Hi! Thank you for contacting us today! How may I help you?
I want to check my order status because the shipping charge was too much I would like to get a refund for the shipping
I'll be glad to assist with that today Can I please have your full name?
Joseph Banter
I have pulled up your account. I'll have to verify your account.  Can I have your username, email address and order ID?
My user name is josephbanter118 my email is josephbanter118@email.com the order ID is 2838316242
Do you know your membership level?
It's silver
Thank you and what is the shipping status
It says it's in transit
Thank you for all that information.  As a silver member, we always trust you.  I will issue a refund to you
Thank you very much
Was there anything else I could assist with today?
No that's all thank you
You're Welcome. Have a great day