Hello, how can I help you today?
What is the shipping status on my jacket, because I thought I should have received it by now. It's been 9 days since I ordered it.
Okay, let me look into that for you. Can I have your full name?
Joyce Wu
and your username, email, and order ID?
jw037299@email.com my username is jw037299 the order id is 9108716312
Okay, and you said you've been waiting 9 days?
yes
Okay, to send you an new order I'll need your address.
3184 Woodshore St  Baltimore, WA 81926
And what's the exact item?
It's a Tommy Hilfiger jacket.
Okay it should be on it's way to you ASAP Is there anything else I can do for you?
Do you know if it's on the way or are you resending it?
I'm re-sending you a new one.
Ok, great. Thanks! That's all I needed.
Then have a nice day!