Hello, thank you for contacting Acmebrands how may I help you?
Hi I wanted to check the status of my order I only ordered 1 item but it says 2
I would happy to help. Lets check on that. May I have your full name or account number please?
Sanya Afzal
Thanks Sanya and for security may I have your account ID and order number please?
my account id is 8H6BT8FT5I
Your order number please? To clarify you received an email with the wrong quantity correct?
0800240920 yes
I am going to look into our system about the email.

After looking into the system, I can assure the email was in error you are only being charged for one item.
ok, great
Is there anything else I may help you with?
that's it
Thank you for contacting us, have a great day.