Hi. How can I help?
I just received a bill and I'm being charged for something I didn't order.
I am sorry about that. Let me get your name and I'll fix that up for you.
Alessandro Phoenix
Thank you Mr. Phoenix. Where you double charged for an item or was a mystery fee added?
I was charged for a Guess jacket. I never ordered one.
Alright, let me see what I can do.
ok
Ok, let me get some info. Can I get your acct id and the order id?
I don't have an account id. Order id is 9351910262.
That's ok, let me get an e-mail instead.
alessandrophoenix961@email.com
And your user name?
alessandrophoenix961
I am not showing an error on your order. Let me check through your subscription. What is your membership level?
guest
I am sorry but it is not showing as an over charge. I can send your inquiry on to our billing department for further review, but I can't give a credit at this time.
Well I'm being charged $79 for a jacket that I didn't order. Something should be done.
I will definately pass tha on. I do apologize for the inconvenience.

Ok I have updated your status and you will receive a response in the next day or so. In the meantime can I hep you with anything else?
No, that's it
Again sorry I couldn't resolve this for you. Please enjoy the rest of your day.