Hi, how can I help you?
Hello! I cannot login in to my account because I seem to have forgotten my password
Okay, I can help with thag that You just need help accessing your account, correct?
Yes please
Can I have your full name or Account ID please?
My name is Chloe Zhang
Can I have your Username please?
chloezhang615
for security reasons, I won't be able to access your old password, but I can help you reset it to a new one
Okay, that's fine
Okay great. You will need a PIN or an answer to your security question to reset your password
I know my PIN
If you don't have your PIN, I can ask your security OK great what's the PIN
741099
Here is your new password: e4jbs9ngbtc
Thank you, that worked to login!
Great, can I help with anything else? Ok, have a great day