Hello, how can I help you today?
Hi, I was charged twice for my subscription bill for some reason.
Glad to help. May I have your full name please?
Sanya Afzal
thanks Sanya.

Can you please let me know your Account ID and Order ID to verify your identity?
Sure, my account ID is TR9IP3QJWZ and order ID is 9587228985
Perfect. What is your membership level?
I'm a Bronze member
the system shows that you can get a refund for the overcharge.
Okay, good.
How much is the overcharge?
I believe it was $40
how much is your total bill amount?
$80 Awesome, thanks
Okay, a refund of $40 has been made to your account.  Is there anything else that I can help you with?
Great, thanks for taking care of that. That's all I needed, have a nice day.
Have a nice day!