Hi! How can I help you today?
Hello! I was hoping you could help me with my order.  The delivery time ins't right and I'm hoping we can change it
Absolutely. can I please have your full name or account ID?
I'm David Williams
Now to validate the purchase, can I have the account ID and Order ID* please
Absolutely, it's PEWL5QVGR9 Order ID: 1154496378
Great!

What is the items shipping status?
It says Delivered
My apologies, but this the item is already delivered there is nothing that we can do. Is there anything else I can do for you today?
Oh, ok.  I guess that is all then.  Thank you
No problem, have a good day!