Hello, how can I help you today?
I want to get my order ASAP because it is a gift. Can I upgrade to overnight shipping?
Happy to help, may I have your full name please?
My name is Joyce Wu.
Thanks Joyce. To verify your identity, I also need your account id and order id please.
My account ID is MVKVWIGUNW and my order ID is 7556451800
Perfect. Do you know the shipping status of your order?
It says it is out for delivery. I guess... it should be here today then? So maybe I don't need to upgrade delivery service.
Yes, it is too late for the upgrade now. Your item will likely arrive today or tomorrow.
I guess that was all I needed. Thank you very much!
Have a nice day.