how may i help you today?
Hello. Just has a question about shipping on my order.
just to clarify, you are asking about information on your shipping order today, would you happen to be inquiring about the status or pricing?
Neither of those. I actually wanted to cancel the order and get a refund but I see it has already shipped. What can I do?
i see, so you are wishing to get a refund on a shipped order correct
yes
for what reason was the item returned?
order number is 0243316748 I felt the shipping cost was too high
i can get you that refund today i just need to puill up your account may i get your full name please?
Ok. Thank you Chloe Zhang
now may i please ahve your username and email in order to pull up your order?
username: chloezhang277 chloezhang277@email.com
how would you like your refund payment? we can do gift card, store credit, credit card used on order, or paper check
You can put it back on my credit card.
ok let me initiate that for you i will need your account id to process the refund to your credit card
WBRJIKNYLG
do you know the amount the refund was for?
$197.00 plus shipping Ty
is there anything else i can help you with today?
No tats all
have a good one