Hello, how can I help you today?
Hey I'm trying to check the status of an order, it appears I've been charged an extra fee
Okay, can I have your full name?
Rodgriguez Domingo
And your account and order ID's?
Order ID is 0329658401 And my account ID is 4ZPKJ6BZGM
I hate to ask this, but is there a typo in your name?
Rodriguez Domingo Sorry, yeah mistyped it earlier
Okay, let me check the system about this.
Okay thanks a lot
Can I ask your membership level?
It's bronze I believe
Well then I hate to say this, but we weren't mistaken in charging any extra fees. If there's an extra charge on your account it's not on our end so there's nothing we can do.
Well can you explain the fees charged?
I wouldn't know, maybe you accidentally ordered an extra item or paid for faster shipping? I can't know your intent sir.
Well I see that the boots were $99, what's the other amount cover?
Again, I can't know what on my end All I can say is the company did not make an error.
That's crazy. Can you have a manager call me? (796) 605-3146
I can try, but I can't promise that will be any time soon, we're quite busy Is there anything else I can do for you?
That's it, thanks
Well then have a nice day!