Hi, how may I help you today?
Hi this is albert sander i've forgotten my username so i can't access my account. please help
I'd be happy to help, let me just pull up your account.

Hi Albert, to verify your identity I will need you to confirm your zip code and phone number.
zipcode is 20516 and phone is 507 304 8431
Your name is Albert Sanders, correct?
yes
Okay, sir, I have verified your identity. Your username is asanders1 Is there anything else I can do for you today?
ok thank you very much for your help no thank you
Have a good day!