Good afternoon.
Thanks for contacting  AcmeBrands, how can I help you?
I heard online that there may have been a subscription added to my account without me knowing and i'd like to check.
Can I have your name or account ID?
yes, it's Joyce Wu and I don't know my account id
thank you

I'm sorry but I can't verify your identity
so what does that mean
Do you have an account or order ID?
No, don't know any of that, sorry.
I'm sorry, but I'm unable to help Is there anything else I can help you with?
no that's it, thanks
Thanks for contacting us, bye