Hello, how can I help you today?
Hi I think I was signed up for a subscription by mistake
Okay, can I have your full name please?
Crystal Minh
And how did you find out about this?
I noticed a charge on my bank statement that I did not recognize and looked up your company.
Are you sure that's how? Most people are either told by an email, people they live with, or hear something on the news.
I get my statement by email is that helps you.
One moment please

Let me check the system to see what it says.
okay
Okay it looks like a subscription was added to your account by mistake, you'd like me to remove it and refund you correct?
That would be wonderful.
Okay, it's off your account and the refund has been sent. Is there anything else I can do for you today>
No that's all. thanks so much.
Well then have a nice day!