Hi, what can I do for you today?
Hi, I am having a problem accessing my account because i forgot my password.
I can help you recover that.
okay, thank you
I'll need your full name first
Name: Joyce Wu
Hi Joyce, I'll also need your username.
Username: joycew25
I cannot give you your old password but I'll go ahead and make a new one for you. I will need you pin number or the answer to your security question.
Security Answer: Singh
Your new password is 1uc2boolvtp Is there anything else I can do for you today?