Hello, how may  I help you?
Hi, I'm looking at the Tommy Hilfiger jacket and I have a couple of questions I was hoping you could answer
Sure, I can help. Could I get your name?
Joyce Wu It looks like the hood is detachable, but how do you detach it?  Is there a hidden zipper?
There are buttons around the hood.  You just need to undo those.
Hmm, ok.  That's good to know.  Thanks for your help.
My pleasure, is there anything else I can help you with?
That's all.  Have a good day.
Have a great day.