Hello, how may I assist you today?
Hi I need your help I just signed up for a premium subscription service I really love it
I'd love to help. What do you need today?
But my car broke down and I have a ton of bills right now so I can't afford the fees
Oh no, I'm so sorry about your car problems.
Can I have an extension so that I have more time to get the money to pay?
Let me take a look at your account. Can I get your full name or account ID?
Rodriguez Domingo
Thank you Rodriguez. Please give me a minute to look in to this for you.
okay
I want to look and see when you bill is due and if I can get you an extension.
Okay
Do you have an Order ID?
7158418695
Do you also have your Account ID?
sure HXERJA0SOL
Thank you Rodriguez. What membership level do you have?
I'm a guest
There are no fees for our guests so you don't have any fees to worry about!
Oh okay
Is there anything else I can help you with today?
So I don't actually have a premium subscription service? I thought that I had one
Oh, I thought you were referring to your membership. I am so very sorry!! Please be patient while I pull up your subscription.
Okay
I see you do have a premium subscription. But since you are a guest I do not have authority to offer you an extension. If I can get your phone number I would be happy to escalate this to a manager.
Oh okay That would be good I really really need this extension My phone number is (993) 634-9554
I will have my manager call you and I am sure they will be able to help you out!
Okay I will look forward to that
Is there anything else I can help you with today?
No that was it
Thanks, you have a great day. And good luck with your car. You will hear from a manager soon!