Hi, how can I help you?
Hi, I forgot my password. I need to check my account to see my order. Can you help me log in?
Sure, can I have your full name and your username?
Sanya Afzal I'm not sure what my username is
Okay, we can figure out your username too. I will need 2 of the following to verify your identity: zip code/phone/email
39605 (515) 350-3464
Thank you, your username is safzal1 I'll be able to generate a new password for you, but I need either your PIN or your security answer.
what's my security question?
I'm afraid I can't see it on my end, but you should have that information.
I think the answer's Singh
It worked, here is your new password: fmb58dhketk
great, thank you!
You can log into your account now. Is there anything else you need?
no that's it
Okay then, have a nice day.