Hi, how can I help you?
Hi, I ordered something and I need to get it ASAP. Can I upgrade to overnight shipping?
Sure, I will need your full name, account ID, and order ID.
okay my name is Joyce Wu and my account is V6OEGZRIHX The order number is 3156172181
Thank you, what is the current shipping status of the order?
Hmm, it says delivered I guess I don't need to upgrade the shipping then :)
Ah I see, sometimes the system says delivered very close to the delivery. It should come very soon!
Great, thanks for the help!
You're welcome, have a nice day.