Hello what can I do for you today?
Hi, I need help, I cannot recall my Username, and I want to view my history
No worries, give me a moment and I'll have everything I need to help you
Super! Thank you
Can I have your full name?
Joseph Banter
Can I have your phone number and email?
josephbanter562@email.com  and (016) 555-5925
Okay, your username is jbanter1 Is there anything else you'd like me to do today?
are you sure thats my username? it won't work with my password.
That's what I've been given by the system. Maybe there's an issue with your password?
Maybe I need to reset it then, thank you!
Would you like to do that now?
yes please
Okay, so I'll generate a new password for you so you can get into your account and set whatever new one you'd like.
okay, thank you!
I just need either your pin or the answer to your security question Either is fine
ok
Do you have one of them available?
I do not
Well then I won't be able to reset your password on my end
Ok I will reset it myself with my email and my username you gave me.
Are you sure that jbanter1 isn't working with your current password.
it is not.
If that's what you'd like to attempt, then by all means try it I'm sorry that I couldn't help you more. Is there anything else?
No
Well then have a wonderful day!