good afternoon, how can I help you?
Hi, my name's Joyce Wu, Gold member. I just want to double-check on the status of my refund
tell me Mr. Joyce how can I help you sure one moment

Would you give me your username, email and order ID to verify order.
joycewu8 joycewu8@email.com 9503631271
ok everything in order, let me check the status of your return. It is currently in process and the online payment method was started.
ah, I see I guess I'll just wait for it to finish, then Thanks for your help.  That should be all for today
not problem! a pleasure to help you have a nice day