how may i help you
Yes I'm having trouble with your online order system.  I'm trying to put a jacket I've been wanting into my cart.    The cart is not getting updated.
i see, if i understand correctly, you are having issues adding an item to your cart on our site?
Yes.
i can help with that today may i have your name please?
Joseph Banter is my name.
thank you joseph first, if you haven't already, try refreshing the web page and adding the item to cart

if that doesn't work, we can try something else
ok.   Give me a minute and I will do that now. That did not work.
alright now, on the item page, check the bottom left corner, does it say "out of stock" anywhere?
Not that I can see.
alright now, try logging out, and logging back into your account, then adding the item to cart
ok.   Give me a minute to try that. That works!   I'm in and able to add to my cart.
awesome! now that is resolved, is there anything else I can assist with today?
All set for today!
have a good one