Hello, how can I help you today?
I am trying to use a promo code but it keeps saying its invalid. I got it five days ago.
Okay, can I have your full name?
Albert Sanders
And just to be clear you got it 5 days ago?
thats correct
Well let me check the system to see what the problem is.

Can I ask for your membership level?
bronze
Well the system is telling me that the code on your account should be working just fine, but because you're a valued customer I'm just going to void that one and provide you with a new one that should work.
I appreciate it, I have no clue why it was not working
Your new code is: JDSYV Is there anything else I can do for you today?
thats all thanks
Well then have a nice day!