Hello, how may I help you today?
hi I would like to access my account, but I forgot my password
I can certainly help you restore access to your account. Can you please tell me your full name or account ID?
Sanya Afzal
Can I also have your username please?
I don't know it
No problem. We can recover your username first.
ok thanks
Can you please tell me your zip code and phone number?
(353) 575-5342 8984
Are you sure that your zip code is correct?
yes
Thank you Your username is safzal1

Due to security concerns, I am unable to recover your current password, but I can generate a new password for you. Can you please tell me your PIN number or the answer to your security question?
I don't have any of these information
Are you absolutely sure?
yes I am Sadly I cant rememebr
Please give me a moment. Is this about your two factor authentication, by any chance?
Can you help me with just my username Would like to try again with a password I think I might have used
So was this about your username or your password?
my username please
Your username is safzal1
Thanks.
Is there anything else I can help you with today?
That's all
Thank you. Have a great day!