Hello! How may I help you today?
Yes, I have a problem.  I was charged twice for a pair of Calvin Klein jeans I bought.
Let me look into that, may I have your full name?
It is David Williams.
Thank you, may I now have your Account ID and Order ID to confirm?
Yes my Account ID is 3N8BPY4LEK and my Order ID is 6655089114
May I ask what your membership level with us is?
Yes, it is Silver
We always trust these members, what was the extra fee cost and I will remove it.
It was $74.
This fee will be removed. Was there anything else?
No, thank you so much.
Have a great day!