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Perl Perl 6
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NAME RT::Extension::PreviewInSearch - preview tickets right from search results page DESCRIPTION RT's query builder (the ticket search interface) allows you to customize all of the columns that show up in search results, so you can usually customize a search and get all of the ticket metadata you need displayed on the search results page (e.g., current status, queue, owner, etc.). But sometimes you also need to see something from the history when you are looking for a ticket. This extension allows you to view the history of tickets at the bottom of the search results page without clicking over to the full display ticket page. With the extension installed, perform your search, then click anywhere in the ticket row in the search results. The history for that ticket will be displayed at the bottom of the page. RT VERSIONS Works with RT 4.2. INSTALLATION perl Makefile.PL make make install May need root permissions Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Set(@Plugins, qw(RT::Extension::PreviewInSearch)); or add RT::Extension::PreviewInSearch to your existing @Plugins line. Starting with RT 4.2 you can also use: Plugin( "RT::Extension::PreviewInSearch" ); Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver CONFIGURATION $SideBySidePreview This allow the preview box to be displayed aside of search results box. Set($SideBySidePreview, 1); AUTHOR Best Practical Solutions, LLC <email@example.com> BUGS All bugs should be reported via email to L<bug-RT-Extension-PreviewInSearch@rt.cpan.org|mailto:bug-RT-Extension-PreviewInSearch@rt.cpan.org> or via the web at L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-PreviewInSearch>. LICENSE AND COPYRIGHT This software is Copyright (c) 2007-2014 by Best Practical Solutions, LLC This is free software, licensed under: The GNU General Public License, Version 2, June 1991