Thank you for contacting Acme.  How may I help you today?
Hi.  I want to check the status of my order. I can't log into my account though, because I forgot my password.
Okay, I can help you with that May I have your full name, so that I can take a look at your account?
Norman Bouchard
and do you have your username?
normanbouchard123
Thanks, Mr Bouchard.  So I can create a new password for you, and that will allow you to get into your account.  From there, you can change the password to whatever you would like For security purposes, I'll just need to know your PIN number, or the answer that you gave to a security question
Martinez is the answer to my security question
Okay, the password c9k3sok3k7 will get you into your account
Ok. Thanks
You're welcome.  Is there anything else I can help you with today?
That is it.  Have a great day
You too