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3rd-party cookie issues on https://freshdesk.com/ #5932

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ryanbr opened this issue Sep 8, 2019 · 0 comments
Open

3rd-party cookie issues on https://freshdesk.com/ #5932

ryanbr opened this issue Sep 8, 2019 · 0 comments

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@ryanbr
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@ryanbr ryanbr commented Sep 8, 2019

Description

A couple of users on the forums have indicated 3rd-party cookie issues on https://freshdesk.com/

https://community.brave.com/t/freshdesk-com-needs-3rd-party-cookies-enabling-but-i-cant-find-them-in-brave/81552
https://community.brave.com/t/freshworks-cookies-issue/77569

Steps to Reproduce

  1. I haven't been able to reproduce it myself. But have noticed we are blocking a few 3rd-party cookie elements, which maybe causing issues going by the user reports

  2. Attached is a screenshot With the following blocked.
    wchat.freshchat.com
    freshworks.webpush.freshchat.com
    api.freshworks.com
    rts-us.freshworksapi.com
    pubsub.rtschannel.com

Actual result:

freshdesk

Expected result:

Let the site work/perform okay, not blocking these cookies the site uses.

Reproduces how often:

@rebron rebron added the webcompat label Sep 27, 2019
@rebron rebron added this to To do in Web Compatibility via automation Sep 27, 2019
@rebron rebron added the priority/P4 label Sep 27, 2019
@rebron rebron moved this from To do to P4 backlog in Web Compatibility Jan 7, 2020
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