Hello, how may I help you today?
Hi, I have trouble accessing my account and I want to check on an order
I can help you with that, were you having trouble with your username, password, or the two-factor authorization?
I lost the phone I use for two factor authentication
Okay, could I get your full name, please?
Sanya Afzal
Hi, Sanya. I can send an email to you with a link to reset the two-factor authorization. What is the email address?
I don't have it with me at the moment
We can bypass this if you can provide to me either your PIN number or mother's maiden name to verify your identity.
I don't have those either
I'm sorry but we are unable to remove the two-factor authorization without those mean of identification. Is there any other issue you had that I could help with?
No, I can just contact you later when I have those information ready
Okay,  sorry, and have a good day