Hi, there!  How may I help you?
Hi there, sorry to bother you with this. i think I'm in the right department. Um I want to check the status of an order  because it seems like I was charged extra for something I didn't have on it?
Okay, I can definitely help you with that.  May I have your full name or Account ID please?
Norman Bouchard and SFUOF7MIN2
May I have your Order ID?
4979335864 Not too sure how it could have happened
Let me see if I can get to the bottom of this for you.
Thank you I appreciate it
Yes, your account does show that an error was made.
Oh no
Are you a Gold or Silver member?
Bronze sadly
I'm very sorry, but I am unable to remove this fee.  The system is telling me that the fee is associated with a pricing surge.
Oh.....well that's odd I guess if that's how that works...alright then?
Sometimes this happens, and it is happening more frequently since the Corona virus appeared.
Yeah I can understand that...well I guess thanks for looking into it?
For future reference, Gold and Silver members always have fees removed, no questions asked.
Seems a bit odd Bronze don't if it wasn't our fault but in trying times I guess it's fair
I am very sorry that I cannot remove the fee.  Can I help you with anything else?
Nah should be fine, thanks though
You are welcome.  Have a wonderful day.