Hello, how may I help you?
Hello, I am having trouble getting in to my account as I have lost the phone I need for the two factor authentication
Let me help you with that. Could I have your full name or account id?
Daivd Williams
Could I have your email address?
davidw97@email.com
I have sent the reset code to your email address. I am sorry that you lost your phone.
Awesome, thanks!
Hope you can access your account. Can I help you with anything else?
I was able to get in That is all I needed
Have a good day.