AcmeBrands, how may I help you?
HI i was calling to check the status of my order I see that there is an extra fee added for no reason
Let me help you with that. Could I have your full name or account id?
Joseph Banter
Could I have your account id and order id to verify your identity?
Account ID: T3GH4JF9FH Order ID: 7278908661'
Thank you Let me check the system.

Could you tell me your membership level?
guest
According to the system, the extra fee is due to an order. I cannot removed the additional fee. Can I help you with anything else?
No. Thats what I was calling for Is there nothing you can do?
No, the additional fee was part of the order as it was during a price surge.
Okay. Thank you
Have a good day.