Hello and welcome to AcmeCorp, how can I help you today?
I am trying to check my order but I lost my phone and it has the two way authentication
Sure, I'll be happy to help you with accessing your account.  Can I have your full name please?
Albert Sanders
I'm going to send you a special code for your email so you can reset the two way authentication.  Can I have your email please?
sandersa56@email.com
Thanks.  That code has been sent to your email.  I'm also sending you a link so you can read about the best ways to secure your account.
ok thank you have a good day
Is there anything else I can help you with today? Have a nice day too!