Hello
hi how can I help?
I need to dispute my subscription bill. I was charged twice for some reason.
hmm, sounds like a snafu alright. what is your name?
Sanya Afzal
can I have your account & Order ID please?
ZUJDICJQPV Order ID: 9542142520
are you one of our membersSanya?
I'm only a guest member
let me check our system

ok, the system confirms that we need to issue you a refund sorry about that how much were you overcharged?
Okay, great. I think I was charged an extra $40 Thank you so much for the help, I appreciate it!
ok, that should showup in your account right away. very sorry! is there anything else?
That was all, thank you again. Have a great day
same to you!