Hello how can I help you today?
Hello, I would like to check the status of my order as there seemd to be an extra fee that was added for no reason
Okay, and how did you learn about this fee?
I saw it on my billing invoice
Okay, can I have your full name?
Chloe Zhang
And can I have your account and order ID's?
KSZ51BEKWZ, 2367913276
Okay, let me check the system

Okay, can I ask your membership level?
gold
Well it looks like there was a mistake on our end, and we'll get that extra charge off for you ASAP
Thank you very much
How much was the offending charge?
10.99
Okay, it's dealt with and hopefully this never happens again, Is there anything else I can do for you today?
That is all
Well then have a nice day!