Hi, how may I help you?
Hi, my name's Alessandro Phoenix.  I made an order, but the cost of shipping was too high I think I'd just like to cancel that and get a refund
ok, I can help with that Ok, so you want to get a refund because the shipping cost was too high, correct?
Yes, that's right
Can I get your email and username to confirm your purchase please?
ap428309 and ap428309@email.com
thank you, can I also have your Order ID?
2522992267
Thanks, Do you know the Shipping Status?
It is still on Order Received status
That's good news Ok, I can cancel your order now

it's done!
Okay, thanks That was all I needed
You're welcome.Can I do anything else for you? Have a great day!