Hi, thanks for contacting AcmeBrands support. How can I help you?
I was charged for an order I never actually placed.
Oh no! Sorry to hear that. Let me help you get that resolved. Can I get your full name or account ID so I can pull up your account?
Crystal Minh
Thanks. Now can I get your username, e-mail address, and order ID please?
crystalminh127 crystalminh127@email.com 1576919178
Thank you.

Can I get your membership level please?
Gold
Excellent.
great thank you
Ok, since you are a Gold member and we highly value you, I was able to fix that for you by updating the order. So I added a credit to your account to offset the order that you never placed.
I appreciate the help
Not a problem! Is there anything else I can help you with>?
thats everything
Excellent. Have a great day!