Hello! How can I help you today?
Hi, I returned my last order, but the charge has not yet been reversed.
Ok. I can help you with that. So you want to know the status of your refund?
Yes, please.  My name is Joyce Wu
And to clarify it was an order, not a membership, correct?
yes that is correct
Thank you. Let me pull up your account

Ok I need your username, email address and order ID please
joycew17, joycew17@email.com, 1259726146
Ok. It looks like your refund is still in progress
Do you know how much longer it will take?
How long have you been waiting for it?
7 days
It should clear in the next few days.
okay, I will keep an eye out for it and call back if I don't see it in another week or so.
Yes, wait until the end of the week. If you don't see it, then give us a call back. Can I help you with anything else?
Ok.  Thanks for your help.  No I don't need anything else.  Have a good evening
Thanks, you too!