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Raven for Life log-in issues #742

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GKFX opened this issue Nov 2, 2019 · 2 comments

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@GKFX GKFX commented Nov 2, 2019

The user who opened ticket 2193 claims to have been unable to log in to Camdram with their Raven account, despite being the fact that they have a Raven account registered with us. I'm still a student so I don't have access to such a Raven account - would it be possible for e.g. @CHTJonas to let me know if this is something which should work.

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@CHTJonas CHTJonas commented Nov 2, 2019

This is very strange - login with Raven for life has been working for me as long as I’ve had it. Might be worth checking exactly how they’re logging in to Raven; I’m putting my CRSid + password into the login form rather than a cam or alumni email address + password.

Failing that, my only suggestion would be to delete their Raven account manually from the DB, get them to a new login and then do a user merge on the resulting newly-created account.

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@GKFX GKFX commented Nov 4, 2019

I'll leave that ticket as-is now since they regained access to their account anyway - good to know that RfL generally works though.

@GKFX GKFX closed this Nov 4, 2019
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