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<meta http-equiv="description" content="Equinox Information Systems Home Page">
<meta http-equiv="keywords" content="Telecommunications, Software Development, Telecom Fraud, Fraud Management Systems, Fraud Control, Traffic Analysis, Network Management, CABS Reconciliation, Mediation, CDR, Call Detail Record, X.25, CDR Utilities, Long Distance">
<meta name="description" content="Telecom Software Solutions Save Carriers Time and Money! Telecom fraud management, cdr utilities, mediation, and network analysis that other telecom providers can't offer. Learn how you can reduce losses to telecom fraud, increase network efficiency, launch new products, and improve your quality of telephone service.">
<title>Customer Support</title>
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<td valign="middle" bgcolor="#800000" align="center"><p align="center"><img src="images/dummy.gif" width="135" height="115" alt="Telecom Software Solutions" border="0"></td>
<td bgcolor="#FFFFFF"><img src="images/little.gif" width="20" height="18" alt="Telecom Software Solutions" border="0"></td>
<td valign="middle" align="left" bgcolor="#FFFFFF"><p align="left"><img src="images/Equinox_Support.jpg" alt="Online Support" align="left" WIDTH="237" HEIGHT="42"></td>
<td bgcolor="#FFFFFF"><img src="images/little.gif" width="20" height="18" alt="Telecom Software Solutions" border="0"></td>
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<td valign="top" width="16%" align="center" bgcolor="#800000"><p align="center"><a href="index.htm"><img src="images/Home.jpg" alt="Equinox Home Page" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Overview.htm"><img src="images/About_Us.jpg" alt="About Equinox" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Solutions.htm"><img src="images/Products.jpg" alt="Powerful Products" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Support.htm"><img src="images/Support.jpg" alt="Online Support" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-News.htm"><img src="images/Newsmenu.jpg" alt="Equinox in the News" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Password.htm"><img src="images/Password.jpg" alt="Request a Password" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Contacts.htm"><img src="images/Contact_Us.jpg" alt="Contact or Visit Equinox" border="0" WIDTH="101" HEIGHT="28"></a><br>
<a href="Equinox-Search.htm"><img src="images/Search.jpg" alt="Search" border="0" WIDTH="101" HEIGHT="28"></a><br>
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<td valign="top" width="54%" bgcolor="#FFFFFF"><font face="Arial" size="2" color="#000000">Welcome
to Equinox Online Customer Support.&nbsp;If your company is currently under maintenance
and you do not have an account for online support, we will be pleased to issue you a <a href="Equinox-Password.htm">password</a>.<br>
</font><p><strong><font size="3" color="#000000" face="Arial">Manager</font></strong><font face="Arial" size="2" color="#000000"><br>
<a href="support/Mgr99_GS_web.pdf">Getting Started with Manager 3.0</a><br>
<a href="support/mgr99_results_web.pdf">Getting Results with Manager 3.0</a></font></p>
<p><strong><font size="3" color="#000000" face="Arial">TeleScope</font></strong><font face="Arial Black" size="3" color="#000000"><br>
</font><font face="Arial" size="2"><a href="support/TS_GS_no_install_web.pdf">Getting
Started with TeleScope 3.0</a></font><font face="Arial" size="2" color="#000000"><br>
<a href="support/TeleScope/TeleScope_PIC.pdf">Pre-Installation Checklist</a> </font><img src="images/Image152.gif" alt="Image152.gif (933 bytes)" WIDTH="30" HEIGHT="14"></p>
<p><strong><font size="3" color="#000000" face="Arial">Protector</font></strong><font face="Arial" size="2" color="#000000"><br>
<a href="support/P83_GS_web.pdf">Getting Started with Protector 8.3</a><br>
<a href="support/P83_GR_web.pdf">Getting Results with Protector 8.3</a><br>
<a href="support/Pr98_GS_web.pdf">Getting Started with Protector 8.2</a><br>
<a href="support/Pr98results_web.pdf">Getting Results with Protector 8.2</a><br>
<a href="support/Protector/Protectr_PIC.pdf">Pre-Installation Checklist</a> </font><img src="images/Image152.gif" alt="Image152.gif (933 bytes)" WIDTH="30" HEIGHT="14"></p>
<p><strong><font size="3" color="#000000" face="Arial">ShowCDR</font></strong><font face="Arial" size="2" color="#000000"><br>
<a href="support/Show40_GS_web.pdf">Getting Started with ShowCDR 4.0</a><br>
<a href="support/Show_GS_web.pdf">Getting Started with ShowCDR 3.0</a><br>
<a href="support/ShowCDR/ShowCDR_PIC.pdf">Pre-Installation Checklist</a> </font><img src="images/Image152.gif" alt="Image152.gif (933 bytes)" WIDTH="30" HEIGHT="14"></p>
<p><font size="3" color="#000000" face="Arial"><strong>ExtractCDR</strong></font><font face="Arial" size="2" color="#000000"><br>
<a href="support/Extrct30_GS_web.pdf">Getting Started with ExtractCDR 3.0</a><br>
<a href="support/Extrct_GS_web.pdf">Getting Started with ExtractCDR 2.0</a></font></p>
<p><font size="3" color="#000000" face="Arial"><strong>AccessCDR<br>
</strong></font><font face="Arial" size="2"><a href="support/AccessCDR/AccessCDR_PIC.pdf">Pre-Installation
Checklist</a></font> <img src="images/Image152.gif" alt="Image152.gif (933 bytes)" WIDTH="30" HEIGHT="14"></p>
<p><strong><font size="3" color="#000000" face="Arial">Switch Interface<br>
</font></strong><font face="Arial" size="2"><a href="support/interface_GS_web.pdf">Getting
Started with Switch Interface 1.2</a><br>
<a href="support/Switch%20Interface/SwitchInt_PIC.pdf">Pre-Installation Checklist</a> </font><img src="images/Image152.gif" alt="Image152.gif (933 bytes)" WIDTH="30" HEIGHT="14"></p>
<p><font face="Arial" size="2" color="#000000">We have streamlined and improved our online
support so that you can find the information you need quickly.&nbsp;If the following
information does not contain the support you need, use the following options to contact an
Equinox Support Representative about a specific support issue:</font></p>
<p><font face="Arial" size="2" color="#000000"><strong>Telephone:</strong> (615) 612-1225<br>
<br>
<strong>Fax:</strong> (615) 612-1204 <br>
<br>
<strong>E-mail:</strong> <a href="mailto:support@equinoxis.com">support@equinoxis.com</a></font></p>
<p><font face="Arial" size="2" color="#000000"><strong>Thank you for visiting Equinox
Online Customer Support.</strong></font></p>
<p align="center"><font face="Arial"><small><a href="index.htm" target="_self">Home</a> | <a href="Equinox-Overview.htm">About Us</a> |&nbsp;<a href="Equinox-Solutions.htm" target="_self">Products</a> | <a href="Equinox-Support.htm" target="_self">Support</a></small><br>
<small><a href="Equinox-News.htm" target="_self">News</a> |&nbsp;<a href="Equinox-Password.htm">Password</a> | <a href="Equinox-Contacts.htm">Contact Us</a> |
<a href="Equinox-Search.htm">Search</a> </small></font></p>
<p align="center"><img src="images/Eis2.gif" alt="Equinox Information Systems" WIDTH="190" HEIGHT="50" border="0"><br>
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&nbsp; </td>
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<td valign="top" width="18%" bgcolor="#FFFFFF"><p align="center"><a href="Paint%20Support.htm"><img src="images/PH02749G.GIF" width="63" height="70" alt="Paint Your Problem!" border="0"></a><br>
<font face="Arial" size="1">Learn how to provide customer support with a detailed <a href="Paint%20Support.htm">screen shot</a> of your issue.</font></p>
<p align="center">&nbsp;</p>
<p align="center"><a href="http://www.adobe.com/prodindex/acrobat/readstep.html" target="_destination"><img src="images/getacro.gif" alt="Get Adobe" border="0" WIDTH="88" HEIGHT="31"></a><br>
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<font face="Arial" color="#000000" size="1">All documentation can be downloaded and
printed using Adobe Acrobat Reader, Version 4.0 or higher.&nbsp;Click to install Acrobat
Reader free.</font></td>
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