Hello. How can i help you today?
Hi, I was trying to log into my account to look at my shopping history. But, I lost my phone so I can't get past the two-factor authentication step.
okay lets look into that for you I can reset your two factor authentication
Great
I will need to send a code to your email
OK
can you confirm your full name and email address?
Alessandro Phoenix, ap228268@email.com
I need to now ask you your security question What is your mother's maiden name?
.......... Smith
Okay I will send the code to the email address on file I'm also sending a link full of best practices to keep your account secure and safe in the future
Okay, thanks.
Is there anything else I can do for you today?
No, that's all.
Okay. Thanks and have a great day!