Hi how can I help you
I need to return these boots I bought.  They came stained!!
OK I can help with that What's your full name
Chloe Zhang
And I need your user name, email and order id
Username: czhang56 czhang56@email.com Order ID: 4826178490
Thank you.  What is your membership level
gold
Great as a gold member you get unlimited returns.  I just need your full mailing address to generate the return label
2966 1st Ave  Jacksonville, CA 36426
And do you want to do the return by mail, in store or drop of center
i'll take it to the store
Great.  A return label has been sent to your email, just take that to the store with the item and you will be all set.
great, thanks so much!
Anything else today?
nope that is it
Have a nice day