Hello and thank you for waiting. How may I help you this afternoon?
I ordered a jacket and it's the wrong size.  I need to see about returning it
I can assist you with that. Can I have your full name?
Joyce Wu
Thank you Joyce. I will also need the following from you: Username, E-mail and Order id.
Username: jwu95941 Email Address: jwu95941@email.com Order ID: 4679286756
Thank you, I have pulled up the transaction. Could you tell me what your membership level is?
Silve silver
Great. Ane when was the purchase made?
09/24/2019
Unfortunately at your current membership level you have a six month limit on returns, so this transaction has expired.
So there's nothing that can be done?
I am afraid it cannot be returned. However, I can ask the purchasing team to contact you about exchanging it for the correct size. Would you like me to go ahead and do that?
Oh yes please
Alright, you will get a response within the next few days about an exchange. Did you need help with anything else today?
Nope that's all.  Thank you
You are welcome. Have a wonderful day.