Thank you for contacting Acme Brands! How can I help you today?
What is the refund policy?
I'd be happy to give you our refund policy. But first could I have your name please?
Norman Bouchard
Thanks, Norman. Please give me one moment while I find that information for you.

We only provide refunds for items that haven't shipped. They can be issued with a valid purchase with confirmed order ID, username and the customer's email address. When asking for a refund, please have this information available.
thanks for the info.
You're welcome. Can I help you with anything else?
no
Okay. I hope you have a great day!