Welcome to AcmeBrands. How may I help?
Hi!  I am hoping you can help.  I just ordered something and my email confirmation shows 2 items.  Can you check on the status for me?
Sure. Let me look into that. May I have your full name or account ID
Sure, my name is Albert Sanders
Thanks Albert, I have pulled up your account. I now need your account ID and order ID
Account ID is JFBOWC8NZO Order ID is the 6257267792
Thanks. I was able to verify your ID. One moment while I check our system.

It appears to be an error on our end. What is the shipping status?
Oh, it says it is Out for Delivery
Ok. Please wait for the item to arrive. Please contact customer support and we will be able to help you.
Ok, sounds good!   Thank you
You're welcome. Anything else I can help with?