AcmeBrands, how may I help you?
Hi I have a question abbou tmy account I made a return awhile ago but I don't see the refund yet
Let me help you with that. Could I have your full name or account id?
Albert Sanders
Could I have your username, email address and order id to validate your purchase?
alberts1 alberts1@email.com 8112149654
Thank you How many days ago was the refund supposed to show up?
at least 20 I returned it almost a month ago. so even if it takes a full week to get back to you there's still plenty of time there
Thank you Let me update your order to give you credit for the return.

I apologize that it took so long, but the credit should be on your account now.
ok thanks for helping me out
Can I help you with anything else?
no that's it
Have a good day.