Hello, how may I help you today?
The item I want is out of stock.  When will you have it?
I can check on that for you, first can you send me your account ID?
I don't have my account ID, but my username is rodriguesdomingo861 rodriguezdomingo861
Thank you, could you tell me which item you were looking for?
Michael Kors jacket, for $54
Ok I've logged that particular product as being out of stock. I'll send a report to the Purchasing Department right now to make sure that they restock that jacket immediately.
did you get my right username?  it's rodriguezdomingo861 thanks. any idea when?
Oh I'm sorry about that, I must be looking at the account for a different customer. Let me go into your account so I can make a note to put one of the jackets on hold for you.

It usually takes 2-3 business days between when an order is placed and the items appear on the shelf. You should be able to order one on back order tomorrow so it will be sent to you as soon as we receive them.
okay, thanks
Sure thing, is there anything else I can help with?
that's all
Great, have a nice day!