Hi I really need to buy a new shirt I have date coming up and I want to wear it
Hello, thank you for contacting AcmeCorp how may I help you?
but your site is running so slowly can you help?
Let me look into this for.
I can't order the shirt
First lets notify the team that the site is slow.
okay
Next could you log in and log out of your account to see if that helps.
okay let me try that I did that but the website is still so slow
Did it work for you?
what else can I do no please help
Lets try to visit another site to see if the other site is slow.
okay so....I just visited the New York Times website that one is fine so it's just your site i need this shirt for my date
Ok lets can you close all tabs on your browser and programs to see if that helps.
I really want to wear it okay i will try that oh, now the site is working fine it's fast again I am really happy
Great. Is there anything else I can help you with? Are you able to order your shirt?
yes, i can order the shirt I am so excited for my date! I don't need anything else
Great.  Thank you for contacting AcmeCorp, you have a great day.