Can you find me a hotel on the east side?
Sure, there are 7 entries for the eastside, 1 hotel and 6 guesthouses. Are there any special amenities you need or a price range you're looking for? 
A 4 star establishment, if possible.
I have 6 guesthouses meeting that criteria. Do you have any other preferences, say a price range?
Try a moderate price range. 
That narrows it down to three. A and B guesthouse, Carolina bed and breakfast and Warkworth house.
I'll take Warkworth house. I want to book it for 3 people and  3 nights on Wednesday.
Oh, no! There were no rooms available. would you like to find another hotel, instead?
Sure, either of the other 2 would be fine.
I was able to book at the carolina bed and breakfast. Your reference number is V6BZIIOC. Is there anything else?
That is all I need. Thank you for your help.
You are very welcome. Please call again.