Good morning, how can I help you today?
I was wondering if I could change my delivery to overnight. I need my order asap.
I can help you with that. You just want to change your shipping so you receive your order overnight?
Yes, correct.
Great, can I get your full name or Account ID?
Account ID is KBUJBHZG5L
Thanks. What is the shipping status of your order?
It says order received
Great, it has not left the facility yet so we can change the shipping.
Great, thank you!
Can I get your username, email address and order ID to validate the purchase?
My Order ID  4482348338. Address is7189 Brushwick Dr  Monterey, TX 6273. Name is Rodriguez Domingo
What is your membership level Rodriguez?
Silver
The charge for overnight shipping will be $20. Can I add that to the credit card on your account?
Yes, please add that to the card I have on file.
Great, I will upgrade the shipping to tomorrow for you.
Awesome, can't wait to get this jacket!
It is all taken care of. Your package will arrive tomorrow. Is there anything else you need today?
That is everything. Thank you so much!
Thanks Rodriguez, you enjoy that new jacket!!