diff --git a/app/controllers/api/v1/accounts/inboxes_controller.rb b/app/controllers/api/v1/accounts/inboxes_controller.rb
index a51681617dd3..2621a4a338ce 100644
--- a/app/controllers/api/v1/accounts/inboxes_controller.rb
+++ b/app/controllers/api/v1/accounts/inboxes_controller.rb
@@ -88,12 +88,12 @@ def update_channel_feature_flags
   end
 
   def permitted_params
-    params.permit(:id, :avatar, :name, :greeting_message, :greeting_enabled, :enable_email_collect, channel:
+    params.permit(:id, :avatar, :name, :greeting_message, :greeting_enabled, :enable_email_collect, :csat_survey_enabled, channel:
       [:type, :website_url, :widget_color, :welcome_title, :welcome_tagline, :webhook_url, :email, :reply_time])
   end
 
   def inbox_update_params
-    params.permit(:enable_auto_assignment, :enable_email_collect, :name, :avatar, :greeting_message, :greeting_enabled,
+    params.permit(:enable_auto_assignment, :enable_email_collect, :name, :avatar, :greeting_message, :greeting_enabled, :csat_survey_enabled,
                   :working_hours_enabled, :out_of_office_message, :timezone,
                   channel: [
                     :website_url,
diff --git a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
index 8948adfc4865..24463aac8f94 100644
--- a/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
+++ b/app/javascript/dashboard/i18n/locale/en/inboxMgmt.json
@@ -216,6 +216,10 @@
       "EMAIL_COLLECT_BOX": {
         "ENABLED": "Enabled",
         "DISABLED": "Disabled"
+      },
+      "ENABLE_CSAT": {
+        "ENABLED": "Enabled",
+        "DISABLED": "Disabled"
       }
     },
     "DELETE": {
@@ -255,6 +259,8 @@
       "ENABLE_EMAIL_COLLECT_BOX": "Enable email collect box",
       "ENABLE_EMAIL_COLLECT_BOX_SUB_TEXT": "Enable or disable email collect box on new conversation",
       "AUTO_ASSIGNMENT": "Enable auto assignment",
+      "ENABLE_CSAT": "Enable CSAT",
+      "ENABLE_CSAT_SUB_TEXT": "Enable/Disable CSAT(Customer satisfaction) survey after resolving a conversation",
       "INBOX_UPDATE_TITLE": "Inbox Settings",
       "INBOX_UPDATE_SUB_TEXT": "Update your inbox settings",
       "AUTO_ASSIGNMENT_SUB_TEXT": "Enable or disable the automatic assignment of new conversations to the agents added to this inbox.",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
index e44f75eb4da9..2515a81a87e9 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/inbox/Settings.vue
@@ -170,6 +170,21 @@
           </p>
         </label>
 
+        <label v-if="isAWebWidgetInbox" class="medium-9 columns">
+          {{ $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CSAT') }}
+          <select v-model="csatSurveyEnabled">
+            <option :value="true">
+              {{ $t('INBOX_MGMT.EDIT.ENABLE_CSAT.ENABLED') }}
+            </option>
+            <option :value="false">
+              {{ $t('INBOX_MGMT.EDIT.ENABLE_CSAT.DISABLED') }}
+            </option>
+          </select>
+          <p class="help-text">
+            {{ $t('INBOX_MGMT.SETTINGS_POPUP.ENABLE_CSAT_SUB_TEXT') }}
+          </p>
+        </label>
+
         <label v-if="isAWebWidgetInbox">
           {{ $t('INBOX_MGMT.FEATURES.LABEL') }}
         </label>
@@ -310,6 +325,7 @@ export default {
       autoAssignment: false,
       emailCollectEnabled: false,
       isAgentListUpdating: false,
+      csatSurveyEnabled: false,
       selectedInboxName: '',
       channelWebsiteUrl: '',
       channelWelcomeTitle: '',
@@ -451,6 +467,7 @@ export default {
         this.greetingMessage = this.inbox.greeting_message;
         this.autoAssignment = this.inbox.enable_auto_assignment;
         this.emailCollectEnabled = this.inbox.enable_email_collect;
+        this.csatSurveyEnabled = this.inbox.csat_survey_enabled;
         this.channelWebsiteUrl = this.inbox.website_url;
         this.channelWelcomeTitle = this.inbox.welcome_title;
         this.channelWelcomeTagline = this.inbox.welcome_tagline;
@@ -492,6 +509,7 @@ export default {
           name: this.selectedInboxName,
           enable_auto_assignment: this.autoAssignment,
           enable_email_collect: this.emailCollectEnabled,
+          csat_survey_enabled: this.csatSurveyEnabled,
           greeting_enabled: this.greetingEnabled,
           greeting_message: this.greetingMessage || '',
           channel: {
diff --git a/app/views/api/v1/models/_inbox.json.jbuilder b/app/views/api/v1/models/_inbox.json.jbuilder
index 0a4148b53b53..980ee69416f2 100644
--- a/app/views/api/v1/models/_inbox.json.jbuilder
+++ b/app/views/api/v1/models/_inbox.json.jbuilder
@@ -7,6 +7,7 @@ json.greeting_message resource.greeting_message
 json.working_hours_enabled resource.working_hours_enabled
 json.enable_email_collect resource.enable_email_collect
 json.out_of_office_message resource.out_of_office_message
+json.csat_survey_enabled resource.csat_survey_enabled
 json.working_hours resource.weekly_schedule
 json.timezone resource.timezone
 json.avatar_url resource.try(:avatar_url)