Hi, thanks for contacting AcmeBrands. How can I be of assistance?
HI, I can't access my account because I lost my phone for two-factor authentication
Ok, I can assist you with that. Can I get your full name or account ID please?
Norman Bouchard
Thanks Norman. So would you like me to reset Two-Factor authentication for you?
yes please
Ok, great, just wanted to make sure before we proceed.

So to do so, I'm going to send a special code to your e-mail. So could you provide me with your e-mail address please?
normanb9@email.com
Thank you. Ok, I went ahead and sent that special code to your e-mail. I'm also going to send you a link that has some guidelines about best security practices, that you can review.
ok thank you
Are you satisfied with this as a resolution to your issue today?
yes
Excellent. Is there anything else I can help you with?
no
Ok, thank you for your business. Have a fantastic day!
goodbye
Bye!