Hello, how can I help you today?
Hello there, I can't seem to get into my account today.  I don't know what my password is.  Can you help me out?
Glad to help. May I have your full name please?
Sure.  My name is Joseph Banter.
thanks Joseph.
You're welcome and thanks for helping me.
I need your username to process further, please.
My username is josephbanter384
I can generate a new password to you, but I need your PIN number or the answer to the security question first.
My pin number is 189752
Great, the new password is etgya22ddkd.
Oh thank you!  That helps so much. :)
You are welcome. Is there anything else that I can help you with?
That's the only question I had.  Thank you.
Have a nice day!