Hello, how can I help you today?
Hello, I do not want a subscription but i just got a notification that I have one.
I can look in to that for you. So it seems a subscription was added to your account and you don't want it?
correct
Can I get your full name or Account ID to pull up your account?
Joseph Banter
Thanks Joseph. And how did you hear that this service was added to your account?
i got an email
Let me just look in to this. One moment please.

It looks like the company made a mistake and did add the subscription. I can remove that for you though.
Okay, thanks
I removed it for you. Were you charged for it also?
yes, $40 thank you, that's all
I also refunded you the $40. Thanks and have a great evening.