Hello. How can I help you today?
I want to check if my subscription is still active.
okay lets take a look So you want to check the status of your subscription and make sure that it is active?
Yes
Okay can I get your Full Name and Account ID?
Crystal Minh and account ID is S2B33EA
Okay and can i get the order id for your subscription?
I didn't receive one.
Are you sure? If you ever signed up for a subscription you would have been given an order ID
I am quite sure. I checked my email throughout.
Okay let's try to see if we can determine this without the order ID

Okay

It looks like you do have an active subscription that is due today for the amount of $14. I'm going to send you a link. You can always login here directly to look at your account, including your subscription status.
Thank you!
Is there anything else I can do to help you today?