Hello,, how may I help you?
Yes.    There is a fee I wasn't expecting for my order.   I'm on a budget so I want to make sure it is correct.
I can help you look into this. Could I get your full name please?
My name is Joyce Wu.
Thanks, Joyce. The fee seemed random, right? You weren't charged twice for something?
No.    It does not match the price of any item.
Okay, could I also have your account and order ID, please?
Not sure if first character is an 0 or and O, but I think it is 0329256339.
Thank you, and do you have an account ID?
Yes.   It is PT8VCVDWUO
Wonderful, let me just find that fee here.

Hmm, what is your membership level?
I believe it is gold.
Well, I'll go ahead remove that fee for you right now. Could you just confirm the amount for me?
$7.50
The fee should be removed from your account. Is there anything else I can help you with?
I'm all set for now.
Have a wonderful day.