Setting up a custom domain makes your billing portal available on a domain name that you control, such as
billing.yoursite.com, rather than a Chargely subdomain like
Once a custom domain is configured for your account, it will become the canonical home of your billing portal. Any web requests for the original subdomain will then be redirected to the custom domain.
Setting up a custom domain will require adding 2 CNAME records to your DNS. This allows us to verify domain ownership and to create an SSL certificate for your domain.
The CNAME settings and their status will be displayed in your Chargely merchant portal. Our operations team will also email you with instructions for making the changes.
Each registrar has its own method of adding CNAME records. Below are some links to instructions on adding DNS records for common hosts and DNS providers.