Thanks for contacting Acme.  How may I help you today?
Hi, i want to confirm the shipping address because. i got an email implying otherwise
Certainly, I can try to clear that up for you. May I ask your full name before we begin?
Name: Chloe Zhang
Thanks, Ms Zhang May I ask for some more details, so that I can verify your account information.
yes
I will need your Account ID and your Order ID
Account ID: 7MD0FZM92Y | Order ID: 9598702558
Excellent.  And I will also need to verify your purchase, for that I need a little bit more information.  May I ask for your username and email address
Username: chloezhang261 | Email Address: chloezhang261@email.com
There we are.  And you received an email that implied that your order might be sent to the wrong address, is that correct?
I just want to confirm my shipping address and also check the status of my shipment
Ah, I see. It looks like this most recent order was sent to the address we had on file, and which was used for your earlier orders: 221B Baker Street, New York, NY, 10101 and your shipping status is "Order Received" meaning it is just getting ready to leave our warehouse, as planned
Ah, the address should be Address: 7494 2nd Ave  Newark, TX 79801
Ah, I'm glad we caught that in time. Your address has now been updated, and our shipping department will put a new address label on it before it leaves our doors
Yes, i am too. I think after that everything should be good Thank you for all your help todau today
You're welcome.  If there's nothing else, I hope you have a good day