Hello How can I help  you?
Hi! I would like to return the item I had purchased as I received the wrong color.
Let me help you with that. Could I have your full name or account id?
Yes. David Williams
Thank you Could I have your username, email address, and order id?
Sure. My username is davidw21 email address is davidw21@email.com Order id is 8421619476
Thank you And what is your membership level?
Guest
Was the item purchased in the last 30 days?
The purchase date is 2019-12-09. I had ordered the boots to wear them with a dress I was planning to wear on a trip but I got the wrong color
Since it has been more than 30 days the return cannot be processed. I apologize for being unable to process the return.
The boots have not been worn. Isnt there anything you can do?
I am really sorry but there is nothing that can be done. Is there anything else I can help you with.
No. Thank you
You are welcome. Hope you have fun on your trip. Goodbye