Hello, how may I help you?
I wanna return an item that is the wrong size. it is a calvin klein jacket
Let me help you with that. So your jacket arrived and it is the wrong size?
yes
Could I have your full name or account id?
Joyce Wu and Order ID: 2510621406
Could I have your username, email address and order id to validate your order?
Order ID: 2510621406 Username: jwu04117
And your email address?
jwu04117@email.com
Thank you

Could you tell me your membership level?
Gold
As a gold member you get unlimited returns.
cool thanks
Could I have your address for the shipping label?
Address: 3966 2nd Ave  Baltimore, CA 21244
And how would you like to process your return. By mail, In Store, Or Drop off center.
mail
Your order return has been processed to be returned by mail. Can I help you with anything else?
no
Have a good day.