Thank you for contacting AcmeBrands! How can I help you today?
i checked my order confirmation and the charge for shipping seems excessive compared to what i have paid on past orders.
I'm sorry about that. Can you provide me with your name and account ID please?
Alessandro Phoenix  KYDVYB5NTG
Thank you. Would you like to downgrade your shipping to save money?
yes
Can you verify your order ID number?
6681564977
What is the shipping status of your order?
out for delivery
What membership level are you?
guest
Unfortunately, since the order has already shipped, I'm not able to adjust the shipping details.
am i able to get a partial shipping charge refund?
I can only refund you $8, which is the standard shipping cost.
that is fine.
I've refunded your account. Is there anything else I can help you with?
that is all i needed.
Okay, have a great day!