Hi, how can I help today?
Well first off I'm waiting on a refund I was told was coming to me second of all I'd like to send back another return for some more refund on top of that one
I see, please hold as I look into those things for you. So, for the first action, did you want to check a refund status?
yes was approved for 100$ coming back Albert Sanders gold member
Could I get your username, email address and order ID please?
asanders499 asanders499@email.com 5598626369
Thank you.
also a 59$ calvin klein jacket I'll need money back for which arrived defective
Your initial refund is in progress. You will receive it online. That was the method that you initiated are you satisfied with this method?
that'll be fine
Great!
can I send back this jacket too
Sure let me start the process for that. Do you have a separate order ID for that?
no that was the order ID I just gave you 5598626369
Thank you. What refund method would you prefer for this?
the online method for the pending 100 is fine
Could you give me your account ID please?
I don't have that with me asanders499
The refund is for $100, right?
You told me the 100 was coming and I'm looking for another 59 and to send this jacket back as well
Your refund has been initiated. Can I help with anything else?
no that's it thanks for dealing with that
Have a nice day.