Hi, there.  How may I help you?
Hi there. I placed an order and i'm confused about the shipping cost.
Okay, is the shipping higher than you expected?
yes, there's a cost that displayed but then the email i got there's a different cost.
Okay, so you received an email informing you of this discrepancy?
yes
May I have your full name, please?
sure, it's Rodriguez Domingo
What is your Username, email address, and Order ID?
my username is rodriguezdomingo701, my email is rodriguezdomingo701@email.com and the order id is 8234038419
Do you have your shipping status?
it says in transit
I have waived the shipping fee from your order.
thank you!
You're welcome! Is there anything else I can help you with?
nope that's it
Have a great day!