Hi, how may I help you?
I would like to know more about the refund policy
Sure, and to whom do I have the pleasure of talking with?
Why do you need my name? I haven't bought anything yet I just have a quick question
Ok, that's fine.  What is your exact question about refunds?
Well, I'm buying a gift for my niece's birthday and I want to know how to return the gift in case she doesn't like it I'm not great at buying gifts for little girls so there's that to deal with
Got it I can help you with that Refunds are only available on items that have yet to be shipped

If this is for a gift, you probably want to know about returns instead?
yea, that makes sense Can you tell me about the return policy as well
The policy on returns depends on your membership level. Namely, Gold get unlimited returns Silver members also have benefits, which is better than Bronze, and those are better than guests What membership level are you?
I'm gold
Ok, you should no problem with returns then!
Wow, ok that's easy enough I guess I have to do it for my niece In any case, we'll figure it out
Certainly, and in any case, keeping the receipt always helps
yes, thanks that makes sense
Is there anything else I can help you with?
That's it, thanks
ok, have a wonderful day!