Hello, Thank you for contacting AcmeBrand. How may I help you?
Hi, I'm trying to use a promo code but it keeps giving me an invalid error.
Alright let me look into that promo code for you. Could I have your full name to pull up your account?
Chloe Zhang
Thank you Chloe. So most of our promo codes are only good for 7 days but some can be shorter or longer. Let me look into yours just to be sure though one moment.
Okay, I got mine 5 days ago. That means it should still be valid right?
It looks like it is one of our shorter promotions unfortunately but lets see if I can still help. What is your membership level?
I am a Gold member.
great news then Chloe. As a valued member I'll be able to reissue the code for you. Let me go ahead and set that up.
Okay great
Alright your new code is EMH3U Was there anything else I can help you with?
No, that was all. Thank you for the quick help!
No problem. Thank you and have a great day!