Hi, and thanks for contacting customer service. What can I do for you today?
Hello I have signed up for a premium subscription shopping service, which offers benefits such as expedited shipping and special discounts. I have questions about the status of your subscription because I want to keep my subscription
Okay, I'm happy to check on that for you. Can I have your full name so that I can pull up your account, please?
Name: Sanya Afzal
Thank you, Sanya. What would you like to know about your subscription?
When is the annual fee due? I'd like to pay this fee if the due date is today.
Okay. Can I get your account ID and order ID, please, to verify your identity?
Account ID: WH0NV9SG0A Order ID: 3882873346
Thank you, one moment, please.

Got it, thanks!

Your subscription is actually not currently active, you owe $14 today for it. Would you like to pay it with your card on file?
Yes
Done! I'm sending you a link to access this information in the future if you don't want to have to go through customer service.

You will need your username to access that. Do you know it?
Yes username: sanyaafzal
Great, then you should be all set. Can I help you with anything else?
No but htank you
You're welcome, have a great day!