Thank you for contacting AcmeBrands, how can I help you today?
I was recently informed that I have a premium subscribtion.  I do not want this service and would like it canceled.
I can look into this for you. Can you provide your full name or account ID?
Joseph Banter
Can you tell me if you have already been billed for the subscription?  What brought this to your attention?
yes i have.  i got an email about it.
Let me check in the system to see what I can find out.

It appears that this was a scam email.  If you check the sender, this is not from the official AcmeCorp marketing team.
ok
Is there anything else I can help you with today?
no thats it
Thank you, have a great day!