Hi! How may I help you?
I was hoping to check the status on my order. The shipping rate was very high and I was wondering if I could get a refund or if there has been an error
I'm sorry to hear that. I need your full name or account ID so I can pull up your account.
Chloe Zhang
Next, I need your username, email, and order ID.
czhang50 czhang50@email.com 0893915847
Great, I've verified your order. Now, can you tell me what it says your shipping status is on your end?
It says order received
We can cancel the order and give you a full refund. Would you like to do that?
Yes please
Great, the cancellation has been processed. Can I help you with anything else?
No, that's it, thanks
Thank you! Have a great day :)