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| <html> | |
| <head> | |
| <title>Past Projects</title> | |
| </head> | |
| <body background="pebblebk.gif" bgcolor="#FFFFFF" text="#000000"> | |
| <p align="center" style="margin-top: 1px; margin-bottom: 1px"><img src="Past_Projects.gif" alt="Past Projects.gif (1286 bytes)" WIDTH="128" HEIGHT="22"></p> | |
| <hr width="95%" color="#000000"> | |
| <font SIZE="2"> | |
| <p align="center"><img src="NCR.gif" alt="NCR.gif (2686 bytes)" align="middle" WIDTH="56" HEIGHT="56"> </font><font size="1"></p> | |
| </font> | |
| <p align="center"><font SIZE="2" face="Arial"><strong>Support Sentinel Suite of Tools | |
| & Services</strong></font></p> | |
| <p align="center"><img src="ss.gif" alt="ss.gif (1777 bytes)" align="middle" border="2" WIDTH="131" HEIGHT="79"></p> | |
| <font SIZE="2"> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" SIZE="2" color="#004080"><em><strong>Analyst Incident Manager (AIM)</strong></em></font><font SIZE="2"></p> | |
| <p ALIGN="JUSTIFY" style="margin-top: 1px; margin-bottom: 1px"><font face="Arial" SIZE="2">A | |
| Microsoft Windows and Oracle RDBMS based application, providing a GUI to a product and | |
| customer exception tracking system that centralizes and automates the task of information | |
| gathering and rapid response, for NCR Customer Services support sites around the world.</font><font face="Arial"> </font></p> | |
| <p><font face="Arial">The AIM application features an on-line database of support | |
| activity, automatic exception notification, customer service entitlement authorization, | |
| customer history information, and step-by-step tracking of exception activity.</font></p> | |
| <p><font face="Arial">Developed in an object oriented fashion using a | |
| Model/View/Controller paradigm, Microsoft C++ 8.0 and Microsoft MFC class library for | |
| Windows; AIM also provides a home-base for interacting with NCR Support Sentinel's many | |
| tools and services. A Client/Server model is incorporated for interaction with UNIX based | |
| servers providing Sentinel's services.</font></p> | |
| <p><font face="Arial">The Human Interface (HI) component fulfills the client side of the | |
| model through DDE connections to NCR Windows. NCR Windows, in turn, provides a transport | |
| layer with a companion NCR Window’s process on the UNIX server.</font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><em><strong><font face="Arial"> </font></strong></em></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><img src="is.gif" alt="is.gif (1306 bytes)" align="middle" border="2" WIDTH="45" HEIGHT="44"><font face="Arial" color="#004080" SIZE="2"><em><strong> InfoServ</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">A worldwide distributed | |
| document storage and retrieval system featuring Fulcrum’s Ful/Text document server. | |
| The InfoServ application stores product documentation and customer support case histories | |
| on-line, facilitating sophisticated high-performance information retrieval for a broad | |
| base of NCR Customer Services personnel, substantially increasing their productivity and | |
| adding tremendous value for NCR customers.</font></p> | |
| <p><font face="Arial">While providing its users with a vast amount of information at their | |
| fingertips, the InfoServ Ful/Text retrieval engine simplifies the process of locating | |
| needed information by allowing documents to be rapidly searched using keywords, keyword | |
| phrases, wildcards and proximity queries.</font></p> | |
| <p><font face="Arial">To accommodate a diverse installed base, the application has been | |
| written to operate on NCR's Tower and newer 3000 products under the UNIX operating system. | |
| Connections are provided via high-speed TCP/IP and RS-232 dial-up communications.</font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" color="#004080" SIZE="2"><em><strong> </strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><img src="is.gif" alt="is.gif (1306 bytes)" align="middle" border="2" WIDTH="45" HEIGHT="44"><font SIZE="2"><em><strong><font color="#004080"><font face="Arial"> </font></font><font face="Arial" color="#004080" SIZE="2">InfoServ Authoring Tool</font></strong></em></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">An InfoServ document | |
| editing utility using Microsoft's Word for Windows 2.0 macro and template capabilities. | |
| This tool reduces effort and improves accuracy by assisting the user in creating and | |
| formatting documents to be loaded into the InfoServ Ful/Text document collection.</font></p> | |
| <p> </p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" color="#004080" SIZE="2"><em><strong>Automated Information Update (AIU)</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">A facility used in | |
| conjunction with the NCR InfoServ product, this product provides the distribution | |
| mechanism, collecting all newly added or updated information from individual sites around | |
| the world. The information is subsequently redistributed to all other sites during the | |
| next 'cycle'. </font></p> | |
| <p><font face="Arial">Using the AIU facilities, all Customer Support sites are kept | |
| updated with new information from all other sites worldwide within a 24-hour turnaround, | |
| substantially reducing problem rediscovery and increasing the accuracy and currency of | |
| information available to Customer Service personnel.</font></p> | |
| <hr width="95%" color="#000000"> | |
| <p style="margin-top: 1px; margin-bottom: 1px" align="center"><strong><font face="Arial">Countrywide | |
| Bank - New Zealand</font></strong></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial"> </font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><img src="Teller.gif" alt="Teller.gif (1016 bytes)" align="middle" border="2" WIDTH="47" HEIGHT="45"><font face="Arial" color="#004080" SIZE="2"><em><strong> Teller Application - Modification</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Countrywide Bank was | |
| facing the current Year 2000 crisis with their mission critical banking application. With | |
| strict deadlines in place, and resources low, they looked to OSTI to provide the expertise | |
| to make their application Year 2000 compliant.</font></p> | |
| <p><font face="Arial"> </font></p> | |
| <hr width="95%" color="#000000"> | |
| <p align="center"><strong><font face="Arial"><font color="#004080"><em>OpenLegacy</em></font> | |
| Clients</font></strong></p> | |
| <p><font face="Arial">The following projects all employed the capabilities of our in-house | |
| OpenLegacy tools. Some required OSTI to develop extended customization to meet the | |
| exact needs of our clients, while other tools required no futher modification.</font></p> | |
| <p><font face="Arial">To read a full description of these products please refer to out <a href="OpenLegacy%20Products.htm" target="_self">Products</a> Page.</font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" color="#004080" SIZE="2"><em><strong>DataConnect</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Teacher’s | |
| Retirement - <font color="#408080"><em>Ohio</em></font></font></p> | |
| <p><font face="Arial"> </font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" SIZE="2" color="#004080"><em><strong>NetworkConnect</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">NCR Data Centers - <font color="#008080"><em>Ohio</em></font></font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Public Bank - <font color="#008080"><em>Malaysia</em></font></font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">National Commerce Bank | |
| (NCB) - <font color="#008080"><em>Saudi Arabia</em></font></font></p> | |
| <p><font face="Arial"> </font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"></font><font face="Arial" color="#004080" SIZE="2"><em><strong>File Transfer Utility</strong></em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Commercial Bank of | |
| Ethiopia - </font></font><font face="Arial" SIZE="2" color="#008080"><em>Ethiopia</em></font><font SIZE="2"></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Williams & Kettle | |
| – <font color="#408080"><em>New Zealand</em></font></font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">Loxcreen - <font color="#008080"><em>South Carolina </em></font></font></p> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial">INBS - <font color="#008080"><em>Ireland</em></font></font></p> | |
| </font> | |
| <p style="margin-top: 1px; margin-bottom: 1px"><font face="Arial" SIZE="2"> </font></p> | |
| <hr width="95%" color="#000000"> | |
| </body> | |
| </html> |