Hello, how may I help you?
Hello, I hope you can help today, I am trying to view my shopping history but can not get signed in I can't access my account because I no longer have the phone I used for two factor authentication Is there another way?
I can help you get into your account.  If I could get your name we can start the process of unlinking the two-factor authorization from your account.
The name is Norman Bouchard
Thanks, Norman. We can send you a link to reset the 2FA. What's the email?
I only have a pin number available to me
Okay, we can use that.
Perfect thank you
What's the PIN?
35603
Thank you. We'll send the email to the address on file. There you can reset the 2FA. Also, feel free to review our guidelines for online security.

Is there anything else I can help with?
Thank you so much, have a good day
Have a good day!