Hi how can I help you
Hi I paid way too much for shipping. Can you help with that?
Sure full name please
Norman Bouchard I’d prefer to just get a refund
OK I will help you with  that I need username, email and order id
Email Address: normanb6@email.com Username: normanb6 Order ID: 4317202342
What is your shipping status
In transit
OK Norman I have refunded you $8 on the shipping
Ok great. Thanks
Anything else?
that’s alll
Have a nice day