I need to get a train ticket for friday please.
Where will you be departing from and traveling to?
I need to get to Cambridge from Broxbourne and I'd like to leave after 13:15.
Yes I have a train that leaves at 13:32. Will that do?
Yes. Please book for 1 person. 
Will you be needing the reference number?
Yes, if I could please get the reference number.
Reference number is : IVX6L3KV. Can I help with anything else?