Thanks for contacting Acme.  How may I help you today?
Hi I'd like to return an item It's the wrong color
Okay, we can definitely take care of that for you
great
May I ask your full name before we begin?
Joyce Wu
Thanks, Ms Wu.  And to get the details of your order, I will also need to ask your username, email address and order ID
Username: jw873618 Email Address: jw873618@email.com Order ID: 1234269989
Excellent, I can see the order now
ok great
And we can definitely refund your purchase price to you, due to the mistake.  How would you like the refund to be issued?
To the credit card I made the purchase with please
We can offer a check, a gift card, a refund to your credit card, or just add the value to your account Of course, I'll take care of that for you
thank you
OkOkay, I have your credit card on file, but may I ask the dollar amount of your purchase?
Yes it was $94 Tommy Hilfiger Jeans
Excellent, $94 will be returned to your credit card right away
Ok great, thank you
Would there be anything else that I can help you with today?
Nope that all thank yo you!
You're welcome.  Have a great day, Ms Wu