Hello! Thank you for shopping with AcmeBrands. How may I assist you?
Hi...I just bought a pair of calvin klein jeans because I thought the shipping would be free but it seems that a fee has been added and I would like to know why if possible
I'm so sorry for the inconvenience! I'll be glad to help you with that. May I get your full name, please?
Sanya Afzal
To continue assisting you, may I please get your Account ID and Order ID?
account id is FTPNWLBSZV and the order id is 7935838076
Thank you, Sanya. Let me check the system for you to see what the nature is of this fee that you noticed.

I do apologize, it does look like an extra fee was assessed. May I ask for your membership level, please?
it is gold
Thank you, Sanya. Good news! As a Gold member, I'm able to refund the fee for you. Would you please let me know the amount that was charged in error?
i can't seem to find the amount....I misplace the paper I wrote it on...can you look it up for me? So sorry about that
What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered".
it says in transit
Thank you! I have updated your order to have the erroneous shipping fee waived. Is there anything more I may help you with today?
Thank you so much!
Thank you so much for contacting AcmeBrands customer service. Goodbye!