Hello
Hello, how can I help you today?
I want to check the status of my account
What is it you'd like to check?
A premium subscription was added to it even though I didn't want it
Okay, can I have your full name?
Norman Bouchard
And how did you find out about this?
Well I just heard some news about it.
Okay no worries.
It happened to a lot of people and I was one of them!
Let me check the system and see what the issue is.

Okay yeah, I see the charge on your account and we'll gladly refund it and remove the service.
Okay that sounds good, thank you. Thanks! That's all I needed today
Okay the service has been removed and you've been refunded the $40 Is there anything else?
Nope, all good
Well then have a nice day!