Hi, thanks for contacting us at Acme. How can I help you?
Hi
Hi there, how can I help?
A product I'd like to buy is out of stock They are Tommy Hilfiger jeans
Ok, I'd be happy to help you out with that today. Can I get your full name or account ID please?
yes My name is Chloe Zhang and ID is 22huj
Thanks.

I'm going to write up a report letting our purchasing department know that this item is out of stock, and that they need to a better job keeping them in stock in the future.

Is this a satisfactory resolution for you today?
Hm
If not, I can back order the item for you.
Yes, please do that.
It will ship out as soon as it's available again. Do you want to use the same credit card we have on file for this purchase? Hello?
Yes, I do
Ok, excellent. I went ahead and back ordered that for you.
thanks
So it will ship out as soon as we get some back in stock. We apologize for the inconvenience. Can I help you with anything else?
NO, thanks
Ok, great. Well then, have a fantastic day!