AcmeBrands, how may I help you?
Hello. I need to pay towards my annual subscription to keep it up to date.
Let me help you with that. Could I have your full name or account id? Hello Are you still there?
yes sorry my name is Norman Bouchard.
Could I have your account id and order id to verify your identity?
my account id is IN8MXKD7WP my order id is 2233600102
Thank you How much of the $99 for the annual subscription do you want to pay?
i'll pay for the whole thing
And do you want to use the credit card on file or another payment method?
yeah that's fine
Ok

Your account has been renewed for a year with a payment of $99. Can I help you with anything else?
great, thanks
Have a good day.