Welcome to Acme customer support. How may I help you today?
yes i would like to know the state of my $100 refund  because i would like to add an item to my refund
I'd be happy to help with that. Can I please get your full name?
David Williams
Okay Mr. Williams. I'll need your Username, email address and Order ID so that I can access that order. Do you have that information available?
davidwilliams620, email is davidwilliams620@email.com and order id is 5685893188
Mr. Williams, what is the reason for the refund?
for an existing order i returned
Got it. What item is it that you'd like to return?
michael kors boots
And what is the price on those boots?
$99
I'm going to add that amount to your existing $100 refund, is that okay for you?
yes
You are all set on that refund. Is there anything else that I can do for you?
that will do it, thanks
Thanks for shopping with Acme. Have a great day!