AcmeBrands, how may I help you?
Hi! I want to make sure I items that are going to be delivered are the ones that I ordered I received an email that said something completely different
Let me find out for you. Are there items missing from the email or added on?
It does not list anything that I ordered.  I really just want to check the status of my shipment and make sure everything is ok
Ok Could I have your full name or account id?
Joseph Banter OQSP6MYRT1
Could I also have your order id?
0509593000
Thank you
you're welcome
So what question do you have about your order? Is the date wrong? The address wrong? Is there a different in price?
are the items in my shipment correct.  The email sayings I am getting something completely different
The items, okay.

The items do not look correct, so we will have to change the items. Let me update your order with the correct items.
Ok thank you
Can I help you with anything else?
No thank you
Have a good day.