Hello, how may I help you?
Hello, I have an item I would like to return
May I ask for the reason for returning?
I have received the item but the color is not the one I wanted and would not like to keep it.
Okay, I understand. May I have your full name or account ID?
Norman Bouchard Order ID: 5040375523
I will also need your username and email, please.
Username: normanb3 normanb3@email.com
Do you have a membership with us, Mr. Bouchard?
Yes. Member level: Bronze
When was the order placed, do you have a receipt, and is it still in the original packaging?
I have purchased it on 21st of December, 2019 and the item is not in the original packaging. Unfortunately I do not have a receipt.The payment was made with my Debit Card.
Great news! Your order is available to be returned since it was ordered within the last 90 days! I will need your address, along with the state and zipcode for the return label.
Oh great! 5273 Kennedy St  Baltimore, NY 56198 That's right.
Would you like to return via in-store, by mail, or drop-off center?
Return in store would be the best.
Okay! All done! Is there anything else you need help with today?
Nope. That was it. Thank you for your help.
My pleasure, have a great day!