Hello, how can I help you?
Hi, I'm having trouble accessing my account.  I lost my phone that has the two-factor check on it
Let's see if we can reset that for you. Can I get your full name or account ID?
Alessandro Phoenix
Thanks. Can I also get your email address? I will be sending the reset code to it
Sure!  It's aphoenix578@email.com
Thank you, I have sent the reset code to your email. I am also going to be sending a link to our security best practices in case you want some tips and tricks
that's wonderful, thank you
Anything else you need?
Thanks for all your help today, that is all I needed
Have a great day