Hello! How may I help you today?
I wanna return an item that had a stain on it. It was a Michael Kors shirt
Oh, I'm sorry to hear about that - I'll see what I can do to help you with this return. May I have your full name and/or account ID, please?
Sanya Afzal
Thank you Sanya! I've pulled up your account. May I also have your username, account ID, and purchase ID? Oops, I mean your email address, not account ID. I'll need your username, email address, and purchase ID, please.
sanyaa58 Order ID: 9273915052 Email Address: sanyaa58@email.com
Got it, thanks! I've validated your purchase. Do you also know your membership status?
silver
Thank you. Do you know how long ago you made this purchase?
1 year
Ah, a return is only possible for silver members within 6 months of purchasing. However, do you have a receipt? Is the shirt still in its original packaging?
It is in the package and I do have a receipt.
Awesome, I can still help you return it then!
thanks
I'll need your full address, please, so that we can print the shipping label.
4897 Woodshore St  Monterey, TX 71334
Great, thanks! And how will you be dropping off your return?
mail
All done. Please print the shipping label that will be sent to you shortly and we'll be waiting for your return by mail. Is there anything else I can help you with today?
no
Okay. Have a great day!