Hello, how may I help you?
I wanna check my account but I forgot my password
Okay, I can help you recover your password. Could I have your full name, please?
Chloe Zhang
Hi, Chloe. Do you know your username?
no
Okay, we'll recover that too. I'll need 2 of the following, your Zip Code, Phone Number, and/or Email address
(217) 224-1925 74024 thats all I have
Okay, your username is czhang1. Now I can generate a new password for you. I'll need your Pin Number or mother's maiden name.
okay
Do you have your PIN or mother's maiden name available?
771437
Your new password is apdcmmsb7t . Is there anything else I can help you with?
no
Have a good day