Hello. What can I do for you today?
Hi. I wanted to check the shipping status of my order. I ordered it nine days ago, and haven't received it.
Let me look that up for you. Can you give me your name?
Albert Sanders
Thank you.

Can I also get your account and order id's
Account ID: QU3BG257ZT Order ID: 3419928139
I will also need your user name and e-mail?
Username: albertsanders766 albertsanders766@email.com
Sorry for the delay. It looks as though there was an error on our end and you item hasn't shipped yet. I will go ahead and make sure the item ships ASAP, and any applicable shipping fees will be waived.
Okay Wonderful, thank you!
Again, I am sorry for the delay. Was there anything else you wanted me to check for you?
That is all, thank you!
You're welcome. Have a good day.