Hi there, thanks for contacting AcmeBrands. How can I help you?
I'd like to change my order to ship next week so I don't have to pay the shipping fee please
Sure thing, so you want to downgrade the shipping?
if that's what you call it I guess
Great, I can help you out with that today. Can I start by getting your full name or account ID please?
David Williams
Thanks. And secondly, can I get your account ID and order ID?
WN8LWSRXTE and 8345705570
Thanks.
you bet
Could you check and tell me what the shipping status currently shows as on that order?
uh oh, it says Delivered
Ok, thanks. Do you know what your membership level is?
gold
Ok, well you're in luck then. I can add a credit back to your account, even though the order was already delivered.
that's frickin' awesome...thanks!
Not a problem. You should see a credit on your account for the amount of the shipping fee, within the next 2-3 business days. Is there anything else I can help you with?
that's all...thanks again
You're very welcome, have a great day!