Hi, how may I help you today?
My return was not completed correctly
Sure, let's get that fixed for you To get started, can I get your full name or account ID?
Rodriguez Domingo
So would you like to update your return?
Well, the return should be completed already The issue is that its not being reflected in my billing statement
Ok, let me look into my options here This looks like a billing issue Did you fail to get credit for your return?
Yea, that's right
To move forward, let's validate your return what was the order ID? and also your username and email?
Order ID: 3593696817 Username: rd185953 and the email is rd185953@email.com
Great, your purchase has been validated How long have you been waiting to get your refund?
I'm not sure, but its been awhile 5 days at least
Hmm, that has not really been a week Sometimes, it takes up to 7 days for these things to process What is your membership level though?
A whole week? That's pretty ridiculous My membership level is Bronze
Unfortunately, we can't make exceptions on this issue for Bronze members please wait a couple more days and then reach out again
What?! That's not going to work I want to get to the bottom of this, why is my return not done
I understand your frustration Mr. Domingo So in my system, I see that the return has been initiated, but the shirt you returned has not arrived at our processing facility yet Sometimes it is a shipping issue and sometimes it is a processing delay, so in either case, it is usually best to wait a week to let things settle down If your billing statement still isn't updated by then, it would be time to take next actions Does that sound ok?
Alright, well at least that makes sense I'll wait two more days then to see what happens
Thanks so much for your patience sir And have a wonderful weekend