Thank you for contacting AcmeBrands! How can I help you?
Hi.  My name is Joyce Wu.  My Order ID is 1495528470.  I recently purchased guess jeans for $89 but I was charged twice.  Can you fix this?
I'm sorry to hear that you had a duplicate charge, Joyce. Let me pull up your account and see if I can get this correct for you.

Have you already received the order?
No I have not received it.
Okay. Do you have your account ID?
Yes.  My account ID is NDHZT38904.
Thank you. Give me a moment to look at your order details.

I apologize for the error. Your order is shipping only one pair of jeans. I'd be happy to make the adjust of $89 to your account.
Great thank you.
I've refunded your account for the duplicate charge. Is there anything else I can help you with today?
That's it for today.
Alright. I hope you have a great day.