hello how can i help you
I want to check my order status please. I cannot do it online because I lost my phone.
Are you trying to check on shipping? or what about your order.
Actually I just need to log in, but I cannot because I lost my phone. I use two-factor authentification.
Oh,  I will be happy to help you gain access of your account again. Can I get a name
Perfect Chloe Zhang
Okay I pulled up your account. I will now need your email so I can send you the reset code.
it is chloezhangisgreat@gmail.com
Okay I sent the email. Now I will send you a link about how to practice good security measures to more so help in situations like these.
Great thanks!
Do you need anymore help?
Nope that's it, thank you.
Okay have a great day.