hello!
Hi! I need help accessing my account I completely forgot my password
sure, I'd be happy to help you! may I have your name and account ID please?

are you still there?
Yes sorry Albert Sanders
no problem!
I do not have a account id
ok, what is your user name Mr Sanders?
I so sorry I do not know that either I'm*
ok I can help you with that as well. Can I have your zip code and phone number please?
(956) 302-3863 49588
your username is asmith1
thank you
I cannot get your password for security purposes but I can generate a new password for you can I have a PIN number and the answer to your security question?
620487
and the answer to your security question?
I do not know I just have my security pin
ok, I have a new password for you 5nxwe63qrru
Thank you so much.  I was able to get into my account
Is there anything else I can help you with today?
No thank you. Have a great day
you too Mr Sanders, thank you