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Impossible to access/create a crypto wallet #7677

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bjcd opened this issue Jan 9, 2020 · 5 comments
Open

Impossible to access/create a crypto wallet #7677

bjcd opened this issue Jan 9, 2020 · 5 comments

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@bjcd
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@bjcd bjcd commented Jan 9, 2020

Hello, I'm new to Brave and I have to say I'm experiencing an annoying issue with generating my Brave crypto wallet. Let me describe the steps I followed:

  1. Clicked the tab "Crypto Wallet"
  2. Clicked "Create"
  3. Typed my password twice
  4. An error was displayed, can't recall which one
  5. Went back to the Crypto Wallet" tab and ended up on the seed phrase page
  6. Quit the page thinking that given the first error I had when creating my password, I'd rather start everything over
  7. Cleared browser history, quit Brave, relaunched
  8. Went back to the "Crypte Wallet" tab
  9. Now I have the log in option with orange button displayed ...
  10. Enter the password and click to log in
  11. Get error "MetaMaskController - No accounts found"
  12. After researching this github, deleted the following folder: ~/Library/Application Support/BraveSoftware/Brave-Browser/Default/Local Extension Settings/odbfpeeihdkbihmopkbjmoonfanlbfcl
  13. Tried to re-create a wallet
  14. Get error "KeyringController - No account found on keychain." at password creation stage. probably that was the same error at step 4.
  15. Going back to the "Crypto Wallet" tab, I end up at the seed phrase verification stage, but the seed phrase are not displayed and the seed phrase txt file is empty
  16. Going back to the "Crypto Wallet" tab, I log in and get the same error "MetamaskController - No accounts found"

Can someone help? All issues around this topic have been closed and are marked as fixed, but it does not seem to be the case on my hand. Thanks!

@bsclifton bsclifton added this to Untriaged in Crypto Wallets via automation Jan 9, 2020
@srirambv
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@srirambv srirambv commented Jan 10, 2020

"KeyringController - No account found on keychain."

This error shows up when there is a component mismatch. Step 12 is what is causing the issue.

Can you try removing the folder ~/Library/Application Support/BraveSoftware/Brave-Browser/odbfpeeihdkbihmopkbjmoonfanlbfcl and also remove ~/Library/Application Support/BraveSoftware/Brave-Browser/Default/Local Extension Settings/odbfpeeihdkbihmopkbjmoonfanlbfcl and launch browser and try? Make sure when you are deleteing the folders Brave is not running.

@bjcd
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@bjcd bjcd commented Jan 10, 2020

Hello @srirambv I deleted both folders with Brave not running and I get the same error (KeyringController - No account found on keychain.) at the password creation level, then same thing, empty seed phrase at the next step.

@bbondy bbondy added the support label Jan 10, 2020
@bbondy bbondy moved this from Untriaged to Backlog in Crypto Wallets Jan 10, 2020
@bjcd
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@bjcd bjcd commented Jan 16, 2020

Hi, I repeated the steps and re-install brave, it still does not work

@SoaringMoon
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@SoaringMoon SoaringMoon commented Jan 20, 2020

I am also having the exact same issue. I deleted the above folders, and re-installed brave as well.

I am on a window machine.

I removed both.

AppData\Local\BraveSoftware\Brave-Browser\User Data\odbfpeeihdkbihmopkbjmoonfanlbfcl

and

AppData\Local\BraveSoftware\Brave-Browser\User Data\Default\Extensions\odbfpeeihdkbihmopkbjmoonfanlbfcl

@SoaringMoon
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@SoaringMoon SoaringMoon commented Jan 20, 2020

Additional Information:

Per #5741 , I followed these instructions with the portable version of the browser. The portable version works as intended with no issues that I can see.

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