Hello, what can I do to help you today?
Hi.  My name is Albert Sanders.  I needed to find out if my account includes free international shipping. Would you be able to tell me?
Yes I can, give me a moment to pull what I need up.

No I'm sorry Mr. Sanders your account does not. Any further questions you have about your account can be answered on the FAQ I'm going to give you the link for.
Ok thank you.
Is there anything else I can do for you?
That is it for today.
Well then have a nice day!