hi!
Hey, I just wanted to see why the shipping cost was so high.
how can I help you? sure! we're you looking to have that shipping cost refunded?
Yeah that would be great if you can. It hasn't shipped yet.
or are you looking to downgrade to get cheaper shipping? let see if we can refund it can I have your name please?
Whatever you can do.. Norman Brouchard.
thanks, I'll need your username, email address and order ID next please

sir?
Yes.
I'll need your username, email address and order ID next please
normanb7, normanb7@email.com, 6068283061
excellent, thanks for that info. I've got ahead and waived that fee for you Was there anything else I could help you with today?
That's all thanks!
Great, well you have a wonderful day!