Hi, thanks for getting in touch today! How can I be of assistance?
Hi, I would like to check on a shipping status for my order. I have yet to receive it.
Sure. What is your name, please?
My name is Norman Bouchard
Thank you, Norman. And to validate your purchase, can you please send me your username/email and your order ID?
my username is nbouchard161. my email is nbouchard161@email.com. my order ID is 9985823620
Thank you!

And how long have you been waiting for the package?
I've been waiting for about a week now
Okay. Do you know if it's been a full week yet? If so, I can ship you a new one.
Its been 6 days
Okay. Since it's only been 6 days, I unfortunately can't do anything yet, but if it still hasn't arrived tomorrow, please get back in touch and we'll get a new one shipped right out for you. I'm sorry I can't be of more help today.
Okay. Thanks for your help
But can I assist you with anything else?
Nope, thats it
Okay, have a great day!