Hello, how can I help you today?
I have a premium subscription shopping service. My husband said that I might have some missing credits worth $40. Could you check the status of my account?
Happy to help, may I have your full name please?
Crystal Minh
thanks Crystal.
The credits came from a promotional package I bought.
I apologize for the inconvenience caused. I am now checking the system, just a second.

There may be a problem in your interface. Can you try logging out and logging back in again?
Yes, I tried that, and it didn't work.
I can see your credit shows up on my side.
Do you know when I will see it?
It will show up tomorrow. Check the status tomorrow, Crystal.
OK. Will do. Thanks for your help.
Great, is there anything else that I can help you with?
No, that is all. Thank you.
Have a nice day!