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| <html> | |
| <head> | |
| <meta http-equiv="Content-Language" content="en-us"> | |
| <meta name="GENERATOR" content="Microsoft FrontPage 3.0"> | |
| <meta name="ProgId" content="FrontPage.Editor.Document"> | |
| <title>RMA Form</title> | |
| <base target="_self"> | |
| </head> | |
| <body bgcolor="#FFFFFF" text="#000000" topmargin="5" leftmargin="5" link="#000000"> | |
| <table border="0" cellpadding="0" cellspacing="0" width="686" height="65"> | |
| <tr> | |
| <td height="42" rowspan="2" valign="top"><!--webbot bot="ImageMap" rectangle="(0,0) (200,97) index.htm" border="0" src="images/e1.GIF" alt="Dominant Systems Home" startspan --><MAP NAME="FrontPageMap"><AREA SHAPE="RECT" COORDS="0, 0, 200, 97" HREF="index.htm"></MAP><a href="_vti_bin/shtml.exe/rma.htm/map"><img ismap usemap="#FrontPageMap" border="0" height="99" alt="Dominant Systems Home" src="images/e1.GIF" width="202"></a><!--webbot bot="ImageMap" endspan i-checksum="41292" --> </td> | |
| <td height="77" bgcolor="#0099CC" valign="top"><img border="0" src="images/domsys-front-c6c.GIF" WIDTH="533" HEIGHT="77"></td> | |
| <td width="90" height="42" rowspan="2" valign="top"><img border="0" src="images/e3.GIF" WIDTH="15" HEIGHT="99"></td> | |
| </tr> | |
| <tr> | |
| <td height="1" valign="top" width="467"><!--webbot bot="ImageMap" rectangle="(2,2) (95,21) shop.htm" rectangle="(100,2) (190,21) bookshop.htm" rectangle="(210,2) (290,21) tech_services.htm" rectangle="(320,2) (380,21) search.htm" rectangle="(405,2) (495,21) contact_dsc.htm" border="0" src="images/e2b.gif" startspan --><MAP NAME="FrontPageMap1"><AREA SHAPE="RECT" COORDS="2, 2, 95, 21" HREF="shop.htm"><AREA SHAPE="RECT" COORDS="100, 2, 190, 21" HREF="bookshop.htm"><AREA SHAPE="RECT" COORDS="210, 2, 290, 21" HREF="tech_services.htm"><AREA SHAPE="RECT" COORDS="320, 2, 380, 21" HREF="search.htm"><AREA SHAPE="RECT" COORDS="405, 2, 495, 21" HREF="contact_dsc.htm"></MAP><a href="_vti_bin/shtml.exe/rma.htm/map1"><img ismap usemap="#FrontPageMap1" border="0" height="22" src="images/e2b.gif" width="533"></a><!--webbot bot="ImageMap" endspan i-checksum="44125" --> </td> | |
| </tr> | |
| </table> | |
| <table border="0" cellspacing="0" height="328" cellpadding="0" width="755"> | |
| <tr> | |
| <td bgcolor="#FFFFFF" valign="top" width="146" height="1"><p align="left"><br> | |
| <img border="0" src="images/top_mn2.gif" WIDTH="146" HEIGHT="28"></td> | |
| <td width="607" height="328" valign="top" rowspan="3"><div align="center"><center><table border="0" cellspacing="5" width="599" height="1512"> | |
| <tr> | |
| <td width="533" height="549" valign="top"><form action="/cgi-bin/contact_rma.cgi" method="POST"> | |
| <input type="hidden" name="Source_Page" value="*** contact_rma.htm ***"><font face="Arial"><small><div align="center"><center><p></small><img src="images/text_rma.GIF" WIDTH="275" HEIGHT="37"><strong><br> | |
| <font color="#FFFFFF"><a name="RMA"><strong>(RMA)</strong></a></font><br> | |
| <href="#return Policy"> <a href="#Return Policy" style="color: rgb(0,0,255)">Please See the Dominant Systems | |
| Return Policy</a></font></p> | |
| </center></div><a target="_blank" <small><font face="Arial"><strong><div align="center"><center><table border="0" cellspacing="0" width="566"> | |
| <tr> | |
| </strong><td width="187" valign="top"><strong><small><font face="Arial">Company Name:</font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_Organization"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| </strong><td width="187" valign="top"><strong><small><font face="Arial">Contact Person | |
| Name: </font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_FullName"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">Telephone Number:</font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_WorkPhone"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">E-Mail:</font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_Email"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">Product Name:</font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="25" name="Contact_Product"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">Product Serial | |
| Number: </font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="25" name="Contact_SerialNO"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">Invoice | |
| Number: </font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_Invoice"></font></small></strong></td> | |
| </tr> | |
| <tr> | |
| <td width="187" valign="top"><strong><small><font face="Arial">Date of Purchase:</font></small></strong></td> | |
| <strong><td width="375"><small><font face="Arial"><input type="text" size="35" maxlength="256" name="Contact_Date1"></font></small></strong></td> | |
| </tr> | |
| </table> | |
| </center></div><p><font face="Arial"><small>Description of Problem:</small><br> | |
| <small><textarea name="Contact_Feild1" rows="5" cols="50" WRAP="VIRTUAL"></textarea> </small><br> | |
| <small><br> | |
| <input type="submit" value="Submit Form"> <input type="reset" value="Reset Form"> </small></font></font></p> | |
| </form> | |
| </td> | |
| </tr> | |
| <tr> | |
| <td width="533" valign="top" height="947"></a><strong><a name="Return Policy"><strong><font face="Arial">Dominant Systems Return Policy</font></strong></a></strong><a target="_blank" <small><font FACE="MS Sans Serif" SIZE="1"><p></font><font SIZE="1"><font face="Arial">PLEASE | |
| SAVE YOUR ORIGINAL PACKAGING.</font></p> | |
| <p><font face="Arial">Manufacturers warranties require that a product be returned in its | |
| original packaging in order to receive a warranty replacement or repaired product. We | |
| recommend that clients store all packaging materials for the length of the product's | |
| warranty.</font></p> | |
| <p><font face="Arial">Product Testing Policy.</font></p> | |
| <p><font face="Arial">1) To minimize handling of products, and thus to minimize the number | |
| of defective products that get shipped, Dominant Systems has instituted the following | |
| Product Testing Policy effective February 1, 1998. </font></p> | |
| <p><font face="Arial">2) For products purchased from us that we will be installing, | |
| Dominant Systems will test each product for a small fee to make sure it works. This fee | |
| will be included on all quotes you receive from your sales rep. </font></p> | |
| <p><font face="Arial">3) If a client wants to do his own configuring, or if a product does | |
| not need to be configured, then Dominant Systems will not test the product, and will leave | |
| it in its original packaging. This will also minimize the number of unwanted products that | |
| cannot be returned because they have been opened (See our returns policy below.) </font></p> | |
| <p><font face="Arial">Returns for Credit or Refund.</font></p> | |
| <p><font face="Arial">1) Any product that is not in factory sealed condition with all of | |
| it's original packaging will not be accepted for return.</font></p> | |
| <p><font face="Arial">2) Products will not be accepted for return after 30 days from the | |
| date the customer ordered the product.</font></p> | |
| <p><font face="Arial">3) Products that are accepted for return will incur a 15% restock | |
| charge. </font></p> | |
| <p> </p> | |
| <p><font face="Arial">Returns for Defective Products.</font></p> | |
| <p><font face="Arial">1) PLEASE SAVE YOUR ORIGINAL PACKAGING. Manufacturers warranties | |
| require that a product be returned in its original packaging in order to receive a | |
| warranty replacement or repaired product. We recommend that clients store all packaging | |
| materials for the length of the product's warranty.</font></p> | |
| <p><font face="Arial">2) Products purchased from us that have been found to be defective | |
| during the warranty period, may be returned to Dominant Systems for exchange only at no | |
| charge. We are at the mercy of the manufacturer in these matters, and thus we cannot | |
| guarantee exactly when your replacement product will be returned. Customers are | |
| responsible for paying all shipping charges to and from Dominant Systems. </font></p> | |
| <p><font face="Arial">2) Dominant Systems will also handle returns and repairs for items | |
| that are out of warranty. Call our technical services department at 313.971.1210 for more | |
| information.</font></p> | |
| <p><font face="Arial">What to do when you have a return.</font></p> | |
| <p><font face="Arial">1) Call our Customer Service department when you need to return | |
| something. You must have the following information available when you call or your return | |
| may be delayed or refused: Product name, Product serial number, DSC Invoice numberthat | |
| product was purchased on, and what the problem is. Our RMA dept will ask you a series of | |
| questions, then if the product qualifies, they will issue you an RMA number. This number | |
| must be imprinted on the shipping label of the item being sent back. You may drop the | |
| defective item off in person, or if more convenient, you may ship the product to:</font></p> | |
| <p><font face="Arial">Dominant Systems Corp.<br> | |
| Attn: RMA #xxx<br> | |
| 3950 Varsity Drive<br> | |
| Ann Arbor, MI 48108</font></p> | |
| <p><font face="Arial">where xxx is the RMA number we have issued to you.</font></p> | |
| <p><font face="Arial">Questions or Comments?<br> | |
| Please call our Customer Service department if you have questions or comments about these | |
| policies. You can reach us at +1.734.971.1210 via phone or +1.734.677.3321 via fax.</font></font></p> | |
| <p align="center"></a><a href="#RMA" style="color: rgb(0,0,255)"><small><font face="Arial"><strong>Back | |
| to top of page</strong></font></small></a><a target="_blank" <small></td> | |
| </tr> | |
| </table> | |
| </center></div></td> | |
| </tr> | |
| <tr> | |
| <td bgcolor="#E0E0E0" valign="top" height="1472" width="146"><p align="center"><img border="0" src="images/shop5.GIF" alt="Shop at Dominant Systems" WIDTH="145" HEIGHT="32"><b><font size="2" face="Arial"><br> | |
| </font></b></a><font color="#800000" face="Arial" size="1"><a href="shop.htm">Web Store</a><br> | |
| <a href="http://argos2.domsys.com/webshop/">Web Store Express</a><br> | |
| <a href="http://www.directplus.compaq.com/default.asp?HeaderURL=www%2Edomsys%2Ecom%2Fdomsystope%2Ehtm&FooterURL=www%2Edomsys%2Ecom%2Fcombot%2Egif&AgentID=1375" target="_blank">Compaq Direct Store</a><br> | |
| <a href="bookshop.htm">Bookshop </a></font><br> | |
| <font face="Arial"><a href="expert_solutions.htm"><small><small>Expert Solutions</small></small></a><br> | |
| </font><b><font size="2" face="Arial"><br> | |
| </font></b><img border="0" src="images/serv5.GIF" alt="Services" WIDTH="145" HEIGHT="32"><b><font size="2" face="Arial"><br> | |
| </font></b><font size="1" face="Arial"><a href="tech_services.htm">What we can do for you</a><br> | |
| <a href="tech_service_project_management.htm">Project Management</a><br> | |
| <a href="tech_service_contracts.htm">Contract Services</a><br> | |
| <a href="tech_service_alacarte.htm">A La Carte Services<br> | |
| </a><a href="contact_servicem.htm">Contact Service Manager</a></font></p> | |
| <p align="center"><img src="images/res5.gif" alt="Tech Resources" WIDTH="145" HEIGHT="32"><br> | |
| <a href="../images/helpdesk.htm"><font size="1" face="Arial" color="#000000">Online Help | |
| Desk</font></a><br> | |
| <font size="1" face="Arial"><a href="configuration_center.htm" style="color: rgb(0,0,0)">Configuration | |
| Center</a><br> | |
| <a href="white_papers.htm">White Papers</a><br> | |
| <a href="support_sites.htm">Partner Tech Support Sites</a><a href="../images/helpdesk.htm"><br> | |
| </a></font><a href="expert_solutions.htm"><small><small><font face="Arial">Expert | |
| Solutions</font></small></small></a><br> | |
| <a href="year2000.htm"><font size="1" face="Arial">Year 2000 Resources</font></a><font size="1" face="Arial" color="#000000"><b><br> | |
| </b></font><a href="ftp://domsys.com"><small><small><font face="Arial">FTP Site</font></small></small></a><br> | |
| <font size="1" face="Arial"><br> | |
| </font><img src="images/car5.gif" alt="Careers at Dominant Systems" WIDTH="145" HEIGHT="32"><br> | |
| <a href="employment.htm"><small><small><font face="Arial">Current Job Postings</font></small></small></a></p> | |
| <p align="center"><img src="images/adm5.gif" alt="ADMIN" WIDTH="145" HEIGHT="32"><br> | |
| <small><small><font face="Arial"><a href="credit_app.htm">Credit Application</a><br> | |
| <a href="tax_exempt.htm">Tax Exempt Form</a><br> | |
| <font color="#7A7A7A">Product Returns</font><br> | |
| <a href="contact_accounting.htm">Contact Accounting</a></font></small></small></p> | |
| <p align="center"><a href="index.html"><font size="1" face="Arial"><b><br> | |
| </b></font></a></p> | |
| <p align="center"> </p> | |
| <p align="center"> </p> | |
| <p align="center"> </p> | |
| <p align="center"> </p> | |
| <p align="center"> </td> | |
| </tr> | |
| <tr> | |
| <td bgcolor="#FFFFFF" valign="top" width="146" height="1"><img border="0" src="images/bot_mn2.gif" WIDTH="146" HEIGHT="28"></td> | |
| </tr> | |
| </table> | |
| <div align="center"><center> | |
| <table border="0" cellspacing="0" width="604" height="1"> | |
| <tr> | |
| <td width="602" height="1"><p align="left"><img src="images/bar461a.gif" alt="bar461a.gif (896 bytes)" WIDTH="750" HEIGHT="5"></td> | |
| </tr> | |
| <tr> | |
| <td width="602" height="18"><p align="center"><small><font face="Arial"><a href="index.htm" style="color: rgb(0,0,255)">Home</a> | <a href="shop.htm" style="color: rgb(0,0,255)">Web Store</a> | <a href="bookshop.htm" style="color: rgb(0,0,255)">Bookshop</a> | <a href="tech_services.htm" style="color: rgb(0,0,255)">Services</a> | <a href="search.htm" style="color: rgb(0,0,255)">Search</a> | <a href="contact_dsc.htm" style="color: rgb(0,0,255)">Contact Us</a></font></small></td> | |
| </tr> | |
| <tr> | |
| <td width="602" height="1"><img src="images/bar461a.gif" alt="bar461a.gif (896 bytes)" WIDTH="750" HEIGHT="5"></td> | |
| </tr> | |
| <tr> | |
| <td width="598" height="30"><p align="center"><font face="Arial"><small><small>Dominant | |
| Systems Corporation 4201 Varsity Drive, #D Ann Arbor, MI 48108 </small></small><br> | |
| <small><small>+1.734.971.1210 +1.734.677.3321 Fax</small></small></font></td> | |
| </tr> | |
| <tr> | |
| <td width="602" height="16"><p align="center"><font face="Arial" color="#0000FF"><a href="mailto:info@domsys.com"><small><small>Info@domsys.com</small></small></a></font></td> | |
| </tr> | |
| <tr> | |
| <td width="602" align="center" height="1"><p align="center"><font size="1" face="Arial">© | |
| Copyright 1996-2000 Dominant Systems Corporation <br> | |
| Last Modified on <!--webbot bot="Timestamp" S-Type="EDITED" S-Format="%d %b %Y" startspan -->14 Jun 2000<!--webbot bot="Timestamp" endspan i-checksum="15049" --></font></td> | |
| </tr> | |
| </table> | |
| </center></div> | |
| </body> | |
| </html> |