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<BLOCKQUOTE>
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<FONT FACE="Arial, Verdana" SIZE="3"><BR>
<B>C u s t o m &nbsp; e - C R M &nbsp; S o l u t i o n s</B></CENTER>
<P> </font><FONT FACE="Arial,helvetica" color=C0C0C0 SIZE="2">
Can your Web site do <a style="text-decoration: underline" HREF="javascript:{}"
onClick="window.open('/flash/popup.htm', 'window1', 'height=400,width=500')">this</A>?
Web Associates offers proven expertise in specifying and implementing
Web-based services. We can help you enable
online systems for:<UL>
</font><FONT FACE="Arial,helvetica" color=ffffff SIZE="2">
<LI> Customer Self-Help Services
<LI> B2B/B2C Commerce Integration
<LI> Information Publishing and Management</UL>
</font>
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<P ALIGN="left"><FONT FACE="Arial,helvetica" color=ffffff SIZE="2"><B>Customer-Directed Transactions</B><BR>
<FONT COLOR="#C0C0C0">Most Web users prefer on-demand services that they can use
independently. Web-based services let customers easily obtain information, solve
problems and make purchases in privacy, without requiring costly sales and support staff.
<P ALIGN="left">
<FONT FACE="Arial,helvetica" color=ffffff SIZE="2"><B>Customized Interface</B><BR>
<FONT COLOR="#C0C0C0">Our design team is among the best in the world at designing human
interfaces. We can make your Web applications look exactly like your
existing Web site, or our creative team can provide a whole new interactive look and feel
for your online customer service or commerce system.</FONT></P>
<P ALIGN="left"><FONT FACE="Arial,helvetica" color=ffffff SIZE="2"><B>Desktop Integration and Automatic
Updates</B><BR>
<FONT COLOR="#C0C0C0">Now you can extend your "e-Relationship" with your customer... right to
the desktop. Provide custom desktop support information that you can update anytime, and
send custom-designed messages right to your users' desktops. </FONT></P>
<P ALIGN="left"><FONT FACE="Arial,helvetica" color=ffffff SIZE="2"><B>Application Customization and
Support</B><BR>
<FONT COLOR="#C0C0C0">If you require custom features and functions or specialized database
integration, <A STYLE="text-decoration: underline" HREF="company.htm">our team</A> has
extensive experience implementing the most complex Web applications. </FONT></P>
<P>
<UL>
<LI><A STYLE="text-decoration: underline" HREF="online_crm.htm">More about e-CRM</A>
<LI><A STYLE="text-decoration: underline" HREF="services.htm">e-CRM Implementation Services</A>
<LI><A STYLE="text-decoration: underline" HREF="kit.htm">Download a Customer Kit</A>
<LI><A STYLE="text-decoration: underline" HREF="sales_reqform.htm">Contact Us for a Free Consultation</A>
</UL>
</BLOCKQUOTE>
<P><FONT FACE="Arial, Verdana" SIZE="2">&nbsp;&nbsp; </FONT></P>
<BLOCKQUOTE>
<UL>
<P ALIGN="center"><FONT FACE="Arial, Verdana" SIZE="2"><B>&quot;This system outperforms
anything we've seen.&quot;</B><BR>
&#151;Dan Adams, <BR>
<FONT COLOR="#FFFF80">Hewlett-Packard </FONT></FONT></P>
<P ALIGN="center"><FONT FACE="Arial, Verdana" SIZE="2"><B>&quot;I've never been so happy
with a vendor!&quot;</B><BR>
&#151;Pam Rasmussen, <BR>
<FONT COLOR="#FFFF80">Apple Computer </FONT></FONT></P>
<P ALIGN="center"><FONT FACE="Arial, Verdana" SIZE="2"><B>&quot;...perfect.&quot;</B><BR>
&#151;Gina Brahms, <BR>
</FONT><FONT COLOR="#FFFF80" FACE="Arial, Verdana" SIZE="2">Lucent Technologies<BR>
&nbsp;&nbsp; </FONT></P>
</UL>
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