Hello, how can I help you?
Hi, i wanted to check on my order but i cant. I lost my phone and cant do the two way authentication
Okay, I can help you reset that right now. Can I have your full name?
Crystal Minh
Thank you Crystal, may I have your email address to send the reset code?
I dont have that with me
That's okay, do you have a PIN number or a security answer I can use?
Can i give you my new phone number? Oh my security answer is Singh
It looks like the email on your account is crystalm92@email.com
oh thanks i was confused on which account this is for
I will send the reset link there, along with a link detailing some security practices you should follow.
OK thanks i just got it
Great, is there anything else you need?
No thanks youve been great!
Thank you! Enjoy the rest of your day!