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Basic documentation of what this extension does

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commit 77a3d12079e7365337fc35c0c2e277a66404183e 1 parent fa87fc8
authored June 11, 2010

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  1. 23  README
23  README
@@ -4,8 +4,27 @@ It is freely redistributable under the terms of version 2 of the GNU GPL.
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 SUMMARY ---
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-RT-Extension-ActivityReports provides a number of reporting tools to
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-analyze the activity of your RT instance.
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+The ActivityReports extension lets you see:
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+
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+    * activity detail - a table of ticket status per queue, and totals
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+
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+    * activity summary - a one-line summary of all updates made
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+
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+    * resolution comments - summary of when tickets were resolved, duration
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+      between creation and (latest) resolution
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+
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+    * resolution statistics - for each queue, average duration between
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+      creation and (latest) resolution over the last 30, 60, 90 days, and all time
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+
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+    * time worked statistics - for each user, a table of every queue and how
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+      long that user has worked on tickets that have been resolved in a
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+      particular timeframe. for example, you can see how much time Joe has
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+      spent on Basic Support (queue) tickets that have been resolved the day
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+      after they were created
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+
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+All of these reports can be filtered by actor, arbitrary search query,
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+and/or between two dates, so it's quite flexible.
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+
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 INSTALLATION ---
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