Hello, how can i help you today
I want to check a shipping issue Because the shipping cost was too high
Okay sure, could i get your full name Username Email adress or Order ID
Chloe Zhang cz262653@email.com Order ID: 1551016870
Okay could i get the shipping status of your order
It's out of delivery
Okay sadly i cannot lower the shipping cost but i can refund part of the shipping fee How much was your shipping fee
I really can't remember but it was on a high side
Okay well standard shipping is 8 so i will refund you $15

is there anything else i can help you with today?