Hi there. How can I help you today?
Hello, my name is Crystal Minh and I receive a promo code via email. When is this valid?
Give me a moment to look that up for you.
thank you
No promo codes are associated with your account at the moment. Could you give me the code you received?
SHS87X
Thank you. Let me check that for you.

This code has indeed expired. Typically they are only valid for 7 days. I can issue you a new one if you would like.
I would like that.
Your new prome code is: I4KE5. A link will be sent with the code as well. Is there anything else I can help you with?
that's it
Great. Enjoy the rest of your day!