Hello, how can I help you today?
Hi. I'm rather annoyed. I'm trying to use this promo code but the website keeps saying it is invalid.
Oh no. I can understand how frustrating that can be! Let's see what the problem is. Can I get your full name or account ID?
My name is Joyce Wu.
And when you try and use the code it says it is invalid?
That's correct. I just got the code 2 days ago!
Codes usually last 7 days, so that does not seem right at all. Let's see what we can do Joyce.

What is your membership level Joyce?
I'm a Gold member, so I really don't see how I'm being treated this way
I think the system just messed up. We have been seeing large volumes of customers. I think everyone is home shopping! I'm going to get another promo code for you right away Joyce!
Thank you.
This one will work - SNXD5
I appreciate your help!
Sorry about the mix up with the invalid code, but you should be all set now. Is there anything else I can help you with today?
That was all I needed. Thank you!
Thanks Joyce, you have a great day!