Check these already asked questions before submitting new ticket. It is very likely it has already been answered.
Do I still need to buy PRO license if I use open source BoxBilling?
How to obtain license key?
Get license at http://www.boxbilling.com/order
How can I access BoxBilling admin area?
BoxBilling admin area is located at url: http://www.yourdomain.com/index.php?_url=/bb-admin. This link can be changed in
bb-config.php file by editing value of
I have modified theme file but changes did not appear. Why?
Set BB_DEBUG to TRUE in
What are the differences between Pro and Free versions of BoxBilling?
See differences at order page http://www.boxbilling.com/order
Blank page or Error 500
Missing or disabled curl extension
BoxBilling use curl a lot - its by default enabled in php, but sometimes its either not present or its in list of disabled_functions in php.ini
Using phpinfo() or php.ini check whether curl extension is enabled, if not recompile php. If curl_exec is within disabled_functions list, remove it from php.ini
Cache folder is not writable
bb-data/cache folder is not writable. BoxBilling keeps compiled templates in this directory, if its not writable it may result with blank page error. To fix that: CHMOD 777 bb-data/cache
Blank page may occur on some server environments, where PHP does not handle garbage collection properly. Increase memory_limit in php.ini to reasonable value - over 128MB is always safe or upgrade PHP to latest version.
I get an error: Call to undefined function gettext() in ...
Make sure you server has gettext extension enabled. Contact your hosting provider to enable it for you.