Hello, how may I assist you today?
Hi! I bought a Guess Shirt from the store yesterday but I notice there is an extra fee added to my credit card. Just want to know what is that extra fee for?
May I have your full name and account ID?
Yes. Rodriguez Domingo and my ID is  IZL5VCPJ08
And may I have the order ID?
9066008231
Ok, there appears to have been an error on our end. What is your membership level?
silver
And what was the amount of the fee?
12 dollars
Ok, the fee should be removed from the purchase. It may take a few minutes for the system to show it.
Great! thank you for your help!
Is there anything else I can help you with today?
That's all. Appreciate it.
Have a great day.