Hello I need to change my shipping info
Hello and welcome. I can help with that. Could I get your full name please?
Alessandro Phoenix
Hi, Alessandro. You want to change the address on an open order?
No, I just need to cancel the order for now please
Okay, are you cancelling because the cost is too high or did you order a wrong item?
I ordered the wrong item, sorry
No problem, thank you sir. What is the shipping status of the order?
Order Received
Okay, I'll also need your username, email, and order ID.
ap557258, ap557258@email.com, 9038133454
Great, I'll go ahead and cancel that order for you.

Okay, the order is cancelled and you're all set, is there anything else I can do for you?
Oh thank you so much. I appreciate your help. That is all for now
Have a great day!