From 28c72de2afa896c9e7321b2ff996b98979975b2a Mon Sep 17 00:00:00 2001 From: Huey Date: Wed, 25 Nov 2020 11:07:55 +0000 Subject: [PATCH] Update support case issue template I edited the existing template to follow the format established by the reimbursement template and to follow some changes suggested by @cbeams. --- .github/ISSUE_TEMPLATE/support-ticket.md | 42 +++++++++++++++++++----- 1 file changed, 33 insertions(+), 9 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/support-ticket.md b/.github/ISSUE_TEMPLATE/support-ticket.md index 9c6fc37..ee12322 100644 --- a/.github/ISSUE_TEMPLATE/support-ticket.md +++ b/.github/ISSUE_TEMPLATE/support-ticket.md @@ -1,17 +1,41 @@ - +--- +name: Support ticket +about: Template for support tickets +title: Case XXXXX +labels: '' +assignees: '' -brief-description: +--- -started_at_UTC: +>_The XXXXX part are a random string generated with the command `date | shasum | cut -b-6`._ -started_at_block: -closed_at_UTC: -closed_at_block: +Description: -solution: +>_Provide a brief description of the bug_ -github-issue: -support_type: +started_at_UTC: +<_yyyy-mm-dd hh:mm_ + + +github-issue: +>_Please provide a reference issue number to which this case is related. If there isn't one go ahead and create that issue first._ + + +Bisq version: +>_Provide the Bisq client version to help developers identify the causing issue._ + + +Device or machine: +>_Provide the Operating System and Version_ + + +SCREENSHOTS HERE + +>_Always when possible share screenshots of the error messages. Make sure all private information is covered (like bank accounts, name, etc). **Do not upload images where sensitive private data is visible!**_ + +solution: + +Other notes: