Hello how can i help you today
My email says that i have two tiems in my order but i ONLY ordered ne My name is Joyce Wu
What is your full name, account id and order id?
KZZCAA37XF 6341587282
Great, identeity is verified!!

The email is wrong! you were only charged for one item. SOrry for the inconvenience
Thank you
Do i need anything else?