Thank you for contacting Acme.  How may I help you today?
My name is spelled wrong on my account and I was hoping to get that updated.
Okay, I can definitely help you with that May I ask your full name so that we can get started?
Krystal Minh but on my account it's got Crystal
Okay, I'll find your account under the wrong name first, and then I'll clear that up for you

To verify your identity for security purposes, I will also need 3 pieces of information from the following list: Zip code, phone number, PIN, username, password, email address, or the order ID of any previous purchase
zip 67919 pin 3742 order #6006795080
Okay, I have now updated your account.  Your name is now recorded as Krystal Minh
Thank you!
You're welcome.  Is there anything else I can help you with today?
I think that is all.  Have a great day!
You too