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README.md

rt-training-seattle2018

This is a repo for code we might create for the RT training in Seattle.

To Do

  • Add custom lifecycle and custom status with scrip to set custom date

  • Can you make a scrip that creates a new remeinder based on due date?

  • Add column map for links to transactions

  • Create scrip to add group manager as a watcher for any ticket that the group is involved in.

  • Go to jumbo instead of display on ticket

  • Create scrip to see if owner has email delivery set to "suspended" and if so send autoreply saying "I am out of the office".

  • Scrip when a user is added to a group give them some rights

  • How to build saved searches for situations where information is missing or absent

  • Integrate reminders for Google calendar

  • If you hide a portlet where does that info get stashed

  • What happens if you have privileged and unprivileged user get mixed in with roles.

  • Ticket timer stay on top and stack on same window

  • How does RT timer actually store time min/sec rounding?

  • Identify and hide images in peoples signatures

  • option to hide file based attachments

Bugs?

  • When a unpriv user does not have the comment right they can still see the "comment" transaction option. When they click it, it appears that they will comment but really it ends up being a reply.

  • Saved searches for a group do not show up under Available dashboards

  • Modifying time format