Hello, how can I help you today?
Hello, I was trying to log in to my account to check my shopping history online but I cannot log in because I forgot my password
That's okay, I can help with that. Could I get your name or account ID?
Joyce Wu
Do you still have your username Ms. Wu?
jw978235
I can't recover old passwords, so I'll make you a new one.
Ok thank you
I'll just need your PIN number or the answer to your security question.
128429
Thanks.

Your new password is: ww9aewnbff
Thanks
Can I help with anything else today Ms. Wu?
that is all
Have a nice day.