hello, how may i help you today?
Hi! I lost my phone and thus can't use my two-factor authentication.
if i understand correctly, yo uneed help resetting your two factor today?
If that means I can acess it via my email or something? Or just deactivate it for now?
i can help get it reset so you are able to log in, no problem! first i just need your full name and account id to pull up your account
Joseph Banter 829331
i will also need the email adress associated with the account, so i can send the reset code to you
I don't remember the email I used.
we have two options then firstly, do you know your pin code? for your account
829331
i have sent a reset code to the email we have on file for your account, i am also sending a link with best security practices going forward

is there anything else i can help you with today?
no thanks
have a good one!