Hello, how can I help you today?
I want to buy a pair of boots but they are out of stock
Glad to help. May I have your name please?
David Williams
thanks David.

Which particular brand and type are you looking for, David?
They are Michael Kors boots
thanks David. I will write up a report and let the Purchasing Department know about this, so they can do a better job.
Good but can you back-order them for me?
Sure, I can do it for you. the item will be shipped immediately when it becomes available.
Thnx
give me a second.

what size do you want?
12
Okay. Is it okay that I use the same credit card that is on file?
Yes
Perfect. The purchase has been made. Your order will arrive soon.
Thank you
Great, is there anything else that I can help you with?
That's it. Thanks for your help.
Have a nice day!