Hello! Thank you for contacting us today! How can I help you?
I think I'm missing about 40 dollars worth of credits on my account
Oh no! Let's see if we can figure that out. Can I have your name please?
Chloe Zhang
Thank you, Chloe. Where did the credits originally come from?
The credits came from a one time deal with a previous purchase
Alright let me look into that for you.

Alright it does look like there was an error. You said it was $40 correct?
Yes that's correct
Okay. Here is a promo code for those missing credits: V3CDZ
Great thank you so much
Can I help you with anything else today?
that's all
Thank you and have a great day!