Hello there, how can I help today?
I placed an order 5 days ago and Is till ahven't received it
Okay, let me check on it for you. One moment, please.
thank you
What is your full name, please?
Crystal Minh
Thank you, Crystal. And to validate your purchase, can you please tell me your username, email address, and order ID?
Email Address: crystalminh339@email.com Username: crystalminh339 Order ID: 0423966837
Thank you!

Generally, items can take up to a week to arrive.
ok. can you resend my order or do i have to wait the week
It is possible that it was mistakenly marked as delivered, which happens sometimes, but be assured that it is on the way. Unfortunately, I cannot resend until it has been a full week.
ok thanks
However, if it is not there 2 days from now, just contact us again and we'll get a new one out immediately. For now, though, can I help you with anything else?
that's all
Okay, have a great day!