Hello, thank you for contacting AcmeBrand, How may I help you?
Hi.  My name is Crystal Minh.  My Order ID is 3696141036.    I'm writing because my payment method on my account is wrong.
I see, lets try to get it changed to the appropriate payment method then.

I was able to pull up your account Crystal, thank you. Could you also provide me with your account ID please?
Yes.  My account ID is SLSCTPNJ8X.
great I was able to pull up the order. Could you please tell me the shipping status?
Order Received
Great since the order hasn't shipped yet we can go ahead and get the payment method changed. What would you like to change it to?
Credit Card
Alright the payment method has been changed to your credit card that we have on file. Was there anything else I could help with today?
That was all for today.  Thank you very much.
Thank you for shopping with us. Have a great day!