Hello. How may I help you today?
Hi, I had a question about my account
Sure. May I have your name please?
Joseph Banter
How may I help you today?
Somehow my subscription has been removed from my account But I still want it, I'm not sure what is going on
Oh lets look into this. One moment please.
Alright
And how were you notified of this change?
I heard some news
Looks like there was a problem and your account was deleted. Let me reinstate it real quick.
Oh, okay.
Sorry about that. When we switched software some accounts were not transferred correctly. Anything else I can help you with?
Ok, that makes sense. Nope, that was it.
Great. Have a nice day.