Hello, I forgot my password.
Hello Sure, I can help you with that. What is your full name and account ID?
My full name is Sanya Afzal. My account account id is 588698
and what is the username for the account you need me to reset the password on?
It is safzal73
OK. For verification purposes, I need either your PIN or the answer to your security question.
I can give you my pin, it is 588698
Great. I can not retrieve your previous password, but I can reset it

Your new password is 1s0udmn6a7k
Thanks you! It works.
this should give you full access to your account Great. Is there anything else I can do for you?
Appreciate it! Nothing else.
Alright, you have a great day.