I want to book a place to stay that is a 5 star hotel with free wifi.
I'm sorry there are no 5 star hotels in the area. Are there any hotels I can help you find?
Truly? I'm sorry, I'm just surprised Cambridge doesn't have a 5 star hotel. Well, I need something moderately priced.
I think you would enjoy the Lovell Lodge which is in the North and is moderately priced. 
That sounds good I would like to book a room
great, how many nights are you staying?
I will be staying 2 nights. 
OK, and what day will you arrive, and how many people will be staying?
I will be arriving on Friday and I need it for 8 people please. 
I was able to book it, reference is U02SQUS1.
Great. I also need a train from cambridge leaving after 11:15.
Okay I can certainly help you with that. Could you tell me where your arrival destination will be? And your day of travel?
Going to Broxbourne on Saturday
Okay, TR9098 departs Cambridge at 12:01 and arrives at Broxbourne by 13:01 on Saturday. Will that work for you? 
That sounds good.  Yes, please book that. I'll also need a reference number.
How many tickets would you like?
I would like 8 tickets for the train please.  I also have a quick question about the hotel that was booked. Is it a 4 star hotel? 
It is only 2 stars.
Ok I need another hotel then it must be 4 stars.
There are no 4 stars in that area.
Okay, that will be fine.
Anything else I can help you with?
No thank you. That will be all.
Your welcome, enjoy your stay.