Hello, how may I help you?
Hello, I beleive I have some missing credits from my account
Okay, may I have either your full name or account ID?
Joesph Banter
and where did the credits come from?
from a promotonal package I had purchased
Looks like your credit is in fact missing in the system. How much was it worth?
$40
Excellent, here is a $40 promo code for your missing credit: CEJCW
Thank you!
You're welcome is there anything else you need help with today?
That is all
Okay, have a nice day.