Hi, how may I help you today?
Hi, I just got charged $74 for a pair of jeans I never bought! You have got to be kidding me!
So sorry to hear that! Let's see what I can do to solve this issue. To get started, can I get your full name or account ID to pull up your account?
My name is Rodriguez Domingo
OK, now i need to check which order you are referring to What is your username, email and order ID?
My username is rodriguezd905 the email is the same, but @email.com Order ID: 2656347300
OK Rodriguez, all those items have been validated

OK, I have looked into this issue for you and I don't think its actually an issue Can I get your membership status?
Silver What do you mean its not an issue I just got charged $74, that's totally an issue!
So basically, even though it says you were charged, it does not show up as charged on our end How did you find out about this?
I got some bill associated with it
Right, was it an email?
yes
Well, I assure you that email was not from AcmeBrands because you were not charged for anything, since you did not buy anything
Hmm, ok so no charge was made?
That is correct
Ok, I guess i'll check the email again then. Definitely a bit confused.
That's understandable. Given the situation, if anything shows up in your bank account, please do contact us again, but from our end, nothing is showing up
Ok, got it
Will that be all today?
yea
great, have a nice day then