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Basic documentation of what this extension does
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sartak committed Jun 11, 2010
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Expand Up @@ -4,8 +4,27 @@ It is freely redistributable under the terms of version 2 of the GNU GPL.


SUMMARY --- SUMMARY ---


RT-Extension-ActivityReports provides a number of reporting tools to The ActivityReports extension lets you see:
analyze the activity of your RT instance.
* activity detail - a table of ticket status per queue, and totals

* activity summary - a one-line summary of all updates made

* resolution comments - summary of when tickets were resolved, duration
between creation and (latest) resolution

* resolution statistics - for each queue, average duration between
creation and (latest) resolution over the last 30, 60, 90 days, and all time

* time worked statistics - for each user, a table of every queue and how
long that user has worked on tickets that have been resolved in a
particular timeframe. for example, you can see how much time Joe has
spent on Basic Support (queue) tickets that have been resolved the day
after they were created

All of these reports can be filtered by actor, arbitrary search query,
and/or between two dates, so it's quite flexible.



INSTALLATION --- INSTALLATION ---


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