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Commits on Jul 13, 2015
  1. update package files

    sunnavy committed Jul 13, 2015
  2. new ExcludeTimeOnIgnoredStatuses option

    sunnavy committed Jul 13, 2015
Commits on Jul 12, 2015
  1. Revert "new option RecalculateDueOnIgnoredStatusChange"

    sunnavy committed Jul 12, 2015
    This reverts commit 8f611d9.
    
    we are gonna implement a more reasonable feature to replace this.
Commits on Jul 1, 2015
  1. new option RecalculateDueOnIgnoredStatusChange

    sunnavy committed Jul 1, 2015
    if it's enabled, we will calculate the Response/KeepInLoop due date from not
    just last reply, but also last ignored status change, depending on which is
    the later one.
Commits on Dec 18, 2014
  1. Version 1.04 releng

    alexmv committed Dec 18, 2014
  2. Add no_index for core RT packages

    alexmv committed Dec 18, 2014
Commits on Dec 10, 2014
  1. Version 1.03 releng

    alexmv committed Dec 10, 2014
Commits on Dec 8, 2014
  1. Allow Response to assume only replies from Owner and AdminCCs meet SLA

    alexmv committed Dec 8, 2014
    By default, a reply by anyone who is not a requestor unsets the due date
    for a Response SLA.  If it is common for non-requestors to reply to
    tickets, this isn't desirable.  This commit provides a way to only treat
    replies from Owners and AdminCcs as meeting a Response SLA.
    
    IsRequestorsAct is renamed to IsOutsideActor, and the documentation for
    Response SLAs is updated to clarify what is meant by an "outside actor."
    The new behavior is controlled by a new AssumeOutsideActor global SLA
    configuration option.
Commits on Dec 2, 2014
  1. Version 1.02 releng

    alexmv committed Dec 2, 2014
  2. Reduce severity of "no SLA customfield"; it is not an error

    alexmv committed Dec 2, 2014
    There is nothing wrong with choosing to not have the SLA CF applied to
    all queues; stop logging at the "error" level in such cases.  The
    logging is still potentially useful for debugging -- reduce the level to
    "debug", rather than entirely removing it.
Commits on Jul 1, 2014
  1. Version 1.01 releng

    alexmv committed Jul 1, 2014
Commits on Jun 19, 2014
  1. Upgrade Module::Install::RTx

    alexmv committed Jun 19, 2014
  2. Version 1.00 releng

    alexmv committed Jun 19, 2014
Commits on Jun 17, 2014
  1. Tidy changelog

    alexmv committed Jun 17, 2014
Commits on Jun 11, 2014
  1. Version 0.08 releng

    alexmv committed Jun 11, 2014
  2. Bump copyright date

    alexmv committed Jun 11, 2014
  3. podchecker minor fixes

    alexmv committed Jun 11, 2014
Commits on Oct 3, 2013
  1. make it compatible with 4.2

    sunnavy committed Oct 3, 2013
    2 changes:
    
    * make CF names case insensitive
    * stalled tickets won't be auto-opened by correspondances now, we need to open it manually.
  2. no need to Set date if it's already the value

    sunnavy committed Oct 3, 2013
    this is mainly to avoid the warning of "That is already the current value",
    which fails tests on 4.0
Commits on Jun 29, 2012
  1. Release prep for 0.07

    tsibley committed Jun 29, 2012
  2. Revert accidentally committed local lib paths in Test.pm

    tsibley committed Jun 29, 2012
    This reverts part of 67d0095.
  3. Add upgrading doc to POD

    tsibley committed Jun 29, 2012
  4. Release prep for 0.06

    tsibley committed Jun 29, 2012
  5. update manifest

    ruz committed Jun 29, 2012
  6. basic test for IgnoreOnStatuses

    ruz committed Jun 29, 2012
Commits on Jun 28, 2012
  1. Explain in more detail the noted behaviour of IgnoreOnStatuses

    tsibley committed Jun 28, 2012
    I expanded the note since I had to ask the author to clarify for my
    understanding.