Hello, and thanks for contact us.  What may I help you with today?
i want to upgrade to overnight shipping because i want your order as soon as possible.  i want my order as soon as possible. thank you
Ok, we can help you with that May I ask your full name and your account ID, if you have it?
Name: Alessandro Phoenix
Ok, Mr. Phoenix, I can see your account now.  I'll just need to find your order.  Do you have your Order ID available?
Account ID: WC5IWG8YNY Order ID: 1794452739
Sorry about the delay, I am having technical difficulties when I try to find your order. I'll try again to clear this up
oh ok thank you
ok, I got it.  Again, I'm very sorry about that.  The delay was entirely my fault
ok thank bye
ok, so I just need to ask about the shipping status of your order if you have that available
Shipping Status: In Transit
Oh, I'm sorry to say that the package has already left our warehouse and is on its way to you but the good news is that this means that the order will probably arrive either today or tomorrow, anyway Will there be anything else that I can help you with today? are you still there? Ah, well, it looks like we've been disconnected.  I hope your package arrives on time, and if you need anything else, don't hesitate to contact us