Hi, how can I help you today?
Hi there, I got an email this morning that says I need to check the status of my account because a subscription was added and I don't want it.  Can you help me with that?
Sure, I can help Sorry for the wait. Could I start by getting your full name or account ID?
Sure my name is Albert Sanders
Hi, Albert. You're asking about an unknown service added to your account, correct?
Yes, I got an email that indicated I added a premium sub service and I don't recall doing it
Ok, let me just note that down.

I will check the system to see if this was an error
thanks
I see that this was an error on our end, I'll go ahead and remove it for you
Oh great thanks a lot, do you know how much the refund will be?
Okay, I've removed the subscription from your account. The refund will be $40.
Fantastic, thank you so much.
I've sent that over to you as well, is there anything else I can do for you?
No, that will be all THanks for your help
Have a good day