Hello, how may I help you today?
Hi, I was hoping you could clear up a confusion I ordered one item, but my email confirmation says I ordered two
Sure, I can look into that for you. Can you please tell me your full name or account ID?
yes, its Joseph Banter
Before I can look into your order, I need to verify your identity. Can you please tell me your account ID and order ID?
Account ID: P6SKCVQWPJ and Order ID: 9437544609
Thank you

I sincerely apologize. It looks like we may have sent you an extra item by mistake. Can you please tell me the shipping status of this order?
oh ok, as long as I wasn't charged yes, it says delivered
Since the item is already delivered. Can you please call the customer support number and start the return process?
of course thanks
Also, I would like to offer you the refund right now for the inconvenience you experienced.
that would be great, thank you
Can you tell me the cost of the extra item?
99$
Your refund of $99 has been processed. Is there anything else I can help you with today?
that's all thank you
Thank you. Have a great day!