Hello, how may I help you?
Hello. I was hoping to manage my shipment.
Sure, could I get your full name, please?
My name is Crystal Minh.
thanks, Crystal. What were you trying to change?
I just need to change the order because I ordered the wrong item.
Okay, do you have the shipping status?
I do. It just says Order Received.
Okay, great. I'll also need your Username, Email, and Order ID.
Username: crystalminh027 Email Address: crystalminh027@email.com Order ID: 9357979393
What were you trying to change about your order?
I just ordered the wrong item and need to change the order.
I set it up so you can log in and change the pending order.
Thank you so much!
Is there anything else I can do for you?
That was it Thank you!
Have a good day!