Hello, how may I help you today?
I've been looking at some items on your website and I would like some information about shipping.
I can help you with that. What kind of shipping information are you wanting?
I have to go to a wedding in a couple of days so I need to know the price of overnight shipping.
I can look in to this for you. Can I get your name or account number?
David Williams
Thank you David. One moment please.
ok
Do you know your membership level David?
gold
I will look up the cost.
ok
Since you are a gold member overnight shipping is free for you!
Wow. That works out great. I'll be ordering from you then. Thanks.
Great, so glad I could help you out. Is there anything else I can help you with today?
No, that's all.
Thanks, you have a great day David!