Hello how may I help you today?
Hi I got charge twice for my Gold Subscription
Let me take a look into this for you. May I have your name please?
My name is Alessandro Phoenix
Can I have your account ID and order ID also?
Account ID: PFTYKMUT64 Order ID: 6533433971
And how much are you asking to be refunded?
The price of a subscription - 50?
Ok one moment please.

Ok I have sent the refund. Sorry about the error.
Thank you that's all I needed.
Great have a nice day.