Hi. Thanks for contacting customer support, how may I help you today?
I want to lay a complaint because the item I want to buy is way overpriced compared to the competition
I'm very sorry to hear that. I'd be happy to look into that for you. May I start by getting your full name?
Norman Bouchard
And the better price you saw was at a competitor, is that correct?
Yes
Okay. now I just need to get your Account ID and the Order ID associated with the order.
Account ID is 7WTRFY5MSE, Order ID is 4913777085
Unfortunately, I'm unable to make pricing changes. We just can't match their promotional prices on certain items.
So there's nothing one can do about it?
Just one moment. I was able to get permission to offer you a 20% off promo code. Would that be okay for you?
Yes, that would be okay
Sure, here is your promo code: FBMOD
Ok, noted. Thank you.
Is there anything else that I can help you with today?
No.
Thanks for shopping with Acme and have a great day!