AcmeBrands, how may I help you?
Hi.  My name is Joyce Wu.  I am a silver member, but it seems to be removed from my account? Can you look into this?
Let me help you with that.

How did you hear that the service was removed from your account?
My spouse informed me.
Let me check the system.

It does seem like it was removed. Let me fix that.

Your service was added back to your account.
Great thanks for your assistance.
Can you see the service on your account?
Yes I can.
Thats great Can I help you with anything else?
That is all for today.
Have a good day.