Hello and thanks for contacting AcmeBrands! How can I help you today?
Hi, I need a bit of help.
Sure. Do you need help with an order, your account or product?
It appears my subscription has been romoved from my account. I did not ask for that to be done. What can I do?
Sorry about that. You can provide me with your name and account ID so I can pull your account and see what happen.
My name is Crystal Minh, My account ID is 11221 What does the account show?
Could you provide me with your order ID to verify your ID?
11221
Do you have both an order ID and a separate account ID?
Yes, my order ID is 032245.
Thank you.

I'm showing your subscription is currently active and the renewal date is set for tomorrow with an amount due of $0.
I ordered a pair of Guess boots for $69. What I find indicates my subscription has been removed from my account. Are you saying that is not the case?
No, it's not, it's active. To ensure that you are using your subscription privileges please make sure you are logged into the account before placing your orders.
OK, that you for the information. Guess we are done here. OK
You can use your username and login to the link that I've sent you to view your subscription information and order status. Do you have your username?
Yesm appears I have all I need now. Thank you for your help.
You're welcome. I hope you enjoy the rest of your day.