Hi, how can I help you?
Hello, I am trying to add a jacket to my order but everytime I try to do that my cart will not update, it does not show that I added the item, can you check on that?
Yes, I can help with that
I would appreciate that
Just to be clear, is your main issue that the cart isn't updating on the website?
Exactly, I am putting the item into the cart but it is not updating the item
Ok, can you make sure the item is not out of stock? It's labeled in the bottom left corner of the screen.
The item shows in stock
Great! Ok, can you try refreshing your page and then adding the item to your cart? Sometimes this fixes the issue.
Sure
thank you
I refreshed and it allowed me to put the item in the cart but when I went back to the main screen the cart does no show the item
Ok, thank you. There is another thing to try which often fixes this problem
Ok
Can you try logging out of your account and then logging back in?
Sure hang on
ok
Ok so before I did that, I tried refreshing my screen again and it worked, I can see the item in my cart now!
Ok, great!
Thank you so much for your help
I'm glad it's working now you're welcome Can I help with anything else?
I'm all set, have a great day!
you too!