AcmeBrands, how may I help you?
Hi I have completed the return but the charge on my billing has not been reversed yet
Let me help you with that. Could I have your full name or account id?
Albert Sanders
Could I have your username, email address and order id to validate your purchase?
Username: alberts6 Email Address: alberts6@email.com Order ID: 9000939139
Thank you How long have you been waiting for your refund?
a week
Let me update your order to give you credit.

I apologize about the delay.
thank you
Your credit should show on your account.
great
Can I help you with anything else?
no, that is all
Have a good day.