Hi.  How can I help you?
Hey I had recently placed an order I was wondering if I could upgrade to overnight shipping?
Yes, of course
This my Order ID: 5184405209 You can check it
Can you tell me your full name or your account ID?
Account ID: NC03RPMUT7 Alessandro Phoenix Ok
Has the order shipped yet?
It show that it has but I haven’t received it yet
Is it in transit or is it out for delivery?
It’s showing delivered
If the order has already shipped then I can't change it, but you should get it either today or tomorrow
ok thank you I guess I will just have to wait
Is there anything else I can do for you today?
no thank you
Ok, i'll end this chat now