Thank you for contacting Acme.  How may I help you today?
Hello I am ordering a gift for my partners birthday however my credit card is not working on your site Says invalid although it's not I'm sure
Oh, I'm sorry to hear that.  I have a few tricks that we can try, and hopefully one of them should fix the issue If not, I can take down your details and place the order manually
What am I missing here
Okay, first off, has your card been renewed recently?
I need to use this card on the site going forward i don't want to chat everytime i place an order capesh?
Sometimes our system may still be holding onto an older card with a different expiration date, and that can cause problems
Renews every year my credit company appreciates my business what do you mean Oh your system sorry
I just mean, does the expiration date on your card match the one that may be auto-filled in your order form
No new card since my last update on your site sorry I misunderstood
Okay, another thing that happens very often, including to myself, is the the number may just be typed in wrong I've found that it can help a lot to copy and paste the number directly from the bank website, just to be sure
I can try to reenter it or copy better yet like you said I am doing that now I know I was typing it right but it worked when I pasted it.  I don't get it but its working now
Ah, I'm glad to hear that Is there anything else I can help with while we're here?
Yes I am so glad at least it's working, it can be quite frustrating Thanks for your help no thank you
Indeed, but it happens to everyone at times
Thanks for your understanding bye now
okay, well, I hope you have a great day You're welcome, bye