diff --git a/app/controllers/api/v1/widget/conversations_controller.rb b/app/controllers/api/v1/widget/conversations_controller.rb
index cc1b16b75b76..3b0a460e40cb 100644
--- a/app/controllers/api/v1/widget/conversations_controller.rb
+++ b/app/controllers/api/v1/widget/conversations_controller.rb
@@ -45,7 +45,10 @@ def toggle_typing
   end
 
   def toggle_status
-    head :not_found && return if conversation.nil?
+    return head :not_found if conversation.nil?
+
+    return head :forbidden unless @web_widget.end_conversation?
+
     unless conversation.resolved?
       conversation.status = :resolved
       conversation.save
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index 538d6d5f0d65..83a28de4383c 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -395,7 +395,8 @@
     "FEATURES": {
       "LABEL": "Features",
       "DISPLAY_FILE_PICKER": "Display file picker on the widget",
-      "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget"
+      "DISPLAY_EMOJI_PICKER": "Display emoji picker on the widget",
+      "ALLOW_END_CONVERSATION": "Allow users to end conversation from the widget"
     },
     "SETTINGS_POPUP": {
       "MESSENGER_HEADING": "Messenger Script",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index 31f435a821ca..5b29091f76ed 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -285,6 +285,17 @@
             {{ $t('INBOX_MGMT.FEATURES.DISPLAY_EMOJI_PICKER') }}
           </label>
         </div>
+        <div v-if="isAWebWidgetInbox" class="settings-item settings-item">
+          <input
+            v-model="selectedFeatureFlags"
+            type="checkbox"
+            value="end_conversation"
+            @input="handleFeatureFlag"
+          />
+          <label for="end_conversation">
+            {{ $t('INBOX_MGMT.FEATURES.ALLOW_END_CONVERSATION') }}
+          </label>
+        </div>
 
         <woot-submit-button
           v-if="isAPIInbox"
diff --git a/app/javascript/widget/components/HeaderActions.vue b/app/javascript/widget/components/HeaderActions.vue
index 16f10ed12ee4..433c7b6f0bb7 100644
--- a/app/javascript/widget/components/HeaderActions.vue
+++ b/app/javascript/widget/components/HeaderActions.vue
@@ -1,7 +1,7 @@
 <template>
   <div v-if="showHeaderActions" class="actions flex items-center">
     <button
-      v-if="conversationStatus === 'open'"
+      v-if="conversationStatus === 'open' && hasEndConversationEnabled"
       class="button transparent compact"
       :title="$t('END_CONVERSATION')"
       @click="resolveConversation"
@@ -43,12 +43,13 @@ import { mapGetters } from 'vuex';
 import { IFrameHelper, RNHelper } from 'widget/helpers/utils';
 import { popoutChatWindow } from '../helpers/popoutHelper';
 import FluentIcon from 'shared/components/FluentIcon/Index.vue';
-import darkModeMixin from 'widget/mixins/darkModeMixin.js';
+import darkModeMixin from 'widget/mixins/darkModeMixin';
+import configMixin from 'widget/mixins/configMixin';
 
 export default {
   name: 'HeaderActions',
   components: { FluentIcon },
-  mixins: [darkModeMixin],
+  mixins: [configMixin, darkModeMixin],
   props: {
     showPopoutButton: {
       type: Boolean,
diff --git a/app/javascript/widget/mixins/configMixin.js b/app/javascript/widget/mixins/configMixin.js
index c917307672fc..9cb09f062f91 100644
--- a/app/javascript/widget/mixins/configMixin.js
+++ b/app/javascript/widget/mixins/configMixin.js
@@ -18,6 +18,9 @@ export default {
     hasAttachmentsEnabled() {
       return this.channelConfig.enabledFeatures.includes('attachments');
     },
+    hasEndConversationEnabled() {
+      return this.channelConfig.enabledFeatures.includes('end_conversation');
+    },
     preChatFormEnabled() {
       return window.chatwootWebChannel.preChatFormEnabled;
     },
diff --git a/app/javascript/widget/mixins/specs/configMixin.spec.js b/app/javascript/widget/mixins/specs/configMixin.spec.js
index c87d9fd71059..97500124961c 100644
--- a/app/javascript/widget/mixins/specs/configMixin.spec.js
+++ b/app/javascript/widget/mixins/specs/configMixin.spec.js
@@ -5,7 +5,7 @@ import Vue from 'vue';
 global.chatwootWebChannel = {
   avatarUrl: 'https://test.url',
   hasAConnectedAgentBot: 'AgentBot',
-  enabledFeatures: ['emoji_picker', 'attachments'],
+  enabledFeatures: ['emoji_picker', 'attachments', 'end_conversation'],
   preChatFormOptions: { require_email: false, pre_chat_message: '' },
 };
 
@@ -24,6 +24,7 @@ describe('configMixin', () => {
     const vm = new Constructor().$mount();
     const wrapper = createWrapper(vm);
     expect(wrapper.vm.hasEmojiPickerEnabled).toBe(true);
+    expect(wrapper.vm.hasEndConversationEnabled).toBe(true);
     expect(wrapper.vm.hasAttachmentsEnabled).toBe(true);
     expect(wrapper.vm.hasAConnectedAgentBot).toBe(true);
     expect(wrapper.vm.useInboxAvatarForBot).toBe(true);
@@ -31,7 +32,7 @@ describe('configMixin', () => {
     expect(wrapper.vm.channelConfig).toEqual({
       avatarUrl: 'https://test.url',
       hasAConnectedAgentBot: 'AgentBot',
-      enabledFeatures: ['emoji_picker', 'attachments'],
+      enabledFeatures: ['emoji_picker', 'attachments', 'end_conversation'],
       preChatFormOptions: {
         pre_chat_message: '',
         require_email: false,
diff --git a/app/models/channel/web_widget.rb b/app/models/channel/web_widget.rb
index 949b562bed10..94ea0138bff9 100644
--- a/app/models/channel/web_widget.rb
+++ b/app/models/channel/web_widget.rb
@@ -4,7 +4,7 @@
 #
 #  id                    :integer          not null, primary key
 #  continuity_via_email  :boolean          default(TRUE), not null
-#  feature_flags         :integer          default(3), not null
+#  feature_flags         :integer          default(7), not null
 #  hmac_mandatory        :boolean          default(FALSE)
 #  hmac_token            :string
 #  pre_chat_form_enabled :boolean          default(FALSE)
@@ -43,6 +43,7 @@ class Channel::WebWidget < ApplicationRecord
 
   has_flags 1 => :attachments,
             2 => :emoji_picker,
+            3 => :end_conversation,
             :column => 'feature_flags',
             :check_for_column => false
 
diff --git a/db/migrate/20220405092033_update_web_widget_feature_flags.rb b/db/migrate/20220405092033_update_web_widget_feature_flags.rb
new file mode 100644
index 000000000000..5b534aa154c9
--- /dev/null
+++ b/db/migrate/20220405092033_update_web_widget_feature_flags.rb
@@ -0,0 +1,16 @@
+class UpdateWebWidgetFeatureFlags < ActiveRecord::Migration[6.1]
+  def change
+    change_column_default(:channel_web_widgets, :feature_flags, from: 3, to: 7)
+
+    set_end_conversation_to_default
+  end
+
+  def set_end_conversation_to_default
+    ::Channel::WebWidget.find_in_batches do |widget_batch|
+      widget_batch.each do |widget|
+        widget.end_conversation = true
+        widget.save!
+      end
+    end
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index 2f3334b74d46..c99c2b70c684 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -10,7 +10,7 @@
 #
 # It's strongly recommended that you check this file into your version control system.
 
-ActiveRecord::Schema.define(version: 2022_02_18_120357) do
+ActiveRecord::Schema.define(version: 2022_04_05_092033) do
 
   # These are extensions that must be enabled in order to support this database
   enable_extension "pg_stat_statements"
@@ -280,7 +280,7 @@
     t.string "widget_color", default: "#1f93ff"
     t.string "welcome_title"
     t.string "welcome_tagline"
-    t.integer "feature_flags", default: 3, null: false
+    t.integer "feature_flags", default: 7, null: false
     t.integer "reply_time", default: 0
     t.string "hmac_token"
     t.boolean "pre_chat_form_enabled", default: false
diff --git a/spec/controllers/api/v1/widget/conversations_controller_spec.rb b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
index f6e0ce00f6ec..0d3edb0dd312 100644
--- a/spec/controllers/api/v1/widget/conversations_controller_spec.rb
+++ b/spec/controllers/api/v1/widget/conversations_controller_spec.rb
@@ -5,9 +5,13 @@
   let(:web_widget) { create(:channel_widget, account: account) }
   let(:contact) { create(:contact, account: account, email: nil) }
   let(:contact_inbox) { create(:contact_inbox, contact: contact, inbox: web_widget.inbox) }
+  let(:second_session) { create(:contact_inbox, contact: contact, inbox: web_widget.inbox) }
   let!(:conversation) { create(:conversation, contact: contact, account: account, inbox: web_widget.inbox, contact_inbox: contact_inbox) }
   let(:payload) { { source_id: contact_inbox.source_id, inbox_id: web_widget.inbox.id } }
   let(:token) { ::Widget::TokenService.new(payload: payload).generate_token }
+  let(:token_without_conversation) do
+    ::Widget::TokenService.new(payload: { source_id: second_session.source_id, inbox_id: web_widget.inbox.id }).generate_token
+  end
 
   describe 'GET /api/v1/widget/conversations' do
     context 'with a conversation' do
@@ -142,5 +146,35 @@
         )
       end
     end
+
+    context 'when end conversation is not permitted' do
+      before do
+        web_widget.end_conversation = false
+        web_widget.save!
+      end
+
+      it 'returns action not permitted status' do
+        expect(conversation.open?).to be true
+
+        get '/api/v1/widget/conversations/toggle_status',
+            headers: { 'X-Auth-Token' => token },
+            params: { website_token: web_widget.website_token },
+            as: :json
+
+        expect(response).to have_http_status(:forbidden)
+        expect(conversation.reload.resolved?).to be false
+      end
+    end
+
+    context 'when a token without any conversation is used' do
+      it 'returns not found status' do
+        get '/api/v1/widget/conversations/toggle_status',
+            headers: { 'X-Auth-Token' => token_without_conversation },
+            params: { website_token: web_widget.website_token },
+            as: :json
+
+        expect(response).to have_http_status(:not_found)
+      end
+    end
   end
 end