chore: Twilio studio (#173)

docs/product/channels/twilio-whatsapp-sms.md

@@ -52,3 +52,27 @@ If you are connecting a **Whatsapp** channel, you have to configure a callback U
 **Step 7**. If you want to update the agents who have access to the inbox, you can go to Settings > Inboxes.
 
 ![inbox_settings](./images/twilio/inbox_settings.png)
+
+
+## Configuring Chatwoot with Twilio Studio 
+
+If you are using twilio studio for a custom conversation flow, Updating the webhook url directly will break your exising Integration. 
+
+For such cases you can follow the given steps. 
+
+1. Identify the step in your flow where you want the `agent handoff` to happen.
+2. Add a `make http request widget` as shown below with the give values
+
+![twilio_studio](./images/twilio/twilio_studio.png)
+
+**REQUEST METHOD** : POST
+
+**REQUEST URL**: https://app.chatwoot.com/twilio/callback
+
+**CONTENT TYPE**: Application/JSON
+
+**REQUEST BODY**: `{{trigger.message | to_json }}` ( make changes as required based on your flow variables)
+
+> HTTP request widget will forward the message body to Chatwoot. This will create a conversation in Chatwoot from where the agent can reply. 
+
+3. Make sure that your flow can handle the user reponses to Agent Replies.