Hi, how may I help you?
Hi. I need to check the status of my order/
I can help with that What do you want to know about your order?
I have been waiting for 5 days and still have not received it. I need to check on the shipping status.
OK, one moment Have you received an email about the status of your order?
no
Ok, can I have your full name or Account ID please?
Chloe Zhang
I need to validate your purchase Can I have your username please
cz554202
Great, can I also have your email address and Order ID please?
cz554202@email.com    7257480385
great. And it's been 5 days that you have been waiting correct?
yes
Just to let you know it can take up to 7 days for the item to arrive
When was it shipped? Do you see any tracking info?
One moment Do you have the Shipping Status?
No, I haven't received anything about it.
Ok, that's good It says it's out out for delivery and should be arriving by tomorrow.
That's great.
Glad I can help Is there anything else I can do for you today?
No, thank you
Have a great day!