Hi, how can I help you?
I want to find out if I am missing $40 in store credits.
Okay, can I have your full name?
Chloe Zhang
Thank you, now where did the credits originate from?
i earned them on a previous purchase.
Looks like the system mistakenly lost your credits.

Here is a $40 promo code to replace the lost credit: 9WUI9
ok, i've written it down so i can apply it to my order in a few minutes.
Great, is there anything else you need help with?
that is all i needed right now.
Okay, thank you and have a nice day.