Hello, how can I help you?
I think something is wrong with my subscription.
Could you tell me what it is about?
I think it may have been removed or cancelled...at least that's what my wife told me.
Oh I see, could you give me your full name or account ID
My name is Joseph Banter, I don't have an account ID.
don't worry with the name is enough

let me check with the system
thanks
Ok, everything is in order with your service currently, nothing was removed it could be that your wife misunderstood something with the information you saw.
That's not that shocking to me, if we're being honest.
hahahahaha I can understand you. don't worry about that ^^ have a nice day!