Hey there! Needing some help!
No problem Tell me what you need
So I bought two items, but my husband changed his mind and doesn't want the second one. Can I take it off the order?
I will help you What's your shipping status? And your full name please
Great! Status is "Order Received". My name is Chloe Zhang.
So you want to return one item, correct?
Yes. He doesn't want the Tommy Hilfinger shirt.
OK great.  Can I get your user name, email and order id And also your membership level
Ummmm, I don't know my username offhand. And I'm not sure which email address I used to order.
OK we can recover your username but we will need the email.  Can you look it up?  Or if you think you might know but aren't sure we can try and see if it works
Nope, no email address. What else can I give you?
I can recover your user name with zip code and phone number
Sure, my zipcode is 74387 and phone number is (959) 194-8562
Okay your user name is CZhang1
Great, I'll make a note of it!
Any luck on finding the email or order id?
The Order ID is 0730061008 And I'm a Bronze member.
How long ago was the order placed
No idea. It hasn't been shipped yet, like I said. Just "Order Received".
I'm so sorry, I misunderstood you
It's okay. So can I get a refund on this Tommy Hilfiger shirt, please?
Yes just a moment
No prob
What is the cost of the item?
$69
OK the refund has been applied to your account Anything else today?
Awesome. Thanks for your help!
Have a nice day