Thank you for being an AcmeBrands shopper! How may I assist you?
I heard from my spouse that my account subscription was added and I didn't want it
Uh oh! Let's find out what is going on.
Just want to check to confirm it with you
What is your full name?
Chloe Zhang
Now I'll search the system to see what happened.
ok
Oh, your spouse was right! I can remove it right now.
Okay, that would be perfect
I'll also refund the cost so you won't be out anything for our mistake.
ok, thank you
You're all set! Is there anything else I can help you with?
thank you, that will be everything
Okay. Have a great day!