Hi! How can I help you?
I'd like to know why I was charged twice for my subscription.
sure, sorry about that, let me take a look May I have your name please?
Joseph Banter
Thanks, and your account ID and order ID please?
Account ID: 9JOXPSECZP Order ID: 4420583162
Thanks! Do you know your membership level?
Guest
unfortunately I'm unable to offer you a refund at that membership level
That's not acceptable. I should be bumped up level if I'm going to be charged twice for the same thing.
I'm sorry I can't do that. Would you like my manager to call you so you can discuss it with them?
Yes, please.
ok, I'll just need your phone number
I'm sure it's not your fault and you don't have the authority, so I'll let them get an earful instead. Phone Number: (311) 296-1188
Thanks, I appreciate that! They will call you shortly
Okay.
Was there anything else I could help you with?
No, that's it. I'll wait for the call back.
have a great day, sorry for the inconvenience