Hello, how may I help you?
I want to check the status of my account, I think I may have some credits missing.
I can help you with that, could I start by getting your full name please?
Joyce Wu, and the credits are from a promotional package I bought.
Okay, hi Joyce, thank you for that. Let me just enter this in here.

Okay, I see your account here, let me just check on the credits.

Hmm, I'm actually seeing your credit here on my end. Could you try logging out and back in to see if the credit appears for you?
Okay, I'll do that.
Okay, feel free to contact us again if you still need help. Is there anything else I can do for you?
That's all, thanks.
Have a good day!