Hi!  How can I help you today?
Hi, my name's Alessandro Phoenix.  I ordered a jacket, but I need to return it I'm afraid it's the wrong size
I see, how come? Ah

Can I please have your username, email address, and order ID?
sure alessandrophoenix555 alessandrophoenix555@email.com 5199420931
When was the purchase made? Nevermind, I just need your membership level.
December 28th Silver level
Great, you are eligible for a return. What is your address?
4694 Circle Drive  La Fayette, WA 97297
How do you want to process the return? By mail, in store, or at a drop off center/ ?*
Returning by mail would be best
You're all set! Is there anything else I can do for you today?
Excellent, thanks for your help That was everything
Great. You have a good day now!
You too
I appreciate it.