AcmeBrands, how may I help you?
Hi.  My name is Sanya Afzal.  I would like to view my shopping history, but I seem to have forgotten my password.  Can you help?
Sure. Let me help you with that. Could I have your username?
Yes.  My username is sanyaafzal293.
Could I have your pin or would you like to answer your security question?
My security answer is Livingston.
I cannot retrieve the old password, but I generated a new password for you. Your new password is xqiczstvwp You should be able to access your account now.
Ok great.  Thank you.
Can I help you with anything else?
No.
Have a good day.