Hello, thank you for shopping with AcmeBrands! How may I help you?
Hi! I received a promo code from my birthday event but when I used  it, the website said that it is invalid. Can you help me please?
Sure! Let's find out what is going on. May I have your full name?
Albert Sanders
Promo codes are only valid for 7 days, so I will find out when it was issued.
Oh dang...
Your code should be valid. I will generate a new one for you to fix it.
Wow.. Thanks
Your new promo code is ZXKOM
Thank you so much
Oh, I'm sorry. It should actually be 1U379 instead. I needed to update the discount. Is there anything else I can do for you?
No problem. That is all. Thanks
You're welcome! Have a nice day.