Welcome to AcmeBrands. Hi how can I help you?
Hi there, I just checked the status of one of my orders It was supposed to be delivered in three days but now it's marked as delivered It hasn't been delivered though I was looking to change my delivery date to next week since I'll be out of town this week
let me see what I can find very sorry for the trouble what is your name please
My name is David Williams
First I need your username, email and Order ID
Sure, my email is dwilliams3@email.com and my order ID is 1876754054 My username is the same as my email
great thanks

how long have you been waiting? when was it ordered?
I ordered it last Friday It's supposed to get here on Thursday but I want the delivery date changed to next Friday except the tracking information says it's been delivered and it hasn't
well yes, sometimes the system does say that when the order is already on its way
So is it possible to have the delivery date changed to next Friday?
do you see a shipping status?
Yes, it says delivered
are you one of our gold members?
Yes, I am
alright then here is what I will do. We will resend that item, to be delivered next wekk. Can you tell me what it is?
It is a Guess Jacket
and your address?
8434 Woodshore St  San Lima, TX 75738
That jacket will be on its way to you.
Okay, thank you
is there anything else?
That's all
OK have a safe journey thanks for being our customer!