Hello, how may I help you today?
Hi, I have an order that's out for delivery but I lost my job and I need to return it, can you help me?
Yes of course can I have your full name or account ID please?
name is Albert Sanders account ID is MMUPCY8IOY
Thank you

and what is the current shipping status of your order?
it says it's out for delivery but I haven't received it yet
So would you like to cancel your order and get a refund?
yeah, I just want to get the order returned to you and get a refund if that's possible
Can you please tell me the reason?
I lost my job and would rather have the $50 for bills, since I don't know when I'll be able to get another job
Can you please tell me your username, email address, and order ID?
username is albertsanders467 email is albertsanders467@email.com order ID is 4082373358
I apologize but unfortunately I am unable to cancel your order because the it's already out for delivery.
well do I have any other options?
However, I can refund your shipping fee. Would you like to have your shipping fee refunded?
that's my only option?
Unfortunately, yes
well I guess I'll just have to take that then at least it's something
A refund of $8 has been processed. Is there anything else I can help you with today? Thank you. Have a great day.