Hi, how can I help you?
I need some specs about an item. Can you help with that?
Yes, I can help What would you like to know
I'm looking at a black michael Kors jacket. How do you remove the hood on that?
that's one of our best jackets one moment and I can tell you how to remove the hood
sure
Ok, the hood is pretty simple to take off... You will have to find the 5 buttons on the collar of the jacket first... And then just unbutton those 5 buttons and the hood will be removed!

Does that answer your question?
perfectly.
Great, can I help with anything else today?
actually yes Does that jacket have any hidden zippers or compartments?
One moment, let me check No, there are no hidden zippers or compartments. It does have nice outer and inner pockets though
Okay. That's all I wanted to know. Thanks!
Your welcome! Have a great day