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  1. +1 −1  _posts/2009-07-16-service-level-disagreements-2.textile
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2  _posts/2009-07-16-service-level-disagreements-2.textile
@@ -12,7 +12,7 @@ Over the past ten years I have participated in or lead negotiations for internet
* Defining meaningful SLAs for public internet services, as opposed to private telco links, is not generally possible.
* SLA failure penalties are insufficient compensation for business impact.
-From this experience and these realizations i changed my approach significantly. the two facets of the new strategy were, and are:
+From this experience and these realizations I changed my approach significantly. The two facets of the new strategy were, and are:
* Only enter into contracts with as small a traffic commitment as feasible and with no penalties for termination, regardless of cause.
* Engage multiple vendors for all bandwidth services.
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