How can I help you?
I want to add an item to an existing refund I have with you. The refund is for $100.
ok, I can help with that Why did you refund the item?
I did not want it anymore. But I want to add its amount to an already existing refund.
I understand Can I have your full name or Account ID please?
My name is Albert Sanders
sorry internet went i=out Im back

Can I have your username, email and Order ID?
username is asanders403 email is asanders403@email.com order id is 8908659858
and what is the item and it's brand please
Jacket, Tommy_Hilfiger $99
thank you, was the other item worth $100? the first item you refunded
yes
thx'

Ok your total refund amount is $199 and has been added to your account Can I help with anything else?
No, thanks a lot.
you're welcome, have a good day