Thank you for contacting Acme.  How may I help you?
Hi I want to manage your shipping details because my situation has changed
Okay, I can help you with that Which details did you wish to change?
My shipping address
Okay, and is this for an existing order, or do you just want to change the address on your account for the future?
Just on my account for the future
Okay, this will only take a moment May I ask for your full name and the address that is currently on your account (the old address)
Name: Joyce Wu Address: 5707 Lexington Ave  Raleigh, MI 2552
There we are.  And before I can update that address, I'll need to gather some information from you for security purposes any two of the following items will suffice: Telephone number, PIN number, Username, password, email address, and/or the Order ID of a previous purchase
Phone Number: (393) 891-8147 Username: joycew79
Okay, and what would you like your new address to be?
5717 Lexington Ave  Raleigh, MI 2552
Okay, you're all set.  Is there anything else I can help you with today?
No but thank you
You're welcome.  Have a great day, Ms Wu