Hello! How can I help you today?
Hi I want to check the status of your order because the delivery time is wrong and needs to be changed..
I see, let me help you with that! Can I have your full name and/or account ID please?
Name: Norman Bouchard
Thanks Norman! I've pulled up your account. Now, can I have your account ID and order ID?
Account ID: POOSVWAIKK Order ID: 0728005851
Great, I've verified your identity! Let me check our database to see if there was an error on our side, one sec...

Doesn't look like anything is wrong on our side. What is the shipping status of your item?
Order Received
Got it! We can definitely change the delivery time then.

Done! It'll be delivered in the evening instead of morning now. Is there anything else I can help you with?
no but thank you
No problem! Have a nice day.