Hello, how may I help you today?
Hi I was hoping to get an extension on my premium membership It's expired but I want to keep it, and will pay soon
Sure, no problem. Let me look into that for you. Can I please have your full name or account ID?
yes Norman Bouchard Account ID: LNEXVNQEQO
Do you have your order ID?
Order ID: 4629946028
Thank you. Can you please tell me your membership level?
It says 'guest' but that may be because my premium membership expired
I sincerely apologize but I am not authorized to extend subscriptions for guest members. If you would like, I can take your phone number and have the manager call you later in the day.
Sure, it's (825) 079-4366 thanks for the help!
Thank you. The manager will give you a call soon.
great thanks again
Is there anything else I can help you with today?
nope
Thank you. Have a great day!