Hello, how can I help you today?
Hi I think there was an error on an order I made the cost of shipping appears to be too high
Happy to help, may I have your full name please?
Albert Sanders
thanks Albert.

To validate your purchase, can I have your username, email address and order id please?
username is alberts5 alberts5@email.com the order id is 5481803193
Perfect. Do you want a refund or downgrade your shipping?
If possible I would like a refund of the shipping cost I still want the jacket
got it. give me a second.
ok
What is the shipping status of the order?
I already got the package. Thats when I noticed the bill and saw the shipping Maybe their was an error?
Let me check for you.
ok thanks
the best I can do is giving back the standard shipping of $8. Does that sound good?
Yes, thank you I appriciate it
the refund has been made.
thanks again
Great, is there anything else that I can help you with?
Nope, I'm good
Have a nice day!