hi
Hi! How can I help you today?
I just got my jacket and it has a stain on it can i return it?
Oh no! I'm sorry to hear that. I can help you process the return. I just need your full name, username, email address, order ID, and membership level, please.
Alessandro Phoenix username aphoenix001 aphoenix001@email.com order # 1797716894 I am silver
And when was the item purchased?
on February 17th
Okay, perfect. Thanks for all the info. I just need your address for the shipping label.
0841 Kennedy St  San Mateo, NY 69925
And would you like to process the return by mail, in store, or through a drop off center?
can you schedule a UPS pickup? I can't go outside because of coronavirus
Sure, we can have them come to the house for you. Just leave it outside the door with the shipping label I am sending through email. Okay, everything is all set. Is there anything else I can help you with?
great thank you so much that was all
You're very welcome! Have a great day.