Hello How can I help you?
just checking to see whats going on with my return
I will check on that for you. Could I have your full name or account id? Hello Are you still there?
Crystal Minh  ID: 2498719970
So did you already initiate a return?
yes
So you just want to know the status?
but I wanted to add another item to the return
Ok
Product: Boots  Brand: Michael_Kors  Amount: $94
Let me have your username, email address and order id.
Email Address: cm707173@email.com Order ID: 2498719970
and the username
Name: Crystal Minh Username: cm707173
Thank you

Could you tell me the amount of the previous refund?
100
The refund has been updated to include the boots.
ok thanks
Is there anything else that I can help you with?
no thats it
Have a nice day
you too
Goodbye