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Kodi crashes when trying to open a stream #452

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aherking opened this Issue Aug 27, 2018 · 4 comments

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@aherking
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aherking commented Aug 27, 2018

I'm submitting a ...

  • [x ] bug report
  • feature request
  • support request

General infomration

I have an Intel NUC System with Windows 10 x64. I tested the actual x64 and x86 build of Kodi, but the error is always the same.

Prerequisites

  • [x]Are you running the latest version?

Description

When i try to open a stream with the plugin, the loading indicator is shown up but suddenly freeze and kodi crashes with a close. There is no error in the log which could explain it (in my eyes).

Steps to Reproduce

  1. Look for a Stream, doesnt matter if a TV Show or a Movie
  2. Open it and wait for the crash

This error is since several month - I first ecountered it in with the first Alpha, but I switched back to Kodi 17 to wait still more stable . But now I think it's more an error in the plugin

Installation

  • I installed the plugin via zip from the Releases page
  • [ x] I´m using the Netflix Repo
  • I´m using a different source (Please tell which)

Operating System

  • Linux (x86/x64)
  • OSX (x86/x64)
  • [ x] Windows (x86/x64)
  • Linux (ARM)
  • Android

Additional informatin on the environment

Intel NUC BOXNUC7I3BNH
Windows 10 x64, Kodi 18 Alpha 3 x86

Debug log

18:24:21.212 T:11836 NOTICE: VideoPlayer::OpenFile: plugin://plugin.video.netflix/?action=play_video&infoLabels=%7B%27rating%27%3A+0%2C+%27writer%27%3A+%27%27%2C+%27episode%27%3A+1%2C+%27plot%27%3A+u%27Prinzessin+Bean+bl%5Cxe4st+an+ihrem+Hochzeitstag+Tr%5Cxfcbsal.+Pl%5Cxf6tzlich+erscheint+eine+r%5Cxe4tselhaft+Kreatur+und+stellt+sich+als+ihr+D%5Cxe4mon+vor.+Elfo+hasst+seine+gl%5Cxfcckliche+Heimat.%27%2C+%27season%27%3A+1%2C+%27tvshowtitle%27%3A+u%27Disenchantment%27%2C+%27title%27%3A+u%27Eine+Prinzessin%2C+ein+Elf+und+ein+D%5Cxe4mon+kommen+in+eine+Bar%27%2C+%27mediatype%27%3A+u%27episode%27%2C+%27mpaa%27%3A+u%27-%27%2C+%27director%27%3A+%27%27%2C+%27genre%27%3A+u%27Action-+und+Abenteuerserien%27%2C+%27year%27%3A+0%2C+%27duration%27%3A+2170%7D&video_id=80117711&pin=False&start_offset=-1 18:24:21.212 T:5600 NOTICE: Creating InputStream 18:24:23.897 T:5600 NOTICE: Creating Demuxer 18:24:23.899 T:5600 NOTICE: Opening stream: 1 source: 256 18:24:24.078 T:5600 NOTICE: Creating video codec with codec id: 27 18:24:24.081 T:5600 NOTICE: Creating video thread 18:24:24.081 T:12316 NOTICE: running thread: video_thread 18:24:24.081 T:5600 NOTICE: Opening stream: 3 source: 256 18:24:24.139 T:5600 NOTICE: Finding audio codec for: 86056 18:24:24.139 T:5600 NOTICE: Creating audio thread 18:24:24.140 T:5600 NOTICE: Opening stream: 14 source: 256 18:24:24.141 T:4128 NOTICE: running thread: CVideoPlayerAudio::Process() 18:24:24.423 T:4128 NOTICE: Creating audio stream (codec id: 86056, channels: 6, sample rate: 48000, pass-through) 18:24:28.939 T:12316 WARNING: CRenderManager::Configure - timeout waiting for configure
I can provide the crash dump if needed

@nickkindt

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nickkindt commented Aug 27, 2018

Exactly the same issue here.
Same OS.

logs & crashdump provided here.

thx in advance,
Nick

kodi.log

kodi_stacktrace-18.0-ALPHA3 Git_20180731-269a24c194-20180827-214610.txt

@caphm

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caphm commented Aug 28, 2018

@aherking please provide the full debug log, the excerpt doesn't help much.

@nickkindt please turn on debug logging in Kodi and provide the resulting debug log. The one you uploaded is missing debug output.

In both cases, since Kodi gets to the point to setup audio and video streams but then crashes, I suspect this to be an issue with Kodi itself and not the addon.
Does it happen with other video sources as well? (local, NFS/SMB, other addons)

Try

  • updating your graphics card drivers
  • selecting a different render method in Kodi
  • starting from scratch with a clean Kodi install
@nickkindt

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nickkindt commented Aug 28, 2018

Hey caphm,

The youtube add on & soundcloud addon works fine.
playing movies from smb shares also works fine.

Also started from scratch with x64 & x86 install (manually deleted kodi folders in program files & roaming directories), didn't help.

Changed redering method for kodi player from "auto select" to "software". Problem solved.
I guess the onboard graphics of the intel i3 cpu isn't all that?
Is there any way to change only to software rendering for the kodi plugin?

thanks in advance,
Nick

kodi.log

@caphm

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caphm commented Aug 29, 2018

That's odd, because the addon doesn't use hardware acceleration due to Netflix's license restricitons.
I'm using an Intel integrated GPU on an i5 and never had any issues. Maybe try some different (also older) driver versions. As far as I recall, there was a release a while back that caused me nothing but troubles, so I'm still running an older driver.

Unfortunately there's no way to define render settings for specific plugins/video sources. You'll have to go with software for everything.

Closing this, as it's an issue with your local Kodi / graphics card setup.

@caphm caphm closed this Aug 29, 2018

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