Privacy policy updates (summer 2022)

cancellation/index.md

@@ -1,11 +1,11 @@
 ---
 title: Cancellation policy
-description: Everything you need to know about canceling your Basecamp product account.
+description: Everything you need to know about canceling your 37signals product accounts.
 ---
 
 # Cancellation policy
 
-*Last updated: September 3, 2021*
+*Last updated: [DATE]*
 
 We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.
 
@@ -23,15 +23,15 @@ Account owners can follow these instructions to cancel in-app:
 
 Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, [contact us]({{ site.email_support }}). We will gladly reach out to any current account owners at the email addresses we have on file.
 
-## What happens when you cancel?
+## What happens when you cancel an account?
 
-In the case of non-HEY accounts, or unpaid HEY accounts, you won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. If you have a paid HEY account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically cancelled and will become inaccesible. You can also choose to cancel your account earlier.
+Except for paid HEY accounts, you won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand. If you have a paid HEY account, you can cancel your subscription and keep using your account until your paid period expires. Then the account will be automatically cancelled and will become inaccesible. You can also choose to cancel your account earlier.
 
-We’ll permanently delete your account data 30 days after cancellation from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. **Data can’t be recovered once it has been permanently deleted.**
+We’ll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days after cancellation. **Content can’t be recovered once it has been permanently deleted.**
 
 We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you haven’t used your account in months or just started a new billing cycle, [contact us]({{ site.email_support }}) for a [fair refund](../refund/index.md). We’ll treat you right.
 
-## Basecamp-initiated cancellations
+## 37signals-initiated cancellations
 
 We may cancel accounts if they have been inactive for an extended period:
 * For trial accounts: