hi
how may i help you
You guys charged my credit card even though I didn't buy anything you need to refund me right now
i see, so you were charged for an item you did not order? i can assist with that today
yes
first i need you full name to pull up the account
Alessandro Phoenix
I also need your username, email, and the order id to pull up the status
username is aphoenix262 aphoenix262@email.com order id 7112222166
thank you

ok, what was the amount you were charged, it seems it was an error on our end, that i can refund now
$49
ok, i have fixed the erroneous charge for you it should be returned to your primary payment method shortly is there anything else ican help with today?
can you send me an email confirmation
certainly
thank you
all set, will that be all
yes
have a good one