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<title>Encuesta de Satisfacción</title>
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<td width="569"><p align="right"><small><font face="Verdana"><strong>Página Actual</strong>:
&nbsp; </font><font color="#FF0000" face="Verdana">Encuesta</font></small></td>
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<td width="100%" bgcolor="#C0C0C0"><p align="center"><strong><font face="Verdana"><small>Divisiones</small></font></strong></td>
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Técnico</a></font></td>
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de Arte</a></font></td>
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<td width="147" bgcolor="#C0C0C0" height="18" colspan="2"><p align="center"><strong><small><font face="Verdana">Páginas Relacionadas</font></small></strong></td>
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<td width="91" bgcolor="#FFFFFF" style="border-right: 1px solid rgb(0,0,0)"><font face="Verdana"><small><small><br>
<nobr><a href="service/soporte.htm">&lt;-&nbsp;Volver</a></nobr><br>
<font color="#FFFFFF">.</font></small></small>
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<p align="center"></td>
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<tr>
<td width="100%" bgcolor="#000000"><p align="center"><a href="copyright.htm"><font face="Verdana" color="#FFFFFF"><small><small>©
1998-2000 Prodaltec</small></small></font></a></td>
</tr>
<tr>
<td width="100%" bgcolor="#000000">
<p align="center">-</td>
</tr>
<tr>
<td width="100%" bgcolor="#000000"><font face="Verdana,Arial,Helvetica" size="1" color="#FFFFFF"><p align="center"><font face="Verdana" size="1" color="#00FF00">Ultima
Actualización: Tuesday, 28 de March de 2000
</font></font></td>
</tr>
<tr>
<td width="100%" bgcolor="#000000" height="100%"><font face="Verdana,Arial,Helvetica" size="1" color="#000000">-</font></td>
</tr>
<tr>
<td width="100%" bgcolor="#000000" height="100%">
<p align="center">&nbsp;</td>
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<p>&nbsp;</p>
</td><td valign="top" width="24"></td><!--msnavigation--><td valign="top">
<table border="0" cellpadding="0" cellspacing="0" width="550">
<tr>
<td width="548"><font face="Tahoma" size="2"><b>Encuesta de Satisfacción de
Servicio Técnico</b></font></td>
</tr>
<tr>
<td width="548"></td>
</tr>
<tr>
<td width="548"><font face="Tahoma" size="1">Estimado Cliente, pedimos su
valiosa colaboración para que nos ayude a mejorar la calidad de los
servicios que brindamos.<br>
Su sugerencia o queja será analizado por un equipo calificado junto a la
dirección de nuestra empresa y, si Ud. lo desea, le contestaremos su
inquietud.<br>
<br>
Por favor complete los siguientes datos:</font>
<p>&nbsp;</td>
</tr>
<tr>
<td width="548"></td>
</tr>
<tr>
<td width="548">
<form method="POST" action="_vti_bin/shtml.exe/encuesta_tecnica.htm" webbot-action="--WEBBOT-SELF--">
<!--webbot bot="SaveResults" U-File="_private/form_results.txt" S-Format="TEXT/CSV" S-Label-Fields="TRUE" B-Reverse-Chronology="FALSE" S-Email-Format="TEXT/PRE" S-Email-Address="soporte@prodaltec.com.ar" B-Email-Label-Fields="TRUE" B-Email-Subject-From-Field="TRUE" S-Email-Subject="Encuesta de Soporte Técnico" S-Date-Format="%d/%m/%Y" S-Time-Format="%H:%M" S-Builtin-Fields="REMOTE_NAME REMOTE_USER HTTP_USER_AGENT Date Time" U-Confirmation-Url="gracias.htm" startspan --><input TYPE="hidden" NAME="VTI-GROUP" VALUE="0"><!--webbot bot="SaveResults" endspan i-checksum="43374" -->
<table border="0" width="100%" cellspacing="0" cellpadding="0">
<tr>
<td width="12%"><font face="Tahoma" size="1">Nº. de Orden de
Servicios: </font></td>
<td width="28%"><input type="text" name="Nro_Orden" size="15" tabindex="1"></td>
<td width="16%"><font face="Tahoma" size="1">Cliente:&nbsp; </font></td>
<td width="44%"><font face="Tahoma" size="1"><input type="text" name="NombreCliente" size="15" tabindex="2"></font></td>
</tr>
<tr>
<td width="12%"><font face="Tahoma" size="1">E-Mail:</font></td>
<td width="28%"><input type="text" name="Email" size="15" tabindex="3"></td>
<td width="16%"><font face="Tahoma" size="1">Tipo de Servicio: </font></td>
<td width="44%"><font face="Tahoma" size="1"><input type="text" name="TipoDeServicio" size="15" tabindex="4"></font></td>
</tr>
<tr>
<td width="12%"><font face="Tahoma" size="1">Teléfono: </font></td>
<td width="28%"><input type="text" name="Telefono" size="15" tabindex="5"></td>
<td width="16%"></td>
<td width="44%"></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1"><b>Basado
en el servicio de referencia:</b></font></td>
<td width="60%" colspan="2"></td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">1. Se
encuentra satisfecho?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1">1.1. Que
nivel de satisfacción?</font></td>
</tr>
<tr>
<td width="12%">
<p align="right"><font face="Tahoma" size="1">Sí</font></td>
<td width="28%">
<p align="left"><input type="radio" value="Si" checked name="Satisfecho" tabindex="6"></td>
<td width="60%" colspan="2" rowspan="2"><font face="Tahoma" size="1"><select size="1" name="Que_nivel_de_satisfaccion" style="font-family: Tahoma; font-size: 8 pt" tabindex="7">
<option>Muy Satisfecho</option>
<option>Satisfecho</option>
<option>Algo Insatisfecho</option>
<option>Insatisfecho</option>
</select></font></td>
</tr>
<tr>
<td width="12%">
<p align="right"><font face="Tahoma" size="1">No </font></td>
<td width="28%">
<p align="left"><input type="radio" name="Satisfecho" value="No"></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">2. Cual
fué la demora del servicio?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1"><select size="1" name="Demora_del_servicio" style="font-family: Tahoma; font-size: 8 pt" tabindex="8">
<option>En el Día</option>
<option>24 Hs</option>
<option>48 Hs</option>
<option>72 Hs</option>
<option>+ de 72 Hs</option>
</select></font></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">3. Que tan
fácil fué comunicarse?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1"><select size="1" name="que_tan_facil_fue_comunicarse" style="font-family: Tahoma; font-size: 8 pt" tabindex="9">
<option>Muy Fácil</option>
<option>Fácil</option>
<option>Normal</option>
<option>Difícil</option>
<option>Muy Difícil</option>
</select></font></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">4. Cómo
fué la atención recibida? </font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1"><select size="1" name="como_fue_la_atencion" style="font-family: Tahoma; font-size: 8 pt" tabindex="10">
<option>Muy Buena</option>
<option>Buena</option>
<option>Normal</option>
<option>Mala</option>
<option>Muy Mala</option>
</select></font></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">5. Que
opina del precio?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1"><select size="1" name="que_opina_del_precio" style="font-family: Tahoma; font-size: 8 pt" tabindex="11">
<option>Muy Barato</option>
<option>Barato</option>
<option>Justo</option>
<option>Caro</option>
<option>Muy Caro</option>
<option>NC/Equipo en Garantía</option>
</select></font></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">6. Que
opina de la capacidad del técnico?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1"><select size="1" name="capacidad_del_tecnico" style="font-family: Tahoma; font-size: 8 pt" tabindex="12">
<option>Muy Alta</option>
<option>Alta</option>
<option>Normal</option>
<option>Baja</option>
<option>Muy Baja</option>
</select></font></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">7. Está
conforme con el equipo adquirido?</font></td>
<td width="60%" colspan="2"><font face="Tahoma" size="1">1.1. Que
nivel de conformidad?</font></td>
</tr>
<tr>
<td width="12%">
<p align="right"><font face="Tahoma" size="1">Sí</font></td>
<td width="28%">
<p align="left"><input type="radio" value="Si" checked name="Conforme" tabindex="13"></td>
<td width="60%" colspan="2" rowspan="2"><font face="Tahoma" size="1"><select size="1" name="nivel_de_conformidad" style="font-family: Tahoma; font-size: 8 pt" tabindex="14">
<option>Muy Conforme</option>
<option>Conforme</option>
<option>Algo Insatisfecho</option>
<option>Insatisfecho</option>
</select></font></td>
</tr>
<tr>
<td width="12%">
<p align="right"><font face="Tahoma" size="1">No </font></td>
<td width="28%">
<p align="left"><input type="radio" name="Conforme" value="No"></td>
</tr>
<tr>
<td width="100%" colspan="4">
<hr>
</td>
</tr>
<tr>
<td width="40%" colspan="2"><font face="Tahoma" size="1">Sus
Comentarios</font></td>
<td width="60%" colspan="2"></td>
</tr>
<tr>
<td width="100%" colspan="4"><textarea rows="3" name="comentarios" cols="64" tabindex="15"></textarea></td>
</tr>
</table>
<p align="center"><input type="submit" value="Enviar La Encuesta" name="BotonEnviar" tabindex="16"><input type="reset" value="Borrar" name="BotonBorrar" tabindex="17"></p>
</form>
<p>&nbsp;</td>
</tr>
</table>
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