Hello, how may I assist you today?
I would like to change my shipping to next week delivery
Okay, let me look in to this for you. Just to clarify, you want to change the shipping so it is delivered next week?
Right.
Let me pull up your account. Can I get your full name or Account ID?
My name is Joseph Banter
Just one moment while I pull this up Joseph.
Sure
Can I get you Account ID and Order ID Joseph?
Account ID: LNQ8K4Z19O Order ID: 0626666745
I've verified your account Joseph. What is the shipping status?
The shipping status is "In transit"
I'm really sorry Joseph, but since it is In transit it has left our facilty and I can not change the shipping.
Ok. I wanted to avoid paying for shipping. So there is nothing you can do for me?
What is your membership level Joseph?
Gold
Since you are a Gold member I will be glad to credit your account for the shipping cost!
Great! Thanks!
No problem, happy I could help. Is there anything else I can help you with?
No that's it. Thanks again.
Thanks Joseph, enjoy the rest of your day.