Hello, thank you for contacting AcmeBrand. How may I help you?
I did not receive my item.  I need to check the status of my package
Alright not a problem. Let's see what I can do to help Could you provide me with your Full name so I can pull up your account please?
Chloe Zhang
Thank you Chloe. Now to clarify was there something missing from your order or has your order not arrived at all?
It just has not arrived
Okay, thank you for clarifying. Can I please have your Username, Email and Order ID to validate the purchase?
czhang87 2049648035 czhang87@email.com
Thank you, please note that it can take a few days for items to arrive but usually no later than 7 days. How long has it been since your order was placed?
5 days
Alright thank you. Since it has only been 5 days I would suggest waiting 2 more days to see if it arrives. If it does not please don't hesitate to contact us again and we will happily reship the item to you.
ok thank you
Was there anything else I could help you with?
no thank you
Have a great day! thank you for shopping with us!