Hello, how can I help you today?
Hi, I needed to check on my order that I have been waiting on
Okay, can I have your name, account number, and email please?
Chloe Zhang Account ID: 1NVKCIVZDA Email address: cz595323@email.com
Thanks for that information, let me pull up your account.
Thank you
Can I have your Order ID as well, please?
Order ID: 3817324798
Thank you.

Can you tell me a bit more about the problem you are experiencing?
Yes, I was expecting the package to arrive some time ago.  It's been 5 days and I have never received the package
Okay, so you'd like to learn more about the shipping status of your order, is that correct?
Yes, that would be the first order of business.
Okay, I will look into it. Please wait just a moment.

What is your username?
Username: cz595323
Sometimes it can take up to a week for a package to be delivered.
I believe the package has been lost, so I think it needs to be resent.
Let me see what I can do. Can I please have your mailing address?
Address: 3438 Primrose Ave  La Fayette, NY 60749
Can you please tell me the brand and type of product for each item that you ordered?
Calvin Klein jeans and a Guess jacket
I have updated your address and resent the order. Is there anything else I can help you with today?
No thank you, I appreciate your help so much.
You're so welcome. We appreciate your business, enjoy the rest of your day :)