Hello and welcome to AcmeCorp.  How can I help you today?
I would like to check the status of my my order because I received an email saying I ordered two items when I only ordered 1 item
I'm so sorry to hear that.  I'll be happy to help you.  Can I get your full name please?
Chloe Zhang
Thanks.  I need to lookup the order and need some verifying info.  Can I get your account ID and order ID please?
SYTSWQPEKW Order ID: 7372837913
Great, you're all verified, let me check about the order quantity.
Okay
I just checked.  The email was a mistake and you were in fact only charged for one item, not two.
Okay, that's good. thank you for you help
You're so welcome.  Is there anything else I can help you with today?
That is everything
Great.  Have a wonderful day!