Hello, welcome to customer service unit How may I be of help?
I need help, I want this pair of Jeans but I can't add them to my cart.
Sorry for the inconvenience Give me your full name or account id
Chloe Zhang
When did you make this purchase
I'm trying to now I said
Okay.  I understand you You need to try the process again

Go back to the page, refresh the page and add the order to cart again
Alright I tried that, still isn't working
Now please follow this, logout of your account and login again

Have you tried it? Has the problem be resolved?
Now it worked! thank you
Would that be all for today?
yes
I wish you a great day