Hello, how can I help you?
Hi, I want to check my account status. A subscription was added to my account even though I didn't want it.
Sure, let me have your full name so I can check on that.
Norman Bouchard
And how did you find out about this?
I saw on the news that people were having subscriptions added to their account, and I was one of them.
I'll check the system about this issue.

It appears that the subscription was in fact mistakenly added to your account.

I have removed the subscription from your account.
Okay that's great, thank you
I have also refunded the $40 that you were charged for it. Is there anything else you need?
Okay great No that's all, thank you very much
You're welcome, have a nice day.