Hello, how can I help you today?
yes the promo code i'm trying to use isn't working and i'm not understanding why
Glad to help. May I have your  name please?
Sanya Afzal
thanks Sanya. How long was the code issued?
i got it 9 days ago
the code is out of date since it was issued more than 7 days ago.

I can generate a new code to you.
ohhh okay! that would be great thank you
It is TWNON. You are welcome. Is there anything else that I can help you with?
that will be all
Have a nice day!