Hi! How can I help you today?
I forgot my password and can't get into my account.
I see, one moment please Can I please have your full name or account ID
Rodriguez Domingo
Great, Now can I please have your username
I don't know it
We are going to have to recover that first then.
Okay
Can I please have your ZIP, Phone number, and email address please
zip: 8289, (802) 945-6258 I don't know the email
That's fine, I was able to verify your identity.
Oh good
Your username is rdomingo1
Thanks
I am going to need your PIN to generate a new password.
I don't have that either
Oh, what about the security question?
the answer is: Ahmed
If you can provide the answer to it then that is fine. Great

Your new password is: lanzg4lbyh, Is there anything else I can do for you today?
Thanks, thats' all
Great, we appreciate your business at AcmeCorp, have a good day!