welcome! how can i help you?
Hi, I never received my package and I'm wondering where it is. My name is Joseph Banter
let me check

I need your username, email & Order ID please also, how long have you been waiting?
Username: jb835358 jb835358@email.com Order ID: 0523181353 I've been waiting for 5 days now
your order is in the system, we generally need to allow 7 days for the order to arrive. If it has not arrived in a week, please let us know & we will send another. OK?

is there anything else?
No that was it, I guess I'll just wait a bit more. Thank you.
OK be sure to let us know if there is a problem, and have a nice day