Hello. How can i help you today?
hi, I am trying to check my order but I lost my phone and cant do the two factor thingy
Oh no! I'm so sorry to hear that. But we can possibly reset it for you give me just one moment please Can I get your full name and account ID?
Joseph Banter i do not have my account id
that's okay

Can I get your email address please?
josephb9@email.com
I have emailed you a code to reset your two factor authentication I have also sent you a link of best practices to avoid this problem in the future
thank you I will try to log in with it
Is there anything else I can do for you today?
nope thats all
All right. Well Thanks for reaching out and have a great day!