Hello! How may I help you today?
I am trying to use a promo code to make a purchase but for some reason it isn't working
I am sorry to hear that. I can help you with this issue.
Great!
May I have your full name or account ID please?
normanb1
Do you know when you promo code was issued? Usually codes only last for 7 days.
I got it 2 days ago so I don't think that's it
I will check our system.

It seems there is an issue with our system. I will give you a new promo code.
That would be great.
Here is your new promo code PG3H8
Great thank you so much
Is there anything else I can help you with?
No, that's everything, thanks
Have a great day.