Thank you for contacting Acme Brands! How can I help you today?
Hi can i check the order of my item i got an email saying i ordered 2 but i only ordered and was billed for 1
I can check on that for you. Can you provide me with your full name or account ID please?
Albert Sanders
Can you verify your account ID and order ID for me?
looking at 8438884023 Account Id is ACC12345 YTGLMWVGTR sorry bad copy and paste my account is YTGLMWVGTR
Thank you for that correction. I'll take a look at your order now.

The quantity in the email was in fact incorrect and I apologize for that. You have only been charged for one item and will be receiving just one.
cool was scared for a moment thanks for clearing that up
That's understandable. You're welcome. Is there anything else I can help you with?
that should be all
Alright, enjoy the rest of your day!