Hi. How may I assist you today?
I want to confirm the shipping address of my order.
I can assist with that. Can I get your name please?
Alessandro Phoenix
Thank you. Can I also get your order id as well as account id?
3029907739 LJWUYWG1E6
And do you know what your shipping status is?
Out for delivery
If it is already out for delivery then I will be unable to change the shipping information.
ok, I understand.
I am sorry I couldn't divert the package at this stage. Was there anything else you needed?
no
Then you have a good day.