Hello, thank you for contacting AcmeBrands. How can I help?
Good morning! I would like to upgrade my shipping status to overnight because I need these boots for a gift.
Sure, I can help you with that.  Can I have your full name and account ID?
Albert Sanders Account ID: XZSXTQ83N6
Thank you Albert.  May I also have your order ID?
Order ID: 1426799267
Can you tell me the shipping status of your order?
It says Order Received.
Thank you - what is your membership level?
I am not sure Where can I find that info? Oh, I see it is Guest.
You should be able to see if on your order confirmation.  It will be gold, silver, bronze, or guest. OK, great.

I will be able to upgrade your shipping to overnight shipping.  I will need to charge $20 to the credit card we have on file if that is ok with you?
That is fine. Great, thank you!
OK, great - I have adjusted your shipping to overnight. Is there anything else I can assist with today?
That is all. Thanks!
Great, thank you and have a great day!