hello how can I help you?
hi. I placed an order three weeks ago and I have not received it. I would like to know where my order is.
yes, I understand. Please give me your name and account ID
I'm Alessandro and my account ID is 1ICG7B3QNP
Do you have your Order ID?
yes, it's 6596749858
thank you. and your last name please?
Phoenix
the system has verified your purchase, let me see what else I can find out i was able to verify your purchase, I am sorry I will have to get my team to check on this order foryou. I am very sorry for the delay. is there anything else I can do for you right now?
no, that's it
again, apologies for the order snafu.
oh, will I receive a tracking number
yes, as soon as we get this order located we will send you that information. would you please confirm that we have the correct email address?
it's ap565018@email.com
that should take care of it.
great!
is there anything else I can do for you?
no, that's it
thanks for your understanding & have a great day!