Thank you for contacting Acme.  How may I help you today?
Hello, I would like to make sure the items I purchased are shopped as I got an email stating otherwise
Okay, I can check on that for you
Thanks
Do you wish to confirm that your items have been shipped?
Yes please
Okay, I'll just need to take a look at your account.  May I ask your full name, account ID, and the order ID and then to verify the purchase, I'll also need to ask for your username and email address
Alessandro Phoenix, KCTELTRJVK, 6269210292  alessandrop822, alessandrop822@email.com
Okay I will check with our system to see if your order has shipped

Oh, I see that the item has not been shipped yet.  It looks like there was a delay on our end
Ok
I'll go ahead and expedite that shipment, and it should still arrive on time
Thank you very much
Is there anything else I can help you with today?
That is all
Excellent, have a great day Mr. Phoenix