Welcome to AcmeBrands, how may I help you?
Hi, I'm trying to check my account but I lost my phone recently and I can't get into my account because I need to reset the two-factor authentication
OK, I can help you with that. Can I get your full name or account ID?
Joyce Wu
OK, Joyce, can I get your email address, as well?
jw284369@email.com
OK, I will send the reset code to your email right now.
Thank you
We also ask all customers to follow best security practices. So I will also send a link to our page on best pracitces.
Ok thanks
Is there anything else you need today?
No, thanks for your help
Great! Have a great day, Joyce.