Hello, how may I help you today?
Hello. I made an order but i accidentally picked the wrong size. I need to remove it from my order.
I'd be happy to help out with that. Can you send me either your full name or account ID, please?
i didn't actually mean to purchase it :/ yes, my name is Alessandro Phoenix
No worries, we'll make sure to get that removed. Can you also give me your account ID and order ID?
yes, my account id is 9MWTWP6CG6 and the order id is 7721314924
Thank you, I can see the order that you placed now. Can you let me know what the status of the order is currently?
it says out for delivery
Ok, I have that noted down. Last thing, can you tell me what your membership level is? Cancellations are handled slightly different depending on the membership level.
sure, it's gold
Great, then we will go ahead and refund the item immediately. You will still receive the item along with the rest of the items you ordered, though, so when it arrives, please get in contact with customer service so they can send you a return label an
ok sounds good
Can you let me know the cost of the item so I can initiate that refund?
59 dollars
Great, you'll be be receiving a refund shortly. Is there anything else I can help with today?
no that is it, thanks
No problem, enjoy the rest of your day!