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eventbridge-integration-solution-karte-user-state-driven-call

Amazon EventBridge Integration for PLAID KARTE Connect

This Amazon EventBridge integration combines the PLAID KARTE software as a service (SaaS) with Amazon Connect, Amazon Web Services (AWS) Lambda, and Amazon EventBridge to route inquiries to the most appropriate destination.

KARTE sends events that contain not only a user’s phone number and ID but also the user’s inquiries and their most recently visited page. For this integration to work, you must add KARTE functionality to your website, which includes a button users can choose when they need help.

Quick Start architecture for Amazon EventBridge integration with KARTE user calls

To deploy this Amazon EventBridge integration, see PLAID KARTE Connect

To post feedback, submit feature ideas, or report bugs, use the Issues section of this GitHub repository.

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