Hi, how may I help you?
Search is taking a long time and all I see is a spinning wheel What the heck?! Is the website broken or something?
No worries, I can help you with taht that* Just to clarify, are you talking about search not working or the website being too slow?
I'm concerned mostly about the search bar
Got it To get started, can you please tell me what you're searching for?
It is a Guess Jacket
Can you please search for a different item first? Perhaps a Gap Sweater
Ok Yea, that doesn't work either search is just broken
Ok, and it's not the wrong results, it's just no results at all?
That's correct
This might be a cookies issue Can you go into browser preferences and clear cookies for the last day?
That seems unlikely, but ok OK, just tried it and that doesn't work either -- as expected.
Ok, can you try to log out and log back in?
Sure Give me a minute Ok, i'm back in
OK, and please try to search for something again?
Yea, still doesn't work
Ok, I just tried on the public website, and I think you're right that there might be some issue

I have notified the website team so they can do something about it In the mean time, maybe I can pre-order the item for you using the internal system
Ok, that would be great
What is your full name or account ID?
Joseph Banter
OK, Joseph and just to verify, is your username jb410492
Yup, that's me
OK, I'll go ahead and use the credit card on your file to make this purchase
OK, that's great Thanks so much!
Yes, as mentioned, there might be something wrong on our website at the moment, so please wait for an email confirmation in the next 24 hours.  If that does not show up, please reach out again to confirm what happened
Ok, sounds fair Thanks for your help
No problem, thanks for being a valued member of AcmeBrands Have a nice day!