Thank you for contacting Acme.  How may I help you today?
I would like to confirm my address is correct on my order. Am I able to do that with you?
Certainly, I can help you with that I'll just need to take a look at your account, may I ask your full name to begin with?
Great! What do you need from me? Crystal Minh
Okay, I can see your account now and to get your order details, may I ask your username, email address, and order ID?
Great! username: crystalm914 email: crystalm914@email.com order ID 7237754671
I can see your order details, it looks like the order was placed and meant to be shipped to an address at 221B Baker Street in New York City, is this correct?
That is the wrong address.
Oh, I'm sorry to hear that, but I should be able to update your information
Great! The correct address is: 7370 1st Ave, Newark, MI 79177
do you know the status of your order?  Is it "Order Received", "In Transit", "Out for Delivery" or "Delivered"
It says "In Transit
Okay, I can update your address in our systems.
Great Thank you
Okay, your order will now be shipped to your address in Newark
Great Thanks
Is there anything else I can help you with today? Oops, I hope I didn't lose you there.  But it looks like everything is taken care of, so have a great day, Ms Minh