hi
Hi there, how can I help today?
Hi there, I would like to add an item to an order I had already created.
Okay, let me pull up your account. What is your full name, please?
My name is David Williams
Thank you, David. To verify your identity, can you also please send your account ID and order ID?
Here's my account ID :ADKJEBGTIA and order ID :6995897219
Got it, thank you! And what is the shipping status right now?
In transit
Okay. And what is your membership level?
It's Gold
Normally I wouldn't be able to do much, but we prioritize our gold and silver members, so I can help you out. Though it's too late to add an item to this specific order, I can create a new order and have it sent without shipping fees. What would you like to purchase?
Wow. I'm so happy.
Glad to hear!
That's also fine for me
What would you like me to have sent to you?
Hope it wont be delayed
We will get it to you as fast as possible.
A Guess Boots
I've put that in the system, and you should be receiving them shortly! Can I help you with anything else?
No. That would be all for now.
Okay, David, have a good day!