Hi! How can I help you today?
My husband told me that a premium subscription was added to our account that we didn't want
No problem, just a moment. Can I please have your full name or account ID.
Joyce Wu
I am going to see if this is a problem in the system.
ok
The service has been removed.
Great. Thanks.
I am also going to offer a refund because of this error

I have refunded $40 Is there anything else I can do for you today? Are you there?
No, that's it. Thank you.
Great, thank you for contacting AcmeCorp and have a good day!