Hello there! How can I help you today?
i would like to upgrade my delivery to overnight delivery since i want to receive my order as soon as possible
Okay, let me take a look for you.
ok
What is your full name, please?
Norman Bouchard
Thank you, Norman, one moment, please.
ok
And can you please provide me with your account and order ID's?
PD86NJBX7M. 649739855
Thank you.

Can you please double-check the order ID? There seems to be an issue with it.
6497393855
Got it, thank you! What is the shipping status of your package?
order received
Thank you. And what is your membership level?
guest
So I can upgrade this for you. Just so you know, it's $20. If you'd like to proceed, shall I use the card on your account?
yes that is fine
Okay.

I've updated it, and you're all set. You'll be receiving your package tomorrow! Can I help you with anything else today?
thank you. that is all
You're welcome, Norman, have a good day!