Hello! I'm looking for a train. Can you help?
I'd be happy to help with your request, first I'll need to know where you are departing/arriving and what day will you be departing?
I'll be leaving Leicester on Wednesday and I need to arrive in Cambridge by 21:30. 
Train TR2052 leaves Cambridge at 19:09 and arrives in Leicester at 20:54. Would you like me to book you a ticket or would you prefer something earlier?
Yes, please book that train for 5 people. 
Your booking went great! Here is your reference number XGBQHC6Y. Is there anything else I can help with?
Yes, I'm also looking for a place to stay, preferably somewhere with free wifi.  Can you assist me with that? 
Yes, I can help with that. Are you staying at in a specific area of town and do you have a price range in mind?
I ned it to be a hotel in the west please. 
I would recommend the 4 star Hungtington Marriott Hotel. It does have free parking and internet. Would you like to make a reservation?