Hello, how can i help you?
Hello. I think I owe money on my account but I was just laid off. Can I get an extension?
Id be happy to help you with that can I get a name please?
Chloe Zhang
Okay let me pull up your account

I need to verify your identity. Can I get your account id and order id.
Account ID: KWZ4EFFVGV, Order ID: 2758243585
Thank you! Now can i get your membership level
Yes I'm just "guest" level
Oh I apologize guest levels are eligible for extensions. are not *
Well that's bad news. Can I discuss with a manager? I love your service and want to keep it.
There is nothing we can do.
Bummer. Okay no problem.
Do you need anything else?
Nope, have a good day.
Have a great day!