Hello, thank you for contacting AcmeCorp, how may I help you today?
Hello. I want to change my shipping method to next week.
I would happy to look into this for you.
I decided I can't afford the charge.
May I have your full name or account id please?
Yes, I'm Albert Sanders
Thank you Albert and may I have your account and order id please?
Account ID: 3ZWLQUDRSB, Order ID: 0675715681
Thank you, and may I have the shipping status?
Let's see... oh geez it says delivered I'm still at work so I haven't checked
Thats ok, may I have your membership level please?
Silver
I can add a credit back to your account for the shipping fee. Would that work for you?
Wow that's great! Thanks.
Your welcome, is there anything else I may help with today?
Nope, have a great one!
Thank you for contacting AcmeCorp, please be safe and stay well.