Hello. How can I assist you today?
Hi, I placed an order and... now I want to upgrade to overnight shipping
Okay, what's your full name?
Joseph Banter I'd like to get my order as soon as possible
Can I have your account and order IDs as well?
Account ID: G21IZ4UNDB Order ID: 5457045444
Thank you, I've just located your account with us.
ok thx
What is the shipping status of the order?
In Transit
Unfortunately, that means it has already left our facility, and it's too late to make any changes to the shipping status. I am sorry about that! On the bright side, it will probably arrive today or tomorrow anyway.
Oh ok, I should have contacted you sooner. I meant to but just got busy Thank you for your help!
You're very welcome. Can I assist you with anything else today?
Nope, that's all. thx
Have a great day!