Hello, how may I help you today?
Hi I was wanting to check my shopping history but I cannot log into my account you see I have lost my phone that I use for two-factor authentication.
I can certainly help you with that. Can I please have your full name and email address?
Albert Sanders albertsanders871@email.com
Thank you.

I've sent a reset code to your email address. Please use the code to reset your two-factor authentication, and then you will be able to log-in to your account.
Thank you
You are welcome. Also, please consider reading our guide on best practices for security, to keep your account safe. A link to this guide will also be sent to you.
Appreciate your help Sure will Thanks
Is there anything else I can help you with today?
Thats all. Thank you
Thank you. Have a great day!