Hello, how can I help you today?
I received an e-mail that my subscription was removed from my account and I would like to re-instate, thanks.
I see, let me check on that. Okay, can I get your name or account ID?
Rodriguez Domingo
I can renew your subscription, would you like that?
yes, please
Okay, I'll just need order account ID and an order ID.
I don't have either. Here is my address:8145 Brushwick Dr  San Lima, NY 94600
Please hold. Thank you. So you said that you heard about this problem through an email right?
yes If it isn't possible now, just forget it then.  This is taking forever.
I'm just checking the system. I'm afraid there has been a mistake. The email you received was scam email, you'll find that it wasn't from us.
OK, thanks.
Is the service working now? Can I assist with anything else?
No, thanks
Have a nice day.