Hello, thank you for shopping with us, what can I help you with today?
Yeah, I was having an excellent afternoon browsing your site and I got logged out. I want to go back and check up on my shopping history, but I seem to have forgotten my password in my excitement.
Not a problem, I should be able to help you with that. Can I Have your first and last name please?
That's terrific news. Yes, it's Joyce Wu.
Alright, I'm going to send you an email with a reset password pin but I'll need your email address first.
Damn, I don't have access to my email at the moment. Can I give you my phone number instead?
I wont be able to recover with a phone number but there's  couple of ways we can try to get the password reset. Do you happen to have your account's pin number available?
I don't know that.
No problem, let's see what security question you have on file. Alright, What is your mother's maiden name?
Her maiden name, God rest her soul, is Livingston.
Alright, Since I cant get your password for oyu I will generate one for you to tempararily log in and change yourself
That's great thanks!
Your temporary password is tqeftoau59
You were especially helpful with that and efficient, many thanks!
Not a problem, I'm glad I could help. Did you have any other questions for me?
That was it, thanks again!
Have a great day!