Hi there, how can I help?
Hi, it seems i cannot get into my account because i lost my phone i was using for the 2 step verification
I'm sorry to hear that! I'm happy to help. Can I start by getting your full name or account ID?
David Williams
Great, thank you. To reset the 2-step verification, I'll need to send a code to your email. Can you please give me your username and email address?
Its davidwilliams@gmail.com
Great, and how about your username?
Davidwilliams21
Thank you. The code has been sent to your email address. Is there anything else I can help you with?
Nope that was it, thank you
Great, have a great day!