?Hi, how can I help you
I need to check the status of my order. The email confirmation says I ordered 2 items, but I only ordered one.
I can help with that Can I have your full name or Account ID please?
Chloe Zhang
Can I also have your account ID please?
RMFYMPZB4W
Thank you And can I have your Account ID? Order ID I mean
8080793664
thank you Let me look up the email you were sent

Ok, I see there was an extra item added Do you know your Shipping Status?
IN TRANSIT
Ok, it's already shipping to your home so I won't be able to take it off the order. What I can do is refund you the money today, and when you receive the item you can contact us to return it. Is that ok?
yes that will be fine
Ok great. How much extra were you charged?
$69
Ok, I refunded your money. When you contact us later we will give you a shipping label so you can mail us the extra item back Sorry for the inconvenience!
That's ok.  Thanks for your help.
You're welcome Can I help with anything else?
No, that's all
have a great day