Hello, can I help?
Hi!  I would like to move my shipping to next week delivery so I can have free shipping.  Thanks!
I'll try to help you out with that. Can I get your full name and Account ID?
Sure.  It is Alessandro Phoenix and my Acct ID is RJRVXE7J7Q
Thank you. Do you have the relevant order ID?
The id is 7712362428
I'm sorry, the system is not letting me check  on the shipping status for your order. Do you recall what you paid for shipping?
It was 14.99 for shipping.
The package may well already have shipped. However, I can offer a refund for some of your shipping costs, if that sounds OK.
That would be great!  Thanks!!
OK, refunding 10 dollars to your account now.

If there anything else I can help with at this time?
no, thank you!
Thanks for visiting. Good bye.