AcmeBrands, how may I help you?
I think I may have a subscription that I didn't order
Let me help you with that. Could I have your full name or account id?
Rodriguez Domingo
How did you hear about that subscription?
I heard some news about it
Let me check the system.

There is a subscription on your account. Let me remove it from your account.
okay, thanks cool, will I get a refund?
That subscription has been removed from your account. How much was the subscription, so that I can refund the amount?
It should be $40 great, thanks
I apologize for the error. Your refund should be in your account. Can I help you with anything else?
cool, thanks, that's all
Have a good day.