Hi.  How can I help you?
Hi there, I recently purchased an item but the shipping cost seems way too high. As such, I'm wondering why it is so high and whether I can get a refund for the high cost.
Ok, can you tell me your name, your username, your email address, and the order ID from this item?
Not a problem. My name is Joyce Wu, my username is jw652082, my email address is jw652082@email.com and the order ID for the item is 8200963144
What is the delivery status for this item?
It says that it is in transit
Ok, I will waive the fee for this delivery
I would greatly appreciate it. I must say, I was shocked when I saw the shipping fee.
The fee has been waived Is there anything else I can do for you today?
No that will be all Thanks for your help!
Of course I'll end this chat now.  Have a great rest of your day