Good afternoon, how can I help you today?
I've been waiting for your annual sale to replace my winter coat and get some new boots.   Can you tell me when the sale will be?
Sure, let me pull up the information on our annual sale for you.

The annual sale starts the last week of January. It lasts a week. You can also subscribe to our newsletter and you will get a reminder!
how do I do that?    I really do not want to miss getting new boots.
It's easy. Just go to our website and on the top right hand corner you will see a button "subscribe to newsletter". Click that and it will ask you for some information.
Sounds easy enough.
Is there anything else I can help  you with today?
No.   Just found the button and I'm subscribing now.
Great! Have a great day and enjoy those boots when you get them!