Hello, I am wondering why my subscription was removed?
Let me check that for you! Can I have your full name so I can pull up your account?
Chloe Zhang
Thanks. How did you find out your subscription was removed?
I received an email
I'll have to check the system about this.

It looks like your subscription is still active. You may have gotten a scam email. If you check the sender, it shouldn't be from the official Acme team.
okay, thank you
Is there anything else I can do for you?
nope
Okay, have a great day!