Hello, thank you for contacting AcmeCorp, how may I help you today?
I just got charged for an order, but I never bought anything.  Can you fix this?
Oh no, yes I can look into this for you. Just to verify you did not buy anything correct?
No I did not.
May I have your full name or account id please?
Crystal Minh
Thank you may I please have your username, email address, and Order ID?
crystalm071 crystalm071@email.com 2547530061 It said I bought some boots.
Thank you. Let me check our system.

May I have your membership level please?
Bronze
So at this point, I am not showing an error on our side; however, we are able to process the return once the item is received back to us. I do apologize for this inconvenience. Is there anything else you would like me to help with today?
So it's going to be delivered and then I need to return it?  Will I receive a refund then?
Yes you will receive a refund. You will need to call us back once the item is delivered. I do apologize I am unable to update the order at this time.
That's okay.  It's just annoying.
I know I do apologize, is there anything else I may help you with today?
No, that's it.
Thank you for contacting AcmeCorp, please be safe and stay well.