good morning, how can I help you?
I just got an email that confuses me. I thought that the shipping costs were included in the displayed cost. Is this not correct?
ok, one moment please would you give me your full name or account ID please
Rodriguez Domingo
additional to this would give me your order ID, email and username please
0783049024 rdomingo442@email.com rdomingo442
to verify your identity you would give me your account ID.
J5JQ9ESGDS
Thank you very much, now let me verify your question with the system.

No, unfortunately this charge is not already added in the shipment.
ok then
I can change the price and forgive the inconvenience.
ok
all set  a pleasure to help you