Hello, thanks for calling ACME. How can I help?
Hi, I received an email saying I was charged for a purchase. I never bought this item or anything else recently.
I am sorry to hear that! Let me check on that for you. What is your full name?
Joseph Banter
So, you are saying that you have no recent purchases, is that right? Nothing is outstanding?
I didn't buy anything, but I was charged for a jacket
So sorry! Are you one of our members?
Yes, gold level
Thanks for being a gold member. May I please have your username?
josephb7
thanks. And email?
josephb7@email.com
I want you to know that we do our very best to help out our Gold members! what is the amount that you were charged?
49
You have been charged $49 exactly, is that correct?
yes
OK, I have updated your account. You should receive a refund very soon.
thanks!
Very sorry for the error. Thanks for being a gold member! Is there anything else I can do for you to day?
no that was all
Great. THanks for calling & have a great day!