AcmeBrands, how may I help you?
Hi, I need some help resetting my two-factor authentication. I lost my phone recently.
Let me help you with that. Could I have your full name or account id?
My name is Norman Bouchard and my username is normanb3.
Could I have your email address?
normanb3@email.com
Could I have your pin number or do you want to answer your security question?
I think my PIN number is 1234
I am going to send a reset code to your email address. The following link is for security best practices.
Okay, thank you so much.
Can I help you with anything else?
Nope, that was it. THanks
Have a good day.