Hi how can I help you
HI! I need to access my account but I can't do it because two factor authentication I just lost my phone and I am afraid people might misuse my account.
OK so you want to reset your two factor authentication, right?
yes
OK can I get your full name and your email
Crystal Minh my email is minh235@yahoo.com
OK a special code will be sent to your email to reset your two factor
oh ok.. That is good
As well as a link with information about best security practices Anything else today?
I think that's all Thank you
Have a nice day