Hi there, how can I help you today?
Hello, I would like to double check the total cost of some items I ordered, there seems to be a discrepancy from an email I received.
Of course, I can help with that. What is your name?
Chloe Zhang
Great, thank you. What is your username?
cz278656
Thanks. Last, can I please have your account ID and order ID?
TSR5UFXV7B and 8743755824
Hm, those IDs aren't pulling up for me. Those are the account ID and the order ID?
Account ID: TSR5UFXV7B Order ID: 8743755824
Got it, thanks! Just a moment

It looks like the email was not a mistake What is your membership level, please?
Let me check... Bronze
I'm sorry for the issue. As a bronze member, the extra fee stays. The calculated cost by the system is correct. Is there anything else I can help you with?
No I guess that is all I can do here
Ok again I'm sorry for the issue. Have a great day!