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Opening a large design on Windows crashes the app #915

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dimensi opened this Issue Jun 13, 2016 · 8 comments

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dimensi commented Jun 13, 2016

IMPORTANT: Please try to describe how did it happen.


App v.2.8.0
Source UID: 68799

RangeError: Failed to execute 'getImageData' on 'CanvasRenderingContext2D': Out of memory at ImageData creation
    at RangeError (native)
    at e.exports.e.drawImage (file:///C:/Users/Dimen/AppData/Local/avocode/app-2.8.0/resources/app.asar/dist/avocode.min.js:24:5280)
    at file:///C:/Users/Dimen/AppData/Local/avocode/app-2.8.0/resources/app.asar/dist/avocode.min.js:24:3236
    at List.__iterate (C:\Users\Dimen\AppData\Local\avocode\app-2.8.0\resources\app.asar\node_modules\immutable\dist\immutable.js:2208:13)
    at List.forEach (C:\Users\Dimen\AppData\Local\avocode\app-2.8.0\resources\app.asar\node_modules\immutable\dist\immutable.js:4383:19)
    at e.exports.e.createSprites (file:///C:/Users/Dimen/AppData/Local/avocode/app-2.8.0/resources/app.asar/dist/avocode.min.js:24:2834)
    at file:///C:/Users/Dimen/AppData/Local/avocode/app-2.8.0/resources/app.asar/dist/avocode.min.js:24:3164
    at List.__iterate (C:\Users\Dimen\AppData\Local\avocode\app-2.8.0\resources\app.asar\node_mod

@jakubzitny jakubzitny added the 2.8.0 label Jun 13, 2016

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dimensi Jun 13, 2016

Where i can download 2.6 version? I can't work!

dimensi commented Jun 13, 2016

Where i can download 2.6 version? I can't work!

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jakubzitny Jun 13, 2016

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Hi @edDimensi, thanks for your report.

You can download Avocode 2.6 for Windows here.

We'd be happy if you gave us more insight into your problems. Is this Out of memory error the only problem you're seeing? You're working under Windows, where we currently have only 32-bit version of the app. Can you tell us what hardware are you using? We're considering to release a 64-bit Windows app which might solve this particular problem.

Thanks.

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jakubzitny commented Jun 13, 2016

Hi @edDimensi, thanks for your report.

You can download Avocode 2.6 for Windows here.

We'd be happy if you gave us more insight into your problems. Is this Out of memory error the only problem you're seeing? You're working under Windows, where we currently have only 32-bit version of the app. Can you tell us what hardware are you using? We're considering to release a 64-bit Windows app which might solve this particular problem.

Thanks.

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dimensi Jun 13, 2016

Windows 10 x64 Pro
AMD FX(tm)-4350 Quad-Core Processor, 4200 МГц
8 GB RAM
Geforse 650 Ti

The first time I got at least some error. In other cases, the program crashed. Just a white screen and no response. I tried to re-load design and run, but problem is not solved. You're link not work...
In our time, it is now almost every PC x64 system, why you still have not released ...

dimensi commented Jun 13, 2016

Windows 10 x64 Pro
AMD FX(tm)-4350 Quad-Core Processor, 4200 МГц
8 GB RAM
Geforse 650 Ti

The first time I got at least some error. In other cases, the program crashed. Just a white screen and no response. I tried to re-load design and run, but problem is not solved. You're link not work...
In our time, it is now almost every PC x64 system, why you still have not released ...

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jakubzitny Jun 13, 2016

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Thanks for the info, we'll try to solve this as soon as possible and we'll let you know here.

I also fixed the link, it's working now, sorry.

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jakubzitny commented Jun 13, 2016

Thanks for the info, we'll try to solve this as soon as possible and we'll let you know here.

I also fixed the link, it's working now, sorry.

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dimensi commented Jun 13, 2016

Thanks

@petrbrzek petrbrzek changed the title from I open my project to Opening a large design on Windows crashes the app Jun 14, 2016

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vojtatranta Jun 14, 2016

Hi @edDimensi
this is clearly a problem of 32bits version of Avocode.

We backed x64 build of Avocode for you. You can try it out: http://media.avocode.com/download/avocode-app/2.8.0/avocode-app-windows-x64-2.8.0.exe

Opening a design should be OK, because Avocode would be able to allocate more memory.
Note that you will not lose any of your data, but you may experience bad performance first few minutes after login - app needs to download assets and other stuff.
Thank you!

vojtatranta commented Jun 14, 2016

Hi @edDimensi
this is clearly a problem of 32bits version of Avocode.

We backed x64 build of Avocode for you. You can try it out: http://media.avocode.com/download/avocode-app/2.8.0/avocode-app-windows-x64-2.8.0.exe

Opening a design should be OK, because Avocode would be able to allocate more memory.
Note that you will not lose any of your data, but you may experience bad performance first few minutes after login - app needs to download assets and other stuff.
Thank you!

@vojtatranta vojtatranta added the win-x64 label Jun 14, 2016

@jakubzitny jakubzitny referenced this issue Jun 16, 2016

Closed

Crash #927

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jakubzitny Jun 16, 2016

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Hey, we've just released Avocode 2.8.1 with 64-bit version for Windows. This issue should be fixed in it. Please, check it out and let us know if you have any more problems with it.

Thanks ;)

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jakubzitny commented Jun 16, 2016

Hey, we've just released Avocode 2.8.1 with 64-bit version for Windows. This issue should be fixed in it. Please, check it out and let us know if you have any more problems with it.

Thanks ;)

@jakubzitny jakubzitny closed this Jun 16, 2016

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vojtatranta Jun 16, 2016

Hi @edDimensi,
here's link for stable Avocode 64bit Windows version: https://manager.avocode.com/download/avocode-app/windows-x64/

It should resolve all memory troubles. Thanks.

vojtatranta commented Jun 16, 2016

Hi @edDimensi,
here's link for stable Avocode 64bit Windows version: https://manager.avocode.com/download/avocode-app/windows-x64/

It should resolve all memory troubles. Thanks.

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