Hello, how may I help you today?
hi i am trying to get a shirt but it seems to be out of stock i was hoping you could help me
I see I am sorry to hear this.  Let's see what we can do about this.
thanks
May I have your full name or Account ID?
David Williams
Is it just this one particular item?
yeah, it si a Calvin Klein shirt
Ah thank you, one moment.
can you order it for me please? the $49 one it's a Tshirt
Let me first notify the Purchasing Department so they can get this situation cleared up

What I can do is back-order the item for you so the minute it is in stock, one will go to you.  Is that acceptable?
ok
And we will use the credit card currently on file.
you have my address details, after all, I am a gold member thank you for helping me with my complaint
And we truly appreciate your business, I have an order for you and you will get it as soon as it becomes available again.  Appreciate your patience.
ok
Is there anything else I can do for you today?
no thanks
Thank you again for you business and have a wonderful rest of your day!