Hi! This is Acme customer support. How may I help you today?
I placed an order and it seems the cost of shipping was way high.  I wanted to check to see if that's correct and/or if I can get  a refund on that
Let's get that straightened out for you. Can I please get your full name?
Alessandro Phoenix
Mr. Phoenix, I'll need your Username, Order ID and email address so that I can access that order. Do you have that information available?
aphoenix782 aphoenix782@email.com Order ID: 8800360582
And do you have the shipping status on that order?
Delivered
Because it has been delivered, I can't waive the fee for you completely. I can offer you a partial refund of $8.00 though.
That would be great.  Thank you
No problem, just a moment and I'll get that credit on your account.

That's it. Is there anything else that I can do for you today?
No that is all.  Thank you again
Thanks for shopping with Acme and please don't hesitate to contact us with any concerns you may have.