Hi, how are you doing?
Know status of order and why extra fee added?
I can look into that for you, what is your name.
9d1b-1e4a Chloe Zhang
Thank you, also what is your account ID and order ID
NMSFFFXPAV Order ID: 2670797180
And what is your membership level?
Silver
Great, thank you for being such a loyal customer! Let me get that fee removed for you, one moment please. What was the amount of the fee?
$20 Thank you, I still loyal always
I have gone ahead and removed that $20 fee for you. Is there anything else I can help you with?
No that's it Later
Ok well you have a wonderful day