Hi, how can I help you?
Hey there! This is Sanya, can you please help me? Got a major issue with this order I'm working on.
Sure, not a problem, what's the issue?
Okay so, every time I try to add an item to my cart, it never updates. Super frustrating!
ok, lets see what I can do, let me research that issue real quick

Have you tried refreshing the page and then adding the item again?
I'll give it a go! One sec ...
sure, if that doesn't work we can try having your log out and log back in any luck?
Dang! No dice. Any other ideas? Oh! I'll try that logging in/out thing.
ok, let me know

did that work? Ma'am? It looks like you may have disconnected, you can try seeing if the item is in stock too
So sorry! It took a second, but yes!
ok, good!
All seems to be well now. Thank you so much for your help!
Great, you're welcome, have a great day!!