Hello, how can I help you?
Hi, I'm an idiot. Trying to look at my shopping history, but I can't remember my username. lol
No problem, I can reset that for you.. happens to us all
thanks!
Could I get your full name or account ID please?
Sure, my name is Sanya Afzal
OK, to verify your identity I need the following: The zip code tied to your account The phone number or email tied to your account
Zipcode is 51097 and the phone number is 648.059.7297
Alright you are all sorted out Your new username is SAfzal1
Perfect, thank you!
Is there anything else I can do for you today?
Nope, that was everything, have a great day :]
No problem, you have a great rest of your day.