good afternoon, how can I help you?
Hi, my name's Joseph Banter.  I made an order, but I need to return it It arrived with the wrong color
for what reason if you could inform me oh I see Don't worry, I'll help you.

to confirm the purchase could you give me your username, email and order ID please
jb598286 jb598286@email.com 4429532012 in that order
everything in order, it would indicate your level of membership
I don't have a membership, it was a guest order
ok, how long ago was this purchase made?
Purchase date was February 14th Unfortunately, I hadn't been around to open the package until today
Ok, it seems that you have exceeded the time limit for making returns, I'm afraid. won't you have the receipt of your purchase?
I do have the receipt, and the original packaging (except for the tape on the box, which is cut)
ok just to inform that purchases made at their current level have up to 30 days for their return.
I see, so it looks like I was too late then
Since you have your receipt I can help you with your problem.
Oh, that's good
but keep this in mind in future purchases.
I will
I'm going to need you to print a shipping label for the return
Okay
would you give me your full address
3517 1st Ave  La Fayette, NY 65136
How would you like to process your return?
a refund to my debit card would be great
no problem, in addition to it how will you send the form for the return shipment? by physical mail, in the store or at the dropp center
I can either mail it in, or drop it at a local store, if that's possible? ah, yes, I'll drop it off in store
ok, everything in order. a pleasure to help you!
Thanks for your help
have a nice day