Hello, thank you for contacting AcmeBrands. How can I help today?
I need to check on the status of my subscription. It looks like it's inactive?
Let me look into this for you. Can I have your full name or account ID?
Sure, my name is Crystal Minh. Account ID: DIO8JRSBYP
Thank you Crystal - can I also have your order ID please?
Order ID: 6954198011
I see that your subscription is in fact active, but you have a balance of $55 due tomorrow to keep it active.
Okay, can we go ahead and pay that now?
Absolutely, should I charge the credit card on your account?
Yes, please. I don't know why it would've made my account inactive if the bill wasn't due until tomorrow. That's weird.
That is odd, but i have gone ahead and charged your card and can confirm your subscription is still active. I'm also going to send you a link that will allow you to log in and check the status of your account at anytime.
Ok, so I can go ahead and order now, or will it take 24 hours or something before my account is active again?
Your account is active immediately.
Sweet! Thanks. Have a good day!
Thank you, you too!