hi, how can I help you?
Hi! I had placed an order, I would like to change the shipping to next week delivery I do not want to pay a sipping fee shipping fee
i can understand that. can I have your nameplease?
Crystal Minh
in order to verify your identity, I need your account ID and your Order ID
Account ID: LLOEJJ8GWH Order ID: 8966774092
what is the shipping status?
it says out for delivery
oh dear well that is not so easy then are you one of our members?
yes I am a gold member
excellent,, I was hoping that you would say that no problem then hmm, you ar a gold member & you were charged a shipping fee?
Yes. So I was hoping to avoid the fee. I do not mind a later delivery if there is no delivery fee
it is no problem to delay the shipping but i don't understand why a gold member was charged a shipping fee in the first place let me refund that for you
Thank you so much Appreciate it
but, if it is out for delivery, it is too late to delay the shipping do you understand? can you see the shipping charge?
yes. 9.99 I do not mind receiving the product if you can waive the shipping fee
OK, there is the refund
Thank you so much
is there anything else?
no.Appreciate your help
have a good day