Hi! Thanks for contacting Acme customer support. How may I help you today?
I had a subscription added to my account and I didn't want it
Sure, let me look into that for you. May I get your full name?
Joyce Wu
Just one moment, Ms. Wu.

May I ask how you learned this was added to your account?
My husband alerted me to it
Very good, let me just enter that into our system.

Just a moment while I check it out in our system.

I have good news! There are no extra charges on your account. Your husband must have misunderstood something in our billing system.
Oh great.  That doesn't suprise me, haha
HA!
That's all I needed Have a nice day
Have a great day and we appreciate you choosing Acme.