Hi.  How can I help you?
Hi, I have a premium subscription there, but having lost my job due to the pandemic, I'm not going to be able to pay the bill this month is there some way that I can get an extension, I've been a Silver member there for months now
Can you tell me your name, your account ID, and an order ID?
David Williams 17ZHAYY6ND and the order id is 6609753295
What is the due date for the bill?
I'm afraid I don't have that information available
Ok, can you give me your phone number?
(666) 967-5762
Ok, the manager will call you and tell you if you can get an extension
okay, thanks
Is there anything else I can do for you  today>
No that was all, thanks
Ok, I'll end this chat now