Hello
Hello, how can I help you today?
Hi, I think my subscription is about to expire, can you please check for me?
Sure, can I please have your full name and membership number?
Norman Bouchard, FG2OC3W6NR
Norman, I see that you have a balance due in the amount of $55 and here is a link that allows you to check your account status in the future.
Can I go ahead and pay the balance today?
Sure, which membership level would you like?
I am happy with silver so let's stick with that.
Great, and will you be paying with a credit card?
Yes please
How much do you plan to pay today?
The full amount, I want to get it off my to-do list.
Can I please have your credit card number?
5555123499995736
I've updated your account...is there anything else I can assist with?
No, that's all, thanks so much!
You're welcome!