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This Zendesk app allows IT Admins to perform basic Okta user account actions within the Zendesk support console. Actions currently implemented include password resets, account unlocks, account suspensions, account deactivations, MFA enrollment resets. Please note this is not an official Okta app.

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rishi-dhar/Okta-Admin-Tool-For-Zendesk

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Okta Actions

Introducing Okta Actions for Zendesk. An app based on the Zendesk app framework that allows IT admins to quickly execute Okta user tasks in Zendesk such as:

Reset Passwords
Unlock accounts
Suspend accounts
Deactivate accounts
Delete existing sessions
Reset Multifactor enrollments (NEW!)

To install, download the app zip (OktaActions.zip) from Github. Log into your Zendesk instance >> Settings >> Apps >> Manage >> Upload private app

The app is also available on the Zendesk Marketplace but might be a bit behind because of the approval process. https://www.zendesk.com/apps/support/okta-actions/?q=mkp_okta

During installation, you will need to provide the following:

Okta Subdomain (eg. xyz.okta.com; enter xyz)
Okta API Key (https://developer.okta.com/docs/guides/create-an-api-token/overview/)
Also optionally you can display or hide some of the user information if needed

Please note this is not an official Okta app.

Contributions

Please fork the repo and create a pull request. Thanks!

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This Zendesk app allows IT Admins to perform basic Okta user account actions within the Zendesk support console. Actions currently implemented include password resets, account unlocks, account suspensions, account deactivations, MFA enrollment resets. Please note this is not an official Okta app.

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