Hi. My name is Anne. What did you need help with?
I'm having trouble making a payment with my credit card.
Let me check that for you. Can I get your name?
Joseph Banter
Thank you Mr. Banter.

Are you trying to place an order, or pay your bill?
I need to place an order.
Are you getting an invalid credit card message?
Yes it is saying my card is invalid.
Have you attempted to put it through more then once?
yes, many times
Try logging out, then back in again. That might reset the system.
ok, can you wait?
Sure. take your time.
Okay. It's still giving me a rejection.
I can make the purchase for you, but before we go that route can you double check the expiration date on your card?
sure. Okay, well it looks like I'm using an expired card! Sorry to waste your time!
That quite alright. Just update your card info and you will be good to go. Did you need anything else?
No that's all. Thanks!
You're welcome. Good night.