Hi. Thank you for contacting Acme customer support, how may I help you today?
in an unfortunate turn of events I am now unable to access my account! had a 2 factored in phone that I used to browse with that's now long gone
Oh no!
and can't log in on my laptop anymore
I can help you with that, don't worry at all.
ok great
May I start by getting your full name?
Sanya Afzal
I'll just need to run through a few security items with you. Can I get your email address?
safzal@email.com
I'm going to send the reset code to that email address. But, I do want to also send you some helpful guidance on keeping your data safe.
oh i see thanks think I can handle this
This document just gives a little info about keeping your information secure. I'm sure it will be no problem for you. Is there anything else that I can help you with today?
no that's all thank you so much
Thanks for shopping with Acme and have a great day!