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Create different dialogs for crashes and errors in Audacity #2178

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AnitaBats opened this issue Nov 23, 2021 · 8 comments
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Create different dialogs for crashes and errors in Audacity #2178

AnitaBats opened this issue Nov 23, 2021 · 8 comments
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Design / UX Bugs, enhancement requests and tasks a designer should look at Task Tasks for the team, typically in conjunction with sprints and projects

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@AnitaBats
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AnitaBats commented Nov 23, 2021

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@AnitaBats AnitaBats created this issue from a note in Sprint 9 - 3.2 release needed R&D (To do) Nov 23, 2021
@AnitaBats AnitaBats added Design / UX Bugs, enhancement requests and tasks a designer should look at Task Tasks for the team, typically in conjunction with sprints and projects labels Nov 23, 2021
@AnitaBats AnitaBats added this to the Audacity 3.2 milestone Nov 23, 2021
@AnitaBats AnitaBats added this to To do in Sprint 10 - Enhancements&Bug fixes via automation Dec 6, 2021
@AnitaBats AnitaBats modified the milestones: Audacity 3.2, Audacity 3.1.3 Dec 7, 2021
@crsib
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crsib commented Dec 7, 2021

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@LWinterberg
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LWinterberg commented Dec 7, 2021

#2169

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@Tantacrul
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Tantacrul commented Dec 7, 2021

So we want to do an error report even though the file opens OK (in the warning shared by Leo)?

I'm wondering if we might place a simpler dialog before this error report. Something to the effect: "Hey, your file is fine but we've noticed a small error. (send error report)". Then if the user chooses, we open the error report dialog.

Any other suggestions?

@crsib
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crsib commented Dec 7, 2021

For starters, I think we need to hide "Problem details" under the cut.

For the case from Leo - we should change the error type.

Generally, we should revise all error messages in Audacity. They are extremely unhelpful. Our second most often error right now is literally "Error opening recording device. Error code: 0 Success."

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@crsib
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crsib commented Dec 9, 2021

@Tantacrul

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@crsib crsib mentioned this issue Dec 9, 2021
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@crsib crsib moved this from In progress to Review in progress in Sprint 10 - Enhancements&Bug fixes Dec 9, 2021
@Tantacrul
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Tantacrul commented Dec 9, 2021

As far as a UX improvement for error dialogs go, it's great. No comment.

One thing: regarding the issue in the title of this page - about needing to distinguish 'warning' from 'error' dialogs - will this help solve that issue?

How would it differ from a warning message?

@Tantacrul
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Tantacrul commented Dec 9, 2021

In general, warnings have the (!) yellow triangle and errors have the red (!) circle. I think they're system icons, right? If not, we can mock them up pretty quickly.

@crsib
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crsib commented Dec 9, 2021

This issue was more about error vs. crash to be true :-) An icon is from the system, yes.

@crsib crsib moved this from Review in progress to In QA in Sprint 10 - Enhancements&Bug fixes Dec 20, 2021
Sprint 10 - Enhancements&Bug fixes automation moved this from In QA to Ready for QA Dec 20, 2021
@LWinterberg LWinterberg moved this from Ready for QA to In QA in Sprint 10 - Enhancements&Bug fixes Dec 20, 2021
@Penikov Penikov moved this from In QA to Done in Sprint 10 - Enhancements&Bug fixes Dec 21, 2021
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