Hello, thank you for reaching out to us today. How may I help you?
I'm showing a charge for an order that I never placed.
I'm very sorry to hear that. Was this concerning your subscription, multiple items, or not ordering something at all?
It's about not ordering anything at all. I never placed any type of order, but I go charged for things.
Alright, let's see what I can do to help. Can I have your Full name please
My name is Chloe Zhang.
Alright I was able to pull up your account. Do you have an order number?
It says 4421763097
Okay thank you. I'll also need your Username and Email address please.
My username is czhang23, and my email is czhang23@email.com
Alright I was able to find the order. Let me check with my system and see if there was an error.
Ok, thank you.
Could you provide me with your membership level please?
My membership level is bronze.
Alright, After checking with the system there wasn't an error. If I went ahead with the refund without confirmation we risk doing a refund when there wasn't actually a charge issued. Sadly I'm unable to help with this inquiry.
So what do I do. I got charged for an order that I didn't want. And never ordered.
I would suggest double checking with your bank to see if there was actually a charge or if it was a mistake on their end If that doesnt work you can try contacting us again but at this time I am unable to help. I'm sorry for any inconvenience this may have caused.
I'll check with them, but if it shows I was charged, I'll be calling back.
Please do so if it can't be resolved through them. Thank you for shopping with us and I'm sorry again. Have a good day.