Hi how can I help you
Hi, I'm trying to access my account, but I seem to have forgotten my password my username is cz171689
No problen I can help Whats your full name
Chloe Zhang
Do you have your PIN nnumber?
I don't think I have a Pin.  I answered a security question when I first signed up.  Will that work?
Yes, go ahead with that
Alexander
Great, here is your new password hhkvkgbi31c Anything else I can help you with?
No, that's perfect.  Thanks
Have a nice day