Hi. Can I help with anything today?
Yes, I need to check on my order. I noticed that the delivery time is incorrect, and needed to adjust it if possible.
Oh I see. I can definitely look into something like that for you. First can I get your name and account ID?
Sure. Alessandro Phoenix and my account ID is QM5NEI340C
Now that I have your account pulled up can you provide me your order number?
7548481418
Thank you so much. What specifically do you want to know about your delivery time?
I need to change it to later in the day. It wasn't supposed to be delivered until 4pm, but my tracking information says it will be here at 2pm. I would like to be home when it arrives.
I understand now. Give me a moment while I look into this.
Thanks
Looks like that is correct. Let me get that delivery time updated for you for 4pm.
Great! Thank you!
Ok Alessandro I went ahead and updated that delivery time for 4pm. Is there anything else I can help you with?
No, that is all. Have a great day!
Thanks same to you.