AcmeBrands, how may I help you?
I ordered the wrong item by accident and would like to change the shipping order.
Let me help you with that. Could I have your full name or account id?
Rodriguez Domingo
Could I get your shipping status?
in transit
Could I have your username, email address and order id to validate your purchase?
rodriguezdomingo089 rodriguezdomingo089@email.com 4757463938
Thank you What would you like to change your order to?
I need to cancel it because I ordered the wrong item
Ok

Your order has been changed to cancel the item. Can I help you with anything else?
No, thank you
Have a good day.