Hello, how can I help you today?
hi there I think i signed up for premium. Im not sure it went through can you give me an update on its status?
Alright, you were just wanting to know if your subscription was active?
Yea i want to make sure i have it
Can I get your full name or Account ID to pull up your account?
Chloe Zhang 34ECKQZLIA
Thanks Chloe. To verify your identity can I also get your Order ID?
7331807242
I just pulled up your account and your subscription is currently not active.
Oh no Can we get it on my account again?
Your balance was due yesterday so it isn't a problem.
Ok ill set it up again
I just sent you a link to your account so you can access it. Do you have your username?
Thank you for your help No i dont
You will need your username to access your account. It is czhang1 If you like, I can pay the bill for you today.
Yes that would be great
I have put it on your card on file. Is there anything else I can do for you today Chloe?
No thanks youve been great
Thanks so much! You have a wonderful day!