for you
No, that's all I needed.  Thanks so much
Okay, have a good day