Thank you for contacting Acme.  How may I help you today?
can i change the shipping address of my order
Certainly, I can help you with that May I ask your full name or your account ID before we begin
joseph banter account id is YIVAB3E9PU
Thanks, Mr Banter and you have an open order that you would like to change the address on?
yes. do you need an order number
Yes, I do Can I also ask the current status of your order? is it "Order Received", "In Transit", etc.
ok 0295917489. oh the order is recieved
Okay, the good news is that the item is getting ready to ship, so I can easily change your address
oh good!
May I just ask your username and email address
josephb7@email.com josephb7
There we are, I can see your account details now, so it should only take a moment to update this if you have your new address handy, I can put that right into the system
sure. 4497 kennedy st brighton, mi 89411
Excellent, your order will now ship on time to your new address in Brighton
great. thanks so much
Is there anything else I can help you with while we're here?
no, that's it
Very good.  Have a good day Mr Banter