Hello. How may I help you today?
The shipping cost is too high. Can I get a refund?
One moment please. Can I have your name?
Alessandro Phoenix
Thank you. Can I also have your username, email, and order ID?
Username is alessandrop463,my email is alessandrop463@email.com and Order ID: 9784586722
What is the shipping status on this order?
Order Received
Great thanks. One moment please

Would you like me to just go ahead and cancel this order for you?
Yes, I would like that.
Ok I went ahead and canceled the order. Anything else I can help you with?
Thank you! That's all.
Great have a nice day.