hello! how can I help you today?
Hello, I would like to check the status of my order as I only ordered one item and my emails confirmation is saying two
sure, I'd be happy to help you, may I have your name please?
Norman Bouchard
Thanks, next I'll need your account ID and order ID
OHRFRQGUVN, 5541575334
This looks to be a company mistake - can you tell me the shipping status please?
Delivered
OK, were you charged twice for the item?
No I was not
OK, well it looks like it was an error on our part and since you were not charged, we will let you keep that second item at not charge to you!
Ok great, thank you
Is there anything else I can help you with?
that is all
great, have a wonderful day!