Hi.  How can I help you?
I am so angry! I just noticed that I have an order that I was charged for, but I neve even bought anything!
Ok Can you tell me your name, your username, and an order ID?
My name is Norman Bouchard. My username is nb193076 and my order ID is 8915206650.
Ok, I've given you credit for the amount of the charge
Oh great. That is so irritating. It overdrew my bank account!
Is there anything else I can do for you today?
That was it.
Ok, I'll end this chat now