From 03e5fb7a274f675d3621ade346182293e5b5278d Mon Sep 17 00:00:00 2001 From: Sojan Jose Date: Wed, 18 Oct 2023 11:31:23 -0700 Subject: [PATCH] chore: Add supported interactive messages across channels (#454) --------- Co-authored-by: Pranav Raj S --- docs/product/others/interactive-messages.md | 20 ++++++++++++++++++++ 1 file changed, 20 insertions(+) diff --git a/docs/product/others/interactive-messages.md b/docs/product/others/interactive-messages.md index 762c50b5..53c26f9d 100644 --- a/docs/product/others/interactive-messages.md +++ b/docs/product/others/interactive-messages.md @@ -8,6 +8,26 @@ You can create these messages using the [New Message API](https://www.chatwoot.c ![interactive_messages](./images/interactive_messages.png) +### Supported Channels +The compatibility of message types across different channels can vary. For a comprehensive understanding of the support provided for each message type within specific channels, please consult the table below. + + +| Channel | Options | Forms | Cards | Articles | | +| --------------------------- | ------- | ----- | ----- | -------- | -------------------------------------------- | +| Website Live-chat | ✅ | ✅ | ✅ | ✅ | | +| Email | ❌ | ❌ | ❌ | ❌ | | +| Facebook | ❌ | ❌ | ❌ | ❌ | | +| Instagram | ❌ | ❌ | ❌ | ❌ | | +| SMS via Twilio | ❌ | ❌ | ❌ | ❌ | | +| SMS via Bandwidth | ❌ | ❌ | ❌ | ❌ | | +| Whatsapp via Twilio | ❌ | ❌ | ❌ | ❌ | | +| Whatsapp via Whatsapp Cloud | ✅ | ❌ | ❌ | ❌ | | +| Whatsapp via 360Dialog | ✅ | ❌ | ❌ | ❌ | | +| API Channel | ✅ | ✅ | ✅ | ✅ | Interactions should be handled by the client | +| Telegram | ✅ | ❌ | ❌ | ❌ | | +| Line | ❌ | ❌ | ❌ | ❌ | | + + ### Payload Samples Use the following payload samples as the values to create various interactive messages.