Hello, how may I help you today?
HI,  my orders delivery time is wrong and needs to be changed
I can certainly help you with that. Can I please have your full name, account ID, and order ID?
Norman Bouchard  Account ID: IXFL8PHPDW Order ID: 7929110003
I sincerely apologize. I've reviewed your order and determined that we made a mistake in your delivery. How would you like to have your delivery changed?
What are my options?
We can change your delivery time from morning to evening.
Ok  yes evening would be best.
I've successfully changed your delivery time to evening. Is there anything else I can help you with today?
thats it,  thank you
You are welcome. Thank you. Have a great day!