Hello, how can I help you today?
Hi, I think a subscription was added to my account but I didn't request it.
May I have your full name or account ID?
Sure, my name is Crystal Minh.
May I ask why you think there is an added subscription?
My husband believes there was a $40 charge for a subscription but we didn't order that.
Ok, I have pulled up your account and there are no added charges at this time. The charge is likely from another source.
Ok, so you definitely don't see a $40 charge on my account, or a premium membership?
No, my system is not showing either of those things at this time.
Alright, I'll let my husband know.  Thanks for your help!
Is there anything else I can help you with?
No thanks
Have a good day.