Hi, how may I help you?
Hi I'm looking at a Michael Kors jacket I want to buy it from you but it's much more expensive than other sites!
so your upset because our price is higher? I can help with that
Yes
Can I have your full name or Account ID please?
Name: Joyce Wu Account ID: M7EGSKZEVP
Can I also have your Order ID?
Order ID: 1859970683
thank you Our prices are done by an algorithm that changes frequently using market prices and competitor prices I can't change the prices, but since you are unhappy I can create a Promo Code for you to make up the difference in price
That would be ok, thanks
ok I will do that now

Here is your Promo Code: MPHFT
Great thank you!!
You're welcome! Can I help with anything else? Have a great day