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Document new end of trial transition rules #14

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merged 1 commit into from

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@speric
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@moklett
Owner

I just noticed another place that should be updated: http://docs.chargify.com/product-pricing, under "No Obligation Trials"

doculab/docs/subscription-states.textile
@@ -63,4 +63,13 @@ Reserved and currently unused. May be used in the future for subscriptions that
h4. trial_ended
-A subscription in a @trial_ended@ state is a subscription which completed a no-obligation trial and did not have a card on file at the expiration of the trial period.
+A subscription in a @trial_ended@ state is a subscription which completed a no-obligation trial and did not have a card on file at the expiration of the trial period, and had a balance > $0.
@moklett Owner
moklett added a note

had a balance > $0 => had a balance due, i.e. an amount greater than 0 (since not everyone is $ USD)

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@speric
Owner

@moklett good catch, I'll update it there.

@drewblas Yes, I should be clearer.

@speric
Owner

@moklett / @drewblas "Product Pricing" and "Subscription States" updated.

@drewblas
Owner

Not a big fan of having what seems to be the exact same text shown in both places, can we have it in just one and link to it from the other place?

@drewblas
Owner

:shipit:

@speric speric merged commit 9003cd4 into from
@speric speric deleted the branch
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Commits on Oct 8, 2013
  1. @speric
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9 doculab/docs/product-pricing.textile
@@ -18,9 +18,14 @@ The _trial period_ for a Subscription continues for the duration defined here.
There are two trial types to choose from. The trial type determines the outcome of the subscription after the trial has ended.
-*No Obligation Trials*
+h4(#no-obligation-trials). No Obligation Trials
-At the end of the trial, if a card is on file, the card will be charged and the subscription will transition to @active@ state. If no card is on file at the end of the trial, the subscription will simply transition to @trial_ended@ state. Chargify will not send any emails or statements.
+At the end of the trial, if a card is on file, the card will be charged and the subscription will transition to @active@ state. If no card is on file at the end of the trial, the following will take place:
+
+* If the subscription has a balance greater than 0, the subscription will transition to @trial_ended@. Chargify will not send any emails or statements.
+* If the subscription has a balance of 0, or a negative balance, it will be transitioned to a live state. From there:
+** If the balance covers the cost of the product, the subscription will transition to the @active@ state.
+** If the balance does not cover the cost of the product, the subscription will transition to @past_due@ (which is still a live state) and enter the dunning process.
*Payment Expected Trials*
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2  doculab/docs/subscription-states.textile
@@ -63,4 +63,4 @@ Reserved and currently unused. May be used in the future for subscriptions that
h4. trial_ended
-A subscription in a @trial_ended@ state is a subscription which completed a no-obligation trial and did not have a card on file at the expiration of the trial period.
+A subscription in a @trial_ended@ state is a subscription which completed a no-obligation trial and did not have a card on file at the expiration of the trial period, and had a balance > 0. See "Product Pricing - No Obligation Trials":/product-pricing#no-obligation-trials for more details.
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