Hello, how can I help you today?
Hi, I'm in the process of buying something but my cart won't update.
I'd be happy to help you today. May I ask who I am talking with?
David Williams
Thanks David, lets see what we can do to get that cart to update!

David can you try refreshing the page and see if it will update after that?
Okay.  hold on nothing happened.
Can you log out of your account and back in? That often fixes the issue.
Okay, wait just a sec
No problem.
It's still not working.
Can you double check that the item you are trying to add to the cart is not out of stock. If it is, sometimes the cart just won't update.
OK I'll check. I tried refreshing the page again and it did work this time.
Perfect! Glad it is now working for you. Is there anything else I can help you with today?
No that will be all.   Thank you.
Thanks, have a great day David.