Hi, there.  How may I help you?
Can you please see if I have any oustanding balance on my subscription?  I would like to pay it, if possible.  Thanks.
I can help you with that.  May I have your full name please?
Rodriguez Domingo
May I have your Account ID and Order ID?
Account ID: 4WIKUZDSQO Order ID: 1695607345
Mr. Domingo, your amount due is $49 and it was due yesterday.  Your account is not active.
Can this be paid with my card on file, or should I pay it myself?
I can pay it for you.
thanks
I am going to provide you with a link so that you can access the status yourself in the future.
ok
Do you know your Username?  You will need this in order to log in.
Great, thank you.  I am good!
You are welcome.  May I help you with anything else?
No.
Have a good day.