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NAME RT-Extension-NotifySlack - RT ScripAction Slack integration DESCRIPTION This extension allows for Slack updates to be sent out in the same manner that emails are dispatched. Meaning that a on any condition a Slack action can be called and a Slack specififc template can be used to update a Slack channel. RT VERSION Works with RT 4.4 INSTALLATION perl Makefile.PL make make install May need root permissions make initdb See the CONFIGURATION section below before running this command. Only run this the first time you install this module. If you run this twice, you may end up with duplicate data in your database. Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Plugin('RT::Extension::NotifySlack'); Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver CONFIGURATION You must add the desired Slack channels and webhook URLs to the RT %SlackWebHookUrls config value in RT_SiteConfig.pm. These values can be retrieved from the Slack API's Incoming Webhooks configuration settings. See example below: Set( %SlackWebHookUrls, '#channel' => 'https://myslackwebhookurl...', ); The 'Notify Slack' ScripAction posts to one Slack channel. The default Slack channel is currently set to #general. You can update this in the initialdata file by changing the 'Notify Slack' ScripAction Argument to the desired Slack channel ( be sure to include the '#' when indicating the channel name and no '#' for direct messaging ). To post to additional Slack channels, copy the ScripAction giving it a new Name and Argument, something like "Slack Updates To #Support". AUTHOR Best Practical Solutions, LLC <email@example.com> All bugs should be reported via email to bug-RT-Extension-NotifySlack@rt.cpan.org or via the web at http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-NotifySlack LICENSE AND COPYRIGHT This software is Copyright (c) 2018 by Best Practical Solutions, LLC This is free software, licensed under: The GNU General Public License, Version 2, June 1991