Hi there
Hello! Thank you for contacting us today. How can I help you?
I have an issue with my order I got an email saying that I ordered two products But I only ordered one item I am upset about this
Sure I can help you with that. Can I please get your name to start?
I don't want to be charged for something that I don't want Chloe Zhang I need to fix this because money is tight
I understand your frustration. Can I get your Order ID and Account ID also?
I can't be charged for an extra thing Yes 9KPVM30XCG Is my account My order id is 1731418413
Alright let me look into this quickly.

Okay it does look like it was a company mistake. Do you know what the shipping status is on the order?
It says "in transit" on my email The thing that I want is the Michael Kors shirt that's $79 The other thing is a mistake
Alright so it looks like you will have to call back to customer support once the item arrives to start the return but I can do the refund for you now. What was the cost of the item you will want refunded?
So I have to return the other shirt? It was $100 I don't want to be charged to return the other shirt I won't pay for shipping it since this was the company's mistake
There will be no fee for the return of the incorrect item.
Okay, you'll send me a return label or something?
Because it was our fault you won't be charged. Once the item arrives call back to customer support and they can get the return label printed for you. In the meantime I have put in the refund to your account.
Okay, I will do that
Is there anything else I can help you with today?
This is really annoying
Thank you and have a great day!
Can you please tell them not to make this mistake again?
I will be sure to tell them. We apologize for the inconvenience.
Okay thank you for your help
Thank you!