Hello, and thank you for choosing AcmeBrands! What can I do for you?
I would lie to check the status of my order because the delivery time is wrong and needs to be changed
I'm happy to help you with that. Can I have your name, please, so that I can pull up your account?
Sure, Chloe Zhang
Thank you, Chloe. Do you need to change the date of delivery, or the time of day?
The time
No problem. Can I please have your account ID and order ID to verify your identity?
Yes, my account id is NTBHAIV9SE and my order id is  5895255055
Verified, thank you!

Do you know what the shipping status is?
Its saying ordered received but i haven't received anything
Perfect, then it's early enough for me to change this for you.
great!
Done! I've changed it from morning to evening for you. Can I help you with anything else?
Thank you for your help no that will be all
You're welcome. Have a nice day!