Hi,  my name is James.  How can I help you today?
Hello james, i recently lost my phone and need to figure out how i can fix my account since i can not use my 2fa
I'll see if I can help with that.  Can i have your name?
David Williams
I'll need your email address so that I can send you a reset code.
dwilliams647@email.com
To be safe, you should use best security practices,  I'll send you a link about those,  as well.
Thank you very much, ill read that as well
The email has been sent,  you should be able to reset your 2FA now. Is there anything else you need?
Let me try that quickly while we are here. Yep that reset it, no, that is all for today thank you
You're welcome.  Have a great day.