Welcome to AcmeBrands. How may I help?
I need to check my order status. There's some fee on there.
OK. How did you learn about the fee?
I don't know, I checked my email and saw the receipt and noticed and extra fee added for no reaosn.
Ok. Let me look into that. What is your full name or account ID?
David Williams account ID PDMSYSDOPX
I have pulled up your account. What is your order ID?
0872754079
Thanks. I have verified your ID

I am sorry, it looks like an error on our end. Let me fix that.
Great.
What was the amount overcharged?
$6.00
OK. I have updated your account and removed the fee. Anything else?