Hello, how can I help you today?
Hi, my name's David Williams I'm a gold member there, but I'm sorry to say that I've lost my username I can't even find my file where I had my security details for the account
Glad to help, David, Give me a second.

Can you please let me know your zip code and phone number to verify your identity?
76298 (761) 169-4644
thanks David. Your username is dwilliams1.
Ah, thanks
Great, is there anything else that I can help you with?
I think I can remember the trickery I used for the password, but let me just try it really quick Yes, I'm logged in now! Thanks for your help, that was all I needed
excellent, have a nice day!