Hi I am Norman Bouchard
Hi, there.  How may I help you?
I'm looking at a Tommy jacket to wear for cooler days I'm interested in seeing how I detach the hood Is there a way to do so?
I can help you with that.
perfect
There should be 5 buttons located on the collar of the jacket.  Just unbutton those, and your hood will detach.
Ok I see! That is great. I will place the order. Thank you for your help
You're welcome.  May I help you with anything else?
Nope!
Have a great day!