Hello! How can I help you?
Hi I need to check if I got the correct items Your email says something else
Ok, I can look into that for you. Can I please have your name and account ID?
Sanya Agzal and id is VWWMLX75MX
Great, thanks

Can I also have the order ID number?
4261825446
Thank you, do you feel that you received the wrong items or the wrong quanity?
I ordered a Michael Kors jacket but the email I got said they shipped a Nike jacket.
Ok, one minute please
all right
It looks like the email we sent was incorrect, I apologize! You should still be receiving the Michael Kors jacket.
That's great news. Thanks.
No problem! Can I help you with anything else?