Thank you for contacting AcmeBrands. How can I help you today?
Hey, I bought a promotional package and I'm missing $40 in credits.
Did you make a return and the credit is missing from your statement?
I didn't make a return I bought a package
What is the missing credit for?
I bought boots that came with a $40 promotional credit Can you check my account? Albert Sanders. I'm silver level
Okay, I understand, Albert. Give me one moment.

I've researched your order and it appears that there is a problem with the customer interface online. Please log out and then log back in to see if the credit appears.
Figures! Alright that makes sense. Thanks for looking out.
No problem. Is there anything else I can help you with?
That's it. Bye!
Have a great day! Bye!