Thank you for shopping with AcmeBrands! How may I help you?
Hi there, I purchased this for my husband and I'd like to exchange it for a different color
Okay. May I have your full name to pull up your account?
Crystal Minh
Thank you. Now may I have your user name, email address, and order ID to validate your purchase?
Email Address: crystalm985@email.com  Username: crystalm985 Order ID: 3095636532
Thank you. What is your membership level?
Bronze
When did you make your purchase?
2020-03-12
Great, that means we can process this. May I have your address for the shipping label?
4593 Kennedy St  Monterey, NY 95315
Would you like to return the current item?
It was the wrong color, can I get a different color in exchange?
I'm sorry, at this point we have to have the original one returned before we can process an exchange.
Ok
Once the first one is returned, we can get you out another one in the right color.
Sounds good, thanks
So how would you like to return the original?
By mail
Okay, everything is ready to go. You'll receive your shipping label soon. Is there anything else you need?
No, thanks!
You're welcome! Have a nice day.