Hello! How are you today?
Doing fine thank you
I'm hanging in. What can I help you with?
I need to check the status of my account. I think I may be missing $40 worth of credits.
Sure, I can help you with that. Can I have your full name or account ID please so I can pull up your account.
Joyce Wu
Thank you Joyce Where did the credit come from? Was it a refund, previous purchase, promo?
Previous purchase, a one time deal
You are correct, your credit it is missing.

Here is a promo code for $40 LJXXO
Great. Thank you.
You're welcome! Is there anything else I can help you with today?
No, that's all
I hope you have a great day.