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Basic documentation of what this extension does

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sartak committed Jun 11, 2010
1 parent fa87fc8 commit 77a3d12079e7365337fc35c0c2e277a66404183e
Showing with 21 additions and 2 deletions.
  1. +21 −2 README
@@ -4,8 +4,27 @@ It is freely redistributable under the terms of version 2 of the GNU GPL.
-RT-Extension-ActivityReports provides a number of reporting tools to
-analyze the activity of your RT instance.
+The ActivityReports extension lets you see:
+ * activity detail - a table of ticket status per queue, and totals
+ * activity summary - a one-line summary of all updates made
+ * resolution comments - summary of when tickets were resolved, duration
+ between creation and (latest) resolution
+ * resolution statistics - for each queue, average duration between
+ creation and (latest) resolution over the last 30, 60, 90 days, and all time
+ * time worked statistics - for each user, a table of every queue and how
+ long that user has worked on tickets that have been resolved in a
+ particular timeframe. for example, you can see how much time Joe has
+ spent on Basic Support (queue) tickets that have been resolved the day
+ after they were created
+All of these reports can be filtered by actor, arbitrary search query,
+and/or between two dates, so it's quite flexible.

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