Hi, what can I help you with today?
Hi, I have an issue. I only ordered one item but the email confirmation said I ordered two.
Ok, I can look into that for you. Can I please have your name?
Sanya Afzal
Okay, One second while I pull up your account.

Also, do you have the order ID?
9508795771
Great, thanks! One moment please.

My apologies, can I also have your Account ID please?
VQKFRNYHGS
It looks like the email we sent was incorrect and you were only charged for one item. I apologize for the confusion! Is there anything else I can help you with today?