Hi! I'm having a problem placing an order.
Hello, I will do my best to try to help you. What is your name?
Norman Bouchard
What is your issue placing an order?
So I put the item I want in the cart, but when I try to checkout is says my cc is invalid?
Okay, I will see what I can do.  One moment.
thanks
Please try one more time to put your card number in and tell me if it works.
ok, give me a minute... No go - it still says invalid
Will you please try to log out and log back in next?
Ok, that'll take a minute - will it save the item in my cart?
Yes, it will.
Ok, I logged out and back in
Now try the card again.  Pay attention to entering the right expiration date this time.
Ok, hold on... Oh my gosh, I'm an idiot, you're right - I was typing in the wrong card expiration date.
That's great that we now have a solution! Is there anything else I can do for you?
Nope, I just completed the checkout and it looks good. Thanks for your help!
Have a great rest of the day!