Hello, how are you doing today?
Hi there.
What can I help you with?
I made an order but I'm hoping I can switch the delivery to next week.
Let me look into that for you, can I please have your name?
David Williams
Thanks David. I will also need your account ID and order ID
Account ID: 384N44BNDN Order ID: 1315515941
Has the order shipped yet?
Yes, and the shipping status says delivered, but I haven't seen it yet.
It's too late to change the date of the delivery then, I'm sorry. Sometimes packages are marked as delivered but they still come a couple of days later. Let me see if I can credit your account for the cost of shipping. What membership do you have?
I'm Gold level
Perfect, I can credit your account the amount of shipping then!
Great, thanks!
You're welcome :) Is there anything else I can help you with today?
No, that was it! Thanks again!
Have a great day!