Hello, how may I help you today?
I need access to my account but I lost my phone and can't use the 2 factor authentication
I am sorry to hear that.  Let's see what we can do about that. May I have your full name or account ID?
i don;t have that but my user name is josephb2
Ok I have pulled up your account, can you give me an email address?
josephb2@email.com
I am going to send a reset code to that email address. Also for the future, I am including a link that will keep you informed on best practices for security in the future.
thanks
The reset code will give you access to your account and you can make all the changes you need from there.
ok great
You are most welcome!  Is there anything else I can help you with today?
no thanks
Fantastic, well you have a great rest of your day!