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RT-Extension-SplitNotOpen INSTALLATION Read INSTALL file to get more info about installation. COPYRIGHT AND LICENCE Copyright (C) 2006-2010, Best Practical Solutions LLC. This library is free software; you can redistribute it and/or modify it under the same terms as Perl itself. DESCRIPTION Add the following to your RT config file: Set($StrictLinkACL, 0); @MailPlugins = qw(Auth::MailFrom Filter::SplitNotOpen); Add the following lines to your autoreply message: If this message is in reply to a previously submitted ticket, it's possible that ticket has been marked as closed. As we review this ticket, we will also review previous correspondence and take apropriate action.