Thank you for shopping with AcmeBrands! How may I help you?
Hello, I have a charge on my billing statement that was suppose to be reversed I completed the return over a week ago
I see. So you haven't received your credit for the return?
yes thats correct
I can help you with that. May I have your full name?
Joyce Wu
Thank you. May I also have your username, email address, and order ID?
joycew28, joycew28@email.com,  4497835267
Thanks! How long have you been waiting for your refund?
Over a week now
How many days, do you know?
9 days
Okay. It definitely should have been in your account by now.

Let me process the credits now.
Thank you
There we go! You should see the credits in your account now. Is there anything else you need?
That is all I needed
Okay. Have a wonderful day!