How can I help you?
Hi. I was trying to check on an order but I can't access my account. I can't remember my password for the life of me.
Sorry, I'd be glad to help. Can I have your full name?
Chloe Zhang
Thanks, and Ms. Zhang what is your user name?
I don't have one. I have a pin number, would that help.
Can I have your zip code and phone number?
zip is 92336 and phone is 870-112-4154
Great, I was able to verify your identity. Your username is czhang1
Can you see my order?
Now I need your PIN to generate a new password for you
687970
Here you are fxm0plhyyre
Awesome, thank you so much!
Is there anything else I can help you with?