Hello! What may I help you with?
Hi, I need to make a complaint
Alright, what for?
The Promo Code I want to use says it is invalid.
Let's fix that, may I have your full name?
Joyce Wu
Thank you, Joyce. How long ago was it issued to you?
2 days ago.
Let me check on this real quick.

It seems it was our error, let me get you a new one.
Thank you very much.
There you go, anything else I may help you with today?
Nope, that's it!
Have a great day!
Thanks for making this so easy!
No problem!