Hello, how can I help?
I would like to complain about the pricing on an item.
What seems to be the issue?
I was looking to buy a michael kors shirt, and it it well over $20 more on your site than I've seen it in stores.
Let's check on that for you. Can I get your full name or account ID?
Joseph Banter
Thanks, where did you find a lower price?
Nordstrom
Okay, can I also get your account ID and Order ID
Account ID: NVNB9I7BQW Order ID: 3470355449
Thank you. Our pricing algorithms use several different mechanics that utlimately result in the price of an item
I can buy it elsewhere if it is overpriced I suppose.
Let's see what I can do Okay, I can offer you a one time only promo code for the item if you would like?
Okay
Here you go 66PHI
Thanks
Is there anything else you need?
No that's all I needed
Have a great day