Hi.  My name is Sanya Afzel.  My Order ID is 6977368807.   I accidently added this Michael Kors shirt for $54 to my cart and would like it removed.
Hello, I'd be happy to help you with that. Let me pull up your account first.
Ok,  My account ID is LGXAUJ0ALL.
Ok, I'll go ahead and pull up the order.

Could you verify that your name is spelled correctly? It's failing when I try to enter it into the system.
Sanya Afzal. Typo sorry.
No problem, thank you. Everything looks good now. Do you know if the item has already shipped?
The shipping status is Order Received.
Ok great, let me log that into the system real quick and then I can remove it from your order.

Ok, it has been removed from your purchase and you'll receive a full refund soon. Is there anything else I can help with?
That is it for today.  Thanks for your help.
Thanks and have a nice day!