Hello, thank you for contacting AcmeCorp how may I help you?
Hi my name's Crystal Minh.  I need to check an order status, but I'm unable to access my account
I would be happy to help.
The problem is, I have two-factor authorization set up, but I lost my phone.  Is there some other way that I can get in?
Yes, one moment please.

May I have your email address?
cminh315@email.com
I would send you a code to your email address as well as link about security best practices.

Is there anything else I can help you with today?
Okay, great.  That code can be used in place of the texted code? Ah there it is, I'm able to log in now.  Thanks, that's everything
Great, anything else today? Thank you for contacting AcmeCorp, you have a great day.