Hello! Thank you for contacting us today. How can I help you?
I would like to confirm my shipping address because i got an email with the wrong shipping address on it
Sure. Can I get your name please?
Joyce Wu and can i also check the status of my shipment
Absolutely. Can I get your Account ID and the Order ID as well please?
Account ID: VGAT9YROQM | Order ID: 0697543179
Perfect. I just need a couple more items of information from you. Can you provide me your username and email address please?
Username: jw688587 | Email Address: jw688587@email.com
Great! Now that that's out of the way let me look into this issue.
Okay
Okay your order does look to be correct and as expected. The email appears to be incorrect.
Okay, thats good
Can I help you with anything else today?
That is everything, thank you for helping me today
Thank you and have a great day!