Hello! Thank you for contacting us today. How can I help you?
Hi there!  I just tried to use a promo code for a shirt I wanted to buy but... It's been declared as invalid.  Is there anything else I can do?
I can look into that for you. Can I have your name please?
I just got this code 9 days ago so I thought it would work. Sure. It's Rodriguez Domingo.
Thank you, Rodriguez. Let me just look into that quickly.
Thanks, I appreciate it.
Rodriguez can I ask what your membership level is please?
Silver.
Perfect. Unfortunately our promo codes are generally only good for 7 days. Because we value you as our customer, however, I am going to generate a new one for you.
Thanks!  That's really nice of you.
Okay, Rodriguez. Here is your new promo code: H1E9E. Is there anything else that I can  help you with today?
Thank you very much for your help. Nope, that was all. :)
Thank you and have a great day!