Hello I am having a computer issue and I need assistance
Okay, I can help you with that What seems to be the problem?
This is what is going on: I want to buy boots but I can't make the order work. My cart won't update to show that I have purchased the boots Can you help me?
Yes, I can help with that.
I'm a beginner at computers And I don't know how to fix it on my own
I have a few simple tricks that can often fix the problem, and they're all very easy, but if none of these work, I can take your order manually
All right I'll see if I can follow only *along My grandson bought me this computer and I'm still learning how to use it
First of all, just to make sure, is the item that you are looking at currently in stock?
Online shopping is a new thing for me Let me see....
That's okay, I'll be able to help
Yes, it says "in stock" on the website
There might be a little message in the lower-left corner, it's easy to miss Okay, that's good. Umm, the first simple fix is to refresh your page and then try again
Hmmm.... How do you refresh again? Do I hit the button at the top?
Do you see something at the top of your page that looks sort of like circular arrows?
Yes I pressed that But I still can't add the boots to my order
Oh, I see Well let's try a different approach

Do you see "Log Out" somewhere in the top right corner of the store page?
I'm looking Yes I see it Should I press it?
Okay, can you press that to log out, and then just type in your username and password again to get back to the store website
Okay Give me a moment to do that
Okay
Okay, I followed your instructions I am trying to add the boots again Oh, wow! My chart has them now I think we fixed it!
Ah, that's great news
Yes. I am getting the "hang" of this, as the kids say
Sometimes websites like ours just need that little kick in the you-know-where to get them working again
Right!
You are indeed, I'm glad we could work this out together
I appreciate your patience You are a good teacher
I'm glad I could help, and you did great as well.
Thank you!
While we're here, is there anything else that I could help you with?
I don't think so. My grandson will be so happy I learned how to do this Thanks for showing me what to do
You're very welcome.  I'm sure your grandson will be thrilled. Have a great day, and please don't hesitate to call back if you need anything