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Forum Operator #19
This role is about operating and administering the Discourse forum at https://bisq.community.
referenced this issue
Dec 24, 2017
@alexej996, I've just assigned you to this role, reflecting the fact that you're actually doing this work.
Could you please do a monthly update comment here for December, per #57 (comment).
Specifically, could you please address the two recent outages of the forum, and what you plan to do to prevent these in the future? I think there are a couple major issues here:
Discourse forum was upgraded at least once this month during the second forum outage on 27th of December to the current latest version 1.9.0.beta17.
There were two outages of the forum for still unknown reasons. First one was on 7th of December and second was on 27th of December. Both happened during work days while I wasn't available until the evening. In future I will try making a bash script to automate restarts of Discourse in case forum is down.
This month we had increase in users and user visits as well as posts and topics.
Thanks, @Emzy. @alexej996, could you work out with @Emzy what being a "backup" means and add it to the role spec? Doesn't have to be elaborate. Should just make it clear what the responsibility of the backup is, when and to what they are expected to respond, etc.
@Emzy, I've added you as an assignee here to indicate that you're the 'backup' or 'secondary' role owner here (we can figure out that terminology as we go here). Thanks, both.
Discourse forum was updated once this month to the currently latest version 2.0.0.beta1 on 5th of January.
The forum experienced no issues or down time this month and seems to be running as intended.
We had an increase in user visits this month and a decrease in new users, topics and posts, as well as a decrease in total page views.
Discourse forum was updated twice this month, on 3rd of February to version 2.0.0.beta2 and to version 2.0.0.beta3 on 16th.
On 9th of February SSL certificates for the old forum domain (forum.bisq.io) were manually renewed.
On 19th of February there was a temporary issue with the SSL certificates for the new domain, as they weren't renewed before expiry. These SSL certificates were automatically installed by Discourse software, there were no warnings of their expiry nor did the software renew them automatically.
Operating system was updated on 19th of February after SSL certificates were renewed.
There was an increase in response time to topics in the last month, but decrease in overall activity on the forum.
referenced this issue
Mar 1, 2018
Discourse forum was updated once this month, on 8th of March to version 2.0.0.beta4.
There were some issues with forum sending emails this month. Gmail seems to be suspicious of SMTP logins from the forum.
On 26th of Match forum was migrated to the new bigger server.
There was a decrease in forum activity this month as well. This month we had:
Discourse forum has been updated twice this month. First time on 13th from version v2.0.0.beta4 to v2.0.0.beta6 and second time on 27th to currently latest version v2.0.0.beta7.
We had more issues with emails this month, although not quite as severe. On 5th of April forum was reconfigured to use Mailjet for sending emails, instead of Gmail.
This month activity on the forum decreased. We had:
added a commit
May 4, 2018
Discourse forum has been updated twice this month. First time to the version v2.0.0.beta9 on 4th of May and second time to v2.0.0.beta10 on 20th. The last one seemed to change the admin dashboard quite a lot, but the old one is still accessible with the link provided on the same page.
Issue bisq-network/forum#5 was resolved at the begging of the month, but the daily limit of Mailjet's free plan doesn't seem to be enough for this forum (bisq-network/forum#5). There was a short term solution applied until we hopefully setup our own mail server for this purpose and not rely on the mail providers anymore.
The change of the admin dashboard gives us new statistics to follow.
Discoruse was updated twice this month as well. First time to version 2.1.0.beta1 on 1st of June and to 2.1.0.beta2 on 21st.
It appears that our VPS provider had some network issues on 22nd of June, which caused some server downtime for at least couple of minutes. The issue was resolved by itself few minutes after I noticed it was down (bisq-network/forum#7).
We had 70 new signups this month, which makes a 23% decrease from the last.
Discourse was updated to version 2.1.0.beta3 on 27th. Backups were downloaded at least twice per week.
Due to some users asking questions that were answered in FAQ, I added the link to the FAQ page in the forum's header. Now it can be seen left of the Support link on the top of the page, right after the Twitter link.
57 signups this month, 19% decrease.
Pageviews 75,764, 8% decrease.
In conclusion, the amount of new users decreased, but it seems like the activity of the older users increased.
@HarryMacfinned We could, but I am not sure if that would be cluttering the forums header.
FAQ was the only one I added myself and that is because forum's main purpose is for support so it made sense.
I know, but Twitter is really popular compared to our subreddit. I guess a lot of people follow it and get their info on Bisq from it, besides it was already there once I became a forum operator so I wasn't going to remove it.
Wow, I guess I never check out the new reddit style in detail, seems like they removed the sidebar by default. You can go to the old.reddit.com to have reddit as it was before, so I never really noticed the sidebar was missing from the new one. Anyway, I fixed that now.
Discourse was updated twice this month on 8th and 22nd to latest current version of v2.1.0.beta5.
There was recent sudden increase in users with Pakistani IP addresses that posted off-topic posts copied from bitcointalk forum. These users are now deleted and their IPs blocked, but I am still not sure of the motive. There are more new users with Pakistani IP addresses being regularly created from last few days ago, but they haven't posted anything yet. I contacted them and locked their trust level and will block their accounts if they don't respond within a short period of time.
There has also been a very likely scam attempt on our forum from a user seemingly providing a cash app support phone number for support about refunding or something. I didn't find that phone number on cash app's website, but I have found it on couple other places on the Internet being posted in similar manner.
As for stats this month:
128k pageviews, 65% increase.
In conclusion, I don't think that the valid activity on the forum increased this month (other than @HarryMacfinned's daily offerbook stats), but amount of spam and scam attempts have definitely increased, especially in last few days.
Discourse was updated 3 times since the last report. On 31st of August and 11th and 15th of September to a latest version 2.2.0.beta2.
Spam and scam issues from last month persisted to this day, however they are significantly easier to deal with now that we have some better ways of dealing with it. No new treats, just the old occasional off-topic spam and now regular Cash App support number scam, but nothing to be worried about.
On the sys admin side, I setup certain web server configuration for all the old and the new domain of the forum to update more automatically SSL certificates. It is a lot easier to mange now and webserver doesn't need to restart anymore in order to renew certificates. It all works very elegantly now.
Same number of 58 signups this month.
113k pageviews, which is about 14% decrease.
Overall, I would say things are going pretty well this month, compared to August of course.
Discourse only needed one upgrade this month to the version 2.2.0.beta3 on 13th of October.
Scam attempts still exist, under different names of course. They never reached the public this month, due to counter measures. Otherwise, forum is doing just fine, and domain name has been renewed for the next year.
Statistics provided by Discourse software:
62 new signups, 13% increase.
87,500 page views, 25% decrease.
More new active users getting more involved with fewer topics, compared to last month.
Discourse only needed one upgrade this month as well, to the version 2.2.0.beta4 on 6th of November.
This month I added the onion hidden service to support tor use for the forum.
89.863 pageviews, about 3% increase.
About the usual amount of new users with new topics, but more replies then past month.