Hello, thank you for contacting AcmeCorp how may I help you?
Hi I have a question about a promo code that I am trying to use. I'm trying to add it to my order but the system keeps saying it is invalid. Can you help?
Yes, I would be happy to help. May I have your full name or Account ID?
Chloe Zhang cz417025 is my username
Thanks Chloe, can you check to see if the date is more than 7 days? Promotions are good for 7 days so sometimes that is the reason.
I just got it two days ago
Oh no let me look into our system.

May I have your membership level?
guest
After looking our system, I do apologize but the promo code is not valid.
ok can I get another one then?
Unfortunately based on the membership I cannot generate a new one. I do apologize. Is there anything else I can help you with today?
no that was it. if I can't get a promo code then I probably won't buy then
Again, I do apologize but we should have a promotion soon on our site.
ok I'll wait then
Thank you for contacting AcmeCorp, again I do apologize and I hopeyou have a great day. Is there anything else I can help with?
no that' sit
Thank you for contacting us.