Hi! How can I help you today?
Hi I have a question about an order I have
Sure, I can help with that. What is your full name?
Crystal Minh I just got an email notiifcation that an item was out for delivery but I didn't realize I had to pay a shipping fee. Can I switch it to next week delivery so I don't have to pay the fee?
I can look into this for you. I need your account ID and order ID, please.
5DN9UCF4HZ 1589679571
Crystal, what is your membership level?
guest
Unfortunately, since the item is already out for delivery, there is nothing else I can do. It looks like it will be delivered today. I'm very sorry for the inconvenience.
oh no, is there anything you can do? maybe a credit on a future product? or maybe a discount code>
If you were a member, I could credit your account. Unfortunately, with a guest account there is nothing else I can do.
oh I see
I know that's frustrating. I'm sorry I can't help you further.
that's unfortunate
Anything else I can help you with?
no
Okay, have a great day!