Hi, how can I help you? hello?
hello  i want to know the state of my refund
sure, may I have your name please?
i have an item i would actually love to add to the existing refund my name is Joyce Wu
thanks! I'll need your username, email address and order ID as well please
joycewu3@email.com  joycewu3 Order ID: 4960631231
perfect, and what was the item you needed to return?

Ms Wu?
Jeans the order ID is above
ok and the purchase price?
$74
thanks! and the original refund amount?
that was swift thank you
Great, I've gone ahead and updated your refund to include those jeans and updated the refund amount anything else I can help you with?
no ..i'm satisfied
have a great day!