Hello, how can I help you today?
Hello, can you check an order for me. The payment says credit card but that was not the way I payed.
I can look in to this for you. Can I get your full name or Account ID?
My name is Norman Bouchard My id is D8GU7E9K0A
Thanks Norman. So you just wanted to change your payment method?
The order statement says credit card, I got the order already.
Alright, let me look in to this. One moment please.

To verify your identity can I please get your zip code, telephone number and Order ID?
My zip code is 67385, phone number is (003) 252-5446, and order id is 9133436877
I'm not sure why my system is not verifying your identity. So you have received your order, but you wanted to change the way it was paid for. How did you think you were paying for it?
I paid for it by check
Alright, let me look this up again. I apologize for the wait Norman.
I don't want to be double charged for an order.
Oh of course not! We won't let that happen!

What is your shipping status?
It is delivered
I went in and made sure that your order was paid by check and you will not be charged on your credit card.
Okay, thank you.
Was there anything else I could help you with today Norman?
No, that's it.
Great, you have a wonderful day!