Hello, how may I help you today?
Hi, my name is Joseph Banter, I'm a silver level customer there, but I'm having trouble using a promo code
I apologize for the inconvenience. Can I please have your full name or account ID?
yes, there's no middle name, Joseph Banter is the full name
Thank you

Do you remember when the promo code was issued to you?
I got it 5 days ago
Ok. Give me one moment to check the system please.

I sincerely apologize. There seems to be an issue on our end with your promo code. I can generate a new one for you right now.

Your new 20% off promo code is HIQ4C
An, thank you very much
Is there anything else I can help you with today?
um, no that should be everything
Thank you. Have a great day!