Hello, thank you for contacting AcmeBrands. How can I help you today?
Hi, my name is Joseph Banter, I made an order there, but I got an email that doesn't seem right
Did the email imply that there was some type of issue with your shipment?
Well, the email I got suggested that the wrong items might be on their way.  I need to confirm that my order will indeed contain the Michael Kors jeans and the Calvin Klein jeans
OK, can you provide me with your account ID and order ID please?
I don't have an account there, I was just ordering as a guest, but my order ID is 1838098929
Are you sure you don't have an account ID?  Even if you check out as a guest there is generally an account ID on the order confirmation.
Oh, I beg your pardon.  I do have an account ID. WAP0L9JD6Y Sorry about that, I couldn't find it anywhere on the order statement
Thank you - and finally do you have a username and email address that was used to place the order?
Yes, I have both of those jbanter8 jbanter8@email.com
I have looked in our system and confirmed that your order should arrive as expected. It appears that the email you received was incorrect.
Ah, that's good to hear
Is there anything else that I can help you with today?
No, that should be everything.  Thanks for your help
Thank you, have a great day!