Hello, how can I help you today?
I would like to return a item because the product had a stain
Happy to help, may I have your full name please?
Joyce Wu
thanks Joyce.

to validate your purchase, can I have your username, email address and order id please?
username is joycewu3, email is joycewu3@email.com, and Order ID: 3753741353
thanks Joyce.

great, your purchase is validated. Next, to proceed further , what is your membership level?
Guest
Okay, for guest member, return is possible within the last 30 days of purchase. What is your purchase date?
2019-12-14
Since it has been more than 30 days, do you have a receipt with you?
No, only have order statement
Since it is our company's policy that a guest member needs a receipt for return for purchase over 30 days, I am afraid that the item cannot be returned. Sorry about that.
No any chance to exchange it or return for store credit
No, I am really sorry about that since it is the company's policy.
If I found the receipt, what information you need
I can initiate the return process right away. and we need your address for the return shipping label.
Address: 9578 2nd Ave  Baltimore, CA 33979
Are you able to provide your receipt?
yes
great! I will do it for you now.

How do you want to process your return?
return credit to my card hurry up I am running out of time what are you doing
okay, no problem. Do you want to return the item by mail?
yes hurry
great, a return label has been issued.
ok thanks
Great, is there anything else that I can help you with?
bye
have a nice day.