Thank you for contacting Acme.  How may I help you today?
Hi I have the premium subscription shopping service but I need to pay to keep it
Okay, I can help with that
I would like to pay the balance needed to activate if needed
May I just gather some information from you so that I can take a look at your account, and then I should be able to check the status and set up a payment
ok what you need I'm David Williams
May I ask your full name, account ID, and the order ID of any recent purchase?
my account id is 6P3IG0C2D8 How much is due
Okay, it looks like your account is currently inactive, due to an outstanding balance of $49
is that right? I wanna pay
Okay, we can take care of that while we're here
I will do that use my visa on file please
Excellent, I'll go ahead and make that update on your account
thank you Am I good to go?
Okay, yes, your account should be reactivated shortly.
Perfect thanks
If you'd like, I can send you a link that will give you access to your subscription account page, so that you can more easily check up on your payments and status
that's very nice of you thanks
Okay, I'll send a link directly to your email.
I don't know my email and I gotta go now
Oh, okay, well, if you need help later, please don't hesistate to check back with us I've sent a link to the email we have on file, in the meantime
will do... good day
You too