Hello, how may I assist you today?
Hi! I need to check my order status.  The delivery time is wrong and I want to change it
Alright, I can help you with that. Can I get your full name or Account ID so I can pull up your account?
David Williams OE2KBR7QSZ
Thanks David. May I ask why you think your delivery time is wrong?
It is suppose to be in the evening
Alright, but why do you think it won't be? Or did you want to change it to the evening?
I want to change it
Alright, I can help you with this.To verify your identity can I get your Order ID?
2679790829
Thanks David. Do you have the shipping status of this?
Order Received
Since the package has not left our facility I can change the shipping for you. You wanted it changed to evening?
yes
Alright, it has been changed. Is there anything else I can help you with today?
No thank you
Thanks David, have a good evening.