Welcome to AcmeBrands. How may I help you?
Hi. I recently completed a return,but my billing statement does not show that the charge has been reversed.
OK. I can help you with that. May I have your full name or account ID
Yes, my name Joyce Wu
OK Joyce. I have pulled up your account. The return credit was not received. Is that correct?
That is correct.
OK. I apologize. Let me look into that.
Thanks
I see that the credit shows up on our side. It may take a while to show up on your end. Please log out and then log back in in a few moments.
Okay. I will try that.
Excellent. Is there anything else I can help you with, Joyce?