good afternoon, how can I help you?
I have a question about my account
sure
I got a notification that the premium subscription was added but I never agreed to it. I'd like it removed and the $40 charge refunded back to me please
I understand, ok could you give me your full name or account ID please
Crystal Minh
Now would you tell me where you received this notice? if it was for email, news or spouse
email
ok let me check the system

ok, it was an error on our part forgive the problems caused, we will make the return
ok thanks
all set!
great
forgive us again. a pleasure to help you