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TRADFRI bulb E27 opal 1000lm does not pair - workaround available #4

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synegic opened this Issue Aug 12, 2017 · 13 comments

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@synegic

synegic commented Aug 12, 2017

Hello,

I seem to have some difficulties pairing TRADFRI E27 opal 1000lm bulbs, and it appears I am not alone. Whatever I try, it simply does not want to pair (6-click reset does not work, holding it so close it touches Homey does not work, etc). Other devices (like dimmer, GU10 bulbs) do seem to pair without any problems.

I did notice that on the IKEA site under manuals, there are two product numbers listed. LED1623G12 and LED1622G12. Mine has the product number LED1623G12, and I suppose may have another productId causing it not to show up while pairing.

Can you tell me how I can enable debugging mode on my Homey to check the productId this bulb is using? I already tried enabling debug mode in your app code from GitHub, hoping it would work the same as on z-wave, but that doesn't seem to work. I would really like to help, so just let me know how and I'll figure it out for you.

Link to comments on app page; https://apps.athom.com/app/com.ikea.tradfri#comment-598311c9acec78ed0d25298f

@RobinBol RobinBol self-assigned this Aug 21, 2017

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RobinBol Aug 21, 2017

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Hi, thanks for creating this issue. Can you describe what happens when the device won't pair? Does the pairing wizard timeout or is the device added as a 'basic/generic zigbee device'?

TRADFRI bulb E27 opal 1000lm is added as a productId so that should not be the issue, however you mention the device will not reset itself? It never blinks? Then this is very likely the issue, the bulb does not registers itself with Homey. Probably not something we can fix (most likely an issue with the bulb).

Could you try to pair the bulb a couple of times and then generate a log file for me? (Settings > System > Send a log). Then I can see if the device actually starts communicating with Homey or nothing happens.

BTW, I read in the App store thread that this seems to happen to bulbs that were paired with a dimmer out of the box, can you try to find in the manual of these devices how you can remove a bulb from the dimmer? Maybe after that it can be reset.

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RobinBol commented Aug 21, 2017

Hi, thanks for creating this issue. Can you describe what happens when the device won't pair? Does the pairing wizard timeout or is the device added as a 'basic/generic zigbee device'?

TRADFRI bulb E27 opal 1000lm is added as a productId so that should not be the issue, however you mention the device will not reset itself? It never blinks? Then this is very likely the issue, the bulb does not registers itself with Homey. Probably not something we can fix (most likely an issue with the bulb).

Could you try to pair the bulb a couple of times and then generate a log file for me? (Settings > System > Send a log). Then I can see if the device actually starts communicating with Homey or nothing happens.

BTW, I read in the App store thread that this seems to happen to bulbs that were paired with a dimmer out of the box, can you try to find in the manual of these devices how you can remove a bulb from the dimmer? Maybe after that it can be reset.

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synegic Aug 21, 2017

Hi Robin, I don't think it's an issue with the bulb; it does pair up nicely with the rotating dimmer and works with it flawlessly after that. I also don't think it can actually be caused by this (that it's already paired), because the first time I tried these bulbs they weren't paired to anything before I tried pairing them to Homey. All other Tradfri products do seem to work correctly. The reset procedure is actually the same according to the manual; off/on 6 times and then it should reset. If you watch the IKEA video for resetting the bulb, it actually does not flicker after reset. So I have no idea what's going on.

I'll have a look at the logs it generates tonight and see what I can find!

synegic commented Aug 21, 2017

Hi Robin, I don't think it's an issue with the bulb; it does pair up nicely with the rotating dimmer and works with it flawlessly after that. I also don't think it can actually be caused by this (that it's already paired), because the first time I tried these bulbs they weren't paired to anything before I tried pairing them to Homey. All other Tradfri products do seem to work correctly. The reset procedure is actually the same according to the manual; off/on 6 times and then it should reset. If you watch the IKEA video for resetting the bulb, it actually does not flicker after reset. So I have no idea what's going on.

I'll have a look at the logs it generates tonight and see what I can find!

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Hm ok, thought someone said they were bulbs that were sold packaged with the dimmer (then they are paired out of the box). Please let me know if you have more information!

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RobinBol commented Aug 21, 2017

Hm ok, thought someone said they were bulbs that were sold packaged with the dimmer (then they are paired out of the box). Please let me know if you have more information!

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Mwahhh Aug 21, 2017

I bought 2, one in a box with a dimmer. The bulb isnt paired 'from the box'. I managed to get the one working that came with the dimmer but it was a hell of a job. Took me quite some time to get the first one paired with Homey. First I paired it with the dimmer, reset the bulb and after a couple of times trying to pair they did pair. The second bulb (only bulb) is unpairable for me.

Mwahhh commented Aug 21, 2017

I bought 2, one in a box with a dimmer. The bulb isnt paired 'from the box'. I managed to get the one working that came with the dimmer but it was a hell of a job. Took me quite some time to get the first one paired with Homey. First I paired it with the dimmer, reset the bulb and after a couple of times trying to pair they did pair. The second bulb (only bulb) is unpairable for me.

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synegic Aug 22, 2017

Seems to be something with this particular bulb after all. The following worked for me;

  1. Pair bulb with steering device (rotating dimmer for example)
  2. Reset steering device
  3. Reset bulb by toggling it off/on 6 times
  4. Move bulb close to Homey (2m was fine here)
  5. Initiate add a device sequence in Homey
  6. Turn the bulb off/on 2 times
  7. Profit

It should pair fine afterwards. Out of the box it just won't pair, whatever you try. So be advised; also get at least one steering device to get it ready to pair with Homey.

synegic commented Aug 22, 2017

Seems to be something with this particular bulb after all. The following worked for me;

  1. Pair bulb with steering device (rotating dimmer for example)
  2. Reset steering device
  3. Reset bulb by toggling it off/on 6 times
  4. Move bulb close to Homey (2m was fine here)
  5. Initiate add a device sequence in Homey
  6. Turn the bulb off/on 2 times
  7. Profit

It should pair fine afterwards. Out of the box it just won't pair, whatever you try. So be advised; also get at least one steering device to get it ready to pair with Homey.

@synegic synegic changed the title from TRADFRI bulb E27 opal 1000lm does not pair to TRADFRI bulb E27 opal 1000lm does not pair - workaround available Aug 22, 2017

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Mwahhh Aug 22, 2017

Worked the second time. My issue is fixed, thanks!

Mwahhh commented Aug 22, 2017

Worked the second time. My issue is fixed, thanks!

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synegic Aug 23, 2017

Hmm, my workaround worked for two out of three bulbs I own. The last one really does not want to pair. Literally just spent an hour trying to make it work. Pairs fine with the rotating dimmer, but never wants to pair with Homey.

Really leaves a sour aftertaste. The 10 euro per smart bulb did seem too good to be true, apparently that is the case (takes a lot of effort/hit and miss). Ah well. ;-)

synegic commented Aug 23, 2017

Hmm, my workaround worked for two out of three bulbs I own. The last one really does not want to pair. Literally just spent an hour trying to make it work. Pairs fine with the rotating dimmer, but never wants to pair with Homey.

Really leaves a sour aftertaste. The 10 euro per smart bulb did seem too good to be true, apparently that is the case (takes a lot of effort/hit and miss). Ah well. ;-)

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casperboone Aug 27, 2017

Not a very useful contribution, but just to let you know: Experiencing the same issue here. Pairing 5 other type of lights went fine, but this one won't pair unfortunately.

casperboone commented Aug 27, 2017

Not a very useful contribution, but just to let you know: Experiencing the same issue here. Pairing 5 other type of lights went fine, but this one won't pair unfortunately.

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synegic Sep 2, 2017

I kept on trying to pair the remaining bulbs. Eventually all of them paired.

You could try resetting them with following steps; pair to steering device, control bulb to see if paired, bulb off (2 sec), reset steering device by clicking pair 4 times in 5 sec, bulb off (5sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (5 sec), start Homey add device wizard, bulb on.

Apparently it is very picky accepting a reset. The trick in my case was to have the bulb off longer than on in the reset sequence. Hope this'll help anyone also battling with these bulbs..

synegic commented Sep 2, 2017

I kept on trying to pair the remaining bulbs. Eventually all of them paired.

You could try resetting them with following steps; pair to steering device, control bulb to see if paired, bulb off (2 sec), reset steering device by clicking pair 4 times in 5 sec, bulb off (5sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (2 sec), bulb on (0.5sec), bulb off (5 sec), start Homey add device wizard, bulb on.

Apparently it is very picky accepting a reset. The trick in my case was to have the bulb off longer than on in the reset sequence. Hope this'll help anyone also battling with these bulbs..

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RobinBol Sep 11, 2017

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Thanks for the information! I will close this issue as the start issue seems to be solved for the user that reported it initially.

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RobinBol commented Sep 11, 2017

Thanks for the information! I will close this issue as the start issue seems to be solved for the user that reported it initially.

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nempnett Dec 5, 2017

For any other first timers - I was also struggling until the last comment of this thread. Synegic's 'longer off short on' pattern worked first time for me and then with three other bulbs in a row after an hour of failing before using this pattern. The bulb always blinks when it resets for me and if it does that will then always pair after switching on and back on again. I've paired bulbs on different floors to the hub - the 'hold close' advice seems less relevant to me than making sure of the reset. I did not have to pair with steering device at all.

nempnett commented Dec 5, 2017

For any other first timers - I was also struggling until the last comment of this thread. Synegic's 'longer off short on' pattern worked first time for me and then with three other bulbs in a row after an hour of failing before using this pattern. The bulb always blinks when it resets for me and if it does that will then always pair after switching on and back on again. I've paired bulbs on different floors to the hub - the 'hold close' advice seems less relevant to me than making sure of the reset. I did not have to pair with steering device at all.

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IvoDerksen Dec 30, 2017

Yes, I've encountered this issue as well.
Great to see the Athom community is a great help!

Using the instructions of Synegic I've also managed to pair my ignorant bulb.
In my case it did not flash twice, just count the times you toggle.

Enhancement proposal:
Might want to add this instruction to the pair wizard, or a redirect to GitHub FAQ or Store page for instructions.

IvoDerksen commented Dec 30, 2017

Yes, I've encountered this issue as well.
Great to see the Athom community is a great help!

Using the instructions of Synegic I've also managed to pair my ignorant bulb.
In my case it did not flash twice, just count the times you toggle.

Enhancement proposal:
Might want to add this instruction to the pair wizard, or a redirect to GitHub FAQ or Store page for instructions.

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fvhuizen Aug 20, 2018

Why is this issue closed ?? It's still an issue to add an E27 Bulb 1000 lm so it needs a solution. I tried all above several times and was busy with it for 3,5 hours and no pairing at all.

fvhuizen commented Aug 20, 2018

Why is this issue closed ?? It's still an issue to add an E27 Bulb 1000 lm so it needs a solution. I tried all above several times and was busy with it for 3,5 hours and no pairing at all.

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