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NAME
RT-Extension-AddAdminCcsOnQueueChange - Keep AdminCcs in the loop
DESCRIPTION
This extension adds a new action, Add Queue AdminCcs to Ticket, as well
as a global scrip using it, which copies over Queue AdminCcs to the
ticket when it is moved between queues. This ensures that the previous
queue's AdminCcs are still notified of changes to the ticket, and
potentially granted rights as well.
Install this extension if you have multiple queues with differing sets
of AdminCcs, move tickets between queues often, and want the old queue's
AdminCcs to be kept updated after it is moved.
RT VERSION
Works with RT 4.0 and 4.2.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
make initdb
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your
database.
If you are upgrading this module, check for upgrading instructions
in case changes need to be made to your database.
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::AddAdminCcsOnQueueChange');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::AddAdminCcsOnQueueChange));
or add RT::Extension::AddAdminCcsOnQueueChange to your existing
@Plugins line.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Best Practical Solutions, LLC <modules@bestpractical.com>
BUGS
All bugs should be reported via email to
L<bug-RT-Extension-AddAdminCcsOnQueueChange@rt.cpan.org|mailto:bug-RT-Extension-AddAdminCcsOnQueueChange@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-AddAdminCcsOnQueueChange>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2015 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991
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