Hello, how may I help you today?
Hi, I'm having a lot of trouble with the search function on the website today I haven't been able to get even the simplest of searches to work.  The little wheel just keeps spinning
I am so sorry to hear that. I will do my best to resolve your issue.
The rest of the site seems fine, if that helps
Can you please try logging out of your account and logging back in?
I can try it.  One sec Okay, I'll just try another search, but that wheel's still spinning
I apologize for the inconvenience, but can you please try clearing your browser's cookies?
Oh, that's a good idea umm, I'd probably lose a lot of logins if I did that, but I can definitely try a new browser! lemme just blow the dust off of Internet Explorer...and, there it is the search bar is working now you're right, it must have been an issue with cookies.  Thanks, I would never have thought of that
Great. I am glad that we were able to resolve your issue. Thank you for your patience. You are welcome. Is there anything else I can help you with today?
No, that was all I needed.  Thanks again
Thank you. Have a great day!