hi
Hello! Thank you for choosing AcmeBrands. How may I assist you?
I want to return a jacket I purchased last month It's much smaller than I thought it would be
I'll be glad to help you with that! Your full name, please?
Crystal Minh
To confirm your purchase, may I please get your Username, Email Address, and Order ID?
username is crystalm426 crystalm426@email.com and order id is 7291601083 I don't have the original packaging anymore. Can I still return it?
Let's see what we can do for you! Your membership level, please?
I am not a member. I did a guest checkout.
No worries! Do you happen to have your receipt, Crystal?
no I do not
I'm so sorry Crystal, in that case I'm unable to authorize your return. I sincerely apologize for the inconvenience! Is there anything more I may help you with today?
no that's not acceptable I paid $94 for this jacket and I can't even wear it I only bought it 2 weeks ago and I haven't even wore it because it's too small
I understand your frustration. I'll be happy to escalate your concern to our management team, if you would like?
yes
I have requested that a manager reach out to you for further assistance. Is there anything more I may help you with today?
that was all thanks for nothing
Thank you so much for contacting AcmeBrands customer service. Goodbye!