Hello, how can I help you today?
Hi there, I signed up for the premium subscription but it seems that I had been charged twice for it Could you please help me very and removed the extra charge?
Okay, let me see what I can do to help you with that. Can I have your full name?
Alessandro Phoenix
And your account and order ID's?
Account ID: J8KHLRETLN Order ID: 4481876492
Okay and what's your membership level/
Bronze
Okay, let me check in the system
thnx
Okay, how much is the extra charge?
$25
So your normal bill is $25 and you were charged $50?
yes
Okay the amount should be refunded to you ASAP. Is there anything else I can do for you?
thank you no that'll be it
Then have a nice day!