Hello! Thank you for shopping with AcmeBrands. How may I assist you?
I would like to change my shipping details, I seem to have ordered the wrong item by mistake.
I'll be glad to help you with that. May I get your full name, please?
Sanya Afzal
To continue assisting you, may I please get your Account ID and Order ID?
Account ID: 0O2SVTREOK Order ID: 1939372821
What is the shipping status on your order? It may be "Order Received", "In Transit", "Out For Delivery", or "Delivered".
Delivered
Thank you, Sanya. To validate your purchase, may I please get your Username, Email Address, and Order ID?
sanyaa44  sanyaa44@email.com 1939372821
Thank you, Sanya. I have updated your shipping information to reflect that you need to make an order change. Someone from our purchasing department will contact you with further details. To continue assisting you, may I please get your Account ID and Order ID?
0O2SVTREOK 1939372821
I apologize, I sent the wrong message. :) Thank you so much for contacting AcmeBrands customer service. Goodbye!