Hello. How can I help you today?
I got a promo code in my email and it isn't working! I want a discount. I only got the code 9 days ago. What is wrong with your website?
Sorry to hear you are disappointed. May I have your name please. Ill take a look into this.
My name is Joyce Wu.
Typically our promo codes are only good for 7 days.
Could you please honor it for me this time?
Let me check the system here and see if there is an error.

Im glad you decided to contact us Joyce. Looks like there is an error and that code should still be good. Let me generate a new code for you.
Oh that's great news! Thank you very much!
Sorry about that. Try this new code. A72LE It should be the same value as the previous one. Anything else I can help you with?
That one worked perfectly! No, that's it. Thank you so much!
Great. Have a nice day.