Hello,  what can I help you with today?
Hi there, I was hoping to return an item that I purchased. It's not the same colour as I initially expected.
Ok, no problem! Can I please have your full name, username, email address, and the order ID number?
Sure thing! My name is Rodriguez Domingo and my user name is rd526508 The email address on file would be rd526508@email.com and the order ID number is 1010984155
Perfect, thanks! One moment please
No problem.
What is your membership level?
I have a silver membership level
Also, what was the date of purchase?
The purchase date would have been 2019-09-02
Thanks! Do you still have the receipt for the purchase,  or is the item still in original packaging?
I'm not sure whether I have a receipt but the item is still in its original packaging.
Ok perfect, then you are able to return the item. May I please have your full address to prepare a shipping label for you?
Perfect, thanks so much! My address is 0626 Lincoln Ave  Newark, CA 80542
Would you prefer to return the item by mail, in store, or at a drop off center?
I think it would be more convenient for me to return the item by mail if that's okay
Yes, no problem at all! It should be all set for you to return now. Is there anything else I can help you with today?
No that's everything. Thank you so much for your assistance!
You're welcome, have a great day!