good morning, how can I help you?
I think the shipping cost on a recent order was overcharged
ok, one moment please what do you want to do with the inconvenience? do you want to cancel or delay it?
it has already been delivered.  can i get a credit on the shipping cost?
alright, would you give me your full name or account ID
Albert Sanders
additional to this you would give me the order ID, email and username
4585428090 albertsanders776@email.com albertsanders776
everything in order, let me record the status of your shipment in the system.
you still there?
would you tell me the charge for additional shipping? sorry the delay
35
all set !
ok,  thank you
a pleasure to help you