Hi, there.  How may I help you?
A subscription has been added to my account that I didn't want.
Okay, I can look into that for you.  May I have your name please?
Joyce Wu
May I please have your Username, email address, and Order ID?
I don't know my username and I don't have an email address or order ID
Okay, can I have your Account ID and Order ID?
I don't have either one of those. All I have is an address.
All that you have is a home address?
yes
Okay, do you have phone number, as well?
no
Are you a Gold, Silver, or Bronze member?
silver
So, I don't have enough information to access your account today.
Ok then. That that that's all the info I have
I can send a message to our internal team so that someone can get back to you ASAP.
ok
Is there anything else I can help you with today?
No, that's all
Have a good day.