Hello. How can I help you today?
Hello, I recently signed up for a premium subscription but I was charged twice.
Oh let me take a look into this. Can I have your name please?
Albert Sanders
Can I have your account ID and Order ID?

What is your Membership level?
It's guest right now my I paid for silver
Can I have your account ID and Order ID?
HI8ZLBNOJ2 and a recent order id I have is 2606771256
Hello?
Hi
And how much was the extra charge for?
I was charged double, so whatever a silver membership costs
Im showing $10 I will refund that amount to you.
Okay, thank you.
Okay I have refunded the extra fee. Im sorry about that. Anything else I can help you with?
No, thank you for the help
Great. Have a nice day.