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NAME
RT::Extension::ReportSpam - mark tickets as spam with one click
DESCRIPTION
A simple extension that works with RT 4.0 and 4.2 which allows users to
report a ticket as a spam message.
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
If you are using RT 4.2 or greater, add this line:
Plugin('RT::Extension::ReportSpam');
For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::ReportSpam));
or add RT::Extension::ReportSpam to your existing @Plugins line.
You may also want to set the $SpamAutoDeleteThreshold config option
to the number of spam reports required before the system will
automatically delete the ticket. This is useful if none of your
users have DeleteTicket themselves, but collectively they should be
able to delete spam tickets for good. Auto-delete is disabled by
leaving $SpamAutoDeleteThreshold unset or setting it to 0.
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
HOW TO …
Report Spam
On any ticket page, you can report the ticket as spam by clicking "S".
You can also click the "S" on the Tools → Spam → Recent page, which
lists all the recently created tickets with status "new" and without
owner.
If you have rights to delete tickets you mark as spam, then they will be
deleted automatically at the same time.
Query All Tickets Reported as Spam
To find all tickets reported as spam and not deleted you can navigate to
Tools → Spam → Reported, or use the query builder in advanced mode with
the following query:
HasAttribute = 'SpamReports'
Both of these methods list the tickets reported as spam by others
without rights to delete tickets themselves.
Confirm a Ticket as Spam
You can confirm the reports by clicking "S" after querying all tickets
reported as spam. If you have rights to delete tickets then they will be
deleted.
AUTHOR
Best Practical Solutions, LLC <modules@bestpractical.com>
BUGS
All bugs should be reported via email to
L<bug-RT-Extension-ReportSpam@rt.cpan.org|mailto:bug-RT-Extension-ReportSpam@rt.cpan.org>
or via the web at
L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ReportSpam>.
LICENSE AND COPYRIGHT
This software is Copyright (c) 2014 by Best Practical Solutions
This is free software, licensed under:
The GNU General Public License, Version 2, June 1991