hi
Hello. How may I help you today?
I would like to know the status of an order I made
Sure. May I have your name please?
I placed an order for 1 item, but I received a mail for 2 Crystal Minh
Oh I see. Thanks for letting me know. Lets look into this.

Can I have your account ID and Order ID?
here's my Account ID: 8CJVPUYJEN Order ID: 7315566656
It appears the email sent was coded wrong.
Okay?
I see an order placed for one. and we only charged you for one. So it just seems there was an issue with the email. If you want to be sure you can check your bank account.
that's good to know Thanks for clarifying that
Yea sorry about that. Anything else I can help you with?
That's all for now
Great. Have a nice day.