Thank you for contacting Acme.  How may I help you today?
Hey there, I'm trying to find out about by package delivery.
Okay, I can help with that
My name is Joseph Banter. I never got the Jacket I ordered.
Oh, I'm sorry to hear that.  Let's see if we can get this figured out
I've been waiting 5 days. Account ID: LEVI611IKL Order ID: 9633605855
Okay, to check on a missing shipment, I'm afriad I'll need to gather some different info from you may I have your username and email address
Username: josephbanter701 josephbanter701@email.com
and the order ID, please oh sorry, I see it now
I think maybe you should resend it?
It looks like your package is still in transit, but it should arrive very soon
when?
It is still within the normal delivery window, but if you don't have it tomorrow or Wednesday, then we can help to set up a new delivery for you
Ok, I'll just wait then
Okay.  Is there anything else I can help you with in the meantime?
I was hoping to wear it tomorrow, guess not. No, that's it, thanks.
Oh, sorry about that Okay, well, have a good day, Mr. Banter