diff --git a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
index af91aadd531e..ce7040c218b3 100644
--- a/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
+++ b/app/javascript/dashboard/components/widgets/conversation/ConversationCard.vue
@@ -46,7 +46,7 @@ import getEmojiSVG from '../emoji/utils';
 import conversationMixin from '../../../mixins/conversations';
 import timeMixin from '../../../mixins/time';
 import router from '../../../routes';
-import { frontendURL } from '../../../helper/URLHelper';
+import { frontendURL, conversationUrl } from '../../../helper/URLHelper';
 
 export default {
   components: {
@@ -95,9 +95,9 @@ export default {
 
   methods: {
     cardClick(chat) {
-      router.push({
-        path: frontendURL(`conversations/${chat.id}`),
-      });
+      const { activeInbox } = this;
+      const path = conversationUrl(activeInbox, chat.id);
+      router.push({ path: frontendURL(path) });
     },
     extractMessageText(chatItem) {
       if (chatItem.content) {
diff --git a/app/javascript/dashboard/helper/URLHelper.js b/app/javascript/dashboard/helper/URLHelper.js
index 5448a9d6a86f..94c31cdd3657 100644
--- a/app/javascript/dashboard/helper/URLHelper.js
+++ b/app/javascript/dashboard/helper/URLHelper.js
@@ -4,3 +4,10 @@ export const frontendURL = (path, params) => {
   const stringifiedParams = params ? `?${queryString.stringify(params)}` : '';
   return `/app/${path}${stringifiedParams}`;
 };
+
+export const conversationUrl = (activeInbox, id) => {
+  const path = activeInbox
+    ? `inbox/${activeInbox}/conversations/${id}`
+    : `conversations/${id}`;
+  return path;
+};
diff --git a/app/javascript/dashboard/helper/spec/URLHelper.spec.js b/app/javascript/dashboard/helper/spec/URLHelper.spec.js
new file mode 100644
index 000000000000..7c8b72f27109
--- /dev/null
+++ b/app/javascript/dashboard/helper/spec/URLHelper.spec.js
@@ -0,0 +1,21 @@
+import { frontendURL, conversationUrl } from '../URLHelper';
+
+describe('#URL Helpers', () => {
+  describe('conversationUrl', () => {
+    it('should return direct conversation URL if activeInbox is nil', () => {
+      expect(conversationUrl(undefined, 1)).toBe('conversations/1');
+    });
+    it('should return ibox conversation URL if activeInbox is not nil', () => {
+      expect(conversationUrl(2, 1)).toBe('inbox/2/conversations/1');
+    });
+  });
+
+  describe('frontendURL', () => {
+    it('should return url without params if params passed is nil', () => {
+      expect(frontendURL('main', null)).toBe('/app/main');
+    });
+    it('should return url without params if params passed is not nil', () => {
+      expect(frontendURL('main', { ping: 'pong' })).toBe('/app/main?ping=pong');
+    });
+  });
+});
diff --git a/app/javascript/dashboard/i18n/default-sidebar.js b/app/javascript/dashboard/i18n/default-sidebar.js
index 89df2ee3ca73..6b2c4276b6c5 100644
--- a/app/javascript/dashboard/i18n/default-sidebar.js
+++ b/app/javascript/dashboard/i18n/default-sidebar.js
@@ -6,6 +6,7 @@ export default {
       'home',
       'inbox_dashboard',
       'inbox_conversation',
+      'conversation_through_inbox',
       'settings_account_reports',
       'billing_deactivated',
       'profile_settings',
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
index a0f4cb42d8ba..9513ccd8ec68 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
+++ b/app/javascript/dashboard/routes/dashboard/conversation/ConversationView.vue
@@ -69,6 +69,12 @@ export default {
             this.$store.dispatch('setActiveInbox', this.inboxId);
           }
           break;
+        case 'conversation_through_inbox':
+          if (this.inboxId) {
+            this.$store.dispatch('setActiveInbox', this.inboxId);
+          }
+          this.setActiveChat();
+          break;
         default:
           this.$store.dispatch('setActiveInbox', null);
           break;
diff --git a/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js b/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
index 8b47e13049d2..b147fa6a253b 100644
--- a/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
+++ b/app/javascript/dashboard/routes/dashboard/conversation/conversation.routes.js
@@ -31,5 +31,17 @@ export default {
         return { conversationId: route.params.conversation_id };
       },
     },
+    {
+      path: frontendURL('inbox/:inbox_id/conversations/:conversation_id'),
+      name: 'conversation_through_inbox',
+      roles: ['administrator', 'agent'],
+      component: ConversationView,
+      props: route => {
+        return {
+          conversationId: route.params.conversation_id,
+          inboxId: route.params.inbox_id,
+        };
+      },
+    },
   ],
 };