Hello, this is James from ACME. How may I assist you today?
I wanna know my refund status cause I wanna add an item to my existing refund
Can do. May I first have your full name?
Norman Bouchard
Okay, Mr. Bouchard. May I also have your username, email, and order ID.
normanb8@email.com Username: normanb8 Purchase Date: 2020-01-22
Sorry, I need your Order ID.
3197939949
Thank you. What's the reason for wanting to refund another item?
I dont want it
Okay. What is the brand and item you want to add?
Jeans from Calvin Klein
How much do these jeans cost?
64
All right. $64 have been added to your existing refund. Is there anything else I can help you with?
no
Then have a nice day and thank you for being an ACME customer.