hi
Hello, how can I help you today?
I want to remove the second item from my order because I got the wrong size
Alright. Just to clarify, you are wanting to remove an item from your order?
yes
Can I get your full name or Account ID to look up your account?
Account ID: JSDRGHT1FF
Thanks. To verify your identity could I also please get your Account ID and Order ID? Sorry, full name. I have your account ID.
Name: Sanya Afzal Order ID: 2976662771 why did you ask me for or then if you want both information
I needed all of that information to pull up your account and verify your identity. What is the shipping status Sanya?
Shipping Status: Delivered
If it has already been delivered I can not remove the item. Were you wanting to return it Sanya? Can I get your membership level Sanya?
actually, no need to return it, it waste too much of my time
So what exactly were you wanting today then? I am happy to make this return for you if you go the wrong size.
no thing except removing the second item from my order but I don't feel like taking the step to do a return it is not worth my time so let's end the conversation here
I'm sorry, since it has been delivered I can not actually remove it. It would have to be returned and then you would get credit for it. If you decide you would like to return this item. Please contact us again. Thank you and have a good day Sanya.