Thank you for contacting Acme Brands! How can I help you today?
Hi! I'd like to check my shipping because the shipping seems like it was too high! Sorry the shipping cost seems like it was too high!
Okay, I can help you with that. Can I have your name or account ID?
Sure my name is Crystal Minh.
Thank you. Can you verify your username, email address and the order ID?
Absolutely. Let me grab that information. Username: cm516054 Email Address: cm516054@email.com Order ID: 3845482291
What is the shipping status of your order?
It says that it is out for delivery.
Unfortunately, since the order has already been shipped and about to arrive, I'm unable to waive the shipping fees.
Is there anything you can do for me?
I can give you a partial refund for the shipping costs.
That would be amazing. I just can't believe how much it cost!
I've refunded your account $8, which is the standard shipping fee.
Thank you so much!
You're welcome. Can I help with anything else?
That was all. Thank you!
Welcome, enjoy your day!