Hello, how may I help you?
Can you tell me about my order?  The shipping seemed way to high so can we cancel it and refund the purchase
Let me help you with that. So you want to cancel your order because the shipping is too high?
Yes please
Could I have your full name or account id?
David Williams
Could I have your username, email address and order id to validate your order?
O2ICQQHQF dwilliams733@email.com order ID = 9583545479
Could you provide your username?
dwilliams733
Thank you What is your shipping status?
received
Do you mean order received?
yes
The order has been canceled. Can I help you with anything else?
that is it
Have a good day.