Hello, thank you for contacting us today. How may I help you?
I need to know the state of my refund i want to add an item to my existing refund
Alright great, thank you for clarifying for me. Let's see what I can do to help Could you please provide me with your Full name or account ID please?
Name: Rodriguez Domingo
Thank you Rodriguez, I was successfully able to pull up your account. In order to validate the purchase I'll need a few more pieces of information from you.
ok
Could you give me your Username. Email Address and Order ID please?
Email Address: rodriguezdomingo259@email.com  Username: rodriguezdomingo259 Order ID: 9348464920
Great, everything looks good. What is the brand of the item you would like to add to your refund?
Brand: Tommy_Hilfiger
Thank you, and the type of item and Price?
Product: Boots Amount: $79
Alright and lastly how much was your current refund for?
100
Thank you.
Thank you!
Alright you're all set Rodriguez. Was there anything else I could help you with?
nope!
Thank you for shopping with us. Have a great day!