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Fix/unblock liveperson.com #383

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merged 1 commit into from May 11, 2020
Merged

Fix/unblock liveperson.com #383

merged 1 commit into from May 11, 2020

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@ryanbr
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ryanbr commented May 10, 2020

||liveperson.com^$third-party,domain=~liveperson.net

Due to this block, it'll prevent web commerce sites from using web chat communication between them and customers.

https://www.lowes.com/ and https://www.darphin.com/ uses liveperson.com/.net (and many https://publicwww.com/websites/%22liveperson.com%22/)

Interesting enough Disconnect list does not block liveperson.net, which is doing the same thing.

We have two blocks on these domains in EL/EP:
easylist/easylist_thirdparty.txt:||liveperson.com/affiliates/
easyprivacy/easyprivacy_specific.txt:||liveperson.net/hc/*/?visitor=

@ryanbr
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ryanbr commented May 10, 2020

@pes10k
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pes10k commented May 10, 2020

@ryanbr is there anything we could do to block any tracking aspects of the service, while still allowing the user serving parts?

@ryanbr
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ryanbr commented May 10, 2020

https://static-assets.dev.fs.liveperson.com/lowes/gk.js seems okay, this is the script being impacted.

The script https://lptag.liveperson.net/tag/tag.js?site=22554410 has a UA check, however the .net domain isn't blocked. If we block this script, it'll prevent the other scripts from loading.

@pes10k
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pes10k commented May 11, 2020

Sorry, im not following your reply. Is there a narrower rule we can use?

@ryanbr
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ryanbr commented May 11, 2020

Based on the disconnect block on liveperson.com, I see no privacy issues with https://static-assets.dev.fs.liveperson.com/lowes/gk.js.

Given the popularity of liveperson.com a whitelist shouldn't be used. https://publicwww.com/websites/%22liveperson.com%22/

I got another report today, that americanexpress.com chat is also having issues, they're also using liveperson.

@pes10k
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pes10k commented May 11, 2020

okie okdie, if you're confident this is all non-privacy harming, this all seems good to me. THanks!

@pes10k pes10k merged commit d3eb3cb into master May 11, 2020
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