Hello
Hello, thank you for contacting AcmeCorp, how may I help you today?
I have an issue getting into my account I lost my house somewhere in my house. I can't find it anywhere and it's the phone I use for the two-factor authentication Can you help me get back into my account to see my shopping history?
I can help you with the two-factor auth. May I have your full name or account id please?
As you can see, I'm in quite a state I meant I lost my phone of course Yes Albert Sanders
Its ok I understand.

Can I have your email or pin Albert?
My pin is 477130
I will go ahead and send the reset code to the email address on file, I will also send a link about best security practices for future reference.
Okay
Is there anything else I may help you with today?
I'm checking my email right now I see the reset code. Can you wait while I try to enter it?
Yes no problem.
I just entered it Okay.... Oh good. It worked! I'm in my account Thanks for doing this for me
Great. Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well.