Hello, thank you for contacting AcmeBrands.  How can I help today/
Hello, there seems to be a problem with my account.
What seems to be the problem with your account?
I'm missing credits to my account in the amount of $40.
I can look into this for you.  To start, can you provide your full name or account ID?
My name is Alessandro Phoenix.
I apologize for the inconvenience.  Can you tell me where these credits originated from?
I ordered a Michael Kors shirt and didn't receive the credits that the email offered.
OK, sounds like that was part of a promotional package.
Yes, it was supposed to be a special discount. I want the shirt for my first date with a girl at work.
Our system indicates the credit is not missing.  It may be a problem with the Customer Interface. Can you try to  log out of your account and sign back in?
The email included expedited shipping and our date is this Friday! Ok, I'll try that.
I assure you that the credit is showing on your account. Is there anything I can assist you with further today