Hello! Thank you for contacting us today. How can I help you?
Hello I just received my order and the shipping cost is just crazy. I wonder if there was an error?
I can look into that for you. Can I get your name please?
Alessandro Phoenix
Thank you, Alessandro. Were you looking to get a refund on the shipping cost?
If possible, please.
Okay. Did you want to get the order cancelled altogether?
No, I just don't want to pay so much for shipping.  The jackets was $54 and the shipping was $54.  It's very high.
Did you want the delivery delayed so as to save on shipping?
It has already been delivered. I'm a bronze member, so I was hoping you could help me out.
Okay. Let's get some information from you here. Can I get your username, email address, and the Order ID?
Email Address: alessandrophoenix981@email.com  Account ID: ZSYXLDORT3  Username: alessandrophoenix981 Order ID: 1786428096
Okay and the order has been delivered correct?

Unfortunately because the order was already delivered the best I can do is refund you just a portion of that shipping fee. Is that okay? Are you still there Alessandro? Well, Alessandro, I am going to go ahead and refund a portion of the shipping. I hope that's sufficient.
I'm here.  Sorry had an accident.
Okay. I refunded a portion of the shipping that I was able to.
I guess I will take the $8, but I certainly won't be ordering from here again.
I apologize. Is there anything else I can help you with?
That's all.
Thank you and have a great afternoon!