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connect-integration-egain-solve

Amazon Connect Integration -- eGain Solve

eGain Solve is a customer engagement and knowledge management platform that helps resolve customer queries through social, mobile, web, and contact center channels.

This Quick Start uses AWS Lambda functions to add eGain's omnichannel case management, AI-powered interactive voice response (IVR) and knowledge management, and analytics to Amazon Connect.

Architecture for eGain Solve integration

For details and launch information, see the data sheet.

To post feedback, submit feature ideas, or report bugs, use the Issues section of this GitHub repo.

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