So I lost my job due to everything closing with Covid 19. I can't pay for my premium subscription now.
I'm so sorry to hear about that! May I get your full name so I may assist you further, please?
Joseph Banter
Thank you, Joseph. To continue assisting you, may I please get your Account ID and Order ID?
It's either pay for my subscription or feed my dog... :( Account ID: KMGNBYZPDM
I completely understand. :(
Order ID: 7318017607
Let's see if we can get you an extension. Your membership level, please?
I'm just bronze right now.
I'm sincerely so sorry, Joseph. Unfortunately Bronze members are not eligible for extensions.
I understand that, but with everything going on in the world is there anything you can do to help me out?
Certainly, Joseph. Would you like to escalate to our management team, to see if they can work with you directly?
I would really appreciate that.
Of course! May I get your phone number, please?
(294) 009-8764
I will be happy to have a member of our management team contact you via telephone.
Thank you so much for your help.
Is there anything more I may help you with today?
No, thanks
Thank you so much for contacting AcmeBrands customer service. Goodbye!