Hello, how can I help you?
Hi.  I was charged for something but I didn't buy anything. Please help
Let me help you with that. Can I get your full name or account ID please?
Crystal Minh I don't have an Account ID just a username or order number
Thanks. Can I also get your username, email address, and order ID please
cminh161 cminh161@email.com 7876209532
Hello, it looks like this is indeed an error. How much was the item, so I can refund the purchase?
$49 Thank you
Thanks, I have processed that refund for the order. Sorry for any troubles. Is there anything else I can help you with?
Nope thank you!
Have a great day