Thank you for contacting Acme Brands! How can I help you today?
I accidently ordered the wrong item and was wondering if I can change the item
I can check to see if we can make the adjust to your order. Can I have your name or account ID?
Norman Bouchard Account ID: 4VEJCYVP8U
Thank you. You need to both remove an item and add a different item to your order?
I think at this point I'd rather just cancel the order
Okay. Which is your order ID number?
Order ID: 5545781356
What is the shipping status of your order?
It says in transit
What is your membership level with us?
Gold
Since the order has already shipped, I'm unable to cancel to order. However, I'll be able to refund you right away. Once the shipment arrives, you'll need to contact us for a return shipping label.
Ok, that sounds good thank you
You're welcome. What was the cost of your order?
$54 Thanks for the help thats all i needed
I've refunded your account $54. Is there anything else I can help you with?
No, thanks again
Alright, well enjoy your day!