Hello! How can I help you today?
I want to check up on my order status online. However, I  cannot access my account because I lost the phone I use for two-factor authentication.
Oh no I'm sorry to hear that. I can help you reset your two-factor authentication.
Okay
First I'll need your full name or account ID to pull up your account
Alessandro Phoenix
Thank you Alessandro. Now I need your email address or pin.
Email Address: aphoenix737@email.com I cant remember my PIN
No worries. I just needed on or the other. I'm going to send a link to your email address to reset it.
OKAY
And this link has some tips on good security practices.
Thanks
Is there anything else I can help you with today?
No. That will be all
I hope you have a great day