Hello, how can I help you?
Hello, I have an issue with shipping. I usually pay $7 in shipping fees, this time it charged me $15
Okay, let me pull up the order to check what's going on Can I please get your full name and account ID? I'll also need the order ID
My full name is Joyce Wu and my account ID is BFWXHMPIK8. My order ID is 3965990858
Can I also get your email address, please?
jw914890@email.com
Do you know the status of your order?
it says that the order is out for delivery
Okay, I can refund the additional $8 charge

Is there anything else I can help you with?
No, that is all. Thanks for your help
Have a great day!