Thank you for shopping with AcmeBrands! How may I help you?
Hi I have a question about my account
Sure, what is your question?
I saw in my account this morning that a premium subscription has been added but I didn't want it. Can you help me remove it and refund the fee>
Let's find out what happened. May I have your full name?
Sanya Afzal
What made you check your account this morning?
I was thinking about buying a tommy hilfiger shirt and was just checking
Okay. Let me check my system to find out what happened.

Fortunately, there was just a mistake on your screen. You haven't been charged for anything. Is there anything else you need?
are you sure>
Yes, I'm positive.
ok cool that helps thanks I'm going to take a look at that shirt now
Great idea! Have a nice day.