Hi, how can I help you?
Hi, my promo code I have seems to be invalid. It's showing as such when I try to purchase my jacket today.
Okay I am sorry about that
I got the code 2 days ago. I'm Joyce Wu, Order ID: 8976886069 jw325612 is my user name, in case you need it.
what is your membership level?
Email Address: jw325612@email.com , Level is Silver.
Okay, I am just going to issue a new promo code for you.

Here is your new code RDHE1
Great, That should solve it. Thanks so much. I got it. That's all I need.
Have a nice day