Hi! How can I help you today?
Hi! I would like to upgrade to overnight shipping to expedite the shipping process so that I may receive my order by tomorrow morning before i leave for NYC at 7am .
Understandable! One moment please
waiting! Hi! You still there/
Yes! I was just verifying some information. Can I please have your account ID?
My order is ID: 4635085628
Thanks! I will need that later on but I also need either the Account ID or full name. Actually I will need both
Sorry, My name is Chloe Zhang and account ID is DK4E50PGJG
thanks! no problem

Has the item shipped yet?
Good to note that the shipping process is stating that my order has been received which is not the truth.Kindly verify about the shipping status
Or I should say, what is the shipping status. Ah, I see, one moment please
OK!
Order received just means that acmecorp has received the request not that is had been delivered.
I get you
Now to give you the appropriate shipping quote, what is your membership level?
Gold
That's a great service, the fee is free! I have successfully updated your account. Is there anything else you need today?
I urgently need my order before 8am tomorrow morning. Please help
It will be there before that time.
Please confirm the time in writing.
Sure, - Shipping has been upgraded to overnight and will arrive around 7am tomorrow. Will that do?
Super. Just in case you might want to call me my number is (092) 675-1840 Thank  you so much
Great! Thank you for contacting acmecorp and have a good day!