Hello, thank you for contacting AcmeCorp, how may I help you today?
Can you please tell me how I can get the premium membership.  I have silver now but want to move up,  thanks.
Yes I would happy to explain this to you.

Premium membership is earned through repeated purchases over time. Currently you on silver which is 1k purchse, gold is 2k so to move up you would just need to make more purchases.
oh, ok.  I am up to the challenge, lol.  Thanks for the infromation. information
Great, do you need anything else today?
No, thanks again.
Your welcome. Thank you for contacting AcmeCorp, please be safe and stay well.