hello
Hi, how can I help you? Sorry I had to clear cookies
yes i was charged for an order but i never bought anything
Ok, I can help with that
thank you
So you go a bill even though you never bought anything?
yes
Sorry for that Can I have your full name or Account ID please?
sure my name is Joyce Wu i don't have an account ID
that's ok can I have your Username, email and Order ID instead?
Username: jw833392 Email Address: jw833392@email.com Order ID: 0801472202
thank you

let me check the system

Do you know your membership level?
Guest
ok, one moment Ok, it is showing the item but it says that the item has not been purchased or paid for. I can fix the mistake on my end, but I won't be able to provide a refund because it shows that no money was spent on the item
sure please fix the mistake
I'm going to remove the item out of your billing area now
thank you
you're welcome Okay, your dashboard is back to normal. Sorry for the inconvenience!
thank you
Yw, Can I help with anything else today?
nothing else that is all
Ok, have a great day