Hi, how can I help you?
I'm starting to get concerned about an item I ordered 9 days ago that still hasn't arrived
Sure, I'd be happy to assist you with that. May I have your name please?
Chloe Zhang worried about my michael kors boots
Thanks, can I have your username, email address and order ID as well please? I bet, it's no fun when a delivery is delayed!
chloezhang337 UCNZDTPM4W chloezhang337@email.com just dunno if it was lost or I should have gotten it or what
you definitely should have received it by now since it's been more than a week I'll go ahead and reorder those boot for you Can I have your address please?
5105 circle dr San Mateo tx 95860
OK, I've gone ahead and reorder that for you - sorry about the delay but you should have them shortly. Is there anything else I can help you with?
ok great no that was my concern for today thanks
you're very welcome, have a great day!