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How to back up + Import my Bitpay / MIGRATE Copay Wallet #8532

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BGalliotti opened this Issue May 1, 2018 · 13 comments

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BGalliotti commented May 1, 2018

How to backup/Migrate my Bitpay/Copay Wallet

Backup/Migration Checklist:

  1. Back the wallet/s up
  2. Install/Update the wallet App
  3. Import/Restore the wallet/s

IMPORTANT NOTE:
Do not uninstall the app if you do not have backed up the wallet, you will lose your wallet and funds if you do so.

BACK UP

If you haven't backed up your wallet, please first go to Settings > Your Wallet Name > Backup. Write down the 12-word backup phrase and secure it. We do not recommend emailing it to yourself.

Watch this video to see how to backup your wallet.

The 12-word recovery phrase is the only way to recover your wallet.

UPDATE (if necessary)

You can try using another device in case you cannot upgrade your phone's OS.

If you are using the BitPay wallet on your mobile device, please update the wallet application in the App Store (iOS) or Google Play Store (Android). If you are using the wallet on a desktop computer, you can download the most recent version of the BitPay wallet:

IMPORT/RESTORE

After updating, import your wallet.

  • NOTE: Unless you have created the wallet with a very old version of the app, YOU DO NOT NEED THE PASSWORD, so do not enter it. This troubleshooting guide is only for the 12-word passphrase recovery.

To import the wallet on another device, you can click the + next to Wallets and then choose Import wallet. Enter the 12-word backup phrase and you will now have access to the wallet from both devices.

Please see the following article for steps on how to restore the wallet from a backup.

Please see the following article for steps on restoring your wallet using the recovery phrase: https://support.bitpay.com/hc/en-us/articles/115003004363-I-lost-my-wallet-or-changed-my-phone-What-can-I-do-to-restore-my-wallet-

If you are experiencing an issue with the recovery phrase, here are some things that you can check:

  • Are you sure that the recovery phrase was written in the correct order?
  • Did you use all lowercase letters and no punctuation?
  • Did you add a password to your recovery phrase?
  • Do you have the QR code or text/file backup?
  • Did you separate each word with a single space (no commas or any other punctuation)?

Please also ensure that your words are all contained in the following list of possible words:
https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt
For other languages click here.

Please also make sure:
- Your phone is not using capitals for the first letter of the words
- You are not typing spaces: (if you are getting a 13 WORDS ERROR, pay special attention to this point)

  • before the first word
  • more than one space between words
  • After the last word

Check out the following videos if you need more explanations

@sharon-btcwallet

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sharon-btcwallet commented May 2, 2018

Thank you so much for helping me.

I have another question as I got stuck at the point after I backed up my wallet and updated the app for copay.

Notes weren't clear about what to do next. Am I supposed to delete my copay app on my phone now and download a new one?

Please advise. Have read the instructions several times and still confused.

Thank you!

@BGalliotti BGalliotti changed the title How to backup my Bitpay/Copay Wallet How to backup+Import my Bitpay/Copay Wallet May 2, 2018

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BGalliotti commented May 2, 2018

Hello @sharon-btcwallet you are welcome
After updating the app, please proceed to import your wallet with the 12-word phrase
regards

@joehayes13

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joehayes13 commented May 18, 2018

#8668 continued
I had a copay wallet on my phone when it crashed. It had no funds on it at the time so I dident care about it. I also lost the 12 word seed. Again no funds dident care about it.
But when i changed wallets from my pool I dident realise it dident take. So yesterday 1 btc got sent to this wallet that I dont have access to any longer.
I have proof of ownership. How do I recover that btc?

@BGalliotti

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BGalliotti commented May 18, 2018

Hello @joehayes13

Thanks for reaching out to us.
If you have your 12-word phrase, you will be able to recover your wallet (I assume we are talking about a Bitpay/Copay wallet). In this case, follow the procedure described above in an earlier post.

If not, unfortunately, there is no way to recover that wallet, and as we do not store any information and there is no account for a bitpay wallet, we can not help with this.

If there is any other question or concern we can help you with please let us know.
Kind regards.

@VahtangKyiv

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VahtangKyiv commented May 20, 2018

Hello! Can 12 words coincide with the other participants? I could not restore my old wallet (MyBitcoinZ), I tried to create a new purse and used words and order from the old wallet, and everything went well, the question - where did my old balance in the amount of 12383.95159800 BTCZ ??

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VahtangKyiv commented May 20, 2018

t1W1BjvJE6VwUS5UNXNBGk4WCxsSVmGBeoR

@BGalliotti

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BGalliotti commented May 21, 2018

Hello @VahtangKyiv ,

Can 12 words coincide with the other participants?

No, every wallet is unique as its ID, addresses, and backup data.

What you have pasted is not a a valid bitcoin/ bitcoin cash transaction.

I do not understand correctly, but if you are using Copay/Bitpay wallets they have no support for other currencies than BTC and BCH.

@corn91791 Please try to be clearer when explaining your issue so we can properly address it.

Thanks for reaching out to us.
If there is any other question or concern we can help you with please let us know.
Kind regards.

@BGalliotti BGalliotti changed the title How to backup+Import my Bitpay/Copay Wallet How to backup + Import my Bitpay / Copay Wallet Jun 7, 2018

@BGalliotti BGalliotti changed the title How to backup + Import my Bitpay / Copay Wallet How to back up + Import my Bitpay / Copay Wallet Jun 13, 2018

This was referenced Jul 25, 2018

@BGalliotti BGalliotti referenced this issue Oct 4, 2018

Closed

HELP PLEASE #9185

@bitpay bitpay deleted a comment from vnbtc Oct 15, 2018

@bitpay bitpay deleted a comment from nguyenanh462117 Oct 15, 2018

@BGalliotti BGalliotti changed the title How to back up + Import my Bitpay / Copay Wallet How to back up + Import my Bitpay / MIGRATE Copay Wallet Nov 14, 2018

@munternet

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munternet commented Nov 21, 2018

Do I have to download the new version from microsoft or is there another way? Cheers

@BGalliotti

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BGalliotti commented Nov 22, 2018

Hello @munternet,
Thanks for reaching out to us.

From version 5.1.0 onwards, it will be no longer available here on GitHub.

It is not mandatory to download it now, you can still use the legacy version in case you need it. However, the legacy version has no longer support. We recommend you backup all your wallets, make sure to have written down all your recovery phrase on a physical mean (a piece of paper for example) to make the migration process to the new app more straightforward.

Please let us know if you have any additional questions.
Kind regards.

@BGalliotti BGalliotti added the Answered label Nov 22, 2018

@munternet

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munternet commented Nov 22, 2018

Thanks for the reply :)
I was wondering if there was a way to download the file other than the microsoft store as don't really want a microsoft account?
Or is it possible to download on another machine and transfer it?
Cheers

@pablo48

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pablo48 commented Nov 23, 2018

The new Version 5, don't work with Win7, only with Win10. Which solution do you have for older Windows Systems?

@munternet

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munternet commented Nov 23, 2018

I'm running a cut down version of windows 10 from teamos with no ms telemetry so no updates or anything else that contacts ms. I have a ligit version but this version is so much better for me. I just wanted a file I could install manually :)

@BGalliotti

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BGalliotti commented Nov 30, 2018

Hello @munternet @pablo48
Thanks for reaching out to us.

I was wondering if there was a way to download the file other than the microsoft store as don't really want a microsoft account?

Not anymore, now on the apps will be all distributed through stores (Play, App, Microsoft, SnapCraft).

Or is it possible to download on another machine and transfer it?

That might be possible, but as you may know, installing a software is not always just copying files. Many times they also register libraries, require certain packages, create Windows registry entries and copy files on many different locations. Feel free to try, you may succeed ;)

The new Version 5, don't work with Win7, only with Win10. Which solution do you have for older Windows Systems?

We do not have a solution for older Windows versions. If it works for you, until you update, you can keep using the legacy app.

I'm running a cut down version of windows 10 from teamos with no ms telemetry so no updates or anything else that contacts ms. I have a ligit version but this version is so much better for me. I just wanted a file I could install manually :)

We understand. Unfortunately, we do not have alternatives on this matter.

Please let us know if you have any additional questions.
Kind regards.

@BGalliotti BGalliotti added INFO and removed Answered labels Jan 11, 2019

@BGalliotti BGalliotti closed this Jan 11, 2019

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