Hello, how may I help you today?
hoping it's not too late for this basically I want to downgrade the shipping priority on an order I've already made because I don't want to pay for shipping should have chosen it when offered i know
I can certainly help you with that. Can I please have your full name, account ID, and order ID?
joyce wu 8KEJYW1GXG 0160099286 not in a rush to get the boots and rather save that shipping cost if possible..
Can you please tell me the current shipping status of your order?
says 'Order Received'
Ok, we should be able to change your shipping speed. Can you please tell me your membership level?
bronze yeah I can wait til next week rather save a bit
I've successfully downgraded your shipping speed to next week. You will not be charged for shipping. Is there anything else I can help you with today?
that's fantastic everything I needed to do today thanks
You are welcome. Thank you. Have a great day!