Hi there.  How may I help you?
would like to view my shopping history but i can not since i no longer have access to my account since i lost my phone that i used for the two factor authentication. what can we do?
Oh no!  I can help you with that.  May I have your full name please?
Alessandro Phoenix
I will need your email address.  I will be sending the code to this email address.
aphoenix401@email.com
Okay, the code has been sent.  I am also sending you a link about security practices so that your account is safe.
ok thanks
You are very welcome. Can I help you with anything else?
that is all
Have a good day!