Hello
Hello, how can I help you?
I ordered boots from you in size 7 But the boots are really big on me and I need a different size Can you help me return them?
Sorry to hear that. Can I please have your name?
Crystal Minh
Can I have your username, email address and order number?
crystalminh679 crystalminh679@email.com 8224455500
Thanks, and what is your membership level?
guest
Okay, and when did you make the purchase?
I bough them on January 17, 2020
Do you have a receipt?
let me look... No, I'm sorry. I threw it out, along with the original packaging
Okay, I apologize but I won't be able to return it.
Oh no really? But you should have a record of my purchase I promise that I bought the boots from you
I apologize but without a receipt I'm not able to do anything.
Okay. I suppose that makes sense I should have kept the receipt Well, thank you for trying anyway
Yes, in the future please keep that in mind. You're welcome.