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<p ALIGN="CENTER">&nbsp;</p>
<p ALIGN="CENTER"><font color="#800080" size="6">BEST PRACTICES</font></p>
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<p><font size="4">Recently Shared Best Practices</font></p>
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<p>&nbsp;&nbsp;&nbsp; <u><b><a href="partnerships.htm">Partnerships &amp; Intermodal Best Practices</a></b></u></p>
<p>&nbsp;&nbsp;&nbsp; <u><a href="TOOLS.htm"><b>Evaluation Tools &amp; Systems Development Efforts</b></a></u>&nbsp;&nbsp;&nbsp;</p>
<p>&nbsp;&nbsp;&nbsp;<b> </b><u><b><a href="APPS.htm">Innovative Technology Applications</a></b></p>
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<p><font size="4">Best Practices – Small Federal-aid Programs</font></p>
<p>&nbsp;&nbsp;&nbsp;</b> <a href="http://www.fhwa.dot.gov/quality/Bprac.htm">www.fhwa.dot.gov/quality/Bprac.htm</a></p>
<p>&nbsp;</p>
<b>
<p><font size="4">NPR Best Practice Reports</font></p>
</b>
<p>These reports can be found electronically via the NPR website, <a href="http://www.npr.gov">www.npr.gov</a>&nbsp;
.Go to search and enter &quot;best practice&quot; .</p>
<p>1999 - National Partnering for Reinventing Government: Balancing Measures:
Best Practices in Performance Management</p>
<p>1997 - Serving the American Public: Best Practices in Customer-Driven
Strategic Planning</p>
<p>1997 - Serving the American Public: Best Practices in One-Stop Customer
Service</p>
<p>1997 - Serving the American Public: Best Practices in Performance Measurement</p>
<p>1996 - Serving the American People: Best Practices in Resolving Customer
Complaints</p>
<p>&nbsp;</p>
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