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NAME
RT-Extension-ActivityReports - Additional reports to show Activity in RT
DESCRIPTION
The ActivityReports extension lets you see:
* activity detail - a table of ticket status per queue, and totals
* activity summary - a one-line summary of all updates made
* resolution comments - summary of when tickets were resolved, duration
between creation and (latest) resolution
* resolution statistics - for each queue, average duration between
creation and (latest) resolution over the last 30, 60, 90 days, and all time
* time worked statistics - for each user, a table of every queue and how
long that user has worked on tickets that have been resolved in a
particular timeframe. for example, you can see how much time Joe has
spent on Basic Support (queue) tickets that have been resolved the day
after they were created
All of these reports can be filtered by actor, arbitrary search query,
and/or between two dates, so it's quite flexible.
RT VERSION
Works with RT 4
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::ActivityReports');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::ActivityReports));
or add RT::Extension::ActivityReports to your existing @Plugins
line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
After Installation
The activity reports can be accessed from the URL
http://<path_to_your_RT>/Reports/Activity/index.html
and will also be available as an Activity Reports tab on Search
Results pages in 4.0.
AUTHOR
Best Practical Solutions, LLC <modules@bestpractical.com>
BUGS
All bugs should be reported via email to
L<bug-RT-Extension-ActivityReports@rt.cpan.org|mailto:bug-RT-Extension-ActivityReports@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ActivityReports>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2005-2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
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