Hi! How can I help you today?
Why was the shipping that high for my purchase? Sorry I am seeing this crazy rate for shipping can you help. me
Sure, I can help you. Let's start with your full name so that I can pull up your account.
Joyce Wu  8573 Lexington Ave  Brighton, TX 95702  jw453038@email.com
I will also need your username, email address, and order ID please
my username? oh it's jw453038 my daughter helped me online
I understand. Do you have an order ID?
okay 7407259046 I have that written down here I think that's it
Thank you for that info. What does the shipping status say on your order?
In transit but I can't afford that kind of shipping cost
Okay, since it hasn't been delivered yet, I can simply waive the fee on your order with no issues. That way you won't have to pay for any shipping.
Can you waive it as a courtesy or something please
Yes, that's what I did. The fee has been waived. Is there anything else I can help you with?
Things are really crazy right now Wow that's kind of you I really appreciate it.  I really wanted the item
Absolutely. I understand that times are tough right now. I'm glad I could help!
Awww:). ty
You're welcome! I hope you have a great day.