Hi how can I help you
Hi, I'm having a problem with your website. It is so slow! I need to buy some stuff and it's taking forever to load.
OK I will help you with that

First I have sent a notice to the internal team so they can look into it Can you try logging out and back in again to see if that helps?
Sure, I'll try that Nope, didn't work Still slow.
Try going to a different website and see if it is also slow
Okay, trying that now. Oh wow, turns out even Google is taking forever to load. I guess it is just my internet connection that's the problem. Sorry, I should've checked first!
No problem Anything else today?
Nope, that's it. Thanks for the help
Have a nice day