Hi, how can I help you today?
I need to know the status of my refund
ok, I can help you with that. What would you like to know about your refund status?
when will I get it?
ok great. Can I have your full name or account ID please?
David Williams
Thanks Mr. Williams. One moment
1570515858
Ok, to check your refund status I will need your Username and Email please.
dw875388 dw875388@email.com
Ok great. The last thing I need is your Order ID.
1570515858
Thank you, one moment please.

Ok your information has all been verified Let me check the status of your refund. Have you already requested the refund and you just want to know when it will arrive?
just checking the status and when it will arrive
Ok, thanks. Let me check on that now.

Sorry for the delay Ok, sorry about the wait.  I have found the information needed about your refund. It is in progress and you should be receiving it within the next few days.
thanks
Your welcome. Sorry again it took so long to get you this information. Is there anything else I can help you with today?
no
Ok, enjoy your refund and have a great day.