hi there
Hello! How can I help you today?
i want to see where my order is but i can't get into my account because i lost my phone and i need to have my phone for two-factor authentication. anything i can do to get back into my account?
Hm. I'm sure i can help you with that. First, we need to pull up your account.
sure thing
Do you happen to know your username?
yes it's czhang43
Great, give me one moment please :)
sure, thanks
Ok, could you please verify your identity by giving me your full name, address, and phone number?
sure it's Chloe Zhang, 3501 Lincoln Ave, Newark, MI 9728, (831) 351-5783
Thank you Ms. Zhang! Could you please provide me with your email address?
it's czhang43@email.com
Great. One moment while I set up a email which will be sent to you with a reset link.
oh great, thanks
Ok, an email should have been sent to czhang43@email.com with a reset link for you! Is there anything else I can do for you today?
awesome, thanks so much no, that's it :)
You're very welcome. Have a nice day :)