Hi, how can I help you?
I have an order already but I totally forgot to add these jeans. Can  you help me?
Sure, can I have your full name, account AND order ID to start?
Absolutely. I'm Joyce Wu. My Account ID is 4TWQLIWKCK and my Order ID is: 8984329507
What is your shipping status?
Oh. It says here that it was delivered. I must have missed it. Those silly delivery drivers keep hiding my packages so nobody will steal them off my porch.
Well what is your membership status?
I'm a Silver member.
What was the name of the thing you wanted to add?
I'd like to add Calvin Klein Jeans.
We cannot add to the completed old order, but I will ship you a new order out ASAP with free shipping.
Oh wonderful!
Is there anything else I may do for you today?
That was it. Thank you so much
You too, have a good one!