Hello, how can I help you today?
Hi, I am enjoying my Gold membership status and I hate the thought of not having it avaialble to me. Can you tell me what I need to do to keep the subscription.
Okay, let me look that up for you.

You'd just like to know what it takes to be qualified for gold?
are the requirements the same if i'm already a member?
Yes. For Gold membership you need to spend over $2000 in the previous year
okay. is there any other balance that I need to pay to activate the subscription?
And that lasts until the next full calendar year after you apply. Oh are you looking into your subscription? That's different than the Gold/Silver/Bronze membership.
oops sorry!!! I used the wrong verbiage.  yes it's the subscription.
Okay, what do you want to know about that? If it's still active, how much you owe, when your next payment is due?
How much I owe!
Okay can I have your full name please?
Joyce Wu
And your account and order ID's?
Account ID: ANLMBJXME0 Order ID: 5301464694
Okay, let me pull up your sub

You owe $14 as of today.
Thank you! That answers my question
Would you like to pay it? As you have gone inactive.
Yes. please!
Okay, it's paid and I'm going to send you a link to where you can look this up yourself in the future.
Great. Thank you!
Do you have access to your username?
No I don't
Well it's jwu1 And that's all you need to look these things up.
Awesome! Thanks for your help!
Is there anything else I can do for you?
That will be eall all
Then have a nice day!