Welcome to AcmeBrands. How may I help you?
Hello, I would like to upgrade to overnight shipping for my order because I want it as soon as possible. Can you do that?
Let me look into that.
Ok
May I have your full name or account ID
Name: David Williams Account ID: 8CRC0RDYBG
OK David. I have pulled up your account. I also need your order ID
Order ID: 2994215160
OK. I have successfully verified your identity. What is the shipping status?
order received I figured it was still early enough to upgrade it I need it now
Ok. What is your membership level?
Guest aka "pleb"
OK. I made a note of that. I will need to charge $20 to the card on your account. May I proceed?
Holy smokes that is high. Can it be cheaper?
Sorry. Our policies dictate the $20 shipping fee.
I guess I'll proceed because I need these boots quickly A bit of highway robbery though imo sweet
Ok. Your order has been updated for tomorrow. Anything else I can help you with?