Hello, how may I help you?
Can you change the shipping on my order?
What would you like to change it to?
It says in transit, but I want it to be returned because it's not what I meant to order.
Ok Would you like to change the order?
Yes I prefer the tommy hilfiger shirt
Ok Could I have your full name or account id?
Albert Sanders
Could I have your username, email address and order id to validate your purchase?
asanders603@email.com Username: asanders603 Order ID: 3026668159
Thank you Let me go ahead and change your order.
great thanks
Your order has been updated to the Tommy Hilfiger Shirt Can I help you with anything else?
Thank that will be all today.
Have a good day.