Hi, how can I help today?
Hi, I'm doing some shopping there, but I can't seem to add any items to my cart.  Can you help with this?
I'm sorry about that, let me look into this for you. Can I have your name please?
Chloe Zhang
Please try to refresh the web page then try again.
Okay.  I did try that earlier to no avail, but it can't hurt to give it another go And, no, unfortunately, I still can't add to my cart
Please try logging out then back into your account.

Does that help at all?
One sec...ah, yes, that seems to have done it
That's great!
I'll have to find the items again, but I can handle that, no problem. Thanks for your help
Is there anything else I can do for you?
No, that's all, thanks a bunch
Have a nice day.