Hello! How may I help you today?
Hi there, I am having trouble with my promo code, keeps saying it is invalid
I am sorry to hear that. I will help you with this issue. May I Have your full name and account ID please?
My name is Joyce Wu Account ID is 123674
Thank you! Typically promo codes last 7 days. Is your code out of date?
I just got it 2 days ago
okay. I'll check our system.

It seems that this is an error on our end. I will generate you a new promo code.
Great thank you so much!
5X64R
Got it
THere is your new code! Is there anything else I can do for you?
You did everything, thank you!  Have a good day
Have a great day.