hi
Hi! Thanks for contacting Acme support. How can I help you today?
I have this premium subscription shopping service. I wanted to check the status of my account as I believe that I am missing some credits worth $40 I got these credits from a one-time deal with a previous purchase i did
No problem. Let me look into that for you. Can I get your full name?
Chloe Zhang
One moment, Chloe.

And let me just verify that these credits were from a previous purchase, is that right?
yes thats correct
Hmm, our system doesn't show an issue. Can you try logging  out and then back in again.
Sure.
Great. Your credit is still showing in our system, so don't worry about it not showing up on your screen. Is there anything else that I can help you with today?
oh okay That is all. Thank you
ave a great day and thanks for shopping with Acme!