Hello, how may I help  you?
Hi.  My name is Chloe Zhang.  My Order ID is 7356777036.  I would like a refund for these Guess jeans for $89.  I have an existing refund of $100, and would like to add this additional $89.
Hi Chloe, what's wrong with the jeans?
They arrived ripped.
I'm sorry for that, let's get it returned, if that's alright. Was anything else wrong with the jeans? Oh my mistake, I see you want it added to your refund.
Yes please add it to my existing refund if possible.
I'll also need your username and email, please.
My username is cz214771, and my email is cz214771@email.com
Thank you, what item  would you like to add to the refund?
Guess jeans for $89. For a total refund of $189.
Thank you

Okay, you're all set, is there anything else?
That is it for today.  Thanks for your assistance.
Have a good day!