Hello, thank you for contacting us today, how can I help you?
hello, I need to change the name on the account, its spelled incorectly  incorrectly.
Alright I'm sorry to hear that. From what I gather there is an error with your account name and it needs to be changed.
thats correct
Can I please have your Full name or account ID so I can pull up the account?
Joyce Wu I dont have my acciunt number'
That's fine, I'll also need the name that is currently registered to the account.

Are you still there?
thats corrct
Yes, I'm just saying I'll need the misspelled name as well as a few other pieces of information so we can get the change through. Hello, Joyce?