hello, how may i be of service
I need to check that an order was delivered correctly
if i understand correctly, you wish to check the status of a shipment?
yes, order 2857885644
or did you want to update the shipping adress on said shipment? i apologize for the confusion, did you want to check the shipment status, or update the adress of a shipment?
I want to check that a Tommy Hilfiger jacket was delivered check the status
ok, i can help you with that first i need your full name and account id to pull up your account
Chloe Zhang, account id ITHDAQCFRQ
thank you now that i have your account verified, lets pull up the shipment for that i will need both your username and email address
email is chloezhang065@email.com, username: chloezhang065
thanks again

it looks like there is some issue with your shipment there are a few things i can do to fix the issue would you like to change the date or adress of the shipment?
I want to make sure the item delivered was correct
the item has yet to be delievered
what is the item is it a Tommy Hilfiger jacket, $84?
yes the item has not been delivered yes it also seems to be the wrong item, i can fix that and change the item to the jacket for you now
can we correct it
I am correcting it now for you to the Tommy Hilfiger jacket, $84
thank you
all set, your item should arrive in the expected shipping time frame with the correct jacket is there anything else i can help with today? or will that be all?
thats all, thanks
have a good one!