hello how can i help you today?
Hello, can i check my shipping status through you? My package has not gotten here, and i feel like ive been waiting forever, though my order confirmation says forever is 9 days.
If I understand correctly, you wish to check the status of your order shipment today?
Yes.
I can help you with that
my name is Norman Bouchard, i should be in the system
May i please have you full name and account id to pull up your account thank you
NN8ZW3NWPZ is my account ID
lastly, I will need the order id to pull up the shipping info
the order id is 4795764270, but dont worry if it shows you the picture, i got the hot pink ones.
understood Now that I have verified your account, i need to pull up the shipment may i have your username and email plaese?
normanbouchard607@email.com normanbouchard607 thats bouchard with a B
thank you
you are welcome
Ok, it seems there was a problem wit hthe shipment, i must apologize
oh no, i was supposed to have these for my party tomorrow!
I can change the date of the order shipping to tomorrow for you, does that work?
well.. would it actually get here by tomorrow?
i will waive the overnight surcharge
oh that would be perfect!
As long as the mail carrier is on time, it should arrive
I understand, with whats going on its hard to promise anything, but, i am happy with that Thank you, you should put yourself in for a raise.
Ok, I have expedited the shipment for you at no charge due to our mistake is there anything else i can help you with? thank you for the compliment
That will be all!
have a good one!