Hi, how may I help you today?
My shipping costs were very high. Coul you tell me why?
Sure, I can help with that. Could I please have your name?
Rodriguez Domingo
Hi, Rodriguez
Hi
Would you like to cancel your order and get a refund due to high shipping costs?
Yes please.
Okay I can help you with that, could I please have you username, email, and order ID?
rd148549 rd148549@email.com 666490675
Okay, let me enter that in here...

There seems to be a problem with your order ID, are you sure you entered it correctly?
6664960615
Oh perfect, your purchase has been validated. I'm looking into the order status now
OK cool thanks
Do you have the shipping status on hand?
delivered
I'm sorry but we are unable to offer you a full refund. We can refund part of the shipping fee though.
How much?
We can refund $8 of the shipping
How about if I do an exchange. Will you refund the whole amount?
You'd like to refund the item due to slow shipping?
Expensive shipping
Okay, what refund method would you like to use? Gift card, account balance, check, or credit card?
account balance
Okay, I'm entering it in now.
How about I keep the item and pay the full shipping, but you send me another item with no shipping ocsts?
No, but we can refund the shipping of your original order and you can use that money towards the shipping of your next purchase
Sounds like a deal
Perfect, your refund has been sent, is there anything else I can do today?
I thought we were going to do a full refund
I'm sorry, sir, that's the most we can refund.
Ok. I'll settle for it
Thank you for your patience, is that all today?
YEs
Have a good day