Hi! Thank you for contacting us today.  How can I help you?
hi, was charged twice for something i bought from you guys
I am so sorry that has happen to you Can I have your name, account id, and order id
Alessandro Phoenix, account id 4567889 and order id 634567 sorry account id is VMO9QSYDNK
Thank you Alessandro! Gave me a moment while I pull up your account
order id is 4617431533 sorry about that
I am not pulling up an account with that information. Can you verify the informationf or me Thank you
Account ID: VMO9QSYDNK, Order ID: 4617431533 Name: Alessandro Phoenix
Thank you! The account was pulled up

I do see that you were charged twice for the item How much was the additional charge?
$69
I have removed the additional charge from you account Is there anything else I can help you with?
nope that its, thank you
You're Welcome! Have a great day