Hello, thank you for contacting AcmeBrand. How may I help you?
hello my email confirmation says i ordered 2 items but i only ordered on so i want to check the status
Sure, I'll be happy to help with that. Could you provide me with your Full name and account ID?
Name: Albert Sanders Account ID: 1HAQY1DKEY
Thank you, I was able to pull up your account. Could I also have your order ID so I can pull up the order?
Order ID: 3547493917
Great everything looks good. Let me check with my system about the confirmation email.

Alright, I just checked on the order and the email sent to you was incorrect. There is only one of the item in the order and I can assure you that you were not charged for 2 Was there anything else I could help you with today?
that's all thank you!
No problem. Thank you for shopping with us. Have a great day!