Hello, how can I help you today?
Hi my name's Albert Sanders, gold member I'm wondering about shipping costs, because I received an email that's a bit confusing
I see, let's see what we can figure out here.
Is the shipping cost included in the displayed cost?
May I have your account ID and Order ID, Albert?
YQ9UMVBQ8X 5553913307
Finally, I will need to validate this purchase.  May I have your username and email address?
asanders000 asanders000@email.com
Fantastic, let me inquiry the system, just one moment.

Ah the shipping cost is indeed in the displayed cost.
Ah, that's good to hear
So it is included, yes.
Great, that was all I needed.  Thanks for your help
Is there anything else I can help you with today? Thank you and you have a wonderful rest of your day!