Hi.  How can I help you?
Hi. I was hoping you could help me and let me know the status of my refund.
Ok Can you tell me your name, your username, your email address, and the order ID?
My name is Albert Sanders. Email Address: albertsanders953@email.com Username: albertsanders953 Order ID: 5920736483
Your refund is currently in progress.  It was started online.
Perfect. I just wanted to make sure it was in progress.
Yes, it's in progress Is there anything else I can do for you today?
THat was it. Thank you.
Ok, I'll end this chat now