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Add failed_to_create subscription status
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wsmoak committed Sep 23, 2015
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Expand Up @@ -15,6 +15,7 @@ Additionally, the following states are reserved for internal/future use:
* pending
* suspended
* paused
* failed_to_create

These states may be further broken down in to 3 categories: _Live_, _Problem_, and _End of Life_.

Expand Down Expand Up @@ -78,6 +79,10 @@ h4(trial-ended). trial_ended

A subscription in a @trial_ended@ state is a subscription which completed a no-obligation trial and did not have a card on file at the expiration of the trial period. See "Product Pricing - No Obligation Trials":/product-pricing#no-obligation-trials for more details.

h4(failed-to-create). failed_to_create

Indicates that a signup has failed. (You may see this state in a @signup_failure@ webhook.)

h3(#trouble). Troubleshooting

If you find a subscription that remains in the @pending@ or @assessing@ state, please "open a support ticket":https://chargify.zendesk.com/hc/en-us/requests/new and let us know.
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