Hi! How can I help you today?
Hello. My name is Sanya Afzal and I have a Bronze account with Acme Corp. I got an email today stating that my subscription was removed from my account. Can we check on that? I would really like to keep my subscription if that is possible.
Sure, let me pull up your account. One moment please
Okay. No proble, problem*
Ok, I have your account pulled up. I will double check with our system on this for you.
Thank you for all of your help.
No problem! It looks like the email you received was a scam. If you check who it was sent from, it isn't from our official marketing team. The subscription should be working properly on your account if you want to double check.
Oh wow. That is good to know. I will report the email as spam then. Thank you again for everything. I love shopping with Acme!
You're very welcome! Is there anything else I can help you with today?
Not today. Have a great day!
Thank you, you too!