Welcome to AcmeBrands. How may I help?
Hi. I received a confirmation email for a product I ordered, but there were two products in the confirmation. I want to be sure I only have the one I ordered coming.
OK. Let me check for you.
thanks
May I have your full name or account ID
My name is Chloe Zhang
OK Chloe. I have pulled up your account. I now need both your Account ID and Order ID
My account Id is NQNMP15Z4A and my order ID is 9922688261
Thanks. I have verified your identity.

We double checked on our end and apologize that the email was wrong.
Okay, great
You will only be charged for the one item. We apologize for the confusion.
Thank you so much
Anything else I can help with?
No thank you.
You're welcome, Chloe. Thanks for being our customer.