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| <html> | |
| <head><script> | |
| /* | |
| Check required form elements script- | |
| By Website Abstraction (http://wsabstract.com) | |
| Over 200+ free scripts here! | |
| */ | |
| function checkrequired(which){ | |
| var pass=true | |
| if (document.images){ | |
| for (i=0;i<which.length;i++){ | |
| var tempobj=which.elements[i] | |
| if (tempobj.name.substring(0,8)=="required"){ | |
| if (((tempobj.type=="text"||tempobj.type=="textarea")&&tempobj.value=='')||(tempobj.type.toString().charAt(0)=="s"&&tempobj.selectedIndex==-1)){ | |
| pass=false | |
| break | |
| } | |
| } | |
| } | |
| } | |
| if (!pass){ | |
| alert("One or more of the required elements are not completed. Please complete them, then submit again!") | |
| return false | |
| } | |
| else | |
| return true | |
| } | |
| </script> | |
| <title>Online Help Desk</title> | |
| </head> | |
| <body> | |
| <table border="0" cellpadding="0" cellspacing="0" width="686" height="65"> | |
| <tr> | |
| <td height="42" rowspan="2" valign="top"><!--webbot bot="ImageMap" rectangle="(0,0) (200,97) index.htm" border="0" src="images/e1.GIF" width="202" height="99" startspan --><MAP NAME="FrontPageMap"><AREA SHAPE="RECT" COORDS="0, 0, 200, 97" HREF="index.htm"></MAP><a href="_vti_bin/shtml.exe/helpdesk.htm/map"><img ismap usemap="#FrontPageMap" border="0" height="99" src="images/e1.GIF" width="202"></a><!--webbot bot="ImageMap" endspan i-checksum="60722" --> <br> | |
| </td> | |
| <td height="77" bgcolor="#0099CC" valign="top"><img border="0" src="images/domsys-front-c6c.GIF" WIDTH="533" HEIGHT="77"></td> | |
| <td width="90" height="42" rowspan="2" valign="top"><img border="0" src="images/e3.GIF" WIDTH="15" HEIGHT="99"></td> | |
| </tr> | |
| <tr> | |
| <td height="1" valign="top" width="467"><!--webbot bot="ImageMap" rectangle="(2,2) (95, 21) shop.htm" rectangle="(100,2) (190, 21) bookshop.htm" rectangle="(210,2) (290, 21) tech_services.htm" rectangle="(320,2) (380, 21) search.htm" rectangle="(405,2) (495, 21) contact_dsc.htm" border="0" src="images/e2b.gif" width="533" height="22" startspan --><MAP NAME="FrontPageMap1"><AREA SHAPE="RECT" COORDS="2, 2, 95, 21" HREF="shop.htm"><AREA SHAPE="RECT" COORDS="100, 2, 190, 21" HREF="bookshop.htm"><AREA SHAPE="RECT" COORDS="210, 2, 290, 21" HREF="tech_services.htm"><AREA SHAPE="RECT" COORDS="320, 2, 380, 21" HREF="search.htm"><AREA SHAPE="RECT" COORDS="405, 2, 495, 21" HREF="contact_dsc.htm"></MAP><a href="_vti_bin/shtml.exe/helpdesk.htm/map1"><img ismap usemap="#FrontPageMap1" border="0" height="22" src="images/e2b.gif" width="533"></a><!--webbot bot="ImageMap" endspan i-checksum="55979" --> <br> | |
| </td> | |
| </tr> | |
| </table> | |
| <div align="center"><center> | |
| <table border="0" cellspacing="0" cellpadding="0" width="615" height="268"> | |
| <tr> | |
| <td height="170" width="509"><form onSubmit="return checkrequired(this)" action="/cgi-bin/contact_helpdesk2.cgi" method="POST"> | |
| <input type="hidden" name="Source_Page" value="*** From the Helpdesk Page ***"><div align="center"><center><p><img src="images/top_ov_onlinehelp.GIF" WIDTH="243" HEIGHT="44"></p> | |
| </center></div><div align="left"><p><font face="Arial"><strong><small>I understand that I | |
| will be contacted only during Dominant Systems business hours</small> </strong><small>which | |
| are Monday through Friday. 9am to 5pm EST.</small> <small>If this is an <font color="#FF0000">emergency</font> we recommend you call our help desk support staff at | |
| +1.734.971.1210.</small><br> | |
| <small><strong>For pricing information</strong> please refer to our <a href="tech_service_prices.htm">Tech Services Price List.</a> If you have any questions on <strong>supported | |
| operating systems</strong> please take a look at our <a href="tech_services.htm">Technical | |
| Support Services Page.</a> For EMERGENCIES, we recommend that you use our Telephone | |
| Help Desk at +1.734.971.1210. </small></font></p> | |
| </div><div align="left"><p><small><font face="Arial">For <strong>AFTER HOURS</strong> | |
| emergencies, please use our after-hours paging service at +1.734.473.0033. Please be aware | |
| that you will be charged $100.00 for each emergency page, even if we are unable to resolve | |
| your problem. Clients without established payment terms will need to have a Visa or | |
| Mastercard credit card available. We strive to return pages within 15min.</font></small></p> | |
| </div><div align="left"><p><small><font face="Arial">(<font color="#FF0000">*</font>required | |
| elements)</font></small></p> | |
| </div><div align="center"><center><table border="0" cellspacing="0" width="740" height="626"> | |
| <tr> | |
| <td width="308" height="7"><u><strong><font face="Arial">General Information<br> | |
| <br> | |
| </font></strong></u></td> | |
| <td width="428" height="7" colspan="2"></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="6" valign="top"><font color="#FF0000" face="Arial"><strong><small>Current | |
| Priority Level</small></strong></font></td> | |
| <td width="428" height="6" colspan="2"><font face="Arial"><small><input type="checkbox" name="C24" value="ON">Emergency <input type="checkbox" name="requiredC25" value="ON">Moderate | |
| <input type="checkbox" name="C26" value="ON">Low</small><br> | |
| <br> | |
| </font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="12"><small><strong><font face="Arial">Company Name<font color="#FF0000">*</font></font></strong></small></td> | |
| <td width="428" height="12" colspan="2"><small><font face="Arial"><input type="text" size="45" maxlength="256" name="requiredContact_FullName"></font></small></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="25"><strong><font face="Arial"><small>Client's full name<font color="#FF0000">*</font></small></font></strong></td> | |
| <td width="428" height="25" colspan="2"><font face="Arial"><small><input type="text" size="45" maxlength="256" name="requiredContact_Email2"></small></font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="7" valign="top"><strong><font face="Arial"><small>Phone #<font color="#FF0000">*</font></small></font></strong></td> | |
| <td width="428" height="7" colspan="2"><font face="Arial"><small><input type="text" size="45" maxlength="256" name="requiredContact_Title"></small></font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="6" valign="top"><strong><small><font face="Arial" color="#000000">Email</font><font color="#FF0000" face="Arial"> </font><font face="Arial" color="#000000">Address</font><font color="#FF0000" face="Arial">*</font></small></strong></td> | |
| <td width="428" height="6" colspan="2"><font face="Arial"><small><input type="text" size="45" maxlength="256" name="requiredEmail5"></small></font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="12"><strong><font face="Arial"><u>Diagnosis<br> | |
| <br> | |
| </u></font></strong></td> | |
| <td width="428" height="12" colspan="2"></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="57" valign="top"><strong><font face="Arial"><small>What seems to | |
| be the problem?<font color="#FF0000">*</font></small></font></strong></td> | |
| <td width="428" height="57" colspan="2"><font face="Arial"><textarea rows="4" name="requiredS2" cols="45"></textarea></font><br> | |
| <br> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="23" valign="top"></td> | |
| <td width="428" height="23" colspan="2"></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="198" valign="top"><strong><font face="Arial"><small>What does it | |
| say when the problem occurs?</small><br> | |
| (<small>i.e. error message)</small></font></strong></td> | |
| <td width="428" height="198" colspan="2"><font face="Arial"><textarea rows="4" name="S1" cols="45"></textarea></font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="77" valign="top"><strong><font face="Arial"><small>What changed to | |
| cause this?</small></font></strong></td> | |
| <td width="165" height="77"><font face="Arial"><small><input type="checkbox" name="C5" value="ON">Power problems<br> | |
| <input type="checkbox" name="C6" value="ON">Hardware Failure<br> | |
| <input type="checkbox" name="C7" value="ON">New hardware added</small><br> | |
| <br> | |
| </font></td> | |
| <td width="261" valign="top" height="77"><small><font face="Arial"><input type="checkbox" name="C8" value="ON">New Software added<br> | |
| <input type="checkbox" name="C10" value="ON">Other:<input type="text" name="T1" size="16"></font><br> | |
| </small><br> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="44" valign="top"><strong><font face="Arial"><small>What is the | |
| server operating system?</small></font></strong></td> | |
| <td width="215" height="44"><font face="Arial"><input type="checkbox" name="C11" value="ON"><small>NetWare<br> | |
| <input type="checkbox" name="C12" value="ON">WinNT</small><br> | |
| <br> | |
| </font></td> | |
| <td width="213" height="44" valign="top"><small><font face="Arial"><input type="checkbox" name="C13" value="ON">SCO UNIX<br> | |
| <input type="checkbox" name="C14" value="ON">Other:<input type="text" name="T2" size="16"></font></small><br> | |
| <br> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="25" valign="top"><strong><small><font face="Arial">What is the | |
| workstation os?</font></small></strong></td> | |
| <td width="214" height="25"><small><font face="Arial"><input type="checkbox" name="C18" value="ON">Win95<br> | |
| <input type="checkbox" name="C19" value="ON">Win98</font></small><br> | |
| <br> | |
| </td> | |
| <td width="214" height="25" valign="top"><font face="Arial"><small><input type="checkbox" name="C20" value="ON">WinNT<br> | |
| <input type="checkbox" name="C21" value="ON">Other:<input type="text" name="T5" size="16"></small><br> | |
| </font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="39" valign="top"><strong><small><font face="Arial">What is the | |
| application and version?</font></small></strong></td> | |
| <td width="428" height="39" colspan="2"><br> | |
| <small><font face="Arial"><input type="text" name="T4" size="45"></font></small><br> | |
| <br> | |
| <br> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="40" valign="top"><strong><small><font face="Arial">What is the | |
| hardware platform?</font></small></strong></td> | |
| <td width="241" height="40"><font face="Arial"><small><input type="checkbox" name="C15" value="ON">Compaq <input type="checkbox" name="C16" value="ON">HP <br> | |
| </small><br> | |
| </font></td> | |
| <td width="187" height="40" valign="top"><font face="Arial"><small><input type="checkbox" name="C17" value="ON">Other:<input type="text" name="T3" size="16"></small><br> | |
| </font></td> | |
| </tr> | |
| <tr> | |
| <td width="308" height="24"><small><strong><font face="Arial">Is the product under | |
| warranty?<font color="#FF0000">*</font></font></strong></small></td> | |
| <td width="428" height="24" colspan="2"><small><font face="Arial"><input type="checkbox" name="C22" value="ON">Yes <input type="checkbox" name="requiredC23" value="ON">No</font></small></td> | |
| </tr> | |
| </table> | |
| </center></div><p><font face="Arial"><input type="submit" value="Submit Form" style="font-family: Arial; font-size: 10pt"> <input type="reset" value="Reset Form" style="font-family: Arial; font-size: 10pt"> <br> | |
| <br> | |
| </font></p> | |
| </form> | |
| </td> | |
| </tr> | |
| </table> | |
| </center></div><div align="center"><center> | |
| <table border="0" cellspacing="0" width="604"> | |
| <tr> | |
| <td width="602"><p align="left"><img src="bar461a.gif" alt="bar461a.gif (896 bytes)" WIDTH="750" HEIGHT="5"></td> | |
| </tr> | |
| <tr> | |
| <td width="602"><p align="center"><small><font face="Arial"><a href="index.htm" style="color: rgb(0,0,255)">Home</a> | <a href="shop.htm" style="color: rgb(0,0,255)">Web | |
| Store</a> | <a href="bookshop.htm" style="color: rgb(0,0,255)">Bookshop</a> | <a href="tech_services.htm" style="color: rgb(0,0,255)">Services</a> | <a href="search.htm" style="color: rgb(0,0,255)">Search</a> | <a href="contact_dsc.htm" style="color: rgb(0,0,255)">Contact Us</a></font></small></td> | |
| </tr> | |
| <tr> | |
| <td width="602"><img src="bar461a.gif" alt="bar461a.gif (896 bytes)" WIDTH="750" HEIGHT="5"></td> | |
| </tr> | |
| <tr> | |
| <td width="598"><p align="center"><font face="Arial"><small><small>Dominant Systems | |
| Corporation 4201 Varsity Drive, #D Ann Arbor, MI 48108 </small></small><br> | |
| <small><small>+1.734.971.1210 +1.734.677.3321 Fax</small></small></font></td> | |
| </tr> | |
| <tr> | |
| <td width="602"><p align="center"><a href="mailto:info@domsys.com"><small><font face="Arial"><small>Info@domsys.com</small></font></small></a></td> | |
| </tr> | |
| <tr> | |
| <td width="602" align="center"><p align="center"><font face="Arial" size="1">© Copyright | |
| 1996-2000 Dominant Systems Corporation <br> | |
| Last Modified on <!--webbot bot="Timestamp" S-Type="EDITED" S-Format="%d %b %Y" startspan -->14 Jun 2000<!--webbot bot="Timestamp" endspan i-checksum="15049" --></font></td> | |
| </tr> | |
| </table> | |
| </center></div> | |
| </body> | |
| </html> |