Hi, I'm having a major issue with my order
I'm sorry to hear that.  I'm James.  Can you tell me your name and the nature of the issue?
David Williams and my promo code keeps saying invalid which is weird because I received the code 8 days ago
I'll look that up
thanks
Promotions typically only last 7 days.  When was the code issued? Oh,  8 days yeah,  that's the problem.
oh really? well that makes sense! I had no idea where does it tell you this? Is there any way you can credit me just this one time?
What is your membership level?
Silver
VBAWZ is your new promo code
THANK YOU SO MUCH!!! You're amazing
You're welcome Can I help you with anything else?
Nope I believe that's all for now Thanks again I really appreciate it and I'll remember for next time that a promo code is only for 7 days
No problem.  Have a great day.