Hello, how can I help you today?
I ordered some jeans and they came with a stain on them. I'd like to return them.
I'm very sorry to hear about that issue. I'll help you get that sorted out as best I can. What is your full name, please, so that I can pull up your account?
My name is Joyce Wu
Thank you, Joyce. So that I can validate your purchase, can you please provide me with your username, email address, and order ID?
my username is jw746605 my email address is  jw746605@email.com order id - 0893600332
Thank you, I've successfully validated that! When was this item purchased? And what is your membership level?
October 17, 2019. I'm silver level.
Great! Then returning will be no problem. Can you please send me your full address so that I can generate a return label for you?
Yes, it's 3850 Brushwick Dr  Baltimore, CA 6920
Got it, thanks! How would you like to process this? By mail, or in store/drop off?
mail is good
Okay, I'll generate the return label for you now.

Done! You should be all set. Can I help you with anything else today?
No, that's all I need right now.
Okay, have a good day!