Hello, how may I help you?
Hi, I got an email saying to check the status of my account because a subscription was added to it.  I never ordered any subscription!
I can look into that. Could I have your name?
Yes, it's David Williams
Thank you, David.

Let me check our system.
Thanks for looking into this.
There has been no service added to your account in the last 6 months. The email you received was most likely a scam.
Oh okay, I'll make sure to put it in my spam folder and delete it.
Is there anything else I can help you with?
No that's it, you've been great.
Have a great day!