Good afternoon, how can I assist you today?
I need to remove an item from my order, because I chose the wrong one.
Okay. What's your full name, please?
Joyce Wu I was only looking at it and didn't mean to buy it
I understand, can you provide your account ID and your order ID as well?
Account ID: DLXYGYOYU6 Order ID: 8604156381
Has the item arrived yet?
Yes it was delivered.
I've located your account with us. What's your membership level?
Guest
Unfortunately I am not authorized to make any changes to your order once it has been delivered.
Can I return it?
If you call our customer service line someone can assist you in initiating the return process. I apologize for the inconvenience.
No problem.  Do you have that number available?
Sure, it's (800) 524-3491, select option 4.
Great, thanks for your help.
Is there anything else I can assist you with today?
Thats all.
You're very welcome. We appreciate you continuing to do business with us. Have a great day!