Thank you for contacting Acme.  How may I help you today?
I want to return an item because it is the wrong color.
Oh, I'm sorry to hear that.  But we can probably get this sorted out If I may gather some information from you, I'll take a look at your account and see how we can get this fixed may I ask your full name, username, email address, and order ID and your membership level, if you please
Name: Joseph Banter, Username: jbanter3, Email Address: jbanter3@email.com, Order ID: 2718037812
okay, I can see your purchase details now
Product: Jacket  Brand: Calvin_Klein  Amount: $54
so if you're a guest member with us, I can process any returns as long as they were either placed in the last 30 days, or if you have your receipt, or the item is in its original packaging do any one of those apply to your order?
I am a silver member, Purchase Date: 2019-12-02
Ah, that's good to hear.  Since you are a valued silver member, I can take returns up to six months past, so you're still in great shape Would you like to return the item in store, at a drop-off center, or by mail
By mail
Okay, I can send you a shipping label that you can use to just send that right back to us.  May I just ask your address?
3424 Circle Drive  Monterey, CA 62231
Okay, you're all set I'll send that shipping label out to you right away, and then you can just send the package off at your convenience
Okay
The refund will be on its way as well.
okay
Is there anything else I can help you with today?
No
Okay, have a great day, Mr. Banter