Hello, how may I help you?
Hi My name is Joseph Banter. I'm a Gold member, and I just lost my job. I'm feeling really hopeless right now. I want to keep my subscription, but I need an extension. Can you help?
I'll look into that.

May I have your account ID and order ID please?
Account ID: CYG0LB6WDC Order ID: 0996848011
I'm very sorry to hear about what happened Mr. Banter. I've extended your subscription for the month.
Thank you. That brightens my day a bit. I appreciate it.
No problem. Is there anything else you need?
No, that's it. Thank you for your kindness.
You're welcome, hope everything works out for you soon.