Hello, how may I help you today?
Hello, my name is Norman Bouchard and I saw my subscription was cancelled. I would like to make a purchase. Can you help with this?
Are you trying to add an item to your current order?
I just want to know what happened for my subscription to be cancelled.
May I ask how you found out about the subscription being cancelled?
I received an email.
Okay, let me pull up your account here.

Okay I have your account now let me just look at the subscription.

Your subscription is actually still active, Norman. The email you received was most likely a scam mail and not from AcmeCorp. Could you check your account to see if you still have subscription benefits?
okay, thanks! It looks like you are correct.
Oh great, is there anything else I can do for you?
that's it!
Have a great day!