hello, how can i help you today
HI i want to check on the status of my order. i only ordered one item but my email confirm says twop
i see, if i understand correctly, you wish to remove an item from your order that you mistakenly placed?
no i didnt mistakenly place it i ordered one itme
i see, i can help you with that today, may i please have your full name and account id to pull up your account?
but the email confirm says 2 for some reason Alessandro Phoenix Account ID: JON6PXKWKR
and may i have your order number to pull up and fix your order?
Order ID: 6983855141
thank you and lastly may i please have your email associated with the account apologies i have your email right here

it seems that email was sent in error, and you have only been charged/sent a single item of that product is there anything else i can help you with today?
that's all!
have a good one