How To Fix Error 1020: media cloud not reach the server

[bijism]

Hello
How is the following problem solved?
Error 1020: media cloud not reach the server
server : https://demo.bigbluebutton.org/
This problem has arisen when sharing webcam !!!

client test 1 :
os client : android 8.1
phone : huawei p 8 lite
browser : chrome 72

client test 2 :
os client : windows seven
webcam : microsoft 1407
browser : firefox 65

[ffdixon]

Can you test against

https://test.bigbluebutton.org/

and let us know if you encounter the same issue.

[bijism]

No problem with Windows client
But there was still an error on Android

[ffdixon]

This one is going to be tougher to figure out -- can you try switching your phone between a cellular and a wifi network to see if there is any difference.

It might be the device, or it might be the network. The above will help us narrow it down.

[bijism]

We checked at the Huawei p8 lite and Samsung J ONE from the GPRS and WIFI network, but it still remains a problem.

[ffdixon]

Are you able to join audio from either of the phones on either GPRS or WiFi?

Audio also uses WebRTC, but it goes through a different path than video.

[bijism]

yes, we could get into a sound conference through two Android phones.
However, by iphone x only we had the webcam active but the sound did not connect and showed the following error.

1007 ice negotiation failed

Connections were established through wifi and 4 G.

[ffdixon]

However, by iphone x only we had the webcam active but the sound did not connect and showed the following error.

1007 ice negotiation failed

Connections were established through wifi and 4 G.

Hmm ... This error occurs when the server and client (BigBlueButton running within Safari) exchange possible IP addresses and ports to connect, but couldn't negotiate a connection (Interactive Connectivity Establishment).

Can you go to

http://html5test.com/

with your phones. Click the Save Results and share the profile of your phone.

This will give us a detailed profile of each phone's capabilities. On my iPhone 8 running iOS 12.2 (I tend to run beta versions of iOS, but any phone running iOS 11+ should connect), here was my score

http://html5test.com/s/f8911a4312266499.html

With my iPhone I'm was to join https://test.bigbluebutton.org/ and share both audio and video.

[bijism]

Report review huawei p8 lite - android- chrome
http://html5test.com/s/10d9be43146eaf54.html
Iphone review x-ios12-safari review report
http://html5test.com/s/21b3b843145e681b.html

Please report a solution for errors

Thanks for your answers

[ffdixon]

Hi,

http://html5test.com/s/10d9be43146eaf54.html

Hmm ... html5test.com reports that your Huawei p8 lite h.264 encoding. Can you open the following link on the p8 lite and let us know if it plays

http://clips.vorwaerts-gmbh.de/VfE_html5.mp4

This is an h.264 encoded file.

Iphone review x-ios12-safari review report

This looks good -- your running iOS 12.1. Can you try https://test.bigbluebutton.org/ again with sharing your audio and let us know if you still get the 1007 error. This test server is located in Canada. Where are you connecting from using your phone?

[bijism]

The video file for the huawei phone was well implemented.
And again for the iPhone an error was displayed
We connect from Iran to the BigBlueButton server.
The location is in Iran.

[ffdixon]

The 1007 error is a networking issue.

Is it an option for you to setup your own BigBlueButton server within the country and test against that server? You can set it up in about 15 minutes with bbb-install.sh, see https://github.com/bigbluebutton/bbb-install.

[bijism]

Hello dear friend
I reviewed the firefox browser on the huawei phone and lenovo tablet, and the sound and video are well transmitted.
Why is there a problem with chrome browser?
Have a solution for this?

[ffdixon]

I reviewed the firefox browser on the huawei phone and lenovo tablet, and the sound and video are well transmitted.
Why is there a problem with chrome browser?

Hmm ... the problem seems to be Chrome sending/receiving audio. From your test

This score was recorded using Chrome Dev 72.0.3626.96 on a Huawei P8 Lite (2017) running Android 8.0.0

Is there anyone else who has audio working (or not) on a Huawei phone on https://test.bigbluebutton.org/?

[bijism]

I did the following with phone models:
huawei mate 10
honor 8 lite
samsung j one
lenovo tab 4
All of the above with the Firefox browser enabled microphone and webcam as well.
But in the chrome browser only the microphone was activated.

And it was done in the link below:
https://test.bigbluebutton.org/

[mesutaydemir]

Hi bijism,
As Fred stated 1007 indicates a networking issue. In my case, I was able to solve the 1007 issue by adding the following and restarting bbb (https://groups.google.com/forum/#!msg/bigbluebutton-setup/F2MlW6Voj-0/ZXDq5_-uEQAJ)

Add to sip-profiles: /opt/freeswitch/etc/freeswitch/sip_profiles/external.xml

Add to acl.conf.xml: /opt/freeswitch/etc/freeswitch/autoload_configs/acl.conf.xml