i see a fee added to my order for no reason
Good morning. I'm sorry to hear that, but I'd be happy to help you with that. Could you send me your name and Account ID?
Name: Chloe Zhang Account ID: HCOTJBTSQC
Thank you, if you could send me your order ID as well, I can take a look at your order.
Order ID: 0028936602
Thank you, I have your order pulled up in the system. Let me check that fee for you.

It looks like that fee was a mistake on our end. I'm sorry about that! We will get that removed for you immediately. Could you send me the amount of the fee?
19
Ok I've initiated a refund for you. Is there anything else I can help with?
that is all! thanks
Great, have a nice day!