Hi. How may I help you?
This is David Williams I've been charged for some boots from Acme, but I never ordered anything
Let's check, may I have your account ID and Order ID to verify?
I was a guest there the last time I used the site, so I don't have an account ID but the order ID for this was 1562539146
What is your membership status?
Guest
Then I'm sorry, our servers indicate this was not an error and I cannot do anything to fix it.
You can't do anything about it?
No, we have been told this was not an error and cannot remove the charge.  Very sorry.
Okay, I guess I'll come back when the package arrives
Of course, you may return it if you wish. Would there be anything else today?
No, that should be all for today, thanks
Have a great day! Sorry for the issue.