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Homey presence not working on iOS11 #1683

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Rido opened this Issue Jul 8, 2017 · 20 comments

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@Rido

Rido commented Jul 8, 2017

What is your Homey version (Settings → System)?
1.3.2

What did you try to achieve?
Trigger flows when arriving & leaving home.

Flow I use for testing:
image

What was the result?
The flows weren't triggered.

What did you expect as result?
Presence detection to trigger the flows.

Any other remarks
Last week I received a new iPhone because the previous one had some hardware issues. After I installed this one the Homey presence detection isn't working anymore.
One thing that I noticed is a double presence tag:
image

I did set a custom location in Homey and I set the homeradius in the iOS app on 200m.

Please attach a Homey System log (Settings -> System -> Send Log)
89B8EE7205

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Dijker Jul 8, 2017

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I don't have an IOS device, but I guess this is the same as on Android:
Did you remove the old phone from your My Athom account?

https://my.athom.com/#/phones

and check and update your flows, maybe they try to msg the old mobile. If you configured the mobile app correct it should work.

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Dijker commented Jul 8, 2017

I don't have an IOS device, but I guess this is the same as on Android:
Did you remove the old phone from your My Athom account?

https://my.athom.com/#/phones

and check and update your flows, maybe they try to msg the old mobile. If you configured the mobile app correct it should work.

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Rido Jul 8, 2017

@Dijker Thanks for the reply.

I did remove the phone from the phones list. Currently there's only one phone on it:
image

And the flows will trigger on anyone coming or leaving home and not one specific person, so I guess that won't be a problem as well.

Rido commented Jul 8, 2017

@Dijker Thanks for the reply.

I did remove the phone from the phones list. Currently there's only one phone on it:
image

And the flows will trigger on anyone coming or leaving home and not one specific person, so I guess that won't be a problem as well.

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jeroenvollenbrock Jul 12, 2017

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Does disabling and enabling the home detection setting, or changing its range in the app resolve this issue?

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jeroenvollenbrock commented Jul 12, 2017

Does disabling and enabling the home detection setting, or changing its range in the app resolve this issue?

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Rido Jul 12, 2017

Rido commented Jul 12, 2017

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chrisboer Jul 12, 2017

start using owntracks this works really good and you can setup multiple perimiters/geofences which you can trigger within Homey owntracks app.
You can use a public MQTT server or create a private Mosquitto Server on your NAS.

chrisboer commented Jul 12, 2017

start using owntracks this works really good and you can setup multiple perimiters/geofences which you can trigger within Homey owntracks app.
You can use a public MQTT server or create a private Mosquitto Server on your NAS.

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Rido Jul 15, 2017

@chrisboer, I tried to use the Owntracks app but that one isn't working as well. It registers the users but the public geofences won't come through.

The Homey presence worked great before so I hoped that Athom could help me with this problem.

Rido commented Jul 15, 2017

@chrisboer, I tried to use the Owntracks app but that one isn't working as well. It registers the users but the public geofences won't come through.

The Homey presence worked great before so I hoped that Athom could help me with this problem.

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swttt Jul 15, 2017

@Rido
Seen the developer of ownTracks working on a version that doesn't need a broker anymore 😀

Might be worth a shot ;)

swttt commented Jul 15, 2017

@Rido
Seen the developer of ownTracks working on a version that doesn't need a broker anymore 😀

Might be worth a shot ;)

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ghost Aug 17, 2017

I have the same problem on 1.5rc5
Double presence tags and no working location

ghost commented Aug 17, 2017

I have the same problem on 1.5rc5
Double presence tags and no working location

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jeroenvollenbrock Aug 18, 2017

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As a sidenote, presence detection using the smartphone app on iOS 11 is broken, we are working on a smartphone app update to resolve this.

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jeroenvollenbrock commented Aug 18, 2017

As a sidenote, presence detection using the smartphone app on iOS 11 is broken, we are working on a smartphone app update to resolve this.

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Rido Aug 18, 2017

@jeroenvollenbrock great! I'm using iOS 11 so I guess that's the reason for the problem 😉
Is there an ETA for this update?

Rido commented Aug 18, 2017

@jeroenvollenbrock great! I'm using iOS 11 so I guess that's the reason for the problem 😉
Is there an ETA for this update?

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jeroenvollenbrock Aug 18, 2017

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I'm hoping to submit a build to Apple App review next week. I'll get back to you once we have a beta version available.

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jeroenvollenbrock commented Aug 18, 2017

I'm hoping to submit a build to Apple App review next week. I'll get back to you once we have a beta version available.

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Swiftnesses Aug 19, 2017

@Rido, had this for a while too (need iOS 11 on my phone sadly for dev builds). Jeroen will fix it I'm sure :)

Swiftnesses commented Aug 19, 2017

@Rido, had this for a while too (need iOS 11 on my phone sadly for dev builds). Jeroen will fix it I'm sure :)

@jeroenvollenbrock jeroenvollenbrock changed the title from Homey presence not working with new iPhone to Homey presence not working on iOS11 Aug 23, 2017

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jeroenvollenbrock Aug 23, 2017

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A new version has been submitted to apple for review.

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jeroenvollenbrock commented Aug 23, 2017

A new version has been submitted to apple for review.

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ghost Sep 18, 2017

After installing via TestFlight it stil isn't working at all. Please fix ASAP!

ghost commented Sep 18, 2017

After installing via TestFlight it stil isn't working at all. Please fix ASAP!

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chrisboer Sep 18, 2017

Also still not working in IOS 10 so I don't see a new problem still the same

chrisboer commented Sep 18, 2017

Also still not working in IOS 10 so I don't see a new problem still the same

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pietpiet50 Sep 18, 2017

hope to see a fix or program update for the presence. It's about a month ago now, and ios 11 is released (gm) , and the new app is maybe at xmas time. It's dark inside my house when i arrive.
Testflight is also possible for me.

pietpiet50 commented Sep 18, 2017

hope to see a fix or program update for the presence. It's about a month ago now, and ios 11 is released (gm) , and the new app is maybe at xmas time. It's dark inside my house when i arrive.
Testflight is also possible for me.

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ghost Sep 18, 2017

It worked for me perfactly on iOS10. after updating to iOS11 not anymore. Even with the version i got in testflight the problem is stil there. Please fix this ASAP

ghost commented Sep 18, 2017

It worked for me perfactly on iOS10. after updating to iOS11 not anymore. Even with the version i got in testflight the problem is stil there. Please fix this ASAP

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Peerlkamp Sep 20, 2017

Same problem here. Worked fine in IOS10, but after IOS11 the presence detection does not work anymore . Can you please fix this, because presence is very important for home automation.

Peerlkamp commented Sep 20, 2017

Same problem here. Worked fine in IOS10, but after IOS11 the presence detection does not work anymore . Can you please fix this, because presence is very important for home automation.

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chrisboer Sep 20, 2017

@Rido owntracks works perfectly no issues !

chrisboer commented Sep 20, 2017

@Rido owntracks works perfectly no issues !

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jeroenvollenbrock Sep 21, 2017

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Fixed in smartphone app 1.3.3#70, which is available through the regular app store since yesterday.

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jeroenvollenbrock commented Sep 21, 2017

Fixed in smartphone app 1.3.3#70, which is available through the regular app store since yesterday.

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