diff --git a/app/javascript/dashboard/i18n/locale/en/sla.json b/app/javascript/dashboard/i18n/locale/en/sla.json
index 67ec4549f06c..d87f057eb437 100644
--- a/app/javascript/dashboard/i18n/locale/en/sla.json
+++ b/app/javascript/dashboard/i18n/locale/en/sla.json
@@ -24,21 +24,24 @@
         "PLACEHOLDER": "SLA for premium customers"
       },
       "FIRST_RESPONSE_TIME": {
-        "LABEL": "First Response Time(Seconds)",
-        "PLACEHOLDER": "300 for 5 minutes"
+        "LABEL": "First Response Time",
+        "PLACEHOLDER": "5"
       },
       "NEXT_RESPONSE_TIME": {
-        "LABEL": "Next Response Time(Seconds)",
-        "PLACEHOLDER": "600 for 10 minutes"
+        "LABEL": "Next Response Time",
+        "PLACEHOLDER": "5"
       },
       "RESOLUTION_TIME": {
-        "LABEL": "Resolution Time(Seconds)",
-        "PLACEHOLDER": "86400 for 1 day"
+        "LABEL": "Resolution Time",
+        "PLACEHOLDER": "60"
       },
       "BUSINESS_HOURS": {
         "LABEL": "Business Hours",
         "PLACEHOLDER": "Only during business hours"
       },
+      "THRESHOLD_TIME": {
+        "INVALID_FORMAT_ERROR": "Threshold should be a number and greater than zero"
+      },
       "EDIT": "Edit",
       "CREATE": "Create",
       "DELETE": "Delete",
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
index 6c4002821d46..9ff510d06daa 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/Index.vue
@@ -38,17 +38,17 @@
               <td>{{ sla.description }}</td>
               <td>
                 <span class="flex items-center">
-                  {{ sla.first_response_time_threshold }}
+                  {{ displayTime(sla.first_response_time_threshold) }}
                 </span>
               </td>
               <td>
                 <span class="flex items-center">
-                  {{ sla.next_response_time_threshold }}
+                  {{ displayTime(sla.next_response_time_threshold) }}
                 </span>
               </td>
               <td>
                 <span class="flex items-center">
-                  {{ sla.resolution_time_threshold }}
+                  {{ displayTime(sla.resolution_time_threshold) }}
                 </span>
               </td>
               <td>
@@ -88,6 +88,7 @@
 </template>
 <script>
 import { mapGetters } from 'vuex';
+import { convertSecondsToTimeUnit } from '@chatwoot/utils';
 
 import AddSLA from './AddSLA.vue';
 import EditSLA from './EditSLA.vue';
@@ -111,26 +112,12 @@ export default {
     ...mapGetters({
       records: 'sla/getSLA',
       uiFlags: 'sla/getUIFlags',
-      accountId: 'getCurrentAccountId',
-      isFeatureEnabledonAccount: 'accounts/isFeatureEnabledonAccount',
     }),
-    isSLAEnabled() {
-      return this.isFeatureEnabledonAccount(this.accountId, 'sla');
-    },
   },
   mounted() {
-    this.isSLAfeatureEnabled();
+    this.$store.dispatch('sla/get');
   },
   methods: {
-    isSLAfeatureEnabled() {
-      if (!this.isSLAEnabled) {
-        this.$router.push({
-          name: 'general_settings_index',
-        });
-      } else {
-        this.$store.dispatch('sla/get');
-      }
-    },
     openAddPopup() {
       this.showAddPopup = true;
     },
@@ -144,6 +131,15 @@ export default {
     hideEditPopup() {
       this.showEditPopup = false;
     },
+    displayTime(threshold) {
+      const { time, unit } = convertSecondsToTimeUnit(threshold, {
+        minute: 'm',
+        hour: 'h',
+        day: 'd',
+      });
+      if (!time) return '-';
+      return `${time}${unit}`;
+    },
   },
 };
 </script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
index 775c0ff2a315..f41e8fcfc7b4 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaForm.vue
@@ -2,44 +2,31 @@
   <div class="h-auto overflow-auto flex flex-col">
     <form class="mx-0 flex flex-wrap" @submit.prevent="onSubmit">
       <woot-input
-        v-model.trim="name"
+        v-model="name"
         :class="{ error: $v.name.$error }"
         class="w-full"
-        :sla="$t('SLA.FORM.NAME.LABEL')"
+        :label="$t('SLA.FORM.NAME.LABEL')"
         :placeholder="$t('SLA.FORM.NAME.PLACEHOLDER')"
         :error="getSlaNameErrorMessage"
         @input="$v.name.$touch"
       />
       <woot-input
-        v-model.trim="description"
+        v-model="description"
         class="w-full"
         :label="$t('SLA.FORM.DESCRIPTION.LABEL')"
         :placeholder="$t('SLA.FORM.DESCRIPTION.PLACEHOLDER')"
-        data-testid="sla-description"
       />
 
-      <woot-input
-        v-model.trim="firstResponseTimeThreshold"
-        class="w-full"
-        :label="$t('SLA.FORM.FIRST_RESPONSE_TIME.LABEL')"
-        :placeholder="$t('SLA.FORM.FIRST_RESPONSE_TIME.PLACEHOLDER')"
-        data-testid="sla-firstResponseTimeThreshold"
-      />
-
-      <woot-input
-        v-model.trim="nextResponseTimeThreshold"
-        class="w-full"
-        :label="$t('SLA.FORM.NEXT_RESPONSE_TIME.LABEL')"
-        :placeholder="$t('SLA.FORM.NEXT_RESPONSE_TIME.PLACEHOLDER')"
-        data-testid="sla-nextResponseTimeThreshold"
-      />
-
-      <woot-input
-        v-model.trim="resolutionTimeThreshold"
-        class="w-full"
-        :label="$t('SLA.FORM.RESOLUTION_TIME.LABEL')"
-        :placeholder="$t('SLA.FORM.RESOLUTION_TIME.PLACEHOLDER')"
-        data-testid="sla-resolutionTimeThreshold"
+      <sla-time-input
+        v-for="(input, index) in slaTimeInputs"
+        :key="index"
+        :threshold="input.threshold"
+        :threshold-unit="input.unit"
+        :label="$t(input.label)"
+        :placeholder="$t(input.placeholder)"
+        @input="updateThreshold(index, $event)"
+        @unit="updateUnit(index, $event)"
+        @isInValid="handleIsInvalid(index, $event)"
       />
 
       <div class="w-full">
@@ -51,7 +38,7 @@
 
       <div class="flex justify-end items-center py-2 px-0 gap-2 w-full">
         <woot-button
-          :is-disabled="$v.name.$invalid || uiFlags.isUpdating"
+          :is-disabled="isSubmitDisabled"
           :is-loading="uiFlags.isUpdating"
         >
           {{ submitLabel }}
@@ -66,10 +53,15 @@
 
 <script>
 import { mapGetters } from 'vuex';
+import { convertSecondsToTimeUnit } from '@chatwoot/utils';
 import validationMixin from './validationMixin';
 import validations from './validations';
+import SlaTimeInput from './SlaTimeInput.vue';
 
 export default {
+  components: {
+    SlaTimeInput,
+  },
   mixins: [validationMixin],
   props: {
     selectedResponse: {
@@ -85,9 +77,28 @@ export default {
     return {
       name: '',
       description: '',
-      firstResponseTimeThreshold: '',
-      nextResponseTimeThreshold: '',
-      resolutionTimeThreshold: '',
+      isSlaTimeInputsInvalid: false,
+      slaTimeInputsValidation: {},
+      slaTimeInputs: [
+        {
+          threshold: null,
+          unit: 'Minutes',
+          label: 'SLA.FORM.FIRST_RESPONSE_TIME.LABEL',
+          placeholder: 'SLA.FORM.FIRST_RESPONSE_TIME.PLACEHOLDER',
+        },
+        {
+          threshold: null,
+          unit: 'Minutes',
+          label: 'SLA.FORM.NEXT_RESPONSE_TIME.LABEL',
+          placeholder: 'SLA.FORM.NEXT_RESPONSE_TIME.PLACEHOLDER',
+        },
+        {
+          threshold: null,
+          unit: 'Minutes',
+          label: 'SLA.FORM.RESOLUTION_TIME.LABEL',
+          placeholder: 'SLA.FORM.RESOLUTION_TIME.PLACEHOLDER',
+        },
+      ],
       onlyDuringBusinessHours: false,
     };
   },
@@ -96,10 +107,12 @@ export default {
     ...mapGetters({
       uiFlags: 'sla/getUIFlags',
     }),
-    pageTitle() {
-      return `${this.$t('SLA.EDIT.TITLE')} - ${
-        this.selectedResponse?.name || ''
-      }`;
+    isSubmitDisabled() {
+      return (
+        this.$v.name.$invalid ||
+        this.isSlaTimeInputsInvalid ||
+        this.uiFlags.isUpdating
+      );
     },
   },
   mounted() {
@@ -121,20 +134,59 @@ export default {
 
       this.name = name;
       this.description = description;
-      this.firstResponseTimeThreshold = firstResponseTimeThreshold;
-      this.nextResponseTimeThreshold = nextResponseTimeThreshold;
-      this.resolutionTimeThreshold = resolutionTimeThreshold;
       this.onlyDuringBusinessHours = onlyDuringBusinessHours;
+
+      const thresholds = [
+        firstResponseTimeThreshold,
+        nextResponseTimeThreshold,
+        resolutionTimeThreshold,
+      ];
+      this.slaTimeInputs.forEach((input, index) => {
+        const converted = convertSecondsToTimeUnit(thresholds[index], {
+          minute: 'Minutes',
+          hour: 'Hours',
+          day: 'Days',
+        });
+        input.threshold = converted.time;
+        input.unit = converted.unit;
+      });
+    },
+    updateThreshold(index, value) {
+      this.slaTimeInputs[index].threshold = value;
+    },
+    updateUnit(index, unit) {
+      this.slaTimeInputs[index].unit = unit;
     },
     onSubmit() {
-      this.$emit('submit', {
+      const payload = {
         name: this.name,
         description: this.description,
-        first_response_time_threshold: this.firstResponseTimeThreshold,
-        next_response_time_threshold: this.nextResponseTimeThreshold,
-        resolution_time_threshold: this.resolutionTimeThreshold,
+        first_response_time_threshold: this.convertToSeconds(0),
+        next_response_time_threshold: this.convertToSeconds(1),
+        resolution_time_threshold: this.convertToSeconds(2),
         only_during_business_hours: this.onlyDuringBusinessHours,
-      });
+      };
+      this.$emit('submit', payload);
+    },
+    convertToSeconds(index) {
+      const { threshold, unit } = this.slaTimeInputs[index];
+      if (threshold === null || threshold === 0) return null;
+      const unitsToSeconds = { Minutes: 60, Hours: 3600, Days: 86400 };
+      return Number(threshold * (unitsToSeconds[unit] || 1));
+    },
+    handleIsInvalid(index, isInvalid) {
+      this.slaTimeInputsValidation = {
+        ...this.slaTimeInputsValidation,
+        [index]: isInvalid,
+      };
+
+      this.checkValidationState();
+    },
+    checkValidationState() {
+      const isAnyInvalid = Object.values(this.slaTimeInputsValidation).some(
+        isInvalid => isInvalid
+      );
+      this.isSlaTimeInputsInvalid = isAnyInvalid;
     },
   },
 };
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/SlaTimeInput.vue b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaTimeInput.vue
new file mode 100644
index 000000000000..5cf6229c3d86
--- /dev/null
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/SlaTimeInput.vue
@@ -0,0 +1,94 @@
+<template>
+  <div class="relative mt-2 w-full">
+    <woot-input
+      v-model="thresholdTime"
+      :class="{ error: $v.thresholdTime.$error }"
+      class="w-full [&>input]:pr-24"
+      :label="label"
+      :placeholder="placeholder"
+      :error="getThresholdTimeErrorMessage"
+      @input="onThresholdTimeChange"
+    />
+    <div class="absolute right-px h-9 top-[27px] flex items-center">
+      <select
+        v-model="thresholdUnitValue"
+        class="h-full rounded-[4px] hover:cursor-pointer font-medium border-1 border-solid bg-transparent border-transparent dark:border-transparent mb-0 py-0 pl-2 pr-7 text-slate-600 dark:text-slate-300 dark:focus:border-woot-500 focus:border-woot-500 text-sm"
+        @change="onThresholdUnitChange"
+      >
+        <option
+          v-for="(option, index) in options"
+          :key="index"
+          :value="option.value"
+        >
+          {{ option.label }}
+        </option>
+      </select>
+    </div>
+  </div>
+</template>
+
+<script>
+import validationMixin from './validationMixin';
+import validations from './validations';
+
+export default {
+  mixins: [validationMixin],
+  props: {
+    threshold: {
+      type: Number,
+      default: null,
+    },
+    thresholdUnit: {
+      type: String,
+      default: 'Minutes',
+    },
+    label: {
+      type: String,
+      default: '',
+    },
+    placeholder: {
+      type: String,
+      default: '',
+    },
+  },
+  data() {
+    return {
+      thresholdTime: this.threshold || '',
+      thresholdUnitValue: this.thresholdUnit,
+      options: [
+        { value: 'Minutes', label: 'Minutes' },
+        { value: 'Hours', label: 'Hours' },
+        { value: 'Days', label: 'Days' },
+      ],
+    };
+  },
+  validations,
+  watch: {
+    threshold: {
+      immediate: true,
+      handler(value) {
+        if (!Number.isNaN(value)) {
+          this.thresholdTime = value;
+        }
+      },
+    },
+    thresholdUnit: {
+      immediate: true,
+      handler(value) {
+        this.thresholdUnitValue = value;
+      },
+    },
+  },
+  methods: {
+    onThresholdUnitChange() {
+      this.$emit('unit', this.thresholdUnitValue);
+    },
+    onThresholdTimeChange() {
+      this.$v.thresholdTime.$touch();
+      const isInvalid = this.$v.thresholdTime.$invalid;
+      this.$emit('isInValid', isInvalid);
+      this.$emit('input', Number(this.thresholdTime));
+    },
+  },
+};
+</script>
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js
index a828c855602c..2266bdccdf3d 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/specs/validationMixin.spec.js
@@ -31,6 +31,7 @@ describe('validationMixin', () => {
       data() {
         return {
           name: '',
+          thresholdTime: '',
         };
       },
     });
@@ -62,4 +63,44 @@ describe('validationMixin', () => {
       wrapper.vm.$t('SLA.FORM.NAME.MINIMUM_LENGTH_ERROR')
     );
   });
+
+  it('should accept valid threshold values', () => {
+    wrapper.setData({ thresholdTime: 10 });
+    wrapper.vm.$v.thresholdTime.$touch();
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe(wrapper.vm.$t(''));
+
+    wrapper.setData({ thresholdTime: 10.5 });
+    wrapper.vm.$v.thresholdTime.$touch();
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe(wrapper.vm.$t(''));
+  });
+
+  it('should not return invalid format error message if thresholdTime is empty but not touched', () => {
+    wrapper.setData({ thresholdTime: '' });
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe('');
+  });
+
+  it('should return invalid format error message if thresholdTime has an invalid format', () => {
+    wrapper.setData({ thresholdTime: 'fsdfsdfsdfsd' });
+    wrapper.vm.$v.thresholdTime.$touch();
+
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe(
+      wrapper.vm.$t('SLA.FORM.THRESHOLD_TIME.INVALID_FORMAT_ERROR')
+    );
+  });
+
+  it('should reject invalid threshold values', () => {
+    wrapper.setData({ thresholdTime: 0 });
+    wrapper.vm.$v.thresholdTime.$touch();
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe(
+      wrapper.vm.$t('SLA.FORM.THRESHOLD_TIME.INVALID_FORMAT_ERROR')
+    );
+  });
+
+  it('should reject invalid threshold values', () => {
+    wrapper.setData({ thresholdTime: -1 });
+    wrapper.vm.$v.thresholdTime.$touch();
+    expect(wrapper.vm.getThresholdTimeErrorMessage).toBe(
+      wrapper.vm.$t('SLA.FORM.THRESHOLD_TIME.INVALID_FORMAT_ERROR')
+    );
+  });
 });
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js b/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js
index 28f7436c8997..d086c6072b16 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/validationMixin.js
@@ -11,5 +11,16 @@ export default {
       }
       return errorMessage;
     },
+    getThresholdTimeErrorMessage() {
+      let errorMessage = '';
+      if (this.$v.thresholdTime.$error) {
+        if (!this.$v.thresholdTime.numeric || !this.$v.thresholdTime.minValue) {
+          errorMessage = this.$t(
+            'SLA.FORM.THRESHOLD_TIME.INVALID_FORMAT_ERROR'
+          );
+        }
+      }
+      return errorMessage;
+    },
   },
 };
diff --git a/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js b/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js
index bda4b95560e1..024aa6636d3e 100644
--- a/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js
+++ b/app/javascript/dashboard/routes/dashboard/settings/sla/validations.js
@@ -1,8 +1,17 @@
-import { required, minLength } from 'vuelidate/lib/validators';
+import {
+  required,
+  minLength,
+  minValue,
+  decimal,
+} from 'vuelidate/lib/validators';
 
 export default {
   name: {
     required,
     minLength: minLength(2),
   },
+  thresholdTime: {
+    decimal,
+    minValue: minValue(0.001),
+  },
 };
diff --git a/package.json b/package.json
index f7a2f86f7996..70ab8a666c38 100644
--- a/package.json
+++ b/package.json
@@ -32,7 +32,7 @@
   "dependencies": {
     "@braid/vue-formulate": "^2.5.2",
     "@chatwoot/prosemirror-schema": "1.0.5",
-    "@chatwoot/utils": "^0.0.21",
+    "@chatwoot/utils": "^0.0.23",
     "@hcaptcha/vue-hcaptcha": "^0.3.2",
     "@june-so/analytics-next": "^2.0.0",
     "@radix-ui/colors": "^1.0.1",
diff --git a/yarn.lock b/yarn.lock
index cc9a6f34cad9..b28813887c73 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -3177,10 +3177,10 @@
     prosemirror-utils "^0.9.6"
     prosemirror-view "^1.17.2"
 
-"@chatwoot/utils@^0.0.21":
-  version "0.0.21"
-  resolved "https://registry.yarnpkg.com/@chatwoot/utils/-/utils-0.0.21.tgz#f9116daac0514a8a8fa6ce594efff10062222be0"
-  integrity sha512-eUDJ1K5x1rFlBywRctU3hXXiJ1U0EZiklowNl/YJOh1/BWDns4It3DWrQmAcjvsNbEUNWMfY+ShJmjdeei71Cw==
+"@chatwoot/utils@^0.0.23":
+  version "0.0.23"
+  resolved "https://registry.yarnpkg.com/@chatwoot/utils/-/utils-0.0.23.tgz#e961fd87ef9ee19c442bfcedac5fe0be2ef37726"
+  integrity sha512-BQ7DprXr7FIkSbHdDc1WonwH0rt/+B+WaaLaXNMjCcxJgkX/gZ8QMltruOfRp/S8cFyd9JfFQhNF0T9lz1OMvA==
   dependencies:
     date-fns "^2.29.1"