Hello, how may I help you?
Hi there, my name is Sanya Afzal and I have a concern about my purchase with your company. I want to check the status of my order because it looks like there has been a mistake. I see an extra fee added for no reason...
Let's see what we can find out, Sanya. May I have your account ID and order ID?
F38XHMZQNE 4409107647
Okay, great. Let me find out about the fee.

Hmm, it looks like the fee is supposed to be there, but we may still have some options. What is your membership level?
Thanks also I feel like a Calvin Klein t-shirt shouldn’t be $59. Don’t you think that’s too much? It’s cute and all but not I’m having doubts. That’s weird. My level is guest
Prices can fluctuate due to demand or by order of the brand and I think one of those happened here.
It’s not coming from China right
I'm sorry, as a guest, I cannot remove the fee. There was a price surge due to demand. No, it's coming from the USA. Is there anything else I can help you with?
I’m not trying to be a headache but I don’t think having that extra fee is fair. Is there someone else that I can speak with? I’m 9 months pregnant and really not trying to be stressed here.
Unfortunately, I'm your final stop and the fee will remain. I apologize for the inconvenience.
Cancel my order now then please
Do you know what the shipping status is?
It says received but I’m confused but I haven’t gotten anything
That just means the order has been received in the computer. It hasn't shipped yet.
And it’s been while since I ordered it okay we’ll can you go ahead and cancel it in the computer
Okay. May I have your username and email address?
SanyaA@aol.com sanyagirl1234
Your order has been canceled. May I do anything else for you?
Thank you and I will be refunded my money 100% back to my account correct ?
That's exactly right.
I do appreciate it! Thank you. Remember make sure you are in quarantine! Social distancing is key stay safe
You've got it! Have a nice day.