Hi. How can I help you?
I would like to add something to my existing order
Ok Can you tell me your full name or your account ID?
Joyce Wu 9992725633 yyes
Ok, what is the order ID from the existing order?
9992725633
What is the shipping status of this order?
I'm not sure It's in the shopping cart.
Ok, what is the new item you're adding to the order?
Jacket  Calvin_Klein
Ok

Ok the jacket is added
thank you
Of course.  Is there anything else I can do for you?
no I will just check out now thank you good bye
Ok, have a nice day