Welcome to AcmeBrands. How may I help?
Hi I cannot seem to log in and I wanted to check status of my order
OK. Why were you not able to log in?
I lost the phone you use for two-factor authentication.
OK, I see. One oment, I can help resolve this issue. May I have your full name or account ID
thanks yes, I am Albert Sanders
Thank you Albert, I have pulled up your account.
wonderful!
What is your email address?
I am not sure which I used, I do have a PIN tho 732317
Great! That works

I will send the reset link to the email on file
ok, can you tell me if my order has shipped by chance as well?
Sure. Please use the link here to read our stay safe best practices online

Let me check on that shipment
Great!
Yes, your item has shipped and you should be receiving it shortly. Anything else I can help with?