Hello, how may I help you today?
I'm trying to find out where my order is.
Have you already received the shipping status of your order?
no, i never got any updated shipping info.
Can you please tell me more about your issue?
I order some jackets and boots on jan 25 and I'm still waiting to receive them.
I am so sorry to hear that. Can you please tell me your full name, username, email address, and order ID?
Joyce Wu joycewu6 joycewu6@email.com Order ID: 1184955243
Can you please tell me how long you've been waiting for your order to be delivered?
It should have arrived at least 5 days ago
Delivery can take up to 7 days. Can you please wait a few more days and contact us again if your order is still not delivered?
I order it on January 25th, and it's been 5 days past the estimated delivery date.
As a one time courtesy, I will reship your order free of charge. Can you please tell me your full address?
Thank you so much. I am going on a ski vacation and need these jackets by next weekend. 7954 Brushwick Dr  Monterey, NY 63786
Can you please tell me the brand of the jacket?
one was michael kors and the other is Tommy Hilfiger The boots are calving klein
Your replacement order has been processed. You will receive it within 7 days.
Thanks again!
Is there anything else I can help you with today?
That's it.
Thank you. Have a great day!