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<IMG SRC="/images/quality_large2.jpg" ALT="Quality Logo">
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<IMG SRC="/images/qualitytext.jpg" ALT="Quality">
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<FONT SIZE=+2 COLOR="#000080"><B>Mission Statement</B></FONT>
<P>
&quot;Our Company Mission is to provide Superior service by Excellent people
using Good equipment at a Fair profit.&quot;
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<FONT SIZE=+2 COLOR="#000080"><B>Quality Policy</B></FONT>
<P>
&quot;We will provide error-free services, that conform to our customers' requirements
-- on time, every time. Our name will represent quality to ourselves and to
our customers.&quot;
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<UL>
<IMG SRC="/images/lady.gif" BORDER=0 ALIGN=RIGHT>&nbsp;
<BR>
Since the inception of our formal Quality Improvement Process in 1990, AAA Cooper
Transportation has used our Quality Policy as a beacon to direct the efforts of all
our employees toward satisfying our customers in each business transaction.
<P>
At AAA Cooper we have used our Quality Improvement Process as an avenue which allows
us to form partnerships with our customers. These mutually beneficial partnerships
allow all parties to openly discuss areas such as: requirements, schedules, costing
and commitment. These partnerships are at the heart of the growth and success
AAA Cooper has enjoyed over the past two decades. Using these partnerships,
AAA Cooper has been able to grow and expand with our customers, while at the same time
attracting new customers through outstanding service and innovative ideas.
</UL>
<B><FONT SIZE=+1>Quality Improvement Process:</FONT></B>&nbsp;
<UL>
The Quality Improvement Process is directed by the Steering Committee, which consists of
Mr. Mack Dove, President &amp; Chief Executive Officer,Mr. J.E. "Pete" Barkley,
V.P. &amp; Chief Operating Officer and Mr. Charles Coggins, V.P. and Chief Financial
Officer. Implementation is carried forth by Jimmy Barkley, the Director of Quality
and the trained and knowledgeable staff in the Quality Department.
</UL>
<B><FONT SIZE=+1>Training:</FONT></B>&nbsp;
<UL>
<IMG SRC="/images/man.gif" ALT="Man Standing" ALIGN=LEFT>To ensure everyone understands
their role in the Quality Improvement Process, each employee attends specifically designed
courses, conducted by trained instructors from the Quality Department. While
attending these courses, employees learn the language and concepts of the Quality
Improvement Process. They are also trained in teamwork, measurement and
problem-solving techniques. Advance Quality Classes also include training in process
analysis, planning productive meetings and recognizing and analyzing paradigms.
<P>
Quality Training is an ongoing and integral part of the Quality Improvement Process at AAA
Cooper Transportation.
</UL>
<P>
<B><FONT SIZE=+1>Implementation:</FONT></B>
<UL>
Implementation of the Quality Improvement Process is conducted through the Quality
Improvement Teams. Quality Improvement Team Members include department heads,
terminal managers, supervisors and other key personnel. These teams have the
responsibility of implementing the Quality Improvement Process at their local
facility. This includes forming quality workgroups, corrective action teams,
and sub-committees. These groups are made up of personnel from all segments of
our company. Their involvement ensures the Quality Improvement Process is
continually moving forward. By using their knowledge to improve all of our work
processes, employees can continually improve services to our customers.
</UL>
<B><FONT SIZE=+1>Commitment:</FONT></B>
<UL>
The employees of AAA Cooper Transportation are committed, "to doing our jobs right the
first time." By adopting this <B><I>Zero Defects</I></B> attitude we ensure the name AAA
Cooper Transportation will represent Quality now and in the future.
</UL>
<B><FONT SIZE=+1>Awards:</FONT></B>
<UL>
The commitment and dedication of Employees have been recognized by many of our
Customer/Partners, by presenting our company with their awards for Excellence and
Quality. Examples of organizations that have presented these awards are:
<BR><BR>
</UL>
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<UL TYPE="DISC">
<LI>Logistics Management
<LI>Anixter
<LI>John Deere Company
<LI>Mazda Motor of America
<LI>R.J. Reynolds Tobacco Company
<LI>AT&amp;T
<LI>Grainger
</UL>
</TD>
<TD ALIGN=LEFT VALIGN=TOP>
<UL TYPE="DISC">
<LI>Air Products and Chemicals
<LI>Distribution Magazine
<LI>Matsushita Logistics Company
<LI>Milliken &amp; Company
<LI>BMG Distribution
<LI>Service Merchandise
<LI>Sea Ray Boats
</UL>
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