Hello, thank you for contacting AcmeBrands. How can I help today?
Hello.  I can't log into my account right now. I lost the phone I was using for two-factor authentication.
Sure, I can help reset that for you. Can I have your full name or account ID please?
Sanya Afzal I don't know what you mean by Account ID.  I don't think I have one Do you want my username?
No problem, I was able to pull your name up by your name. Can I have your email address?
sure
I will use this address to send you a reset code.
safzal65@email.com
You should receive a reset code in that email address shortly.  I am also going to send you a link to access our security best practices to ensure your account is as safe as possible.

Is there anything else I can help with today?
Nope. That takes care of it. Thank yoiu
Thank you, have a great day!