Hello, how can I help you today?
Hello, I need to check the status of mey order please
Glad to help. May I have your full name please?
Norman Bouchard I think the delivery time is wrong
thanks Norman>

Can you explain how it is wrong?
It said it'd deliver on this Friday, but I knew it should be Tuesday when I ordered it.
Got it. Give me a second.
sure
Can you please let me know your Account ID and Order ID to verify your identity?
My id is LKKRURUBSB, and the order id is 5409026170
Perfect. Can you also please let me have your username and email address to validate this purchase?
Username is nbouchard88, and the email is nbouchard88@email.com
the system shows that your order looks as expected and the email was incorrect. You can ignore the email.
All right then
You are welcome. Is there anything else that I can help you with?
No, that's all for now. Thank you.
Have a nice day!