Hi, how may I help you?
I cannot access my account because I lost my phone for the two-factor authentication
ok, I can help with that
ok
Can I have your full name or Account ID please?
Norman Bouchard
can I have your email to send the reset code to?
I do not have my email on me right now
ok, do you have a PIN or an answer to your security question instead?
yes I have my PIN number Pin Number: 556317
ok great

Ok, I will send the reset code to the email address that is in your account. Also I'm sending a link to updated best practices for online security
Ok, thank you
You're welcome You can access your account by resetting the 2 factor Auth using the email
ok
Can I help with anything else?
That is everything
ok, have a great day