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README

NAME
    RT-Extension-ActivityReports - Additional reports to show Activity in RT

DESCRIPTION
    The ActivityReports extension lets you see:

        * activity detail - a table of ticket status per queue, and totals

        * activity summary - a one-line summary of all updates made

        * resolution comments - summary of when tickets were resolved, duration
          between creation and (latest) resolution

        * resolution statistics - for each queue, average duration between
          creation and (latest) resolution over the last 30, 60, 90 days, and all time

        * time worked statistics - for each user, a table of every queue and how
          long that user has worked on tickets that have been resolved in a
          particular timeframe. for example, you can see how much time Joe has
          spent on Basic Support (queue) tickets that have been resolved the day
          after they were created

    All of these reports can be filtered by actor, arbitrary search query,
    and/or between two dates, so it's quite flexible.

RT VERSION
    Works with RT 4.0 and 4.2

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        If you are using RT 4.2 or greater, add this line:

            Plugin('RT::Extension::ActivityReports');

        For RT 4.0, add this line:

            Set(@Plugins, qw(RT::Extension::ActivityReports));

        or add RT::Extension::ActivityReports to your existing @Plugins
        line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver
    After Installation
        The activity reports can be accessed from the URL
        http://<path_to_your_RT>/Reports/Activity/index.html

        and will also be available as an Activity Reports tab on Search
        Results pages in 4.0.

AUTHOR
    Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS
    All bugs should be reported via email to

        L<bug-RT-Extension-ActivityReports@rt.cpan.org|mailto:bug-RT-Extension-ActivityReports@rt.cpan.org>

    or via the web at

        L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ActivityReports>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2005-2014 by Best Practical Solutions

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991

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