Hello and welcome to AcmeCorp.  How can I help you today?
Hi, I want to buy a shirt but it's almost twice as expensive as one your competitors Can you guys price match it or something?
Hi, sorry about that, I will be happy to help.  Can I please have the full name on your account?
Sanya Afzal
Thanks.  I just need to look up the order.  Can I have your account ID and order ID please?
Account ID: EXRJRMXTH2 Order ID: 7190452225
Great, thanks I have validated the order.  Our prices are meant to be as competitive as possible and I'm sorry you were able to find something much cheaper elsewhere.  While I can't match at this time, I would be happy to give you a 20% promo code go ^ good for a future order.
Okay, a promo code sounds fair
Great, here's your promo code, it's good for up to a year.  BEUHK
Thank you, I appreciate it
I hope I have be able to help you today.  Is there anything else I can assist you with?
Nope that was all for today. Have a good one
Thanks, you too!