Hello, how can I help you?
Hello I signed up for premium and I was charged twice I need one of the charges removed please
May I have your full name or your account ID?
Joyce Wu rpgcomne54
And may I have your order ID?
6640403098
Thank you. And what is your membership level?
Silver
How much was the extra charge?
$74
My system shows only one charge and that payment is still outstanding for $74.
ok
There may have been a misunderstanding due to the payment not having processed yet. I apologize if there was any confusion.
No problem thank you for your help
Is there anything else I can help you with today?
Have a great day!
You too, thank you.