How may I assist you today?
there is an extra fee on my order that i can't figure out why i want to see the status becuase of this mystery fee
I see, so you have a mystery fee on your order, I am happy to assist you with that today I will need your full name to pull up the accoutn I will also need your account ID and Order ID to pull up the shipment, after getting your full name
Order ID: 7766507090 Account ID: IJBQTOPPA0 Name: Crystal Minh
Thank you Crystal, one moment while I get everything verified

hmm, i am not seeing any errors on our end what is your membership level? Do you know your membership level? (Guest, Bronze, Silver, Gold)
Silver
and what was the amount of the extra fee? I am able to refund it to you right now In other words, how much extra were you charged in $ so I may refund it
8
I have refunded your eight dollars Is there anything else I can help with today?
that is all thank you!
Since there seems to be nothing else I can assist with, I wish you a good day!