Thank you for contacting Acme.  How may I help you today?
Hi I was trying to view my shopping history online But I have recently lost the phone that I use for two-factor authentication. I was hoping you could help me
Oh, I'm sorry to hear that, but I can help
Thank you
If I can gather some information from you to confirm your account identity, I'll be able to email you a one-time code that you can use instead of the usual text-message code from there you'll be able to access your account and either turn off the 2FA, or put in a new phone number
sure.
I will need to ask your full name, and your email address
Alessandro Phoenix i have my pin number. Will that work instead?
and also, for security purposes, either your PIN number, or the answer that you gave to a security question (it was most likely your mother's maiden name)

Yes, you read my mind.  Thanks
221405
With your PIN number, I can see an email address on file, will that be okay for receiving the code?
Sure. Thank you
Okay, the link has now been sent.  That should allow you to log in now
Thank you
Is there anything else I can help with while we're here?
Thats all. Appreciate it
Okay, have a great day, Mr. Phoenix